Page 01

MAXIMIZING
VOLUNTEERING
EXPERIENCE
START
 Course title Maximizing volunteering experience

Maximizing
Volunteering
Experience
Let’s get started!

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Welcome to the "Maximizing Volunteering Experience" course! I’m Fatima, and I’ll be your learning companion throughout this module. Together, we’ll explore new concepts,
engage in thought-provoking activities, and unlock the potential to make an even greater impact in your volunteer work.
Course title Maximizing volunteering experience

Recap

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Before moving forward let’s recap what you learnt during the previous training course.
Let’s recap together what we covered in the previous session.
 Course title Maximizing volunteering experience

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In the last training session for volunteers, we covered several key areas to support your growth and understanding of the volunteering landscape in Abu Dhabi. We began with
a psychometric activity designed to help you gain deeper self-awareness and better understand others.
 Course title Maximizing volunteering experience

Types of Volunteer Work

General Volunteering Specialized Volunteering

Volunteering Institutional Volunteering for Medical Education

in Events Volunteering Social Affairs Support

Virtual Takatof Sanid Financial literacy

Volunteering Program Program volunteering

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Next, we explored what volunteering means specifically within Abu Dhabi, examining the various types of volunteer opportunities available.
 Course title Maximizing volunteering experience

The Volunteering Policy in Abu Dhabi

The Policy aims to create an efficient and effective voluntary environment in the Emirate of Abu Dhabi

Introduction
1 • Policy Objectives
• Scope
Terms &
Conditions 4
• Main Pillars

Rights & Duties

The Main Terms
2 • Volunteering
• Other Terms
• Volunteers’ Rights & Duties
• Volunteer Teams Rights & Duties
• Volunteer Team Leader’s Rights & Duties
5
•
Types of Volunteer Work • Entities’involve volunteers Rights & Duties

Roles of Entities
6
Volunteering
3 • Department of Community
• Development
Committee
’
Maan
• Emirates Foundation

4
6

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We then delved deeper into your rights and duties as volunteers, as well as the rights and responsibilities of the entities you will collaborate with—directly
from the Abu Dhabi volunteering policy.
 Course title Maximizing volunteering experience

Volunteer Ladder
Hours Volunteered Opportunities Tenture
Ambassador
Seasoned volunteer leader who
develops and implements
strategies for enhancing 300 hours 15 ( Participated)
OR 6 Months
volunteering in respective 5 ( Managed)
neighborhood and region

Team Leader
Experienced volunteer that
identifies and leads
opportunities in respective 150 hours OR 10 4 Months
neighborhood

Team Captain
Temporary, opportunity-based
role that supports Team
Leaders and opportunity 50 hours OR 5 N/A
owners

Volunteer Entry-level volunteer that

participates in opportunities.
after undergoing training
0 - 50 hours 0-5 N/A

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Additionally, you were introduced to the concept of the Volunteer Ladder, which outlines the different levels of volunteer participation and leadership, helping you
understand the potential growth and development paths available as a volunteer.
 Course title Maximizing volunteering experience

Volunteer's Capacity Building journey

Level 3 Fundamentals of
Volunteer The art of
Ambassador Introduction to recruitment enhancing Inspiring change
fundraising
volunteering volunteering
strategies ecosystem

Level 2
Effectively Mastering The 2 Community
Public speaking Overseeing Emotional
Team Leader managing and presentation R's Retention and
engagement: Leading with
volunteer intelligence and Design thinking
Collaborating for compassion and innovation
opportunities skills recognition change programs decision making

Level 1b
Effectively
Introduction to
Team Captain volunteering
managing
opportunities

Level 1a
Maxmang The art of Becoming an
introduction to Communicating The learner
Volunteer volunteering problem effective
volunteering effectively mindset
experience solving team player

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These insights set the stage for the next steps in your Capacity Building journey, where we will continue to build on this foundational knowledge
and explore ways to further enhance your skills and impact.
 Course title Maximizing volunteering experience

Start

Identify Your Register/log in Participating in Research

Interests on volunteers.ae Introduction to Opportunities
Volunteering Course

Attend opportunity Receive details on Apply for an

related orientation orientation/training Opportunity
/training

End

Start Receive certificate

Volunteering and volunteering hours

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This module is designed to help you develop the skills and mindset needed to excel in your volunteering roles. By the end of this course, you'll be equipped with practical
strategies to enhance your commitment and adaptability, enabling you to make a significant impact in any volunteer opportunities.
 Course title Maximizing volunteering experience

R Recognize Key concepts related to commitment

and agility in volunteering

Course Objectives
In this course,
you will:

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These are Course Objectives of this module.

In this course, you will: Recognize key concepts related to commitment and agility in volunteering.
 Course title Maximizing volunteering experience

R Recognize Key concepts related to commitment

and agility in volunteering

Course Objectives
E Explore
The significance of commitment and an agile
mindset for successful volunteering

In this course,
you will:

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Explore the significance of commitment and an agile mindset for successful volunteering.
 Course title Maximizing volunteering experience

R Recognize Key concepts related to commitment

and agility in volunteering

Course Objectives
E Explore
The significance of commitment and an agile
mindset for successful volunteering

U Utilize Practical strategies to enhance commitment

and agility in volunteering roles

In this course,
you will:

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Utilize practical strategies to enhance commitment and agility in volunteering roles.

 Course title Maximizing volunteering experience

R Recognize Key concepts related to commitment

and agility in volunteering

Course Objectives
E Explore
The significance of commitment and an agile
mindset for successful volunteering

U Utilize Practical strategies to enhance commitment

and agility in volunteering roles

In this course,
E Examine how commitment and agility interact and
contribute to effective volunteer projects

you will:

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Examine how commitment and agility interact and contribute to effective volunteer projects.
 Course title Maximizing volunteering experience

R Recognize Key concepts related to commitment

and agility in volunteering

Course Objectives
E Explore
The significance of commitment and an agile
mindset for successful volunteering

U Utilize Practical strategies to enhance commitment

and agility in volunteering roles

In this course,
E Examine how commitment and agility interact and
contribute to effective volunteer projects

you will:
A Assess
Techniques for balancing commitment
and flexibility

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Assess various methods for effectively balancing commitment with flexibility.

 Course title Maximizing volunteering experience

R Recognize Key concepts related to commitment

and agility in volunteering

Course Objectives
E Explore
The significance of commitment and an agile
mindset for successful volunteering

U Utilize Practical strategies to enhance commitment

and agility in volunteering roles

In this course,
E Examine how commitment and agility interact and
contribute to effective volunteer projects

you will:
A Assess
Techniques for balancing commitment
and flexibility

D
A personalized plan to sustain both
Develop commitment and agility in future
volunteering efforts

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Develop a personalized plan to sustain both commitment and agility in future volunteering efforts.
 Course title Maximizing volunteering experience

Chapter 1: Understanding
Commitment in Volunteering
01
Chapter 2: Developing an
Agile Mindset
02
Chapter 3: Combining
Commitment and Agility
03

Conclusion and Next Steps

04
Final Assessment
05
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Table of Contents This course is designed to help you maximize your volunteering experience through three main chapters, each focusing on a critical aspect. You will engage
with instructional content, interactive scenarios, and practical exercises to reinforce your learning. At the end of the course, there is a final assessment to evaluate your
understanding and application of the concepts.
 Course title Maximizing volunteering experience

Chapter 1: Understanding
Commitment in Volunteering
01
Chapter 2: Developing an
Agile Mindset
02
Chapter 3: Combining
Commitment and Agility
03

Conclusion and Next Steps

04
Final Assessment
05
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Chapter 1: Understanding Commitment in Volunteering Chapter 2: Developing an Agile Mindset

Chapter 3: Combining Commitment and Agility Conclusion and Next Steps Final Assessment
 Course title Maximizing volunteering experience

Introduction
Volunteering is about impact, not just time.
This course will help you build commitment
and agility, offering tools to boost your
effectiveness and align your passion with
practical strategies.

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Introduction : Volunteering is more than just giving your time—it's about making a meaningful impact. To truly maximize your volunteering
experience, it’s essential to cultivate both commitment and agility. This course will guide you through understanding these crucial concepts and
 Course title Maximizing volunteering experience

Introduction
Volunteering is about impact, not just time.
This course will help you build commitment
and agility, offering tools to boost your
effectiveness and align your passion with
practical strategies.

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provide you with the tools to enhance your effectiveness in any volunteer role. Whether you're a seasoned volunteer or new to the field, this
module will help you align your passion with practical strategies for success.
 Course title Maximizing volunteering experience

CHAPTER 1
Understanding Commitment
in Volunteering

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Chapter 1: Understanding Commitment in Volunteering

Course title Maximizing volunteering experience

INTRODUCTION
TO
COMMITMENT

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Introduction to Commitment
 Course title Maximizing volunteering experience

GLUE FOR EFFORTS PERSISTENCE VITAL ROLE

Commitment holds Keeps you going Essential for a

a volunteer’s e�orts beyond initial meaningful
together excitement and volunteer
challenges experience

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Commitment in volunteering is often described as the glue that holds a volunteer’s efforts together. It’s what keeps you going even when the initial excitement
wears off or when challenges arise. In this section, we’ll explore what commitment truly means and how it plays a vital role in your volunteer experience.
 Course title Maximizing volunteering experience

Commitment in volunteering
is not just about showing up;
it’s about investing yourself
fully in the cause.

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Definition of Commitment in the Context of Volunteering Commitment in volunteering is not just about showing up; it’s about investing yourself fully in the cause,
 Course title Maximizing volunteering experience Page 01

Striving to make a
di�erence

Consistently meeting personal

obligations responsibility

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consistently meeting your obligations, and striving to make a difference. It’s the determination to see things through to the end, even when obstacles appear.
This dedication often stems from a deep connection to the mission of the organization and a personal sense of responsibility.
 Course title Maximizing volunteering experience

ROLE OF
Ongoing E�ort
Long-term projects rely on consistent
volunteer commitment
COMMITMENT

Lasting Impact
Commitment ensures sustained,
meaningful change

Enduring Success
Dedicated volunteers drive lasting
improvements

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The Role of Commitment in Achieving Successful Outcomes: Volunteering projects, especially those that are long-term or require ongoing effort, rely heavily on the commitment
of volunteers. When you commit to a cause, you’re not just helping in the short term; you’re contributing to the sustainability of the project. This sustained effort leads to
meaningful and lasting change, whether it's in the community, within an organization, or in the lives of those you serve
 Course title Maximizing volunteering experience

Let’s explore a few

real-life situations

START

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To grasp the role of commitment in volunteering, let’s explore a few real-life situations. These scenarios will help you
reflect on how to maintain your dedication, even when faced with challenges.
 Course title Maximizing volunteering experience

Scenario 1: Proactively Managing Schedule Con�icts

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Scenario 1: Proactively Managing Schedule Con�icts

 Course title Maximizing volunteering experience

Scenario 1: Proactively Managing Schedule Con�icts

SITUATION:

You’ve committed to a weekly tutoring

program, but work travel arises.

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Situation: You’ve committed to a weekly tutoring program, but work travel arises.
Question: What’s the most you can take?
 Course title Maximizing volunteering experience

Scenario 1: Proactively Managing Schedule Con�icts

SITUATION:
You’ve committed to a weekly tutoring program, but work travel arises.

What’s the most you can take?

Arrange a substitute tutor to Plan your travel around the

cover for you sessions

Prepare extra materials in Reschedule the sessions to

D.
advance a more convenient time

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Options: a) Arrange a substitute tutor to cover for you. b) Plan your travel around the sessions. c) Prepare extra materials in advance.
d) Reschedule the sessions to a more convenient time.
Better Answer : a) Arrange a substitute tutor to cover for you.
 Course title Maximizing volunteering experience

Scenario 2: Staying Dedicated to Long-Term Progress

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Scenario 2: Staying Dedicated to Long-Term Progress

 Course title Maximizing volunteering experience

Scenario 2: Staying Dedicated to Long-Term Progress

SITUATION:

Progress is slow in your sustainability

project, but you see its long-term value.

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Situation: Progress is slow in your sustainability project, but you see its long-term value.
Question: How can you stay committed?
 Course title Maximizing volunteering experience

Scenario 2: Staying Dedicated to Long-Term Progress

SITUATION:
Progress is slow in your sustainability project, but you see its long-term value.

How can you stay committed?

Help streamline processes Share ideas to speed up

to improve efficiency progress

Set smaller goals to keep Motivate the team by focusing

D.
momentum going on the big picture

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Options: a) Help streamline processes to improve efficiency. b) Share ideas to speed up progress.
c) Set smaller goals to keep momentum going. d) Motivate the team by focusing on the big picture.
Better Answer : a) Help streamline processes to improve efficiency.
 Course title Maximizing volunteering experience

Scenario 3: Taking Initiative to Balance Responsibilities

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Options: a) Help streamline processes to improve efficiency. b) Share ideas to speed up progress.
c) Set smaller goals toScenario 3: Takinggoing.
keep momentum Initiative
d) Motivate
to Balance
the
Responsibilities
team by focusing on the big picture.
Better Answer : a) Help streamline processes to improve efficiency.
 Course title Maximizing volunteering experience

Scenario 3: Taking Initiative to Balance Responsibilities

SITUATION:

You’ve taken on a leadership role

at a food bank, but personal
commitments are increasing.

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Situation: You’ve taken on a leadership role at a food bank, but personal commitments are increasing.
Question: How do you stay committed?
 Course title Maximizing volunteering experience

Scenario 3: Taking Initiative to Balance Responsibilities

SITUATION:
You’ve taken on a leadership role at a food bank, but personal commitments are increasing.

How do you stay committed?

Step down and take on a Delegate tasks to team

smaller role members

Propose a more flexible Mentor someone to take on

D.
meeting schedule some of your tasks

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Options: a) Step down and take on a smaller role. b) Delegate tasks to team members.
c) Propose a more flexible meeting schedule. d) Mentor someone to take on some of your tasks.
Better Answer : a) Step down and take on a smaller role.
 Course title The Maximizing volunteering
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Scenario 4: Managing Emotions in Challenging Situations

DONATION
FOR BETTER COMMUNITY

CHARITY

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Scenario 4: Managing Emotions in Challenging Situations

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Scenario 4: Managing Emotions in Challenging Situations

SITUATION:

You’ve been volunteering for a long-term

DONATION
FOR BETTER COMMUNITY
sustainability project, but progress
is slow, and you feel demotivated.

CHARITY

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Situation: You’re leading a volunteer team during a busy event, and a fellow volunteer seems overwhelmed by the pressure.
 ehtht
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Scenario 4: Managing Emotions in Challenging Situations

SITUATION:
Situation: You’re leading a volunteer team during a busy event, and a fellow v
olunteer seems overwhelmed by the pressure.
What’s the best way to handle this situation while staying committed to your role?

Reprimand the volunteer for Offer support and guidance to help

slowing down the work the volunteer manage the workload

Ignore the situation and

focus on your own tasks

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Question: What’s the best way to handle this situation while staying committed to your role?
Options: a) Reprimand the volunteer for slowing down the work. b) Offer support and guidance to help the volunteer manage the workload.
c) Ignore the situation and focus on your own tasks.
 ehtht
Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

Scenario 4: Managing Emotions in Challenging Situations

SITUATION:
Situation: You’re leading a volunteer team during a busy event, and a fellow v
olunteer seems overwhelmed by the pressure.
What’s the best way to handle this situation while staying committed to your role?

Reprimand the volunteer for Offer support and guidance to help

slowing down the work the volunteer manage the workload

Ignore the situation and

focus on your own tasks

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Better Answer: b) Offer support and guidance to help the volunteer manage the workload.
Explanation: Commitment in volunteering also involves helping your fellow volunteers manage challenges and stay focused. Emotional
intelligence plays a key role in maintaining team dynamics.
 Course title The Maximizing volunteering
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The Impact of Your Actions on Team Success

Your actions shape team success. True commitment is understanding
how your choices affect others and long-term goals

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In each of these scenarios, your actions impact not just your own experience but the well-being of others and the success of the overall project.
True commitment goes beyond simply fulfilling your duties; it involves understanding how your choices ripple out to affect your team, the people you're helping,
and the long-term goals you're working toward.
 Course title The Maximizing volunteering
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PREV

Balance Stay Collaborate

Responsibilities Motivated on Con�icts
Manage personal Keep focus during Resolve issues with
and professional slow progress a team-oriented
commitments approach

NEXT

.Whether it's balancing personal responsibilities, staying motivated through slow progress, or managing unexpected conflicts, it's important to consider the broader
implications of your actions and strive for solutions that benefit everyone involved. This is the essence of dedication and leadership in any role.
 Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

Next

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Now, let's explore the profound impact that commitment can have on your volunteer journey and the difference it can make in the lives of others. Press next to continue.
 THE L
IMPA
How Commitment A�ects
the Volunteer Experience
Sense of Purpose
Deeper Relationships
Consistency and Trust

How Commitment Affects the Volunteer Experience: Commitment transforms your volunteer experience, giving you a sense of purpose and fulfillment. Volunteers who are
fully committed often experience deeper connections with the cause and take pride in seeing the tangible results of their efforts. This dedication enhances their satisfaction
and strengthens relationships with fellow volunteers, staff, and the community
LERING TH
Course title The Maximizing volunteering
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CTION AN
Committed volunteers play a crucial
role in creating consistency and trust,
both essential for the success
of any project.

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Committed volunteers play a crucial role in creating consistency and trust, both essential for the success of any project.
 Course title The Maximizing volunteering
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Initial Role
Started with food distribution during
weekly shifts.

Taking Initiative
Partnered with stores and organized
food drives

Food Bank
Impact
Increased food distribution and
improved nutritional quality

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Initially, Muhammad began by helping with food distribution during his weekly shift. However, after noticing recurring shortages of key supplies, Muhammad’s commitment led
Situation:
him to take on additional You’ve taken
responsibilities. on a leadership
He initiated role atprogram
a partnership a food bank, but increased
with local personal
grocery stores responsibilities
to collect make
near-expiry it hard
but still to attend food
good-quality meetings.
donations. Muhammad also
organized monthly food drives at community centers Whatand
should you with
worked do? local farmers to secure fresh produce donations.
HE 2 RS
Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

D
Examples of
Committed
Volunteers
Making a
Food Bank

Di�erence

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Examples of Committed Volunteers Making a Difference:

Consider the story of Muhammad, a long-term volunteer at a local food bank.
 Course title The Maximizing volunteering
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Key Achievements

Mentored New Volunteers

Fostered a supportive environment
for newcomers

Streamlined Processes
Reduced waste in food sorting
operations
Food Bank

Awareness Campaign
Led a successful social media initiative
on food insecurity

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As a result of Muhammad’s efforts, the food bank not only increased the amount of food they could distribute but also improved the nutritional quality of what they were offering
to families in need.Situation: You’ve taken
His commitment didn’t on a leadership
stop there—he role at a food
mentored newbank, but increased
volunteers, personal
streamlined foodresponsibilities make
sorting processes it hardwaste,
to reduce to attend
andmeetings.
led a successful social media
What should
campaign that raised awareness about you
fooddo?
insecurity in the community.
 Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

Thanks to Muhammad’s dedication, the food bank saw a 40% increase

in donations and expanded its reach, helping hundreds more families
each month.

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Situation:
Thanks to You’ve
Muhammad’s taken on athe
dedication, leadership role
food bank sawataa40%
foodincrease
bank, but
in increased
donations personal responsibilities
and expanded make it
its reach, helping hard to attend
hundreds meetings.
more families each month.
What should you do?
 Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

This example shows how a committed volunteer can

amplify an organization’s impact. Muhammad’s dedication
and leadership created lasting, positive change

Food Bank

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This example shows how a committed volunteer can significantly

Examples amplify the impact
of Committed of an organization.
Volunteers Muhammad’s actions went beyond basic duties, demonstrating how
Making a Difference:
dedication,
Consider theinitiative,
story ofand strong leadership
Muhammad, can volunteer
a long-term create lasting, positive
at a local foodchange.
bank.
 Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

Activity

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Now, let's put your understanding to the test with a few quick scenarios. You'll decide whether the actions reflect true commitment or not.
 Course title The Maximizing volunteering
Art of Problem Solving experience Page 01

Identifying True Commitment

1
Ayesha attends all her shifts but rarely engages with
anyone beyond completing her assigned tasks

Does this re�ect true commitment?

Yes No

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Activity: Identifying True Commitment: Read the following sentences and select which ones reflect true commitment. Consider how each
action impacts others and contributes to the success of the project or organization.
1. Ayesha attends all her shifts but rarely engages with anyone beyond completing her assigned tasks.Does this reflect true commitment? Yes/No
 Course title The Maximizing volunteering
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Identifying True Commitment

2
Omar mentors new volunteers in addition to his daily
responsibilities, ensuring they feel confident in their roles

Does this re�ect true commitment?

Yes No

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2.Omar mentors new volunteers in addition to his daily responsibilities, ensuring they feel confident in their roles.
Does this reflect true commitment? Yes/No
 Course title The Maximizing volunteering
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Identifying True Commitment

3
Fatima always arrives on time for her shifts but leaves immediately
after completing her tasks, without offering any additional help

Does this re�ect true commitment?

Yes No

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3.Fatima always arrives on time for her shifts but leaves immediately after completing her tasks, without offering any additional help.
Does this reflect true commitment? Yes/No
 Course title The Maximizing volunteering
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Identifying True Commitment

4
Mohammed adjusts his schedule to help with unexpected issues
and often volunteers extra hours to ensure everything runs smoothly

Does this re�ect true commitment?

Yes No

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4.Mohammed adjusts his schedule to help with unexpected issues and often volunteers extra hours to ensure everything runs smoothly.
Does this reflect true commitment? Yes/No
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Identifying True Commitment

5
Noor only puts in minimal effort during the charity
event and avoids taking on any additional responsibilities

Does this re�ect true commitment?

Yes No

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5.Noor only puts in minimal effort during the charity event and avoids taking on any additional responsibilities.
Does this reflect true commitment? Yes/No
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Identifying True Commitment

6
Khalid seeks ways to improve efficiency in the recycling program and
motivates his fellow volunteers to find new ways to increase impact

Does this re�ect true commitment?

Yes No

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6. Khalid seeks ways to improve efficiency in the recycling program and motivates his fellow volunteers to find new ways to increase impact.
Does this reflect true commitment? Yes/No
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Identifying True Commitment

7
Latifa stopped attending her monthly shifts when her workload increased,
without notifying anyone, leaving the staff to find a replacement

Does this re�ect true commitment?

Yes No

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7.Latifa stopped attending her monthly shifts when her workload increased, without notifying anyone, leaving the staff to find a replacement.
Does this reflect true commitment? Yes/No
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Identifying True Commitment

8
Yousef helps with event logistics and actively participates in
brainstorming sessions to improve the school fundraiser's success

Does this re�ect true commitment?

Yes No

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8.Yousef helps with event logistics and actively participates in brainstorming sessions to improve the school fundraiser's success.
Does this reflect true commitment? Yes/No
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Identifying True Commitment

9
Mariam stays late at the library when the team is short-staffed
and often brings new ideas to increase community engagement

Does this re�ect true commitment?

Yes No

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9. Mariam stays late at the library when the team is short-staffed and often brings new ideas to increase community engagement.
Does this reflect true commitment? Yes/No
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Identifying True Commitment

10
Ahmed frequently reschedules or cancels his shifts, leaving gaps
in the schedule and creating challenges for the team

Does this re�ect true commitment?

Yes No

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10. Ahmed frequently reschedules or cancels his shifts, leaving gaps in the schedule and creating challenges for the team.
Does this reflect true commitment? Yes/No
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STRATEGIES FOR BUILDING COMMITMENT

Setting Clear Objectives

and Goals

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Strategies for Building Commitment - Setting Clear Objectives and Goals: One of the foundational strategies for building and maintaining commitment in volunteering is
setting clear, attainable goals. These goals provide direction, focus, and motivation, helping you stay committed even when challenges arise. By having a clear vision of what
you want to achieve, you're more likely to stay engaged and persistent in your efforts.