Driver Alarm Manual.

匯出日期：2023-05-10
修改日期：2023-04-28
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Driver Alarm Manual.

中文文件 Mandarin Document: 驱动器警报说明文件

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Driver Alarm Manual.

1 Driver Alarm - ALARM-1xx

All in one ID AL-024
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Internal Operation Error

Alarm Content An internal program error occurred in the driver.

Possible Cause An internal program error occurred in the driver.

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-025

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Hardware Computation

Failure

Alarm Content Driver Hardware Computation Overflow Or Underflow

Possible Cause Either overflow or underflow occurs by hardware computation

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-026

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Handshake Timing Failure

Alarm Content Driver data sync threshold count setting inappropriate

Possible Cause Trigger DataSync before finishing packet receiving state machine

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-100

2nd Single Axis ID

1st Single Axis ID AL-10 Alarm Name IGBT Overheat

Driver Alarm - ALARM-1xx – 3

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Driver Alarm Manual.

Alarm Content Generation I single axis drive power module exceeds 90℃
IGBT temperature stays above 100℃

Possible Cause 1. Cooling system failure

2. Drive output short-circuit
3. Ambient temperature overheat
4. Heat source nearby
5. Continuous use while exceeding drive’s rated load

Possible Solution 1. Check if fan is functioning normally.

2. Check drive’s output wiring, refer to “Wiring and Signal” section of
manual.
3. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
4. Check environment, remove external heat source or enhance cooling
capacity.
5. Check for motor overload or over current.

All in one ID AL-101

2nd Single Axis ID

1st Single Axis ID AL-72 Alarm Name Drive Overload

Alarm Content Drive senses power module overload

Possible Cause 1. Overload during operation due to mechanical factors

2. Overload
3. Encoder or motor wiring error
4. Encoder failure
5. Current gain mismatch while running encoder test, magnetic encoder
correction or induction motor parameter estimation

Possible Solution 1. Eliminate mechanical factors.

2. Check if Idq current feedback Pn-D30(D1-16) has been greater than the
parameter Pn-651(P5-02), if so we suggest lowering motor load.
3. Refer to "Wiring and Signal" section of manual for cable re-connection.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section
of manual.
5. Lower Tuning Gain (Pn-F2D/Fn-18) to 20, if problem doesn't improve,
gradually tune drive parameter (Pn-F2D/Fn-18) to 5.

All in one ID AL-110

2nd Single Axis ID

Driver Alarm - ALARM-1xx – 4

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Driver Alarm Manual.

1st Single Axis ID AL-12 Alarm Name Critical Over Voltage

Alarm Content DC BUS voltage exceeds drive's protective level 105%

Possible Cause 1. Excess DC BUS voltage caused by braking resistor when motor slows
2. AC power input exceeds drive's rated input voltage
3. Drive hardware failure

Possible Solution 1. Check regenerative resistor's specs, refer to "Wiring and Signals" section of
manual.
2. Check if AC power supply is compatable with drive.
3. If the above two scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

All in one ID AL-111

2nd Single Axis ID

1st Single Axis ID AL-13 Alarm Name Low Voltage

Alarm Content Power supply voltage is lower than driver's rated input voltage

Possible Cause 1. AC power supply is too low

2. Drive hardware failure

Possible Solution 1. check if AC power supply matches drive specs.

2. If the above scenario is ruled out, contact distributor or Syntec
representative to check hardware.

All in one ID AL-112

2nd Single Axis ID

1st Single Axis ID AL-2D Alarm Name Power Cable Disconnected

Alarm Content Power cable disconnection detected at motor non-zero speed

Possible Cause 1. 3 phase power cables are loose

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.

All in one ID AL-113

2nd Single Axis ID

Driver Alarm - ALARM-1xx – 5

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Driver Alarm Manual.

1st Single Axis ID -- Alarm Name Power Failure

Alarm Content Power supply phase failure

Possible Cause 1. Drive cables are loose

2. Power supply failure
3. Drive hardware failure

Possible Solution 1. Check RST cables for damage or looseness.

2. Check power source.
3. If the above scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

Remark From v2.8.6, the alarm is triggered only when Pn-804=1.

From v2.10.1, v2.11.0, disable to detect this alarm.

All in one ID AL-114

2nd Single Axis ID

1st Single Axis ID Alarm Name Severely Low Voltage

Alarm Content Power supply voltage is far lower than the protective level.

Possible Cause 1. Power supply voltage is lower than the 40% normal level.
2. Drive hardware failure.

Possible Solution 1. Ensure the DC bus voltage is stable when the driver is working.
2. If the above scenario is ruled out, please send back to Syntec.

All in one ID AL-120

2nd Single Axis ID

1st Single Axis ID AL-15 Alarm Name Driver Over Current

Alarm Content Current feedback exceeds 120% of the drive's peak current

Driver Alarm - ALARM-1xx – 6

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Driver Alarm Manual.

Possible Cause 1. When motor is stuck and percentage of voltage command is larger than
90%, It may cause shortage of source voltage on current sensors and cause
current feedback value distortion.
2. Overload
3. Encoder and/or motor cable assembly error
4. Encoder error
5. Current loop gain mismatch while Encoder test, Magnetic Pole Offset
Tuning or Motor Parameter Estimation
6. Unbalanced motor 3 phase resistance
7. Power module failure

Possible Solution 1. Please check wiring of U,V,W cables or connector if each of these is not
linked.
2. Check if Idq current feedback is greater than 120% drive's peak current.
3. Check encoder and motor U,V, W cables. Refer to "Wiring and signals"
section of manual.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section of
manual.
5. Use oscilloscope to check if current feedback fluctuate badly. Lower Tuning
Gain (Pn-F2D) to 20. If the problem still persist, gradually decrease Drive
parameter Pn-F2D to 5.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
7. Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short
circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.

Detailed Instructions AL-15 Issue Toubleshooting

备注 • Alarm is deleted for Single Axis version V1.6.6 and after.

• Alarm is deleted for 4-in-1 version V2.2.0 and after.
• Alarm is restored for 4-in-1 version V2.12.3 and after.
• Alarm threshold
Version Threshold

4.2.16、5.0.4↑ 120% of the drive's peak current

4.2.15、5.0.3↓ 150% of the drive's peak current

All in one ID --
2nd Single Axis ID

Driver Alarm - ALARM-1xx – 7

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Driver Alarm Manual.

1st Single Axis ID AL-17 Alarm Name Auto Tuning Over Current

Alarm Content Alarm to prevent against current circuit malfunction

Possible Cause 1. Turning Gain is too high

2. Drive's PM module error

Possible Solution 1. Check if output current oscillates, lower Tuning Gain parameter Fn-18 to 20, if problem
persists, lower gradually to 5.
2. contact distributor or Syntec representative to check hardware.

All in one ID AL-121

2nd Single Axis ID

1st Single Axis ID AL-1A Alarm Name Power Module Failure

Alarm Content Power module has hardware failure. If the alarm is not checked correctly, it
may damage the driver.

Possible Cause 1. Internal motor UVW short or UVW to ground short.

2. Wire UVW short or UVW to ground short.
3. Drive connector UVW short or UVW to ground short.
4. Motor is mechanically stuck which leads to abnormally heavy load to drive.
5. Power module failure.
6. Unbalanced motor 3 phase resistance.
7. Current module becomes aged.
8. Tthe power supply of IGBT is too low.

Driver Alarm - ALARM-1xx – 8

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Driver Alarm Manual.

Possible Solution 1. Bad insulation in motor, replace motor.

2. Wire short, replace wire.
3. Drive failure, replace drive.
4. Eliminate mechanical reason, increase acceleration time and jerk time,
decrease load.
5. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
Or do the encoder function test to see the IA IB IC current feedback.
7. If rotation is below 100rpm, the drive still sends alarm. It means current
module may become aged and is related to hardware life.
8. Replace drive.
Make sure the above seven are checked and no special historical alarms, turn
off drive, remove the motor and wire then restart. Once certain of damage,
contact distributor or Syntec representative to check hardware.

All in one ID AL-122

2nd Single Axis ID

1st Single Axis ID AL-1D Alarm Name Hall sensor error 1

Alarm Content Hall Current Sensor(IA) failure

Possible Cause 1. U phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

All in one ID AL-123

2nd Single Axis ID

1st Single Axis ID AL-1E Alarm Name Hall sensor error 2

Alarm Content Hall Current Sensor(IB) failure

Possible Cause 1. V phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

Driver Alarm - ALARM-1xx – 9

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Driver Alarm Manual.

All in one ID AL-124

2nd Single Axis ID

Alarm Name Drive Ground Fault

Alarm Content The current sensor detected more than 1A leakage current during the servo on
process.

Possible Cause 1. Internal motor UVW short or UVW to ground short.

2. Wire UVW short or UVW to ground short.
3. Drive connector UVW short or UVW to ground short.
4. Power module failure.
5. Unbalance of motor 3-phase resistance.
6. Current calibration parameters error.

Possible Solution 1. Bad insulation in motor, replace motor.

2. Wire short, replace wire.
3. Drive failure, replace drive.
4. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
5. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
6. Check whether Pn-660~668 are the default value, refer to the manual
"Driver Parameter Manual".
If true, contact distributor or Syntec representative to check hardware.

All in one ID AL-126

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Current Sensor Module Error

Alarm Content Drive detects current sensor module failure.

Possible Cause 1. When motor is stuck and percentage of voltage command is larger than 90%, It
may cause shortage of source voltage on current sensors.
2. Circuit of current sensor broken.

Possible Solution 1. Please check wiring of U,V,W cables or connector if each of these is not linked.
2. Please contact distributor or Syntec representative to check hardware.

Driver Alarm - ALARM-1xx – 10

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Driver Alarm Manual.

All in one ID AL-129

2nd Single Axis ID

1st Single Axis ID Alarm Name This axis is not supported by this
driver type

Alarm Content This axis is not supported.

Possible Cause This axis is not supported, and the axis card port number in controller setting
interface is wrong.

Possible Solution Close the communication of this axis. Follow the CNC controller manual and set the
axis card port number correctly.

All in one ID AL-130

2nd Single Axis ID

1st Single Axis ID AL-21 Alarm Name Regenerative resistance error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Switching transistor of regenerator is failure.

Possible Solution 1. Check if transistor of regenerator is shorted, if so, send back to distributor or
Syntec representative for hardware repair.

All in one ID AL-131

2nd Single Axis ID

1st Single Axis ID AL-22 Alarm Name Cooling Fan error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Cooling fan is malfunction or failure.

Possible Solution 1. Check If cooling fan is damage, if so, send back to distributor or Syntec representative
for hardware repair.

All in one ID AL-132

2nd Single Axis ID

Driver Alarm - ALARM-1xx – 11

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Driver Alarm Manual.

1st Single Axis ID AL-2E Alarm Name Control Board Error

Alarm Content Triggered when drive's control board has internal communication error.

Possible Cause 1. Control board is failure.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

All in one ID AL-133

2nd Single Axi
s ID

1st Single AL-53 Alarm Name Inverter Type Error

Axis ID

Alarm 1st Single Axis: Triggered when power stage parameters and the parameter, which is
Content detected from power stage, is mismatch.
All in one/2nd Single Axis: Triggered while accessing power stage information.

Possible 1st Single Axis:

Cause
1. Control board is incompatible with Power Stage ID(P5-07)
2. Parameter Power Stage ID(P5-07) setting error
All in one/2nd Single Axis:
1. Triggered when power stage information stored on power stage cannot be read.
2. Triggered when the number of detected current sensors is abnormal.
3. The inverter informations of current sensor is wrong

Possible 1. Send back to distributor or Syntec representative for hardware repair.

Solution 2. 1st Single Axis:
a. Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not
consistent
b. If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp.

All in one ID AL-134

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM Operating Fail

Alarm Content Error occur when drive operate FRAM.

Driver Alarm - ALARM-1xx – 12

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Driver Alarm Manual.

Possible Cause 1. Save parameters while power is off.

2. Communication between drive and FRAM is disturbed.
3. FRAM reached it's maximum write limit.

Possible Solution 1. Please save parameters while power is on.

2. If this is a recurring event, send back to distributor or Syntec representative
for hardware repair.

All in one ID AL-135

2nd Single Axis ID

1st Single Axis ID AL-18 Alarm Name DSP Watchdog Reset

Alarm Content Drive DSP detects internal watchdog reset.

Possible Cause 1. System operation is malfunction.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

All in one ID AL-136

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM CRC Error

Alarm Content FRAM data is error.

Possible Cause 1. The memory of parameters is damaged.

Possible Solution 1. Check if parameters have been tampered with. Correct parameters and
save.
2. If this is a recurring event, send back to distributor or Syntec
representative for hardware repair.

All in one ID AL-137

2nd Single Axis ID

1st Single Axis ID - Alarm Name Calculation sequencal error

Alarm Content Insufficient calculation time.

Possible Cause 1. Insufficient calculation time

Driver Alarm - ALARM-1xx – 13

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Driver Alarm Manual.

Possible Solution 1. Disable unnecessary functions.

2. Decrease Pn-643 High Cyclc Calculation Level.

All in one ID AL-138

2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameters saving failed in

permanent memory

Alarm Content There were some errors in permanent memory. It has been recovered by earlier
parameter settings.

Possible Cause 1. Parameters saving failed in permanent memory because of noise. It has been
recovered by earlier parameter settings. Please check parameter settings.

Possible Solution 1. Please set correct parameters or using earlier settings. Do alarm reset to clear
alarm.

All in one ID AL-139

2nd Single Axis ID

1st Single Axis ID - Alarm Name PowerStage Error

Alarm Content PowerStage Detects Error

Possible Cause 1. Drive detects excessive current or over heat on power module

Possible Solution 1. Follow the instruction if AL-100 IGBT Overheat or AL-121 Power Module
Failure shows up.
2. Please check 【Pn-D98】Inverter Error and follow the instruction if there
is no other alarms.

All in one ID AL-13A

2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Module ID Data Error

Alarm Content Reading module ID data error

Driver Alarm - ALARM-1xx – 14

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Driver Alarm Manual.

Possible Cause 1. Module ID data error causing by memory ageing or communication

interfered.
2. Any of module number, extend card number, add-on card number is over
range.

Possible Solution 1. Check wiring, especially if shielding is connected to ground correctly. Then
reboot the drive.
2. Check the drive, IO extend card, and add-on card are official version.
3. Send back to Syntec.

All in one ID AL-13B

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Add-on Card SSI

Communication Error

Alarm Content RTD add-on card SSI communication error

Possible Cause 1. RTD add-on card loose or not connected.

2. FPGA version not support RTD function.
3. SPI communication error causing by memory ageing or communication
interfered.

Possible Solution 1. Check RTD add-on card connected correctly.

2. Make sure the FPGA version is v2.14.3 or up. If not, update Drive version to
v2.14.105 or up.
3. If don't need to use RTD function, please set Pn-548~Pn-54A and Pn-752 to 0.
Then reboot the drive.
4. Check wiring, especially if shielding is connected to ground correctly. Then
reboot the drive.
5. Send back to Syntec.

All in one ID AL-13C

2nd Single Axis ID

1st Single Axis ID - Alarm Name Front Stage Information Error

Alarm Content Error occurs while accessing front stage informations

Possible Cause The front stage informations can not be read correctly

Possible Solution Send back to Syntec

Driver Alarm - ALARM-1xx – 15

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Driver Alarm Manual.

All in one ID AL-13D

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM Read Fail

Alarm Content Fail to read FRAM.

Possible Cause 1. FRAM error.

Possible Solution 1. Reboot the Drive.

2. If this is a recurring event, send back to distributor or Syntec
representative for hardware repair.

All in one ID AL-150

2nd Single Axis ID

1st Single Axis ID - Alarm Name Extreme Regenerative Overload

Alarm Content The accumulated heat energy of internal or external regenerative resistor is
twice higher than heat dissipation threshold. Regenerative resistor may be
damaged.

Possible Cause 1. When using external resistor, Pn-647、Pn-648 is not set properly.
2. The selection or cooling condition of external regenerative resistor needs to
be rechecked.
3. When using internal resistor, Pn-647、Pn-648 is not set to 0.
4. When using internal resistor, the frequency of motor acceleration/
deceleration is too high or too intense.
5. Regenerative resistor protection is not turned-off.

Possible Solution 1. When using external resistor, please check if Pn-647、Pn-648 is set
correctly.
2. When using external resistor and parameters are set correctly, please
recheck the selection or cooling condition of resistor.
3. When using internal resistor, please check if Pn-647 and Pn-648 are set to 0.
4. When using internal resistor and parameters are set correctly, please
decrease the frequency of motor acceleration/deceleration or increase the
value of Pn-306、Pn-307. If the alarm is raised consistently, please consider
using an external resistor.
5. If external / internal regenerative resistor protection is not required, please
set Pn-649 / Pn-64B to 0.

All in one ID AL-151

2nd Single Axis ID

Driver Alarm - ALARM-1xx – 16

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Driver Alarm Manual.

1st Single Axis ID - Alarm Name Regenerative Instant Overload

Alarm Content When using internal resistor, the regenerator is turned-on for too long.

Possible Cause 1. Check if there is an external negative load applied on motor.

2. The resistance of internal resistor is too large.

Possible Solution 1. Remove the external negative load.

2. Use an external resistor with smaller resistance.

All in one ID AL-152

2nd Single Axis ID

1st Single Axis ID - Alarm Name Voltage Regeneration Function

Abnormal

Alarm Content It is detected many times that regenerator is abnormally turned-on.

Possible Cause 1. The input voltage of servo drive is unstable.

2. DC Bus voltage sensor feedback abnormal.

Possible Solution 1. Please install a voltage stabilizer to the input power supply to ensure that the
input voltage of servo drive meets the specifications.
2. Check if Pn-D38 has the correct voltage feedback value.
3. Send back to Syntec.

Driver Alarm - ALARM-1xx – 17

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Driver Alarm Manual.

2 Motor Alarm - ALARM-2xx

All in one ID AL-200
2nd Single Axis ID

1st Single Axis ID AL-11 Alarm Name Motor Overheat

Alarm Content Drive detects motor overheat.

Possible Cause 1. Motor cooling system malfunction.

2. Digital temperature sensor setting error.
3. KTY84 thermal sensor setting error.
4. Motor rated current setting error.
5. Insufficient acceleration time.
6. Overload.

Possible Solution 1. Check motor cooling system.

2. Correct parameter Pn-50A(P1-40) to Pn-50F(P1-61) according to digital
temperature feedback(A or B).
3. Check Pn-D60 value and make sure Pn-740 and Pn-741 are set correctly.
4. Check rated current parameter Pn-710(P3-14).
5. Check acceleration parameter Pn-306(P6-10) , add acceleration/
deceleration time.
6. Check if load rate Pn-D2A(D1-10) is over 100%, consider switching to a
motor with higher power.

Detailed Instructions AL-11 Issue Trouble Shooting

All in one ID AL-201

2nd Single Axis ID

1st Single Axis ID AL-14 Alarm Name Motor Over Speed

Alarm Content Motor speed is above 120% of it's maximum speed.

Possible Cause 1. Motor power cable U,V,W phase order incorrect

2. Encoder malfunction
3. Motor parameter loading error
4. Sever system severe overshoot
5. Severe speed command change
6. Drive software outdated
7. Encoder misses packets causing acceleration to be too great

Motor Alarm - ALARM-2xx – 18

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Driver Alarm Manual.

Possible Solution 1. Execute " Encoder test ", check if alarm AL-302(AL-24) appears. Refer to
"Auto tuning" section of manual.
Execute " Encoder test ", check if any alarms appear. Refer to "Auto
tuning" section of manual.
a. Correct power cord phase order or change parameter
Pn-021(P3-22)(0 to 1 and 1 to 0).
b. Once certain polarity is correct, please cosider the following causes
of this alarm.
2. Check whether drive parameter Pn-7XX match motor lable [Link]
there is a mismatch between motor parameters and those on the lable,
please record the motor modle and contactSuzhou or Taiwan Technical
Center(Syntec) for correct motor parameters and load them.
3. If vibration of the machine can be observed, tune gain parameters Pn-100
to Pn-102(P2-01 to P2-03).
4. Check if controller's commands shift too frequently, increase controller's
acceleration and deceleration time constant.
5. We have corrected drive alarm specs, please upgrade to versions
2.0.25(1.4.12).
6. Capture JOG speed wave form and observe if speed change is not
[Link] inside the junction box where the encoder is attached,
make sure the shielding wire is connected to the motor's ground
[Link] whether there is value Pn-D73~Pn-D76
(D1-28,D1-29,D1-46,D1-47).

Detailed Instructions AL-14 Issue Trouble Shooting

All in one ID AL-202

2nd Single Axi
s ID

1st Single Axis AL-16 Alarm Name Overload

ID

Alarm Content Motor exceeds S2(short time duty) time limit.

Possible 1. Motor is stuck due to mechanical factors, leading to overload during operation
Cause 2. Continuous operation while exceeding drive's rated current
3. Encoder or motor wiring error
4. Encoder malfunction

Motor Alarm - ALARM-2xx – 19

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Driver Alarm Manual.

Possible 1. Check if difference between command and motor speed feedback is too great.
Solution
2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase
acceleration/ deceleration time constant.
2.2. Refer to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too
[Link] to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too high.
[Link] wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
[Link] "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

All in one ID AL-203

2nd Single Axi
s ID

1st Single Axis AL-31 Alarm Name Motor Stuck

ID

Alarm Content Motor torque exceeds torque level 1 countinuously for over torque check time 1

Possible 1. Motor is stuck due to machanical factors, leading to overload during operation
Cause 2. Encoder or motor wiring error
3. Encoder malfunction

Possible 1. Check if difference between command and motor speed feedback is too great.
Solution 2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

All in one ID AL-204

2nd Single Axis ID

1st Single Axis ID AL-32 Alarm Name Over Torque 2

Alarm Content Motor torque exceeds torque level 2 countinuously for over torque check time
2

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during
operation
2. Encoder or motor wiring error
3. Encoder malfunction

Motor Alarm - ALARM-2xx – 20

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Driver Alarm Manual.

Possible Solution 1. Check if difference between command and motor speed feedback is too
great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and
Signal" section of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning"
section of manual.

All in one ID AL-205

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Motor Stuck

Alarm Content Motor stalls with 【Pn-D29】Torque Command being saturated for over 1 sec.

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during operation.
2. Encoder or motor wiring error.
3. Encoder malfunction.
4. Acceleration is too severe.

Possible Solution 1. Check if difference between command and motor speed feedback is too great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section
of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.
4. Check if acceleration time is set too short, so that motor cannot provide enough
torque due to excessive load.

All in one ID AL-210

2nd Single Axis ID

1st Single Axis ID AL-26 Alarm Name Motor Pole Number Error

Alarm Content Triggered when motor pole number or encoder pole pair number and parameter settings
are mismatched

Possible Cause 1. Motor pole number setup error

2. Encoder pole pair number setup error

Possible Solution 1. Check if value of parameter Pn-701(P3-01) equals pole number on lable.
2. Check if value of parameter Pn-90A(P3-30) setup correct.

Motor Alarm - ALARM-2xx – 21

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Driver Alarm Manual.

All in one ID AL-230

2nd Single Axis ID

1st Single Axis ID AL-77 Alarm Name Rotor Position Error

Alarm Content Torque integral direction and acceleration direction are inconsistent

Possible Cause 1. Encoder polarity error

2. Rotor/Load inertia error
3. Motor vibration while servo on, speed feedback is above Pn-502
4. Pn-502 is set too low
5. Setting of speed error threshold is too low
6. Encoder-rotor pole offset error

Possible Solution 1. Redo "Encoder test"

2. Set the correct inertia or redo the inertia tuning
3. Tune motor or set lower speed loop gain Pn-100(P2-02) and position loop
gain Pn102(P2-01).
4. Pn-502 should be set between 5~25RPM(mm/sec)
5. Set Pn-70A and upgrade the driver version to 3.0.22 or above
6. Remove the motor load and redo encoder-rotor offset tuning

Remark • Alarm threshold can be adjusted via Pn-502 (Zero speed check window) for
4-in1 version V2.4.6 and after.
• When linear motor monitors the initial signal of the encoder, it may cause
motor goes out of control. Re-boot the power can solve the problem.
• Above driver version 3.0.22, the speed error threshold is calculated with
Pn-70A (Maximum motor torque).
• Please refer to "Manual of Encoder-rotor Offset Tuning" ( Note : Do not
execute the encoder-rotor offset tuning when the motor is on load. If there
is a need for encoder-rotor pole offset verification, Please refer to the Notes
No.3 of the manual )

All in one ID AL-231

2nd Single Axis ID

1st Single Axis ID - Alarm Name Command Direction Not Allowed

Alarm Content Command direction is not corresponding to Pn-504 configuration

Motor Alarm - ALARM-2xx – 22

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Driver Alarm Manual.

Possible Cause 1. Executed moving direction is not allowable

2. Pn-242 Posing Type configuration is not corresponding to Pn-504 Moving Direction
Limit Selection
3. Host command polarity wrong set

Possible Solution 1. Check if Pn-504 setting conflicts with moving direction. Please look up specification of
Pn-504
2. Reset Pn-504 or check moving direction while running
3. Check if Pn-242 setting conflicts with Pn-504
4. Modify Pn-242 according to Pn-504. Please look up specification of Pn-242
5. Check Pn-020 and command polarity in controller. If the set is wrong, please modify it.

All in one ID AL-235

2nd Single Axis ID

1st Single Axis ID - Alarm Name Wrong Estimated Speed

Alarm Content Wrong estimated speed at Induction motor sensorless control mode

Possible Cause 1. Amount of estimated speed change larger than 30% rated speed
2. Estimated speed is over 120% maximum speed
3. When the direction of speed command changed, speed error over 30%
rated speed in 1 second

Possible Solution 1. Check if the motor parameters are correct

2. Increase acceleration time
3. Lower speed loop gain

All in one ID AL-236

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Over Temperature

Detection

Alarm Content RTD over temperature detection

Possible Cause The temperature is over the setting of Over Temp Level.

Possible Solution Check Pn-548~Pn-54A and Pn-752~Pn-753 setting are correct or not.

Motor Alarm - ALARM-2xx – 23

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Driver Alarm Manual.

All in one ID AL-237

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Thermal Sensor is

Unplugged

Alarm Content RTD sensor loose or not connected.

Possible Cause RTD sensor loose or not connected.

Possible Solution Check RTD sensor connected correctly.

Motor Alarm - ALARM-2xx – 24

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Driver Alarm Manual.

3 Encoder Alarm - ALARM-3xx

All in one ID AL-300
2nd Single Axis ID

1st Single Axis ID AL-51 Alarm Name Encoder Halt Alarm

Alarm Content Encoder crashed and can't correctly send back position data.

Possible Cause 1. Syntec encoder crash and watchdog restart encoder. Non-Syntec encoder
internal error.
2. Motor overheating
3. Noise interference
4. Hardware malfunction

Possible Solution 1. Reboot driver and observe encoder for abnormality

2. Check Pn-90E(P3-34) Encoder Reset Counter. If encoder abnormal, check
whether the motor is overheated or not.
3. Make sure the shielding wire attached to encoder inside the junction box is
connected to the motor's ground wire.
4. Replace encoder.
5. If this is a recurring issue, send back to authorized dealer or Syntec Corp.
for repairs

Detailed Instructions AL-15 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

All in one ID AL-301

2nd Single Axis ID

1st Single Axis ID AL-23 Alarm Name Encoder Index Error

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long

Possible Cause 1. Connector wiring is poor contact, or connection is wrong

2. Incorrect encoder setting
3. Encoder pole number (Pn-90A/P3-30) setting error
4. Communication interference
5. Encoder Hardware malfunction

Encoder Alarm - ALARM-3xx – 25

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Possible Solution 1. Check encoder wiring, refer to "Wiring and Signal" section of manual.
2. Execute "Encoder test" and check for alarms . If any alarm goes off, refer to
"Syntec auto tuning" section of manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether
Index Counter equals encoder resolution or not. If not , send back to
distributor or Syntec representative to check hardware.

Detailed Instructions AL-23 Issue Trouble Shooting

All in one ID AL-302

2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

Possible Solution 1. Check whether mechanical angle is correct or not. If mechanical angle is
incorrect and motor is PMSM type, change any two of UVW power cable. If
motor is NOT PMSM type, set parameter Pn-021(P3-22) ( 0 to 1、1 to 0 ) and
reboot driver.
If motor is PMSM type, set parameter Pn-021(P3-22) is not recommended.

All in one ID AL-302

2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

Possible Solution 1. Check whether mechanical angle is correct or not. If mechanical angle is
incorrect and motor is PMSM type, change any two of UVW power cable. If
motor is NOT PMSM type, set parameter Pn-021(P3-22) ( 0 to 1、1 to 0 ) and
reboot driver.
If motor is PMSM type, set parameter Pn-021(P3-22) is not recommended.

Encoder Alarm - ALARM-3xx – 26

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Driver Alarm Manual.

All in one ID AL-303

2nd Single Axis ID

1st Single Axis ID AL-25 Alarm Name Encoder Resolution Error

Alarm Content Encoder resolution error.

Possible Cause 1. Encoder resolution Pn-902(P3-21) setting error

2. Encoder pole number Pn-90A(P3-30) setting error
3. Hardware malfunction

Possible Solution 1. Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set
encoder resolution to correct value and reboot driver
2. Check parameter Pn-90A(P3-30), set encoder pole pair number correctly
and reboot driver
3. Send back to distributor or Syntec representative to check hardware

All in one ID AL-304

2nd Single Axis ID

1st Single Axis ID AL-27 Alarm Name Encoder No Feedback

Alarm Content Drive fails to receive signals from the encoder .

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. Encoder wire is untied or unconnected
3. Encoder communication interface, Encoder port number setting error
4. Wire failure (shor circuit, wire breakage)
5. Noise generated in QEP encoder
6. Encoder malfunction
7. Driver's pre-circuit board malfunction
8. Encoder's baud rate is unsupported
9. Encoder firmware update failed

Encoder Alarm - ALARM-3xx – 27

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Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is

recommended that upgrade driver version at least 3.0.13.
2. Check if encoder wiring and pin definitions are correct or not. Refer to
"Wiring and signal" section of manual.
3. Refer to "Driver Parameter Manual", set parameters correctly and restart
drive.
4. Replace encoder cable (encoder's green wire between the drive and
motor), and send broken one to
Suzhou Syntec.
5. Set Pn-52E(P6-65) to change the speed in startup.
6. Replace motor
7. Replace driver
8. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
9. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
10. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

Detailed Instructions AL-27 Issue Trouble Shooting

All in one ID AL-305

2nd Single Axis ID

1st Single Axis ID AL-28 Alarm Name Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Encoder cable malfunction

2. Encoder's signal is interfering by rotor's axis with magnetic
3. Encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

Encoder Alarm - ALARM-3xx – 28

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All in one ID AL-306

2nd Single Axis ID

1st Single Axis ID AL-54 Alarm Name Encoder Z Index Shift

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder: Tamagawa Incremental
1. The circuit board of encoder is broken.
2. Sensor and detective ring are wrong assembly.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder: Tamagawa Incremental
1. Check the encoder is contaminated by dust or oil.
2. Confirm the encoder is installed in accordance with the specification.
a. Check the gap between sensor and detective ring.
b. Check the relative height between sensor and detective ring.
3. Send back to Syntec Corp.

Detailed Instructions AL-54 Issue Trouble Shooting

Encoder Alarm - ALARM-3xx – 29

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All in one ID AL-307

2nd Single Axis ID

1st Single Axis ID AL-48 Alarm Name Encoder Status Extreme Error

Alarm Content Encoder status has extreme errors to operate normally

Possible Cause 1. Serial encoder communication interference

2. Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Encoder's cable grounding failure
5. Encoder communication type setting error
6. Automatic search for BiSSC data length is failure
7. if the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
8. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Encoder's firmware malfunction
10. Encoder's hardware malfunction

Possible Solution 1. Check if drive's status parameter Pn-D73~Pn-D76(D1-28,D1-29,D1-46,D1-47)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive is defected has defects. Please contact
Suzhou or Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions:
a. Attach magnetic ring to both sides of the encoder cable
b. try to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-900(P3-20) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
11. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

Detailed Instructions AL-48 Issue Problem Shooting

Encoder Alarm - ALARM-3xx – 30

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All in one ID AL-308

2nd Single Axis ID

1st Single Axis ID AL-68 Alarm Name 1st Encoder over speed when
power on

Alarm Content Position changes too fast leads to unfinished initialization.

Possible Cause 1. Motor with Nikon Encoder must run below 250RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from
encoder will not be read until running below 250RPM.
2. Motor with Panasonic Encoder must run below 100RPM during
initialization.
• Note: If alarm occur at just power on, encoder initialization will be
suspended until running below 100RPM.
3. Motor with Mitutoyo Encoder must run below 400 mm/min during
initialization.
• Note: If alarm occur at just power on, encoder position could be
abnormal.
4. Motor with Tamagawa Encoder must run below 100 RPM during
initialization.
• Note: If alarm occur at just power on, encoder initialization will be
suspended until running below 100RPM.
5. Motor with Syntec Encoder must run below 100RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from
encoder will not be read.
6. If alarm occurs when motor isn't running, there is possibly encoder
malfunction.

Check Check the motor is stopped before drive power on.

Possible Solution 1. If using Nikon, Panasonic, Tamagawa encoder, reset the alarm after the
motor is stopped.
2. If using Syntec , Mitutoyo encoder, reboot the drive after the motor is
stopped..
3. Contact motor company for repair.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-309

2nd Single Axis ID

1st Single Axis ID AL-4C Alarm Name Serial Encoder Communication

Type is Wrong

Encoder Alarm - ALARM-3xx – 31

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Alarm Content 1. Encoder communication interface setting is incorrect while using serial
encoder
2. If Pn-900(P3-20) is set to 12 and connected with a Nikon encoder, then it is
communication issue.
3. If the Pn-900 is set to 23 and connected to the HCFA encoder, then perhaps
the encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check
Pn-642, Pn-643 settings if correct.
5. Setting of Pn-900 can not be used at the setting of Pn-901
6. FPGA version doesn't support this encoder type

Possible Cause 1. The parameter of encoder communcation interface (Pn-900(P3-20) ) and

encoder's serial communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or
not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-901 is set correctly
6. FPGA version doesn't support the encoder type Pn-900(P3-20) setting.

Possible Solution 1. Set Pn-900(P3-20) correctly and reboot drive.

2. Reassemble cables, make sure there is no interference and then restart
3. Set Pn-900 to 22, and then reboot the drive
4. Please look up manual of Pn-900(P3-20). Refresh setting with correct ones.
5. Setup correct Pn-901 and restart Drive. Refer to "Syntec Parameter Manual"
for setup detail
6. Upgrade drive installation package according to encoder type

All in one ID AL-30A

2nd Single Axis ID

1st Single Axis ID AL-850 Alarm Name Encoder Over Speed

Alarm Content 1. Nikon encoder speed exceeds 6000RPM

2. FeeDat encoder over speed
3. Motor with Panasonic encoder probably revolved over 6500RPM
4. Motor with Mitutoyo encoder exceeds maximum speed
5. Motor with Tamagawa encoder exceeds maximum speed, or module for
calculating multi-turn inside is malfunctioned
6. Delta encoder over speed

Possible Cause 1. Check motor is over speed once or not.

Encoder Alarm - ALARM-3xx – 32

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Possible Solution 1. Avoid having encoder run at maximum speed.

2. Check if【Pn-DD4】Encoder Active Communication Type or 【Pn-900】
Encoder Communication Type shows 11。
a. If absolute position was unexpected, please try resetting origin(or
set Pn-F44 = 1) and see how it's going
b. If above handling didn't help, please return back the motor to
Syntec

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-30B

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder position feedback error

Alarm Content Encoder module error, causing encoder unable to read absolute position data

Possible Cause 1. FeeDat encoder circuit board breakage

2. BiSSC encoder sensor and magnetic ring are assembled incorrectly.
3. Nikon's absolute position of absolute module is differ from incremental module.
4. EnDat encoder position information error.
5. The position information of Panasonic encoder is error.
6. The position information of Mitutoyo encoder is error.
7. The position information of Mitsubsihi encoder is error.
8. The position information of Delta encoder is error.
9. The position information of Tamagawa encoder is error.
10. The position information of Hcfa encoder is error.
11. The position information of Sankyo encoder is error.
12. The position information of YuHeng encoder is error.
13. The position information of Tamagawa Incremental encoder is error.

Possible Solution 1. Make sure encoder sensor and optical ruler are assembled correctly
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-30C

2nd Single Axis ID

1st Single Axis ID AL-66 Alarm Name Encoder multi-turn data error

Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

Encoder Alarm - ALARM-3xx – 33

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Possible Cause 1. Nikon encoder's multi-turn data is incompatible to single-turn data.

2. Panasonic encoder's multi-turn data is incompatible to single-turn data.
3. Tamagawa encoder's multi-turn data is incompatible to single-turn data.
4. HIWIN encoder's multi-turn data is incompatible to single-turn data.
5. Sankyo encoder's multi-turn data is incompatible to single-turn data.
6. HCFA encoder's multi-turn data is incompatible to single-turn data.
7. YuHeng encoder's multi-turn data is incompatible to single-turn data.
8. HCFA 23-bits optical encoder's multi-turn data is incompatible to single-turn data.

Possible Solution 1. If the encoder type is Tamagawa, the encoder may be broken and it is recommended
to return it to an authorized dealer or Syntec Corp. in need of repair. If the encoder is
still to be used, this alarm should be reset by the following steps:
a. Set parameter Pn-F44 to 1 and restart drive.
b. Rerun the absolute origin setting.
2. Check encoder for dust or oil contamination.
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs.

Detailed 【Pn-D95】Enc Error Status ALMC

Instructions

All in one ID AL-31

1
2nd Single Axis
ID

1st Single Axis AL-33 Alarm Name 2nd Encoder Index Error
ID

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long.

Possible Cause 1. Connector wiring is poor contact, or connection is wrong.

2. Second encoder setting error.
3. Second encoder pole number(Pn-92A/P6-90) setting error.
4. Communication interference
5. Second encoder hardware malfunction

Possible 1. Check wiring of second encoder, refer to "Wiring and Signal" section of manual.
Solution 2. Execute "Encoder test". If any alarms goes off, refer to "Syntec auto tuning" section of
manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter
equals encoder resolution or not. If not , send back to distributor or Syntec
representative to check hardware.

Encoder Alarm - ALARM-3xx – 34

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All in one ID AL-312

2nd Single Axis
ID

1st Single Axis AL-34 Alarm Name 2nd Encoder Direction Error
ID

Alarm Content Second encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Second encoder polarity " setting error

Possible 1. Check whether mechanical angle is correct or not. If mechanical angle is incorrect and
Solution motor is PMSM type, change any two of UVW power cable. If motor is NOT PMSM type,
set parameter Pn-022(P6-82) ( 0 to 1、1 to 0 ) and reboot driver.
If motor is PMSM type, set parameter Pn-022(P6-82) is not recommended.

All in one ID AL-313

2nd Single Axis ID

1st Single Axis ID AL-35 Alarm Name 2nd Encoder resolution error

Alarm Content Second encoder resolution error.

Possible Cause 1. 2nd encoder resolution Pn-922(P6-81) setting error

2. 2nd Encoder pole number Pn-92A(P6-90) setting error.
3. Second encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-922(P6-81) is equal to and resolution or not. If they
differ not, set encoder resolution to correct value correct encoder resolution
value and restart drive and reboot drive.
2. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and
reboot driver
3. Send back to authorized dealer or Syntec Corp. for repairs.

All in one ID AL-314

2nd Single Axis ID

1st Single Axis ID AL-36 Alarm Name 2nd Encoder no feedback

Alarm Content Drive fails to receive signals from the second encoder .

Encoder Alarm - ALARM-3xx – 35

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Possible Cause 1. Second encoder wire is untied or unconnected.

2. Encoder communication interface, Encoder port number setting error.
3. Wire failure (shor circuit, wire breakage)
4. In dual feedback control and 2nd encoder type is QEP, mechanical problem
and machining condition may cause alarm
5. Encoder malfunction
6. Driver's pre-circuit board malfunction
7. Encoder's baud rate is unsupported
8. Encoder firmware update failed

Possible Solution 1. Check if serial encoder wiring and pin definitions for errors are correct or
not. Refer to "Wiring and signal" section of manual.
2. Refer to "Drive Parameter Manual", set parameters correctly and reboot
driver.
3. Replace encoder cable (encoder's green wire between the drive and motor),
and send broken one to Suzhou Syntec.
4. Refer to "Dual feedback control and outer feedback using linear scale"
section of manual, change Pn-52F properly
5. Replace motor
6. Replace driver
7. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
8. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
9. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

All in one ID AL-315

2nd Single Axis ID

1st Single Axis ID AL-39 Alarm Name 2nd Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Second encoder's cable problem

2. Second encoder's signal is interfering by rotor's axis with magnetic
3. Second encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

Encoder Alarm - ALARM-3xx – 36

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All in one ID AL-316

2nd Single Axis
ID

1st Single Axis AL-55 Alarm Name 2nd Encoder Z Index Shift
ID

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder: Tamagawa Incremental
1. The circuit board of encoder is broken.
2. Sensor and detective ring are wrong assembly.

Possible Syntec encoder:

Solution
1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is updated to
V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle after
executing encoder test(rated current 150%). make sure alarm AL54/AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder: Tamagawa Incremental
1. Check the 2nd encoder is contaminated by dust or oil.
2. Confirm the 2nd encoder is installed in accordance with the specification.
a. Check the gap between sensor and detective ring.
b. Check the relative height between sensor and detective ring.
3. Send back to Syntec Corp.

Detailed AL-54 Issue Trouble Shooting

Instructions

Encoder Alarm - ALARM-3xx – 37

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Driver Alarm Manual.

All in one ID AL-317

2nd Single Axis ID

1st Single Axis ID AL-49 Alarm Name 2nd Encoder Status Extreme
Error

Alarm Content 2nd Encoder status has extreme errors to operate normally

Possible Cause 1. Second encoder communication interference.

2. Second Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Second encoder's cable grounding failure
5. Second encoder communication type setting error.
6. Automatic search for BiSSC data length is failure
7. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
8. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Second encoder's firmware malfunction
10. Second encoder's hardware malfunction

Possible Solution 1. Check if drive's status parameter Pn-D77~Pn-D7A(D1-42,D1-43,D1-59,D1-60)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive has defects. Please contact Suzhou or
Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions,
a. Attach magnetic ring to both sides of the encoder cable
[Link] to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-920(P6-80) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
11. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

Encoder Alarm - ALARM-3xx – 38

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All in one ID AL-318

2nd Single Axis ID

1st Single Axis ID AL-69 Alarm Name 2nd Encoder over speed when power on

Alarm Content Position changes too fast leads to unfinished initialization.

Possible Cause 1. Motor with Nikon 2nd Encoder must run below 250RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from 2nd
encoder will not be read until running below 250RPM.
2. Motor with Panasonic 2nd Encoder must run below 100RPM during
initialization.
• Note: If alarm occur at just power on, 2nd encoder initialization will
be suspended until running below 100RPM.
3. Motor with Mitutoyo 2nd Encoder must run below 400 mm/min during
initialization.
• Note: If alarm occur at just power on, 2nd encoder position could be
abnormal.
4. Motor with Tamagawa 2nd Encoder must run below 100 RPM during
initialization.
• Note: If alarm occur at just power on, 2nd encoder initialization will
be suspended until running below 100RPM.
5. Motor with Syntec 2nd Encoder must run below 100RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from 2nd
encoder will not be read.
6. If alarm occurs when motor isn't running, there is possibly 2nd encoder
malfunction.

Check Check the motor is stopped before drive power on.

Possible Solution 1. If using Nikon, Panasonic, Tamagawa 2nd encoder, reset the alarm after the
motor is stopped.
2. If using Syntec , Mitutoyo 2nd encoder, reboot the drive after the motor is
stopped..
3. Contact motor company for repair.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-319

2nd Single Axis ID

1st Single Axis ID AL-4D Alarm Name 2nd Serial Encoder Communication Type is Wrong

Encoder Alarm - ALARM-3xx – 39

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Alarm Content 1. Encoder communication interface setting is incorrect while using second serial
encoder.
2. If Pn-920(P6-80) is set to 12 and connected with a Nikon encoder, then the problem is
with communication there is a communication problem
3. If the Pn-920 is set to 23 and connected to the HCFA encoder, then perhaps the
encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check Pn-642,
Pn-643 settings if correct.
5. Setting of Pn-920 can not be used at the setting of Pn-921
6. FPGA version doesn't support this encoder type.

Possible Cause 1. The parameter of encoder communcation interface Pn-920(P6-80) and encoder's serial
communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-921 is set correctly
6. FPGA version doesn't support the encoder type Pn-920(P6-80) setting encoder type.

Possible Solution 1. Set Pn-920(P6-80) correctly and reboot driver

2. Reassemble cables, make sure there is no interference and then reboot driver
3. Set Pn-920 to 22, and then reboot the drive
4. Please look up manual of Pn-920(P6-80). Refresh setting with correct ones.
5. Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup
detail
6. Upgrade drive installation package according to encoder type.

All in one ID AL-31A

2nd Single Axis ID

1st Single Axis ID AL-8A5 Alarm Name 2nd Encoder Over Speed

Alarm Content 1. Nikon second encoder speed exceeds 6000RPM

2. FeeDat second encoder over speed
3. Motor with Panasonic second encoder probably revolved over 6500RPM
4. Motor with Mitutoyo second encoder exceeds maximum speed
5. Motor with Tamagawa second encoder exceeds maximum speed, or
module for calculating multi-turn inside is malfunctioned
6. Delta second encoder over speed

Possible Cause 1. Check motor is over speed once or not. command

Encoder Alarm - ALARM-3xx – 40

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Possible Solution 1. Avoid having encoder run at maximum speed

2. Check if【Pn-DD5】2nd Encoder Active Communication Type or 【
Pn-920】2nd Encoder Communication Type shows 11。
a. If absolute position was unexpected, please try resetting origin(or
set Pn-F44 = 1) and see how it's going
b. If above handling didn't help, please return back the motor to
Syntec

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-31B

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder position feedback error

Alarm Content 2nd Encoder module error, causing encoder unable to read absolute position data

Possible Cause 1. FeeDat second encoder circuit board breakage

2. BiSSC second encoder sensor and magnetic ring are assembled incorrectly
3. Nikon encoder's multi-turn data is incompatible to single-turn data
4. EnDat second encoder position information error
5. The position information of Panasonic encoder is error.
6. The position information of Mitutoyo encoder is error.
7. The position information of Mitsubsihi encoder is error.
8. The position information of Delta encoder is error.
9. The position information of Tamagawa encoder is error.
10. The position information of Hcfa encoder is error.
11. The position information of Sankyo encoder is error.
12. The position information of Tamagawa Incremental encoder is error.

Possible Solution 1. Make sure encoder sensor and optical ruler are assembled correctly
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for
repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-31C

2nd Single Axis
ID

1st Single Axis AL-67 Alarm Name 2nd Encoder multi-turn data error
ID

Encoder Alarm - ALARM-3xx – 41

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Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

Possible Cause 1. Nikon 2nd encoder's multi-turn data is incompatible to single-turn data
2. Panasonic 2nd encoder's multi-turn data is incompatible to single-turn data.
3. Mitsubishi 2nd encoder's multi-turn data is incompatible to single-turn data.
4. Tamagawa 2nd encoder's multi-turn data is incompatible to single-turn data.
5. HIWIN 2nd encoder's multi-turn data is incompatible to single-turn data.
6. Sankyo 2nd encoder's multi-turn data is incompatible to single-turn data.
7. HCFA 2nd encoder's multi-turn data is incompatible to single-turn data.
8. YuHeng 2nd encoder's multi-turn data is incompatible to single-turn data.
9. HCFA 2nd 23-bits optical encoder's multi-turn data is incompatible to single-turn data.

Possible 1. If the encoder type is Tamagawa, the encoder may be broken and it is recommended to
Solution return it to an authorized dealer or Syntec Corp. in need of repair. If the encoder is still
to be used, this alarm should be reset by the following steps:
a. Set parameter Pn-F44 to 1 and restart drive
b. Rerun the absolute origin setting
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D96】2nd Enc Error Status ALMC

Instructions

All in one ID AL-31D

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Unable to Finish

Operation Configuration

Alarm Content Failed to set operation configuration

Possible Cause 1. While setting operation configuration, unable to write the corresponding
memory or meet access failure
2. Fail to access 2nd encoder memory

Possible Solution 1. Check Pn-D9C and encoder software version, and update to the right version
2. Check if communication ever failed and then check up wiring of this encoder

All in one ID AL-31E

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

Encoder Alarm - ALARM-3xx – 42

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Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 3.1V.
2. Parameter set incorrectly

Possible Solution 1. Change battery

a. With controller: Change battery and reboot system.
b. No controller: Change battery, set parameter Pn-F44(Fn-34) to 1
and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-31F

2nd Single Axis ID

1st Single Axis ID - Alarm Name ABS Type 2nd Encoder Battery
Low Voltage

Alarm Content 2nd ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Replace the battery. If using Panasonic encoder, then restart driver. If using
Nikon, Mitsubish, Delta or Tamagawa encoder,then don't need to restart.
2. If not ABS encoder, set drive parameter Pn-924(P6-83) to 0, save and restart.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-320

2nd Single Axis ID

1st Single Axis ID AL-860 Alarm Name Encoder Internal Over

Temperature

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Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-742.
2. Nikon encoder: Encoder internal temperature over 120 degrees Celsius.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees Celsius.
7. Delta encoder: Encoder internal temperature is higher than 110 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree.
10. Hcfa(12k) encoder: Encoder internal temperature is higher than 90 Celsius
degree.
11. Hcfa(16k) encoder: Encoder internal temperature is higher than 95 Celsius
degree.
12. Hcfa 23 bit optical encoder: Encoder internal temperature is higher than 90
Celsius degree.
13. YuHeng encoder: Encoder internal temperature is higher than 90 Celsius
degree.

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit,
YuHeng or Delta encoders, please check up Pn-D61.
3. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please
resolve problem and restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
5. Make sure parameter Pn-742 "Syntec Encoder internal(1) KTY84 overheat
threshold" is set correctly.
6. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
7. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

All in one ID AL-321

2nd Single Axis ID

Encoder Alarm - ALARM-3xx – 44

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1st Single Axis ID AL-41 Alarm Name Encoder external(1) Thermal Sensor
Over Temperature

Alarm Content The temperature that encoder external(1)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(1) thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for encoder external(1) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

All in one ID AL-322

2nd Single Axis ID

1st Single Axis ID AL-42 Alarm Name Encoder External(2) Thermal Sensor
Over Temperature

Alarm Content The temperature that encoder external(2)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Parameter error
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-744(P1-34) to correct protective temperature limit.
3. Make sure parameter Pn-744 "Syntec Encoder external(2) Thermal Sensor
overheat threshold" is not 0.
If temperature sensing wires are floating, alarms will be prone to happen as
temperature display will be 145 degrees.
4. Check the type of resistance used for encoder external(2) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

All in one ID AL-324

2nd Single Axis ID

1st Single Axis ID AL-8A6 Alarm Name 2nd Encoder Internal Over
Temperature

Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-746.
2. Nikon encoder: Encoder internal temperature is higher than operation
temperature or protection level Pn-746.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius
or protection level Pn-746.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees
Celsius or protection level Pn-746.
7. Delta encoder: Encoder internal temperature is higher than 110 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree or protection level Pn-746.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree or protection level Pn-746.
10. Hcfa(12k) encoder: Encoder internal temperature is higher than 90 Celsius
degree or protection level Pn-746.
11. Hcfa(16k) encoder: Encoder internal temperature is higher than 95 Celsius
degree or protection level Pn-746.
12. Hcfa 23 bit optical encoder: Encoder internal temperature is higher than 90
Celsius degree or protection level Pn-746.
13. YuHeng encoder: Encoder internal temperature is higher than 90 Celsius
degree or protection level Pn-746.

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Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit,
YuHeng or Delta encoders, please check up Pn-D65.
3. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please
resolve problem and restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
5. Make sure parameter Pn-746 "Syntec Encoder internal(1) thermal sensor
overheat threshold" is set correctly.
6. Check the type of resistance used for 2nd encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
7. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-325

2nd Single Axis ID

1st Single Axis ID AL-45 Alarm Name 2nd Encoder External(1) Thermal
Sensor Over Temperature

Alarm Content The temperature that 2nd encoder external(1)'s Thermal Sensor detect is over
drive's protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error
6. Encoder hardware malfunction

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(1) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(1) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75F into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-326

2nd Single Axis ID

1st Single Axis ID AL-46 Alarm Name 2nd Encoder External(2) Thermal
Sensor Over Temperature

Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error
6. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Encoder Alarm - ALARM-3xx – 48

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All in one ID AL-328

2nd Single Axis ID

1st Single Axis ID AL-5A Alarm Name Encoder Internal Thermal Sensor Error

Alarm Content Encoder Internal Thermal Sensor Error

Possible Cause 1. Encoder Internal Thermal Sensor Error

2. With SYNTEC encoder, encoder internal thermal sensor type setting error

Possible Solution 1. If encoder Internal Thermal Sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
2nd Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

All in one ID AL-329

2nd Single A
xis ID

1st AL-5B Alarm Name Encoder External(1) Thermal Sensor is Unplugged

Single Axis
ID

Alarm Encoder External(1) Thermal Sensor is unplugged

Content

Possible 1. Encoder External(1) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(1) thermal sensor type setting error

Encoder Alarm - ALARM-3xx – 49

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Possible 1. (a) Make sure encoder external(1) Thermal Sensor is wired properly.
Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to
1500Ω. If the measured value of resistance appears to be wrong, then please replace
encoder external(1) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder firmware
to V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

All in one ID AL-32A

2nd Single A
xis ID

1st Single AL-5C Alarm Name Encoder External(2) Thermal Sensor is Unplugged
Axis ID

Alarm Encoder External(2) Thermal Sensor is Unplugged

Content

Possible 1. Encoder External(2) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(2) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

Possible 1. (a) Make sure encoder external(2) Thermal Sensor is wired properly.
Solution (b) If encoder External(2) Thermal Sensor is not needed, set parameter Pn-74C(P1-72) to 1.
2. Measure the resistance of encoder external(2) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to 1500Ω. If
the measured value of resistance appears to be wrong, then please replace encoder
external(2) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(2) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.
b. If using KTY84:Please set Pn-75C into 0.

Encoder Alarm - ALARM-3xx – 50

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All in one ID AL-32C

2nd Single A
xis ID

1st Single AL-5E Alarm Name 2nd Encoder internal Thermal Sensor Error
Axis ID

Alarm 2nd Encoder internal Thermal Sensor Error

Content

Possible 1. 2nd Encoder internal Thermal Sensor Error

Cause 2. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error

Possible 1. If 2nd encoder internal Thermal Sensor is not needed, set parameter Pn-74E(P1-74) to 1.
Solution 2. Check the type of resistance used for 2nd encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
b. If using KTY84:Please set Pn-75E into 0.
3. Send back to dealer or Syntec Corp. for repairs.

All in one ID AL-32D

2nd Single Axis ID

1st Single Axis ID AL-5F Alarm Name 2nd Encoder External(1) Thermal
Sensor is Unplugged

Alarm Content 2nd Encoder External(1) Thermal Sensor is Unplugged

Possible Cause 1. 2nd Encoder External(1) Thermal Sensor is not plugged correctly
2. 2nd Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 2nd encoder
4. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error

Encoder Alarm - ALARM-3xx – 51

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Possible Solution 1. (a) Make sure 2nd encoder external(1) Thermal Sensor is wired properly.
(b) If 2nd encoder external(1) Thermal Sensor is not needed, set
parameter Pn-74F(P1-75) to 1.
2. Measure the resistance of 2nd encoder external(1) Thermal Sensor at ambient
temperature, and check if the measured value of resistance is in the operating
range from 500Ω to 1500Ω. If the measured value of resistance appears to be
wrong, then please replace the 2nd encoder external(1) Thermal Sensor with a
new one.
3. Check if the value of drive parameter Pn-D7B【The 5V Detection of 2nd
Encoder】is lower than 5V. If so, please check the power supply voltage of 2nd
encoder port on the drive by probing the output pin. If the supply voltage is
normal, then the 2nd encoder may be broken; otherwise, check if the drive is
working correctly.
4. Check the type of resistance used for 2nd encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd
Encoder firmware to V2.1.1 or higher. And set Pn-75F into 1.
b. If using KTY84:Please set Pn-75F into 0.

All in one ID AL-32E

2nd Single Axis ID

1st Single Axis ID AL-60 Alarm Name 2nd Encoder External(2) Thermal
Sensor is Unplugged

Alarm Content 2nd Encoder External(2) Thermal Sensor is Unplugged

Possible Cause 1. 2nd Encoder External(2) Thermal Sensor is not plugged correctly
2. 2nd Encoder external(2) Thermal Sensor is broken
3. Abnormal power supply voltage of 2nd encoder
4. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error

Encoder Alarm - ALARM-3xx – 52

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Possible Solution 1. (a) Make sure 2nd encoder external(2) Thermal Sensor is wired properly.
(b) If 2nd encoder external(2) Thermal Sensor is not needed, set
parameter Pn-750(P1-76) to 1.
2. Measure the resistance of 2nd encoder external(2) Thermal Sensor at ambient
temperature, and check if the measured value of resistance is in the operating
range from 500Ω to 1500Ω. If the measured value of resistance appears to be
wrong, then please replace the 2nd encoder external(1) Thermal Sensor with a
new one.
3. Check if the value of drive parameter Pn-D7B【The 5V Detection of 2nd
Encoder】is lower than 5V. If so, please check the power supply voltage of 2nd
encoder port on the drive by probing the output pin. If the supply voltage is
normal, then the 2nd encoder may be broken; otherwise, check if the drive is
working correctly.
4. Check the type of resistance used for 2nd encoder external(2) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd
Encoder firmware to V2.1.1 or higher. And set Pn-760 into 1.
b. If using KTY84:Please set Pn-760 into 0.

All in one ID AL-330

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Port Setting Error

Alarm Content Encoder Port (Parameter Pn-901) setting error

Possible Cause 1. Parameter Pn-900 encoder type is set but parameter Pn-901 is not.
2. Port number setting is the same as another encoder port setting
3. Parameter Pn-901 is greater than actual port number

Possible Solution 1. Set parameter Pn-901 correctly according to the actual application.

All in one ID AL-331

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder port setting error

Alarm Content 2nd encoder Port (Parameter Pn-921) setting error

Possible Cause 1. Parameter Pn-920 encoder type is set but parameter Pn-921 is not.
2. Port number setting is the same as another encoder port setting
3. Parameter Pn-921 is greater than actual port number

Possible Solution 1. Set parameter Pn-921 correctly according to the actual application.

Encoder Alarm - ALARM-3xx – 53

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All in one ID AL-332

2nd Single Ax
is ID

1st Single AL-6A Alarm Name Encoder not recognized

Axis ID

Alarm Drive doesn't support the version of encoder version. Do not run this motor and modify any
Content parameters about this motor.

Possible 1. The version of encoder is outdated.

Cause 2. Parameter specifics cannot be recognized if the motor is not supplied by Syntec.
3. Data read from encoder is unable to be interpreted.

Possible 1. Upgrade driver version.

Solution 2. Problems from the motor not supplied by Syntec shall be resolved in following steps:
a. First ensure the encoder communication type is supported by the current software
version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

All in one ID AL-333

2nd Single Axis ID

1st Single Axis ID AL-6B Alarm Name 2nd Encoder not recognized

Alarm Content Drive doesn't support the version of second encoder version. Do not run this
motor and modify any parameters about this motor

Possible Cause 1. The version of encoder is outdated.

2. Parameter specifics cannot be recognized if the motor is not supplied by
Syntec.
3. Data read from encoder is unable to be interpreted.

Possible Solution 1. Upgrade driver version.

2. Problems from the motor not supplied by Syntec shall be resolved in
following steps:
a. First ensure the encoder communication type is supported by the
current software version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

All in one ID AL-334

2nd Single Axis ID

Encoder Alarm - ALARM-3xx – 54

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1st Single Axis ID AL-58 Alarm Name Encoder Download Parameters

Fail

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. The parameters read back from encoder is incorrect.
3. Signal transfer error due to the poor contact of the first encoder's pin
4. With hallow type encoder(mini encoder), check whether motor serial
number is not zero

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
3. Check if encoder is wired correctly and whether there are interferences.
4. Check connectivity of encoder connector pins
5. with hallowed encoder, please set motor serial number as 0 and reboot
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

All in one ID AL-335

2nd Single Axis ID

1st Single Axis ID AL-59 Alarm Name 2nd Encoder Download

Parameters Fail

Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. The parameters read back from 2nd encoder is incorrect.
2. Signal transfer error due to the poor contact of the 2nd encoder's pin
3. With hallow type encoder(mini encoder), check whether motor serial number
is not zero

Encoder Alarm - ALARM-3xx – 55

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Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
2. Check if encoder is wired correctly and whether there are interferences.
3. Check connectivity of encoder connector pins
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.
Refer to AL-58问题处置 for alarm trouble shooting.

All in one ID AL-336

2nd Single Axis ID

1st Single Axis ID AL-4A Alarm Name Syntec Encoder Runs in

Bootloader Mode

Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm
occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

All in one ID AL-337

2nd Single Axis ID

1st Single Axis ID AL-4B Alarm Name 2nd Syntec Encoder Runs in Bootloader Mode

Alarm Content When 2nd is Syntec Encoder and is Running in Bootloader Mode, alarm occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

All in one ID AL-338

2nd Single Axis ID

1st Single Axis ID AL-75 Alarm Name Encoder Register Access Error

Alarm Content Encoder Register Access Error

Encoder Alarm - ALARM-3xx – 56

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Possible Cause 1. Error count is too high while accessing encoder register

Possible Solution 1. Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
i. Pn-D73(D1-28) Serial Encoder CRC error count(hardware)
ii. Pn-D74(D1-29) Serial Encoder CRC error count(software)
iii. Pn-D76(D1-47) Serial Encoder overtime error count
b. If this alarm occurs when saving parameters, reset alarm and
permanently resave parameters again.
c. If issue is recurring, contact dealer or Syntec Corp. for repairs.

All in one ID AL-339

2nd Single Axis ID

1st Single Axis ID AL-76 Alarm Name 2nd Encoder Register Access
Error

Alarm Content 2nd Encoder Register Access Error

Possible Cause 1. Error count is too high while accessing 2nd encoder register

Possible Solution Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
[Link]-D77(D1-42) Serial Encoder CRC error count(hardware)
[Link]-D78(D1-43) Serial Encoder CRC error count(software)
[Link]-D7A(D1-60) Serial Encoder overtime error count
[Link] this alarm occurs when saving parameters, reset alarm and permanently
resave parameters again.
[Link] issue is recurring, contact dealer or Syntec Corp. for repairs

All in one ID AL-33A

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder not support type auto
detection

Alarm Content Type auto detection only support Syntec motors

Possible Cause 1. Setting Pn-900 Encoder Communication Type to 12 with non-Syntec motors
and non-Nikon encoders.
2. Pn-706 Motor Serial Number exception error.

Encoder Alarm - ALARM-3xx – 57

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Possible Solution 1. Please check up and correct Pn-900 setting.

2. Please contact Syntec Corp.

All in one ID AL-33B

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder not support type auto
detection

Alarm Content Type auto detection not support 2nd encoders

Possible Cause 1. Setting Pn-920 2nd Encoder Communication Type to 12 with non-Nikon
encoders

Possible Solution 1. Please check up and correct Pn-920 setting.

All in one ID AL-33C

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Initialization Error

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. 1st encoder still not ready after drive power on for 1 second.

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been initialized
correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

All in one ID AL-33D

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Initialization Error

Encoder Alarm - ALARM-3xx – 58

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Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. 2nd encoder still not ready after drive power on for 1 second.

Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been initialized
correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

All in one ID AL-33E

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Hardware Identity

Unknown

Alarm Content When using Syntec Encoder, Encoder Sensor Type or Hardware ID cannot be
recognized.

Possible Cause 1. 【Pn-90D】Encoder Sensor Type setting error

2. Hardware ID cannot be recognized
• Hardware ID can be obtained from "OpenGuide Help->About->Axis(n)
Encoder Hardware ID" (n = Alarm axis)
3. Encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-90D is in the range of 0~4

2. Upgrade driver version to match encoder software or shipping parameter
3. If all above solutions fail to solve the problem, Hardware may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-33F

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Hardware Identity

Unknown

Alarm Content When using Syntec Encoder, 2nd Encoder Sensor Type or Hardware ID cannot be
recognized.

Encoder Alarm - ALARM-3xx – 59

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Possible Cause 1. 【Pn-92D】2nd Encoder Sensor Type setting error

2. Hardware ID cannot be recognized
• Hardware ID can be obtained from "OpenGuide Help->About->Axis(n)
2nd enc hardware ID" (n = Alarm axis)
3. Encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-92D is in the range of 0~4

2. Upgrade driver version to match encoder software or shipping parameter
3. If all above solutions fail to solve the problem, Hardware may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-340

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Status Error

Alarm Content Encoder status has errors to operate normally

Possible Cause 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder over temperature".

Possible Solution 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.

All in one ID AL-344

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Encoder Signal Noise

Interference

Alarm Content Encoder Signal Noise Interference

Possible Cause 1. Check Pn-D74 Encoder CRC error counter(Software). Check the encoder
wiring.
2. With connecting Tamagawa, YuHeng, Hcfa, or Hcfa 23 bit encoder, the
parameter of encoder communication interface (Pn-900) and encoder's
serial communication may be mismatched If alarm is triggered at power on.

Possible Solution 1. Check the encoder wiring and grounding.

2. Set Pn-900 correctly and reboot drive.
3. Send back to Syntec Corp.

Encoder Alarm - ALARM-3xx – 60

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All in one ID AL-345

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Feedback Abnormal

Alarm Content Packet of encoder position feedback is abnormal and the difference of two
continuous position feedback is too large

Possible Cause 1. Driver detect the encoder feedback is abnormal.

Possible Solution 1. Check is position feedback varies abnormally or unexpectedly.

2. Please contact Syntec Corp.

All in one ID AL-346

2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Motor Rear Cover Over

Temperature

Alarm Content Syntec encoder: Motor rear cover temperature is higher than protection level
Pn-762.

Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor rear cover thermal sensor type setting error
4. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Please check up Pn-D61.
3. Make sure parameter【Pn-746 Motor Rear Cover overheat threshold】is set
correctly.
4. Check the type of resistance used for motor rear cover thermal sensing. If
using PT1000: Update drive firmware to V3.0.0 or higher, and Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
5. If all above solutions fail to solve the problem, thermal sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-320, AL-321, AL-322 Trouble Shooting

【Pn-D95】Enc Error Status ALMC

All in one ID AL-347

2nd Single Axis ID

Encoder Alarm - ALARM-3xx – 61

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1st Single Axis ID - Alarm Name Motor Rear Cover Thermal Sensor Error

Alarm Content Motor Rear Cover Thermal Sensor Error

Possible Cause 1. Motor Rear Cover Thermal Sensor Error

2. Motor rear cover thermal sensor type setting error

Possible Solution 1. If motor rear cover thermal sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for motor rear cover thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

All in one ID AL-348

2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor Coil Thermal Sensor Over
Temperature

Alarm Content The temperature that Motor Coil's Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, motor coil's thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for motor coil thermal sensing. If using
PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Encoder Alarm - ALARM-3xx – 62

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Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

All in one ID AL-34A

2nd Single A
xis ID

1st - Alarm Name Motor Coil Thermal Sensor is Unplugged

Single Axis
ID

Alarm Motor Coil Thermal Sensor is unplugged

Content

Possible 1. Motor Coil Thermal Sensor is not plugged correctly

Cause 2. Motor Coil Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. Motor coil thermal sensor type setting error

Possible 1. (a) Make sure Motor Coil Thermal Sensor is wired properly.
Solution (b) If Motor Coil Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of Motor Coil Thermal Sensor at ambient temperature, and check if
the measured value of resistance is in the operating range from 500Ω to 1500Ω. If the
measured value of resistance appears to be wrong, then please replace Motor Coil Thermal
Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for motor coil thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

All in one ID AL-913

2nd Single A
xis ID

1st - Alarm Name Driver External Motor Thermal Sensor is Unplugged

Single Axis
ID

Alarm Driver External Motor Thermal Sensor is Unplugged

Content

Encoder Alarm - ALARM-3xx – 63

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Possible 1. Thermal sensor is not plugged correctly.

Cause 2. Thermal sensor is broken.

Possible 1. (a) Make sure thermal sensor is wired properly.

Solution (b) If thermal sensor is not needed, set parameter Pn-740 to 1.
2. Measure the resistance of thermal sensor at ambient temperature, and check if the
measured value of resistance is in the operating range from 500 Ω to 1500 Ω. If the
measured value of resistance appears to be wrong, then please replace thermal sensor with
a new one.

All in one ID AL-350

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Status Error

Alarm Content Encoder status has errors to operate normally

Possible Cause 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder over temperature".

Possible Solution 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.

All in one ID AL-354

2nd Single Axis ID

1st Single Axis ID -- Alarm Name 2nd Encoder Signal Noise

Interference

Alarm Content 2nd Encoder Signal Noise Interference

Possible Cause 1. Check Pn-D78 2nd Encoder CRC error counter(Software). Check the encoder
wiring.
2. With connecting Tamagawa, YuHeng, Hcfa, or Hcfa 23 bit encoder, the
parameter of encoder communication interface (Pn-920) and encoder's serial
communication may be mismatched If alarm is triggered at power on.

Possible Solution 1. Check the 2nd encoder wiring and grounding.

2. Set Pn-920 correctly and reboot drive.
3. Send back to Syntec Corp.

All in one ID AL-355

2nd Single Axis ID

Encoder Alarm - ALARM-3xx – 64

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1st Single Axis ID - Alarm Name 2nd Encoder Feedback

Abnormal

Alarm Content Packet of 2nd encoder position feedback is abnormal and the difference of two
continuous position feedback is too large

Possible Cause 1. Driver detect the 2nd encoder feedback is abnormal.

Possible Solution 1. Check is position feedback varies abnormally or unexpectedly.

2. Please contact Syntec Corp.

Encoder Alarm - ALARM-3xx – 65

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4 Tuning Alarm - ALARM-4xx

All in one ID AL-4
00
2nd Single Axis
ID

1st Single Axis AL-2 Alarm Motor Parameter Estimation Failure - Abnormal Output
ID 9 Name Command

Alarm Content The search for the estimated current command fails during parameter estimation

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Abnormal current control

Possible 1. Confirm whether any alarm occurs in the "encoder function test" test. Handle the alarm
Solution during the "encoder function test" test.
2. Check whether the current reaches the 120% rated current of the motor during the
estimation process. Ensure that the motor parameters are estimated when the motor is
no-load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. The voltage command exceeds 40% of the rated motor voltage during the tuning
process. The setting of the internal gain ratio Pn-F2D (Fn-18) of the tuning machine
starts from 100% and is gradually lowered by 20% steps

All in one ID AL-401

2nd Single Axis ID

1st Single Axis ID AL-2A Alarm Motor Parameter Estimation Failure-Abnormal Motor
Name Speed

Alarm Content The motor speed is lower than 80% of the motor rated speed during the parameter
estimation.

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Motor rated speed is too high
4. Abnormal current control
5. Motor speed has not returned to zero when starting parameter estimation

Tuning Alarm - ALARM-4xx – 66

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Possible Solution 1. If the environment is equipped with encoder, confirm whether any alarm occurs in
the "encoder function test" test. Handle the alarm during the "encoder function test"
test.
2. During the rotation estimation process, the motor speed does not exceed 80% of the
rated speed. Ensure that the motor parameters are estimated when the motor is no-
load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. Check whether the motor rated speed exceeds 10000 RPM. It is recommended to use
"static induction motor tuning", or manually enter the motor parameters to avoid
using the existing Motor tuning function.
4. Check whether the current error is too high. The setting of the internal gain ratio Pn-
F2D (Fn-18) of the tuning machine starts from 100% and is gradually lowered by 20%
steps.
5. Return the motor speed to zero, and then start parameter estimation.

All in one ID AL-402

2nd Single Axis ID

1st Single Axis ID AL-50 Alarm Name Current Tuning Error

Alarm Content Current tuning error

Possible Cause 1. Excess current during tuning.

Possible Solution 1. Redo the "Current Tuning" test

2. Send back to Syntec or authorized representative

All in one ID AL-403

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Motor Rotor Time Const. Estimation Failure

Alarm Content Frequency search failure during the estimation process of motor rotor time constant.

Possible Cause 1. Motor Rated Speed Pn-70C is set incorrectly

2. Motor Pole Number Pn-701 is set incorrectly
3. During parameter estimation, the motor is rotated by external force

Possible Solution 1. Correct Pn-70C

2. Correct Pn-701
3. Avoid motor rotation during parameter estimation

Tuning Alarm - ALARM-4xx – 67

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All in one ID AL-404

2nd Single Axis ID

1st Single Axis ID -- Alarm Name PM Motor Parameter Tuning Fail

Alarm Content 1. UVW cable disconnected

2. Voltage command reaches limit during tuning

Possible Cause 1. 3 phase power cables are loose

2. Voltage specification of driver and motor are matched

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.
2. Using driver that voltage specification is matche

All in one ID AL-410

2nd Single Axis ID

1st Single Axis ID AL-2B Alarm Name Acceleration Limit Too Large

Alarm Content Max Jerk, acceleration or travel limit setup inappropriate.

Possible Cause 1. Initial rotor inertia setup incorrect

2. Motor specification input error
3. Low JOG speed
4. Insufficient travel limit
5. Acceleration setup too severe
6. Low Jerk

Possible Solution 1. Excessive intertia setup causes drive to overshoot. Refer to "Auto tuning" section of
manual and reset Pn-720(P4-20) and Pn-722(P4-21).
2. Check motor parameter Pn-7XX (P3-XX).
3. Parameter Pn-304(Fn-02) too low causing tuning to fail. Minimum tuning RPM is 20%of
rated motor speed.
4. Travel parameters Pn-F14(Fn-04)、Pn-F15(Fn-05) are too close causing motor speed
insufficiency. Increase Pn-F14(Fn-04) and Pn-F15(Fn-05) interval to at least half of
motor revolution.
5. Acceleration time Pn-306(P6-10) is so short that motor cannot catch up.
Set Pn-306(P6-10) longer.
6. Jerk time Pn-307(P6-11) is so large that acceleration is unable to reach proper value.
Lower jerk time Pn-307(P6-11) or lengthen acceleration time Pn-30.

All in one ID AL-411

2nd Single Axis ID

Tuning Alarm - ALARM-4xx – 68

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1st Single Axis ID AL-2C Alarm Name Initial Value of Inertia is Set
Unsuitable

Alarm Content Triggered when initial rotor inertia setup inappropriate.

Possible Cause 1. Incorrect rotor inertia and mechanical constant initial setup
2. Incorrect motor rotor time constant setup

Possible Solution 1. Refer to " Auto tuning" section of manual and reset Pn-720(P4-20) and
Pn-722(P4-21).
2. Observe if rotor viscosity drops until alarm is triggered. Refer to "Rotor time
constant tuning" part of "Auto tuning" section of manual.

All in one ID AL-412

2nd Single Axis ID

1st Single Axis ID AL-3E Alarm Name Inertia Tuning Startup Failure

Alarm Content triggered when motor doesn't run during Inertia tuning

Possible Cause 1. Encoder wiring error

2. Motor stall
3. Default torque is too small(50%) that can't drive the load

Possible Solution 1. Check encoder wiring, refer to "Wiring and signal" section of manual
2. The mtor should rotate during tuning with direction that Pn-504 allows (PS:
Only 2nd Single Axis has this function)
a. Check if UVW cables are wired correctly
b. Check for mechanical locks
3. Increase 【Pn-F32】 Torque Command in Test Mode(【Fn-22】Torque
Command in Test Mode) progressively.
When the output torque is enough, the inertia tuning is finished.

All in one ID AL-413

2nd Single Axis ID

1st Single Axis ID AL-74 Alarm Name Inertia Tuning Loading Too Large

Alarm Content Displacement exceeds half the motion limit while estimating gravity

Possible Cause 1. Motion limit is set too small or motor power is insufficient

Tuning Alarm - ALARM-4xx – 69

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Driver Alarm Manual.

Possible Solution 1. Check motion limit Pn-F14(Fn-04) and motor power. Raise motion limit or
choose motor with larger power

All in one ID AL-414

2nd Single Axis ID

1st Single Axis ID AL-78 Alarm Name Load Inertia Value Error

Alarm Content Load intertia value out of range

Possible Cause 1. Rotor inertia value error

2. Linear motor load inertia value out of range

Possible Solution 1. Re-enter specifics' rotor inertia parameter, or re-execute rotor inertia estimation
during idling.
2. Refer to "linear motor SOP Q and A", restart rotor inertia tuning instead of load inertia
tuning.

All in one ID AL-420

2nd Single Axis ID

1st Single Axis ID AL-3D Alarm Name Encoder Offset Searching Failure

Alarm Content Drive fails to detect accurate motor pole position

Possible Cause 1. Encoder mount loose, causing position shift

2. Motor stall

Possible Solution 1. Make sure encoder index and motor shaft angle are fixed
2. Motor should rotate twice during searching process
a. Check if UVW cables are wired correctly
b. Check for mechanical locks

All in one ID AL-430

2nd Single Axis ID

1st Single Axis ID AL-4F Alarm Name Encoder Calibration Stall Error

Alarm Content No motor rotation even as current output reaches limit

Tuning Alarm - ALARM-4xx – 70

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Driver Alarm Manual.

Possible Cause 1. Motor overload

2. UVW wiring error

Possible Solution 1. Check motor for mechanical interferences

2. Check Pn-441/Pn-444, Reset correct Pn-441/Pn-444
3. Check UVW wiring from drive to motor

All in one ID AL-431

2nd Single Axis ID

1st Single Axis ID AL-3A Alarm Name Encoder Pitch Compensation

Error

Alarm Content Adjacent compensation value varies too greatly

Possible Cause 1. Encoder's original position feedback fluctuates severely

2. Encoder's compensation fixture error
3. Encoder malfunction

Possible Solution 1. Check if 1st and 2nd feedback mechanical angle match. Change encoder
polarity while ensuring motor direction is correct.
Check if 1st and 2nd encoder's position error is greater than 20 during
compensation. Redo compensation. Replace encoder if it keeps failing.
2. Make sure fixture is correctly mounted. Rotate motor and check if 1st
feedback mechanical angle changes.
3. Rotate motor and check if 2nd feedback mechanical angle changes. If not,
replace encoder and send defective to Syntec or authorized representative
for repairs.

All in one ID AL-440

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name Dead time calibration initial
failure

Alarm Content Dead time calibration initial failure

Possible Cause 1. Some axes are servo on state

Possible Solution 1. Check all axes on servo state

Servo off all axes and redo tuning

Tuning Alarm - ALARM-4xx – 71

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All in one ID AL-450

2nd Single Axis ID

1st Single Axis ID AL-7A Alarm Name Sensor Test Fail

Alarm Content Sensor test setting error or motor stall

Possible Cause 1. Motion limit is set too small

a. Linear motor: Whether position limit larger than 1.5 magnetic
pitch.
b. Rotary motor: Whether position limit larger than 2.5 electrical
period.
2. Lmotor stall
3. Encoder no feedback

Possible Solution 1. Set motion limit:

a. Linear motor: Reserve a travel distance larger than 1.5 magnetic
pitch.
b. Rotary motor: Reserve a travel distance larger than 2.5 electrical
period.
2. Check rotor position, Check Pn-441/Pn-444:
a. Move motor to suitable position
b. Reset Pn-441/Pn-444
3. Connect and wire encoder correctly

All in one ID AL-451

2nd Single Axis ID

1st Single Axis ID AL-7B Alarm Name Linear Motor Magnetic Pitch
Setting Error

Alarm Content Detected magnetic pitch (Pn-D85) and set value (Pn-702) are mismatched

Possible Cause 1. Magnetic pitch or encoder resolution setup error

Possible Solution 1. Set parameters correctly

All in one ID AL-452

2nd Single Axis ID

1st Single Axis ID Alarm Name Proximity Switch Spindle Posing

Tuning Error

Tuning Alarm - ALARM-4xx – 72

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Alarm Content The tuning of digital input filtering level failed

Possible Cause 1. Wrong setting of gear number of motor side or screw side
2. Abnormal function of proximity switch
3. Spindle orientation check window is too narrow

Possible Solution 1. Set parameters Pn-20A, Pn-20C, Pn-522, Pn-50A and Pn-50B correctly
2. Check the installation and signal of proximity

All in one ID AL-453

2nd Single Axis ID

1st Single Axis ID Alarm Name Global Tuning Failure

Alarm Content Unexpected alarm occurred during tuning process

Possible Cause Certain axis registers the alarm during tuning process

Possible Solution Solve the cause of the alarm, and then execute the tuning again

Tuning Alarm - ALARM-4xx – 73

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Driver Alarm Manual.

5 Application Alarm - ALARM-5xx

All in one ID AL-500
2nd Single Axis ID

1st Single Axis ID AL-2F Alarm Name Incorrect setting of operational

curve for V/f control

Alarm Content V/f curve slope setup error

Possible Cause 1. V/f curve slope setup error, check parameters Pn-112~Pn-115 (P2-31~P2-34)

Possible Solution 1. Operation points 1 and 2 must increase in order. V and F of point 1 must be
greater than those of point 2.
2. Frequency of operation point 2 cannot be above rated frequency.
3. Voltage of operation point 2 cannot be above rated voltage.
4. Voltage of operation point 1 must be higher than minimum VF voltage.
( Observe Pn-D3B (D1-30) for further information)
5. V and f of both points cannot be 0.

All in one ID AL-501

2nd Single Axis ID

1st Single Axis ID AL-30 Alarm Name V/f Overcurrent

Alarm Content 1. The current feedback is continuously over the maximum current of motor in V/
f mode.
2. Triggered when current feedback is greater than 120% of maximum current

Possible Cause 1. Severe setting of acceleration time or jerk time

2. Incorrect V/f curve setting
3. The motor is overload.

Possible Solution 1. Increase jerk time(ms) and acceleration time

2. Adjust V/f operating curve
3. Appropriately decrease the load.

Remark From v2.12.7 , the second trigger mechanism of alarm content has been removed.

All in one ID AL-502

2nd Single Axis ID

Application Alarm - ALARM-5xx – 74

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1st Single Axis ID Alarm Name Current loop command saturation

Alarm Content The voltage command reaches the limit for 150 millisecond after servo on when using
open loop control or processing tuning function.

Possible Cause 1. In dual feedback or semi-closed loop control mode the belt slips.
2. Gain tuning result is improper.
3. UVW wiring is wrong or not connected.
4. UVW phase short circuit, or short to ground.

Possible Solution 1. Tighten or replace the belt.

2. Refer to chapter "Auto Tuning" in user manual, tune gain properly.
3. Refer to chapter "Wiring and signal" in user manual, and correct wiring.
4. Turn off the power, remove power cable, check UVW to P and N is not short circuit.
Use multimeter to measure is the driver connector P/N(+/-) to U/V/W phase short
circuit, if it is short, this means the phase upper/lower bridge arm transistor was
broken.

All in one ID AL-505

2nd Single Axis ID

1st Single Axis ID - Alarm Name Control mode not set properly

Alarm Content Control mode should not be able to use with current setting or apparatus

Possible Cause 1. None of encoder applied in position control

2. Disable position control with V/f mode setting
3. Gantry control does not support all control modes except the host position
mode

Possible Solution 1. Check if used function in position control. Make sure of correct setting on
controller or encoder configuration
2. Check Pn-330 setting which is allowed to enter position control
mode. Correct Pn-330 or avoid position control mode switch by controller
3. Check the controller settings or Pn-840

All in one ID AL-510

2nd Single Axis
ID

1st Single Axis ID AL-3C Alarm Name Spindle Posing Failure

Alarm Content Spindle posing incomplete in time limit

Application Alarm - ALARM-5xx – 75

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Possible Cause 1. Orientation angle setting error, mechanical interference cause spindle diverge.
2. Spindle orientation fails to reach window set in Pn-522(P6-12) for 2 seconds after
command complete.
3. Encoder communication type error.
4. Filtering level is too high or signal width is too short. (Only All in one ID/2nd Single
Axis support)
5. Proximity switch orientation failure.
6. Proximity switch orientation has wrong gear ratio.
7. Orientation is abnormally aborted.
8. V/f mode or none of encoder applied do not support spindle orientation.

Possible Solution 1. Check orientation angle and mechanical interference.

2. Make sure parameter Pn-522(P6-12) is set in a reasonable range. Suggested value is
500. ( 0.5 degrees)
3. Make sure Pn-900(P3-20) in single feedback control or Pn-920(P6-80) in dual feedback
control is not 3.
4. Check up the manual of Pn-03E and adjust it with motor running and monitoring Pn-
D35 I Bits Status. (Only All in one ID/2nd Single Axis support)
5. If using proximity switch orientation Pn-243=1(P6-29=1), check Pn-D97(D1-77) is
updated each turn. Assemble proximity switch correctly Pn-50A~Pn-50B(P1-40~P1-41).
6. If using proximity switch orientation Pn-243=1(P6-29=1), check the gear ratio from
controller is correctly set. Update controller software version to at least 10.116.24R(1st
Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly.
7. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting.
8. Check Pn-330 and encoder setting and correct them.

All in one ID AL-511

2nd Single Axis ID

1st Single Axis ID AL-62 Alarm Name Spindle Posing Deviate

Alarm Content Position deviated after posing complete

Possible Cause 1. Gain tuning result is improper

2. Orientation angle setting error, mechanical interference cause spindle diverge
3. Spindle orientation check window is too narrow

Possible Solution 1. Refer to chapter "Auto Tuning" in user manual, tune gain properly
2. Check orientation angle and mechanical interference
3. Check whether parameter Pn-522(P6-12) is set in a reasonable range

All in one ID AL-512

2nd Single Axis ID

Application Alarm - ALARM-5xx – 76

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1st Single Axis ID - Alarm Name Error Digital Input Signal Index
Position

Alarm Content 1. Proximity signal may be disturbed, driver can't mark an index position

Possible Cause 1. Digital Input Sampling Factor too low

2. Input signal too noisy
3. Gear ratio set incorrectly

Possible Solution 1. Check Pn-03E. Please tune up level of Pn-03E and retry your test
2. Please check the installation of input wire, or proper material use
3. Replace with an more anti-noise material, or change a way of installation
4. Check gear ratio, measure and examine gear ratio again(Controller
parameter Pr1681~Pr1700 Spindle 1st gear number at screw side and motor
side)

All in one ID AL-513

2nd Single
Axis ID

1st Single - Alarm Name Dual Feedback parameter setting error

Axis ID

Alarm 1. Parameters setting error in dual feedback control mode.

Content

Possible 1. Enable velocity dual feedback control, while position dual feedback control is disabled.
Cause 2. 2nd Encoder: Pn-924 is not relative to Pn-920, Pn-335.
3. With SYNTEC 2nd encoder, Pn-931 is not illegal according to Pn-335.
4. 2nd Encoder application type(linear/rotary) is not compatible with Pn-335 setting.
5. Enable 【Pn-810】Switch of Extended Monitor With Semi-closed loop and 【Pn-22A】
Enable Pos Dual Feedback Control at the same time.
6. Linear motor does not support dual feedback control.

Application Alarm - ALARM-5xx – 77

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Possible 1. When enable velocity dual feedback control(Pn-32A = 1), Must enable position dual
Solution feedback control(Pn-22A = 1). If velocity dual feedback control is unnecessary, set Pn-32A =
0.
2. Check Pn-924, Pn-920, Pn-335 settings. If using linear 2nd encoder, please set Pn-924 into 2
or 0, dependent to Pn-920. If using non-incremental 2nd encoder, please set Pn-924 into 2
or 1 instead of 0.
3. Check Pn-931, Pn-335 settings. If Pn-931 is set to 1, Pn-335 must be 0 or 2; if Pn-931 is set to
2, Pn-335 must be 1 and check Pn-284 if legal.
4. Check Pn-920 parameter manual to check 2nd encoder application type(linear/rotary) is
compatible with Pn-335 setting. If linear encoder, Pn-335 must be 1; if rotary encoder,
Pn-355 must be 0 or 2.
5. Check the setting of 【Pn-810】Switch of Extended Monitor With Semi-closed loop . Under
semi-close loop conditions, if【Pn-810】Switch of Extended Monitor With Semi-closed
loop is enabled, then the 【Pn-22A】 Enable Pos Dual Feedback Control should be
disabled.
6. Check Pn-22A, Pn-700 settings. If enable dual feedback control(Pn-22A = 1), Pn-700 must
be 0 or 2.

Remark Alarm has been added after version v2.12.10

All in one ID AL-520

2nd Single Axis ID

1st Single Axis ID AL-38 Alarm Excessive position error between 1st and 2nd
Name feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level

Possible Cause 1. Belt slip

2. 2nd encoder pulse loss, no feedback or encoder polarity error
3. Gear ratio set incorrectly
4. Pn-51A set too strictly
5. Uses ABZ type as 2nd encoder and the resolution value is wrong

Application Alarm - ALARM-5xx – 78

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Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.
4. Check Pn-51A setting. Refer to 2nd Generation Driver Dual Feedback Tuning
Manual(Analysis platform) or "The Pos Dual Feedback Control Of The Linear
Scales with Analysis Platform"
a. For spindle dual feedback, it is recommended setting this error bound
(Pn-51A) as 0.1 times of the 2nd encode resolution.
b. For axial dual feedback, if the resolution of the outer feedback linear
scale is R pulse/mm and the mechanism has a backlash error of P mm,
this parameter setting (Pn-51A) must be greater than P * R, and it is
recommended to set 2 to 3 times P * R or more.
5. For axial dual feedback, please check whether【Pn-922】2nd Encoder
Resolution is set correctly.

All in one ID AL-521

2nd Single Axis ID

1st Single Axis ID AL-1F Alarm Name Excessive Following Error

Alarm Content Error between position command and feedback is too large

Possible Cause 1. Torque limit too low

2. Motor overload
3. Severe speed command change
4. Rotor inertia set incorrectly
5. Parameter Pn-22C(P6-41) too low

Possible Solution 1. Check parameter Pn-70A(P3-11).

2. Check if load ratio is continuously over 100%.
3. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
4. Rotor inertia is set too low, output current is too small, resulting incorrect control
behavior.
5. Check parameter Pn-22C(P6-41).
Pn-22C(P6-41) has its parameter lower bound,the minimum value of Pn-22C is 1/5 of
latch frequency.
6. Make sure Pn-904/Pn-924(P3-23/P6-83) 1st/2nd encoder incremental/ absolute setup
is correct.

All in one ID AL-522

2nd Single Axis ID

1st Single Axis ID AL-63 Alarm Name Servo On Command Conflict

Application Alarm - ALARM-5xx – 79

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Alarm Content Servo on command conflict

Possible Cause 1. Drive receives Servo On and Auxiliary function at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions

2. Avoid Servo On and enabling Auxiliary function at the same time

Note • Alarm has been delete for single axis drive version V1.6.9 and after.
• Alarm has been delete for 4-in-1 drive version 4 in 1 V2.3.0 and after.

All in one ID AL-523

2nd Single Axis ID

1st Single Axis ID AL-3F Alarm Name Parameter Saving Command is Illegal

Alarm Content Parameter saving command is given while Servo On

Possible Cause 1. Parameter saving command is given while Servo On

Possible Solution 1. Give parameter saving command while Servo Off

All in one ID AL-524

2nd Single Axis ID

1st Single Axis ID AL-81 Alarm Name Serious Belt slip

Alarm Content Speed error between external encoder and estimator is too great

Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio properly

All in one ID AL-525

2nd Single Axis ID

1st Single Axis ID AL-7C Alarm Name Electrical Gear Error

Alarm Content Relative setting error

Application Alarm - ALARM-5xx – 80

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Possible Cause 1. Parameter setting error

2. Encoder communication type not supported

Possible Solution 1. The ratio of Pn-20E/Pn-210 (P6-08/P6-09) should be integral, and be power
of 2, and not more than 256.
2. If 23 bit TAMAGAWA encoder is used, Pn-20E can not more than 128.
3. Pn-210 (P6-09)must set to 1.
4. Please check 【Pn-DD4】Encoder Active Communication Type. If in
DualFeedback control, then check 【Pn-DD5】2nd Encoder Active
Communication Type. If version is 1.6.x, this function only supports Nikon
encoder; if version is v2.x, then support Nikon, Sankyo, HCFA and 23/25 bit
TAMAGAWA, Delta encoders.

All in one ID AL-526

2nd Single Axis ID

1st Single Axis ID - Alarm Extremely excessive position error between 1st and
Name 2nd feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level extremely

Possible Cause 1. Belt slip

2. 2nd encoder pulse loss or no feedback
3. Gear ratio set incorrectly

Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.

All in one ID AL-527

2nd Single Axis ID

1st Single Axis ID - Alarm Gantry control position feedback critical deviation
Name

Alarm Content The position difference under gantry control exceeds the limit

Possible Cause 1. Host command polarity setting error

2. The origin setting of the gantry axis is not completed
3. The position deviation alarm threshold is too strict
4. Inertia setting error
5. One of axes is stuck mechanically

Application Alarm - ALARM-5xx – 81

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Possible Solution 1. Check the Pn-020 host command polarity of the two axes
2. Check the origin setting of the gantry axis
3. Confirm Pn-572 position deviation alarm threshold
4. Check the rotor and loader inertia or adjust the inertia
5. Check if any axis is mechanically stuck

All in one ID AL-528

2nd Single Axis ID

1st Single Axis ID - Alarm No origin point for gantry control

Name

Alarm Content No origin point for gantry control

Possible Cause No origin point for gantry control

Possible Solution Set the correct origin for the incremental encoder through Pn-F46 = 1

All in one ID AL-529

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Excessive Position Error Overflow

Alarm Content Excessive overflow of pulse error between position command and feedback

Possible Cause 1. Torque limit reach, then position error is too large

Possible Solution 1. Check position target, and set proper position target

All in one ID AL-52F

2nd Single Axis ID

1st Single Axis ID AL-19 Alarm Name Servo On Timeout

Alarm Content Servo on longer than normal

Application Alarm - ALARM-5xx – 82

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Possible Cause 1. Power of driver is loss or DC bus voltage is too low.

2. Drive configuration error.
3. Encoder or current sensor is malfunctioned.
4. 1st Encoder can't be Syntec Accelerometer. (a.k.a Pn-DD4 = 13, Pn-90D = 3)
5. Check Pn-D20, if using absolute encoder, Bit 1 and Bit 2 shall all be ON.
Otherwise, it may cause this.
6. Check Pn-D20, Bit 6 shall be OFF. Otherwise, it may cause this.

Possible Solution 1. Check up input voltage if lower than Pn-640(P5-00) supply voltage. Make
sure of specification match between driver rated supply, wiring and
Pn-640(P5-00) setting.
2. Send back to Syntec or authorized representative.

All in one ID AL-530

2nd Single Axis ID

1st Single Axis ID AL-20 Alarm Name Zero Speed Check Fail

Alarm Content Zero speed check time longer than normal

Possible Cause 1. Pn-502(P6-15) Zero Velocity Window is set too small

2. External overload
3. Tuning result abnormal

Possible Solution 1. Check Pn-502(P6-15) settings. Set Pn-502(P6-15) larger.

2. Pn-306(P6-10) maximum acceleration and Pn-307(P6-11) maximum JERK time are set
too small. Check and set them larger.
3. Check auto tuning parameters. Refer to "Auto tuning" section of manual.

All in one ID AL-531

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Drive Parameter Loaded to Defaults

Alarm Content Do load default parameter function, parameters have been loaded to default value.

Possible Cause 1. If Pn-F43 load default parameter function is modified, this warning will be shown after
the parameter is successfully loaded.

Possible Solution 1. Please reboot the drive and check if this warning is still exist.

All in one ID AL-542

2nd Single Axis ID

Application Alarm - ALARM-5xx – 83

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1st Single Axis ID - Alarm Name Laser Cruise Mode Failure

Alarm Content Laser Cruise Mode Failure

Possible Cause 1. 2nd encoder communication type non altimeter or LVDT

2. V/f mode or none of encoder applied do not support laser cruise mode

Possible Solution 1. Check Pn-920 and set 2nd encoder as altimeter or LVDT
2. Check Pn-330 and encoder setting and correct them

All in one ID AL-543

2nd Single Axis ID

1st Single Axis ID - Alarm Name The Proximity Spindle Position DI setting error

Alarm Content More than one DI set as the Proximity Spindle Position function

Possible Cause 1. The Proximity Spindle Position function only can set one DI in one axis

Possible Solution 1. Check Pn-50A ~ Pn-50D，Close the redundant Proximity Spindle Position

All in one ID AL-544

2nd Single Axis ID

1st Single Axis ID - Alarm Name Linear Sensor Overflow

Alarm Content Position feedback discontinuous due to linear sensor overflow

Possible Cause 1. Overflow appearance while linear sensor accrossing zero

Possible Solution 1. Check if the movement of linear sensor accrossing zero

2. If using linear sensor of BiSSC, EnDat, FeeDat, Mitutoyo, set Pn-214 Incremental
calculation

All in one ID AL-550

2nd Single Axis ID

1st Single Axis ID - Alarm Name Unexpected disturbance torque

Alarm Content Unexpected disturbance torque

Application Alarm - ALARM-5xx – 84

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Driver Alarm Manual.

Possible Cause 1. Unexpected disturbance torque.

2. The detection threshold parameter is set too low.

Possible Solution 1. Confirm whether there is a mechanical collision in this axis. Avoid collision on
the motion path.
2. Check whether Pn-850 or Pn-851 is set too low. Increase Pn-850 or Pn-851.

All in one ID AL-551

2nd Single Axis ID

1st Single Axis ID - Alarm Name Excessive Dynamic Following Error

Alarm Content Excessive error between Simulated and Real posfbk

Possible Cause 1. Disturbance torque is too high.

2. The dynamic position err bound (Pn-574) is too low
3. Torque limit too low
4. Severe speed command change
5. Load inertia set incorrectly

Possible Solution 1. Check if load ratio is too high. Reduce motor load or avoid collision on the
motion path.
2. Check parameter Pn-574. Set proper dynamic position err bound.(Pn-574)
3. Check parameter Pn-70A. Set proper torque limit(Pn-70A)
4. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
5. The simulated position error will be incorrect due to load inertia error. Set the
correct load inertia.

All in one ID AL-690

2nd Single Axis ID

1st Single Axis ID - Alarm Name Not support winding selection

function

Alarm Content The switch function of high and low speed coil can't be opened.

Possible Cause 1. The wrong setting of Pn-72C Motor Winding Mode

2. CNC version not support winding selection function
3. Only induction spindle support winding selection function

Application Alarm - ALARM-5xx – 85

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Driver Alarm Manual.

Possible Solution 1. Set Pn-72C Motor Winding Mode correctly

2. Update CNC version correctly
3. Set Pn-700 Motor Type and Pn-803 Motor Application correctly, or disable
Pn-01E winding selection function

Application Alarm - ALARM-5xx – 86

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6 Special Alarm - ALARM

All in one ID AL-810
2nd Single Axis ID

1st Single Axis ID AL-810 Alarm Name Encoder Battery Low Voltage Position
Loss

Alarm Content Encoder battery low, position data is lost.

Possible Cause 1. Battery voltage too low or no battery.

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 2.9V.
e. YuHeng: battery voltage is less than 2.75 V.
f. HCFA 23 bits optical encoder: battery voltage is less than 2.9 V.
2. Parameter setting error.

Possible Solution 1. Change battery

a. With controller: Keep driver power on, change the battery and restart
system.
b. Without controller: Keep driver power on, change the battery, set
parameter Pn-F44(Fn-34) to 1 and restart drive.
2. If not absolute encoder, set parameter Pn-904(P3-23) to 0 and restart drive.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-812

2nd Single Axis ID

1st Single Axis ID AL-56 Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 2.9V.
e. YuHeng: battery voltage is less than 2.75 V.
f. HCFA 23 bits optical encoder: battery voltage is less than 2.9 V.
2. Parameter set incorrectly

Special Alarm - ALARM – 87

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Possible Solution 1. Change battery

a. With controller: Keep driver power on, change the battery and
reboot system.
b. No controller: Keep driver power on, change the battery, set parameter Pn-
F44(Fn-34) to 1 and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-830

2nd Single Axis ID

1st Single Axis ID AL-830 Alarm Name ABS Type Encoder Battery Low Voltage Alarm

Alarm Content ABS type encoder battery voltage lower than 3V.

Possible Cause 1. Battery voltage too low or no battery.

2. Parameter setting error.

Possible Solution 1. Change battery and restart drive (No need to restart if equipped with Nikon encoder).
2. If not ABS type encoder, set parameter Pn-904(P3-23) to 0 and restart drive.

All in one ID AL-B6B

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Mechatrolink ASIC Malfunction

Alarm Content Mechatrolink ASIC Malfunction

Possible Cause 1. Mechatrolink ASIC Malfunction

Possible Solution 1. Please contact distributor or Syntec representative.

All in one ID AL-E02

2nd Single Axis ID

1st Single Axis ID - Alarm Name Host Communication Synchronization Error

Alarm Content Host Communication packet abnormal.

Special Alarm - ALARM – 88

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Possible Cause 1. Host Data exchange time out.

Possible Solution 1. Check the setting of the Mechatrolink transmission cycle Pr3203.

All in one ID AL-E30

2nd Single Axis ID

1st Single Axis ID - Alarm Name Mechatrolink position command error

Alarm Content Mechatrolink position command error, received position command too large.

Possible Cause 1. Position command is too large, probably abnormal increment compared with the last
command

Possible Solution 1. Position command varies abnormally or unexpectedly

2. Check up software version of the controller. Please inform the manufacturer.

All in one ID AL-E40

2nd Single Axis ID

1st Single Axis ID - Alarm Name Driver Command Calculation Timeout

Alarm Content Driver insufficient performance, can't execute controller command.

Possible Cause 1. Insufficient calculation time.

2. Mechatrolink interpolation time interval setting is outside specified range.

Possible Solution 1. Disable unnecessary functions.

2. Decrease Pn-643 High Cycle Calculation Level.
3. Raise controller parameter Pr3203 interpolation time interval setting to appropriate
value.

All in one ID AL-E50

2nd Single Axis
ID

1st Single Axis AL-E50 Alarm Name Host command not updated
ID

Alarm Content Host communication WDT check error.

Special Alarm - ALARM – 89

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Driver Alarm Manual.

Possible Cause 1. The controller did not update the packet correctly or the host communication chip is
abnormal.

Possible 1. Check if the host command sends unexpected performance.

Solution 2. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E60

2nd Single Axis ID

1st Single Axis ID -- Alarm Host communication disturbed by noise(Checked by hardware)

Name

Alarm Content Host communication CRC check error(Checked by hardware).

Possible Cause 1. Host communication is disturbed by noise, which makes the packet unusable.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E61

2nd Single Axis ID

1st Single Axis ID - Alarm Name Host Transmission Cycle Error

Alarm Content The transmission cycle interval varied in tolerance which is out of range.

Possible Cause 1. Host communication varied in tolerance which is out of 10% of period.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E62

2nd Single Axis ID

1st Single Axis ID -- Alarm Host communication disturbed by noise(Checked by software)

Name

Alarm Content Host communication CRC check error(Checked by software).

Possible Cause 1. Host communication is disturbed by noise, which makes the packet unusable.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

Special Alarm - ALARM – 90

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All in one ID AL-E63

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication sequence error

Alarm Content Host communication SYNC flag check error.

Possible Cause 1. Host communication is disturbed by noise, resulting in abnormal synchronization

signal.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E65

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication disconnect

Alarm Content Host communication disconnect.

Possible Cause 1. Wire falling off or loose.

Possible Solution 1. Check serial wiring, whether connections are firm.

All in one ID AL-E68

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication continuous error

Alarm Content Host communication continuous error.

Possible Cause 1. Host communication is disturbed by noise.

2. The controller did not update the packet correctly.
3. The host communication chip is abnormal.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.
2. Check if the host command sends unexpected performance.

All in one ID AL-E69

2nd Single Axis ID

Special Alarm - ALARM – 91

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1st Single Axis ID -- Alarm Name Host communication incorrect connect port

Alarm Content Host communication incorrect connect port.

Possible Cause 1. Serial wiring are opposing connect port In and port Out.

Possible Solution 1. Check serial wiring, whether correct connect port In and port Out.

All in one ID AL-F10

2nd Single Axis
ID

1st Single Axis - Alarm Name Power supply line open phase
ID

Alarm Content One phase of the power supply has low voltage.

Possible Cause 1. Voltage low for more than 1 second for R, S or T phase with main power on.
2. Parameter setting error.

Possible 1. Tighten power supply wires.

Solution 2. If using single-phase power supply, set parameter Pn-036 to 1 and restart drive.

Special Alarm - ALARM – 92

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7 Driver Warning - WARNING-9xx

All in one ID AL-910
2nd Single Axis ID

1st Single Axis ID - Alarm Name IGBT High Temperature

Alarm Content The temperature of IGBT is over 90℃ for 10 sec continuously

Possible Cause 1. Severe acceleration change

2. Cooling system failure
3. Drive output short-circuit
4. Ambient temperature overheat
5. Heat source nearby
6. Continuous use while exceeding drive’s rated load

Possible Solution 1. Increase Pn-307

2. Check if fan is functioning normally.
3. Check drive’s output wiring, refer to “Wiring and Signal” section of manual.
4. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
5. Check environment, remove external heat source or enhance cooling
capacity.
6. Check for motor overload or over current.

All in one ID AL-911

2nd Single Axis ID

1st Single Axis ID - Alarm Name Power Stage Regenerative Resistor

High Temperature

Alarm Content The temperature of regenerative resistor is over 105℃

Possible Cause 1. The acceleration is too severe.

2. Motor or driver model selection is mismatch.

Possible Solution 1. Check if the acceleration time setting is too short. Increase Pn-307.
2. Check if the used motor and its load match the driver's built-in regenerative
resistor.
a. Reduce the load on the motor or spindle.
b. Use external regenerative resistor instead.
c. Contact Syntec to assist in replacing the built-in regenerative resistor
or driver model with larger resistor.

Driver Warning - WARNING-9xx – 93

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All in one ID AL-912

2nd Single Axis
ID

1st Single Axis - Alarm Name Power supply line open phase
ID

Alarm Content One phase of the power supply has low voltage.

Possible Cause 1. Voltage low for more than 1 second for R, S or T phase with main power on.
2. Parameter setting error.

Possible 1. Tighten power supply wires.

Solution 2. If using single-phase power supply, set parameter Pn-036 to 1 and restart drive.

All in one ID AL-913

2nd Single A
xis ID

1st - Alarm Name Driver External Motor Thermal Sensor is Unplugged

Single Axis
ID

Alarm Driver External Motor Thermal Sensor is Unplugged

Content

Possible 1. Thermal sensor is not plugged correctly.

Cause 2. Thermal sensor is broken.

Possible 1. (a) Make sure thermal sensor is wired properly.

Solution (b) If thermal sensor is not needed, set parameter Pn-740 to 1.
2. Measure the resistance of thermal sensor at ambient temperature, and check if the
measured value of resistance is in the operating range from 500 Ω to 1500 Ω. If the
measured value of resistance appears to be wrong, then please replace thermal sensor with
a new one.

All in one ID AL-920

2nd Single Axis ID

1st Single Axis ID AL-920 Alarm Name Servo On Command Conflict

Driver Warning - WARNING-9xx – 94

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Alarm Content Servo On command conflict

Possible Cause 1. Drive receives Servo ON and auxiliary function command at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions.

2. Avoid giving Servo ON and auxiliary function command at the same time.

All in one ID AL-921

2nd Single Axis ID

1st Single Axis ID - Alarm Name Power off pull-up function is not supported

Alarm Content Power off tool retraction function is not supported

Possible Cause 1. Controller version doesn't support power off pull-up function
2. The setting of weight direction is wrong.
3. Power off detection module damaged
4. V/f mode or none of encoder applied do not support pull-up function
5. Gantry control does not support pull-up function

Possible Solution 1. If needed, upgrade controller version

2. Please set Pn-805 to 1 or -1
3. Set Pn-804 = 0 to disable power off pull-up function, or send back to Syntec
4. Check Pn-330 and encoder setting and correct them
5. If you do not need to enable gantry control, please disable Pn-830 and Pn-840

All in one ID AL-922

2nd Single Axis ID

1st Single Axis ID - Alarm Name Proximity Position is not

supported

Alarm Content Proximity Position is not supported

Possible Cause 1. Controller version doesn't support Proximity Position function

2. Not support Proximity Position function with Dual Feedback Control

Possible Solution 1. Set Pn-243 = 0 to disable Posing by proximity switch function or upgrade CNC
version if needed
2. Set Pn-243 = 0 to disable Posing by proximity switch function or check
whether disable dual feedback control(Pn-22A)

Driver Warning - WARNING-9xx – 95

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All in one ID --
2nd Single Axis ID

1st Single Axis ID AL-923 Alarm Name Cooling Fan Error

Alarm Content Triggered when power stage reports abnormality

Possible Cause 1. Cooling fan failure

Possible Solution 1. Send back to Syntec or authorized dealer for repairs

All in one ID AL-925

2nd Single Axis ID

1st Single Axis ID - Alarm Name Control mode not applicable with tuning
function

Alarm Content Corresponding tuning function is not applicable to the control mode or other settings

Possible Cause 1. Speed control mode setting is not applicable to tuning function
2. Encoder interface, motor type or parameter setting is not applicable to tuning
function

Possible Solution 1. Check Pn-330 if the tuning function is supported with it and correct it
2. Check using conditions of tuning function and modify setting depending of those
conditions. Otherwise, don't use this function with the current apparatus or
configuration.

Note Please refer to 【Pn-330】 Speed Control Mode or AL-925 警报排查

All in one ID AL-926

2nd Single Axis ID

1st Single Axis ID - Alarm Name EEPROM Cannot execute the Function of Write
Data

Alarm Content EEPROM-Write Protect Pin Cannot Pull-Low

Possible Cause 1. EERPOM's write-protect function cannot be canceled by the software

2. The EEPROM's data of frontstage is incorrect

Driver Warning - WARNING-9xx – 96

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Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-928

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Insufficient permissions

Alarm Content Permissions check error

Possible Cause 1. User doesn't have permission to use this feature

Possible Solution 1. Check if permission parameter Pn-F00 is set correctly

All in one ID AL-930

2nd Single Axis ID

1st Single Axis ID AL-930 Alarm Name Abs Type Encoder Battery Low
Voltage

Alarm Content ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Keep driver power on, change the battery. If using Panasonic encoder or old
version HCFA(Pn-900 or Pn-DD4 equals 22), then restart driver. If using Nikon,
Mitsubish, Delta, Tamagawa, YuHeng, HCFA 23 bits optical encoder or new
version HCFA encoder(Pn-900 or Pn-DD4 equals 23), then don't need to
restart.
2. If not ABS encoder, set drive parameter Pn-904(P3-23) to 0, save and restart.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-931

2nd Single Axis ID

1st Single Axis ID AL-931 Alarm Name Encoder Low Voltage

Alarm Content Encoder power source voltage abnormal

Driver Warning - WARNING-9xx – 97

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Possible Cause 1. FeeDat encoder power source voltage too great or insufficient
2. EnDat encoder power source voltage insufficient

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-932

2nd Single Axis ID

1st Single Axis ID AL-932 Alarm Name Encoder Signal Abnormal

Alarm Content Encoder signal amplitude is too low.

Possible Cause 1. FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed.

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-933

2nd Single Axis ID

Single Axis ID AL-933 Alarm Name Encoder Z Index Abnormal

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

Driver Warning - WARNING-9xx – 98

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Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Explanations and AL-54 Issue Problem Shooting

SOP

All in one ID AL-935

2nd Single Axis ID

1st Single Axis ID AL-935 Alarm Name ABS Type 2nd Encoder Battery
Low Voltage

Alarm Content 2nd ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Keep driver power on, change the battery. If using Panasonic encoder or old
version HCFA(Pn-920 or Pn-DD5 equals 22), then restart driver. If using Nikon,
Mitsubish, Delta, Tamagawa, YuHeng, HCFA 23 bits optical encoder or new
version HCFA encoder(Pn-920 or Pn-DD5 equals 23), then don't need to
restart.
2. If not ABS encoder, set drive parameter Pn-924(P6-83) to 0, save and restart.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

Driver Warning - WARNING-9xx – 99

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All in one ID AL-936

2nd Single Axis ID

1st Single Axis ID AL-936 Alarm Name 2nd Encoder Low Voltage

Alarm Content 2nd encoder power source voltage too low

Possible Cause 1. FeeDat encoder power source voltage too great or insufficient
2. EnDat encoder power source voltage insufficient

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-937

2nd Single Axis ID

1st Single Axis ID AL-937 Alarm Name 2nd Encoder Signal Abnormal

Alarm Content 2nd Encoder signal amplitude is too low.

Possible Cause 1. FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed.

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-938

2nd Single Axis ID

Single Axis ID AL-938 Alarm Name 2nd Encoder Z Index Abnormal

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

Driver Warning - WARNING-9xx – 100

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Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written
parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is
updated to V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end
grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Explanations and Refer to AL-54 Issue Problem Shooting

SOP

4 in 1 ID AL-93A

1st Single Axis - Alarm Name Encoder Setting Wrong

ID

Alarm Content Encoder parameters are illegal

Driver Warning - WARNING-9xx – 101

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Possible Cause 1. Pn-904 is not relative to Pn-900, Pn-700

2. With SYNTEC encoder, Pn-911 is not illegal according to Pn-700
3. With SYNTEC encoder, encoder ver. is not compatible with thermal resistance
4. With SYNTEC encoder, 2nd encoder ver. is not compatible with thermal resistance
5. With HEIDENHAIN encoder, current encoder sensing type is not supported
6. Encoder support type(linear/rotary) is not compatible with Pn-700 setting

Possible 1. Check Pn-904, Pn-900, Pn-700 settings. If using linear encoder, please set Pn-904 into 2
Solution or 0, dependent to Pn-900. If using non-incremental encoder, please set Pn-904 into 2 or
1 instead of 0.
2. Check Pn-911, Pn-700 settings. If Pn-911 is set to 1, Pn-700 must be 0 or 2; if Pn-911 is set
to 2, Pn-700 must be 1 and check Pn-282 if legal
3. Check if the type of resistance used for thermal sensing is PT1000 and encoder ver. is
V2.1.0 or lower.
a. If using PT1000:Update Encoder firmware to V2.1.1 or higher. And set Pn-75A into
1.
b. If using KTY84:Please set Pn-75A into 0.
4. Check if the type of resistance used for thermal sensing is PT1000 and 2nd encoder ver.
is V2.1.0 or lower.
a. If using PT1000:Update 2nd Encoder firmware to V2.1.1 or higher. And set
corresponding thermal type parameters into 1.
b. If using KTY84:Please set corresponding thermal type parameters into 0.
5. Check Pn-900 and Pn-920 parameter manual to check whether the encoder sensing
type is supported by the driver version
a. Update to a compatible driver version for the encoder
b. Substitute with a compatible type of encoder
6. Check Pn-900 parameter manual to check encoder support type(linear/rotary) is
compatible with Pn-700 setting. If linear encoder, Pn-700 must be 1; if rotary encoder,
Pn-700 must be 0 or 2.

All in one ID AL-93B

2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Motor Rear Cover

High Temperature

Driver Warning - WARNING-9xx – 102

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Alarm Content 1. Syntec encoder: Motor Rear Cover Temperature is higher than protection
level Pn-742 - 20 degree
2. Nikon encoder: Motor Rear Cover Temperature is higher than 75 degree
3. Tamagawa 23 bit encoder: Motor Rear Cover Temperature is higher than 65
Celsius degree
4. Tamagawa 25 bit encoder: Motor Rear Cover Temperature is higher than 85
Celsius degree
5. Hcfa(12k) encoder: Motor Rear Cover Temperature is higher than 70 Celsius
degree
6. Hcfa(16k) encoder: Motor Rear Cover Temperature is higher than 75 Celsius
degree
7. Hcfa 23 bit optical encoder: Motor Rear Cover Temperature is higher than 70
Celsius degree
8. YuHeng encoder: Motor Rear Cover Temperature is higher than 70 Celsius
degree

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, motor rear cover thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Hcfa(12k/16k), Hcfa 23 bit, YuHeng encoders, please
check up Pn-D61.
3. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
4. Make sure parameter Pn-742 "Encoder internal(1) KTY84 overheat threshold"
is set correctly.
5. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
6. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions

All in one ID AL-93C

2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor Coil Thermal Sensor High
Temperature

Alarm Content The temperature that Motor Coil's Thermal Sensor detect is over drive's
protective limit( Pn-743 ) - 20 degree.

Driver Warning - WARNING-9xx – 103

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Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, motor coil thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for motor coil thermal sensing. If using
PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions

All in one ID AL-93D

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder External(2) Thermal Sensor

High Temperature

Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit( Pn-744 ) - 20 degree.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(2) thermal sensor type setting error
6. Encoder hardware malfunction

Driver Warning - WARNING-9xx – 104

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-941

2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor stop method

unsupported

Alarm Content The setting of MOT_TYPE 、motor stop method and motor application does not
support the selected motor brake method

Possible Cause 1. Permanant magnet motor applied to spindle cannot support dynamic
braking
2. Using Induction motor or power stage not support
3. Motor Stop Method is ShortBrake when Critical Alarm Stop Method is Free
Run

Possible Solution 1. When Pn-700 = 0 and Pn-803 = 1, Pn-001 cannot be 0

2. When Pn-700 = 2, Pn-004 cannot be 1
3. When Pn-001 = 2, Pn-004 cannot be 1

All in one ID AL-942

2nd Single Axis ID

1st Single Axis ID - Alarm Name Abnormal Motor Parameter

Estimation - Too Large Test Current

Alarm Content During motor parameter estimation, the searched current command is greater or
equal to 0.707 times rated current.

Driver Warning - WARNING-9xx – 105

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Driver Alarm Manual.

Possible Cause 1. Mechanical abnormality or excessive motor load inhibits motor rotation.
2. Wrong motor nameplate parameters lead to unexpected voltage command,
rotational speed, or current command.

Possible Solution 1. Ensure that the motor parameters are estimated when the motor is no-load. If
the load cannot be removed, it is recommended to use "static induction motor
tuning".
2. Check the motor nameplate parameters ( rated voltage, rated current, rated
speed, and so on ) are correct.

All in one ID AL-947

2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameter Setting Error

Alarm Content Parameter setting is not correct with specification

Possible Cause 1. When using driver torque control mode, VLIM option listens to M3 packet
2. When STO function is active, part of IO functions are still set
3. Speed control mode wrong set
4. When regenerator protection is turned-on, driver detects the parameter of
regenerative resistor is not complete.
5. Pn-10A Feedforward time constant is too small. Filter bandwidth exceeds
internal limit.
6. RTD protection parameters wrong set.
7. Gantry control setting error.
a. Check Pn-830.
b. Check the encoder resolution of gantry control axes.
c. If Pn-700 ≠ 1, check that Pn-904 = 1 is a multi-turn absolute
encoder.
d. If Pn-700 = 1, check that Pn-904 = 2 is a single-turn absolute
encoder.
e. Check Pn-845.
f. Check Pn-846 and Pn-848.
8. Unexpected disturbance torque protect is incorrectly enabled.
9. Friction compensation setting error.
10. When voltage compensation is turned-on, driver detects the parameter of
DTC current commands are not complete.
11. 1st encoder is not set when extended monitor with semi-closed loop
function is enabled.
12. Enable SVON Gravity Compensation function in spindle application.

Driver Warning - WARNING-9xx – 106

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Driver Alarm Manual.

Possible Solution 1. When using driver torque mode, set Pn-003 to zero and set Pn-407 or
0n-480 according to motor type
2. Check up the corresponding IO function used by STO function are set to
1000(default). Recover those IO function settings to default value
3. Field Orientation Control is not allowed with none of encoder applied.
Please correct Pn-330
4. When regenerator protection is turned-on and driver don't have an
internal resistor, please attach an external resistor and set Pn-647、
Pn-648 properly.
5. Set Pn-10A = 0 as default, or increase Pn-10A
6. Using RTD protection, please check Pn-548~Pn-54A and Pn-752 setting are
correct or not.
7. Check Gantry control setting
a. Set the correct Pn-830.
b. The encoder resolution of the gantry control axies should be the
same.
c. Pn-904 must be set to 1 while using rotary motor with multi-turn
absolute encoder.
d. Pn-904 must be set to 2 while using linear motor with linear
absolute encoder.
e. Pn-845 link axis select cannot conflict to Pn-830.
f. If Pn-845 is not zero, the difference between Pn-846 and Pn-848
cannot be zero.
8. The Unexpected disturbance torque (Pn-852) function can't enable with
spindle axis or induction motor. Set Pn-852 = 0 to disable the unexpected
disturbance torque function.
9. Set the correct friction compensation parameter
a. Check Pn-292 >= Pn-28A >= Pn-29D >= Pn-29A.
b. Check Pn-28B >= Pn-29E >= Pn-29B.
c. Check Pn-28C >= Pn-29F >= Pn-29C.
10. When voltage compensation is turned-on, please confirm the voltage
compensation has been adjusted.
11. 【Pn-900】Encoder Communication Type must be set when 【Pn-810】
Switch of Extended Monitor With Semi-closed loop is enabled.
12. SVON Gravity Compensation function can not be used in spindle
application. Set Pn-470 to 0. ( When Pn-803=1, Pn-470 can not be set to 1 )

All in one ID AL-948

2nd Single Axis ID

1st Single Axis ID - Alarm Name STO Function Not Support

Alarm Content Driver does not support STO function

Possible Cause 1. Driver does not support STO function

Possible Solution 1. Please check up driver model in STO user manual

2. Please turn off Pn-037 STO Activation

Driver Warning - WARNING-9xx – 107

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Driver Alarm Manual.

All in one ID AL-949

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Function Not Support

Alarm Content Addon card does not support RTD function

Possible Cause 1. Addon card does not support RTD function.

2. Support RTD port numbers of addon card not match parameter setting.

Possible Solution 1. Please check addon card spec.

2. Make sure the addon card can support RTD function. If the addon card
cannot support RTD function, turn off Pn-548~Pn-54A and set Pn-752 to 0.
3. Make sure the addon card can support the setting of port number. Depends
on supported port numbers, setting Pn-548~Pn-54A and Pn-752 correctly.

All in one ID AL-94B

2nd Single Axis ID

1st Single Axis ID - Alarm Name Mechatrolink position command error

Alarm Content Mechatrolink position command error, received position command too large.

Possible Cause 1. Position command is too large, probably abnormal increment compared with the
last command

Possible Solution 1. Position command varies abnormally or unexpectedly

2. Check up software version of the controller. Please inform the manufacturer.

All in one ID AL-950

2nd Single Axis ID

1st Single Axis ID - Alarm Name Regenerative Overload

Alarm Content The accumulated heat energy of internal or external regenerative resistor is
higher than heat dissipation threshold. Regenerative resistor may not be
damaged immediately.

Driver Warning - WARNING-9xx – 108

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Driver Alarm Manual.

Possible Cause 1. When using external resistor, Pn-647、Pn-648 is not set properly.
2. The selection or cooling condition of external regenerative resistor needs
to be rechecked.
3. When using internal resistor, Pn-647、Pn-648 is not set to 0.
4. When using internal resistor, the frequency of motor acceleration/
deceleration is too high or too intense.

Possible Solution 1. When using external resistor, please check if Pn-647、Pn-648 is set
correctly.
2. When using external resistor and parameters are set correctly, please
recheck the selection or cooling condition of resistor.
3. When using internal resistor, please check if Pn-647 and Pn-648 are set to 0.
4. When using internal resistor and parameters are set correctly, please
decrease the frequency of motor acceleration/deceleration or increase the
value of Pn-306、Pn-307. If the alarm is raised consistently, please consider
using an external resistor.
5. If external / internal regenerative resistor protection is not required, please
set Pn-649 / Pn-64B to 0.

All in one ID AL-95F

2nd Single Axis ID

1st Single Axis ID - Alarm Name Driver Receive Illegal Command

Alarm Content Driver receive illegal Host Command.

Possible Cause 1. Mechatrolink communication error. The received Main Command or Sub
Command is not recognized.
2. EtherCAT communication error. The received control command is not
supported in posing mode.

Possible Solution 1. Check serial port wiring and shielding

All in one ID AL-961

2nd Single Axis ID

1st Single Axis ID - Alarm Name I2C Communication Timeout

Alarm Content I2C communication timeout between front stage and power stage.

Possible Cause 1. Data reading from micro-controller on power stage failed constantly.
a. SYNTEC power stage MCU: failure occurs for at least 60 sec.
b. M6S power stage MCU: failure occurs for at least 10 sec.

Driver Warning - WARNING-9xx – 109

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Driver Alarm Manual.

Possible Solution 1. Check earthing of driver.

2. Send back to Syntec Corp.
3. If this alarm shows up while saving dead time compensation table or
current calibration table, try saving again to reset alarm.

All in one ID AL-970

2nd Single Axis ID

1st Single Axis ID - Alarm Name Over Voltage

Alarm Content DC BUS voltage is above drive's warning level 102.5%

Possible Cause 1. When motor slows, brake resistance cannot deplete regenerated energy
2. AC power source input voltage too high
3. Encoder hardware malfunction

Possible Solution 1. Check regenerative resistor's specifics, refer to "wiring and signal" section
of manual.
2. Check if AC power source matches drive specifics.
3. Ruling out the above solutions, hardware may be damaged. Send back to
Syntec or authorized dealer for repairs.

All in one ID AL-97A

2nd Single Axis
ID

1st Single Axis - Alarm Name Host Command Inexecutable

ID

Alarm Content A command is illegal in the current communication phase

Possible Cause 1. A command that cannot be executed in the current phase was sent by controller

Possible 1. Check software version of host controller.

Solution 2. Please contact Syntec corp. or retailer

All in one ID AL-97B

2nd Single Axis ID

1st Single Axis ID - Alarm Name Command or clamp setting

beyond limit

Driver Warning - WARNING-9xx – 110

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Driver Alarm Manual.

Alarm Content Torque command, Speed command or VLIM beyond maximum value.

Possible Cause 1. When driver is in torque control mode, torque command is larger than motor
maximum torque.
2. When driver is in torque control mode , VLIM is larger than motor maximum
speed ( 【Pn-DDC】Maximum motor speed ).
3. When driver is in laser cruise mode, VLIM is larger than motor maximum
speed( 【Pn-DDC】Maximum motor speed ).
4. When driver is in position or speed control mode, speed command is larger
than motor maximum speed ( 【Pn-DDC】Maximum motor speed ).
5. When driver is in posing mode, TSPD is larger than motor maximum speed(
【Pn-DDC】Maximum motor speed ).

Possible Solution 1. When driver in torque control mode, let the value of torque command
smaller than maximum torque of motor.
2. When driver is in torque control mode, and if Pn-003 = 1, modify the VLIM
from controller.
If Pn-003 = 0, then make sure Pn-407 or Pn-480 is smaller than Pn-40E,
according to Pn-700.
3. When driver is in laser cruise mode, make sure Pn-407 or Pn-480 is smaller
than Pn-40E, according to Pn-700.
You can also set Pn-809 = 0 to turn off velocity limit.
4. When driver is in position or speed control mode, make sure the speed
command is smaller than ( 【Pn-DDC】Maximum motor speed ).

All in one ID AL-980

2nd Single Axis ID

1st Single Axis ID AL-980 Alarm Name Speed estimator error

Alarm Content Speed error is greater than 5% of the speed command in steady state

Possible Cause 1. Motor parameter error resulting in speed estimation error

Possible Solution 1. Check motor specifics plate for parameters and redo motor tuning

All in one ID AL-981

2nd Single Axis ID

1st Single Axis ID AL-981 Alarm Name Belt slip

Alarm Content Speed error between external encoder and estimator is too great

Driver Warning - WARNING-9xx – 111

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Driver Alarm Manual.

Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio correctly

All in one ID AL-982

2nd Single Axis ID

1st Single Axis ID AL-982 Alarm Name Gantry control position feedback
deviation is too large

Alarm Content Under gantry control, the position deviation of the two axes exceeds the warning
check value

Possible Cause 1. Host command polarity setting error

2. The origin setting of the gantry axis is not completed
3. The position deviation warning threshold is too strict
4. Inertia setting error
5. One of axes is stuck mechanically

Possible Solution 1. Check the Pn-020 host command polarity of the two axes
2. Reset the encoder origin of the gantry axis or set Pn-F44 = 1
3. Confirm the position deviation threshold Pn-570 and Pn-572
4. Set the correct rotor and loader inertia, or adjust the inertia
5. Check if any axis is mechanically stuck

All in one ID AL-983

2nd Single Axis ID

1st Single Axis ID AL-983 Alarm Name Gear ratio incorrect

Alarm Content The error of estimated gear ratio and setup gear ratio is too big.

Possible Cause 1. Gear ratio setup error.

Possible Solution 1. Check gear ratio parameter Pn-20A, Pn-20C and Pn-D5C Gear Ratio Error.
2. Set gear ratio correctly.

All in one ID AL-984

2nd Single Axis ID

Driver Warning - WARNING-9xx – 112

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Driver Alarm Manual.

1st Single Axis ID AL-984 Alarm Name Rotor Position Deviation

Alarm Content Electrical angle offset error exceeds 45 degree

Possible Cause 1. Do closed-loop control without encoder-rotor offset tuning.

Possible Solution 1. Do encoder-rotor offset tuning.

All in one ID AL-990

2nd Single Axis ID

1st Single Axis ID - Alarm Name Initialization fail when tuning

Alarm Content Initialization fail when tuning

Possible Cause 1. Parameter settings error

2. Wrong setting of Gear Ratio Estimation
3. The settings of Moving Direction Limit and Motion Limit are conflict
4. Wrong setting of Cogging Torque Compensation Tuning
5. Tuning not support without encoder
6. Wrong Encoder-Rotor Offset Detection setting

Possible Solution 1. Set parameters correctly, set drive parameter Pn-F10 to 0 and redo tuning.
2. Gear Ratio Estimation only supports induction motor. Please check Pn-700=2.
Gear Ratio Estimation doesn't support the setting without 2nd encoder feedback,
Please check.
3. The settings of Moving Direction Limit and Motion Limit are conflict. Please check the
setting of Pn-504, Pn-F14 and Pn-F16.
4. Wrong setting of Cogging Torque Compensation Tuning. Please check the range of Pn-
F14 and Pn-F16 is too small, or Pn-F14 and Pn-F16 has the same sign.
5. Check encoder communication type and port number of Pn-900, Pn-901, Pn-920 and
Pn-921.
6. Check whether the parameter Pn-642 is equal to 2. When use Encoder-Rotor Offset
Detection Method, set Pn-011 = 0 or 1

All in one ID AL-991

2nd Single Axis ID

1st Single Axis ID - Alarm Name Unable to enable High Cycle

Calculation

Alarm Content High Cycle Calculation unsupported

Driver Warning - WARNING-9xx – 113

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Driver Alarm Manual.

Possible Cause 1. PWM frequency set above 8000Hz, High Cycle Calculation unsupported

Possible Solution 1. Set Pn-642 smaller than 8000Hz, or shut off High Cycle Calculation function
(Pn-643=0 automatically once alarm is triggered).

All in one ID AL-99A

2nd Single Axis ID

1st Single Axis ID - Alarm Name Unexpected disturbance torque protection

function is not supported

Alarm Content Unexpected disturbance torque protection function is not supported

Possible Cause CNC version doesn't support Unexpected disturbance torque protection function.

Possible Solution Set Pn-852 = 0 to disable Unexpected disturbance torque protection function or upgrade
CNC version if needed

All in one ID AL-9A0

2nd Single Axis ID

1st Single Axis ID - Alarm Name Over Travel

Alarm Content laser cruise mode, location is about to exceed travel limit

Possible Cause 1. Cutting Head Exceeds Workpiece Range

2. Capacitive feedback abnormality
3. Improper setting of travel limit

Possible Solution 1. Raise the Z axis after not ready to cut, restart after replacing the
workpiece
2. Strengthening anti-jamming
3. Adjust Controller Travel Limit Settings

Driver Warning - WARNING-9xx – 114

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Driver Alarm Manual.

8 AL-1xx Driver Alarm Description

All in one ID AL-024
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Internal Operation Error

Alarm Content An internal program error occurred in the driver.

Possible Cause An internal program error occurred in the driver.

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-025

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Hardware Computation

Failure

Alarm Content Driver Hardware Computation Overflow Or Underflow

Possible Cause Either overflow or underflow occurs by hardware computation

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-026

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Handshake Timing Failure

Alarm Content Driver data sync threshold count setting inappropriate

Possible Cause Trigger DataSync before finishing packet receiving state machine

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-100

2nd Single Axis ID

1st Single Axis ID AL-10 Alarm Name IGBT Overheat

AL-1xx Driver Alarm Description – 115

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Driver Alarm Manual.

Alarm Content Generation I single axis drive power module exceeds 90℃
IGBT temperature stays above 100℃

Possible Cause 1. Cooling system failure

2. Drive output short-circuit
3. Ambient temperature overheat
4. Heat source nearby
5. Continuous use while exceeding drive’s rated load

Possible Solution 1. Check if fan is functioning normally.

2. Check drive’s output wiring, refer to “Wiring and Signal” section of
manual.
3. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
4. Check environment, remove external heat source or enhance cooling
capacity.
5. Check for motor overload or over current.

All in one ID AL-101

2nd Single Axis ID

1st Single Axis ID AL-72 Alarm Name Drive Overload

Alarm Content Drive senses power module overload

Possible Cause 1. Overload during operation due to mechanical factors

2. Overload
3. Encoder or motor wiring error
4. Encoder failure
5. Current gain mismatch while running encoder test, magnetic encoder
correction or induction motor parameter estimation

Possible Solution 1. Eliminate mechanical factors.

2. Check if Idq current feedback Pn-D30(D1-16) has been greater than the
parameter Pn-651(P5-02), if so we suggest lowering motor load.
3. Refer to "Wiring and Signal" section of manual for cable re-connection.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section
of manual.
5. Lower Tuning Gain (Pn-F2D/Fn-18) to 20, if problem doesn't improve,
gradually tune drive parameter (Pn-F2D/Fn-18) to 5.

All in one ID AL-110

2nd Single Axis ID

AL-1xx Driver Alarm Description – 116

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Driver Alarm Manual.

1st Single Axis ID AL-12 Alarm Name Critical Over Voltage

Alarm Content DC BUS voltage exceeds drive's protective level 105%

Possible Cause 1. Excess DC BUS voltage caused by braking resistor when motor slows
2. AC power input exceeds drive's rated input voltage
3. Drive hardware failure

Possible Solution 1. Check regenerative resistor's specs, refer to "Wiring and Signals" section of
manual.
2. Check if AC power supply is compatable with drive.
3. If the above two scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

All in one ID AL-111

2nd Single Axis ID

1st Single Axis ID AL-13 Alarm Name Low Voltage

Alarm Content Power supply voltage is lower than driver's rated input voltage

Possible Cause 1. AC power supply is too low

2. Drive hardware failure

Possible Solution 1. check if AC power supply matches drive specs.

2. If the above scenario is ruled out, contact distributor or Syntec
representative to check hardware.

All in one ID AL-112

2nd Single Axis ID

1st Single Axis ID AL-2D Alarm Name Power Cable Disconnected

Alarm Content Power cable disconnection detected at motor non-zero speed

Possible Cause 1. 3 phase power cables are loose

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.

All in one ID AL-113

2nd Single Axis ID

AL-1xx Driver Alarm Description – 117

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Driver Alarm Manual.

1st Single Axis ID -- Alarm Name Power Failure

Alarm Content Power supply phase failure

Possible Cause 1. Drive cables are loose

2. Power supply failure
3. Drive hardware failure

Possible Solution 1. Check RST cables for damage or looseness.

2. Check power source.
3. If the above scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

Remark From v2.8.6, the alarm is triggered only when Pn-804=1.

From v2.10.1, v2.11.0, disable to detect this alarm.

All in one ID AL-114

2nd Single Axis ID

1st Single Axis ID Alarm Name Severely Low Voltage

Alarm Content Power supply voltage is far lower than the protective level.

Possible Cause 1. Power supply voltage is lower than the 40% normal level.
2. Drive hardware failure.

Possible Solution 1. Ensure the DC bus voltage is stable when the driver is working.
2. If the above scenario is ruled out, please send back to Syntec.

All in one ID AL-120

2nd Single Axis ID

1st Single Axis ID AL-15 Alarm Name Driver Over Current

Alarm Content Current feedback exceeds 120% of the drive's peak current

AL-1xx Driver Alarm Description – 118

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Driver Alarm Manual.

Possible Cause 1. When motor is stuck and percentage of voltage command is larger than
90%, It may cause shortage of source voltage on current sensors and cause
current feedback value distortion.
2. Overload
3. Encoder and/or motor cable assembly error
4. Encoder error
5. Current loop gain mismatch while Encoder test, Magnetic Pole Offset
Tuning or Motor Parameter Estimation
6. Unbalanced motor 3 phase resistance
7. Power module failure

Possible Solution 1. Please check wiring of U,V,W cables or connector if each of these is not
linked.
2. Check if Idq current feedback is greater than 120% drive's peak current.
3. Check encoder and motor U,V, W cables. Refer to "Wiring and signals"
section of manual.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section of
manual.
5. Use oscilloscope to check if current feedback fluctuate badly. Lower Tuning
Gain (Pn-F2D) to 20. If the problem still persist, gradually decrease Drive
parameter Pn-F2D to 5.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
7. Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short
circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.

Detailed Instructions AL-15 Issue Toubleshooting

备注 • Alarm is deleted for Single Axis version V1.6.6 and after.

• Alarm is deleted for 4-in-1 version V2.2.0 and after.
• Alarm is restored for 4-in-1 version V2.12.3 and after.
• Alarm threshold
Version Threshold

4.2.16、5.0.4↑ 120% of the drive's peak current

4.2.15、5.0.3↓ 150% of the drive's peak current

All in one ID --
2nd Single Axis ID

AL-1xx Driver Alarm Description – 119

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Driver Alarm Manual.

1st Single Axis ID AL-17 Alarm Name Auto Tuning Over Current

Alarm Content Alarm to prevent against current circuit malfunction

Possible Cause 1. Turning Gain is too high

2. Drive's PM module error

Possible Solution 1. Check if output current oscillates, lower Tuning Gain parameter Fn-18 to 20, if problem
persists, lower gradually to 5.
2. contact distributor or Syntec representative to check hardware.

All in one ID AL-121

2nd Single Axis ID

1st Single Axis ID AL-1A Alarm Name Power Module Failure

Alarm Content Power module has hardware failure. If the alarm is not checked correctly, it
may damage the driver.

Possible Cause 1. Internal motor UVW short or UVW to ground short.

2. Wire UVW short or UVW to ground short.
3. Drive connector UVW short or UVW to ground short.
4. Motor is mechanically stuck which leads to abnormally heavy load to drive.
5. Power module failure.
6. Unbalanced motor 3 phase resistance.
7. Current module becomes aged.
8. Tthe power supply of IGBT is too low.

AL-1xx Driver Alarm Description – 120

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Driver Alarm Manual.

Possible Solution 1. Bad insulation in motor, replace motor.

2. Wire short, replace wire.
3. Drive failure, replace drive.
4. Eliminate mechanical reason, increase acceleration time and jerk time,
decrease load.
5. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
Or do the encoder function test to see the IA IB IC current feedback.
7. If rotation is below 100rpm, the drive still sends alarm. It means current
module may become aged and is related to hardware life.
8. Replace drive.
Make sure the above seven are checked and no special historical alarms, turn
off drive, remove the motor and wire then restart. Once certain of damage,
contact distributor or Syntec representative to check hardware.

All in one ID AL-122

2nd Single Axis ID

1st Single Axis ID AL-1D Alarm Name Hall sensor error 1

Alarm Content Hall Current Sensor(IA) failure

Possible Cause 1. U phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

All in one ID AL-123

2nd Single Axis ID

1st Single Axis ID AL-1E Alarm Name Hall sensor error 2

Alarm Content Hall Current Sensor(IB) failure

Possible Cause 1. V phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

AL-1xx Driver Alarm Description – 121

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Driver Alarm Manual.

All in one ID AL-124

2nd Single Axis ID

Alarm Name Drive Ground Fault

Alarm Content The current sensor detected more than 1A leakage current during the servo on
process.

Possible Cause 1. Internal motor UVW short or UVW to ground short.

2. Wire UVW short or UVW to ground short.
3. Drive connector UVW short or UVW to ground short.
4. Power module failure.
5. Unbalance of motor 3-phase resistance.
6. Current calibration parameters error.

Possible Solution 1. Bad insulation in motor, replace motor.

2. Wire short, replace wire.
3. Drive failure, replace drive.
4. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
5. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
6. Check whether Pn-660~668 are the default value, refer to the manual
"Driver Parameter Manual".
If true, contact distributor or Syntec representative to check hardware.

All in one ID AL-126

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Current Sensor Module Error

Alarm Content Drive detects current sensor module failure.

Possible Cause 1. When motor is stuck and percentage of voltage command is larger than 90%, It
may cause shortage of source voltage on current sensors.
2. Circuit of current sensor broken.

Possible Solution 1. Please check wiring of U,V,W cables or connector if each of these is not linked.
2. Please contact distributor or Syntec representative to check hardware.

AL-1xx Driver Alarm Description – 122

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All in one ID AL-129

2nd Single Axis ID

1st Single Axis ID Alarm Name This axis is not supported by this
driver type

Alarm Content This axis is not supported.

Possible Cause This axis is not supported, and the axis card port number in controller setting
interface is wrong.

Possible Solution Close the communication of this axis. Follow the CNC controller manual and set the
axis card port number correctly.

All in one ID AL-130

2nd Single Axis ID

1st Single Axis ID AL-21 Alarm Name Regenerative resistance error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Switching transistor of regenerator is failure.

Possible Solution 1. Check if transistor of regenerator is shorted, if so, send back to distributor or
Syntec representative for hardware repair.

All in one ID AL-131

2nd Single Axis ID

1st Single Axis ID AL-22 Alarm Name Cooling Fan error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Cooling fan is malfunction or failure.

Possible Solution 1. Check If cooling fan is damage, if so, send back to distributor or Syntec representative
for hardware repair.

All in one ID AL-132

2nd Single Axis ID

AL-1xx Driver Alarm Description – 123

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1st Single Axis ID AL-2E Alarm Name Control Board Error

Alarm Content Triggered when drive's control board has internal communication error.

Possible Cause 1. Control board is failure.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

All in one ID AL-133

2nd Single Axi
s ID

1st Single AL-53 Alarm Name Inverter Type Error

Axis ID

Alarm 1st Single Axis: Triggered when power stage parameters and the parameter, which is
Content detected from power stage, is mismatch.
All in one/2nd Single Axis: Triggered while accessing power stage information.

Possible 1st Single Axis:

Cause
1. Control board is incompatible with Power Stage ID(P5-07)
2. Parameter Power Stage ID(P5-07) setting error
All in one/2nd Single Axis:
1. Triggered when power stage information stored on power stage cannot be read.
2. Triggered when the number of detected current sensors is abnormal.
3. The inverter informations of current sensor is wrong

Possible 1. Send back to distributor or Syntec representative for hardware repair.

Solution 2. 1st Single Axis:
a. Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not
consistent
b. If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp.

All in one ID AL-134

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM Operating Fail

Alarm Content Error occur when drive operate FRAM.

AL-1xx Driver Alarm Description – 124

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Possible Cause 1. Save parameters while power is off.

2. Communication between drive and FRAM is disturbed.
3. FRAM reached it's maximum write limit.

Possible Solution 1. Please save parameters while power is on.

2. If this is a recurring event, send back to distributor or Syntec representative
for hardware repair.

All in one ID AL-135

2nd Single Axis ID

1st Single Axis ID AL-18 Alarm Name DSP Watchdog Reset

Alarm Content Drive DSP detects internal watchdog reset.

Possible Cause 1. System operation is malfunction.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

All in one ID AL-136

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM CRC Error

Alarm Content FRAM data is error.

Possible Cause 1. The memory of parameters is damaged.

Possible Solution 1. Check if parameters have been tampered with. Correct parameters and
save.
2. If this is a recurring event, send back to distributor or Syntec
representative for hardware repair.

All in one ID AL-137

2nd Single Axis ID

1st Single Axis ID - Alarm Name Calculation sequencal error

Alarm Content Insufficient calculation time.

Possible Cause 1. Insufficient calculation time

AL-1xx Driver Alarm Description – 125

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Possible Solution 1. Disable unnecessary functions.

2. Decrease Pn-643 High Cyclc Calculation Level.

All in one ID AL-138

2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameters saving failed in

permanent memory

Alarm Content There were some errors in permanent memory. It has been recovered by earlier
parameter settings.

Possible Cause 1. Parameters saving failed in permanent memory because of noise. It has been
recovered by earlier parameter settings. Please check parameter settings.

Possible Solution 1. Please set correct parameters or using earlier settings. Do alarm reset to clear
alarm.

All in one ID AL-139

2nd Single Axis ID

1st Single Axis ID - Alarm Name PowerStage Error

Alarm Content PowerStage Detects Error

Possible Cause 1. Drive detects excessive current or over heat on power module

Possible Solution 1. Follow the instruction if AL-100 IGBT Overheat or AL-121 Power Module
Failure shows up.
2. Please check 【Pn-D98】Inverter Error and follow the instruction if there
is no other alarms.

All in one ID AL-13A

2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Module ID Data Error

Alarm Content Reading module ID data error

AL-1xx Driver Alarm Description – 126

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Possible Cause 1. Module ID data error causing by memory ageing or communication

interfered.
2. Any of module number, extend card number, add-on card number is over
range.

Possible Solution 1. Check wiring, especially if shielding is connected to ground correctly. Then
reboot the drive.
2. Check the drive, IO extend card, and add-on card are official version.
3. Send back to Syntec.

All in one ID AL-13B

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Add-on Card SSI

Communication Error

Alarm Content RTD add-on card SSI communication error

Possible Cause 1. RTD add-on card loose or not connected.

2. FPGA version not support RTD function.
3. SPI communication error causing by memory ageing or communication
interfered.

Possible Solution 1. Check RTD add-on card connected correctly.

2. Make sure the FPGA version is v2.14.3 or up. If not, update Drive version to
v2.14.105 or up.
3. If don't need to use RTD function, please set Pn-548~Pn-54A and Pn-752 to 0.
Then reboot the drive.
4. Check wiring, especially if shielding is connected to ground correctly. Then
reboot the drive.
5. Send back to Syntec.

All in one ID AL-13C

2nd Single Axis ID

1st Single Axis ID - Alarm Name Front Stage Information Error

Alarm Content Error occurs while accessing front stage informations

Possible Cause The front stage informations can not be read correctly

Possible Solution Send back to Syntec

AL-1xx Driver Alarm Description – 127

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All in one ID AL-13D

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM Read Fail

Alarm Content Fail to read FRAM.

Possible Cause 1. FRAM error.

Possible Solution 1. Reboot the Drive.

2. If this is a recurring event, send back to distributor or Syntec
representative for hardware repair.

All in one ID AL-150

2nd Single Axis ID

1st Single Axis ID - Alarm Name Extreme Regenerative Overload

Alarm Content The accumulated heat energy of internal or external regenerative resistor is
twice higher than heat dissipation threshold. Regenerative resistor may be
damaged.

Possible Cause 1. When using external resistor, Pn-647、Pn-648 is not set properly.
2. The selection or cooling condition of external regenerative resistor needs to
be rechecked.
3. When using internal resistor, Pn-647、Pn-648 is not set to 0.
4. When using internal resistor, the frequency of motor acceleration/
deceleration is too high or too intense.
5. Regenerative resistor protection is not turned-off.

Possible Solution 1. When using external resistor, please check if Pn-647、Pn-648 is set
correctly.
2. When using external resistor and parameters are set correctly, please
recheck the selection or cooling condition of resistor.
3. When using internal resistor, please check if Pn-647 and Pn-648 are set to 0.
4. When using internal resistor and parameters are set correctly, please
decrease the frequency of motor acceleration/deceleration or increase the
value of Pn-306、Pn-307. If the alarm is raised consistently, please consider
using an external resistor.
5. If external / internal regenerative resistor protection is not required, please
set Pn-649 / Pn-64B to 0.

All in one ID AL-151

2nd Single Axis ID

AL-1xx Driver Alarm Description – 128

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1st Single Axis ID - Alarm Name Regenerative Instant Overload

Alarm Content When using internal resistor, the regenerator is turned-on for too long.

Possible Cause 1. Check if there is an external negative load applied on motor.

2. The resistance of internal resistor is too large.

Possible Solution 1. Remove the external negative load.

2. Use an external resistor with smaller resistance.

All in one ID AL-152

2nd Single Axis ID

1st Single Axis ID - Alarm Name Voltage Regeneration Function

Abnormal

Alarm Content It is detected many times that regenerator is abnormally turned-on.

Possible Cause 1. The input voltage of servo drive is unstable.

2. DC Bus voltage sensor feedback abnormal.

Possible Solution 1. Please install a voltage stabilizer to the input power supply to ensure that the
input voltage of servo drive meets the specifications.
2. Check if Pn-D38 has the correct voltage feedback value.
3. Send back to Syntec.

8.1 AL-17 Auto Tuning Over Current

All in one ID --
2nd Single Axis ID

1st Single Axis ID AL-17 Alarm Name Auto Tuning Over Current

Alarm Content Alarm to prevent against current circuit malfunction

Possible Cause 1. Turning Gain is too high

2. Drive's PM module error

Possible Solution 1. Check if output current oscillates, lower Tuning Gain parameter Fn-18 to 20, if problem
persists, lower gradually to 5.
2. contact distributor or Syntec representative to check hardware.

AL-1xx Driver Alarm Description – 129

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8.2 AL-024 Driver Internal Operation Error

All in one ID AL-024
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Internal Operation Error

Alarm Content An internal program error occurred in the driver.

Possible Cause An internal program error occurred in the driver.

Possible Solution Please contact distributor or Syntec representative.

8.3 AL-100 IGBT Overheat

All in one ID AL-100
2nd Single Axis ID

1st Single Axis ID AL-10 Alarm Name IGBT Overheat

Alarm Content Generation I single axis drive power module exceeds 90℃
IGBT temperature stays above 100℃

Possible Cause 1. Cooling system failure

2. Drive output short-circuit
3. Ambient temperature overheat
4. Heat source nearby
5. Continuous use while exceeding drive’s rated load

Possible Solution 1. Check if fan is functioning normally.

2. Check drive’s output wiring, refer to “Wiring and Signal” section of
manual.
3. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
4. Check environment, remove external heat source or enhance cooling
capacity.
5. Check for motor overload or over current.

AL-1xx Driver Alarm Description – 130

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8.4 AL-101 Drive Overload

All in one ID AL-101
2nd Single Axis ID

1st Single Axis ID AL-72 Alarm Name Drive Overload

Alarm Content Drive senses power module overload

Possible Cause 1. Overload during operation due to mechanical factors

2. Overload
3. Encoder or motor wiring error
4. Encoder failure
5. Current gain mismatch while running encoder test, magnetic encoder
correction or induction motor parameter estimation

Possible Solution 1. Eliminate mechanical factors.

2. Check if Idq current feedback Pn-D30(D1-16) has been greater than the
parameter Pn-651(P5-02), if so we suggest lowering motor load.
3. Refer to "Wiring and Signal" section of manual for cable re-connection.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section
of manual.
5. Lower Tuning Gain (Pn-F2D/Fn-18) to 20, if problem doesn't improve,
gradually tune drive parameter (Pn-F2D/Fn-18) to 5.

8.5 AL-110 Critical Over Voltage

All in one ID AL-110
2nd Single Axis ID

1st Single Axis ID AL-12 Alarm Name Critical Over Voltage

Alarm Content DC BUS voltage exceeds drive's protective level 105%

Possible Cause 1. Excess DC BUS voltage caused by braking resistor when motor slows
2. AC power input exceeds drive's rated input voltage
3. Drive hardware failure

Possible Solution 1. Check regenerative resistor's specs, refer to "Wiring and Signals" section of
manual.
2. Check if AC power supply is compatable with drive.
3. If the above two scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

AL-1xx Driver Alarm Description – 131

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8.6 AL-111 Low Voltage

All in one ID AL-111
2nd Single Axis ID

1st Single Axis ID AL-13 Alarm Name Low Voltage

Alarm Content Power supply voltage is lower than driver's rated input voltage

Possible Cause 1. AC power supply is too low

2. Drive hardware failure

Possible Solution 1. check if AC power supply matches drive specs.

2. If the above scenario is ruled out, contact distributor or Syntec
representative to check hardware.

8.7 AL-112 Power Cable Disconnected

All in one ID AL-112
2nd Single Axis ID

1st Single Axis ID AL-2D Alarm Name Power Cable Disconnected

Alarm Content Power cable disconnection detected at motor non-zero speed

Possible Cause 1. 3 phase power cables are loose

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.

8.8 AL-113 Power Failure

All in one ID AL-113
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Power Failure

Alarm Content Power supply phase failure

AL-1xx Driver Alarm Description – 132

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Possible Cause 1. Drive cables are loose

2. Power supply failure
3. Drive hardware failure

Possible Solution 1. Check RST cables for damage or looseness.

2. Check power source.
3. If the above scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

Remark From v2.8.6, the alarm is triggered only when Pn-804=1.

From v2.10.1, v2.11.0, disable to detect this alarm.

8.9 AL-114 Severely Low Voltage

All in one ID AL-114
2nd Single Axis ID

1st Single Axis ID Alarm Name Severely Low Voltage

Alarm Content Power supply voltage is far lower than the protective level.

Possible Cause 1. Power supply voltage is lower than the 40% normal level.
2. Drive hardware failure.

Possible Solution 1. Ensure the DC bus voltage is stable when the driver is working.
2. If the above scenario is ruled out, please send back to Syntec.

8.10 AL-120 Driver Over Current

All in one ID AL-120
2nd Single Axis ID

1st Single Axis ID AL-15 Alarm Name Driver Over Current

Alarm Content Current feedback exceeds 120% of the drive's peak current

AL-1xx Driver Alarm Description – 133

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Possible Cause 1. When motor is stuck and percentage of voltage command is larger than
90%, It may cause shortage of source voltage on current sensors and cause
current feedback value distortion.
2. Overload
3. Encoder and/or motor cable assembly error
4. Encoder error
5. Current loop gain mismatch while Encoder test, Magnetic Pole Offset
Tuning or Motor Parameter Estimation
6. Unbalanced motor 3 phase resistance
7. Power module failure

Possible Solution 1. Please check wiring of U,V,W cables or connector if each of these is not
linked.
2. Check if Idq current feedback is greater than 120% drive's peak current.
3. Check encoder and motor U,V, W cables. Refer to "Wiring and signals"
section of manual.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section of
manual.
5. Use oscilloscope to check if current feedback fluctuate badly. Lower Tuning
Gain (Pn-F2D) to 20. If the problem still persist, gradually decrease Drive
parameter Pn-F2D to 5.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
7. Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short
circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.

Detailed Instructions AL-15 Issue Toubleshooting

备注 • Alarm is deleted for Single Axis version V1.6.6 and after.

• Alarm is deleted for 4-in-1 version V2.2.0 and after.
• Alarm is restored for 4-in-1 version V2.12.3 and after.
• Alarm threshold
Version Threshold

4.2.16、5.0.4↑ 120% of the drive's peak current

4.2.15、5.0.3↓ 150% of the drive's peak current

AL-1xx Driver Alarm Description – 134

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8.11 AL-121 Power Module Failure

All in one ID AL-121
2nd Single Axis ID

1st Single Axis ID AL-1A Alarm Name Power Module Failure

Alarm Content Power module has hardware failure. If the alarm is not checked correctly, it
may damage the driver.

Possible Cause 1. Internal motor UVW short or UVW to ground short.

2. Wire UVW short or UVW to ground short.
3. Drive connector UVW short or UVW to ground short.
4. Motor is mechanically stuck which leads to abnormally heavy load to drive.
5. Power module failure.
6. Unbalanced motor 3 phase resistance.
7. Current module becomes aged.
8. Tthe power supply of IGBT is too low.

Possible Solution 1. Bad insulation in motor, replace motor.

2. Wire short, replace wire.
3. Drive failure, replace drive.
4. Eliminate mechanical reason, increase acceleration time and jerk time,
decrease load.
5. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
Or do the encoder function test to see the IA IB IC current feedback.
7. If rotation is below 100rpm, the drive still sends alarm. It means current
module may become aged and is related to hardware life.
8. Replace drive.
Make sure the above seven are checked and no special historical alarms, turn
off drive, remove the motor and wire then restart. Once certain of damage,
contact distributor or Syntec representative to check hardware.

8.12 AL-122 Hall sensor error 1

All in one ID AL-122
2nd Single Axis ID

AL-1xx Driver Alarm Description – 135

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1st Single Axis ID AL-1D Alarm Name Hall sensor error 1

Alarm Content Hall Current Sensor(IA) failure

Possible Cause 1. U phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

8.13 AL-123 Hall sensor error 2

All in one ID AL-123
2nd Single Axis ID

1st Single Axis ID AL-1E Alarm Name Hall sensor error 2

Alarm Content Hall Current Sensor(IB) failure

Possible Cause 1. V phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

8.14 AL-124 Power Module Over Current 2

All in one ID AL-124
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Power Module Over Current 2

Alarm Content Drive detects excessive current on power module.

Possible Cause 1. Overload

2. Encoder and/or motor wiring error
3. Encoder malfunction
4. Unbalanced motor 3 phase resistance
5. Power module failure

AL-1xx Driver Alarm Description – 136

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Possible Solution 1. Check if Idq current feedback exceeds drive's peak current.
2. Check encoder and motor U,V, W cables. Refer to "Wiring and signals" section of
manual.
3. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.
4. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil
damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when resistance to
ground is infinite).
5. Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short circuits
indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to check
hardware.

8.15 AL-129 This axis is not supported by this driver type

All in one ID AL-129
2nd Single Axis ID

1st Single Axis ID Alarm Name This axis is not supported by this
driver type

Alarm Content This axis is not supported.

Possible Cause This axis is not supported, and the axis card port number in controller setting
interface is wrong.

Possible Solution Close the communication of this axis. Follow the CNC controller manual and set the
axis card port number correctly.

8.16 AL-130 Regenerative resistance error

All in one ID AL-130
2nd Single Axis ID

1st Single Axis ID AL-21 Alarm Name Regenerative resistance error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Switching transistor of regenerator is failure.

AL-1xx Driver Alarm Description – 137

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Possible Solution 1. Check if transistor of regenerator is shorted, if so, send back to distributor or
Syntec representative for hardware repair.

8.17 AL-131 Cooling Fan error

All in one ID AL-131
2nd Single Axis ID

1st Single Axis ID AL-22 Alarm Name Cooling Fan error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Cooling fan is malfunction or failure.

Possible Solution 1. Check If cooling fan is damage, if so, send back to distributor or Syntec representative
for hardware repair.

8.18 AL-132 Control Board Error

All in one ID AL-132
2nd Single Axis ID

1st Single Axis ID AL-2E Alarm Name Control Board Error

Alarm Content Triggered when drive's control board has internal communication error.

Possible Cause 1. Control board is failure.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

8.19 AL-133 Inverter Type Error

All in one ID AL-133
2nd Single Axi
s ID

1st Single AL-53 Alarm Name Inverter Type Error

Axis ID

AL-1xx Driver Alarm Description – 138

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Alarm 1st Single Axis: Triggered when power stage parameters and the parameter, which is
Content detected from power stage, is mismatch.
All in one/2nd Single Axis: Triggered while accessing power stage information.

Possible 1st Single Axis:

Cause
1. Control board is incompatible with Power Stage ID(P5-07)
2. Parameter Power Stage ID(P5-07) setting error
All in one/2nd Single Axis:
1. Triggered when power stage information stored on power stage cannot be read.
2. Triggered when the number of detected current sensors is abnormal.
3. The inverter informations of current sensor is wrong

Possible 1. Send back to distributor or Syntec representative for hardware repair.

Solution 2. 1st Single Axis:
a. Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not
consistent
b. If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp.

8.20 AL-134 FRAM Operating Fail

All in one ID AL-134
2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM Operating Fail

Alarm Content Error occur when drive operate FRAM.

Possible Cause 1. Save parameters while power is off.

2. Communication between drive and FRAM is disturbed.
3. FRAM reached it's maximum write limit.

Possible Solution 1. Please save parameters while power is on.

2. If this is a recurring event, send back to distributor or Syntec representative
for hardware repair.

8.21 AL-135 DSP Watchdog Reset

All in one ID AL-135
2nd Single Axis ID

AL-1xx Driver Alarm Description – 139

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1st Single Axis ID AL-18 Alarm Name DSP Watchdog Reset

Alarm Content Drive DSP detects internal watchdog reset.

Possible Cause 1. System operation is malfunction.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

8.22 AL-136 FRAM CRC Error

All in one ID AL-136
2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM CRC Error

Alarm Content FRAM data is error.

Possible Cause 1. The memory of parameters is damaged.

Possible Solution 1. Check if parameters have been tampered with. Correct parameters and
save.
2. If this is a recurring event, send back to distributor or Syntec
representative for hardware repair.

8.23 AL-137 Calculation sequencal error

All in one ID AL-137
2nd Single Axis ID

1st Single Axis ID - Alarm Name Calculation sequencal error

Alarm Content Insufficient calculation time.

Possible Cause 1. Insufficient calculation time

Possible Solution 1. Disable unnecessary functions.

2. Decrease Pn-643 High Cyclc Calculation Level.

AL-1xx Driver Alarm Description – 140

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8.24 AL-138 Parameters saving failed in permanent memory

All in one ID AL-138
2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameters saving failed in

permanent memory

Alarm Content There were some errors in permanent memory. It has been recovered by earlier
parameter settings.

Possible Cause 1. Parameters saving failed in permanent memory because of noise. It has been
recovered by earlier parameter settings. Please check parameter settings.

Possible Solution 1. Please set correct parameters or using earlier settings. Do alarm reset to clear
alarm.

8.25 AL-139 PowerStage Error

All in one ID AL-139
2nd Single Axis ID

1st Single Axis ID - Alarm Name PowerStage Error

Alarm Content PowerStage Detects Error

Possible Cause 1. Drive detects excessive current or over heat on power module

Possible Solution 1. Follow the instruction if AL-100 IGBT Overheat or AL-121 Power Module
Failure shows up.
2. Please check 【Pn-D98】Inverter Error and follow the instruction if there
is no other alarms.

8.26 AL-13A Module ID Data Error

All in one ID AL-13A
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Module ID Data Error

AL-1xx Driver Alarm Description – 141

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Alarm Content Reading module ID data error

Possible Cause 1. Module ID data error causing by memory ageing or communication

interfered.
2. Any of module number, extend card number, add-on card number is over
range.

Possible Solution 1. Check wiring, especially if shielding is connected to ground correctly. Then
reboot the drive.
2. Check the drive, IO extend card, and add-on card are official version.
3. Send back to Syntec.

8.27 AL-13B RTD Add-on Card SSI Communication Error

All in one ID AL-13B
2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Add-on Card SSI

Communication Error

Alarm Content RTD add-on card SSI communication error

Possible Cause 1. RTD add-on card loose or not connected.

2. FPGA version not support RTD function.
3. SPI communication error causing by memory ageing or communication
interfered.

Possible Solution 1. Check RTD add-on card connected correctly.

2. Make sure the FPGA version is v2.14.3 or up. If not, update Drive version to
v2.14.105 or up.
3. If don't need to use RTD function, please set Pn-548~Pn-54A and Pn-752 to 0.
Then reboot the drive.
4. Check wiring, especially if shielding is connected to ground correctly. Then
reboot the drive.
5. Send back to Syntec.

8.28 AL-13C Front Stage Information Error

All in one ID AL-13C
2nd Single Axis ID

1st Single Axis ID - Alarm Name Front Stage Information Error

AL-1xx Driver Alarm Description – 142

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Alarm Content Error occurs while accessing front stage informations

Possible Cause The front stage informations can not be read correctly

Possible Solution Send back to Syntec

8.29 AL-150 Extreme Regenerative Overload

All in one ID AL-150
2nd Single Axis ID

1st Single Axis ID - Alarm Name Extreme Regenerative Overload

Alarm Content The accumulated heat energy of internal or external regenerative resistor is
twice higher than heat dissipation threshold. Regenerative resistor may be
damaged.

Possible Cause 1. When using external resistor, Pn-647、Pn-648 is not set properly.
2. The selection or cooling condition of external regenerative resistor needs to
be rechecked.
3. When using internal resistor, Pn-647、Pn-648 is not set to 0.
4. When using internal resistor, the frequency of motor acceleration/
deceleration is too high or too intense.
5. Regenerative resistor protection is not turned-off.

Possible Solution 1. When using external resistor, please check if Pn-647、Pn-648 is set
correctly.
2. When using external resistor and parameters are set correctly, please
recheck the selection or cooling condition of resistor.
3. When using internal resistor, please check if Pn-647 and Pn-648 are set to 0.
4. When using internal resistor and parameters are set correctly, please
decrease the frequency of motor acceleration/deceleration or increase the
value of Pn-306、Pn-307. If the alarm is raised consistently, please consider
using an external resistor.
5. If external / internal regenerative resistor protection is not required, please
set Pn-649 / Pn-64B to 0.

8.30 AL-151 Regenerative Instant Overload

All in one ID AL-151
2nd Single Axis ID

AL-1xx Driver Alarm Description – 143

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Driver Alarm Manual.

1st Single Axis ID - Alarm Name Regenerative Instant Overload

Alarm Content When using internal resistor, the regenerator is turned-on for too long.

Possible Cause 1. Check if there is an external negative load applied on motor.

2. The resistance of internal resistor is too large.

Possible Solution 1. Remove the external negative load.

2. Use an external resistor with smaller resistance.

8.31 AL-025 Driver Hardware Computation Failure

All in one ID AL-025
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Hardware Computation

Failure

Alarm Content Driver Hardware Computation Overflow Or Underflow

Possible Cause Either overflow or underflow occurs by hardware computation

Possible Solution Please contact distributor or Syntec representative.

8.32 AL-13D FRAM Read Fail

All in one ID AL-13D
2nd Single Axis ID

1st Single Axis ID ----- Alarm Name FRAM Read Fail

Alarm Content Fail to read FRAM.

Possible Cause 1. FRAM error.

Possible Solution 1. Reboot the Drive.

2. If this is a recurring event, send back to distributor or Syntec
representative for hardware repair.

AL-1xx Driver Alarm Description – 144

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Driver Alarm Manual.

8.33 AL-026 Driver Handshake Timing Failure

All in one ID AL-026
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Driver Handshake Timing Failure

Alarm Content Driver data sync threshold count setting inappropriate

Possible Cause Trigger DataSync before finishing packet receiving state machine

Possible Solution Please contact distributor or Syntec representative.

8.34 AL-152 Voltage Regeneration Function Abnormal

All in one ID AL-152
2nd Single Axis ID

1st Single Axis ID - Alarm Name Voltage Regeneration Function

Abnormal

Alarm Content It is detected many times that regenerator is abnormally turned-on.

Possible Cause 1. The input voltage of servo drive is unstable.

2. DC Bus voltage sensor feedback abnormal.

Possible Solution 1. Please install a voltage stabilizer to the input power supply to ensure that the
input voltage of servo drive meets the specifications.
2. Check if Pn-D38 has the correct voltage feedback value.
3. Send back to Syntec.

8.35 AL-125 Driver Over Current (Software)

All in one ID AL-125
2nd Single Axis ID

1st Single Axis ID AL-15 Alarm Name Driver Over Current (Software)

Alarm Content Current feedback exceeds 110% of the drive's peak current

AL-1xx Driver Alarm Description – 145

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Driver Alarm Manual.

Possible Cause 1. Overload

2. Encoder and/or motor cable assembly error
3. Encoder error
4. Current loop gain mismatch while Encoder test, Magnetic Pole Offset Tuning
or Motor Parameter Estimation
5. Unbalanced motor 3 phase resistance
6. Power module failure

Possible Solution 1. Check if Idq current feedback is greater than 110% drive's peak current.
2. Check encoder and motor U,V, W cables. Refer to "Wiring and signals"
section of manual.
3. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section of
manual.
4. Use oscilloscope to check if current feedback fluctuate badly. Lower Tuning
Gain (Pn-F2D) to 20. If the problem still persist, gradually decrease Drive
parameter Pn-F2D to 5.
5. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
6. Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short
circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.

Detailed Instructions AL-15 Issue Toubleshooting

Note • Alarm threshold

Version Threshold

3.0.35、4.2.16、5.0.8↑ 110% of the drive's peak current

over 1 ms

8.36 AL-126 Current Sensor Module Error

All in one ID AL-126
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Current Sensor Module Error

Alarm Content Drive detects current sensor module failure.

AL-1xx Driver Alarm Description – 146

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Possible Cause 1. When motor is stuck and percentage of voltage command is larger than 90%, It
may cause shortage of source voltage on current sensors.
2. Circuit of current sensor broken.

Possible Solution 1. Please check wiring of U,V,W cables or connector if each of these is not linked.
2. Please contact distributor or Syntec representative to check hardware.

8.37 AL-124 Drive Ground Fault

All in one ID AL-124
2nd Single Axis ID

Alarm Name Drive Ground Fault

Alarm Content The current sensor detected more than 1A leakage current during the servo on
process.

Possible Cause 1. Internal motor UVW short or UVW to ground short.

2. Wire UVW short or UVW to ground short.
3. Drive connector UVW short or UVW to ground short.
4. Power module failure.
5. Unbalance of motor 3-phase resistance.
6. Current calibration parameters error.

Possible Solution 1. Bad insulation in motor, replace motor.

2. Wire short, replace wire.
3. Drive failure, replace drive.
4. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
5. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
6. Check whether Pn-660~668 are the default value, refer to the manual
"Driver Parameter Manual".
If true, contact distributor or Syntec representative to check hardware.

AL-1xx Driver Alarm Description – 147

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9 AL-2xx Motor Alarm Description

All in one ID AL-200
2nd Single Axis ID

1st Single Axis ID AL-11 Alarm Name Motor Overheat

Alarm Content Drive detects motor overheat.

Possible Cause 1. Motor cooling system malfunction.

2. Digital temperature sensor setting error.
3. KTY84 thermal sensor setting error.
4. Motor rated current setting error.
5. Insufficient acceleration time.
6. Overload.

Possible Solution 1. Check motor cooling system.

2. Correct parameter Pn-50A(P1-40) to Pn-50F(P1-61) according to digital
temperature feedback(A or B).
3. Check Pn-D60 value and make sure Pn-740 and Pn-741 are set correctly.
4. Check rated current parameter Pn-710(P3-14).
5. Check acceleration parameter Pn-306(P6-10) , add acceleration/
deceleration time.
6. Check if load rate Pn-D2A(D1-10) is over 100%, consider switching to a
motor with higher power.

Detailed Instructions AL-11 Issue Trouble Shooting

All in one ID AL-201

2nd Single Axis ID

1st Single Axis ID AL-14 Alarm Name Motor Over Speed

Alarm Content Motor speed is above 120% of it's maximum speed.

Possible Cause 1. Motor power cable U,V,W phase order incorrect

2. Encoder malfunction
3. Motor parameter loading error
4. Sever system severe overshoot
5. Severe speed command change
6. Drive software outdated
7. Encoder misses packets causing acceleration to be too great

AL-2xx Motor Alarm Description – 148

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Possible Solution 1. Execute " Encoder test ", check if alarm AL-302(AL-24) appears. Refer to
"Auto tuning" section of manual.
Execute " Encoder test ", check if any alarms appear. Refer to "Auto
tuning" section of manual.
a. Correct power cord phase order or change parameter
Pn-021(P3-22)(0 to 1 and 1 to 0).
b. Once certain polarity is correct, please cosider the following causes
of this alarm.
2. Check whether drive parameter Pn-7XX match motor lable [Link]
there is a mismatch between motor parameters and those on the lable,
please record the motor modle and contactSuzhou or Taiwan Technical
Center(Syntec) for correct motor parameters and load them.
3. If vibration of the machine can be observed, tune gain parameters Pn-100
to Pn-102(P2-01 to P2-03).
4. Check if controller's commands shift too frequently, increase controller's
acceleration and deceleration time constant.
5. We have corrected drive alarm specs, please upgrade to versions
2.0.25(1.4.12).
6. Capture JOG speed wave form and observe if speed change is not
[Link] inside the junction box where the encoder is attached,
make sure the shielding wire is connected to the motor's ground
[Link] whether there is value Pn-D73~Pn-D76
(D1-28,D1-29,D1-46,D1-47).

Detailed Instructions AL-14 Issue Trouble Shooting

All in one ID AL-202

2nd Single Axi
s ID

1st Single Axis AL-16 Alarm Name Overload

ID

Alarm Content Motor exceeds S2(short time duty) time limit.

Possible 1. Motor is stuck due to mechanical factors, leading to overload during operation
Cause 2. Continuous operation while exceeding drive's rated current
3. Encoder or motor wiring error
4. Encoder malfunction

AL-2xx Motor Alarm Description – 149

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Possible 1. Check if difference between command and motor speed feedback is too great.
Solution
2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase
acceleration/ deceleration time constant.
2.2. Refer to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too
[Link] to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too high.
[Link] wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
[Link] "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

All in one ID AL-203

2nd Single Axi
s ID

1st Single Axis AL-31 Alarm Name Motor Stuck

ID

Alarm Content Motor torque exceeds torque level 1 countinuously for over torque check time 1

Possible 1. Motor is stuck due to machanical factors, leading to overload during operation
Cause 2. Encoder or motor wiring error
3. Encoder malfunction

Possible 1. Check if difference between command and motor speed feedback is too great.
Solution 2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

All in one ID AL-204

2nd Single Axis ID

1st Single Axis ID AL-32 Alarm Name Over Torque 2

Alarm Content Motor torque exceeds torque level 2 countinuously for over torque check time
2

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during
operation
2. Encoder or motor wiring error
3. Encoder malfunction

AL-2xx Motor Alarm Description – 150

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Possible Solution 1. Check if difference between command and motor speed feedback is too
great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and
Signal" section of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning"
section of manual.

All in one ID AL-205

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Motor Stuck

Alarm Content Motor stalls with 【Pn-D29】Torque Command being saturated for over 1 sec.

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during operation.
2. Encoder or motor wiring error.
3. Encoder malfunction.
4. Acceleration is too severe.

Possible Solution 1. Check if difference between command and motor speed feedback is too great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section
of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.
4. Check if acceleration time is set too short, so that motor cannot provide enough
torque due to excessive load.

All in one ID AL-210

2nd Single Axis ID

1st Single Axis ID AL-26 Alarm Name Motor Pole Number Error

Alarm Content Triggered when motor pole number or encoder pole pair number and parameter settings
are mismatched

Possible Cause 1. Motor pole number setup error

2. Encoder pole pair number setup error

Possible Solution 1. Check if value of parameter Pn-701(P3-01) equals pole number on lable.
2. Check if value of parameter Pn-90A(P3-30) setup correct.

AL-2xx Motor Alarm Description – 151

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All in one ID AL-230

2nd Single Axis ID

1st Single Axis ID AL-77 Alarm Name Rotor Position Error

Alarm Content Torque integral direction and acceleration direction are inconsistent

Possible Cause 1. Encoder polarity error

2. Rotor/Load inertia error
3. Motor vibration while servo on, speed feedback is above Pn-502
4. Pn-502 is set too low
5. Setting of speed error threshold is too low
6. Encoder-rotor pole offset error

Possible Solution 1. Redo "Encoder test"

2. Set the correct inertia or redo the inertia tuning
3. Tune motor or set lower speed loop gain Pn-100(P2-02) and position loop
gain Pn102(P2-01).
4. Pn-502 should be set between 5~25RPM(mm/sec)
5. Set Pn-70A and upgrade the driver version to 3.0.22 or above
6. Remove the motor load and redo encoder-rotor offset tuning

Remark • Alarm threshold can be adjusted via Pn-502 (Zero speed check window) for
4-in1 version V2.4.6 and after.
• When linear motor monitors the initial signal of the encoder, it may cause
motor goes out of control. Re-boot the power can solve the problem.
• Above driver version 3.0.22, the speed error threshold is calculated with
Pn-70A (Maximum motor torque).
• Please refer to "Manual of Encoder-rotor Offset Tuning" ( Note : Do not
execute the encoder-rotor offset tuning when the motor is on load. If there
is a need for encoder-rotor pole offset verification, Please refer to the Notes
No.3 of the manual )

All in one ID AL-231

2nd Single Axis ID

1st Single Axis ID - Alarm Name Command Direction Not Allowed

Alarm Content Command direction is not corresponding to Pn-504 configuration

AL-2xx Motor Alarm Description – 152

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Possible Cause 1. Executed moving direction is not allowable

2. Pn-242 Posing Type configuration is not corresponding to Pn-504 Moving Direction
Limit Selection
3. Host command polarity wrong set

Possible Solution 1. Check if Pn-504 setting conflicts with moving direction. Please look up specification of
Pn-504
2. Reset Pn-504 or check moving direction while running
3. Check if Pn-242 setting conflicts with Pn-504
4. Modify Pn-242 according to Pn-504. Please look up specification of Pn-242
5. Check Pn-020 and command polarity in controller. If the set is wrong, please modify it.

All in one ID AL-235

2nd Single Axis ID

1st Single Axis ID - Alarm Name Wrong Estimated Speed

Alarm Content Wrong estimated speed at Induction motor sensorless control mode

Possible Cause 1. Amount of estimated speed change larger than 30% rated speed
2. Estimated speed is over 120% maximum speed
3. When the direction of speed command changed, speed error over 30%
rated speed in 1 second

Possible Solution 1. Check if the motor parameters are correct

2. Increase acceleration time
3. Lower speed loop gain

All in one ID AL-236

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Over Temperature

Detection

Alarm Content RTD over temperature detection

Possible Cause The temperature is over the setting of Over Temp Level.

Possible Solution Check Pn-548~Pn-54A and Pn-752~Pn-753 setting are correct or not.

AL-2xx Motor Alarm Description – 153

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All in one ID AL-237

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Thermal Sensor is

Unplugged

Alarm Content RTD sensor loose or not connected.

Possible Cause RTD sensor loose or not connected.

Possible Solution Check RTD sensor connected correctly.

9.1 AL-200 Motor Overheat

All in one ID AL-200
2nd Single Axis ID

1st Single Axis ID AL-11 Alarm Name Motor Overheat

Alarm Content Drive detects motor overheat.

Possible Cause 1. Motor cooling system malfunction.

2. Digital temperature sensor setting error.
3. KTY84 thermal sensor setting error.
4. Motor rated current setting error.
5. Insufficient acceleration time.
6. Overload.

Possible Solution 1. Check motor cooling system.

2. Correct parameter Pn-50A(P1-40) to Pn-50F(P1-61) according to digital
temperature feedback(A or B).
3. Check Pn-D60 value and make sure Pn-740 and Pn-741 are set correctly.
4. Check rated current parameter Pn-710(P3-14).
5. Check acceleration parameter Pn-306(P6-10) , add acceleration/
deceleration time.
6. Check if load rate Pn-D2A(D1-10) is over 100%, consider switching to a
motor with higher power.

Detailed Instructions AL-11 Issue Trouble Shooting

AL-2xx Motor Alarm Description – 154

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9.2 AL-201 Motor Over Speed

All in one ID AL-201
2nd Single Axis ID

1st Single Axis ID AL-14 Alarm Name Motor Over Speed

Alarm Content Motor speed is above 120% of it's maximum speed.

Possible Cause 1. Motor power cable U,V,W phase order incorrect

2. Encoder malfunction
3. Motor parameter loading error
4. Sever system severe overshoot
5. Severe speed command change
6. Drive software outdated
7. Encoder misses packets causing acceleration to be too great

Possible Solution 1. Execute " Encoder test ", check if alarm AL-302(AL-24) appears. Refer to
"Auto tuning" section of manual.
Execute " Encoder test ", check if any alarms appear. Refer to "Auto
tuning" section of manual.
a. Correct power cord phase order or change parameter
Pn-021(P3-22)(0 to 1 and 1 to 0).
b. Once certain polarity is correct, please cosider the following causes
of this alarm.
2. Check whether drive parameter Pn-7XX match motor lable [Link]
there is a mismatch between motor parameters and those on the lable,
please record the motor modle and contactSuzhou or Taiwan Technical
Center(Syntec) for correct motor parameters and load them.
3. If vibration of the machine can be observed, tune gain parameters Pn-100
to Pn-102(P2-01 to P2-03).
4. Check if controller's commands shift too frequently, increase controller's
acceleration and deceleration time constant.
5. We have corrected drive alarm specs, please upgrade to versions
2.0.25(1.4.12).
6. Capture JOG speed wave form and observe if speed change is not
[Link] inside the junction box where the encoder is attached,
make sure the shielding wire is connected to the motor's ground
[Link] whether there is value Pn-D73~Pn-D76
(D1-28,D1-29,D1-46,D1-47).

Detailed Instructions AL-14 Issue Trouble Shooting

AL-2xx Motor Alarm Description – 155

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9.3 AL-202 Overload

All in one ID AL-202
2nd Single Axi
s ID

1st Single Axis AL-16 Alarm Name Overload

ID

Alarm Content Motor exceeds S2(short time duty) time limit.

Possible 1. Motor is stuck due to mechanical factors, leading to overload during operation
Cause 2. Continuous operation while exceeding drive's rated current
3. Encoder or motor wiring error
4. Encoder malfunction

Possible 1. Check if difference between command and motor speed feedback is too great.
Solution
2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase
acceleration/ deceleration time constant.
2.2. Refer to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too
[Link] to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too high.
[Link] wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
[Link] "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

9.4 AL-203 Over Torque 1

All in one ID AL-203
2nd Single Axi
s ID

1st Single Axis AL-31 Alarm Name Motor Stuck

ID

Alarm Content Motor torque exceeds torque level 1 countinuously for over torque check time 1

Possible 1. Motor is stuck due to machanical factors, leading to overload during operation
Cause 2. Encoder or motor wiring error
3. Encoder malfunction

AL-2xx Motor Alarm Description – 156

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Driver Alarm Manual.

Possible 1. Check if difference between command and motor speed feedback is too great.
Solution 2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

9.5 AL-204 Over Torque 2

All in one ID AL-204
2nd Single Axis ID

1st Single Axis ID AL-32 Alarm Name Over Torque 2

Alarm Content Motor torque exceeds torque level 2 countinuously for over torque check time
2

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during
operation
2. Encoder or motor wiring error
3. Encoder malfunction

Possible Solution 1. Check if difference between command and motor speed feedback is too
great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and
Signal" section of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning"
section of manual.

9.6 AL-205 Motor Stuck

All in one ID AL-205
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Motor Stuck

Alarm Content Motor stalls with 【Pn-D29】Torque Command being saturated for over 1 sec.

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during operation.
2. Encoder or motor wiring error.
3. Encoder malfunction.
4. Acceleration is too severe.

AL-2xx Motor Alarm Description – 157

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Driver Alarm Manual.

Possible Solution 1. Check if difference between command and motor speed feedback is too great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section
of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.
4. Check if acceleration time is set too short, so that motor cannot provide enough
torque due to excessive load.

9.7 AL-210 Motor Pole Number Error

All in one ID AL-210
2nd Single Axis ID

1st Single Axis ID AL-26 Alarm Name Motor Pole Number Error

Alarm Content Triggered when motor pole number or encoder pole pair number and parameter settings
are mismatched

Possible Cause 1. Motor pole number setup error

2. Encoder pole pair number setup error

Possible Solution 1. Check if value of parameter Pn-701(P3-01) equals pole number on lable.
2. Check if value of parameter Pn-90A(P3-30) setup correct.

9.8 AL-230 Rotor Position Error

All in one ID AL-230
2nd Single Axis ID

1st Single Axis ID AL-77 Alarm Name Rotor Position Error

Alarm Content Torque integral direction and acceleration direction are inconsistent

Possible Cause 1. Encoder polarity error

2. Rotor/Load inertia error
3. Motor vibration while servo on, speed feedback is above Pn-502
4. Pn-502 is set too low
5. Setting of speed error threshold is too low
6. Encoder-rotor pole offset error

AL-2xx Motor Alarm Description – 158

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Driver Alarm Manual.

Possible Solution 1. Redo "Encoder test"

2. Set the correct inertia or redo the inertia tuning
3. Tune motor or set lower speed loop gain Pn-100(P2-02) and position loop
gain Pn102(P2-01).
4. Pn-502 should be set between 5~25RPM(mm/sec)
5. Set Pn-70A and upgrade the driver version to 3.0.22 or above
6. Remove the motor load and redo encoder-rotor offset tuning

Remark • Alarm threshold can be adjusted via Pn-502 (Zero speed check window) for
4-in1 version V2.4.6 and after.
• When linear motor monitors the initial signal of the encoder, it may cause
motor goes out of control. Re-boot the power can solve the problem.
• Above driver version 3.0.22, the speed error threshold is calculated with
Pn-70A (Maximum motor torque).
• Please refer to "Manual of Encoder-rotor Offset Tuning" ( Note : Do not
execute the encoder-rotor offset tuning when the motor is on load. If there
is a need for encoder-rotor pole offset verification, Please refer to the Notes
No.3 of the manual )

9.9 AL-231 Command Direction Not Allowed

All in one ID AL-231
2nd Single Axis ID

1st Single Axis ID - Alarm Name Command Direction Not Allowed

Alarm Content Command direction is not corresponding to Pn-504 configuration

Possible Cause 1. Executed moving direction is not allowable

2. Pn-242 Posing Type configuration is not corresponding to Pn-504 Moving Direction
Limit Selection
3. Host command polarity wrong set

Possible Solution 1. Check if Pn-504 setting conflicts with moving direction. Please look up specification of
Pn-504
2. Reset Pn-504 or check moving direction while running
3. Check if Pn-242 setting conflicts with Pn-504
4. Modify Pn-242 according to Pn-504. Please look up specification of Pn-242
5. Check Pn-020 and command polarity in controller. If the set is wrong, please modify it.

AL-2xx Motor Alarm Description – 159

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9.10 AL-235 Wrong Estimated Speed

All in one ID AL-235
2nd Single Axis ID

1st Single Axis ID - Alarm Name Wrong Estimated Speed

Alarm Content Wrong estimated speed at Induction motor sensorless control mode

Possible Cause 1. Amount of estimated speed change larger than 30% rated speed
2. Estimated speed is over 120% maximum speed
3. When the direction of speed command changed, speed error over 30%
rated speed in 1 second

Possible Solution 1. Check if the motor parameters are correct

2. Increase acceleration time
3. Lower speed loop gain

9.11 AL-236 RTD Over Temperature Detection

All in one ID AL-236
2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Over Temperature

Detection

Alarm Content RTD over temperature detection

Possible Cause The temperature is over the setting of Over Temp Level.

Possible Solution Check Pn-548~Pn-54A and Pn-752~Pn-753 setting are correct or not.

9.12 AL-237 RTD Thermal Sensor is Unplugged

All in one ID AL-237
2nd Single Axis ID

AL-2xx Motor Alarm Description – 160

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Driver Alarm Manual.

1st Single Axis ID - Alarm Name RTD Thermal Sensor is

Unplugged

Alarm Content RTD sensor loose or not connected.

Possible Cause RTD sensor loose or not connected.

Possible Solution Check RTD sensor connected correctly.

AL-2xx Motor Alarm Description – 161

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Driver Alarm Manual.

10 AL-3xx Encoder Alarm Description

All in one ID AL-300
2nd Single Axis ID

1st Single Axis ID AL-51 Alarm Name Encoder Halt Alarm

Alarm Content Encoder crashed and can't correctly send back position data.

Possible Cause 1. Syntec encoder crash and watchdog restart encoder. Non-Syntec encoder
internal error.
2. Motor overheating
3. Noise interference
4. Hardware malfunction

Possible Solution 1. Reboot driver and observe encoder for abnormality

2. Check Pn-90E(P3-34) Encoder Reset Counter. If encoder abnormal, check
whether the motor is overheated or not.
3. Make sure the shielding wire attached to encoder inside the junction box is
connected to the motor's ground wire.
4. Replace encoder.
5. If this is a recurring issue, send back to authorized dealer or Syntec Corp.
for repairs

Detailed Instructions AL-15 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

All in one ID AL-301

2nd Single Axis ID

1st Single Axis ID AL-23 Alarm Name Encoder Index Error

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long

Possible Cause 1. Connector wiring is poor contact, or connection is wrong

2. Incorrect encoder setting
3. Encoder pole number (Pn-90A/P3-30) setting error
4. Communication interference
5. Encoder Hardware malfunction

AL-3xx Encoder Alarm Description – 162

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Possible Solution 1. Check encoder wiring, refer to "Wiring and Signal" section of manual.
2. Execute "Encoder test" and check for alarms . If any alarm goes off, refer to
"Syntec auto tuning" section of manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether
Index Counter equals encoder resolution or not. If not , send back to
distributor or Syntec representative to check hardware.

Detailed Instructions AL-23 Issue Trouble Shooting

All in one ID AL-302

2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

Possible Solution 1. Check whether mechanical angle is correct or not. If mechanical angle is
incorrect and motor is PMSM type, change any two of UVW power cable. If
motor is NOT PMSM type, set parameter Pn-021(P3-22) ( 0 to 1、1 to 0 ) and
reboot driver.
If motor is PMSM type, set parameter Pn-021(P3-22) is not recommended.

All in one ID AL-302

2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

Possible Solution 1. Check whether mechanical angle is correct or not. If mechanical angle is
incorrect and motor is PMSM type, change any two of UVW power cable. If
motor is NOT PMSM type, set parameter Pn-021(P3-22) ( 0 to 1、1 to 0 ) and
reboot driver.
If motor is PMSM type, set parameter Pn-021(P3-22) is not recommended.

AL-3xx Encoder Alarm Description – 163

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All in one ID AL-303

2nd Single Axis ID

1st Single Axis ID AL-25 Alarm Name Encoder Resolution Error

Alarm Content Encoder resolution error.

Possible Cause 1. Encoder resolution Pn-902(P3-21) setting error

2. Encoder pole number Pn-90A(P3-30) setting error
3. Hardware malfunction

Possible Solution 1. Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set
encoder resolution to correct value and reboot driver
2. Check parameter Pn-90A(P3-30), set encoder pole pair number correctly
and reboot driver
3. Send back to distributor or Syntec representative to check hardware

All in one ID AL-304

2nd Single Axis ID

1st Single Axis ID AL-27 Alarm Name Encoder No Feedback

Alarm Content Drive fails to receive signals from the encoder .

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. Encoder wire is untied or unconnected
3. Encoder communication interface, Encoder port number setting error
4. Wire failure (shor circuit, wire breakage)
5. Noise generated in QEP encoder
6. Encoder malfunction
7. Driver's pre-circuit board malfunction
8. Encoder's baud rate is unsupported
9. Encoder firmware update failed

AL-3xx Encoder Alarm Description – 164

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Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is

recommended that upgrade driver version at least 3.0.13.
2. Check if encoder wiring and pin definitions are correct or not. Refer to
"Wiring and signal" section of manual.
3. Refer to "Driver Parameter Manual", set parameters correctly and restart
drive.
4. Replace encoder cable (encoder's green wire between the drive and
motor), and send broken one to
Suzhou Syntec.
5. Set Pn-52E(P6-65) to change the speed in startup.
6. Replace motor
7. Replace driver
8. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
9. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
10. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

Detailed Instructions AL-27 Issue Trouble Shooting

All in one ID AL-305

2nd Single Axis ID

1st Single Axis ID AL-28 Alarm Name Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Encoder cable malfunction

2. Encoder's signal is interfering by rotor's axis with magnetic
3. Encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

AL-3xx Encoder Alarm Description – 165

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All in one ID AL-306

2nd Single Axis ID

1st Single Axis ID AL-54 Alarm Name Encoder Z Index Shift

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder: Tamagawa Incremental
1. The circuit board of encoder is broken.
2. Sensor and detective ring are wrong assembly.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder: Tamagawa Incremental
1. Check the encoder is contaminated by dust or oil.
2. Confirm the encoder is installed in accordance with the specification.
a. Check the gap between sensor and detective ring.
b. Check the relative height between sensor and detective ring.
3. Send back to Syntec Corp.

Detailed Instructions AL-54 Issue Trouble Shooting

AL-3xx Encoder Alarm Description – 166

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All in one ID AL-307

2nd Single Axis ID

1st Single Axis ID AL-48 Alarm Name Encoder Status Extreme Error

Alarm Content Encoder status has extreme errors to operate normally

Possible Cause 1. Serial encoder communication interference

2. Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Encoder's cable grounding failure
5. Encoder communication type setting error
6. Automatic search for BiSSC data length is failure
7. if the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
8. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Encoder's firmware malfunction
10. Encoder's hardware malfunction

Possible Solution 1. Check if drive's status parameter Pn-D73~Pn-D76(D1-28,D1-29,D1-46,D1-47)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive is defected has defects. Please contact
Suzhou or Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions:
a. Attach magnetic ring to both sides of the encoder cable
b. try to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-900(P3-20) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
11. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

Detailed Instructions AL-48 Issue Problem Shooting

AL-3xx Encoder Alarm Description – 167

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All in one ID AL-308

2nd Single Axis ID

1st Single Axis ID AL-68 Alarm Name 1st Encoder over speed when
power on

Alarm Content Position changes too fast leads to unfinished initialization.

Possible Cause 1. Motor with Nikon Encoder must run below 250RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from
encoder will not be read until running below 250RPM.
2. Motor with Panasonic Encoder must run below 100RPM during
initialization.
• Note: If alarm occur at just power on, encoder initialization will be
suspended until running below 100RPM.
3. Motor with Mitutoyo Encoder must run below 400 mm/min during
initialization.
• Note: If alarm occur at just power on, encoder position could be
abnormal.
4. Motor with Tamagawa Encoder must run below 100 RPM during
initialization.
• Note: If alarm occur at just power on, encoder initialization will be
suspended until running below 100RPM.
5. Motor with Syntec Encoder must run below 100RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from
encoder will not be read.
6. If alarm occurs when motor isn't running, there is possibly encoder
malfunction.

Check Check the motor is stopped before drive power on.

Possible Solution 1. If using Nikon, Panasonic, Tamagawa encoder, reset the alarm after the
motor is stopped.
2. If using Syntec , Mitutoyo encoder, reboot the drive after the motor is
stopped..
3. Contact motor company for repair.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-309

2nd Single Axis ID

1st Single Axis ID AL-4C Alarm Name Serial Encoder Communication

Type is Wrong

AL-3xx Encoder Alarm Description – 168

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Alarm Content 1. Encoder communication interface setting is incorrect while using serial
encoder
2. If Pn-900(P3-20) is set to 12 and connected with a Nikon encoder, then it is
communication issue.
3. If the Pn-900 is set to 23 and connected to the HCFA encoder, then perhaps
the encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check
Pn-642, Pn-643 settings if correct.
5. Setting of Pn-900 can not be used at the setting of Pn-901
6. FPGA version doesn't support this encoder type

Possible Cause 1. The parameter of encoder communcation interface (Pn-900(P3-20) ) and

encoder's serial communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or
not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-901 is set correctly
6. FPGA version doesn't support the encoder type Pn-900(P3-20) setting.

Possible Solution 1. Set Pn-900(P3-20) correctly and reboot drive.

2. Reassemble cables, make sure there is no interference and then restart
3. Set Pn-900 to 22, and then reboot the drive
4. Please look up manual of Pn-900(P3-20). Refresh setting with correct ones.
5. Setup correct Pn-901 and restart Drive. Refer to "Syntec Parameter Manual"
for setup detail
6. Upgrade drive installation package according to encoder type

All in one ID AL-30A

2nd Single Axis ID

1st Single Axis ID AL-850 Alarm Name Encoder Over Speed

Alarm Content 1. Nikon encoder speed exceeds 6000RPM

2. FeeDat encoder over speed
3. Motor with Panasonic encoder probably revolved over 6500RPM
4. Motor with Mitutoyo encoder exceeds maximum speed
5. Motor with Tamagawa encoder exceeds maximum speed, or module for
calculating multi-turn inside is malfunctioned
6. Delta encoder over speed

Possible Cause 1. Check motor is over speed once or not.

AL-3xx Encoder Alarm Description – 169

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Possible Solution 1. Avoid having encoder run at maximum speed.

2. Check if【Pn-DD4】Encoder Active Communication Type or 【Pn-900】
Encoder Communication Type shows 11。
a. If absolute position was unexpected, please try resetting origin(or
set Pn-F44 = 1) and see how it's going
b. If above handling didn't help, please return back the motor to
Syntec

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-30B

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder position feedback error

Alarm Content Encoder module error, causing encoder unable to read absolute position data

Possible Cause 1. FeeDat encoder circuit board breakage

2. BiSSC encoder sensor and magnetic ring are assembled incorrectly.
3. Nikon's absolute position of absolute module is differ from incremental module.
4. EnDat encoder position information error.
5. The position information of Panasonic encoder is error.
6. The position information of Mitutoyo encoder is error.
7. The position information of Mitsubsihi encoder is error.
8. The position information of Delta encoder is error.
9. The position information of Tamagawa encoder is error.
10. The position information of Hcfa encoder is error.
11. The position information of Sankyo encoder is error.
12. The position information of YuHeng encoder is error.
13. The position information of Tamagawa Incremental encoder is error.

Possible Solution 1. Make sure encoder sensor and optical ruler are assembled correctly
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-30C

2nd Single Axis ID

1st Single Axis ID AL-66 Alarm Name Encoder multi-turn data error

Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

AL-3xx Encoder Alarm Description – 170

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Possible Cause 1. Nikon encoder's multi-turn data is incompatible to single-turn data.

2. Panasonic encoder's multi-turn data is incompatible to single-turn data.
3. Tamagawa encoder's multi-turn data is incompatible to single-turn data.
4. HIWIN encoder's multi-turn data is incompatible to single-turn data.
5. Sankyo encoder's multi-turn data is incompatible to single-turn data.
6. HCFA encoder's multi-turn data is incompatible to single-turn data.
7. YuHeng encoder's multi-turn data is incompatible to single-turn data.
8. HCFA 23-bits optical encoder's multi-turn data is incompatible to single-turn data.

Possible Solution 1. If the encoder type is Tamagawa, the encoder may be broken and it is recommended
to return it to an authorized dealer or Syntec Corp. in need of repair. If the encoder is
still to be used, this alarm should be reset by the following steps:
a. Set parameter Pn-F44 to 1 and restart drive.
b. Rerun the absolute origin setting.
2. Check encoder for dust or oil contamination.
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs.

Detailed 【Pn-D95】Enc Error Status ALMC

Instructions

All in one ID AL-31

1
2nd Single Axis
ID

1st Single Axis AL-33 Alarm Name 2nd Encoder Index Error
ID

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long.

Possible Cause 1. Connector wiring is poor contact, or connection is wrong.

2. Second encoder setting error.
3. Second encoder pole number(Pn-92A/P6-90) setting error.
4. Communication interference
5. Second encoder hardware malfunction

Possible 1. Check wiring of second encoder, refer to "Wiring and Signal" section of manual.
Solution 2. Execute "Encoder test". If any alarms goes off, refer to "Syntec auto tuning" section of
manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter
equals encoder resolution or not. If not , send back to distributor or Syntec
representative to check hardware.

AL-3xx Encoder Alarm Description – 171

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All in one ID AL-312

2nd Single Axis
ID

1st Single Axis AL-34 Alarm Name 2nd Encoder Direction Error
ID

Alarm Content Second encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Second encoder polarity " setting error

Possible 1. Check whether mechanical angle is correct or not. If mechanical angle is incorrect and
Solution motor is PMSM type, change any two of UVW power cable. If motor is NOT PMSM type,
set parameter Pn-022(P6-82) ( 0 to 1、1 to 0 ) and reboot driver.
If motor is PMSM type, set parameter Pn-022(P6-82) is not recommended.

All in one ID AL-313

2nd Single Axis ID

1st Single Axis ID AL-35 Alarm Name 2nd Encoder resolution error

Alarm Content Second encoder resolution error.

Possible Cause 1. 2nd encoder resolution Pn-922(P6-81) setting error

2. 2nd Encoder pole number Pn-92A(P6-90) setting error.
3. Second encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-922(P6-81) is equal to and resolution or not. If they
differ not, set encoder resolution to correct value correct encoder resolution
value and restart drive and reboot drive.
2. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and
reboot driver
3. Send back to authorized dealer or Syntec Corp. for repairs.

All in one ID AL-314

2nd Single Axis ID

1st Single Axis ID AL-36 Alarm Name 2nd Encoder no feedback

Alarm Content Drive fails to receive signals from the second encoder .

AL-3xx Encoder Alarm Description – 172

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Possible Cause 1. Second encoder wire is untied or unconnected.

2. Encoder communication interface, Encoder port number setting error.
3. Wire failure (shor circuit, wire breakage)
4. In dual feedback control and 2nd encoder type is QEP, mechanical problem
and machining condition may cause alarm
5. Encoder malfunction
6. Driver's pre-circuit board malfunction
7. Encoder's baud rate is unsupported
8. Encoder firmware update failed

Possible Solution 1. Check if serial encoder wiring and pin definitions for errors are correct or
not. Refer to "Wiring and signal" section of manual.
2. Refer to "Drive Parameter Manual", set parameters correctly and reboot
driver.
3. Replace encoder cable (encoder's green wire between the drive and motor),
and send broken one to Suzhou Syntec.
4. Refer to "Dual feedback control and outer feedback using linear scale"
section of manual, change Pn-52F properly
5. Replace motor
6. Replace driver
7. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
8. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
9. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

All in one ID AL-315

2nd Single Axis ID

1st Single Axis ID AL-39 Alarm Name 2nd Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Second encoder's cable problem

2. Second encoder's signal is interfering by rotor's axis with magnetic
3. Second encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

AL-3xx Encoder Alarm Description – 173

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All in one ID AL-316

2nd Single Axis
ID

1st Single Axis AL-55 Alarm Name 2nd Encoder Z Index Shift
ID

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder: Tamagawa Incremental
1. The circuit board of encoder is broken.
2. Sensor and detective ring are wrong assembly.

Possible Syntec encoder:

Solution
1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is updated to
V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle after
executing encoder test(rated current 150%). make sure alarm AL54/AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder: Tamagawa Incremental
1. Check the 2nd encoder is contaminated by dust or oil.
2. Confirm the 2nd encoder is installed in accordance with the specification.
a. Check the gap between sensor and detective ring.
b. Check the relative height between sensor and detective ring.
3. Send back to Syntec Corp.

Detailed AL-54 Issue Trouble Shooting

Instructions

AL-3xx Encoder Alarm Description – 174

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Driver Alarm Manual.

All in one ID AL-317

2nd Single Axis ID

1st Single Axis ID AL-49 Alarm Name 2nd Encoder Status Extreme
Error

Alarm Content 2nd Encoder status has extreme errors to operate normally

Possible Cause 1. Second encoder communication interference.

2. Second Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Second encoder's cable grounding failure
5. Second encoder communication type setting error.
6. Automatic search for BiSSC data length is failure
7. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
8. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Second encoder's firmware malfunction
10. Second encoder's hardware malfunction

Possible Solution 1. Check if drive's status parameter Pn-D77~Pn-D7A(D1-42,D1-43,D1-59,D1-60)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive has defects. Please contact Suzhou or
Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions,
a. Attach magnetic ring to both sides of the encoder cable
[Link] to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-920(P6-80) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
11. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

AL-3xx Encoder Alarm Description – 175

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All in one ID AL-318

2nd Single Axis ID

1st Single Axis ID AL-69 Alarm Name 2nd Encoder over speed when power on

Alarm Content Position changes too fast leads to unfinished initialization.

Possible Cause 1. Motor with Nikon 2nd Encoder must run below 250RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from 2nd
encoder will not be read until running below 250RPM.
2. Motor with Panasonic 2nd Encoder must run below 100RPM during
initialization.
• Note: If alarm occur at just power on, 2nd encoder initialization will
be suspended until running below 100RPM.
3. Motor with Mitutoyo 2nd Encoder must run below 400 mm/min during
initialization.
• Note: If alarm occur at just power on, 2nd encoder position could be
abnormal.
4. Motor with Tamagawa 2nd Encoder must run below 100 RPM during
initialization.
• Note: If alarm occur at just power on, 2nd encoder initialization will
be suspended until running below 100RPM.
5. Motor with Syntec 2nd Encoder must run below 100RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from 2nd
encoder will not be read.
6. If alarm occurs when motor isn't running, there is possibly 2nd encoder
malfunction.

Check Check the motor is stopped before drive power on.

Possible Solution 1. If using Nikon, Panasonic, Tamagawa 2nd encoder, reset the alarm after the
motor is stopped.
2. If using Syntec , Mitutoyo 2nd encoder, reboot the drive after the motor is
stopped..
3. Contact motor company for repair.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-319

2nd Single Axis ID

1st Single Axis ID AL-4D Alarm Name 2nd Serial Encoder Communication Type is Wrong

AL-3xx Encoder Alarm Description – 176

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Alarm Content 1. Encoder communication interface setting is incorrect while using second serial
encoder.
2. If Pn-920(P6-80) is set to 12 and connected with a Nikon encoder, then the problem is
with communication there is a communication problem
3. If the Pn-920 is set to 23 and connected to the HCFA encoder, then perhaps the
encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check Pn-642,
Pn-643 settings if correct.
5. Setting of Pn-920 can not be used at the setting of Pn-921
6. FPGA version doesn't support this encoder type.

Possible Cause 1. The parameter of encoder communcation interface Pn-920(P6-80) and encoder's serial
communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-921 is set correctly
6. FPGA version doesn't support the encoder type Pn-920(P6-80) setting encoder type.

Possible Solution 1. Set Pn-920(P6-80) correctly and reboot driver

2. Reassemble cables, make sure there is no interference and then reboot driver
3. Set Pn-920 to 22, and then reboot the drive
4. Please look up manual of Pn-920(P6-80). Refresh setting with correct ones.
5. Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup
detail
6. Upgrade drive installation package according to encoder type.

All in one ID AL-31A

2nd Single Axis ID

1st Single Axis ID AL-8A5 Alarm Name 2nd Encoder Over Speed

Alarm Content 1. Nikon second encoder speed exceeds 6000RPM

2. FeeDat second encoder over speed
3. Motor with Panasonic second encoder probably revolved over 6500RPM
4. Motor with Mitutoyo second encoder exceeds maximum speed
5. Motor with Tamagawa second encoder exceeds maximum speed, or
module for calculating multi-turn inside is malfunctioned
6. Delta second encoder over speed

Possible Cause 1. Check motor is over speed once or not. command

AL-3xx Encoder Alarm Description – 177

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Possible Solution 1. Avoid having encoder run at maximum speed

2. Check if【Pn-DD5】2nd Encoder Active Communication Type or 【
Pn-920】2nd Encoder Communication Type shows 11。
a. If absolute position was unexpected, please try resetting origin(or
set Pn-F44 = 1) and see how it's going
b. If above handling didn't help, please return back the motor to
Syntec

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-31B

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder position feedback error

Alarm Content 2nd Encoder module error, causing encoder unable to read absolute position data

Possible Cause 1. FeeDat second encoder circuit board breakage

2. BiSSC second encoder sensor and magnetic ring are assembled incorrectly
3. Nikon encoder's multi-turn data is incompatible to single-turn data
4. EnDat second encoder position information error
5. The position information of Panasonic encoder is error.
6. The position information of Mitutoyo encoder is error.
7. The position information of Mitsubsihi encoder is error.
8. The position information of Delta encoder is error.
9. The position information of Tamagawa encoder is error.
10. The position information of Hcfa encoder is error.
11. The position information of Sankyo encoder is error.
12. The position information of Tamagawa Incremental encoder is error.

Possible Solution 1. Make sure encoder sensor and optical ruler are assembled correctly
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for
repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-31C

2nd Single Axis
ID

1st Single Axis AL-67 Alarm Name 2nd Encoder multi-turn data error
ID

AL-3xx Encoder Alarm Description – 178

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Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

Possible Cause 1. Nikon 2nd encoder's multi-turn data is incompatible to single-turn data
2. Panasonic 2nd encoder's multi-turn data is incompatible to single-turn data.
3. Mitsubishi 2nd encoder's multi-turn data is incompatible to single-turn data.
4. Tamagawa 2nd encoder's multi-turn data is incompatible to single-turn data.
5. HIWIN 2nd encoder's multi-turn data is incompatible to single-turn data.
6. Sankyo 2nd encoder's multi-turn data is incompatible to single-turn data.
7. HCFA 2nd encoder's multi-turn data is incompatible to single-turn data.
8. YuHeng 2nd encoder's multi-turn data is incompatible to single-turn data.
9. HCFA 2nd 23-bits optical encoder's multi-turn data is incompatible to single-turn data.

Possible 1. If the encoder type is Tamagawa, the encoder may be broken and it is recommended to
Solution return it to an authorized dealer or Syntec Corp. in need of repair. If the encoder is still
to be used, this alarm should be reset by the following steps:
a. Set parameter Pn-F44 to 1 and restart drive
b. Rerun the absolute origin setting
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D96】2nd Enc Error Status ALMC

Instructions

All in one ID AL-31D

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Unable to Finish

Operation Configuration

Alarm Content Failed to set operation configuration

Possible Cause 1. While setting operation configuration, unable to write the corresponding
memory or meet access failure
2. Fail to access 2nd encoder memory

Possible Solution 1. Check Pn-D9C and encoder software version, and update to the right version
2. Check if communication ever failed and then check up wiring of this encoder

All in one ID AL-31E

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

AL-3xx Encoder Alarm Description – 179

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Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 3.1V.
2. Parameter set incorrectly

Possible Solution 1. Change battery

a. With controller: Change battery and reboot system.
b. No controller: Change battery, set parameter Pn-F44(Fn-34) to 1
and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-31F

2nd Single Axis ID

1st Single Axis ID - Alarm Name ABS Type 2nd Encoder Battery
Low Voltage

Alarm Content 2nd ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Replace the battery. If using Panasonic encoder, then restart driver. If using
Nikon, Mitsubish, Delta or Tamagawa encoder,then don't need to restart.
2. If not ABS encoder, set drive parameter Pn-924(P6-83) to 0, save and restart.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-320

2nd Single Axis ID

1st Single Axis ID AL-860 Alarm Name Encoder Internal Over

Temperature

AL-3xx Encoder Alarm Description – 180

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Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-742.
2. Nikon encoder: Encoder internal temperature over 120 degrees Celsius.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees Celsius.
7. Delta encoder: Encoder internal temperature is higher than 110 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree.
10. Hcfa(12k) encoder: Encoder internal temperature is higher than 90 Celsius
degree.
11. Hcfa(16k) encoder: Encoder internal temperature is higher than 95 Celsius
degree.
12. Hcfa 23 bit optical encoder: Encoder internal temperature is higher than 90
Celsius degree.
13. YuHeng encoder: Encoder internal temperature is higher than 90 Celsius
degree.

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit,
YuHeng or Delta encoders, please check up Pn-D61.
3. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please
resolve problem and restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
5. Make sure parameter Pn-742 "Syntec Encoder internal(1) KTY84 overheat
threshold" is set correctly.
6. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
7. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

All in one ID AL-321

2nd Single Axis ID

AL-3xx Encoder Alarm Description – 181

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1st Single Axis ID AL-41 Alarm Name Encoder external(1) Thermal Sensor
Over Temperature

Alarm Content The temperature that encoder external(1)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(1) thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for encoder external(1) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

All in one ID AL-322

2nd Single Axis ID

1st Single Axis ID AL-42 Alarm Name Encoder External(2) Thermal Sensor
Over Temperature

Alarm Content The temperature that encoder external(2)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Parameter error
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

AL-3xx Encoder Alarm Description – 182

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-744(P1-34) to correct protective temperature limit.
3. Make sure parameter Pn-744 "Syntec Encoder external(2) Thermal Sensor
overheat threshold" is not 0.
If temperature sensing wires are floating, alarms will be prone to happen as
temperature display will be 145 degrees.
4. Check the type of resistance used for encoder external(2) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

All in one ID AL-324

2nd Single Axis ID

1st Single Axis ID AL-8A6 Alarm Name 2nd Encoder Internal Over
Temperature

Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-746.
2. Nikon encoder: Encoder internal temperature is higher than operation
temperature or protection level Pn-746.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius
or protection level Pn-746.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees
Celsius or protection level Pn-746.
7. Delta encoder: Encoder internal temperature is higher than 110 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree or protection level Pn-746.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree or protection level Pn-746.
10. Hcfa(12k) encoder: Encoder internal temperature is higher than 90 Celsius
degree or protection level Pn-746.
11. Hcfa(16k) encoder: Encoder internal temperature is higher than 95 Celsius
degree or protection level Pn-746.
12. Hcfa 23 bit optical encoder: Encoder internal temperature is higher than 90
Celsius degree or protection level Pn-746.
13. YuHeng encoder: Encoder internal temperature is higher than 90 Celsius
degree or protection level Pn-746.

AL-3xx Encoder Alarm Description – 183

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Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit,
YuHeng or Delta encoders, please check up Pn-D65.
3. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please
resolve problem and restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
5. Make sure parameter Pn-746 "Syntec Encoder internal(1) thermal sensor
overheat threshold" is set correctly.
6. Check the type of resistance used for 2nd encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
7. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-325

2nd Single Axis ID

1st Single Axis ID AL-45 Alarm Name 2nd Encoder External(1) Thermal
Sensor Over Temperature

Alarm Content The temperature that 2nd encoder external(1)'s Thermal Sensor detect is over
drive's protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error
6. Encoder hardware malfunction

AL-3xx Encoder Alarm Description – 184

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(1) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(1) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75F into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-326

2nd Single Axis ID

1st Single Axis ID AL-46 Alarm Name 2nd Encoder External(2) Thermal
Sensor Over Temperature

Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error
6. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

AL-3xx Encoder Alarm Description – 185

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All in one ID AL-328

2nd Single Axis ID

1st Single Axis ID AL-5A Alarm Name Encoder Internal Thermal Sensor Error

Alarm Content Encoder Internal Thermal Sensor Error

Possible Cause 1. Encoder Internal Thermal Sensor Error

2. With SYNTEC encoder, encoder internal thermal sensor type setting error

Possible Solution 1. If encoder Internal Thermal Sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
2nd Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

All in one ID AL-329

2nd Single A
xis ID

1st AL-5B Alarm Name Encoder External(1) Thermal Sensor is Unplugged

Single Axis
ID

Alarm Encoder External(1) Thermal Sensor is unplugged

Content

Possible 1. Encoder External(1) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(1) thermal sensor type setting error

AL-3xx Encoder Alarm Description – 186

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Possible 1. (a) Make sure encoder external(1) Thermal Sensor is wired properly.
Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to
1500Ω. If the measured value of resistance appears to be wrong, then please replace
encoder external(1) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder firmware
to V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

All in one ID AL-32A

2nd Single A
xis ID

1st Single AL-5C Alarm Name Encoder External(2) Thermal Sensor is Unplugged
Axis ID

Alarm Encoder External(2) Thermal Sensor is Unplugged

Content

Possible 1. Encoder External(2) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(2) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

Possible 1. (a) Make sure encoder external(2) Thermal Sensor is wired properly.
Solution (b) If encoder External(2) Thermal Sensor is not needed, set parameter Pn-74C(P1-72) to 1.
2. Measure the resistance of encoder external(2) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to 1500Ω. If
the measured value of resistance appears to be wrong, then please replace encoder
external(2) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(2) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.
b. If using KTY84:Please set Pn-75C into 0.

AL-3xx Encoder Alarm Description – 187

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All in one ID AL-32C

2nd Single A
xis ID

1st Single AL-5E Alarm Name 2nd Encoder internal Thermal Sensor Error
Axis ID

Alarm 2nd Encoder internal Thermal Sensor Error

Content

Possible 1. 2nd Encoder internal Thermal Sensor Error

Cause 2. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error

Possible 1. If 2nd encoder internal Thermal Sensor is not needed, set parameter Pn-74E(P1-74) to 1.
Solution 2. Check the type of resistance used for 2nd encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
b. If using KTY84:Please set Pn-75E into 0.
3. Send back to dealer or Syntec Corp. for repairs.

All in one ID AL-32D

2nd Single Axis ID

1st Single Axis ID AL-5F Alarm Name 2nd Encoder External(1) Thermal
Sensor is Unplugged

Alarm Content 2nd Encoder External(1) Thermal Sensor is Unplugged

Possible Cause 1. 2nd Encoder External(1) Thermal Sensor is not plugged correctly
2. 2nd Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 2nd encoder
4. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error

AL-3xx Encoder Alarm Description – 188

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Possible Solution 1. (a) Make sure 2nd encoder external(1) Thermal Sensor is wired properly.
(b) If 2nd encoder external(1) Thermal Sensor is not needed, set
parameter Pn-74F(P1-75) to 1.
2. Measure the resistance of 2nd encoder external(1) Thermal Sensor at ambient
temperature, and check if the measured value of resistance is in the operating
range from 500Ω to 1500Ω. If the measured value of resistance appears to be
wrong, then please replace the 2nd encoder external(1) Thermal Sensor with a
new one.
3. Check if the value of drive parameter Pn-D7B【The 5V Detection of 2nd
Encoder】is lower than 5V. If so, please check the power supply voltage of 2nd
encoder port on the drive by probing the output pin. If the supply voltage is
normal, then the 2nd encoder may be broken; otherwise, check if the drive is
working correctly.
4. Check the type of resistance used for 2nd encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd
Encoder firmware to V2.1.1 or higher. And set Pn-75F into 1.
b. If using KTY84:Please set Pn-75F into 0.

All in one ID AL-32E

2nd Single Axis ID

1st Single Axis ID AL-60 Alarm Name 2nd Encoder External(2) Thermal
Sensor is Unplugged

Alarm Content 2nd Encoder External(2) Thermal Sensor is Unplugged

Possible Cause 1. 2nd Encoder External(2) Thermal Sensor is not plugged correctly
2. 2nd Encoder external(2) Thermal Sensor is broken
3. Abnormal power supply voltage of 2nd encoder
4. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error

AL-3xx Encoder Alarm Description – 189

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Possible Solution 1. (a) Make sure 2nd encoder external(2) Thermal Sensor is wired properly.
(b) If 2nd encoder external(2) Thermal Sensor is not needed, set
parameter Pn-750(P1-76) to 1.
2. Measure the resistance of 2nd encoder external(2) Thermal Sensor at ambient
temperature, and check if the measured value of resistance is in the operating
range from 500Ω to 1500Ω. If the measured value of resistance appears to be
wrong, then please replace the 2nd encoder external(1) Thermal Sensor with a
new one.
3. Check if the value of drive parameter Pn-D7B【The 5V Detection of 2nd
Encoder】is lower than 5V. If so, please check the power supply voltage of 2nd
encoder port on the drive by probing the output pin. If the supply voltage is
normal, then the 2nd encoder may be broken; otherwise, check if the drive is
working correctly.
4. Check the type of resistance used for 2nd encoder external(2) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd
Encoder firmware to V2.1.1 or higher. And set Pn-760 into 1.
b. If using KTY84:Please set Pn-760 into 0.

All in one ID AL-330

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Port Setting Error

Alarm Content Encoder Port (Parameter Pn-901) setting error

Possible Cause 1. Parameter Pn-900 encoder type is set but parameter Pn-901 is not.
2. Port number setting is the same as another encoder port setting
3. Parameter Pn-901 is greater than actual port number

Possible Solution 1. Set parameter Pn-901 correctly according to the actual application.

All in one ID AL-331

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder port setting error

Alarm Content 2nd encoder Port (Parameter Pn-921) setting error

Possible Cause 1. Parameter Pn-920 encoder type is set but parameter Pn-921 is not.
2. Port number setting is the same as another encoder port setting
3. Parameter Pn-921 is greater than actual port number

Possible Solution 1. Set parameter Pn-921 correctly according to the actual application.

AL-3xx Encoder Alarm Description – 190

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All in one ID AL-332

2nd Single Ax
is ID

1st Single AL-6A Alarm Name Encoder not recognized

Axis ID

Alarm Drive doesn't support the version of encoder version. Do not run this motor and modify any
Content parameters about this motor.

Possible 1. The version of encoder is outdated.

Cause 2. Parameter specifics cannot be recognized if the motor is not supplied by Syntec.
3. Data read from encoder is unable to be interpreted.

Possible 1. Upgrade driver version.

Solution 2. Problems from the motor not supplied by Syntec shall be resolved in following steps:
a. First ensure the encoder communication type is supported by the current software
version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

All in one ID AL-333

2nd Single Axis ID

1st Single Axis ID AL-6B Alarm Name 2nd Encoder not recognized

Alarm Content Drive doesn't support the version of second encoder version. Do not run this
motor and modify any parameters about this motor

Possible Cause 1. The version of encoder is outdated.

2. Parameter specifics cannot be recognized if the motor is not supplied by
Syntec.
3. Data read from encoder is unable to be interpreted.

Possible Solution 1. Upgrade driver version.

2. Problems from the motor not supplied by Syntec shall be resolved in
following steps:
a. First ensure the encoder communication type is supported by the
current software version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

All in one ID AL-334

2nd Single Axis ID

AL-3xx Encoder Alarm Description – 191

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1st Single Axis ID AL-58 Alarm Name Encoder Download Parameters

Fail

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. The parameters read back from encoder is incorrect.
3. Signal transfer error due to the poor contact of the first encoder's pin
4. With hallow type encoder(mini encoder), check whether motor serial
number is not zero

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
3. Check if encoder is wired correctly and whether there are interferences.
4. Check connectivity of encoder connector pins
5. with hallowed encoder, please set motor serial number as 0 and reboot
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

All in one ID AL-335

2nd Single Axis ID

1st Single Axis ID AL-59 Alarm Name 2nd Encoder Download

Parameters Fail

Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. The parameters read back from 2nd encoder is incorrect.
2. Signal transfer error due to the poor contact of the 2nd encoder's pin
3. With hallow type encoder(mini encoder), check whether motor serial number
is not zero

AL-3xx Encoder Alarm Description – 192

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Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
2. Check if encoder is wired correctly and whether there are interferences.
3. Check connectivity of encoder connector pins
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.
Refer to AL-58问题处置 for alarm trouble shooting.

All in one ID AL-336

2nd Single Axis ID

1st Single Axis ID AL-4A Alarm Name Syntec Encoder Runs in

Bootloader Mode

Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm
occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

All in one ID AL-337

2nd Single Axis ID

1st Single Axis ID AL-4B Alarm Name 2nd Syntec Encoder Runs in Bootloader Mode

Alarm Content When 2nd is Syntec Encoder and is Running in Bootloader Mode, alarm occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

All in one ID AL-338

2nd Single Axis ID

1st Single Axis ID AL-75 Alarm Name Encoder Register Access Error

Alarm Content Encoder Register Access Error

AL-3xx Encoder Alarm Description – 193

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Possible Cause 1. Error count is too high while accessing encoder register

Possible Solution 1. Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
i. Pn-D73(D1-28) Serial Encoder CRC error count(hardware)
ii. Pn-D74(D1-29) Serial Encoder CRC error count(software)
iii. Pn-D76(D1-47) Serial Encoder overtime error count
b. If this alarm occurs when saving parameters, reset alarm and
permanently resave parameters again.
c. If issue is recurring, contact dealer or Syntec Corp. for repairs.

All in one ID AL-339

2nd Single Axis ID

1st Single Axis ID AL-76 Alarm Name 2nd Encoder Register Access
Error

Alarm Content 2nd Encoder Register Access Error

Possible Cause 1. Error count is too high while accessing 2nd encoder register

Possible Solution Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
[Link]-D77(D1-42) Serial Encoder CRC error count(hardware)
[Link]-D78(D1-43) Serial Encoder CRC error count(software)
[Link]-D7A(D1-60) Serial Encoder overtime error count
[Link] this alarm occurs when saving parameters, reset alarm and permanently
resave parameters again.
[Link] issue is recurring, contact dealer or Syntec Corp. for repairs

All in one ID AL-33A

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder not support type auto
detection

Alarm Content Type auto detection only support Syntec motors

Possible Cause 1. Setting Pn-900 Encoder Communication Type to 12 with non-Syntec motors
and non-Nikon encoders.
2. Pn-706 Motor Serial Number exception error.

AL-3xx Encoder Alarm Description – 194

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Possible Solution 1. Please check up and correct Pn-900 setting.

2. Please contact Syntec Corp.

All in one ID AL-33B

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder not support type auto
detection

Alarm Content Type auto detection not support 2nd encoders

Possible Cause 1. Setting Pn-920 2nd Encoder Communication Type to 12 with non-Nikon
encoders

Possible Solution 1. Please check up and correct Pn-920 setting.

All in one ID AL-33C

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Initialization Error

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. 1st encoder still not ready after drive power on for 1 second.

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been initialized
correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

All in one ID AL-33D

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Initialization Error

AL-3xx Encoder Alarm Description – 195

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Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. 2nd encoder still not ready after drive power on for 1 second.

Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been initialized
correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

All in one ID AL-33E

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Hardware Identity

Unknown

Alarm Content When using Syntec Encoder, Encoder Sensor Type or Hardware ID cannot be
recognized.

Possible Cause 1. 【Pn-90D】Encoder Sensor Type setting error

2. Hardware ID cannot be recognized
• Hardware ID can be obtained from "OpenGuide Help->About->Axis(n)
Encoder Hardware ID" (n = Alarm axis)
3. Encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-90D is in the range of 0~4

2. Upgrade driver version to match encoder software or shipping parameter
3. If all above solutions fail to solve the problem, Hardware may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-33F

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Hardware Identity

Unknown

Alarm Content When using Syntec Encoder, 2nd Encoder Sensor Type or Hardware ID cannot be
recognized.

AL-3xx Encoder Alarm Description – 196

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Possible Cause 1. 【Pn-92D】2nd Encoder Sensor Type setting error

2. Hardware ID cannot be recognized
• Hardware ID can be obtained from "OpenGuide Help->About->Axis(n)
2nd enc hardware ID" (n = Alarm axis)
3. Encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-92D is in the range of 0~4

2. Upgrade driver version to match encoder software or shipping parameter
3. If all above solutions fail to solve the problem, Hardware may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-340

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Status Error

Alarm Content Encoder status has errors to operate normally

Possible Cause 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder over temperature".

Possible Solution 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.

All in one ID AL-344

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Encoder Signal Noise

Interference

Alarm Content Encoder Signal Noise Interference

Possible Cause 1. Check Pn-D74 Encoder CRC error counter(Software). Check the encoder
wiring.
2. With connecting Tamagawa, YuHeng, Hcfa, or Hcfa 23 bit encoder, the
parameter of encoder communication interface (Pn-900) and encoder's
serial communication may be mismatched If alarm is triggered at power on.

Possible Solution 1. Check the encoder wiring and grounding.

2. Set Pn-900 correctly and reboot drive.
3. Send back to Syntec Corp.

AL-3xx Encoder Alarm Description – 197

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All in one ID AL-345

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Feedback Abnormal

Alarm Content Packet of encoder position feedback is abnormal and the difference of two
continuous position feedback is too large

Possible Cause 1. Driver detect the encoder feedback is abnormal.

Possible Solution 1. Check is position feedback varies abnormally or unexpectedly.

2. Please contact Syntec Corp.

All in one ID AL-346

2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Motor Rear Cover Over

Temperature

Alarm Content Syntec encoder: Motor rear cover temperature is higher than protection level
Pn-762.

Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor rear cover thermal sensor type setting error
4. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Please check up Pn-D61.
3. Make sure parameter【Pn-746 Motor Rear Cover overheat threshold】is set
correctly.
4. Check the type of resistance used for motor rear cover thermal sensing. If
using PT1000: Update drive firmware to V3.0.0 or higher, and Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
5. If all above solutions fail to solve the problem, thermal sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-320, AL-321, AL-322 Trouble Shooting

【Pn-D95】Enc Error Status ALMC

All in one ID AL-347

2nd Single Axis ID

AL-3xx Encoder Alarm Description – 198

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1st Single Axis ID - Alarm Name Motor Rear Cover Thermal Sensor Error

Alarm Content Motor Rear Cover Thermal Sensor Error

Possible Cause 1. Motor Rear Cover Thermal Sensor Error

2. Motor rear cover thermal sensor type setting error

Possible Solution 1. If motor rear cover thermal sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for motor rear cover thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

All in one ID AL-348

2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor Coil Thermal Sensor Over
Temperature

Alarm Content The temperature that Motor Coil's Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, motor coil's thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for motor coil thermal sensing. If using
PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

AL-3xx Encoder Alarm Description – 199

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Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

All in one ID AL-34A

2nd Single A
xis ID

1st - Alarm Name Motor Coil Thermal Sensor is Unplugged

Single Axis
ID

Alarm Motor Coil Thermal Sensor is unplugged

Content

Possible 1. Motor Coil Thermal Sensor is not plugged correctly

Cause 2. Motor Coil Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. Motor coil thermal sensor type setting error

Possible 1. (a) Make sure Motor Coil Thermal Sensor is wired properly.
Solution (b) If Motor Coil Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of Motor Coil Thermal Sensor at ambient temperature, and check if
the measured value of resistance is in the operating range from 500Ω to 1500Ω. If the
measured value of resistance appears to be wrong, then please replace Motor Coil Thermal
Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for motor coil thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

All in one ID AL-913

2nd Single A
xis ID

1st - Alarm Name Driver External Motor Thermal Sensor is Unplugged

Single Axis
ID

Alarm Driver External Motor Thermal Sensor is Unplugged

Content

AL-3xx Encoder Alarm Description – 200

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Possible 1. Thermal sensor is not plugged correctly.

Cause 2. Thermal sensor is broken.

Possible 1. (a) Make sure thermal sensor is wired properly.

Solution (b) If thermal sensor is not needed, set parameter Pn-740 to 1.
2. Measure the resistance of thermal sensor at ambient temperature, and check if the
measured value of resistance is in the operating range from 500 Ω to 1500 Ω. If the
measured value of resistance appears to be wrong, then please replace thermal sensor with
a new one.

All in one ID AL-350

2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Status Error

Alarm Content Encoder status has errors to operate normally

Possible Cause 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder over temperature".

Possible Solution 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.

All in one ID AL-354

2nd Single Axis ID

1st Single Axis ID -- Alarm Name 2nd Encoder Signal Noise

Interference

Alarm Content 2nd Encoder Signal Noise Interference

Possible Cause 1. Check Pn-D78 2nd Encoder CRC error counter(Software). Check the encoder
wiring.
2. With connecting Tamagawa, YuHeng, Hcfa, or Hcfa 23 bit encoder, the
parameter of encoder communication interface (Pn-920) and encoder's serial
communication may be mismatched If alarm is triggered at power on.

Possible Solution 1. Check the 2nd encoder wiring and grounding.

2. Set Pn-920 correctly and reboot drive.
3. Send back to Syntec Corp.

All in one ID AL-355

2nd Single Axis ID

AL-3xx Encoder Alarm Description – 201

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1st Single Axis ID - Alarm Name 2nd Encoder Feedback

Abnormal

Alarm Content Packet of 2nd encoder position feedback is abnormal and the difference of two
continuous position feedback is too large

Possible Cause 1. Driver detect the 2nd encoder feedback is abnormal.

Possible Solution 1. Check is position feedback varies abnormally or unexpectedly.

2. Please contact Syntec Corp.

10.1 AL-30A Encoder Over Speed

All in one ID AL-30A
2nd Single Axis ID

1st Single Axis ID AL-850 Alarm Name Encoder Over Speed

Alarm Content 1. Nikon encoder speed exceeds 6000RPM

2. FeeDat encoder over speed
3. Motor with Panasonic encoder probably revolved over 6500RPM
4. Motor with Mitutoyo encoder exceeds maximum speed
5. Motor with Tamagawa encoder exceeds maximum speed, or module for
calculating multi-turn inside is malfunctioned
6. Delta encoder over speed

Possible Cause 1. Check motor is over speed once or not.

Possible Solution 1. Avoid having encoder run at maximum speed.

2. Check if【Pn-DD4】Encoder Active Communication Type or 【Pn-900】
Encoder Communication Type shows 11。
a. If absolute position was unexpected, please try resetting origin(or
set Pn-F44 = 1) and see how it's going
b. If above handling didn't help, please return back the motor to
Syntec

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

AL-3xx Encoder Alarm Description – 202

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10.2 AL-30B Encoder position feedback error

All in one ID AL-30B
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder position feedback error

Alarm Content Encoder module error, causing encoder unable to read absolute position data

Possible Cause 1. FeeDat encoder circuit board breakage

2. BiSSC encoder sensor and magnetic ring are assembled incorrectly.
3. Nikon's absolute position of absolute module is differ from incremental module.
4. EnDat encoder position information error.
5. The position information of Panasonic encoder is error.
6. The position information of Mitutoyo encoder is error.
7. The position information of Mitsubsihi encoder is error.
8. The position information of Delta encoder is error.
9. The position information of Tamagawa encoder is error.
10. The position information of Hcfa encoder is error.
11. The position information of Sankyo encoder is error.
12. The position information of YuHeng encoder is error.
13. The position information of Tamagawa Incremental encoder is error.

Possible Solution 1. Make sure encoder sensor and optical ruler are assembled correctly
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

10.3 AL-30C Encoder multi-turn data error

All in one ID AL-30C
2nd Single Axis ID

1st Single Axis ID AL-66 Alarm Name Encoder multi-turn data error

Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

AL-3xx Encoder Alarm Description – 203

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Possible Cause 1. Nikon encoder's multi-turn data is incompatible to single-turn data.

2. Panasonic encoder's multi-turn data is incompatible to single-turn data.
3. Tamagawa encoder's multi-turn data is incompatible to single-turn data.
4. HIWIN encoder's multi-turn data is incompatible to single-turn data.
5. Sankyo encoder's multi-turn data is incompatible to single-turn data.
6. HCFA encoder's multi-turn data is incompatible to single-turn data.
7. YuHeng encoder's multi-turn data is incompatible to single-turn data.
8. HCFA 23-bits optical encoder's multi-turn data is incompatible to single-turn data.

Possible Solution 1. If the encoder type is Tamagawa, the encoder may be broken and it is recommended
to return it to an authorized dealer or Syntec Corp. in need of repair. If the encoder is
still to be used, this alarm should be reset by the following steps:
a. Set parameter Pn-F44 to 1 and restart drive.
b. Rerun the absolute origin setting.
2. Check encoder for dust or oil contamination.
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs.

Detailed 【Pn-D95】Enc Error Status ALMC

Instructions

10.4 AL-30D Encoder Unable to Finish Operation Configuration

All in one ID AL-30D
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Encoder Unable to Finish Operation

Configuration

Alarm Content Failed to set operation configuration

Possible Cause 1. While setting operation configuration, unable to write the corresponding
memory or meet access failure
2. Fail to access encoder memory

Possible Solution 1. Check Pn-D9B and encoder software version, and update to the right version
2. Check if communication ever failed and then check up wiring of this encoder

10.5 AL-31A 2nd Encoder Over Speed

All in one ID AL-31A
2nd Single Axis ID

AL-3xx Encoder Alarm Description – 204

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1st Single Axis ID AL-8A5 Alarm Name 2nd Encoder Over Speed

Alarm Content 1. Nikon second encoder speed exceeds 6000RPM

2. FeeDat second encoder over speed
3. Motor with Panasonic second encoder probably revolved over 6500RPM
4. Motor with Mitutoyo second encoder exceeds maximum speed
5. Motor with Tamagawa second encoder exceeds maximum speed, or
module for calculating multi-turn inside is malfunctioned
6. Delta second encoder over speed

Possible Cause 1. Check motor is over speed once or not. command

Possible Solution 1. Avoid having encoder run at maximum speed

2. Check if【Pn-DD5】2nd Encoder Active Communication Type or
【Pn-920】2nd Encoder Communication Type shows 11。
a. If absolute position was unexpected, please try resetting origin(or
set Pn-F44 = 1) and see how it's going
b. If above handling didn't help, please return back the motor to
Syntec

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

10.6 AL-31B 2nd Encoder position feedback error

All in one ID AL-31B
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder position feedback error

Alarm Content 2nd Encoder module error, causing encoder unable to read absolute position data

Possible Cause 1. FeeDat second encoder circuit board breakage

2. BiSSC second encoder sensor and magnetic ring are assembled incorrectly
3. Nikon encoder's multi-turn data is incompatible to single-turn data
4. EnDat second encoder position information error
5. The position information of Panasonic encoder is error.
6. The position information of Mitutoyo encoder is error.
7. The position information of Mitsubsihi encoder is error.
8. The position information of Delta encoder is error.
9. The position information of Tamagawa encoder is error.
10. The position information of Hcfa encoder is error.
11. The position information of Sankyo encoder is error.
12. The position information of Tamagawa Incremental encoder is error.

AL-3xx Encoder Alarm Description – 205

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Possible Solution 1. Make sure encoder sensor and optical ruler are assembled correctly
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for
repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

10.7 AL-31C 2nd Encoder multi-turn data error

All in one ID AL-31C
2nd Single Axis
ID

1st Single Axis AL-67 Alarm Name 2nd Encoder multi-turn data error
ID

Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

Possible Cause 1. Nikon 2nd encoder's multi-turn data is incompatible to single-turn data
2. Panasonic 2nd encoder's multi-turn data is incompatible to single-turn data.
3. Mitsubishi 2nd encoder's multi-turn data is incompatible to single-turn data.
4. Tamagawa 2nd encoder's multi-turn data is incompatible to single-turn data.
5. HIWIN 2nd encoder's multi-turn data is incompatible to single-turn data.
6. Sankyo 2nd encoder's multi-turn data is incompatible to single-turn data.
7. HCFA 2nd encoder's multi-turn data is incompatible to single-turn data.
8. YuHeng 2nd encoder's multi-turn data is incompatible to single-turn data.
9. HCFA 2nd 23-bits optical encoder's multi-turn data is incompatible to single-turn data.

Possible 1. If the encoder type is Tamagawa, the encoder may be broken and it is recommended to
Solution return it to an authorized dealer or Syntec Corp. in need of repair. If the encoder is still
to be used, this alarm should be reset by the following steps:
a. Set parameter Pn-F44 to 1 and restart drive
b. Rerun the absolute origin setting
2. Check encoder for dust or oil contamination
3. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D96】2nd Enc Error Status ALMC

Instructions

10.8 AL-31D 2nd Encoder Unable to Finish Operation Configuration

All in one ID AL-31D
2nd Single Axis ID

AL-3xx Encoder Alarm Description – 206

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1st Single Axis ID - Alarm Name 2nd Encoder Unable to Finish

Operation Configuration

Alarm Content Failed to set operation configuration

Possible Cause 1. While setting operation configuration, unable to write the corresponding
memory or meet access failure
2. Fail to access 2nd encoder memory

Possible Solution 1. Check Pn-D9C and encoder software version, and update to the right version
2. Check if communication ever failed and then check up wiring of this encoder

10.9 AL-31E 2nd Encoder Battery Low Voltage Position Loss

All in one ID AL-31E
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 3.1V.
2. Parameter set incorrectly

Possible Solution 1. Change battery

a. With controller: Change battery and reboot system.
b. No controller: Change battery, set parameter Pn-F44(Fn-34) to 1
and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

AL-3xx Encoder Alarm Description – 207

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10.10 AL-31F ABS Type 2nd Encoder Battery Low Voltage

All in one ID AL-31F
2nd Single Axis ID

1st Single Axis ID - Alarm Name ABS Type 2nd Encoder Battery
Low Voltage

Alarm Content 2nd ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Replace the battery. If using Panasonic encoder, then restart driver. If using
Nikon, Mitsubish, Delta or Tamagawa encoder,then don't need to restart.
2. If not ABS encoder, set drive parameter Pn-924(P6-83) to 0, save and restart.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

10.11 AL-32A Encoder External(2) Thermal Sensor is Unplugged

All in one ID AL-32A
2nd Single A
xis ID

1st Single AL-5C Alarm Name Encoder External(2) Thermal Sensor is Unplugged
Axis ID

Alarm Encoder External(2) Thermal Sensor is Unplugged

Content

Possible 1. Encoder External(2) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(2) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

AL-3xx Encoder Alarm Description – 208

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Possible 1. (a) Make sure encoder external(2) Thermal Sensor is wired properly.
Solution (b) If encoder External(2) Thermal Sensor is not needed, set parameter Pn-74C(P1-72) to 1.
2. Measure the resistance of encoder external(2) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to 1500Ω. If
the measured value of resistance appears to be wrong, then please replace encoder
external(2) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(2) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.
b. If using KTY84:Please set Pn-75C into 0.

10.12 AL-32C 2nd Encoder internal Thermal Sensor Error

All in one ID AL-32C
2nd Single A
xis ID

1st Single AL-5E Alarm Name 2nd Encoder internal Thermal Sensor Error
Axis ID

Alarm 2nd Encoder internal Thermal Sensor Error

Content

Possible 1. 2nd Encoder internal Thermal Sensor Error

Cause 2. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error

Possible 1. If 2nd encoder internal Thermal Sensor is not needed, set parameter Pn-74E(P1-74) to 1.
Solution 2. Check the type of resistance used for 2nd encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
b. If using KTY84:Please set Pn-75E into 0.
3. Send back to dealer or Syntec Corp. for repairs.

10.13 AL-32D 2nd Encoder External(1) Thermal Sensor is Unplugged

All in one ID AL-32D
2nd Single Axis ID

AL-3xx Encoder Alarm Description – 209

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1st Single Axis ID AL-5F Alarm Name 2nd Encoder External(1) Thermal
Sensor is Unplugged

Alarm Content 2nd Encoder External(1) Thermal Sensor is Unplugged

Possible Cause 1. 2nd Encoder External(1) Thermal Sensor is not plugged correctly
2. 2nd Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 2nd encoder
4. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error

Possible Solution 1. (a) Make sure 2nd encoder external(1) Thermal Sensor is wired properly.
(b) If 2nd encoder external(1) Thermal Sensor is not needed, set
parameter Pn-74F(P1-75) to 1.
2. Measure the resistance of 2nd encoder external(1) Thermal Sensor at ambient
temperature, and check if the measured value of resistance is in the operating
range from 500Ω to 1500Ω. If the measured value of resistance appears to be
wrong, then please replace the 2nd encoder external(1) Thermal Sensor with a
new one.
3. Check if the value of drive parameter Pn-D7B【The 5V Detection of 2nd
Encoder】is lower than 5V. If so, please check the power supply voltage of 2nd
encoder port on the drive by probing the output pin. If the supply voltage is
normal, then the 2nd encoder may be broken; otherwise, check if the drive is
working correctly.
4. Check the type of resistance used for 2nd encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd
Encoder firmware to V2.1.1 or higher. And set Pn-75F into 1.
b. If using KTY84:Please set Pn-75F into 0.

10.14 AL-32E 2nd Encoder External(2) Thermal Sensor is Unplugged

All in one ID AL-32E
2nd Single Axis ID

1st Single Axis ID AL-60 Alarm Name 2nd Encoder External(2) Thermal
Sensor is Unplugged

Alarm Content 2nd Encoder External(2) Thermal Sensor is Unplugged

Possible Cause 1. 2nd Encoder External(2) Thermal Sensor is not plugged correctly
2. 2nd Encoder external(2) Thermal Sensor is broken
3. Abnormal power supply voltage of 2nd encoder
4. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error

AL-3xx Encoder Alarm Description – 210

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Possible Solution 1. (a) Make sure 2nd encoder external(2) Thermal Sensor is wired properly.
(b) If 2nd encoder external(2) Thermal Sensor is not needed, set
parameter Pn-750(P1-76) to 1.
2. Measure the resistance of 2nd encoder external(2) Thermal Sensor at ambient
temperature, and check if the measured value of resistance is in the operating
range from 500Ω to 1500Ω. If the measured value of resistance appears to be
wrong, then please replace the 2nd encoder external(1) Thermal Sensor with a
new one.
3. Check if the value of drive parameter Pn-D7B【The 5V Detection of 2nd
Encoder】is lower than 5V. If so, please check the power supply voltage of 2nd
encoder port on the drive by probing the output pin. If the supply voltage is
normal, then the 2nd encoder may be broken; otherwise, check if the drive is
working correctly.
4. Check the type of resistance used for 2nd encoder external(2) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd
Encoder firmware to V2.1.1 or higher. And set Pn-760 into 1.
b. If using KTY84:Please set Pn-760 into 0.

10.15 AL-33A Encoder not support type auto detection

All in one ID AL-33A
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder not support type auto
detection

Alarm Content Type auto detection only support Syntec motors

Possible Cause 1. Setting Pn-900 Encoder Communication Type to 12 with non-Syntec motors
and non-Nikon encoders.
2. Pn-706 Motor Serial Number exception error.

Possible Solution 1. Please check up and correct Pn-900 setting.

2. Please contact Syntec Corp.

10.16 AL-33B Encoder not support type auto detection

All in one ID AL-33B
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder not support type auto
detection

AL-3xx Encoder Alarm Description – 211

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Alarm Content Type auto detection not support 2nd encoders

Possible Cause 1. Setting Pn-920 2nd Encoder Communication Type to 12 with non-Nikon
encoders

Possible Solution 1. Please check up and correct Pn-920 setting.

10.17 AL-33C Encoder Initialization Error

All in one ID AL-33C
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Initialization Error

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. 1st encoder still not ready after drive power on for 1 second.

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been initialized
correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

10.18 AL-33D 2nd Encoder Initialization Error

All in one ID AL-33D
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Initialization Error

Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. 2nd encoder still not ready after drive power on for 1 second.

AL-3xx Encoder Alarm Description – 212

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Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been initialized
correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

10.19 AL-33E Encoder Hardware Identity Unknown

All in one ID AL-33E
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Hardware Identity

Unknown

Alarm Content When using Syntec Encoder, Encoder Sensor Type or Hardware ID cannot be
recognized.

Possible Cause 1. 【Pn-90D】Encoder Sensor Type setting error

2. Hardware ID cannot be recognized
• Hardware ID can be obtained from "OpenGuide Help->About->Axis(n)
Encoder Hardware ID" (n = Alarm axis)
3. Encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-90D is in the range of 0~4

2. Upgrade driver version to match encoder software or shipping parameter
3. If all above solutions fail to solve the problem, Hardware may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.20 AL-33F 2nd Encoder Hardware Identity Unknown

All in one ID AL-33F
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Hardware Identity

Unknown

Alarm Content When using Syntec Encoder, 2nd Encoder Sensor Type or Hardware ID cannot be
recognized.

AL-3xx Encoder Alarm Description – 213

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Possible Cause 1. 【Pn-92D】2nd Encoder Sensor Type setting error

2. Hardware ID cannot be recognized
• Hardware ID can be obtained from "OpenGuide Help->About->Axis(n)
2nd enc hardware ID" (n = Alarm axis)
3. Encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-92D is in the range of 0~4

2. Upgrade driver version to match encoder software or shipping parameter
3. If all above solutions fail to solve the problem, Hardware may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.21 AL-34A Motor Coil Thermal Sensor is Unplugged

All in one ID AL-34A
2nd Single A
xis ID

1st - Alarm Name Motor Coil Thermal Sensor is Unplugged

Single Axis
ID

Alarm Motor Coil Thermal Sensor is unplugged

Content

Possible 1. Motor Coil Thermal Sensor is not plugged correctly

Cause 2. Motor Coil Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. Motor coil thermal sensor type setting error

Possible 1. (a) Make sure Motor Coil Thermal Sensor is wired properly.
Solution (b) If Motor Coil Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of Motor Coil Thermal Sensor at ambient temperature, and check if
the measured value of resistance is in the operating range from 500Ω to 1500Ω. If the
measured value of resistance appears to be wrong, then please replace Motor Coil Thermal
Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for motor coil thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

AL-3xx Encoder Alarm Description – 214

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10.22 AL-64 1st Encoder Memory Error

All in one ID --
2nd Single Axis ID

1st Single Axis ID AL-64 Alarm Name 1st Encoder Memory Error

Alarm Content Nikon's 1st Encoder internal memory error

Possible Cause Nikon encoder read and write function error

Check Reboot the driver, oberve if problem is fixed

Possible Solution Send back to dealer or Syntec Corp. for repairs

10.23 AL-65 2nd Encoder Memory Error

All in one ID --
2nd Single 轴向轴向
ID

1st Single 轴向轴向 AL-65 Alarm Name 2nd Encoder Memory Error
ID

Alarm Content 2nd Encoder internal memory error

Possible Cause Nikon encoder read and write function error

Check Reboot the driver, oberve if problem is fixed

Possible Solution Send back to dealer or Syntec Corp. for repairs

10.24 AL-300 Encoder Halt Alarm

All in one ID AL-300
2nd Single Axis ID

1st Single Axis ID AL-51 Alarm Name Encoder Halt Alarm

AL-3xx Encoder Alarm Description – 215

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Alarm Content Encoder crashed and can't correctly send back position data.

Possible Cause 1. Syntec encoder crash and watchdog restart encoder. Non-Syntec encoder
internal error.
2. Motor overheating
3. Noise interference
4. Hardware malfunction

Possible Solution 1. Reboot driver and observe encoder for abnormality

2. Check Pn-90E(P3-34) Encoder Reset Counter. If encoder abnormal, check
whether the motor is overheated or not.
3. Make sure the shielding wire attached to encoder inside the junction box is
connected to the motor's ground wire.
4. Replace encoder.
5. If this is a recurring issue, send back to authorized dealer or Syntec Corp.
for repairs

Detailed Instructions AL-15 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

10.25 AL-301 Encoder Index Error

All in one ID AL-301
2nd Single Axis ID

1st Single Axis ID AL-23 Alarm Name Encoder Index Error

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long

Possible Cause 1. Connector wiring is poor contact, or connection is wrong

2. Incorrect encoder setting
3. Encoder pole number (Pn-90A/P3-30) setting error
4. Communication interference
5. Encoder Hardware malfunction

AL-3xx Encoder Alarm Description – 216

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Possible Solution 1. Check encoder wiring, refer to "Wiring and Signal" section of manual.
2. Execute "Encoder test" and check for alarms . If any alarm goes off, refer to
"Syntec auto tuning" section of manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether
Index Counter equals encoder resolution or not. If not , send back to
distributor or Syntec representative to check hardware.

Detailed Instructions AL-23 Issue Trouble Shooting

10.26 AL-302 Encoder Direction Error

All in one ID AL-302
2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

Possible Solution 1. Check whether mechanical angle is correct or not. If mechanical angle is
incorrect and motor is PMSM type, change any two of UVW power cable. If
motor is NOT PMSM type, set parameter Pn-021(P3-22) ( 0 to 1、1 to 0 ) and
reboot driver.
If motor is PMSM type, set parameter Pn-021(P3-22) is not recommended.

10.27 AL-303 Encoder Resolution Error

All in one ID AL-303
2nd Single Axis ID

1st Single Axis ID AL-25 Alarm Name Encoder Resolution Error

Alarm Content Encoder resolution error.

AL-3xx Encoder Alarm Description – 217

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Possible Cause 1. Encoder resolution Pn-902(P3-21) setting error

2. Encoder pole number Pn-90A(P3-30) setting error
3. Hardware malfunction

Possible Solution 1. Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set
encoder resolution to correct value and reboot driver
2. Check parameter Pn-90A(P3-30), set encoder pole pair number correctly
and reboot driver
3. Send back to distributor or Syntec representative to check hardware

10.28 AL-304 Encoder No Feedback

All in one ID AL-304
2nd Single Axis ID

1st Single Axis ID AL-27 Alarm Name Encoder No Feedback

Alarm Content Drive fails to receive signals from the encoder .

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. Encoder wire is untied or unconnected
3. Encoder communication interface, Encoder port number setting error
4. Wire failure (shor circuit, wire breakage)
5. Noise generated in QEP encoder
6. Encoder malfunction
7. Driver's pre-circuit board malfunction
8. Encoder's baud rate is unsupported
9. Encoder firmware update failed

AL-3xx Encoder Alarm Description – 218

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Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is

recommended that upgrade driver version at least 3.0.13.
2. Check if encoder wiring and pin definitions are correct or not. Refer to
"Wiring and signal" section of manual.
3. Refer to "Driver Parameter Manual", set parameters correctly and restart
drive.
4. Replace encoder cable (encoder's green wire between the drive and
motor), and send broken one to
Suzhou Syntec.
5. Set Pn-52E(P6-65) to change the speed in startup.
6. Replace motor
7. Replace driver
8. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
9. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
10. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

Detailed Instructions AL-27 Issue Trouble Shooting

10.29 AL-305 Encoder Pulse Loss

All in one ID AL-305
2nd Single Axis ID

1st Single Axis ID AL-28 Alarm Name Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Encoder cable malfunction

2. Encoder's signal is interfering by rotor's axis with magnetic
3. Encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

AL-3xx Encoder Alarm Description – 219

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10.30 AL-306 Encoder Z Index Shift

All in one ID AL-306
2nd Single Axis ID

1st Single Axis ID AL-54 Alarm Name Encoder Z Index Shift

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder: Tamagawa Incremental
1. The circuit board of encoder is broken.
2. Sensor and detective ring are wrong assembly.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder: Tamagawa Incremental
1. Check the encoder is contaminated by dust or oil.
2. Confirm the encoder is installed in accordance with the specification.
a. Check the gap between sensor and detective ring.
b. Check the relative height between sensor and detective ring.
3. Send back to Syntec Corp.

AL-3xx Encoder Alarm Description – 220

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Detailed Instructions AL-54 Issue Trouble Shooting

10.31 AL-307 Encoder Status Extreme Error

All in one ID AL-307
2nd Single Axis ID

1st Single Axis ID AL-48 Alarm Name Encoder Status Extreme Error

Alarm Content Encoder status has extreme errors to operate normally

Possible Cause 1. Serial encoder communication interference

2. Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Encoder's cable grounding failure
5. Encoder communication type setting error
6. Automatic search for BiSSC data length is failure
7. if the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
8. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Encoder's firmware malfunction
10. Encoder's hardware malfunction

AL-3xx Encoder Alarm Description – 221

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Possible Solution 1. Check if drive's status parameter Pn-D73~Pn-D76(D1-28,D1-29,D1-46,D1-47)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive is defected has defects. Please contact
Suzhou or Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions:
a. Attach magnetic ring to both sides of the encoder cable
b. try to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-900(P3-20) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
11. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

Detailed Instructions AL-48 Issue Problem Shooting

10.32 AL-308 1st Encoder over speed when power on

All in one ID AL-308
2nd Single Axis ID

1st Single Axis ID AL-68 Alarm Name 1st Encoder over speed when
power on

Alarm Content Position changes too fast leads to unfinished initialization.

AL-3xx Encoder Alarm Description – 222

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Possible Cause 1. Motor with Nikon Encoder must run below 250RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from
encoder will not be read until running below 250RPM.
2. Motor with Panasonic Encoder must run below 100RPM during
initialization.
• Note: If alarm occur at just power on, encoder initialization will be
suspended until running below 100RPM.
3. Motor with Mitutoyo Encoder must run below 400 mm/min during
initialization.
• Note: If alarm occur at just power on, encoder position could be
abnormal.
4. Motor with Tamagawa Encoder must run below 100 RPM during
initialization.
• Note: If alarm occur at just power on, encoder initialization will be
suspended until running below 100RPM.
5. Motor with Syntec Encoder must run below 100RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from
encoder will not be read.
6. If alarm occurs when motor isn't running, there is possibly encoder
malfunction.

Check Check the motor is stopped before drive power on.

Possible Solution 1. If using Nikon, Panasonic, Tamagawa encoder, reset the alarm after the
motor is stopped.
2. If using Syntec , Mitutoyo encoder, reboot the drive after the motor is
stopped..
3. Contact motor company for repair.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

10.33 AL-309 Serial Encoder Communication Type is Wrong

All in one ID AL-309
2nd Single Axis ID

1st Single Axis ID AL-4C Alarm Name Serial Encoder Communication

Type is Wrong

AL-3xx Encoder Alarm Description – 223

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Alarm Content 1. Encoder communication interface setting is incorrect while using serial
encoder
2. If Pn-900(P3-20) is set to 12 and connected with a Nikon encoder, then it is
communication issue.
3. If the Pn-900 is set to 23 and connected to the HCFA encoder, then perhaps
the encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check
Pn-642, Pn-643 settings if correct.
5. Setting of Pn-900 can not be used at the setting of Pn-901
6. FPGA version doesn't support this encoder type

Possible Cause 1. The parameter of encoder communcation interface (Pn-900(P3-20) ) and

encoder's serial communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or
not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-901 is set correctly
6. FPGA version doesn't support the encoder type Pn-900(P3-20) setting.

Possible Solution 1. Set Pn-900(P3-20) correctly and reboot drive.

2. Reassemble cables, make sure there is no interference and then restart
3. Set Pn-900 to 22, and then reboot the drive
4. Please look up manual of Pn-900(P3-20). Refresh setting with correct ones.
5. Setup correct Pn-901 and restart Drive. Refer to "Syntec Parameter Manual"
for setup detail
6. Upgrade drive installation package according to encoder type

10.34 AL-310 2nd Encoder Halt Alarm

All in one ID AL-310
2nd Single Axis
ID

1st Single Axis AL-52 Alarm Name 2nd Encoder Halt Alarm
ID

Alarm Content Second encoder cashes, unable to send back position data

Possible Cause 1. Syntec encoder crash and watchdog restart encoder. Non-Syntec encoder internal
error.
2. Motor overheating
3. Noise interference
4. Hardware malfunction

AL-3xx Encoder Alarm Description – 224

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Possible 1. Restart and observe second encoder for abnormality

Solution 2. Check Pn-92E(P6-94) 2nd Encoder Reset Counter. If encoder abnormal, check whether
the motor is overheated or not
3. Check whether the motor is overheated or not, if the parameter Pn-92E(P6-94) is 5
4. Make sure the shielding wire attached to encoder inside the junction box is connected
to the motor's ground wire.
5. Replace encoder.
6. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D96】2nd Enc Error Status ALMC

Instructions

10.35 AL-311 2nd Encoder Index Error

All in one ID AL-31
1
2nd Single Axis
ID

1st Single Axis AL-33 Alarm Name 2nd Encoder Index Error
ID

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long.

Possible Cause 1. Connector wiring is poor contact, or connection is wrong.

2. Second encoder setting error.
3. Second encoder pole number(Pn-92A/P6-90) setting error.
4. Communication interference
5. Second encoder hardware malfunction

Possible 1. Check wiring of second encoder, refer to "Wiring and Signal" section of manual.
Solution 2. Execute "Encoder test". If any alarms goes off, refer to "Syntec auto tuning" section of
manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter
equals encoder resolution or not. If not , send back to distributor or Syntec
representative to check hardware.

AL-3xx Encoder Alarm Description – 225

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10.36 AL-312 2nd Encoder Direction Error

All in one ID AL-312
2nd Single Axis
ID

1st Single Axis AL-34 Alarm Name 2nd Encoder Direction Error
ID

Alarm Content Second encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Second encoder polarity " setting error

Possible 1. Check whether mechanical angle is correct or not. If mechanical angle is incorrect and
Solution motor is PMSM type, change any two of UVW power cable. If motor is NOT PMSM type,
set parameter Pn-022(P6-82) ( 0 to 1、1 to 0 ) and reboot driver.
If motor is PMSM type, set parameter Pn-022(P6-82) is not recommended.

10.37 AL-313 2nd Encoder resolution error

All in one ID AL-313
2nd Single Axis ID

1st Single Axis ID AL-35 Alarm Name 2nd Encoder resolution error

Alarm Content Second encoder resolution error.

Possible Cause 1. 2nd encoder resolution Pn-922(P6-81) setting error

2. 2nd Encoder pole number Pn-92A(P6-90) setting error.
3. Second encoder hardware malfunction

Possible Solution 1. Check if parameter Pn-922(P6-81) is equal to and resolution or not. If they
differ not, set encoder resolution to correct value correct encoder resolution
value and restart drive and reboot drive.
2. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and
reboot driver
3. Send back to authorized dealer or Syntec Corp. for repairs.

AL-3xx Encoder Alarm Description – 226

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10.38 AL-314 2nd Encoder no feedback

All in one ID AL-314
2nd Single Axis ID

1st Single Axis ID AL-36 Alarm Name 2nd Encoder no feedback

Alarm Content Drive fails to receive signals from the second encoder .

Possible Cause 1. Second encoder wire is untied or unconnected.

2. Encoder communication interface, Encoder port number setting error.
3. Wire failure (shor circuit, wire breakage)
4. In dual feedback control and 2nd encoder type is QEP, mechanical problem
and machining condition may cause alarm
5. Encoder malfunction
6. Driver's pre-circuit board malfunction
7. Encoder's baud rate is unsupported
8. Encoder firmware update failed

Possible Solution 1. Check if serial encoder wiring and pin definitions for errors are correct or
not. Refer to "Wiring and signal" section of manual.
2. Refer to "Drive Parameter Manual", set parameters correctly and reboot
driver.
3. Replace encoder cable (encoder's green wire between the drive and motor),
and send broken one to Suzhou Syntec.
4. Refer to "Dual feedback control and outer feedback using linear scale"
section of manual, change Pn-52F properly
5. Replace motor
6. Replace driver
7. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
8. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
9. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

10.39 AL-315 2nd Encoder Pulse Loss

All in one ID AL-315
2nd Single Axis ID

AL-3xx Encoder Alarm Description – 227

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1st Single Axis ID AL-39 Alarm Name 2nd Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Second encoder's cable problem

2. Second encoder's signal is interfering by rotor's axis with magnetic
3. Second encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

10.40 AL-316 2nd Encoder Z Index Shift

All in one ID AL-316
2nd Single Axis
ID

1st Single Axis AL-55 Alarm Name 2nd Encoder Z Index Shift
ID

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder: Tamagawa Incremental
1. The circuit board of encoder is broken.
2. Sensor and detective ring are wrong assembly.

AL-3xx Encoder Alarm Description – 228

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Possible Syntec encoder:

Solution
1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is updated to
V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle after
executing encoder test(rated current 150%). make sure alarm AL54/AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder: Tamagawa Incremental
1. Check the 2nd encoder is contaminated by dust or oil.
2. Confirm the 2nd encoder is installed in accordance with the specification.
a. Check the gap between sensor and detective ring.
b. Check the relative height between sensor and detective ring.
3. Send back to Syntec Corp.

Detailed AL-54 Issue Trouble Shooting

Instructions

10.41 AL-317 2nd Encoder Status Extreme Error

All in one ID AL-317
2nd Single Axis ID

1st Single Axis ID AL-49 Alarm Name 2nd Encoder Status Extreme
Error

Alarm Content 2nd Encoder status has extreme errors to operate normally

AL-3xx Encoder Alarm Description – 229

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Possible Cause 1. Second encoder communication interference.

2. Second Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Second encoder's cable grounding failure
5. Second encoder communication type setting error.
6. Automatic search for BiSSC data length is failure
7. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
8. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Second encoder's firmware malfunction
10. Second encoder's hardware malfunction

Possible Solution 1. Check if drive's status parameter Pn-D77~Pn-D7A(D1-42,D1-43,D1-59,D1-60)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive has defects. Please contact Suzhou or
Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions,
a. Attach magnetic ring to both sides of the encoder cable
[Link] to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-920(P6-80) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
11. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

10.42 AL-318 2nd Encoder over speed when power on

All in one ID AL-318
2nd Single Axis ID

1st Single Axis ID AL-69 Alarm Name 2nd Encoder over speed when power on

Alarm Content Position changes too fast leads to unfinished initialization.

AL-3xx Encoder Alarm Description – 230

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Possible Cause 1. Motor with Nikon 2nd Encoder must run below 250RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from 2nd
encoder will not be read until running below 250RPM.
2. Motor with Panasonic 2nd Encoder must run below 100RPM during
initialization.
• Note: If alarm occur at just power on, 2nd encoder initialization will
be suspended until running below 100RPM.
3. Motor with Mitutoyo 2nd Encoder must run below 400 mm/min during
initialization.
• Note: If alarm occur at just power on, 2nd encoder position could be
abnormal.
4. Motor with Tamagawa 2nd Encoder must run below 100 RPM during
initialization.
• Note: If alarm occur at just power on, 2nd encoder initialization will
be suspended until running below 100RPM.
5. Motor with Syntec 2nd Encoder must run below 100RPM during initialization.
• Note: If alarm occur at just power on, backup parameter from 2nd
encoder will not be read.
6. If alarm occurs when motor isn't running, there is possibly 2nd encoder
malfunction.

Check Check the motor is stopped before drive power on.

Possible Solution 1. If using Nikon, Panasonic, Tamagawa 2nd encoder, reset the alarm after the
motor is stopped.
2. If using Syntec , Mitutoyo 2nd encoder, reboot the drive after the motor is
stopped..
3. Contact motor company for repair.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

10.43 AL-319 2nd Serial Encoder Communication Type is Wrong

All in one ID AL-319
2nd Single Axis ID

1st Single Axis ID AL-4D Alarm Name 2nd Serial Encoder Communication Type is Wrong

AL-3xx Encoder Alarm Description – 231

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Alarm Content 1. Encoder communication interface setting is incorrect while using second serial
encoder.
2. If Pn-920(P6-80) is set to 12 and connected with a Nikon encoder, then the problem is
with communication there is a communication problem
3. If the Pn-920 is set to 23 and connected to the HCFA encoder, then perhaps the
encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check Pn-642,
Pn-643 settings if correct.
5. Setting of Pn-920 can not be used at the setting of Pn-921
6. FPGA version doesn't support this encoder type.

Possible Cause 1. The parameter of encoder communcation interface Pn-920(P6-80) and encoder's serial
communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-921 is set correctly
6. FPGA version doesn't support the encoder type Pn-920(P6-80) setting encoder type.

Possible Solution 1. Set Pn-920(P6-80) correctly and reboot driver

2. Reassemble cables, make sure there is no interference and then reboot driver
3. Set Pn-920 to 22, and then reboot the drive
4. Please look up manual of Pn-920(P6-80). Refresh setting with correct ones.
5. Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup
detail
6. Upgrade drive installation package according to encoder type.

10.44 AL-320 Encoder Internal Over Temperature

All in one ID AL-320
2nd Single Axis ID

1st Single Axis ID AL-860 Alarm Name Encoder Internal Over

Temperature

AL-3xx Encoder Alarm Description – 232

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Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-742.
2. Nikon encoder: Encoder internal temperature over 120 degrees Celsius.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees Celsius.
7. Delta encoder: Encoder internal temperature is higher than 110 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree.
10. Hcfa(12k) encoder: Encoder internal temperature is higher than 90 Celsius
degree.
11. Hcfa(16k) encoder: Encoder internal temperature is higher than 95 Celsius
degree.
12. Hcfa 23 bit optical encoder: Encoder internal temperature is higher than 90
Celsius degree.
13. YuHeng encoder: Encoder internal temperature is higher than 90 Celsius
degree.

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit,
YuHeng or Delta encoders, please check up Pn-D61.
3. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please
resolve problem and restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
5. Make sure parameter Pn-742 "Syntec Encoder internal(1) KTY84 overheat
threshold" is set correctly.
6. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
7. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

AL-3xx Encoder Alarm Description – 233

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10.45 AL-321 Encoder external(1) Thermal Sensor Over Temperature

All in one ID AL-321
2nd Single Axis ID

1st Single Axis ID AL-41 Alarm Name Encoder external(1) Thermal Sensor
Over Temperature

Alarm Content The temperature that encoder external(1)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(1) thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for encoder external(1) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

10.46 AL-322 Encoder External(2) Thermal Sensor Over Temperature

All in one ID AL-322
2nd Single Axis ID

1st Single Axis ID AL-42 Alarm Name Encoder External(2) Thermal Sensor
Over Temperature

AL-3xx Encoder Alarm Description – 234

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Alarm Content The temperature that encoder external(2)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Parameter error
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-744(P1-34) to correct protective temperature limit.
3. Make sure parameter Pn-744 "Syntec Encoder external(2) Thermal Sensor
overheat threshold" is not 0.
If temperature sensing wires are floating, alarms will be prone to happen as
temperature display will be 145 degrees.
4. Check the type of resistance used for encoder external(2) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

10.47 AL-324 2nd Encoder Internal Over Temperature

All in one ID AL-324
2nd Single Axis ID

1st Single Axis ID AL-8A6 Alarm Name 2nd Encoder Internal Over
Temperature

AL-3xx Encoder Alarm Description – 235

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Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-746.
2. Nikon encoder: Encoder internal temperature is higher than operation
temperature or protection level Pn-746.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius
or protection level Pn-746.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees
Celsius or protection level Pn-746.
7. Delta encoder: Encoder internal temperature is higher than 110 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree or protection level Pn-746.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree or protection level Pn-746.
10. Hcfa(12k) encoder: Encoder internal temperature is higher than 90 Celsius
degree or protection level Pn-746.
11. Hcfa(16k) encoder: Encoder internal temperature is higher than 95 Celsius
degree or protection level Pn-746.
12. Hcfa 23 bit optical encoder: Encoder internal temperature is higher than 90
Celsius degree or protection level Pn-746.
13. YuHeng encoder: Encoder internal temperature is higher than 90 Celsius
degree or protection level Pn-746.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit,
YuHeng or Delta encoders, please check up Pn-D65.
3. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please
resolve problem and restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
5. Make sure parameter Pn-746 "Syntec Encoder internal(1) thermal sensor
overheat threshold" is set correctly.
6. Check the type of resistance used for 2nd encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
7. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

AL-3xx Encoder Alarm Description – 236

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10.48 AL-325 2nd Encoder External(1) Thermal Sensor Over Temperature

All in one ID AL-325
2nd Single Axis ID

1st Single Axis ID AL-45 Alarm Name 2nd Encoder External(1) Thermal
Sensor Over Temperature

Alarm Content The temperature that 2nd encoder external(1)'s Thermal Sensor detect is over
drive's protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error
6. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(1) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(1) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75F into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.49 AL-326 2nd Encoder External(2) Thermal Sensor Over Temperature

All in one ID AL-326
2nd Single Axis ID

1st Single Axis ID AL-46 Alarm Name 2nd Encoder External(2) Thermal
Sensor Over Temperature

AL-3xx Encoder Alarm Description – 237

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Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error
6. Encoder hardware malfunction

Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.50 AL-328 Encoder Internal Thermal Sensor Error

All in one ID AL-328
2nd Single Axis ID

1st Single Axis ID AL-5A Alarm Name Encoder Internal Thermal Sensor Error

Alarm Content Encoder Internal Thermal Sensor Error

Possible Cause 1. Encoder Internal Thermal Sensor Error

2. With SYNTEC encoder, encoder internal thermal sensor type setting error

AL-3xx Encoder Alarm Description – 238

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Possible Solution 1. If encoder Internal Thermal Sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
2nd Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

10.51 AL-329 Encoder External(1) Thermal Sensor is Unplugged

All in one ID AL-329
2nd Single A
xis ID

1st AL-5B Alarm Name Encoder External(1) Thermal Sensor is Unplugged

Single Axis
ID

Alarm Encoder External(1) Thermal Sensor is unplugged

Content

Possible 1. Encoder External(1) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(1) thermal sensor type setting error

Possible 1. (a) Make sure encoder external(1) Thermal Sensor is wired properly.
Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to
1500Ω. If the measured value of resistance appears to be wrong, then please replace
encoder external(1) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder firmware
to V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

AL-3xx Encoder Alarm Description – 239

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10.52 AL-330 Encoder Port Setting Error

All in one ID AL-330
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Port Setting Error

Alarm Content Encoder Port (Parameter Pn-901) setting error

Possible Cause 1. Parameter Pn-900 encoder type is set but parameter Pn-901 is not.
2. Port number setting is the same as another encoder port setting
3. Parameter Pn-901 is greater than actual port number

Possible Solution 1. Set parameter Pn-901 correctly according to the actual application.

10.53 AL-331 2nd Encoder port setting error

All in one ID AL-331
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder port setting error

Alarm Content 2nd encoder Port (Parameter Pn-921) setting error

Possible Cause 1. Parameter Pn-920 encoder type is set but parameter Pn-921 is not.
2. Port number setting is the same as another encoder port setting
3. Parameter Pn-921 is greater than actual port number

Possible Solution 1. Set parameter Pn-921 correctly according to the actual application.

10.54 AL-332 Encoder not recognized

All in one ID AL-332
2nd Single Ax
is ID

1st Single AL-6A Alarm Name Encoder not recognized

Axis ID

AL-3xx Encoder Alarm Description – 240

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Alarm Drive doesn't support the version of encoder version. Do not run this motor and modify any
Content parameters about this motor.

Possible 1. The version of encoder is outdated.

Cause 2. Parameter specifics cannot be recognized if the motor is not supplied by Syntec.
3. Data read from encoder is unable to be interpreted.

Possible 1. Upgrade driver version.

Solution 2. Problems from the motor not supplied by Syntec shall be resolved in following steps:
a. First ensure the encoder communication type is supported by the current software
version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

10.55 AL-333 2nd Encoder not recognized

All in one ID AL-333
2nd Single Axis ID

1st Single Axis ID AL-6B Alarm Name 2nd Encoder not recognized

Alarm Content Drive doesn't support the version of second encoder version. Do not run this
motor and modify any parameters about this motor

Possible Cause 1. The version of encoder is outdated.

2. Parameter specifics cannot be recognized if the motor is not supplied by
Syntec.
3. Data read from encoder is unable to be interpreted.

Possible Solution 1. Upgrade driver version.

2. Problems from the motor not supplied by Syntec shall be resolved in
following steps:
a. First ensure the encoder communication type is supported by the
current software version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

10.56 AL-334 Encoder Download Parameters Fail

All in one ID AL-334
2nd Single Axis ID

AL-3xx Encoder Alarm Description – 241

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1st Single Axis ID AL-58 Alarm Name Encoder Download Parameters

Fail

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. The parameters read back from encoder is incorrect.
3. Signal transfer error due to the poor contact of the first encoder's pin
4. With hallow type encoder(mini encoder), check whether motor serial
number is not zero

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
3. Check if encoder is wired correctly and whether there are interferences.
4. Check connectivity of encoder connector pins
5. with hallowed encoder, please set motor serial number as 0 and reboot
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

10.57 AL-335 2nd Encoder Download Parameters Fail

All in one ID AL-335
2nd Single Axis ID

1st Single Axis ID AL-59 Alarm Name 2nd Encoder Download

Parameters Fail

Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. The parameters read back from 2nd encoder is incorrect.
2. Signal transfer error due to the poor contact of the 2nd encoder's pin
3. With hallow type encoder(mini encoder), check whether motor serial number
is not zero

AL-3xx Encoder Alarm Description – 242

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Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
2. Check if encoder is wired correctly and whether there are interferences.
3. Check connectivity of encoder connector pins
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.
Refer to AL-58问题处置 for alarm trouble shooting.

10.58 AL-336 Syntec Encoder Runs in Bootloader Mode

All in one ID AL-336
2nd Single Axis ID

1st Single Axis ID AL-4A Alarm Name Syntec Encoder Runs in

Bootloader Mode

Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm
occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

10.59 AL-337 2nd Syntec Encoder Runs in Bootloader Mode

All in one ID AL-337
2nd Single Axis ID

1st Single Axis ID AL-4B Alarm Name 2nd Syntec Encoder Runs in Bootloader Mode

Alarm Content When 2nd is Syntec Encoder and is Running in Bootloader Mode, alarm occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

AL-3xx Encoder Alarm Description – 243

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10.60 AL-338 Encoder Register Access Error

All in one ID AL-338
2nd Single Axis ID

1st Single Axis ID AL-75 Alarm Name Encoder Register Access Error

Alarm Content Encoder Register Access Error

Possible Cause 1. Error count is too high while accessing encoder register

Possible Solution 1. Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
i. Pn-D73(D1-28) Serial Encoder CRC error count(hardware)
ii. Pn-D74(D1-29) Serial Encoder CRC error count(software)
iii. Pn-D76(D1-47) Serial Encoder overtime error count
b. If this alarm occurs when saving parameters, reset alarm and
permanently resave parameters again.
c. If issue is recurring, contact dealer or Syntec Corp. for repairs.

10.61 AL-339 2nd Encoder Register Access Error

All in one ID AL-339
2nd Single Axis ID

1st Single Axis ID AL-76 Alarm Name 2nd Encoder Register Access
Error

Alarm Content 2nd Encoder Register Access Error

Possible Cause 1. Error count is too high while accessing 2nd encoder register

Possible Solution Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
[Link]-D77(D1-42) Serial Encoder CRC error count(hardware)
[Link]-D78(D1-43) Serial Encoder CRC error count(software)
[Link]-D7A(D1-60) Serial Encoder overtime error count
[Link] this alarm occurs when saving parameters, reset alarm and permanently
resave parameters again.
[Link] issue is recurring, contact dealer or Syntec Corp. for repairs

AL-3xx Encoder Alarm Description – 244

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10.62 AL-340 Encoder Status Error

All in one ID AL-340
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Status Error

Alarm Content Encoder status has errors to operate normally

Possible Cause 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder over temperature".

Possible Solution 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.

10.63 AL-341 Encoder Extremely Internal Over Temperature

All in one ID AL-341
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Encoder Extremely Internal Over

Temperature

Alarm Content 1. Syntec encoder: Encoder temperature over 100 Celsius degrees

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC encoders, please check up Pn-D61.
3. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
4. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

AL-3xx Encoder Alarm Description – 245

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10.64 AL-342 Encoder Extremely External(1) Thermal Sensor Over

Temperature
All in one ID AL-342
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Extremely External(1)

Thermal Sensor over temperature

Alarm Content The temperature that encoder external(1)'s Thermal Sensor detect is 20 Celsius
degrees higher than protection level Pn-743.

Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
4. With SYNTEC encoder, encoder external(1) thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Make sure parameter Pn-743 is set correctly.
3. Check the type of resistance used for encoder external(1) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75B into 1.
4. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.65 AL-343 Encoder Extremely External(2) Thermal Sensor Over

Temperature
All in one ID AL-343
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Extremely External(2)

Thermal Sensor over temperature

Alarm Content The temperature that encoder external(2)'s Thermal Sensor detect is 20 Celsius
degrees higher than protection level Pn-744.

AL-3xx Encoder Alarm Description – 246

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Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the pink and gray line of the encoder, respectively)
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Make sure parameter Pn-744 is set correctly.
3. Check the type of resistance used for encoder external(2) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.
4. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.66 AL-344 Encoder Signal Noise Interference

All in one ID AL-344
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Encoder Signal Noise

Interference

Alarm Content Encoder Signal Noise Interference

Possible Cause 1. Check Pn-D74 Encoder CRC error counter(Software). Check the encoder
wiring.
2. With connecting Tamagawa, YuHeng, Hcfa, or Hcfa 23 bit encoder, the
parameter of encoder communication interface (Pn-900) and encoder's
serial communication may be mismatched If alarm is triggered at power on.

Possible Solution 1. Check the encoder wiring and grounding.

2. Set Pn-900 correctly and reboot drive.
3. Send back to Syntec Corp.

10.67 AL-345 Encoder Feedback Abnormal

All in one ID AL-345
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder Feedback Abnormal

AL-3xx Encoder Alarm Description – 247

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Alarm Content Packet of encoder position feedback is abnormal and the difference of two
continuous position feedback is too large

Possible Cause 1. Driver detect the encoder feedback is abnormal.

Possible Solution 1. Check is position feedback varies abnormally or unexpectedly.

2. Please contact Syntec Corp.

10.68 AL-346 Motor Rear Cover Over Temperature

All in one ID AL-346
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Motor Rear Cover Over

Temperature

Alarm Content Syntec encoder: Motor rear cover temperature is higher than protection level
Pn-762.

Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor rear cover thermal sensor type setting error
4. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Please check up Pn-D61.
3. Make sure parameter【Pn-746 Motor Rear Cover overheat threshold】is set
correctly.
4. Check the type of resistance used for motor rear cover thermal sensing. If
using PT1000: Update drive firmware to V3.0.0 or higher, and Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
5. If all above solutions fail to solve the problem, thermal sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-320, AL-321, AL-322 Trouble Shooting

【Pn-D95】Enc Error Status ALMC

10.69 AL-347 Motor Rear Cover Thermal Sensor Error

All in one ID AL-347
2nd Single Axis ID

AL-3xx Encoder Alarm Description – 248

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1st Single Axis ID - Alarm Name Motor Rear Cover Thermal Sensor Error

Alarm Content Motor Rear Cover Thermal Sensor Error

Possible Cause 1. Motor Rear Cover Thermal Sensor Error

2. Motor rear cover thermal sensor type setting error

Possible Solution 1. If motor rear cover thermal sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for motor rear cover thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

10.70 AL-348 Motor Coil Thermal Sensor Over Temperature

All in one ID AL-348
2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor Coil Thermal Sensor Over
Temperature

Alarm Content The temperature that Motor Coil's Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, motor coil's thermal sensor type setting error
6. Encoder hardware malfunction

AL-3xx Encoder Alarm Description – 249

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Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for motor coil thermal sensing. If using
PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

10.71 AL-350 2nd Encoder Status Error

All in one ID AL-350
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Status Error

Alarm Content Encoder status has errors to operate normally

Possible Cause 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder over temperature".

Possible Solution 1. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.

10.72 AL-351 2nd Encoder Extremely Internal Over Temperature

All in one ID AL-351
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name 2nd Encoder Extremely Internal

Over Temperature

Alarm Content 1. Syntec encoder: Encoder temperature over 100 Celsius degrees

AL-3xx Encoder Alarm Description – 250

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Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC encoders, please check up Pn-D65.
3. Check the type of resistance used for 2nd encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
4. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.73 AL-352 2nd Encoder Extremely External(1) Thermal Sensor Over

Temperature
All in one ID AL-352
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Extremely External(1)

Thermal Sensor over temperature

Alarm Content The temperature that 2nd encoder external(1)'s Thermal Sensor detect is 20
Celsius degrees higher than protection level Pn-747.

Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
4. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Make sure parameter Pn-747 is set correctly.
3. Check the type of resistance used for 2nd encoder external(1) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75F into 1.
4. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

AL-3xx Encoder Alarm Description – 251

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10.74 AL-353 2nd Encoder Extremely External(2) Thermal Sensor Over

Temperature
All in one ID AL-353
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Extremely External(2)

Thermal Sensor over temperature

Alarm Content The temperature that 2nd encoder external(2)'s Thermal Sensor detect is 20
Celsius degrees higher than protection level Pn-748.

Possible Cause 1. Motor cooling system failure

2. Thermal sensor signal error
3. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the pink and gray line of the encoder, respectively)
4. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. Make sure parameter Pn-748 is set correctly.
3. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
4. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

10.75 AL-354 2nd Encoder Signal Noise Interference

All in one ID AL-354
2nd Single Axis ID

1st Single Axis ID -- Alarm Name 2nd Encoder Signal Noise

Interference

Alarm Content 2nd Encoder Signal Noise Interference

Possible Cause 1. Check Pn-D78 2nd Encoder CRC error counter(Software). Check the encoder
wiring.
2. With connecting Tamagawa, YuHeng, Hcfa, or Hcfa 23 bit encoder, the
parameter of encoder communication interface (Pn-920) and encoder's serial
communication may be mismatched If alarm is triggered at power on.

AL-3xx Encoder Alarm Description – 252

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Possible Solution 1. Check the 2nd encoder wiring and grounding.

2. Set Pn-920 correctly and reboot drive.
3. Send back to Syntec Corp.

10.76 AL-355 2nd Encoder Feedback Abnormal

All in one ID AL-355
2nd Single Axis ID

1st Single Axis ID - Alarm Name 2nd Encoder Feedback

Abnormal

Alarm Content Packet of 2nd encoder position feedback is abnormal and the difference of two
continuous position feedback is too large

Possible Cause 1. Driver detect the 2nd encoder feedback is abnormal.

Possible Solution 1. Check is position feedback varies abnormally or unexpectedly.

2. Please contact Syntec Corp.

AL-3xx Encoder Alarm Description – 253

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11 AL-4xx Tuning Alarm Description

All in one ID AL-4
00
2nd Single Axis
ID

1st Single Axis AL-2 Alarm Motor Parameter Estimation Failure - Abnormal Output
ID 9 Name Command

Alarm Content The search for the estimated current command fails during parameter estimation

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Abnormal current control

Possible 1. Confirm whether any alarm occurs in the "encoder function test" test. Handle the alarm
Solution during the "encoder function test" test.
2. Check whether the current reaches the 120% rated current of the motor during the
estimation process. Ensure that the motor parameters are estimated when the motor is
no-load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. The voltage command exceeds 40% of the rated motor voltage during the tuning
process. The setting of the internal gain ratio Pn-F2D (Fn-18) of the tuning machine
starts from 100% and is gradually lowered by 20% steps

All in one ID AL-401

2nd Single Axis ID

1st Single Axis ID AL-2A Alarm Motor Parameter Estimation Failure-Abnormal Motor
Name Speed

Alarm Content The motor speed is lower than 80% of the motor rated speed during the parameter
estimation.

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Motor rated speed is too high
4. Abnormal current control
5. Motor speed has not returned to zero when starting parameter estimation

AL-4xx Tuning Alarm Description – 254

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Possible Solution 1. If the environment is equipped with encoder, confirm whether any alarm occurs in
the "encoder function test" test. Handle the alarm during the "encoder function test"
test.
2. During the rotation estimation process, the motor speed does not exceed 80% of the
rated speed. Ensure that the motor parameters are estimated when the motor is no-
load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. Check whether the motor rated speed exceeds 10000 RPM. It is recommended to use
"static induction motor tuning", or manually enter the motor parameters to avoid
using the existing Motor tuning function.
4. Check whether the current error is too high. The setting of the internal gain ratio Pn-
F2D (Fn-18) of the tuning machine starts from 100% and is gradually lowered by 20%
steps.
5. Return the motor speed to zero, and then start parameter estimation.

All in one ID AL-402

2nd Single Axis ID

1st Single Axis ID AL-50 Alarm Name Current Tuning Error

Alarm Content Current tuning error

Possible Cause 1. Excess current during tuning.

Possible Solution 1. Redo the "Current Tuning" test

2. Send back to Syntec or authorized representative

All in one ID AL-403

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Motor Rotor Time Const. Estimation Failure

Alarm Content Frequency search failure during the estimation process of motor rotor time constant.

Possible Cause 1. Motor Rated Speed Pn-70C is set incorrectly

2. Motor Pole Number Pn-701 is set incorrectly
3. During parameter estimation, the motor is rotated by external force

Possible Solution 1. Correct Pn-70C

2. Correct Pn-701
3. Avoid motor rotation during parameter estimation

AL-4xx Tuning Alarm Description – 255

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All in one ID AL-404

2nd Single Axis ID

1st Single Axis ID -- Alarm Name PM Motor Parameter Tuning Fail

Alarm Content 1. UVW cable disconnected

2. Voltage command reaches limit during tuning

Possible Cause 1. 3 phase power cables are loose

2. Voltage specification of driver and motor are matched

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.
2. Using driver that voltage specification is matche

All in one ID AL-410

2nd Single Axis ID

1st Single Axis ID AL-2B Alarm Name Acceleration Limit Too Large

Alarm Content Max Jerk, acceleration or travel limit setup inappropriate.

Possible Cause 1. Initial rotor inertia setup incorrect

2. Motor specification input error
3. Low JOG speed
4. Insufficient travel limit
5. Acceleration setup too severe
6. Low Jerk

Possible Solution 1. Excessive intertia setup causes drive to overshoot. Refer to "Auto tuning" section of
manual and reset Pn-720(P4-20) and Pn-722(P4-21).
2. Check motor parameter Pn-7XX (P3-XX).
3. Parameter Pn-304(Fn-02) too low causing tuning to fail. Minimum tuning RPM is 20%of
rated motor speed.
4. Travel parameters Pn-F14(Fn-04)、Pn-F15(Fn-05) are too close causing motor speed
insufficiency. Increase Pn-F14(Fn-04) and Pn-F15(Fn-05) interval to at least half of
motor revolution.
5. Acceleration time Pn-306(P6-10) is so short that motor cannot catch up.
Set Pn-306(P6-10) longer.
6. Jerk time Pn-307(P6-11) is so large that acceleration is unable to reach proper value.
Lower jerk time Pn-307(P6-11) or lengthen acceleration time Pn-30.

All in one ID AL-411

2nd Single Axis ID

AL-4xx Tuning Alarm Description – 256

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1st Single Axis ID AL-2C Alarm Name Initial Value of Inertia is Set
Unsuitable

Alarm Content Triggered when initial rotor inertia setup inappropriate.

Possible Cause 1. Incorrect rotor inertia and mechanical constant initial setup
2. Incorrect motor rotor time constant setup

Possible Solution 1. Refer to " Auto tuning" section of manual and reset Pn-720(P4-20) and
Pn-722(P4-21).
2. Observe if rotor viscosity drops until alarm is triggered. Refer to "Rotor time
constant tuning" part of "Auto tuning" section of manual.

All in one ID AL-412

2nd Single Axis ID

1st Single Axis ID AL-3E Alarm Name Inertia Tuning Startup Failure

Alarm Content triggered when motor doesn't run during Inertia tuning

Possible Cause 1. Encoder wiring error

2. Motor stall
3. Default torque is too small(50%) that can't drive the load

Possible Solution 1. Check encoder wiring, refer to "Wiring and signal" section of manual
2. The mtor should rotate during tuning with direction that Pn-504 allows (PS:
Only 2nd Single Axis has this function)
a. Check if UVW cables are wired correctly
b. Check for mechanical locks
3. Increase 【Pn-F32】 Torque Command in Test Mode(【Fn-22】Torque
Command in Test Mode) progressively.
When the output torque is enough, the inertia tuning is finished.

All in one ID AL-413

2nd Single Axis ID

1st Single Axis ID AL-74 Alarm Name Inertia Tuning Loading Too Large

Alarm Content Displacement exceeds half the motion limit while estimating gravity

Possible Cause 1. Motion limit is set too small or motor power is insufficient

AL-4xx Tuning Alarm Description – 257

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Possible Solution 1. Check motion limit Pn-F14(Fn-04) and motor power. Raise motion limit or
choose motor with larger power

All in one ID AL-414

2nd Single Axis ID

1st Single Axis ID AL-78 Alarm Name Load Inertia Value Error

Alarm Content Load intertia value out of range

Possible Cause 1. Rotor inertia value error

2. Linear motor load inertia value out of range

Possible Solution 1. Re-enter specifics' rotor inertia parameter, or re-execute rotor inertia estimation
during idling.
2. Refer to "linear motor SOP Q and A", restart rotor inertia tuning instead of load inertia
tuning.

All in one ID AL-420

2nd Single Axis ID

1st Single Axis ID AL-3D Alarm Name Encoder Offset Searching Failure

Alarm Content Drive fails to detect accurate motor pole position

Possible Cause 1. Encoder mount loose, causing position shift

2. Motor stall

Possible Solution 1. Make sure encoder index and motor shaft angle are fixed
2. Motor should rotate twice during searching process
a. Check if UVW cables are wired correctly
b. Check for mechanical locks

All in one ID AL-430

2nd Single Axis ID

1st Single Axis ID AL-4F Alarm Name Encoder Calibration Stall Error

Alarm Content No motor rotation even as current output reaches limit

AL-4xx Tuning Alarm Description – 258

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Possible Cause 1. Motor overload

2. UVW wiring error

Possible Solution 1. Check motor for mechanical interferences

2. Check Pn-441/Pn-444, Reset correct Pn-441/Pn-444
3. Check UVW wiring from drive to motor

All in one ID AL-431

2nd Single Axis ID

1st Single Axis ID AL-3A Alarm Name Encoder Pitch Compensation

Error

Alarm Content Adjacent compensation value varies too greatly

Possible Cause 1. Encoder's original position feedback fluctuates severely

2. Encoder's compensation fixture error
3. Encoder malfunction

Possible Solution 1. Check if 1st and 2nd feedback mechanical angle match. Change encoder
polarity while ensuring motor direction is correct.
Check if 1st and 2nd encoder's position error is greater than 20 during
compensation. Redo compensation. Replace encoder if it keeps failing.
2. Make sure fixture is correctly mounted. Rotate motor and check if 1st
feedback mechanical angle changes.
3. Rotate motor and check if 2nd feedback mechanical angle changes. If not,
replace encoder and send defective to Syntec or authorized representative
for repairs.

All in one ID AL-440

2nd Single Axis ID

1st Single Axis ID ----- Alarm Name Dead time calibration initial
failure

Alarm Content Dead time calibration initial failure

Possible Cause 1. Some axes are servo on state

Possible Solution 1. Check all axes on servo state

Servo off all axes and redo tuning

AL-4xx Tuning Alarm Description – 259

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All in one ID AL-450

2nd Single Axis ID

1st Single Axis ID AL-7A Alarm Name Sensor Test Fail

Alarm Content Sensor test setting error or motor stall

Possible Cause 1. Motion limit is set too small

a. Linear motor: Whether position limit larger than 1.5 magnetic
pitch.
b. Rotary motor: Whether position limit larger than 2.5 electrical
period.
2. Lmotor stall
3. Encoder no feedback

Possible Solution 1. Set motion limit:

a. Linear motor: Reserve a travel distance larger than 1.5 magnetic
pitch.
b. Rotary motor: Reserve a travel distance larger than 2.5 electrical
period.
2. Check rotor position, Check Pn-441/Pn-444:
a. Move motor to suitable position
b. Reset Pn-441/Pn-444
3. Connect and wire encoder correctly

All in one ID AL-451

2nd Single Axis ID

1st Single Axis ID AL-7B Alarm Name Linear Motor Magnetic Pitch
Setting Error

Alarm Content Detected magnetic pitch (Pn-D85) and set value (Pn-702) are mismatched

Possible Cause 1. Magnetic pitch or encoder resolution setup error

Possible Solution 1. Set parameters correctly

All in one ID AL-452

2nd Single Axis ID

1st Single Axis ID Alarm Name Proximity Switch Spindle Posing

Tuning Error

AL-4xx Tuning Alarm Description – 260

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Alarm Content The tuning of digital input filtering level failed

Possible Cause 1. Wrong setting of gear number of motor side or screw side
2. Abnormal function of proximity switch
3. Spindle orientation check window is too narrow

Possible Solution 1. Set parameters Pn-20A, Pn-20C, Pn-522, Pn-50A and Pn-50B correctly
2. Check the installation and signal of proximity

All in one ID AL-453

2nd Single Axis ID

1st Single Axis ID Alarm Name Global Tuning Failure

Alarm Content Unexpected alarm occurred during tuning process

Possible Cause Certain axis registers the alarm during tuning process

Possible Solution Solve the cause of the alarm, and then execute the tuning again

11.1 AL-2B Acceleration Limit Too Large

All in one ID AL-410
2nd Single Axis ID

1st Single Axis ID AL-2B Alarm Name Acceleration Limit Too Large

Alarm Content Max Jerk, acceleration or travel limit setup inappropriate.

Possible Cause 1. Initial rotor inertia setup incorrect

2. Motor specification input error
3. Low JOG speed
4. Insufficient travel limit
5. Acceleration setup too severe
6. Low Jerk

AL-4xx Tuning Alarm Description – 261

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Possible Solution 1. Excessive intertia setup causes drive to overshoot. Refer to "Auto tuning" section of
manual and reset Pn-720(P4-20) and Pn-722(P4-21).
2. Check motor parameter Pn-7XX (P3-XX).
3. Parameter Pn-304(Fn-02) too low causing tuning to fail. Minimum tuning RPM is 20%of
rated motor speed.
4. Travel parameters Pn-F14(Fn-04)、Pn-F15(Fn-05) are too close causing motor speed
insufficiency. Increase Pn-F14(Fn-04) and Pn-F15(Fn-05) interval to at least half of
motor revolution.
5. Acceleration time Pn-306(P6-10) is so short that motor cannot catch up.
Set Pn-306(P6-10) longer.
6. Jerk time Pn-307(P6-11) is so large that acceleration is unable to reach proper value.
Lower jerk time Pn-307(P6-11) or lengthen acceleration time Pn-30.

11.2 AL-2C Initial Value of Inertia is Set Unsuitable

All in one ID AL-411
2nd Single Axis ID

1st Single Axis ID AL-2C Alarm Name Initial Value of Inertia is Set
Unsuitable

Alarm Content Triggered when initial rotor inertia setup inappropriate.

Possible Cause 1. Incorrect rotor inertia and mechanical constant initial setup
2. Incorrect motor rotor time constant setup

Possible Solution 1. Refer to " Auto tuning" section of manual and reset Pn-720(P4-20) and
Pn-722(P4-21).
2. Observe if rotor viscosity drops until alarm is triggered. Refer to "Rotor time
constant tuning" part of "Auto tuning" section of manual.

11.3 AL-210 Motor Pole Number Error_Tuning Alarm Description

All in one ID AL-210
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID AL-26 Alarm Name Motor Pole Number Error

Alarm Content Triggered when determined motor pole number and parameter settings are
mismatched.

Possible Cause 1. Motor pole number setup error

AL-4xx Tuning Alarm Description – 262

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Possible Solution 1. Check if value of parameter Pn-701 equals pole number on lable.

11.4 AL-301 Encoder Index Error_Tuning Alarm Description

All in one ID AL-301
2nd Single Axis ID

1st Single Axis ID AL-23 Alarm Name Encoder Index Error

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long

Possible Cause 1. Connector wiring is poor contact, or connection is wrong

2. Encoder malfunction
3. Syntec encoder pole number (Pn-90A/P3-30) setting error
4. Communication interference
5. Hardware malfunction

Possible Solution 1. Check encoder wiring, refer to "Wiring and Signal" section of manual.
2. Execute "Encoder test" and check for alarms . If any alarm goes off, refer to "Syntec
auto tuning" section of manual.
3. Slowly shift axis by MPG (manual pulse generator) and confirm whether Index
Counter equals encoder resolution or not. If not , send back to distributor or Syntec
representative to check hardware.
4. Set encoder pole number correctly and reboot driver.
5. Refer to "Syntec motor encoder grounding program" section of manual
6. Replace encoder

Detailed Instructions AL-23 Issue Trouble Shooting

11.5 AL-302 Encoder Direction Error_Tuning Alarm Description

All in one ID AL-302
2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

AL-4xx Tuning Alarm Description – 263

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Possible Solution 1. Check if machanical angle is correct or not. If not, set parameter
Pn-021(P3-22) (0 to1，1 to 0) and reboot driver.

11.6 AL-303 Encoder Resolution Error_Tuning Alarm Description

All in one ID AL-303
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID AL-25 Alarm Name Encoder Resolution Error

Alarm Content The parameter "Encoder Resolution" setting error

Possible Cause 1. The parameter "Encoder Resolution" setting error

2. Hardware malfunction
3. Encoder pole number(Pn-90A/P3-30) setting error

Possible Solution 1. Check if parameter Pn-902(P3-21) is equal to and resolution or not. If not,
set encoder resolution to correct value and reboot driver
2. Send back to distributor or Syntec representative to check hardware
3. Set encoder pole pair number correctly and reboot driver

11.7 AL-305 Encoder Pulse Loss_Tuning Alarm Description

All in one ID AL-305
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID AL-28 Alarm Name Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Encoder cable malfunction

2. Encoder malfunction

Possible Solution 1. Replace cable.

2. Send to Syntec or authorized representative.

AL-4xx Tuning Alarm Description – 264

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11.8 AL-400 Motor Parameter Estimation Failure - Abnormal Output

Command
All in one ID AL-4
00
2nd Single Axis
ID

1st Single Axis AL-2 Alarm Motor Parameter Estimation Failure - Abnormal Output
ID 9 Name Command

Alarm Content The search for the estimated current command fails during parameter estimation

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Abnormal current control

Possible 1. Confirm whether any alarm occurs in the "encoder function test" test. Handle the alarm
Solution during the "encoder function test" test.
2. Check whether the current reaches the 120% rated current of the motor during the
estimation process. Ensure that the motor parameters are estimated when the motor is
no-load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. The voltage command exceeds 40% of the rated motor voltage during the tuning
process. The setting of the internal gain ratio Pn-F2D (Fn-18) of the tuning machine
starts from 100% and is gradually lowered by 20% steps

11.9 AL-401 Motor Parameter Estimation Failure-Abnormal Motor Speed

All in one ID AL-401
2nd Single Axis ID

1st Single Axis ID AL-2A Alarm Motor Parameter Estimation Failure-Abnormal Motor
Name Speed

Alarm Content The motor speed is lower than 80% of the motor rated speed during the parameter
estimation.

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Motor rated speed is too high
4. Abnormal current control
5. Motor speed has not returned to zero when starting parameter estimation

AL-4xx Tuning Alarm Description – 265

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Possible Solution 1. If the environment is equipped with encoder, confirm whether any alarm occurs in
the "encoder function test" test. Handle the alarm during the "encoder function test"
test.
2. During the rotation estimation process, the motor speed does not exceed 80% of the
rated speed. Ensure that the motor parameters are estimated when the motor is no-
load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. Check whether the motor rated speed exceeds 10000 RPM. It is recommended to use
"static induction motor tuning", or manually enter the motor parameters to avoid
using the existing Motor tuning function.
4. Check whether the current error is too high. The setting of the internal gain ratio Pn-
F2D (Fn-18) of the tuning machine starts from 100% and is gradually lowered by 20%
steps.
5. Return the motor speed to zero, and then start parameter estimation.

11.10 AL-402 Current Tuning Error

All in one ID AL-402
2nd Single Axis ID

1st Single Axis ID AL-50 Alarm Name Current Tuning Error

Alarm Content Current tuning error

Possible Cause 1. Excess current during tuning.

Possible Solution 1. Redo the "Current Tuning" test

2. Send back to Syntec or authorized representative

11.11 AL-403 Motor Rotor Time Const. Estimation Failure

All in one ID AL-403
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Motor Rotor Time Const. Estimation Failure

Alarm Content Frequency search failure during the estimation process of motor rotor time constant.

Possible Cause 1. Motor Rated Speed Pn-70C is set incorrectly

2. Motor Pole Number Pn-701 is set incorrectly
3. During parameter estimation, the motor is rotated by external force

AL-4xx Tuning Alarm Description – 266

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Possible Solution 1. Correct Pn-70C

2. Correct Pn-701
3. Avoid motor rotation during parameter estimation

11.12 AL-404 PM Motor Parameter Tuning Fail

All in one ID AL-404
2nd Single Axis ID

1st Single Axis ID -- Alarm Name PM Motor Parameter Tuning Fail

Alarm Content 1. UVW cable disconnected

2. Voltage command reaches limit during tuning

Possible Cause 1. 3 phase power cables are loose

2. Voltage specification of driver and motor are matched

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.
2. Using driver that voltage specification is matche

11.13 AL-412 Inertia Tuning Startup Failure

All in one ID AL-412
2nd Single Axis ID

1st Single Axis ID AL-3E Alarm Name Inertia Tuning Startup Failure

Alarm Content triggered when motor doesn't run during Inertia tuning

Possible Cause 1. Encoder wiring error

2. Motor stall
3. Default torque is too small(50%) that can't drive the load

Possible Solution 1. Check encoder wiring, refer to "Wiring and signal" section of manual
2. The mtor should rotate during tuning with direction that Pn-504 allows (PS:
Only 2nd Single Axis has this function)
a. Check if UVW cables are wired correctly
b. Check for mechanical locks
3. Increase 【Pn-F32】 Torque Command in Test Mode(【Fn-22】Torque
Command in Test Mode) progressively.
When the output torque is enough, the inertia tuning is finished.

AL-4xx Tuning Alarm Description – 267

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11.14 AL-413 Inertia Tuning Loading Too Large

All in one ID AL-413
2nd Single Axis ID

1st Single Axis ID AL-74 Alarm Name Inertia Tuning Loading Too Large

Alarm Content Displacement exceeds half the motion limit while estimating gravity

Possible Cause 1. Motion limit is set too small or motor power is insufficient

Possible Solution 1. Check motion limit Pn-F14(Fn-04) and motor power. Raise motion limit or
choose motor with larger power

11.15 AL-414 Load Inertia Value Error

All in one ID AL-414
2nd Single Axis ID

1st Single Axis ID AL-78 Alarm Name Load Inertia Value Error

Alarm Content Load intertia value out of range

Possible Cause 1. Rotor inertia value error

2. Linear motor load inertia value out of range

Possible Solution 1. Re-enter specifics' rotor inertia parameter, or re-execute rotor inertia estimation
during idling.
2. Refer to "linear motor SOP Q and A", restart rotor inertia tuning instead of load inertia
tuning.

11.16 AL-420 Encoder Offset Searching Failure

All in one ID AL-420
2nd Single Axis ID

1st Single Axis ID AL-3D Alarm Name Encoder Offset Searching Failure

Alarm Content Drive fails to detect accurate motor pole position

AL-4xx Tuning Alarm Description – 268

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Possible Cause 1. Encoder mount loose, causing position shift

2. Motor stall

Possible Solution 1. Make sure encoder index and motor shaft angle are fixed
2. Motor should rotate twice during searching process
a. Check if UVW cables are wired correctly
b. Check for mechanical locks

11.17 AL-421 Initail Electrical Angle Detection Fail

All in one ID AL-421
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID -- Alarm Name Initial electrical angle detection

fail

Alarm Content initial electrical angle detection fail

Possible Cause 1. Unexpected rotation during detection

2. Motor does not rotate during polarity detect
3. Wrong initial angle detect method of linear motor

Possible Solution 1. Check whether disturbance cause rotation during detection. Eliminate any
mechanical disturbance causing rotation.
2. Motor is locked during detection. Eliminate any mechanical brake of the
motor.
3. Motor's Inductance parameter is wrong. Correct the inductance parameter.
4. Set Pn-72D manually, and set it opposite sign.
5. Use linear motor and set Pn-011 as 2. When use linear motor, set Pn-011 = 0
or 1.

11.18 AL-430 Encoder Calibration Stall Error

All in one ID AL-430
2nd Single Axis ID

1st Single Axis ID AL-4F Alarm Name Encoder Calibration Stall Error

Alarm Content No motor rotation even as current output reaches limit

AL-4xx Tuning Alarm Description – 269

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Possible Cause 1. Motor overload

2. UVW wiring error

Possible Solution 1. Check motor for mechanical interferences

2. Check Pn-441/Pn-444, Reset correct Pn-441/Pn-444
3. Check UVW wiring from drive to motor

11.19 AL-431 Encoder Pitch Compensation Error

All in one ID AL-431
2nd Single Axis ID

1st Single Axis ID AL-3A Alarm Name Encoder Pitch Compensation

Error

Alarm Content Adjacent compensation value varies too greatly

Possible Cause 1. Encoder's original position feedback fluctuates severely

2. Encoder's compensation fixture error
3. Encoder malfunction

Possible Solution 1. Check if 1st and 2nd feedback mechanical angle match. Change encoder
polarity while ensuring motor direction is correct.
Check if 1st and 2nd encoder's position error is greater than 20 during
compensation. Redo compensation. Replace encoder if it keeps failing.
2. Make sure fixture is correctly mounted. Rotate motor and check if 1st
feedback mechanical angle changes.
3. Rotate motor and check if 2nd feedback mechanical angle changes. If not,
replace encoder and send defective to Syntec or authorized representative
for repairs.

11.20 AL-440 Dead time calibration initial failure

All in one ID AL-440
2nd Single Axis ID

1st Single Axis ID ----- Alarm Name Dead time calibration initial
failure

Alarm Content Dead time calibration initial failure

AL-4xx Tuning Alarm Description – 270

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Possible Cause 1. Some axes are servo on state

Possible Solution 1. Check all axes on servo state

Servo off all axes and redo tuning

11.21 AL-450 Sensor Test Fail

All in one ID AL-450
2nd Single Axis ID

1st Single Axis ID AL-7A Alarm Name Sensor Test Fail

Alarm Content Sensor test setting error or motor stall

Possible Cause 1. Motion limit is set too small

a. Linear motor: Whether position limit larger than 1.5 magnetic
pitch.
b. Rotary motor: Whether position limit larger than 2.5 electrical
period.
2. Lmotor stall
3. Encoder no feedback

Possible Solution 1. Set motion limit:

a. Linear motor: Reserve a travel distance larger than 1.5 magnetic
pitch.
b. Rotary motor: Reserve a travel distance larger than 2.5 electrical
period.
2. Check rotor position, Check Pn-441/Pn-444:
a. Move motor to suitable position
b. Reset Pn-441/Pn-444
3. Connect and wire encoder correctly

11.22 AL-451 Linear Motor Magnetic Pitch Setting Error

All in one ID AL-451
2nd Single Axis ID

1st Single Axis ID AL-7B Alarm Name Linear Motor Magnetic Pitch
Setting Error

Alarm Content Detected magnetic pitch (Pn-D85) and set value (Pn-702) are mismatched

AL-4xx Tuning Alarm Description – 271

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Possible Cause 1. Magnetic pitch or encoder resolution setup error

Possible Solution 1. Set parameters correctly

11.23 AL-452 Proximity Switch Spindle Posing Tuning Error

All in one ID AL-452
2nd Single Axis ID

1st Single Axis ID Alarm Name Proximity Switch Spindle Posing

Tuning Error

Alarm Content The tuning of digital input filtering level failed

Possible Cause 1. Wrong setting of gear number of motor side or screw side
2. Abnormal function of proximity switch
3. Spindle orientation check window is too narrow

Possible Solution 1. Set parameters Pn-20A, Pn-20C, Pn-522, Pn-50A and Pn-50B correctly
2. Check the installation and signal of proximity

11.24 AL-453 Global tuning failure

All in one ID AL-453
2nd Single Axis ID

1st Single Axis ID Alarm Name Global Tuning Failure

Alarm Content Unexpected alarm occurred during tuning process

Possible Cause Certain axis registers the alarm during tuning process

Possible Solution Solve the cause of the alarm, and then execute the tuning again

AL-4xx Tuning Alarm Description – 272

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12 AL-5xx Application Alarm Description

All in one ID AL-500
2nd Single Axis ID

1st Single Axis ID AL-2F Alarm Name Incorrect setting of operational

curve for V/f control

Alarm Content V/f curve slope setup error

Possible Cause 1. V/f curve slope setup error, check parameters Pn-112~Pn-115 (P2-31~P2-34)

Possible Solution 1. Operation points 1 and 2 must increase in order. V and F of point 1 must be
greater than those of point 2.
2. Frequency of operation point 2 cannot be above rated frequency.
3. Voltage of operation point 2 cannot be above rated voltage.
4. Voltage of operation point 1 must be higher than minimum VF voltage.
( Observe Pn-D3B (D1-30) for further information)
5. V and f of both points cannot be 0.

All in one ID AL-501

2nd Single Axis ID

1st Single Axis ID AL-30 Alarm Name V/f Overcurrent

Alarm Content 1. The current feedback is continuously over the maximum current of motor in V/
f mode.
2. Triggered when current feedback is greater than 120% of maximum current

Possible Cause 1. Severe setting of acceleration time or jerk time

2. Incorrect V/f curve setting
3. The motor is overload.

Possible Solution 1. Increase jerk time(ms) and acceleration time

2. Adjust V/f operating curve
3. Appropriately decrease the load.

Remark From v2.12.7 , the second trigger mechanism of alarm content has been removed.

All in one ID AL-502

2nd Single Axis ID

AL-5xx Application Alarm Description – 273

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1st Single Axis ID Alarm Name Current loop command saturation

Alarm Content The voltage command reaches the limit for 150 millisecond after servo on when using
open loop control or processing tuning function.

Possible Cause 1. In dual feedback or semi-closed loop control mode the belt slips.
2. Gain tuning result is improper.
3. UVW wiring is wrong or not connected.
4. UVW phase short circuit, or short to ground.

Possible Solution 1. Tighten or replace the belt.

2. Refer to chapter "Auto Tuning" in user manual, tune gain properly.
3. Refer to chapter "Wiring and signal" in user manual, and correct wiring.
4. Turn off the power, remove power cable, check UVW to P and N is not short circuit.
Use multimeter to measure is the driver connector P/N(+/-) to U/V/W phase short
circuit, if it is short, this means the phase upper/lower bridge arm transistor was
broken.

All in one ID AL-505

2nd Single Axis ID

1st Single Axis ID - Alarm Name Control mode not set properly

Alarm Content Control mode should not be able to use with current setting or apparatus

Possible Cause 1. None of encoder applied in position control

2. Disable position control with V/f mode setting
3. Gantry control does not support all control modes except the host position
mode

Possible Solution 1. Check if used function in position control. Make sure of correct setting on
controller or encoder configuration
2. Check Pn-330 setting which is allowed to enter position control
mode. Correct Pn-330 or avoid position control mode switch by controller
3. Check the controller settings or Pn-840

All in one ID AL-510

2nd Single Axis
ID

1st Single Axis ID AL-3C Alarm Name Spindle Posing Failure

Alarm Content Spindle posing incomplete in time limit

AL-5xx Application Alarm Description – 274

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Driver Alarm Manual.

Possible Cause 1. Orientation angle setting error, mechanical interference cause spindle diverge.
2. Spindle orientation fails to reach window set in Pn-522(P6-12) for 2 seconds after
command complete.
3. Encoder communication type error.
4. Filtering level is too high or signal width is too short. (Only All in one ID/2nd Single
Axis support)
5. Proximity switch orientation failure.
6. Proximity switch orientation has wrong gear ratio.
7. Orientation is abnormally aborted.
8. V/f mode or none of encoder applied do not support spindle orientation.

Possible Solution 1. Check orientation angle and mechanical interference.

2. Make sure parameter Pn-522(P6-12) is set in a reasonable range. Suggested value is
500. ( 0.5 degrees)
3. Make sure Pn-900(P3-20) in single feedback control or Pn-920(P6-80) in dual feedback
control is not 3.
4. Check up the manual of Pn-03E and adjust it with motor running and monitoring Pn-
D35 I Bits Status. (Only All in one ID/2nd Single Axis support)
5. If using proximity switch orientation Pn-243=1(P6-29=1), check Pn-D97(D1-77) is
updated each turn. Assemble proximity switch correctly Pn-50A~Pn-50B(P1-40~P1-41).
6. If using proximity switch orientation Pn-243=1(P6-29=1), check the gear ratio from
controller is correctly set. Update controller software version to at least 10.116.24R(1st
Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly.
7. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting.
8. Check Pn-330 and encoder setting and correct them.

All in one ID AL-511

2nd Single Axis ID

1st Single Axis ID AL-62 Alarm Name Spindle Posing Deviate

Alarm Content Position deviated after posing complete

Possible Cause 1. Gain tuning result is improper

2. Orientation angle setting error, mechanical interference cause spindle diverge
3. Spindle orientation check window is too narrow

Possible Solution 1. Refer to chapter "Auto Tuning" in user manual, tune gain properly
2. Check orientation angle and mechanical interference
3. Check whether parameter Pn-522(P6-12) is set in a reasonable range

All in one ID AL-512

2nd Single Axis ID

AL-5xx Application Alarm Description – 275

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Driver Alarm Manual.

1st Single Axis ID - Alarm Name Error Digital Input Signal Index
Position

Alarm Content 1. Proximity signal may be disturbed, driver can't mark an index position

Possible Cause 1. Digital Input Sampling Factor too low

2. Input signal too noisy
3. Gear ratio set incorrectly

Possible Solution 1. Check Pn-03E. Please tune up level of Pn-03E and retry your test
2. Please check the installation of input wire, or proper material use
3. Replace with an more anti-noise material, or change a way of installation
4. Check gear ratio, measure and examine gear ratio again(Controller
parameter Pr1681~Pr1700 Spindle 1st gear number at screw side and motor
side)

All in one ID AL-513

2nd Single
Axis ID

1st Single - Alarm Name Dual Feedback parameter setting error

Axis ID

Alarm 1. Parameters setting error in dual feedback control mode.

Content

Possible 1. Enable velocity dual feedback control, while position dual feedback control is disabled.
Cause 2. 2nd Encoder: Pn-924 is not relative to Pn-920, Pn-335.
3. With SYNTEC 2nd encoder, Pn-931 is not illegal according to Pn-335.
4. 2nd Encoder application type(linear/rotary) is not compatible with Pn-335 setting.
5. Enable 【Pn-810】Switch of Extended Monitor With Semi-closed loop and 【Pn-22A】
Enable Pos Dual Feedback Control at the same time.
6. Linear motor does not support dual feedback control.

AL-5xx Application Alarm Description – 276

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Driver Alarm Manual.

Possible 1. When enable velocity dual feedback control(Pn-32A = 1), Must enable position dual
Solution feedback control(Pn-22A = 1). If velocity dual feedback control is unnecessary, set Pn-32A =
0.
2. Check Pn-924, Pn-920, Pn-335 settings. If using linear 2nd encoder, please set Pn-924 into 2
or 0, dependent to Pn-920. If using non-incremental 2nd encoder, please set Pn-924 into 2
or 1 instead of 0.
3. Check Pn-931, Pn-335 settings. If Pn-931 is set to 1, Pn-335 must be 0 or 2; if Pn-931 is set to
2, Pn-335 must be 1 and check Pn-284 if legal.
4. Check Pn-920 parameter manual to check 2nd encoder application type(linear/rotary) is
compatible with Pn-335 setting. If linear encoder, Pn-335 must be 1; if rotary encoder,
Pn-355 must be 0 or 2.
5. Check the setting of 【Pn-810】Switch of Extended Monitor With Semi-closed loop . Under
semi-close loop conditions, if【Pn-810】Switch of Extended Monitor With Semi-closed
loop is enabled, then the 【Pn-22A】 Enable Pos Dual Feedback Control should be
disabled.
6. Check Pn-22A, Pn-700 settings. If enable dual feedback control(Pn-22A = 1), Pn-700 must
be 0 or 2.

Remark Alarm has been added after version v2.12.10

All in one ID AL-520

2nd Single Axis ID

1st Single Axis ID AL-38 Alarm Excessive position error between 1st and 2nd
Name feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level

Possible Cause 1. Belt slip

2. 2nd encoder pulse loss, no feedback or encoder polarity error
3. Gear ratio set incorrectly
4. Pn-51A set too strictly
5. Uses ABZ type as 2nd encoder and the resolution value is wrong

AL-5xx Application Alarm Description – 277

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Driver Alarm Manual.

Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.
4. Check Pn-51A setting. Refer to 2nd Generation Driver Dual Feedback Tuning
Manual(Analysis platform) or "The Pos Dual Feedback Control Of The Linear
Scales with Analysis Platform"
a. For spindle dual feedback, it is recommended setting this error bound
(Pn-51A) as 0.1 times of the 2nd encode resolution.
b. For axial dual feedback, if the resolution of the outer feedback linear
scale is R pulse/mm and the mechanism has a backlash error of P mm,
this parameter setting (Pn-51A) must be greater than P * R, and it is
recommended to set 2 to 3 times P * R or more.
5. For axial dual feedback, please check whether【Pn-922】2nd Encoder
Resolution is set correctly.

All in one ID AL-521

2nd Single Axis ID

1st Single Axis ID AL-1F Alarm Name Excessive Following Error

Alarm Content Error between position command and feedback is too large

Possible Cause 1. Torque limit too low

2. Motor overload
3. Severe speed command change
4. Rotor inertia set incorrectly
5. Parameter Pn-22C(P6-41) too low

Possible Solution 1. Check parameter Pn-70A(P3-11).

2. Check if load ratio is continuously over 100%.
3. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
4. Rotor inertia is set too low, output current is too small, resulting incorrect control
behavior.
5. Check parameter Pn-22C(P6-41).
Pn-22C(P6-41) has its parameter lower bound,the minimum value of Pn-22C is 1/5 of
latch frequency.
6. Make sure Pn-904/Pn-924(P3-23/P6-83) 1st/2nd encoder incremental/ absolute setup
is correct.

All in one ID AL-522

2nd Single Axis ID

1st Single Axis ID AL-63 Alarm Name Servo On Command Conflict

AL-5xx Application Alarm Description – 278

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Driver Alarm Manual.

Alarm Content Servo on command conflict

Possible Cause 1. Drive receives Servo On and Auxiliary function at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions

2. Avoid Servo On and enabling Auxiliary function at the same time

Note • Alarm has been delete for single axis drive version V1.6.9 and after.
• Alarm has been delete for 4-in-1 drive version 4 in 1 V2.3.0 and after.

All in one ID AL-523

2nd Single Axis ID

1st Single Axis ID AL-3F Alarm Name Parameter Saving Command is Illegal

Alarm Content Parameter saving command is given while Servo On

Possible Cause 1. Parameter saving command is given while Servo On

Possible Solution 1. Give parameter saving command while Servo Off

All in one ID AL-524

2nd Single Axis ID

1st Single Axis ID AL-81 Alarm Name Serious Belt slip

Alarm Content Speed error between external encoder and estimator is too great

Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio properly

All in one ID AL-525

2nd Single Axis ID

1st Single Axis ID AL-7C Alarm Name Electrical Gear Error

Alarm Content Relative setting error

AL-5xx Application Alarm Description – 279

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Driver Alarm Manual.

Possible Cause 1. Parameter setting error

2. Encoder communication type not supported

Possible Solution 1. The ratio of Pn-20E/Pn-210 (P6-08/P6-09) should be integral, and be power
of 2, and not more than 256.
2. If 23 bit TAMAGAWA encoder is used, Pn-20E can not more than 128.
3. Pn-210 (P6-09)must set to 1.
4. Please check 【Pn-DD4】Encoder Active Communication Type. If in
DualFeedback control, then check 【Pn-DD5】2nd Encoder Active
Communication Type. If version is 1.6.x, this function only supports Nikon
encoder; if version is v2.x, then support Nikon, Sankyo, HCFA and 23/25 bit
TAMAGAWA, Delta encoders.

All in one ID AL-526

2nd Single Axis ID

1st Single Axis ID - Alarm Extremely excessive position error between 1st and
Name 2nd feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level extremely

Possible Cause 1. Belt slip

2. 2nd encoder pulse loss or no feedback
3. Gear ratio set incorrectly

Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.

All in one ID AL-527

2nd Single Axis ID

1st Single Axis ID - Alarm Gantry control position feedback critical deviation
Name

Alarm Content The position difference under gantry control exceeds the limit

Possible Cause 1. Host command polarity setting error

2. The origin setting of the gantry axis is not completed
3. The position deviation alarm threshold is too strict
4. Inertia setting error
5. One of axes is stuck mechanically

AL-5xx Application Alarm Description – 280

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Driver Alarm Manual.

Possible Solution 1. Check the Pn-020 host command polarity of the two axes
2. Check the origin setting of the gantry axis
3. Confirm Pn-572 position deviation alarm threshold
4. Check the rotor and loader inertia or adjust the inertia
5. Check if any axis is mechanically stuck

All in one ID AL-528

2nd Single Axis ID

1st Single Axis ID - Alarm No origin point for gantry control

Name

Alarm Content No origin point for gantry control

Possible Cause No origin point for gantry control

Possible Solution Set the correct origin for the incremental encoder through Pn-F46 = 1

All in one ID AL-529

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Excessive Position Error Overflow

Alarm Content Excessive overflow of pulse error between position command and feedback

Possible Cause 1. Torque limit reach, then position error is too large

Possible Solution 1. Check position target, and set proper position target

All in one ID AL-52F

2nd Single Axis ID

1st Single Axis ID AL-19 Alarm Name Servo On Timeout

Alarm Content Servo on longer than normal

AL-5xx Application Alarm Description – 281

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Driver Alarm Manual.

Possible Cause 1. Power of driver is loss or DC bus voltage is too low.

2. Drive configuration error.
3. Encoder or current sensor is malfunctioned.
4. 1st Encoder can't be Syntec Accelerometer. (a.k.a Pn-DD4 = 13, Pn-90D = 3)
5. Check Pn-D20, if using absolute encoder, Bit 1 and Bit 2 shall all be ON.
Otherwise, it may cause this.
6. Check Pn-D20, Bit 6 shall be OFF. Otherwise, it may cause this.

Possible Solution 1. Check up input voltage if lower than Pn-640(P5-00) supply voltage. Make
sure of specification match between driver rated supply, wiring and
Pn-640(P5-00) setting.
2. Send back to Syntec or authorized representative.

All in one ID AL-530

2nd Single Axis ID

1st Single Axis ID AL-20 Alarm Name Zero Speed Check Fail

Alarm Content Zero speed check time longer than normal

Possible Cause 1. Pn-502(P6-15) Zero Velocity Window is set too small

2. External overload
3. Tuning result abnormal

Possible Solution 1. Check Pn-502(P6-15) settings. Set Pn-502(P6-15) larger.

2. Pn-306(P6-10) maximum acceleration and Pn-307(P6-11) maximum JERK time are set
too small. Check and set them larger.
3. Check auto tuning parameters. Refer to "Auto tuning" section of manual.

All in one ID AL-531

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Drive Parameter Loaded to Defaults

Alarm Content Do load default parameter function, parameters have been loaded to default value.

Possible Cause 1. If Pn-F43 load default parameter function is modified, this warning will be shown after
the parameter is successfully loaded.

Possible Solution 1. Please reboot the drive and check if this warning is still exist.

All in one ID AL-542

2nd Single Axis ID

AL-5xx Application Alarm Description – 282

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Driver Alarm Manual.

1st Single Axis ID - Alarm Name Laser Cruise Mode Failure

Alarm Content Laser Cruise Mode Failure

Possible Cause 1. 2nd encoder communication type non altimeter or LVDT

2. V/f mode or none of encoder applied do not support laser cruise mode

Possible Solution 1. Check Pn-920 and set 2nd encoder as altimeter or LVDT
2. Check Pn-330 and encoder setting and correct them

All in one ID AL-543

2nd Single Axis ID

1st Single Axis ID - Alarm Name The Proximity Spindle Position DI setting error

Alarm Content More than one DI set as the Proximity Spindle Position function

Possible Cause 1. The Proximity Spindle Position function only can set one DI in one axis

Possible Solution 1. Check Pn-50A ~ Pn-50D，Close the redundant Proximity Spindle Position

All in one ID AL-544

2nd Single Axis ID

1st Single Axis ID - Alarm Name Linear Sensor Overflow

Alarm Content Position feedback discontinuous due to linear sensor overflow

Possible Cause 1. Overflow appearance while linear sensor accrossing zero

Possible Solution 1. Check if the movement of linear sensor accrossing zero

2. If using linear sensor of BiSSC, EnDat, FeeDat, Mitutoyo, set Pn-214 Incremental
calculation

All in one ID AL-550

2nd Single Axis ID

1st Single Axis ID - Alarm Name Unexpected disturbance torque

Alarm Content Unexpected disturbance torque

AL-5xx Application Alarm Description – 283

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Possible Cause 1. Unexpected disturbance torque.

2. The detection threshold parameter is set too low.

Possible Solution 1. Confirm whether there is a mechanical collision in this axis. Avoid collision on
the motion path.
2. Check whether Pn-850 or Pn-851 is set too low. Increase Pn-850 or Pn-851.

All in one ID AL-551

2nd Single Axis ID

1st Single Axis ID - Alarm Name Excessive Dynamic Following Error

Alarm Content Excessive error between Simulated and Real posfbk

Possible Cause 1. Disturbance torque is too high.

2. The dynamic position err bound (Pn-574) is too low
3. Torque limit too low
4. Severe speed command change
5. Load inertia set incorrectly

Possible Solution 1. Check if load ratio is too high. Reduce motor load or avoid collision on the
motion path.
2. Check parameter Pn-574. Set proper dynamic position err bound.(Pn-574)
3. Check parameter Pn-70A. Set proper torque limit(Pn-70A)
4. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
5. The simulated position error will be incorrect due to load inertia error. Set the
correct load inertia.

All in one ID AL-690

2nd Single Axis ID

1st Single Axis ID - Alarm Name Not support winding selection

function

Alarm Content The switch function of high and low speed coil can't be opened.

Possible Cause 1. The wrong setting of Pn-72C Motor Winding Mode

2. CNC version not support winding selection function
3. Only induction spindle support winding selection function

AL-5xx Application Alarm Description – 284

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Possible Solution 1. Set Pn-72C Motor Winding Mode correctly

2. Update CNC version correctly
3. Set Pn-700 Motor Type and Pn-803 Motor Application correctly, or disable
Pn-01E winding selection function

12.1 AL-52F Servo On Timeout

All in one ID AL-52F
2nd Single Axis ID

1st Single Axis ID AL-19 Alarm Name Servo On Timeout

Alarm Content Servo on longer than normal

Possible Cause 1. Power of driver is loss or DC bus voltage is too low.

2. Drive configuration error.
3. Encoder or current sensor is malfunctioned.
4. 1st Encoder can't be Syntec Accelerometer. (a.k.a Pn-DD4 = 13, Pn-90D = 3)
5. Check Pn-D20, if using absolute encoder, Bit 1 and Bit 2 shall all be ON.
Otherwise, it may cause this.
6. Check Pn-D20, Bit 6 shall be OFF. Otherwise, it may cause this.

Possible Solution 1. Check up input voltage if lower than Pn-640(P5-00) supply voltage. Make
sure of specification match between driver rated supply, wiring and
Pn-640(P5-00) setting.
2. Send back to Syntec or authorized representative.

12.2 AL-500 Incorrect setting of operational curve for V/f control

All in one ID AL-500
2nd Single Axis ID

1st Single Axis ID AL-2F Alarm Name Incorrect setting of operational

curve for V/f control

Alarm Content V/f curve slope setup error

Possible Cause 1. V/f curve slope setup error, check parameters Pn-112~Pn-115 (P2-31~P2-34)

AL-5xx Application Alarm Description – 285

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Possible Solution 1. Operation points 1 and 2 must increase in order. V and F of point 1 must be
greater than those of point 2.
2. Frequency of operation point 2 cannot be above rated frequency.
3. Voltage of operation point 2 cannot be above rated voltage.
4. Voltage of operation point 1 must be higher than minimum VF voltage.
( Observe Pn-D3B (D1-30) for further information)
5. V and f of both points cannot be 0.

12.3 AL-501 V/f Overcurrent

All in one ID AL-501
2nd Single Axis ID

1st Single Axis ID AL-30 Alarm Name V/f Overcurrent

Alarm Content 1. The current feedback is continuously over the maximum current of motor in V/
f mode.
2. Triggered when current feedback is greater than 120% of maximum current

Possible Cause 1. Severe setting of acceleration time or jerk time

2. Incorrect V/f curve setting
3. The motor is overload.

Possible Solution 1. Increase jerk time(ms) and acceleration time

2. Adjust V/f operating curve
3. Appropriately decrease the load.

Remark From v2.12.7 , the second trigger mechanism of alarm content has been removed.

12.4 AL-502 Current loop command saturation

All in one ID AL-502
2nd Single Axis ID

1st Single Axis ID Alarm Name Current loop command saturation

Alarm Content The voltage command reaches the limit for 150 millisecond after servo on when using
open loop control or processing tuning function.

AL-5xx Application Alarm Description – 286

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Possible Cause 1. In dual feedback or semi-closed loop control mode the belt slips.
2. Gain tuning result is improper.
3. UVW wiring is wrong or not connected.
4. UVW phase short circuit, or short to ground.

Possible Solution 1. Tighten or replace the belt.

2. Refer to chapter "Auto Tuning" in user manual, tune gain properly.
3. Refer to chapter "Wiring and signal" in user manual, and correct wiring.
4. Turn off the power, remove power cable, check UVW to P and N is not short circuit.
Use multimeter to measure is the driver connector P/N(+/-) to U/V/W phase short
circuit, if it is short, this means the phase upper/lower bridge arm transistor was
broken.

12.5 AL-505 Control mode not set properly

All in one ID AL-505
2nd Single Axis ID

1st Single Axis ID - Alarm Name Control mode not set properly

Alarm Content Control mode should not be able to use with current setting or apparatus

Possible Cause 1. None of encoder applied in position control

2. Disable position control with V/f mode setting
3. Gantry control does not support all control modes except the host position
mode

Possible Solution 1. Check if used function in position control. Make sure of correct setting on
controller or encoder configuration
2. Check Pn-330 setting which is allowed to enter position control
mode. Correct Pn-330 or avoid position control mode switch by controller
3. Check the controller settings or Pn-840

12.6 AL-510 Spindle Posing Failure

All in one ID AL-510
2nd Single Axis
ID

1st Single Axis ID AL-3C Alarm Name Spindle Posing Failure

Alarm Content Spindle posing incomplete in time limit

AL-5xx Application Alarm Description – 287

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Possible Cause 1. Orientation angle setting error, mechanical interference cause spindle diverge.
2. Spindle orientation fails to reach window set in Pn-522(P6-12) for 2 seconds after
command complete.
3. Encoder communication type error.
4. Filtering level is too high or signal width is too short. (Only All in one ID/2nd Single
Axis support)
5. Proximity switch orientation failure.
6. Proximity switch orientation has wrong gear ratio.
7. Orientation is abnormally aborted.
8. V/f mode or none of encoder applied do not support spindle orientation.

Possible Solution 1. Check orientation angle and mechanical interference.

2. Make sure parameter Pn-522(P6-12) is set in a reasonable range. Suggested value is
500. ( 0.5 degrees)
3. Make sure Pn-900(P3-20) in single feedback control or Pn-920(P6-80) in dual feedback
control is not 3.
4. Check up the manual of Pn-03E and adjust it with motor running and monitoring Pn-
D35 I Bits Status. (Only All in one ID/2nd Single Axis support)
5. If using proximity switch orientation Pn-243=1(P6-29=1), check Pn-D97(D1-77) is
updated each turn. Assemble proximity switch correctly Pn-50A~Pn-50B(P1-40~P1-41).
6. If using proximity switch orientation Pn-243=1(P6-29=1), check the gear ratio from
controller is correctly set. Update controller software version to at least 10.116.24R(1st
Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly.
7. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting.
8. Check Pn-330 and encoder setting and correct them.

12.7 AL-511 Spindle Posing Deviate

All in one ID AL-511
2nd Single Axis ID

1st Single Axis ID AL-62 Alarm Name Spindle Posing Deviate

Alarm Content Position deviated after posing complete

Possible Cause 1. Gain tuning result is improper

2. Orientation angle setting error, mechanical interference cause spindle diverge
3. Spindle orientation check window is too narrow

Possible Solution 1. Refer to chapter "Auto Tuning" in user manual, tune gain properly
2. Check orientation angle and mechanical interference
3. Check whether parameter Pn-522(P6-12) is set in a reasonable range

AL-5xx Application Alarm Description – 288

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12.8 AL-512 Error Digital Input Signal Index Position

All in one ID AL-512
2nd Single Axis ID

1st Single Axis ID - Alarm Name Error Digital Input Signal Index
Position

Alarm Content 1. Proximity signal may be disturbed, driver can't mark an index position

Possible Cause 1. Digital Input Sampling Factor too low

2. Input signal too noisy
3. Gear ratio set incorrectly

Possible Solution 1. Check Pn-03E. Please tune up level of Pn-03E and retry your test
2. Please check the installation of input wire, or proper material use
3. Replace with an more anti-noise material, or change a way of installation
4. Check gear ratio, measure and examine gear ratio again(Controller
parameter Pr1681~Pr1700 Spindle 1st gear number at screw side and motor
side)

12.9 AL-513 Dual Feedback parameter setting error

All in one ID AL-513
2nd Single
Axis ID

1st Single - Alarm Name Dual Feedback parameter setting error

Axis ID

Alarm 1. Parameters setting error in dual feedback control mode.

Content

Possible 1. Enable velocity dual feedback control, while position dual feedback control is disabled.
Cause 2. 2nd Encoder: Pn-924 is not relative to Pn-920, Pn-335.
3. With SYNTEC 2nd encoder, Pn-931 is not illegal according to Pn-335.
4. 2nd Encoder application type(linear/rotary) is not compatible with Pn-335 setting.
5. Enable 【Pn-810】Switch of Extended Monitor With Semi-closed loop and 【Pn-22A】
Enable Pos Dual Feedback Control at the same time.
6. Linear motor does not support dual feedback control.

AL-5xx Application Alarm Description – 289

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Possible 1. When enable velocity dual feedback control(Pn-32A = 1), Must enable position dual
Solution feedback control(Pn-22A = 1). If velocity dual feedback control is unnecessary, set Pn-32A =
0.
2. Check Pn-924, Pn-920, Pn-335 settings. If using linear 2nd encoder, please set Pn-924 into 2
or 0, dependent to Pn-920. If using non-incremental 2nd encoder, please set Pn-924 into 2
or 1 instead of 0.
3. Check Pn-931, Pn-335 settings. If Pn-931 is set to 1, Pn-335 must be 0 or 2; if Pn-931 is set to
2, Pn-335 must be 1 and check Pn-284 if legal.
4. Check Pn-920 parameter manual to check 2nd encoder application type(linear/rotary) is
compatible with Pn-335 setting. If linear encoder, Pn-335 must be 1; if rotary encoder,
Pn-355 must be 0 or 2.
5. Check the setting of 【Pn-810】Switch of Extended Monitor With Semi-closed loop . Under
semi-close loop conditions, if【Pn-810】Switch of Extended Monitor With Semi-closed
loop is enabled, then the 【Pn-22A】 Enable Pos Dual Feedback Control should be
disabled.
6. Check Pn-22A, Pn-700 settings. If enable dual feedback control(Pn-22A = 1), Pn-700 must
be 0 or 2.

Remark Alarm has been added after version v2.12.10

12.10 AL-520 Excessive position error between 1st and 2nd feedback
All in one ID AL-520
2nd Single Axis ID

1st Single Axis ID AL-38 Alarm Excessive position error between 1st and 2nd
Name feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level

Possible Cause 1. Belt slip

2. 2nd encoder pulse loss, no feedback or encoder polarity error
3. Gear ratio set incorrectly
4. Pn-51A set too strictly
5. Uses ABZ type as 2nd encoder and the resolution value is wrong

AL-5xx Application Alarm Description – 290

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Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.
4. Check Pn-51A setting. Refer to 2nd Generation Driver Dual Feedback Tuning
Manual(Analysis platform) or "The Pos Dual Feedback Control Of The Linear
Scales with Analysis Platform"
a. For spindle dual feedback, it is recommended setting this error bound
(Pn-51A) as 0.1 times of the 2nd encode resolution.
b. For axial dual feedback, if the resolution of the outer feedback linear
scale is R pulse/mm and the mechanism has a backlash error of P mm,
this parameter setting (Pn-51A) must be greater than P * R, and it is
recommended to set 2 to 3 times P * R or more.
5. For axial dual feedback, please check whether【Pn-922】2nd Encoder
Resolution is set correctly.

12.11 AL-521 Excessive Following Error

All in one ID AL-521
2nd Single Axis ID

1st Single Axis ID AL-1F Alarm Name Excessive Following Error

Alarm Content Error between position command and feedback is too large

Possible Cause 1. Torque limit too low

2. Motor overload
3. Severe speed command change
4. Rotor inertia set incorrectly
5. Parameter Pn-22C(P6-41) too low

Possible Solution 1. Check parameter Pn-70A(P3-11).

2. Check if load ratio is continuously over 100%.
3. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
4. Rotor inertia is set too low, output current is too small, resulting incorrect control
behavior.
5. Check parameter Pn-22C(P6-41).
Pn-22C(P6-41) has its parameter lower bound,the minimum value of Pn-22C is 1/5 of
latch frequency.
6. Make sure Pn-904/Pn-924(P3-23/P6-83) 1st/2nd encoder incremental/ absolute setup
is correct.

AL-5xx Application Alarm Description – 291

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12.12 AL-522 Servo On Command Conflict

All in one ID AL-522
2nd Single Axis ID

1st Single Axis ID AL-63 Alarm Name Servo On Command Conflict

Alarm Content Servo on command conflict

Possible Cause 1. Drive receives Servo On and Auxiliary function at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions

2. Avoid Servo On and enabling Auxiliary function at the same time

Note • Alarm has been delete for single axis drive version V1.6.9 and after.
• Alarm has been delete for 4-in-1 drive version 4 in 1 V2.3.0 and after.

12.13 AL-523 Parameter Saving Command is Illegal

All in one ID AL-523
2nd Single Axis ID

1st Single Axis ID AL-3F Alarm Name Parameter Saving Command is Illegal

Alarm Content Parameter saving command is given while Servo On

Possible Cause 1. Parameter saving command is given while Servo On

Possible Solution 1. Give parameter saving command while Servo Off

12.14 AL-524 Serious Belt slip

All in one ID AL-524
2nd Single Axis ID

1st Single Axis ID AL-81 Alarm Name Serious Belt slip

Alarm Content Speed error between external encoder and estimator is too great

AL-5xx Application Alarm Description – 292

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Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio properly

12.15 AL-525 Electrical Gear Error

All in one ID AL-525
2nd Single Axis ID

1st Single Axis ID AL-7C Alarm Name Electrical Gear Error

Alarm Content Relative setting error

Possible Cause 1. Parameter setting error

2. Encoder communication type not supported

Possible Solution 1. The ratio of Pn-20E/Pn-210 (P6-08/P6-09) should be integral, and be power
of 2, and not more than 256.
2. If 23 bit TAMAGAWA encoder is used, Pn-20E can not more than 128.
3. Pn-210 (P6-09)must set to 1.
4. Please check 【Pn-DD4】Encoder Active Communication Type. If in
DualFeedback control, then check 【Pn-DD5】2nd Encoder Active
Communication Type. If version is 1.6.x, this function only supports Nikon
encoder; if version is v2.x, then support Nikon, Sankyo, HCFA and 23/25 bit
TAMAGAWA, Delta encoders.

12.16 AL-526 Extremely excessive position error between 1st and 2nd
feedback
All in one ID AL-526
2nd Single Axis ID

1st Single Axis ID - Alarm Extremely excessive position error between 1st and
Name 2nd feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level extremely

AL-5xx Application Alarm Description – 293

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Possible Cause 1. Belt slip

2. 2nd encoder pulse loss or no feedback
3. Gear ratio set incorrectly

Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.

12.17 AL-527 Gantry control position feedback critical deviation

All in one ID AL-527
2nd Single Axis ID

1st Single Axis ID - Alarm Gantry control position feedback critical deviation
Name

Alarm Content The position difference under gantry control exceeds the limit

Possible Cause 1. Host command polarity setting error

2. The origin setting of the gantry axis is not completed
3. The position deviation alarm threshold is too strict
4. Inertia setting error
5. One of axes is stuck mechanically

Possible Solution 1. Check the Pn-020 host command polarity of the two axes
2. Check the origin setting of the gantry axis
3. Confirm Pn-572 position deviation alarm threshold
4. Check the rotor and loader inertia or adjust the inertia
5. Check if any axis is mechanically stuck

12.18 AL-528 Gantry control has no origin point

All in one ID AL-528
2nd Single Axis ID

1st Single Axis ID - Alarm No origin point for gantry control

Name

Alarm Content No origin point for gantry control

AL-5xx Application Alarm Description – 294

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Possible Cause No origin point for gantry control

Possible Solution Set the correct origin for the incremental encoder through Pn-F46 = 1

12.19 AL-529 Excessive Position Error Overflow

All in one ID AL-529
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Excessive Position Error Overflow

Alarm Content Excessive overflow of pulse error between position command and feedback

Possible Cause 1. Torque limit reach, then position error is too large

Possible Solution 1. Check position target, and set proper position target

12.20 AL-530 Zero Speed Check Fail

All in one ID AL-530
2nd Single Axis ID

1st Single Axis ID AL-20 Alarm Name Zero Speed Check Fail

Alarm Content Zero speed check time longer than normal

Possible Cause 1. Pn-502(P6-15) Zero Velocity Window is set too small

2. External overload
3. Tuning result abnormal

Possible Solution 1. Check Pn-502(P6-15) settings. Set Pn-502(P6-15) larger.

2. Pn-306(P6-10) maximum acceleration and Pn-307(P6-11) maximum JERK time are set
too small. Check and set them larger.
3. Check auto tuning parameters. Refer to "Auto tuning" section of manual.

AL-5xx Application Alarm Description – 295

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12.21 AL-531 Drive Parameter Loaded to Defaults

All in one ID AL-531
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Drive Parameter Loaded to Defaults

Alarm Content Do load default parameter function, parameters have been loaded to default value.

Possible Cause 1. If Pn-F43 load default parameter function is modified, this warning will be shown after
the parameter is successfully loaded.

Possible Solution 1. Please reboot the drive and check if this warning is still exist.

12.22 AL-532 STO Function Execution

All in one ID AL-532
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID -- Alarm Name STO Function Execution

Alarm Content STO Function is on. Motor stops running.

Possible Cause STO_A or STO_B circuit is triggered.

Possible Solution Check up STO_A, STO_B signals are connected or triggered.

12.23 AL-542 Laser Cruise Mode Failure

All in one ID AL-542
2nd Single Axis ID

1st Single Axis ID - Alarm Name Laser Cruise Mode Failure

Alarm Content Laser Cruise Mode Failure

Possible Cause 1. 2nd encoder communication type non altimeter or LVDT

2. V/f mode or none of encoder applied do not support laser cruise mode

AL-5xx Application Alarm Description – 296

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Possible Solution 1. Check Pn-920 and set 2nd encoder as altimeter or LVDT
2. Check Pn-330 and encoder setting and correct them

12.24 AL-543 The Proximity Spindle Position DI setting error

All in one ID AL-543
2nd Single Axis ID

1st Single Axis ID - Alarm Name The Proximity Spindle Position DI setting error

Alarm Content More than one DI set as the Proximity Spindle Position function

Possible Cause 1. The Proximity Spindle Position function only can set one DI in one axis

Possible Solution 1. Check Pn-50A ~ Pn-50D，Close the redundant Proximity Spindle Position

12.25 AL-544 Linear Sensor Overflow

All in one ID AL-544
2nd Single Axis ID

1st Single Axis ID - Alarm Name Linear Sensor Overflow

Alarm Content Position feedback discontinuous due to linear sensor overflow

Possible Cause 1. Overflow appearance while linear sensor accrossing zero

Possible Solution 1. Check if the movement of linear sensor accrossing zero

2. If using linear sensor of BiSSC, EnDat, FeeDat, Mitutoyo, set Pn-214 Incremental
calculation

12.26 AL-550 Unexpected disturbance torque

All in one ID AL-550
2nd Single Axis ID

1st Single Axis ID - Alarm Name Unexpected disturbance torque

AL-5xx Application Alarm Description – 297

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Alarm Content Unexpected disturbance torque

Possible Cause 1. Unexpected disturbance torque.

2. The detection threshold parameter is set too low.

Possible Solution 1. Confirm whether there is a mechanical collision in this axis. Avoid collision on
the motion path.
2. Check whether Pn-850 or Pn-851 is set too low. Increase Pn-850 or Pn-851.

12.27 AL-551 Excessive Dynamic Following Error

All in one ID AL-551
2nd Single Axis ID

1st Single Axis ID - Alarm Name Excessive Dynamic Following Error

Alarm Content Excessive error between Simulated and Real posfbk

Possible Cause 1. Disturbance torque is too high.

2. The dynamic position err bound (Pn-574) is too low
3. Torque limit too low
4. Severe speed command change
5. Load inertia set incorrectly

Possible Solution 1. Check if load ratio is too high. Reduce motor load or avoid collision on the
motion path.
2. Check parameter Pn-574. Set proper dynamic position err bound.(Pn-574)
3. Check parameter Pn-70A. Set proper torque limit(Pn-70A)
4. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
5. The simulated position error will be incorrect due to load inertia error. Set the
correct load inertia.

12.28 AL-690 Not support winding selection function

All in one ID AL-690
2nd Single Axis ID

1st Single Axis ID - Alarm Name Not support winding selection

function

AL-5xx Application Alarm Description – 298

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Alarm Content The switch function of high and low speed coil can't be opened.

Possible Cause 1. The wrong setting of Pn-72C Motor Winding Mode

2. CNC version not support winding selection function
3. Only induction spindle support winding selection function

Possible Solution 1. Set Pn-72C Motor Winding Mode correctly

2. Update CNC version correctly
3. Set Pn-700 Motor Type and Pn-803 Motor Application correctly, or disable
Pn-01E winding selection function

AL-5xx Application Alarm Description – 299

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13 Particular Alarm Description

All in one ID AL-810
2nd Single Axis ID

1st Single Axis ID AL-810 Alarm Name Encoder Battery Low Voltage Position
Loss

Alarm Content Encoder battery low, position data is lost.

Possible Cause 1. Battery voltage too low or no battery.

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 2.9V.
e. YuHeng: battery voltage is less than 2.75 V.
f. HCFA 23 bits optical encoder: battery voltage is less than 2.9 V.
2. Parameter setting error.

Possible Solution 1. Change battery

a. With controller: Keep driver power on, change the battery and restart
system.
b. Without controller: Keep driver power on, change the battery, set
parameter Pn-F44(Fn-34) to 1 and restart drive.
2. If not absolute encoder, set parameter Pn-904(P3-23) to 0 and restart drive.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-812

2nd Single Axis ID

1st Single Axis ID AL-56 Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 2.9V.
e. YuHeng: battery voltage is less than 2.75 V.
f. HCFA 23 bits optical encoder: battery voltage is less than 2.9 V.
2. Parameter set incorrectly

Particular Alarm Description – 300

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Possible Solution 1. Change battery

a. With controller: Keep driver power on, change the battery and
reboot system.
b. No controller: Keep driver power on, change the battery, set parameter Pn-
F44(Fn-34) to 1 and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-830

2nd Single Axis ID

1st Single Axis ID AL-830 Alarm Name ABS Type Encoder Battery Low Voltage Alarm

Alarm Content ABS type encoder battery voltage lower than 3V.

Possible Cause 1. Battery voltage too low or no battery.

2. Parameter setting error.

Possible Solution 1. Change battery and restart drive (No need to restart if equipped with Nikon encoder).
2. If not ABS type encoder, set parameter Pn-904(P3-23) to 0 and restart drive.

All in one ID AL-B6B

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Mechatrolink ASIC Malfunction

Alarm Content Mechatrolink ASIC Malfunction

Possible Cause 1. Mechatrolink ASIC Malfunction

Possible Solution 1. Please contact distributor or Syntec representative.

All in one ID AL-E02

2nd Single Axis ID

1st Single Axis ID - Alarm Name Host Communication Synchronization Error

Alarm Content Host Communication packet abnormal.

Particular Alarm Description – 301

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Possible Cause 1. Host Data exchange time out.

Possible Solution 1. Check the setting of the Mechatrolink transmission cycle Pr3203.

All in one ID AL-E30

2nd Single Axis ID

1st Single Axis ID - Alarm Name Mechatrolink position command error

Alarm Content Mechatrolink position command error, received position command too large.

Possible Cause 1. Position command is too large, probably abnormal increment compared with the last
command

Possible Solution 1. Position command varies abnormally or unexpectedly

2. Check up software version of the controller. Please inform the manufacturer.

All in one ID AL-E40

2nd Single Axis ID

1st Single Axis ID - Alarm Name Driver Command Calculation Timeout

Alarm Content Driver insufficient performance, can't execute controller command.

Possible Cause 1. Insufficient calculation time.

2. Mechatrolink interpolation time interval setting is outside specified range.

Possible Solution 1. Disable unnecessary functions.

2. Decrease Pn-643 High Cycle Calculation Level.
3. Raise controller parameter Pr3203 interpolation time interval setting to appropriate
value.

All in one ID AL-E50

2nd Single Axis
ID

1st Single Axis AL-E50 Alarm Name Host command not updated
ID

Alarm Content Host communication WDT check error.

Particular Alarm Description – 302

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Possible Cause 1. The controller did not update the packet correctly or the host communication chip is
abnormal.

Possible 1. Check if the host command sends unexpected performance.

Solution 2. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E60

2nd Single Axis ID

1st Single Axis ID -- Alarm Host communication disturbed by noise(Checked by hardware)

Name

Alarm Content Host communication CRC check error(Checked by hardware).

Possible Cause 1. Host communication is disturbed by noise, which makes the packet unusable.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E61

2nd Single Axis ID

1st Single Axis ID - Alarm Name Host Transmission Cycle Error

Alarm Content The transmission cycle interval varied in tolerance which is out of range.

Possible Cause 1. Host communication varied in tolerance which is out of 10% of period.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E62

2nd Single Axis ID

1st Single Axis ID -- Alarm Host communication disturbed by noise(Checked by software)

Name

Alarm Content Host communication CRC check error(Checked by software).

Possible Cause 1. Host communication is disturbed by noise, which makes the packet unusable.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

Particular Alarm Description – 303

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All in one ID AL-E63

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication sequence error

Alarm Content Host communication SYNC flag check error.

Possible Cause 1. Host communication is disturbed by noise, resulting in abnormal synchronization

signal.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

All in one ID AL-E65

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication disconnect

Alarm Content Host communication disconnect.

Possible Cause 1. Wire falling off or loose.

Possible Solution 1. Check serial wiring, whether connections are firm.

All in one ID AL-E68

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication continuous error

Alarm Content Host communication continuous error.

Possible Cause 1. Host communication is disturbed by noise.

2. The controller did not update the packet correctly.
3. The host communication chip is abnormal.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.
2. Check if the host command sends unexpected performance.

All in one ID AL-E69

2nd Single Axis ID

Particular Alarm Description – 304

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1st Single Axis ID -- Alarm Name Host communication incorrect connect port

Alarm Content Host communication incorrect connect port.

Possible Cause 1. Serial wiring are opposing connect port In and port Out.

Possible Solution 1. Check serial wiring, whether correct connect port In and port Out.

All in one ID AL-F10

2nd Single Axis
ID

1st Single Axis - Alarm Name Power supply line open phase
ID

Alarm Content One phase of the power supply has low voltage.

Possible Cause 1. Voltage low for more than 1 second for R, S or T phase with main power on.
2. Parameter setting error.

Possible 1. Tighten power supply wires.

Solution 2. If using single-phase power supply, set parameter Pn-036 to 1 and restart drive.

13.1 AL-810 Encoder Battery Low Voltage Position Loss

All in one ID AL-810
2nd Single Axis ID

1st Single Axis ID AL-810 Alarm Name Encoder Battery Low Voltage Position
Loss

Alarm Content Encoder battery low, position data is lost.

Possible Cause 1. Battery voltage too low or no battery.

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 2.9V.
e. YuHeng: battery voltage is less than 2.75 V.
f. HCFA 23 bits optical encoder: battery voltage is less than 2.9 V.
2. Parameter setting error.

Particular Alarm Description – 305

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Possible Solution 1. Change battery

a. With controller: Keep driver power on, change the battery and restart
system.
b. Without controller: Keep driver power on, change the battery, set
parameter Pn-F44(Fn-34) to 1 and restart drive.
2. If not absolute encoder, set parameter Pn-904(P3-23) to 0 and restart drive.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

13.2 AL-812 2nd Encoder Battery Low Voltage Position Loss

All in one ID AL-812
2nd Single Axis ID

1st Single Axis ID AL-56 Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 2.9V.
e. YuHeng: battery voltage is less than 2.75 V.
f. HCFA 23 bits optical encoder: battery voltage is less than 2.9 V.
2. Parameter set incorrectly

Possible Solution 1. Change battery

a. With controller: Keep driver power on, change the battery and
reboot system.
b. No controller: Keep driver power on, change the battery, set parameter Pn-
F44(Fn-34) to 1 and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

13.3 AL-830 ABS Type Encoder Battery Low Voltage Alarm

All in one ID AL-830
2nd Single Axis ID

Particular Alarm Description – 306

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1st Single Axis ID AL-830 Alarm Name ABS Type Encoder Battery Low Voltage Alarm

Alarm Content ABS type encoder battery voltage lower than 3V.

Possible Cause 1. Battery voltage too low or no battery.

2. Parameter setting error.

Possible Solution 1. Change battery and restart drive (No need to restart if equipped with Nikon encoder).
2. If not ABS type encoder, set parameter Pn-904(P3-23) to 0 and restart drive.

13.4 AL-B6B Mechatrolink ASIC Malfunction

All in one ID AL-B6B
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Mechatrolink ASIC Malfunction

Alarm Content Mechatrolink ASIC Malfunction

Possible Cause 1. Mechatrolink ASIC Malfunction

Possible Solution 1. Please contact distributor or Syntec representative.

13.5 AL-E02 Host Communication Synchronization Error

All in one ID AL-E02
2nd Single Axis ID

1st Single Axis ID - Alarm Name Host Communication Synchronization Error

Alarm Content Host Communication packet abnormal.

Possible Cause 1. Host Data exchange time out.

Possible Solution 1. Check the setting of the Mechatrolink transmission cycle Pr3203.

Particular Alarm Description – 307

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13.6 AL-E30 Mechatrolink position command error

All in one ID AL-E30
2nd Single Axis ID

1st Single Axis ID - Alarm Name Mechatrolink position command error

Alarm Content Mechatrolink position command error, received position command too large.

Possible Cause 1. Position command is too large, probably abnormal increment compared with the last
command

Possible Solution 1. Position command varies abnormally or unexpectedly

2. Check up software version of the controller. Please inform the manufacturer.

13.7 AL-E40 Driver Command Calculation Timeout

All in one ID AL-E40
2nd Single Axis ID

1st Single Axis ID - Alarm Name Driver Command Calculation Timeout

Alarm Content Driver insufficient performance, can't execute controller command.

Possible Cause 1. Insufficient calculation time.

2. Mechatrolink interpolation time interval setting is outside specified range.

Possible Solution 1. Disable unnecessary functions.

2. Decrease Pn-643 High Cycle Calculation Level.
3. Raise controller parameter Pr3203 interpolation time interval setting to appropriate
value.

13.8 AL-E50 Host command not updated

All in one ID AL-E50
2nd Single Axis
ID

1st Single Axis AL-E50 Alarm Name Host command not updated
ID

Particular Alarm Description – 308

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Alarm Content Host communication WDT check error.

Possible Cause 1. The controller did not update the packet correctly or the host communication chip is
abnormal.

Possible 1. Check if the host command sends unexpected performance.

Solution 2. Check serial wiring, whether shielding is correct and if connections are firm.

13.9 AL-E60 Host communication disturbed by noise(Checked by

hardware)
All in one ID AL-E60
2nd Single Axis ID

1st Single Axis ID -- Alarm Host communication disturbed by noise(Checked by hardware)

Name

Alarm Content Host communication CRC check error(Checked by hardware).

Possible Cause 1. Host communication is disturbed by noise, which makes the packet unusable.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

13.10 AL-E61 Host Transmission Cycle Error

All in one ID AL-E61
2nd Single Axis ID

1st Single Axis ID - Alarm Name Host Transmission Cycle Error

Alarm Content The transmission cycle interval varied in tolerance which is out of range.

Possible Cause 1. Host communication varied in tolerance which is out of 10% of period.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

Particular Alarm Description – 309

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13.11 AL-E62 Host communication disturbed by noise(Checked by

software)
All in one ID AL-E62
2nd Single Axis ID

1st Single Axis ID -- Alarm Host communication disturbed by noise(Checked by software)

Name

Alarm Content Host communication CRC check error(Checked by software).

Possible Cause 1. Host communication is disturbed by noise, which makes the packet unusable.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

13.12 AL-E63 Host communication sequence error

All in one ID AL-E63
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication sequence error

Alarm Content Host communication SYNC flag check error.

Possible Cause 1. Host communication is disturbed by noise, resulting in abnormal synchronization

signal.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.

13.13 AL-E65 Host communication disconnect

All in one ID AL-E65
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication disconnect

Alarm Content Host communication disconnect.

Possible Cause 1. Wire falling off or loose.

Particular Alarm Description – 310

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Possible Solution 1. Check serial wiring, whether connections are firm.

13.14 AL-E68 Host communication continuous error

All in one ID AL-E68
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication continuous error

Alarm Content Host communication continuous error.

Possible Cause 1. Host communication is disturbed by noise.

2. The controller did not update the packet correctly.
3. The host communication chip is abnormal.

Possible Solution 1. Check serial wiring, whether shielding is correct and if connections are firm.
2. Check if the host command sends unexpected performance.

13.15 AL-E69 Host communication incorrect connect port

All in one ID AL-E69
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Host communication incorrect connect port

Alarm Content Host communication incorrect connect port.

Possible Cause 1. Serial wiring are opposing connect port In and port Out.

Possible Solution 1. Check serial wiring, whether correct connect port In and port Out.

13.16 AL-F10 Power supply line open phase

All in one ID AL-F10
2nd Single Axis
ID

Particular Alarm Description – 311

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1st Single Axis - Alarm Name Power supply line open phase
ID

Alarm Content One phase of the power supply has low voltage.

Possible Cause 1. Voltage low for more than 1 second for R, S or T phase with main power on.
2. Parameter setting error.

Possible 1. Tighten power supply wires.

Solution 2. If using single-phase power supply, set parameter Pn-036 to 1 and restart drive.

Particular Alarm Description – 312

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Driver Alarm Manual.

14 AL-9xx Driver Warning Description

All in one ID AL-910
2nd Single Axis ID

1st Single Axis ID - Alarm Name IGBT High Temperature

Alarm Content The temperature of IGBT is over 90℃ for 10 sec continuously

Possible Cause 1. Severe acceleration change

2. Cooling system failure
3. Drive output short-circuit
4. Ambient temperature overheat
5. Heat source nearby
6. Continuous use while exceeding drive’s rated load

Possible Solution 1. Increase Pn-307

2. Check if fan is functioning normally.
3. Check drive’s output wiring, refer to “Wiring and Signal” section of manual.
4. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
5. Check environment, remove external heat source or enhance cooling
capacity.
6. Check for motor overload or over current.

All in one ID AL-911

2nd Single Axis ID

1st Single Axis ID - Alarm Name Power Stage Regenerative Resistor

High Temperature

Alarm Content The temperature of regenerative resistor is over 105℃

Possible Cause 1. The acceleration is too severe.

2. Motor or driver model selection is mismatch.

Possible Solution 1. Check if the acceleration time setting is too short. Increase Pn-307.
2. Check if the used motor and its load match the driver's built-in regenerative
resistor.
a. Reduce the load on the motor or spindle.
b. Use external regenerative resistor instead.
c. Contact Syntec to assist in replacing the built-in regenerative resistor
or driver model with larger resistor.

AL-9xx Driver Warning Description – 313

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Driver Alarm Manual.

All in one ID AL-912

2nd Single Axis
ID

1st Single Axis - Alarm Name Power supply line open phase
ID

Alarm Content One phase of the power supply has low voltage.

Possible Cause 1. Voltage low for more than 1 second for R, S or T phase with main power on.
2. Parameter setting error.

Possible 1. Tighten power supply wires.

Solution 2. If using single-phase power supply, set parameter Pn-036 to 1 and restart drive.

All in one ID AL-913

2nd Single A
xis ID

1st - Alarm Name Driver External Motor Thermal Sensor is Unplugged

Single Axis
ID

Alarm Driver External Motor Thermal Sensor is Unplugged

Content

Possible 1. Thermal sensor is not plugged correctly.

Cause 2. Thermal sensor is broken.

Possible 1. (a) Make sure thermal sensor is wired properly.

Solution (b) If thermal sensor is not needed, set parameter Pn-740 to 1.
2. Measure the resistance of thermal sensor at ambient temperature, and check if the
measured value of resistance is in the operating range from 500 Ω to 1500 Ω. If the
measured value of resistance appears to be wrong, then please replace thermal sensor with
a new one.

All in one ID AL-920

2nd Single Axis ID

1st Single Axis ID AL-920 Alarm Name Servo On Command Conflict

AL-9xx Driver Warning Description – 314

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Driver Alarm Manual.

Alarm Content Servo On command conflict

Possible Cause 1. Drive receives Servo ON and auxiliary function command at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions.

2. Avoid giving Servo ON and auxiliary function command at the same time.

All in one ID AL-921

2nd Single Axis ID

1st Single Axis ID - Alarm Name Power off pull-up function is not supported

Alarm Content Power off tool retraction function is not supported

Possible Cause 1. Controller version doesn't support power off pull-up function
2. The setting of weight direction is wrong.
3. Power off detection module damaged
4. V/f mode or none of encoder applied do not support pull-up function
5. Gantry control does not support pull-up function

Possible Solution 1. If needed, upgrade controller version

2. Please set Pn-805 to 1 or -1
3. Set Pn-804 = 0 to disable power off pull-up function, or send back to Syntec
4. Check Pn-330 and encoder setting and correct them
5. If you do not need to enable gantry control, please disable Pn-830 and Pn-840

All in one ID AL-922

2nd Single Axis ID

1st Single Axis ID - Alarm Name Proximity Position is not

supported

Alarm Content Proximity Position is not supported

Possible Cause 1. Controller version doesn't support Proximity Position function

2. Not support Proximity Position function with Dual Feedback Control

Possible Solution 1. Set Pn-243 = 0 to disable Posing by proximity switch function or upgrade CNC
version if needed
2. Set Pn-243 = 0 to disable Posing by proximity switch function or check
whether disable dual feedback control(Pn-22A)

AL-9xx Driver Warning Description – 315

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All in one ID --
2nd Single Axis ID

1st Single Axis ID AL-923 Alarm Name Cooling Fan Error

Alarm Content Triggered when power stage reports abnormality

Possible Cause 1. Cooling fan failure

Possible Solution 1. Send back to Syntec or authorized dealer for repairs

All in one ID AL-925

2nd Single Axis ID

1st Single Axis ID - Alarm Name Control mode not applicable with tuning
function

Alarm Content Corresponding tuning function is not applicable to the control mode or other settings

Possible Cause 1. Speed control mode setting is not applicable to tuning function
2. Encoder interface, motor type or parameter setting is not applicable to tuning
function

Possible Solution 1. Check Pn-330 if the tuning function is supported with it and correct it
2. Check using conditions of tuning function and modify setting depending of those
conditions. Otherwise, don't use this function with the current apparatus or
configuration.

Note Please refer to 【Pn-330】 Speed Control Mode or AL-925 警报排查

All in one ID AL-926

2nd Single Axis ID

1st Single Axis ID - Alarm Name EEPROM Cannot execute the Function of Write
Data

Alarm Content EEPROM-Write Protect Pin Cannot Pull-Low

Possible Cause 1. EERPOM's write-protect function cannot be canceled by the software

2. The EEPROM's data of frontstage is incorrect

AL-9xx Driver Warning Description – 316

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Driver Alarm Manual.

Possible Solution Please contact distributor or Syntec representative.

All in one ID AL-928

2nd Single Axis ID

1st Single Axis ID -- Alarm Name Insufficient permissions

Alarm Content Permissions check error

Possible Cause 1. User doesn't have permission to use this feature

Possible Solution 1. Check if permission parameter Pn-F00 is set correctly

All in one ID AL-930

2nd Single Axis ID

1st Single Axis ID AL-930 Alarm Name Abs Type Encoder Battery Low
Voltage

Alarm Content ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Keep driver power on, change the battery. If using Panasonic encoder or old
version HCFA(Pn-900 or Pn-DD4 equals 22), then restart driver. If using Nikon,
Mitsubish, Delta, Tamagawa, YuHeng, HCFA 23 bits optical encoder or new
version HCFA encoder(Pn-900 or Pn-DD4 equals 23), then don't need to
restart.
2. If not ABS encoder, set drive parameter Pn-904(P3-23) to 0, save and restart.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-931

2nd Single Axis ID

1st Single Axis ID AL-931 Alarm Name Encoder Low Voltage

Alarm Content Encoder power source voltage abnormal

AL-9xx Driver Warning Description – 317

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Possible Cause 1. FeeDat encoder power source voltage too great or insufficient
2. EnDat encoder power source voltage insufficient

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-932

2nd Single Axis ID

1st Single Axis ID AL-932 Alarm Name Encoder Signal Abnormal

Alarm Content Encoder signal amplitude is too low.

Possible Cause 1. FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed.

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

All in one ID AL-933

2nd Single Axis ID

Single Axis ID AL-933 Alarm Name Encoder Z Index Abnormal

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

AL-9xx Driver Warning Description – 318

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Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Explanations and AL-54 Issue Problem Shooting

SOP

All in one ID AL-935

2nd Single Axis ID

1st Single Axis ID AL-935 Alarm Name ABS Type 2nd Encoder Battery
Low Voltage

Alarm Content 2nd ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Keep driver power on, change the battery. If using Panasonic encoder or old
version HCFA(Pn-920 or Pn-DD5 equals 22), then restart driver. If using Nikon,
Mitsubish, Delta, Tamagawa, YuHeng, HCFA 23 bits optical encoder or new
version HCFA encoder(Pn-920 or Pn-DD5 equals 23), then don't need to
restart.
2. If not ABS encoder, set drive parameter Pn-924(P6-83) to 0, save and restart.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

AL-9xx Driver Warning Description – 319

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Driver Alarm Manual.

All in one ID AL-936

2nd Single Axis ID

1st Single Axis ID AL-936 Alarm Name 2nd Encoder Low Voltage

Alarm Content 2nd encoder power source voltage too low

Possible Cause 1. FeeDat encoder power source voltage too great or insufficient
2. EnDat encoder power source voltage insufficient

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-937

2nd Single Axis ID

1st Single Axis ID AL-937 Alarm Name 2nd Encoder Signal Abnormal

Alarm Content 2nd Encoder signal amplitude is too low.

Possible Cause 1. FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed.

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

All in one ID AL-938

2nd Single Axis ID

Single Axis ID AL-938 Alarm Name 2nd Encoder Z Index Abnormal

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

AL-9xx Driver Warning Description – 320

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Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written
parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is
updated to V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end
grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Explanations and Refer to AL-54 Issue Problem Shooting

SOP

4 in 1 ID AL-93A

1st Single Axis - Alarm Name Encoder Setting Wrong

ID

Alarm Content Encoder parameters are illegal

AL-9xx Driver Warning Description – 321

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Possible Cause 1. Pn-904 is not relative to Pn-900, Pn-700

2. With SYNTEC encoder, Pn-911 is not illegal according to Pn-700
3. With SYNTEC encoder, encoder ver. is not compatible with thermal resistance
4. With SYNTEC encoder, 2nd encoder ver. is not compatible with thermal resistance
5. With HEIDENHAIN encoder, current encoder sensing type is not supported
6. Encoder support type(linear/rotary) is not compatible with Pn-700 setting

Possible 1. Check Pn-904, Pn-900, Pn-700 settings. If using linear encoder, please set Pn-904 into 2
Solution or 0, dependent to Pn-900. If using non-incremental encoder, please set Pn-904 into 2 or
1 instead of 0.
2. Check Pn-911, Pn-700 settings. If Pn-911 is set to 1, Pn-700 must be 0 or 2; if Pn-911 is set
to 2, Pn-700 must be 1 and check Pn-282 if legal
3. Check if the type of resistance used for thermal sensing is PT1000 and encoder ver. is
V2.1.0 or lower.
a. If using PT1000:Update Encoder firmware to V2.1.1 or higher. And set Pn-75A into
1.
b. If using KTY84:Please set Pn-75A into 0.
4. Check if the type of resistance used for thermal sensing is PT1000 and 2nd encoder ver.
is V2.1.0 or lower.
a. If using PT1000:Update 2nd Encoder firmware to V2.1.1 or higher. And set
corresponding thermal type parameters into 1.
b. If using KTY84:Please set corresponding thermal type parameters into 0.
5. Check Pn-900 and Pn-920 parameter manual to check whether the encoder sensing
type is supported by the driver version
a. Update to a compatible driver version for the encoder
b. Substitute with a compatible type of encoder
6. Check Pn-900 parameter manual to check encoder support type(linear/rotary) is
compatible with Pn-700 setting. If linear encoder, Pn-700 must be 1; if rotary encoder,
Pn-700 must be 0 or 2.

All in one ID AL-93B

2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Motor Rear Cover

High Temperature

AL-9xx Driver Warning Description – 322

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Alarm Content 1. Syntec encoder: Motor Rear Cover Temperature is higher than protection
level Pn-742 - 20 degree
2. Nikon encoder: Motor Rear Cover Temperature is higher than 75 degree
3. Tamagawa 23 bit encoder: Motor Rear Cover Temperature is higher than 65
Celsius degree
4. Tamagawa 25 bit encoder: Motor Rear Cover Temperature is higher than 85
Celsius degree
5. Hcfa(12k) encoder: Motor Rear Cover Temperature is higher than 70 Celsius
degree
6. Hcfa(16k) encoder: Motor Rear Cover Temperature is higher than 75 Celsius
degree
7. Hcfa 23 bit optical encoder: Motor Rear Cover Temperature is higher than 70
Celsius degree
8. YuHeng encoder: Motor Rear Cover Temperature is higher than 70 Celsius
degree

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, motor rear cover thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Hcfa(12k/16k), Hcfa 23 bit, YuHeng encoders, please
check up Pn-D61.
3. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
4. Make sure parameter Pn-742 "Encoder internal(1) KTY84 overheat threshold"
is set correctly.
5. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
6. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions

All in one ID AL-93C

2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor Coil Thermal Sensor High
Temperature

Alarm Content The temperature that Motor Coil's Thermal Sensor detect is over drive's
protective limit( Pn-743 ) - 20 degree.

AL-9xx Driver Warning Description – 323

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Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, motor coil thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for motor coil thermal sensing. If using
PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions

All in one ID AL-93D

2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder External(2) Thermal Sensor

High Temperature

Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit( Pn-744 ) - 20 degree.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(2) thermal sensor type setting error
6. Encoder hardware malfunction

AL-9xx Driver Warning Description – 324

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

All in one ID AL-941

2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor stop method

unsupported

Alarm Content The setting of MOT_TYPE 、motor stop method and motor application does not
support the selected motor brake method

Possible Cause 1. Permanant magnet motor applied to spindle cannot support dynamic
braking
2. Using Induction motor or power stage not support
3. Motor Stop Method is ShortBrake when Critical Alarm Stop Method is Free
Run

Possible Solution 1. When Pn-700 = 0 and Pn-803 = 1, Pn-001 cannot be 0

2. When Pn-700 = 2, Pn-004 cannot be 1
3. When Pn-001 = 2, Pn-004 cannot be 1

All in one ID AL-942

2nd Single Axis ID

1st Single Axis ID - Alarm Name Abnormal Motor Parameter

Estimation - Too Large Test Current

Alarm Content During motor parameter estimation, the searched current command is greater or
equal to 0.707 times rated current.

AL-9xx Driver Warning Description – 325

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Possible Cause 1. Mechanical abnormality or excessive motor load inhibits motor rotation.
2. Wrong motor nameplate parameters lead to unexpected voltage command,
rotational speed, or current command.

Possible Solution 1. Ensure that the motor parameters are estimated when the motor is no-load. If
the load cannot be removed, it is recommended to use "static induction motor
tuning".
2. Check the motor nameplate parameters ( rated voltage, rated current, rated
speed, and so on ) are correct.

All in one ID AL-947

2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameter Setting Error

Alarm Content Parameter setting is not correct with specification

Possible Cause 1. When using driver torque control mode, VLIM option listens to M3 packet
2. When STO function is active, part of IO functions are still set
3. Speed control mode wrong set
4. When regenerator protection is turned-on, driver detects the parameter of
regenerative resistor is not complete.
5. Pn-10A Feedforward time constant is too small. Filter bandwidth exceeds
internal limit.
6. RTD protection parameters wrong set.
7. Gantry control setting error.
a. Check Pn-830.
b. Check the encoder resolution of gantry control axes.
c. If Pn-700 ≠ 1, check that Pn-904 = 1 is a multi-turn absolute
encoder.
d. If Pn-700 = 1, check that Pn-904 = 2 is a single-turn absolute
encoder.
e. Check Pn-845.
f. Check Pn-846 and Pn-848.
8. Unexpected disturbance torque protect is incorrectly enabled.
9. Friction compensation setting error.
10. When voltage compensation is turned-on, driver detects the parameter of
DTC current commands are not complete.
11. 1st encoder is not set when extended monitor with semi-closed loop
function is enabled.
12. Enable SVON Gravity Compensation function in spindle application.

AL-9xx Driver Warning Description – 326

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Possible Solution 1. When using driver torque mode, set Pn-003 to zero and set Pn-407 or
0n-480 according to motor type
2. Check up the corresponding IO function used by STO function are set to
1000(default). Recover those IO function settings to default value
3. Field Orientation Control is not allowed with none of encoder applied.
Please correct Pn-330
4. When regenerator protection is turned-on and driver don't have an
internal resistor, please attach an external resistor and set Pn-647、
Pn-648 properly.
5. Set Pn-10A = 0 as default, or increase Pn-10A
6. Using RTD protection, please check Pn-548~Pn-54A and Pn-752 setting are
correct or not.
7. Check Gantry control setting
a. Set the correct Pn-830.
b. The encoder resolution of the gantry control axies should be the
same.
c. Pn-904 must be set to 1 while using rotary motor with multi-turn
absolute encoder.
d. Pn-904 must be set to 2 while using linear motor with linear
absolute encoder.
e. Pn-845 link axis select cannot conflict to Pn-830.
f. If Pn-845 is not zero, the difference between Pn-846 and Pn-848
cannot be zero.
8. The Unexpected disturbance torque (Pn-852) function can't enable with
spindle axis or induction motor. Set Pn-852 = 0 to disable the unexpected
disturbance torque function.
9. Set the correct friction compensation parameter
a. Check Pn-292 >= Pn-28A >= Pn-29D >= Pn-29A.
b. Check Pn-28B >= Pn-29E >= Pn-29B.
c. Check Pn-28C >= Pn-29F >= Pn-29C.
10. When voltage compensation is turned-on, please confirm the voltage
compensation has been adjusted.
11. 【Pn-900】Encoder Communication Type must be set when 【Pn-810】
Switch of Extended Monitor With Semi-closed loop is enabled.
12. SVON Gravity Compensation function can not be used in spindle
application. Set Pn-470 to 0. ( When Pn-803=1, Pn-470 can not be set to 1 )

All in one ID AL-948

2nd Single Axis ID

1st Single Axis ID - Alarm Name STO Function Not Support

Alarm Content Driver does not support STO function

Possible Cause 1. Driver does not support STO function

Possible Solution 1. Please check up driver model in STO user manual

2. Please turn off Pn-037 STO Activation

AL-9xx Driver Warning Description – 327

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All in one ID AL-949

2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Function Not Support

Alarm Content Addon card does not support RTD function

Possible Cause 1. Addon card does not support RTD function.

2. Support RTD port numbers of addon card not match parameter setting.

Possible Solution 1. Please check addon card spec.

2. Make sure the addon card can support RTD function. If the addon card
cannot support RTD function, turn off Pn-548~Pn-54A and set Pn-752 to 0.
3. Make sure the addon card can support the setting of port number. Depends
on supported port numbers, setting Pn-548~Pn-54A and Pn-752 correctly.

All in one ID AL-94B

2nd Single Axis ID

1st Single Axis ID - Alarm Name Mechatrolink position command error

Alarm Content Mechatrolink position command error, received position command too large.

Possible Cause 1. Position command is too large, probably abnormal increment compared with the
last command

Possible Solution 1. Position command varies abnormally or unexpectedly

2. Check up software version of the controller. Please inform the manufacturer.

All in one ID AL-950

2nd Single Axis ID

1st Single Axis ID - Alarm Name Regenerative Overload

Alarm Content The accumulated heat energy of internal or external regenerative resistor is
higher than heat dissipation threshold. Regenerative resistor may not be
damaged immediately.

AL-9xx Driver Warning Description – 328

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Possible Cause 1. When using external resistor, Pn-647、Pn-648 is not set properly.
2. The selection or cooling condition of external regenerative resistor needs
to be rechecked.
3. When using internal resistor, Pn-647、Pn-648 is not set to 0.
4. When using internal resistor, the frequency of motor acceleration/
deceleration is too high or too intense.

Possible Solution 1. When using external resistor, please check if Pn-647、Pn-648 is set
correctly.
2. When using external resistor and parameters are set correctly, please
recheck the selection or cooling condition of resistor.
3. When using internal resistor, please check if Pn-647 and Pn-648 are set to 0.
4. When using internal resistor and parameters are set correctly, please
decrease the frequency of motor acceleration/deceleration or increase the
value of Pn-306、Pn-307. If the alarm is raised consistently, please consider
using an external resistor.
5. If external / internal regenerative resistor protection is not required, please
set Pn-649 / Pn-64B to 0.

All in one ID AL-95F

2nd Single Axis ID

1st Single Axis ID - Alarm Name Driver Receive Illegal Command

Alarm Content Driver receive illegal Host Command.

Possible Cause 1. Mechatrolink communication error. The received Main Command or Sub
Command is not recognized.
2. EtherCAT communication error. The received control command is not
supported in posing mode.

Possible Solution 1. Check serial port wiring and shielding

All in one ID AL-961

2nd Single Axis ID

1st Single Axis ID - Alarm Name I2C Communication Timeout

Alarm Content I2C communication timeout between front stage and power stage.

Possible Cause 1. Data reading from micro-controller on power stage failed constantly.
a. SYNTEC power stage MCU: failure occurs for at least 60 sec.
b. M6S power stage MCU: failure occurs for at least 10 sec.

AL-9xx Driver Warning Description – 329

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Driver Alarm Manual.

Possible Solution 1. Check earthing of driver.

2. Send back to Syntec Corp.
3. If this alarm shows up while saving dead time compensation table or
current calibration table, try saving again to reset alarm.

All in one ID AL-970

2nd Single Axis ID

1st Single Axis ID - Alarm Name Over Voltage

Alarm Content DC BUS voltage is above drive's warning level 102.5%

Possible Cause 1. When motor slows, brake resistance cannot deplete regenerated energy
2. AC power source input voltage too high
3. Encoder hardware malfunction

Possible Solution 1. Check regenerative resistor's specifics, refer to "wiring and signal" section
of manual.
2. Check if AC power source matches drive specifics.
3. Ruling out the above solutions, hardware may be damaged. Send back to
Syntec or authorized dealer for repairs.

All in one ID AL-97A

2nd Single Axis
ID

1st Single Axis - Alarm Name Host Command Inexecutable

ID

Alarm Content A command is illegal in the current communication phase

Possible Cause 1. A command that cannot be executed in the current phase was sent by controller

Possible 1. Check software version of host controller.

Solution 2. Please contact Syntec corp. or retailer

All in one ID AL-97B

2nd Single Axis ID

1st Single Axis ID - Alarm Name Command or clamp setting

beyond limit

AL-9xx Driver Warning Description – 330

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Driver Alarm Manual.

Alarm Content Torque command, Speed command or VLIM beyond maximum value.

Possible Cause 1. When driver is in torque control mode, torque command is larger than motor
maximum torque.
2. When driver is in torque control mode , VLIM is larger than motor maximum
speed ( 【Pn-DDC】Maximum motor speed ).
3. When driver is in laser cruise mode, VLIM is larger than motor maximum
speed( 【Pn-DDC】Maximum motor speed ).
4. When driver is in position or speed control mode, speed command is larger
than motor maximum speed ( 【Pn-DDC】Maximum motor speed ).
5. When driver is in posing mode, TSPD is larger than motor maximum speed(
【Pn-DDC】Maximum motor speed ).

Possible Solution 1. When driver in torque control mode, let the value of torque command
smaller than maximum torque of motor.
2. When driver is in torque control mode, and if Pn-003 = 1, modify the VLIM
from controller.
If Pn-003 = 0, then make sure Pn-407 or Pn-480 is smaller than Pn-40E,
according to Pn-700.
3. When driver is in laser cruise mode, make sure Pn-407 or Pn-480 is smaller
than Pn-40E, according to Pn-700.
You can also set Pn-809 = 0 to turn off velocity limit.
4. When driver is in position or speed control mode, make sure the speed
command is smaller than ( 【Pn-DDC】Maximum motor speed ).

All in one ID AL-980

2nd Single Axis ID

1st Single Axis ID AL-980 Alarm Name Speed estimator error

Alarm Content Speed error is greater than 5% of the speed command in steady state

Possible Cause 1. Motor parameter error resulting in speed estimation error

Possible Solution 1. Check motor specifics plate for parameters and redo motor tuning

All in one ID AL-981

2nd Single Axis ID

1st Single Axis ID AL-981 Alarm Name Belt slip

Alarm Content Speed error between external encoder and estimator is too great

AL-9xx Driver Warning Description – 331

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Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio correctly

All in one ID AL-982

2nd Single Axis ID

1st Single Axis ID AL-982 Alarm Name Gantry control position feedback
deviation is too large

Alarm Content Under gantry control, the position deviation of the two axes exceeds the warning
check value

Possible Cause 1. Host command polarity setting error

2. The origin setting of the gantry axis is not completed
3. The position deviation warning threshold is too strict
4. Inertia setting error
5. One of axes is stuck mechanically

Possible Solution 1. Check the Pn-020 host command polarity of the two axes
2. Reset the encoder origin of the gantry axis or set Pn-F44 = 1
3. Confirm the position deviation threshold Pn-570 and Pn-572
4. Set the correct rotor and loader inertia, or adjust the inertia
5. Check if any axis is mechanically stuck

All in one ID AL-983

2nd Single Axis ID

1st Single Axis ID AL-983 Alarm Name Gear ratio incorrect

Alarm Content The error of estimated gear ratio and setup gear ratio is too big.

Possible Cause 1. Gear ratio setup error.

Possible Solution 1. Check gear ratio parameter Pn-20A, Pn-20C and Pn-D5C Gear Ratio Error.
2. Set gear ratio correctly.

All in one ID AL-984

2nd Single Axis ID

AL-9xx Driver Warning Description – 332

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Driver Alarm Manual.

1st Single Axis ID AL-984 Alarm Name Rotor Position Deviation

Alarm Content Electrical angle offset error exceeds 45 degree

Possible Cause 1. Do closed-loop control without encoder-rotor offset tuning.

Possible Solution 1. Do encoder-rotor offset tuning.

All in one ID AL-990

2nd Single Axis ID

1st Single Axis ID - Alarm Name Initialization fail when tuning

Alarm Content Initialization fail when tuning

Possible Cause 1. Parameter settings error

2. Wrong setting of Gear Ratio Estimation
3. The settings of Moving Direction Limit and Motion Limit are conflict
4. Wrong setting of Cogging Torque Compensation Tuning
5. Tuning not support without encoder
6. Wrong Encoder-Rotor Offset Detection setting

Possible Solution 1. Set parameters correctly, set drive parameter Pn-F10 to 0 and redo tuning.
2. Gear Ratio Estimation only supports induction motor. Please check Pn-700=2.
Gear Ratio Estimation doesn't support the setting without 2nd encoder feedback,
Please check.
3. The settings of Moving Direction Limit and Motion Limit are conflict. Please check the
setting of Pn-504, Pn-F14 and Pn-F16.
4. Wrong setting of Cogging Torque Compensation Tuning. Please check the range of Pn-
F14 and Pn-F16 is too small, or Pn-F14 and Pn-F16 has the same sign.
5. Check encoder communication type and port number of Pn-900, Pn-901, Pn-920 and
Pn-921.
6. Check whether the parameter Pn-642 is equal to 2. When use Encoder-Rotor Offset
Detection Method, set Pn-011 = 0 or 1

All in one ID AL-991

2nd Single Axis ID

1st Single Axis ID - Alarm Name Unable to enable High Cycle

Calculation

Alarm Content High Cycle Calculation unsupported

AL-9xx Driver Warning Description – 333

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Driver Alarm Manual.

Possible Cause 1. PWM frequency set above 8000Hz, High Cycle Calculation unsupported

Possible Solution 1. Set Pn-642 smaller than 8000Hz, or shut off High Cycle Calculation function
(Pn-643=0 automatically once alarm is triggered).

All in one ID AL-99A

2nd Single Axis ID

1st Single Axis ID - Alarm Name Unexpected disturbance torque protection

function is not supported

Alarm Content Unexpected disturbance torque protection function is not supported

Possible Cause CNC version doesn't support Unexpected disturbance torque protection function.

Possible Solution Set Pn-852 = 0 to disable Unexpected disturbance torque protection function or upgrade
CNC version if needed

All in one ID AL-9A0

2nd Single Axis ID

1st Single Axis ID - Alarm Name Over Travel

Alarm Content laser cruise mode, location is about to exceed travel limit

Possible Cause 1. Cutting Head Exceeds Workpiece Range

2. Capacitive feedback abnormality
3. Improper setting of travel limit

Possible Solution 1. Raise the Z axis after not ready to cut, restart after replacing the
workpiece
2. Strengthening anti-jamming
3. Adjust Controller Travel Limit Settings

14.1 AL-910 IGBT High Temperature

All in one ID AL-910
2nd Single Axis ID

AL-9xx Driver Warning Description – 334

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Driver Alarm Manual.

1st Single Axis ID - Alarm Name IGBT High Temperature

Alarm Content The temperature of IGBT is over 90℃ for 10 sec continuously

Possible Cause 1. Severe acceleration change

2. Cooling system failure
3. Drive output short-circuit
4. Ambient temperature overheat
5. Heat source nearby
6. Continuous use while exceeding drive’s rated load

Possible Solution 1. Increase Pn-307

2. Check if fan is functioning normally.
3. Check drive’s output wiring, refer to “Wiring and Signal” section of manual.
4. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
5. Check environment, remove external heat source or enhance cooling
capacity.
6. Check for motor overload or over current.

14.2 AL-911 Power Stage Regenerative Resistor High Temperature

All in one ID AL-911
2nd Single Axis ID

1st Single Axis ID - Alarm Name Power Stage Regenerative Resistor

High Temperature

Alarm Content The temperature of regenerative resistor is over 105℃

Possible Cause 1. The acceleration is too severe.

2. Motor or driver model selection is mismatch.

Possible Solution 1. Check if the acceleration time setting is too short. Increase Pn-307.
2. Check if the used motor and its load match the driver's built-in regenerative
resistor.
a. Reduce the load on the motor or spindle.
b. Use external regenerative resistor instead.
c. Contact Syntec to assist in replacing the built-in regenerative resistor
or driver model with larger resistor.

AL-9xx Driver Warning Description – 335

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Driver Alarm Manual.

14.3 AL-912 Power supply line open phase

All in one ID AL-912
2nd Single Axis
ID

1st Single Axis - Alarm Name Power supply line open phase
ID

Alarm Content One phase of the power supply has low voltage.

Possible Cause 1. Voltage low for more than 1 second for R, S or T phase with main power on.
2. Parameter setting error.

Possible 1. Tighten power supply wires.

Solution 2. If using single-phase power supply, set parameter Pn-036 to 1 and restart drive.

14.4 AL-920 Servo On Command Conflict_Driver Warning Description

All in one ID AL-920
2nd Single Axis ID

1st Single Axis ID AL-920 Alarm Name Servo On Command Conflict

Alarm Content Servo On command conflict

Possible Cause 1. Drive receives Servo ON and auxiliary function command at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions.

2. Avoid giving Servo ON and auxiliary function command at the same time.

14.5 AL-921 Power off pull-up function is not supported

All in one ID AL-921
2nd Single Axis ID

1st Single Axis ID - Alarm Name Power off pull-up function is not supported

AL-9xx Driver Warning Description – 336

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Driver Alarm Manual.

Alarm Content Power off tool retraction function is not supported

Possible Cause 1. Controller version doesn't support power off pull-up function
2. The setting of weight direction is wrong.
3. Power off detection module damaged
4. V/f mode or none of encoder applied do not support pull-up function
5. Gantry control does not support pull-up function

Possible Solution 1. If needed, upgrade controller version

2. Please set Pn-805 to 1 or -1
3. Set Pn-804 = 0 to disable power off pull-up function, or send back to Syntec
4. Check Pn-330 and encoder setting and correct them
5. If you do not need to enable gantry control, please disable Pn-830 and Pn-840

14.6 AL-922 Proximity Position is not supported

All in one ID AL-922
2nd Single Axis ID

1st Single Axis ID - Alarm Name Proximity Position is not

supported

Alarm Content Proximity Position is not supported

Possible Cause 1. Controller version doesn't support Proximity Position function

2. Not support Proximity Position function with Dual Feedback Control

Possible Solution 1. Set Pn-243 = 0 to disable Posing by proximity switch function or upgrade CNC
version if needed
2. Set Pn-243 = 0 to disable Posing by proximity switch function or check
whether disable dual feedback control(Pn-22A)

14.7 AL-923 Cooling Fan Error

All in one ID --
2nd Single Axis ID

1st Single Axis ID AL-923 Alarm Name Cooling Fan Error

Alarm Content Triggered when power stage reports abnormality

AL-9xx Driver Warning Description – 337

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Driver Alarm Manual.

Possible Cause 1. Cooling fan failure

Possible Solution 1. Send back to Syntec or authorized dealer for repairs

14.8 AL-928 Insufficient permissions

All in one ID AL-928
2nd Single Axis ID

1st Single Axis ID -- Alarm Name Insufficient permissions

Alarm Content Permissions check error

Possible Cause 1. User doesn't have permission to use this feature

Possible Solution 1. Check if permission parameter Pn-F00 is set correctly

14.9 AL-925 Control mode not applicable with tuning function

All in one ID AL-925
2nd Single Axis ID

1st Single Axis ID - Alarm Name Control mode not applicable with tuning
function

Alarm Content Corresponding tuning function is not applicable to the control mode or other settings

Possible Cause 1. Speed control mode setting is not applicable to tuning function
2. Encoder interface, motor type or parameter setting is not applicable to tuning
function

Possible Solution 1. Check Pn-330 if the tuning function is supported with it and correct it
2. Check using conditions of tuning function and modify setting depending of those
conditions. Otherwise, don't use this function with the current apparatus or
configuration.

Note Please refer to 【Pn-330】 Speed Control Mode or AL-925 警报排查

AL-9xx Driver Warning Description – 338

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Driver Alarm Manual.

14.10 AL-926 EEPROM Cannot Execute the Function of Write Data

All in one ID AL-926
2nd Single Axis ID

1st Single Axis ID - Alarm Name EEPROM Cannot execute the Function of Write
Data

Alarm Content EEPROM-Write Protect Pin Cannot Pull-Low

Possible Cause 1. EERPOM's write-protect function cannot be canceled by the software

2. The EEPROM's data of frontstage is incorrect

Possible Solution Please contact distributor or Syntec representative.

14.11 AL-930 Abs Type Encoder Battery Low Voltage

All in one ID AL-930
2nd Single Axis ID

1st Single Axis ID AL-930 Alarm Name Abs Type Encoder Battery Low
Voltage

Alarm Content ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Keep driver power on, change the battery. If using Panasonic encoder or old
version HCFA(Pn-900 or Pn-DD4 equals 22), then restart driver. If using Nikon,
Mitsubish, Delta, Tamagawa, YuHeng, HCFA 23 bits optical encoder or new
version HCFA encoder(Pn-900 or Pn-DD4 equals 23), then don't need to
restart.
2. If not ABS encoder, set drive parameter Pn-904(P3-23) to 0, save and restart.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

AL-9xx Driver Warning Description – 339

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Driver Alarm Manual.

14.12 AL-931 Encoder Low Voltage

All in one ID AL-931
2nd Single Axis ID

1st Single Axis ID AL-931 Alarm Name Encoder Low Voltage

Alarm Content Encoder power source voltage abnormal

Possible Cause 1. FeeDat encoder power source voltage too great or insufficient
2. EnDat encoder power source voltage insufficient

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

14.13 AL-932 Encoder Signal Abnormal

All in one ID AL-932
2nd Single Axis ID

1st Single Axis ID AL-932 Alarm Name Encoder Signal Abnormal

Alarm Content Encoder signal amplitude is too low.

Possible Cause 1. FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed.

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for
repairs

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

14.14 AL-933 Encoder Z Index Abnormal

All in one ID AL-933
2nd Single Axis ID

AL-9xx Driver Warning Description – 340

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Driver Alarm Manual.

Single Axis ID AL-933 Alarm Name Encoder Z Index Abnormal

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Explanations and AL-54 Issue Problem Shooting

SOP

AL-9xx Driver Warning Description – 341

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Driver Alarm Manual.

14.15 AL-935 ABS Type 2nd Encoder Battery Low Voltage

All in one ID AL-935
2nd Single Axis ID

1st Single Axis ID AL-935 Alarm Name ABS Type 2nd Encoder Battery
Low Voltage

Alarm Content 2nd ABS encoder battery voltage lower than 3V

Possible Cause 1. Battery voltage too low or no battery

2. Parameter setting error

Possible Solution 1. Keep driver power on, change the battery. If using Panasonic encoder or old
version HCFA(Pn-920 or Pn-DD5 equals 22), then restart driver. If using Nikon,
Mitsubish, Delta, Tamagawa, YuHeng, HCFA 23 bits optical encoder or new
version HCFA encoder(Pn-920 or Pn-DD5 equals 23), then don't need to
restart.
2. If not ABS encoder, set drive parameter Pn-924(P6-83) to 0, save and restart.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

14.16 AL-936 2nd Encoder Low Voltage

All in one ID AL-936
2nd Single Axis ID

1st Single Axis ID AL-936 Alarm Name 2nd Encoder Low Voltage

Alarm Content 2nd encoder power source voltage too low

Possible Cause 1. FeeDat encoder power source voltage too great or insufficient
2. EnDat encoder power source voltage insufficient

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

AL-9xx Driver Warning Description – 342

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14.17 AL-937 2nd Encoder Signal Abnormal

All in one ID AL-937
2nd Single Axis ID

1st Single Axis ID AL-937 Alarm Name 2nd Encoder Signal Abnormal

Alarm Content 2nd Encoder signal amplitude is too low.

Possible Cause 1. FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed.

Possible Solution 1. Check encoder wiring and grounding

2. If this is a recurring problem, send back to Syntec or authorized dealer for repairs

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

14.18 AL-938 2nd Encoder Z Index Abnormal

All in one ID AL-938
2nd Single Axis ID

Single Axis ID AL-938 Alarm Name 2nd Encoder Z Index Abnormal

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written
parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

AL-9xx Driver Warning Description – 343

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Driver Alarm Manual.

Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is
updated to V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end
grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Explanations and Refer to AL-54 Issue Problem Shooting

SOP

14.19 AL-93A Encoder Setting Wrong

4 in 1 ID AL-93A

1st Single Axis - Alarm Name Encoder Setting Wrong

ID

Alarm Content Encoder parameters are illegal

Possible Cause 1. Pn-904 is not relative to Pn-900, Pn-700

2. With SYNTEC encoder, Pn-911 is not illegal according to Pn-700
3. With SYNTEC encoder, encoder ver. is not compatible with thermal resistance
4. With SYNTEC encoder, 2nd encoder ver. is not compatible with thermal resistance
5. With HEIDENHAIN encoder, current encoder sensing type is not supported
6. Encoder support type(linear/rotary) is not compatible with Pn-700 setting

AL-9xx Driver Warning Description – 344

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Driver Alarm Manual.

Possible 1. Check Pn-904, Pn-900, Pn-700 settings. If using linear encoder, please set Pn-904 into 2
Solution or 0, dependent to Pn-900. If using non-incremental encoder, please set Pn-904 into 2 or
1 instead of 0.
2. Check Pn-911, Pn-700 settings. If Pn-911 is set to 1, Pn-700 must be 0 or 2; if Pn-911 is set
to 2, Pn-700 must be 1 and check Pn-282 if legal
3. Check if the type of resistance used for thermal sensing is PT1000 and encoder ver. is
V2.1.0 or lower.
a. If using PT1000:Update Encoder firmware to V2.1.1 or higher. And set Pn-75A into
1.
b. If using KTY84:Please set Pn-75A into 0.
4. Check if the type of resistance used for thermal sensing is PT1000 and 2nd encoder ver.
is V2.1.0 or lower.
a. If using PT1000:Update 2nd Encoder firmware to V2.1.1 or higher. And set
corresponding thermal type parameters into 1.
b. If using KTY84:Please set corresponding thermal type parameters into 0.
5. Check Pn-900 and Pn-920 parameter manual to check whether the encoder sensing
type is supported by the driver version
a. Update to a compatible driver version for the encoder
b. Substitute with a compatible type of encoder
6. Check Pn-900 parameter manual to check encoder support type(linear/rotary) is
compatible with Pn-700 setting. If linear encoder, Pn-700 must be 1; if rotary encoder,
Pn-700 must be 0 or 2.

14.20 AL-93B Motor Rear Cover High Temperature

All in one ID AL-93B
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Motor Rear Cover

High Temperature

Alarm Content 1. Syntec encoder: Motor Rear Cover Temperature is higher than protection
level Pn-742 - 20 degree
2. Nikon encoder: Motor Rear Cover Temperature is higher than 75 degree
3. Tamagawa 23 bit encoder: Motor Rear Cover Temperature is higher than 65
Celsius degree
4. Tamagawa 25 bit encoder: Motor Rear Cover Temperature is higher than 85
Celsius degree
5. Hcfa(12k) encoder: Motor Rear Cover Temperature is higher than 70 Celsius
degree
6. Hcfa(16k) encoder: Motor Rear Cover Temperature is higher than 75 Celsius
degree
7. Hcfa 23 bit optical encoder: Motor Rear Cover Temperature is higher than 70
Celsius degree
8. YuHeng encoder: Motor Rear Cover Temperature is higher than 70 Celsius
degree

AL-9xx Driver Warning Description – 345

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Driver Alarm Manual.

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, motor rear cover thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Hcfa(12k/16k), Hcfa 23 bit, YuHeng encoders, please
check up Pn-D61.
3. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
4. Make sure parameter Pn-742 "Encoder internal(1) KTY84 overheat threshold"
is set correctly.
5. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
6. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions

14.21 AL-93C Motor Coil Thermal Sensor High Temperature

All in one ID AL-93C
2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor Coil Thermal Sensor High
Temperature

Alarm Content The temperature that Motor Coil's Thermal Sensor detect is over drive's
protective limit( Pn-743 ) - 20 degree.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, motor coil thermal sensor type setting error
6. Encoder hardware malfunction

AL-9xx Driver Warning Description – 346

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Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for motor coil thermal sensing. If using
PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to
V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions

14.22 AL-93D Encoder External(2) Thermal Sensor High Temperature

All in one ID AL-93D
2nd Single Axis ID

1st Single Axis ID - Alarm Name Encoder External(2) Thermal Sensor

High Temperature

Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit( Pn-744 ) - 20 degree.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(2) thermal sensor type setting error
6. Encoder hardware malfunction

AL-9xx Driver Warning Description – 347

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

14.23 AL-940 Parameter was modified in servo-on state

All in one ID AL-940
2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameter was modified in servo-

on state

Alarm Content Write parameters Pn-001, Pn-004, Pn-01F, Pn-470, Pn-471, Pn-6XX~Pn-9XX while
Servo ON

Possible Cause 1. Check if controller is servo-off or if the drive is in tuning mode

Possible Solution 1. Servo off the controller or turn off tuning function of drive (Pn-F10=0)

14.24 AL-941 Motor stop method unsupported

All in one ID AL-941
2nd Single Axis ID

1st Single Axis ID - Alarm Name Motor stop method

unsupported

Alarm Content The setting of MOT_TYPE 、motor stop method and motor application does not
support the selected motor brake method

AL-9xx Driver Warning Description – 348

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Driver Alarm Manual.

Possible Cause 1. Permanant magnet motor applied to spindle cannot support dynamic
braking
2. Using Induction motor or power stage not support
3. Motor Stop Method is ShortBrake when Critical Alarm Stop Method is Free
Run

Possible Solution 1. When Pn-700 = 0 and Pn-803 = 1, Pn-001 cannot be 0

2. When Pn-700 = 2, Pn-004 cannot be 1
3. When Pn-001 = 2, Pn-004 cannot be 1

14.25 AL-942 Abnormal Motor Parameter Estimation - Too Large Test

Current
All in one ID AL-942
2nd Single Axis ID

1st Single Axis ID - Alarm Name Abnormal Motor Parameter

Estimation - Too Large Test Current

Alarm Content During motor parameter estimation, the searched current command is greater or
equal to 0.707 times rated current.

Possible Cause 1. Mechanical abnormality or excessive motor load inhibits motor rotation.
2. Wrong motor nameplate parameters lead to unexpected voltage command,
rotational speed, or current command.

Possible Solution 1. Ensure that the motor parameters are estimated when the motor is no-load. If
the load cannot be removed, it is recommended to use "static induction motor
tuning".
2. Check the motor nameplate parameters ( rated voltage, rated current, rated
speed, and so on ) are correct.

14.26 AL-947 Parameter Setting Error

All in one ID AL-947
2nd Single Axis ID

1st Single Axis ID - Alarm Name Parameter Setting Error

Alarm Content Parameter setting is not correct with specification

AL-9xx Driver Warning Description – 349

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Possible Cause 1. When using driver torque control mode, VLIM option listens to M3 packet
2. When STO function is active, part of IO functions are still set
3. Speed control mode wrong set
4. When regenerator protection is turned-on, driver detects the parameter of
regenerative resistor is not complete.
5. Pn-10A Feedforward time constant is too small. Filter bandwidth exceeds
internal limit.
6. RTD protection parameters wrong set.
7. Gantry control setting error.
a. Check Pn-830.
b. Check the encoder resolution of gantry control axes.
c. If Pn-700 ≠ 1, check that Pn-904 = 1 is a multi-turn absolute
encoder.
d. If Pn-700 = 1, check that Pn-904 = 2 is a single-turn absolute
encoder.
e. Check Pn-845.
f. Check Pn-846 and Pn-848.
8. Unexpected disturbance torque protect is incorrectly enabled.
9. Friction compensation setting error.
10. When voltage compensation is turned-on, driver detects the parameter of
DTC current commands are not complete.
11. 1st encoder is not set when extended monitor with semi-closed loop
function is enabled.
12. Enable SVON Gravity Compensation function in spindle application.

AL-9xx Driver Warning Description – 350

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Possible Solution 1. When using driver torque mode, set Pn-003 to zero and set Pn-407 or
0n-480 according to motor type
2. Check up the corresponding IO function used by STO function are set to
1000(default). Recover those IO function settings to default value
3. Field Orientation Control is not allowed with none of encoder applied.
Please correct Pn-330
4. When regenerator protection is turned-on and driver don't have an
internal resistor, please attach an external resistor and set Pn-647、
Pn-648 properly.
5. Set Pn-10A = 0 as default, or increase Pn-10A
6. Using RTD protection, please check Pn-548~Pn-54A and Pn-752 setting are
correct or not.
7. Check Gantry control setting
a. Set the correct Pn-830.
b. The encoder resolution of the gantry control axies should be the
same.
c. Pn-904 must be set to 1 while using rotary motor with multi-turn
absolute encoder.
d. Pn-904 must be set to 2 while using linear motor with linear
absolute encoder.
e. Pn-845 link axis select cannot conflict to Pn-830.
f. If Pn-845 is not zero, the difference between Pn-846 and Pn-848
cannot be zero.
8. The Unexpected disturbance torque (Pn-852) function can't enable with
spindle axis or induction motor. Set Pn-852 = 0 to disable the unexpected
disturbance torque function.
9. Set the correct friction compensation parameter
a. Check Pn-292 >= Pn-28A >= Pn-29D >= Pn-29A.
b. Check Pn-28B >= Pn-29E >= Pn-29B.
c. Check Pn-28C >= Pn-29F >= Pn-29C.
10. When voltage compensation is turned-on, please confirm the voltage
compensation has been adjusted.
11. 【Pn-900】Encoder Communication Type must be set when 【Pn-810】
Switch of Extended Monitor With Semi-closed loop is enabled.
12. SVON Gravity Compensation function can not be used in spindle
application. Set Pn-470 to 0. ( When Pn-803=1, Pn-470 can not be set to 1 )

14.27 AL-948 STO Function Not Support

All in one ID AL-948
2nd Single Axis ID

1st Single Axis ID - Alarm Name STO Function Not Support

Alarm Content Driver does not support STO function

Possible Cause 1. Driver does not support STO function

AL-9xx Driver Warning Description – 351

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Possible Solution 1. Please check up driver model in STO user manual

2. Please turn off Pn-037 STO Activation

14.28 AL-949 RTD Function Not Support

All in one ID AL-949
2nd Single Axis ID

1st Single Axis ID - Alarm Name RTD Function Not Support

Alarm Content Addon card does not support RTD function

Possible Cause 1. Addon card does not support RTD function.

2. Support RTD port numbers of addon card not match parameter setting.

Possible Solution 1. Please check addon card spec.

2. Make sure the addon card can support RTD function. If the addon card
cannot support RTD function, turn off Pn-548~Pn-54A and set Pn-752 to 0.
3. Make sure the addon card can support the setting of port number. Depends
on supported port numbers, setting Pn-548~Pn-54A and Pn-752 correctly.

14.29 AL-94B Mechatrolink position command error_Driver Warning

Description
All in one ID AL-94B
2nd Single Axis ID

1st Single Axis ID - Alarm Name Mechatrolink position command error

Alarm Content Mechatrolink position command error, received position command too large.

Possible Cause 1. Position command is too large, probably abnormal increment compared with the
last command

Possible Solution 1. Position command varies abnormally or unexpectedly

2. Check up software version of the controller. Please inform the manufacturer.

AL-9xx Driver Warning Description – 352

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14.30 AL-950 Regenerative Overload

All in one ID AL-950
2nd Single Axis ID

1st Single Axis ID - Alarm Name Regenerative Overload

Alarm Content The accumulated heat energy of internal or external regenerative resistor is
higher than heat dissipation threshold. Regenerative resistor may not be
damaged immediately.

Possible Cause 1. When using external resistor, Pn-647、Pn-648 is not set properly.
2. The selection or cooling condition of external regenerative resistor needs
to be rechecked.
3. When using internal resistor, Pn-647、Pn-648 is not set to 0.
4. When using internal resistor, the frequency of motor acceleration/
deceleration is too high or too intense.

Possible Solution 1. When using external resistor, please check if Pn-647、Pn-648 is set
correctly.
2. When using external resistor and parameters are set correctly, please
recheck the selection or cooling condition of resistor.
3. When using internal resistor, please check if Pn-647 and Pn-648 are set to 0.
4. When using internal resistor and parameters are set correctly, please
decrease the frequency of motor acceleration/deceleration or increase the
value of Pn-306、Pn-307. If the alarm is raised consistently, please consider
using an external resistor.
5. If external / internal regenerative resistor protection is not required, please
set Pn-649 / Pn-64B to 0.

14.31 AL-95A Unsatisfied Command Condition

All in one ID AL-95A
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID - Alarm Name Unsatisfied Command

Condition

Alarm Content When entering or leaving torque command mode, the condition is not satisfied.

Possible Cause 1. Before entering torque command mode, the speed of motor is not zero.
2. Before leaving torque command mode, the speed of motor is not zero.

AL-9xx Driver Warning Description – 353

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Possible Solution 1. Make sure the speed of motor is zero before entering torque command
mode.
2. Make sure the speed of motor is zero before leaving torque command mode.

14.32 AL-95F Driver Receive Illegal Command

All in one ID AL-95F
2nd Single Axis ID

1st Single Axis ID - Alarm Name Driver Receive Illegal Command

Alarm Content Driver receive illegal Host Command.

Possible Cause 1. Mechatrolink communication error. The received Main Command or Sub
Command is not recognized.
2. EtherCAT communication error. The received control command is not
supported in posing mode.

Possible Solution 1. Check serial port wiring and shielding

14.33 AL-961 I2C Communication Timeout

All in one ID AL-961
2nd Single Axis ID

1st Single Axis ID - Alarm Name I2C Communication Timeout

Alarm Content I2C communication timeout between front stage and power stage.

Possible Cause 1. Data reading from micro-controller on power stage failed constantly.
a. SYNTEC power stage MCU: failure occurs for at least 60 sec.
b. M6S power stage MCU: failure occurs for at least 10 sec.

Possible Solution 1. Check earthing of driver.

2. Send back to Syntec Corp.
3. If this alarm shows up while saving dead time compensation table or
current calibration table, try saving again to reset alarm.

AL-9xx Driver Warning Description – 354

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14.34 AL-970 Over Voltage

All in one ID AL-970
2nd Single Axis ID

1st Single Axis ID - Alarm Name Over Voltage

Alarm Content DC BUS voltage is above drive's warning level 102.5%

Possible Cause 1. When motor slows, brake resistance cannot deplete regenerated energy
2. AC power source input voltage too high
3. Encoder hardware malfunction

Possible Solution 1. Check regenerative resistor's specifics, refer to "wiring and signal" section
of manual.
2. Check if AC power source matches drive specifics.
3. Ruling out the above solutions, hardware may be damaged. Send back to
Syntec or authorized dealer for repairs.

14.35 AL-97A Host Command Inexecutable

All in one ID AL-97A
2nd Single Axis
ID

1st Single Axis - Alarm Name Host Command Inexecutable

ID

Alarm Content A command is illegal in the current communication phase

Possible Cause 1. A command that cannot be executed in the current phase was sent by controller

Possible 1. Check software version of host controller.

Solution 2. Please contact Syntec corp. or retailer

14.36 AL-97B Command or clamp setting beyond limit

All in one ID AL-97B
2nd Single Axis ID

AL-9xx Driver Warning Description – 355

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1st Single Axis ID - Alarm Name Command or clamp setting

beyond limit

Alarm Content Torque command, Speed command or VLIM beyond maximum value.

Possible Cause 1. When driver is in torque control mode, torque command is larger than motor
maximum torque.
2. When driver is in torque control mode , VLIM is larger than motor maximum
speed ( 【Pn-DDC】Maximum motor speed ).
3. When driver is in laser cruise mode, VLIM is larger than motor maximum
speed( 【Pn-DDC】Maximum motor speed ).
4. When driver is in position or speed control mode, speed command is larger
than motor maximum speed ( 【Pn-DDC】Maximum motor speed ).
5. When driver is in posing mode, TSPD is larger than motor maximum speed(
【Pn-DDC】Maximum motor speed ).

Possible Solution 1. When driver in torque control mode, let the value of torque command
smaller than maximum torque of motor.
2. When driver is in torque control mode, and if Pn-003 = 1, modify the VLIM
from controller.
If Pn-003 = 0, then make sure Pn-407 or Pn-480 is smaller than Pn-40E,
according to Pn-700.
3. When driver is in laser cruise mode, make sure Pn-407 or Pn-480 is smaller
than Pn-40E, according to Pn-700.
You can also set Pn-809 = 0 to turn off velocity limit.
4. When driver is in position or speed control mode, make sure the speed
command is smaller than ( 【Pn-DDC】Maximum motor speed ).

14.37 AL-980 Speed estimator error

All in one ID AL-980
2nd Single Axis ID

1st Single Axis ID AL-980 Alarm Name Speed estimator error

Alarm Content Speed error is greater than 5% of the speed command in steady state

Possible Cause 1. Motor parameter error resulting in speed estimation error

Possible Solution 1. Check motor specifics plate for parameters and redo motor tuning

AL-9xx Driver Warning Description – 356

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14.38 AL-981 Belt slip

All in one ID AL-981
2nd Single Axis ID

1st Single Axis ID AL-981 Alarm Name Belt slip

Alarm Content Speed error between external encoder and estimator is too great

Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio correctly

14.39 AL-982 Gantry control position feedback deviation is too large

All in one ID AL-982
2nd Single Axis ID

1st Single Axis ID AL-982 Alarm Name Gantry control position feedback
deviation is too large

Alarm Content Under gantry control, the position deviation of the two axes exceeds the warning
check value

Possible Cause 1. Host command polarity setting error

2. The origin setting of the gantry axis is not completed
3. The position deviation warning threshold is too strict
4. Inertia setting error
5. One of axes is stuck mechanically

Possible Solution 1. Check the Pn-020 host command polarity of the two axes
2. Reset the encoder origin of the gantry axis or set Pn-F44 = 1
3. Confirm the position deviation threshold Pn-570 and Pn-572
4. Set the correct rotor and loader inertia, or adjust the inertia
5. Check if any axis is mechanically stuck

AL-9xx Driver Warning Description – 357

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14.40 AL-983 Gear ratio incorrect

All in one ID AL-983
2nd Single Axis ID

1st Single Axis ID AL-983 Alarm Name Gear ratio incorrect

Alarm Content The error of estimated gear ratio and setup gear ratio is too big.

Possible Cause 1. Gear ratio setup error.

Possible Solution 1. Check gear ratio parameter Pn-20A, Pn-20C and Pn-D5C Gear Ratio Error.
2. Set gear ratio correctly.

14.41 AL-990 Initialization fail when tuning

All in one ID AL-990
2nd Single Axis ID

1st Single Axis ID - Alarm Name Initialization fail when tuning

Alarm Content Initialization fail when tuning

Possible Cause 1. Parameter settings error

2. Wrong setting of Gear Ratio Estimation
3. The settings of Moving Direction Limit and Motion Limit are conflict
4. Wrong setting of Cogging Torque Compensation Tuning
5. Tuning not support without encoder
6. Wrong Encoder-Rotor Offset Detection setting

Possible Solution 1. Set parameters correctly, set drive parameter Pn-F10 to 0 and redo tuning.
2. Gear Ratio Estimation only supports induction motor. Please check Pn-700=2.
Gear Ratio Estimation doesn't support the setting without 2nd encoder feedback,
Please check.
3. The settings of Moving Direction Limit and Motion Limit are conflict. Please check the
setting of Pn-504, Pn-F14 and Pn-F16.
4. Wrong setting of Cogging Torque Compensation Tuning. Please check the range of Pn-
F14 and Pn-F16 is too small, or Pn-F14 and Pn-F16 has the same sign.
5. Check encoder communication type and port number of Pn-900, Pn-901, Pn-920 and
Pn-921.
6. Check whether the parameter Pn-642 is equal to 2. When use Encoder-Rotor Offset
Detection Method, set Pn-011 = 0 or 1

AL-9xx Driver Warning Description – 358

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14.42 AL-991 Unable to enable High Cycle Calculation

All in one ID AL-991
2nd Single Axis ID

1st Single Axis ID - Alarm Name Unable to enable High Cycle

Calculation

Alarm Content High Cycle Calculation unsupported

Possible Cause 1. PWM frequency set above 8000Hz, High Cycle Calculation unsupported

Possible Solution 1. Set Pn-642 smaller than 8000Hz, or shut off High Cycle Calculation function
(Pn-643=0 automatically once alarm is triggered).

14.43 AL-99A Unexpected disturbance torque protection function is not

supported
All in one ID AL-99A
2nd Single Axis ID

1st Single Axis ID - Alarm Name Unexpected disturbance torque protection

function is not supported

Alarm Content Unexpected disturbance torque protection function is not supported

Possible Cause CNC version doesn't support Unexpected disturbance torque protection function.

Possible Solution Set Pn-852 = 0 to disable Unexpected disturbance torque protection function or upgrade
CNC version if needed

14.44 AL-9A0 Over Travel

All in one ID AL-9A0
2nd Single Axis ID

1st Single Axis ID - Alarm Name Over Travel

AL-9xx Driver Warning Description – 359

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Alarm Content laser cruise mode, location is about to exceed travel limit

Possible Cause 1. Cutting Head Exceeds Workpiece Range

2. Capacitive feedback abnormality
3. Improper setting of travel limit

Possible Solution 1. Raise the Z axis after not ready to cut, restart after replacing the
workpiece
2. Strengthening anti-jamming
3. Adjust Controller Travel Limit Settings

14.45 AL-913 Driver External Motor Thermal Sensor is Unplugged

All in one ID AL-913
2nd Single A
xis ID

1st - Alarm Name Driver External Motor Thermal Sensor is Unplugged

Single Axis
ID

Alarm Driver External Motor Thermal Sensor is Unplugged

Content

Possible 1. Thermal sensor is not plugged correctly.

Cause 2. Thermal sensor is broken.

Possible 1. (a) Make sure thermal sensor is wired properly.

Solution (b) If thermal sensor is not needed, set parameter Pn-740 to 1.
2. Measure the resistance of thermal sensor at ambient temperature, and check if the
measured value of resistance is in the operating range from 500 Ω to 1500 Ω. If the
measured value of resistance appears to be wrong, then please replace thermal sensor with
a new one.

14.46 AL-984 Rotor Position Deviation

All in one ID AL-984
2nd Single Axis ID

1st Single Axis ID AL-984 Alarm Name Rotor Position Deviation

AL-9xx Driver Warning Description – 360

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Alarm Content Electrical angle offset error exceeds 45 degree

Possible Cause 1. Do closed-loop control without encoder-rotor offset tuning.

Possible Solution 1. Do encoder-rotor offset tuning.

AL-9xx Driver Warning Description – 361

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15 AL-XX description
15.1 AL-1A Power Module Over Current
All in one ID AL-121
2nd Single Axis ID

1st Single Axis ID AL-1A Alarm Name Power Module Over Current

Alarm Content Drive detects excessive current on power module.

Possible Cause 1. Internal motor UVW short or UVW to ground short

2. Wire UVW short or UVW to ground short
3. Drive connector UVW short or UVW to ground short
4. Motor is mechanically stuck which leads to abnormally heavy load to drive
5. Power module failure
6. Unbalanced motor 3 phase resistance
7. Current module becomes aged

Possible Solution 1. Bad insulation in motor, replace motor

2. Wire short, replace wire
3. Drive failure, replace drive
4. Eliminate mechanical reason，increase acceleration time and jerk time，
decrease load
5. Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/
W are shorted. Short circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.
6. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
Or do the encoder function test to see the IA IB IC current feedback.
7. If rotation is below 100rpm, the drive still sends alarm. It means current
module may become aged and is related to hardware life.

Make sure the above seven are checked and no special historical alarms,
turn off drive, remove the motor and wire then restart. Once certain of
damage, contact distributor or Syntec representative to check hardware.

15.2 AL-1D Hall sensor error 1

All in one ID AL-122
2nd Single Axis ID

AL-XX description – 362

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1st Single Axis ID AL-1D Alarm Name Hall sensor error 1

Alarm Content Hall Current Sensor(IA) failure

Possible Cause 1. U phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

15.3 AL-1E Hall sensor error 2

All in one ID AL-123
2nd Single Axis ID

1st Single Axis ID AL-1E Alarm Name Hall sensor error 2

Alarm Content Hall Current Sensor(IB) failure

Possible Cause 1. V phase current senses loop failure

Possible Solution 1. Contact distributor or Syntec representative to check hardware.

15.4 AL-1F Excessive Following Error

All in one ID AL-521
2nd Single Axis ID

1st Single Axis ID AL-1F Alarm Name Excessive Following Error

Alarm Content Error between position command and feedback is too large

Possible Cause 1. Torque limit too low

2. Motor overload
3. Severe speed command change
4. Rotor inertia set incorrectly
5. Parameter Pn-22C(P6-41) too low

AL-XX description – 363

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Possible Solution 1. Check parameter Pn-70A(P3-11).

2. Check if load ratio is continuously over 100%.
3. Check if controller's command changes severely.
Adjust controller's acceleration time constant, set it larger.
Reduce motor load or choose a larger rated torque of motor.
4. Rotor inertia is set too low, output current is too small, resulting incorrect control
behavior.
5. Check parameter Pn-22C(P6-41).
Pn-22C(P6-41) has its parameter lower bound,the minimum value of Pn-22C is 1/5 of
latch frequency.
6. Make sure Pn-904/Pn-924(P3-23/P6-83) 1st/2nd encoder incremental/ absolute setup
is correct.

15.5 AL-2A Motor Parameter Estimation Failure-Abnormal Motor Speed

All in one ID AL-401
2nd Single Axis ID

1st Single Axis ID AL-2A Alarm Motor Parameter Estimation Failure-Abnormal Motor
Name Speed

Alarm Content The motor speed is lower than 80% of the motor rated speed during the parameter
estimation.

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Motor rated speed is too high
4. Abnormal current control

Possible Solution 1. If the environment is equipped with encoder, confirm whether any alarm occurs in
the "encoder function test" test. Handle the alarm during the "encoder function test"
test.
2. During the rotation estimation process, the motor speed does not exceed 80% of the
rated speed. Ensure that the motor parameters are estimated when the motor is no-
load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. Check whether the motor rated speed exceeds 10000 RPM. It is recommended to use
"static induction motor tuning", or manually enter the motor parameters to avoid
using the existing Motor tuning function.
4. Check whether the current error is too high. The setting of the internal gain ratio Pn-
F2D (Fn-18) of the tuning machine starts from 100% and is gradually lowered by 20%
steps.

AL-XX description – 364

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15.6 AL-2D Power Cable Disconnected

All in one ID AL-112
2nd Single Axis ID

1st Single Axis ID AL-2D Alarm Name Power Cable Disconnected

Alarm Content 1. Power cable disconnection detected at motor non-zero speed

Possible Cause 1. 3 phase power cables are loose

Possible Solution 1. Check UVW cables between motor and drive for damage or looseness.

15.7 AL-2E Control Board Error

All in one ID AL-132
2nd Single Axis ID

1st Single Axis ID AL-2E Alarm Name Control Board Error

Alarm Content Triggered when drive's control board has internal communication error.

Possible Cause 1. Control board is failure.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

15.8 AL-2F Incorrect setting of operational curve for V/f control

All in one ID AL-500
2nd Single Axis ID

1st Single Axis ID AL-2F Alarm Name Incorrect setting of operational

curve for V/f control

Alarm Content V/f curve slope setup error

Possible Cause 1. V/f curve slope setup error, check parameters Pn-112~Pn-115 (P2-31~P2-34)

AL-XX description – 365

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Possible Solution 1. Operation points 1 and 2 must increase in order. V and F of point 1 must be
greater than those of point 2.
2. Frequency of operation point 2 cannot be above rated frequency.
3. Voltage of operation point 2 cannot be above rated voltage.
4. Voltage of operation point 1 must be higher than minimum VF voltage.
( Observe Pn-D3B (D1-30) for further information)
5. V and f of both points cannot be 0.

15.9 AL-3A Encoder Pitch Compensation Error

All in one ID AL-431
2nd Single Axis ID

1st Single Axis ID AL-3A Alarm Name Encoder Pitch Compensation

Error

Alarm Content Adjacent compensation value varies too greatly

Possible Cause 1. Encoder's original position feedback fluctuates severely

2. Encoder's compensation fixture error
3. Encoder malfunction

Possible Solution 1. Check if 1st and 2nd feedback mechanical angle match. Change encoder
polarity while ensuring motor direction is correct.
Check if 1st and 2nd encoder's position error is greater than 20 during
compensation. Redo compensation. Replace encoder if it keeps failing.
2. Make sure fixture is correctly mounted. Rotate motor and check if 1st
feedback mechanical angle changes.
3. Rotate motor and check if 2nd feedback mechanical angle changes. If not,
replace encoder and send defective to Syntec or authorized representative
for repairs.

15.10 AL-3C Spindle Posing Failure

All in one ID AL-510
2nd Single Axis
ID

1st Single Axis ID AL-3C Alarm Name Spindle Posing Failure

Alarm Content Drive couldn't complete spindle orientation within time limit

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Possible Cause 1. Spindle orientation fails to reach window set in Pn-522(P6-12) for 2 seconds after
command complete
2. Encoder communication type error
3. Filtering level is too high or signal width is too short (Only All in one ID/2nd Single
Axis support)
4. Proximity switch orientation failure
5. Proximity switch orientation has wrong gear ratio
6. Orientation is abnormally aborted
7. V/f mode or none of encoder applied do not support spindle orientation

Possible Solution 1. Make sure parameter Pn-522(P6-12) is set in a reasonable range. Suggested value is
500( 0.5 degrees)
2. Make sure Pn-900(P3-20) in single feedback control or Pn-920(P6-80) in dual feedback
control is not 3
3. Check up the manual of Pn-03E and adjust it with motor running and monitoring Pn-
D35 I Bits Status (Only All in one ID/2nd Single Axis support)
4. If using proximity switch orientation Pn-243=1(P6-29=1), check Pn-D97(D1-77) is
updated each turn. Assemble proximity switch correctly Pn-50A~Pn-50B(P1-40~P1-41).
5. If using proximity switch orientation Pn-243=1(P6-29=1), check the gear ratio from
controller is correctly set. Update controller software version to at least 10.116.24R(1st
Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly.
6. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting
7. Check Pn-330 and encoder setting and correct them

15.11 AL-3D Encoder Offset Searching Failure

All in one ID AL-420
2nd Single Axis ID

1st Single Axis ID AL-3D Alarm Name Encoder Offset Searching Failure

Alarm Content Drive fails to detect accurate motor pole position

Possible Cause 1. Encoder mount loose, causing position shift

2. Motor stall

Possible Solution 1. Make sure encoder index and motor shaft angle are fixed
2. Motor should rotate twice during searching process
a. Check if UVW cables are wired correctly
b. Check for mechanical locks

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15.12 AL-3E Inertia Tuning Startup Failure

All in one ID AL-412
2nd Single Axis ID

1st Single Axis ID AL-3E Alarm Name Inertia Tuning Startup Failure

Alarm Content triggered when motor doesn't run during Inertia tuning

Possible Cause 1. Encoder wiring error

2. Motor stall
3. Default torque is too small(50%) that can't drive the load

Possible Solution 1. Check encoder wiring, refer to "Wiring and signal" section of manual
2. The mtor should rotate during tuning with direction that Pn-504 allows (PS:
Only 2nd Single Axis has this function)
a. Check if UVW cables are wired correctly
b. Check for mechanical locks
3. Increase 【Pn-F32】 Torque Command in Test Mode(【Fn-22】Torque
Command in Test Mode) progressively.
When the output torque is enough, the inertia tuning is finished.

15.13 AL-3F Parameter Saving Command is Illegal

All in one ID AL-523
2nd Single Axis ID

1st Single Axis ID AL-3F Alarm Name Parameter Saving Command is Illegal

Alarm Content Parameter saving command is given while Servo On

Possible Cause 1. Parameter saving command is given while Servo On

Possible Solution 1. Give parameter saving command while Servo Off

15.14 AL-4A Syntec Encoder Runs in Bootloader Mode

All in one ID AL-336
2nd Single Axis ID

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1st Single Axis ID AL-4A Alarm Name Syntec Encoder Runs in

Bootloader Mode

Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm
occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

15.15 AL-4B 2nd Syntec Encoder Runs in Bootloader Mode

All in one ID AL-337
2nd Single Axis ID

1st Single Axis ID AL-4B Alarm Name 2nd Syntec Encoder Runs in Bootloader Mode

Alarm Content When 2nd is Syntec Encoder and is Running in Bootloader Mode, alarm occurs.

Possible Cause 1. Power failure or disconnection during firmware update process

Possible Solution 1. Update firmware again and restart.

15.16 AL-4C Serial Encoder Communication Type is Wrong

All in one ID AL-309
2nd Single Axis ID

1st Single Axis ID AL-4C Alarm Name Serial Encoder Communication

Type is Wrong

Alarm Content 1. Encoder communication interface setting is incorrect while using serial
encoder
2. If Pn-900(P3-20) is set to 12 and connected with a Nikon encoder, then it is
communication issue.
3. If the Pn-900 is set to 23 and connected to the HCFA encoder, then perhaps
the encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check
Pn-642, Pn-643 settings if correct.
5. Setting of Pn-900 can not be used at the setting of Pn-901
6. FPGA version doesn't support this encoder type

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Possible Cause 1. The parameter of encoder communcation interface (Pn-900(P3-20) ) and

encoder's serial communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or
not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-901 is set correctly
6. FPGA version doesn't support the encoder type Pn-900(P3-20) setting.

Possible Solution 1. Set Pn-900(P3-20) correctly and reboot drive.

2. Reassemble cables, make sure there is no interference and then restart
3. Set Pn-900 to 22, and then reboot the drive
4. Please look up manual of Pn-900(P3-20). Refresh setting with correct ones.
5. Setup correct Pn-901 and restart Drive. Refer to "Syntec Parameter Manual"
for setup detail
6. Upgrade drive installation package according to encoder type

15.17 AL-4D 2nd Serial Encoder Communication Type is Wrong

All in one ID AL-319
2nd Single Axis ID

1st Single Axis ID AL-4D Alarm Name 2nd Serial Encoder Communication Type is Wrong

Alarm Content 1. Encoder communication interface setting is incorrect while using second serial
encoder.
2. If Pn-920(P6-80) is set to 12 and connected with a Nikon encoder, then the problem is
with communication there is a communication problem
3. If the Pn-920 is set to 23 and connected to the HCFA encoder, then perhaps the
encoder does not support high-cycle communication.
4. This alarm occurs when power-up with HCFA/ Sankyo encoders. Please check Pn-642,
Pn-643 settings if correct.
5. Setting of Pn-920 can not be used at the setting of Pn-921
6. FPGA version doesn't support this encoder type.

Possible Cause 1. The parameter of encoder communcation interface Pn-920(P6-80) and encoder's serial
communcation are mismatched.
2. Check if encoder cables are indeed grounded and the wire has breakage or not.
3. Check if the specifications of HCFA motor support high-cycle communication.
4. With HCFA/ Sankyo encoders, frequency of communication is not legal.
5. Check if Pn-921 is set correctly
6. FPGA version doesn't support the encoder type Pn-920(P6-80) setting encoder type.

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Possible Solution 1. Set Pn-920(P6-80) correctly and reboot driver

2. Reassemble cables, make sure there is no interference and then reboot driver
3. Set Pn-920 to 22, and then reboot the drive
4. Please look up manual of Pn-920(P6-80). Refresh setting with correct ones.
5. Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup
detail
6. Upgrade drive installation package according to encoder type.

15.18 AL-4F Encoder Calibration Stall Error

All in one ID AL-430
2nd Single Axis ID

1st Single Axis ID AL-4F Alarm Name Encoder Calibration Stall Error

Alarm Content No motor rotation even as current output reaches limit

Possible Cause 1. Motor overload

2. UVW wiring error

Possible Solution 1. Check motor for mechanical interferences

2. Check Pn-441/Pn-444, Reset correct Pn-441/Pn-444
3. Check UVW wiring from drive to motor

15.19 AL-5A Encoder Internal Thermal Sensor Error

All in one ID AL-328
2nd Single Axis ID

1st Single Axis ID AL-5A Alarm Name Encoder Internal Thermal Sensor Error

Alarm Content Encoder Internal Thermal Sensor Error

Possible Cause 1. Encoder Internal Thermal Sensor Error

2. With SYNTEC encoder, encoder internal thermal sensor type setting error

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Possible Solution 1. If encoder Internal Thermal Sensor is not needed, set parameter
Pn-74A(P1-70) to 1.
2. Check the type of resistance used for encoder internal thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and
2nd Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1.
b. If using KTY84:Please set Pn-75A into 0.
3. Send back to dealer or Syntec Corp.

15.20 AL-5B Encoder External(1) Thermal Sensor is Unplugged

All in one ID AL-329
2nd Single A
xis ID

1st AL-5B Alarm Name Encoder External(1) Thermal Sensor is Unplugged

Single Axis
ID

Alarm Encoder External(1) Thermal Sensor is unplugged

Content

Possible 1. Encoder External(1) Thermal Sensor is not plugged correctly

Cause 2. Encoder external(1) Thermal Sensor is broken
3. Abnormal power supply voltage of 1st encoder
4. With SYNTEC encoder, encoder external(1) thermal sensor type setting error

Possible 1. (a) Make sure encoder external(1) Thermal Sensor is wired properly.
Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to 1.
2. Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature, and
check if the measured value of resistance is in the operating range from 500Ω to
1500Ω. If the measured value of resistance appears to be wrong, then please replace
encoder external(1) Thermal Sensor with a new one.
3. Check if the value of drive parameter Pn-D70【The 5V Detection of 1st Encoder】is lower
than 5V. If so, please check the power supply voltage of 1st encoder port on the drive
by probing the output pin. If the supply voltage is normal, then the 1st encoder may be
broken; otherwise, check if the drive is working correctly.
4. Check the type of resistance used for encoder external(1) thermal sensing
a. If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder firmware
to V2.1.1 or higher. And set Pn-75B into 1.
b. If using KTY84:Please set Pn-75B into 0.

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15.21 AL-6A Encoder not recognized

All in one ID AL-332
2nd Single Ax
is ID

1st Single AL-6A Alarm Name Encoder not recognized

Axis ID

Alarm Drive doesn't support the version of encoder version. Do not run this motor and modify any
Content parameters about this motor.

Possible 1. The version of encoder is outdated.

Cause 2. Parameter specifics cannot be recognized if the motor is not supplied by Syntec.
3. Data read from encoder is unable to be interpreted.

Possible 1. Upgrade driver version.

Solution 2. Problems from the motor not supplied by Syntec shall be resolved in following steps:
a. First ensure the encoder communication type is supported by the current software
version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

15.22 AL-6B 2nd Encoder not recognized

All in one ID AL-333
2nd Single Axis ID

1st Single Axis ID AL-6B Alarm Name 2nd Encoder not recognized

Alarm Content Drive doesn't support the version of second encoder version. Do not run this
motor and modify any parameters about this motor

Possible Cause 1. The version of encoder is outdated.

2. Parameter specifics cannot be recognized if the motor is not supplied by
Syntec.
3. Data read from encoder is unable to be interpreted.

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Possible Solution 1. Upgrade driver version.

2. Problems from the motor not supplied by Syntec shall be resolved in
following steps:
a. First ensure the encoder communication type is supported by the
current software version of Syntec driver.
b. Then inquire the retailer or manufacturer for trouble shooting.
3. Inquire the retailer or manufacturer for trouble shooting.

15.23 AL-7A Sensor Test Fail

All in one ID AL-450
2nd Single Axis ID

1st Single Axis ID AL-7A Alarm Name Sensor Test Fail

Alarm Content Sensor test setting error or motor stall

Possible Cause 1. Motion limit is set too small

a. Linear motor: Whether position limit larger than 1.5 magnetic
pitch.
b. Rotary motor: Whether position limit larger than 2.5 electrical
period.
2. Lmotor stall
3. Encoder no feedback

Possible Solution 1. Set motion limit:

a. Linear motor: Reserve a travel distance larger than 1.5 magnetic
pitch.
b. Rotary motor: Reserve a travel distance larger than 2.5 electrical
period.
2. Check rotor position, Check Pn-441/Pn-444:
a. Move motor to suitable position
b. Reset Pn-441/Pn-444
3. Connect and wire encoder correctly

15.24 AL-7B Linear Motor Magnetic Pitch Setting Error

All in one ID AL-451
2nd Single Axis ID

1st Single Axis ID AL-7B Alarm Name Linear Motor Magnetic Pitch
Setting Error

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Alarm Content Detected magnetic pitch (Pn-D85) and set value (Pn-702) are mismatched

Possible Cause 1. Magnetic pitch or encoder resolution setup error

Possible Solution 1. Set parameters correctly

15.25 AL-7C Electrical Gear Error

All in one ID AL-525
2nd Single Axis ID

1st Single Axis ID AL-7C Alarm Name Electrical Gear Error

Alarm Content Relative setting error

Possible Cause 1. Parameter setting error

2. Encoder communication type not supported

Possible Solution 1. The ratio of Pn-20E/Pn-210 (P6-08/P6-09) should be integral, and be power
of 2, and not more than 256.
2. If 23 bit TAMAGAWA encoder is used, Pn-20E can not more than 128.
3. Pn-210 (P6-09)must set to 1.
4. Please check Pn-900(P3-20). If in DualFeedback control, then check
Pn-920(P6-80). If version is 1.6.x, this function only supports Nikon encoder;
if version is v2.x, then support Nikon, Sankyo, HCFA and 23/25 bit
TAMAGAWA encoders.

15.26 AL-8A5 2nd Encoder Over Speed

All in one ID AL-31A
2nd Single Axis ID

1st Single Axis ID AL-8A5 Alarm Name 2nd Encoder Over Speed

Alarm Content 1. Nikon second encoder speed exceeds 6000RPM

2. FeeDat second encoder over speed
3. Motor with Panasonic second encoder probably revolved over 6500RPM
4. Motor with Mitutoyo second encoder exceeds maximum speed

Possible Cause 1. Check motor is over speed once or not. command

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Possible Solution 1. Avoid having encoder run at maximum speed

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

15.27 AL-8A6 2nd Encoder Internal Over Temperature

All in one ID AL-324
2nd Single Axis ID

1st Single Axis ID AL-8A6 Alarm Name 2nd Encoder Internal Over
Temperature

Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-746.
2. Nikon encoder: Encoder internal temperature is higher than operation
temperature or protection level Pn-746.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius
or protection level Pn-746.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees
Celsius or protection level Pn-746.
7. Delta encoder: Encoder internal temperature is higher than 105 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree or protection level Pn-746.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree or protection level Pn-746.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

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Possible Solution 1. Check and change cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi encoders, please check up Pn-
D65.
3. If using FeeDat, Tamagawa or Delta encoders, please resolve problem and
restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
5. Make sure parameter Pn-746 "Syntec Encoder internal(1) thermal sensor
overheat threshold" is set correctly.
6. Check the type of resistance used for 2nd encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75E into 1.
7. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

15.28 AL-10 IGBT Overheat

All in one ID AL-100
2nd Single Axis ID

1st Single Axis ID AL-10 Alarm Name IGBT Overheat

Alarm Content Generation I single axis drive power module exceeds 90℃
IGBT temperature stays above 100℃

Possible Cause 1. Cooling system failure

2. Drive output short-circuit
3. Ambient temperature overheat
4. Heat source nearby
5. Continuous use while exceeding drive’s rated load

Possible Solution 1. Check if fan is functioning normally.

2. Check drive’s output wiring, refer to “Wiring and Signal” section of
manual.
3. Check if ambient temperature is below 55℃, refer to “Transportation and
Installation” section of manual.
4. Check environment, remove external heat source or enhance cooling
capacity.
5. Check for motor overload or over current.

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15.29 AL-11 Motor Overheat

All in one ID AL-200
2nd Single Axis ID

1st Single Axis ID AL-11 Alarm Name Motor Overheat

Alarm Content Drive detects motor overheat.

Possible Cause 1. Motor cooling system malfunction

2. Digital temperature sensor setting error
3. KTY84 thermal sensor setting error
4. Motor rated current setting error
5. Insufficient acceleration time
6. Overload

Possible Solution 1. Check motor cooling system.

2. Correct parameter Pn-50A(P1-40) to Pn-50F(P1-61) according to digital
temperature feedback(A or B).
3. Check if KTY84 is wired properly and if parameters P1-30 and Pn1-31 are
set correctly. PS: Only 1st Single Axis have this solution.
4. Check rated current parameter Pn-710(P3-14).
5. Check acceleration parameter Pn-306(P6-10) , add acceleration/
deceleration time.
6. Check if load rate Pn-D2A(D1-10) is over 100%, consider switching to a
motor with higher power.

Detailed Instructions AL-11 Issue Trouble Shooting

15.30 AL-12 Critical Over Voltage

All in one ID AL-110
2nd Single Axis ID

1st Single Axis ID AL-12 Alarm Name Critical Over Voltage

Alarm Content DC BUS voltage exceeds drive's protective level

Possible Cause 1. Excess DC BUS voltage caused by braking resistor when motor slows
2. AC power input exceeds drive's rated input voltage
3. Drive hardware failure

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Possible Solution 1. Check regenerative resistor's specs, refer to "Wiring and Signals" section of
manual.
2. Check if AC power supply is compatable with drive.
3. If the above two scenarios are ruled out, contact distributor or Syntec
representative to check hardware.

15.31 AL-13 Low Voltage

All in one ID AL-111
2nd Single Axis ID

1st Single Axis ID AL-13 Alarm Name Low Voltage

Alarm Content Power supply voltage is lower than driver's rated input voltage

Possible Cause 1. AC power supply is too low

2. Drive hardware failure

Possible Solution 1. check if AC power supply matches drive specs.

2. If the above scenario is ruled out, contact distributor or Syntec
representative to check hardware.

15.32 AL-14 Motor Over Speed

All in one ID AL-201
2nd Single Axis ID

1st Single Axis ID AL-14 Alarm Name Motor Over Speed

Alarm Content Motor speed is above 120% of it's maximum speed.

Possible Cause 1. Motor power cable U,V,W phase order incorrect

2. Encoder malfunction
3. Motor parameter loading error
4. Sever system severe overshoot
5. Severe speed command change
6. Drive software outdated
7. Encoder misses packets causing acceleration to be too great

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Possible Solution 1. Execute " Encoder test ", check if alarm AL-302(AL-24) appears. Refer to
"Auto tuning" section of manual.
Execute " Encoder test ", check if any alarms appear. Refer to "Auto
tuning" section of manual.
a. Correct power cord phase order or change parameter
Pn-021(P3-22)(0 to 1 and 1 to 0).
b. Once certain polarity is correct, please cosider the following causes
of this alarm.
2. Check whether drive parameter Pn-7XX match motor lable [Link]
there is a mismatch between motor parameters and those on the lable,
please record the motor modle and contactSuzhou or Taiwan Technical
Center(Syntec) for correct motor parameters and load them.
3. If vibration of the machine can be observed, tune gain parameters Pn-100
to Pn-102(P2-01 to P2-03).
4. Check if controller's commands shift too frequently, increase controller's
acceleration and deceleration time constant.
5. We have corrected drive alarm specs, please upgrade to versions
2.0.25(1.4.12).
6. Capture JOG speed wave form and observe if speed change is not
[Link] inside the junction box where the encoder is attached,
make sure the shielding wire is connected to the motor's ground
[Link] whether there is value Pn-D73~Pn-D76
(D1-28,D1-29,D1-46,D1-47).

Detailed Instructions AL-14 Issue Trouble Shooting

15.33 AL-15 Driver Over Current

All in one ID AL-120
2nd Single Axis ID

1st Single Axis ID AL-15 Alarm Name Driver Over Current

Alarm Content Current feedback exceeds 150% of the drive's peak current

Possible Cause 1. Overload

2. Encoder and/or motor cable assembly error
3. Encoder error
4. Current loop gain mismatch while Encoder test, Magnetic Pole Offset
Tuning or Motor Parameter Estimation
5. Unbalanced motor 3 phase resistance
6. Power module failure

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Possible Solution 1. Check if Idq current feedback is greater than 150% drive's peak current.
2. Check encoder and motor U,V, W cables. Refer to "Wiring and signals"
section of manual.
3. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section of
manual.
4. Use oscilloscope to check if current feedback fluctuate badly. Lower Tuning
Gain (Pn-F2D) to 20. If the problem still persist, gradually decrease Drive
parameter Pn-F2D to 5.
5. Check if motor 3 phase's resistances are equal. If not, this may indicate
motor coil damage, which activates this alarm.
Measure if UV, UW, VW resistances are equal (Not recommended when
resistance to ground is infinite).
6. Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short
circuits indicate a broken transistor.
Once certain of damage, contact distributor or Syntec representative to
check hardware.

Detailed Instructions AL-15 Issue Toubleshooting

备注 • Alarm is deleted for Single Axis version V1.6.6 and after.

• Alarm is deleted for 4-in-1 version V2.2.0 and after.
• Alarm is restored for 4-in-1 version V2.12.3 and after.

15.34 AL-16 Overload

All in one ID AL-202
2nd Single Axi
s ID

1st Single Axis AL-16 Alarm Name Overload

ID

Alarm Content Motor exceeds S2(short time duty) time limit.

Possible 1. Motor is stuck due to mechanical factors, leading to overload during operation
Cause 2. Continuous operation while exceeding drive's rated current
3. Encoder or motor wiring error
4. Encoder malfunction

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Possible 1. Check if difference between command and motor speed feedback is too great.
Solution
2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase
acceleration/ deceleration time constant.
2.2. Refer to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too
[Link] to motor specification to correctly set Pn-72A(P4-50) values. Increase allowed
overload time limit so the alarm doesn't frequently go off when limit standards are too high.
[Link] wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section of
manual.
[Link] "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

15.35 AL-18 DSP Watchdog Reset

All in one ID AL-135
2nd Single Axis ID

1st Single Axis ID AL-18 Alarm Name DSP Watchdog Reset

Alarm Content Drive DSP detects internal watchdog reset.

Possible Cause 1. System operation is malfunction.

Possible Solution 1. Send back to distributor or Syntec representative for hardware repair.

15.36 AL-19 Servo On Timeout

All in one ID AL-52F
2nd Single Axis ID

1st Single Axis ID AL-19 Alarm Name Servo On Timeout

Alarm Content Servo on longer than normal

Possible Cause 1. Power of driver is loss or DC bus voltage is too low.

2. Drive configuration error.

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Possible Solution 1. Check up input voltage if lower than Pn-640(P5-00) supply voltage. Make
sure of specification match between driver rated supply, wiring and
Pn-640(P5-00) setting.
2. Send back to Syntec or authorized representative.

15.37 AL-20 Zero Speed Check Fail

All in one ID AL-530
2nd Single Axis ID

1st Single Axis ID AL-20 Alarm Name Zero Speed Check Fail

Alarm Content Zero speed check time longer than normal

Possible Cause 1. Pn-502(P6-15) Zero Velocity Window is set too small

2. External overload
3. Tuning result abnormal

Possible Solution 1. Check Pn-502(P6-15) settings. Set Pn-502(P6-15) larger.

2. Pn-306(P6-10) maximum acceleration and Pn-307(P6-11) maximum JERK time are set
too small. Check and set them larger.
3. Check auto tuning parameters. Refer to "Auto tuning" section of manual.

15.38 AL-21 Regenerative resistance error

All in one ID AL-130
2nd Single Axis ID

1st Single Axis ID AL-21 Alarm Name Regenerative resistance error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Switching transistor of regenerator is failure.

Possible Solution 1. Check if transistor of regenerator is shorted, if so, send back to distributor or
Syntec representative for hardware repair.

AL-XX description – 383

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15.39 AL-22 Cooling Fan error

All in one ID AL-131
2nd Single Axis ID

1st Single Axis ID AL-22 Alarm Name Cooling Fan error

Alarm Content Triggered when power stage reports abnormality.

Possible Cause 1. Cooling fan is malfunction or failure.

Possible Solution 1. Check If cooling fan is damage, if so, send back to distributor or Syntec representative
for hardware repair.

15.40 AL-23 Encoder Index Error

All in one ID AL-301
2nd Single Axis ID

1st Single Axis ID AL-23 Alarm Name Encoder Index Error

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long

Possible Cause 1. Connector wiring is poor contact, or connection is wrong

2. Incorrect encoder setting
3. Encoder pole number (Pn-90A/P3-30) setting error
4. Communication interference
5. Encoder Hardware malfunction

Possible Solution 1. Check encoder wiring, refer to "Wiring and Signal" section of manual.
2. Execute "Encoder test" and check for alarms . If any alarm goes off, refer to
"Syntec auto tuning" section of manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether
Index Counter equals encoder resolution or not. If not , send back to
distributor or Syntec representative to check hardware.

Detailed Instructions AL-23 Issue Trouble Shooting

AL-XX description – 384

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15.41 AL-23 Encoder Index Error_Tuning Alarm Description

All in one ID AL-301
2nd Single Axis ID

1st Single Axis ID AL-23 Alarm Name Encoder Index Error

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long

Possible Cause 1. Connector wiring is poor contact, or connection is wrong

2. Encoder malfunction
3. Syntec encoder pole number (Pn-90A/P3-30) setting error
4. Communication interference
5. Hardware malfunction

Possible Solution 1. Check encoder wiring, refer to "Wiring and Signal" section of manual.
2. Execute "Encoder test" and check for alarms . If any alarm goes off, refer to "Syntec
auto tuning" section of manual.
3. Slowly shift axis by MPG (manual pulse generator) and confirm whether Index
Counter equals encoder resolution or not. If not , send back to distributor or Syntec
representative to check hardware.
4. Set encoder pole number correctly and reboot driver.
5. Refer to "Syntec motor encoder grounding program" section of manual
6. Replace encoder

Detailed Instructions AL-23 Issue Trouble Shooting

15.42 AL-24 Encoder Direction Error

All in one ID AL-302
2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

AL-XX description – 385

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Possible Solution 1. Check whether mechanical angle is correct or not. If mechanical angle is
incorrect and motor is PMSM type, change any two of UVW power cable. If
motor is NOT PMSM type, set parameter Pn-021(P3-22) ( 0 to 1、1 to 0 ) and
reboot driver.
If motor is PMSM type, set parameter Pn-021(P3-22) is not recommended.

15.43 AL-24 Encoder Direction Error_Tuning Alarm Description

All in one ID AL-302
2nd Single Axis ID

1st Single Axis ID AL-24 Alarm Name Encoder Direction Error

Alarm Content Encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Encoder Polarity " setting error.

Possible Solution 1. Check if machanical angle is correct or not. If not, set parameter
Pn-021(P3-22) (0 to1，1 to 0) and reboot driver.

15.44 AL-25 Encoder Resolution Error

All in one ID AL-303
2nd Single Axis ID

1st Single Axis ID AL-25 Alarm Name Encoder Resolution Error

Alarm Content Encoder resolution error.

Possible Cause 1. Encoder resolution Pn-902(P3-21) setting error

2. Encoder pole number Pn-90A(P3-30) setting error
3. Hardware malfunction

Possible Solution 1. Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set
encoder resolution to correct value and reboot driver
2. Check parameter Pn-90A(P3-30), set encoder pole pair number correctly
and reboot driver
3. Send back to distributor or Syntec representative to check hardware

AL-XX description – 386

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15.45 AL-25 Encoder Resolution Error_Tuning Alarm Description

All in one ID AL-303
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID AL-25 Alarm Name Encoder Resolution Error

Alarm Content The parameter "Encoder Resolution" setting error

Possible Cause 1. The parameter "Encoder Resolution" setting error

2. Hardware malfunction
3. Encoder pole number(Pn-90A/P3-30) setting error

Possible Solution 1. Check if parameter Pn-902(P3-21) is equal to and resolution or not. If not,
set encoder resolution to correct value and reboot driver
2. Send back to distributor or Syntec representative to check hardware
3. Set encoder pole pair number correctly and reboot driver

15.46 AL-26 Motor Pole Number Error

All in one ID AL-210
2nd Single Axis ID

1st Single Axis ID AL-26 Alarm Name Motor Pole Number Error

Alarm Content Triggered when motor pole number or encoder pole pair number and parameter settings
are mismatched

Possible Cause 1. Motor pole number setup error

2. Encoder pole pair number setup error

Possible Solution 1. Check if value of parameter Pn-701(P3-01) equals pole number on lable.
2. Check if value of parameter Pn-90A(P3-30) setup correct.

15.47 AL-26 Motor Pole Number Error_Tuning Alarm Description

All in one ID AL-210
2nd Single 轴向轴向 ID

AL-XX description – 387

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1st Single 轴向轴向 ID AL-26 Alarm Name Motor Pole Number Error

Alarm Content Triggered when determined motor pole number and parameter settings are
mismatched.

Possible Cause 1. Motor pole number setup error

Possible Solution 1. Check if value of parameter Pn-701 equals pole number on lable.

15.48 AL-27 Encoder No Feedback

All in one ID AL-304
2nd Single Axis ID

1st Single Axis ID AL-27 Alarm Name Encoder No Feedback

Alarm Content Drive fails to receive signals from the encoder .

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. Encoder wire is untied or unconnected
3. Encoder communication interface setting error
4. Encoder port number setting error
5. Wire failure (shor circuit, wire breakage)
6. Encoder malfunction
7. Driver's pre-circuit board malfunction
8. Noise generated in QEP encoder
9. Encoder's baud rate is unsupported
10. Encoder firmware update failed

AL-XX description – 388

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Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is

recommended that upgrade driver version at least 3.0.13.
2. Check if encoder wiring and pin definitions are correct or not. Refer to
"Wiring and signal" section of manual.
3. Refer to "Driver Parameter Manual", set parameters correctly and restart
drive.
4. Replace encoder cable (encoder's green wire between the drive and
motor), and send broken one to
Suzhou Syntec.
5. Replace motor
6. Replace driver
7. Set Pn-52E(P6-65) to change the speed in startup.
8. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
9. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
10. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

Detailed Instructions AL-27 Issue Trouble Shooting

15.49 AL-28 Encoder Pulse Loss

All in one ID AL-305
2nd Single Axis ID

1st Single Axis ID AL-28 Alarm Name Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Encoder cable malfunction

2. Encoder's signal is interfering by rotor's axis with magnetic
3. Encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

AL-XX description – 389

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15.50 AL-28 Encoder Pulse Loss_Tuning Alarm Description

All in one ID AL-305
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID AL-28 Alarm Name Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Encoder cable malfunction

2. Encoder malfunction

Possible Solution 1. Replace cable.

2. Send to Syntec or authorized representative.

15.51 AL-29 Motor Parameter Estimation Failure - Abnormal Output

Command
All in one ID AL-4
00
2nd Single Axis
ID

1st Single Axis AL-2 Alarm Motor Parameter Estimation Failure - Abnormal Output
ID 9 Name Command

Alarm Content The search for the estimated current command fails during parameter estimation

Possible Cause 1. Encoder malfunction

2. Mechanical abnormality or excessive motor load inhibits motor rotation
3. Abnormal current control

Possible 1. Confirm whether any alarm occurs in the "encoder function test" test. Handle the alarm
Solution during the "encoder function test" test.
2. Check whether the current reaches the 120% rated current of the motor during the
estimation process. Ensure that the motor parameters are estimated when the motor is
no-load. If the load cannot be removed, it is recommended to use "static induction
motor tuning".
3. The voltage command exceeds 40% of the rated motor voltage during the tuning
process. The setting of the internal gain ratio Pn-F2D (Fn-18) of the tuning machine
starts from 100% and is gradually lowered by 20% steps

AL-XX description – 390

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15.52 AL-30 V/f Overcurrent

All in one ID AL-501
2nd Single Axis ID

1st Single Axis ID AL-30 Alarm Name V/f Overcurrent

Alarm Content 1. The current feedback is continuously over the maximum current of motor in V/
f mode.
2. Triggered when current feedback is greater than 120% of maximum current

Possible Cause 1. Severe setting of acceleration time or jerk time

2. Incorrect V/f curve setting
3. The motor is overload.

Possible Solution 1. Increase jerk time(ms) and acceleration time

2. Adjust V/f operating curve
3. Appropriately decrease the load.

Remark From v2.12.7 , the second trigger mechanism of alarm content has been removed.

15.53 AL-31 Over Torque 1

All in one ID AL-203
2nd Single Axis ID

1st Single Axis ID AL-31 Alarm Name Over Torque 1

Alarm Content Motor torque exceeds torque level 1 countinuously for over torque check time 1.

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during operation
2. Encoder or motor wiring error
3. Encoder malfunction

Possible Solution 1. Check if difference between command and motor speed feedback is too great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and Signal" section
of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning" section of manual.

AL-XX description – 391

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15.54 AL-32 Over Torque 2

All in one ID AL-204
2nd Single Axis ID

1st Single Axis ID AL-32 Alarm Name Over Torque 2

Alarm Content Motor torque exceeds torque level 2 countinuously for over torque check time
2

Possible Cause 1. Motor is stuck due to machanical factors, leading to overload during
operation
2. Encoder or motor wiring error
3. Encoder malfunction

Possible Solution 1. Check if difference between command and motor speed feedback is too
great.
2. Check wiring between encoder and U,V,W cables, refer to "Wiring and
Signal" section of manual.
3. Execute "Encoder test" and check for alarms, refer to "Auto tuning"
section of manual.

15.55 AL-33 2nd Encoder Index Error

All in one ID AL-31
1
2nd Single Axis
ID

1st Single Axis AL-33 Alarm Name 2nd Encoder Index Error
ID

Alarm Content 1. Encoder didn't detect reference signal during encoder test.
2. Encoder-rotor offset calibration takes too long.

Possible Cause 1. Connector wiring is poor contact, or connection is wrong.

2. Second encoder setting error.
3. Second encoder pole number(Pn-92A/P6-90) setting error.
4. Communication interference
5. Second encoder hardware malfunction

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Possible 1. Check wiring of second encoder, refer to "Wiring and Signal" section of manual.
Solution 2. Execute "Encoder test". If any alarms goes off, refer to "Syntec auto tuning" section of
manual.
3. Set encoder pole number correctly and reboot driver.
4. Refer to "Syntec motor encoder grounding program" section of manual
5. Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter
equals encoder resolution or not. If not , send back to distributor or Syntec
representative to check hardware.

15.56 AL-34 2nd Encoder Direction Error

All in one ID AL-312
2nd Single Axis
ID

1st Single Axis AL-34 Alarm Name 2nd Encoder Direction Error
ID

Alarm Content Second encoder's direction is opposite of UVW phase sequence.

Possible Cause 1. The parameter "Second encoder polarity " setting error

Possible 1. Check whether mechanical angle is correct or not. If mechanical angle is incorrect and
Solution motor is PMSM type, change any two of UVW power cable. If motor is NOT PMSM type,
set parameter Pn-022(P6-82) ( 0 to 1、1 to 0 ) and reboot driver.
If motor is PMSM type, set parameter Pn-022(P6-82) is not recommended.

15.57 AL-35 2nd Encoder resolution error

All in one ID AL-313
2nd Single Axis ID

1st Single Axis ID AL-35 Alarm Name 2nd Encoder resolution error

Alarm Content Second encoder resolution error.

Possible Cause 1. 2nd encoder resolution Pn-922(P6-81) setting error

2. 2nd Encoder pole number Pn-92A(P6-90) setting error.
3. Second encoder hardware malfunction

AL-XX description – 393

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Possible Solution 1. Check if parameter Pn-922(P6-81) is equal to and resolution or not. If they
differ not, set encoder resolution to correct value correct encoder resolution
value and restart drive and reboot drive.
2. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and
reboot driver
3. Send back to authorized dealer or Syntec Corp. for repairs.

15.58 AL-36 2nd Encoder no feedback

All in one ID AL-314
2nd Single Axis ID

1st Single Axis ID AL-36 Alarm Name 2nd Encoder no feedback

Alarm Content Drive fails to receive signals from the second encoder .

Possible Cause 1. Second encoder wire is untied or unconnected.

2. Encoder communication interface setting error.
3. Encoder port number setting error.
4. Wire failure (shor circuit, wire breakage)
5. Encoder malfunction
6. Driver's pre-circuit board malfunction
7. In dual feedback control and 2nd encoder type is QEP, mechanical problem
and machining condition may cause alarm
8. Encoder's baud rate is unsupported
9. Encoder firmware update failed

AL-XX description – 394

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Possible Solution 1. Check if serial encoder wiring and pin definitions for errors are correct or
not. Refer to "Wiring and signal" section of manual.
2. Refer to "Drive Parameter Manual", set parameters correctly and reboot
driver.
3. Replace encoder cable (encoder's green wire between the drive and motor),
and send broken one to Suzhou Syntec.
4. Replace motor
5. Replace driver
6. Refer to "Dual feedback control and outer feedback using linear scale"
section of manual, change Pn-52F properly
7. Currently supported encoder baud rates are as follows:
TAMAGAWA、SYNTEC、SANKYO、BiSSC：2.5MHz
Nikon: 2.5MHz、4MHz
HIWIN：2.35MHz
8. If the alarm happend after encoder firmware update, please contact syntec
or authorized representative
9. If using BiSSC encoder, and the alarm happens during Encoder Offset
Searching 2-4 tuning. With there is another encoder plugged, please reboot
the drive. With none of encoder plugged, that means the encoder used
probably not support 2-4 tuning. In this case, please using Encoder Offset
Searching 3-4 tuning or contact distributor or Syntec representative.

15.59 AL-38 Excessive position error between 1st and 2nd feedback
All in one ID AL-520
2nd Single Axis ID

1st Single Axis ID AL-38 Alarm Excessive position error between 1st and 2nd
Name feedback

Alarm Content Position error between 1st and 2nd feedback exceeds allowed level

Possible Cause 1. Belt slip

2. 2nd encoder pulse loss, no feedback or encoder polarity error
3. Gear ratio set incorrectly
4. Pn-51A set too strictly
5. Uses ABZ type as 2nd encoder and the resolution value is wrong

AL-XX description – 395

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Possible Solution 1. Check belt mechanism.

2. Execute "Encoder test" and observe whether any alarms are triggered. Refer to
"Auto tuning" section of manual.
3. Measure and examine gear ratio again.
4. Check Pn-51A setting. Refer to 2nd Generation Driver Dual Feedback Tuning
Manual(Analysis platform) or "The Pos Dual Feedback Control Of The Linear
Scales with Analysis Platform"
a. For spindle dual feedback, it is recommended setting this error bound
(Pn-51A) as 0.1 times of the 2nd encode resolution.
b. For axial dual feedback, if the resolution of the outer feedback linear
scale is R pulse/mm and the mechanism has a backlash error of P mm,
this parameter setting (Pn-51A) must be greater than P * R, and it is
recommended to set 2 to 3 times P * R or more.
5. For axial dual feedback, please check whether【Pn-922】2nd Encoder
Resolution is set correctly.

15.60 AL-39 2nd Encoder Pulse Loss

All in one ID AL-315
2nd Single Axis ID

1st Single Axis ID AL-39 Alarm Name 2nd Encoder Pulse Loss

Alarm Content Pulse number detected is different in each revolution

Possible Cause 1. Second encoder's cable problem

2. Second encoder's signal is interfering by rotor's axis with magnetic
3. Second encoder malfunction

Possible Solution 1. Replace cable.

2. Check if joining between encoder cable and motor is double end
grounded. Check if encoder and motor are grounded.
3. Send back to Syntec or authorized representative.

15.61 AL-41 Encoder external(1) Thermal Sensor Over Temperature

All in one ID AL-321
2nd Single Axis ID

1st Single Axis ID AL-41 Alarm Name Encoder external(1) Thermal Sensor
Over Temperature

AL-XX description – 396

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Alarm Content The temperature that encoder external(1)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Motor cooling system failure

2. Version compatability
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, encoder external(1) thermal sensor type setting error
6. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-743(P1-33) to correct protective temperature limit.
3. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor
overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for encoder external(1) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75B into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

15.62 AL-42 Encoder External(2) Thermal Sensor Over Temperature

All in one ID AL-322
2nd Single Axis ID

1st Single Axis ID AL-42 Alarm Name Encoder External(2) Thermal Sensor
Over Temperature

Alarm Content The temperature that encoder external(2)'s Thermal Sensor detect is over drive's
protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Parameter error
4. With SYNTEC encoder, encoder external(2) thermal sensor type setting error

AL-XX description – 397

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-744(P1-34) to correct protective temperature limit.
3. Make sure parameter Pn-744 "Syntec Encoder external(2) Thermal Sensor
overheat threshold" is not 0.
If temperature sensing wires are floating, alarms will be prone to happen as
temperature display will be 145 degrees.
4. Check the type of resistance used for encoder external(2) thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75C into 1.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

15.63 AL-45 2nd Encoder External(1) Thermal Sensor Over Temperature

All in one ID AL-325
2nd Single Axis ID

1st Single Axis ID AL-45 Alarm Name 2nd Encoder External(1) Thermal
Sensor Over Temperature

Alarm Content The temperature that 2nd encoder external(1)'s Thermal Sensor detect is over
drive's protective limit.

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(1)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting
error
6. Encoder hardware malfunction

AL-XX description – 398

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-746(P1-36) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(1) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(1) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75F into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

15.64 AL-46 2nd Encoder External(2) Thermal Sensor Over Temperature

All in one ID AL-326
2nd Single Axis ID

1st Single Axis ID AL-46 Alarm Name 2nd Encoder External(2) Thermal
Sensor Over Temperature

Alarm Content Encoder External(2) detects Thermal Sensor's temperature over drive's protective
limit

Possible Cause 1. Cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. Motor's Thermal Sensor wire unconnected to Encoder external(2)'s
temperature sensing wire(the yellow and green line of the encoder,
respectively)
5. With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting
error
6. Encoder hardware malfunction

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Possible Solution 1. Check and change cooling system.

2. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-748(P1-38) to correct protective temperature limit.
3. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal
Sensor overheat threshold" is set correctly.
4. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing
wire. If floating, alarms will be prone to happen as temperature display will be
145 degrees.
5. Check the type of resistance used for 2nd encoder external(2) thermal sensing.
If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-760 into 1.
6. If all above solutions fail to solve the problem, Thermal Sensor may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

15.65 AL-48 Encoder Status Extreme Error

All in one ID AL-307
2nd Single Axis ID

1st Single Axis ID AL-48 Alarm Name Encoder Status Extreme Error

Alarm Content Encoder status has extreme errors to operate normally

Possible Cause 1. Serial encoder communication interference

2. Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Encoder's cable grounding failure
5. Encoder communication type setting error
6. Automatic search for BiSSC data length is failure
7. if the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
8. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Encoder's firmware malfunction
10. Encoder's hardware malfunction

AL-XX description – 400

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Possible Solution 1. Check if drive's status parameter Pn-D73~Pn-D76(D1-28,D1-29,D1-46,D1-47)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive is defected has defects. Please contact
Suzhou or Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions:
a. Attach magnetic ring to both sides of the encoder cable
b. try to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-900(P3-20) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D95 and other encode's alarms first.
11. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

Detailed Instructions AL-48 Issue Problem Shooting

15.66 AL-49 2nd Encoder Status Extreme Error

All in one ID AL-317
2nd Single Axis ID

1st Single Axis ID AL-49 Alarm Name 2nd Encoder Status Extreme
Error

Alarm Content 2nd Encoder status has extreme errors to operate normally

AL-XX description – 401

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Possible Cause 1. Second encoder communication interference.

2. Second Serial encoder wire is untied or unconnected
3. Connector between drive and encoder has solder empty or code solder
4. Second encoder's cable grounding failure
5. Second encoder communication type setting error.
6. Automatic search for BiSSC data length is failure
7. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
8. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then probably occurs "Encoder extreme over
temperature".
9. Second encoder's firmware malfunction
10. Second encoder's hardware malfunction

Possible Solution 1. Check if drive's status parameter Pn-D77~Pn-D7A(D1-42,D1-43,D1-59,D1-60)

is zero or not.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor double end grounded.
4. Check welding wire at the interface between encoder and drive.
5. Check welding wire at the interface between encoder and motor.
6. Check conduction between metal part of first encoder port and drive case.
If it's not conduction , the drive has defects. Please contact Suzhou or
Taiwan Technical Center for changing procedure.
7. If it did't work by the above solutions,
a. Attach magnetic ring to both sides of the encoder cable
[Link] to separate the encoder cable from the motor power cable or other
powerful cables.
8. Refer to chapter "Drive Parameter" in user manual, set Pn-920(P6-80) to
right value, and reboot
9. Check BiSSC Encoder data length. Support 18, 26, 32, 36bit BiSSC Encoder
only.
10. If the drive is v2.x servo drive with a Nikon encoder, check drive's status
parameter Pn-D96 and other encode's alarms first.
11. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over
temperature self-diagnosis", then check temperature feedback and settings.
12. Backup motor's parameters and record drive's and encoder's versions.
Update encoder firmware's version to V1.8.14 or above.
13. Please contact Suzhou or Taiwan Technical Center.

15.67 AL-50 Current Tuning Error

All in one ID AL-402
2nd Single Axis ID

1st Single Axis ID AL-50 Alarm Name Current Tuning Error

Alarm Content Current tuning error

AL-XX description – 402

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Possible Cause 1. Excess current during tuning.

Possible Solution 1. Redo the "Current Tuning" test

2. Send back to Syntec or authorized representative

15.68 AL-51 Encoder Halt Alarm

All in one ID AL-300
2nd Single Axis ID

1st Single Axis ID AL-51 Alarm Name Encoder Halt Alarm

Alarm Content Encoder crashed and can't correctly send back position data.

Possible Cause 1. Syntec encoder crash and watchdog restart encoder. Non-Syntec encoder
internal error.
2. Motor overheating
3. Noise interference
4. Hardware malfunction

Possible Solution 1. Reboot driver and observe encoder for abnormality

2. Check Pn-90E(P3-34) Encoder Reset Counter. If encoder abnormal, check
whether the motor is overheated or not.
3. Make sure the shielding wire attached to encoder inside the junction box is
connected to the motor's ground wire.
4. Replace encoder.
5. If this is a recurring issue, send back to authorized dealer or Syntec Corp.
for repairs

Detailed Instructions AL-15 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

15.69 AL-52 2nd Encoder Halt Alarm

All in one ID AL-310
2nd Single Axis
ID

1st Single Axis AL-52 Alarm Name 2nd Encoder Halt Alarm
ID

AL-XX description – 403

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Alarm Content Second encoder cashes, unable to send back position data

Possible Cause 1. Syntec encoder crash and watchdog restart encoder. Non-Syntec encoder internal
error.
2. Motor overheating
3. Noise interference
4. Hardware malfunction

Possible 1. Restart and observe second encoder for abnormality

Solution 2. Check Pn-92E(P6-94) 2nd Encoder Reset Counter. If encoder abnormal, check whether
the motor is overheated or not
3. Check whether the motor is overheated or not, if the parameter Pn-92E(P6-94) is 5
4. Make sure the shielding wire attached to encoder inside the junction box is connected
to the motor's ground wire.
5. Replace encoder.
6. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D96】2nd Enc Error Status ALMC

Instructions

15.70 AL-53 Inverter Type Error

All in one ID AL-133
2nd Single Axi
s ID

1st Single AL-53 Alarm Name Inverter Type Error

Axis ID

Alarm 1st Single Axis: Triggered when power stage parameters and the parameter, which is
Content detected from power stage, is mismatch.
All in one/2nd Single Axis: Triggered while accessing power stage information.

Possible 1st Single Axis:

Cause
1. Control board is incompatible with Power Stage ID(P5-07)
2. Parameter Power Stage ID(P5-07) setting error
All in one/2nd Single Axis:
1. Triggered when power stage information stored on power stage cannot be read.
2. Triggered when the number of detected current sensors is abnormal.
3. The inverter informations of current sensor is wrong

AL-XX description – 404

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Possible 1. Send back to distributor or Syntec representative for hardware repair.

Solution 2. 1st Single Axis:
a. Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not
consistent
b. If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp.

15.71 AL-54 Encoder Z Index Shift

All in one ID AL-306
2nd Single Axis ID

1st Single Axis ID AL-54 Alarm Name Encoder Z Index Shift

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encode is error possibly.

Possible Cause Syntec encoder:

1. Syntec encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is differ from the setting parameter
5. Magnetic ring's non-Zindex zone has magnetic field distribution
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

AL-XX description – 405

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Possible Solution Syntec encoder:

1. Update drive's version to 1.6.14 or above(Multi-Axis Servo Drive is updated
to V2.2.5 or above), and update encoder's version to 2.0.7 or above.
2. Check if encoder and motor are grounded.
3. Check if joining between encoder cable and motor is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle
after executing encoder test(rated current 150%). make sure alarm AL54/
AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed Instructions AL-54 Issue Trouble Shooting

15.72 AL-55 2nd Encoder Z Index Shift

All in one ID AL-316
2nd Single Axis
ID

1st Single Axis AL-55 Alarm Name 2nd Encoder Z Index Shift
ID

Alarm Content Relative position between A/B phase and Z index is different in each revolution,
so feedback position of encoder is error possibly .

AL-XX description – 406

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Possible Cause Syntec encoder:

1. Second encoder's firmware version is outdated
2. Encoder is under noise interference, which causing feedback signal error.
3. Encoder's signal is interfering by rotor's axis with magnetic
4. Hallow magnetic ring Zindex position is different than from the written parameter.
5. Magnetic ring's non-Zindex zone has magnetic field distribution
6. Hardware malfunction
Non-Syntec encoder:
1. The circuit board of non-Syntec encoder is broken.
2. Non-Syntec sensor and encoder are wrong assembly.

Possible Syntec encoder:

Solution
1. Update drive's version to 1.6.14 or more recent(Multi-Axis Servo Drive is updated to
V2.2.5), and update encoder's version to 2.0.7 or above.
2. Check if second encoder and motor are grounded.
3. Check if joining between second encoder cable and motor are is double end grounded.
4. Short term countermeasure:
Magnetic axle center causing AL-54 SOP
Long term countermeasure:
Cross-Strait motor plants import axle center inspections starting 2016/7
5. Short term countermeasure:
Raise Z index trigger level of P6-60/Pn-940 encoder to 35, and position axle after
executing encoder test(rated current 150%). make sure alarm AL54/AL306 doesn't go off.
Long term countermeasure:
Imported ultimate solution into manufacture process since 2018/1/11
6. Send the second encoder to Syntec or authorized representative for repair.
Non-Syntec encoder:
1. Check the encoder is contaminated by dust or oil.
2. Check the gap between sensor and encoder is correctly.
3. Send back to Syntec Corp.

Detailed AL-54 Issue Trouble Shooting

Instructions

15.73 AL-56 2nd Encoder Battery Low Voltage Position Loss

All in one ID AL-812
2nd Single Axis ID

1st Single Axis ID AL-56 Alarm Name 2nd Encoder Position Loss

Alarm Content Second encoder battery less than 2.5V, multi-turn position data loss

AL-XX description – 407

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Possible Cause 1. Encoder voltage too low or no battery

a. Nikon, Panasonic: battery voltage is less than 2.5 V.
b. Mitsubishi: battery voltage is less than 2.9V.
c. HCFA: battery voltage is less than 1.7V.
d. Delta: battery voltage is less than 3.1V.
2. Parameter set incorrectly

Possible Solution 1. Change battery

a. With controller: Change battery and reboot system.
b. No controller: Change battery, set parameter Pn-F44(Fn-34) to 1
and reboot driver.
2. Check parameter Pn-924(P6-83). If not using an absolute encoder, set Pn-924 to 0,
save and reboot driver

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

15.74 AL-58 Encoder Download Parameters Fail

All in one ID AL-334
2nd Single Axis ID

1st Single Axis ID AL-58 Alarm Name Encoder Download Parameters

Fail

Alarm Content Encoder parameter download process is unsuccessful

Possible Cause 1. With Syntec motors after manufacturing date of 2021/05, the older driver
may not support its communication.
2. The parameters read back from encoder is incorrect.
3. Signal transfer error due to the poor contact of the first encoder's pin
4. With hallow type encoder(mini encoder), check whether motor serial
number is not zero

Possible Solution 1. With Syntec motors after manufacturing date of 2021/05, it is recommended
that upgrade driver version at least 3.0.13.
2. Check status parameter "First encoder parameter read back status", single
axis' parameter is D2-97, four in one's status parameter is Pn-E5F.
3. Check if encoder is wired correctly and whether there are interferences.
4. Check connectivity of encoder connector pins
5. with hallowed encoder, please set motor serial number as 0 and reboot
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.

AL-XX description – 408

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15.75 AL-59 2nd Encoder Download Parameters Fail

All in one ID AL-335
2nd Single Axis ID

1st Single Axis ID AL-59 Alarm Name 2nd Encoder Download

Parameters Fail

Alarm Content 2nd Encoder parameter download process unsuccessful

Possible Cause 1. The parameters read back from 2nd encoder is incorrect.
2. Signal transfer error due to the poor contact of the 2nd encoder's pin
3. With hallow type encoder(mini encoder), check whether motor serial number
is not zero

Possible Solution 1. Check status parameter "2nd encoder parameter read back status", single
axis' parameter is D2-98, four in one's status parameter is Pn-E60.
2. Check if encoder is wired correctly and whether there are interferences.
3. Check connectivity of encoder connector pins
*With this alarm occurring, we would not recommend saving parameters
permanently.
If alarm doesn't occur after rebooting, parameters have been read correctly.
If this problem reoccurs, please contact dealer or Syntec Corp. for repairs.
Refer to AL-58问题处置 for alarm trouble shooting.

15.76 AL-62 Spindle Posing Deviate

All in one ID AL-511
2nd Single Axis ID

1st Single Axis ID AL-62 Alarm Name Spindle Posing Deviate

Alarm Content Position deviated after posing complete

Possible Cause 1. Orientation angle setting error, mechanical interference cause spindle diverge
2. Spindle orientation check window is too narrow

Possible Solution 1. Check orientation angle and mechanical interference

2. Check whether parameter Pn-522(P6-12) is set in a reasonable range

AL-XX description – 409

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15.77 AL-63 Servo On Command Conflict

All in one ID AL-522
2nd Single Axis ID

1st Single Axis ID AL-63 Alarm Name Servo On Command Conflict

Alarm Content Servo on command conflict

Possible Cause 1. Drive receives Servo On and Auxiliary function at the same time

Possible Solution 1. Check if parameter Pn-F10(Fn-00) is set to enable auxiliary functions

2. Avoid Servo On and enabling Auxiliary function at the same time

Note • Alarm has been delete for single axis drive version V1.6.9 and after.
• Alarm has been delete for 4-in-1 drive version 4 in 1 V2.3.0 and after.

15.78 AL-66 Encoder multi-turn data error

All in one ID AL-30C
2nd Single Axis ID

1st Single Axis ID AL-66 Alarm Name Encoder multi-turn data error

Alarm Content Encoder module error, causing encoder unable to read multi-turn data

Possible Cause 1. Nikon encoder's multi-turn data is incompatible to single-turn data

2. Panasonic encoder's multi-turn data is incompatible to single-turn data.
3. Mitsubishi encoder's multi-turn data is incompatible to single-turn data.
4. Tamagawa encoder's multi-turn data is incompatible to single-turn data.
5. HIWIN encoder's multi-turn data is incompatible to single-turn data.
6. Sankyo encoder's multi-turn data is incompatible to single-turn data.
7. HCFA encoder's multi-turn data is incompatible to single-turn data.

Possible Solution 1. Check encoder for dust or oil contamination

2. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D95】Enc Error Status ALMC

Instructions

AL-XX description – 410

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15.79 AL-67 2nd Encoder multi-turn data error

All in one ID AL-31C
2nd Single Axis
ID

1st Single Axis AL-67 Alarm Name 2nd Encoder multi-turn data error
ID

Alarm Content Encoder module error, causing encoder unable to read multi-turn data.

Possible Cause 1. Nikon 2nd encoder's multi-turn data is incompatible to single-turn data
2. Panasonic 2nd encoder's multi-turn data is incompatible to single-turn data.
3. Mitsubishi 2nd encoder's multi-turn data is incompatible to single-turn data.
4. Tamagawa 2nd encoder's multi-turn data is incompatible to single-turn data.
5. HIWIN 2nd encoder's multi-turn data is incompatible to single-turn data.
6. Sankyo 2nd encoder's multi-turn data is incompatible to single-turn data.
7. HCFA 2nd encoder's multi-turn data is incompatible to single-turn data.

Possible 1. Check encoder for dust or oil contamination

Solution 2. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs

Detailed 【Pn-D96】2nd Enc Error Status ALMC

Instructions

15.80 AL-68 1st Encoder over speed when power on

All in one ID AL-308
2nd Single Axis ID

1st Single Axis ID AL-68 Alarm Name 1st Encoder over speed when power on

Alarm Content Position changes too fast leads to unfinished initialization.

Note: If alarm occurs right after power on, encoder will not complete parameter
readback.

AL-XX description – 411

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Possible Cause 1. Nikon encoder's speed exceeds 250RPM when power is on

2. If alarm occurs when motor isn't running, there is possibly encoder malfunction.
3. If the first encoder is Panasonic Encoder,the motor's speed must run below
100RPM when power is on.
4. If the first encoder is Mitutoyo Encoder,the motor's speed must run below
100RPM when power is on.

Check Check if motor is running before drive is plugged in

Possible Solution 1. Once the motor stops, reset alarm.

2. Contact motor company for repair.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

15.81 AL-69 2nd Encoder over speed when power on

All in one ID AL-318
2nd Single Axis ID

1st Single Axis ID AL-69 Alarm Name 2nd Encoder over speed when power on

Alarm Content Position changes too fast leads to unfinished initialization.

Note: If alarm occurs right after power on, encoder will not complete parameter
readback.

Possible Cause 1. Nikon encoder speed exceeds 250RPM right after power on.
2. If alarm occurs when motor isn't running, encoder malfunction is possible
3. If the second encoder is Panasonic Encoder,the motor's speed must run
below 100RPM when power is on.
4. If the second encoder is Mitutoyo Encoder,the motor's speed must run below
100RPM when power is on.

Check Observe if motor is running before drive power-on.

Possible Solution 1. Once the motor stops, reset alarm.

2. Contact motor company for repairs.

Detailed Instructions 【Pn-D96】2nd Enc Error Status ALMC

AL-XX description – 412

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15.82 AL-72 Drive Overload

All in one ID AL-101
2nd Single Axis ID

1st Single Axis ID AL-72 Alarm Name Drive Overload

Alarm Content Drive senses power module overload

Possible Cause 1. Overload during operation due to mechanical factors

2. Overload
3. Encoder or motor wiring error
4. Encoder failure
5. Current gain mismatch while running encoder test, magnetic encoder
correction or induction motor parameter estimation

Possible Solution 1. Eliminate mechanical factors.

2. Check if Idq current feedback Pn-D30(D1-16) has been greater than the
parameter Pn-651(P5-02), if so we suggest lowering motor load.
3. Refer to "Wiring and Signal" section of manual for cable re-connection.
4. Redo "Encoder test" and check for alarms, refer to "Auto tuning" section
of manual.
5. Lower Tuning Gain (Pn-F2D/Fn-18) to 20, if problem doesn't improve,
gradually tune drive parameter (Pn-F2D/Fn-18) to 5.

15.83 AL-74 Inertia Tuning Loading Too Large

All in one ID AL-413
2nd Single Axis ID

1st Single Axis ID AL-74 Alarm Name Inertia Tuning Loading Too Large

Alarm Content Displacement exceeds half the motion limit while estimating gravity

Possible Cause 1. Motion limit is set too small or motor power is insufficient

Possible Solution 1. Check motion limit Pn-F14(Fn-04) and motor power. Raise motion limit or
choose motor with larger power

AL-XX description – 413

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15.84 AL-75 Encoder Register Access Error

All in one ID AL-338
2nd Single Axis ID

1st Single Axis ID AL-75 Alarm Name Encoder Register Access Error

Alarm Content Encoder Register Access Error

Possible Cause 1. Error count is too high while accessing encoder register

Possible Solution 1. Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
i. Pn-D73(D1-28) Serial Encoder CRC error count(hardware)
ii. Pn-D74(D1-29) Serial Encoder CRC error count(software)
iii. Pn-D76(D1-47) Serial Encoder overtime error count
b. If this alarm occurs when saving parameters, reset alarm and
permanently resave parameters again.
c. If issue is recurring, contact dealer or Syntec Corp. for repairs.

15.85 AL-76 2nd Encoder Register Access Error

All in one ID AL-339
2nd Single Axis ID

1st Single Axis ID AL-76 Alarm Name 2nd Encoder Register Access
Error

Alarm Content 2nd Encoder Register Access Error

Possible Cause 1. Error count is too high while accessing 2nd encoder register

Possible Solution Preclude encoder wiring interferences, reinforce grounding

a. Status surveillance:
[Link]-D77(D1-42) Serial Encoder CRC error count(hardware)
[Link]-D78(D1-43) Serial Encoder CRC error count(software)
[Link]-D7A(D1-60) Serial Encoder overtime error count
[Link] this alarm occurs when saving parameters, reset alarm and permanently
resave parameters again.
[Link] issue is recurring, contact dealer or Syntec Corp. for repairs

AL-XX description – 414

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15.86 AL-77 Rotor Position Error

All in one ID AL-230
2nd Single Axis ID

1st Single Axis ID AL-77 Alarm Name Rotor Position Error

Alarm Content Torque integral direction and acceleration direction are inconsistent

Possible Cause 1. Encoder polarity error

2. Encoder-rotor pole offset error
3. Pn-502 is set too low
4. Motor vibration while servo on, speed feedback is above Pn-502

Possible Solution 1. Redo "Encoder test"

2. Redo encoder-rotor offset tuning
3. Pn-502 should be set between 5~25RPM(mm/sec)
4. Tune motor or set lower speed loop gain Pn-100(P2-02) and position loop
gain Pn102(P2-01).

Remark • Alarm threshold can be adjusted via Pn-502 (Zero speed check window) for
4-in1 version V2.4.6 and after.
• When linear motor monitors the initial signal of the encoder, it may cause
motor goes out of control. Re-boot the power can solve the problem.

15.87 AL-78 Load Inertia Value Error

All in one ID AL-414
2nd Single Axis ID

1st Single Axis ID AL-78 Alarm Name Load Inertia Value Error

Alarm Content Load intertia value out of range

Possible Cause 1. Rotor inertia value error

2. Linear motor load inertia value out of range

Possible Solution 1. Re-enter specifics' rotor inertia parameter, or re-execute rotor inertia estimation
during idling.
2. Refer to "linear motor SOP Q and A", restart rotor inertia tuning instead of load inertia
tuning.

AL-XX description – 415

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15.88 AL-81 Serious Belt slip

All in one ID AL-524
2nd Single Axis ID

1st Single Axis ID AL-81 Alarm Name Serious Belt slip

Alarm Content Speed error between external encoder and estimator is too great

Possible Cause 1. Belt slip

2. Gear ratio error

Possible Solution 1. Change or tighten belt

2. Set gear ratio properly

15.89 AL-850 Encoder Over Speed

All in one ID AL-30A
2nd Single Axis ID

1st Single Axis ID AL-850 Alarm Name Encoder Over Speed

Alarm Content 1. Nikon encoder speed exceeds 6000RPM

2. FeeDat encoder over speed
3. Motor with Panasonic encoder probably revolved over 6500RPM
4. Motor with Mitutoyo encoder exceeds maximum speed

Possible Cause 1. Check motor is over speed once or not.

Possible Solution 1. Avoid having encoder run at maximum speed.

Detailed Instructions 【Pn-D95】Enc Error Status ALMC

15.90 AL-860 Encoder Internal Over Temperature

All in one ID AL-320
2nd Single 轴向轴向 ID

1st Single 轴向轴向 ID AL-860 Alarm Name Encoder Internal Over

Temperature

AL-XX description – 416

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Alarm Content 1. Syntec encoder: Encoder temperature is higher than protection level Pn-742.
2. Nikon encoder: Encoder internal temperature is higher than operation
temperature or protection level Pn-742.
3. FeeDat encoder: Encoder internal is overheating
4. Panasonic encoder: Encoder internal temperature over 100 degrees Celsius
or protection level Pn-742.
5. Mitutoyo encoder: Encoder internal temperature over 65 degrees Celsius.
6. Mitsubishi encoder: Encoder internal temperature over 115 degrees
Celsius or protection level Pn-742.
7. Delta encoder: Encoder internal temperature is higher than 105 Celsius
degree.
8. Tamagawa 23 bit encoder: Encoder internal temperature is higher than 85
Celsius degree or protection level Pn-742.
9. Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105
Celsius degree or protection level Pn-742.

Possible Cause 1. Motor cooling system failure

2. Version compatibility
3. Thermal sensor signal error
4. With SYNTEC encoder, encoder internal thermal sensor type setting error
5. Encoder hardware malfunction

Possible Solution 1. Check and change motor cooling system.

2. If using SYNTEC, Nikon, Panasonic, Mitsubishi encoders, please check up Pn-
D61.
3. If using FeeDat, Tamagawa or Delta encoders, please resolve problem and
restart driver.
4. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter
Pn-742(P1-32) to correct protective temperature limit.
5. Make sure parameter Pn-742 "Syntec Encoder internal(1) KTY84 overheat
threshold" is set correctly.
6. Check the type of resistance used for encoder internal thermal sensing. If
using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder
firmware to V2.1.1 or higher. And set Pn-75A into 1.
7. If all above solutions fail to solve the problem, KTY84 may have
malfunctioned. Please contact Suzhou or Taiwan Tech Center.

Detailed Instructions AL-40, AL-41, AL-42 Issue Trouble Shooting

【Pn-D95】Enc Error Status ALMC

AL-XX description – 417