ProBase/C 1.

4
System messages (RM3)
User manual
Version 2908

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System messages (RM3)
Contents

Contents

1 Concept 1

2 Error Codes and Messages 5

2.1 General Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2 I/O Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3 Context Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.4 Hardware Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.5 Configuration Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
2.6 Logical Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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System messages (RM3)
Concept

1 Concept
The J/DD-API uses different types of exceptions to signal that the execution of a command failed.
All these different exception types have a numerical error code in common. The error code of the
last J/DD command that failed can be retrieved from the associated caught exception via the method
int:getDeviceError(). It can then be used as a concise abstraction of the problem that resulted in
the exception. Since the error code is limited in size, the detail of information encoded within the error
code is by nature limited in detail and expressiveness. The error code can be interpreted in the context
of number-ranges that are defined in Table 1.1.
In general, a two-level hierarchy of number ranges is used. The first level (outer range) serves for a
coarse categorization of an error. It for example allows telling logical errors from hardware errors or
communication errors, to name a few examples. The second level (inner range) provides more detail
with respect to the error cause and the error location. In case of a hardware error, this detail for example
tells jams from abnormal switches and other hardware errors. If an error location is available, it is
encoded within the inner number range. The set of error codes provided by the J/DD is documented
by single three-column table. Every tuple of three rows within that table defines a binding between an
error code (decimal and hexadecimal notation), an identifier and two text messages. The first column
contains the decimal error code; the second column contains the hexadecimal error code, whereas the
third column contains a meaningful identifier.
Table 1.2 serves as an example. error code 3170 is assigned to a note jam (category hardware error),
and the location of the jam is at the head-sensor of the distribution-transport module within the enclosing
safe-module. The first text message is dedicated to the cause (jam), whereas the second messages is
dedicated to the proposed solution. Thus identifiers bound to error codes can be organized hierarchically
too. If an identifier is hierarchic, it consists of dot-separated sub-identifiers. These sub-identifiers refine
detail (in the direction left to right). Typically, error codes related to hardware-components are hierarchic.
This hierarchic scheme allows deducing important information from a given error code. A processing
application for example can easily distinguish errors located in the head-module from those located in
the safe-module. This feature may be important when dispatching a troubleshooting procedure and may
for example answer the important question whether access to the safe-module is required or not. In
summary, the application has the freedom to examine the error detail according to its needs.
The sub-identifiers used in the table are either self-explanatory, can be identified within the service draw-
ing, or correspond to abstractions derived from the service drawing. Table 1.3 lists derived identifiers.
Note that the J/DD defines a single table of error codes. Thus the union of hardware components of all
RM3-variants show up in that table. For a particular instance, the J/DD of course just maps to those
error codes that belong to the variant currently in use. That variant is detected automatically by the
J/DD.

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System messages (RM3)
 Concept

Table 1.1: Summary of error code ranges

Category From To Description
General Errors:
1 999 This category is used as a resort for unspecific errors.
I/O Errors:
1000 1199 This category is used for communication errors.
1200 1299 This category is used for secure-channel related errors.
Context Errors: (2000-2999)
This category is used for context errors. A context error results if
a command is used in a state that prohibits the execution of the
offending command.
Cash-out
2500 2599 Context errors related to cash-out functionality.
Cash-in
2600 2699 Context errors related to cash-in functionality.
Hardware Errors: (3000-3999)
Jam
3100 3299 This category is used to indicate note jams at certain locations.
Locations correspond to sensors and adjacent sensor-free trans-
port paths.
Open Switch
3300 3499 Errors in this category indicate that some mechanical part is not
in its dedicated working position. This applies to various covers
and transport units.
Erroneous State
3500 3999 An error that is part of this category reflects some other type
of hardware errors. Such an error may be due to a persistent
hardware error or due a temporary mechanical problem.
Configuration Errors: (4000-4999)
4000 4999 A configuration error is used in response to a command could not
succeed due to a missing, incomplete, or inconsistent configura-
tion.
Logical Errors: (5000-5999)
5000 5999 A logical error indicates that the execution of a command failed
because some assumption of the J/DD did not match the state of
the hardware (e.g. unexpected empty, unexpected full).

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System messages (RM3)
Concept

Table 1.2: Example of an error code description

Decimal Hex Identifier

3170 0xC62 jamPosition_safe.[Link]
Jam in safe-module, at distribution-transport, head sensor. Remove jam in safe-
module, at [Link].

Table 1.3: List of derived identifiers

Identifier Meaning
cashUnitString logical group of related cash units
cashUnitTransport transport adjacent to cash unit
dispenseTransport ATM dispense transport
distributiontransport CRS distribution transport
distributiontransportDeskC ATS C6020/C6030 distribution transport
distributiontransportDesk ATS C6040 distribution transport
distributiontransportUt ATS C6050 distribution transport
doubleStringDistributionTransport CRS 4+4 distribution transport
identifier1 → identifier2 group of components identifier1, identifier2

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System messages (RM3)
Error Codes and Messages I/O Errors

2 Error Codes and Messages

The following sections lists all error codes.

2.1 General Errors

Decimal Hex Identifier

0 0x0 no_error
no error
1 0x1 general_error
unknown error

2.2 I/O Errors

Decimal Hex Identifier

1000 0x3e8 io_general_io_error
communication error: general communication error
1001 0x3e9 io_crc_error
communication error: erroneous communication: Checksum error
1002 0x3ea io_communication_error
communication error: communication error
1003 0x3eb io_cmd_not_supported
communication error: function not supported
1100 0x44c io_usb_error_unknown
communication error: unknown communication error
1101 0x44d io_usb_error_disconnected
communication error: not connected
1102 0x44e io_usb_error_usb_installation_incorrect
communication error: driver erroneously installed
1103 0x44f io_usb_error_device_configuration_not_unique
communication error: ambiguous device configuration
1104 0x450 io_usb_error_device_in_dfux_mode
communication error: device in DFUX mode
1105 0x451 io_usb_error_busy
communication error: device in BUSY state
1106 0x452 io_usb_error_erroneous_pipe
communication error: erroneous communication-pipe

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System messages (RM3)
I/O Errors Error Codes and Messages

Decimal Hex Identifier

1107 0x453 io_usb_error_erroneous_device
communication error: erroneous device
1150 0x47e io_usb_firmware_error_unknown
communication error: unknown firmware error
1152 0x480 io_usb_firmware_connecting_timeout
communication error: connection timeout
1170 0x492 io_communication_error_unknown
communication error: unknown communication error
1171 0x493 io_communication_error_cheque_bim
communication error: no connection to cheque reader
1172 0x494 io_eeprom_error
communication error: cashunit eeprom error
1173 0x495 io_fram_data_corrupt
communication error: cashunit fram contents are corrupt
1200 0x4b0 io_usb_secure_channel_error_unknown
communication error: secure channel: unknown error
1201 0x4b1 io_usb_secure_channel_error_keystore
communication error: secure channel: keystore error
1202 0x4b2 io_usb_secure_channel_error_smartcard
communication error: secure channel: smartcard error
1203 0x4b3 io_usb_secure_channel_error_bkt_protocol
communication error: secure channel: error during BKT handshake
1204 0x4b4 io_usb_secure_channel_error_safe_door
communication error: secure channel: only allowed when safe-door open
1205 0x4b5 io_usb_secure_channel_error_tpm
communication error: secure channel: TPM error
1206 0x4b6 io_usb_secure_channel_error_io
communication error: secure channel: communication error
1207 0x4b7 io_usb_secure_channel_error_sc_protocol
communication error: secure channel\: error during handshake
1208 0x4b8 io_usb_secure_channel_error_sc_config
communication error: secure channel: configuration error
1209 0x4b9 io_usb_secure_channel_error_internal
communication error: secure channel: internal error
1210 0x4ba io_usb_secure_channel_error_firmware
communication error: secure channel: firmware error
1211 0x4bb io_usb_secure_channel_error_certificate_expired
communication error: secure channel: certificate expired

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

1212 0x4bc io_usb_secure_channel_error_wrong_base_key
communication error: secure channel: wrong base-key
1213 0x4bd io_usb_secure_channel_error_wrong_key_size
communication error: secure channel: wrong key-length

2.3 Context Errors

Decimal Hex Identifier

2000 0x7d0 context_general_illegal_error
context error: general context error
2001 0x7d1 context_unauthorized
context error:
2500 0x9c4 functionStatus_cashout_operating_needed
out of service: cash-out not available due to empty cassettes
2501 0x9c5 functionStatus_cashout_config_needed
out of service: cash-out not available due to incomplete configuration
2600 0xa28 functionStatus_cashin_operating_needed
out of service: cash-in not available due to full cassettes
2601 0xa29 functionStatus_cashin_config_needed
out of service: cash-in not available due to incomplete configuration
2700 0xa8c functionStatus_checkin_operating_needed
out of service: cheque-deposit not available due to full cassettes
2701 0xa8d functionStatus_checkin_config_needed
out of service: cheque-deposit not available due to incomplete configuration

2.4 Hardware Errors

Decimal Hex Identifier

3000 0xbb8 hw_general_hardware_error
hardware error: general hardware error
3001 0xbb9 hw_defect_module_status_fatal
hardware error: out-of-service: fatal-error of module
3002 0xbba hw_defect_collector_blocked
hardware error: out-of-service: collector blocked
3003 0xbbb hw_defect_uncalibrated_sensors
hardware error: out-of-service: photo-sensors not calibrated

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System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3004 0xbbc hw_defect_manual_device_check_needed
hardware error: out-of-service: manual device check required
3005 0xbbd hw_defect_io_unit_note_jam
hardware error: out-of-service: jam in I/O area
3006 0xbbe hw_defect_fatal_motor_overcurrent
hardware error: out-of-service: overcurrent
3007 0xbbf hw_defect_inked_cashunit
hardware error: out-of-service: inking-protection triggered
3008 0xbc0 hw_defect_device_locked_by_alarm_input
hardware error: out-of-service: system locked by external signal
3009 0xbc1 hw_defect_thickness_sensor_inoperable
hardware error: out-of-service: unable to calibrate thickness sensor
3010 0xbc2 hw_defect_downholder_not_locked
hardware error: out-of-service: downholder in tray cannot be locked
3011 0xbc3 hw_defect_invalid_distribution
hardware error: invalid note distribution. check hardware
3012 0xbc4 hw_defect_bim_error
hardware error: banknote reader not in functional state
3013 0xbc5 hw_defect_blocked_junction
hardware error: junction is blocked
3014 0xbc6 hw_defect_invalid_stock_distribution
hardware error: invalid stock relevant distribution occured
3015 0xbc7 hw_defect_shutter_manipulated
hardware error: shutter manipulation detected
3016 0xbc8 hw_defect_unknown_error_and_no_transport_retries_left
hardware error: transport finally failed after all transport retries for unknown reason
3017 0xbc9 hw_defect_hardware_not_functional
hardware error: some hardware components have permanent errors
3018 0xbca hw_defect_clearing_failed
hardware error: transport clearing failed
3019 0xbcb hw_defect_escrow_needs_to_be_emptied_manualy
hardware error: escrow needs to be emptied manually
3020 0xbcc hw_defect_hardware_configuration_consistency_check_failed
hardware error: device nonfunctional due to incompatible hardware components
3021 0xbcd hw_defect_bim_critical_temperature
hardware error: device nonfunctional due to overheated banknote reader

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3022 0xbce hw_defect_safe_storno_pending
hardware error: device needed to be cleared manually by operator and all notes must be
removed from headtransport and from safetransport and handled like customer money
3100 0xc1c jamPosition_head.[Link]
note jam: head → ESCROW → entry photo-sensor
jamPosition_CRS_HEAD:RS1_PS1
3101 0xc1d jamPosition_head.SINGLE_UNIT_HEAD.entrySensor
note jam: head → single-unit-head → entry photo-sensor
jamPosition_CRS_HEAD:TUD_PS1
3102 0xc1e jamPosition_head.[Link]
note jam: head → ATS input-output tray → separation unit → separation sensor
jamPosition_ATS_HEAD:IOT_PS3
3103 0xc1f jamPosition_head.[Link]
note jam: head → ATS input-output tray → photo-sensor of note detector → transport
sensor
jamPosition_ATS_HEAD:IOT_PS4a-g
3104 0xc20 jamPosition_head.[Link]
note jam: head → ATS input-output tray → output tray → entry photo-sensor
jamPosition_ATS_HEAD:IOC_PS1a-b
3105 0xc21 jamPosition_head.[Link]
note jam: head → ATS input-output tray → thickness sensor → transport sensor
jamPosition_ATS_HEAD:IOC_HS1a-b
3106 0xc22 jamPosition_head.[Link]
note jam: head → CRS input-output tray → collector → entry photo-sensor
jamPosition_CRS_HEAD:IOC_PS1
3107 0xc23 jamPosition_head.[Link]
note jam: head → CRS input-output tray → separation unit → separation sensor
jamPosition_CRS_HEAD:IOT_PS3
3108 0xc24 jamPosition_head.[Link]
note jam: head → CRS input-output tray → photo-sensor of note detector → transport
sensor
jamPosition_CRS_HEAD:IOT_PS4a-g
3109 0xc25 jamPosition_head.[Link]
note jam: head → CRS input-output tray → thickness sensor → transport sensor
jamPosition_CRS_HEAD:IOC_HS1a-b
3110 0xc26 jamPosition_head.dockingTransport.REPLENISH_UNIT.entrySensor
note jam: head → docking transport → E2E roller → entry photo-sensor
jamPosition_CRS_HEAD:RSM_PS1

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System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3111 0xc27 jamPosition_head.dockingTransport.vtdPs1
note jam: head → docking transport → photo-sensor vtdPs1
jamPosition_CRS_HEAD:VTD_PS1
3112 0xc28 jamPosition_head.dockingTransport.vtdPs2
note jam: head → docking transport → photo-sensor vtdPs2
jamPosition_CRS_HEAD:VTD_PS2
3113 0xc29 jamPosition_head.dockingTransport.vtdPs3
note jam: head → docking transport → photo-sensor vtdPs3
jamPosition_CRS_HEAD:VTD_PS3
3114 0xc2a jamPosition_head.frontloadJunctionEntry
note jam: head → entry of safe-pass junction
jamPosition_POS_HEAD:TUA_PS1
3115 0xc2b jamPosition_head.frontloadSafeEntry
note jam: head → safe-entry
jamPosition_POS_HEAD:TUC_PS1
3116 0xc2c jamPosition_head.[Link]
note jam: head → POS input-output tray → input tray → photo-sensor of note detector
→ transport sensor
jamPosition_POS_HEAD:IU_PS2
3117 0xc2d jamPosition_head.[Link]
note jam: head → POS input-output tray → input tray → thickness sensor → transport
sensor
jamPosition_POS_HEAD:TUB_HS2ab
3118 0xc2e jamPosition_head.[Link]
note jam: head → POS input-output tray → output tray → entry photo-sensor
jamPosition_POS_HEAD:TUC_PS4
3119 0xc2f jamPosition_head.rearloadJunctionEntry
note jam: head → entry of safe-pass junction
jamPosition_POS_HEAD:TUC_PS2
3120 0xc30 jamPosition_head.rearloadSafeEntry
note jam: head → safe-entry
jamPosition_POS_HEAD:TUC_PS3
3121 0xc31 jamPosition_head.[Link]
note jam: head → middle transport unit → alignment unit → entry photo-sensor
jamPosition_CRS_HEAD:AU_PS1
3122 0xc32 jamPosition_head.[Link]
note jam: head → middle transport unit → alignment unit → exit sensor
jamPosition_CRS_HEAD:AU_PS4

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3123 0xc33 jamPosition_head.[Link]
note jam: head → middle transport unit → alignment unit → middle sensor
jamPosition_CRS_HEAD:AU_PS5
3124 0xc34 jamPosition_head.transportUnit.tubPs2
note jam: head → middle transport unit → photo-sensor tubPs2
jamPosition_CRS_HEAD:TUB_PS2
3125 0xc35 jamPosition_head.transportUnit.tucPs1
note jam: head → middle transport unit → photo-sensor tucPs1
jamPosition_CRS_HEAD:TUC_PS1
3126 0xc36 jamPosition_head.transportUnit.tucPs2
note jam: head → middle transport unit → photo-sensor tucPs2
jamPosition_CRS_HEAD:TUC_PS2a/TUC_PS2b/TUC_PS2c
3127 0xc37 jamPosition_head.transportUnit.tucPs3
note jam: head → middle transport unit → photo-sensor tucPs3
jamPosition_CRS_HEAD:TUC_PS3
3128 0xc38 jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → roller 1 → entry photo-sensor
jamPosition_POS_SAFE:RS_SLOT2_PS1
3129 0xc39 jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → roller 2 → entry photo-sensor
jamPosition_POS_SAFE:RS_SLOT3_PS1
3130 0xc3a jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → roller 3 → entry photo-sensor
jamPosition_POS_SAFE:RS_SLOT4_PS1
3131 0xc3b jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → roller 4 → entry photo-sensor
3132 0xc3c jamPosition_safe.cashUnitString.1.SINGLE_UNIT_SAFE_1.entrySensor
note jam: safe → vertical transport 1 → single-unit compartment 1 within safe → entry
photo-sensor
jamPosition_ATS_SAFE:VT_A_PS2/VT_K1_PS1/VT_C_PS2
3133 0xc3d jamPosition_safe.cashUnitString.1.SINGLE_UNIT_SAFE_2.entrySensor
note jam: safe → vertical transport 1 → single-unit compartment 2 within safe → entry
photo-sensor
jamPosition_ATS_SAFE:VT_B_PS1
3134 0xc3e jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → extractor unit → roller 1 → lower photo-sensor
jamPosition_POS_SAFE:TUA2_PS3

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System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3135 0xc3f jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → extractor unit → roller 1 → photo-sensor in
direction of cash-unit
jamPosition_POS_SAFE:TUA2_PS2
3136 0xc40 jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → extractor unit → roller 1 → upper photo-sensor
jamPosition_POS_SAFE:TUA2_PS1
3137 0xc41 jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → extractor unit → roller 2 → lower photo-sensor
3138 0xc42 jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → extractor unit → roller 2 → photo-sensor in
direction of cash-unit
3139 0xc43 jamPosition_safe.[Link]
note jam: safe → vertical transport 1 → extractor unit → roller 2 → upper photo-sensor
3140 0xc44 jamPosition_safe.[Link].ROLLER3-ROLLER4.
lowerUnitSensor
note jam: safe → vertical transport 1 → extractor unit → in front of roller 3 and 4 →
photo-sensor at lower unit
3141 0xc45 jamPosition_safe.[Link].ROLLER3-ROLLER4.
transportSensor
note jam: safe → vertical transport 1 → extractor unit → in front of roller 3 and 4 →
transport sensor
3142 0xc46 jamPosition_safe.[Link].ROLLER3-ROLLER4.
upperUnitSensor
note jam: safe → vertical transport 1 → extractor unit → in front of roller 3 and 4 →
photo-sensor at upper unit
3143 0xc47 jamPosition_safe.[Link].TRIPLE_UNIT_
COMPARTMENT_1-TRIPLE_UNIT_COMPARTMENT_2-TRIPLE_UNIT_
COMPARTMENT_3.entrySensor
note jam: safe → vertical transport 1 → extractor unit → in front of tripple-unit within safe
→ entry photo-sensor
jamPosition_CRS_SAFE:DM_PS3
3144 0xc48 jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → roller 1 → entry photo-sensor
jamPosition_ATS_SAFE:RS1_PS1
3145 0xc49 jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → roller 2 → entry photo-sensor
jamPosition_ATS_SAFE:RS2_PS1

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3146 0xc4a jamPosition_safe.[Link].CASSETTE1.
cassetteEntrySensor
note jam: safe → vertical transport 2 → extractor unit → cassette 1 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String2_VS1_PS4
3147 0xc4b jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → extractor unit → cassette 1 → transport sensor
jamPosition_CRS_SAFE:String2_VS1_PS1
3148 0xc4c jamPosition_safe.[Link].CASSETTE2.
cassetteEntrySensor
note jam: safe → vertical transport 2 → extractor unit → cassette 2 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String2_VS2_PS4
3149 0xc4d jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → extractor unit → cassette 2 → transport sensor
jamPosition_CRS_SAFE:String2_VS2_PS1
3150 0xc4e jamPosition_safe.[Link].CASSETTE3.
cassetteEntrySensor
note jam: safe → vertical transport 2 → extractor unit → cassette 3 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String2_VS3_PS4
3151 0xc4f jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → extractor unit → cassette 3 → transport sensor
jamPosition_CRS_SAFE:String2_VS3_PS1
3152 0xc50 jamPosition_safe.[Link].CASSETTE4.
cassetteEntrySensor
note jam: safe → vertical transport 2 → extractor unit → cassette 4 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String2_VS4_PS4
3153 0xc51 jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → extractor unit → cassette 4 → transport sensor
jamPosition_CRS_SAFE:String2_VS4_PS1
3154 0xc52 jamPosition_safe.[Link].CASSETTE5.
cassetteEntrySensor
note jam: safe → vertical transport 2 → extractor unit → cassette 5 → photo-sensor at
cassette entry
3155 0xc53 jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → extractor unit → cassette 5 → transport sensor

CONFIDENTIAL – TRADE SECRET MATERIAL 13

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3156 0xc54 jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor1
note jam: safe → vertical transport 2 → extractor unit → in front of roller 1 and 2 → first
transport sensor
jamPosition_ATS_SAFE:TUD_PS1
3157 0xc55 jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor2
note jam: safe → vertical transport 2 → extractor unit → in front of roller 1 and 2 →
second transport sensor
jamPosition_ATS_SAFE:TUD_PS2
3158 0xc56 jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor3
note jam: safe → vertical transport 2 → extractor unit → in front of roller 1 and 2 → third
transport sensor
jamPosition_ATS_SAFE:TUD_PS3
3159 0xc57 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → roller 3 → entry photo-sensor
jamPosition_ATS_SAFE:RS3_PS1
3160 0xc58 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → roller 4 → entry photo-sensor
jamPosition_ATS_SAFE:RS4_PS1
3161 0xc59 jamPosition_safe.[Link].CASSETTE1.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 1 → photo-sensor at
cassette entry
jamPosition_ATS_SAFE:VS1_PS4
3162 0xc5a jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 1 → transport sensor
jamPosition_ATS_SAFE:VS1_PS1
3163 0xc5b jamPosition_safe.[Link].CASSETTE2.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 2 → photo-sensor at
cassette entry
jamPosition_ATS_SAFE:VS2_PS4
3164 0xc5c jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 2 → transport sensor
jamPosition_ATS_SAFE:VS2_PS1

14 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3165 0xc5d jamPosition_safe.[Link].ROLLER3-ROLLER4.
transportSensor1
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 → first
transport sensor
jamPosition_ATS_SAFE:TUE_PS1
3166 0xc5e jamPosition_safe.[Link].ROLLER3-ROLLER4.
transportSensor2
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 →
second transport sensor
jamPosition_ATS_SAFE:TUE_PS2
3167 0xc5f jamPosition_safe.[Link].ROLLER3-ROLLER4.
transportSensor3
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 → third
transport sensor
jamPosition_ATS_SAFE:TUE_PS3
3168 0xc60 jamPosition_safe.[Link].ROLLER3-ROLLER4.
transportSensor4
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 → fourth
transport sensor
jamPosition_ATS_SAFE:TUE_PS4
3169 0xc61 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor in direction of cassettes
3170 0xc62 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor head to safe
3171 0xc63 jamPosition_safe.[Link]
note jam: safe → distribution transport → thickness sensor → transport sensor
3172 0xc64 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor in direction of cassettes
jamPosition_ATS_SAFE:VT_A_PS3
3173 0xc65 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor head to safe
jamPosition_ATS_SAFE:VT_A_PS1/VT_K1_PS2a/b/VT_D_PS2
3174 0xc66 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor in direction of lower cassette
jamPosition_ATS_SAFE:VT_B_PS3
3175 0xc67 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor of roller
jamPosition_ATS_SAFE:VT_B_PS2/VT_D_PS1

CONFIDENTIAL – TRADE SECRET MATERIAL 15

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3176 0xc68 jamPosition_safe.[Link]
note jam: safe → distribution transport → thickness sensor → transport sensor
jamPosition_ATS_SAFE:VT_D_HS1a-b
3177 0xc69 jamPosition_head.[Link]
note jam: head → CRS input-output tray → collector
jamPosition_CRS_HEAD:COLLECTOR
3178 0xc6a jamPosition_safe.[Link].CASSETTE3.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 3 → photo-sensor at
cassette entry
jamPosition_ATS_SAFE:VS3_PS4
3179 0xc6b jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 3 → transport sensor
jamPosition_ATS_SAFE:VS3_PS1
3180 0xc6c jamPosition_safe.doubleStringDistributionTransport.path2ThicknessSensor.
transportSensor
note jam: safe → distribution transport → thickness-sensor in front of second path →
transport sensor
jamPosition_CRS_SAFE:DM_HS2a-b
3181 0xc6d jamPosition_safe.[Link].CASSETTE5.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 5 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String3_VS1_PS4
3182 0xc6e jamPosition_safe.[Link]
note jam: safe → distribution transport → combined-path photo-sensor
jamPosition_CRS_SAFE:DM_PS2
3183 0xc6f jamPosition_safe.[Link].CASSETTE7.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 7 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String3_VS3_PS4
3184 0xc70 jamPosition_safe.doubleStringDistributionTransport.path1ThicknessSensor.
transportSensor
note jam: safe → distribution transport → thickness-sensor in front of first path → trans-
port sensor
jamPosition_CRS_SAFE:DM_HS1a-b
3185 0xc71 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 8 → transport sensor
jamPosition_CRS_SAFE:String3_VS4_PS1

16 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3186 0xc72 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 7 → transport sensor
jamPosition_CRS_SAFE:String3_VS3_PS1
3187 0xc73 jamPosition_safe.[Link].CASSETTE6.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 6 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String3_VS2_PS4
3188 0xc74 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 6 → transport sensor
jamPosition_CRS_SAFE:String3_VS2_PS1
3189 0xc75 jamPosition_safe.doubleStringDistributionTransport.path1Sensor
note jam: safe → distribution transport → photo-sensor in direction of first path
jamPosition_CRS_SAFE:DM_PS5
3190 0xc76 jamPosition_safe.doubleStringDistributionTransport.path2Sensor
note jam: safe → distribution transport → photo-sensor in direction of second path
jamPosition_CRS_SAFE:DM_PS4
3191 0xc77 jamPosition_safe.[Link].CASSETTE8.
cassetteEntrySensor
note jam: safe → vertical transport 3 → extractor unit → cassette 8 → photo-sensor at
cassette entry
jamPosition_CRS_SAFE:String3_VS4_PS4
3192 0xc78 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → cassette 5 → transport sensor
jamPosition_CRS_SAFE:String3_VS1_PS1
3193 0xc79 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor head to safe
jamPosition_CRS_SAFE:DM_PS1
3194 0xc7a jamPosition_head.[Link]
note jam: head → POS input-output tray → input tray → separation unit
jamPosition_POS_HEAD:DISPENSE_UNIT
3195 0xc7b jamPosition_head.[Link]
note jam: head → POS input-output tray → input tray → foreign-material sensor
jamPosition_POS_HEAD:CLAMP_DETECTOR
3196 0xc7c jamPosition_head.[Link]
note jam: head → POS input-output tray → output tray → photo-sensor of tray
jamPosition_POS_HEAD:TUC_PS5

CONFIDENTIAL – TRADE SECRET MATERIAL 17

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3197 0xc7d jamPosition_head.[Link]
note jam: head → CRS input-output tray → collector unit → almost-full sensor
3198 0xc7e jamPosition_safe.[Link]
note jam: safe → VS-module → separation unit
3199 0xc7f jamPosition_dispenseTransport.[Link]
note jam: separator transport → collector → single reject compartment
jamPosition_ATM_SAFE:SR_TRAY
3200 0xc80 jamPosition_head.outputTransport
note jam: head → output transport
3201 0xc81 jamPosition_safe.[Link]
note jam: safe → distribution transport → main photo-sensor
3202 0xc82 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor head to safe
3203 0xc83 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → roller 2 → entry photo-sensor
3204 0xc84 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → roller 1 → photo-sensor in
direction of cash-unit
3205 0xc85 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → roller 2 → lower photo-sensor
3206 0xc86 jamPosition_safe.[Link].ROLLER3-ROLLER4.
upperUnitSensor
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 →
photo-sensor at upper unit
3207 0xc87 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → roller 2 → upper photo-sensor
3208 0xc88 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → roller 1 → entry photo-sensor
3209 0xc89 jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → roller 1 → lower photo-sensor
3210 0xc8a jamPosition_safe.[Link].ROLLER3-ROLLER4.
transportSensor
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 →
transport sensor
3211 0xc8b jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → roller 1 → upper photo-sensor
3212 0xc8c jamPosition_safe.[Link]
note jam: safe → vertical transport 3 → extractor unit → roller 2 → photo-sensor in
direction of cash-unit

18 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3213 0xc8d jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor in direction of cassettes
3214 0xc8e jamPosition_safe.[Link]
note jam: safe → distribution transport → thickness sensor → transport sensor
3215 0xc8f jamPosition_safe.[Link].ROLLER3-ROLLER4.
lowerUnitSensor
note jam: safe → vertical transport 3 → extractor unit → in front of roller 3 and 4 →
photo-sensor at lower unit
3216 0xc90 jamPosition_head.[Link]
note jam: head → head transport → exit photo-sensor at escrow-transport
jamPosition_CCDM2_HEAD:ESC_PS2
3217 0xc91 jamPosition_head.[Link]
note jam: head → MICR reader → entry photo-sensor
jamPosition_CCDM2_HEAD:MQD_PS1
3218 0xc92 jamPosition_head.[Link]
note jam: head → head transport → entry photo-sensor of printer
jamPosition_CCDM2_HEAD:PRT_PS1
3219 0xc93 jamPosition_head.[Link]
note jam: head → head transport → entry photo-sensor of escrow transport
jamPosition_CCDM2_HEAD:ESC_PS4
3220 0xc94 jamPosition_head.[Link]
note jam: head → CCDM input-output tray → transport sensor
jamPosition_CCDM2_HEAD:IOU_PS7
3221 0xc95 jamPosition_head.[Link]
note jam: head → alignment unit → alignment unit entry photo-sensor
jamPosition_CCDM2_HEAD:ALU_PS2
3222 0xc96 jamPosition_head.[Link]
note jam: head → alignment unit → middle-exit photo-sensor
3223 0xc97 jamPosition_head.[Link]
note jam: head → head transport → exit photo-sensor of printer
jamPosition_CCDM2_HEAD:DRU_PS1
3224 0xc98 jamPosition_head.[Link]
note jam: head → alignment unit → last photo-sensor of alignment unit
jamPosition_CCDM2_HEAD:ALU_PS5
3225 0xc99 jamPosition_head.[Link]
note jam: head → alignment unit → exit photo-sensor of alignment unit
jamPosition_CCDM2_HEAD:ALU_PS4

CONFIDENTIAL – TRADE SECRET MATERIAL 19

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3226 0xc9a jamPosition_head.[Link]
note jam: head → head transport → photo-sensor in direction safe deposit
jamPosition_CCDM2_HEAD:DRU_PS4
3227 0xc9b jamPosition_head.[Link]
note jam: head → alignment unit → exit sensor
jamPosition_CCDM2_HEAD:ALU_PS7
3228 0xc9c jamPosition_head.[Link]
note jam: head → head transport → middle photo-sensor of escrow-transport
jamPosition_CCDM2_HEAD:ESC_PS3
3229 0xc9d jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor1
note jam: safe → vertical transport 3 → extractor unit → in front of roller 1 and 2 → first
transport sensor
3230 0xc9e jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor2
note jam: safe → vertical transport 3 → extractor unit → in front of roller 1 and 2 →
second transport sensor
3231 0xc9f jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor3
note jam: safe → vertical transport 3 → extractor unit → in front of roller 1 and 2 → third
transport sensor
3232 0xca0 jamPosition_safe.[Link].ROLLER1-ROLLER2.
transportSensor4
note jam: safe → vertical transport 3 → extractor unit → in front of roller 1 and 2 → fourth
transport sensor
3233 0xca1 jamPosition_head.[Link]
note jam: head → alignment unit → middle exit photo-sensor
jamPosition_CCDM2_HEAD:ALU_PS6
3234 0xca2 jamPosition_dispenseTransport.[Link]
note jam: separator transport → thickness sensor → transport sensor
jamPosition_ATM_SAFE:EX1_DDS
3235 0xca3 jamPosition_dispenseTransport.[Link].CASSETTE4.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 4 →
transport sensor
jamPosition_ATM_SAFE:EX4_PS3
3236 0xca4 jamPosition_dispenseTransport.[Link].CASSETTE3.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 3 →
transport sensor
jamPosition_ATM_SAFE:EX3_PS3

20 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3237 0xca5 jamPosition_dispenseTransport.[Link].CASSETTE2.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 2 →
transport sensor
jamPosition_ATM_SAFE:EX2_PS3
3238 0xca6 jamPosition_dispenseTransport.[Link].CASSETTE1.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 1 →
transport sensor
jamPosition_ATM_SAFE:EX1_PS3
3239 0xca7 jamPosition_dispenseTransport.[Link]
note jam: separator transport → collector → entry photo-sensor of collector
jamPosition_ATM_SAFE:COM_PS1
3240 0xca8 jamPosition_dispenseTransport.[Link].CASSETTE6.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 6 →
transport sensor
3241 0xca9 jamPosition_dispenseTransport.[Link].CASSETTE5.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 5 →
transport sensor
3242 0xcaa jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → cassette 2 → stacker of cassette → entry photo-
sensor of cassette stacker
jamPosition_CCDM2_SAFE:CCU_PS1
3243 0xcab jamPosition_safe.[Link]
note jam: safe → distribution transport → entry photo-sensor of note cassette
jamPosition_CCDM2_SAFE:DTR_PS3
3244 0xcac jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor in direction of head transport
3245 0xcad jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → cassette 1 → stacker of cassette → entry photo-
sensor of cassette stacker
jamPosition_CCDM2_SAFE:NCU_PS1
3246 0xcae jamPosition_safe.[Link]
note jam: safe → distribution transport → entry photo-sensor of retract-bin
jamPosition_CCDM2_SAFE:DTR_PS2
3247 0xcaf jamPosition_safe.[Link]
note jam: safe → distribution transport → entry photo-sensor in direction of cheque-
cassette
jamPosition_CCDM2_SAFE:DTR_PS4

CONFIDENTIAL – TRADE SECRET MATERIAL 21

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3248 0xcb0 jamPosition_safe.[Link]
note jam: safe → distribution transport → photo-sensor head to safe
jamPosition_CCDM2_SAFE:DTR_PS1
3249 0xcb1 jamPosition_dispenseTransport.[Link].CASSETTE4.
dispenseUnit
note jam: separator transport → vertical transport 2 → extractor unit → cassette 4 →
separation unit
jamPosition_ATM_SAFE:DISPENSE_UNIT_4
3253 0xcb5 jamPosition_dispenseTransport.[Link].CASSETTE6.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 6 →
transport sensor
3254 0xcb6 jamPosition_dispenseTransport.[Link].CASSETTE5.
transportSensor
note jam: separator transport → vertical transport 2 → extractor unit → cassette 5 →
transport sensor
3255 0xcb7 jamPosition_safe.[Link]
note jam: safe → vertical transport 2 → cassette 2 → stacker of cassette
jamPosition_CCDM2_SAFE:CCA_REACH_STACKER_UNIT
3256 0xcb8 jamPosition_head.ATM_OUTPUT_TRAY
note jam: head → output tray
jamPosition_ATM_HEAD:OUTPUT_TRANSPORT
3257 0xcb9 jamPosition_head.rejectUnit
note jam: head → reject unit
jamPosition_CCDM2_HEAD:REJECT_UNIT
3258 0xcba jamPosition_safe.[Link].ROLLER2-ROLLER3.
upperUnitSensor
note jam: safe → vertical transport 1 → extractor unit → in front of roller 2 and 3 →
photo-sensor at upper unit
jamPosition_POS_SAFE:TUC_PS1
3259 0xcbb jamPosition_head.alignmentUnit
note jam: head → alignment unit
jamPosition_CCDM2_HEAD:ALU
3260 0xcbc jamPosition_safe.[Link].ROLLER2-ROLLER3.
lowerUnitSensor
note jam: safe → vertical transport 1 → extractor unit → in front of roller 2 and 3 →
photo-sensor at lower unit
jamPosition_POS_SAFE:TUC_PS3

22 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3261 0xcbd jamPosition_safe.[Link].CASSETTE1.
lowerUnitTransportSensor
note jam: safe → vertical transport 1 → extractor unit → cassette 1 → transport sensor
of lower transport unit
jamPosition_POS_SAFE:STU1_LOWER_UNIT_TRANSPORT_SENSOR
3262 0xcbe jamPosition_safe.[Link].ROLLER2-ROLLER3.
transportSensor
note jam: safe → vertical transport 1 → extractor unit → in front of roller 2 and 3 →
transport sensor
jamPosition_POS_SAFE:TUC_PS2
3263 0xcbf jamPosition_safe.[Link].CASSETTE1.
upperUnitTransportSensor
note jam: safe → vertical transport 1 → extractor unit → cassette 1 → transport sensor
of upper transport unit
jamPosition_POS_SAFE:STU1_UPPER_UNIT_TRANSPORT_SENSOR
3264 0xcc0 jamPosition_safe.[Link].CASSETTE1.
cassetteEntrySensor
note jam: safe → vertical transport 1 → extractor unit → cassette 1 → photo-sensor at
cassette entry
jamPosition_POS_SAFE:STU1_CASSETTE_ENTRY_SENSOR
3265 0xcc1 jamPosition_head
note jam: head
3266 0xcc2 jamPosition_safe
note jam: safe
3300 0xce4 openSwitch_head.ESCROW
unit not in working position: head → ESCROW
openSwitch_CRS_HEAD:RS1
3301 0xce5 openSwitch_head.atsIoUnit
unit not in working position: head → ATS input-output tray
openSwitch_ATS_HEAD:INPUT_OUTPUT_MODULE
3302 0xce6 openSwitch_head.crsIoUnit
unit not in working position: head → CRS input-output tray
openSwitch_CRS_HEAD:INPUT_OUTPUT_MODULE
3303 0xce7 openSwitch_head.[Link]
unit not in working position: head → POS input-output tray → input tray
openSwitch_POS_HEAD:IU
3304 0xce8 openSwitch_head.safetySwitch
unit not in working position: head → safety switch
openSwitch_POS_HEAD:TUC_SW3

CONFIDENTIAL – TRADE SECRET MATERIAL 23

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3305 0xce9 openSwitch_head.[Link]
unit not in working position: head → middle transport unit → open-sensor of collector
transport
openSwitch_CRS_HEAD:TUA_DPS3
3306 0xcea openSwitch_head.[Link]
unit not in working position: head → middle transport unit → open-sensor of lower trans-
port
openSwitch_CRS_HEAD:TUA_DPS4
3307 0xceb openSwitch_head.[Link]
unit not in working position: head → middle transport unit → open-sensor of main trans-
port
openSwitch_CRS_HEAD:TUC_DPS3
3308 0xcec openSwitch_head.unlockSwitch
unit not in working position: head → unlock switch
openSwitch_CRS_HEAD:HEAD_UNLOCK_SWITCH
3309 0xced openSwitch_safe.[Link].ROLLER1
unit not in working position: safe → vertical transport 1 → extractor unit → roller 1
openSwitch_POS_SAFE:TUA2
3310 0xcee openSwitch_safe.[Link].ROLLER2
unit not in working position: safe → vertical transport 1 → extractor unit → roller 2
3311 0xcef openSwitch_safe.[Link].ROLLER3-ROLLER4
unit not in working position: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4
3312 0xcf0 openSwitch_safe.[Link].CASSETTE1
unit not in working position: safe → vertical transport 2 → extractor unit → cassette 1
openSwitch_CRS_SAFE:String2_VS1
3313 0xcf1 openSwitch_safe.[Link].CASSETTE2
unit not in working position: safe → vertical transport 2 → extractor unit → cassette 2
openSwitch_CRS_SAFE:String2_VS2
3314 0xcf2 openSwitch_safe.[Link].CASSETTE3
unit not in working position: safe → vertical transport 2 → extractor unit → cassette 3
openSwitch_CRS_SAFE:String2_VS3
3315 0xcf3 openSwitch_safe.[Link].CASSETTE4
unit not in working position: safe → vertical transport 2 → extractor unit → cassette 4
openSwitch_CRS_SAFE:String2_VS4
3316 0xcf4 openSwitch_safe.[Link].CASSETTE5
unit not in working position: safe → vertical transport 2 → extractor unit → cassette 5

24 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3317 0xcf5 openSwitch_safe.[Link].CASSETTE1
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 1
openSwitch_ATS_SAFE:VS1
3318 0xcf6 openSwitch_safe.[Link].CASSETTE2
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 2
openSwitch_ATS_SAFE:VS2
3319 0xcf7 openSwitch_safe.[Link].ROLLER3-ROLLER4
unit not in working position: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4
openSwitch_ATS_SAFE:TUE
3320 0xcf8 openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → open-sensor transport
3321 0xcf9 openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → locked-sensor cover
openSwitch_ATS_SAFE:VT_D_DPS2
3322 0xcfa openSwitch_safe.safetySwitch
unit not in working position: safe → safety switch
openSwitch_POS_SAFE:CH_SW1
3323 0xcfb openSwitch_safe.shadowDoorSensor
unit not in working position: safe → open-sensor of shadow door
openSwitch_POS_SAFE:CH_DPS1
3324 0xcfc openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → unlocked-switch safe
3325 0xcfd openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → locked-sensor distribution
transport
openSwitch_ATS_SAFE:VT_C_DPS4
3326 0xcfe openSwitch_head.[Link]
unit not in working position: head → middle transport unit → open-sensor escrow trans-
port
3327 0xcff openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → locked-sensor reject-retract
cassette
3328 0xd00 openSwitch_safe.[Link].CASSETTE8
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 8
openSwitch_CRS_SAFE:String3_VS4

CONFIDENTIAL – TRADE SECRET MATERIAL 25

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3329 0xd01 openSwitch_safe.[Link].CASSETTE7
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 7
openSwitch_CRS_SAFE:String3_VS3
3330 0xd02 openSwitch_safe.[Link].CASSETTE6
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 6
openSwitch_CRS_SAFE:String3_VS2
3331 0xd03 openSwitch_safe.[Link].CASSETTE5
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 5
openSwitch_CRS_SAFE:String3_VS1
3332 0xd04 openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → open-sensor head transport
openSwitch_CRS_SAFE:TRANSPORT_HEAD_OPEN_SENSOR
3333 0xd05 openSwitch_safe.unlockSensor
unit not in working position: safe → unlocked-sensor
3334 0xd06 openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → locked-sensor roller
3335 0xd07 openSwitch_head.transportOpenSensor
unit not in working position: head → open-sensor transport
openSwitch_POS_HEAD:TUA_DPS1
3336 0xd08 openSwitch_head.[Link]
unit not in working position: head → MICR reader → missing-sensor
3337 0xd09 openSwitch_head.[Link]
unit not in working position: head → alignment unit → locked-sensor cover
3338 0xd0a openSwitch_head.ccdmIoUnit
unit not in working position: head → CCDM input-output tray
openSwitch_CCDM2_HEAD:IO_UNIT
3339 0xd0b openSwitch_head.[Link]
unit not in working position: head → CCDM input-output tray → missing-sensor
3340 0xd0c openSwitch_safe.[Link].CASSETTE3
unit not in working position: safe → vertical transport 3 → extractor unit → cassette 3
openSwitch_ATS_SAFE:VS3
3341 0xd0d openSwitch_safe.[Link].ROLLER1-ROLLER2
unit not in working position: safe → vertical transport 3 → extractor unit → in front of
roller 1 and 2
3342 0xd0e openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → missing-sensor
openSwitch_CCDM2_SAFE:DTR_DPS4

26 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3343 0xd0f openSwitch_safe.[Link]
unit not in working position: safe → vertical transport 2 → cassette 2 → lid-sensor
3344 0xd10 openSwitch_head.[Link]
unit not in working position: head → head transport → printer → locked-sensor cover
3345 0xd11 openSwitch_head.[Link]
unit not in working position: head → head transport → unlocked-sensor of cover-C
3346 0xd12 openSwitch_head.rejectUnitrejectCover1LockedSensor
unit not in working position: head → locked-sensor cover1 of reject unit
3347 0xd13 openSwitch_head.[Link]
unit not in working position: head → head transport → locked-sensor cover-A
3348 0xd14 openSwitch_head.rejectUnitrejectCover2LockedSensor
unit not in working position: head → locked-sensor cover2 of reject unit
3349 0xd15 openSwitch_head.[Link]
unit not in working position: head → head transport → locked-sensor cover-B
3350 0xd16 openSwitch_safe.[Link]
unit not in working position: safe → vertical transport 2 → cassette 1 → lid-sensor
3351 0xd17 openSwitch_head.[Link]
unit not in working position: head → head transport → inserted-sensor
3352 0xd18 openSwitch_head.[Link]
unit not in working position: head → head transport → printer → inserted-sensor printer
ribbon
3353 0xd19 openSwitch_safe.[Link].DOUBLE_UNIT_
COMPARTMENT_1-DOUBLE_UNIT_COMPARTMENT_2.lidOpenSensor
unit not in working position: safe → vertical transport 1 → extractor unit → in front of
double-compartment unit → cover-open sensor
3354 0xd1a openSwitch_head.ATM_OUTPUT_TRAY.transportLockSensor
unit not in working position: head → output tray → locked-sensor transport
3355 0xd1b openSwitch_safe.[Link]
unit not in working position: safe → distribution transport → closed sensor of distribution
transport
openSwitch_CRS_SAFE:TRANSPORT_SAFE_OPEN_SENSOR
3356 0xd1c openSwitch_safe.[Link].CASSETTE1
unit not in working position: safe → vertical transport 1 → extractor unit → cassette 1
openSwitch_POS_SAFE:ST1
3450 0xd7a jamPosition_dispenseTransport.[Link].CASSETTE3.
dispenseUnit
note jam: separator transport → vertical transport 2 → extractor unit → cassette 3 →
separation unit
jamPosition_ATM_SAFE:DISPENSE_UNIT_3

CONFIDENTIAL – TRADE SECRET MATERIAL 27

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3451 0xd7b jamPosition_dispenseTransport.[Link].CASSETTE2.
dispenseUnit
note jam: separator transport → vertical transport 2 → extractor unit → cassette 2 →
separation unit
jamPosition_ATM_SAFE:DISPENSE_UNIT_2
3452 0xd7c jamPosition_dispenseTransport.[Link].CASSETTE1.
dispenseUnit
note jam: separator transport → vertical transport 2 → extractor unit → cassette 1 →
separation unit
jamPosition_ATM_SAFE:DISPENSE_UNIT_1
3500 0xdac errorState_head.ESCROW
hardware unit in error state: head → ESCROW
errorState_CRS_HEAD:RS1
3501 0xdad errorState_head.[Link]
hardware unit in error state: head → ESCROW → entry photo-sensor
errorState_CRS_HEAD:RS1_PS1
3502 0xdae errorState_head.SINGLE_UNIT_HEAD
hardware unit in error state: head → single-unit-head
errorState_CRS_HEAD:CAT_2
3503 0xdaf errorState_head.SINGLE_UNIT_HEAD.entrySensor
hardware unit in error state: head → single-unit-head → entry photo-sensor
errorState_CRS_HEAD:TUD_PS1
3504 0xdb0 errorState_head.atsIoUnit
hardware unit in error state: head → ATS input-output tray
errorState_ATS_HEAD:INPUT_OUTPUT_MODULE
3505 0xdb1 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → foreign-material sensor
errorState_ATS_HEAD:CLAMP_DETECTOR
3506 0xdb2 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → separation unit
errorState_ATS_HEAD:IO_DISPENSER
3507 0xdb3 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → separation unit → separa-
tion sensor
errorState_ATS_HEAD:IOT_PS3
3508 0xdb4 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → separation unit → separa-
tion unit
errorState_ATS_HEAD:DISPENSE_UNIT

28 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3509 0xdb5 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → input tray
errorState_ATS_HEAD:INPUT_MODULE
3510 0xdb6 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → input tray → pressure unit
errorState_ATS_HEAD:IO_PRESSURE_UNIT
3511 0xdb7 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → photo-sensor of note de-
tector
errorState_ATS_HEAD:NOTE_DETECTOR
3512 0xdb8 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → photo-sensor of note de-
tector → transport sensor
errorState_ATS_HEAD:IOT_PS4a-g
3513 0xdb9 errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → output tray
errorState_ATS_HEAD:OUTPUT_MODULE
3514 0xdba errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → output tray → entry photo-
sensor
errorState_ATS_HEAD:IOC_PS1a-b
3515 0xdbb errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → thickness sensor
errorState_ATS_HEAD:IO_THICKNESS_SENSOR
3516 0xdbc errorState_head.[Link]
hardware unit in error state: head → ATS input-output tray → thickness sensor → trans-
port sensor
errorState_ATS_HEAD:IOC_HS1a-b
3517 0xdbd errorState_head.bim
hardware unit in error state: head → banknote validation module
errorState_POS_HEAD:BVM
3518 0xdbe errorState_head.crsIoUnit
hardware unit in error state: head → CRS input-output tray
errorState_CRS_HEAD:INPUT_OUTPUT_MODULE
3519 0xdbf errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → foreign-material sensor
errorState_CRS_HEAD:CLAMP_DETECTOR

CONFIDENTIAL – TRADE SECRET MATERIAL 29

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3520 0xdc0 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → collector
errorState_CRS_HEAD:COLLECTOR
3521 0xdc1 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → collector → entry photo-
sensor
errorState_CRS_HEAD:IOC_PS1
3522 0xdc2 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → collector → stepper motor
3523 0xdc3 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → collector → pressure unit
errorState_CRS_HEAD:COLLECTOR_PRESSURE_UNIT
3524 0xdc4 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → collector → drive belt
errorState_CRS_HEAD:IO_COLLECTOR_TRANSPORT_BELT
3525 0xdc5 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → separation unit
errorState_CRS_HEAD:IO_DISPENSER
3526 0xdc6 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → separation unit → separa-
tion sensor
errorState_CRS_HEAD:IOT_PS3
3527 0xdc7 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → separation unit → separa-
tion unit
errorState_CRS_HEAD:IO_DISPENSE_UNIT
3528 0xdc8 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → photo-sensor of note
detector
errorState_CRS_HEAD:NOTE_DETECTOR
3529 0xdc9 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → photo-sensor of note
detector → transport sensor
errorState_CRS_HEAD:IOT_PS4a-g
3530 0xdca errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → thickness sensor
errorState_CRS_HEAD:IO_THICKNESS_SENSOR_UNIT

30 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3531 0xdcb errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → thickness sensor → trans-
port sensor
errorState_CRS_HEAD:IOC_HS1a-b
3532 0xdcc errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → tray
errorState_CRS_HEAD:IO_TRAY
3533 0xdcd errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → tray → pressure unit
errorState_CRS_HEAD:CRS_IO_TRAY_PRESSURE_UNIT
3534 0xdce errorState_head.dockingTransport
hardware unit in error state: head → docking transport
errorState_CRS_HEAD:NOTE_DETECTOR_TRANSPORT_SENSOR
3535 0xdcf errorState_head.dockingTransport.REPLENISH_UNIT
hardware unit in error state: head → docking transport → E2E roller
errorState_CRS_HEAD:DOCKING_TRANSPORT_REEL_STORAGE
3536 0xdd0 errorState_head.dockingTransport.REPLENISH_UNIT.entrySensor
hardware unit in error state: head → docking transport → E2E roller → entry photo-
sensor
errorState_CRS_HEAD:RSM_PS1
3537 0xdd1 errorState_head.[Link]
hardware unit in error state: head → docking transport → unlock-solenoid
errorState_CRS_HEAD:DOCKING_UNIT_UNLOCK_MAGNET
3538 0xdd2 errorState_head.[Link]
hardware unit in error state: head → docking transport → unlock-solenoid → supervised
solenoid
errorState_CRS_HEAD:DOCKING_UNIT_JUNCTION_MAGNET
3539 0xdd3 errorState_head.dockingTransport.vtdPs1
hardware unit in error state: head → docking transport → photo-sensor vtdPs1
errorState_CRS_HEAD:VTD_PS1
3540 0xdd4 errorState_head.dockingTransport.vtdPs2
hardware unit in error state: head → docking transport → photo-sensor vtdPs2
errorState_CRS_HEAD:VTD_PS2
3541 0xdd5 errorState_head.dockingTransport.vtdPs3
hardware unit in error state: head → docking transport → photo-sensor vtdPs3
errorState_CRS_HEAD:VTD_PS3

CONFIDENTIAL – TRADE SECRET MATERIAL 31

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3542 0xdd6 errorState_head.frontloadJunctionEntry
hardware unit in error state: head → entry of safe-pass junction
errorState_POS_HEAD:TUA_PS1
3543 0xdd7 errorState_head.frontloadSafeEntry
hardware unit in error state: head → safe-entry
errorState_POS_HEAD:TUC_PS1
3544 0xdd8 errorState_head.posIoUnit
hardware unit in error state: head → POS input-output tray
errorState_POS_HEAD:IO_UNIT
3545 0xdd9 errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray
errorState_POS_HEAD:IU
3546 0xdda errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → foreign-
material sensor
errorState_POS_HEAD:CLAMP_DETECTOR
3547 0xddb errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → separation
unit
errorState_POS_HEAD:DISPENSE_UNIT
3548 0xddc errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → input tray
errorState_POS_HEAD:INPUT_TRAY
3549 0xddd errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → photo-sensor
of note detector
errorState_POS_HEAD:NOTE_DETECTOR_UNIT
3550 0xdde errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → photo-sensor
of note detector → transport sensor
errorState_POS_HEAD:IU_PS2
3551 0xddf errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → pressure unit
errorState_POS_HEAD:INPUT_PRESSURE_UNIT
3552 0xde0 errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → thickness
sensor
errorState_POS_HEAD:THICKNESS_SENSOR

32 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3553 0xde1 errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → input tray → thickness
sensor → transport sensor
errorState_POS_HEAD:TUB_HS2ab
3554 0xde2 errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → output tray
errorState_POS_HEAD:OU
3555 0xde3 errorState_head.[Link]
hardware unit in error state: head → POS input-output tray → output tray → entry photo-
sensor
errorState_POS_HEAD:TUC_PS4
3556 0xde4 errorState_head.rearloadJunctionEntry
hardware unit in error state: head → entry of safe-pass junction
errorState_POS_HEAD:TUC_PS2
3557 0xde5 errorState_head.rearloadSafeEntry
hardware unit in error state: head → safe-entry
errorState_POS_HEAD:TUC_PS3
3558 0xde6 errorState_head.rejectJunctionsDrive
hardware unit in error state: head → safe-pass junction (reject direction)
errorState_POS_HEAD:REJECT_JUNCTION_DRIVE
3559 0xde7 errorState_head.transportUnit
hardware unit in error state: head → middle transport unit
errorState_CRS_HEAD:HEAD_TRANSPORT
3560 0xde8 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → alignment unit
errorState_CRS_HEAD:AU
3561 0xde9 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → alignment unit → entry
photo-sensor
errorState_CRS_HEAD:AU_PS1
3562 0xdea errorState_head.[Link]
hardware unit in error state: head → middle transport unit → alignment unit → exit sensor

errorState_CRS_HEAD:AU_PS4
3563 0xdeb errorState_head.[Link]
hardware unit in error state: head → middle transport unit → alignment unit → middle
sensor
errorState_CRS_HEAD:AU_PS5

CONFIDENTIAL – TRADE SECRET MATERIAL 33

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3564 0xdec errorState_head.[Link]
hardware unit in error state: head → middle transport unit → cash-in junction
errorState_CRS_HEAD:TUC_FL1
3565 0xded errorState_head.[Link]
hardware unit in error state: head → middle transport unit → solenoid of cash-in junction

errorState_CRS_HEAD:TUC_SL1
3566 0xdee errorState_head.[Link]
hardware unit in error state: head → middle transport unit → collector unit junction
errorState_CRS_HEAD:TUA_FL2
3567 0xdef errorState_head.[Link]
hardware unit in error state: head → middle transport unit → solenoid of collector unit
junction
errorState_CRS_HEAD:TUA_SL2
3568 0xdf0 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → junction in direction of
docking-transport
errorState_CRS_HEAD:TUB_FL3
3569 0xdf1 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → solenoid of docking-
transport junction
errorState_CRS_HEAD:TUB_SL3
3570 0xdf2 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → escrow junction
errorState_CRS_HEAD:TUB_FL2
3571 0xdf3 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → solenoid of escrow junction

errorState_CRS_HEAD:TUB_SL1
3572 0xdf4 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → junction in direction of
head-unit
errorState_CRS_HEAD:TUC_FL2
3573 0xdf5 errorState_head.[Link]
hardware unit in error state: head → middle transport unit → solenoid of junction in
direction of head unit
errorState_CRS_HEAD:TUD_SL1
3574 0xdf6 errorState_head.transportUnit.tubPs2
hardware unit in error state: head → middle transport unit → photo-sensor tubPs2
errorState_CRS_HEAD:TUB_PS2

34 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3575 0xdf7 errorState_head.transportUnit.tucPs1
hardware unit in error state: head → middle transport unit → photo-sensor tucPs1
errorState_CRS_HEAD:TUC_PS1
3576 0xdf8 errorState_head.transportUnit.tucPs2
hardware unit in error state: head → middle transport unit → photo-sensor tucPs2
errorState_CRS_HEAD:TUC_PS2a/TUC_PS2b/TUC_PS2c
3577 0xdf9 errorState_head.transportUnit.tucPs3
hardware unit in error state: head → middle transport unit → photo-sensor tucPs3
errorState_CRS_HEAD:TUC_PS3
3578 0xdfa errorState_head.[Link]
hardware unit in error state: head → middle transport unit → junction for unfit items
errorState_CRS_HEAD:TUA_FL1
3579 0xdfb errorState_head.[Link]
hardware unit in error state: head → middle transport unit → solenoid of junction for unfit
items
errorState_CRS_HEAD:TUA_SL1
3580 0xdfc errorState_safe.cashUnitString.1.ROLLER1
hardware unit in error state: safe → vertical transport 1 → roller 1
errorState_POS_SAFE:RS_SLOT2
3581 0xdfd errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → roller 1 → entry photo-sensor
errorState_POS_SAFE:RS_SLOT2_PS1
3582 0xdfe errorState_safe.cashUnitString.1.ROLLER2
hardware unit in error state: safe → vertical transport 1 → roller 2
errorState_POS_SAFE:RS_SLOT3
3583 0xdff errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → roller 2 → entry photo-sensor
errorState_POS_SAFE:RS_SLOT3_PS1
3584 0xe00 errorState_safe.cashUnitString.1.ROLLER3
hardware unit in error state: safe → vertical transport 1 → roller 3
errorState_POS_SAFE:RS_SLOT4
3585 0xe01 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → roller 3 → entry photo-sensor
errorState_POS_SAFE:RS_SLOT4_PS1
3586 0xe02 errorState_safe.cashUnitString.1.ROLLER4
hardware unit in error state: safe → vertical transport 1 → roller 4

CONFIDENTIAL – TRADE SECRET MATERIAL 35

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3587 0xe03 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → roller 4 → entry photo-sensor
3588 0xe04 errorState_safe.cashUnitString.1.SINGLE_UNIT_SAFE_1
hardware unit in error state: safe → vertical transport 1 → single-unit compartment 1
within safe
errorState_ATS_SAFE:CAT_2_1/REJECT
3589 0xe05 errorState_safe.cashUnitString.1.SINGLE_UNIT_SAFE_1.entrySensor
hardware unit in error state: safe → vertical transport 1 → single-unit compartment 1
within safe → entry photo-sensor
errorState_ATS_SAFE:VT_A_PS2/VT_K1_PS1/VT_C_PS2
3590 0xe06 errorState_safe.cashUnitString.1.SINGLE_UNIT_SAFE_2
hardware unit in error state: safe → vertical transport 1 → single-unit compartment 2
within safe
errorState_ATS_SAFE:CAT_2_2
3591 0xe07 errorState_safe.cashUnitString.1.SINGLE_UNIT_SAFE_2.entrySensor
hardware unit in error state: safe → vertical transport 1 → single-unit compartment 2
within safe → entry photo-sensor
errorState_ATS_SAFE:VT_B_PS1
3592 0xe08 errorState_safe.cashUnitString.1.TRIPLE_UNIT_COMPARTMENT_1
hardware unit in error state: safe → vertical transport 1 → compartment 1 of tripple-unit
within safe
errorState_CRS_SAFE:RRL3_COMPARTMENT1
3593 0xe09 errorState_safe.cashUnitString.1.TRIPLE_UNIT_COMPARTMENT_2
hardware unit in error state: safe → vertical transport 1 → compartment 2 of tripple-unit
within safe
errorState_CRS_SAFE:RRL3_COMPARTMENT2
3594 0xe0a errorState_safe.cashUnitString.1.TRIPLE_UNIT_COMPARTMENT_3
hardware unit in error state: safe → vertical transport 1 → compartment 3 of tripple-unit
within safe
errorState_CRS_SAFE:RRL3_COMPARTMENT3
3595 0xe0b errorState_safe.[Link].ROLLER1
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 1
errorState_POS_SAFE:TUA2
3596 0xe0c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 1 →
lower photo-sensor
errorState_POS_SAFE:TUA2_PS3

36 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3597 0xe0d errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 1 →
junction
errorState_POS_SAFE:TUA2_FL1
3598 0xe0e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 1 →
photo-sensor in direction of cash-unit
errorState_POS_SAFE:TUA2_PS2
3599 0xe0f errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 1 →
upper photo-sensor
errorState_POS_SAFE:TUA2_PS1
3600 0xe10 errorState_safe.[Link].ROLLER2
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 2
3601 0xe11 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 2 →
lower photo-sensor
3602 0xe12 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 2 →
junction
3603 0xe13 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 2 →
photo-sensor in direction of cash-unit
3604 0xe14 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → roller 2 →
upper photo-sensor
3605 0xe15 errorState_safe.[Link].ROLLER3-ROLLER4
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4
3606 0xe16 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4 → junction
3607 0xe17 errorState_safe.[Link].ROLLER3-ROLLER4.
lowerUnitSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4 → photo-sensor at lower unit
3608 0xe18 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4 → solenoid

CONFIDENTIAL – TRADE SECRET MATERIAL 37

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3609 0xe19 errorState_safe.[Link].ROLLER3-ROLLER4.
transportSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4 → transport sensor
3610 0xe1a errorState_safe.[Link].ROLLER3-ROLLER4.
upperUnitSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 3 and 4 → photo-sensor at upper unit
3611 0xe1b errorState_safe.[Link].TRIPLE_UNIT_COMPARTMENT_
1-TRIPLE_UNIT_COMPARTMENT_2-TRIPLE_UNIT_COMPARTMENT_3
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
tripple-unit within safe
errorState_CRS_SAFE:RRL3_CASSETTE
3612 0xe1c errorState_safe.[Link].TRIPLE_UNIT_COMPARTMENT_
1-TRIPLE_UNIT_COMPARTMENT_2-TRIPLE_UNIT_COMPARTMENT_
3.compartment1Magnet
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
tripple-unit within safe → solenoid of first compartment
errorState_CRS_SAFE:RRL3_COMPARTMENT1_MAGNET
3613 0xe1d errorState_safe.[Link].TRIPLE_UNIT_COMPARTMENT_
1-TRIPLE_UNIT_COMPARTMENT_2-TRIPLE_UNIT_COMPARTMENT_3.entrySensor

hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
tripple-unit within safe → entry photo-sensor
errorState_CRS_SAFE:DM_PS3
3614 0xe1e errorState_safe.cashUnitString.2.CASSETTE1
hardware unit in error state: safe → vertical transport 2 → cassette 1
errorState_CRS_SAFE:String2_CA1
3615 0xe1f errorState_safe.cashUnitString.2.CASSETTE2
hardware unit in error state: safe → vertical transport 2 → cassette 2
errorState_CRS_SAFE:String2_CA2
3616 0xe20 errorState_safe.cashUnitString.2.CASSETTE3
hardware unit in error state: safe → vertical transport 2 → cassette 3
errorState_CRS_SAFE:String2_CA3
3617 0xe21 errorState_safe.cashUnitString.2.CASSETTE4
hardware unit in error state: safe → vertical transport 2 → cassette 4
errorState_CRS_SAFE:String2_CA4
3618 0xe22 errorState_safe.cashUnitString.2.CASSETTE5
hardware unit in error state: safe → vertical transport 2 → cassette 5

38 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3619 0xe23 errorState_safe.cashUnitString.2.ROLLER1
hardware unit in error state: safe → vertical transport 2 → roller 1
errorState_ATS_SAFE:RS1
3620 0xe24 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → roller 1 → entry photo-sensor
errorState_ATS_SAFE:RS1_PS1
3621 0xe25 errorState_safe.cashUnitString.2.ROLLER2
hardware unit in error state: safe → vertical transport 2 → roller 2
errorState_ATS_SAFE:RS2
3622 0xe26 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → roller 2 → entry photo-sensor
errorState_ATS_SAFE:RS2_PS1
3623 0xe27 errorState_safe.[Link].CASSETTE1
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1
errorState_CRS_SAFE:String2_VS1
3624 0xe28 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String2_VS1_PS4
3625 0xe29 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
retreat plate
errorState_CRS_SAFE:String2_VS1_RETREAT_PLATE
3626 0xe2a errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
separation unit
errorState_CRS_SAFE:String2_VS1_DISPENSE_UNIT
3627 0xe2b errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
junction
errorState_CRS_SAFE:String2_VS1_JUNCTION
3628 0xe2c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
solenoid of junction
errorState_CRS_SAFE:String2_VS1_JUNCTION_MAGNET
3629 0xe2d errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
bottom paddle
errorState_CRS_SAFE:String2_VS1_PADDLE_BOTTOM

CONFIDENTIAL – TRADE SECRET MATERIAL 39

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3630 0xe2e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
top paddle
errorState_CRS_SAFE:String2_VS1_PADDLE_TOP
3631 0xe2f errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
pressure unit
errorState_CRS_SAFE:String2_VS1_RESSURE_UNIT
3632 0xe30 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 1 →
transport sensor
errorState_CRS_SAFE:String2_VS1_PS1
3633 0xe31 errorState_safe.[Link].CASSETTE2
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2
errorState_CRS_SAFE:String2_VS2
3634 0xe32 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String2_VS2_PS4
3635 0xe33 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
retreat plate
errorState_CRS_SAFE:String2_VS2_RETREAT_PLATE
3636 0xe34 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
separation unit
errorState_CRS_SAFE:String2_VS2_DISPENSE_UNIT
3637 0xe35 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
junction
errorState_CRS_SAFE:String2_VS2_JUNCTION
3638 0xe36 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
solenoid of junction
errorState_CRS_SAFE:String2_VS2_JUNCTION_MAGNET
3639 0xe37 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
bottom paddle
errorState_CRS_SAFE:String2_VS2_PADDLE_BOTTOM

40 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3640 0xe38 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
top paddle
errorState_CRS_SAFE:String2_VS2_PADDLE_TOP
3641 0xe39 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
pressure unit
errorState_CRS_SAFE:String2_VS2_RESSURE_UNIT
3642 0xe3a errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 2 →
transport sensor
errorState_CRS_SAFE:String2_VS2_PS1
3643 0xe3b errorState_safe.[Link].CASSETTE3
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3
errorState_CRS_SAFE:String2_VS3
3644 0xe3c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String2_VS3_PS4
3645 0xe3d errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
retreat plate
errorState_CRS_SAFE:String2_VS3_RETREAT_PLATE
3646 0xe3e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
separation unit
errorState_CRS_SAFE:String2_VS3_DISPENSE_UNIT
3647 0xe3f errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
junction
errorState_CRS_SAFE:String2_VS3_JUNCTION
3648 0xe40 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
solenoid of junction
errorState_CRS_SAFE:String2_VS3_JUNCTION_MAGNET
3649 0xe41 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
bottom paddle
errorState_CRS_SAFE:String2_VS3_PADDLE_BOTTOM

CONFIDENTIAL – TRADE SECRET MATERIAL 41

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3650 0xe42 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
top paddle
errorState_CRS_SAFE:String2_VS3_PADDLE_TOP
3651 0xe43 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
pressure unit
errorState_CRS_SAFE:String2_VS3_RESSURE_UNIT
3652 0xe44 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 3 →
transport sensor
errorState_CRS_SAFE:String2_VS3_PS1
3653 0xe45 errorState_safe.[Link].CASSETTE4
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4
errorState_CRS_SAFE:String2_VS4
3654 0xe46 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String2_VS4_PS4
3655 0xe47 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
retreat plate
errorState_CRS_SAFE:String2_VS4_RETREAT_PLATE
3656 0xe48 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
separation unit
errorState_CRS_SAFE:String2_VS4_DISPENSE_UNIT
3657 0xe49 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
junction
errorState_CRS_SAFE:String2_VS4_JUNCTION
3658 0xe4a errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
solenoid of junction
errorState_CRS_SAFE:String2_VS4_JUNCTION_MAGNET
3659 0xe4b errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
bottom paddle
errorState_CRS_SAFE:String2_VS4_PADDLE_BOTTOM

42 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3660 0xe4c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
top paddle
errorState_CRS_SAFE:String2_VS4_PADDLE_TOP
3661 0xe4d errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
pressure unit
errorState_CRS_SAFE:String2_VS4_RESSURE_UNIT
3662 0xe4e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 4 →
transport sensor
errorState_CRS_SAFE:String2_VS4_PS1
3663 0xe4f errorState_safe.[Link].CASSETTE5
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5
3664 0xe50 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
photo-sensor at cassette entry
3665 0xe51 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
retreat plate
3666 0xe52 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
separation unit
3667 0xe53 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
junction
3668 0xe54 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
solenoid of junction
3669 0xe55 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
bottom paddle
3670 0xe56 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
top paddle
3671 0xe57 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
pressure unit
3672 0xe58 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → extractor unit → cassette 5 →
transport sensor

CONFIDENTIAL – TRADE SECRET MATERIAL 43

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3673 0xe59 errorState_safe.[Link].ROLLER1-ROLLER2
hardware unit in error state: safe → vertical transport 2 → extractor unit → in front of
roller 1 and 2
errorState_ATS_SAFE:TUD
3674 0xe5a errorState_safe.[Link].ROLLER1-ROLLER2.
junctionMagnet
hardware unit in error state: safe → vertical transport 2 → extractor unit → in front of
roller 1 and 2 → solenoid of junction
errorState_ATS_SAFE:TUD_FL1
3675 0xe5b errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor1
hardware unit in error state: safe → vertical transport 2 → extractor unit → in front of
roller 1 and 2 → first transport sensor
errorState_ATS_SAFE:TUD_PS1
3676 0xe5c errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor2
hardware unit in error state: safe → vertical transport 2 → extractor unit → in front of
roller 1 and 2 → second transport sensor
errorState_ATS_SAFE:TUD_PS2
3677 0xe5d errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor3
hardware unit in error state: safe → vertical transport 2 → extractor unit → in front of
roller 1 and 2 → third transport sensor
errorState_ATS_SAFE:TUD_PS3
3678 0xe5e errorState_safe.[Link].ROLLER1-ROLLER2.
upperJunction
hardware unit in error state: safe → vertical transport 2 → extractor unit → in front of
roller 1 and 2 → upper junction
errorState_ATS_SAFE:TUD_FL1
3679 0xe5f errorState_safe.cashUnitString.3.CASSETTE1
hardware unit in error state: safe → vertical transport 3 → cassette 1
errorState_ATS_SAFE:CA1
3680 0xe60 errorState_safe.cashUnitString.3.CASSETTE2
hardware unit in error state: safe → vertical transport 3 → cassette 2
errorState_ATS_SAFE:CA2
3681 0xe61 errorState_safe.cashUnitString.3.ROLLER3
hardware unit in error state: safe → vertical transport 3 → roller 3
errorState_ATS_SAFE:RS3
3682 0xe62 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → roller 3 → entry photo-sensor
errorState_ATS_SAFE:RS3_PS1

44 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3683 0xe63 errorState_safe.cashUnitString.3.ROLLER4
hardware unit in error state: safe → vertical transport 3 → roller 4
errorState_ATS_SAFE:RS4
3684 0xe64 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → roller 4 → entry photo-sensor
errorState_ATS_SAFE:RS4_PS1
3685 0xe65 errorState_safe.[Link].CASSETTE1
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1
errorState_ATS_SAFE:VS1
3686 0xe66 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
photo-sensor at cassette entry
errorState_ATS_SAFE:VS1_PS4
3687 0xe67 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
retreat plate
errorState_ATS_SAFE:VS1_RETREAT_PLATE
3688 0xe68 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
separation unit
errorState_ATS_SAFE:VS1_DISPENSE_UNIT
3689 0xe69 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
junction
errorState_ATS_SAFE:VS1_FL1
3690 0xe6a errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
solenoid of junction
errorState_ATS_SAFE:VS1_FL1_CONTROLLED_MAGNET
3691 0xe6b errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
bottom paddle
errorState_ATS_SAFE:VS1_PADDLE_BOTTOM
3692 0xe6c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
top paddle
errorState_ATS_SAFE:VS1_PADDLE_TOP

CONFIDENTIAL – TRADE SECRET MATERIAL 45

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3693 0xe6d errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
pressure unit
errorState_ATS_SAFE:VS1_PRESSURE_UNIT
3694 0xe6e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 1 →
transport sensor
errorState_ATS_SAFE:VS1_PS1
3695 0xe6f errorState_safe.[Link].CASSETTE2
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2
errorState_ATS_SAFE:VS2
3696 0xe70 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
photo-sensor at cassette entry
errorState_ATS_SAFE:VS2_PS4
3697 0xe71 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
retreat plate
errorState_ATS_SAFE:VS2_RETREAT_PLATE
3698 0xe72 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
separation unit
errorState_ATS_SAFE:VS2_DISPENSE_UNIT
3699 0xe73 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
junction
errorState_ATS_SAFE:VS2_FL1
3700 0xe74 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
solenoid of junction
errorState_ATS_SAFE:VS2_FL1_CONTROLLED_MAGNET
3701 0xe75 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
bottom paddle
errorState_ATS_SAFE:VS2_PADDLE_BOTTOM
3702 0xe76 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
top paddle
errorState_ATS_SAFE:VS2_PADDLE_TOP

46 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3703 0xe77 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
pressure unit
errorState_ATS_SAFE:VS2_PRESSURE_UNIT
3704 0xe78 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 2 →
transport sensor
errorState_ATS_SAFE:VS2_PS1
3705 0xe79 errorState_safe.[Link].ROLLER3-ROLLER4
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4
errorState_ATS_SAFE:TUE
3706 0xe7a errorState_safe.[Link]

hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → lower junction
errorState_ATS_SAFE:TUE_UPPER_JUNCTION
3707 0xe7b errorState_safe.[Link].ROLLER3-ROLLER4.
lowerJunctionSingleMagnet
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → single-solenoid of lower junction
errorState_ATS_SAFE:TUE_FL6
3708 0xe7c errorState_safe.[Link].ROLLER3-ROLLER4.
lowerJunctionTwinMagnet
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → twin-solenoid of lower junction
errorState_ATS_SAFE:TUE_FL4-FL5
3709 0xe7d errorState_safe.[Link].ROLLER3-ROLLER4.
transportSensor1
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → first transport sensor
errorState_ATS_SAFE:TUE_PS1
3710 0xe7e errorState_safe.[Link].ROLLER3-ROLLER4.
transportSensor2
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → second transport sensor
errorState_ATS_SAFE:TUE_PS2
3711 0xe7f errorState_safe.[Link].ROLLER3-ROLLER4.
transportSensor3
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → third transport sensor
errorState_ATS_SAFE:TUE_PS3

CONFIDENTIAL – TRADE SECRET MATERIAL 47

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3712 0xe80 errorState_safe.[Link].ROLLER3-ROLLER4.
transportSensor4
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → fourth transport sensor
errorState_ATS_SAFE:TUE_PS4
3713 0xe81 errorState_safe.[Link].ROLLER3-ROLLER4.
upperJunction
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → upper junction
errorState_ATS_SAFE:TUE_LOWER_JUNCTION
3714 0xe82 errorState_safe.[Link].ROLLER3-ROLLER4.
upperJunctionSingleMagnet
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → single-solenoid of upper junction
errorState_ATS_SAFE:TUE_FL3
3715 0xe83 errorState_safe.[Link].ROLLER3-ROLLER4.
upperJunctionTwinMagnet
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → twin-solenoid of upper junction
errorState_ATS_SAFE:TUE_FL1-FL2
3716 0xe84 errorState_safe.distributionTransport
hardware unit in error state: safe → distribution transport
3717 0xe85 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
cassettes
3718 0xe86 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor head to safe
3719 0xe87 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of reject junction
3720 0xe88 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of retract-junction
3721 0xe89 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → thickness sensor
3722 0xe8a errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → thickness sensor → transport
sensor
3723 0xe8b errorState_safe.distributionTransportDeskC
hardware unit in error state: safe → distribution transport
errorState_ATS_SAFE:VT

48 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3724 0xe8c errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
cassettes
errorState_ATS_SAFE:VT_A_PS3
3725 0xe8d errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor head to safe
errorState_ATS_SAFE:VT_A_PS1/VT_K1_PS2a/b/VT_D_PS2
3726 0xe8e errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → junction in direction of lower
compartment
errorState_ATS_SAFE:VT_D_FL1
3727 0xe8f errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of junction in direc-
tion of lower compartment
errorState_ATS_SAFE:VT_B_FL1
3728 0xe90 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
lower cassette
errorState_ATS_SAFE:VT_B_PS3
3729 0xe91 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor of roller
errorState_ATS_SAFE:VT_B_PS2/VT_D_PS1
3730 0xe92 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → thickness sensor
errorState_ATS_SAFE:VT_SAFE_THICKNESS_SENSOR
3731 0xe93 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → thickness sensor → transport
sensor
errorState_ATS_SAFE:VT_D_HS1a-b
3732 0xe94 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → tripple-junction
errorState_ATS_SAFE:VT_TRIPLE_JUNCTION
3733 0xe95 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid in direction of
tripple-junction
errorState_ATS_SAFE:VT_A_FL2
3734 0xe96 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → twin-solenoid in direction of
tripple-junction
errorState_ATS_SAFE:VT_A_FL3-FL4

CONFIDENTIAL – TRADE SECRET MATERIAL 49

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3735 0xe97 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → junction in direction of upper
deposit-box
errorState_ATS_SAFE:VT_A_FL1/VT_K1_FL1a/b/VT_D_FL1
3736 0xe98 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of junction in direc-
tion of upper deposit-box
errorState_ATS_SAFE:VT_A_FL4/VT_K1_FL1a/b/VT_D_FL1
3737 0xe99 errorState_safe.genericDistributionTransport
hardware unit in error state: safe → distribution transport
errorState_POS_SAFE:DISTRIBUTION_UNIT
3738 0xe9a errorState_safe.cashUnitString.3.CASSETTE3
hardware unit in error state: safe → vertical transport 3 → cassette 3
errorState_ATS_SAFE:CA3
3739 0xe9b errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
bottom paddle
errorState_ATS_SAFE:VS3_PADDLE_BOTTOM
3740 0xe9c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
top paddle
errorState_ATS_SAFE:VS3_PADDLE_TOP
3741 0xe9d errorState_head.[Link]
hardware unit in error state: head → middle transport unit → banknote validation module

errorState_CRS_HEAD:BVM
3742 0xe9e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
pressure unit
errorState_ATS_SAFE:VS3_PRESSURE_UNIT
3743 0xe9f errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
retreat plate
errorState_ATS_SAFE:VS3_RETREAT_PLATE
3744 0xea0 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
solenoid of junction
errorState_ATS_SAFE:VS3_FL1_CONTROLLED_MAGNET

50 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3745 0xea1 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
photo-sensor at cassette entry
errorState_ATS_SAFE:VS3_PS4
3746 0xea2 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
transport sensor
errorState_ATS_SAFE:VS3_PS1
3747 0xea3 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
separation unit
errorState_ATS_SAFE:VS3_DISPENSE_UNIT
3748 0xea4 errorState_safe.[Link].CASSETTE3
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3
errorState_ATS_SAFE:VS3
3749 0xea5 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 3 →
junction
errorState_ATS_SAFE:VS3_FL1
3750 0xea6 errorState_rm3System
hardware unit in error state: system
3751 0xea7 errorState_safe.[Link].TRIPLE_UNIT_COMPARTMENT_
1-TRIPLE_UNIT_COMPARTMENT_2-TRIPLE_UNIT_COMPARTMENT_
3.compartment2Magnet
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
tripple-unit within safe → solenoid in front of second compartment
errorState_CRS_SAFE:RRL3_COMPARTMENT2_MAGNET
3752 0xea8 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
transport sensor
errorState_CRS_SAFE:String3_VS3_PS1
3753 0xea9 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
retreat plate
errorState_CRS_SAFE:String3_VS4_RETREAT_PLATE
3754 0xeaa errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
top paddle
errorState_CRS_SAFE:String3_VS3_PADDLE_TOP

CONFIDENTIAL – TRADE SECRET MATERIAL 51

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3755 0xeab errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
bottom paddle
errorState_CRS_SAFE:String3_VS2_PADDLE_BOTTOM
3756 0xeac errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
retreat plate
errorState_CRS_SAFE:String3_VS3_RETREAT_PLATE
3757 0xead errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
solenoid of junction
errorState_CRS_SAFE:String3_VS2_JUNCTION_MAGNET
3758 0xeae errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
pressure unit
errorState_CRS_SAFE:String3_VS2_RESSURE_UNIT
3759 0xeaf errorState_safe.doubleStringDistributionTransport.path1ThicknessSensor
hardware unit in error state: safe → distribution transport → thickness-sensor in front of
first path
errorState_CRS_SAFE:DM_HS1a-b
3760 0xeb0 errorState_safe.doubleStringDistributionTransport
hardware unit in error state: safe → distribution transport
errorState_CRS_SAFE:DISTRIBUTION_TRANSPORT_DOUBLE_STRING
3761 0xeb1 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
separation unit
errorState_CRS_SAFE:String3_VS4_DISPENSE_UNIT
3762 0xeb2 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
top paddle
errorState_CRS_SAFE:String3_VS4_PADDLE_TOP
3763 0xeb3 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor head to safe
errorState_CRS_SAFE:DM_PS1
3764 0xeb4 errorState_safe.doubleStringDistributionTransport.path2Sensor
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
second path
errorState_CRS_SAFE:DM_PS4

52 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3765 0xeb5 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of reject junction
errorState_CRS_SAFE:DM_SL2
3766 0xeb6 errorState_safe.doubleStringDistributionTransport.path2ThicknessSensor.
transportSensor
hardware unit in error state: safe → distribution transport → thickness-sensor in front of
second path → transport sensor
errorState_CRS_SAFE:DM_HS2a-b
3767 0xeb7 errorState_safe.doubleStringDistributionTransport.path1ThicknessSensor.
transportSensor
hardware unit in error state: safe → distribution transport → thickness-sensor in front of
first path → transport sensor
errorState_CRS_SAFE:DM_HS1a-b
3768 0xeb8 errorState_safe.doubleStringDistributionTransport.path1Sensor
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
first path
errorState_CRS_SAFE:DM_PS5
3769 0xeb9 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
separation unit
errorState_CRS_SAFE:String3_VS2_DISPENSE_UNIT
3770 0xeba errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
retreat plate
errorState_CRS_SAFE:String3_VS2_RETREAT_PLATE
3771 0xebb errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
retreat plate
errorState_CRS_SAFE:String3_VS1_RETREAT_PLATE
3772 0xebc errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
transport sensor
errorState_CRS_SAFE:String3_VS4_PS1
3773 0xebd errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → combined-path photo-sensor

errorState_CRS_SAFE:DM_PS2
3774 0xebe errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
junction
errorState_CRS_SAFE:String3_VS1_JUNCTION

CONFIDENTIAL – TRADE SECRET MATERIAL 53

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3775 0xebf errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
bottom paddle
errorState_CRS_SAFE:String3_VS3_PADDLE_BOTTOM
3776 0xec0 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String3_VS4_PS4
3777 0xec1 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
solenoid of junction
errorState_CRS_SAFE:String3_VS3_JUNCTION_MAGNET
3778 0xec2 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
pressure unit
errorState_CRS_SAFE:String3_VS3_RESSURE_UNIT
3779 0xec3 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of retract-junction
errorState_CRS_SAFE:DM_SL1
3780 0xec4 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String3_VS3_PS4
3781 0xec5 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
transport sensor
errorState_CRS_SAFE:String3_VS1_PS1
3782 0xec6 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
junction
errorState_CRS_SAFE:String3_VS2_JUNCTION
3783 0xec7 errorState_safe.doubleStringDistributionTransport.path1JunctionMagnet
hardware unit in error state: safe → distribution transport → solenoid of junction for first
path
errorState_CRS_SAFE:DM_SL3
3784 0xec8 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String3_VS2_PS4

54 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3785 0xec9 errorState_safe.doubleStringDistributionTransport.path2ThicknessSensor
hardware unit in error state: safe → distribution transport → thickness-sensor in front of
second path
errorState_CRS_SAFE:DM_HS2a-b
3786 0xeca errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
separation unit
errorState_CRS_SAFE:String3_VS3_DISPENSE_UNIT
3787 0xecb errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7 →
junction
errorState_CRS_SAFE:String3_VS3_JUNCTION
3788 0xecc errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
bottom paddle
errorState_CRS_SAFE:String3_VS1_PADDLE_BOTTOM
3789 0xecd errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
photo-sensor at cassette entry
errorState_CRS_SAFE:String3_VS1_PS4
3790 0xece errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
solenoid of junction
errorState_CRS_SAFE:String3_VS1_JUNCTION_MAGNET
3791 0xecf errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
pressure unit
errorState_CRS_SAFE:String3_VS1_RESSURE_UNIT
3792 0xed0 errorState_safe.cashUnitString.3.CASSETTE8
hardware unit in error state: safe → vertical transport 3 → cassette 8
errorState_CRS_SAFE:String3_CA4
3793 0xed1 errorState_safe.cashUnitString.3.CASSETTE7
hardware unit in error state: safe → vertical transport 3 → cassette 7
errorState_CRS_SAFE:String3_CA3
3794 0xed2 errorState_safe.cashUnitString.3.CASSETTE6
hardware unit in error state: safe → vertical transport 3 → cassette 6
errorState_CRS_SAFE:String3_CA2

CONFIDENTIAL – TRADE SECRET MATERIAL 55

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3795 0xed3 errorState_safe.cashUnitString.3.CASSETTE5
hardware unit in error state: safe → vertical transport 3 → cassette 5
errorState_CRS_SAFE:String3_CA1
3796 0xed4 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
junction
errorState_CRS_SAFE:String3_VS4_JUNCTION
3797 0xed5 errorState_safe.[Link].CASSETTE8
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8
errorState_CRS_SAFE:String3_VS4
3798 0xed6 errorState_safe.[Link].CASSETTE7
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 7
errorState_CRS_SAFE:String3_VS3
3799 0xed7 errorState_safe.[Link].CASSETTE6
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6
errorState_CRS_SAFE:String3_VS2
3800 0xed8 errorState_safe.[Link].CASSETTE5
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5
errorState_CRS_SAFE:String3_VS1
3801 0xed9 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
transport sensor
errorState_CRS_SAFE:String3_VS2_PS1
3802 0xeda errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
separation unit
errorState_CRS_SAFE:String3_VS1_DISPENSE_UNIT
3803 0xedb errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 5 →
top paddle
errorState_CRS_SAFE:String3_VS1_PADDLE_TOP
3804 0xedc errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
bottom paddle
errorState_CRS_SAFE:String3_VS4_PADDLE_BOTTOM
3805 0xedd errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
pressure unit
errorState_CRS_SAFE:String3_VS4_RESSURE_UNIT

56 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3806 0xede errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 6 →
top paddle
errorState_CRS_SAFE:String3_VS2_PADDLE_TOP
3807 0xedf errorState_safe.doubleStringDistributionTransport.path2JunctionMagnet
hardware unit in error state: safe → distribution transport → solenoid of junction for
second path
errorState_CRS_SAFE:DM_SL5
3808 0xee0 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of junction for
combined path
errorState_CRS_SAFE:DM_SL4
3809 0xee1 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → cassette 8 →
solenoid of junction
errorState_CRS_SAFE:String3_VS4_JUNCTION_MAGNET
3810 0xee2 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of junction in direc-
tion of reject-bin
3811 0xee3 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → roller 2 → entry photo-sensor
3812 0xee4 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → junction
3813 0xee5 errorState_safe.distributionTransportDesk.tripleJunctionPath3Magnet
hardware unit in error state: safe → distribution transport → path3-solenoid of tripple
junction
3814 0xee6 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor head to safe
3815 0xee7 errorState_safe.distributionTransportDesk.tripleJunctionPath2Magnet
hardware unit in error state: safe → distribution transport → path2-solenoid of tripple
junction
3816 0xee8 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → thickness sensor → transport
sensor
3817 0xee9 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 2 →
photo-sensor in direction of cash-unit
3818 0xeea errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 1 →
upper photo-sensor

CONFIDENTIAL – TRADE SECRET MATERIAL 57

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3819 0xeeb errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → tripple-junction
3820 0xeec errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 2 →
junction
3821 0xeed errorState_safe.[Link].ROLLER3-ROLLER4.
upperUnitSensor
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → photo-sensor at upper unit
3822 0xeee errorState_safe.distributionTransportDesk.tripleJunctionPath1Magnet
hardware unit in error state: safe → distribution transport → path1-solenoid of tripple
junction
3823 0xeef errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → solenoid
3824 0xef0 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 1 →
lower photo-sensor
3825 0xef1 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
cassettes
3826 0xef2 errorState_safe.[Link].ROLLER2
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 2
3827 0xef3 errorState_safe.[Link].ROLLER1
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 1
3828 0xef4 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → roller 1 → entry photo-sensor
3829 0xef5 errorState_safe.distributionTransportDesk
hardware unit in error state: safe → distribution transport
3830 0xef6 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → thickness sensor
3831 0xef7 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 2 →
solenoid of junction
3832 0xef8 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → main photo-sensor
3833 0xef9 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 2 →
upper photo-sensor

58 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3834 0xefa errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 1 →
junction
3835 0xefb errorState_safe.[Link].ROLLER3-ROLLER4.
lowerUnitSensor
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → photo-sensor at lower unit
3836 0xefc errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 1 →
solenoid of junction
3837 0xefd errorState_safe.[Link].ROLLER3-ROLLER4.
transportSensor
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 3 and 4 → transport sensor
3838 0xefe errorState_safe.cashUnitString.3.ROLLER2
hardware unit in error state: safe → vertical transport 3 → roller 2
3839 0xeff errorState_safe.cashUnitString.3.ROLLER1
hardware unit in error state: safe → vertical transport 3 → roller 1
3840 0xf00 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 2 →
lower photo-sensor
3841 0xf01 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 3 → extractor unit → roller 1 →
photo-sensor in direction of cash-unit
3842 0xf02 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → junction in direction of reject-
bin
3843 0xf03 errorState_head.[Link]
hardware unit in error state: head → head transport → photo-sensor in direction safe
deposit
errorState_CCDM2_HEAD:DRU_PS4
3844 0xf04 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → separator
errorState_CCDM2_HEAD:IOU_SEPARATOR_UNIT
3845 0xf05 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → foreign-material sensor
3846 0xf06 errorState_head.ccdmIoUnit
hardware unit in error state: head → CCDM input-output tray
errorState_CCDM2_HEAD:IO_UNIT

CONFIDENTIAL – TRADE SECRET MATERIAL 59

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3847 0xf07 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of junction in direc-
tion of cassettes
errorState_CCDM2_SAFE:DTR_FL2_CONTROLLED_MAGNET
3848 0xf08 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → cassette 1 → floor panel
errorState_CCDM2_SAFE:NCA_FLOOR_PANEL_UNIT
3849 0xf09 errorState_head.[Link]
hardware unit in error state: head → head transport → solenoid of junction in cash-out
direction
errorState_CCDM2_HEAD:DRU_JUNCTION_CONTROLLED_MAGNET
3850 0xf0a errorState_head.[Link]
hardware unit in error state: head → head transport → exit photo-sensor at escrow-
transport
errorState_CCDM2_HEAD:ESC_PS2
3851 0xf0b errorState_head.[Link]
hardware unit in error state: head → head transport → cash-in junction
errorState_CCDM2_HEAD:DRU_FL1
3852 0xf0c errorState_safe.cashUnitString.1.DOUBLE_UNIT_COMPARTMENT_2
hardware unit in error state: safe → vertical transport 1 → compartment 2 of double-
compartment unit
errorState_CCDM2_SAFE:RCA_COMPARTMENT2
3853 0xf0d errorState_safe.cashUnitString.1.DOUBLE_UNIT_COMPARTMENT_1
hardware unit in error state: safe → vertical transport 1 → compartment 1 of double-
compartment unit
errorState_CCDM2_SAFE:RCA_COMPARTMENT1
3854 0xf0e errorState_head.[Link]
hardware unit in error state: head → alignment unit → exit sensor
errorState_CCDM2_HEAD:ALU_PS7
3855 0xf0f errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → cassette 1 → stacker of
cassette
errorState_CCDM2_SAFE:NCA_REACH_STACKER_UNIT
3856 0xf10 errorState_head.[Link]
hardware unit in error state: head → head transport → middle photo-sensor of escrow-
transport
errorState_CCDM2_HEAD:ESC_PS3
3857 0xf11 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → reject-retract junction
errorState_CCDM2_SAFE:DTR_FL1

60 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3858 0xf12 errorState_head.[Link]
hardware unit in error state: head → head transport → printer junction
errorState_CCDM2_HEAD:ESC_FL2
3859 0xf13 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → input tray → shutter
errorState_CCDM2_HEAD:SHUTTER
3860 0xf14 errorState_head.[Link]
hardware unit in error state: head → alignment unit → middle-exit photo-sensor
3861 0xf15 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → cassette junction
errorState_CCDM2_SAFE:DTR_FL2
3862 0xf16 errorState_head.[Link]
hardware unit in error state: head → head transport → solenoid of reject junction
errorState_CCDM2_HEAD:ESC_TRANSPORT_REJECT_JUNCTION_
CONTROLLED_MAGNET
3863 0xf17 errorState_safe.[Link].DOUBLE_UNIT_
COMPARTMENT_1-DOUBLE_UNIT_COMPARTMENT_2
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
double-compartment unit
errorState_CCDM2_SAFE:RCA
3864 0xf18 errorState_head.headTransport
hardware unit in error state: head → head transport
errorState_CCDM2_HEAD:HEAD_TRANSPORT
3865 0xf19 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → input tray → pressure
unit
errorState_CCDM2_HEAD:IOU_ENTRY_PRESSURE_UNIT
3866 0xf1a errorState_head.[Link]
hardware unit in error state: head → alignment unit → alignment unit entry photo-sensor

errorState_CCDM2_HEAD:ALU_PS2
3867 0xf1b errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → input tray → bundle
pressure unit
errorState_CCDM2_HEAD:IOU_BUNDLE_PRESSURE_UNIT
3868 0xf1c errorState_head.[Link]
hardware unit in error state: head → MICR reader → entry photo-sensor
errorState_CCDM2_HEAD:MQD_PS1

CONFIDENTIAL – TRADE SECRET MATERIAL 61

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3869 0xf1d errorState_head.[Link]
hardware unit in error state: head → head transport → solenoid of printer junction
errorState_CCDM2_HEAD:ESC_TRANSPORT_PRINTER_JUNCTION_
CONTROLLED_MAGNET
3870 0xf1e errorState_head.rejectUnit
hardware unit in error state: head → reject unit
errorState_CCDM2_HEAD:REJECT_UNIT
3871 0xf1f errorState_head.[Link]
hardware unit in error state: head → head transport → entry photo-sensor of escrow
transport
errorState_CCDM2_HEAD:ESC_PS4
3872 0xf20 errorState_head.[Link]
hardware unit in error state: head → head transport → reject junction
errorState_CCDM2_HEAD:ESC_FL1
3873 0xf21 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → cassette 2 → floor panel
errorState_CCDM2_SAFE:CCA_FLOOR_PANEL_UNIT
3874 0xf22 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → input tray
errorState_CCDM2_HEAD:IO_TRAY
3875 0xf23 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → separator → input slot
drive
errorState_CCDM2_HEAD:IOU_SLOT_DRIVE
3876 0xf24 errorState_safe.ccdmSafedistributionTransport
hardware unit in error state: safe → distribution transport
errorState_CCDM2_SAFE:DTR
3877 0xf25 errorState_head.unfitCollector
hardware unit in error state: head → unfit collector
errorState_CCDM2_HEAD:HCU_UNFIT_COLLECTOR
3878 0xf26 errorState_head.micr
hardware unit in error state: head → MICR reader
errorState_CCDM2_HEAD:MICR
3879 0xf27 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → cassette 2 → stacker of
cassette
errorState_CCDM2_SAFE:CCA_REACH_STACKER_UNIT

62 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3880 0xf28 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → solenoid of rejec-retract
junction
errorState_CCDM2_SAFE:DTR_FL1_CONTROLLED_MAGNET
3881 0xf29 errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → transport sensor
errorState_CCDM2_HEAD:IOU_PS7
3882 0xf2a errorState_head.[Link]
hardware unit in error state: head → CCDM input-output tray → input tray → centraliza-
tion unit
errorState_CCDM2_HEAD:IOU_CENTER_UNIT
3883 0xf2b errorState_safe.[Link].DOUBLE_UNIT_
COMPARTMENT_1-DOUBLE_UNIT_COMPARTMENT_2.compartmentJunction
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
double-compartment unit → junction in direction of compartment
errorState_CCDM2_SAFE:RETRACT_COMPARTMENT_JUNCTION
3884 0xf2c errorState_head.[Link]
hardware unit in error state: head → head transport → printer
errorState_CCDM2_HEAD:PRINTER
3885 0xf2d errorState_head.[Link]
hardware unit in error state: head → head transport → exit photo-sensor of printer
errorState_CCDM2_HEAD:DRU_PS1
3886 0xf2e errorState_head.alignmentUnit
hardware unit in error state: head → alignment unit
errorState_CCDM2_HEAD:ALU
3887 0xf2f errorState_head.[Link]
hardware unit in error state: head → head transport → entry photo-sensor of printer
errorState_CCDM2_HEAD:PRT_PS1
3888 0xf30 errorState_head.[Link]
hardware unit in error state: head → alignment unit → last photo-sensor of alignment
unit
errorState_CCDM2_HEAD:ALU_PS5
3889 0xf31 errorState_head.[Link]
hardware unit in error state: head → alignment unit → exit photo-sensor of alignment
unit
errorState_CCDM2_HEAD:ALU_PS4

CONFIDENTIAL – TRADE SECRET MATERIAL 63

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System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3890 0xf32 errorState_safe.[Link].DOUBLE_UNIT_
COMPARTMENT_1-DOUBLE_UNIT_COMPARTMENT_2.compartmentStepperMotor

hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
double-compartment unit → compartment unit stepper
errorState_CCDM2_SAFE:RETRACT_COMPARTMENT_JUNCTION_LIMITED_
STEPPER
3891 0xf33 errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor1
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 1 and 2 → first transport sensor
3892 0xf34 errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor2
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 1 and 2 → second transport sensor
3893 0xf35 errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor3
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 1 and 2 → third transport sensor
3894 0xf36 errorState_safe.[Link].ROLLER1-ROLLER2.
transportSensor4
hardware unit in error state: safe → vertical transport 3 → extractor unit → in front of
roller 1 and 2 → fourth transport sensor
3895 0xf37 errorState_head.[Link]
hardware unit in error state: head → alignment unit → middle exit photo-sensor
errorState_CCDM2_HEAD:ALU_PS6
3896 0xf38 errorState_dispenseTransport.genericDistributionTransport
hardware unit in error state: separator transport → distribution transport
errorState_ATM_SAFE:DISTRIBUTION_TRANSPORT
3897 0xf39 errorState_dispenseTransport.[Link].CASSETTE3.
transportSensor
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 3 → transport sensor
errorState_ATM_SAFE:EX3_PS3
3898 0xf3a errorState_head.ATM_OUTPUT_TRAY
hardware unit in error state: head → output tray
errorState_ATM_HEAD:OUTPUT_TRANSPORT
3900 0xf3c errorState_dispenseTransport.[Link]
hardware unit in error state: separator transport → thickness sensor → transport sensor
errorState_ATM_SAFE:EX1_DDS

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3901 0xf3d errorState_dispenseTransport.[Link].CASSETTE1.
dispenseStackingUnitV5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 1 → VS-module
errorState_ATM_SAFE:PRESSURE_UNIT_1
3902 0xf3e errorState_dispenseTransport.[Link].CASSETTE4.
transportSensor
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 4 → transport sensor
errorState_ATM_SAFE:EX4_PS3
3903 0xf3f errorState_dispenseTransport.[Link].CASSETTE4
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 4
errorState_ATM_SAFE:DISPENSE_STACKING_UNIT_4
3904 0xf40 errorState_dispenseTransport.[Link].CASSETTE3
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 3
errorState_ATM_SAFE:DISPENSE_STACKING_UNIT_3
3905 0xf41 errorState_dispenseTransport.[Link].CASSETTE2
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 2
errorState_ATM_SAFE:DISPENSE_STACKING_UNIT_2
3906 0xf42 errorState_dispenseTransport.[Link].CASSETTE1
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 1
errorState_ATM_SAFE:DISPENSE_STACKING_UNIT_1
3907 0xf43 errorState_dispenseTransport.[Link].CASSETTE2.
dispenseUnit
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 2 → separation unit
errorState_ATM_SAFE:DISPENSE_UNIT_2
3908 0xf44 errorState_dispenseTransport.[Link].CASSETTE1.
transportSensor
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 1 → transport sensor
errorState_ATM_SAFE:EX1_PS3
3909 0xf45 errorState_dispenseTransport.[Link].CASSETTE3.
dispenseUnit
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 3 → separation unit
errorState_ATM_SAFE:DISPENSE_UNIT_3

CONFIDENTIAL – TRADE SECRET MATERIAL 65

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System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3910 0xf46 errorState_dispenseTransport.[Link]
hardware unit in error state: separator transport → collector → entry photo-sensor of
collector
errorState_ATM_SAFE:COM_PS1
3911 0xf47 errorState_dispenseTransport.cashUnitString.1.DOUBLE_UNIT_COMPARTMENT_2
hardware unit in error state: separator transport → vertical transport 1 → compartment
2 of double-compartment unit
errorState_ATM_HEAD:REJECT_TRAY
3912 0xf48 errorState_dispenseTransport.cashUnitString.1.DOUBLE_UNIT_COMPARTMENT_1
hardware unit in error state: separator transport → vertical transport 1 → compartment
1 of double-compartment unit
errorState_ATM_HEAD:RETRACT_TRAY
3913 0xf49 errorState_dispenseTransport.[Link]
hardware unit in error state: separator transport → collector → stacker wheel
errorState_ATM_SAFE:STACKER_WHEEL
3914 0xf4a errorState_dispenseTransport.[Link].CASSETTE4.
dispenseStackingUnitV5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 4 → VS-module
errorState_ATM_SAFE:PRESSURE_UNIT_4
3915 0xf4b errorState_dispenseTransport.[Link]
hardware unit in error state: separator transport → collector → single reject compartment

errorState_ATM_SAFE:SR_TRAY
3916 0xf4c errorState_dispenseTransport.cashUnitString.2.CASSETTE4
hardware unit in error state: separator transport → vertical transport 2 → cassette 4
errorState_ATM_SAFE:CASSETTE4
3917 0xf4d errorState_dispenseTransport.cashUnitString.2.CASSETTE3
hardware unit in error state: separator transport → vertical transport 2 → cassette 3
errorState_ATM_SAFE:CASSETTE3
3918 0xf4e errorState_dispenseTransport.cashUnitString.2.CASSETTE2
hardware unit in error state: separator transport → vertical transport 2 → cassette 2
errorState_ATM_SAFE:CASSETTE2
3919 0xf4f errorState_dispenseTransport.cashUnitString.2.CASSETTE1
hardware unit in error state: separator transport → vertical transport 2 → cassette 1
errorState_ATM_SAFE:CASSETTE1
3920 0xf50 errorState_head.shutter
hardware unit in error state: head → shutter
errorState_ATM_HEAD:OUTSAFE_SHUTTER

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3921 0xf51 errorState_dispenseTransport.[Link].CASSETTE2.
dispenseStackingUnitV5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 2 → VS-module
errorState_ATM_SAFE:PRESSURE_UNIT_2
3922 0xf52 errorState_dispenseTransport.[Link].CASSETTE1.
dispenseUnit
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 1 → separation unit
errorState_ATM_SAFE:DISPENSE_UNIT_1
3923 0xf53 errorState_dispenseTransport.[Link].CASSETTE4.
dispenseUnit
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 4 → separation unit
errorState_ATM_SAFE:DISPENSE_UNIT_4
3924 0xf54 errorState_dispenseTransport.[Link].CASSETTE3.
dispenseStackingUnitV5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 3 → VS-module
errorState_ATM_SAFE:PRESSURE_UNIT_3
3925 0xf55 errorState_dispenseTransport.[Link].DOUBLE_UNIT_
COMPARTMENT_1-DOUBLE_UNIT_COMPARTMENT_2
hardware unit in error state: separator transport → vertical transport 1 → extractor unit
→ in front of double-compartment unit
errorState_ATM_HEAD:REJECT-/RETRACT-CASSETTE
3926 0xf56 errorState_head.ATM_OUTPUT_TRAY.circleFork
hardware unit in error state: head → output tray → circular junction
errorState_ATM_HEAD:CIRCLE_FORK
3927 0xf57 errorState_dispenseTransport.thicknessSensor
hardware unit in error state: separator transport → thickness sensor
errorState_ATM_SAFE:EX1_DDU
3928 0xf58 errorState_dispenseTransport.collector
hardware unit in error state: separator transport → collector
errorState_ATM_SAFE:COLLECTOR
3929 0xf59 errorState_dispenseTransport.[Link].CASSETTE2.
transportSensor
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 2 → transport sensor
errorState_ATM_SAFE:EX2_PS3

CONFIDENTIAL – TRADE SECRET MATERIAL 67

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System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3930 0xf5a errorState_dispenseTransport.[Link]
hardware unit in error state: separator transport → collector → junction in direction of
single reject compartment
errorState_ATM_SAFE:SR_JUNCTION
3931 0xf5b errorState_dispenseTransport.[Link].CASSETTE6
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 6
3932 0xf5c errorState_dispenseTransport.[Link].CASSETTE5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 5
3933 0xf5d errorState_dispenseTransport.[Link].CASSETTE6.
dispenseStackingUnitV5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 6 → VS-module
3934 0xf5e errorState_dispenseTransport.[Link].CASSETTE6.
transportSensor
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 6 → transport sensor
3935 0xf5f errorState_dispenseTransport.[Link].CASSETTE6.
dispenseUnit
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 6 → separation unit
3936 0xf60 errorState_dispenseTransport.[Link].CASSETTE5.
transportSensor
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 5 → transport sensor
3937 0xf61 errorState_dispenseTransport.cashUnitString.2.CASSETTE6
hardware unit in error state: separator transport → vertical transport 2 → cassette 6
3938 0xf62 errorState_dispenseTransport.cashUnitString.2.CASSETTE5
hardware unit in error state: separator transport → vertical transport 2 → cassette 5
3939 0xf63 errorState_dispenseTransport.[Link].CASSETTE5.
dispenseUnit
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 5 → separation unit
3940 0xf64 errorState_dispenseTransport.[Link].CASSETTE5.
dispenseStackingUnitV5
hardware unit in error state: separator transport → vertical transport 2 → extractor unit
→ cassette 5 → VS-module
3941 0xf65 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → entry photo-sensor of retract-
bin
errorState_CCDM2_SAFE:DTR_PS2

68 CONFIDENTIAL – TRADE SECRET MATERIAL

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3942 0xf66 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → cassette 2 → stacker of
cassette → entry photo-sensor of cassette stacker
errorState_CCDM2_SAFE:CCU_PS1
3943 0xf67 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 2 → cassette 1 → stacker of
cassette → entry photo-sensor of cassette stacker
errorState_CCDM2_SAFE:NCU_PS1
3944 0xf68 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → entry photo-sensor of note
cassette
errorState_CCDM2_SAFE:DTR_PS3
3945 0xf69 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → entry photo-sensor in direc-
tion of cheque-cassette
errorState_CCDM2_SAFE:DTR_PS4
3946 0xf6a errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor in direction of
head transport
3947 0xf6b errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → photo-sensor head to safe
errorState_CCDM2_SAFE:DTR_PS1
3948 0xf6c errorState_dispenseTransport
hardware unit in error state: separator transport
3959 0xf77 errorState_head.[Link]
hardware unit in error state: head → CRS input-output tray → collector → stepper motor

errorState_CRS_HEAD:CRS_IO_COLLECTOR_GATE
3960 0xf78 errorState_head.lowRangeObjectDetection
hardware unit in error state: head → shutter-trapping detection
errorState_ATM_HEAD:SHUTTER_TRAPPING_DETECTION
3961 0xf79 errorState_safe.[Link]
hardware unit in error state: safe → distribution transport → tripple-junction
errorState_CRS_SAFE:DM_FL1
3962 0xf7a errorState_safe.doubleRollerHardwareString.1
hardware unit in error state: safe → vertical transport of double reelstorages 1
errorState_POS_SAFE:DRS_STORAGE_UNIT_STRING

CONFIDENTIAL – TRADE SECRET MATERIAL 69

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Hardware Errors Error Codes and Messages

Decimal Hex Identifier

3963 0xf7b errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
upper junction
errorState_POS_SAFE:STU1_UPPER_JUNCTION
3964 0xf7c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
photo-sensor at cassette entry
errorState_POS_SAFE:STU1_CASSETTE_ENTRY_SENSOR
3965 0xf7d errorState_safe.[Link].CASSETTE1
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1
errorState_POS_SAFE:ST1
3966 0xf7e errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
lower junction
errorState_POS_SAFE:STU1_LOWER_JUNCTION
3967 0xf7f errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
pressure unit
errorState_POS_SAFE:STU1_PRESSURE_UNIT
3968 0xf80 errorState_safe.[Link].CASSETTE1.
upperUnitTransportSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
transport sensor of upper transport unit
errorState_POS_SAFE:STU1_UPPER_UNIT_TRANSPORT_SENSOR
3969 0xf81 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 2 and 3 → solenoid
errorState_POS_SAFE:TUC_CONTROLLED_MAGNET
3970 0xf82 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
junction magnet of lower part
errorState_POS_SAFE:STU1_LOWER_JUNCTION_MAGNET
3971 0xf83 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
bottom paddle
errorState_POS_SAFE:STU1_PADDLE_BOTTOM
3972 0xf84 errorState_safe.[Link].ROLLER2-ROLLER3.
transportSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 2 and 3 → transport sensor
errorState_POS_SAFE:TUC_PS2

70 CONFIDENTIAL – TRADE SECRET MATERIAL

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System messages (RM3)
Error Codes and Messages Hardware Errors

Decimal Hex Identifier

3973 0xf85 errorState_safe.[Link]

hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
junction magnet of upper
errorState_POS_SAFE:STU1_UPPER_JUNCTION_MAGNET
3974 0xf86 errorState_safe.[Link].CASSETTE1.
lowerUnitTransportSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
transport sensor of lower transport unit
errorState_POS_SAFE:STU1_LOWER_UNIT_TRANSPORT_SENSOR
3975 0xf87 errorState_safe.cashUnitString.1.CASSETTE1
hardware unit in error state: safe → vertical transport 1 → cassette 1
errorState_POS_SAFE:CASSETTE1
3976 0xf88 errorState_safe.[Link].ROLLER2-ROLLER3.
lowerUnitSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 2 and 3 → photo-sensor at lower unit
errorState_POS_SAFE:TUC_PS3
3977 0xf89 errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
retreat plate stepper motor
errorState_POS_SAFE:SU_RETREAT_PLATE
3978 0xf8a errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 2 and 3 → junction
errorState_POS_SAFE:TUC_FL1
3979 0xf8b errorState_safe.[Link].ROLLER2-ROLLER3
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 2 and 3
errorState_POS_SAFE:TUC
3980 0xf8c errorState_safe.[Link]
hardware unit in error state: safe → vertical transport 1 → extractor unit → cassette 1 →
top paddle
errorState_POS_SAFE:STU1_PADDLE_TOP
3981 0xf8d errorState_safe.[Link].ROLLER2-ROLLER3.
upperUnitSensor
hardware unit in error state: safe → vertical transport 1 → extractor unit → in front of
roller 2 and 3 → photo-sensor at upper unit
errorState_POS_SAFE:TUC_PS1

CONFIDENTIAL – TRADE SECRET MATERIAL 71

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System messages (RM3)
Logical Errors Error Codes and Messages

Decimal Hex Identifier

3982 0xf8e errorState_dispenseTransport.[Link].DOUBLE_UNIT_
COMPARTMENT_1-DOUBLE_UNIT_COMPARTMENT_2.controlledMagnet
hardware unit in error state: separator transport → vertical transport 1 → extractor unit
→ in front of double-compartment unit → supervised solenoid
errorState_ATM_HEAD:JUNCTION_MAGNET
3983 0xf8f errorState_dispenseTransport.[Link]
hardware unit in error state: separator transport → collector →
errorState_ATM_SAFE:JUNCTION_MAGNET

2.5 Configuration Errors

Decimal Hex Identifier

4000 0xfa0 config_general_configuration_error
configuration error: general configuration error

2.6 Logical Errors

Decimal Hex Identifier

5000 0x1388 logical_general_logical_error
logical error: general logical error
5001 0x1389 logical_no_bills
logical error: no notes have been inserted
5002 0x138a logical_escrow_full
logical error: escrow ran full
5003 0x138b logical_cash_in_limit_reached
logical error: cash-in transaction has been stopped because cash-in limit exceeded
5004 0x138c logical_cashin_capacity_reached
logical error: cash-in transaction has been stopped because device capacity exceeded
5005 0x138d logical_separation_not_possible
logical error: contents of input-tray could not be separated
5006 0x138e logical_foreign_material_detected
logical error: foreign material detected
5007 0x138f logical_short_side_first_detected
logical error: notes have wrong orientation
5008 0x1390 logical_shutter_error
logical error: shutter blocked

72 CONFIDENTIAL – TRADE SECRET MATERIAL

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System messages (RM3)
Error Codes and Messages Logical Errors

Decimal Hex Identifier

5009 0x1391 logical_retract_not_possible
logical error: retract not possible because all retract destinations already full
5011 0x1393 logical_unit_unexpected_empty_cassette1
logical error: unexpectedly empty: cassette 1
5012 0x1394 logical_unit_unexpected_empty_cassette2
logical error: unexpectedly empty: cassette 2
5013 0x1395 logical_unit_unexpected_empty_cassette3
logical error: unexpectedly empty: cassette 3
5014 0x1396 logical_unit_unexpected_empty_cassette4
logical error: unexpectedly empty: cassette 4
5015 0x1397 logical_unit_unexpected_empty_cassette5
logical error: unexpectedly empty: cassette 5
5016 0x1398 logical_unit_unexpected_empty_cassette6
logical error: unexpectedly empty: cassette 6
5017 0x1399 logical_unit_unexpected_empty_cassette7
logical error: unexpectedly empty: cassette 7
5018 0x139a logical_unit_unexpected_empty_cassette8
logical error: unexpectedly empty: cassette 8
5021 0x139d logical_unit_unexpected_empty_roller1
logical error: unexpectedly empty: roller 1
5022 0x139e logical_unit_unexpected_empty_roller2
logical error: unexpectedly empty: roller 2
5023 0x139f logical_unit_unexpected_empty_roller3
logical error: unexpectedly empty: roller 3
5024 0x13a0 logical_unit_unexpected_empty_roller4
logical error: unexpectedly empty: roller 4
5025 0x13a1 logical_unit_unexpected_empty_roller5
logical error: unexpectedly empty: roller 5
5026 0x13a2 logical_unit_unexpected_empty_roller6
logical error: unexpectedly empty: roller 6
5027 0x13a3 logical_unit_unexpected_empty_roller7
logical error: unexpectedly empty: roller 7
5028 0x13a4 logical_unit_unexpected_empty_roller8
logical error: unexpectedly empty: roller 8
5029 0x13a5 logical_unit_unexpected_empty_replenish_unit
logical error: unexpectedly empty: E2E roller

CONFIDENTIAL – TRADE SECRET MATERIAL 73

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System messages (RM3)
Logical Errors Error Codes and Messages

Decimal Hex Identifier

5031 0x13a7 logical_too_many_rejects_cassette1
logical error: too many rejects from cassette 1
5032 0x13a8 logical_too_many_rejects_cassette2
logical error: too many rejects from cassette 2
5033 0x13a9 logical_too_many_rejects_cassette3
logical error: too many rejects from cassette 3
5034 0x13aa logical_too_many_rejects_cassette4
logical error: too many rejects from cassette 4
5035 0x13ab logical_too_many_rejects_cassette5
logical error: too many rejects from cassette 5
5036 0x13ac logical_too_many_rejects_cassette6
logical error: too many rejects from cassette 6
5037 0x13ad logical_too_many_rejects_cassette7
logical error: too many rejects from cassette 7
5038 0x13ae logical_too_many_rejects_cassette8
logical error: too many rejects from cassette 8
5041 0x13b1 logical_too_many_rejects_roller1
logical error: too many rejects from roller 1
5042 0x13b2 logical_too_many_rejects_roller2
logical error: too many rejects from roller 2
5043 0x13b3 logical_too_many_rejects_roller3
logical error: too many rejects from roller 3
5044 0x13b4 logical_too_many_rejects_roller4
logical error: too many rejects from roller 4
5045 0x13b5 logical_too_many_rejects_roller5
logical error: too many rejects from roller 5
5046 0x13b6 logical_too_many_rejects_roller6
logical error: too many rejects from roller 6
5047 0x13b7 logical_too_many_rejects_roller7
logical error: too many rejects from roller 7
5048 0x13b8 logical_too_many_rejects_roller8
logical error: too many rejects from roller 8
5051 0x13bb logical_cashout_unexpected_note_cassette1
logical error: unexpected note from cassette 1
5052 0x13bc logical_cashout_unexpected_note_cassette2
logical error: unexpected note from cassette 2

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System messages (RM3)
Error Codes and Messages Logical Errors

Decimal Hex Identifier

5053 0x13bd logical_cashout_unexpected_note_cassette3
logical error: unexpected note from cassette 3
5054 0x13be logical_cashout_unexpected_note_cassette4
logical error: unexpected note from cassette 4
5055 0x13bf logical_cashout_unexpected_note_cassette5
logical error: unexpected note from cassette 5
5056 0x13c0 logical_cashout_unexpected_note_cassette6
logical error: unexpected note from cassette 6
5057 0x13c1 logical_cashout_unexpected_note_cassette7
logical error: unexpected note from cassette 7
5058 0x13c2 logical_cashout_unexpected_note_cassette8
logical error: unexpected note from cassette 8
5061 0x13c5 logical_cashout_unexpected_note_roller1
logical error: unexpected note from roller 1
5062 0x13c6 logical_cashout_unexpected_note_roller2
logical error: unexpected note from roller 2
5063 0x13c7 logical_cashout_unexpected_note_roller3
logical error: unexpected note from roller 3
5064 0x13c8 logical_cashout_unexpected_note_roller4
logical error: unexpected note from roller 4
5065 0x13c9 logical_cashout_unexpected_note_roller5
logical error: unexpected note from roller 5
5066 0x13ca logical_cashout_unexpected_note_roller6
logical error: unexpected note from roller 6
5067 0x13cb logical_cashout_unexpected_note_roller7
logical error: unexpected note from roller 7
5068 0x13cc logical_cashout_unexpected_note_roller8
logical error: unexpected note from roller 8
5071 0x13cf logical_cashout_inseparable_items_cassette1
logical error: inseparable items in cassette 1
5072 0x13d0 logical_cashout_inseparable_items_cassette2
logical error: inseparable items in cassette 2
5073 0x13d1 logical_cashout_inseparable_items_cassette3
logical error: inseparable items in cassette 3
5074 0x13d2 logical_cashout_inseparable_items_cassette4
logical error: inseparable items in cassette 4

CONFIDENTIAL – TRADE SECRET MATERIAL 75

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Logical Errors Error Codes and Messages

Decimal Hex Identifier

5075 0x13d3 logical_cashout_inseparable_items_cassette5
logical error: inseparable items in cassette 5
5076 0x13d4 logical_cashout_inseparable_items_cassette6
logical error: inseparable items in cassette 6
5077 0x13d5 logical_cashout_inseparable_items_cassette7
logical error: inseparable items in cassette 7
5078 0x13d6 logical_cashout_inseparable_items_cassette8
logical error: inseparable items in cassette 8
5081 0x13d9 logical_cashout_inseparable_items_roller1
logical error: inseparable items in roller 1
5082 0x13da logical_cashout_inseparable_items_roller2
logical error: inseparable items in roller 2
5083 0x13db logical_cashout_inseparable_items_roller3
logical error: inseparable items in roller 3
5084 0x13dc logical_cashout_inseparable_items_roller4
logical error: inseparable items in roller 4
5085 0x13dd logical_cashout_inseparable_items_roller5
logical error: inseparable items in roller 5
5086 0x13de logical_cashout_inseparable_items_roller6
logical error: inseparable items in roller 6
5087 0x13df logical_cashout_inseparable_items_roller7
logical error: inseparable items in roller 7
5088 0x13e0 logical_cashout_inseparable_items_roller8
logical error: inseparable items in roller 8
5089 0x13e1 logical_destination_full
logical error: required destination ran full
5090 0x13e2 logical_replenish_unit_missing
logical error: replenish unit is required but missing
5091 0x13e3 logical_bundle_too_long
logical error: inserted bundle is too long
5092 0x13e4 logical_bundle_too_thick
logical error: inserted bundle is too thick
5093 0x13e5 logical_shutter_trapping_detected
logical error: shutter trapping detected
5094 0x13e6 logical_no_image
logical error: image could not be taken

76 CONFIDENTIAL – TRADE SECRET MATERIAL

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Error Codes and Messages Logical Errors

Decimal Hex Identifier

5095 0x13e7 logical_too_many_refuses
logical error: too many refused items
5096 0x13e8 logical_bundle_too_narrow
logical error: inserted bundle is too narrow
5097 0x13e9 logical_bundle_too_wide
logical error: inserted bundle is too wide
5098 0x13ea logical_bundle_too_short
logical error: inserted bundle is too short
5099 0x13eb logical_bundle_stuck
logical error: inserted bundle is stuck
5100 0x13ec logical_stacker_full_cassette1
logical error: stacker full of cassette 1
5101 0x13ed logical_stacker_full_cassette2
logical error: stacker full of cassette 2
5102 0x13ee logical_device_locked_by_alarm_input
logical error: out-of-service: system locked by external signal
5103 0x13ef logical_aborted_after_needed_reject
logical error: cash out transaction cannot be continued because money from prior dis-
pense was rejected
5104 0x13f0 logical_possibly_wrong_result
logical error: transport result is possibly wrong
5105 0x13f1 logical_e2e_unit_missing_roller1
logical error: null roller 1
5106 0x13f2 logical_e2e_unit_missing_cassette1
logical error: null cassette 1

CONFIDENTIAL – TRADE SECRET MATERIAL 77

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Notes

CONFIDENTIAL – TRADE SECRET MATERIAL 79

Copyright 2020 Diebold Nixdorf
System messages (RM3)
Diebold Nixdorf
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