ELENA BIT
Email: elenau954@[Link] | Phone: +91-8249437104
PROFESSIONAL SUMMARY
● Over 8 years of experience in Production Support within the Banking Domain.
● Expertise in Oracle (10g, 11g, 12c), SQL, PL/SQL, UNIX, Linux, and Shell Scripting.
● Skilled in ITIL Processes (Incident Management, Problem Management) and ticket resolution
within SLA.
● Proficient in tools such as BMC Remedy, ServiceNow, and Jira for issue tracking and resolution.
● Strong knowledge of job scheduling and monitoring using CRONTAB.
● Experienced in managing servers, analyzing production issues, and providing L1 and L2 support.
● Adept in system health checks, deployment processes, and change management.
● Strong analytical and problem-solving abilities with a focus on client satisfaction.
TECHNICAL SKILLS
Languages: SQL, PL/SQL
Databases: Oracle 10g, 11g, 12c
Operating Systems: Windows, Linux, SunOS 5.10, AIX
Scripting: Unix Shell Scripting
Tools: Putty, WinSCP, SQL Developer, FileZilla, Toad, EA Architect, Jenkins, Grafana
Ticketing Tools: BMC Remedy, ServiceNow, Jira
Monitoring Tools: Sitescope, Sitesee, AppDynamics, Moogsoft
PROFESSIONAL EXPERIENCE
Senior Backend Developer
BNY Mellon (Jun 2022 – Nov 2024) | Pune
Project: Eagle (Banking Domain)
● Managed L2/L3 support for Eagle application, ensuring smooth operations and timely resolution
of issues.
● Monitored and maintained application, web, and Linux servers.
● Handled P1 issues, escalating to L3 when required.
● Scheduled files using EA Architect and involved in disaster recovery processes.
● Performed server decomposition, recycling, and new environment setups using CMP tool.
● Addressed disk space, memory, and load average issues.
Senior Developer
HCL Technologies Ltd (Aug 2021 – Jun 2022) | Pune
Project: FX Cash Risk (Banking Domain)
● Supported production and pre-prod environments, ensuring 24x7 availability.
● Monitored jobs and log files, analyzed failures, and cleared server disk spaces.
● Participated in Solaris-to-Linux migration and weekend releases.
● Scheduled and modified jobs using CRONTAB.
Senior Associate Service Delivery
Decimal Technologies (Jan 2019 – Aug 2021) | Gurgaon
Project: Lead Management System (Banking Domain)
● Provided L2 support, analyzing and resolving production issues.
● Monitored app servers and resolved issues within SLA.
● Performed UAT/SIT testing and supported monthly deployments.
● Automated reports and scripts for fraud monitoring and data fixes.
Software Developer
IBM India Pvt. Ltd (Jul 2016 – Dec 2018) | Pune
Project: [Link] (Banking Domain)
● Delivered L1/L2 support for production applications, ensuring adherence to SLAs.
● Enhanced shell scripts for operational efficiency.
● Performed daily system health checks and prepared EOD/SOD reports.
● Escalated unresolved issues to L3 and coordinated with stakeholders.
EDUCATION
Bachelor of Technology ([Link]) in Computer Science & Engineering
Biju Patnaik University of Technology
PROJECTS HANDLED
Eagle (BNY Mellon)
● Provided hosted and supported solutions for data management and performance measurement.
● Key Modules: STAR (transaction & calculation) and PACE (data warehouse management).
FX Cash Risk (UBS)
● Managed trading workflows including order placement, confirmation, clearing, and
reconciliation.
● Tools: MORBI, Neo, Cosmos, and FXPB.
Lead Management System (AU Small Finance Bank)
● Unified lead data verification system for seamless customer acquisition and account creation.
● Modules: STP, FKYC, VKYC, Minor, Partnership Current Account, and others.
[Link] (Barclays)
● Online banking platform enabling international payments and account management.
● Modules: Payments, Imports, Exports, CAS, and BTR.
KEY RESPONSIBILITIES
● Prompt resolution of user queries and production issues.
● Monitoring, analyzing, and troubleshooting application and server-related problems.
● Coordinating with cross-functional teams for deployments and issue resolution.
● Preparing detailed MIS reports and automating operational scripts.
ACHIEVEMENTS
● Consistently delivered solutions within SLA, enhancing client satisfaction.
● Played a key role in successful platform migrations and environment upgrades.
● Automated repetitive tasks, improving operational efficiency.
