• Training Need Analysis (MHR notes)

• Skill development activities on leadership

“Leaders are people who do the right things, managers are people who do the things
right.” Professor Warren G Bennis

• Decisions
• Effective Problem Solving
• Creativity
• Energy
• Ambition
• Strategy
• Accomplishment
• Management
• Motivation
• Vision
• Challenges
• organised
• Performance

Levels of Leadership

• Level1- Position (Title)

• Level 2- Permission (Building Trust)
• Level 3- Production (Task Oriented)
• Level 4- People Development (Legacy)
• Level 5- Personhood (Self Influential Personality)

Traits

• L- Loyalty
• E- empathy
• A- Accountability
• D- Duty & Determination
• E- Energy and EncouragementR- Respect
• S- Selflessness
• H- Honorable and Humble
• I- Integrity & Innovation
• P-Passion for and Pride in work

Different Types of Power Possessed by Leaders

• Legitimate Power (Position)

• Reward Power (Promotion)
• Expert Power (Knowledge)
• Referent Power (subordinates respect)
• Coercive Power (forced Action)
Team Building-Together Everyone Achieve More

Skills Needed for Teamwork

• Listening
• Questioning
• Persuading
• Respecting Helping
• Sharing
• Participating
• communication

Model of Team Building

• Forming
• Storming
• Norming
• Performing
• Adjourning
• Transforming

Characteristics of Effective Team

• Clear Purpose
• Informality
• Participation
• Listening
• Civilised Disagreement
• Concensus Decisions
• Open communication
• Clear Roles & Assignments
• Shared Leadership
• External Relations
• Style Diversity
• Self Assessment

9 Roles in effective team

• Co-Ordinator
• Shaper
• Planner
• Resource Investigator
• Completer
• Evaluator
• Specialist
• Finisher
• implementor
Conflict Management : “conflict is the appearance of difference, difference of opinion, of
interest“ Follett

Types of Conflict

• Inter- Personal Conflict

• Intra- Personal Conflict
• Intra- Group Conflict
• Inter- Group Conflict

Sources of Conflict

• Change
• Interpersonal Relationship
• Supervisor-Subordinate
• External Changes
• Poor communication
• Low performance Harassment
• Limited Resources
• Date conflict
• Interest Conflict
• Different values
• Personality clashes

Conflict Resolution Strategies

• Accommodating
• Avoiding
• Compromising
• Competing
• Collaborating
• Event management
• Creative Process
• Objective oriented
• Planning and Control
• Deals with different Events

Process

• Selecting an event
• Deciding the venue
• Material management
• Delegation
• Communicating with media
• Event Marketing
• Office management
• Event day management

Importance

• Develops the Theme of Event

• Provides Career Opportunities
• Develop Leadership Qualities
• Develop Team Spirit
• Enhances Corporate Image
• Encourage Creativity Ensure Safety and Security
• Financial Management
• Smooth Execution
• Saves Time and Money
• Inflow of Creative Ideas
• Good Scope in future

Life Skills-self-management

• Communication and Interpersonal Skills

• Decision Making and Problem Solving
• Creative thinking and Critical thinking
• Self Awareness and empathy
• Assertiveness and Self Control
• Resilience

Dimensions

• Cognitive Dimension or Learning to now (Analytical, critical, problem Solving)

• Instrumental Dimension or Learning to do (Employability Skills)
• Individual Dimension or Learning to be (Self Awareness and Self Control,
communication)
• Social Dimension or Learning to Live Together (Ethical Dimension or reinforce
thevision for citizenship education, tolerance)
 Emotional Intelligence -Meaning and Definition

• Emotional intelligence is the ability to recognize, regulate and effectively

communicate our own emotions and to recognize the emotions of other people. It is
the ability capacity or skill to perceive, assess and manage the emotions of one’s self
or of others and of the larger group” DANIEL GOLEMAN (THE NEW
LEADER2001)

• Types of Emotional Intelligence

• Self Awareness
• Self Management
• Social Awareness
• Relationship Management
•
• Emotional self Awareness:
• Accurate Self Awareness
• Self- Confidence

Self Management

• Emotional Self Control

• Transparency
• Adaptability
• Achievement
• Initiative
• Optimism

Social Awareness

• Empathy
• Organizational Awareness
• Service

Relationship Management

• Inspirational Leadership
• Influence
• Developing Others
• Change Catalyst
• Conflict Management
• Building Bonds
• Teamwork

Social Awareness(what we sense about others)

• Primary empathy
• Attunement
• Empathic Accuracy
• Social Cognition

Social Facility(what we then do with that awareness)

• Synchronization
• Self- Presentation
• Influence
• Concern

• Skill Needed for Emotionally Intelligent Communication

• Elastic: High Safety and Low Stress
• Glue: exchange based on Primary Emotions
• Pulley: Wordless Communication
• Ladder: pleasure in Interaction
• Velvet hammer: Conflict as an opportunity for trust Building

Steps in Achieving Emotional Intelligence

• Who do you want to be

• Who are you now
• How do you get from here to there
• How do you make change stick
• Who can help you

Positive Thinking

• “the mind is like a clock that is constantly running down. It has to be wound up daily
with good thoughts” Fulton
• Constructive thinking
• Creative thinking
• Expecting success
• Optimism
motivation to accomplish your goals
• Being inspired
• Seeing opportunities
• Choosing happiness
• Now giving up
• Looking at failure andproblems as blessings in disguise
• Believing in yourself and in your abilities
• Displaying self esteem and confidence
• Looking for solutions

Developing Positive Thinking

• Listen to internal dialogue

• Learn to communicate
• Get back to basics
• Help someone out
 • Find your spirituality
• Allow youself to be accepted
• Allow yourself to laugh and find humour in the simple things
• Participate in new physical and mental activities
• Follow the principles of holistic health

Positive Thinking and its Results

• Optimistic
• Courage
• Enthusiasm
• cheerful
• Considerate
• Courteous
• Sincere
• Warm & RelaxedSuccess
• Recognition
• Elevation
• Happiness
• Professional
• Growth
• Admiration
• friendship

• crisis management

• Crisis management is the application of strategies designed to help an organization

deal with a sudden and significant negative event.
Crisis management has been gaining more importance nowadays upon happening of some
recent events and the business community. as well as communities at large.

Steps in Planning Process

• Establish a Planning Team

• Provide broad perspective on the issues.
• Establish a schedule and a budget.
• Analyze Capabilities and Hazards
• Meet with outside groups (governmental agencies, community
organizations and utilities).
 • Identify applicable federal, state and local regulations (e.g., OSHA, fire .
codes).
• Identify internal and external resources and capabilities.
• Estimate probability and potential impact. Develop the Plan
• Develop emergency response procedures.
• Identify challenges and prioritize activities.
• Establish a training schedule.
• Implement the Plan
• Integrate the plan into company operations.

Crisis Management Team:

The Crisis Management team consists of the following persons

• Team Leader-A senior executive who can make decisions on behalf of the
organization
• Security Director-Responsible for facilitating plan development, training
employees, establishing a crisis centre; serves as the primary information officer .
• Finance Director-Assesses the financial implications of each type of disaster
covered by the plan, arranges for required funds to be available in an emergency,
oversees disbursement of funds and maintains records of cost of crisis for the
company . Legal Counsel-Advises the team on possible legal implications of
recommended actions .
• Media Spokesperson-Conveys important details without disclosing proprietary
info issues created by the crisis.
• Security Specialist-An expert on various contingency planning issues, usually from
outside of the organization, who helps educate the team about options for
handling various types of crisis, advises the team during the crisis event and helps _
conduct the debriefing afterward.

Different types and levels of crisis

• Level l Crisis: It refers to a crisis within an organization or section which can be

resolved within the resources of the organization and which has limited impact
outside the organization.
• Level 2 Crisis: It refers ~to a major incident which involves several organizations
and/ or impacts on a sizeable part of the community. Multiple resources are needed
and there are impacts outside of the organizations involved .
• Level 3 Crisis: It refers to a catastrophic emergency event which involves a whole
region or sizeable part of the community. Resolution is beyond the application of
local resources and the impacts are large scale and system-wide.

The crisis management cycle

• Preparation - Dealing with issues such as planning, simulations and training

In preparing for a crisis, there are a number of issues to be addressed. Putting in place
supportive crisis management architecture, using planning to inform actions, and Conducting
crisis exercises to identify existing strengths and weaknesses are three key issues in crisis
management preparation .
• Management - Dealing with issues such as allocation and deployment of resources,
command systems and communications
• Good management and leadership during the crisis are essential for effective crisis
management. The case study of maintaining a group ethos in panic situations affirms
the importance of maintaining a belief in the group dynamic and leadership structures
put in place to manage crisis at times when chaos and panic are likely.

• Evaluation - Dealing with issues such as post crisis lesson learning, debriefing and
accountability
• Crisis create great potential for learning from the successes and failures in addressing
the crisis. It is a common practice for inquiries and evaluations to be setup post-crisis.
to identify lessons learned, and to promote accountability for actions taken during the
crisis. However, there is always the danger that such enquiries and evaluations get
overtaken by political fighting between those looking for radical change after a crisis.

• Types of Digital skills:

• Operational Skills (Digital Media)
• Formal Skills (hyperlinks)
• Information Skills (Search, Select, evaluate)
• Strategic Skills (to reach professional goals)
• team building
• conflict management
• event management
• self-management
• Training Need Analysis
• Skill development activities on leadership
• team building
• conflict management
• event management
• self-management