TERMS AND CONDITIONS TERMS AND CONDITIONS TERMS AND CONDITIONS TERMS AND CONDITIONS TERMS AND CONDITIONS

These terms and conditions apply to all transactions involving use of your Standard to debit such loss to your account/s or appropriate the same against any of your at an ATM/other devices within and/or outside India and shall not be liable to you through a verification of the Bank’s records, the Bank will make the required transferability, requisitions, involuntary transfers, acts of war or civil strife or other
Chartered Bank Visa/MasterCard Debit Card. By accepting and/or using the Debit balance or deposit/s. You shall not hold the Bank liable on account of the Bank for any loss or damage suffered by you resulting in any way from such suspension adjustments, if any, to your nominated account(s). Printed Transaction Records & similar or other causes beyond the Bank’s control, in which circumstance no other
Card, you unconditionally accept all the following terms and conditions and you acting, in the course of business, on your instructions. In following your instructions, or termination, etc. Balance information Statement. branch, subsidiary or affiliate of the Bank shall be responsible thereof.
accept the onus and liability for your ensuring compliance with the relevant the Bank will be doing so on a best efforts basis and shall in no way be liable Maintenance: While advance notice of any substantial maintenance work likely to Errors, Complaints: Change of terms and conditions:
Exchange Control Regulations, Exim policies and foreign exchange laws, and and/or held responsible including on account of delay or inability to act affect the availability of services, shall be given wherever and whenever possible, When you complete a transaction through an ATM, you can opt to receive a The Bank at its absolute discretion may amend/ change the Terms and Conditions
generally, the laws of India, as applicable. immediately or at all on any of your instructions. The Bank may, at its sole the Bank reserves the right to suspend, without any notice, access to ATM/other printed transaction record. You will ensure that you check your transaction records. from time to time and may notify the amendments/changes made, to the
discretion, change or withdraw or suspend the facility and/or the terms thereof similar devices or the provision of all or any of the services, at any time, if the Bank You can also get information regarding your available funds, wherever the facility
Definitions: Cardholder. The Bank may make changes in /add to these terms and conditions
and thereof wholly or in part, at any time, with or without prior or any notice. The deems it necessary to do so, whether for routine maintenance or for any other is offered, including written statement by calling the Bank. You will inform us in
“The Bank”, “Standard Chartered”, “our”, “us” or “we” means Standard Chartered including but not limited to, for the purposes/ reasons listed below:
Bank may, at its sole discretion, decide not to carry out any instructions including reason. writing within 15 days from your receiving a statement, if any irregularities or
Bank, which is the issuer of the Standard Chartered Bank’s Visa/MasterCard Debit To impose or increase charges relating solely to the use of your Card and PIN, or the
where the Bank has reason to believe that the instructions are not genuine or are Termination of Card and/or Primary/ Nominated Accounts: discrepancies exist in the transactions/particulars of the account on any statement
Card, and includes Standard Chartered Bank by whatever other name called, and use of an additional or replacement card. To increase your liability for losses
unclear or are such as to raise a doubt or are otherwise improper and cannot be In the event the Cardholder decides to terminate the use of the Card, the that we send to you. If we do not receive any information to the contrary within the
the successors and assignees of Standard Chartered Bank. “Cardholder”, “you”, relating to transactions with your Card.
put into effect for whatsoever reasons. We may, at our sole discretion, videotape or Cardholder shall give the Bank not less than 7 days prior notice in writing and 15 days, we shall assume that the statement and the transactions are correctly
“your” means a person who has been issued the Standard Chartered Bank To adjust the periodic transaction limits applying to the use of your Card. The Bank
record on camera your access/presence/use of facilities at our premises/ma- forthwith return the Debit Card to the Bank and obtain a valid receipt thereof. Such reflected. To protect your interests, the Bank may record on camera or on
Visa/MasterCard Debit Card to operate on nominated account(s). “Card” or “Debit may also make a change without notice if the change is necessary to maintain or
chines/equipment and we may rely on footage of such clippings as evidence in any termination shall also be deemed a termination of all related facilities accorded by videotape, at its own discretion, the access to and the presence of any person while
Card” refers to the Standard Chartered Bank Visa/MasterCard Debit Card issued restore the security of the electronic system or equipment used for the Card
proceedings, and you hereby give your consent thereto. Transactions, which you the Bank to a Cardholder. For closure of Primary/ Nominated account(s), the availing the use of the Debit Card facilities. All records maintained by the Bank, in
by the Bank and may include any other card issued by the Bank from time to time. transactions. The Cardholder would be notified within 30 days if such a change is
initiate, will be completed only if the amount of funds available in your account is Cardholder will give at least 7 days notice in writing and return the Debit Card to electronic or documentary form, of the instructions of the Customer and such other
“Account” refers to the Cardholder’s Savings and/or Current Account and/or any made, unless disclosure would jeopardise the security of the electronic system
sufficient to meet the transaction amount in full, including any applicable charges, the Bank and obtain a valid receipt thereof. Such termination shall also be deemed details (including, but not limited to payments made or received) pursuant to this
other type of account nominated by the Cardholder and approved by the Bank. or equipment.
fees, etc. The amount of each completed transaction will be immediately debited a termination of all related facilities accorded by the Bank to an Account holder. agreement, and all camera/video recordings made as mentioned above, shall as
“Primary Account” means one of the accounts, as described above, which will be Notification of these and any other changes may be given by the Bank by
from your account without notice. Should any instruction given by you be capable The Bank hereby has the Cardholder’s express authority to debit the nominated against the Customer, be deemed to be conclusive evidence of such instructions
debited for transactions, performed using the Card. “Nominated Accounts” of being executed by the Bank in more ways than one, the Bank may execute the delivering it to the Cardholder personally or by posting it to your latest address
accounts online or, in the event of an offline situation, within such time based on and such other details. The ATM machine would capture the Debit Card, if
includes the Primary Account as described above, and it indicates your account(s) said instruction in any one of the said ways, at its sole discretion. We will not be internal and/or scheme regulations that the Bank is a member of and/or bound by, recorded with us. You must notify the Bank of any change to your address
responses sought from the Cardholder by the machine are not provided by the promptly. Proof of posting to such last notified address shall be conclusive proof of
nominated in writing by you and approved by the Bank to be accessed by your liable for any failure to provide the facility or to comply with the terms and for all withdrawals/transfers effected by the use of Debit Card/PIN as per the Cardholder within a specific time and / or incorrect information/command(s)
conditions for any cause that is beyond our control. In consideration of the Bank Bank’s records, which will be conclusive and binding on the Card holder. the notification at the time when it ought to be delivered in due course by the post,
Debit Card and PIN. “ATM” means any Automated Teller Machine whether in India is/are given to the machine. The Card may be returned to the Cardholder at the
providing you with the facility of the Card, you agree to indemnify and keep the even if the notification may be returned through the post undelivered. The Bank
or overseas, whether of Standard Chartered Bank, or of any other bank on a shared Verification of amounts: sole discretion of the Bank. The Bank will not be responsible for any cash loss for
Bank indemnified, saved and harmless at all times from and against all actions, may also give you notice of variation of these terms and conditions by displaying a
network, at which, amongst other things, you can use the Debit Card to access your All transaction records for use of the Debit Card/PIN shall be conclusive unless any reasons whatsoever, after the cash withdrawal transaction is completed by the
claims, demands, proceedings, losses, damages, injury, costs, charges and notice on or within the immediate vicinity of the site of an ATM/branch or by a
funds in your account(s) held with Standard Chartered Bank in India. “PIN” means verified otherwise by the Bank. The verified amount shall always be binding on the Cardholder at an ATM machine. A cash withdrawal will be treated as completed if
expenses whatsoever and by whomsoever brought which we may at any time press advertisement or by a message in your statement.
the Personal Identification Number (required for access to ATMs) allocated to you Cardholder. the Bank’s records indicate that the machine has dispensed the money. The Bank
by us or, chosen by you from time to time. “International transactions” refers to the incur, sustain, suffer or be put to as a consequence of and/or by reason of and/or will not be responsible for any loss due to theft, burglary etc. in the vicinity of an Exclusion from Liability:
Processing and Conversion Fee or Charges:
transactions entered into by you on your internationally valid Debit Card outside arising on account of providing you with the said facility of the Card and/or by ATM. The Bank reserves the right to participate at any time in any network sharing Without prejudice to the foregoing, the Bank shall be under no liability whatsoever
Use of the Debit Card at any ATM/ EDS/POS/Touch Access Banking
India, Nepal and Bhutan. “Merchant” or “Merchant Establishment” means any reason of our acting in good faith, taking or refusing to take or omitting to take arrangement which will enable the cards issued by the Bank to be accepted on the to you in respect of any loss or damage arising directly or indirectly including out of,
Terminal/CASST/Depository/other devices may entail a service charge and/or
establishment wherever located, which a Card Scheme Member bank has been action on your instructions and/or on account of use of the facility of the Card. electronic devices of other institutions participating in such shared networks. The any defect in goods or services availed of by you, under a Debit Card transaction.
transaction fee and/or processing and/or conversion fee being levied on the
approved and made arrangements with, to accept and honour cards, for the sale Securing the PIN account. The Cardholder’s account will be debited with such charges as the Bank Bank, will however, not be responsible for any transaction conducted at an ATM • The refusal of any person to honour or accept the Card.
of goods and services to cardholders. “Depository” means any machine/device The Bank will initially allocate a Personal Identification Number (PIN) to you. You may from time to time consider appropriate in respect of the Debit Card, whether machine of another bank. • The malfunction of any electronic terminal or other device.
whether in India or overseas, whether of Standard Chartered Bank, or of any other may select your own PIN (any 4-digit number) if you would like to change it, or not prior notice of such charges is given to the Cardholder. The Cardholder shall • The effecting of a transaction instruction other than that of a Cardholder.
Disclosure of information:
bank on a shared network, at which, amongst other things, you can use your Debit depending on the availability of the proposed number. The security of the PIN is be solely liable for payment of all of the above. • Handing over of the Card by the Cardholder to anybody other than the
The Bank reserves the right, and you hereby agree to the Bank having the right, to
Card to access your account(s) and deposit funds in your account held with the very important and you shall not disclose your PIN to anyone. If you fail to observe authorised employees of the Bank.
Charges and Fees: disclose to and share with and receive from other institutions, credit referencing
Bank in India. “EDC” means any Electronic Data Capture terminals, printers, other any of the security requirements, you may, at your sole risk as to the consequences, • The exercise by the Bank of its right to terminate any Card.
The Bank reserves the right at any time to charge the Cardholder for issue, re-issue bureaus, agencies, statutory, executive, judicial and regulatory authorities, whether
peripherals and accessories including PIN pads and necessary software to run the incur liability for unauthorised use. If you choose your own PIN, you should not select • Any injury to the credit character and reputation of the Cardholder alleged to
of the Card and/or any fees/charges for the transactions carried out by him on the on request or under an order therefrom, and on such terms and conditions as may
devices, whether in India or overseas, whether of Standard Chartered Bank, or of a PIN that is easily identified or identifiable with you, e.g. your birth date, car have been caused by the re-possession of the Card and/or, any request for its return
Card. Details of the fees and charges as applicable from time to time can be be deemed fit by the Bank or otherwise, such information concerning the
any other bank on a shared network, at which, amongst other things, you can use registration number, or repeated numbers etc. You should not write or indicate your or the refusal of any Merchant Establishment to honour or accept theCard.
obtained from the Bank and the same are subject to change. All fees and charges Cardholder’s account as may be necessary or appropriate including in connection
your funds in your account held with Standard Chartered Bank in India to process PIN on your Debit Card or on any other item you carry or store including with your • Any mis-statement, mis-representation, error or omission in any details disclosed
will be deducted automatically from your Card account at the time the fee or with its participation in any Electronic Funds Transfer Network.
Debit Card, even if you have disguised it. charge is incurred. In addition, some other ATM owners or operators of shared by the Bank to anyone or in the statement of accounts.
the transaction at a Merchant Establishment. “CASST” means Customer Activated The use of the Debit Card at an ATM/CASST/Touch Access Banking
Loss or theft of your Debit Card / PIN / and notification thereof: networks or service providers may impose additional charge/s for each use of their • Decline of a charge including because of exceeded foreign exchange
Sales and Service Terminals (also called “Touch Access Banking Terminals”) Terminal/EDC- POS/other devices shall constitute your express consent:
In the event of the Card being misplaced, lost or stolen, you must immediately ATM/other device, and any such charge alongwith other applicable fees/charges entitlement as prescribed by RBI guidelines issued from time to time, or the Bank
whether in India or overseas, whether of Standard Chartered Bank, or of any other To the collection, storage, communication and processing of personally identifying
inform the Bank in writing of the same & report to the Bank’s customer service will be deducted from your account. becoming aware of the Cardholder exceeding his/her entitlement.
bank on a shared network, at which, amongst other things, you can use your Debit account balance information by any means necessary for us to maintain
Card to access your account(s) and do transactions on your account held with centre. Any transaction that may be incurred on the Debit Card shall be the sole • Any government charges, duty or debits, or tax payable as a result of the use of the appropriate transaction and account records. To the release and transmission to Disputes and Resolution:
Standard Chartered Bank in India. “POS” means Point Of Sale terminals, whether in and absolute liability of the account holder unless the Bank has received written Card shall be your responsibility and if imposed upon you (either directly or participants and processors in the Standard Chartered Bank ATM network/other The competent Courts in India, shall have exclusive jurisdiction to deal with all
India or overseas, whether of Standard Chartered Bank, or of any other bank on a notice of the theft, loss or misplacement together with instructions to cancel the indirectly), the Bank shall be entitled to, without notice, debit such charges, duty or networks of details of your account and transaction information and other data disputes between the Bank and the Cardholder, or the estate of the Cardholder
shared network, at which, amongst other things, you can use your Debit Card to Card. Once the Card is reported misplaced, lost, stolen, the Debit Card cannot be tax against your account. necessary to enable your Card to be used at an ATM/other device. To the retention or otherwise.
access your funds in your account held with Standard Chartered Bank in India. used, even if found subsequently. For the period commencing from the time the of such information and data by the said participants and processors in the Expense of enforcement:
Limits of Use:
Card and/or PIN was misused, after misplacement, loss or theft until the Bank has The Bank reserves the right to limit the minimum/maximum amount which may be Standard Chartered Bank/other networks. The account holder and each Card member shall be jointly and severally liable to
General Use of Debit Card.
been notified by the cardholder in writing, as described above, the cardholder will transacted each day by the use of your Debit Card and any such limits would also To the compliance by the said participants and processors in the Standard indemnify the Bank with respect of any and all expenses incurred by the Bank in
On accepting your application for the same, the Bank will issue to you a Debit
be liable for the actual amount lost on transactions carried out by the use of the be subject to the availability of balance in your account. Similarly, daily Chartered Bank ATM network/other networks with laws and regulations governing enforcing or attempting to enforce these rules and regulations, and recovery of any
Card. You can access cash and carry out other transactions through the use of the Card and/ or PIN, unless otherwise covered under the lost card liability feature
Card in ATMs/ EDC/CASST/ Touch Access Banking Terminals/ Depository/ POS minimum/maximum transaction limits apply to all ATMs and may vary between disclosure of information to which such participants and processors are subject and dues including all legal fees and disbursements on a full indemnity basis.
offered by the Bank. The Bank may upon receipt of an application thereof, in its different ATMs belonging to different banks/networks/locations. Transactions to disclosure of information to third parties about your Standard Chartered Bank
devices and/or any similar devices. The Debit Card(s) issued will always be the Features on a Card:
absolute discretion, issue a replacement Card with a new PIN for any lost, made by use of a Card may be limited to minimum and maximum amounts in any Account or the transactions done through the use of your Card where it so is
property of the Bank and shall be returned unconditionally and immediately to the misplaced or stolen Card or a new PIN on the existing Card or reissue a fresh Card The Bank may from time to time, at its discretion, tie-up with various agencies to
Bank upon request by the Bank, without any reasons being required to be given by specified period and to multiples of any amount as may be prescribed. The Bank necessary for completing transactions and/or when necessary to comply with the offer features on your Debit Cards. All these features would be on a best efforts
with a new or same PIN on these terms and conditions or such other terms and will not be responsible for any loss or inconvenience that you may suffer due to the law or government agency or court orders or legal proceedings and/or when
the Bank. The Debit Card is non-transferable by the Cardholder under any conditions as we may deem fit. basis only, and the Bank does not guarantee or warrant the efficacy, efficiency,
lack of uniformity in these limits, for transactions through different necessary to resolve errors or questions you may raise and/or in order to satisfy our usefulness of any of the products or services offered by any service strife or other
circumstances. The Bank reserves the right to cancel ATM withdrawal facilities on
Delayed notification of misplacement, loss or theft: ATMs/networks/locations. internal data processing requirements.
an account, at its discretion without assigning any reasons whatsoever. You accept
If the Cardholder has contributed to an exposure by not notifying the Bank Deposits and Withdrawals at ATMs: The Cardholder hereby expressly authorises the Bank to disclose at any time and
that if the Bank agrees to do so at your request, it is entirely at your risk the Bank
promptly upon learning of misplacement, loss or theft of the Card and/or PIN, or if Cash and cheques can be deposited at the ATMs of the Bank alone. Cheques for any purpose, any information whatsoever relating to your personal particulars,
has agreed to provide you the facility of carrying out transactions by using the
it is unclear to the Bank whether or not the cardholder has contributed to an deposited will be accepted for collection only. All deposits made through ATMs will accounts, transactions, or dealings with the Bank, to the Head Office or any other
Debit Card apart from any written Standing Instructions now given or that may exposure, then for the period commencing from the time the Card and/or PIN was be subject to verification before the credit for such deposits is made to the branches, subsidiaries, or associated or affiliated corporations or entities of the
hereafter be given to the Bank by you. You accept full responsibility for all misplaced, lost or stolen until the Bank has been notified by the cardholder in Bank wherever located, any government or regulatory agencies or authorities in
transactions processed by the use of the Debit Card whether on nominated account(s). Cash deposits at other bank ATMs or Cash withdrawals
writing as described above, the Cardholder will be liable for the actual amount lost and Cash Deposits at Merchant Establishments are not allowed, and the Bank India or elsewhere, any agents or contractors which have entered into an
ATM/CASST/Touch Access Banking Terminal/EDC-POS/Depository/ Intra Bank on transactions carried out with the Card and /or PIN. agreement to perform any service(s) for the Bank’s benefit, and any other
would not be accountable for any such transactions.
Funds Transfer or any other device available or otherwise. Any instruction given by person(s) whatsoever where the disclosure is required by law or otherwise to whom
Addition to and Withdrawal of facilities: General Disclaimer:
means of the Card shall be irrevocable. You shall, in all circumstances, accept full the Bank deems fit to make such disclosure. The Cardholder agrees to provide the
The Bank may, at its discretion, make available to you more ATMs, EDC-POS, Standard Chartered Bank accepts no responsibility and will not be liable for any
responsibility for the use of the Card, whether or not processed with your Bank information that the Bank would require from the Cardholder under law or as
and/or other devices through shared networks for your convenience and use. All loss or damage or inconvenience on account of any service failures or disruptions
knowledge or your authority, expressed or implied. You hereby authorise the Bank per regulations, or any other appropriate information we reasonably request from
fees & charges related to transactions done by you at these devices, as determined (including but not limited to, loss of data) attributable to a system or equipment
to debit your account(s) with the amount(s) of any withdrawal or transfer or carry time to time. Your obligations with respect to the accounts hereunder are payable
by us from time to time will be recovered by a debit to your account. You failure or due to reliance by Standard Chartered Bank on third party products or
out any such instructions that may be received by the use of the Card in solely at the Bank at the branch at which the account or deposit was opened by
understand and agree that such networks may provide different functionality, interdependencies including but not limited to, electricity or telecommunications.
accordance with the Bank’s record of transactions. In relation to the aforesaid service offerings and different charges for different services and/or locations. The you and are subject to the local laws (including, without limitation to, any
The Bank accepts no liability or responsibility for the consequences arising out of
services or in case of wrong instructions received or punched in online including Bank, shall, at its sole discretion, at any time, without notice to you, be entitled to governmental acts, orders, decrees and regulations, including fiscal and exchange
the interruption of business by an act of God, riots, civil commotions, insurrections,
Intra Bank Funds Transfer, the Bank will not be responsible for any claim, or loss or withdraw, discontinue, cancel, suspend or terminate the facility to use the Card wars, or any other causes beyond its control, or by any strikes or lockouts. If an ATM control regulations). The Bank shall not be liable for non-availability of funds
damage caused to you or any other person whatsoever, and you will indemnify the and/or services related to it, or similar or other device malfunctions, resulting in loss to the Cardholder of some credited to the accounts due to restrictions on convertibility or
bank against the same. In default of such indemnification, you shall allow the Bank or all of the amount of transaction(s), and such a loss is confirmed by the Bank

Debit CSD T&C-Leaflet_99X210mm 1 2 3 4 5

TERMS AND CONDITIONS EDC terminal. Each transaction is deemed authorised and completed once the Card/accounts. The total foreign exchange drawn during a visit overseas should you to obtain any portion of your funds, or may pay such funds over to an
providers/ merchants/outlets/agencies. Disputes (if any) would have to be taken terminal generates a not exceed the entitlement. Cardholder agrees that for a resident customer, usage appropriate authority and take any other steps required including by applicable
up with the merchant/agency, etc. directly, without involving the Bank. of Debit Card towards drawing cash or making payment to a Merchant law. The Bank reserves the right to deduct from your account service charges and
Indemnity: TERMS AND CONDITIONS Establishment overseas and/or online usage on websites of overseas merchants is any expenses the Bank incurs, including without limitation legal fees, due to legal
The Cardholder hereby agrees to indemnify the Bank for all liabilities, losses, Sales Slip. The amount of the transaction is debited immediately from the primary only for permissible Current Account transactions and is subject to limit as action involving your Card.
damages and expenses which the Bank may sustain or incur either directly or account linked to the Card. The Cardholder should ensure that the Card is used prescribed under Liberalized Remittance Scheme (LRS) as applicable from time to
indirectly as a result of negligence/mistake or misconduct of the Cardholder. only once at the Merchant location for every transaction. The Sales Slip will be time. Cardholder including Minor Debit card holders, agrees that Permanent
Breach or non-compliance of the rules/ terms and conditions relating to the Card printed each time the Card is used and the Cardholder should ensure that there is Account Number (“PAN”, issued by the Income Tax Department, Government of
and account. Fraud or dishonesty relating to any transaction by the Cardholder or no multiple usage of the Card at the Merchant location at the time of the India) is mandatory to enable international transactions on his/her Debit Card,
his employees/agents. ATMs/EDC and similar electronic terminals are machines purchase. The Bank accepts no responsibility for any surcharge levied by any since usage of debit card overseas qualifies under Liberalised Remittance Scheme
and errors could occur while in operation. The Cardholder agrees to indemnify the Merchant Establishment and debited to the Cardholder’s account with the (LRS). It is mandatory for the resident individuals (including Minor individuals) to
Bank for any such machine/mechanical errors/failures. The Cardholder shall transaction amount. You must sign and retain the Sales Slip whenever the Card is provide his/her Permanent Account Number (PAN) for all transactions under LRS.
indemnify and hold harmless the Bank from any and all consequences arising from used at a Merchant Establishment. The Bank at an additional charge may furnish In the absence of a valid PAN being updated with the Bank or breaching of
the Cardholder not complying with the foreign exchange laws of India, the copies of the Sales Slip. Any Sales Slip not personally signed by the Cardholder, but prescribed limit under LRS, customer acknowledges and accepts that there is risk of
Exchange Control Regulations of the RBI. which can be proved, as being authorised by the Cardholder, will also be your international usage on Debit Card being disabled. Import of goods so purchased
Card Usage and Multiple Account Linkage: liability. Any charge or other payment requisition received from a Merchant into India would be governed by the baggage rules/EXIM policy in force. Resident
The Cardholder agrees that in case he has multiple accounts with the Bank, the Establishment by the Bank for payment shall be conclusive proof that the charge Indians are not permitted to make remittances in the nature of margins or margin
Bank will decide the number of accounts, which will have the Card facility on them. recorded on such requisition was properly incurred at the Merchant Establishment calls to overseas exchanges/overseas counterparty. If any “Overseas Forex
in the amount and by the Cardholder referred to in that charge or other requisition, Trading” transaction is observed on your account, we would be constrained to
In case of Cards linked to multiple accounts:
as the case may be, by the use of the Card except where the Card has been lost, close all your accounts and report the same to the regulator. Hence, you are
The account selection facility may not be available at all ATMs; hence all
stolen or fraudulently misused, the onus of proof for which shall be on the requested to refrain from doing such transactions on your Debit Card/accounts.
transactions at these ATMs will affect the primary account linked to the Card. In
Cardholder. All Refunds and Adjustments due to any Merchant/device error or Cardholder agrees that for a resident customer, usage of Debit Card towards
case the account selection facility is available at ATMs, then the Cardholder will
communication link may be processed manually and the account will be credited drawing cash or making payment to a Merchant Establishment overseas and/or
have he option to choose the account to conduct the transaction. The account
after due verification and in accordance with Visa/MasterCard rules and online usage on websites of overseas merchants is only for permissible Current
select facility may not be available for all transactions that may be performed at
regulations as applicable. The Cardholder agrees that any debits received during Account transactions and is subject to limit as prescribed under Liberalized
an ATM, but may be limited to certain transactions only depending on the
this time will be honoured only based on the Available Balance in the account(s) Remittance Scheme (LRS) as applicable from time to time. Cardholder agrees that
functionality of that ATM. In such cases, transactions will be affected on the
without considering this Refund. The Cardholder also indemnifies the Bank from Permanent Account Number (“PAN”, issued by the Income Tax Department,
primary account linked to the transactions. At Merchant Establishments,
acts of dishonouring the payment instructions. The Card is not to be used at Hotels Government of India) is mandatory to enable international transactions on his/her
transactions will be affected on the primary account linked to the card. Where the
during Check-in and also at other locations where paying arrangement is done Debit Card, since LRS can be undertaken only with a valid PAN. In the absence of a
account selection facility is not available, transactions will be affected on the
before completion of the purchase transaction or service. The Card should not be valid PAN being updated with the bank or breaching of prescribed limits under LRS,
primary account linked to the Card. In case there are no funds in this account, the
used for any Mail Order/Phone Order purchases and any such usage will be customer acknowledges and accepts that there is risk of international usage on
Bank will not honour the transactions even if there are funds available in the other
considered as Unauthorised. The Card should not be used for the payment of Debit Card and it can be disabled. The entitlement for exchange should be
accounts linked to the same Card. You will not attempt to withdraw
subscription to foreign magazines/periodicals and any such usage will be ascertained by you prior to a trip, from the authorised dealer through whom
funds/purchase goods or services using the Card unless sufficient funds are
considered as Unauthorised. The Cardholder would be solely liable for all reimbursement is being validated. You may, if you so desire, draw foreign
available in your account. The onus of ensuring adequate account balances is
unauthorised acts and transactions. You must not at any point, hand over your exchange against the Card in the form of foreign currency notes/travellers cheques
entirely on you. Accounts that violate this condition will be classified as overdrawn
Card to any other person including for usage on your behalf. You must ensure that to the extent of the entitlement from an authorised dealer/full fledged money
accounts and you will have to rectify the account balance position immediately. In
you are physically present at an ATM/ Merchant Establishment at the time of any changer. Sale of such foreign currency notes/travellers cheques from entitlement
every such situation where the account gets overdrawn, a flat charge would be
transaction undertaken by you. would be governed by the extant regulations and would be subject to the
levied in addition to the interest to be charged on the debit balance in the account.
Cardholder disputes with Merchants: applicable ceilings. Exchange withdrawn from an Authorised Dealer of foreign
The Bank will determine this charge from time to time.
Any dispute with or complaint against any Merchant Establishment must be exchange during the calendar year, in the form of foreign currency notes/travellers
Signature Mandate on the account: cheques should be endorsed in the passport. The Card cannot be used for effecting
Please note that in case of ‘Former of Survivor’ signature mandate on the account, directly resolved by the Cardholder with the Merchant. The Bank is not in any
manner responsible for any issues regarding goods and services received by the remittances for the purposes for which the release of exchange is not permitted
the Debit Card would be issued only if requested by the individual tagged as under the extant regulations e.g. for subscription to (a) Magazines which are on
Former (first holder). Card holder including the quality, value warranty, delay of delivery, non delivery,
non receipt of any goods or services. It must be clearly understood that the Card the prescribed/banned list (b) Pools, sweepstakes, lotteries etc. (c) Internet sites

ªDebit Card Terms

Right of Set off: selling products/services for which release of foreign exchange is not permitted.
facility is only a facility to the Cardholder available to purchase goods or avail of
In the event of an account being overdrawn, the Bank reserves the right to set-off The Bank reserves the right to report such violations to the Regional office of the
services and the Bank holds out no warranty or makes no representation about
overdrawn amounts against any credit lying in any of your other accounts held Exchange Control Department giving full details.
quality, quantity, value, delivery or otherwise, howsoever regarding goods or
jointly or singly, without giving any notice. Nothing in these Terms and Conditions The Cardholders right to use the Card would cease forthwith. As per extant RBI

and Conditionsº
services, and any dispute should be resolved with the Merchant Establishment
shall affect the Bank’s right to set-off, transfer and apply monies at law or pursuant guidelines, in case the amount on account of the use of your Card overseas would
directly. However, you may report this to the Bank with details of the name,
to any other agreement from time to time subsisting between the Bank and the exceed your foreign exchange entitlement, you must provide the reimbursement
location, date and time of the transaction and other details that will assist the
Cardholder. claimed and the Bank is authorised to report the matter to the Regional office of
Bank in its investigations and possible resolution of the complaint, which the Bank
Services from Visa/MasterCard Global Assistance: is not obliged to ensure. the Exchange Control Department giving full details. Under no circumstances
Communications and arrangements of services of an Emergency Assistance International Usage and Government of India/Reserve Bank of India (RBI) should the payment of Debit Card dues be delayed or refused on the grounds of
program are provided by a third-party service provider and are paid for by requirements: you having exceeded the entitlement. There will be no obligation on the Bank to
Visa/MasterCard International and the Cardholder is responsible for the cost of make a claim or demand for payment on a cardmember and non-payment shall
any and all medical, legal or other services that may be availed of. Assistance International usage of Debit Card
render the cardmember liable to risk of withdrawal of your Card membership, with
would be provided on a best efforts basis only and also and may not be available The Debit Card is valid for use both in India as well as outside India within the
the Bank also having the right to take such other appropriate action. All
or be suspended due to problems of time, distance or locations. Medical and/or foreign exchange entitlements as stipulated by the Reserve Bank of India (RBI)
transactions conducted other than in Indian Rupees shall be converted through the
legal professionals suggested and/or designated by Visa/MasterCard from time to time. You shall ensure adherence to all requirements of the Exchange
Visa/MasterCard International Settlement System. The debit to your account shall
International are not employees of Visa/MasterCard International or of the Bank Control Regulations with regard to foreign exchange entitlements as stipulated by
include commission or fees chargeable by Visa/MasterCard and 3.5% conversion
and therefore, Visa/MasterCard International and the Bank are not responsible for the RBI from time to time. As per current RBI guidelines, the Card is valid for use
commission chargeable by Standard Chartered Bank exclusive of taxes. This
the availability, use, acts, omissions, or results of any medical, legal or both in India as well as outside India but is not valid for payment in foreign
exchange rate will be binding on the Cardholder. The onus of ensuring compliance
transportation service availed of by you. The Bank does not accept any exchange in Nepal and Bhutan. Cardholders emigrating and/or proceeding
with the provisions of the Foreign Exchange Management Act, 1999 and any
responsibility for the arrangement or the use of such services. abroad on permanent employment or intending to become a Non Resident Indian
re-enactment or modification thereof or amendments thereto, the prevailing
(NRI) must surrender the Card at a prior time and clear all the card outstandings.
Merchant location Usage: Baggage Rules and EXIM policy and Regulations in force, rests solely with you. You
You may use the Card for foreign currency withdrawals only under the Basic Travel
The Card would ordinarily be honoured by Merchant Establishments in India and in accept full responsibility for wrongful use and use in contravention of these Rules
Quota (BTQ) Scheme of the Exchange Control Regulations. You cannot use the
other countries which display the Visa/MasterCard logo. The Bank is not and Regulations and undertake to indemnify the Bank to make good any loss,
Card for any other reasons. Usage of the card outside India will be made strictly in
responsible or liable for refusal by any Merchant to accept the Card for any reason damage, interest, conversion, any other financial charges that the Bank may incur
accordance with the Indian foreign exchange laws and regulations including the
whatsoever. However, you may report to the Bank any Merchant/bank refusal, and/or suffer on account thereof.
Exchange Control Regulations of the Reserve Bank of India. In the event of any
detailing the name, location, date and time of the transaction and other details Failure beyond the Control of the Bank:
failure to do so, you shall be solely and completely liable and responsible for
that will assist the Bank in its investigations. Card promotional material or We shall not be responsible for any loss or damage caused to you by reason of any
non-compliance with the law and the regulations and notifications issued
Visa/MasterCard symbol displayed on any premises is not a warranty that all failure to comply with your instructions, when such failure is caused due to reasons
thereunder from time to time. The card may be used by all residents going abroad
goods and services available at those premises can be purchased with your Card. beyond the control of the Bank, the opinion of the Bank being final in this regard.
for all bonafide personal expenses, including the purchase of goods for personal
The Card is for electronic use only and will be acceptable only at Merchant
use provided. Resident Indians are not permitted to make remittances in the nature Ability to refuse payment:
Establishments, which have an EDC, or similar terminal that accepts the Cards. Any
of margins or margin calls to overseas exchanges/overseas counterparty. If any Except as otherwise required by law, if the Bank receives any process, summons,
usage of the Card other than electronic use will be considered as unauthorised.
“Overseas Forex Trading” transaction is observed on your account, we would be order, injunction, execution, distraint, levy, lien, information or notice which the
The Card will be honoured only when it carries the signature of the Cardholder.
constrained to close all your accounts and report the same to the regulator. Hence, Bank in good faith believes, calls into question your ability to transact on your Card,
The Card is operable with the help of the Cardholder’s signature or the PIN at EDC
you are requested to refrain from doing such transactions on your Debit we may, at our option and without liability to you or to the Bank, decline to allow
terminals installed at merchant locations depending on the functionality of the

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