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9225 - Língua inglesa – comunicação e serviço ao cliente não presencial

INSTITUTO DO EMPREGO E Módulo: 9225 - Língua inglesa – comunicação e

FORMAÇÃO PROFISSIONAL, I.P. serviço ao cliente não presencial

DELEGAÇÃO REGIONAL DO CENTRO FICHA Nº 2 Formador/a: Cidália Lisboa

CENTRO DE EMPREGO E FORMAÇÃO
PROFISSIONAL LEIRIA
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Fill in each gap with either a subject pronoun or object pronoun:

1. Have you seen my dad? __________’s wearing a red shirt.

2. Are ____________ going to finish your dinner?
3. I do not like Christopher. ____________ really annoys ____________.
4. Your bag is over there. Take __________ with __________ when you go.
5. We always go to bed early. Ten o’clock is late for __________.
6. Her shoes were dirty, so ____________ cleaned ____________.
7. I’m going to the cinema. Do __________ want to come with __________?
8. My brother rang last night. __________ was great to talk to __________.
9. Emily saw ____________ at the restaurant. They were having lunch.
10. The boy came up to ____________ and took my hand.
11. I do not think the shop is open. ____________ usually closes at five thirty.
12. I showed ___________ my photos. He thought ___________ were boring.
13. “How much is that CD?” “____________ think ___________’s £11.99.”
14. Ben is not coming to see the film. ___________’s seen ____________ already.
15. It is sunny today, isn’t ____________?
16. I went to see my aunt. ____________ was pleased to see ____________ .
17. It is good to see ____________ all. Thanks for coming.
18. Lara’s boyfriend has broken up with ________ . _______ told ________
that ____________ doesn’t love her any more.
19. ____________ were annoyed when their meal was late.
20. Adele said goodbye to her brother. She was sad to watch ____________ go.
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POSSESSIVE ADJECTIVES & PRONOUNS

Personal Pronoun Possessive Adjective Possessive Pronoun Translation

I My Mine

You Your Yours

He His His

She Her Hers

It Its Its

We Our Ours

You Your Yours

They Their Theirs

EXAMPLES:

This is my book. This book is mine.

That’s his room. It’s his.
That is her notebook. That notebook is hers.
This is our bed not your bed. The bed is ours, not yours.

These are your pens. These pens are yours.

Those are their cars. Those cars are theirs.

*EXERCISES

1- Whose is that? Insert the correct possessive pronoun for each sentence.

a) It’s our dog. It’s ___________.

b) That’s her cat. It’s ___________.

c) It’s their house. It’s __________.

d) It’s your bike. It’s____________.

e) Is this my passport? Oh, yes, it’s _______________.

f) Mr. Miller this is your car and that one Mr Silver is ____________.
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Present simple of the verb To be

(Presente simples do verbo ser ou estar)

Affirmative Affirmative Conjugação na

(Full and and formal) (Shortened form afirmativa
and informal)
I am I’m Eu sou
You ______ You’re Tu és / Você é
He _____ He’s Ele é
She ____ She’s Ela é
It _____ It’s Ele / ela /isso é
We are We’re Nós somos
You _______ You’re Vós sois / vocês são
They are They’re Eles / Elas são

Negative Negative Conjugação na negativa

(Full and and formal) (Shortened form
and informal)
I am not I’m not Eu não sou
You are not You aren’t Tu não és / Você não é
He is not He isn’t Ele não é
She is not She isn´t Ela não é
It is not It isn´t Ele / ela /isso não é
We are not We aren’t Nós não somos
You are not You aren’t Vós não sois / Vocês não são
They are not They aren’t Eles/ Elas não são

Interrogative form Conjugação na interrogativa

Am I ? Eu sou?
Are you? Tu és? / Você é?
Is he? Ele é?
Is she? Ela é?
Is it? Ele / ela /isso é?
Are we? Nós somos?
Are you? Vós sois? Vocês são?
are they ? Eles / Elas são?
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A. Complete the sentences with is, are, am.

1. I _______________ sleeping.
2. John and Mike ______________ happy.
3. Sarah ____________ tall.
4. John and I ________ in the swimming-pool.
5. My cat _________ very intelligent.
6. You ___________ beautiful.
7. Peter _____________ playing tennis.
8. I ____________ not coming tonight.
9. She ____________ not smart.
10. They ____________ my brothers.

HAVE GOT

Affirmative Interrogative Negative

B. Choose either HAVE or HAS for each sentence.

1. You _______ a new English teacher. trunk.

2. My son _______ such a bad temper. 6. Sara and John _______ a dog.
3. I _______ breakfast in the morning. 7. I _______ red hair.
4. The house _______ blue windows. 8. We _______ three children.
5. An elephant _______ four legs and a big

C. Complete the following sentences with the correct form of the auxiliary to be or to have.

1. I ____________ an Australian. 6. It _______________ green.

2. She ____________ two cats and one dog. 7. She _____________ a girl.
3. It ______________ a bird. 8. They ____________ a small, modern one.
4. They ____________ a car. 9. We ____________ pink hair.
5. He ______________ a teacher. 10. We ___________ both
Canadian.
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Demonstrative determiners
(Pronomes / determinantes
demonstrativos) Examples Exemplos
(demonstrative
determiners) (Determinantes
this → isto / este(a)
demonstrativos)
these → estes / estas
This ball is big. → Esta bola é grande.
that → aquele / aquela / aquilo
These balls are big. → Estas bolas são grandes
those aqueles / aquelas /
→ aquilo
That ball is big. → Aquela bola é grande.
Aquelas bolas são
Definite article Those balls are big. → grandes.

(artigo definido) the → o, a, os, as

Ex: The teacher. → O professor.

The teachers. → Os / As professoras. Indefinite article
(artigo indefinido)
a → um / uma
(before (antes de
consonants) consoantes)
a ball uma bola
an → um / uma
(antes de vogais) (antes de vogais)
an Englishman um Inglês
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English Quiz
Circle the right answer.

1. _____ is your name? 1. I _____ got two brothers.

a When b What c Where a has b hasn’t c have
2. My name _____ Peter. 2. She _____ got a sister.
a am b is c are a have b ’s c haven’t
3. _____ are you from? 3. They’ve got _____ dog.
a How b What c Where a a b an c the
4. I _____ from Portugal. 4. we _____ got a big house.
a are b is c ’m a don’t have b haven’t c hasn’t
5. Paul and Sue _____ my friends. 5. Have you got _____ money?
a are b is c am a some b much c any
6. _____ old is Sue? 6. I _____ listening to music.
a What b How c How many a likes b like c doesn’t like
7. She _____ fourteen. 7. Sarah likes _____ tennis.
a is b am c are a play b playing c plays
8. A: Is Ruth English? 8. _____ they like school?
B: Yes, she _____ a Does b Are c Do
a am b are c is 9. _____ there a book in the satchel?
9. A: Are they your parents? a Are b Have got c Is
B: No, they _____ 10. I go to school _____ bus.
a isn’t b aren’t c am not a on b by c in
10. A: Are you good at tennis? 11. My best friend lives _____ Italy.
B: No, _____ not. a at b to c in
a I b you c I’m 12. This pen is mine,_____ ?
11. They’ve got my present. It’s for _____ a is it b isn’t it c aren’t they
a him b me c her
12. _____ seven o’clock.
a Is b It’s c Its
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CARDINAL NUMBERS

0 - Zero 9 - Nine 18 - Eighteen 80 - Eighty

1 - One 10 - Ten 19 - Nineteen 90 - Ninety

2 - Two 11 - Eleven 20 - Twenty 100 - A/One hundred

3 - Three 12 - Twelve 21 - Twenty-one 101 - a hundred and one

4 - Four 13 - Thirteen 30 - Thirty 1000 - One thousand

5 - Five 14 - Fourteen 40 - Forty 2000 - Two thousand

6 - Six 15 - Fifteen 50 - Fifty 1000000 - One million

7 - Seven 16 - Sixteen 60 - Sixty

8 - Eight 17 - Seventeen 70 - Seventy

13 -----19: …………..teen

20-----90: ……………ty

ORDINAL NUMBERS

1st - First 9th - Ninth 17th – Seventeenth 60th - Sixtieth

2nd - Second 10th - Tenth 18th - Eighteenth 70th - Seventieth

3rd - Third 11th - Eleventh 19th - Nineteenth 80th - Eightieth

4th - Fourth 12th - Twelfth 20th - Twentieth 90th - Ninetieth

5th - Fifth 13th - Thirteenth 21st - Twenty-first 100th - One hundredth

6th - Sixth 14th - Fourteenth 30th - Thirtieth

7th - Seventh 15th - Fifteenth 40th - Fortieth

8th - Eighth 16th - Sixteenth 50th - Fiftieth

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Days and Dates

Remember : days and months always begin with a Capital Letter. Example: Monday
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How to ask and say the dates

What date is today? When were you born?

I was born in 1981.
It’s Monday, 4th October 2008.
I was born in March.
When is your birthday?
I was born on a Wednesday.
My birthday is in March.
I was born on 14th March 1981.
My birthday is on 14th March.

In the morning On Monday At Christmas 1998 -

(nineteen,
December 2nd May 1998 weekends ninety-eight)
2008 my birthday night
Winter 8 o’clock

1. Complete with the right prepositions.

____ Christmas ____ night ____ Spring
____ Monday ____ 15th April ____ Wednesday, 27th November
____ December ____ 2003 ____ the evening

2. Complete with the right numbers.

a day =_______ hours a year= _______ months

a weekend=_______ days a century=_______ years
a week= _______ days a millennium =_______ years
a month= _______ days
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How to read the years

1.997 = nineteen ninety seven (we read the year as separate chunks)
2014 = twenty fourteen (we read it as chunks from 2.010 upwards)
2.000 = two thousand
2.007 = two thousand seven / two thousand and seven / two thousand oh seven
Practice: write down the dates in the way you would read them.

1 – 4 – 1998 → 1st April 1998 → the first of April nineteen ninety-eight

3 – 6 – 1997 →
_________________________________________________________________________

____________________________________________________________________________

20 – 1 – 1990 →
_______________________________________________________________________

___________________________________________________________________________

10 – 8 – 1887 →
_______________________________________________________________________

____________________________________________________________________________

15 – 3 – 1956 →
_______________________________________________________________________

____________________________________________________________________________

21 – 5 – 1965 →
_______________________________________________________________________

____________________________________________________________________________

30 – 12 – 1971 →
______________________________________________________________________

____________________________________________________________________________

2 – 2 – 1992 →
________________________________________________________________________

____________________________________________________________________________
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THE TIME
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Telling the time - exercises

What time is it? It is…(minutes) … to/past … (hour) a.m./ p.m.

A. Match these labels with the right watch.

 It’s a quarter past twelve.

 It’s a quarter to seven.

 It’s twenty-five to six.

 It’s half past two.

 It’s ten past five.

 It’s four o’clock.

B. What’s the time?

8:40 _________________________ 9:45 _________________________

10:35 _________________________ 7:30 _________________________

5:15 _________________________ 12:00 _________________________

3:10 _________________________ 16:25 ________________________

24:00 _________________________ 4:20 ________________________

2:55 _________________________ 9:35 ________________________

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Affirmative Negative Interrogative

I eat I don’t eat Do I eat?
You eat You don’t eat Do you eat?
He eats He doesn’t eat Does he eat?
She eats She doesn’t eat Does she eat?
It eats It doesn’t eat Does it eat?
We eat We don’t eat Do we eat?
You eat You don’t eat Do you eat?
They eat They don’t eat Do they eat?

SHORT ANSWERS

Yes, you do. No, you don’t.

Yes, I do. No, I don’t.

Yes, he No, he

Yes, she does. No, she doesn’t.

Yes, it No, it

Yes, you No, you

Yes, we do. No, we don’t.

Yes, they No, they

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RULES
Os verbos só se alteram em inglês no Simple Present (Presente
Simples) na 3ª pessoa do Singular: HE / SHE / IT

Nas restantes (I, YOU, WE, YOU, THEY), fica tudo igual (isto é,
colocamos o verbo sem TO).

Assim, neste tempo verbal iremos ter alterações apenas quando

estivermos perante a 3ª pessoa do singular (he, she, it) ou algo
equivalente.

Neste caso, temos de ter atenção aos verbos terminados em:

➢ Verbos terminados em -o ---» fazem a 3ª pessoa em –es (e.g. do, does)

➢ Verbos terminados em -ch, -x, -sh, -z, -s ---» fazem a 3ª pessoa em –es (e.g. kiss, kisses; watch,
watches…)
➢ Verbos terminados em vogal + -y ---» só acrescentamos um –s (eg. play, plays…)
➢ Verbos terminados em consoante + -y ---» o –y passa a –i e acrescentamos –es (e.g. cry, cries…)

Quando um verbo não termina em –o, -ch, -x, -sh, -z, -s ou em –y, acrescentamos somente um –S, que
é a regra geral.

RESUMO!!!
Assim sendo,
1 – regra geral: ACRESCENTAR –S
2 – quando os verbos terminam em –O, acrescentamos –ES.
3 – quando os verbos terminam em -CH, -X, -SH, -Z, -S, acrescentamos –ES.
4 – quando os verbos terminam em –Y, há que ter atenção:
*VOGAL + -Y ---» apenas se acrescenta –S
*CONSOANTE + -Y: o –Y passa a –i e acrescentamos –ES.

A. Write the 3rd person singular form (he, she, it) of these verbs in the Present Simple:
like try drink

make play drive

go study meet

eat destroy __________________ do

catch _______________ miss _________________ watch _________________

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B) Use the Present Simple – affirmative form:

1. I ________ (go) shopping with my brother.
2. We ________ (use) a dictionary in class.
3. They ________ (study) Italian at their school.
4. School ________ (finish) at three o ́clock.
5.You ________ (live) near me.
6. He ________(like) rap music.
7. She ________ (do) her homework before dinner.
8. We ________ (play) tennis in school on Wednesday afternoon.
9. I ________ (watch) TV in the evening.
10. My mother ________ (teach) art.

C) Use the Present Simple – negative form:

1. I _________________ (play) tennis after school.
2. You _______________ (start) school at nine o ć lock.
3. We _________________ (have) lunch at school.
4. They _________________ (watch) TV after dinner.
5. She __________________ (get) up at seven o ́clock.
6. We ___________________ (go) to bed at nine o ́clock.
7. He ___________________ (play) football.
8. Susan _________________ (do) the homework.
9. She ____________________(brush) the teeth every day.
10. I ______________________(drive) the car to work.

D) Make questions

1. How / you pronounce / this word? ______________________________________

2. How / you spell / that? ____________________________________________

3. What / this word / mean? _____________________________________________

4. How much / they cost? ______________________________________________

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5. Where / you live? ____________________________________________________

6. What / you do? _____________________________________________________

7. How / you do? _____________________________________________________

8. What time / the plane / leave? _________________________________________

9. What time/ the class / start? ___________________________________________

10. What time / the train / arrive? _________________________________________

E. Make questions. Write the short answer ( + and -)

1. She / live / with her parents? __________________________________

Yes,____________ / No, _____________
2. You / like / your new job? _____________________________________
____________ / ______________
3. I /speak / good Italian? ________________________________________
______________ / ______________
4. They /work / hard / at university? __________________________________
______________ / _____________
5. We /usually give/ her a birthday present? ______________________________
____________ / _____________

F. Fill in the blanks with the correct form of the verb in brackets.

Jane Morgan ________ (be) a good secretary. She ________ (go) to the office every
day in the morning and she ________ (work) there till twelve o’clock. But she ________
(not work) full time. In the afternoon she ________ (not go) to the office. She
___________ (stay) at home and sometimes she ________ (walk) in the park with her
children. After dinner she ________ (wash) the dishes and her husband
_______________ (look after) the children. Then she _________ (read) a book because
she ________ (not like) TV. Jane and her husband _______________ (not like) to go
to bed late because they always ____________ (get up) early.
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G. Complete the conversation , putting the given verbs into the present simple.
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Types of jobs

Types of jobs

• Full-time job (employees work usually around 40 hours a week)

• Part-time job (when employees work 20 hours a week)
• Overtime (when you work longer than you should and you get more money)
• Permanent job (The contract has no finish date)
• Temporary Job (is working for a short period, the contract has a finish date)
• A contract (an agreement about how long you work, when you work and how much you
earn…)
• Employees (people who work for a company)

Types of work

• Temporary work
• Permanent work

Job vocabulary

Salary: the money you receive at the end of the month for working.
Wage: is the money you receive every week if you work and get paid per week.
Retire: you stop working because of your age, usually at 65.
Pension: is a payment for people who retire.
Resign: if you leave a company, for example to work for another company. You tell the
company that you are leaving.
Make redundant: if there isn’t any more work for the employee to do or, or if we don’t need
them anymore, or if there are financial problems in a company.
Dismiss or fire: if someone has done something wrong we ask the person to leave the
company.
Bonus: is a value of money you can receive extra when for example the company’s sales go
up.
Rise: when your salary goes up normally after a certain period of time and with good work
done.
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Exercise 1 - Fill in the gaps by choosing a word given in italics

Permanent job / colleagues / contract / overtime / part-time job / customers / suppliers / full-time
job / temporary job / employee

1. The people who buy your products are _________________________

2. If you work extra hours, you do ________________________
3. I can work here as long as I want – I have a _________________________
4. _________________________ are the companies we buy products from
5. Your ___________________________ are the people that you work with.
6. If you only work 20 hours a week, you have a _________________________.
7. An agreement to work for a particular company is called a _______________________
8. My job finishes next month – it’s only a ____________________________
9 I work 40 hours a week, this means I have a _________________________
10. If you work for a company, you’re an ____________________________

Exercise 2 - Complete the sentences with the words in italics

fire / wage / retire / salary / raise / bonus / redundant / resign

1. Your base _________________ will be 20.000€ per year

2. I don’t like what the company is doing, so I’m going to ________________ and find another job.
3. Well done!! You did an excellent job, you deserve a ________________. Your salary will go up.
4there was no more work at the factory, so they made me _______________________
5. When I ___________________ at 65 I am going to live in Brazil.
6. You receive a ______________________ this year because the company’s sales went up 20%.
7. Ann stole money from the company, so they had to __________________ her.
8. I am getting paid per week, so I receive a _____________________
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➢ There are two types of relatives: adverbs and pronouns

➢ The relative pronouns are:

(que, quem)

(que, o qual, o que)

(que, quem)

who whom which (o que, as coisas que)

(que) that whose what

(cujo)

where that means “in which” (onde)

➢ There is only one relative adverb:

➢ How do we use Relative Pronouns?

People Things

Subject who = that that = which

Complement that = whom that = which

Possessive whose whose

The Relative Pronoun can have two functions: subject and complement.
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➢ The relative pronouns are used to refer to different things:

- who : refers to people, it´s the subject of the relative clause.
Ex: This is the man who stole her purse.

- whom: refers to people, it’s the complement of the relative clause.

Ex: This is the man whom I saw with you.

- that : refers to things, people and animals, it can be the subject or the complement of the
relative clause. We must use that after a superlative.

- which: refers to things and animals, it can be the subject or the complement of the relative
clause.

- whose: has the meaning of possession, it refers to people, things and animals. It comes before
the word it refers to.
Ex: I know a girls whose father is a millionaire.

-
- what: it can be the subject or the complement of the relative clause. It doesn’t refer to any
word.
Ex: He got what he wanted. (complement)

Ex: What happened? (subject)

➢ Something to know:

- Sometimes, you cannot use whom, that and which when they are complements.

Ex: The book that I put on the desk is hers.

The book I put on the desk is hers.

Ex: This is the girls whom I met yesterday.

This is the girl I met yesterday.

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I/ Complete with who or whom.

1. She is the girl _____________ met me yesterday.
2. She is the girl _____________ I met yesterday.
3. I am the person _____________ wrote to you.
4. She is the nurse ______________ looked after me.
5. That’s the boy with __________ I usually play football.
6. He is the policeman ________ caught the thieves.

II/ Complete with who or that.

1. Have you seen the magazine __________ came this morning?

2. He’s got the radio _________ doesn’t work.
3. People _______ wear glasses can’t see very well.
4. Where is the shop ________ sells stamps.
5. I know the man _______ bought the red car.

III/ Complete with who or which.

1. This is the man __________ lives near the Millers.

2. Where are the pictures ___________ my grandfather has bought.
3. Bob is the boy _________ is standing.
4. This is the book __________ was read by all the students.

IV/ Use whose and change the sentences into relative clauses.

1. That’s the woman. Her flat is very modern.

___________________________________________________________________

2. That’s the student. His friend went to hospital.

___________________________________________________________________

3. That’s the girl. I copied her homework.

___________________________________________________________________
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4. That’s the family. I’ve bought their house.

___________________________________________________________________

V/ Complete with who, that, whose, where, what.

1. I know a man ______ is an expert.

2. The village ________ they are living is near the coast.
3. She has got a problem ________ everybody understands.
4. The teacher _______ name I always forgot is the one I like better.
5. The woman ________ purse was stolen was very upset.
6. This is the car ________ the mechanic repaired yesterday.
7. My relatives ________ live in Wales are coming to see me.
8. Will you tell me _______ to do?

VI/ Complete with what, who, whose, which, whom.

1. He lived in a big house _________ we could see near the river.

2. We all wanted to know ________ those people were and __________ they were doing in the
town.
3. We asked them ________ that man was.
4. The company _________ sells his records is closed.
5. He sold the house in ___________ he used to live.
6. I don’t believe _________ they said about their teachers.
7. The bus has boys and girls ________ nobody knew in the village.
8. I’ve got a friend _______ parents live abroad.
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