Table of Contents Infortrend

Infortrend EonStor / EonStor DS

S12/ S16/ S24 Series
Hardware Manual

Version 2.6
 Legal Information

Legal Information
All Infortrend products, including the product customers have purchased from
Infortrend, shall be subject to the latest Standard Warranty Policy available on the
Infortrend website: http://www.infortrend.com/global/Support/Warranty

Infortrend may from time to time modify, update or upgrade the software, firmware or
any accompanying user documentation without any prior notice. Infortrend will
provide access to these new software, firmware or documentation releases from
certain download sections of our website or through our service partners. Customer
shall be responsible for maintaining updated version of the software, firmware or
other documentation by downloading or obtaining from Infortrend, and installing
designated updated code, including but not limited to firmware, microcode, basic
input/out system code, utility programs, device drivers, and diagnostics delivered
with Infortrend product.

Before installing any software, applications or components provided by a third party,

customer should ensure that they are compatible and interoperable with Infortrend
product by checking in advance with Infortrend. Customer is solely responsible for
ensuring the compatibility and interoperability of the third party’s products with
Infortrend product. Customer is further solely responsible for ensuring its systems,
software, and data are adequately backed up as a precaution against possible
failures, alternation, or loss.

For any questions of hardware/ software compatibility, and the update/ upgrade code,
customer should contact Infortrend sales representative or technical support for
assistance.

To the extent permitted by applicable laws, Infortrend shall NOT be responsible for
any interoperability or compatibility issues that may arise when (1) products, software,
or options not certified and supported by Infortrend are used; (2) configurations not
certified and supported by Infortrend are used; (3) parts intended for one system are
installed in another system of different make or model.

2
 Contact Information

Contact Information
Customer Support Contact your system vendor or visit the following support sites.

 EonStor / EonStor DS Support

 ESVA Support

 EonNAS Support

Headquarters Infortrend Technology, Inc.

(Taiwan) 8F, No. 102, Sec. 3, Jhongshan Rd., Jhonghe Dist., New Taipei City 235, Taiwan

Tel: +886-2-2226-0126 Fax: +886-2-2226-0020 Email, Technical Support, Website

Japan Infortrend Japan, Inc.

6F Okayasu Bldg., 1-7-14 Shibaura, Minato-Ku, Tokyo, 105-0023 Japan

Tel: +81-3-5730-6551 Fax: +81-3-5730-6552 Email, Technical Support, Website

Americas Infortrend Corporation

435 Lakeside Dr. Sunnyvale, CA. 94085, USA

Tel: +1-408-988-5088 Fax: +1-408-988-6288 Email, Technical Support, Website

US East Coast Office

4 Northeastern Blvd. Suite 21B, Nashua, NH, 03062, USA

Tel: +1-603-610-6398 Fax: +1-603-610-6383 Email, Technical Support, Website

China Infortrend Technology, Ltd.

Room 1210, West Wing, Tower One, Junefield Plaza No.6 Xuanwumen Street, Xuanwu District,

Beijing, China

Tel: +86-10-6310-6168 Fax: +86-10-6310-6188 Email, Technical Support, Website

Europe (EMEA) Infortrend Europe LTD.

1 Cherrywood, Stag Oak Lane Chineham Business Park Basingstoke, Hampshire RG24 8WF, UK

Tel: +44-1256-707-700 Fax: +44-1256-707-889 Email, Technical Support, Website

Germany/ Infortrend Deutschland GmbH

Wappenhalle Business Center Konrad-Zuse-Platz 8, 81829 Munich, Germany

Tel: +49-89-2070-42650 Fax: +49-89-2070-42654 Email, Technical Support, Website

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 Copyright Notice

Copyright Notice
All rights reserved. This publication may not be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written
consent of Infortrend Technology, Inc.

Disclaimer Infortrend Technology makes no representations or warranties with respect to

the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Infortrend
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any person of
such revisions or changes. Product specifications are also subject to change
without prior notice.

Trademarks Infortrend, the Infortrend logo, SANWatch, ESVA, EonStor, EonStor DS,
EonNAS, and EonPath are registered trademarks of Infortrend Technology, Inc.
Other names prefixed with “IFT” and “ES” are trademarks of Infortrend
Technology, Inc.

 Windows is a registered trademark of Microsoft Corporation.

 Mac OS X is a registered trademark of Apple Computer, Inc.

 Linux is a trademark of Linus Torvalds.

All other names, brands, products or services are trademarks or registered

trademarks of their respective owners.

4
 Safety Precautions

Safety Precautions
Read these instructions carefully before you install, operate, or transport the EonStor
DS RAID system and JBODs.

Installation and Operation

 Install the rack cabinet and the associated equipment at a site where
the ambient temperature (special room cooling equipment may be
required) stays lower than:

a. 35C ~ if your system have a BBU (all dual controller systems

come with BBU by default)

b. 40C ~ if your system does not have a BBU

 Install the power source socket outlet near the enclosure where it is
easily accessible and ground the rack cabinet.

 Secure airflow clearance inside and around the rack cabinet.

- Secure an 18 to 20cm clearance on the rear side.
- Do not cover the enclosure openings.
- Route the cables inside the rack cabinet.
- Do not leave drive bays empty as it will affect airflow efficiency.

 Secure each enclosure module using its retaining screws.

 Place power cords and other cables away from foot traffic. Do not place
items on top of power cords and make sure they do not rest against
data cables.

 Install all modules to the enclosure before powering-on systems.

 Ensure that the correct power range is being used before powering-on.

 DO NOT remove covers or replaceable modules if they are not faulty.

 If the system is not going to be used for a long period of time,

disconnect it from the power mains to avoid transient over-voltage.

 For power source redundancy, please make sure that the two PSUs are
plugged into two different power sources (ie. different circuit breakers).

5
 Service and Maintenance

Service and Maintenance

 Keep the faulty module in place until you have a replacement unit; an
empty module greatly affects the airflow efficiency within the enclosure.

 During service operation, place the enclosure on soft and clean surface
to prevent exterior damage. Do not place tools or other items on top.

 When transporting the enclosure, repackage all disk drives separately in

the original package foam blocks. Replaceable modules can stay in the
enclosure if you are using the original package; if not, repackage them
separately as well.

 Disconnect the power cords before servicing or cleaning the enclosure.

 Use a slightly moistened paper sheet or cloth for cleaning. Avoid using
liquid or sprayed detergent.

 When replacing components, insert them as gently as possible while

assuring full engagement. Vibration and shock can easily damage hard
drives.

 Only qualified service personnel should open the enclosure.

 Contact service personnel if any of the following situations occurs:

- The power cord or plug is damaged.
- The enclosure has been exposed to moisture.
- The system has not been working properly.
- The enclosure was dropped against a hard surface.
- The enclosure shows obvious signs of breakage.

 To move the enclosure, more than one person might be necessary due
to its weight. Drives should be removed from the enclosure beforehand.

Important Notice

The use of Infortrend certified components is strongly recommended to ensure

compatibility, quality and normal operation with your Infortrend products. Please
contact your distributor for a list of Infortrend certified components (eg. SFP, SFP+,
HBA card, iSCSI cable, FC cable, memory module, etc.).
 ESD Precautions

ESD Precautions

 Handle the modules by their retention screws, ejector levers, or the

module’s metal frame/faceplate only. Avoid touching the PCB boards or
connector pins.

 Use a grounded wrist strap and an anti-static work pad to discharge

static electricity when installing or operating the enclosure.

 Avoid dust, debris, carpets, plastic, vinyl, and styrofoam in your work
area.

 Do not remove any module or component from its anti-static bag before
installation takes place.

 Drives must not be stacked on top of each other without their protective
drive trays. Even when drives are fixed in the drive trays, contacting the
exposed PCB or rear-side interface may damage the drives.
 About This Manual

About This Manual

The manual introduces hardware components of 2U, 3U and 4U RAID and JBOD systems. It also describes how to

install, monitor, and maintain them. The EonStor AxxF, AxxS, FxxF and SxxU series are NOT included in this manual.

For non-serviceable components, please contact our support sites.

Firmware operation: Consult the Firmware User Manual on the CD-ROM.

SANWatch software: Consult the SANWatch User Manual on the CD-ROM.

RAIDWatch software (not compatible with MAC OSX 10.7 or later): Consult RAIDWatch User Manual on the CD-ROM

Revision History
Version Date Description

1.0 Jun. 2011 Initial release

1.1 Jul. 2011 Added S16E-R1140-4, S12F-R/S2840N & S12S-J2000R/S-N models

1.2 Aug. 2011 Fibre / iSCSI model tables updated

Format change for translation compatibility

1.3 Oct. 2011
Copyright and Contact info update

Preinstalled components modification

1.4 Nov. 2011
4-port SAS topology update

1.5 Dec. 2011 Added SxxF-R2850 models

1.6 Feb. 2012 Updated JBOD rotary ID switch

Added S16S-G/R2250 models

1.7 Mar. 2012
Updated operating temperature

Added EonStor SxxF / SxxS models

Added safety / EMC standard definitions

1.8 Jun. 2012
Added MUX board installation

Added S16F-S/R2840N, S16S-J1000S1/R1 and S16S-J2000S/RN models

Added S12 / 16E - GR2251, S16E-GR2152-6 and S16F-GR2852-6 models

1.9 Jul. 2012 Updated JBOD and corresponding RAID systems

Added definitions for Type I & II controllers for CBM installation

DC PSU system earth lead installation

2.0 Aug. 2012
Added slide rail installation instructions
 About This Manual

2.1 Aug. 2012 Management console connection update

2.2 Nov. 2012 Updated EMC descriptions for DC powered systems

2.3 Jan. 2013 Added ESDS SxxF-2851 models

2.4 Feb. 2013 Updated ESDS S12 / 16 E – GR2251 specifications

Added ESDS B24 JBOD support for designated 2U RAID systems

2.5 Apr. 2013
Added ESDS SxxF-GR2651 and SxxF-GR2652-4 models

Added ES S12E-G2140, S16E-G/R2140, S16E-G1149, S16E-G/R2149, S12S-G2240,

2.6 May 2013
S16S-2240, S12F-G2840 & S16F-G2840

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 Table of Contents

Table of Contents
Legal Information ................................................................................................................... 2
Contact Information ............................................................................................................... 3
Copyright Notice .................................................................................................................... 4
Safety Precautions................................................................................................................. 5
About This Manual ................................................................................................................. 8
Table of Contents ................................................................................................................. 10

Introduction

Product Overview................................................................................................................. 14
Model Naming Conventions ................................................................................................... 14
Model Variations................................................................................................................... 15
2U Series ............................................................................................................................... 16
3U Series ............................................................................................................................... 17
4U Series ............................................................................................................................... 19
Major Components...............................................................................................................20
RAID Controller and Interface ................................................................................................ 20
JBOD Controller and Interface ............................................................................................... 20
Power supply unit with built-in cooling module ....................................................................... 21
The Rear Panel ..................................................................................................................... 22
Dual Controller Models........................................................................................................... 22
Single-Controller Models ........................................................................................................ 23
Upgrading Single Controller to Dual Controller System ......................................................... 23
Connection between RAID and JBOD ................................................................................... 23
Chassis ................................................................................................................................. 24
Front Panel............................................................................................................................. 24
Rear Panel ............................................................................................................................. 26
Internal Backplane ................................................................................................................. 31
Front Panel Components..................................................................................................... 32
LCD/LED Panel...................................................................................................................... 32
Chassis Ear............................................................................................................................ 34
Drive Tray............................................................................................................................... 35
Rear Panel Components...................................................................................................... 36
Controller Module of RAID Models......................................................................................... 36
Controller Module of JBOD Models........................................................................................ 37
Host Port of RAID Models.................................................................................................... 38
Fibre-Host RAID Models (SxxF Series).................................................................................. 38
SAS-Host RAID Models (SxxS Series) .................................................................................. 39
iSCSI-Host RAID Models (SxxE Series) ................................................................................ 40
Cache Backup Module (CBM) for RAID Models..................................................................... 41
2U-Gxxxx Systems & S12S-J1000G PSU ............................................................................. 42
DC PSU for Systems with “N” Designation ............................................................................ 43
2U Redundant and 3U RAID Systems PSU & Cooling Module.............................................. 44
4U RAID Systems PSU.......................................................................................................... 45
4U RAID Systems Cooling Module ........................................................................................ 46
System Monitoring Features ............................................................................................... 47
Expansion Enclosure Support ................................................................................................ 47
I2C bus................................................................................................................................... 48
Firmware (FW) and SANWatch .............................................................................................. 48
Audible Alarms ....................................................................................................................... 48
Hot-swapping ....................................................................................................................... 49

Hardware Installation

Installation Prerequisites..................................................................................................... 50
Installation Procedures Overview....................................................................................... 51
Unpacking the System......................................................................................................... 52
Box contents .......................................................................................................................... 52
Preinstalled Components ....................................................................................................... 52

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 Table of Contents

Components to Be Installed ................................................................................................... 52

Installing Controller Module(s) ........................................................................................... 53
Installing Hard Drive(s) ........................................................................................................ 54
Hard Drive Installation Prerequisites ...................................................................................... 54
Mux Board Installation............................................................................................................ 56
SAS Interface ......................................................................................................................... 60
Installing the Hard Drive into Drive Tray................................................................................. 61
Installing the Hard Drive Tray into the Enclosure ................................................................... 62
Installing CBM for RAID Models.......................................................................................... 63
Removing the RAID Controller ............................................................................................... 63
Controller Type....................................................................................................................... 64
Installing the BBU (Type I)...................................................................................................... 64
Installing the FBM (Type I) ..................................................................................................... 65
Installing the BBU (Type II)..................................................................................................... 66
Installing the RAID Controller ................................................................................................. 67
Installing the Earth Lead Kit for DC PSU systems.................................................................. 68

System Connection

General Considerations on Making Connections ............................................................. 70

Host-Side Topologies ............................................................................................................. 71
Host-Side Parameters............................................................................................................ 71
Maximum Concurrent Host LUN Connection (“Nexus” in SCSI) ............................................ 72
Maximum Queued I/O Count.................................................................................................. 73
Fibre-Host RAID Connections............................................................................................. 74
Fibre-Host Components (including 10GB iSCSI) ................................................................... 74
Fibre-Host Topologies ............................................................................................................ 76
Fibre Cabling.......................................................................................................................... 77
Simple End-to-End Connection .............................................................................................. 78
DAS (Direct-Attached) Connection......................................................................................... 79
Switched Fabric Connection (Dual-Controller) ....................................................................... 81
Switched Fabric Connection (Single-Controller)..................................................................... 83
SAS-Host RAID Connections .............................................................................................. 85
SxxS-R/G2240-4 Controllers in DAS (Direct-Attached Storage) Configuration ...................... 86
DAS (Direct-Attached Storage) Connection with Redundant Host Path................................. 88
DAS (Direct-Attached Storage) Connection to Two Servers................................................... 90
iSCSI-Host RAID Connections ............................................................................................ 91
Network & Host Connection Topologies ................................................................................. 92
High Availability IP SAN with Redundant RAID Controller...................................................... 93
Single-Controller with Fault-Tolerant Path.............................................................................. 95
High Availability IP SAN (Recommended Cabling Method for Remote Replication) .............. 96
High Availability IP SAN with Port Trunk (Remote Replication Enabled) ................................ 98
Single-Controller with Trunk ................................................................................................. 100
Hybrid Host Connections .................................................................................................. 101
Single Hybrid Unit Connected to FC/ iSCSI Hosts ............................................................... 101
Utilizing Hybrid iSCSI ports for Data Replication.................................................................. 102
JBOD Connections ............................................................................................................ 103
SAS Expansion Links ........................................................................................................... 104
Type I JBOD SAS Expansion Configuration......................................................................... 104
Type II JBOD SAS Expansion Configuration........................................................................ 107
Configuration Rules.............................................................................................................. 109
Management Console Connections ................................................................................. 111
Power Connections............................................................................................................ 112
Checklist .............................................................................................................................. 112
DC Power Supply Power Cord Connection .......................................................................... 113
Connecting Power Cords ..................................................................................................... 114
Power On Procedure............................................................................................................ 116
Power On Status Check ....................................................................................................... 117
LCD Screen.......................................................................................................................... 119
Power Off Procedure............................................................................................................ 120

System Monitoring

Monitoring Features........................................................................................................... 121

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 Table of Contents

Front Panel ......................................................................................................................... 123

LCD Keypad for RAID Models.............................................................................................. 123
LCD Panel LED Definitions .................................................................................................. 124
LED Panel for JBOD Models................................................................................................ 125
Drive Tray LED..................................................................................................................... 127
Controller LED.................................................................................................................... 128
Controller LED for RAID Models .......................................................................................... 128
Controller LED for JBOD Models ......................................................................................... 130
Ethernet Management Port LED for RAID Models ............................................................... 131
iSCSI Host Port LED ............................................................................................................ 132
Hybrid iSCSI Ports ............................................................................................................... 132
10Gb iSCSI Host Port LED .................................................................................................. 133
Fibre-Host Port LED for FC RAID Models ............................................................................ 134
SAS-Host Port LED for SAS RAID Models .......................................................................... 135
PSU / Cooling Module LEDs.............................................................................................. 136
2UL-Gxxxx Model and 4U RAID Power Supply LED............................................................ 137
2UL-Gxxxx Model RAID System Cooling Module LED ........................................................ 138
4U RAID System Cooling Module LED ................................................................................ 138
Alarms and I2C Bus ........................................................................................................... 139
Audible Alarms ..................................................................................................................... 139
I2C ........................................................................................................................................ 139
Restoring Default System Settings .................................................................................. 140
Restoring Default Settings ................................................................................................... 140

System Maintenance

Replacing the Controller Module(s): Single / Dual / Simultaneous Upgrade ................ 143
Replacing the Memory Module on RAID Systems........................................................... 147
Replacing the CBM for RAID Models................................................................................ 149
BBU Fault Conditions and Precautions ................................................................................ 150
Replacing the BBU............................................................................................................... 151
Replacing the FBM............................................................................................................... 152
Replacing the Power Supply Module / Cooling Module.................................................. 153
Detecting a Failed PSU........................................................................................................ 153
Replacing the Power Supply Unit......................................................................................... 154
Replacing 2UL-Gxxxx Model PSU ....................................................................................... 156
Replacing 4U RAID System PSU......................................................................................... 158
Replacing a Cooling Module ............................................................................................. 160
Replacing 2UL-Gxxxx RAID System Cooling Module .......................................................... 161
Replacing 4U RAID Systems Cooling Module...................................................................... 162
Replacing a Hard Drive ...................................................................................................... 163
Replacing the Enclosure ................................................................................................... 166
Differential Diagnosis to Determine Backplane Failure ........................................................ 167
Enclosure Replacement Must Knows................................................................................... 168
Enclosure Replacement Procedure...................................................................................... 169

Appendix

Technical Specifications.................................................................................................... 171

Host/Drive Interface ............................................................................................................. 171
RAID Configurations for RAID Models ................................................................................. 172
Fault Tolerance for RAID models ......................................................................................... 173
Power Supply ....................................................................................................................... 174
Dimensions .......................................................................................................................... 175
Environment ......................................................................................................................... 176
Pin-out................................................................................................................................. 177
4 / 8 / 16Gbps Fibre Channel and 10Gbps iSCSI Host Port Pin-out .................................... 178
SAS Host Port Pin-out.......................................................................................................... 180
GbE iSCSI Host Port Pin-out................................................................................................ 181
DB-9 Serial Port & Cable ..................................................................................................... 182
Ethernet Management Port .................................................................................................. 183
SAS (SFF-8088) Expansion Port Pin-out ............................................................................. 184
STP Ethernet Cable (Optional Accessory: Fibre-Host RAID Models)................................... 185

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 Table of Contents

Certifications

Summary............................................................................................................................. 186
Installing the Earth Lead Kit for DC PSU systems .......................................................... 188

Slide Rail Kit Installation Guide

RAID/JBOD models and corresponding slide rail kits .................................................... 191

EonStor DS Series ............................................................................................................... 191
EonStor Series ..................................................................................................................... 192
Enclosure Installation Prerequisites ................................................................................ 193
Unpacking the System....................................................................................................... 194
Component Installation Procedure................................................................................... 194
Tools Required ................................................................................................................... 194
IFT-9272CESlide28-0030 / IFT-9272CESlide36-0030 ........................................................ 195
IFT-9272 Kit Contents .......................................................................................................... 195
Installation Procedure .......................................................................................................... 196
IFT-9273CESlide32-0010 / IFT-9273CESlide36-0010 ........................................................ 200
IFT-9273 Kit Contents .......................................................................................................... 200
Installation Procedure .......................................................................................................... 201
IFT-9279CSlider36 .............................................................................................................. 205
IFT-9279 Kit Contents: ......................................................................................................... 205
Installation Procedure .......................................................................................................... 206
IFT-9373CSlider36-0010 ..................................................................................................... 208
IFT-9373 Kit Contents .......................................................................................................... 209
Installation Procedure .......................................................................................................... 210
Removing the Enclosure ...................................................................................................... 215
Once Mounted .................................................................................................................... 216

13
 EonStor / EonStor DS S12/S16/S24 Series

Introduction
0

Product Overview
8

This manual introduces 2U, 3U and 4U RAID/JBOD system that support 3Gbps,
6Gbps SAS or 3Gbps (SATA-II) and 6Gbps (SATA-III) drive interfaces. The 2U/ 3U/
4U enclosure is designed to utilize 3.5” hard drives. Drive capacity can be expanded
by attaching expansion hard drive enclosures (JBODs).

Model Naming Conventions

58

The naming rules for RAID and JBOD models are explained in the example below:

RAID: SxxF-Rxxxx  S(A) + xx(B) + F(C) + R(D) + xxxx(F) + (N)

JBOD: SxxS-JxxxxR  S(A) + xx(B) + S(C) + J(E) + xxxx(F) + R(D) + (N)

Designation Description

(A) Drive-side interface: S = SAS-2 / SATA-II / SATA-III

(B) Number of hard drive bays: 12/ 16/ 24

Host-side interface:

F = Fibre or hybrid Fibre/ iSCSI

©
E = iSCSI

S = SAS or hybrid SAS/ iSCSI

Number of controllers:

R = redundant (dual)
(D)
S = single and upgradeable to dual controller

G = single and NOT upgradeable to dual controller

(E) “J” stands for JBOD.

(F) Model number

N Indicates the system uses DC power supply units

14
 EonStor / EonStor DS S12/S16/S24 Series

Model Variations
9

Comprised of RAID and JBOD models, the RAID systems store hard drives and
control the entire storage system while JBOD systems connect to a master RAID
system and can expand storage capacities by adding more hard drives. All systems
are compatible with SAS-3 and SAS-6; SATA-II and SATA-III hard drives. However
hard drive limitation(s) may vary model to model.

P WR

BUS Y

A TE N MU TE

E S C E NT

2U RAID 2U JBOD

P WR

BUS Y

A TE N MU TE

E S C E NT

3U RAID 3U JBOD

P WR

BUS Y

A TE N M U TE

ESC ENT

4U RAID

15
 EonStor / EonStor DS S12/S16/S24 Series

2U Series
59

iSCSI No. of host Hybrid 1Gb Hard Drive Single Dual

Port speed
(S12E) ports G(S)/R iSCSI port connectivity controller controller

1140 2 1Gbps x 3Gbps G x

2140* 2/4 1Gbps x 6Gbps G R

2251 2/4 10Gbps x 6Gbps G R

Fibre No. of host Hybrid 1Gb Hard Drive Single Dual

Port speed
(S12F) ports G(S)/R iSCSI port connectivity controller controller

1440 2/4 4Gbps x 3Gbps G R

1840* 8 8Gbps x 3Gbps x R

1842* 4 8Gbps x 3Gbps G x

2651 2/4 16Gbps x 6Gbps G R

2840* 4/8 8Gbps x 6Gbps G R

2840N 4/8 8Gbps x 6Gbps GN RN

2850 4/8 8Gbps x 6Gbps G R

2851 4/8 8Gbps x 6Gbps G R

SAS No. of host Hybrid 1Gb Hard Drive Single Dual

Port speed
(S12S) ports G(S)/R iSCSI port connectivity controller controller

2240* 2/4 6Gbps x 6Gbps G R

2240-4 4/8 6Gbps x 6Gbps G R

JBOD Exp. Port Hybrid 1Gb Hard Drive Single Dual

Port speed
(S12S) type iSCSI port connectivity controller controller

J1000* 8470 3Gbps x 3Gbps G x

J1002* 8088 3Gbps x 3Gbps x R

J2000 8088 6Gbps x 6Gbps S R

J2000N 8088 6Gbps x 6Gbps SN RN

X: Not applicable
G: Single controller, not upgradeable to dual controller
S: Single controller, upgradeable to dual controller
R: Dual controller
* Also applicable to EonStor models

16
 EonStor / EonStor DS S12/S16/S24 Series

3U Series
60

iSCSI No. of host Port Hybrid 1Gb Hard Drive Single Dual

(S16E) ports G/R speed iSCSI port connectivity controller controller

1140 2/4 1Gbps x 3Gbps G R

1149* 2/4 1Gbps x 3Gbps G R

x
2140* 2/4 1Gbps 6Gbps G R

2142 4/8 1Gbps 2/4 6Gbps G R

x
2149* 2/4 1Gbps 6Gbps G R

2152-6 4/8 1Gbps 2/4 6Gbps G R

2240 2/4 10Gbps x 6Gbps G R

2251 2/4 10Gbps x 6Gbps G R

Fibre No. of host Port Hybrid 1Gb Hard Drive Single Dual

(S16F) ports G/R speed iSCSI port connectivity controller controller

1440 2/4 4Gbps x 3Gbps G R

1840* 4/8 8Gbps x 3Gbps G R

x
2651 2/4 16Gbps 6Gbps G R

2/4
2652-4 2/4 16Gbps 6Gbps G R

2840* 4/8 8Gbps x 6Gbps G R

2840N 4/8 8Gbps x 6Gbps GN RN

2842 4/8 8Gbps 2/4 6Gbps G R

2850 4/8 8Gbps x 6Gbps G R

2851 4/8 8Gbps x 6Gbps G R

17
 EonStor / EonStor DS S12/S16/S24 Series

SAS No. of host Port Hybrid 1Gb Hard Drive Single Dual

(S16S) ports G/R speed iSCSI port connectivity controller controller

2240* 2/4 6Gbps x 6Gbps G R

2240-4 4/8 6Gbps x 6Gbps G R

2242 2/4 6Gbps 2 6Gbps G R

JBOD Exp. Port Port Hybrid 1Gb Hard Drive Single Dual

(S16S) type speed iSCSI port connectivity controller controller

J1000* 8470 3Gbps x 3Gbps S R

J1000* 8470 3Gbps x 3Gbps S1 R1

J2000 8088 6Gbps x 6Gbps S R

J2000N 8088 6Gbps x 6Gbps SN RN

X: Not applicable G: Single controller, not upgradeable to dual controller

R: Dual controller * Also applicable to EonStor models

18
 EonStor / EonStor DS S12/S16/S24 Series

4U Series
61

No. of host Port Hard Drive Single Dual

iSCSI (S24E)
ports G/R speed connectivity controller controller

2142 6 1Gbps 6Gbps G x

No. of host Port Hard Drive Single Dual

Fibre (S24F)
ports G/R speed connectivity controller controller

1440* 2/4 4Gbps 3Gbps G R

1840* 8 8Gbps 3Gbps x R

2/4 16Gbps 6Gbps

2651 G R

2840 4/8 8Gbps 6Gbps G R

2850 4/8 8Gbps 6Gbps G R

2851 4/8 8Gbps 6Gbps G R

No. of host Port Hard Drive Single Dual

SAS (S24S)
ports G/R speed connectivity controller controller

2240 2 6Gbps 6Gbps G x

2240-4 4 6Gbps 6Gbps G x

X: Not applicable

G: Single controller, not upgradeable to dual controller

R: Dual controller

* Also applicable to EonStor models

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 EonStor / EonStor DS S12/S16/S24 Series

Major Components
10

NOTE
Upon receiving your system, check the package contents against the included
Unpacking List. If module(s) are missing, please contact your system vendor
immediately.
The Cache Backup Module (CBM) is an optional feature in single controller systems.

RAID Controller and Interface

62

Each RAID controller comes with a pre-installed DIMM module.

The traditional battery backup is replaced by an innovative Cache Backup Module

methodology (CBM) which consists of a battery backup unit (BBU) and flash backup
module (FBM). Cached data is quickly distributed to a flash backup module with the
support of a BBU in the event of a power outage. Because of a shorter discharge
time, BBU life expectancy is extended, and data is safely kept in flash regardless of
the traditional 72 hours limitation.

The embedded firmware features intelligent algorithms, such as power-saving

modes, variable fan speeds, and exiled drive handling, making this model a greener
choice.

JBOD Controller and Interface

63

The enclosure is managed by expander controllers that distribute data flow to

individual disk drives and report operating status through a proprietary enclosure
service via in-band protocols. The enclosure, along with other JBODs, connects to a
RAID system and serves as a building block of a scalable configuration.

In terms of supported protocols, the firmware supports communications with

enclosure devices, SAS/SATA disk drives and as RAID system featuring 6Gbps SAS
expansion ports.

In terms of physical connection, the SAS interface provides ease of cabling through
Mini-SAS connectors. With a backplane adapting SAS or SATA drives, the system
supports enterprise-class SAS, cost-effective SATA-II or SATA-III hard drives, and is
ideal for adding large capacity to a storage pool.

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 EonStor / EonStor DS S12/S16/S24 Series

Power supply unit with built-in cooling module

64

2U and 3U series: Two cooling modules protect the system from overheating, and
two hot-swappable power supply unit (PSU) modules provide constant power to the
system. The modular nature of the system and the easy accessibility to all major
components ensure ease of maintenance.

4U series: The S24 series cooling modules can be located on both sides of the
controller. Their PSUs have cooling modules built-in as well to aid the main cooling
modules to keep the system ventilated.

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 EonStor / EonStor DS S12/S16/S24 Series

The Rear Panel

11

Dual Controller Models

65

Dual controller systems are indicated by an “R” in their model number (please refer
to Model Naming Conventions). Controller A is located on top and controller B at the
bottom for dual controller models. In dual controller configuration, if one controller
fails, the second controller module will take over in a manner that is transparent to
application servers.

C H0 C H1

C H0 C H1

Be sure every PSU shou ld 3Y Be sure eve ry PSU should 3Y Be sure every PSU should 3Y
405W 405W have t he same mar k 405W
have t he sa me mark h ave t he same mar k

The top controller (Controller A) is the primary controller which manages the entire
RAID system in normal operations. The bottom controller (Controller B) is the
secondary (= redundant) controller which is idle during normal operation and takes
over the management role when Controller A cannot function properly due to
hardware error, controller module removal, etc.

If the failed Controller A restarts or a replacement is installed, Controller A will

temporarily assume the role of the secondary controller.

When the RAID system is rebooted, all system configurations will revert back to the
default state and Controller B returns the primary role to Controller A.

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 EonStor / EonStor DS S12/S16/S24 Series

Single-Controller Models
66

Single-controller models are designated by a “G” or “S” in their model number. The
second controller slot is filled with a dummy cage (D). The 2UL-C and 2UL model
differs in the additional cooling module at the center-bottom position.

CH 0 CH 1

Be sure e very PSU should 3Y Be su re e very PSU sho uld 3Y Be su re e very PSU sho uld 3Y
4 0 5W 4 0 5W 4 0 5W
ha ve the same mark ha ve the same mark ha ve the same mark

Upgrading Single Controller to Dual Controller System

67

If the model name of a single controller RAID/JBOD is designated with the letter “S”,
it can be upgraded into a dual-controller configuration by adding another controller
module and firmware upgrade (see software manual). If the model name is
designated with a “G”, it is not upgradeable to a dual controller configuration.

 S16S-J2000-S: Upgradeable

 S12S-J2000G or S12F-G1842 : NOT upgradeable

For details, please contact your vendor for details.

Connection between RAID and JBOD

68

The following rule applies when connecting RAID and JBOD(s):

 Dual-controller RAID connects to dual-controller JBOD.

 Single-controller RAID connects to single-controller JBOD.

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 EonStor / EonStor DS S12/S16/S24 Series

Chassis
12

The RAID chassis is a rugged storage chassis divided into front and rear sections.
The chassis is designed to be installed into a rack or cabinet.

Front Panel
69

RAID Models

1 2
PWR

BUSY

ATTEN MUTE

ESC ENT

3
 LCD keypad panel (1): A 16 characters x 2 rows LCD panel and
function keys allows you to view system events and configure the
firmware.

 Forearm handle (2): Offer users a grip when retrieving enclosures out
of the rack

 Drive trays (3): Each drive tray is hot-swappable and holds a 3.5-inch
hard drive.

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 EonStor / EonStor DS S12/S16/S24 Series

JBOD Models

3
4
1
 Drive trays (1): Each drive tray is hot-swappable and houses a 3.5-inch
hard drive.

 LED panel (2): The LED panel indicates the operating status through
five LEDs.

 Mute / Service button (3): The mute button is to mute an alarm when
sound or to indicate to the administrator the system requires service.

 Rotary ID switch (4): The rotary ID switch is for users to set a unique
ID to each JBOD when connected in a multi-array environment.

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 EonStor / EonStor DS S12/S16/S24 Series

Rear Panel
70

Designation Description Designation Description

1 Controller A 4 Cooling Module

2 Controller B 5 Dummy cage

3 Power supply + cooling module

2U-Gxxxx models

2U-R/S2840N and 2U-Rxxxx models

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 EonStor / EonStor DS S12/S16/S24 Series

3U-R/Gxxxx models

4U-R/Gxxxx models

CH0 CH1

CH0 CH1

Be sure ever y PSU should 3Y Be sure ever y PSU should 3Y Be s ure ever y PSU should 3Y
405 W 405W have the same mark 405W
have the same mark have the same mark

 RAID controllers (1) / (2): Each RAID controller module contains a

main circuit board and a pre-installed DIMM module. For single
controllers, a dummy cage will be placed at the controller (2) position.
The host port configurations will vary. For details, see Rear Panel
Components.

WARNING

Do NOT remove the dummy cage for the single-controller model. Doing so will
disrupt the internal airflow.

 Power supply unit & cooling module (3):

2U & 3U: The hot-swappable PSUs provide power to the system. There
is a cooling module within each PSU. Please refer to your
specific system for details shown in the later sections of this
chapter.

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 EonStor / EonStor DS S12/S16/S24 Series

4U: There are three hot-swappable power supply units to supply power
to the system. A power switch can be located on right hand side of
the PSU situated in the middle. For details, please refer to S24
RAID Series PSU.

 Cooling modules (3) & (4):

2U & 3U: The redundant cooling modules ventilate the system and for
selected 2U models, they may or may not be embedded in
the power supplies. For details, please refer to S12 and S16
RAID series Cooling Module.

4U: The cooling modules are user serviceable and are standalone units
on both sides of the controller. For details, please refer to S24 RAID
series Cooling Module.

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 EonStor / EonStor DS S12/S16/S24 Series

JBOD Rear Panel

Designation Description Designation Description

1 Controller A 4 Cooling Module

Controller B or dummy cage

2 5 Power supply + cooling module
(for single controller models)

3 Power supply

2U-J1002R, 2U-J2000R/G, 2U-J2000R/S-N, 3U-J1000S/R, 3U-J1000S/R-1 &

3U-J2000R/S

Dual controller JBOD

Single controller JBOD

NOTE

Most JBODs have this PSU / controller structure except for S12S-J1000G shown
below.

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 EonStor / EonStor DS S12/S16/S24 Series

2U-J1000G

4 1 4

Full

3 2 3

Single controller JBOD

 Controller (1): The controller module contains a SAS expander board,

which distributes I/Os from and to the managing RAID system. The
controller also handles component status report and reports component
status through the SAS links with a RAID system.

 Dummy cage (2): For single controller systems, a dummy cage is

placed in the bottom controller position. Do not remove the dummy cage
as it will disrupt internal system airflow.

 Power supply (3): The hot-swappable power supply units (PSUs)

provide power to the JBOD. A power switch can be located on each
PSU.

 Cooling modules (4): The redundant cooling modules ventilate the

system.

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 EonStor / EonStor DS S12/S16/S24 Series

Internal Backplane
71

An integrated backplane separates the front and rear sections of the chassis. This
circuit board provides logic level signals and low voltage power paths. Thermal
sensors and I2C devices are embedded to detect system temperatures and
PSU/cooling module operating status. This board contains no user-serviceable
components.

WARNING

Accessing the backplane board may lead to fatal damage of the system. Also,
physical contact with the backplane board may cause electrical hazards.

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 EonStor / EonStor DS S12/S16/S24 Series

Front Panel Components

13

LCD/LED Panel
72

LCD Keypad Panel for RAID Models

The LCD keypad panel provides full access to RAID configuration settings and
system information (refer to firmware manual for details). Initially, the LCD screen
shows the system’s model name and the name can be manually assigned for
identification in a multi-array configuration.

1 2

3
PWR

BUSY

ATTEN MUTE

ESC ENT

PWR

BUSY

MUTE
ATTEN

ESC ENT

 Status LEDs (1): From top to bottom, the status LEDs are power
(PWR), busy (BUSY) and attention (ATTN).

 LCD screen (2): The 16x2-character LCD screen provides users

access to firmware-embedded utility.

 Mute button (3): Press the MUTE button to silence the alarm.

 Function and scroll buttons (4): Press the ENT button for two (2)
seconds on the initial screen to enter the main menu. Press the ESC
button to clear the current event. Press the UP and DOWN arrow
keys to select viewing items.

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LED Panel for JBOD Models

The LED panel on a JBOD storage expansion system can be located on the chassis
ear. The LED panel contains Service LED (1), a power supply status LED (2), cooling
module status LED (3), temperature sensor status LED (4), System fault LED (5),
rotary ID switch (6) and a Mute Service button (7). For details, please refer to LED
Panel for JBOD Models.

WARNING

If critical faults are indicated on the LED panel, verify the cause of the problem as
soon as possible and contact your system vendor and arrange for a replacement
module.

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 EonStor / EonStor DS S12/S16/S24 Series

Chassis Ear
73

Each chassis ear features a finger grip and two holes for securing chassis to the front
rack posts. In JBOD models, an LED panel (see the previous sections for details) is
mounted on the left chassis ear. A plastic housing conceals the chassis ear.

To access the finger grips, flip open the panel. You may then grasp the finger grip for
retrieving a chassis out of a rackmount rack.

NOTE

The chassis ears can not support the weight of the system. Do not use these finger
grips when re-locating the system.

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 EonStor / EonStor DS S12/S16/S24 Series

Drive Tray
74

3
4

The drive tray is designed to accommodate separately purchased 3.5-inch SAS or

SATA interface hard disk drives. There is a rotary bezel lock (1) that secures the drive
tray in chassis, while a release button (2) can be used when retrieving disk drives
from the chassis. To the right of the bezel plate, there is a drive busy LED (3) and a
power status LED (4).

WARNING

Be careful not to warp, twist, or contort the drive tray in any way (e.g., by dropping it
or resting heavy objects on it). If the drive bay superstructure is deformed or altered,
the drive trays may not fit into the drive bay.

Drive bays are arranged as four bays wide by three, four or six bays high. The drive
bays are numbered from left to right and from top to bottom.

1 2 3 4
5 6 7 8
9 10 11 12
2U

1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
3U

1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
17 18 19 20
21 22 23 24
4U

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 EonStor / EonStor DS S12/S16/S24 Series

Rear Panel Components

14

Controller Module of RAID Models

75

Designation Description Designation Description

1 Host ports 6 Serial port

2 Convection holes 7 Ethernet management port

3 SAS expansion port 8 Restore default button

4 Hybrid host ports (selected models 9 Restore default LED

5 Controller status LED

1 2

3 4 5 6 7 8 9

1 2

3 5 6 7 8 9
The controller on the dual controller models also features a Cache Backup Module
(CBM), consisting of a Battery Backup Unit (BBU) and Flash Backup Module (FBM).
The CBM and its components might be optional items. See Cache Backup Module
(CBM) for RAID Models for details.
The controller module contains no user-serviceable components except when users
are installing/ upgrading the cache memory or installing/replacing a CBM, the
controller module should never be removed or opened.

WARNING

The only time you should remove the controller is to install/replace the memory
modules, CBM or a failed controller. The RAID controller is built of sensitive
components and unnecessary tampering can damage the controller.

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 EonStor / EonStor DS S12/S16/S24 Series

Controller Module of JBOD Models

76

The expansion JBOD controllers features SAS expansion ports (1), SAS expansion
port status LEDs* (2), controller status LEDs (3), extraction levers and retention
screws (4) and convection holes* (5).

* indicates the component is not present on all models

J1000 JBOD models (8470 SAS connector type)

4 1 3 4
J1002R & J2000 JBOD models (8088 SAS connector type)

4 4
2 1 2 1 3
The expansion controller contains a circuit board within a metal canister, interfaced
through hot-swap docking connectors at the back-end. Two SAS wide ports on the
interface faceplate connect to a managing RAID system or other JBODs.

WARNING

The only time you should remove the controller is to replace a failed controller. The
controller is built of sensitive components and unnecessary tampering can damage
the controller.

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 EonStor / EonStor DS S12/S16/S24 Series

Host Port of RAID Models

15

Fibre-Host RAID Models (SxxF Series)

77

Model Host port type per controller

SxxF-G/R1440 2x 4Gb/s Fibre

SxxF-G/Rx8xx 4x 8Gb/s Fibre

SxxF-G/R26xx 2x 16Gb/s Fibre

SxxF-G/R26xx-4 2x 16Gb/s Fibre + 2x 1Gb/s iSCSI

SxxF-G/R2842, G/R2852-6 4x 8Gb/s Fibre + 2x 1Gb/s iSCSI

4Gb/s or 16Gb/s fibre channel host ports location

8Gb/s fibre channel host ports

8Gb/s fibre channel + 1Gb/s iSCSI host ports

16Gb/s fibre channel + 1Gb/s iSCSI host ports

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 EonStor / EonStor DS S12/S16/S24 Series

SAS-Host RAID Models (SxxS Series)

78

Model Host port type per controller

SxxS-G/R2240 2x 6Gb/s SAS

SxxS-G/R2240-4, G/R2250 4x 6Gb/s SAS

S16S-G/R2242 2x 6Gb/s SAS + 2x 1Gb/s iSCSI

6Gb/s SAS Host Ports

6Gb/s SAS Host Ports

6Gb/s SAS + 1Gb/s iSCSI Ports

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iSCSI-Host RAID Models (SxxE Series)

79

Model Host port type per controller

S12E-G1140, 2x 1Gb/s iSCSI

SxxE-G/R2240, G/R2251 2x 10Gb/s iSCSI

SxxE-G/R1140, G/R 1149, G/R2140, G/R2149 4x 1Gb/s iSCSI

SxxE-G/R2142, G/R2152-6 6x 1Gb/s iSCSI

1Gb/s iSCSI Host Ports

10Gb/s iSCSI Host Ports

1Gb/s iSCSI Host Ports

1Gb/s iSCSI Host Ports

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 EonStor / EonStor DS S12/S16/S24 Series

Cache Backup Module (CBM) for RAID Models

80

The Cache Backup Module (CBM), located inside the controller, consists of a battery
backup unit (BBU) (1) and flash backup module (FBM) (2). The CBM can sustain
cache memory after a power failure. The use of a CBM is highly recommended in
order to safeguard data integrity. If you are using the single controller models and
would like to install a CBM, refer to CBM Installation.
X X

Type I Type II

For type II dual controller systems, the Cache Backup Module is a standard feature
pre-installed into the controller and an optional accessory for single controller models.
The Battery Backup Unit (BBU) can be serviced by the user but the Flash Backup
Module (FBM) is not serviceable by the user.

NOTE

The BBU is only charged partially when shipped. Therefore, after powering on the
system the BBU will start charging to its full capacity. It normally requires
approximately twelve hours for the battery to be fully charged. If the battery is not
fully charged after twelve hours, there may be a problem with the BBU and you
should contact your system vendor immediately. You can also check the status of the
battery module via SANWatch or the firmware (please refer to respective manuals).

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 EonStor / EonStor DS S12/S16/S24 Series

2U-Gxxxx Systems & S12S-J1000G PSU

81

The PSU comes with a power socket (1), extraction handle (2), retention screw (3),
PSU status LED (4), power switch (5), cooling fan / module status LEDs (6) and
cooling module (7).

2 3 6
6 7

1 4
2
5

1
3
6 6 5
7 4

2U-Gxxxx S12S-J1000G

NOTE:

Removing the PSU also removes the cooling fans.

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 EonStor / EonStor DS S12/S16/S24 Series

DC PSU for Systems with “N” Designation

82

The PSU comes with a power socket (1), a power switch (2), PSU status LED (3),
cooling module (4), cooling module status LEDs (5), retention screw (6) and an
extraction handle (7).

NOTE:

For DC PSU powered systems, please ground the system properly by installing the
Earth Lead Kit.

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 EonStor / EonStor DS S12/S16/S24 Series

2U Redundant and 3U RAID Systems PSU & Cooling Module

83

The 2U-Rxxx and 3U RAID systems come with two redundant, hot-swappable PSUs.
Each PSU has a power socket (1), power switch (2), PSU status LED (3), cooling
module (4), cooling module status LEDs (5), retention screw (6) and an extraction
handle (7).

The cooling modules can operate at three rotation speed settings. Under normal
operating conditions, the cooling fans run at the low speed. Under the following
conditions, cooling fans raise their rotation speed to increase the airflow:

 Component failure: if a cooling module, PSU, or a temperature sensor

fails.

 Elevated temperature: if the temperature breaches the upper threshold

set for any of the interior temperature sensors.

 During the system initialization stage, the cooling fans operate at high
speed and return to low speed once the initialization process has
completed and no erroneous condition detected.

NOTE

There are two upper temperature thresholds: one for event notification and the other
for triggering higher fan rotation speed. The preset value for event notification can be
changed using the firmware-embedded configuration utility, while the fan speed
trigger cannot be changed. Refer to the Firmware Operation Manual for details.

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 EonStor / EonStor DS S12/S16/S24 Series

4U RAID Systems PSU

84

The 4U RAID systems are equipped with three (3) redundant and hot-swappable

load-sharing PSUs at the rear section of the chassis. The PSU is housed in a 1U

canister containing both the power supply and dedicated cooling modules.

The PSU has an extraction handle (1), retention screw (2), PSU status LED (3) and a
power socket (4).

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 EonStor / EonStor DS S12/S16/S24 Series

4U RAID Systems Cooling Module

85

There are two cooling modules at the rear that ventilate the enclosure. The cooling
fans operate at two fan speeds. When the system is operating normally, the cooling
fans operate at the lower speed. If a system module fails or when one of the
temperature thresholds has been exceeded, the cooling fans automatically raise
their rotation speeds to draw more airflow.

The cooling module has two cooling module fan status LEDs (1) and an extraction
handle (2).

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 EonStor / EonStor DS S12/S16/S24 Series

System Monitoring Features

16

There are a number of monitoring approaches that provide the operating status of
individual components.

Expansion Enclosure Support

86

Monitoring:

A managing RAID system is aware of the status of JBOD components including

those of:

 Expander controller (presence, voltage and thermal readings)

 PSU

 Cooling module

 Enclosure thermal sensor

 Service (the Service signal to specify a specific enclosure)

 Disk drives

JBOD Identifier:

The managing RAID system will sound the alarm and deliver warning messages if
there is a conflict between JBOD IDs.

If more than one JBOD is connected to the managing RAID system, each JBOD
needs a unique enclosure ID set by the rotary switch on the LED panel. For example,
the firmware automatically disconnects the second JBOD if it is connected online and
comes with an ID identical to that of the first JBOD.

NOTE

The IDs for JBODs are #1 to #15. For details, please refer to JBOD connections.
When connecting to S48 JBODs, please refer to the S48 JBOD QIG / manual.

Cooling Module Speed Adjustment:

If any of the detected temperature readings breaches the temperature threshold, the
firmware running on the managing RAID system automatically raises the rotation
speed of all cooling fans.

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 EonStor / EonStor DS S12/S16/S24 Series

JBOD Enclosure Status Monitoring:

A RAID system, when connected with expansion JBODs, acquires the component
status within other enclosures via a proprietary enclosure monitoring service using
the in-band connectivity. No additional management connection is required.

I2C bus
87

The detection circuitry and temperature sensors are interfaced through a

non-user-serviceable I2C bus. When JBODs are attached to RAID controllers, JBOD
component status is reported through in-band protocols over expansion links that is
managed by a proprietary enclosure service.

Firmware (FW) and SANWatch

88

Firmware: The firmware (FW) is preloaded and is used to configure the system. The
FW can be accessed either through the front LCD keypad panel or a terminal
emulation program running on a management computer connected to the system’s
serial port.

SANWatch: SANWatch is a Java-based graphical user interface (GUI) software that

can be installed on a local/remote computer and accessed via the network. The
manager communicates with the array via the connection of the existing host links or
the Ethernet link to the array’s Ethernet port.

Audible Alarms
89

The system comes with audible alarms that are triggered when certain active
components fail or when certain controller or system thresholds are exceeded.
Whenever you hear an audible alarm, it is imperative that you determine the cause
and rectify the problem immediately.

Event notification messages indicate the completion or status of array configuration

tasks and are always accompanied by two or three successive and prolonged beeps.
The alarm can be turned off using the mute button on the front panel.

WARNING

Failing to respond when an audible alarm is heard can lead to permanent damage(s)
to the system. When an audible alarm is heard, rectify the problem as soon as
possible.

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Hot-swapping
17

The system comes with a number of hot-swappable components that can be

exchanged while the system is still online without affecting the operational integrity.
These components should only be removed from the system when they are being
replaced.

The following components are hot-swappable:

 Controller module (dual-controller models)

 PSU (including cooling modules)

 Cooling modules (selected models)

 Hard drive

NOTE

Normalized airflow ensures sufficient cooling of the system and is only attained when
all components are properly installed. Therefore, a failed component should only be
removed when a replacement is available. For instructions on how to replace these
hot-swappable components, please refer to System Maintenance.

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Hardware Installation
1

This chapter describes how to install modular components, such as hard drives into
the enclosure and CBM into the RAID controller enclosure.

NOTE

Installation into a rack or cabinet should occur BEFORE hard drives are installed into
the system.

Installation Prerequisites
18

Static-free installation environment: The system must be installed in a static-free

environment to minimize the possibility of electrostatic discharge (ESD) damage.

Component check: Before installing the system, check to see that you have
received all the required components using the Unpacking List included in the
package. If there are item(s) missing or appear damaged, contact your vendor for a
replacement.

Hard drives: SAS/SATA hard drives must be purchased separately and be available
prior to installing the system.

Cabling: All the cables that connect the system to the hosts must be purchased
separately. Please refer to System Connection for sample topologies and
configuration options. Contact your vendor or Infortrend for the list of compatible
cables.

Memory modules: If you wish to change the pre-installed DIMM module, you can
find DIMM replacement procedures in Replacing the Memory Module for RAID
Models.

CBM: For single controller RAID systems, if you ordered a CBM as an additional
component and wish to install CBM (BBU and/or FBM), the CBM should be installed
prior to powering on the system.

Rack installation: The rack slide rails are optional accessories and should you need
to install it, please refer to the Slide Rail Installation Guide section.

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 EonStor / EonStor DS S12/S16/S24 Series

Make sure you are aware of the related positions of each plug-in module and
interface connector.

Cables must be handled with care and must not be bent. To prevent emission
interference within a rack system and accidental cable disconnection, the routing
paths must be carefully planned.

Installation Procedures Overview

19

Following all the instructions provided below can minimize system installation time.
Detailed, illustrated instructions for each component are given in the following
sections.

1. Unpack: Unpack the system and confirm all components have been received
against the Unpacking List.

2. Rack/Cabinet installation: If the system is going to be installed in a rack or

cabinet, it should be installed prior to installing the hard drives. Installing the
system into a rack or cabinet requires at least two people due to its weight. If you
need to install the slide rails that came with the system, please go here.

3. Install CBM (if necessary): Install the CBM onto the controller if you purchased
it as an additional item.

4. Install hard drives: Separately purchased SAS/SATA hard drives must be

individually installed into the drive trays.

5. Install drive trays: After the hard drives have been installed into the drive trays,
you can install the drive trays into the enclosure (install trays AFTER the
enclosure has been mounted onto the rack).

6. Cable connection: Use the supplied power cords to connect the system to main
power. It is recommended to connect power cords to separate and independent
power sources (different circuit breakers for redundancy).

7. Power up: Once the components have been properly installed and all cables are
properly connected, you can power up the system and configure the RAID array.

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Unpacking the System

20

Compare the Unpacking List included in the shipping package against the actual
package contents to confirm that all required materials have arrived.
Box contents
90

For detail box content(s), please refer to the unpacking list that came with the
system.
The accessory items include a serial port cable, screws, Quick Installation Guide, a
CD containing the SANWatch management software and its manual and Firmware
Operation Manual, and a product utility CD containing the Installation and
Hardware Reference Manual (this document).
Preinstalled Components
91

Shown below are the components pre-installed in the system:

 LCD/LED front panels
 Chassis ears with plastic caps
 DIMM module for RAID models
 CBM (dual controller systems, please refer to Cache Backup Module
(CBM) for RAID Models)
 PSUs including cooling modules
Components to Be Installed
92

You must install the following components:

 The enclosure itself (please refer to the Slide Rail Kit Installation Guide)
 Controller module(s)
 Hard drives
 Drive trays
 Cabling
 CBM (single controller systems, please refer to Cache Backup Module
(CBM) for RAID Models)
 Earth lead cable (DC PSU systems only)

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Installing Controller Module(s)

21

WARNING

When inserting the controller, please make sure you apply pressure evenly on both
sides of the rear controller panel. Uneven pressure may slant the insertion angle and
damage connector pins!

Installation of the controller modules into the enclosure should only occur after the
enclosure has been rack-mounted! Please refer to the RAID Enclosure Slide Rail Kit
Installation Guide or the quick installation guide that came with the system.

Users need to observe ESD precaution measures at all time!

To install the controller module:

1. Carefully retrieve the controller module out of the carton box.

2. Gently slide the controller into the enclosure.

3. When you feel the connectors meet, push the controller levers upwards to
fully engage the controller into the enclosure.

4. Complete the controller installation by securing the two screws underneath

the lever.

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Installing Hard Drive(s)

22

Installation of hard drives should only occur after the enclosure has been
rack-mounted!

Hard Drive Installation Prerequisites

93

Hard drives are separately purchased and when purchasing hard drives, the
following factors should be considered:

Capacity (MB/GB): Use drives with the same capacity. RAID arrays use a
“least-common-denominator” approach, meaning the maximum capacity used in
each drive for composing a RAID array is the maximum capacity of the smallest drive.
Therefore it is recommended to use large storage capacity hard drives.

WARNING

Even hard drives by the same manufacturer, of the same model, and claiming the
same rated capacity may actually carry different block numbers meaning that their
capacity may not be exactly the same.

When configuring hard drives into a RAID array, you may use a slightly smaller
capacity as the “Maximum Disk Capacity” in each individual hard drive. The
configuration option can be found in the interface-specific firmware manual that
came with your enclosure.

Profile: The drive trays and bays of the system are designed for 3.5” hard drives.

Drive type: The system uses SAS (3Gbps or 6Gbps), SATA-II or SATA-III interface
3.5” hard drives. Please ensure that you purchase the correct hard drives.

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NOTE

If you use a dual-controller RAID system and prefer using SATA hard drives in the
enclosure or in the attached JBODs, make sure you also purchase MUX kits.

MUX Board:

Shown below, controller A (1) and controller B (2) is connected to the backplane (3).
With a MUX board (4) paired to the hard drive (5), data signals is able to switch
between controllers A and B signal ports (indicated by the blue arrow / dotted line).
Under normal circumstances, controller B signal port is in standby mode (6).

4 5
1
3
2

1
5

2
6

MUX Kit Port Selector Mechanism

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Mux Board Installation

94

Two types of MUX-boards are available for 3.5 inch drive trays. The two differs in that
one is a flat plate that sits underneath the MUX board and the other, in the form of a
U-shaped plate.

MUX

board

Flat plate at the bottom U-shaped plate

For use

with tray

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To install the MUX board and its support plate (go to step 2 if you are installing

a brand new system that is not yet in operation):

1. Identify the hard drive tray you would like to install the MUX board onto by starting up

your SANWatch Manager and go to Storage Manager > Information > Enclosure

View

The icons indicate the current status of each hard drive tray

Icons The drive tray is filled with an available hard drive.

The drive tray is empty.

The drive is a spare drive.

The drive tray does not exist or the hard drive is not
ready for operation due to testing or other reasons.

2. Remove the tray you wish to install the MUX board to, from the enclosure. Use a

flat-blade screwdriver to set the rotary bezel lock in the horizontal orientation.

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3. Open the hard drive tray by pressing the button

4. a. If there is a hard drive in the tray,

pull the hard drive tray about one inch

protruding out of enclosure and hold

for 30 seconds so the hard drive can

spin down. Then gently pull out the

hard drive tray out of the enclosure

and remove the four retention screws

to remove the hard drive.

b. If it is an empty tray, just gently pull the tray out of the enclosure.

5. To install the MUX board onto the hard drive tray, simply screw (circled in blue) and

secure the MUX board support plates to the end of the hard drive tray.

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MUX board + flat support plate (secure the plate using 2 screws)

MUX board + U-shaped support plate (secure the plate using 4 screws)

6. Install the SATA hard drive into the drive tray with MUX board

Installing a Hard Drive with a MUX Board (SATA drives)

7. Insert the drive tray back to the enclosure. Install the drive tray with the front bezel

open. When fully inserted, close the front bezel.

8. Lock the drive tray. Turn the bezel lock to

the vertical orientation (locked position)

using a flat-blade screwdriver. Do not push

the bezel lock while turning it, otherwise the

spring handle will pop out again.

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SAS Interface
95

The SAS interface features a dual-ported connectivity with pins on both sides of its
connector that include SAS primary links (1), power link (2) and underneath it, the
SAS secondary links (3). The SATA drives have only one port that includes the SATA
physical links (4) and the power link (5). In a redundant-controller system, the
MUX-enabled drive trays must be separately purchased and applied. The
single-controller JBODs do not require MUX kit.

Dual-ported SAS and Single-port SATA Connectors

WARNING

The hard drives and drive trays should only be installed into the system after rack
mounting. If the hard drives are installed first, the system will be too heavy to handle
and the possible impact during installation may damage your hard drives.

Handle hard drives with extreme care and observe all ESD prevention methods
when installing drives.

Only use screws supplied with the system package. Longer screws may damage the
drive.

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Installing the Hard Drive into Drive Tray

96

Open the bezel by pressing the release button and gently pull out the tray.

Place the hard drive into the drive tray, making sure that the interface connector is
facing the open side of the drive tray and its label side facing up.

If you have a MUX board and you want to install a SAS drive, the MUX board should
be removed.

Installing a Hard Drive without a MUX Board (SAS drives)

Installing a Hard Drive with a MUX Board (SATA drives)

Adjust the drive location until the mounting holes in the drive tray are aligned with
those on the hard drive. Secure the drive with four of the supplied flat-head screws.

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Installing the Hard Drive Tray into the Enclosure

97

Once the hard drives have been installed in the drive trays, install the drive trays into
the system.

WARNING

Each drive bay must be populated with a tray even if it does not contain a hard drive.
With a bay empty, ventilation will be disrupted and the system will overheat.

With the hard drive tray bezel opened, align and insert the tray into the enclosure.

Once fully inserted, close the tray and use a small-size flat blade screwdriver to turn
the bezel lock from unlock to the lock position.

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Installing CBM for RAID Models

23

The CBM consists of a battery backup unit (BBU) and flash backup module (FBM).
The CBM can sustain cache memory in the event of a power failure or in the
extremely unlikely event of both PSUs failing at the same time. The use of a CBM is
highly recommended in order to safeguard data integrity. The CBM is an optional
item for the single-controller model and can be purchased from your system vendor.
The CBM has to be installed on the controller before rack-mounting the system.

NOTE

Dual controller model’s BBU and FBM are pre-installed!

Dual controller systems come with the BBU pre-install in the system while the FBM
may be default or an optional item. For details, please refer to Cache Backup Module
(CBM) for RAID Models.

For single controller models, the CBM (BBU + FBM) will be pre-installed for you if
you ordered it as a part of the system. If you purchase the CBM afterwards as an
upgrade component, please read and follow the instructions in this section carefully.

Removing the RAID Controller

98

Remove the RAID controller from chassis by

loosening screws under the ejection levers.

Push the ejection levers downwards (blue

arrows). The controller will ease out from
chassis.

Please read the following sections on how to install the battery cell and flash backup
module onto the controller module. Always place the controller on a clean, static-free
surface and hold the controller only by its metal canister and never touch the circuit
board or connector pins.

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Controller Type
99

There are two types of controllers. Type I controllers allow users to install and
maintain the FBM and BBU while type II only allow users to maintain the BBU. If the
controller of your RAID system has a protrusion at the back of the enclosure as
shown in the illustration below, please see type II BBU installation instructions.

Installing the BBU (Type I)

100

Install the BBU (1) by orienting its protruding edge on one end into the insertion slot
(2), and lowering it into the canister. The orientation is shown below.

Carefully orient the BBU so that the golden finger connector (3) is properly aligned
with that on the charger board (4). There are guide pins on BBU to help properly
align the connectors. Once the connectors are mated, fasten the captive screw (5)
on BBU to secure the installation.

5 1
3
2

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Installing the FBM (Type I)

101

1. Remove the BBU module (1) (please refer to the previous section).

2. Remove the top screw (2) and side screw (3) of the top cover (4) and remove it from
the controller chassis.

3. Install the FBM (5) by orienting and inserting it at an approximately 15 degree angle
into the socket. The socket is located on the charger board.

4. Make sure the FBM’s gold fingers are fully inserted. Press the FBM down and make
sure the retention latch (6) on the socket holds the FBM in place.

5. Install the RAID controller back into chassis. Insert the controller slowly into the
module slot. When you feel the contact resistance by your hands, use more force, and
then push both of the ejection levers upwards to secure the controller into chassis.

6. Secure the controller by fastening two screws you previously removed to the ejection
levers.

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Installing the BBU (Type II)

102

NOTE

For type II controller FBMs, please contact your vendor.

Remove the four screws and the top cover from the controller shown below.

Install the BBU to the top cover by securing the three screws.

Insert the back end of the BBU (1) onto the controller, connect the BBU power cable
(2) and secure the top cover with the BBU using the four screws (3) shown below.

1
3

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Installing the RAID Controller

103

After completing the battery backup unit and flash backup module installation, the
RAID controller can be re-inserted into the enclosure:

1. Insert the controller slowly into the module slot. When you feel the contact
resistance, use slightly more force and then push both of the ejection levers
upwards (indicated by the blue arrows) to secure the controller into chassis.

2. Secure the controller by fastening the two retention screws under the
ejection levers.

NOTE

Installation of the CBM on the controller should occur BEFORE rack-mounting.

A new or replaced BBU takes at least 12 hours to charge to its full capacity.

Follow the procedures shown in Replacing the Controller Module to replace a faulty
BBU with a new one in order to maintain fault-tolerant features.

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Installing the Earth Lead Kit for DC PSU systems

104

Grounding Kit Contents

Item Description Quantity

A Grounding cable 1

B Ground screw 6#-32 (1/4 inch) with star-shaped washer 2

C M5 cage nut 1

A
Internal diameter Internal
diameter

External diameter External

diameter

B #2

NOTE

#2 screwdriver is user supplied

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System model numbers with a designated “N” are powered by DC PSUs.

The kit is for DC PSU systems only and the earth lead kit MUST be installed before you power
on your system. The earth lead cable, dedicated screws and cage nut can be found in the
accessory box. It is recommended to install the earth lead kit once the enclosure has been
installed into the cabinet.

To install, attach one end of the earth lead cable to the enclosure and secure it with the
dedicated screw as shown in the illustration below:

Attach the other end of the earth lead cable to the

cabinet rack post with the dedicated screw. If your
cabinet rack post does not come with screw threads,
use the cage nut provided to secure it to the rack
post.

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System Connection
2

This chapter outlines the general configuration rules you should follow when cabling
a storage system and introduces basic information about topologies. You can use
these topologies or refer to them as a guide for developing your own unique
topologies. A complete description of the power-on and power-off procedures is also
given in this chapter.

General Considerations on Making Connections

24

When selecting the number of hard drives to be included in a logical drive, the host
channel bandwidth and the mechanical performance of individual disk drives should
be considered.

It is a good practice to calculate performance against the host port bandwidth when
designing an application topology. As an example, if eight members are included in a
logical drive and this logical drive is associated with a host ID (LUN mapping), the
combined performance of this logical drive should approximate the channel
bandwidth. If, for example, two 6-drive logical arrays are associated with two IDs
residing on a single host channel, there may be a trade-off with performance.

If your system comes with dual controllers for a total of 8 host ports, it is
recommended that you obtain more disk drives by attaching a JBOD so that you can
create 4 or more 6-member logical drives. These 4 logical drives leverage the
bandwidth of all 8 host ports.

There are other considerations:

 For example, a spare drive carries no data stripes and will not contribute to
disk-level performance. Refer to the documentation for your hard drives for
performance data.

 When cabling, follow all the specifications. Pay attention to signal quality and
avoid electronic noise from adjacent interfaces, e.g., do not lay power cords
on optical cables.

 The disk drives in the same logical array should have the same capacity, but it
is preferred that all the drives within a chassis have the same capacity.

 Disk drives in the same logical drive should have the same capacity, but it is

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preferred that all the disk drives within a chassis have the same capacity.
Tiered storage configuration is supported, e.g., 150GB SAS drives in your
RAID enclosure and 750GB SATA drives in JBODs. However, you should not
include both SAS and SATA drives in a logical drive.

 A spare drive should have a minimum capacity that is equivalent to the largest
drive that it is expected to replace. If the capacity of the spare is less than the
capacity of the drive it is expected to replace, the controller will not proceed
with the failed drive rebuild.

 When rack-mounted, leave enough slack in the cables so that they do not
bend to a diameter of less than 76mm (3 inches).

 Route the cables away from places where it can be damaged by other devices,
e.g., foot traffic or fan exhaust.

 Do not over-tighten or bend the cables.

Host-Side Topologies
105

The primary concern for configuring host-side topologies is to avoid points of failure.
It is therefore recommended that the host ports be connected to at least two HBAs. It
is also preferable to apply corresponding host port type switches (eg. use Fibre
switches for Fibre host ports).

NOTE

In order to manage the fault-tolerant data paths and to optimize data throughput on
multiple data paths, it is necessary to apply EonPath multi-pathing software or
utilities such as Linux Device Mapper.

Host-Side Parameters
106

It is STRONGLY recommended that users use the default settings with their system.
Should you feel the need to adjust your host-side parameters, please consult on-site
technical personnel or technical support.

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Maximum Concurrent Host LUN Connection (“Nexus” in SCSI)

107

The "Max Number of Concurrent Host-LUN Connection" menu option is used to set
the maximum number of concurrent host-LUN connections.

Maximum concurrent host LUN connection (nexus in SCSI) is the arrangement of the
controller internal resources for use with a number of the current host nexus.

For example, you can have four hosts (A, B, C, and D) and four host IDs/LUNs (IDs 0,
1, 2 and 3) in a configuration where:

 Host A accesses ID 0 (one nexus).

 Host B accesses ID 1 (one nexus).

 Host C accesses ID 2 (one nexus).

 Host D accesses ID 3 (one nexus).

These connections are all queued in the cache and are called four nexus.

If there is I/O in the cache with four different nexus, and another host I/O comes with
a nexus different than the four in the cache (for example, host A accesses ID 3), the
controller returns busy. This occurs with the concurrent active nexus; if the cache is
cleared, it accepts four different nexus again. Many I/O operations can be accessed
via the same nexus.

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Maximum Queued I/O Count

108

The "Maximum Queued I/O Count" menu option enables you to configure the
maximum number of I/O operations per host channel that can be accepted from
servers. The predefined range is from 1 to 1024 I/O operations per host channel, or
you can choose the "Auto" (automatically configured) setting. The default value is
256 I/O operations.

The appropriate "Maximum Queued I/O Count" setting depends on how many I/O
operations the attached servers are performing. This can vary according to the
amount of host memory present as well as the number of drives and their size. But
usually, optimum performance results from using the "Auto" or "256" settings.

For more information, please refer to the Firmware Manual that came with your
system.

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Fibre-Host RAID Connections

25

The Fibre Channel standard allows optical connections. Optical cables can be used
over longer distances and have been shown to be more reliable. Due to the demands
of high transfer rates, optical cables are preferred for 8/4Gbps fiber connectivity.
Optical cables are also less susceptible to EMI.

The Fibre host ports connect to Fibre Channel host adapters (HBA) that feature a
8Gbps transfer rate, SFP interface, support for full-duplex transfer and best come
with a 64-bit/133MHz PCI-X or PCI-E interface. Please contact your vendor for the
latest certified items.

WARNING

All Fibre cables are sensitive and must be handled with care. To avoid interference,
the cable routing path must be carefully planned and the cables must not be bent.

Fibre-Host Components (including 10GB iSCSI)

109

WARNING

Lasers can be hazardous and may cause permanent eye damage or blindness, and
therefore must be treated with respect and used with caution. Never look directly at
lasers while it is turned on.

Auto speed detection

Speed auto-detection is specified by the Fibre Channel standard. If a 4Gbps port is

connected to an 8Gbps port, it will negotiate down and run at 4Gbps. If there are
8Gbps ports on both ends of the link, the link will run at 8Gbps.

SFP / SFP+ transceivers

An SFP transceiver converts electrical data signals into light signals and transfers
them transparently via optical fiber. A transceiver provides bi-directional data links, a
laser transmitter (for fiber optic cables), LC connector, and a metal enclosure to
lower the EMI.

Other beneficial features of a typical SFP transceiver include a single power supply,
low power dissipation, and hot-swap capability. It is also important that any
transceiver you use meets the FC performance and reliability specifications.

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WARNING

The SFP transceiver contains a laser diode featuring class 1 laser. To ensure
continued safety, do not remove any covers or attempt to gain access to the inside of
the product. Refer all servicing to qualified personnel.

FC port dust plugs

Each FC port comes with a dust plug. Remove these dust plugs only when you are
ready to insert an SFP transceiver.

Please contact your vendor for a list of compatible components!

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Fibre-Host Topologies
110

The Fibre Channel standard supports three (3) separate topologies. They are
point-to-point, Fibre Channel Arbitrated Loop (FC-AL), and fabric switch topologies.

 Point-to-Point: Point-to-point topology is the simplest topology. It is a

direct connection between two (2) Fibre Channel devices.

 FC-AL: This is the most common topology currently in use. Fibre

Channel devices are all connected to a loop. Each device is assigned
an arbitrated loop physical address (AL_PA). The FC-AL supports 124
devices in a single loop.

 Fabric: The fabric topology supports up to 224 Fibre Channel devices.

This topology allows multiple devices to communicate simultaneously. A
Fibre switch is required to implement this topology.

NOTE

If a logical drive can be accessed by different servers, file locking, FC switch zoning,
port binding, and multi-pathing access control will be necessary.

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Fibre Cabling
111

Following are steps that should be completed with cabling:

1. Maintain a configuration plan. In addition to cabling topologies and list of

networking components, the plan can also include firmware and software
maintenance details.

2. Confirm that you have a Fibre Channel cable that loops 6-inch or longer.

3. Ensure proper airflow and keep cables away from ventilation airflow outlets.

Cabling steps:

1. Remove the SFP module (1) from its static-protective package.

2. Remove the dust plug (2) from the SFP transceiver module.

3. Insert the SFP module into the system host ports. The module will click into
place.

4. Remove the two protective caps (3) from the LC-to-LC type cable. Save the
protective caps for future use

5. Connect a LC-to-LC type cable (4).

6. Carefully insert the cable into an SFP module that is already on the system. The
cable connector is keyed and will click into place.

7. Remove the protective caps on the other end and connect this end to an SFP
transceiver module on a Fibre Channel switch port or a Fibre Channel host bus
adapter (HBA) port.

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Simple End-to-End Connection

112

HBA 0 HBA 1 HBA 0 HBA 1

EonPath EonPath

CH0 B113 CH0 A112 CH2 A112 CH2 B113

CH1 B113 CH1 A112 CH3 A112 CH3 B113

ALV BLV
ALV BLV 01 23

LD LD
CH0 A112 CH0 B113 CH2 A112 CH2 B113
LD LD
CH1 A112 CH1 B113 CH3 A112 CH3 B113

RAID JBOD

Channels Controller A Controller B

Host CH0, CH1, CH2, CH3 CH0, CH1, CH2, CH3

Configuration Information

RAID controller 2

Host server 2

Fault-tolerant data paths, yet Logical

Data path connection partitions can not failover to a partner

controller in the event of controller failure.

Host channel bandwidth 6400 MB/s

Above is an example demonstrating simple end-to-end connections with each SFP

port connected to a host adapter. Multiple logical drives, logical volumes, and logical
partitions can be created and each mapped to the corresponding host channel
ID/LUN combinations.

Note that EonPath multi-pathing software or Linux Device Mapper is necessary for
controlling and optimizing the access to logical drives via multiple data paths.

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DAS (Direct-Attached) Connection

113

NOTE

If a logical drive can be accessed by different servers, file locking, FC switch zoning,
port binding, and multi-pathing access control will be necessary in order to avoid
access contention.

HBA 0 HBA 1 HBA 0 HBA 1

EonPath EonPath
CH0 ID112 CH1 ID112 CH2 ID112 CH3 ID112

CH0 ID112 CH2 ID112

CH1 ID112 CH3 ID112

LD0 LD1

Channels Controller A

Host CH0, CH1, CH2, CH3

Configuration Information

RAID controller 1

Host server 2

Simple end-to-end connections with

Data path connection
fault-tolerant pairs

Host channel bandwidth 3200 MB/s

With more disk drives over the SAS expansion links, you can create more logical
groups of drives. These logical drives using more host channel IDs or LUN numbers.

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If a server has multiple data paths to a RAID system, a multi-path software is

necessary, e.g., the EonPath driver.

The two logical drives in the above drawing cannot leverage the full computer power
of the system. You may attach 1 or 2 more JBODs to acquire more end-to-end
performance.

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Switched Fabric Connection (Dual-Controller)

114

NOTE

A logical partition presented through LUN Mapping can be seen by all servers across
SAN. Make sure you have access control such as file-locking, switch zoning, port
binding, etc., to avoid access contention.

HBA 0 HBA 1 HBA 0 HBA 1 HBA 0 HBA 1 HBA 0 HBA 1

EonPath EonPath EonPath EonPath

EonPath

CH0 A112 CH2 A116 CH0 B114 CH2 B118 CH1 A112 CH3 A116 CH1 B114 CH3 B118

CH0 B113 CH2 B117 CH0 A115 CH2 A119 CH1 B113 CH3 B117 CH1 A115 CH3 A119

ALV BLV
ALV BLV

CH0 A112 CH0 B114 CH1 A112 CH1 B114

LD LD
LD LD CH2 A116 CH2 B118 CH3 A116 CH3 B118

CH0 B113 CH0 A115 CH1 B113 CH1 A115

CH2 B117 CH2 A119 CH3 B117 CH3 A119

RAID

JBOD

Channels Controller A Controller B

Host CH0, CH1, CH2, CH3 CH0, CH1, CH2, CH3

Configuration Information

RAID controller 2

Host server 4 (or more via FC switches)

FC switch 2 (or 1 into 2 zones)

Data path connection Fault-tolerant paths

Host channel bandwidth 6400 MB/s

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Channel link bypass is provided on external FC switches. Each of the application

servers shown in the diagram is equipped with two HBAs with FC links via two FC
switches to the SFP ports on individual RAID controllers.

You can refer to the ID tags on the host links to see the related logical volume
mapping and cable links routing paths. Through the cable links illustrated above, the
configuration can withstand a failure of a single component, e.g., RAID controller,
HBA, cable, or FC switch.

Each logical partition is redundantly mapped to multiple host channel IDs in an AAPP
(Active-Active-Passive-Passive) configuration. Logical volumes are managed either
by the controller A or by the controller B. The Passive IDs will only become functional
when a single controller fails in the system. The EonPath driver is a must on the
application servers. The driver communicates with system firmware and performs
load balance and automated distribution of I/Os across preferred paths (Active IDs
on data paths). TPGS (Target Port Group Service) is supported so that I/Os are
routed to the preferred paths.

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Switched Fabric Connection (Single-Controller)

115

HBA 0 HBA 1 HBA 0 HBA 1

EonPath EonPath

CH0 B114 CH1 B114

CH0 A112 CH1 A112
CH0 B113 CH1 B113
CH0 A115 CH1 A115

7x 8x 9x 10x 11x 12x 7x 8x 9x 10x 11x 12 x 7x 8x 9x 10x 11 x 1 2x 7x 8x 9x 10 x 1 1x 12 x

Eth ern et
Ether net

C C
7 8 91 01 112 7 8 9 10111 2

A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B A B

CH0 A112 CH0 B114

CH1 A112 CH1 B114

CH0 B113 CH0 A115

CH1 B113 CH0 A115

LD0 LD1

Channels Controller A

Host CH0, CH1, CH2, CH3

Configuration Information

RAID controller 1

Host server 4

Data paths are attached to one or more FC

switches. SAN management measures,

Data path connection such as switch zoning and port binding,

should be taken to avoid multiple servers

from accessing the same LUN.

Host channel bandwidth 3200 MB/s

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Above is the sample drawing showing connections with each SFP port connected to
FC switches and then to host adapters. See logical associations in the drawing for
LUN mapping details.

Use Enclosure-specific spares to prevent a spare drive from participating in the

rebuild of a logical drive on another enclosure.

You can refer to the ID tags on the host links to see the related LUN mapping and
cable links routing paths.

Each logical partition is mapped to a single host channel ID. If you prefer path
redundancy, you can map a logical partition to IDs residing on two different channels.
You will then need the EonPath driver to manage access through two different HBA
ports. The driver communicates with system firmware and performs load balance
and automated distribution of I/Os.

If multiple servers can “see” a mapped volume, you will need to avoid access
contention using file locking software, port binding, or zoning feature by FC switches,
which limits the access from host to a specific LUN. If you have two servers in a
clustered configuration, access control will be performed by the clustering software.

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SAS-Host RAID Connections

26

One SFF-8088-to-SFF-8088 host link cable is included per controller. You can
contact your vendor to purchase additional cables if you need more than the included
one.

The cables (28AWG x 8 pairs) are characterized by 100ohm, black colors,

UL-approved, lead-free, 50, 120 or 170cm cable lengths; connectors can be secured
to chassis receptacle using latching mechanism.

WARNING

All SAS cables are sensitive and must be handled with care. To prevent interference
within a rack system, the cable routing path must be carefully planned and the cables
must not be bent.

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SxxS-R/G2240-4 Controllers in DAS (Direct-Attached Storage)

116

Configuration

The 4-port SAS port models differ to 2-port SAS port systems in that by default, they
provide users with cluster file storage configuration (each host SAS port can access all
partitions by default).

4 SAS-port Cluster Configuration Connection

For cluster environment configuration in 4 SAS-port systems, connect the cables as
shown below and by using default LUN mapping CH0 (A & B) to partition (P), this
would also allow other hosts / channels to access the mapped partition.

CH0 AID CH0 BID

Ch2 AID CH0 AID
Ch2 AID
Ch3 AID
CH0 AID
CH0 AID
BID
CH0 AID
CH1 BID CH0 AID
CH1 CH0 BID
Ch3 AID

P1
P

CH0 AID

CH0 BID

LV

LD LD

RAID

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4 SAS-port Partition-Dedicated Configuration Connection

To configure a partition-dedicated file storage environment for 4 SAS-port systems,

connect the cables as shown below. To map specific partitions (P1, P2, P3 & P4) to
hosts / channels, please refer to the SANWatch User Manual.

CH0 AID CH0 BID

Ch2 AID CH0AID
Ch2 AID
Ch3
CH0 AID
AID
BID
CH0 AID
CH0 AID
CH1 BID CH0 AID
CH1 CH0 BID
Ch3 AID

P1 P2
P1 P3
P1 P4
P1

CH0 AID CH1 AID Ch2 AID Ch3 AID

CH0 BID CH1 BID Ch2 BID Ch3 BID

P1 P2 P3 P4

LV

LD LD

RAID

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DAS (Direct-Attached Storage) Connection with Redundant Host Path

117

HBA 0 HBA 1

EonPath EonPath

CH0 AID
CH1 BID
BID
CH0 AID
CH0 AID CH0 AID
CH1

CH0 AID CH1 AID CH1 BID CH0 BID

CH0 BID CH1 BID CH1 AID CH0 AID

LV

LD LD

RAID

Dual-controller models

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HBA 0 HBA 1

EonPath

CH0 AID CH1 AID

CH0 AID
CH1 AID

LV

LD

RAID

Single-controller models

With more hard drives over the SAS expansion links, you can create more logical
groups of drives. Avail these logical partitions using more LUN numbers.

NOTE

EonPath multi-pathing software or Linux Device Mapper is necessary for controlling

and optimizing the access to logical drives via multiple data paths.

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DAS (Direct-Attached Storage) Connection to Two Servers

118

CH0 AID CH1 AID

CH0 AID CH1 AID

LV LV

LD LD

RAID

NOTE

If you would like a LUN (a logical partition) to be accessed by multiple hosts, file
locking or multi-pathing access control will be necessary.

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iSCSI-Host RAID Connections

27

Ethernet cable requirements:

 Ethernet cables are user-supplied. Cat5e shielded STP type network

cables or better performance types (important for meeting the
requirements imposed by emission standards).

 Straight-through Ethernet cables with RJ-45 plugs.

 Use of cross-over cables can also be automatically detected and

re-routed for a valid connection.

Connection types:

 Directly to iSCSI initiators (software or hardware) or via Gigabit

Ethernet switches.

 To servers equipped with iSCSI HBA – preferably a hardware TOE

(TCP/IP Offload Engine) card, and then to client stations with an
Ethernet NIC or iSCSI HBA.

 The system presents its logical volumes through SCSI-like IDs and
LUNs. These RAID volumes then appear as iSCSI targets through the
network.

NOTE

Even though iSCSI initiator software is a cost-effective way of building an

iSCSI SAN, software initiator adds additional workload to the server CPU. It is
recommended to apply iSCSI HBAs that come with TCP/IP offload engines in
order to reduce overhead.

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Network & Host Connection Topologies

119

The iSCSI host ports connect to Ethernet network devices and iSCSI initiators
that comply with the IETF iSCSI standard (RFC 3720). Network connection of
the iSCSI ports is flexible. The use of network connecting devices, subnet,
Name Servers, or iSCSI management software can vary from case to case. In
the following sections, configuration diagrams will be provided to illustrate the
possible uses of the EonStor DS system in an iSCSI network.
Note that host NIC ports and the storage system’s iSCSI host ports must be
configured into the same subnet.
Please note the following:
 Use the Ethernet management port for management purposes only,
i.e., SANWatch or telnet console. This Ethernet management port is
not used for I/O transactions.
 Configurations such as subnet or Virtual LAN can separate iSCSI host
links, decrease overhead, and eliminate the impact of link failure.
 Multiple arrays or logical partitions can be created and made available
separately through different IDs or LUN numbers on the host ports.
Usually, a RAID5 logical drive of eight (8) members often brings
optimal array performance.

NOTE

If you are using Microsoft’s software initiator, please de-select the embedded
MPIO function when installing the software, as the MPIO selection creates
conflicts with EonPath driver.

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High Availability IP SAN with Redundant RAID Controller

120

HBA

EonPath EonPath

VLAN 0 VLAN 1
7x 8x 9x 10 x 11x 1 2x 7x 8x 9x 1 0x 11x 12x

Eth er net
C
7 8 9 1 0111 2

A 12 3 4 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B

CH0 CH1 CH2 CH3 CH0 CH1 CH2 CH3

LD 0 LD 1 LD 2 LD 3

CH0 AID* CH1 AID* CH2 BID* CH3 BID*

CH0 BID CH1 BID CH2 AID CH3 AID

Component Description

iSCSI RAID managed by redundant RAID controllers,

RAID system
with a total of 8 host ports

iSCSI initiators, preferably PCI-E TCP/IP offload engine

HBA
(TOE) capable cards

GbE cables GbE network cables

Ports divided into 2 virtual LANs to separate access from

GbE switch
host to targets.

EonPath to manage the fault-tolerant paths with failover/

failback and load balance capabilities. Use EonPath
Software
multi-pathing software so that your operating system can
identify alternate paths to the same logical drive.

RAID Remote replication functionality is not supported

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configuration using this configuration. For remote replication

setup, please refer to “High Availability IP SAN
(Remote Replication Enabled) or “High Availability IP
SAN with Port Trunk (Remote Replication Enabled)”.

4 logical drives (each has 4 member drives; for better

performance, you can include drives from JBOD)

LD0 mapped to CH0 AID and CH0 BID; LD assigned to

controller A

LD1 mapped to CH1 AID and CH1 BID; LD assigned to

controller A

LD2 mapped to CH2 AID and CH2 BID; LD assigned to

controller B

LD3 mapped to CH3 AID and CH3 BID; LD assigned to

controller B

* LD assignment

NOTE

In the event of single controller failure, a logical drive is accessed through the
host IDs managed by the alternate RAID controller. Host IDs and port IPs do
not fail-over to the surviving controller. Therefore, the EonPath multi-pathing
driver is necessary for path redundancy and controller failover.

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Single-Controller with Fault-Tolerant Path

121

HBA 0 HBA 1 HBA 0 HBA 1

EonPath EonPath
CH0 ID0 CH0 ID0 CH2 ID0 CH2 ID0

CH1 ID0 CH1 ID0 CH3 ID0 CH3 ID0

CH0 ID1 CH0 ID1 CH2 ID1 CH2 ID1

CH1 ID1 CH3 ID1 CH3 ID1

CH1 ID1

VLAN1 VLAN2
7x 8x 9x 10x 11x 12x 7x 8x 9x 10x 1 1x 12x

GbE switch

Ethern et
C
7 8 91 01 1 2

A 12 34 56 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B

LV

LV

LD
CH0 ID0 CH0 ID1 CH2 ID0 CH2 ID1
LD CH1 ID0 CH1 ID1 CH3 ID0 CH3 ID1

RAID + JBOD

Component Description

iSCSI RAID managed by a single controller, with 4 host

RAID system
ports

iSCSI initiators, preferably PCI-E TCP/IP offload engine

HBA or NIC
(TOE) capable cards

GbE cables GbE network cables

EonPath to manage the fault-tolerant paths with failover/

Software
failback and load balance

4 logical partitions (created from 2 logical volumes)

2 Logical Volumes (each contains a logical drive)

RAID 2 Logical Drives

configuration * Each logical partition appears on two different host

links for the purpose of fault tolerance. Use EonPath
multi-pathing software so that your operating system can
identify alternate paths to the same logical drive.

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High Availability IP SAN (Recommended Cabling Method for Remote

122

Replication)

HBA

EonPath EonPath

VLAN 0 VLAN 1
7x 8x 9x 10 x 11 x 1 2x 7x 8x 9x 1 0 x 1 1x 12 x

Eth er net
C
7 8 9 10111 2

A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B

CH0 CH1 CH2 CH3 CH0 CH1 CH2 CH3

LD 0 LD 1

CH0 AID* Ch1 BID*

CH1 BID Ch0 AID
Ch2 AID* Ch3 BID*
Ch3 BID Ch2 AID

Component Description

iSCSI RAID managed by redundant RAID controllers,

RAID system
with a total of 8 host ports.

iSCSI initiators, preferably PCI-E TCP/IP offload engine

HBA
(TOE) capable cards.

GbE cables GbE network cables

Ports divided into 2 virtual LANs; both controllers are

GbE switch
linked to both virtual LAN zones.

EonPath to manage the fault-tolerant paths with failover/

Software failback and load balance. Use EonPath multi-pathing
software so that your operating system can identify

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alternate paths to the same logical drive.

2 logical drives (each has 8 member drives). More

logical drives can be created from drives in JBOD.

LD0 mapped to CH0 AID, CH1 BID, CH2 AID and CH3
BID; LD has to be assigned to both controllers A and
RAID configuration
B to enable remote replication.

LD1 mapped to CH1 BID, CH0 AID CH3 BID and CH2
AID; LD has to be assigned to both controllers A and
B to enable remote replication.

NOTE

In the event of single controller failure, a logical drive is accessed through the
host IDs managed by the alternate RAID controller. Host IDs and port IPs do
not fail-over to the surviving controller. Therefore, the EonPath multi-pathing
driver is necessary for path redundancy and controller failover.

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High Availability IP SAN with Port Trunk (Remote Replication Enabled)

123

HBA

EonPath EonPath

VLAN 0 VLAN 1
7x 8x 9x 10 x 11 x 1 2x 7x 8x 9x 1 0 x 1 1x 12 x

Eth er net
C
7 8 9 10111 2

A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B

CH0 CH1 CH2 CH3 CH0 CH1 CH2 CH3

LD 0 LD 1

Ch0 AID Ch1 BID

CH1 BID Ch0 AID

Component Description

iSCSI RAID managed by redundant RAID controllers,

RAID system
with a total of 8 host ports

HBA iSCSI initiators, preferably PCI-E TOE cards

GbE network cables; port-trunking indicated by the blue

GbE cables
circles

Ports divided into 2 virtual LANs; both controllers are

GbE switch
linked to both virtual LAN zones

EonPath to manage the fault-tolerant paths with failover/

failback and load balance. Use EonPath multi-pathing
Software
software so that your operating system can identify
alternate paths to the same logical drive.

RAID 2 logical drives (each has 8 member drives). More

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configuration logical drives can be created from drives in JBOD.

LD0 mapped to CH0 AID and CH1 BID; LD has to be

assigned to both controllers A and B to enable
remote replication

LD1 mapped to CH1 BID and CH0 AID; LD has to be

assigned to both controllers A and B to enable
remote replication

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Single-Controller with Trunk

124

HBA 0 HBA 1 HBA 0 HBA 1

EonPath EonPath

CH0 ID0 CH0 ID0 CH1 ID0 CH1 ID0

CH0 ID1 CH0 ID1 CH1 ID1 CH1 ID1

VLAN1 VLAN2
7x 8x 9x 10x 11x 1 2x 7x 8x 9x 1 0x 11x 12x

Ethern et
C
7 8 9 1 01 112

A 1 23 4 5 6
1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B

LV

LV

LD
LD CH0 ID0 CH0 ID1 CH1 ID0 CH1 ID1

RAID + JBOD

Component Description

iSCSI RAID managed by a single controller, with 4 host

RAID system
ports.

iSCSI initiators, preferably PCI-E TCP/IP offload engine

HBA or NIC
(TOE) capable cards.

GbE network cables; port-trunking indicated by the red

GbE cables
circles.

EonPath to manage the fault-tolerant paths with

Software
failover/failback and load balance.

4 logical partitions (created from 2 logical volumes)

2 Logical Volumes (each contains a logical drive)

RAID 2 Logical Drives

configuration * Each logical partition appears on two different host

links for the purpose of fault tolerance. Use EonPath
multi-pathing software so that your operating system can
identify alternate paths to the same logical drive.

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Hybrid Host Connections

28

Hybrid systems feature two additional iSCSI ports that can be used for remote
replication or host LUN mapping.

Single Hybrid Unit Connected to FC/ iSCSI Hosts

125

2
NIC NIC NIC NIC

HBA 0 HBA 0 HBA 0 HBA 0

HBA 1 HBA 1 HBA 1 HBA 1
EonPath EonPath EonPath EonPath

FC 3
Ch0 FC
CH1 FC
CH4 iSCSI
CH5 iSCSI
Ethernet

When connected to both FC host and iSCSI host, the connections will work in their
respective speeds. It maximizes the number of connections while keeping the
optimum performance gained by the high speed FC link and FC switch (FC).

NOTE:

To gain optimum performance, make sure the LAN switch (1) for the management station

(2), the LAN switch for the systems, and the iSCSI switch (3) for iSCSI host link are

separated.

Otherwise, the host might consider the iSCSI connection as part of host connection and

might use it for data I/O, even if the iSCSI ports are not mapped to the host. As a result, the

data transaction speed will slow down to the level of iSCSI connection and the fast FC

connection bandwidth will be wasted.

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Utilizing Hybrid iSCSI ports for Data Replication

126

NIC NIC NIC NIC

HBA 0 HBA 0 HBA 0

HBA 0 HBA 1 HBA 1
HBA 1 HBA 1
EonPath EonPath EonPath EonPath

1 2

3 FC #1
FC #2
iS C SI #1
iS C SI #2
LAN

The above diagram demonstrates how to utilize the iSCSI host ports for remote data
replication.

The two hybrid systems, a source system (1) and a target system (2) reside within the
same virtual pool but are physically apart. You want to create a volume copy/mirror
pair for data protection, but do not want to rely on slow management LAN cable
connections. In such case, you may link the hybrid systems using iSCSI host ports. If
the distances between the enclosures are far, additional iSCSI switches (3) might be
required in between.

The illustration above demonstrates how you can enjoy the full benefits of high-speed
FC host link and management LAN connection, as well as a robust link for data
protection (volume copy/mirror).

The SANWatch software suite, on which you configure the volume copy/mirror settings,
will automatically detect the iSCSI data connection and will use it for data replication.

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JBOD Connections
29

NOTE

When connecting JBOD(s) to a 4-port SAS RAID system, please purchase pull type
SAS cables from your vendor.

A SAS host link cables are included per JBOD. If you need to purchase other cables
or if you need other cable(s) of different length, please contact your vendor.

The cable features include: 28AWG x 8 pair, 100ohm, black, UL approved, lead-free,
50cm, 120cm, or 170cm cable lengths, and connectors that can be secured to
chassis using thumb screws or latching mechanism.

WARNING

All SAS cables are sensitive and must be handled with care. To prevent interference
within a rack system, the cable routing path must be carefully planned and the cables
must not be bent.

Please contact your vendor for a list of compatible components!

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SAS Expansion Links

127

Depending on your RAID system, there are two types of JBOD SAS expansion
configurations.

RAID system using Type I expansion RAID system using Type II expansion
For type I JBOD SAS expansion, please follow the instructions given in the following
section. For type II JBOD SAS expansion, please see instructions given here.
Type I JBOD SAS Expansion Configuration
128

The SAS expansion port connects to expansion JBOD enclosures. For

dual-controller systems, each expansion port connects a RAID controller to a
corresponding JBOD controller making fault-tolerant links to different SAS domains.
There are two principles with the combinations of RAID and JBOD:
 Dual-controller RAID connects to dual-controller JBODs; Single-controller
RAID connects to single-controller JBODs.
 A maximum of 6 JBODs can be connected.
 A longer cable is available for making expansion links with a dual-controller
configuration. A longer cable is required if connections to JBODs are made
from two opposite directions. Routing through two different connections can
avoid loss of data links if one enclosure fails in between.

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JBODs and Corresponding RAID Systems

RAID Models 2U JBOD 3U JBOD Configuration

S12F-S2840N S12S-J2000SN X

S12E-G1xxx S12S-J1000-G S16S-J1000-S1

S12x-G2xxx S12S-J2000-G X

S16E-G1xxx Single-controller; single path

S16S-J1000-S /
X
S16S-J1000-S1
S24F-G1xxx

S16x-G2xxx
X S16S-J2000-S
S24x-G2xxx

S12F-R2840N S12S-J2000RN X

S12S-J1002-R S16S-J1000-R1
S12x-R1xxx

S12S-J2000-R X
S12x-R2xxx

S16F-R1xxx Dual-controller; fault-tolerant paths

S16S-J1000-R /
X
S16S-J1000-R1
S24F-R1xxx

S16x-R2xxx
X S16S-J2000-R
S24x-R2xxx

There is a rotary ID switch on every

expansion enclosure that is manually
configured using a flat blade screwdriver.

Configuring enclosure IDs:

 The configurable IDs for JBODs are

from 1 to 15. Usually the numbering
starts from the one closest to the managing RAID enclosure.

 Make sure a unique ID is configured on each JBOD so that the SAS WWN
addresses of disk drives can be properly assigned. RAID system firmware
automatically manages these addresses.

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Type I Expansion Connection

Physical connections from RAID to JBODs:

CH0 CH1 CH2 CH3

CH0 CH1 CH2 CH3 at us Statu

s
l St
C tr CBM

s
St atus Statu
C tr l C BM

CH0 CH1 CH2 CH3

IN OUT
us s
at Statu
l St
C tr CBM

IN OUT

Single controller systems Dual controller systems

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Type II JBOD SAS Expansion Configuration

129

Type II JBOD SAS expansion configuration applies to the following systems,

SxxF-G/R2850, SxxF-G/R2851, SxxF-G/R2651, SxxE-G/R2251 & SxxE-G/R2152-6.
Type II RAID system expansion capabilities are unique with additional 48 hard-drive
JBOD. Please refer to the following table for configurations:
 For 2U RAID systems expanding with B24 2U JBODs, other JBOD form
factors are NOT allowed in the expansion loop. For B24 JBOD system
details, please refer to the QIG or documents on the CD-ROM that came
with the system.
 Users that choose to have mixed form factor JBODs (a mix of 2U+4U or
3U+4U), the 2U / 3U JBODs should start at the top of the expansion
configuration with 4U S48 JBODs finishing the JBOD expansion connection.
 A maximum of five (5) 2U or 3U JBODs can be connected to RAID systems
 A maximum of three (3) 4U JBODs can be connected to 2U and 3U RAID
systems
 A maximum of two (2) 4U JBODs can be connected to S24 RAID systems

JBODs and Corresponding RAID Systems

JBOD 2U JBODs 3U JBODs 4U48 JBODs

Configuration
RAID (JBOD ID #) (JBOD ID #) (JBOD ID #)

B24S-J2000G
x x
(IDs 1~6)
S12x-Gxxxx
S12S-J2000S S48S-J2000G
X
(IDs 1~5) (IDs 6, 9, 12) Single-controller;

S16S-J2000S S48S-J2000G single path

S16x-Gxxxx X
(IDs 1~5) (IDs 6, 9, 12)

S16S-J2000S S48S-J2000G
S24x-Gxxx X
(IDs 1~5) (IDs 6, 8)

B24S-J2000R
x x
(IDs 1~6)
S12x-Rxxxx
S12S-J2000R S48S-J2000R
X
(IDs 1~5) (IDs 6, 9, 12) Dual-controller;

S16S-J2000R S48S-J2000R fault-tolerant paths

S16x-Rxxxx X
(IDs 1~5) (IDs 6, 9, 12)

S16S-J2000R S48S-J2000R
S24x-Rxxx X
(IDs 1~5) (IDs 6, 8)

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There is a rotary ID switch on every

expansion enclosure that is manually
configured using a flat blade screwdriver.

Configuring enclosure IDs:

 The configurable IDs for JBODs are

from 1 to 15. Usually the numbering
starts from the one closest to the
managing RAID enclosure.

 Make sure a unique ID is configured on each JBOD according to the table so

that the SAS WWN addresses of disk drives can be properly assigned. RAID
system firmware automatically manages these addresses.

Type II Expansion connection

RAID System RAID System

3U JBOD 3U JBOD

3U JBOD 3U JBOD
. .
. .
. .
. .
.
.
.
.
.
. .
. .
. .
. 4U48 JBOD
4U48 JBOD

Single controller systems Dual controller systems

For 4U S48 JBODs, please refer to the manual that came with the system for
configuration and setup details.

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Configuration Rules
130

Following are the rules for connecting SAS interfaces across RAID and JBOD
enclosures:

 Fault-tolerant links in a dual-controller combinations: Corresponding to SAS

drives’ dual-ported interface, two physical links are available from each disk
drive, routed across the backplane board, each through a SAS expander,
and then interfaced through a 4x wide external SAS port.

 With data paths through separate SAS domains, access to disk drives can
be continued in the event of a cable link or SAS JBOD controller failure.

Designation Description Designation Description

1 RAID controller A 5 Dual-ported SAS drives

2 RAID controller B 6 Expander

3 JBOD controller A 7 To another JBOD

4 JBOD controller B

 Fault-tolerant Links to SAS disk Drives

 SAS expansion cables will be available with the JBODs. Note that if many
JBODs are connected, a longer SAS external cable (e.g., a 120cm cable)
may be necessary for connecting a JBOD from the opposite direction

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offering high redundancy.

 One expansion link connects JBODs from RAID to the nearest JBOD, and
then to the farthest JBOD. Another expansion link connects to the farthest
JBOD from the opposite direction and then to the nearest JBOD.

 Each expander controller on the SAS JBOD controls a “SAS Domain” that
connects one of the alternative interfaces on all of the disk drives in the
enclosure. For example, one expander unit controls Domain A, and the other
controls Domain B. In a fault-tolerant topology, the SAS external links always
connect to the SAS ports on the same SAS Domain.

 The SAS Domains can be identified by the expanders’ locations, i.e., upper
controller slot (Controller A/Slot A) or the lower controller slot (Controller
B/Slot B).

 On the RAID system, each RAID controller can be considered as managing

a separate SAS Domain. With the help of the port selector mechanism on
the MUX boards, the idea of SAS Domain applies even when SATA drives
are used in a dual-controller JBOD.

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Management Console Connections

30

Designation Description Designation Description

1 Serial port (for Telnet access) 4 Local area network

Single controller: DB9 male to female serial 5 SANWatch/ telnet

2
Dual controller: Y-cable console

3 CAT5e LAN cable

1 1
2
2

4 4
3 5 3 5

Dual controller management connection Single controller management connection

Connecting RAID system to external consoles:

 Serial port: For dual-controller models, a Y-cable is provided in the package.
For single-controller models, a standard DB9 straight cable should be
supplied by the user (NOTE: null modem may be required if you are using a
3rd party cable).
 LAN port: A LAN cable should be supplied by the user.
The serial port’s defaults are:

Baud Rate 38400

Data Bit 8

Parity None

Stop Bit 1

Flow Control Hardware

For TCP/IP connection and firewall configuration with a management station running
SANWatch, please refer to SANWatch’s online help or User’s Manual. If your
network environment is not running DHCP server protocols, a default IP, <10.10.1.1>
can be used to access for the first time.

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Power Connections
31

Once all hard drives have been properly installed and the I/O ports or management

interfaces have been connected, the system can be powered on.

Checklist
131

BEFORE powering on the system, please check the following:

 CBM: Make sure the CBM has been properly installed before

powering-on the system.

 Hard drives: Hard drives are correctly installed in the drive trays.

 Drive trays: All the drive trays, whether or not they contain a hard drive,

have been installed into the system.

 Cable connections: The system has been correctly connected to host

computer(s), management computers, or external networking devices.

 Ambient temperature: All system components have been acclimated

to the surrounding temperature.

NOTE

Make sure you use the power cables provided that are at least 1.2 meters in length.
DO NOT use extension cables as the power cables are designed to connect ONLY
and DIRECTLY to relocatable power taps (RPTs) on server cabinets.

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DC Power Supply Power Cord Connection

132

RAID and JBOD models with the “N” designation use this type of DC power supply.

RAID JBOD

SxxF-R/Sxxx”N” SxxS-JxxxxR/S-“N”

There is a dummy-proof notch on the DC power cable plug that matches the power
socket and there are clip-notches on both sides to hold the plug in place. Simply plug
the DC power cable to the power socket to complete the cable connection.

To remove the plug, place your thumb on top and your index finger underneath the
plug and perform the “pinch” action to release the clip-notches on both sides while
pulling away from the socket.

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Connecting Power Cords

133

Use the included cable clamps to secure power cord connections.

1. Remove power cords and cable clamps from the accessory boxes.

2. Combine cable strap with cable clamp.

3. Attach cable clamps to the power cords by opening and enwrapping the plastic
ring around the base of power cords.

4. Adjust the position of cable straps using the release tab.

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5. Adjust the position so that when a power plug is connected to system power the
barb anchor can be inserted into the anchor hole above the power socket.

2U and 3U RAID models

2U-Gxxxx and 4U RAID models

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Power On Procedure
134

Before you power on the RAID system, please power on the expansion JBOD
storage systems first if your network configuration has multiple arrays.

To power on the system please follow the procedures below.

1. Turn on the power switches to the “on” position for every PSUs’ power switches,
from left to right.

NOTE

Make sure all power supply modules’ switches are turned on!

2. Power on the networking devices, e.g. switches.

3. Power on the host computers. The host computers should be the last devices
that are turned on. Please refer to the documentation that came with your host
computers to see their power on procedures.

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Power On Status Check

135

As a general rule, once the system has been powered on, there should NOT be

LED(s) that light up red / amber nor should you hear an audible alarm from the

system. You should begin verifying system statuses via the following monitoring

interfaces:

 LEDs on LCD keypad panel: The LED on the LCD keypad panel should

illuminate after a successful initialization process, indicating that system

status is ready. System initialization and the power-on self-test may take

up to five minutes and the system fault LED may light up during the

process. The system fault LED will turn off after a successful boot-up

process (refer to Front Panel Components).

 LEDs on rear chassis, including controller module, PSUs, and cooling

modules (refer to System Monitoring).

LCD Panel LEDs:

 PWR LED: OFF

 ATTN LED: OFF

Controller LEDs:
1 4
2 5 1 2 3 4 5 6
 Status LED: On
3 6
(green)

 C_Dirty LED: Off

 s
1 2 3 us4 5 6
Temp LED: Off
atu t
l St
M Sta
 CBM Status LED: On Ctr CB
(green) or Off

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PSU LEDs:

 PSU LED (indicated by the blue circle) : On (steady green)

 Cooling fan LED (indicated by the red circle): Off

2UL

2UL-C

2U-Rxxxx & 3U

CH0 CH1

CH0 CH1

Be sure every PSU should 3Y Be sure every PSU should 3Y Be sure every PSU should 3Y
40 5W
have the same mark 40 5W have thesame mark 40 5W have the same mark

4U

4U

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LCD Screen
136

When powering on the RAID system, wait for the front panel LCD screen to show
“READY” or “No Host LUN.”

The LCD screen startup sequence is shown and described in the sequence below:

Initializing… This screen appears when the PSUs are

Please Wait... turned on.

Power On Self Test Please

System is performing a self test.
Wait…

Power on
System power-on self test is completed.
Init Completed..

DS S12x-xxxx
System is accessing various interfaces.

DS S12x-xxxx
Verifying installed memory.
1GB RAM, Wait...

DS S12x-xxxx System is ready. You can now start to

configure the system.

DS S12x-xxxxx
System is ready for I/Os.
Ready

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Power Off Procedure

137

If you wish to power down the system, please follow these steps:

NOTE

If you wish to power down the system, please ensure that no time-consuming
processes, like “Regenerate Logical Drive Parity” or a “Media Scan,” are taking
place.

1. Stop I/O access to the system

Close your applications running on the host computers to stop all I/O access to
the system.

2. Flush the cache

Locate the C_Dirty LED (refer to Controller LED for RAID Models) on the
controller module to check if there is still cached data in the DRAM (if the LED is
lid up in amber).

3. Use the Shutdown Controller function to flush all cached data (using the
LCD panel, refer to the illustration below). This prepares the RAID system to be
safely powered down.

RAID model No. Ent View and Ed it System Ent Mute Beeper
Ready Logical Drives Functions

Shutdo wn complete Shutdown C ontroller Ent Shutdown This Ent Shutdown This
Reset C tlr is Busy Controller Controller

Ent

Confirm

Legend
Ent: Press the Enter (Ent) button.

Ent: Press and hold the Enter (Ent) button for 2 seconds.

---->: Press the up and down arrow to scroll to the menu you are after.

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System Monitoring
3

The EonStor DS series is equipped with a variety of self-monitoring features that help
keep system managers aware of system operation statuses.

Monitoring Features
32

You may monitor the system through the following features:

 Firmware: The RAID controller in the system is managed by a

pre-installed firmware, which is accessible in a terminal program via the
serial port. For more details, see the Firmware manual in the CD-ROM.

 SANWatch: SANWatch is a Java-based Graphical User Interface (GUI)

that can to monitor and manage the system locally or remotely over

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TCP/IP network, via the Ethernet Management port. The management

session is conducted using the Ethernet management port. For more
details, see the SANWatch manual in the CD-ROM.

SANWatch’s Notification Manager notifies users or events through email, MSN, etc.

Notification Manager

 LEDs: LED indicators notify users of system status, events, and failures.
LEDs are located on both the front and rear panel of the chassis. For
details, see and subsequent sections.

 Audible alarm: Audible alarm will be triggered in case of system

failures. For details, see PSU / Cooling Module LEDs.

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Front Panel
33

LCD Keypad for RAID Models

138

Keypad Buttons

The LCD keypad on RAID systems consists of five buttons, three LEDs, and a
16x2-character LCD screen that provides access to firmware-embedded utilities.

1
2 3 4

ESC button (1): Press the ESC button to skip the current event.

UP (2) & DOWN button (3): Used for navigating menus by pressing the UP and
DOWN arrow keys to select viewing items. In the bottom row of the main menu,
“View and Edit Event Logs,” the most recent event is displayed.

ENT button (4): Used for browsing events: To see detailed description of each event,
use the arrow keys to select an event, and press and hold down the ENT key until a
short beep sound is heard, then use arrow keys to browse through the description
lines. If you tab the ENT key lightly, you may choose to delete the event. Press ESC
to return to the previous menu level.

Mute button (5): Used for muting the system: The MUTE button silences the alarm
until the next event occurs.

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LCD Panel LED Definitions

139

1
2
3

Name Color Status

Blue indicates that power has been turned on

and the system status is normal.
1. PWR (Power) Blue
OFF indicates that no power is supplied to the
system or the RAID system has failed.

Flashing white indicates that there is active

traffic on the host/drive channels.
2. BUSY White
OFF indicates that there is no activity on the
host/drive channels.

Red indicates that a component failure/ status

3. ATTEN event has occurred.

Red
(Attention) OFF indicates that the system and all its
components are in proper operation status.

NOTE

During the power-on process, the ATTEN LED will light up steadily. Once the
system successfully boots up with no faults, the ATTEN LED will turn off.

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LED Panel for JBOD Models

140

Name Color Status

White indicates that the system is being

serviced or is requiring services.
1. Service White
OFF indicates that the system is not being
serviced nor is requiring services.

Green indicates that the system is powered

properly.
Green/
2. Power
Amber Amber indicates that there is a power failure
in the system.

Green indicates that the cooling fan is

operating properly.
Green/
3. Cooling fan
Amber Amber indicates that the there is a cooling
fan failure in the system.

Green indicates that the internal

temperature is within the safety threshold.
Green/
4. Thermal Amber indicates that the internal
Amber
temperature has gone over the safety
threshold.

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 EonStor / EonStor DS S12/S16/S24 Series

Green indicates that the system is operating

normally.
Green/
5. System fault
Amber Amber indicates that the system has
encountered abnormal conditions:

Allow users to set enclosure IDs when

6. Rotary ID connected to JBOD expansion enclosure(s).
N/A
switch

Pressing less than one second mutes the

7. Mute/ service audible alarm.

N/A
button Pressing more than two seconds sends a
service notification to the host computer.

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Drive Tray LED

141

Two LED indicators are located on the right side of each drive tray. When notified by
a drive failure message, you should check the drive tray indicators to find the correct
location of the failed drive.

1
2

Name Color Status

Flashing Blue indicates data is being written to

or read from the drive. The drive is busy.
1. Drive Busy Blue
OFF indicates that there is no activity on the disk
drive.

Green indicates that the drive bay is populated

Green / and is working normally.

2. Power Status
Red RED indicates that the disk drive has failed, or a
connection problem occurred.

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Controller LED
34

Controller LED for RAID Models

142

1 4
2 5 1 2 3 4 5 6
3 6

Name Color Status

Green indicates that a RAID controller is operating

healthily.

1. Ctrl Green/ Amber indicates that a component failure has

Status Amber occurred, or inappropriate RAID configurations have
caused system faults. It is also lit during the
initialization process.

Amber indicates the following:

- Cache Memory is dirty.

- Data in flash backup module is being flushed to

cache.

- Errors occurred with cache memory (ECC errors).

- Data is being flushed from flash backup module to

drive (when power is restored).

- Battery voltage is lower than 2.5V.

2. C_Dirty Amber
- Battery temperature reading is abnormal (out of
the 0 to 45°C range).

- Battery is not present.

OFF indicates that the cache is clean, and that the

battery backup unit is capable of sustaining memory
in case of power loss.

Blinking Amber indicates cached data is being

transferred to the flash module after the occurrence

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of a power outage. Once the transfer is done, all

LEDs will turn off.

This signal is local to each controller.

Amber indicates that the detected

CPU/board/chassis temperature has exceeded the
higher temperature threshold.
3. Temp. Amber

OFF indicates that the detected temperature reading

is within the safe range.

Green steady on indicates the CBM module is ready.

Both a BBU and flash modules are present.

Amber steady on indicates CBM failure, meaning

either BBU or flash has failed. When lit, it also
4. CBM Green/ indicates either BBU or a flash is missing in a
Status Amber redundant-controller system.

Blinking means a BBU is being charged.

OFF means BBU is not installed in a single-controller

“G” model.

5. Hst Bsy Green Blinking Green to indicate traffic on the host bus.

Blinking Green to indicate traffic on the drive

6. Drv Bsy Green
channels.

Green indicates the RAID configuration default has

7. Restore
Green been successfully restored. The LED state will be
Default
invalidated after a few seconds.

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Controller LED for JBOD Models

143

2 3

Name Color Status

Steady green indicates all 4 PHYs are validly linked

to external devices.

1. SAS Link Green Blinking green indicates one of the 4 PHYs links
has failed.

OFF indicates all 4 PHYs are offline.

Green indicates 6Gbps link speed.

Green /
2. SAS Speed Amber indicates 3Gbps link speed.
Amber
OFF indicates no connection.

Green indicates the controller is operating normally.

Green /
3. Ctrl Status Amber indicates a component failure has occurred.
Amber
It is also lit during the initialization process.

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Ethernet Management Port LED for RAID Models

144

Type I

1 2

Name Color Status

Green Green indicates 100Mbps connection established.

1. Speed status
Off indicates 10 Mbps connection established or
LED Off
no connection established.

Steady green indicates connection established

2. Link / activity Green

Flashing green indicates data activity.
LED Off

Off indicates connection not established.

Type II

1 2

Name Status Status

Green Green indicates 1Gb connection established.

1. Speed status
LED Off indicates 10/100Mb connection established
Off
or no connection established.

Steady amber indicates a connection has been

established.
2. Link / activity Amber
Flashing amber indicates data I/O.

Off indicates connection not established.

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iSCSI Host Port LED

145

Name Color Status

Green Green indicates 1Gb connection.

1. Speed status
Off indicates 10/100 Mb connection established
LED Off
or is not connected.
2. Link / activity Amber Amber indicates connection established.
status LED Flashing Flashing indicates data I/O activity.

Hybrid iSCSI Ports

146

1 2

Name Color Status

Green Green indicates 1Gb connection.

1. Speed status
Off indicates 10/100 Mb connection established
LED Off
or is not connected.
2. Link / activity Green Green indicates connection established.
status LED Flashing Flashing indicates data I/O activity.

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10Gb iSCSI Host Port LED

147

LED status Color Status

Steady ON Green Steady green indicates a link has been established.

Flashing Green Flashing green indicates an active link.

Off Off Off indicates a link has not been established.

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Fibre-Host Port LED for FC RAID Models

148

Each controller module houses fibre channel host ports. Each of these ports has two
LEDs for displaying the operating status.

Name Color Status

Green indicates an established link, Off means

1. Link Green
a link is broken.

Green indicates 8Gbps connection.

Green /

2. 8/4/2G Amber Amber indicates 4Gbps connection.

/ Off

OFF indicates 2Gbps speed or no connection.

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SAS-Host Port LED for SAS RAID Models

149

Name Color Status

Steady Green indicates that all 4 PHYs are validly linked

1. SAS Link
to external devices.
Green
Status Blinking indicates less than 4 PHY links are connected.

OFF indicates all 4 PHYs are offline.

Green indicates a 6Gbps link.

2. SAS Speed Green /
Amber indicates a 3Gbps link.
Status Amber
OFF indicates that there is no connection.

For 4port SAS 2240-4 models

Name Color Status

SAS Link / Steady Green indicates that all 4 PHYs are validly
Status LED linked to external devices.
(indicated by Green
Blinking indicates the link has failed.
the blue
arrows) OFF indicates offline.

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PSU / Cooling Module LEDs

35

The PSU (Power Supply Unit) contains the LEDs for the PSU and the cooling module
statuses. When either of the unit fails, you need to replace the PSU as soon as
possible. For details, please refer to Replacing the Power Supply Module.

1 2

1. PSU Status LED

Status Description

The system is connected to power supply but the power

Flashing (Green)
switch has not turned on.

On (Green) The PSU is operating normally.

The PSU has failed and is unable to provide power to the

On (Red)
system.

2. Cooling Fan Status LEDs

Status Description

OFF The cooling fan is operating normally.

ON (RED) The cooling fan has failed.

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2UL-Gxxxx Model and 4U RAID Power Supply LED

150

Be sure every PSU should 3Y

have the same mark 405W

Status Description

The power supply has not been turned on. The PSU

Blinking module LED will (indicated by the blue arrow) blink

Green when the system is connected to a power source but

not yet turned on.

The PSU is operating normally and experiencing no

Steady Green
problem.

The PSU has failed and is unable to provide power

Steady Red
to the system.

The PSU is not turned on and the power cord is

OFF
disconnected.

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2UL-Gxxxx Model RAID System Cooling Module LED

151

2UL

2UL-C

Status Description

OFF The cooling fan is operating normally.

RED The cooling fan has failed.

4U RAID System Cooling Module LED

152

CH0 CH1

CH0 CH1

Be sure every PSU should 3Y Be sure every PSU should 3Y Be sure every PSU should 3Y
405 W 405 W have the same mark 405 W
have the same mark have the same mark

Status Description

OFF The cooling fan is operating normally.

RED The cooling fan has failed.

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Alarms and I2C Bus

36

Other monitoring schemes include audible alarms and I2C bus.

Audible Alarms
153

If any of the following components fails, the audible alarm will be triggered:

 Cooling fan modules

 PSU modules

 CBM module

 Hard disk drives

 Sensors or presence detection circuitries

If the system administrator hears an alarm, the manager must read the error
message on the terminal or SANWatch screen to determine what has triggered the
alarm, and then take appropriate actions to rectify the problem. The alarm can be
turned off using the mute button on the front panel and the Alarm beep pattern is
described in the Troubleshooting Guide included in the CD-ROM.

NOTE

When temperature exceeds a preset threshold, the controller’s charger circuits will
stop charging. You will then receive a message that reads “Thermal Shutdown/Enter
Sleep Mode.” When the temperature falls back within normal range, the battery will
resume charging.

I 2C
154

The operating status of PSU and cooling fan modules are collected through an I2C
serial bus. If either of those modules fails, the failure will be detected and you will be
notified through the same methods as in the audible alarms.

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Restoring Default System Settings

37

NOTE

Restoring default settings is a last-resort function. All configurations, such as

parameters and host LUN mappings, will be erased.

You may need to restore default settings in the following cases:

 When the firmware update procedure requires it.

 When you need to reset the password to access the RAID system.

Restoring Default Settings

155

To restore default settings for dual-controller models, follow these steps.

1. Stop all host I/Os.

2. Save the current configuration using the “Export NVRAM” function on the LCD
panel.

RAID model No. Ent View and Edit System Ent Mute Beeper
Ready Logical Drives Functions

Export NVRAM Export NVRAM to Ent Export NVRAM to Ent Controller

in progress reserve space reserve space Maintenance

Export NVRAM
is complete

Legend
Ent: Press the Enter (Ent) button.

Ent: Press and hold the Enter (Ent) button for 2 seconds.

---->: Press the up and down arrow to scroll to the menu you are after.

3. You may also want to make a list of the existing ID/LUN mapping information
because the default restoration will erase the ID/LUN mapping associations
(e.g., which logical drive is associated with which host ID/LUN)

4. Remove Controller B from the chassis. Please refer to Removing the RAID
Controller.

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5. Power off the RAID system.

6. Press and hold the Restore Default button (indicated by the blue arrow) on
Controller A. You may use a straightened paper clip to press the button. While
pressing the Restore Default button down, power on the RAID system.

s tus
tatu Sta
lS M
Ctr CB

7. When the “Restore Def.” LED (indicated by the black arrow) lights up and the
“Default Restored” firmware event message appear, you may release the
Restore Default button (the system default has been restored).

8. Restore previous settings using the “Import NVRAM from reserve space“ or
“Restore NVRAM from Files” in the firmware. ID/LUN mapping will be restored.

RAID model No. Ent View and Edit System Ent Mute Beeper
Ready Logical Drives Functions

Import NVRAM Ent Import NVRAM from Export NVRAM to Ent Controller
include password? reserve space reserve space Maintenance
except password?

Ent

Import NVRAM
in progress

Legend
Ent: Press the Enter (Ent) button.

Ent: Press and hold the Enter (Ent) button for 2 seconds.

---->: Press the up and down arrow to scroll to the menu you are after.

*The Single controller system’s restore default procedure is complete and for Dual
Controller systems, please continue with the following procedures.
9. Power off the system.
10. Replace Controller A with Controller B (Controller B will be inserted into
Controller A’s slot) While leaving Controller B slot empty with Controller B in slot
A, perform the above steps 1 to 8 to restore Controller B to default settings.
11. Put both Controller A and Controller B into their original positions and power up
the system.

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System Maintenance
4

WARNING

Do not remove a failed component from the system until you have a replacement on
hand. If you remove a failed component without immediate replacement, it will
disrupt the internal airflow.

Qualified engineers who are familiar with the system should be the only ones who
make component replacements.

When inserting a removable module, do not use excessive force. Forcing or

slamming a module can damage the connector pins either on the module itself or on
the backplane.

The following components can be replaced:

 Controller module (please refer to Replacing the Controller Module)

 Memory module (please refer to Replacing the Memory Module for

RAID Models)

 CBM module (please refer to Replacing the CBM for RAID Models)

 PSU module (please refer to Replacing the Power Supply Module)

 Hard drive (please refer to Replacing the Hard Disk Drive)

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Replacing the Controller Module(s): Single / Dual /

38

Simultaneous Upgrade

WARNING

Controller firmware MUST be identical for proper functionality.

DO NOT mix controller modules from different models. Each controller has a unique
ID which is applied to host port names. As the result, you may encounter SAN
problems with identical port names on multiple systems.

When removing a RAID controller from a single-controller system, ensure that your
applications have been shut down beforehand.

Controller firmwares MUST match so before you replace a controller in a dual

controller system, please check if the firmware of the operational controller matches
the replacement controller sent to you. The replacement controller sent to you will
state its firmware version with a label on the packaging. To find out the firmware
version of your operating controller, use Storage Manager > Information > Enclosure
View in SANWatch (please refer to the SANWatch Manual for details). At the bottom
of the screen, click on the Configuration List tab.

To update the firmware, please refer to the following:

a. EonStor DS SANWatch User Manual on Upgrading the Firmware

b. Firmware Manual on System Functions: Upgrading Firmware

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Before you replace the controller(s), export and save the NVRAM data using the
LCD panel, follow the illustration below:

RAID model No. Ent View and E dit System Ent Mute Beeper
Ready Logical D rives Functions

Export NVRAM Export NVRAM to Ent Export NVRAM to Ent Controller

in pr ogress reserve space reserve space Maintenance

Export NVRAM
is complete

Legend
Ent: Press the Enter (Ent) button.

Ent: Press and hold the Enter (Ent) button for 2 seconds.

---->: Press the up and down arrow to scroll to the menu you are after.

1. Prepare a clean, static-free work pad or container to place the controller.

2. (Replacing single controller models or both controllers simultaneously)

Shut the system down. Stop all I/O access to the system and make sure all
cached writes have been distributed to disk drives using firmware’s Main Menu
-> System Functions > Shutdown controller function. Power off the system and
turn off the power switches and unplug the power cords from PSUs

3. Disconnect all cables that are connected to the controller module.

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4. Loosen the screw that secures the control module’s ejection levers.

5. Push the ejection levers downwards (indicated by the blue arrows). The
controller module will automatically ease out of the controller module bay.

6. Insert the new controller module. Carefully push the controller until you feel
the contact resistance when the board edge connectors are engaging the
backplane. Push the ejection levers upward (indicated by the blue arrows) and
fasten the retention screw on the ejection levers.

7. Reattach all the cables.

8. For single controller models or when replacing both controllers

simultaneously, power up the system. Check system message on the LCD
screen, SANWatch, or firmware menu-driven utility. When the replacement
controller is successfully brought online, the Power On Status LEDs should turn
on properly.

9. For single controller models or replacing both controllers simultaneously,

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Restoring NVRAM data. To restore previous ID/LUN mapping settings, users

may use the following options:

 Use the “Restore NVRAM from Disks “or “Restore NVRAM from
Files” functions in the firmware. ID/LUN mapping will be restored.

Or

 Use the LCD panel to restore ID/LUN mapping settings (refer to the
illustration below).

RAID model No. Ent View and Edit System Ent Mute Beeper
Ready Logical Drives Functions

Import NVRAM Ent Import NVRAM from Export NVRAM to Ent Controller
include password? reserve space reserve space Maintenance
except password?

Ent

Import NVRAM
in progress

Legend
Ent: Press the Enter (Ent) button.
Ent: Press and hold the Enter (Ent) button for 2 seconds.
---->: Press the up and down arrow to scroll to the menu you are after.

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Replacing the Memory Module on RAID Systems

39

The RAID controller comes with a pre-installed DDRII DIMM module. You may
upgrade it or replace it when the original module malfunctions (shown as the
“NVRAM failure” event in SANWatch).

WARNING
Follow the ESD Precautions (refer to ESD Precautions).
Contact your system vendor for selecting a compatible DRAM module.
Reusing the DRAM module removed from a failed controller is not recommended
unless you have a similar RAID system to test its integrity.

Installing the DIMM Module

1. Remove the controller module (refer to Replacing the Controller Module).

2. (If applicable) Remove the BBU module (refer to Replacing the BBU).

3. Wait for one minute for the remaining electricity on the main board to disperse.

4. Push down the clips on the sides of the DIMM socket (indicated by the blue
circle). The DIMM will eject automatically from the socket.

Type I controllers Type II controllers

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5. Insert the replacement module. Make sure the side clips are in the open
positions. Align the DIMM module with the socket and firmly push the DIMM
module into the socket. The side clips will close automatically and secure the
DIMM module into the socket.

6. (If applicable) Reinstall the BBU module (refer to Replacing the BBU).

7. Reinstall the controller module into the chassis (refer to Replacing the Controller
Module).

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Replacing the CBM for RAID Models

40

NOTE

For type II controller models, flash backup module (FBM) is not user serviceable!

For single controller models, upgradeable components are listed below:

 Battery Backup Unit (BBU): In the event of a power failure, the BBU can
help store/ save cached data in the DRAM module for up to 72 hours.

 Battery Backup Unit (BBU) + Flash Backup Module (FBM): In the event
of a power failure, the combination of BBU+FBM (non-volatile flash storage)
can store the data, indefinitely.

WARNING

Make sure you have the replacement module(s) on-hand before you attempt to
replace the CBM.

Please refer to procedures mentioned in Installing the BBU section.

The CBM consists of a battery backup unit (BBU) and flash backup module (FBM).
The CBM can sustain and transfer cached data to a flash backup module in the event
of a power outage or in the unlikely event of both PSUs failing.

The CBM (BBU and FBM) might be optional items depending on the system model
(refer to Cache Backup Module (CBM) of RAID Controllers).

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BBU Fault Conditions and Precautions

156

If a BBU leaks, gives off a bad odor, generates heat, becomes discolored or
deformed, or in any way appears abnormal during use, recharging or storage,
immediately remove it from the system and stop using it. Here are some of the
conditions that might trigger BBU fault.

 The temperature sensor on the system’s charger circuit reports a

temperature reading exceeding the pre-set threshold. The charger
circuits will enter a low-power and self-protection state.

 A BBU module has been charged for over twelve hours. A timer is
embedded with the charger. When this occurs, the charger will enter a
timer fault state. Charging will resume automatically after you
remove/re-install the BBU module or reset the system.

Follow these precautions when you install the BBU.

 Use the replacement BBU supplied by your distributor. Use of battery

cells provided otherwise will void your warranty.

 Dispose of used BBUs at authorized battery disposal sites only.

 Do not place a BBU near a heat source.

 Do not immerse the BBU in water or expose it to liquids.

 Do not disassemble or modify the BBU.

 Do not pierce the BBU with a sharp object, strike it with a hammer, exert
pressure on it, or throw it.

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Replacing the BBU

157

To replace the BBU, follow these steps:

1. Remove the controller out of the enclosure (refer to Removing the Controller).

2. Loosen screws (1) and remove the BBU (2). For type II controller models, please
unplug the BBU power connector (indicated by the blue circle).

1 2
2

Type I controller systems Type II controller systems

3. For type II controller systems, to separate the BBU from the top cover, unscrew
the screws shown in the following illustration.

BBU

4. Install the replacement module and fasten screws (refer to Installing the BBU).

5. Reinstall the controller (refer to Installing the RAID Controller).

NOTE

A replacement BBU takes approximately twelve hours to charge to its full capacity.

The life expectancy of a BBU is three years.

If the cause of a failure cannot be determined even after a BBU module is

replaced, contact your system vendor.

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Replacing the FBM

158

To replace the FBM, follow these steps:

2
3
5

1. Remove the controller module from the chassis (refer to Removing the
Controller).

2. Remove the BBU module (see the previous section).

3. Remove the top screw (1) and side screw (2) of the top cover (3) from the
controller chassis.

4. Pull the retention latches (4) away from the FBM (5). Use your finger nails if the
FBM does not easily disengage. Once disengaged, the flash module will pop up.
You can then remove it from the socket.

5. Insert the replacement FBM into the socket at a 15 degree angle. When fully
inserted, press the flash module down until it is snapped by the retention latches.

6. Reinstall the BBU (refer to Installing the BBU) and the controller (refer to
Installing the RAID Controller).

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Replacing the Power Supply Module / Cooling Module

41

The power supply units (PSU) are configured in a redundant configuration with each
PSU housed in a robust steel canister.

Detecting a Failed PSU

159

If a PSU module fails, the system notifies you through the following indicators:

 PSU status LED locations (blue circles)

2UL

2UL-C

2U-Rxxxx & 3U

CH0 CH1

CH0 CH1

B e s ure ev ery P S U s hould 3Y

B e s ure ev er y P S U s hould 3Y B e s ure ev ery P S U s hould 3Y
40 5W 40 5W hav e t he sam e m ark 40 5W
hav e t he sam e m ark hav e t he sam e m ark

4U

 Audible alarm (refer to Audible Alarms)

 Firmware utility (refer to Firmware User Manual in the CD-ROM for

details)

 SANWatch manager software (refer to SANWatch User Manual in the

CD-ROM for details)

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Replacing the Power Supply Unit

160

A failed PSU should be replaced as soon as possible, but only when you have a
replacement module in your hand. Contact your vendor for more details (refer to
Contact Information).

WARNING

Although the system can operate with a failed PSU in a system, it is not
recommended to run the system with a failed PSU for an extended period of time. The
failed spare redundant PSU should be replaced as soon as possible!

To replace a PSU, follow these steps:

1. Power off the system, turn off the PSU and unplug the power cord.

2. Loosen the retention screw that secures the extraction handle to the chassis.

3. To remove the PSU module, grab the extraction handle and pull the handle
upwards to disconnect the PSU from the backplane connectors. Once dislodged,
gently pull the PSU out of the system. If the system is mounted in a rackmount
rack, use another hand to support its weight while removing the module.

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4. Insert the replacement module. Make sure the extraction handle (1) is held at its
highest position so that the saddle notches on the sides of the handle can snap
onto the metal anchor pins (2) placed along the interior walls of the PSU slot.
Push the PSU into chassis (3), and when you feel the contact resistance, use
slightly more force to engage the back-end connectors. Push the handle
downwards to secure the module.

5. Fasten the retention screw.

6. Reconnect the power cord.

7. Power on the PSU module.

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Replacing 2UL-Gxxxx Model PSU

161

1. Power off the system and turn off the PSU by turning off the power switch (1).

2. Disconnect the power cord from the PSU socket (2).

3. Loosen the retention screw (3) that secures the extraction handle (4) to the
chassis using a Phillips screwdriver.

4 3

2
1

4. Remove the PSU module by pulling the extraction handle down. The extraction
handle should disconnect the PSU from the backplane connectors. Once
dislodged, gently pull the PSU module out of the system. If the system is
mounted in a rackmount rack, use another hand to support its weight while
removing the module.

WARNING!

When a PSU is removed form the chassis, the cooling module is also removed from
the chassis. Hence the airflow provided by the cooling module is also disabled.
With an empty module bay, airflow will also be disrupted. It is therefore
recommended the replacement procedure is completed in less than five (5)
minutes to prevent the system from overheating.

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5. Install the replacement module. Make sure the extraction handle (1) is held at
its lowest position so that the saddle notches on the sides of the handle can snap
onto the metal anchor pins (2) on the interior walls of the PSU slot. Push the PSU
into chassis, and when you feel the contact resistance, pull the handle upwards
to secure the module.

6. Secure the PSU to the system by fastening the retention screw through the PSU
extraction handle.

7. Reconnect the power cord.

8. Power on the PSU module.

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Replacing 4U RAID System PSU

162

1. Disconnect the power cord that connects to the failed PSU.

2. Loosen the retention screw (indicated by the blue circles) that secures the
extraction handle to the chassis using a Phillips screwdriver.

CH0 CH1

CH0 CH1

B e s ur e e v er y P S U s h ou ld 3Y B e s ur e e v e ry P S U s h ou ld 3Y B e s ur e ev er y P S U s h ould 3Y
40 5W 40 5W ha v e t he sa m e m ar k 40 5W
ha v e t h e sa m e m ar k h av e t h e sa m e m a rk

3. Remove the PSU module by pushing the extraction handle (1) downwards. The
extraction handle should gracefully disconnect the PSU from the backplane
connectors. Once dislodged, gently pull the PSU module out of the system. If the
system is mounted in a rack-mount rack, use another hand to support its weight
while removing the module.

WARNING!

It is recommended that the replacement procedure is completed in less than five (5)
minutes to prevent prolonged disruption to system airflow.

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4. Install the replacement module. Make sure the extraction handle (1) is held at
its lowest position so that the saddle notches on the sides of the handle can snap
onto the metal anchor pins (2) on the interior walls of the PSU slot. Push the PSU
into chassis, and when you feel the contact resistance, pull the handle upwards
to secure the module.

Secure the PSU to the system by fastening the retention screw through the

PSU extraction handle.

Replace the power cord that connects the PSU module to the mains.

Secure the power cord connection using the included cable clamp.

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Replacing a Cooling Module

42

If a cooling module fails, the system notifies you through the following indicators:

 Cooling module status LED locations (blue circles)

2UL

2UL-C

2U-Rxxxx & 3U

CH0 CH1

CH0 CH1

Be sure every PSU should 3Y Be sure every PSU should 3Y Be sure every PSU should 3Y
40 5W have the same mark 40 5W
have the same mark have thesame mark 405W

4U

 Audible alarm (refer to Audible Alarms)

 Firmware utility (refer to Firmware User Manual in the CD-ROM for

details)

 SANWatch manager software (refer to SANWatch User Manual in the

CD-ROM for details).

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Replacing 2UL-Gxxxx RAID System Cooling Module

163

To replace the cooling module:

1. Snatch the retention latches towards the center, and then pull the cooling module
out of the chassis.

2. Install the replacement module by pushing it into the module bay. When fully
inserted, the retention latches will hold the module in place.

3. A firmware event will prompt shortly afterwards stating that the cooling module is
back online. The LEDs on the replacement module should not be lit when
installed.

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Replacing 4U RAID Systems Cooling Module

164

The cooling module is secured in the chassis by a retention latch. To replace the

cooling module, follow the steps below:

WARNING!

The fan replacement process should be completed within five (5) minutes. If the
process takes too long, the accumulated heat can damage the system.

1. Use one hand to push the retention latch to the side, while using another hand to
hold and pull on the fan module extraction handle.

2. Once released from the module bay, remove the faulty module.

3. Install the replacement module by pushing it gently into the module bay. You may
need to push the retention latch sideways (just as when you were removing it)
while installing the replacement module. When fully inserted, the retention latch
will hold the module in place.

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Replacing a Hard Drive

43

WARNING

Keep a replacement on hand before replacing the hard drive. Do not leave the drive
tray open for an extended period of time or the internal airflow will be disrupted.

Handle the hard drives with extreme care. Carry them only by the edges and avoid
touching their circuits part and interface connectors.

To replace a hard drive, follow these steps.

1. Identify the drive tray. Use the firmware utility, SANWatch, or the LED on the
drive tray to identify faulty hard drive(s). The drive bays are numbered from left to
right and from top to bottom.

1 2 3 4
5 6 7 8
9 10 11 12
2U

1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
3U

1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
17 18 19 20
21 22 23 24
4U

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2. Unlock the drive tray bezel (indicated by the blue arrow) by using a small
flat-blade screwdriver to set the bezel lock from lock to the un-lock position.

3. Open the drive tray. Press the button. The spring handle will pop out.

4. Remove the drive tray. Pull the tray one inch away from the enclosure. Wait for
at least 30 seconds for the disk drive to spin down, and then gently withdraw the
drive tray from the chassis.

5. Remove four retention screws (two on each side). The screws secure the hard
drive to the drive tray (indicated by the blue arrows).

Hard drive screw locations without mux board

Hard drive screw locations with mux board

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6. Replace the drive. After swapping the drive, fasten the retention screws back.

Without MUX With MUX

7. Insert the drive tray back into the enclosure. Install the drive tray with the
front bezel open. When fully inserted, close the front bezel.

8. Lock the drive tray. Turn the bezel lock to the vertical orientation (locked
position) using a flat blade screwdriver. Do not push the bezel lock while turning
it, otherwise the spring handle will pop out again.

NOTE

Never leave the bezel lock unlocked – the RAID controller might consider it as a sign
of faulty drive.

9. Check for drive error. Make sure that there is no more error reported.

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Replacing the Enclosure

44

The RAID enclosures are ruggedly constructed and under extremely rare instances
do they incur damages so severe (breakage causing circuit exposure, deformation,
etc.) that require replacing the enclosure. However impossible it may be, the
likely-hood of an enclosure needing to be replaced is usually due to a faulty
integrated backplane that separates the front and rear sections of the chassis as
mentioned previously in section Internal Backplane. The internal backplane contains
a circuit board that provides logic level signals and low voltage power paths. Thermal
sensors and I2C devices are embedded to detect system temperatures and
PSU/cooling module operating status. And as this board contains no
user-serviceable components, when damaged, you will have to replace the entire
enclosure.

A faulty backplane board may cause the following:

 Falsely report module statuses

 Unable to power on module(s) or not able to power on the system at all

 System instability

 Poor system performance

 Affect storage data integrity

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Differential Diagnosis to Determine Backplane Failure

165

Apart from obvious damage (circuit exposure, extreme enclosure deformation, etc.),
an indication of enclosure backplane failure can be determined by differential
diagnosis. The simple differential diagnosis will also assist in Technical Support staffs
to promptly identify the issue!

Differential diagnosis can be done by swapping two modules to test the backplane’s
integrity. For example, if the status LED of the PSU 0 lights up RED (indicating failure)
and normally you would order a new PSU to replace the failed one. If you have
replaced the failed PSU and find that the status LED still lights up RED then there is
a chance that the backplane may be faulty! To test it, shutdown the system (refer to
Power Off Procedure) pull out the brand new replacement power supply, insert it into
the PSU 1 slot, power on the system and if the status LED lights up GREEN, then the
backplane board may be faulty and you will need to replace the enclosure to rectify
this problem. The same differential diagnosis method can be applied using
controllers / hard drives / cooling modules (2U/ 3U/ 4U systems) by swapping them
into the other slot.

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Enclosure Replacement Must Knows

166

1. Always use the differential diagnosis method mentioned above to test the
integrity of the backplane board.

2. Record your differential diagnosis findings and consult with Technical Support.

3. If the system is still operable, you can choose to leave it running but remember to
fill up all module slots after swapping them around (empty module slots will
interrupt airflow).

4. As a faulty backplane board may affect the system in a variety of ways

(performance, stability, data integrity, etc.), once you have consulted Technical
Support staffs and confirmed it is indeed a new enclosure you need, you should
arrange for a replacement immediately!

5. Replacing an enclosure will incur significant amount of system downtime

so do confirm module integrity and consult Technical Support before going
ahead with the enclosure replacement procedure!

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Enclosure Replacement Procedure

167

The following steps describe the enclosure replacement procedure:

1. In extreme rare instances, if there are obvious damages to the enclosure

exposing circuits inside, go to Step 3. When you suspect the backplane board
is faulty, perform the simple differential diagnosis test mentioned above.

2. Record your differential diagnosis findings, share and consult with Technical
Support Staff

3. Once confirmed with Technical Support staff that it is a new enclosure you need,
please order the exact same model’s enclosure (Important: same model
enclosure backplane board will have the same embedded license number so it
is essential for you to order an enclosure of the same model!)

4. Upon receiving the replacement enclosure, if you want to restore your previous
system settings automatically (provided that your system is still operable), you
will have to export and save a set of system configurations in XML format
(please refer to Replacing System Configurations in the SANWatch User
Manual). If you choose to manually set all settings, you may skip this step.

5. Power off the system (refer to Power Off Procedure), disconnect all cables and
remove all modules from the existing enclosure.

6. Remove the existing enclosure from your rack and install the new enclosure
onto the rack.

7. Reinsert all modules removed into the new enclosure and reconnect all cables

8. Power on the system and confirm module statuses by checking all status LEDs
(please refer to Power On Status Check).

9. Once booted into the system, load SANWatch, click on Storage Manager icon
or select the Tools > Storage Manager menu and it should show your storage
pool status as “Online”.

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10. Once your storage pool has been confirm is indeed back online, you may
restore your original settings (please refer to Replacing System Configurations
in the SANWatch User Manual) or you can choose to do so, manually.

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Appendix
5

Technical Specifications
45

Host/Drive Interface
168

Fibre-host RAID models (S12F/S16/S24F series)

Host O/S Compatibility Host O/S independent

Host Interface 4Gbps / 8Gbps / 16Gbps Fibre

Host Channels 2 or 4 fibre host channels (per controller)

Drive Interface / channel Supports 12/ 16/ 24 channels of 3/6Gbps SAS or SATA-II/SATA-III

Fibre/iSCSI Hybrid-host RAID models (S16F-R/G2842 series)

Host O/S Compatibility Host O/S independent

Host Interface 8Gbps / 16Gbps Fibre + 1Gbps iSCSI

4 pre-configured Fibre host channels (per controller) +

Host Channels
2 pre-configured iSCSI host channels (per controller)

Drive Interface / channel Supports up to 16 channels of 3/6Gbps SAS or SATA-II/SATA-III

SAS-host RAID models (S12S/S16/S24Sseries)

Host O/S Compatibility Host O/S independent

Host Interface 3Gbps or 6Gbps Multi-lane SAS SFF-8088 host ports

Multiple SAS PHYs logically combined into 2 host channels per

Host Channels
controller

Drive Interface / channel Supports 12/ 16/ 24 channels of 3/6Gbps SAS or SATA-II/SATA-III

SAS/iSCSI Hybrid-host RAID models (S16S-R/G2242-4 series)

Host O/S Compatibility Host O/S independent

Host Interface 6Gbps SAS Channel + RJ-45 Gigabit Ethernet

2 pre-configured SAS host channels (per controller) +

Host Channels
2 pre-configured iSCSI host channels (per controller)

Drive Interface / channel Supports up to 16 channels of 3/6Gbps SAS or SATA-II/SATA-III

iSCSI-host RAID models (S12E/S16/S24E series)

Host O/S Compatibility Host O/S independent / iSCSI offload utilities and hardware

Host Interface RJ-45 Gigabit Ethernet

Drive Interface / channel Supports 12/ 16/ 24 channels of 3/6Gbps SAS or SATA-II/SATA-III

JBOD models (S12S-J 1002/R, S12S-J2000-R/S, S12S-J2000R/S-N and S16S-J2000-R/S series)

SAS Interface Eight SMP PHYs interfaced through two SAS 4x wide ports

Drive Interface / channel Supports up to 24 channels of 3/6Gbps SAS or SATA-II/SATA-III

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RAID Configurations for RAID Models

169

RAID Levels 0, 1(0 + 1), 3, 5, 6, 10, 30, 50, 60, and non-RAID disk spanning

Cache Mode All drive channels are pre-configured and cannot be changed

Cache Memory Write-through, write-back, and adaptive write policy

Pre-installed DDR-II module with ECC, registered; in one DIMM

Number of LUNs
socket

Multiple Target IDs/Host

Up to 32 per host ID, for a total of 1024 on all host channels
Channel

Aliases for Target IDs Yes

Firmware on Flash Memory Yes

Host Channel Chip

PMC chipsets
Controllers

DIMM Slot One or two DRAM module slot(s)

Chipset ASIC400 / ASIC667 64-bit chipset / Intel chipset

Hardware XOR Yes

Real-time Clock For event messages with time record and task scheduling

Text-based firmware-embedded utility over RS-232C through the

serial cable

Telnet via an established network connection

Configuration
LCD keypad panel

The SANWatch Manager program using in-band or Ethernet

connection

Performance Monitoring Yes

Remote Control and

Yes
Monitoring

Event Broadcast/Alert Yes, via Java-based SANWatch Manager

Event Notification Yes, via the SANWatch manager

In-band over Fibre, SAS, or other host link types, out-of-band via
Hardware Connection
Ethernet or RS-232C

Configuration data stored on disks so that logical drive assemblies

Configuration on Disk
exist after controller replacement.

Faults are indicated via alarm, module LED indicators, LCD panel,
Failure Indicator
SANWatch Manager, or terminal emulation.

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Fault Tolerance for RAID models

170

Yes, with user-configurable detect-only,

Drive S.M.A.R.T Support clone and replace, and perpetual clone

functions.

Yes (R models only, optional accessory

CBM (Cache Backup Module)
for single controller models)

ISEMS (Infortrend Simple Enclosure Management

Yes
2
Service) via I C interface

Automatic Drive Failure Detection Yes

Automatic Rebuild on Spare Drives Yes

Regenerate Logical Drive Parity Yes

Bad Block Reassignment Yes

Manual and Automatic Rebuild upon Failed Drive

Yes
Replacement

Manual Clone of Suspected Failed Drive Yes

Concurrent Rebuild on Multiple Drives in a RAID (0 + 1)

Yes
Logical Drive
nd
Salvage the 2 Temporary Failed Drive in a RAID 1, 3, 5
Yes
or 6 Logical Drive
st
Salvage the 1 Temporary Failed Drive in a RAID 0
Yes
Logical Drive

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Power Supply
171

S12 and S16 Series

Input Voltage Dual controller model:

100VAC @ 10A

240VAC @ 5A with PFC (auto-switching)

Single controller model:

100VAC @ 6A

240VAC @ 3A with PFC (auto-switching)

Frequency 47 to 63Hz

Dual controller model: 530W; idle: 345W; Busy: 367W

Power Consumption
Single controller model: 350W; idle: 261.9W; Busy: 284.8W

DC Output 12.0V: 28A (Max.)

5.0V: 43A (Max.)

Input Frequency 47 to 63Hz

AC Input 100VAC @ 10A or 240VAC @ 5A with PFC

Power Factor Correction Yes

Hold-up Time At least 16ms at 115/230VAC full load after a loss of AC input
2
IC Through backplane to controller

Over-temperature Auto shutdown when lost cooling or exceeded ambient temperature;

Protection over-voltage protection is also available.

PSU specifications described above may not represent all models. For details,
please refer to specific model specifications.

S12F-R/S2840N and S12S-J2000R/S-N DC PSU

Minimum Nominal Maximum Inrush current

Input Voltage Range (Vdc) -36V -48V -72V 25A @ 10ms

Current 22A 16A 11A 60A @ 1ms

Note: Total DC output power must

not exceed 530W; 5V peak is 35A

12.0V: 43A (Max.); 0A(Min.)
DC Output and when reached, the sustained
5.0V: 28A (Max.); 0A(Min.)
peak duration must be kept within

60 seconds.
2
IC Through backplane to controller

Over-temperature Auto shutdown when lost cooling or exceeded ambient temperature;

Protection over-voltage protection is also available.

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 EonStor / EonStor DS S12/S16/S24 Series

S24 Series

Input Voltage 100VAC @ 8A to 240VAC @ 4A with PFC (auto-switching)

Frequency 50 to 60 Hz

Power consumption 434W busy; 408.9W idle

2
IC Through backplane to controller

Over-temperature Auto shutdown when lost cooling or exceeded ambient temperature;

Protection over-voltage protection is also available.

Dimensions
172

S12 series
Dimensions Without chassis ears & With chassis ears & protrusions

protrusions

Height 88mm 89mm

Width 446mm 481.6mm

Length 514mm 531.6mm

S16 series
Dimensions Without chassis ears & With chassis ears & protrusions

protrusions

Height 130mm 131mm

Width 445mm 482.6mm

Length 514.04mm 531.64mm

S24 series
Dimensions Without chassis ears & With chassis ears & protrusions

protrusions

Height 174mm 173mm

Width 481mm 446mm

Length 543.6mm 495.5mm

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 EonStor / EonStor DS S12/S16/S24 Series

Environment
173

Humidity 5 to 95% (non condensing – operating and non-operating)

Operating:

a. With Battery Backup Module 0º to 35ºC

Temperature
b. Without Battery Backup Module 0º to 40ºC

Non-operating: -40º to 60ºC

Operating: Sea level to 12,000ft

Altitude
Packaged: Sea level to 40,000ft

Operating: 5G, half-sine, 11ms pulse width

Shock (Half-sine)
Non-operating: 15G, half-sine, 11ms pulse width

(Random)

Operating: 5 to 500Hz, 0.25Grms, X/Y/Z, 30min

Non-operating: 5 to 500Hz, 1.0Grms, X/Y/Z, 30min

Vibration
(Sine)

Operating: 5 to 500Hz, 0.2Grms, X/Y/Z Sine, 1hr/sweep

Non-operating: 5 to 500Hz, 1.0Grms, X/Y/Z Sine, 1hr/sweep

Acoustic Noise 65dBA boundary, 60dBA normal

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 EonStor / EonStor DS S12/S16/S24 Series

Pin-out
46

Interface Models

S12/ S16 JBOD

S16S-R/G2242-

4 SAS / iSCSI
Fibre / iSCSI
S16F Hybrid

S12/16/24S

S12/16/24E
S12/16/24F

Fibre

RAID
Fibre Host Port  

GbE Host Port   

SAS Host Port  

SAS Expansion Port      

DB-9 Serial Port     

Ethernet Management     
Port

STP Ethernet Cable  

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 EonStor / EonStor DS S12/S16/S24 Series

4 / 8 / 16Gbps Fibre Channel and 10Gbps iSCSI Host Port Pin-out

174

Pin Name Description

1 VEET Transmitter ground

2 TFAULT Transmitter fault indication – High indicates a fault condition

3 TDIS Transmitter Disable – Module electrical input disables on high or open

4 MOD_DEF(2) Module definition 2 – Two wire serial ID interface data line (SDA)

5 MOD_DEF(1) Module definition 1 – Two wire serial ID interface clock line (SCL)

6 MOD_DEF(0) Module definition 0 - Grounded in module (module present indicator)

7 No Connect Internal pullup 30KΏ to Vcc

8 RX_LOS Indicates loss of signal; High indicates loss of received optical signal

9 No Connect Internal pullup 30KΏ to Vcc

10 VEER Receiver Ground

11 VEER Receiver Ground

12 RD- Inverse Received DATA Out

13 RD+ Received Data Out

14 VEER Receiver ground

15 VCCR Receiver power +3.3V

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 EonStor / EonStor DS S12/S16/S24 Series

16 VCCT Transmitter power +3.3V

17 VEET Transmitter ground

18 TD+ Transmitter DATA In

19 TD- Inverse Transmitter Data In

20 VEET Transmitter Ground

179
 EonStor / EonStor DS S12/S16/S24 Series

SAS Host Port Pin-out

175

The Mini SAS host ports comply with the SFF-8088 specification.

Pin Name Pin Name

A1 GND B1 GND

A2 RX0+ B2 TX0+

A3 RX0- B3 TX0-

A4 GND B4 GND

A5 RX1+ B5 TX1+

A6 RX1- B6 TX1-

A7 GND B7 GND

A8 RX2+ B8 TX2+

A9 RX2- B9 TX2-

A10 GND B10 GND

A11 RX3+ B11 TX3+

A12 RX3- B12 TX3-

A13 GND B13 GND

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 EonStor / EonStor DS S12/S16/S24 Series

GbE iSCSI Host Port Pin-out

176

Pin Name Pin Name

1 BI_DA+ 5 BI_DC-

2 BI_DA- 6 BI_DB-

3 BI_DB+ 7 BI_DD+

4 BI_DC+ 8 BI_DD-

NOTE

Automatic MDI/MDI-X Crossover: Crossover can be implemented internally at hub or

switch or externally through twisted pair media.

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 EonStor / EonStor DS S12/S16/S24 Series

DB-9 Serial Port & Cable

177

Pin Name Description Pin Name Description

1 DCD1 Data Carrier Detect 6 DSR1 Data Set Ready

2 RXD1 Receive Data 7 RTS1 Request to Send

3 TXD1 Transmit Data 8 CTS1 Clear to Send

4 DTR1 Data Terminal Ready 9 RI1 Ringing indicator

5 GND Ground

The DB-9 to DB9 Y-cable connects to COM1 serial ports on redundant RAID
controllers. The connectors are male (controller end) to females (PC end).

IFT-9373AYCab

182
 EonStor / EonStor DS S12/S16/S24 Series

Ethernet Management Port

178

Pin Name Pin Name

1 LAN_TXP 5 N2

2 LAN_TXN 6 LAN_RXN

3 LAN_RXP 7 N1

4 N2 8 N1

183
 EonStor / EonStor DS S12/S16/S24 Series

SAS (SFF-8088) Expansion Port Pin-out

179

The Mini SAS host ports comply with the SFF-8088 specification.

RAID Controller

JBOD Controller

Pin Name Pin Name

A1 GND B1 GND

A2 RX0+ B2 TX0+

A3 RX0- B3 TX0-

A4 GND B4 GND

A5 RX1+ B5 TX1+

A6 RX1- B6 TX1-

A7 GND B7 GND

A8 RX2+ B8 TX2+

A9 RX2- B9 TX2-

A10 GND B10 GND

A11 RX3+ B11 TX3+

A12 RX3- B12 TX3-

A13 GND B13 GND

184
 EonStor / EonStor DS S12/S16/S24 Series

STP Ethernet Cable (Optional Accessory: Fibre-Host RAID Models)

180

This shielded twisted pair cable is an optional accessory item. More details are
shown below:

 Description: SFTP CAT5E Ethernet cable.

 Color: black.

 Connector: 8P8C plug (covered by metal shield)

 Cable type: round cable, #24AWG*4P braided wire OD: 6.2mm

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 EonStor / EonStor DS S12/S16/S24 Series

Certifications
6

Summary
47

Safety UL (60950-1 2’nd)

BSMI CNS 14336: 2005

CB IEC 60950-1, 2’nd Edition

GOST-R GOST R 60950-1-2005

EMC CE EN 55022: 2006/A1:2007 / EN 61000-3-2: 2006 / EN

61000-3-3: 1995/A1: 2001 /A2: 2005 / EN 55024: 1998/A1:

2001/A2: 2003

IEC 61000-4-2:1995/A2:2000

IEC 61000-4-3:1995/A2:2006

IEC 61000-4-4:2004

IEC 61000-4-5:2005

IEC 61000-4-6:2003/A1:2004/A2:2006

IEC 61000-4-8:1993/A1:2000,

IEC 61000-4-11: 2004

IEC 61000-3-2, IEC61000-3-3

BSMI (CNS 13438)

FCC (FCC Part 15,subpart B )

IEC 60068-2

MIL-STD-810E/883E

Environment ISTA

ASTM-D3332

IPC-TM-650

ISO7779/3744

Others RoHS

Microsoft WHQL-Windows Server 2003

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 EonStor / EonStor DS S12/S16/S24 Series

NEBS GR-1089 REQUIREMENTS

The ESDS S12F-R2840N & ESDS S12S-J2000N is suitable for connection to the Central
Office, NEC.

The ESDS S12F-R2840N & ESDS S12S-J2000N shall be installed and connected to the
CBN, IBN.
The ESDS S12F-R2840N & ESDS S12S-J2000N only crafts personnel are allowed
access.

The battery returns of the ESDS S12F-R2840N & ESDS S12S-J2000N shall be connected
as DC-I.
The ESDS S12F-R2840N & ESDS S12S-J2000N is capable of operating 36Vdc to -48Vdc
at a maximum current level 22A.

WARNING

The intra-building ports of the equipment or subassembly are suitable for connection
to intra-building or unexposed wiring or cabling only. The intra-building port(s) of the
equipment or subassembly MUST NOT be metallically connected to interfaces that
connect to the OSP or its wiring. These interfaces are designed for use as
intra-building interfaces only (Type 2 or Type 4 ports as described in
GR-1089-CORE, Issue 6) and require isolation from the exposed OSP cabling. The
addition of Primary Protectors is not sufficient protection in order to connect these
interfaces metallically to OSP wiring.

Only Copper conductors shall be used to ground the ESDS S12F-R2840N & ESDS
S12S-J2000N.

All Bare grounding connection points to the ESDS S12F-R2840N & ESDS S12S-J2000N
shall be cleaned and coated with an anti-oxidant solution before connections are made.

All surfaces on the ESDS S12F-R2840N & ESDS S12S-J2000N that are unplated shall be
brought to a bright finish and treated with an anti-oxidant solution before connections are
made.

All non-conductive surfaces of the ESDS S12F-R2840N & ESDS S12S-J2000N shall be
removed from all threads and connection points to ensure electrical continuity.

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 EonStor / EonStor DS S12/S16/S24 Series

Installing the Earth Lead Kit for DC PSU systems

48

Grounding Kit Contents

Item Description Quantity

A Grounding cable 1

B Ground screw 6#-32 (1/4 inch) with star-shaped washer 2

C M5 cage nut 1

A
Internal diameter Internal
diameter

Externa l diameter External

diameter

B #2

NOTE

#2 screwdriver is user supplied

188
 EonStor / EonStor DS S12/S16/S24 Series

System model numbers with a designated “N” are powered by DC PSUs.

The kit is for DC PSU systems only and the earth lead kit MUST be installed before
you power on your system. The earth lead cable, dedicated screws and cage nut can
be found in the accessory box. It is recommended to install the earth lead kit once
the enclosure has been installed into the cabinet.

To install, attach one end of the earth lead cable to the enclosure and secure it with
the dedicated screw as shown in the illustration below:

Attach the other end of the earth lead cable to

the cabinet rack post with the dedicated screw.
If your cabinet rack post does not come with
screw threads, use the cage nut provided to
secure it to the rack post.

189
 Slide Rail Installation Guide

1. A supplied 14AWGof star-shape Lug is used for grounding that utilizes 6kgf-cm
to secure it to the frame and EUT.
2. A supplied 14AWG Gauge wire used for grounding should be indicated also in
this section.
3. Grounding Kit Contents (please refer to the above installation kit and
procedure).
4. The grounding kit is secured by #6-32 x 6mm screws on the enclosure and
cabinet post.
5. The grounding kit requires 6kgf-cm torque to secure the screws on the
enclosure and on the cabinet post.

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 EonStor / EonStor DS S12/S16/S24 Series

Slide Rail Kit Installation Guide

7

The table is categorized into model numbers in alphabetical / numeric order so users
can fast locate the corresponding slide rail kit for their respective enclosure.

RAID/JBOD models and corresponding slide rail kits

49

The RAID and JBOD systems that appear in the tables below represent current
production systems. Legacy systems are not listed and their respective slide rail kits
installation instructions may or may not appear in this manual. In such cases, please
refer to the hardware manual that came with the system for detail installation
procedures. If you are unable to locate clear instructions on installing your enclosure,
please contact Technical Support!

NOTE
The “*” indicates that not all models use the same slide rail and there are models listed
individually to match their respective slide rail.

EonStor DS Series
181

Model \ Kit 9272 9273 9279 9373

S12 series* v

S12S-J1000G v

S12S-J1002R v

S16 series* v

S16S-J1000R/S v

S24 series v

* indicates not all systems in the series use the same slide rail

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 Slide Rail Installation Guide

EonStor Series
182

Model \ Kit 9272 9273 9279 9373

S12F-G1842 v

S12F-R1840 v

S12S-J1000G v

S12S-J1002R v

S16F series v

S16S-J1000R/S (-1) v

S24F-series v

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 Slide Rail Installation Guide

Enclosure Installation Prerequisites

50

To ensure proper installation and functionality of the RAID system, please observe the
following warnings:
 Cross check all components have been received against the “Unpacking List”. Contact
your vendor immediately if anything is missing
 Install the enclosure as-is out of the packaging; install hard drives and optional
modules (FBM and / or BBU) after the enclosure has been mounted
 Wear an anti-static wristband before and during the installation procedure
 It is recommended to plug the system into two different power sources (eg. into a
power outlet and another into a UPS)
 Ensure the rack which the enclosure is mounted onto has proper grounding and
over-current protection
 Do not obstruct ventilation openings; provide 20cm of free space at the front and back
of the enclosure for air circulation; keep the ambient temperature below 35 degree
Celsius

193
 Slide Rail Installation Guide

Unpacking the System

51

Use the “Unpacking List” to cross check all components have been received. The
basic contents include one GUI CD pack, Quick Installation Guide and RAID
Enclosure Installation Guide. For details on each slide rail kit contents, please refer
to specific kit installation details in this manual.

Component Installation Procedure

52

Please install components in the following order:

1. Rackmount rails onto the enclosure / rack / cabinet
2. Enclosure onto the cabinet
3. Hard drives into drive trays
4. Drive trays (with or without hard drives) into the enclosure
5. If BBU / FBM were purchased as an optional component, the controller must be
removed from the enclosure for installation.

NOTE
For detail procedures from step 3 and onwards, please refer to the hardware manual
that came with your system.

Tools Required
53

For each of the slide rail installation procedures, you will need the following tools:
 One medium sized Phillips screwdriver
 One small sized Phillips screwdriver
 One medium size flat blade screwdriver

194
 IFT-9272CSlide28/36-0030 Slide Rail Kit

Rackmount Slide Rail Kits

There are several types of Infortrend rackmount enclosure kits, details of each slide
rail installation procedures are described and shown below:

IFT-9272CESlide28-0030 / IFT-9272CESlide36-0030
54

The following table shows all accessories that came with the
IFT-9272CSlider28/36-0010 rackmount rail installation kit, it is designed for 2U
enclosures, 21~28.5” and 25.5~36” deep racks, respectively.
IFT-9272 Kit Contents
183

Item Description Quantity

01 Inner bracket 2
02 Slide rail front (right) 1
03 Slide rail front (left) 1
04 Slide rail rear (right) 1
05 Slide rail rear (left) 1

06 M5 x10mm truss head screws 8

07 M5 x 30mm pan head screws 4
08 #6-32 x 6mm flat head screw 10
09 M5 clip nut 12

05 04

03
01 02

06 07 08 09

195
 IFT-9272CSlide28/36-0030 Slide Rail Kit

Installation Procedure
184

1. The installation of the IFT-9272 rack mount slide rail begins with determining where in
the rack the system will be installed. Once determined, attach four M5 clip nuts (09) to
each front rack posts and two M5 clip buts to each rear rack posts.

Front rack post Rear rack post

1 1

2U 2 2U 2

3 3
4 4

5 5
1U 1U
6 6

09 09

Cage nut positions

196
 IFT-9272CSlide28/36-0030 Slide Rail Kit

2. Align and adjust the length of the slide brackets by sliding the left front slide rail (03)
and left rear slide rail (05). Do the same for the right front slide rail (02) and the right
rear slide rail (04) so they match the clip nuts.

05 04

02
03

Adjust slide rail lengths

3. Fasten two M5 x 10mm truss head screws (06) through the middle two screw holes on
the front side of the slide brackets to the middle two clip nuts on the front rack posts.
4. Fasten two M5 x 10mm truss head screws (06) through the middle two screw holes on
the rear slide brackets to the clip nuts on the rear rack posts. Install clip nuts (09) if
necessary.

09
06
09

09

06
09

Front rack post Rear rack post

Secure slide rails to front and rear posts

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 IFT-9272CSlide28/36-0030 Slide Rail Kit

5. Attach the inner brackets (01) to the sides of the subsystem chassis using five #6-32 x
6mm flat head screws (08) for each inner bracket. The inner brackets will protrude
75mm from the rear end of the chassis.

08

01

Attaching inner brackets

6. Gently lift the subsystem so that the inner brackets (01) on the chassis can be inserted
into the slide brackets (04). Keep pressure even on both sides and gently push the
subsystem into the rack.

01

04

Inner bracket meeting slide rail

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 IFT-9272CSlide28/36-0030 Slide Rail Kit

7. Secure the subsystem enclosure in the server rack by fastening two M5 x 30mm pan
head screws on each side through the enclosure forearm handle.

07
07

Secure screws on side ears of system to finalize

9272CESlide 28/36-0010 rackmount kit installation

199
 IFT-9273CSlide32/36-0100 Slide Rail Kit

IFT-9273CESlide32-0010 / IFT-9273CESlide36-0010
55

The following table shows all accessories that came with the
IFT-9273CSlider32/36-0010 rackmount rail installation kit, it is designed for 3U
enclosures, 24~32” and 26~36” deep racks, respectively.

IFT-9273 Kit Contents

185

Item Description Quantity

01 Left L-shape rail 1
02 Right L-shape rail 1
03 Extension bracket 2
04 Interline sheet 2
05 Left rear support 1
06 Right rear support 1

07 M5 clip nut 4
08 Position screw 8
09 #6-32 x 12mm flat head screw 10

10 M5 x 35mm screw 4

03 03
04 05
06

01 02

07 08 09 10

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 IFT-9273CSlide32/36-0100 Slide Rail Kit

Installation Procedure
186

1. The installation of the IFT-9273 rack mount slide rail begins with determining the
position where the system is going to be installed. Insert clip nuts (07) if your rack has
un-threaded holes.

3U 2

3
4

2U 5 07
6
7

8
1U
9

2. Determine the length of the slide rail by adjusting the L-shape rail (01) and the
extension bracket (03).

03

01
Determine the slide rail length

201
 IFT-9273CSlide32/36-0100 Slide Rail Kit

3. Determine where the slide will be installed on the rack, use the position screws (08) to
secure the front and rear rack post positions that meet the slide rails.

Rear rack post

08

08

Front rack post

Securing the slide rail onto the rack

4. Using three flat head screws (09) on each side, attach the interline sheet (04) to the
back of the enclosure forearm handles.

09

04
09

09

Attaching the interline sheet

5. The inner portion of the left L-shape slide rail (01) and right L-shape slide rail (02)
should provide enough seating space to support the enclosure. Place the enclosure
on the slide rails and slowly push the enclosure into the rack on the slide rails.

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 IFT-9273CSlide32/36-0100 Slide Rail Kit

02

01

Rack mounting the enclosure

6. At the end of the L-shape slide rail, there are screw holes to secure the enclosure onto
the slide rails. Use two 32 x 12mm flat head screws (09) on each end to secure the
enclosure onto the slide rails.

09

Securing the enclosure onto the slide rail

7. Use two M5 x 35mm screws (10) on both sides of the enclosure forearm handles and
secure the enclosure onto the rack posts.

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 IFT-9273CSlide32/36-0100 Slide Rail Kit

10

10

Screws on the forearm securing the enclosure onto the rack

204
 IFT-9279CSlider36 Slide Rail Kit

IFT-9279CSlider36
56

The following table shows all accessories that came with the IFT-9279CSlider36
rackmount rail installation kit. It is designed for 36” deep racks.

IFT-9279 Kit Contents:

187

Item Description Quantity

01 Rackmount rail assembly, right-side 1

02 Rackmount rail assembly, left-side 1

03 Cross recess round head screws 4
M5x30
04 M5x9mm screws 8
05 Cross recess flathead screws #6-32 4
thread L10
06 M5 cage nut 4
07 Filler plates 4

01 & 02

07
03 04 05 06

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 IFT-9279CSlider36 Slide Rail Kit

Installation Procedure
188

1. Determine rail installation position. The screw-hole locations that secure the slide rail
using M5 flathead screws (04) must match on front and rear posts. Place two cage
nuts (06) on the two outer most holes of the front post between the M5 flathead screws
(04). Between the two M5 flathead screws on the front rack post, leave 4-hole spaces
(indicated by the blue circle).

06

04
04

Rear rack post Front rack post

Determine rail length, secure rail to posts and place cage buts

2. Attach filler plates (07) to the left / right ears of the enclosure using cross recess
flathead screws #6-32 (05). The R and J on the filler plates indicate RAID and JBOD,
respectively.

206
 IFT-9279CSlider36 Slide Rail Kit

07

R 05

07

05

Attach filler plates to the enclosure

207
 IFT-9279CSlider36 Slide Rail Kit

3. Install the enclosure into the rack with the assistance of another person. Slide the
enclosure in as far as it will go. The plastic stoppers (indicated by the black arrow) on
the rackmount rails will engage the protruding rivets (indicated by the blue arrow and
circle) on the sides of RAID/JBOD enclosures.

55 lb!
25 kg!

Install the enclosure into the rack

4. Secure the enclosure to the front rack posts using four M5x30 cross recess round
head screws (two) on each side. You must flip open the plastic caps on both chassis
ears to access the mount holes on JBODs.

03 03

Secure the enclosure onto a rack

IFT-9373CSlider36-0010
57

The following table shows all accessories that came with the

208
 IFT-9373CSlider36 Slide Rail Kit

IFT-9373CSlider36-0010 rackmount rail installation kit.

IFT-9373 Kit Contents
189

Item Description Quantity

01 Mounting bracket assembly, 1
L-shape, left-side
02 Mounting bracket assembly, 1
L-shape, right-side
03 Inner glide 2

04 Screws, cross recess round head, 4

M5x30
05 Cross recess truss head screws M5 8
x 9.0mm
06 #6-32 x10mm flathead screws 4
07 #6-32 L6 flathead screws 6
08 M5 cage nuts 4

01

02

209
 IFT-9373CSlider36 Slide Rail Kit

Installation Procedure
190

1. The installation begins with installing the inner glides (03) to the left and right side of
the enclosure using #6-32 L6 flathead screws (07). Make sure the protruding end
(indicated by the black arrow) is bent inward as shown in the top view illustration.

Rear of enclosure

03

07
Top view Side view

2. If the cage posts do not have threaded holes, cage nuts (08) are provided to be
mounted onto the posts for cross recess truss head screws M5 x 9.0mm (05) to secure

210
 IFT-9373CSlider36 Slide Rail Kit

the enclosure. Please refer to the illustration below that matches your enclosure
dimensions.

08 05 05

2U screw rackmount position

08
05 05

3U screw rackmount position

05
05

4U screw rackmount position

3. When adjusting the slide rail assembly to its appropriate lengths, make sure the
L-shape rail (01) bend faces inwards, loosen the four screws to adjust its length.

211
 IFT-9373CSlider36 Slide Rail Kit

4. Secure the front end of the L-shape rail below the top cage nut (use for securing the
enclosure). Extend the rail to the appropriate length where it meets the rear post and
secure the front and rear using M5x0.9mm screws (05). Slide runner (indicated by the
blue arrow) and catch latch (indicated by the black arrow) is to meet with the inner
glides.

Front rack post

Rear rack post

Securing rail to the posts

5. Attach the filler plates (04) behind the enclosure ears using two 32x10mm flathead
screws (06) on each side (filler plates come with the system).

212
 IFT-9373CSlider36 Slide Rail Kit

04

06

Securing a filler plate behind enclosure ears

6. It is strongly recommended that two people perform this procedure together! To mount
the enclosure onto the rail and into the rack, place the enclosure on the installed rails
and slide it into the rack until the front ears of the enclosure meets the front rack posts.

Mounting the enclosure into the rack cabinet

7. Secure the enclosure by using two #6 32x10mm flathead screws at the rear and four
M5 x30mm screws on the forearm handles (forearm handles can also be secured
using M6 / 10-32 screws from the system accessory box)

213
 IFT-9373CSlider36 Slide Rail Kit

03 03

Securing the enclosure with screws in the front and rear forearm area

214
 IFT-9373CSlider36 Slide Rail Kit

Removing the Enclosure

191

*Prior to removing the enclosure, power down your system (stop all I/O actions, please
refer to Users’ manual) and all hard drives have been removed!

*It is strongly recommended that two people work together on this procedure
1. Remove the screws from both sides of the enclosure’s ears (Shown above in step 8)
2. Pull the enclosure out until it is stopped by the release latch
3. Use both hands to support the enclosure weight and use your index finger to press
and pull the release latches (indicated by the small blue arrow) towards you. The
larger blue arrow indicates the direction the enclosure should be pulled towards.

4. With another person’s help, slowly pull the enclosure out of the rack once it has been
released.

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 IFT-9373CSlider36 Slide Rail Kit

Once Mounted
Once the enclosure has been mounted, you may refer to the Users Manual that
came with your system for further instructions on completing the hardware
installation process. The Users Manual will go on to explain details on installation /
maintenance of hard drives, controllers, optional modules (BBU, CBM, etc.), cooling
modules, power supplies, cable connections, topology configurations, etc.

Safety Reminders
If you must relocate the enclosure after installation
 Cease all input / output transactions, shutdown the system, disconnect all the cables
(please refer to the User Manual for details)
 Empty all drive bays (hard drives + hard drive trays) and transport them separately in
safe packaging
 Modules came installed within the enclosure need not be removed

When the system is in operation

 Module and drive bays must not be empty! They must have a dummy cover / plate in
place to stabilized internal airflow!
 Should a module fail, leave it in its place until you have the replacement item on-hand
to take its place
 Allow 18~20cm of clearance space at the rear of the enclosure for ventilation
 Avoid touching the PCB and gold-finger connections.

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