HUBUNGAN RESPON TIME PERAWAT DENGAN
KEPUASAN PASIEN DI INSTALASI RAWAT JALAN
RSUD BUDHI ASIH
Lutfi Riskyta Istikomah
Abstrak
Respon time ialah waktu dalam menerima pelayanan kesehatan ketika pasien
melakukan pendaftaran sampai di ruang poliklinik dan diperiksa oleh perawat
secara cepat maupun tepat. Respon time dapat berpengaruh terhadap kepuasan
pasien yang didasarkan terpenuhinya pelayanan kesehatan. Penelitian ini bertujuan
untuk mengetahui Hubungan Respon Time Perawat dengan Kepuasan Pasien di
Instalasi Rawat Jalan RSUD Budhi Asih. Desain penelitian menggunakan
rancangan deskriptiv analitik dengan metode cross sectional. Teknik pengambilan
sampel dalam penelitian ini menggunakan Accidental sampling dengan sampel
pasien di instalasi rawat jalan yakni poli penyakit dalam, bedah dan paru sebanyak
170 responden. Instrumen yang digunakan yaitu kuesioner maupun lembar
observasi respon time perawat dan kuesioner kepuasan pasien. Respon time perawat
sebanyak 92 responden (54,1%) “cepat” yaitu ≤ 60 menit dan Tingkat Kepuasan
pasien sebanyak 101 responden (59,4%) “puas”. Hasil Chi-Square didapatkan
pValue 0,000<0,05, ini menunjukkan terdapat hubungan respon time perawat
dengan kepuasan pasien di instalasi rawat jalan RSUD Budhi Asih. Diharapkan
adanya penambahan SDM perawat sehingga dapat meningkatkan respon time
perawat dalam melakukan asuhan keperawatan dan kepuasan pasien akan lebih baik
lagi dengan pelayanan kesehatan yang didapatkan.
Kata Kunci : Respon Time Perawat, Kepuasan Pasien, Instalasi Rawat Jalan
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RELATIONSHIP OF NURSE RESPONSE TIME WITH
PATIENT SATISFACTION IN OUTSTANDING
INSTALLATION RSUD BUDHI ASIH
Lutfi Riskyta Istikomah
Abstract
Response time is the time in receiving health services when the patient registers
until he arrives at the polyclinic and is checked by the nurse quickly and accurately.
Response time can affect patient satisfaction based on the fulfillment of health
services. This study aims to determine The Relationship of Nurse Response Time
to Patients in the Outpatient Installation of Budhi Asih Hospital. The research
design used descriptive analytic design with cross sectional method. The sampling
technique in this study used accidental sampling with 170 respondents as a sample
of patients in outpatient installations, namely internal medicine, surgery and
pulmonary polyclinics. The instruments used are questionnaires and nurse response
time observation sheets and patient satisfaction questionnaires. Response Time of
nurses as many as 92 respondents (54.1%) "fast" that is ≤60 minutes and satisfaction
level of 101 respondents (59.4%) "satisfied". The Chi-Square results obtained
pValue 0.000<0.05, this indicates a relationship between nurse response time and
patient satisfaction in the outpatient installation of Budhi Asih Hospital. It is
expected that there will be additional nurse human resources so that it can increase
the nurse's response time in carrying out nursing care and patient satisfaction will
be even better with the health services obtained.
Keywords: Response Time of Nurses, Patient Satisfaction, Outpatient Installation
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