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Ticketing System Flowchart

Titcketing system

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Pranav Hegde
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811 views1 page

Ticketing System Flowchart

Titcketing system

Uploaded by

Pranav Hegde
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Titcket From

Customer to Common
Support Email
Executives analyze
Escalation Matrix for
and resolve tickets
Categorization Unsolved Tickets
within defined SLAs
Resolution

Ticket
Segrigation Based on Category
System 1. Research Skillset Based
2. Technical Assignment
Titcket From 3. Other
Customer to
Categorized Support
Email If additional expertise Resolution Email to
Query Categorization Automated Ticket is needed, the ticket Email to Concerned the customer With
Segrigated Ticket to Resolution Workflow
and Prioritization Assignment is escalated to Team Feedback request
Dedicated Team another department.

Based On Proritu
Automated Email to Customer
Real Time 1. High Workload Based
Acknowladgement
Monitoring 2. Medium Assignment
EMAIL to customer
System 3. Low
Executives analyze
and resolve tickets
within defined SLAs

Customer

Feed back From Feedback Monitoring


Customer System

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