TEST 9

TRANSCRIPT
PART 1
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PART 2
Speaker 1 0:00
Section two, you will hear a woman called Murray talking at a conference to a group of people who work in the
hospitality industry in Scotland. First, you have some time to look at questions 11 to 14 on page three.

Speaker 1 0:38
Now listen carefully and answer questions 11 to 14

Speaker 2 0:47
Hi, my name's Marie Cooper, and I'm here to tell you about the scholarships offered by the hospitality industry
in Scotland. The scholarship scheme supports people currently working in hotels, resorts and tourist attractions.
Each year 100 People are selected to go and work in some of the leading hospitality organizations in the world.
This time last year, I was wondering whether to apply for a scholarship and not sure if I had enough experience
to be successful. I needn't have worried. The scholarship is open to people of all ages working full time in the
industry. The only stipulation is that you need to have worked for three years in hospitality, not necessarily for
the same organization. Of course, they're looking for ambitious people who want to get on but you haven't had
the chance to work in management or studied at college. So there are no minimum qualifications required. And
you're just as likely to be offered a scholarship if you work for a large fancy hotel in Edinburgh, or a small
family hotel in the highlands. As we all know, Scotland is famous for its fishing golf, coastline and unspoiled
countryside, which is why it's always been a popular destination for tourists from all over the world. Something
like 10% of people in Scotland depend on the Scottish hospitality industry for their income. So it's vital that it
continues to attract large numbers of visitors each year. The scholarships are a way of maintaining Scotland's
reputation as a quality destination so that visitors to Scotland continue to have a very positive experience.

Speaker 1 2:37
Before you hear the rest of the talk, you have some time to look at questions 15 to 20 on page four.

Speaker 1 3:29
Now listen, and answer questions 15 to 20.

Speaker 2 3:37
I currently work at the Rock Hotel in Perth as a trainee manager. But I joined as a receptionist five years ago. At
the time, I was looking for work that fitted in with a young family. And I was lucky to get the perfect job for me
where I could take time off during the school holidays. I realized soon after I started that I loved working with
people and enjoyed working in a hotel environment. Last year, I was lucky enough to be a scholarship winner.
The application process was actually quite simple. I was worried I'd have to give a presentation in front of loads
of people. But you just have to produce a report on your current place of employment, saying how you think
you could make a difference there. My manager at the Rock Hotel was very supportive and gave me time off to
do the writing and the research. Then, all the winners were invited to an award ceremony. They were mostly
working in different sorts of hotels, although a few were working at tourist attractions, and one was involved in
the Edinburgh Festival. I'd expected I'd be one of the youngest, but at least half the people were younger than
me. All the people I met couldn't believe their luck that they'd been successful as it's not unusual to fail the first
time. I was sent to the floor. At the beach hotel. Here, the emphasis is on customer service, making sure that
staff are trained to give customers a really personal service, checking that guests are enjoying their stay. So
they're encouraged to chat with them, even if their job is just clearing tables. Quite a different atmosphere to
some hotels I know where the emphasis is on efficiency, which can make the guests feel in the way. One of the
things we were encouraged to do while we were on our placements was to find out what people thought about
visiting Scotland. That was quite interesting. Although everyone I spoke to knew a bit about Scotland, the
majority had never considered a holiday there. And of the people who were thinking of visiting Scotland, they
were really only interested in visiting Edinburgh and St. Andrews. Anyway, on my return to the Rock Hotel, my
manager asked me to introduce some improvements. And the first thing I did was to redraft our customer survey
form to get guests detailed opinions. This used to be given to customers at the end of their stay when they're in a
rush to leave. So I decided it would be better to email them to customers at home, so they have more time to
complete them. It's another way of staying in contact with them too.

Speaker 1 6:22
That is the end of section two. You now have half a minute to check your answers.

Speaker 1 6:59
Now turn to section three, on page five

PART 3
Speaker 1 0:00
Section three, you will hear two industrial design students called John and Debbie discussing research for a
presentation on a new building. First, you have some time to look at questions 21 to 26 on page five.

Speaker 1 0:49
Now listen carefully and answer questions 21 to 26. Hi, John.

Unknown Speaker 0:58

Speaker 2 1:01
Yes, well, we have to give a presentation to our seminar group about education house, the new government
building that uses cooling heating and water in an environmentally friendly way.

Speaker 3 1:12
Let's start with a diagram of the building so the other students can see what it looks like.

Speaker 2 1:17
Well, here's a very simplified diagram with symbols to represent key areas of the design,

Speaker 3 1:23
Shall we look at it and see if we can explain the different processes?

Speaker 2 1:27
Yes. Firstly, on the left hand side of the roof, there's a cooling tower. Yes, this is

Speaker 3 1:32
Where hot stale air from inside the building rises naturally up a chimney are their exhaust fans mounted on the
roof that push the air out.

Speaker 2 1:40
Okay, moving along the top of the roof to the right hand side, we have the weather station. This monitors how
cold the outside areas. Once this is assessed, then the information is fed to computers and these activate the
necessary heating or cooling processes.
Speaker 3 1:57
Okay, let's talk now about the cooling processes.

Speaker 2 2:01
On the right hand side of the building below the timber shutters is the part they call the shower tower.

Speaker 3 2:07
This is where water falls through a three storey tube sucking in air from outside as it falls. The unusual thing
about it is this fresh air actually helps to cool the building.

Speaker 2 2:17
Yes, it's amazing, really. Okay below ground level in the basement on the right hand side is a tech, which forms
another part of the cooling process. The tank is full of small metal balls, water passes through this tank each
time it does this, the balls absorb the heat from the water making it cooler without using any energy. What
should we talk about next? Well, you see the balcony below the light shell what happens to the rainwater is fed
down from the roof. And this is where it's used to water the plants that cover the outside wall.

Speaker 3 2:51
What about the square above the light shelf? It represents a window doesn't it? Yes,

Speaker 2 2:55
That’s important to point out. Because the upper floor windows get more daylight than the lower floor ones.
The windows at the top of the building are smaller than those at the bottom. This means energy is saved higher
up in the building because not as much heat is wasted through large windows.

Speaker 1 3:13
Before you hear the rest of the discussion, you have some time to look at questions 27 to 30 on page six.

Speaker 1 3:52
Now listen, and answer questions 27 to 30.

Speaker 3 4:00
Let's continue the presentation by giving our opinions on some of the features of the building. Let's talk about
what we thought was surprising about the building.

Speaker 2 4:07
Yes, it's not out of the ordinary in terms of size. I mean, it's well under the height of the surrounding buildings.
Also in the past, I think people would have been surprised by the vegetation on the facades, but that's become
quite common now.

Speaker 3 4:22
That's right. But we both agreed that the access to the building through a shopping arcade is quite unusual.

Speaker 2 4:27
Yes, the way in is behind a small cafe, which is not what you'd expect. Now, should we mention the findings on
staff productivity in the building? According to one article, the access to greenery and vegetation is increasing
productivity by relieving stress. Yes, I remember that article. Researchers have been monitoring this for a
couple of years now. So the results are clear. But to be honest, I think it's pretty obvious that you feel calmer
seeing greenery around you.

Speaker 3 4:53
Yes, we've been reading that in newspapers for agents, haven't we? So I wouldn't bother to mention it.
Speaker 2 4:58
Okay, so we haven't mentioned the edge space yet, you know, the place that's been marked for social interaction
between workers where you can have a coffee and a chat. What are your thoughts about it? Well,

Speaker 3 5:09
I'm just amazed the management allowed it. I'm sure all the staff love to get away from their desks. I would. I'm
just not sure how much work I'd get done if I had an edge space to go to.

Speaker 2 5:20
I agree. Okay, let's think about the water system. Now. They want to supply 100% of their own non drinking
water needs by recycling water. And it looks like they are on target to complete this stage of the project by early
next year. But you know, I don't think the staff are going to respond well to this.

Speaker 3 5:38
I agree. People just don't like using too much recycled water, even though it's been proven to pose no health
risks whatsoever.

Unknown Speaker 5:46

Speaker 1 5:52
That is the end of section three. You will now have half a minute to check your answers.

Speaker 1 6:28
Now turn to section four on page seven

PART 4
Speaker 1 0:00
In section four, you will hear a talk at a university open day to students interested in following a course in
textiles and Business Studies. First, you have some time to look at questions 31 to 40 on pages seven and eight.

Speaker 1 1:09
Now listen carefully and answer questions 31 to 40.

Speaker 2 1:17
Thank you first of all for coming along to the universities Open Day, and in particular for coming to this talk to
find out about our course in textiles with business studies. The cooperation between the Faculty of Arts and
Architecture and the business faculty enables us to offer this undergraduate and integrated Master's course. In
the five years this course has been running, we've learned a lot and it's become very popular. Now thanks to the
Faculty of Engineering, we're also able to offer a really exciting opportunity to those who would like to further
diversify, and would like to carry their learning through into new disciplines. Now, the aims of this course are
firstly to create innovative and highly motivated textile practitioners within the disciplines of knitted textiles.
An increasingly popular area as you will have seen on the catwalks, printed and of course woven textiles.
Secondly, we also ensure that our students gain an in depth knowledge and understanding of related business
operations, we make sure that our students have sufficient hands on experience by arranging interesting and
relevant work placements. The focus of the integrated component of the work placement is the global market.
Our aim is to locate studio work in this increasingly important context. Moving on to what we do in each year,
in the first year, students explore the three subject areas of textiles in rotation. The emphasis for the first year is
experimentation, and we ask for evidence of visual research which must be supported by documentation and
proposals for its application. In year two, design and technical skills are related to the real world. Unlike many
other university textile courses these days, we give our students the opportunity to choose an extra module on
the traditional processes of design, which gives her historical perspective on their work. This can be done before
introducing students to computer aided design. Students at this point year to decide if they intend to complete
the course at year three with a BA owns or progress to year four and conclude with a master's in design.
Students can also have tutorials if they feel they need help making this important decision. This reflects our
commitment to student support at all times.

Speaker 2 4:03
Year three consolidate the knowledge gained using a particular learning style. It's called reflective practice. That
means you look back on what you've done and analyze and evaluate your subject in both academic and
professional contexts. This helps and encourages deeper understanding. Students produce a dissertation on a
topic of their own choosing and a portfolio of their Textile Collection. Also to help underpin the commercial
aspect of the course we ask for a business plan. On the subject of career opportunities. Many graduates work
directly within the textile business with careers commonly found as stylists and retail managers. However, it
shouldn't be forgotten that there are many other exciting opportunities out there for example, careers in
journalism, for those with a flair for words or trend forecasting for those with their eye on the future, we are
certain that we shall see broader and more varied opportunities for our graduates. If you like what you've heard
today and are thinking of applying for the program and you'd like to talk to us further, please come back
tomorrow, you'll have the opportunity to do a brief interview where we'll be able to assess your aptitude for this
subject area. Many students who haven't studied related subjects may be surprised to find that they're quite well
suited to our program. After that, of course, you'll need to go through the usual application procedures.

That is the end of section four. So now have half a minute to check your answers. That is the end of the
listening test.
You now have 10 minutes to transfer your answers to the listening answer sheet. You have two minutes left.
You have one minute left.
Please stop writing and wait for your question booklet to be collected.