MUHAMMED FAZALAL HAQUE

CUSTOMER SERVICE | FINANCIALOPERATIONS |OFFICE MANAGEMENT

Accurate & result driven CUSTOMER SERVICE , TELLER and COMPLIANCE

OFFICER bringing over 5years of UAE experience with an excellent
understanding of Central Bank and Anti- Money Laundering rules,
regulations and guidance and KYC Norms. Desires the opportunity to use
GETINTOUC H
my client-oriented experience and knowledge of regulations in a high- AbuDhabi,UnitedArabEmirates
level position in a professional corporate environment. +971565807160

[email protected]
Currently seeking a position as Financial Operations
Executive/Teller/Customer service/Compliance Officer preferably
EXPERTISE IN
Banking & Exchange or other Financial Services sector in UAE.
REGULATORY COMPLIANCE

UAE EXPERIENCE RISK ASSESSMENT & MANAGEMENT

ALANSARI EXCHANGE LLC|ABUDHABI|UAE ANTI MONEY LAUNDERING(AML)

Industry–Financial Services(Currency Exchange)
MANAGEMENT & MONITORING
SHIFT INCHARGE
JULY 2017–TillDate INTERNAL AUDIT
 Responsible for effectively leading a team of cashiers/counter
staffs, providing leadership, training and supervision and adequately TEAM MANAGEMENT
managing resource utilization and monitoring the performance and
productivity of the team during each shift. REETENTION
 Effectively manage the cash stock to ensure the appropriate money
is held for the customer base using the branch operations. FINANCIAL ANALYSIST
 Hedging foreign currency and fixing net position by analyzing live
WPS
market trend.
 Monitor the day-to-day operation of the Anti-Money Laundering PERFORMANCEAPPRAISAL
procedures.
 Interact with back office for any issues related to trade discrepancies STAFFTRAINING&DEVELOPMENT
,disbursements.
 Manage remittance disputes, exchange rates, funding issues, DOCUMENTATION & REPORTING
reconciling etc.
 Ensure procedures are being followed with regard to the handling
of physical cash and there is a high level of security awareness at all EDUCATION
times. 2014–BACHELOR OF BUSINESS
 Ensure the maximum amount of cash sent for cash collection on a MANAGEMENT(FINANCE)
daily basis. Mangalore University |India
 Performing daily cash management activities to ensure accurate,
timely cash position and payment processing. CERTIFICATION
 Carry out routine checks on all tills to ensure the system and 2016–DIPLOMA IN HUMAN RESOURCE
Physical cash amounts tally. MANAGEMENT
UNIT COMPLIANCE OFFICER Asta Academy| India

 Act as the key contact point of contact regarding all AML/CFT

related matters/queries from the Central Bank and other
regulatory bodies.
 Ensure day-to-day compliance of the business against internal
AML/CFT policies and procedures.
 Developed risk-based Audit Plan by focusing on key risks and
Optimizing the available resources.
 2015–MANAGEMENTDIPLOMAINACCOUNTING
 Conducting regulatory compliance reviews on an ongoing basis, & TALLY ERP
and monitors the Central Bank Audits. Gurukulam|India
 Conducted fraud investigations and special assignments as and
when requested by senior management. 2019-2022–
 Provide necessary reports and audit findings to the Board of AWARENESSCERTIFICATEFORADVANCE
Directors on all AML/CFT issues, on a quarterly basis at a minimum. D ANTI – MONEYLAUNDERING
AlAnsariInternalTraining|UAE
HOMECOUNTRYEXPERIENCE 2021–
M.KENTERPRISES|KERALA|INDIA AWARENESSCERTIFICATEFORUNITCOMPLIAN
CEOFFICER
Industry–Hardware
ACCOUNTANT&ADMINEXECUTIVE AlAnsariExchange| UAE
January2015–January2017
 Handle full spectrum of accounting role e.g., Accounts
Receivables/Payables, General Ledger, forecasting & budgeting etc. PERSONAL INFO
 Responsible for timely preparation of financial statements, Nationality: Indian
payments, cash-flow management and reporting.
DOB: 5thJuly1993
 Handling Preparation of Voucher ,Invoicing ,Purchase Order etc.
 Develop and maintain internal control and effective accounting Gender: Male
system and policies for the set up. CivilStatus: Married
 Assist in finalization of Annual Financial Statements of the Languages: English|Hindi|Malayalam|
Company.
Tamil|Kannada
 Frame quotations and maintained cash registry and reported to
management regarding the finances VisaStatus: EmploymentVisa
ICICIBANKLTD|KARNATAKA|INDIA
Industry–Financial Services(Banking)
SALESEXECUTIVE–CUSTOMERRELATIONS
REFERENCE
May2014–December2014 AvailableUponRequest
 Provide professional customer service to achieve high customer
satisfaction and retention.
 Penetrated new accounts and expanded existing ones for a wide
range of financial products / service.
 Cross selling and Up selling of products and services for both new
and existing customers.
 Generate new business to achieve defined targets in terms of no of
customers, volumes and revenue for the segment.
 Develop and maintain banking relationships with select group of
customers through individualized customer service.
 Successfully resolved customer escalations for all issues and
Supervised juniors by assigning appropriate work to them.