EOI DOCUMENT

EOI No. IRSDC/HQ/EOI/2021/15/All Stations

INDIAN RAILWAY STATIONS DEVELOPMENT CORPORATION LIMITED

INVITES

EXPRESSION OF INTEREST

FOR

“EMPANELMENT OF SERVICE PROVIDERS FOR MANAGEMENT OF VARIOUS

SERVICES AT RAILWAY STATIONS”

INDIAN RAILWAY STATIONS DEVELOPMENT CORPORATION LIMITED

(IRSDC)
Indian Railway Stations Development Corporation Ltd. (IRSDC)
Regd. Office: 701 - A & B, 7th Floor, Tower -1, Konnectus (DMRC Station Building),
Bhavbhuti Marg, Opp. New Delhi Railway Station, Ajmeri Gate Side,
New Delhi-110002
Tel: +91-11-68142400
CIN No. U45204DL2012GOI 234292
 NOTICE INVITING EOI (“NIE”)

NIE No. IRSDC/HQ/EOI/2021/15/All Stations Date: 14.06.2021

Indian Railway Stations Development Corporation Limited (hereinafter referred as “IRSDC”

or “Authority”) invites online applications from eligible applicants for the Project
“Empanelment of Service Providers for Management of Various Services at Railway
Stations”. The EOI is OPEN to all entities having relevant experience and interested in
management of services at railway stations. The EOI document is available online and
interested applicants can download EOI application and submit the EOI application online.
The details are as under:
INFORMATION SHEET

S. No. Event Information

1. EOI Application Fee INR 10,000.00 (Rupees Ten Thousand only) inclusive
of GST to be paid through NEFT or RTGS as per bank
account detail at S. No. 3 below

2. EOI Security cum Earnest INR 2,00,000.00 (Rupees Two Lakhs only) to be paid
Money Deposit (SEMD) through NEFT or RTGS

3. Account Details for deposit Bank account no.: 10001149796 RTGS/IFSC code:
of SEMD and EOI IDFB0020101 at IDFC Bank, Barakhamba Road, Sood
Document Fee & Birla Towers Central Delhi, New Delhi Bank,
(Address of Bank) in favour of IRSDC

4. Availability of EOI The EOI document is available at CPP portal. The EOI
Document document is free of cost. Interested applicants may
download the application & submit the application online
along with requisite EOI application fee, SEMD & other
required documents.

5. Last Date of submission of 11:00 hrs on 07.07.2021

Applications (“Application
Due Date”)

6. Date of Opening of 11:00 hrs on 07.07.2021

Applications

7. Address for submission of Address: 701 - A & B, 7th Floor, Tower -1, Konnectus
EOI application & (DMRC Station Building), Bhavbhuti Marg, Opp. New
correspondence concerning Delhi Railway Station, Ajmeri Gate Side, New Delhi-
this EOI 110002

Email: eoifm@[Link]

Phone no: +91-11-68142400

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page1
 INFORMATION SHEET

S. No. Event Information

8. Validity of the Application 180 (One hundred & Eighty) days from the date of
opening of EOI Application or the date of rejection of the
application by IRSDC, whichever is earlier.

9. Period of Empanelment Upto 31.03.2026

10. Empanelment Parameter As per Eligibility Criteria (Section-II)

11. JV/Consortium JV/Consortium not allowed

Note: Applicant may note that while submitting the online application they are required to
submit only following document as mentioned under Section- III:

Appendix (Technical forms) comprising FORM-1 to FORM-8 (duly filled) as mentioned in

the EOI document

Scanned/digitally signed EOI document is not required to be submitted at the time of

online submission of EOI application. Section- I, II & III shall remain inseparable part of
the EOI Document.

Process of empanelment with IRSDC shall remain open throughout the year and
interested applicants may apply for the same on CPP Portal however, the above EOI shall
open as per schedule given in the above table.

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page2
 DISCLAIMER

The information contained in this EOI document (the “EOI Document”) or subsequently
provided to Applicant(s), whether verbally or in documentary or any other form, by or on
behalf of the Authority or any of its employees or advisors, is provided to Applicant on the
terms and conditions set out in this EOI Document and such other terms and conditions
subject to which such information is provided.

This EOI Document is not an agreement and is neither an offer nor invitation by the Authority
to the prospective Applicants or any other person. The purpose of this EOI Document is to
provide interested parties with information that may be useful to them in the formulation of
their application for empanelment pursuant to this EOI Document (the “application”). This
EOI Document includes statements, which reflect various assumptions and assessments
arrived at by the Authority in relation to the Project. Such assumptions, assessments and
statements do not purport to contain all the information that each application may require.
This EOI Document may not be appropriate for all persons, and it is not possible for the
Authority, its employees or advisors to consider the investment objectives, financial situation
and particular needs of each party who reads or uses this EOI Document. The assumptions,
assessments, statements and information contained in this EOI Document may not be
complete, accurate, adequate or correct. Each Applicant should therefore, conduct its own
investigations and analysis and should check the accuracy, adequacy, correctness, reliability
and completeness of the assumptions, assessments, statements and information contained
in this EOI Document and obtain independent advice from appropriate sources.

Information provided in this EOI Document to the Applicant(s) is on a wide range of matters,
some of which may depend upon interpretation of law. The information given is not intended
to be an exhaustive account of statutory requirements and should not be regarded as a
complete or authoritative statement of law. The Authority accepts no responsibility for the
accuracy or otherwise for any interpretation or opinion on law expressed herein.

The Authority, its employees and advisors make no representation or warranty and shall
have no liability to any person, including any Applicant, under any law, statute, rules or
regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss,
damages, cost or expense which may arise from or be incurred or suffered on account of
anything contained in this EOI Document or otherwise, including the accuracy, adequacy,
correctness, completeness or reliability of the EOI Document and any assessment,
assumption, statement or information contained therein or deemed to form part of this EOI
Document or arising in any way with selection of Applicants for participation in the
Empanelment process.

The Authority also accepts no liability of any nature whether resulting from negligence or
otherwise howsoever caused arising from reliance of any Applicant upon the statements
contained in this EOI Document.

The Authority may, in its absolute discretion but without being under any obligation to do so,
update, amend or supplement the information, assessment or assumptions contained in this
EOI Document.

The issue of this EOI Document does not imply that the Authority is bound to appoint the
Contractor, as the case may be, for the Project and the Authority reserves the right to reject
all or any of the Applications without assigning any reasons whatsoever.

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page3
 The Applicant shall bear all its costs associated with or relating to the preparation and
submission of its application including but not limited to preparation, copying, postage,
delivery fees, expenses associated with any demonstrations or presentations which may be
required by the Authority or any other costs incurred in connection with or relating to its
Application. All such costs and expenses will remain with the Applicant and the Authority
shall not be liable in any manner whatsoever for the same or for any other costs or other
expenses incurred by the Applicant in preparation or submission of the application,
regardless of the conduct or outcome of the empanelment process.

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page4
 Tables of Contents
Section I ................................................................................................................................................ 6
Instruction to Applicants ............................................................................................................. 6
1.1 Introduction ......................................................................................................................... 6
1.2 Facility Management at Railway Stations .................................................................... 6
1.3 Services ................................................................................................................................ 6
1.4 Empanelment for Pre-qualification................................................................................ 8
1.5 Tenure of Empanelment ................................................................................................... 9
1.6 Role of Authority and the Service Provider ................................................................ 9
1.7 Type of Applicant ............................................................................................................. 10
1.8 Completeness of Application........................................................................................ 10
1.9 Application Preparation Costs ..................................................................................... 10
1.10 Amendment to the EOI.................................................................................................... 10
1.11 Authority’s Right to Terminate the Process ............................................................. 11
1.12 Site Visit and Verification of Information ................................................................... 11
1.13 EOI Viewing, Downloading & EOI Document Fee.................................................... 11
1.14 Standing Earnest Money Deposit (SEMD) ................................................................. 12
1.15 Application submission Instructions & evaluation process ................................ 13
1.16 Issue of Empanelment Letter ........................................................................................ 16
1.17 Authority’s Right to accept or reject any or all Applications ............................... 16
Section-II ............................................................................................................................................ 18
TECHNICAL ELIGIBILITY AND BRIEF SCOPE OF WORK FOR VARIOUS SERVICES18
1. VARIOUS SERVICES FOR EMPANELMENT:................................................................. 19
2. TECHNICAL ELIGIBILITY CRITERIA FOR SERVICES: ............................................... 21
Section III............................................................................................................................................ 41
APPENDIX (TECHNICAL FORMS) ............................................................................................ 41
APPENDIX - TECHNICAL FORMS ................................................................................................ 42
FORM 1 - Check-list for the Technical Forms .......................................................................... 42
FORM 2-Letter Comprising the Technical Forms .................................................................... 43
FORM 3 – Particulars of Applicant .............................................................................................. 45
FORM 4- Format for Declaration by the applicant for not being Blacklisted/ Debarred 46
FORM 5 – Format for Annual Turnover ...................................................................................... 47
FORM 6 - Details of Project ........................................................................................................... 48
FORM 7 - Power of Attorney ......................................................................................................... 49
FORM 8 – Details of SEMD and EOI Application Fee ............................................................. 51

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page5
 Section I
Instruction to Applicants
1.1 Introduction
Ministry of Railways (MOR) has decided to develop/redevelop certain identified
railway stations across India through a special purpose company named as ‘Indian
Railway Stations Development Corporation Limited’ (hereinafter referred to as
“IRSDC” or “Authority”) established under the Companies Act, 1956 with equity
participation of Rail Land Development Authority (RLDA) and Ircon International
Limited (IRCON).

IRSDC has been approved as the nodal agency for the development/redevelopment
of all railway stations across Indian Railway network and also the main Project
Development Agency. IRSDC is responsible for facility management of entrusted
railway stations and to undertake the said obligations it has appointed Facility
Manager.

1.2 Facility Management at Railway Stations

IRSDC is presently managing facility management for five stations viz.,
 Chandigarh
 Anand Vihar Terminal
 Pune
 Secunderabad &
 Bengaluru City
and it has already appointed the Station Facility Managers for these stations. Facility
Manager is an established integrated facility management agency who is undertaking
operations, maintenance, and repair at station along with collection of station
revenues. IRSDC may takeover other stations over Indian Railways.

1.3 Services
In order to manage various services and maintain the public services at the
aforementioned railway stations & other railway stations under IRSDC as decided by
Authority on shorter term through temporary contracts, Authority intends to call for
limited bids. Authority seeks Applications from the interested service providers and
operators “Applicants” for Empanelment ”Project” through this Expression of
Interest “EOI” for being pre-qualified and shortlisted applicants for various services.
The services are,
a) Catering Services: The Catering services shall be broadly divided into three
categories. The applicants may apply for empanelment in any 01 (One) of the three
categories as under.
SN Empanelment Brief Scope of Work (Catering Unit)
Category
1 Category A Setting-up, Operation & Management of Catering Stalls
2 Category B Setting-up, Operation & Management of Quick Food Joint
3 Category C Setting-up, Operation, Management & Transfer of Food
Plaza

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page6
 Participation parameter of Empanelment category: The empanelled service
providers under the various categories in Catering services shall be eligible for
participation in call of limited bids as under:
1) Empanelled Service Provider under Category-A shall be eligible for
participation in limited bids for units under Category-A;
2) Empanelled Service Provider under Category-B shall be eligible for
participation in limited bids for units under Category-A & B; &
3) Empanelled Service Provider under Category-C shall be eligible for
participation in limited bids for units under Category-A, B & C;

b) Advertisement Services

c) Parking Services

d) Pest Control Services

e) Retail Services: Retail services shall be broadly divided into two categories. The
applicants may apply for empanelment in any of the two categories as under:

SN Empanelment Brief Scope of Work (Retail Unit)

Category
1 Category Setting-up, Operation & Management of Multipurpose
Retail-1 Stalls
2 Category Setting-up, Operation & Management of Retail Outlet
Retail-2

Participation parameter of Empanelment category: The empanelled service

providers under the categories in Retail services shall be eligible for participation in
call of limited bids as under:
1) Empanelled Service Provider under Category Retail-1 shall be eligible for
participation in limited bids for units under Category Retail-1; &
2) Empanelled Service Provider under Category-Retail-2 shall be eligible for
participation in limited bids for units under Category Retail-1 & Retail-2.

f) Innovative Services

g) Housekeeping and Mechanical Electrical & Plumbing (MEP) Services

h) Pay & Use facility services

i) Cloak Room Services

The aforementioned services and/or the category thereof, as applicable, may

be amended/deleted/revised and any other service/s may be added by the
Authority from time to time.

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page7
 In case, an applicant is interested to get empanelled in more than 01 (One)
service then, he shall have to apply separately and submit separate
applications for each service. In such case, the EOI Application Fee & SEMDs
shall be payable as under:

1. EOI Application Fee: Single EOI application Fee shall be payable, as applicable,
by the applicants.
2. SEMDs: Separate SEMDs for each service shall be payable by the applicant.

Applicants interested in getting empanelled in more than 1 service shall be

required to compile all the EOI applications pertaining to more than 1 service in
a single PDF file for uploading on CPP portal.

1.4 Empanelment for Pre-qualification

With a view to simplify & expedite processing and to avoid the cumbersome process
of evaluation, Authority intends to call for limited bids for shorter duration temporary
contracts from the empanelled service providers who shall be pre-qualified under
different categories from time to time. For this purpose, Authority has decided to
stream-line and ease the process of pre-qualification and shortlisting of Applicants
through the empanelment of service providers. This EOI is being issued for short
listing of Applicants for the aforementioned services being done through IRSDC.

The empanelment is not an award of license or contract nor does it guarantee any
award of contract or license. The process of call of limited bids from the empanelled
service providers for the award of temporary license or contract shall be separately
issued with the Bid Document containing terms and conditions of such license
including the Scope of Work, Layout, location, rough sketch of the area & financial bid
etc. by the Authority.

Applicants who wish to apply in response to this EOI (the “Applicant(s)”) are invited
to submit their Applications for empanelment hereunder. IRSDC invites the EOI for the
participation of eligible entities for “Empanelment of Service Providers for
management of Various Services at Railway stations”.

Applicants may note that the empanelment for the aforementioned services shall be
distinct and different from each other with separate scope of work and the eligibility
criteria which is detailed at Section-II. In case, an applicant is interested to get
empanelled in more than 01 (One) service then, he shall have to apply
separately and submit separate applications for each service. In such case, the
EOI Application Fee & SEMDs shall be payable as under:

1. EOI Application Fee: Single EOI application Fee shall be payable, as applicable,
by the applicants.
2. SEMDs: Separate SEMDs for each service shall be payable by the applicant.

Applicants interested in getting empanelled in more than 1 service shall be

required to compile all the EOI applications pertaining to more than 1 service in
a single PDF file for uploading on CPP portal.

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page8
 1.5 Tenure of Empanelment
The empanelment shall be valid for a period upto 31.3.2026. Authority reserves the
right to amend the period of validity of empanelment. In case, the empanelment is
terminated by Authority, the SEMD shall be refunded after deduction of any dues to
Authority. The empanelled service provider shall be bound by the decision of
regarding the period of validity as decided by Authority.

1.6 Role of Authority and the Service Provider

Role of Authority
a) Upon receipt of the EOI applications, Authority will process the applications for
evaluation as per the criteria and the terms & conditions of the EOI document.
Authority shall declare the applicants to be empanelled service providers for the
respective services from among the applicants who will be fulfilling the eligible
criteria and other conditions for the respective service as per the EOI document.
Applications which will not fulfil the conditions as per the eligibility criteria and the
terms and conditions of the EOI document shall be rejected.
b) Authority will invite financial Bids (limited tender) from the empanelled service
providers for provision of various services as mentioned in the Clause 1.3 for
award of temporary contract.
c) The empanelled service providers shall be pre-qualified and eligible to participate
in the limited tenders for provision of various services as per their respective
empanelment mentioned in the Clause 1.3. The empanelled service providers
shall be required to participate in the limited tenders.
d) In case of non-participation by empanelled service provider in limited tenders /call
of bids called by the Authority for a long duration, the empanelment shall be
reviewed and the empanelment may be withdrawn or terminated by Authority.
e) The railway stations are operational 24x7 and the services at the station being
public service for the travelling passengers, normally, in the call of limited bids, the
bidders will be given 7 days or more for submission of financial bids. However, in
cases when the services are to be maintained in exigency and the service provider
is to be engaged urgently to maintain the public services, the financial bids may be
called in lesser duration/days but not less than 3 days for submission of the bids.
f) Authority shall call for limited tenders for award of temporary contract generally for
tenure of 2 years. However, the tenure of the contract may vary as decided by
Authority from time to time.
g) Empanelment is not an award of license or contract nor does it guarantee any
award of contract or license. The empanelment is for pre-qualification of service
providers for the call of limited bids for award of temporary license. The process of
call of limited bids from the empanelled service providers for the award of
temporary license or contract shall be separately issued with the Bid Document
containing terms and conditions of such license including the Scope of Work,
Layout, location, rough sketch of the area & financial bid etc. by the Authority.
h) Authority shall not be responsible for any delay due to any reason including postal
delay etc.

EOI for Empanelment of Service Providers for Various Services at Railway Stations Page9
 Role of the Service Provider
a) As per the empanelment under respective service, the empanelled service
provider will be required to participate in the limited call of bids process called by
Authority. The empanelled service provider shall be required to submit financial
bids as the details prescribed in the bid document.
b) The empanelled service provider shall submit the financial bids through ONLINE
or the mode as prescribed in the bid document. The bids shall be accepted only
through the mode as per the bid document.
c) The bids shall be processed for evaluation and as per the bid document, the
successful bidder shall be declared. The successful bidder shall be issued award
letter for the specific contract. Upon award of any contract, the service
provider/licensee shall be required to get GST registration of the respective state
within 15 days from the date of issue of Letter of Award.
d) After receipt of Letter of Award for provision of various services as per the
conditions of the bid document, the successful bidder will mobilize his resources
required for provision of the requisite services as per the details and the terms &
conditions of the bid document.
e) The provision of services shall be as per the terms & conditions of the bid
document.
1.7 Type of Applicant
The Applicant may be a natural person, public or private entity. Consortium or JV is not
allowed. The term “Applicant” used herein will apply to a single entity.

1.8 Completeness of Application

The Application should be complete in all respects. Failure to furnish information required by
the EOI document or submission of a proposal not responsive to the EOI document in every
respect will be at the Applicant's risk and may result in rejection of its application and
forfeiture of the Security Earnest Money Deposit (SEMD).

1.9 Application Preparation Costs

i. The Applicant shall submit the application at its own cost and expense. The Authority
shall not be held responsible for any cost incurred by the Applicant. Submission of a
Application does not entitle the Applicant to claim any cost and rights over Authority,
regardless of the conduct or outcome of the Empanelment Process.
ii. All materials submitted by the Applicant shall be the absolute property of Authority
and no rights e.g. copyright shall be entertained by Authority.

1.10 Amendment to the EOI

i. Any amendments made to the EOI would be published on online only as mentioned
in Information Sheet in NIE at any time before the deadline of submission of
Application and no separate information shall be communicated to individual
Applicants. Authority may provide suitable time for submission of applicants in such
cases when corrigendum is issued.
ii. All amendments, corrigendum, addendum, responses, supplementary information
etc. issued under this EOI shall become integral part of the EOI.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 10
 iii. The Applicants are advised to visit the IRSDC website as mentioned in Information
Sheet in NIE on regular basis to check for necessary updates. Authority also
reserves the right to amend the dates mentioned in this EOI.
iv. The Applicants are to ensure that such addendum(s)/corrigendum(s) (if any) is also
downloaded by them. This shall be the responsibility of the prospective registered
Applicant to check the web site for any such corrigendum/addendum at the time of
closing time of EOI and ensure that application submitted by them are in accordance
with all the corrigendums/ addendums.
v. Authority may open the EOI process again with the fixed date for submission of
applications or the EOI process may be kept open with fixed date of opening of
applications or any other change in the EOI process. The decision of Authority shall
be final and Applicant/s and the empanelled service providers shall be bound by the
decision of Authority and shall have no claim whatsoever.

1.11 Authority’s Right to Terminate the Process

Authority may terminate the Empanelment Process at any time and without assigning any
reason. The Authority shall not be held liable, at any point of time, for such decision.

1.12 Site Visit and Verification of Information

As mentioned in Clause 1.2, IRSDC is presently handling Facility Management of five
stations (Pune, Anand Vihar, Chandigarh, Bengaluru & Secunderabad). Authority may
takeover other railway stations in future. The Applicants are encouraged to visit and examine
these stations and obtain for itself, at its own responsibility and risk, all information including
applicable Laws and regulations or any other matter considered relevant by them that may
be necessary for submission of the application. The costs of visiting the stations shall be
borne by the Applicant. For any clarification, the Applicants shall contact as per the details
mentioned in Information Sheet of NIE.

1.13 EOI Viewing, Downloading & EOI Document Fee

i. EOI Document can be viewed/downloaded from the CPP Portal as mentioned in
Information Sheet of NIT. The EOI document is free of cost however, EOI application
fee, as mentioned in the NIE, is to be submitted by the applicant which is non-
refundable and shall be made part of the EOI application by the applicant.
The procedure for submission is as follows: -
 Interested applicants who wish to apply should visit website
[Link] which is the only website for submission of
application.
 Applicants are required to enroll on the CPP module of the Central Public
Procurement Portal (URL:[Link] by clicking on the link
“Online bidder Enrollment” on the CPP Portal which is free of charge.
 To apply for the EOI by submission of the EOI application, it is mandatory for the
applicant to get them/their firms/company registered with CPP Portal to have their
user ID & password.
 Applicants are advised to register their valid email address and mobile numbers as
part of the registration process. These would be used for any communication from
the CPP Portal.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 11
  Upon enrolment, the applicants will be required to register their valid Digital Signature
Certificate (Class III Certificates with signing key usage) issued by any Certifying
Authority recognized by CCA India (e.g. Sify / nCode / eMudhra etc.), with their
profile.
 Only one valid DSC should be registered by an applicant. Please note that the
applicants are responsible to ensure that they do not lend their DSC’s to others which
may lead to misuse.
 Applicant then is required to log in to the site through the secured log-in by entering
their user ID /password and the password of the DSC / e-Token
 There are various search options built in the CPP Portal, to facilitate applicants to
search active tenders by several parameters. These parameters could include
Empanelment ID, Tender ID, Organization Name, Location, Date, Value, etc. There
is also an option of advanced search for empanelment, wherein the bidders may
combine a number of search parameters such as Organization Name, Location,
Date, Other keywords etc. to search for EOI empanelment on the CPP Portal.
 Once the applicants have selected the empanelment they are interested in, they may
download the required documents. These documents can be moved to the respective
‘My Tenders’ folder. This would enable the CPP Portal to intimate the applicant
through SMS / email in case there is any corrigendum issued to the EOI
empanelment.
ii. The EOI document is free of cost. However, applicants shall have to submit EOI
application fee which is non-refundable and shall be submitted along with the EOI
application.
iii. The EOI Application complete in all form shall be submitted online.

Applicant may note that while submitting the online application they are required to
submit only following document as mentioned under Section- III:

Appendix (Technical forms) comprising FORM-1 to FORM-8 (duly filled) as mentioned

in the EOI document

Scanned/digitally signed EOI document is not required to be submitted at the time of

online submission of EOI application. Section- I, II & III shall remain inseparable part
of the EOI Document.

1.14 Standing Earnest Money Deposit (SEMD)

i. Each applicant shall, simultaneous with submission of its profile/documents as part of
its Eligibility criterion, furnish the SEMD (refundable) for an amount of Rs. 2,00,000/-
(Rupees Two Lakhs only) in the form of a RTGS/NEFT as per details mentioned on
serial no 3 in Information Sheet of NIE.
ii. Applicant is required to provide their bank Details (Name of Bank & Branch, Account
No., name of Account Holder, IFSC details) along with a copy of cancelled cheque.
iii. The SEMD of the unsuccessful Applicants shall be returned within 60 (sixty) days
from the date of issue of letter of rejection. The SEMD of the empanelled applicant
shall be retained as Standing Earnest Money Deposit.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 12
 iv. The SEMD of the empanelled service providers shall be refunded on completion of
the tenure of the empanelment or termination of the empanelment process by
Authority.
v. No interest will be paid by Authority on the SEMD amount refunded to the Applicants.
vi. The Application submitted without SEMD shall be summarily rejected.
vii. The SEMD shall be forfeited:
a. If an Applicant makes material misrepresentation or gives any materially
incorrect or false information to the Authority.
b. In case the Selected Applicant fails to comply with the terms and conditions of
this EOI.
c. If during the application process, the Applicant indulges in any deliberate act
that would jeopardize or unnecessarily delay the process of application
evaluation and finalization.
d. If, during the Empanelment Process or after the empanelment, any
information is found false/ fraudulent/malafide.
e. If the Applicant engages in any of the Fraud and Corrupt Practices specified
in Clause 1.17 of this EOI.
viii. The decision of Authority regarding forfeiture of the SEMD shall be final and binding
upon all the Applicants.
ix. MSMEs registered with District Industries Centres, Khadi and Village Industries
Commission, Khadi and Village Industries Board, Coir Board, National Small
Industries Corporation, Directorate of Handicraft and Handloom, any other body
specified by Ministry of MSME etc. with valid registration for the services as required
under the EOI are exempt from payment of EOI Application Fee. Applicants
submitting application under MSME category are required to submit valid MSME
certificate issued by Competent Authority (as mentioned above). Applicant is required
to ensure validity of their MSME certification for the services as required under the
application and mentioned in Clause no. 1.3 of Section I and also mentioned in
Section II for availing exemption of payment of application fee of this EOI document.
The application shall be summarily rejected, if the MSME certification is found to be
invalid and the applicant has claimed exemption as MSME and has not submitted the
Application Fee.
In addition to above, Startups recognised by DPIIT are exempt from payment of EOI
Application fee. Applicants submitting application as Startup are required to submit
valid recognition certificate issued by DPIIT. Applicant is required to ensure validity of
their recognition for business/services as required under the application and
mentioned in Clause no. 1.3 of Section I and also mentioned in Section II for availing
exemption of payment of application fee of this EOI document. The application shall
be summarily rejected, if the Startup recognition certificate is found to be invalid and
the applicant has claimed exemption as Startup and has not submitted the
Application Fee.

1.15 Application submission Instructions & evaluation process

1.15.1 Application submission Format

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 13
 The entire application shall be submitted strictly as per the format specified in this EOI at
APPENDIX (Technical Forms) mentioned in Section III. The applications in deviation from
the prescribed format are liable to be rejected summarily.

Applicant may note that while submitting the online application they are required to
submit only following document as mentioned under Section- III:

Appendix (Technical forms) comprising FORM-1 to FORM-8 (duly filled) as mentioned

in the EOI document

Scanned/digitally signed EOI document is not required to be submitted at the time of

online submission of EOI application. Section- I, II & III shall remain inseparable part
of the EOI Document.

1.15.2 Application Submission Instructions

i. The Applicant shall provide all the information sought under this EOI. Authority shall
evaluate only those Applications that are received in the specified forms and
complete in all respects.
ii. Applicants may note that the eligibility criteria for empanelment for the different
services are distinct and different from each other as per the details in Section-II. In
case, an applicant is interested to get empanelled in more than 01(One) service
then, he shall have to apply separately and submit separate applications for
each service.
iii. No Applicant shall submit more than one application for each category of service
under this EOI.
iv. The Applicant should submit a Power of Attorney as per the format set forth in the
EOI (FORM 7 of APPENDIX) authorizing the signatory of the Application to commit
on behalf of the Applicant. The person/ official of the Applicant who signs the
application shall obtain a Power of Attorney from the Applicant, which shall be
submitted with the Application. All pages of the application and its annexures, etc.
shall be digitally signed and stamped by such authorized person.
v. Only technical forms is to be submitted by applicants for empanelment as per below:

Technical forms
a. Applicants shall submit the Technical forms in the formats at APPENDIX
(Technical Forms).
b. While submitting the Technical forms, the Applicant shall, in particular, ensure
that:
i. The Standing Earnest Money Deposit (SEMD) & EOI Application Fee is
provided;
ii. All forms are submitted in the prescribed formats.
iii. Power of Attorney, if applicable, is executed as per Applicable Laws. The
Applicant should submit for verification the extract of the charter documents
and other documents such as a resolution/power of attorney in favour of the
person executing this Power of Attorney for the delegation of power hereunder
on behalf of the Applicant.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 14
 iv. Applicant is required to submit the relevant financial information related to the
EOI application and the Technical Forms as provided in Section III. On
submission of any irrelevant financial information, not related to this EOI
application, Authority may treat the application for disqualification and
application may be rejected.
v. In case it is found during the evaluation or at any time before empanelment or
after empanelment and during the period of subsistence thereof, that one or
more of the eligibility conditions have not been met by the Applicant or the
Applicant has made material misrepresentation or has given any materially
incorrect or false information, the Applicant shall be disqualified & rejected.

Applicant may note that while submitting the online application they are required to
submit only following document as mentioned under Section- III:

Appendix (Technical forms) comprising FORM-1 to FORM-8 (duly filled) as mentioned

in the EOI document

Scanned/digitally signed EOI document is not required to be submitted at the time of

online submission of EOI application. Section- I, II & III shall remain inseparable part
of the EOI Document.

1.15.3 Responsive Applications

Prior to evaluation of Applications, Authority shall determine whether each application is
responsive to the requirement of EOI. An application may be construed as a responsive only
if:
(a) the Technical forms is received in the form specified in EOI Document;
(b) it is accompanied by the requisite Application fees, as applicable, and SEMD;
(c) it is accompanied by the Power of Attorney as specified in Clause 1.15.2 (iv);
(d) it contains all the information (complete in all respects) as requested in the EOI
including all FORMS as stipulated in the EOI Document;
(e) it does not contain any condition or qualification; and
(f) It contains a copy of certificate of Chartered Accountant/ Statutory Auditor as per
FORM 5 & 6.
The Authority will subsequently examine and evaluate the Technical forms of the responsive
Applicant. During the evaluation, Authority may seek clarifications and/or documents from
the responsive applicants in case not submitted by the applicant.

Authority reserves the right to terminate the EOI process at any stage and will not be
responsible for any loss or damages which the applicant may incur in the process.
The application can be rejected without assigning any reason

1.15.4 Acknowledgement of Understanding of Terms

By submitting a application, each Applicant shall be deemed to acknowledge that he has
carefully read all sections of this EOI document, including all forms, annexure, corrigendum
and addendums (if any) hereto, and has fully informed itself as to all existing conditions and
limitations.

1.15.5 Evaluation of Application

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 15
 (a) Authority shall constitute a Evaluation Committee (EC) to screening & evaluate the
responses of the applicants.
(b) The Evaluation Committee constituted by Authority shall evaluate the responses
to the EOI for empanelment from applicants and all supporting documents.
Inability to submit requisite supporting documents, may lead to rejection.
(c) Each of the responses shall be evaluated as per the criteria and requirements
specified in this EOI document.
(d) The EC may seek clarifications from any applicant w.r.t its application and may
visit the applicant’s client site to validate the credential/ citations claimed by such
applicant.
The decision of the Evaluation Committee in the evaluation of responses to the EOI for
empanelment shall be final. No correspondence shall be entertained in this regard.

1.16 Issue of Empanelment Letter

After completion of the process of evaluation of the applications submitted by the applicants,
Authority will declare empanelment & issue letter of empanelment to the Successful
Applicants under different categories.

In cases when the applicant is empanelled on provisional basis, due to submission of

provisional turnover certified by Management as per the condition mentioned in Section II
then such provisional empanelment shall be subject to submission of the audited accounts
for the respective financial year upon completion of such period/deadline issued by Govt.
Such provisionally empanelled service providers will be required to submit the audited
accounts for the respective financial year upon completion of such period/deadline issued by
Govt. failing which the provisional empanelment may be terminated by Authority.

The applications of applicants who could not qualify for empanelment as per the provisions
of the EOI document will be rejected. The applicants whose applications are rejected may
apply afresh again.

1.17 Authority’s Right to accept or reject any or all Applications

Authority reserves the right to accept or reject any Application, and to annul the
empanelment process and reject any or all Applications at any time prior to empanelment,
without thereby incurring any liability to the affected Applicant or Applicants or any obligation
to inform the affected Applicant or Applicants of the grounds for Authority’s action.

1.17.1 Fraud and Corrupt Practices

(a) The Applicants and their respective officers, employees, agents and advisers
shall observe the highest standard of ethics during the Empanelment Process.
Notwithstanding anything to the contrary contained in this EOI, Authority shall
reject an Application without being liable in any manner whatsoever to the
Applicant, if it determines that the Applicant has, directly or indirectly or through
an agent, engaged in corrupt practice, fraudulent practice, coercive practice,
undesirable practice or restrictive practice (collectively the “Prohibited Practices”)
in the Empanelment Process. In such an event, Authority shall, without prejudice
to its any other rights or remedies, forfeit and appropriate the SEMD , as the case
may be, as mutually agreed genuine pre-estimated compensation and damages

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 16
 payable to Authority for, inter alia, time, cost and effort of Authority, in regard to
the EOI, including consideration and evaluation of such Applicant’s Application.
(b) Without prejudice to the rights of Authority under Clause 1.17.1 (a) hereinabove
and the rights and remedies which Authority may have under the terms &
conditions of the EOI, if a Applicant, as the case may be, is found by Authority to
have directly or indirectly or through an agent, engaged or indulged in any corrupt
practice, fraudulent practice, coercive practice, undesirable practice or restrictive
practice during the Empanelment Process, or after the issue of the empanelment
letter, such Applicant shall not be eligible to participate in any EOI or tenders
issued by Authority during a period of 2 (two) years from the date such Applicant,
as the case may be, is found by Authority to have directly or through an agent,
engaged or indulged in any corrupt practice, fraudulent practice, coercive
practice, undesirable practice or restrictive practice, as the case may be.
(c) For the purposes of this Section, the following terms shall have the meaning
hereinafter respectively assigned to them:
 “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or
indirectly, of anything of value to influence the action of any person connected with
the Empanelment Process (for avoidance of doubt, offering of employment to or
employing or engaging in any manner whatsoever, directly or indirectly, any
official of Authority who is or has been associated in any manner, directly or
indirectly with the Empanelment Process or the LOA or has dealt with matters
concerning the Contract or arising therefrom, before or after the execution thereof,
at any time prior to the expiry of one year from the date such official resigns or
retires from or otherwise ceases to be in the service of Authority, shall be deemed
to constitute influencing the actions of person connected with the Empanelment
Process); or (ii) save as provided herein, engaging in any manner whatsoever,
whether during the Empanelment Process or after the issue of the LOA or after
the execution of relating to the Assignment or the LOA or the Contract, who at any
time has been or is a legal, financial or technical consultant/ adviser of Authority in
relation to any matter concerning the Assignment;
 “fraudulent practice” means a misrepresentation or omission of facts or
disclosure of incomplete facts, in order to influence the Empanelment Process;
 “coercive practice” means impairing or harming or threatening to impair or harm,
directly or indirectly, any persons or property to influence any person’s
participation or action in the Empanelment Process;
 “undesirable practice” means (i) establishing contact with any person connected
with or employed or engaged by Authority with the objective of canvassing,
lobbying or in any manner influencing or attempting to influence the Empanelment
Process; or (ii) having a Conflict of Interest; and
 “restrictive practice” means forming a cartel or arriving at any understanding or
arrangement among Applicants with the objective of restricting or manipulating a
full and fair competition in the Empanelment Process.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 17
 Section-II
TECHNICAL ELIGIBILITY AND BRIEF SCOPE OF WORK FOR VARIOUS
SERVICES

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 18
 1. VARIOUS SERVICES FOR EMPANELMENT:
The various services under which the empanelment shall be done are mentioned
below. Authority may add or delete any or all services or amended any services from
time to time. Some of the services have been classified in categories viz. Catering
Services and Retail services. Applicants desirous in getting empanelled for these
services shall have to apply for any 1 (One) specific category under the respective
service. In case, an applicant is interested to get empanelled in more than 01
(One) service then, he shall have to apply separately and submit separate
applications for each service. In such case, the EOI Application Fee & SEMDs
shall be payable as under:

1. EOI Application Fee: Single EOI application Fee shall be payable, as applicable,
by the applicants.
2. SEMDs: Separate SEMDs for each service shall be payable by the applicant.

Applicants interested in getting empanelled in more than 1 service shall be

required to compile all the EOI applications pertaining to more than 1 service in
a single PDF file for uploading on CPP portal.

The various services for empanelment are,

a) Catering Services:
Catering services shall be broadly divided into three categories. The applicants may
apply for empanelment in any 01 (One) of the three categories.
SN Empanelment Brief Scope of Work (Catering Unit)
Category
1 Category A Setting-up, Operation & Management of Catering Stalls
2 Category B Setting-up, Operation & Management of Quick Food Joint
3 Category C Setting-up, Operation, Management & Transfer of Food Plaza

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 19
 1. Category – A (Catering Stall): This category shall include setting-up, operation &
management of Catering stall. The catering stall is a unit which offers various food
& beverage (F&B) items to the passengers. The selling rates of the F&B items
generally is printed maximum retail price (MRP) based and few F&B items and/or
their rates may be regulated by Authority. The rates of the local delicacies/regional
items to be sold require approval of Authority.
2. Category – B (Quick Food Joint): This category shall include setting-up,
operation & management of Quick Food Joint. This catering unit offers various
food & beverage (F&B) items including snacks to the passengers. The selling
rates of the F&B items are generally market oriented. The packaged items are
sold at the printed maximum retail price (MRP) based and few F&B items and/or
their rates may be regulated by Authority. The rates of the local delicacies/regional
items to be sold require approval of Authority. The unit may or may not have
seating facility with/without kitchen as per the plan.
3. Category – C (Food Plaza): This category shall include setting-up, operation,
management & transfer of Food Plaza. This catering unit generally has large area
and has generally air-conditioned dining facility and kitchen. It offers meals of
various cuisines and food & beverage (F&B) items including snacks to the
passengers. The selling rates of the F&B items are generally market oriented. The
packaged items are sold at the printed maximum retail price (MRP) based and few
F&B items and/or their rates may be regulated by Authority. The rates of the local
delicacies/regional items to be sold require approval of Authority

Participation parameter of Empanelment category: The empanelled service

providers under the various categories in Catering services shall be eligible for
participation in call of limited bids as under:
1) Empanelled Service Provider under Category-A shall be eligible for
participation in call of limited bids for units under Category-A;
2) Empanelled Service Provider under Category-B shall be eligible for
participation in call of limited bids for units under Category-A & B; &
3) Empanelled Service Provider under Category-C shall be eligible for
participation in call of limited bids for units under Category-A, B & C;

b) Advertisement Services – This shall comprise of management of the advertisement

through displays & other modes at the railways stations.

c) Parking Services - This shall comprise of management of parking services for

parking of bicycle & 2/3/4 wheelers and may include the parking with access control
with boom barriers.

d) Pest Control Services - This shall comprise of management & operation of the pest
control services at the earmarked area at railway stations.

e) Retail Services: Retail services shall be broadly divided into two categories. The
applicants may apply for empanelment in any of the two categories as under:

SN Empanelment Scope of Work (Retail Unit)

Category

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 20
 1 Retail-1 Setting-up, Operation & Management of Multipurpose
(MPS) Stalls
2 Retail-2 Setting-up, Operation & Management of Retail Outlet

1. Retail-1 (MPS Stalls): This category shall include setting-up, operation &
management of MPS stall. The MPS stall is a unit which offers various journey
convenience items generally used by the travelling passengers. The selling rates
of the items generally is printed maximum retail price (MRP) based and few items
and/or their rates may be regulated by Authority.
2. Retail-1 (Retail Outlet): This category shall include setting-up, operation &
management of Retail outlet. This unit offers items including F&B items, journey
convenience items generally used by the travelling passengers. Authority issues
list of excluded items for the unit. The selling rates of the items generally is printed
maximum retail price (MRP) based and few items and/or their rates may be
regulated by Authority.
Participation parameter of Empanelment category: The empanelled service
providers under the categories in Retail services shall be eligible for participation in
call of limited bids as under:
1) Empanelled Service Provider under Category Retail-1 shall be eligible for
participation in call of limited bids for units under Category Retail-1; &
2) Empanelled Service Provider under Category-Retail-2 shall be eligible for
participation in call of limited bids for units under Category Retail-1 & Retail-2.

f) Innovative Services - This category shall include setting-up, operation &

management of any innovative services or model of business. Based on the
availability of the services at Railway stations and/or other criteria, Authority shall
decide the classification of a service under innovative services.
g) Housekeeping and Mechanical Electrical & Plumbing (MEP) Services: This shall
be for management & operations of housekeeping and MEP services at the railway
stations.

h) Pay & Use facility: This shall be for management & operations of Pay & Use facility
services at the railway stations.

i) Cloak Room Services: This shall be for management & operation of the cloak room
services at the railway stations

2. TECHNICAL ELIGIBILITY CRITERIA FOR SERVICES:

To be considered as technically qualified, an Applicant shall fulfil the following eligibility

criteria. The Applicant failing to meet the eligibility criteria shall be disqualified and shall not
be considered for empanelment process. The eligibility criteria has been classified in 2 (Two)
parts viz., Common Criteria & Service Specific Criteria. The details are as under:

a) PART - A Common criteria: All Applicants applying for empanelment irrespective of

the service shall have common eligibility criteria for following criteria (Basic
Requirement) classified as Part-A:

1. Legal Entity

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 21
 2. Blacklisting

b) PART - B Service Specific Criteria: The criteria other than the common criteria, as
mentioned above, for the various services shall be specific to the services and shall be
different for each of the various services. The service specific criteria (Basic
Requirement) for various services classified as Part-B are as under:

1. Annual Turnover
2. Similar Project Experience

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 22
 2.01 PART-A Common Criteria

The common criteria for empanelment under all the services are detailed as under:

S. No. Basic Specific Requirements Documents

Requirement Required

2.01a Legal Entity The Applicant should be a legal entity, which may Copy of certificate
be: of incorporation
/registration
The Applicant should be a legal entity, which may under relevant
be: law.
- Individuals
- Proprietorship entities
- A company, incorporated under
Companies Act, 2013 or 1956, amended
till date; or
- A society, established under Societies
Registration Act, 1860 or any analogous
law enacted by a State Government in
India;
- A cooperative society, established under
Cooperative Societies Act, 1912,
Multistate Cooperative Societies Act, 1984
or any analogous law enacted by a State
Government in India, or
- A Limited Liability Partnership Firm,
incorporated under Limited Liability
Partnerships Act, 2008, or
- A partnership firm registered under
Partnership Act, 1932, or
- A Trust established under Indian Trusts
Act, 1882 or Bombay Public Trusts Act,
1950, or any analogous law enacted by a
State Government in India
2.01b Blacklisting The Applicant should not have been blacklisted Undertaking by
by Central Government/ any State Government/ the authorized
Public Sector Undertaking in India or similar signatory as per
agencies globally for unsatisfactory past the format given
performance, corrupt, fraudulent or any other at FORM 4 of
unethical business practices as on the date of APPENDIX
submission of the application. (Technical
Forms) of the EOI
document

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 23
 2.02 PART- B: SERVICE SPECIFIC CRITERIA

The specific criteria for empanelment under various services and their category, if any under
any services, are detailed below. The specific criteria refer to the Annual Turnover and
similar project experience of the applicant. The specific criteria are as under:

2.02.1 CATERING SERVICES: CATEGORY- A

(Annual Turnover and Similar Work Experience for Setting up, Operation and
Management of Catering Stalls):
S. No. Basic Specific Requirements Documents Required
Requirement

2.02.1a Annual Turn For Catering Stall Applicants are required to submit FORM-
over (Category A) 5 of Section-III issued by Statutory
Applicant shall have an auditor/ Chartered Accountant, clearly
average annual turnover of specifying the turnover of the Applicant.
INR 10 Lakhs for last 3 The FORM-5 must bear UDIN.
financial years 2017-18, 2018- Notwithstanding anything to the contrary
19 & 2019-20. contained herein in the event that the
Application due date falls within Six
months of the closing of the last financial
year & Accounts of the applicant has not
been audited, then Applicant will be
required to submit provisional turnover
certified by Management. In such cases,
the application shall be processed for
provisional empanelment and if an
applicant is empanelled provisionally
then such empanelled service providers
will be required to submit the audited
accounts for the respective financial year
upon completion of such period/deadline
issued by Govt. failing which
empanelment may be terminated.

2.02.1b Similar The Bidder should have Applicant shall enclose FORM-6 of
Project experience in operation & Section-III issued by Statutory
Experience management of “Similar auditor/Chartered Accountant, clearly
works” which may be owned specifying the details of similar business
business/awarded contracts/ projects of the Applicant. The FORM-6
franchisee operation/ must bear UDIN.
partnership business/
Management on lease of
running or completed any retail
outlet/unit/s of Food &
Beverages /Catering during

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 24
 S. No. Basic Specific Requirements Documents Required
Requirement

any of the last three (03) years

(reckoning from Application
Due Date) in Railways Or
outside Railways.
2.02.2 CATERING SERVICES: CATEGORY - B

(Annual Turnover and Similar Work Experience for Setting up, Operation and
Management of Quick Food Joint):

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.2a Annual Turn For Quick Food Joint Applicants are required to submit
over FORM-5 of Section-IV issued by
(Category B) Statutory auditor/Chartered
The Applicant shall have an Accountant, clearly specifying the
average annual turnover of INR turnover of the Applicant. The FORM-
50 Lakhs for last 3 financial years 5 must bear UDIN.
2017-18, 2018-19 & 2019-20. Notwithstanding anything to the
contrary contained herein in the event
that the Application due date falls
within Six months of the closing of the
last financial year & Accounts of the
applicant has not been audited, then
Applicant will be required to submit
provisional turnover certified by
Management. In such cases, the
application shall be processed for
provisional empanelment and if an
applicant is empanelled provisionally
then such empanelled service
providers will be required to submit
the audited accounts for the
respective financial year upon
completion of such period/deadline
issued by Govt. failing which
empanelment may be terminated.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 25
 S. No. Basic Specific Requirements Documents Required
Requirement

2.02.2b Similar The Bidder should have Applicant shall enclose FORM-6 of
Project experience in operation & Section-III issued by Statutory
Experience management of “Similar works” auditor/Chartered Accountant, clearly
which may be owned specifying the details of similar
business/awarded business projects of the Applicant.
contracts/franchisee operation/ The FORM-6 must bear UDIN.
partnership
business/Management on lease
of running or completed any
Catering unit/s viz. Restaurant,
Coffee Shop, Fast Food Outlets
etc. without or without kitchen for
food production and/or dining
facility for customers during any
of the last three (03) years
(reckoning from Application Due
Date) in Railways Or outside
Railways.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 26
 2.02.3 CATERING SERVICES: CATEGORY - C

Annual Turnover and Similar Work Experience for Setting up, Operation and
Management of Food Plaza

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.3a Annual Turn For Food Plaza Applicants are required to submit FORM-5
over of Section-III issued by Statutory
(Category C) auditor/Chartered Accountant, clearly
The Applicant shall have an specifying the turnover of the Applicant. The
average annual turnover of FORM-5 must bear UDIN.
INR 1 Crore for last 3 Notwithstanding anything to the contrary
financial years 2017-18, contained herein in the event that the
2018-19 & 2019-20. Application due date falls within Six months
of the closing of the last financial year &
Accounts of the applicant has not been
audited, then Applicant will be required to
submit provisional turnover certified by
Management. In such cases, the application
shall be processed for provisional
empanelment and if an applicant is
empanelled provisionally then such
empanelled service providers will be
required to submit the audited accounts for
the respective financial year upon
completion of such period/deadline issued
by Govt. failing which empanelment may be
terminated.

2.02.3b Similar The Bidder should have Applicant shall enclose FORM-6 of Section-
Project experience in operation & III issued by Statutory auditor/Chartered
Experience management of “Similar Accountant, clearly specifying the details of
works” which may be similar business projects of the Applicant.
owned business/awarded The FORM-6 must bear UDIN.
contracts/ franchisee
operation/partnership
business/Management on
lease of running or
completed any Catering
unit/sviz. Restaurant,
Coffee Shop, Fast Food
Outlets, Quick Service
Restaurant etc. having
kitchen for food production

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 27
 S. No. Basic Specific Requirements Documents Required
Requirement

and dining facility for

customers during any of the
last three (03) years
(reckoning from Application
Due Date) in Railways Or
outside Railways.

2.02.4 ADVERTISEMENT SERVICES:

Annual Turnover &Similar Work experience

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.4 a Annual Turn The Applicant shall have an average Applicants are required to
over annual turnover of INR 50 Lakhs for submit FORM-5 of Section-III
last 3 financial years 2017-18, 2018-19 issued by Statutory
& 2019-20. auditor/Chartered Accountant,
clearly specifying the turnover of
the Applicant. The FORM-5
must bear UDIN.
Notwithstanding anything to the
contrary contained herein in the
event that the Application due
date falls within Six months of
the closing of the last financial
year & Accounts of the applicant
has not been audited, then
Applicant will be required to
submit provisional turnover
certified by Management. In
such cases, the application shall
be processed for provisional
empanelment and if an applicant
is empanelled provisionally then
such empanelled service
providers will be required to
submit the audited accounts for
the respective financial year
upon completion of such
period/deadline issued by Govt.
failing which empanelment may
be terminated.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 28
 S. No. Basic Specific Requirements Documents Required
Requirement

2.02.4 b Similar The Applicant should have experience Applicant shall enclose FORM-6
Project in operation & management of “Similar of Section-III issued by Statutory
Experience works” which may be owned auditor/Chartered Accountant,
business/awarded contracts/ franchisee clearly specifying the details of
operation/partnership similar business projects of the
business/Management on lease of Applicant. The FORM-6 must
Commercial Advertising works for bear UDIN.
indoor/outdoor media including Display
by hoardings during any of the last
three (03) years (reckoning from
Application Due Date) in Railways Or
outside Railways from
Central/State/Semi. Govt/PSU/ Private
Company/ Municipal Corporation etc.

2.02.5 PARKING SERVICES:

Annual Turnover &Similar Work experience

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.5 a Annual Turn The Applicant shall have an Applicants are required to submit
over average annual turnover of INR 25 FORM-5 of Section-III issued by
Lakhs for last 3 financial years Statutory auditor/Chartered
2017-18, 2018-19 & 2019-20. Accountant, clearly specifying the
turnover of the Applicant. The
FORM-5 must bear UDIN.
Notwithstanding anything to the
contrary contained herein in the
event that the Application due date
falls within Six months of the closing
of the last financial year & Accounts
of the applicant has not been
audited, then Applicant will be
required to submit provisional
turnover certified by Management.
In such cases, the application shall
be processed for provisional
empanelment and if an applicant is
empanelled provisionally then such
empanelled service providers will be
required to submit the audited

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 29
 S. No. Basic Specific Requirements Documents Required
Requirement

accounts for the respective financial

year upon completion of such
period/deadline issued by Govt.
failing which empanelment may be
terminated.

2.02.5 b Similar The Applicant should have Applicant shall enclose FORM-6 of
Project experience in operation & Section-III issued by Statutory
Experience management of “Similar works” auditor/Chartered Accountant,
which may be owned clearly specifying the details of
business/awarded contracts/ similar business projects of the
franchisee operation/partnership Applicant. The FORM-6 must bear
business/ lease of running or UDIN.
completed in managing/operating
Parking Area during any of the last
three (03) years (reckoning from
Application Due Date) in Railways
Or outside Railways.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 30
 2.02.6 PEST CONTROL

Annual Turnover &Similar Work experience

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.6 a Annual Turn The Applicant shall have an average Applicants are required to
over annual turnover of INR 25 Lakhs for submit FORM-5 of Section-III
last 3 financial years 2017-18, 2018- issued by Statutory
19 & 2019-20. auditor/Chartered Accountant,
clearly specifying the turnover
of the Applicant. The FORM-5
must bear UDIN.

Notwithstanding anything to
the contrary contained herein
in the event that the
Application due date falls
within Six months of the
closing of the last financial
year & Accounts of the
applicant has not been
audited, then Applicant will be
required to submit provisional
turnover certified by
Management. In such cases,
the application shall be
processed for provisional
empanelment and if an
applicant is empanelled
provisionally then such
empanelled service providers
will be required to submit the
audited accounts for the
respective financial year upon
completion of such
period/deadline issued by
Govt. failing which
empanelment may be
terminated.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 31
 S. No. Basic Specific Requirements Documents Required
Requirement

2.02.6 b Similar The Applicant should have Applicant shall enclose

Project experience in executing or running FORM-6 of Section-III issued
Experience pest control treatment work during by Statutory auditor/Chartered
any of the last three (03) years Accountant, clearly specifying
(reckoning from Application Due the details of similar business
Date) in Railways Stations/ Metro projects of the Applicant. The
stations /airport/bus terminals FORM-6 must bear UDIN.
/Hotels/ Offices/any commercial
establishments etc.

2.02.7 RETAIL SERVICES: CATEGORY- RETAIL-1

Annual Turnover & Similar Work experience for Multi-purpose stall

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.7 a Annual Turn For Retail 1 Applicants are required to

over The Applicant shall have an average submit FORM-5 of Section-III
annual turnover of INR 10 lakhs for issued by Statutory
last 3 financial years 2017-18, 2018- auditor/Chartered Accountant,
19 & 2019-20. clearly specifying the turnover
of the Applicant. The FORM-5
must bear UDIN.
Notwithstanding anything to
the contrary contained herein
in the event that the
Application due date falls
within Six months of the
closing of the last financial
year & Accounts of the
applicant has not been
audited, then Applicant will be
required to submit provisional
turnover certified by
Management. In such cases,
the application shall be
processed for provisional
empanelment and if an
applicant is empanelled
provisionally then such
empanelled service providers

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 32
 S. No. Basic Specific Requirements Documents Required
Requirement

will be required to submit the

audited accounts for the
respective financial year upon
completion of such
period/deadline issued by
Govt. failing which
empanelment may be
terminated.

2.02.7 b Similar The Applicant should have Applicant shall enclose

Project experience in operation & FORM-6 of Section-III issued
Experience management of “Similar works” by Statutory auditor/Chartered
which may be owned Accountant, clearly specifying
business/awarded contracts/ the details of similar business
franchisee operation/partnership projects of the Applicant. The
business/ lease of running or FORM-6 must bear UDIN.
completed any retail outlet/unit/s of
any journey convenience, consumer
goods, books & magazines etc.
during any of the last three (03)
years (reckoning from Application
Due Date) in Railways Or outside
Railways

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 33
 2.02.8 RETAIL SERVICES: CATEGORY- RETAIL-2

Annual Turnover & Similar Work experience for Retail Outlet

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.8 a Annual Turn For Category Retail 2 Applicants are required to

over submit FORM-5 of Section-III
Retail Outlet issued by Statutory
auditor/Chartered Accountant,
The Applicant shall have an average clearly specifying the turnover
annual turnover of INR 25 Lakhs for of the Applicant. The FORM-5
last 3 financial years 2017-18, 2018- must bear UDIN.
19 & 2019-20. Notwithstanding anything to
the contrary contained herein
in the event that the
Application due date falls
within Six months of the
closing of the last financial
year & Accounts of the
applicant has not been
audited, then Applicant will be
required to submit provisional
turnover certified by
Management. In such cases,
the application shall be
processed for provisional
empanelment and if an
applicant is empanelled
provisionally then such
empanelled service providers
will be required to submit the
audited accounts for the
respective financial year upon
completion of such
period/deadline issued by
Govt. failing which
empanelment may be
terminated.
2.02.8 b Similar The Applicant should have Applicant shall enclose
Project experience in operation & FORM-6 of Section-III issued
Experience management of “Similar works” by Statutory auditor/Chartered
which may be owned Accountant, clearly specifying
business/awarded contracts/ the details of similar business
franchisee operation/partnership projects of the Applicant. The
business/ lease of running or

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 34
 S. No. Basic Specific Requirements Documents Required
Requirement

completed any retail outlet/unit/s of FORM-6 must bear UDIN.

any journey convenience, consumer
goods, books & magazines etc.
during any of the last Three (03)
years (reckoning from Application
Due Date) in Railways Or outside
Railways

2.02.9 INNOVATIVE SERVICES:

Annual Turnover & Similar Work experience

S. No. Basic Specific Requirements Documents Required

Requirement

2.02.9 a Annual Turn The Applicant shall have an average Applicants are required to
over annual turnover of INR 10 Lakhs for submit FORM-5 of Section-III
last 2 financial years 2017-18, 2018- issued by Statutory
19 & 2019-20. auditor/Chartered Accountant,
clearly specifying the turnover
of the Applicant. The FORM-5
must bear UDIN.
Notwithstanding anything to
the contrary contained herein
in the event that the
Application due date falls
within Six months of the
closing of the last financial
year & Accounts of the
applicant has not been
audited, then Applicant will be
required to submit provisional
turnover certified by
Management. In such cases,
the application shall be
processed for provisional
empanelment and if an
applicant is empanelled
provisionally then such
empanelled service providers
will be required to submit the
audited accounts for the
respective financial year upon

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 35
 S. No. Basic Specific Requirements Documents Required
Requirement

completion of such
period/deadline issued by
Govt. failing which
empanelment may be
terminated.
2.02.9 b Similar The Applicant should be operating or Applicant shall enclose
Project providing any innovative services. FORM-6 of Section-III issued
Experience Authority shall decide to classify the by Statutory auditor/Chartered
services as innovative as per Accountant, clearly specifying
services already available at the the details of similar business
Railway station. projects of the Applicant. The
FORM-6 must bear UDIN.

2.02.10 Housekeeping and Mechanical Electrical & Plumbing (MEP) Services:

Annual Turnover & Similar Work experience

S. No. Basic Specific Requirements Documents Required

Requirement

2.02. Annual Turn For Housekeeping & MEP Applicants are required to submit
10a over Services FORM-5 of Section-III issued by
Applicant shall have an average Statutory auditor/ Chartered
annual turnover of INR 20 Accountant, clearly specifying the
Crores for last 3 financial years turnover of the Applicant. The
2017-18, 2018- 19 & 2019-20. FORM-5 must bear UDIN.
Notwithstanding anything to the
contrary contained herein in the
event that the Application due date
falls within Six months of the
closing of the last financial year &
Accounts of the applicant has not
been audited, then Applicant will
be required to submit provisional
turnover certified by Management.
In such cases, the application shall
be processed for
provisional empanelment and
if an
applicant is empanelled provi
sionally then such empanelled
service providers will be required
to submit the audited accounts for

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 36
 the respective financial year upon
completion of such period/deadline
issued by Govt. failing
which empanelment may be
terminated.

2.02. Similar The Bidder should have Applicant shall enclose FORM-6 of
10b Project experience in operation Section-III issued by Statutory
Experience &management of “Similar works” auditor/Chartered Accountant,
which may be owned business/
awarded contracts/Management clearly specifying the details of
on lease of managing HK & similar business projects of the
MEP services running in any Applicant. The FORM-6must bear
Mall/ Industry/Airport/Railway UDIN.
station/Metro Station in the last
three (03) years. (reckoning
from Application Due Date) in
Railways Or
outside Railways.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 37
 2.02.11 Pay & Use Facility:

Annual Turnover & Similar Work experience for Pay & Use Facility
S. No. Basic Specific Requirements Documents Required
Requirement

2.02.11a Annual Turn The Applicant shall have an average Applicants are required to
over annual turnover of INR 25 Lakhs for last
submit FORM-5 of Section-III
3 financial years 2017-18, 2018-19 & issued by Statutory
2019-20. auditor/Chartered Accountant,
clearly specifying the turnover of
the Applicant. The FORM-
5must bear UDIN.
Notwithstanding anything to the
contrary contained herein in the
event that the Application due
date falls within Six months of
the closing of the last financial
year & Accounts of the applicant
has not been audited, then
Applicant will be required to
submit provisional turnover
certified by Management. In
such cases, the application shall
be processed for provisional
empanelment and if an applicant
is empanelled provisionally then
such empanelled service
providers will be required to
submit the audited accounts for
the respective financial year
upon completion of such
period/deadline issued by Govt.
failing which empanelment may
be terminated.
2.02.11b Similar The Applicant should have experience Applicant shall enclose FORM-6
Project in operation & management of “Similar of Section-III issued by Statutory
Experience works” which may be owned auditor/Chartered Accountant,
business/awarded contracts/ franchisee clearly specifying the details of
operation/partnership similar business projects of the
business/Management on lease of Applicant. The FORM-6 must
managing & operating of Pay & Use bear UDIN.
facility during any of the last
three (03) years (reckoning from
Application Due Date) in Railways Or
Outside Railways.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 38
 2.02.12 Cloak Room Services:

Annual Turnover & Similar Work experience for Cloak Room Services
S. No. Basic Specific Requirements Documents Required
Requirement

2.02.12a Annual Turn The Applicant shall have an Applicants are required to
over annual turnover of INR 15 submit FORM-5 of Section-III
Lakhs during any of the last 3 issued by Statutory
financial years 2017-18, 2018- auditor/Chartered Accountant,
19 & 2019-20. clearly specifying the turnover of
the Applicant. The FORM-5
must bear UDIN. Notwithstanding
anything to the contrary contained
herein in the event that the
Application due date falls within Six
months of the closing of the last
financial year & Accounts of the
applicant
has not been audited, then
Applicant will be required to
submit provisional turnover
certified by Management. In
such cases, the application shall
be processed for provisional
empanelment and if an applicant is
empanelled provisionally then
such empanelled service
providers will be required to submit
the audited accounts for
the respective financial year
upon completion of such
period/deadline issued by Govt.
failing which empanelment may
be terminated.
2.02.12b Similar The Bidder should have Applicant shall enclose FORM-6 of
Project experience in operation & Section-III issued by Statutory
Experience management of “Similar works” auditor/Chartered Accountant,
which may be owned clearly specifying the details of
business/awarded similar business projects of the
contracts/franchisee Applicant. The FORM-6 must bear
operation/partnership UDIN.
business/management on lease
of running Or completed in
managing/operations of Cloak
Rooms/Retiring Room/Waiting
Halls/lounges and/or any other

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 39
 passenger amenities at Railway
stations/metro
stations/airports/bus terminals,
Hospitals, Hotels, institution,
market etc. during any of the
last three(03) years (reckoning
from Bid Due Date) in Railways
Or outside Railways.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 40
 Section III

APPENDIX (TECHNICAL FORMS)

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 41
 APPENDIX - TECHNICAL FORMS

FORM 1 - Check-list for the Technical Forms

S No. FORMS/ Items List of Document At Page Submitted
No. (Y / N)
1. EOI Application Proof of deposit of EOI Application Fee
Fee

2. SEMD Proof of deposit of SEMD

3. FORM 2 Letter Comprising the Technical Forms

(Appendix) as per format provided at FORM
2
4. FORM 3 Applicants’ Particulars

As per format provided at FORM 3

5. FORM 4 Declaration for not being debarred/blacklisted

by Central Govt./any State Govt./Public
Sector Undertaking entity in India for
unsatisfactory past performance, corrupt,
fraudulent or any other unethical business
practices as on date of submission of the
proposal.

As per format provided at FORM 4

6. FORM 5 Copy of Certificate by the Statutory

Auditor/Chartered Accountant towards
Annual Turnover for the previous financial
years

As per format provided at FORM 5

7. FORM 6 The Applicant should have similar project

experience

As per format provided at FORM 6

8. FORM 7 Power of Attorney in favour of Authorized

signatory

As per format provided at FORM 7

9. Incorporation/ Copy of certificate of incorporation and / or

registration under the relevant law
Registration
certificate

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 42
 FORM 2-Letter Comprising the Technical Forms
(To be submitted on the Letterhead of the Applicant)
Date:
To
General Manager/Customer Experience
Indian Railway Stations Development Corporation Ltd.,
701 - A & B, 7th Floor, Tower -1,
Konnectus (DMRC Station Building), Bhavbhuti Marg,
Opp. New Delhi Railway Station, Ajmeri Gate Side
New Delhi-110001

Subject: EOI for “Empanelment as Service Provider for Management of various

services at Railway Stations”.
Empanelment for: ___________ (Name of service with category, as applicable)
EOI Reference No: ___________
Dear Sir,
1. With reference to your EOI Document dated_______, I, have examined all relevant
documents and understood their contents, hereby submit our application for
“Empanelment of Service Providers for management of various services at Railway
stations”. The application is unconditional and unqualified.
2. The SEMD, as applicable, of Rs.___________ (Rupees_________________________)
has been submitted in accordance with the EOI document.
3. I agree and understand that the Application is subject to the provisions of the EOI
document. In no case, I shall have any claim or right of whatsoever nature if the Project is
not awarded to me or our Application is not opened.
4. I hereby declare that all information and details furnished by us in the Application are true
and correct, and all documents accompanying such application are true copies of their
respective originals.
5. I confirm that the information contained in this Application or any part thereof, including its
Annexures/Appendixes, and other documents and instruments delivered or to be
delivered to IRSDC is true, accurate, and complete. This proposal includes all information
necessary to ensure that the statements therein do not in whole or in part mislead IRSDC
as to any material fact.
6. I have carefully read and understood the terms and conditions of the EOI and the
conditions of the contract applicable to the EOI.
7. I shall make available to Authority any additional information it may find necessary or
require to supplement or authenticate the Application.
8. I certify that in the last five years, we have neither failed to perform on any contract, as
evidenced by imposition of a penalty by an arbitral or a judicial pronouncement or
arbitration award, nor been expelled from any project or contract nor have had any
contract terminated for breach on our part.
9. I certify that in regard to matters other than security and integrity of the country, I have not
been convicted by a Court of Law or indicted or adverse orders passed by a regulatory
authority which would cast a doubt on our ability to undertake the Project or which relates
to a grave offence that outrages the moral sense of the community.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 43
 10. I further certify that in regard to matters relating to security and integrity of the country, I
have not been charge-sheeted by any agency of the Government or convicted by a
Court of Law for any offence committed by me.
11. I further certify that no investigation by a regulatory Authority is pending against me or
against our CEO or our Directors.
12. I hereby irrevocably waive any right or remedy which we may have at any stage at law
or howsoever otherwise arising to challenge or question any decision taken by Authority
[and/ or the Government of India] in connection with the selection of Licensee or in
connection with the Selection Process itself in respect of the above-mentioned Project.
13. I agree and undertake to abide by all the terms and conditions of the EOI Document. In
witness thereof, I/we submit this Application under and in accordance with the terms of
the EOI Document. I also undertake to bind myself/ourselves to the terms & conditions
of the EOI document and also to sign it as per advise of the Authority.
14. I agree and understand that the Application is subject to the provisions of the EOI
document. In no case, I shall have any claim or right of whatsoever nature if the
Consultancy for the Project is not awarded to me/us or our Application is not opened.
15. I agree to keep this application valid for 180 (One Hundred and Eighty) days as per the
details mentioned in NIE.
In the event of acceptance of our application, we do hereby undertake:
 To undertake the Project for its entire duration of empanelment period unless terminated
by authority.
 To adhere to the provisions of this EOI document. I agree not to seek any changes in the
aforesaid form and agree to abide by the same.
 I affirm that I understand that the empanelment is neither an award of contract or license
nor does the empanelment guarantee any award of license or contract.
 I undertake that I shall pay all dues, including levies, statutory taxes and Goods and
services Tax etc., to Authority as per the terms & conditions of the empanelment.
 I do hereby undertake that until a formal Contract is prepared and executed, this EOI
document, my EOI application together with the acceptance thereof shall constitute a
binding Contract between us.
 I understand that the IRSDC may cancel the empanelment process at any time and that
IRSDC is not bound to accept any application that it may receive without incurring any
liability towards the Applicant.
 I fully understand and agree to comply that on verification, if any of the information
provided in our application is found to be misleading the selection process, we are liable
to be dismissed from the selection process or termination of the contract during the
project, if selected to do so
Yours faithfully,

(Signature of the Authorized Signatory)

(Name and designation of the Authorized Signatory)
(Name and seal of the Applicant)

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 44
 FORM 3 – Particulars of Applicant

The Table below provides the format in which general information about the Applicant must
be furnished.
S No Information Details

1 Name of Applicant (Name of Proprietor, Company,

Partnership firm etc.)

2 Address and contact details of Applicant

3 Certificate of Incorporation/registration of Applicant

(Company/ Partnership/ Sole Proprietor/LLP/Trust/Society)

4 Registered Address

5 Web Site Address, if any

6 Legal Status of Applicant (Company/ Partnership/ Sole

Proprietor/LLP/Trust/Society)

7 Applicant’s GST Registration No.

8 Applicant’s Permanent Account Number (PAN)

9 EPF Registration No.

10 ESI Registration No.

11 Name, Designation and Address of the Authorized person to

whom all references shall be made regarding this EOI
application:

12 Telephone number of contact person:

13 Mobile number of contact person:

14 E-mail address of contact person:

Note: Please submit the relevant documents for all the details mentioned above along with
your Application

Authorized Signatory
Name
Seal

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 45
 FORM 4- Format for Declaration by the applicant for not being Blacklisted/ Debarred
(To be submitted on the Letterhead of the Applicant)

Date: (dd/mm/yyyy)

To
General Manager/Customer Experience
Indian Railway Stations Development Corporation Ltd.,
701 - A & B, 7th Floor, Tower -1,
Konnectus (DMRC Station Building), Bhavbhuti Marg,
Opp. New Delhi Railway Station,Ajmeri Gate Side
New Delhi-110002

Subject: Declaration for not being debarred/ black-listed by Central Government/ any
State Government/ Public Sector Undertaking in India or similar agencies globally as
on the last date of submission of the application.

EOI Reference No:

Dear Sir,

I, authorized representative of _________________ (Name of Applicant), do hereby

solemnly confirm that _________________ (Name of Applicant) is not debarred/ black-listed
by Central Government/any State Government/Public Sector Undertaking in India or similar
agencies globally for unsatisfactory past performance, corrupt, fraudulent or any other
unethical business practices or for any other reason as on last date of submission of the
Application.

In the event of any deviation from the factual information/ declaration, Authority reserves the
right to reject the Application or terminate the empanelment or Contract thereof without any
compensation to the Selected Applicant.

Thanking you.
Yours faithfully,

Signature of Authorized Signatory (with official seal)

Date:
Name:
Designation:
Address:
Telephone & Fax:
E-mail address:

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 46
 FORM 5 – Format for Annual Turnover
(To be submitted on letterhead of Chartered Accountant along with their UDIN)

ANNUAL TURNOVER
The Annual Turnover to be provided in the following format for the last 3 (three) Financial
Years.
Financial Information (INR in Lakh)

Financial Year 2019-20 2018-19 2017-18

Annual Turnover

AVERAGE ANNUAL TURNOVER:

Note: Annual turnover should be certified by Chartered Accountant/ Statutory Auditors.

Certificate from the Chartered Accountant/Statutory Auditor$

This is to certify that ________________ (Name of the Applicant) had a turnover as shown
above against the respective years.

Name of the audit firm:

Seal of the audit firm
UDIN:
Date: (Signature, name and designation of the authorized signatory)

$
The details of the Chartered Accountant/Statutory Auditor along with contact details shall
be mentioned.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 47
 FORM 6 - Details of Project

SN Name of Name of Scope of Sector+ Period of Turnover/License FSSAI

Project# Client* Project (Railways/ operation fee of the project Lic./Reg.
(Self- Outside (From - for the period of No./LoA/
owned, Railways) To) contract/operation^ Agreement
contract etc.
awarded
by etc.)
(1) (2) (3) (4) (5) (6) (7) (8)

# The Applicants should provide details of only those projects executed in India that have
been undertaken by it under its own name.
Applicants should submit copy of FSSAI lic./registration/LoA/agreement etc. towards the
proof for execution similar work experience.
*In case of projects which are not self-owned, the client name and contact number shall also
be provided.
+ Sector means contract awarded by Railways or outside Railways from Central Govt./ State
Govt./ Semi Govt. /Autonomous body including Municipal Corporation/PSUs/Private
Company /Airport/ Highway Developers etc.
^Applicants are required to mention the Turnover/license fee of the project for period of
contract during any of the last 3 years (reckoning from the Application due date).
The Applicant is required to submit completion certificate for the completed
projects/contracts. Applicants shall submit LoA/work order/agreement etc. for the ongoing
project/contracts highlighting the annual license fees/ turnover and the same shall be
certified by Chartered Accountant/SA as in the aforesaid table.
Certificate from the Chartered Accountant/Statutory Auditor$

This is to certify that the information contained in Form 6 is correct as per the accounts of the
Applicants and/ or the clients.

Name of the audit firm:

Seal of the audit firm

UDIN

Date:
(Signature, name and designation of the authorized signatory)
$
The details of the Statutory Auditor/ Chartered Accountant along with contact details shall
be mentioned.
Note: The Applicants may attach separate sheets to provide brief particulars of other
relevant experience of the Applicants.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 48
 FORM 7 - Power of Attorney
(On Non-Judicial Stamp Paper of appropriate value)

Know all men by these presents, we, ......................................... (name of Firm and address
of the registered office) do hereby constitute, nominate, appoint and authorize Mr /
Ms........................................ son/daughter/wife and presently residing at
........................................, who is presently employed with us and holding the position of
.................... as our true and lawful attorney (hereinafter referred to as the “Authorized
Representative”) to do in our name and on our behalf, all such acts, deeds and things as
are necessary or required in connection with or incidental to submission of our Application
for “Empanelment of Service Providers for management of various services at railway
stations” on Indian Railway Network including but not limited to signing and submission of
all Proposals, Applications and other documents and writings, participating in pre-application
and other conferences and providing information/responses to IRSDC , representing us in all
matters before IRSDC, signing and execution of all contracts and undertakings consequent
to acceptance of our Application and generally dealing with IRSDC in all matters in
connection with or relating to or arising out of our Application for the said Project and/or upon
award thereof to us till the entering into of the Contract with IRSDC .

AND,

We do hereby agree to ratify and confirm all acts, deeds and things lawfully done or caused
to be done by our said Authorized Representative pursuant to and in exercise of the powers
conferred by this Power of Attorney and that all acts, deeds and things done by our said
Authorized Representative in exercise of the powers hereby conferred shall and shall always
be deemed to have been done by us.

IN WITNESS WHEREOF WE, .................... the ABOVE-NAMED PRINCIPAL HAVE

EXECUTED THIS POWER OF ATTORNEY ON THIS ................... DAY OF ....................,
20____.

For .......................................

(Signature, name, designation and address)

Witnesses:

1.

2.

Notarised

Accepted

........................................

(Signature, name, designation and address of the Attorney)

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 49
 Notes:

 The mode of execution of the Power of Attorney should be in accordance with the procedure, if
any, laid down by the applicable law and the charter documents of the executant(s) and when it is
so required the same should be under common seal affixed in accordance with the required
procedure. The Power of Attorney should be executed on a non-judicial stamp paper of
appropriate value and duly notarised by a notary public.
 Wherever required, the Applicant should submit for verification the extract of the charter
documents and other documents such as a resolution/power of attorney in favour of the person
executing this Power of Attorney for the delegation of power hereunder on behalf of the Applicant.
 Individuals and Proprietorship firms are not required to submit the POA
.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 50
 FORM 8 – Details of SEMD and EOI Application Fee

It is mandatory for Applicant to provide their Banker’s details (Name of Bank and
Branch), along with their own bank details (Account No., Name of account holder,
NEFT/RTGS details).

SN Particulars Details

1. Name of the Applicant

2. Name of Bank & IFSC Code

3. Name of Contact Person of Bank and Phone

number

4. Details of Account No.

5. Name of Account Holder

6. Amount of SEMD & NEFT/RTGS details

7. EOI Application Fee & NEFT/RTGS details
Please mention, if applicant has claimed
exemption under MSME or Startup Category
8. Enclosures if any (Copy of the documents
supporting the SEMD &EOI Document Fee to be
Enclosed)

Note: Applicant shall submit a copy of cancelled cheque along with the application.

EOI for Empanelment of Service Providers for Various Services at Railway Stations P a g e 51