1 Courses listing

ATTRACTING TALENT
Our guide to engaging
employees p.8
Beijing Geneva Buenos Aires 3

Montréal Singapore Johannesburg

91%
OF PARTICIPANTS
RECOMMEND
OUR COURSES!*
Our training is only as good as the
results it brings. Therefore, our
courses are designed by industry
experts and updated regularly to
ensure we provide you with the
most valid and relevant information.

No matter where and how you

Miami London
choose to train with IATA, rest
assured that you will be able to
apply the skills that you have learnt
immediately in the workplace and
use them to further develop your
career.

*Based on IATA course participants survey

Brussels

Discover all of our training locations! iata.org/training-locations

4 Table of Contents 5

Ground Operations p.36

Law and Air Navigation Environment Dangerous Goods

TABLE OF CONTENTS Regulations p.38 Services p.18 and Fuel p.32 Regulations p.30 Cargo p.26

Safety p.42
DISCOVER A NEW ERA OF
TRAINING....................................... 6
New Ways of Learning 6

ENGAGING YOUR
EMPLOYEES................................. 8
Classroom Training 8
In-house Training 9
Self-Study 10
Travel and
IATA TRAINING PROGRAMS.... 12 Tourism p.46
Academic Programs 12
A Career In Aviation Management 13

PARTNERSHIPS..........................14
Become an IATA Training Partner 14 Civil Aviation
Types of Partnerships 15 Authorities p. 28

IATA TRAINING COURSES.......... 16

Diplomas 16
Discounts 17
Security p.44
Courses Listing 18

GLOBAL PRESENCE................... 48 Financing and

Contact Us 48 Accounting p.34

Fares and Ticketing

p.33
Airline Operations
and Quality p.22
Management and
Leadership
p.40

Airport Planning, Management Airline Business

and Operations p.24 Management p.20
 6 New Era of Training 7

E-LEARNING
E-learning is a popular form of self-study and allows a
student’s training to be aligned with the work schedule.
Textbooks or their electronic equivalent are used—most
courses are Apple iPad or Android tablet friendly—with
the exam taken online or at one of IATA’s 100-plus
examination locations worldwide.
E-learning is constantly being made more effective,
DISCOVER A NEW ERA
efficient, and flexible. Delivering greater value to
learners will ready them to meet the challenges
of today’s workplace and prepare them for more
advanced learning and development activities.

SIMULATION
Simulation exercises form part of many courses.
They provide a richer learning experience giving
you practical experience to underpin your theoretical
learning. As an example, as part of IATA’s Airport
Strategic Management Simulation course, airport
managers of the future can create traffic and capacity
forecasts, estimate aviation and non-aviation revenues,
and delve into cost scenarios. Aspiring cargo managers,

The Face meanwhile, have access to real cargo industry data

of Training

to help them understand and make executive-level

of Training decisions. And the unique IATA Revenue

Management simulator tool allows

is Changing participants to enjoy day-to-day

management of their own airline in
a competitive environment using the
full range of tactics and features of a
complex revenue management system.

NEW WAYS OF LEARNING ARE RISE OF DIGITAL iata.org/experiential-

learning

TRANSFORMING THE TRAINING VIRTUAL REALITY

GAMING
EXPERIENCE An exciting addition to the training
portfolio is virtual reality training.
IATA’s RampVR® is a virtual reality
Gamification is helping to
bridge the generational
The daunting prospect of “hitting the Gaming, simulation programs, training tool for ground operations that gap and engage new
books” and a career-defining exam virtual reality, and e-learning has already been installed in major recruits. IATA has
is no longer the only way forward. provide powerful and airports for the enhancement of training teamed up with Playrion
intuitive learning platforms and experience - introducing a safe learning to launch the Airline
Technologies that have permeated ensure continued relevance for environment in an innovative format. Manager Tycoon 2 app
everyday life are being adapted to students and organizations alike. for all budding aviation
the training sector. These innovative iata.org/digital-training professionals to hone
training solutions meet the challenge their skills.
of industry dynamics and growth
head on.

Available on

the WEB
8 Learning Methods 9

IN-HOUSE TRAINING
In-house training is a great way for
companies to engage employees.
Not only is there directly relevant
knowledge to improve job and
company performances but also
the focused nature of the sessions
motivates individuals and helps build
a team.

ENGAGING
This cost-effective alternative to IATA
LEARNING instructor led classroom training
can be delivered to groups of five

METHODS CLASSROOM
or more at any location. The same
IATA Certificates and Diplomas are
available, or companies can request

your employees
The variety of courses Attending an IATA Training This training methodology customized courses focused on their
and learning methods Center course is a great reward is carefully structured to training needs.
for employees. It can help accommodate busy schedules
available through IATA
employees further their careers with self-study activities In-house training facilitates the rapid
means that students while also helping companies but uses such collaborative transfer of skills to an entire team and
and organizations can to progress. activities as live sessions to can offer savings on considerable
choose the combination allow participants to take part travel and training costs.
of subject and teaching The classroom approach in facilitated discussions with a
methodology that is comes with several benefits, moderator and peers. iata.org/training-in-house
right for them. including meeting with
professionals in your field and The Aviation Leadership
from around the world, direct Development Program in
Whether you choose to interaction with an experienced collaboration with Harvard NO TIME OR BUDGET FOR TRAVEL?
study with an instructor instructor, and tailored training Business Publishing (HBP), for No problem! IATA in-house training will come to you.
or prefer to study facilities. example, is a 16-week course
on your own, IATA’s that assists participants in
courses meet rigorous iata.org/training-instructor-led making a successful transition Train your team Single or multiple
quality standards. IATA to the managerial ranks cost-effectively, course packages
by harnessing leadership where you want available, fully
has received official VIRTUAL CLASSROOM potential. Aside from a wealth and when you want. customizable.
accolades from two of self-study materials,
The brightest young talent can
certification bodies including articles, videos,
be nurtured through virtual
for its training and classroom courses, which are and simulations, the program
is ISO 9001:2015 also includes eight virtual Each participant
an alternative to attending a Ideal for groups
certified* and ACCET training center. sessions facilitated by an HBP receives an official
moderator. of five and more. IATA Training
accredited**.
The courses provide live Certificate.
interaction with the instructor, Partner-taught classroom
* globally except China courses are also available
** IATA Training Centers virtual collaboration and
in Miami and Montreal networking with peers. at IATA’s Authorized Training
Centers (ATC) and Accredited Transfer skills Learn from
Training Schools (ATS). quickly to your IATA’s qualified
entire team. instructors.
iata.org/learning-methods iata.org/virtual-classrooms
10 Self-Study 11

SELF-STUDY
If you prefer to study at your
own pace, whether online
or by reading a book, IATA
Training offers numerous
courses as self-study.

CAREER BOOST
This flexible option allows
you to further your career

DID YOU
KNOW?
by taking control of your
studies and development.
The courses are ideal
for graduates, industry
newcomers and young
professionals seeking
vocational qualifications.

FLEXIBLE
The schedule can be adapted
to your working life, making
it possible to learn new skills
even as you perfect existing
abilities during your day job.

AFFORDABLE
Self-study is affordable and
comes complete with the
requisite e-tools to ensure
your potential is maximized.
The learn–apply–reflect
approach—where content
is aligned for immediate IATA Training self-study
application in the workplace— courses are also available
permeates all IATA courses, as classroom courses
including self-study. at our partner locations
around the world.

iata.org/training-self-study iata.org/training-locations
12 Academic Programs 13

POSITION YOURSELF FOR A CAREER

ACADEMIC IN AVIATION MANAGEMENT
PROGRAMS Top level training with IATA’s
world-renowned academic
Engineering at Air Navigations
Solutions Ltd.
“On the other hand, my classmates
originate from different countries and
IATA partners with partners will position you for a continents with different professional
successful career in aviation. Furthermore, the IATA-NTU backgrounds, and therefore we
academic institutions to program creates a network are additionally learning from
provide lifelong learning The Advanced Management for life. The different cultures each other´s experiences and
at every level, up to Program at Nanyang and backgrounds of the real business situations in an
a Master Degree. All Technological University (NTU) participants not only add to international setting.”
courses are flexible is just one of the programs that every discussion throughout
and can be tailored to a will help you reach your full the program but also provide The IATA-UNIGE program is
student’s schedule. In potential. The combination of great contacts that help with hands-on in every aspect of the
addition, different schools practical skills and theoretical career progression when industry, providing participants a
offer studies in different knowledge offered by the studies finish. wide array of tools to handle any
program is a powerful mix that situation. As one puts it: setting. This
aspects of the industry, It is similar at the Université
points the way to an innovative program definitely requires your full
giving students great de Genève (UNIGE). Aviation
and rewarding future. engagement and many efforts, but
scope and ensuring the is global and the IATA-UNIGE it is a worthwhile investment in your
demands of the modern Rather than telling the program not only is the finest future.”
aviation industry are met. participant what to think, the education available but also
program is especially designed makes every student culturally
iata.org/academic-programs IATA OFFERS TRAINING PROGRAMS IN to provide a framework that aware. “Taking the course
CONJUNCTION WITH SOME OF THE BEST OF enables them to take on a
leadership role, enacting “On one hand participation is equivalent to
THE ACADEMIC WORLD
critical decisions on a day-to- in this program provides us spending a decade
day basis. with theoretical knowledge working in the
“My company has offered me
from the IATA instructors and
university professors,” says an industry.”
a promotion already,” says Air Transportation Specialist, IATA-UNIGE Program Alumni
one participant, a Head of DERTOUR GmbH & Co. KG. Aviation Managing Director, Nigeria
 14 Become IATA Training Partner 15

TYPES OF PARTNERSHIP

IATA Authorized Training Regional Training Partners IATA Competency-based

Centers (ATC) are independent (RTP) are independent aviation Training and Assessment
training facilities authorized to training organizations that offer (CBTA) Centers transitioned from
teach specific IATA Training a selection of IATA classroom the ATS partnership program –
courses and diplomas. courses and diploma programs. support the industry in developing
These courses are delivered by capacity and resources to
Authorization is granted based IATA instructors with IATA course transition to a Competency-
on demonstrable training quality material and participants enjoy the based Training and Assessment
and relevant expertise.
PARTNERSHIP

same learning experience to that approach for dangerous goods.

Courses Examinations are organized
of an IATA Training Center.

and support in more than 100 locations

worldwide by IATA or virtually
The major advantage, however,
is that RTPs cover the globe,
crafted for proctored. meaning students can train closer

your needs!
to home, saving time and money.

Learn how to become a partner by visiting

iata.org/training-partners

BECOME AN IATA TRAINING PARTNER TRAINING PARTNER AWARDS

AND TRAIN THE IATA WAY THE 2023 PREMIER CIRCLE WINNERS
(in alphabetical order)

SOLUTIONS THAT ARE The exposure to world-class courses

and materials that answer the industry’s
TAILORED TO YOUR
needs also enriches a partner’s offering,
BUSINESS! boosting their earning potential. Linking
with the IATA brand in effect provides a
Being an IATA Training Partner brings a stamp of quality in every aspect of their
wealth of benefits to both training partner teaching. It is a key differentiator in a
and student. highly-competitive market.

The main advantage stems from IATA’s Though the process to becoming a
commitment to global development and partner is straightforward. The focus is
always on quality additions to what is
regional delivery. This allows a partner to
an exclusive club offering the very best
gain access to up-to-the-minute expertise
training standards in the world.
and global best practice through the
Training Partner network and in turn More than 450 partnering institutions IATA congratulates all winners for their success and thanks them for their contribution in developing
make that knowledge available to the located in over 90 countries are benefitting more than 100,000 students and enhancing the skill levels of the global aviation talent pool.
student at the local and regional level. from their association with IATA.
16 Diplomas 17

IATA TRAINING CLASSROOM COURSES

DIPLOMAS TAKE ADVANTAGE OF IATA TRAINING
DISCOUNT RATES!
GET A DIPLOMA,

DISCOUNT
GET RECOGNIZED
In a job market that is growing
faster than ever before, the
EARLY BIRD
need to stand out from the
crowd is becoming more Register Register Register
important. IATA Training 6 MONTHS 3 MONTHS 3 WEEKS
Diplomas can help you in advance in advance in advance
demonstrate your expertise
and commitment to employers
across the globe.
GET 25% OFF* GET 20% OFF* GET $100 OFF*
Aviation offers exciting
career opportunities in a
range of fields. But with
growing technical complexity,
increased job mobility, and
changing job requirements,
the aviation labor market is
competitive for newcomers DEVELOPING IATA
and seasoned professionals NATIONS MEMBERS
alike. and other aviation
association members
IATA Training Diplomas
provide industry-recognized
qualification that can help you
stand out from the crowd! GET 30% OFF* GET 10% OFF*

iata.org/training-diploma
*Certain conditions apply, details available online.

What are you waiting for? iata.org/training-pricing

18 Air Navigation Services 19

CLASSROOM - IATA INSTRUCTOR

AIR NAVIGATION “IATA have proven to be excellent
SERVICES professionals… which to our sector
and country does a lot of good,
Course Title

Aeronautical Information Management (AIM)

Diplomas

D
Languages*

Fr, Sp
Days

5d
always with the intention to improve
The evening wave of traffic at a busy
hub airport has just begun but the
and strengthen operational safety.” Aeronautical Information Services (AIS) Fr 3d

weather is closing in and delays and Captain, Boeing 737 MAX, Aerolineas Argentinas ATC Team Resource Management (TRM) and Safety D 3d
diversions seem inevitable. Has your Course: Fatigue Risk Management Systems
Air Navigation Services Provision Aviation English Language Solution - Assessment Varies
management team planned and
budgeted correctly to provide your Aviation English Language Solution - Training Varies
air traffic controllers with the right
systems, training and procedures to
“The instructor’s work on system-wide
Aviation System Block Upgrades (ASBUs) Implementation D Sp 5d
manage high workload situations with information management inspired the
ease? class and paved the way for enhancements Benchmarking and Best Practices for Air Navigation Service Providers D 5d
Air Navigation Service Providers in aviation in the years ahead. I strongly
Business Transformation for ANS Providers 5d
find themselves in a challenging recommend this course for other D

environment with issues such as

the maintenance of safety, cost companies.” CNS/ATM Planning Master Class D Sp 5d
pressures, regulatory compliance and
Air Traffic Management Standards Officer, Collaborative Decision Making (CDM) and Air Traffic Flow Management (ATFM) 5d
an increasing need to collaborate Civil Aviation Department, Hong Kong
D
with related stakeholders to operate Course: Aeronautical Information Management
seamlessly, all demanding attention. Cost Reduction Strategies for Air Navigation Service Providers (ANSPs) D 5d

Courses cover everything you need to Fatigue Risk Management Systems (FRMS) for ANS Providers D 3d
know to respond to these demands,
including business management, Foundations of CNS/ATM NEW D 5d
safety, and technology. Air Navigation
Service Provision is a high- Legal and Financial Issues for Air Navigation Service Providers D 5d
performance sector. Be ready!
Management of Air Navigation Services D Sp 5d

iata.org/training-ansp Managing ATM & the Environment 3d

Performance-Based Navigation (PBN) I D Sp 5d

Performance-Based Navigation (PBN) II D 5d

FEATURED COURSES Performance-Based Navigation (PBN) Implementation Workshop D 5d

DIPLOMAS
Management of Air Phraseology and Safety Training for Air Traffic Controllers and Pilots 5d
1 Navigation Services Root Cause Analysis for Civil Aviation Authorities and Air Navigation Service
Providers
D 5d

Performance-Based
2 Navigation (PBN) I D Air Navigation Services Management Diploma
Safety, Legal and Regulatory Aspects of Unmanned Aircraft Systems (UAS) 4d

System Wide Information Management (SWIM) 2d

Be equipped to manage the challenging environment faced by
Aeronautical Air Navigation Service Providers and learn how to run a business
3 Information Services enterprise.
Threat and Error Management (TEM) in ATM Sp 5d

(AIS) Train the Trainer for CNS, AIS and MET D 5d

D Air Traffic Services Management Diploma
Learn how to be a leader in air traffic services management.

*All courses are offered in English

Legend - Fr: French, Sp: Spanish
20 Airline Business Management 21

CLASSROOM - IATA INSTRUCTOR

AIRLINE BUSINESS “One of the most interesting Course Title Diplomas Languages* Days

MANAGEMENT topics delivered wonderfully by

an extremely knowledgeable
Airline Business Foundations D 5d

instructor. Thoroughly enjoyed Airline Business Models and Competitive Strategies - virtual simulation program D 5d
The profitability of the industry in recent all 3 days and wished we could Airline Customer Service: Strategy Design and Implementation D 3d
years is an anomaly in historical terms.
Airlines find it hard to make money as have continued for more!” Airline Distribution Strategies and e-Commerce D Sp 5d
competition, regulation, infrastructure Participant, Amadeus
Airline Leading Practices and Cost Reduction Strategies D Sp 5d
and myriad other challenges squeeze Course: Airline Business Foundation
revenue and bolster costs. Can you Airline Marketing D Sp 4d
manage an airline well enough that it
continues to grow? Airline Sales and Key Account Management D 4d

Practical training, gained through

“The instructor went out of his way to Airline Sales Strategies D 4d
industry case studies and simulation ensure the participants were kept interested
exercises, are the key to finding in the subject. His professional approach Airline Social Media Strategy D 3d
solutions to grow your business along
with the dynamic nature of airline
ensured maximum class participation Ancillary Revenue Strategies D 4d

management. in formal and informal discussions. His Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic
D 5d
broad knowledge of aviation ensured not Partnerships

Courses are tough but, once you’ve only knowledge transfer but also sparked Executive Aviation Policy 3d
completed one, so will you be. interest in the subject with the class.” Passenger Processing Design and Implementation NEW 2d

OIC Air Operations, United Nations in Congo Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud
iata.org/training-airline-management Prevention
D 3d
Course: Network Fleet and Schedule Planning
IATA Trained NDC Consultant NEW 4d
DIPLOMAS
D Airline Business Development Diploma Low Cost Carrier (LCC) Business Models 3d
Providing you with the skills and behaviors to

FEATURED COURSES further your proficiency to implement airline

business development strategies effectively using
key commercial activities.
NDC Extensive Training for Airlines

Network, Fleet and Schedule Planning D Sp

10d

5d

Airline Business Re-imagining Passenger Experience Through Design Thinking NEW

1 Models and Competitive
D Airline Management Diploma
Master airline management and emerge with the Revenue Management and Pricing with simulation NEW
D

D
2d

4d
Strategies skills to anticipate, respond, and adapt to the
demands and challenges of a changing industry. Revenue Management Expert Training with the Revenue Management simulator NEW D 3d

Network, Fleet and Revenue Management for Practitioners with simulation NEW D 4d
2 Schedule Planning
D IATA - ENAC Advanced Master in Aircraft
Life Management and Maintenance Route Forecasting and Development D Sp 4d
Improve your technical and regulatory knowledge,
your understanding of business models, and the Transforming Customer Satisfaction Data into Actionable Insight NEW 2d
Revenue Management
3 and Pricing with
commercial fundamentals of the maintenance market.

simulation D Passenger Experience Excellence

Diploma NEW SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
Providing the platform to effectively develop skills,
tools and behaviors required to provide excellent Course Title Diplomas Languages* Hours
customer experience to passengers.
Airline Customer Service (also available with HMM©) D Ch 40-45h
D Revenue Management Diploma NEW
Airline Marketing (also available with HMM©) D 40-45h
Learn how airlines optimize revenue management
opportunities, apply financial analysis and modeling
Airline Revenue Management (also available with HMM©) D 40-45h
techniques, and resolve common problems faced by
financial decision makers.
Introduction to the Airline Industry (also available with HMM©) D 40-45h

*All courses are offered in English

Legend - Ch: Mandarin Chinese, Sp: Spanish
22 Airline Operations and Quality 23

CLASSROOM - IATA INSTRUCTOR

AIRLINE OPERATIONS “I would recommend anyone
AND QUALITY in the aviation industry who is Course Title Diplomas Languages* Days

trying to develop themselves Aircraft Airworthiness and Air Carrier Certification D 5d

and increase their professional
An upcoming audit has colleagues occupational competencies Aviation Internal Auditor D 5d
running around trying to ascertain the
latest requirements. Do you have the within their work center to
Aviation Lead Auditor D 3d
knowledge to point them in the right choose IATA to take a course!”
direction? Introduction to Flight Operations Management
Vice President, Quality, Pentagon Performance D 5d
A dynamic industry means staying on Course: Aviation Internal Auditor
top of best practices and regulatory IOSA Airline Auditor – Flight Operations (FLT) Discipline D 3d
requirements isn’t easy. Fortunately,
IATA’s operations, quality and audit IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline D 2d
training delivers the tools needed to
make it possible. IOSA Airline Auditor Training D 5d
The varied collection of courses uses
interactive approaches to give students ISAGO for Auditors 4d
the skills to come out on top every
time. ISAGO for Ground Service Providers 3d

iata.org/training-airline-quality Medical Issues in Aviation D 3d

Quality Management (QMS) for Airlines D 4d

Quality Management System (QMS) Awareness D 2d

Quality Management Systems (QMS) Implementation D 3d

Airline Operations Diploma
FEATURED COURSES
DIPLOMAS

Learn the skills to manage airline operations,

ground operations including contracts,
and to implement emergency response
1 IOSA Airline Auditor programs.

Quality Management SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR

2 Systems (QMS) for D Airline Quality Management
Diploma
Airlines Course Title Diplomas Languages* Hours
Learn how to design and implement a
3 Root Cause Analysis Quality Management System that includes a
document control system and internal audit
Airline Cabin Crew Training (also available with HMM©) D Ch 40-45h

processes. ISAGO Auditor CBT - Load Control (LOD) NEW 2-3h

ISAGO Auditor CBT - Organization and Management (ORM) NEW 2-3h

D IATA - ENAC Advanced Master in
Airline Operations
ISAGO Auditor CBT – Aircraft Ground Movement (AGM) NEW 2-3h
A degree program for airline operations
professionals that combines operational ISAGO Auditor CBT – Aircraft Handling and Loading (HDL) NEW 2-3h
expertise and comprehensive academic
rigor. ISAGO Auditor CBT – Cargo and Mail Handling (CGM) NEW 2-3h

ISAGO Auditor CBT – Passenger and Baggage Handling (PAB) NEW 2-3h

*All courses are offered in English

Legend - Ch: Mandarin Chinese
24 Airport Planning, Management and Operations 25

CLASSROOM - IATA INSTRUCTOR

AIRPORT PLANNING, “The course definitely helped me
MANAGEMENT AND
Course Title Diplomas Languages* Days
broaden my horizons, and work
better with project managers A-CDM in Airport and Ground Operations D 3d

OPERATIONS that work on engineering design

projects. The course helped me Airport Certification and Infrastructure Standards Sp 5d

understand the needs of both Airport Development and Infrastructure Design D 5d

More passengers than ever are
passing through your facility.
the airport and our clients; the
Expansion is out of the question in the airlines.” Airport Extreme Weather Operations and Planning D 4d
near term, but technology may make Manager, Air Service Development, Calgary Airport Authority
operations efficient. Can you keep Airport Financial Management D 5d
Course: Airport Development and Infrastructure
airlines and passengers happy while
balancing the books? Airport Marketing & Corporate Communications Strategies D 5d

Airports are critical nodes in the travel

Airport Master Planning
experience. The changes ahead “The instructor had so much experience and D 5d

promise huge improvements but shared a lot with us, including adaptability to Airport Operations - Advanced D Sp 5d
also bring considerable challenges.
Courses covering all levels of seniority our organizational set up and constructive
ensure every student maximizes their guidance on further improvements.” Airport Privatization and Transfer of Ownership D 3d
potential.
Participant, Liberia Airport Route Development and Commercial Management D 5d
iata.org/training-airport Course: Emergency Response and Planning for Airports and GSPs
Airport Slots and Coordination D Fr, Sp 3d
DIPLOMAS
Airport Strategic Management with Business Simulation D 10d

FEATURED COURSES Airport Terminal Planning and Design D 5d

Airport Total Quality Management (TQM) for Airports D 5d

Airport Development &

1 Infrastructure Design
Baggage Handling Services and Systems D 3d

Cargo Business Development for Airports D 3d

Airport Strategic D Advanced Airport Operations Diploma

2 Management with Designed for operations and corporate airport
Emergency Planning and Response for Airports and GSPs D 5d

Business Simulation personnel, this diploma combines courses to Management of Aviation Facilitation D 5d
enhance your knowledge in different areas of
airport operations. Safety Management Systems (SMS) for Airports D Fr 5d
Airport Total Quality
3 Management and D Airport Operations Foundation
Customer Service Diploma
As prospective Airport and Ground Operations
professionals, identify the key areas required to be SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
able to perform tasks safely and efficiently.
Course Title Diplomas Languages* Hours
D Airport Strategic Management
Diploma
Airport Operations (Distance Learning) (also available with HMM©) D Ch 40-45h
Combine courses in the areas of planning,
management and business development for a Basic Airside Safety D 4h
complete overview of airport strategy.

*All courses are offered in English

Legend - Ch: Mandarin Chinese, Fr: French, Sp: Spanish
26 Cargo 27

CLASSROOM - IATA INSTRUCTOR

Course Title Diplomas Languages* Days

CARGO “The value I received was

Air Cargo Law and Convention

Air Cargo Management

D

D Sp
2d

5d

Nobody knows if the shipment

tremendous, and the whole team Audit, Quality and Risk Management for Temperature Controlled Cargo D 5d
complies with regulation. The was left feeling empowered.
Cargo Accident Investigation and Prevention 5d
paperwork is incomplete, but time is The up-to-date information and
of the essence in air cargo. You must Cargo Airline Customer Service 3d
solve the short-term problem of the
increased knowledge has helped
Cargo Airline Management with Business Simulation
shipment and the long-term challenge us to raise the quality of our D 5d
Cargo Business Intelligence (BI) and Competition Analysis
of digital transformation. service to customers, improve D 3d

Air cargo operations are very complex. aspects of our business, and to Cargo Business Strategy and Planning Management D 4d

Delivering a shipment safely and optimize our performance while Cargo Claims and Complaint Handling D 2d
on time relies on your expertise.
The sector is also undergoing a drafting those documents.” Cargo Marketing and Advertising D 4d

dramatic transformation. Dynamic Cargo Operations Oversight for Airports 4d

Temperature Controlled & Special Products Manager,
and innovative training solutions for Cargo Proration 5d
CAL Cargo Airlines
every aspect of air cargo operations
Course: Temperature Controlled Cargo Operations Cargo Revenue Accounting Procedures 5d
will prepare you for the advent of
digital processes, new entrants to the Cargo Revenue Management with Optimization Simulations D 4d
market, and the implementation of best

DIPLOMAS
Cargo Route Development Optimization D 3d
practice.
Cargo Sales and Key Account Management D 4d
iata.org/training-cargo Cargo Skills and Procedures D Sp 5d

Cargo Warehouse Operations D 4d

Cargo XML Messaging and Standards 3d

D Air Cargo Diploma (Self-study)
CEIV Pharma Refresher course for Key Personnel NEW 2d

FEATURED COURSES A well-rounded introduction to today’s complex air cargo industry, helping you
get a head start in your career at an airline, freight forwarder or ground handling
company.
e-Cargo Business Process and Standards 4d

Live Animals Transportation D Sp, Ch 3d

Air Cargo Management of Live Animals Logistics NEW

1 Management
D Air Cargo Management Diploma
Developed to help you understand the complex and changing issues required to Managing Air Cargo Operations D
3d

4d
maximizte all aspects of the cargo business.
Perishable Cargo Transportation D Sp, Ch 2d
Cargo Business
2 Intelligence (BI) and
D Cargo Leadership Development Program with Harvard
Business Publishing NEW
Safety Management Systems (SMS) for Cargo Airline

Temperature Controlled Cargo Operations

D

D Sp
5d

3d
Competition Analysis This program comprises IATA cargo training with Harvard ManageMentor©
(HMM) management skills. Temperature-Controlled Container Operations D 2d

Cargo Revenue IATA - Embry-Riddle Supply Chain Management Certificate

3 Management with
D
Address topics such as basic cargo procedures, loading, sourcing, procurement, SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
packaging, distribution and customer service.
Optimization
Course Title Diplomas Languages* Hours
Simulations
D Pharmaceutical Handling Diploma Cargo English 120h
Regulatory and operational foundations you need to start handling temperature-
controlled shipments and build specialized pharmaceutical services. Cargo Introductory Course (also available with HMM©) D Sp 160h

Cargo Marketing (also available with HMM©) D 160h

D Special Cargo Handling Diploma
Cargo Security Awareness 8h
Develop a solid foundation for your cargo career by gaining knowledge and skills
to accept and handle special cargo products such as dangerous goods, live Cargo Supply Chain and Transport Modes D 160h
animals, perishables and pharmaceuticals.
IATA - Embry-Riddle Supply Chain Management Certificate 400h
D Special Cargo Handling Diploma (Self-study) Live Animals Regulations (LAR) D 16h
Acquire necessary knowledge and specialization in transportation of special
Time & Temperature Sensitive Healthcare Products D 16h
cargo by air and understand the principles and organization of air transport of
sensitive goods and/or live animals.
*All courses are offered in English
Legend - Ch: Mandarin Chinese, Sp: Spanish
28 Civil Aviation Authorities 29

CLASSROOM - IATA INSTRUCTOR

CIVIL AVIATION “One of the beauties about
AUTHORITIES Course Title Diplomas Languages* Days
participating in a course with IATA is
that it not only offers the academic Air Transport Economics D 3d
side of things, but also camaraderie,
The influx of drones is challenging
long-decided rules and regulations, the experiences of other countries Air Transport Statistics D Sp 4d

even the Chicago Convention of 1944. and cultures of other people.

You need to know how to incorporate Having participated in the Strategic Air Transportation Management D Fr, Sp 5d
changes of regulation and verify
that those you regulate are aware of Management Program, I found it to be CAA Compliance with ICAO SARPS D 5d
the changes and incorporate them very useful for our strategic planning
correctly. The traveling public relies on periods where I am able to give better Civil Aviation Management D Sp 5d
your wisdom, planning and vigilance.
guidance to my employees, better
Aviation is vital to the social, cultural
and economic fabric of every country.
direction, and certainly we are able Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS)
Providers
D 5d

It is up to civil aviation authorities to to implement plans in line with ICAO

ensure their air transport industry is and the guidelines of the general Emergency Response Planning (ERP) for Civil Aviation Authorities (CAAs)
and Air Navigation Service Providers
5d
healthy and well-managed.
aviation industry.”
Training covers the oversight and Fatigue Risk Management Systems (FRMS) and Safety Case Training for
Deputy Director General, Jamaica Civil Aviation Authority D 3d
regulation of civil aviation with a focus Regulators NEW
on safety, security, airspace policy, Course: Strategic Management for Civil Aviation Authorities
economic regulation, efficiency, Integrated Aviation Management System - IAMS D 5d
sustainability, consumer protection,
and the environment. All levels are Management of Aviation Quality and Service D Sp 5d
catered for with specialized courses
DIPLOMAS
for senior civil aviation management
Managing Aviation Policy and Regulation D Fr 5d
to assist states in transforming civil
aviation in line with ICAO provisions.
Managing the Creation of Autonomous Civil Aviation Authorities D 5d
iata.org/training-caa
Managing the Safety Oversight Function D Sp 5d

Performance-based Navigation (PBN) Operational Approvals for CAAs and Airlines D 5d

D Civil Aviation Management Diploma
FEATURED COURSES Strengthen your Civil Aviation management skills
using strategies based on the latest trends and
Planning and Strategic Direction in Civil Aviation D Sp 5d

market needs. Quality Management Systems (QMS) for Civil Aviation Authorities (CAA)
Civil Aviation
1 Management D Quality Management for Civil Aviation
and Air Navigation Service (ANS) Providers D
5d

Authorities and Air Navigation Service

Safety Management Systems (SMS) for Civil Aviation D Fr, Sp 5d
Safety Management Providers Diploma
2 Systems (SMS) for Gain the necessary knowledge and skills
Senior Civil Aviation Management D Sp 10d
Civil Aviation needed to implement a quality management
system in your organization.
State Safety Program (SSP)
Senior Civil Aviation D Fr, Sp 5d
3 Management D Safety Management in Civil Aviation
Strategic Management for Civil Aviation Authorities
Diploma D 5d

Implement the safety strategies and ICAO

Standards and Recommended Practices (SARPs)
agreed by the air transport community to further
improve aviation safety and efficiency.
*All courses are offered in English
Legend - Fr: French, Sp: Spanish
30 Dangerous Goods Regulations (DGR) 31

CLASSROOM - IATA INSTRUCTOR

DANGEROUS GOODS
REGULATIONS (DGR) “The instructor is extremely
knowledgeable and has the keen
Course Title

Dangerous Goods Management and Regulatory Updates

Diplomas Languages* Days

2d
ability to recognize student
A good client needs to ship some
lithium batteries. But they don’t know
weaknesses, which made it Dangerous Goods Regulations (DGR) - Instructor Refresher Ch 3d

what the regulations are or even if possible for him to subtly modify
Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 3d
they’re allowed to send the shipment. the focus points in order to best
Are you the person with the expert
knowledge needed to keep the address individual needs.” Dangerous Goods Regulations (DGR) for Auditors and Inspectors D 5d

client happy and ensure safety and

Participant, Passcal Instrument Center Dangerous Goods Regulations (DGR) Initial Category 6 D Fr, Sp, Ch 5d
regulatory compliance?
Course: Shipping Lithium Batteries by Air
Keeping up-to-date with the latest Dangerous Goods Regulations (DGR) Recurrent Category 6 D Fr, Sp, Ch 3d
industry regulations and procedures
is vital in the fast-moving dangerous
Infectious Substances Transport - Train the Trainer 5d
goods sector. Courses focus on IATA’s
industry-recognized DGR Manual,
Infectious Substances Transport D Sp 3d
bringing unique value and, ultimately,
certification in handling dangerous
goods shipments. Instructional Techniques for DGR - Categories 4, 5, 7, 8, 9, 10, 11, 12 Ch 5d

Training is also available for DGR Professional Skills for DGR Instructors - Categories 1,2,3,6 D Fr, Sp, Ch 5d
instructors, auditors, and inspectors
and can be taken in alternative
Shipping Lithium Batteries by Air D Sp, Ch 2d
languages, such as French and
Spanish.
Transport of Dangerous Goods by Sea 3d
iata.org/training-dgr

FEATURED COURSES SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR

Course Title Diplomas Languages* Hours
Dangerous Goods
1

DIPLOMAS
Regulations (DGR) for Dangerous Goods Regulations (DGR) for Cabin Crew, Passenger Handling
4-6h
Auditors and Inspectors and Security Personnel

Dangerous Goods Regulations (DGR) for Flight Crew and Load Planners 4-6h
Professional Skills for
2 DGR Instructors - Dangerous Goods Regulations (DGR) for General Cargo Acceptance Personnel 4-6h
Categories 1,2,3,6 D Dangerous Goods Operations Diploma
Dangerous Goods Regulations (DGR) for Ramp and Warehouse Personnel 4-6h
Develop a solid foundation for your cargo career by learning the
Shipping Lithium
3 Batteries by Air
regulatory requirements to handle the transport of dangerous
goods by air.
Dangerous Goods Regulations (DGR) Initial Category 3 D 35-45h

Dangerous Goods Regulations (DGR) Recurrent Category 3 D 25-35h

D Dangerous Goods Quality Specialist Diploma
Providing you with the skills to teach all aspects of the Dangerous Infectious Substances Shipping Guidelines D 8-10h
Goods Regulations, and the expertise to prepare your organization
for audit or inspection.
*All courses are offered in English
Legend - Ch: Mandarin Chinese, Fr: French, Sp: Spanish
32 Environment and Fuel Fares and Ticketing 33

ENVIRONMENT “The course was very comprehensive and

informative in regard to what is currently FARES AND
AND FUEL being done in the aviation industry as
far as Environmental management is TICKETING “The instructor was amazing!
Information was given clearly
concerned. I was able to relate the theory
Your airline is growing but takes
from the course with the facts from A complicated journey needs to be and in case of any doubts
environmental responsibility very handled immediately. An increasingly
seriously. Its uplift of fuel is increasing the industry leadership at the [Global competitive landscape means the explained in different ways.
to service more flights so it’s down to Sustainable Aviation] Summit.” customer has a huge choice and This was my best experience
you to figure out a raft of environmental keeping up with the dynamics of air
initiatives that keeps the airline’s Environment Officer Coast Region, Kenya Airports Authority fares is challenging. Can you interpret on such a course!”
carbon footprint at the same level, and Course: Aviation and the Environment with ATAG Global Sustainable the terminology and rules correctly to
Quality and Service Supervisor, Air Baltic
perhaps even reduces it. Aviation Summit ensure you make the right offer? Course: Passenger Fares and Ticketing
Properly dealing with environmental Whether you’re a beginner or an

DIPLOMA
issues is aviation’s license to grow. It experienced user, IATA Training has
is an ever-developing field with new the right course for you, covering a
regulations and self-imposed industry myriad of itinerary pricing practices
targets. and ticketing conventions. CLASSROOM - IATA INSTRUCTOR
Learn how to deal with noise, Diplomas Languages* Days
iata.org/training-ticketing Course Title
emissions, and waste management. D Aviation and the Environment Diploma
There are also specialized courses Master the knowledge and strategies to operate sustainably in the Agency Debit Memo (ADM)
Prevention Workshop NEW 3d
dealing with the Carbon Offset
aviation industry with new technology, improved operations and
Reduction Scheme for International
modernized methods of airspace. CASS and CASSlink
Aviation. Workshop 1d

Passenger Fares and

iata.org/training-environment
CLASSROOM - IATA INSTRUCTOR Ticketing - Advanced 10d

Passenger Fares and

Course Title Diplomas Languages* Days Ticketing - Basic Sp 5d

FEATURED COURSES
Aircraft Decommissioning
Workshop NEW 2d FEATURED COURSES Repricing Exchanges and
Reissues Sp 4d

Aviation and the Environment

D 3d Special Fares and Ticketing -
- Managing Green Airports Advanced Skills in 5d
Aircraft 1 Journey Pricing and
Intermediate

1 Decommissioning
Aviation and
the Environment NEW
D 4d
Ticketing Travel and Tourism Workshop 5d
Workshop Aviation and the Environment
with ATAG Global Sustainable D 4d Fundamental Skills
Aviation and Aviation Summit
2 in Journey Pricing SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
2 the Environment Aviation Fuel Management
Sp 3d and Ticketing
Essentials Course Title Diplomas Languages* Hours
Carbon Markets and
Human Trafficking Ticket Repricing, Advanced Skills in Journey
3 Awareness Workshop
Sustainable Alternative
Fuels NEW
2d
3 Exchange and
Pricing and Ticketing 80h

Reissue BSP Essentials for Travel

Sp 20h
Climate Change and Aviation 3d Agents

Environmental Management Fundamental Skills in

Journey Pricing and Ticketing Fr 70h
Systems in Aviation 2d
(ISO14001 based) NEW
Ticket Repricing, Exchange
and Reissue 40h
Fuel Efficiency and
Conservation
D Fr 3d
Travel Agency Fees: A
Professional Approach 2.5h
Human Trafficking Awareness
Workshop NEW 2d
*All courses are offered in English
*All courses are offered in English, Fr: French, Sp: Spanish Legend - Fr: French, Sp: Spanish
34 Finance and Accounting 35

CLASSROOM - IATA INSTRUCTOR

Course Title Diplomas Languages* Days

FINANCE AND “The instructor brought

Accounting and Finance for Non-Finance Managers

Aircraft Financing for Airline Finance NEW

3d

tbc

ACCOUNTING enthusiasm and experience Airline Financial Management (Classroom, 5 days) 5d

to every class we had. Airlines Understanding and Adopting NDC 3.5d

Another airline has just started

competing with you on a prime route,
He was approachable BSP and BSPLink Training for Airlines in Africa NEW 1.5d

but geopolitical tensions look set to and knowledgeable on BSP and BSPLink Training for Travel Agents in Africa 1.5d
make that route more popular than
ever as other routes are withdrawn.
the subject matter and BSP and BSPLink Workshop for Airlines in Europe 1.5d

There is also a potential to upgauge presented information in BSP and BSPlink Workshop for Travel Agents in Europe 1.5d
the aircraft, but the destination airport
is becoming increasingly congested.
an understandable way.” Business Partnering for Airline Finance NEW tbc
How would you respond? Accounts Assistant, Kenya Airways Card Payment Policies and Fraud Prevention D 3d
Finance and Accounting courses Course: Passenger Proration – Fundamentals
Change Management for Airline Finance NEW tbc
help the student to understand key
aspects of the industry’s revenues and Cost Management for Airline Finance NEW tbc
expenses and to promote financial
sustainability. Courses cover a wide Decision Support and Analytics for Airline Finance NEW tbc
range of financial and accounting
Financial Risk Management for Airline Finance NEW tbc
disciplines for airlines, airports, cargo
agents, and travel agents. Integrated Approach to Passenger Revenue Accounting and Control D 5d

Liquidity Planning for Airline Finance NEW tbc

iata.org/training-finance
NDC Awareness for Airline Sales Account Managers 1d

New Distribution Capability Readiness D 3d

Passenger Interline Accounting and Control D 5d

FEATURED COURSES Passenger Proration - Advanced D 5d

Passenger Proration - Fundamentals D 5d

Airline Financial
1 Management
Payment for Airline Finance NEW tbc

Process Management for Airline Finance NEW tbc

DIPLOMAS
Airlines Understanding
2 and Adopting NDC
Project Management for Airline Finance NEW tbc

Sales Accounting and Control 5d

Card Payment Policies

3 and Fraud Prevention
Tax Planning and Compliance for International Airline Professionals 3d

Understanding NDC Architecture 2d

D Finance Academy
Be prepared for the future of Finance. Thanks to technology, Understanding NDC (Virtual Classroom) NEW 0.5d
Finance will engage in more value-adding activities and become
a strategic business partner. Be a driver of this transformation
and digitalization of the airline business, and help your airline SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
become a high performing finance organization (HIPO). Course Title Diplomas Languages* Hours

Accounting and Financial Management for Travel Agencies 20h

D Revenue Accounting and Control Diploma -
Passenger Stream Airline Finance and Accounting Management (also available with HMM©) D 40-45h
Vital tools and techniques to protect and maximize your hard-
Introduction to BSPlink Sp 4h
earned revenue are a crucial elements to improve your bottom-line.
Introduction to the BSP System and Language Sp 2h

*All courses are offered in English

Legend - Sp: Spanish
36 Ground Operations 37

CLASSROOM - IATA INSTRUCTOR

GROUND “The course exceeded my
Course Title Diplomas Languages* Days

OPERATIONS expectations. The breadth and

depth of instruction was perfect Aircraft De-icing Operations Management D 3d

for my personal needs. Aircraft Marshalling and Ramp Hand Signals with RampVR 1d
The aircraft is on a quick turnaround
and ground operations need to run like
The instructor did an excellent
Aircraft Turnaround Coordination and Loading Supervision
clockwork. Do you know what to look job in presenting all materials D 4d

out for? Can you identify issues before and making the course enjoyable, Aircraft Turnaround Coordination and Loading Supervision with RampVR D 4d
they happen, communicate with the
right person, and find a solution that
while extremely informative and
Aircraft Weight & Balance Refresher NEW 3d
doesn’t cost time or money? worthwhile. The composition of
Efficiency is the name of the game participants was well balanced, Aircraft Weight and Balance D 5d

in ground operations. A number of which contributed to interesting Airport Services - Passenger Handling D 5d
partners come together in a relatively and focused discussions. I will
small footprint on the apron and
working collaboratively while adhering definitely recommend it to my Baggage Claims and Proration 3d

to establish procedures takes real colleagues.” Baggage Tracking – Implementation and Compliance 3d
expertise.
Head of Ground Services & ERCM Manager,
Business Aviation Handling and Fixed-Base Operations, FBO D 3d
Courses are taught by industry Croatia Airlines
experts and focus on best practice Course: Human Factors in Ground Operations
Crisis Communications and Media Response for Airport and Station Managers D 2d
and Airport Handling Manual
standards compliance in the incredibly Document Control Systems D 4d
pressurized environment of a modern
airport. Human Factors in Ground Operations D 3d

iata.org/training-ground-operations IGOM Implementation and Standardized Procedures D 3d

Passenger Assessment and Travel Document Checks D 3d

SGHA Version 2018 & SLA Refresher NEW 2d

FEATURED COURSES SGHA-SLA and Effective Negotiation Behaviors D 5d

Standard Line Maintenance Agreements 3d

Aircraft Turnaround
1 Coordination & Loading Station / Ground Handling Management D 5d
Supervision with
Station Operations Control D 4d
RampVR ™

3
Emergency Planning
and Response for
Airports and GSPs

Station/Ground Handling
DIPLOMAS
D Airside Operations Excellence Diploma Course Title
SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
Diplomas Languages* Hours
Management Learn to perform ramp handling services safely according to
Airport Ramp Services (also available with HMM©) D 40-45h
industry standards, while optimizing your station’s On-time
Performance (OTP).
Ground Operations Management (also available with HMM©) D 60-70h

D Ground Operations Diploma Passenger Ground Services (also available with HMM©) D 45h
Gain management and operational knowledge about efficient Passenger Ground Services with Amadeus Altéa DCS 45h
ground operations for airlines and ground service providers.

*All courses are offered in English

38 Law and Regulations 39

CLASSROOM - IATA INSTRUCTOR

LAW AND Course Title Diplomas Languages* Days

REGULATIONS “The instructor was awesome

and his knowledge and Aircraft Acquisition and Financing D Sp 3d
experience in the field of
There has been an incident with an
unruly passenger on one of your aviation is so inspiring. It was Airline Contract Law D Sp 4d

flights. The airline is registered and such a pleasure being in class Aviation Law for Managers (non-lawyers)
took off from one country, it is due D Sp 5d
to land on another continent and the
with such an experienced
incident happened over international person. Listening to him just Aviation Law for Route Network Development NEW 4d
waters. What does the law say about makes my passion for aviation
this?
grow even more. He is surely Aviation Policy and Advocacy D 3d
Aviation struggles under a mountain
of regulation, not always in favor of an asset to IATA and it’s an Consumer Protection in Air Transport D 3d
your business. Rules are applied honor to have someone of his
at a national, regional, and global
level. This complex and fragmented
stature educate me.” Data Protection – Key Principles and International Framework NEW D 2d
system involving a number of different Team Leader, South African Airways
agencies has to be understood and Course: Aviation Law for Managers (non-lawyers) European Union (EU) Aviation Law D 3d
incorporated into the day-to-day
running of the business. Global Aviation Competition/Antitrust Law D 3d
IATA Training in Law and Regulations
leverages the association’s in-depth International Air Law for Lawyers and Legal Professionals D Sp 5d
global knowledge and provides
DIPLOMAS
regulators and legal staff with the tools
Law of Aviation Insurance D 3d
to manage the regulatory process.

iata.org/training-law-regulations

SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR

FEATURED COURSES Course Title Diplomas Languages* Hours

Aircraft Acquisition Aviation Antitrust/Competition Law D 2h

1 and Financing
D Aeropolitical and Industry Affairs Diploma
Designed to offer a general overview of the
regulatory and legal regimes, as well as the
Data Protection –
2 Key Principles
international industry affairs applicable to all
aspects of the aviation industry.
“The content of the course fully matched my expectations, and
and International
IATA - Embry-Riddle US Aviation Law gave me a better insight into how the aviation insurance market
Framework D
Diploma NEW works and is regulated. This course is certainly helpful towards
A comprehensive overview of U.S. regulation better understanding and managing the risk to which an air
3 International Air Law
for Lawyers and Legal
and legislation, their application to aviation and
administrative law, and the role of the Federal operator is exposed and enabled me to search for the most
Aviation Administration (FAA).
Professionals suitable coverage that our company needs!”
D International Air Law Diploma General Counsel, Noordzee Helikopters Vlaanderen (NHV) Group
Course: Law of Aviation Insurance
A comprehensive overview of the legal regimes
applicable to all aspects of the aviation industry.

*All courses are offered in English

Legend - Sp: Spanish
40 Management and Leadership 41

“The instructor provided excellent specific examples CLASSROOM - IATA INSTRUCTOR

to our industry and addressed our questions
MANAGEMENT AND thoroughly. His passion made the experience more
enjoyable and he provided me with many assets to
Course Title
Aviation Leadership Development Program in collaboration with Harvard
Diplomas Languages* Days

48h

LEADERSHIP
Business Publishing (Virtual)
take back to the workplace.” Aviation Strategy Execution Program in collaboration with Harvard Business
Publishing (Virtual) 48h
Senior Airport Services Agent, Qatar Airways - Course: Customer Service

DIPLOMAS
Building Teamwork and Stakeholder Management D 3d
A business strategy needs to be
properly communicated to your team Business Ethics D 3d
even though there is little time in an Change Management D 3d
industry that operates 24/7. How
Corporate Risk Management D 5d
will you inspire them, ensure your
instructions are understood, and Customer Service - An Aviation Perspective Sp 3d
D General Management Diploma
drive implementation of a carefully
Map your competency development from over 30 IATA general management courses Customer Service - An Aviation Perspective (Virtual) NEW 15h
constructed strategy forward? in human capital, strategy, project management, and other important areas.
Effective Communication Skills D Fr, Sp 5d
Learn how to keep a team engaged
while ringing the changes necessary D Harvard Manage Mentor Leadership and Management Training Program Foundations in Leadership Program in collaboration with Harvard Business
School Publishing (Virtual) D Ch 32h
to optimize performance. IATA Enhance your critical business knowledge and skills combines 1 IATA course
with 10 Harvard ManageMentor© (HMM) modules.
Training offer programs to help Human Resources Management D 5d
business leaders acquire the skills Instructional Design D 5d
they need, from strategy planning D Human Capital Management Diploma
and implementation to project and Providing a broad understanding of people management for measurable Instructional Techniques D Sp 5d
operations management. human performance improvement in the workplace.
International Negotiation Skills D 5d

D IATA - Embry-Riddle Aviation Management Certificate Leadership Development and Succession Planning D 5d
iata.org/training-leadership
Addresses topics such as the overview and interdependence of the air transportation Lean - Six Sigma in Aviation D 5d
system and fundamental skills required of supervisors and/or managers.
Management of Training D 5d
D IATA - NTU Advanced Management Program in Aviation Managing Across Cultures D 3d
Review management practices employed by airlines, airports and regulators to
Managing People and Teams D 3d
help you navigate the aviation industry’s complex business environment.

FEATURED COURSES D IATA - NTU Executive MBA in Air Transport

Managing People Performance

Monitoring and Controlling Multiple Projects (30 PDUs)

D Sp 5d

D 5d
Our EMBA gives you all the benefits of the Nanyang Business School’s world-ranked
Customer Service – Procurement and Contracts Management (30 PDUs)
1 An Aviation Perspective
MBA program with a special focus on the global aviation context.

Project Management - Advanced (30 PDUs)

D

D
5d

5d
(virtual classroom) D IATA - UNIGE Advanced Studies in Aviation Management
Academic excellence is combined with highly practical content spanning the full Project Management Essentials (30 PDUs) D 5d
scope of aviation business issues. Train the Trainer Fr, Sp 3d
Project Management D

2 Essentials D IATA - UNIGE Diploma of Advanced Studies in Advocacy, Training Needs Assessment D Fr 3d
Communication and External Relations
Best practices to help you successfully develop in an international business

3 Train-the-Trainer environment, providing both academic and practical content. SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
D Leadership & Management Diploma Program
Course Title Diplomas Languages* Hours
A self-study option for world-class leadership and management training to enhance
your critical business knowledge and skills. Air Transport Fundamentals (also available with HMM©) D 40-45h

D Professional Training Diploma Air Transport Fundamentals 360 NEW 12-14h

Become an effective instructor and develop your career in training, with key knowledge Air Transport Fundamentals for Airlines NEW 3-4h
and skills that can applied to any new project, job or assignment.
Air Transport Fundamentals for Airports NEW 3-4h
D Project Management Diploma
Air Transport Fundamentals for ANSs NEW 3-4h
In partnership with the Project Management Institute (PMI), methodologies provide a
broad understanding of project management, from definition to planning, Air Transport Fundamentals for CAAs NEW 3-4h
monitoring and control
Project Management: Practice and Certification 35h
D Women in aviation NEW
IATA - Embry-Riddle Aviation Management Certificate
Equipping women with the tools and techniques to exercise their leadership skills.
Reach the top of the industry by sharpening your knowledge, and learn how to build *All courses are offered in English
relations and develop new skills. Legend - Ch: Mandarin Chinese, Fr: French, Sp: Spanish
42 Safety 43

CLASSROOM - IATA INSTRUCTOR

SAFETY “As a result of the concepts learnt, Course Title Diplomas Languages* Days

You understand that safety is always we were able to immediately Advanced Safety Management Systems (SMS) in Civil Aviation D Sp 5d
the industry’s top priority and there are improve our Standard Operating
no compromises at your airline. But Procedures. In addition, our Aircraft Recovery D 5d
what are the implications of the latest
trends, how might the rules change, employees gained greater Airline Safety Investigation D 5d
and how will you incorporate the latest knowledge on Root Cause Analysis
knowledge to make your airline even tools which we will implement in our Airside Operations - Safety Compliance D 5d
safer?
continuous improvement efforts. Crew Resource Management (CRM) Implementation D 3d
IATA is committed to promoting safer
and more effective work environments
We strongly recommend IATA
Crew Resources Management for Instructors (CRMI) D 3d
across the industry. This knowledge Training. The lessons learned from
is transferred through our experts in a their training not only showed us Developing an Effective Safety Culture D 2d
variety of training programs.
the latest industry best practices, Emergency Planning and Response for Airlines D 4d
Stay current with compliance
requirements, cultivate your
they also allowed us to address our
technical, operational, and executive workplace challenges with practical Fatigue Risk Management Systems (FRMS) D 3d

management skills, and make aviation solutions tailored for our company.” Human Factors in Aviation D Sp, It 5d
safer than it has ever been.
Vice President, Quality & Safety, Etihad Airways Engineering IOSA-SMS Requirements D 3d
Course: Root Cause Analysis
iata.org/training-safety Managing Accident Prevention and Investigation D Sp 5d

Operational Risk Management (ORM) in Civil Aviation D Fr, Sp 5d

“The Instructor of the training is highly
professional and full of knowledge. Risk Management Implementation D 5d

He used a participatory approach and Root Cause Analysis D 5d

FEATURED COURSES engaged all participants. We were given

enough opportunity to ask questions
Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation D Sp 5d

Safety Management and give feedback. Group exercises were Safety Interviewing of Aviation Agents and Witnesses D 5d
1 Systems for Airlines relevant and contextual.” Safety Management System (SMS) Recurrent 2d
Participant, Nepal
Safety Performance
2 Indicators
Course: Safety Management Systems in Airlines Safety Management Systems (SMS) - Implementation and Control D Sp 3d

DIPLOMAS
Safety Management Systems (SMS) - Train the Trainer D 3d

Safety Risk
3 Management
Safety Management Systems (SMS) for Airlines D 5d

Safety Performance Indicators D 3d

Safety Risk Management D 3d

D Integrated Risk Management (IRM) Diploma
Review Integrated Risk Management (IRM) skills and theory to
manage the multiple risks that affect aviation organizations and
the industry. SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
D Safety Management for Airlines Diploma Course Title Diplomas Languages* Hours
Gain in-depth knowledge on the current safety management Introduction to Safety Management Systems (SMS) 8h
issues and best practices.

*All courses are offered in English

Legend - Fr: French, It: Italian, Sp: Spanish
44 Security 45

CLASSROOM - IATA INSTRUCTOR

SECURITY “This has been the best Course Title Diplomas Languages* Days

The security checkpoint queues instructional course I have ACC3 Aviation Security Independent Validator 5d
are getting longer, and travelers are ever attended in my 17-year
becoming annoyed. You’d like to move Air Cargo Security D Fr 5d
them through quicker but there can be career within aviation. It was a
no compromise in the robust procedures. real thought provoking course Airline Security Operations Optimization D 5d
If only there was a solution…
I will certainly recommend to Airport Security Operations Optimization D Sp 5d
Security managers need the practical
skills to transition to an outcome- my colleagues.”
Aviation Cyber Security D 3d
focused, risk-based concept that will Participant AVSEC Training Ltd
improve passenger throughput while Course: Behavioral Analysis and Predictive Aviation Security Crisis Management Simulation 3d
concentrating security resources where Screening Strategies
they are needed most. Aviation Security Management - Advanced D 5d
IATA offers professional development
Aviation Security Management Sp 5d
in security resulting in a diploma
and the practical tools to deal with a “I come from an aviation security Aviation Security Train the Trainer D It 5d
dynamic work environment
background and have a master’s degree
Understand current threats and how in aviation security, and I still learned AVSEC Background Vetting and Insider Threat Mitigation 3d
to manage them, gain knowledge of
international security standards and many new things from the instructor. Behavioral Analysis and Predictive Screening Strategies D 5d
best practices, and learn about crisis I would like to say this was the best In-flight Security D 5d
management and risk assessment.
Fast track your career in security course in my aviation security career.”
Passenger Data Exchange Programs (API/PNR) D 3d
today! Head of Department Airports Security, Dubai Police
Course: Aviation Security Management – Advanced Recurrent Aviation Security Training D It 3d
iata.org/training-security

DIPLOMAS
Security Audit and Quality Control D 5d

Security Checkpoint Management D 5d

Security Financial Planning and Optimization D 3d

FEATURED COURSES D Aviation Security Management Diploma

Security Management Systems - SeMS D Sp 5d

With this industry recognized diploma, you will learn all the necessary Security Risk and Crisis Management D 5d
Aviation Security Crisis
1 Management Simulation
security measures in response to dynamic security demands.
Security X-ray Screening Operations D 4d

D Aviation Security Operations Diploma Unruly Passenger Prevention and Response 3d

Security Audit and
2 Quality Control
Validate your understanding of the key players in aviation
security: their organizational structure, operating procedures,
and regulatory requirements.
Security Management
3 Systems - SeMS
SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR
D Aviation Security Screening Diploma
This diploma prepares trainees to work in access control, x-ray Course Title Diplomas Languages* Hours
screening and checkpoint supervisory roles.
Aviation Security Awareness (also available with HMM©) D 40h

D Supply Chain Security Management Diploma X-Ray Screening Refresher – Cargo Screening NEW 6h
Develop your credentials as a cargo security specialist and build
a skill set you can use throughout the dynamic air cargo sector. X-Ray Screening Refresher – Baggage Screening NEW 6h

*All courses are offered in English

Legend - Fr: French, It: Italian, Sp: Spanish
46 Travel and Tourism 47

SELF-STUDY / CLASSROOM - PARTNER INSTRUCTOR

TRAVEL AND “After completing the
TOURISM Managing the Travel Business
course, I am more confident,
Course Title

Assisting Travelers with Special Needs NEW

Diplomas Languages* Hours

20h
motivated, and capable of
Consumer demand for travel services
and products is spurring global working under high pressure Destination Geography 20h
economic growth, creating millions of compared with when I started
new jobs. How do you take advantage
of this opportunity and forge a career
my first IATA course.” Foundation in Travel and Tourism with Abacus (also available with HMM©) D Fr 210h

in one of the world’s fastest-growing Travel Officer, Mauritius Foundation in Travel and Tourism with Amadeus (also available with HMM©) D Fr 210h
industries? Alumni: Diploma in Travel Sales and Operations
Travel and tourism is a massive global
Foundation in Travel and Tourism with Galileo (also available with HMM©) D Fr 210h
employer with a significant contribution
to global GDP. For some countries, it is
the leading industry and the foundation Foundation in Travel and Tourism with Sabre (also available with HMM©) D Fr 210h
on which future prosperity is built.
Travel and tourism training maximizes Geography in Travel Planning 20h
career opportunities in this rapidly
expanding industry. Managing the Travel Business (also available with HMM©) D 145h

For travel professionals, strategies

in specialization are replacing more Selling and Managing Airline Reservations and Travel in Amadeus (SMART Amadeus) 60h
traditional generalist travel sales. It
involves a new set of skills, not the Selling and Managing Airline Reservations and Travel in Galileo (SMART Galileo) 60h
least of which is liaising with industry
suppliers to create customized travel
Selling and Managing Airline Reservations and Travel in Sabre (SMART Sabre) 60h
experiences.

DIPLOMAS
Stand out from the crowd. With the
Selling International Rail Transportation 20h
right training, success is on the
horizon.
Serving the Travel Customer Fr 20h

iata.org/training-travel-tourism Social Media for Travel Industry 20h

D Foundation in Travel and Tourism Diploma
Improve your customer service and sales skills in order to better Travel and Tourism Consultant (also available with HMM©) D 160h
advise clients about when and where to travel based on their needs.

FEATURED COURSES D Travel and Tourism Consultant Diploma

Customize and construct complex travel itineraries, gain the skills
to process ticket exchanges and reissues, and understand how
Assisting Travelers industry regulations affect your travel operations. “Foundation in Travel and Tourism has
1 with Special Needs impacted my job performance positively
D Managing the Travel Business Diploma
BSP Essentials Improve your management skills in accounting, negotiation, and has earned me a promotion to the
2 for Travel Agents
marketing, and product development with this flexible self-study
course.
next level. I am also well equipped to
start my own travel and tours company.”
Managing the D Travel Sales and Operations Diploma
3 Travel Business Demonstrate that you have gained complete essential
Corporate Travel Manager, Nigeria
Course: Foundation in Travel and Tourism
competencies to be a successful travel agent or travel agency
manager.

*All courses are offered in English

Legend - Fr: French
48.Global
48 GlobalPresence
PresenceMap 49

GLOBAL PRESENCE 20+ 20+ 170+ 300+

Hundreds of classes are scheduled
IATA Training Regional Training Accredited Training Authorized Training
Centers Partners Schools Centers
at IATA Training Centers and partner
locations every year.

Located in over 90 countries and

across all continents, you’ll surely
find a location near you. And with
so many locations, why not attend a
course abroad and discover a new
city while learning practical skills
and exchanging best practices with
international peers.

iata.org/training-locations

CONTACT US
Contact the training team in your
region for more information.

iata.org/training-contact

IATA Head Office

800 Place Victoria - PO Box 113
Montreal - H4Z 1M1
Quebec - Canada
Phone: +1.514.874.0202

AFRICA AND MIDDLE EAST

Phone: +41.22.770.2820

AMERICAS
Phone: +1.305.779.9860

ASIA PACIFIC
Phone: +65.6499.2367

CHINA AND NORTH ASIA

Phone: +86.10.8571.9262

EUROPE
Phone: +41.22.770.2820
training.iata iata.training iata-training iata.org/training