DEMONSTRATE EMPLOYABILITY SKILLS
UNIT CODE: ENG/OS/IPO/BC/04/5/A
UNIT DESCRIPTON
This unit covers competencies required to demonstrate employability skills. It
involves conducting self-management, demonstrating interpersonal communication,
critical safe work habits, leading small teams, planning and organizing work,
maintaining professional growth and development, demonstrating workplace learning,
problem solving skills and workplace ethics.
ELEMENTS AND PERFORMANCE CRITERIA
ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
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up workplace function.
Bold and italicized terms are elaborated in the Range
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1. Conduct self- 1.1 Personal vision, mission and goals are formulated
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management based on potential and in relation to organization
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objectives
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1.2 Emotions are managed as per workplace requirements
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1.3 Individual performance is evaluated and monitored
according to the agreed targets.
1.4 Assertiveness is developed and maintained based on
the requirements of the job.
1.5 Accountability and responsibility for own actions are
demonstrated.
1.6 Self-esteem and a positive self-image are developed
and maintained.
1.7 Time management, attendance and punctuality are
observed as per the organization policy.
1.8 Goals are managed as per the organization’s objective
1.9 Self-strengths and weaknesses are identified as per
personal objectives
1.10 Critics are managed as per personal objectives
2. Demonstrate 2.1 Listening and understanding is demonstrated as per
interpersonal communication policy
communication 2.2 Writing to the needs of the audience is demonstrated as
per communication policy
2.3 Speaking, reading and writing is demonstrated as per
communication policy
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2.4 Empathising is demonstrated as per the communication
policy
2.5 Internal and external customers’ needs are identified and
interpreted as per the communication policy
2.6 Persuasion is demonstrated as per the communication
policy
2.7 Communication networks are established as per the
SOPs
2.8 Information is shared as per communication structure
3. Demonstrate 3.1 Stress is managed in accordance with workplace
critical safe work procedures.
habits 3.2 Punctuality and time consciousness is demonstrated in
line with workplace policy.
3.3 Personal objectives are integrated with organization
goals based on organization’s strategic plan.
3.4 Work priorities are set in accordance to workplace
procedures.
3.5 Leisure time is recognized in line with organization
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policy.
3.6 Abstinence from drug and substance abuse is observed
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as per workplace policy.
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3.7 Awareness of HIV and AIDS is demonstrated in line
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with workplace requirements.
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3.8 Safety consciousness is demonstrated in the workplace
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based on organization safety policy.
3.9 Emerging issues are dealt with in accordance with
organization policy.
4. Lead small teams 4.1 Performance expectations for the team are set as per the
organization objectives
4.2 Tasks are assigned in accordance with the organization
policy.
4.3 Team performance indicators are identified according to
set rules and regulations.
4.4 Forms of communication in a team are established
according to office policy.
4.5 Communication is carried out as per workplace place
policy and requirements of the job.
4.6 Feedback on performance is collected and analyzed
based on established team learning process
4.7 Gender mainstreaming is undertaken in accordance
with set regulations.
5. Plan and organize 5.1 Task requirements are identified as per the workplace
work objectives
5.2 Task is interpreted in accordance with safety (OHS ),
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environmental requirements and quality requirements
5.3 Work activity is organized with other involved
personnel as per the SOPs
5.4 Resources are mobilized, allocated and utilized to meet
project goals and deliverables.
5.5 Work activities are monitored and evaluated in line with
organization procedures.
5.6 Job planning is documented in accordance with
workplace requirements.
5.7 Time is managed achieve workplace set goals and
objectives.
6. Maintain 6.1 Personal training needs are identified and assessed in
professional line with the requirements of the job.
growth and 6.2 Training and career opportunities are identified and
development availed based on job requirements.
6.3 Licensees and certifications relevant to job and career
are obtained and renewed.
6.4 Personal growth is pursued towards improving the
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qualifications set for the profession.
6.5 Work priorities are identified based on requirement of
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the job and workplace policy.
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6.6 Recognitions are sought as proof of career
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advancement in line with professional requirements.
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7. Demonstrate 7.1 Own learning is managed as per workplace policy.
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workplace 7.2 Learning opportunities are sought and allocated based
learning on job requirement and in line with organization policy.
7.3 Contribution to the learning community at the
workplace is carried out.
7.4 Range of media for learning are identified as per the
training need
7.5 Application of learning is demonstrated in both
technical and non-technical aspects based on
requirements of the job
7.6 Enthusiasm for ongoing learning is demonstrated
7.7 Time and effort is invested in learning new skills-based
job requirements
7.8 Willingness to learn in different context is demonstrated
based on available learning opportunities arising in the
workplace.
7.9 Opportunities for performance improvement are
identified proactively in area of work.
7.10 Awareness of personal role in workplace innovation
is demonstrated.
8. Demonstrate 8.1 Problems are identified as per the context of data and
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problem solving circumstances
skills 8.2 Problem solutions are sought based on the problem
8.3 Independence and initiative in identifying and solving
problems is demonstrated.
8.4 Team problems are solved as per the workplace
guidelines
8.5 Problem solving strategies are applied as per the
workplace guidelines
9. Demonstrate 9.1 Policies and guidelines are observed as per the
workplace ethics workplace requirements
9.2 Self-worth and profession is exercised in line with
personal goals and organizational policies
9.3 Code of conduct is observed as per the workplace
requirements
9.4 Personal and professional integrity is demonstrated as
per the personal goals
9.5 Commitment to jurisdictional laws is demonstrated as
per the workplace requirements
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RANGE
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This section provides work environment and conditions to which the performance
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criteria apply. It allows for different work environment and situations that will affect
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performance.
Range Variable
• Drug and Commonly abused
substance abuse • Alcohol
include but not • Tobacco
limited to: • Miraa
• Over-the-counter drugs
• Cocaine
• Bhang
• Glue
• Feedback • Verbal
includes but not • Written
limited to: • Informal
• Formal
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• Relationships • Man/Woman
includes but not • Trainer/trainee
limited to: • Employee/employer
• Client/service provider
• Husband/wife
• Boy/girl
• Parent/child
• Sibling relationships
• Forms of • Written
communication • Visual
include but not • Verbal
limited to: • Non verbal
• Formal and informal
• Team includes • Small work group
but not limited • Staff in a section/department
to: • Inter-agency group
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• Personal growth • Growth in the job
includes but not • Career mobility
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limited to: • Gains and exposure the job gives
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• Net workings
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• Benefits that accrue to the individual as a result of
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noteworthy performance
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• Personal • Long term
objectives • Short term
include but not • Broad
limited to: • Specific
• Trainings and • Participation in training programs
career o Technical
opportunities o Supervisory
includes but not o Managerial
limited to o Continuing Education
• Serving as Resource Persons in conferences and
workshops
• Resource include • Human
but not limited • Financial
to: • Technology
o Hardware
o Software
• Innovation • New ideas
include but not • Original ideas
limited to: • Different ideas
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• Methods/procedures
• Processes
• New tools
• Emerging issues • Terrorism
include but not • Social media
limited to: • National cohesion
• Open offices
• Range of media • Mentoring
for learning • peer support and networking
include but not • IT and courses
limited to:
REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
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• Personal hygiene practices
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• Intra and Interpersonal skills
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• Communication skills
• Knowledge management
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• Interpersonal skills
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• Critical thinking skills
• Observation skills
• Organizing skills
• Negotiation skills
• Monitoring skills
• Evaluation skills
• Record keeping skills
• Problem solving skills
• Decision Making skills
• Resource utilization skills
• Resource mobilization skills
Required Knowledge
The individual needs to demonstrate knowledge of:
• Work values and ethics
• Company policies
• Company operations, procedures and standards
• Occupational Health and safety procedures
• Fundamental rights at work
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• Personal hygiene practices
• Workplace communication
• Concept of time
• Time management
• Decision making
• Types of resources
• Work planning
• Resources and allocating resources
• Organizing work
• Monitoring and evaluation
• Record keeping
• Workplace problems and how to deal with them
• Negotiation
• Assertiveness
• Team work
• Gender mainstreaming
• HIV and AIDS om
• Drug and substance abuse
• Leadership
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• Safe work habits
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• Professional growth and development
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• Technology in the workplace
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•
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Learning
• Creativity
• Innovation
• Emerging issues
o Social media
o Terrorism
o National cohesion
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Assessment requires evidence that the candidate:
aspects of
1.1 Conducted self-management
Competency
1.2 Demonstrated interpersonal communication
1.3 Demonstrated critical safe work habits
1.4 Led small teams
1.5 Planned and organized work
1.6 Maintained professional growth and development
1.7 Demonstrated workplace learning
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1.8 Demonstrated problem solving skills
1.9 Demonstrated workplace ethics
2. Resource The following resources should be provided:
Implications
2.1 Case studies/scenarios
3. Methods of Competency in this unit may be assessed through:
Assessment
• Oral Interview
• Observation
• Third Party Reports
• Written
4. Context of 4.1 Competency may be assessed in workplace or in a
Assessment simulated workplace setting
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
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DEMONSTRATE ENVIRONMENTAL LITERACY
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UNIT CODE: ENG/OS/IPO/BC/05/5/A
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UNIT DESCRIPTION
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This unit specifies the competencies required to follow procedures for environmental
hazard control, follow procedures for environmental pollution control, comply with
workplace sustainable resource use, evaluate current practices in relation to resource
usage, develop and adhere to environmental protection
principles/strategies/guidelines.
ELEMENTS AND PERFORMANCE CRITERIA
ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
1. Control environmental 1.1 Storage methods for environmentally hazardous
hazard materials are strictly followed according to
environmental regulations and OSHS.
1.2 Disposal methods of hazardous wastes are followed
always according to environmental regulations and
OSHS.
1.3 PPE is used according to OSHS.
2. Control environmental 2.1 Environmental pollution control measures are
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