Annex A
New COC Template
Republic of the Philippines
Tanggapan ng Punong Barangay
Barangay Zone
Pasay City, Metro Manila
CERTIFICATE OF COMPLIANCE
Year: 2025
Pursuant to Republic Act No. 11032: An Act Promoting Ease of Doing Business and Efficient Delivery of
Government Services, amending for the purpose Republic Act No. 9485, otherwise known as the Anti-
Red Tape Act of 2007, and for Other Purposes
I, name of Punong Barangay, Filipino, of legal age, PUNONG BARANGAY of the BARANGAY #,
ZONE # DISTRICT #, PASAY CITY, the person responsible and accountable in ensuring compliance with
Section 6 of the R.A. 11032 or the Ease of Doing Business and Efficient Government Service Delivery
Act of 2018, hereby declare and certify the following facts:
1) The BARANGAY #, ZONE # DISTRICT #, PASAY CITY has established its most current and
updated Citizen’s Charter pursuant to Section 6 of R.A. 11032, its Implementing Rules and
Regulations, and the relevant ARTA Issuances.
Citizen’ Charter Handbook Edition: 2025, 1ST Edition
2) The following required forms of posting of the Citizen’s Charter are present:
Citizen’s Charter Information billboard
(In the form of interactive information kiosks, electronic billboards, posters, tarpaulins standees, others)
Citizen’s Charter Handbook
(Aligned with Reference B of ARTA Memorandum Circular No. 2019-002)
Official website/Online Posting
3) The Citizen’s Charter Information Billboard enumerates the following information:
a. External services;
b. Checklist of requirements for each type of application or request;
c. Name of the person responsible for each step;
d. Maximum processing time;
e. Fee/s to be paid, if necessary; and
f. Procedure for filing complaints and feedback.
4) The Citizen’s Charter Handbook enumerates the following information:
a. Mandate, vision, mission, and service pledge of the agency;
b. Government services offered (External and Internal Services);
i. Comprehensive and uniform checklist of requirements for each type of application or
request;
ii. Classification of service;
iii. Type of transaction;
iv. Who may avail;
v. Client steps and agency actions to obtain a particular service;
vi. Person responsible for each step;
vii. Processing time per step and total;
viii. Fee/s to be paid per step and total, if necessary.
c. Procedure for filing complaints and feedback;
d. Contact Information of ARTA, Presidential Complaints Center (PCC), and CSC Contact
Center ng Bayan in the complaints mechanism; and
e. List of Offices
5) The Citizen’s Charter Information Billboard is posted at the main entrance of the office or at the
most conspicuous place of all the said service offices.
6) The printed Citizen’s Charter Handbook is placed at the windows/counters of each frontline
offices to complement the information on the services indicated in the Information Billboard.
7) The Citizen’s Charter Handbook version is uploaded on the website or any online platform
available of the agency/LGU through a tab or link specifically for the Citizen’s Charter, located at
the most visible space or area of the official website or the online platform available.
8) The Citizen’s Charter is written either in English, Filipino, and/or in the local dialect and published
as an information material.
9) There is an established Client Satisfaction Measurement per service.
This certification is being issued to attest to the compliance of the agency with the foregoing
statements that can be validated by the Authority.
NAME AND SIGNATURE
Punong Barangay
Barangay # Zone # Pasay City
