CAMIGUIN POLYTECHNIC STATE
COLLEGE
Institute of Business and Governance
BS in Tourism Management
THC 2: Risk Management as Applied to Safety,
Security and Sanitation
Case Analysis
Quirino Grandstand Hostage-Taking in Manila
Submitted to the Faculty of the Institute
of Business and Governance
In Partial Fulfillment of the
Requirements for the BS Tourism Management
Names of the Students
Instructor’s Name
Mary Stephanie K. Chan
Date
September 12 2023
September 4, 2023
Assessment 1
Form a group with eight (8) members.
Create a case analysis of the Quirino Grandstand Hostage-Taking Crisis in Manila by
conducting careful research, analysis, and organization. Here's a step-by-step
instruction for you:
Title: Case Analysis of the Quirino Grandstand Hostage-Taking Crisis in Manila
Objective: The objective of this case analysis is to gain a comprehensive understanding
of the Quirino Grandstand hostage-taking crisis, identify key factors that contributed to
its escalation, and propose recommendations for preventing similar incidents in the
future.
I. Background Research
August 23 2010 where in Quirino Grandstand Manila, philipines happened the most
tragic hostage taking. The whole world was alarmed, the people were sad and shocked
to the said event. According to the reporter Julliane Love De Jesus (2014) in her articles,
dismissed police officer Rolando Mendoza held hostage a bus with several Hong Kong
tourists onboard and after a failed negotiation a shootout ensued between him and the
police, leaving him and eight other people dead. Furthermore, Mendoza was also
penalized for carrying his firearm while in civilian attire. PNP members are prohibited to
display their service firearm, tuck it at their waist or insert it in their waistband or holster
while in civilian attire. PNP issuances also provide that carrying of service firearms in
civilian attire requires the presentation of Mission/Letter Order,” Escueta said. Reporter
Julliane Love De Jesus also added to her report that there are two ranking police
officials that will be demoted by a rank lower these are; Superintendent Orlando Yebra
and Chief Inspector Santiago David Pascual as they were also found guilty of gross
incompetence.
II. Identify Key Stakeholders
Rolando Mendoza (Hostage taker) - Disgruntled former senior inspector of the
Manila Police District that hijacked a tourist bus carrying 25 people in an attempt
to get his job back.
13 Tourist from Hong kong 4 Filipinos (Hostages) –
8 Tourist from Hongkong (Hostages Died) - Leung Chung See, Doris (F), Leung
Song Yi, Jessie (F), Leung Kam Wing, Ken (M), Fu Cheuk Yan (M),Yeung Yee Wa
(F), Yeung Yee Kam (F), Wong Tze Lam (M), Tse Ting Chunn, Masa (M).
Rodolfo Y. Magtibay (General) - formerly District Director of the Manila Police
District (MPD) and ground (on-scene) commander for the Rizal Park Hostage-
Taking incident and CMC member. He set up an Advanced Command Post (ACP)
at the Luneta Police Community Precinct (PCP).
Alfredo Lim (Manila Mayor) - He's the who immediately gave instructions to
Gutierrez to cordon the area and isolate the bus.
Orlando Yebra (Police Supreintendent) - The negotiator in incidents.
SPO2 Gregorio Mendoza (Brother of the Hostage-Taker) - who was
subsequently allowed to get near the bus with Yebra and Salvador.
Gregorio is inchage in pacifying his brother and persuading him to
peacefully surrender and end the hostage-taking.
III. Identify Root Causes
Identify the root causes and contributing factors that led to the escalation of the crisis.
This could include issues related to police training, communication breakdowns, or
social and political factors. Use academic literature and expert opinions to support your
analysis.
IV. Lessons Learned
Discuss the lessons learned from the Quirino Grandstand hostage-taking crisis. What
could have been done differently? How can similar incidents be prevented in the future?
Highlight any policy or procedural changes that have occurred as a result of this
incident.
V. Recommendations
Based on your analysis, propose recommendations for improving crisis response and
management in similar situations. Your recommendations should be practical and
actionable, addressing issues such as police training, communication protocols, and
public relations.
VI. Conclusion
Summarize your key findings and recommendations. Conclude by emphasizing the
importance of learning from past crises to enhance future preparedness and response.
VII. References
List all the sources you used for your analysis in a properly formatted bibliography.
Ensure that your sources are credible and up-to-date. Follow APA 7th Edition
**Assessment Criteria:** Your case analysis will be evaluated based on the depth of
your research, the clarity of your analysis, the relevance of your recommendations, and
the overall organization and presentation of your work.
**Submission Deadline:** September 14, 2023
**Note:** Be critically engage with the material and seek guidance if you encounter
difficulties during the analysis process. Additionally, reminding you to maintain objectivity
and avoid personal biases when conducting the analysis.
Follow the format: A4 size; Font Style: Times New Roman; Font Size 12. Turn in your
output in the Google Classroom. Only the Team leader will upload the group’s output.
