MOST IMPORTANT

TERMS AND CONDITIONS

Read Most Important Terms and

Conditions in your preferred language
here: www.rblbank.com/vernacular-mitc
Key Fact Statement
Element/Key Facts Remarks/Description
Joining Fee NIL for primary &
add-on cardholder

Membership Fee Rs. 0-7,000 (As per

(annual/monthly) card variant in MITC);
NIL for add-on card

Cash advance fee 2.5% of the cash amount

(min. Rs. 500)

Service charges GST rate as prescribed

by Govt.
(18% as applicable)

Finance charges for both upto 3.99% p.m. (47.88%

revolving credit & cash p.a.)
advances

Late Payment Fee Late payment fee

charged depending on
the customer’s Total
Outstanding amount
ranges from Rs. 5-1,300

Credit Limit Disclosed in the

Welcome letter & Monthly
Statements

Available Credit Limit Disclosed in the Monthly

Statements

Cash Withdrawal Limit Disclosed in the

Monthly Statements

Billing statements- Physical/E-statements

Periodicity & mode of sent monthly (mode as
sending per chosen preference)

Minimum amount Total GST + Current month

payable EMI Debits + 100% of Fee/
(Minimum Amount Due) Charges + [Max of (5%
of (Retail Spends, Cash
Advance, Interest) or INR
200)] +previously unpaid
MAD (if any)* + Overlimit
Utilization Amount (if any)

1
Element/Key Facts Remarks/Description
Method of payment Periodic payment through
Standing Instruction
(NACH) OR One time
payment via NEFT/
Cheque/ MyCardApp/
Online

Billing Disputes Card member may email

resolution or send RBL Bank signed
dispute form available on
website within 30 days
of issuance of statement
(https://www.rblbank.
com/download-forms/
credit-cards)

Complete postal address Card Services,

of card-issuer RBL Bank Ltd.,
Unit 306-311, 3rd Floor,
JMD Megapolis,
Sohna Road,
Sector-48, Gurugram,
Haryana -122018

Contact details of Toll free number:

Customer Care 022-6232 7777
Service Email us at
[email protected]
For Bajaj Finserv RBLBank
SuperCards
Toll free number:
022-7119 0900
Email us at
supercardservice
@rblbank.com

Contact details of Mr. Vikas Nigam-Call at

Grievance Redressal 022-71432700 or email
Official at principalnodalofficer@
rblbank.com

*For all cards except Platinum Advantage

SuperCard, where it’s 20%
The “Most Important Terms and Conditions”
(“MITC”) and all information herein is

2
 applicable to all Credit Cards issued by RBL
Bank Limited (“RBL Bank”) are to be read and
understood in conjunction with the RBL Bank
Credit Card Member Agreement and Product
Terms and Conditions (wherever applicable).
The MITC are subject to change at the
discretion of the Bank and in accordance with
laws as applicable from time to time.
(A) FEES AND CHARGES
(i) Annual membership fees payable by the
Card Member
Credit Card Variant Annual Fee Annual Fee
(1st year) (2nd year onwards)
NIL (Insignia NIL (Insignia
Preferred Preferred Banking
Banking Customer)
Insignia Preferred Customer)
Banking Credit Card Rs. 7,000 Rs. 7,000 (waiver
on annual spends
of Rs. 10 lakh or
more)
Icon Rs. 5,000 Rs. 5,000
World Safari Rs. 3,000 Rs. 3,000
MoneyTap Black Rs. 3,000 Rs. 3,000
Blockbuster Rs. 3,000 Rs. 3,000
Platinum Maxima Rs. 2,500 Rs. 2,500
Plus
Platinum Maxima Rs. 2,000 Rs. 2,000
Platinum Delight Rs. 1,000 Rs. 1,000
(waiver on annual
spends of Rs. 2
lakh or more)
Popcorn Rs. 1,000 Rs. 1,000
Movies and More Rs. 1,000 Rs. 1,000
(waiver on annual
spends of Rs. 1.5
lakh or more)

3
Credit Card Variant Annual Fee Annual Fee
(1st year) (2nd year onwards)

Titanium Delight Rs. 750 Rs. 750

(waiver on annual
spends of Rs. 1.5
lakh or more)

MoCash Rs. 500 Rs. 500

(waiver on annual
spends of Rs. 1
lakh or more)

Shoprite Rs. 500 Rs. 500

(waiver on annual
spends of Rs. 1.5
lakh or more)

Play Rs. 500 Rs. 500

(waiver on annual
spends of Rs. 1.5
lakh or more)

Paisabazaar Duet Rs. 1,499 Rs. 1,499

Plus Card (waiver on annual
spends of Rs. 4
lakh or more)

Paisabazaar Duet Rs. 500 Rs. 500

(earlier known as
“Paisa on Demand”)
issued before Sep
01, 2022

Paisabazaar Duet NIL NIL

(earlier known as
“Paisa on Demand”)
issued after Sep 01,
2022

Fun+ Rs. 499 Rs. 499

(waiver on annual
spends of Rs. 1.5
lakh or more)

MoneyTap Rs. 499 Rs. 499

(waiver on annual
spends of Rs. 2
lakh or more)

LazyPay NIL NIL

4
Credit Card Variant Annual Fee Annual Fee
(1st year) (2nd year onwards)

Bank Bazaar 1,499 1,499

SaveMax Pro

Bank Bazaar NIL NIL

SaveMax

YOUnique Custom Fee Custom Fee

(customisable)

Cookies (for cards Rs 500 Rs 500

issued before
May 10, 2021)

iGlobe Rs. 3,000 Rs. 3,000

Platinum LifeEasy Rs. 1,999 Rs. 1,999 (waiver

SuperCard on annual spends
of Rs. 3.5 lakh or
more)

Platinum Choice Rs. 499 Rs. 499 (waiver

SuperCard on annual spends
of Rs. 50,000 or
more)

Platinum Classic Rs. 499 Rs. 499 (waiver

SuperCard on annual spends
of Rs. 50,000 or
more)

Platinum Advantage Rs. 499 Rs. 499

SuperCard

Platinum ShopSmart Rs. 499 Rs. 499 (waiver

SuperCard on annual spends
of Rs. 50,000 or
more)

Platinum ShopDaily Rs. 499 Rs. 499 (waiver

SuperCard on annual spends
of Rs. 50,000 or
more)

Platinum Plus Rs. 999 Rs. 999 (waiver

SuperCard on annual spends
of Rs.1 lakh or
more)

5
Credit Card Variant Annual Fee Annual Fee
(1st year) (2nd year onwards)
Platinum Bonus Rs. 999 Rs. 999 (waiver
SuperCard on annual spends
of Rs.1 lakh or
more)
Platinum ShopGain Rs. 1,499 Rs. 1,499 (waiver
SuperCard on annual spends
of Rs.1.5 lakh or
more)
Platinum TravelEasy Rs. 999 Rs. 999 (waiver
SuperCard on annual spends
of Rs.
1 lakh or more)
Platinum Prime Rs. 999 Rs. 999
SuperCard
Platinum Max Rs. 999 Rs. 999
SuperCard
Platinum Edge Rs. 1,999 Rs. 1,999 (waiver
SuperCard on annual spends
of Rs.2 lakh or
more)
Binge SuperCard Rs. 999 Rs. 999 (waiver
on annual spends
of Rs.1 lakh or
more)
World Prime Rs. 2,999 Rs. 2,999
SuperCard
World Max Rs. 2,999 Rs. 2,999
SuperCard
World Plus Rs. 4,999 Rs. 4,999
SuperCard
EasySaver Rs. 499 Rs. 499
SuperCard
MyFirst SuperCard Rs. 999 Rs. 999
Platinum ValuePlus Rs. 499 Rs. 499 (waiver
SuperCard on annual spends
of Rs. 50,000
or more)

6
Credit Card Variant Annual Fee Annual Fee
(1st year) (2nd year onwards)
Patanjali Swarn Card Rs. 1,499 Rs. 1,499
Patanjali Vishisht Rs. 499 Rs. 499
Card
IRCTC Rs. 500 Rs. 500
DMI Finance Rs. 499 Rs. 499
IndianOil RBL Bank Rs. 500 Rs. 500
Credit Card

IndianOil RBL Bank Rs. 1,500 Rs. 1,500

XTRA Credit Card
RBL Bank SalarySe Rs. 499 Rs. 499
UP Credit Card (Waived off on
annual spends
of Rs. 2 Lacs in
previous year)
RBL Bank Novio Rs. 500 Rs. 500
Credit Card
RBL Bank Novio Rs. 1,499 Rs. 1,499
Premier Credit Card
TVS Credit RBL Bank Rs. 1,500 Rs. 1,500
Gold Credit Card
TVS Credit RBL Rs. 500 Rs. 500
Bank Credit Card

Monthly Monthly Fee

Fee (2nd month
(1st month) onwards)

Cookies (for Cards Rs. 100 Rs. 100

issued after May 10, (waived off on
2021) monthly spends of
Rs. 5,000 or more in
the Previous month)

Monthly Treats (for Rs. 50 Rs. 50

cards issued before (waived on monthly
Nov. 01, 2021) spends of Rs. 3,000
or more in the
previous month)

7
 Monthly Monthly Fee
Fee (2nd month
(1st month) onwards)

Monthly Treats (for Rs. 75 Rs. 75

cards issued after (waived on monthly
Nov. 01, 2021) spends of Rs. 3,000
or more in the
previous month)

Monthly Treats Rs. 100 Rs. 100

(w.e.f. Dec. 07, (waived off on
2023)** monthly spends of
Rs. 5,000 or more in
the Previous month)

*Annual Fee (1st year) will be charged in the

first credit card statement.
**The revised fee will be applicable to all existing
cardholders.
(ii) The annual fees applicable on various Credit
Card(s) issued by RBL Bank may vary from Card
Member to Card Member, and from particular
description of Credit Card to Credit Card. The
applicable fees shall be as communicated to
the Card Member at the time of applying for
the Credit Card and/or at the time of issuance
of the said Credit Card. Further, such fees, as
applicable, are directly charged to the Card
Member’s Account and are indicated on the
Card Statement accordingly. Please refer to
the Product Terms & Conditions (wherever
applicable) for detailed terms of spend linked
reversal Membership Fee (if any).
Other Fees and Charges
Add-on Card Fees NIL

Card Replacement (lost/ NIL, unless mentioned

Stolen/Reissue/any otherwise
other Replacement)

8
Duplicate Statement Fee NIL

Foreign Currency Up to 3.5%

Transaction/Dynamic
& Static Conversion 1.5% on Insignia
Transactions - Markup Credit Cards
Charges*
0% on World Safari Credit
Card

Cash Payment at RBL Rs. 100/- Cash deposit

Bank Branches charges on transactions
done at RBL Bank Branch

Surcharge on IRCTC Service Charges +

Purchase / Cancellation Payment Gateway
of Railway Tickets transaction charges (up
to 1.8% of ticket amount
+ IRCTC service charges).
Refer IRCTC website for
details

Fuel Transaction Charge 1% surcharge on fuel

for transactions made transaction value or
at petrol pumps in India Rs.10/- whichever is higher
to purchase fuel (dependent on merchant
bank)

Overlimit Fee NIL (w.e.f. August 02, 2024)

Goods and Services Tax A standard rate of 18% will

be charged as per Govt.
norms

Reward Redemption Fee Reward redemption fee

of Rs. 99 + GST will be
applicable on redemption
of your available reward
points earned on all Credit
Cards. (Redemption fee is
not applicable for Insignia
cards, Insignia Prime cards)

Cheque Return/ Rs. 500 (For RBL Bank

Dishonour Fee Auto SuperCards)
debit Reversal-Bank w.e.f. October 15, 2024,
Account out of funds Rs. 500 for all RBL Bank
Credit Cards

9
Merchant EMI Rs. 199+GST on all EMI
Processing Fee** conversions done at the
time of making transaction
at merchant outlet/
website/app
w.e.f. October 15, 2024,
a processing fee of 1.5%
of the amount or Rs. 150/-
(whichever is higher) will be
levied for merchant EMIs
availed at any online/offline
store
Fee on Rental 1% fee on transaction
Transactions amount will be levied on all
rental transactions done on
any applicable merchant.
Merchant Category Code:
6513
Fee on Utility Spends w.e.f. October 15, 2024, a
1% fee will be charged on
aggregate utility spends of
more than Rs. 50,000 per
month per Card.
Merchant Category Code:
4900
Fee on Fuel and Auto w.e.f. October 15, 2024,
Transactions a 1% fee will be charged
on each fuel and auto
transaction exceeding
Rs. 10,000 subject to a
maximum of Rs. 3000
per transaction. The
transaction amount
includes surcharge amount
and purchase amount.
Merchant Category Codes:
0032, 2541, 4001, 5542,
5541, 5172
Fee on Select Merchants w.e.f. October 15, 2024,
on Education Payments a 1% fee will be charged
on Education Payments
made through third party
applications such as
Cred, Phonepe, Cheqedu,
Paytm, Mobikwik, Nobroker,
Housing.com, Easemy
deal, SUPERPE, CHEQ.One,
Bharatnxtedu, Freecharge,
others (Not limited to
mentioned merchants)

10
 However, education
payments made via
school/college website or
their POS machines, no
fees will be charged.
Merchant Category Codes:
8220, 8244, 8249, 8211,
8241, 8299

The Merchant Category codes are defined by the

network (Visa, Master Card, Rupay). RBL Bank does
not define the merchant category.
All transactions carried out in Foreign currency
will attract a markup fee as applicable. Markup
Fee will also be levied on all transactions carried
out in Indian currency at an International location
(or) at Merchants which are located in India but
registered overseas.
Transactions at merchant establishments that
are registered overseas even if the merchant is
located in India attract a cross border charge.
**For detailed terms on Merchant EMI
processing fee, please refer Merchant EMI terms
and conditions on RBL Bank Website.
Base reward points will not be accrued on EMI
conversion of retail transactions for all RBL
Bank Credit Cards. This includes converting
retail transactions to EMI (Split-N-Pay) and
EMI conversion requests placed at the time of
making transactions at POS/Web/Mobile App.
Important information for foreign currency
transactions : If a transaction is made in
currency other than Indian Rupees, that
transaction will be converted into Indian Rupees.
The conversion will take place on the day the
transaction is settled with RBL Bank, which may
not be the same date on which the transaction
was made. If a transaction is carried out in
currency other than US Dollar, the conversion will
be made through US Dollars, by first converting

11
 the charged amount to US dollars and then
converting the US Dollar amount into Indian
Rupees at authorized network (MasterCard/
VISA/RuPay) defined conversion rate on the
settlement date.
Please note: that all conversions of foreign
currency transactions shall further attract
Currency Conversion Factor assessment
(currently 3.50%, 1.5% for Insignia Credit
Card, 0% for World Safari Credit Card) on
such transactions. With effect from October
09, 2023, a Markup fee will be levied on all
transactions carried out in Indian Currency at
an international location or at merchants which
are located in India but registered overseas.
Markup fee will be similar to Forex charges for
each product.
(iii) Cash advance fees
Cash Withdrawal 2.5% of the cash
Charges amount withdrawn
(Minimum Rs. 500/-)

The Card Member can use the Credit Card to

withdraw cash from any ATMs in India and/or
overseas in accordance with the compatibility
of the Credit Card at the said ATM(s).
Cash Withdrawal Charges/Transaction Fee
as mentioned above shall be levied on such
Withdrawals and would be billed to the card
member in the next / forthcoming statement.
The transaction fee is subject to change at
the sole discretion of RBL Bank. Further, all
cash withdrawal transactions shall also carry
a Finance Charge (as provided below) from
the date of withdrawal until the date of full
and final payment. The cash advance fee is
also applicable for transactions made in the
following merchant category Quasi cash and
Money Transfer with merchant category codes
(MCCs: 6050, 6051, 4829)

12
(iv) Interest Free Period
The interest free credit period can range between
20 to 50 days subject to scheme applicable on
the Credit Card. However, such credit period is not
applicable, if the previous month’s balance has
not been cleared in full or if the Card Member has
withdrawn cash from an ATM.
Illustration
If customer makes a Retail Transaction on
11/01/2019 and their RBL Bank Credit Card’s
statement date is 20/01/2019, and the payment
due date is 09/02/2019. The 30 days period
from the transaction date to the payment due
date is called interest free credit period.
(v) Finance charges for both revolving credit and
cash advances
When a card member does not make the
payment of the total amount due as per previous
billing statement by the payment due date,
Finance charges shall be payable at a monthly
percentage rate on all such transactions till
the outstanding due is paid in full. These
Finance charges includes (i) Deferred Finance
charges which are levied on transactions made
in the first cycle and duration of this interest
calculation would be from the transaction date
till the billing date of the first statement in the
Interest free period. (ii) Finance charges are
levied on the beginning balance and on new
transactions of the current statement cycle.
From next statement, these charges will be
consolidated under Finance charges only. The
Finance Charges shall also accrue on cash
withdrawal at ATMs, from the date of cash
withdrawal until the payment is made in full.

13
Applicable Finance Charges
Secured Credit Cards For RBL Bank Credit Card - 2.5%
per month or 30% per annum
For Bajaj Finserv RBL Bank
SuperCards - 3.33% per month or
40% per annum
Insignia Credit Cards 3.4% per month or 40.8% per
annum
All other Credit Cards Up to 3.99% per month or
47.88% per annum*
Dial for Cash Loan 3.35% per month or 40.20% per
Account* annum
*1. Not applicable for loan onboarded from 1st April, 2024
onwards.
2. Not applicable for all running loan from 1st July, 2024
onwards.

Variable Finance Charges on all other credit

cards
CATEGORY A 3.30% per month or 39.60% per annum
CATEGORY B 3.75% per month or 45% per annum
CATEGORY C 3.99% per month or 47.88% per annum

(w.e.f. October 15, 2024) the following finance

charges will be applicable on all other credit
cards.
Finance Charges
CATEGORY/ CURRENT w.e.f. October 15,
Bureau Score 2024
CATEGORY A 3.30% per month or 3.35% per month or
(>775) 39.60% per annum 40.20% per annum
CATEGORY B 3.75% per month or 3.85% per month or
(725-775) 45% per annum 46.20% per annum
CATEGORY C 3.99% per month or 3.99% per month or
(<725) 47.88% per annum 47.88% per annum

Bureau Score is as per TransUnion CIBIL

Limited (Subject to change Quarter on Quarter).
*Maximum interest rate is 3.99% per month
or 47.88% per annum. RBL Bank may in its

14
sole discretion change, modify and alter the
Finance charges as applicable on Credit Cards
basis Cardmember’s credit score, spends, limit
utilization and payment patterns. Any change
in the rate of the applicable Finance Charges
will be communicated to Cardmember in their
Billing Statement. In an event, the Cardmember
would like to know the applicable rate of
interest on their Credit Card, Cardmember
must reach us at our customer service (details
given in later sections).
Finance charge will be levied if the total
amount due is not paid by the payment due
date. Interest will be charged on the total
amount due including any unpaid EMI’s and
on all new transactions (from the transaction
date) till such time as the previous outstanding
amounts are paid in full.
Interest is calculated on a daily basis at the
end of every day, basis the current outstanding
balance of the Card Member.

Illustration of Interest Charge calculation :

If only part of outstanding amount is paid by
the payment due date. Statement date is 2nd
of every month, the interest calculation will be
illustrated on the next page.

Transactions
Date Transaction Amount
12-12-2018 Purchase of Groceries Rs. 6,000/-
26-12-2018 Purchase of Clothes Rs. 4,000/-
02-01-2019 Membership Fees Rs. 499/-
02-01-2019 GST Rs. 89.82/-
02-01-2019 Statement Date Total Amount Due
= Rs.10,588.82
Minimum Amount
Due = Rs.1,088.82

15
Date Transaction Amount
10-01-2019 Hotel Transaction Rs. 4,000/-
15-01-2019 Mobile Bill Payment Rs. 2,000/-
22-01-2019 Payment Credit Rs. 1,088.82/-
02-02-2019 Statement Date Total Amount Due
= Rs.16,431.84
Minimum Amount
Due = Rs. 956.63

Interest on the amount due will be charged

as below : The annual interest rate is 47.88%
which translates to 3.99% per month. Therefore
daily Interest = Outstanding amount *(3.99%
*12 months / 365 days).

Interest Calculation :
Transaction Period Number Amount
Amount of Days
Rs. 6,000/- 12 Dec 2018 to 21 165.28
01 Jan 2019
Rs. 4,000/- 26 Dec 2018 to 7 36.73
01 Jan 2019
Rs. 6,000/- 02 Jan 2019 to 20 157.41
21 Jan 2019
Rs. 4,000/- 02 Jan 2019 to 20 104.94
21 Jan 2019
Rs. 4,000/- 10 Jan 2019 to 24 125.93
02 Feb 2019
Rs. 2,000/- 15 Jan 2019 to 19 49.85
02 Feb 2019
Rs. 9,500/ - Rem 22 Jan 2019 to 12 149.54
after adjusting 02 Feb 2019
payment of
Rs. 1,088.82
(Rs. 588.82 will
be used for GST
& membership
fees payment)
Deferred 202.01
Finance
Charges

16
 Transaction Period Number Amount
Amount of Days
Finance 587.68
Charges
GST 142.15
Total 931.84
Finance
charges
+ GST

Thus the total interest charged will be :

Rs. 931.84/- (inclusive of Applicable Taxes)
* GST will be levied at the applicable rate on
the interest amount.
The unpaid charges/levies/taxes shall not
be capitalized for charging/compounding of
interest.
(vi) Late Payment Charges

Late Payment Fee (Rs.)

12.5% of total Outstanding Amount
Min Rs.5/- Max Rs.1,300/-

W.e.f. Apr 1, 2024, applicable Late Payment

Fee for Dial For Cash loan is Rs.1,000 for all
running loan accounts.
Late Payment Fee (”LPF”) is applicable if no
payment or a payment less than the Minimum
Amount Due (”MAD”) is paid by the Card
Member on the due date.
(i) Illustration :
On the LPC assessment date, If Net payments
(including payment reversals if any) is lesser
than the Minimum due amount, then the
Late payment charges are levied on the
outstanding amount. {Outstanding amount =
Statement Total Amount due – Net Payments}

17
 All payments made before late fee assessment
will be considered during calculation of
outstanding amount.
E.g.
LPC Illustration - Net Payments < Min. Due
Date Event Amount (INR)
1st May, 2022 Statement Generated –
Total Amount Due 9800.00
Minimum Due 490.00
18th May, 2022 Payment Made - 1 200.00
19th May, 2022 Payment Made - 2 100.00
19th May, 2022 Payment Reversal 100.00
20th May, 2022 Payment Due Date –
LPC levied on only
1,175.00 +
23rd May, 2022 Outstanding balance
18% GST
of Rs. 9400

(ii) Sales reversals or Refunds received by the

cardholder will also change the outstanding
amount. All refunds received till Payment due
date (PDD) will get reduced from the Statement
TAD. Reversals / Refunds received post PDD
will not affect the outstanding amount.
E.g.
Net Payments < Min. Due | Refunds &
Reversals before Due Date
Date Event Amount (INR)
1st May, 2022 Statement Generated –
Total Amount Due 9,800.00
Minimum Due 490.00
18th May, 2022 Payment Made 100.00
19th May, 2022 Sales Refund - 1 200.00
20th May, 2022 Payment Due Date –
21st May, 2022 Sales Refund - 2 500.00
LPC levied on only
1,187.50 +
23rd May, 2022 Outstanding balance
18% GST
of Rs. 9,500

18
(iii) Disputes raised for previous cycle transactions
and are released in favor of customers in current
cycle will reduce the Outstanding amount
considered for Late fee assessment. Disputes
raised for current cycle transactions and ones,
which are not settled in customers, favor, will
not have an impact on the outstanding amount
(On which the late fee assessment is made).
(iv) EMI conversions & cancellations will also
impact the outstanding amount. EMI conversions
of previous cycle transactions will reduce the
outstanding amount, whereas EMI cancellation
of previous cycle transactions will increase
the outstanding amount on which Late fee
assessment is made.
Late Payment charges will be levied only when a
credit card account remains ‘past due’ for more
than three days. The number of ‘days past due’
and late payment charges shall, however, be
computed from the payment due date.
(vii) Overlimit Fee
Overlimit fee NIL (w.e.f. August 02, 2024)

(B) WITHDRAWAL LIMITS

(i) Credit Limit
Credit Limit and Cash Withdrawal Limits are
the maximum assigned limits communicated
at the time of delivery of the Card and are also
indicated on the monthly statements, available
for use across all your card accounts. Your
total outstanding including all transactions,
fee charges should not exceed this limit. Add
on Card Member share the same limit. In case
the Card Member has availed of any loan
within the total credit limit on the Card, the
outstanding loan amount will also be deducted
from the total credit limit.

19
(ii) Available Credit Limit
The available credit limit at any time is the
difference between assigned total credit limit
& utilized limit on the Card at that point of
time. The credit and cash limits will vary for
each Cardholder and will be disclosed in the
monthly statement sent to the Cardholder.
(iii) Cash withdrawal limit
(a) The Bank will at its sole discretion determine
your Credit and cash withdrawal limit and
communicate the same in the card carrier
and in the monthly statements. Credit limit
sanctioned on the card account may get
revised time to time basis a review as per
the Bank policies. Total Credit Limit and
available credit limit across all your card
accounts is reflected in the statement and
is available for use across all your card
accounts, including all your Add on cards.
The Bank will be constrained to not honour
any authorizations exceeding the card limit.
(b) Credit Limit and Card Account will be
terminated if your Card is cancelled.
(c) In the event you make payment over and
above the amount due as per the monthly
Statement, you shall not be entitled to
interest on the credit balance and the same
shall be adjusted against the amount due in
the subsequent monthly Statements.
(C) Terms and Conditions for usage of RBL
Bank RuPay Credit Card on UPI (Unified
Payment Interface)
These terms and conditions form the contract
between the cardmember and the RBL Bank
and shall be in addition to and not in derogation
of the terms and conditions listed in this

20
 MITC. Usage of RBL RuPay Credit Card on UPI
applications by the Cardmembers/customer(s)
shall be construed as deemed acceptance of
these Terms and Conditions, mentioned herein
below.
Definitions
(i) “Merchant/s” shall mean and include online,
mobile third-party applications based and
offline merchant who provides goods and
services in exchange for payment through UPI.
(ii) “NPCI” stands for National Payment
Corporation of India, a company incorporated
in India under Section 25 of the Companies
Act, 1956.
(iii) “UPI” refers to Unified Payments Interface
Service offered by NPCI in collaboration with
its member banks/entities.
(iv) “UPI PIN” means authentication credentials
set by the Cardmember/customer, which shall
be entered by the Cardmember/customer in
the UPI apps for authentication and completion
of the Transaction through the UPI app.

Terms of Services
1. The UPI functionality will be provided subject
to approval of RBL Bank RuPay Credit Card at
the request of the User and may be altered/
paused/discontinued by RBL Bank at any time,
without prior intimation to the Cardmember.
2. This UPI functionality is only available to RBL
Bank Credit Card on RuPay network.
3. In line with NPCI guidelines, during the
onboarding of RBL Bank Credit Card on the
UPI apps, the device binding and UPI PIN
setting shall include and be construed as

21
 Cardmember/customer consent for Credit
Card enablement for all types of transactions
on the UPI. For International transaction
enablement, the existing process as per extant
regulatory guidelines shall apply.
4. To avail the UPI functionality, the Cardmember
has to use the registered mobile number
linked with their RBL Bank RuPay Credit Card
for linking with UPI application.
5. Cardmember will have to set a 6-digit UPI PIN to
activate UPI facility on RBL Bank RuPay Credit
Card and authenticate payment transactions
via UPI applications. The 4-digit Credit Card
PIN is different and will not be considered for
authenticating UPI transactions.
6. Cardmember shall be responsible for the
confidentiality of their UPI account’s password
and the UPI PIN and shall be solely responsible
for all activities that occur using their UPI
account’s password, UPI PIN and mobile phone
on which the UPI application(s) are installed.
7. Cardmember can avail this UPI functionality
only to make Peer-to-Merchant (P2M)
transactions allowed on RuPay network.
8. Transactions on Peer-to-Peer (P2P), Card-to-
Card (C2C), Peer-to-Peer-Merchant (P2PM),
digital account opening. lending platform, cash
withdrawal at merchant, cash withdrawal at
ATM. ERUPI, IPO, Foreign Inward Remittances,
mutual funds and any other categories as
restricted by the RBL Bank or RBI are not
allowed.
9. All the UPI transactions on RBL Bank RuPay
Credit Card will be subject to both credit card
limits provided to customer by RBL Bank and
the existing UPI transaction limits as set by
NPCI (whichever is lower).

22
10. Any fee, finance charges, surcharges or mark-
ups applicable on Credit Card transactions will
be applicable as is RuPay Credit Card on UPI
transactions.
11. Cash withdrawal facility is not allowed
from RBL Bank RuPay Credit Card on UPI
transactions.
12. Merchant EMI transactions are not allowed
from RBL Bank RuPay Credit Cards on UPI
transactions.
13. Any transaction done against RBL Bank RuPay
Credit Card on UPI will be deducted from your
existing credit card limit.
14. Charge back or refund can be raised by
connecting with RBL Bank or the third party
UPI Application on which the transaction was
completed.
15. The RBL Bank RuPay Credit Card on UPI cannot
be set as a default option to receive funds.
16. In case of renewal or replacement of RBL Bank
RuPay Credit Card. user has to re-register on
third party UPI application with updated Credit
Card details.
17. In case of device change, user has to re-register
for credit card on third party UPI application
with same SIM. Application installed in
previous device will be de-registered.
18. Cardmember will earn reward points as defined
in respective product terms & conditions.
However, offline UPI transactions under INR
2000 done at small merchants on RBL Bank
RuPay Credit Card will not be eligible for
rewards points, voucher benefits, milestone
benefits or any other product benefits, unless
stated otherwise. For clarity, small merchants
in this case means merchants with turnover of
not more than INR 20 lakh during the previous
financial year.

23
19. Cardmember can view further details about
the UPI facility on RBL Bank website.
20. The availability of UPI transactions also depends
on the availability or downtime of UPI services
at, or systems of, the NPCI, the remitting bank/
entity and or the beneficiary Bank.
21. Cardmember agree and undertake that they
shall keep RBL Bank RuPay Credit Card
harmless against any consequence and risk
that may arise due to any UPI transactions
undertaken by them through the third party UPI
applications and shall be solely responsible
for any liability incurred in execution of any
instruction issued and/or transactions initiated
through the third party UPI applications.
(D) BILLING

(i) Billing Statements

RBL Bank will send at Card Member’s
registered email address or mailing address,
monthly statement with details of payments
credited and the transactions debited to
the Card Member’s account since the last
statement date.
In case of any change in the Card Member’s
communication address, Card Member is
advised to contact RBL Bank immediately to
ensure all Credit Card Statements are regularly
received on time.

(ii) Minimum Amount Payable

Minimum Amount Due or MAD is the minimum
amount your are required to pay to keep your
Card Account in good credit standing. MAD
is calculated as a sum of Total GST + Current

24
month EMI Debits + 100% of Fee/Charges +
[Max of {5% of (Retail Spends, Cash Advance,
Interest) or INR 200}] + previously unpaid
MAD (if any) + Overlimit Utilization Amount (if
any). For all cards except Platinum Advantage
SuperCard, where its 20%. In the event the
Card Member deposits part of the Total
Payment Due or the MAD (not less than the
MAD under any circumstance), the balance
outstanding amount payable shall be carried
forward to subsequent Statements. This will
attract Finance Charges until the date of full
and final payment. In the event payment for the
least MAD is not received, the account will be
reported as delinquent to Bureau.
Please note: that paying only the Minimum
Amount Due every month will result in the
repayment stretching over a long period
of consequent interest payment on Card
Member’s outstanding balance.
Illustration : If a Card Member spends
Rs. 5,000/- and pays exactly the Minimum
Amount Due every month, then it may result
in the repayment stretching over 6 years
with consequent interest payment on the
outstanding amount. Therefore, whenever
cash flow allows, the Card Member should pay
back substantially more than just Minimum
Amount Due.
RBL Bank may, at its sole discretion, at anytime,
without prior notice, withdraw the option to pay
only the MAD as described in the foregoing
clauses, in the relation to any Card Member.
Unless otherwise agreed to by RBL Bank, any
payments received (including recovery in NPA

25
 accounts not eligible for upgrade cases) from
the Card Member against amounts specified in
the following order :
(i) Taxes
(ii) EMI
(iii) Fees and Charges
(iv) Interest Charges
(v) 
Payment towards retail purchases and
cash withdrawals;
If a Cardmember chooses to pay the Minimum
Amount Due, the payment amount will settle
the components of MAD in the order mentioned
above, resulting in settling the Interest charges
before settling the principal (retail & cash
withdrawal purchases) amount.
Notwithstanding anything contained herein
above: (i) RBL Bank may, at its discretion,
appropriate such payments towards the
dues, if any, payable by the Card Member in
respect of other facilities availed of by the
Card Member from RBL Bank; (ii) the order
of appropriation may be modified by RBL
Bank at it’s discretion. Excess amounts if any,
remaining after such appropriation may be
appropriated against the amounts, which are
to be specified immediately next statements
to be generated by RBL Bank.

(iii) Method of payment

Payments towards the Card account may be
made in any of the following ways :

26
(A) Through onetime payment :

Convenient ways to make payment

Online Card Payment NEFT Payment

Add your RBL Bank Credit Card as a
payee to initiate NEFT transfer.
Payee Name: Name on the Card
OR Payee Account Number: Credit Card number
Bank Name: RBL Bank
quick access: IFSC Code: RATNØCRCARD
Branch Location: NOC Goregaon, Mumbai

Using Cheque
• Drop your cheque in your nearest
RBL Bank Branch in favour of RBL
Bank Card <16 Digit Card No.>
Using RBL MyCard Mobile App • Alternatively, courier your cheques to:
Initiate payment through RBL RBL Bank Limited, Unit: 306 – 311,
MyCard Mobile App. 3rd Floor, JMD Megapolis, Sohna Road,
To Download SMS MyCard to 5607011. Sector - 48, Gurgaon - 122 018, Haryana.

Visit rblbank.com for more details on making your Card payments.

(B) Through periodic payments :

Card Member may opt for Standing Instruction
(SI)/National Automated Clearing House
(NACH) on their Credit Card. SI/NACH can
be for Total Amount Due (TAD) or Minimum
Amount Due (MAD). It may be noted that the
amount applicable for the SI/NACH execution
is post accounting for the credits (customer-
initiated payments, merchant refunds, reward
redemption credit / cash back, charge reversal
etc. if any) and debits (payment reversals)
received into the account after the last
statement/bill up to a working day prior to the
Payment Due State. SI/NACH execution works
on the logic that either minimum of MAD or the
difference between TAD and credits will get
executed.

27
Customer initiated payments plays a key role in
deciding the amount of SI execution.
• In the event of total amount due and the net
of credits debits (containing payments) be
equal or less to the total amount due, SI/
NACH will be executed for the net difference
of MAD and the payment received if the
difference is greater than Rs. Zero.
In case of payments by NACH/SI if the
payment due date is a holiday, the NACH/SI
will be presented on the previous working day.
Payments through cheque should be made
at least 3 days in advance to ensure fund
realization by payment due date.
If the payment instruction (NACH/SI) is for
MAD then –
Payment Customer SI/NACH
Instruction Scenarios TAD MAD initiated execution
Type payment
MAD A 2,000 200 0 (no 200
payment)
MAD B 2,000 200 100 100
(Payment
< MAD)
MAD C 2,000 200 200 0
(Payment
= MAD)
MAD D 2,000 200 400 0
MAD E 2,000 200 1,600 0
MAD F 2,000 200 1,900 0
MAD G 2,000 200 >=2,000 0

If the payment instruction (NACH/SI) is for TAD

then-
Payment Customer SI/ECS
Instruction Scenarios TAD MAD initiated execution
Type payment amount
TAD A 2,000 200 0 (no 200
payment)

28
 Payment Customer SI/ECS
Instruction Scenarios TAD MAD initiated execution
Type payment amount
TAD B 2,000 200 500 1,500
(Payment
< MAD)
TAD C 2,000 200 1,500 500
(Payment
= MAD)
TAD D 2,000 200 >=2,000 0

Please note : If the Card Member has a Non-

Resident Indian (NRI) status, then he/she should
ensure that all payment(s) towards his/her
Credit Card account are necessarily from his/
her Non-resident banking account. Payment
through any other mode will be considered
as violation of RBI guidelines and RBL Bank
reserves the sole right to block or close the
card forthwith and, without notice. Please refer
to Card Member T&C for more details.
(iv) Billing disputes resolution
In an event the Card Member disagree with the
charges indicated in the statement, it should
be communicated to RBL Bank within 30 days
of the issuance of statement in writing falling
which it may be construed that all charges
indicated in the statement are in order. Card
Member may email or send RBL Bank the signed
dispute form available on our website at
(https://rblbank.com/download-forms/
credit-cards).
If the aforesaid discrepancies are prima
facie found to be legitimate by the Bank, the
Bank may reverse the charge on a temporary
basis until the completion of subsequent
investigations by the Bank to its full and
final satisfaction. If the said investigations
conducted by the Bank indicate that the liability
of such (discrepancies) charges is accruing to

29
 the said Cardmember(s), then the charge will
be reinstated in the subsequent Statement
and fees/charges shall be claimed by the Bank
in accordance to the charges indicated herein
above. Notwithstanding the provisions 16
herein, the Bank shall not exceed duration of
60 days in informing the said Cardmember(s)
of the result of the investigations conducted
by the Bank.
` For the transactions disputed as “fraud”, there
will be no charges levied and the Bank will
suspend reporting to credit bureaus till the
dispute is resolved.

Grievance redressal process

The Card Member can contact the Bank through
any of the following communication channels for
any enquiries and/or redressal of concerns.

Level-I :
You can call us at our Customer Care
number at 022-6232 7777 or email to us at
[email protected]. For Bajaj Finserv
RBL Bank SuperCards Call at 022-7119 0900
or email us at [email protected]
Or You can write to us with your Card number
details at: Card Services, RBL Bank Limited,
Unit 306-311, 3rd Floor, JMD Megapolis, Sohna
Road, Sector - 48, Gurgaon, Haryana - 122018.
We will respond to you within 10 days of
receiving your letter or email depending on
the nature of your query and the time required
for resolution and communication. Please
provide us with the following details while
writing to us to help us address your concerns.
1. Your Full Name
2. 
Your Contact Details (address, telephone
number and e-mail)
30
Please quote the reference number provided
to you in your earlier interaction along with
your account number / credit card number to
help us understand and address your concern.
Level-II :
In case you are not satisfied with the resolution
provided, you may email to headcardservice@
rblbank.com. Do quote your Card number
and the reference number provided at
level 1. Response will be provided within
10 days.
You may write to Head Credit Card Services at -
Head - Cards Services, RBL Bank Limited,
Cards Operating Centre - COC, JMD Megapolis,
Unit No 306-311, 3rd Floor, Sohna Road, Sector
48, Gurgaon, Haryana - 122018
Level-III :
In case you are still not satisfied with the
resolution provided or if you have not received
any response within 10 days, you may contact
Mr. Vikas Nigam, Principal Nodal Officer, at the
following :
To,
Principal Nodal Officer, RBL Bank Mr. Vikas
Nigam - Call at 022-71432700-Mailing Address:
RBL Bank JMD Megapolis, Unit No. 306-11, 3rd
Floor, Sohna Road, Sector 48, Gurgaon, Haryana
-122018 [email protected]
Our Principal Nodal Officer will endeavor to
resolve the issue to your satisfaction within
10 days. In case, the complaint needs more
time to be examined, the complaint shall be
acknowledged by explaining the need for more
time to respond.

31
 Level-IV :
If the reply from Principal Nodal Officer fails
to address your grievance OR if you have
not received any response from the Principal
Nodal Officer in 10 days, you may write to the
Reserve Bank Integrated Ombudsman under
the provisions of Reserve Bank Integrated
Ombudsman Scheme, 2021 (RBIOS,2021).
Please visit rblbank.com/banking-ombudsman
for more details of the Reserve Bank Integrated
Ombudsman.
The Customer Compensation Policy of
RBL Bank Credit Cards can be referred at
rblbank.com/pdf-pages/bank-policies
(E) DEFAULT AND CIRCUMSTANCES
(i) Procedure including notice period for reporting
a card holder as defaulter
In the event of default, the Card Member will be
sent reminders from time to time for settlement
of any outstanding amount on the Credit Card
account using any of the following modes: by
post, telephone, e-mail, SMS messaging and/
or engaging third parties to remind, follow up
and collect dues. Any third party so appointed,
shall adhere fully to the Code of Conduct on
debt collection as applicable from time to time.
Occurrence of one or more of the following
event shall constitute an event of default and
RBL Bank at its sole discretion may withdraw
the Credit Card facility. The events of default
are as under:
a. The Card Member consistently fails to pay any
amount due to the Bank within the stipulated
period of 180 days;

32
b. The Card Member fails to perform the obligations
as per Card Member agreement;
c. A n y c h e q u e s a n d / o r N AC H / s t a n d i n g
instructions delivered to the Bank are not
encashed / acted upon for any reason
whatsoever on presentation / being made.
d. Any representation made by the Card Member
proves to be incorrect, false, or incomplete,
including but not limited to income and/or
identification papers / documents forwarded
to the Bank being proved incorrect, incomplete
and / or containing false fraudulent information.
(ii) Procedure for withdrawal of default report and
the period within which the default report would
be withdrawn after settlement of dues :
a. The defaulter in question has liquidated his
entire outstanding dues with the Bank or settled
his dues with the Bank.
b. A court verdict has been received against the
Bank, in a legal suit filed by or against the Bank,
instructing the Bank to de-list the Card Member
from the default report. Decisions are taken on
a case to case based upon individual reviews.
(iii) Recovery procedure in case of default :
In case of default, the Bank can recover the
amount by referring the dispute to a sole
arbitrator, appointed by a designated officer of
the Bank under the provisions of the Arbitration
and Conciliation Act, 1996 as amended time to
time. The seat of arbitration shall be Delhi, India.
The arbitration proceedings shall be in English
Language. No annual fees and/or other charges
shall be refunded on a pro-rata basis.

33
(iv) Recovery of dues in case of death / permanent
in-capacitance of Card Member :
Upon death or permanent incapacitation of the
Card Member, the Bank will try to recover the
amount due and amicably settle the Account
dues with the Card Member’s legal heir.

(v) Available insurance cover for card holder and

date of activation policy :
The Credit Card has an insurance policy
available to the Cardmember/customer which
is mentioned in terms and conditions of the
Cardmember Agreement. The policy covers any
losses occurring within 1 day prior to reporting
loss to the Bank and 7 days post reporting loss
to the Bank. The claim is to be reported to the
Bank as soon as possible.
(F) TERMINATION/REVOCATION SURRENDER
OF CARDMEMBERSHIP

(i) Procedure for surrender of card by Card Member

(a) The Card Member may choose to terminate
the Card Account at any time by returning to the
Bank all the Credit Card(s) cut diagonally in half
across the magnetic strip, either along with a
written request or followed by calling the Bank’s
24 Hours Customer Service Helpline requesting
termination of all facilities and benefits thereto
associated with the Credit Card(s). The Primary
Card Member can cancel the use of Additional
Card(s) by notifying the Bank in writing but,
notwithstanding the same, the Primary Card
Member will remain liable for all charges fees
incurred by use of the Additional Credit Card(s).
No annual fees and/or other charges shall be
refunded on a pro-rata basis.

34
 The card member should complete payments
to cover the balances on their respective Credit
Card, EMI & Short-Term Personal Loan accounts
associated with the Card.
Bank will not close the card in case any Dial For
Cash loan account is active wherein outstanding
balance is more than zero .Cardmember need to
pay up the total outstanding on Dial For Cash
account (including foreclosure charges) and
raise a pre closure request. Once the Dial For
Cash account is closed, cardmember can clear
all outstanding dues on his/her credit card and
request for closure of the card.

(ii) Termination/Revocation by RBL Bank

a. The Bank may terminate the Credit Card facility
immediately at any time as its discretion or
at any time restrict the use without assigning
reason or cause and without any notice there
to. Where the Bank terminates the Credit
Card facility, all amounts outstanding on the
Card Account (including Charges or Cash
Advances not yet debited) will become due and
payable immediately. The Bank may inform all
establishments (where the Credit Card is valid/
accepted) of the cancelled Credit Cards. If the
Credit Card is cancelled, the Card Member must
cut it diagonally in half and return both halves to
the Bank immediately. No annual fees or other
charges shall be refunded on the pro-rata basis.
b. In the event that the Card Member changes
his/her employment, profession or address,
or is transferred from his/her present place of
posting, or changes his/her salary account/
main bank account etc. (as the case may be),
the Bank at its sole discretion shall have the
right to discontinue the Credit Card facility.

35
 The Card Member specifically acknowledges
that once the Credit Card Account is cancelled/
closed, the privileges (including all benefits
and services) of the Credit Card shall stand
withdrawn, and reinstatement such privileges
is not automatic and will take place solely at
the discretion of the Bank. On cancellation of
the Credit Card (for any reason whatsoever), the
Cardmember :
• Must not use the Credit Card, cut the Card
diagonally into half, and return the same to
the Bank
• Is responsible for any use of the Card including
payment of Charges until the Card is returned
to the Bank cut diagonally into half
• Must continue to make payments to the Bank
in accordance with the conditions of use of
the Credit Card.
c. If Card Member(s)’ Credit Card is never used or
not used for over 90 days, the benefits there to
may be withdrawn by the Bank.
d. Closure of Card due to long term inactivity. As
per RBI guidelines, non usage of Credit Cards for
a period of 1 year will lead to permanent closure
of Credit Card. In case of inactivity of over 1 Year,
bank will send a notice of 30 days to respond/
reply prior to permanent closure of Card at the
end of 30 days notice period.
(G) LOSS/THEFT/MISUSE OF CARD

(i) Procedure to be followed in case of loss/-theft/

misuse of card - mode of intimation to Card
Issuer
The Card Member must notify RBL Bank
immediately by calling Customer Service at the
24 Hours Toll Free Number in the event the Credit

36
 Card is lost, stolen, not received, swallowed
at an ATM of RBL Bank or any other Bank, or
is being misused without his/her respective
permission. In addition, in case of loss theft
misuse, the Card Member must file the Police
Complaint/First Information Report (FIR), a copy
of which be forwarded to the Bank. To contact
us: https://www.rblbank.com/contact-us/

(ii) Liability of Card Member in case of above

a. The Card Member’s liability arising out of any
unauthorized use of the Credit Card prior to
notice/communication to the Bank shall be
towards all charges incurred till the notice/
communication to the Bank and shall be “Nil”
only after receipt of notice by the Bank.
b. The Card Member will fully co-operate with
the Bank, the representatives of the Bank
and/or legal authorities in the event of any
investigation into any disputed transaction.
c. In the event the Card Member subsequently
recovers the Credit Card (after reporting theft),
the recovered Credit Card must not be used and
must be cut in half and returned immediately to
the Bank.
(H) DISCLOSURE
RBL Bank shall part with all available information
about the Card Member repayment history,
etc. to Credit Information Bureaus or to such
other agencies as approved by law. RBL Bank
reserve the right to retain the application forms
and documents provided therewith, including
photographs, and will not return the same.
a. The Cardmember hereby expressly authorises
the Bank, for the purposes of credit verification
or reference checks or protection of its interests

37
 to disclose all/any information or documents
relating to the Cardmember including this
Agreement and/or any other agreements, or
the disclose upon default committed by the
Cardmember, with Reserve Bank of India,
Income Tax Authorities, tribunals, courts, judicial
bodies other banks, credit bureau, financial
institutions or any other third party in conformity
with the disclosure norms as applicable from
time to time.
b. The Cardmember hereby agrees that, only in
case of an explicit consent provided by the
Cardmember, the information furnished by
the Cardmember in the credit card application
form or otherwise may further be used by Bank
for marketing purposes to sell Card-related
offers, including but not limited to, Balance
Transfer, EMI offers, cash-related offers and
insurance products, from time to time. Further,
the Bank may use this information to market
other products of Bank from time to time,
in conformity with the disclosure norms as
applicable. For ensuring that the Cardmember(s)
are not inconvenienced, the Bank maintains a
“Do Not Call” register and if Cardmember(s) will
not like to be called for any marketing offers,
they may inform the 24 Hours Bank by Phone or
send an E-mail to [email protected]
for listing their said contact numbers in such
register. Register at the Bank website for the
exclusion of their respective contact details.
c. In the event that the Bank receives adverse
reports (relating to a Cardmember(s)’ credit
worthiness or something to such effect), the
Bank may cancel the Credit Card, where upon
the entire outstanding balance as well as any
further charges/fees incurred by use of the

38
 Credit Card, though not yet billed in a Statement,
shall immediately become due and payable by
the said Cardmember(s).
d. The Cardmember authorises the Bank to share
information relating to the Card member with
third parties to enable the Bank to administer,
service and manage the benefits or programs
to which the Cardmember is enrolled.
e. Notwithstanding anything to the contrary, the
Cardmember authorizes the Bank to disclose
all/any information or documents about the
Card member including this Agreement and / or
any other agreement, transactions or dealings
between the Cardmember and the Bank for any
purpose to :
a.  It’s head office or to any other branches,
subsidiaries or associated or affiliated
companies of the Bank;
b. Professional advisers of the Bank;
c.  Any potential or actual purchaser / assignee
of the Bank or of any of its businesses,
rights, assets or obligations; or
d. To any other person where disclosure is
required by law.
f. The Credit Information Bureau India Ltd. (CIBIL)
is an initiative of the Government of India and
the Reserve Bank of India (RBI) to improve
the functionality and stability of the Indian
financial system. This is in line with the RBI’s
efforts to provide an effective mechanism for
the exchange of information between banks
and financial institutions, thereby enabling
customers to avail themselves of better credit
terms from various institutions.
g. All banks and financial institutions participating
in this initiative are required to share

39
 customer data with CIBIL and other credit
information bureaus. In view of the above,
the Bank shall report the data pertaining to
Cardmember(s) / Add on Card member(s)
Account to CIBI and other credit information
bureaus.
h. The Cardmember(s) acknowledge that, as
per the business practices and applicable
provisions, the Bank is authorised to share
Card member(s)’ information with any existing
or future credit bureaus as determined by the
Bank from time to time. The said information
may be shared with the CIBIL or any other
credit information bureau approved / notified
by the competent authorities to improve the
functionality and stability of the Indian financial
system, and such other entities.
i. In the event that a reported Card member
subsequently settles or clears all dues with
the Bank to the Bank’s satisfaction, the Bank
shall make reasonable efforts in ensuring that
the updated details of the said Card member
are provided to CIBIL or such other credit
information bureau to reflect the change.
j. I authorize and give consent to RBL Bank
to share and disclose any/all information
as received KYC from UIDAI / information
furnished by me in application form(s) with
BFL/credit bureaus / statutory bodies /
subsidiaries / affiliates / Credit Bureaus/ Rating
Agencies, Services Providers, banks /financial
institution, governmental/regulatory authorities
or third parties for KYC information verification,
credit risk analysis, or for other related
purposes that RBL Bank may deem fit. In case

40
the Card Member commits a default in payment
or repayment of the principal amount of any
financial assistance/facilities / financial / credit
facility or interest/charges due thereon, RBL
Bank and/or the RBI will have an unqualified
right to disclose or publish the details of the
default and the name of the Card Member / or
its directors / partners/add-on card holders, as
applicable, as defaulters in such manner and
through such medium as RBL Bank or RBI in
their absolute discretion may think fit. RBL Bank
shall disclose information relating to credit
history/repayment record and/or days past due
status of the Card Member in terms of the Credit
Information Companies (Regulation) Act, 2005
to a credit information bureau. Acceptance
of an application for a Credit Card is based
on no adverse reports of the Card Member’s
credit worthiness. RBL Bank may report to other
banks or financial entities any delinquencies
in the Card Account or withdrawal of the Card
Member’s credit facility through the Card or
otherwise. Based on the receipt of adverse
reports (relating to the credit worthiness of the
Card Member or his / her family members), RBL
Bank may, after 15 days prior notice in writing,
cancel the Credit Card, whereupon the entire
outstanding balance in the Card Account as
well as any further charges incurred by use
of the Card, though not yet billed to the Card
Account, shall be immediately payable by the
Card Member. RBL Bank shall not be obliged
to disclose to the Card Member the name of
the bank or financial entity, from where it was
received or to which it disclosed information.

41
k. The Bank will report a credit card account as
‘past due’ to credit information companies
(CICs) only when a credit card account remains
‘past due’ for more than three days. The number
of ‘days past due’ is to be computed from the
payment due date mentioned in the credit card
statement.
Before reporting a credit cardholder as
delinquent to a Credit Information Company
(CIC), the Bank will issue a seven-day notice
period to such cardholder about the intention
to report him/her as a defaulter to the CIC.In the
event the customer settles his/her dues after
having been reported as a defaulter, the Bank
will update the status within a month from the
date of the settling of dues.
(I) CARD SECURITY
As per the mandate from Reserve Bank of India
(RBI), all newly issued, re-issued and renewed
Credit Cards are dispatched in inactive state
for all transactions except domestic Point of
Sale (POS) and ATM transactions as a security
measure. If Cardmember wishes to activate/
de-activate his/her Credit Card for usage in
any category such as domestic, international,
online, POS, contactless and cash
withdrawals. Cardmember is advised to visit
w w w. r b l b a n k . c o m t o m a k e n e c e s s a r y
changes.
Cardmember to note that Cards which have not
been used for online/international/contactless
transactions for 18 months or more shall be
auto-disabled for that specific category. If
Cardmember wishes to activate his/her Credit
Card for usage in any category that is switched
off due to this inactivity, Cardmember is advised

42
 to visit www.rblbank.com to make necessary
changes.
(J) CLASSIFICATION AS SPECIAL MENTION
Account (SMA) and Non-Performing Asset
(NPA) & Upgradation
If due date of a loan/credit card account is
Jan 22, 2019, and full dues are not received
before the lending institution runs the day-
end process for this date, the date of overdue
shall be Jan 22, 2019 and the account will be
classified as SMA-0
If the full overdue amount (including charges, if
any) is cleared the next day (23rd Jan 2019) or
any other future date then DPD in account will
turn zero by end of the day, account will then
be classified as regularised.
If account continues to be overdue, then this
account shall get tagged as SMA-1 upon
running day-end process on March 23, 2019
i.e. upon completion of 60 days of being
continuously overdue.
If the account continues to remain overdue
further, it shall get classified as NPA upon
running day-end process on April 22, 2019.
The Asset Classification (i.e. NPA category)
will be classified at borrower level (i.e. all
relationships with the bank).
In case of NPAs, the entire overdue in all
relationships of the bank are to be fully paid
and if the overdue amount is zero at borrower
level on any given date, then entire relationship
will be considered for upgradation.

43
44
Disclaimer
*RBL Bank may at its sole discretion, utilize
the services of external service provider/s
or agent/s and on such terms as required or
necessary, in relation to its products.

45
 RBL-CC-MITC-18-10-2024

www.rblbank.com

------------------------------------------------
RBL Bank Limited
Card Operating Centre: Unit 306-311, 3rd Floor, JMD Megapolis,
Sohna Road, Sector-48, Gurgaon-122 018, Haryana.
CIN: L65191 PN1943PLC007308