PUBLIC

SAP Returnable Packaging Management

2025-02-25

SAP Returnable Packaging Management - User

Guide
© 2025 SAP SE or an SAP affiliate company. All rights reserved.

THE BEST RUN

Content

1 Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1 Process Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Business Roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3 Monitor Business Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Viewing Message Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.4 Customizing RPM Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1.5 Configuration Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Define Number Ranges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Manage Account Posting Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Assign Account Posting Types to Movement Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Manage Scheduled Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Manage Machine Learning Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Assign Exchange Partner Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configure PDF Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Manage Status Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Upload Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Manage Status Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configure Stock Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configure Currency Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Manage Planning and Forecasting Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configure Weightages for Matching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Manage Inbound Statement Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configure Inventory Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configure Packaging Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
1.6 Master Data and Transactional Data Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Manage Returnable Packaging Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Manage Posting Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Manage Inbound Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Match Inbound Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Manage Serial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
View Returnable Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Manage Business Partners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Plan Returnable Packaging Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Manage Counting Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Onboard Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
1.7 Analytical Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

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 Returnable Process Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Returnable Stock Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
View Rental Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
1.8 Partner Portal Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Download Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Order Empty Returnable Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Manage Packaging Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Review Posting Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Perform Inventory Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Manage Business Partners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Onboard Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
1.9 API Payload for Returnable Packaging Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Payload Details for Posting Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Payload Details for Returnable Packaging Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Payload Details for Inbound Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Payload Details for Inbound Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
1.10 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Configuring Material Document Replication iFlow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Establishing Connectivity Between SAP Returnable Packaging Management and SAP S/
4HANA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
1.11 Components for Incidents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

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1 Product Overview

SAP Returnable Packaging Management is a product on SAP Business Technology Platform for managing the
logistics of reusable returnable packaging materials in a supply chain.

Reusable packaging materials such as containers, pallets, tanks, and load carriers are used to move products
safely and efficiently between business partners. With this product, a packaging manager can find out the
exact quantity and location of these reusable materials, thereby minimizing the chance of any loss, wastage, or
damage of these packaging materials.

Key Painpoints in the Current Process

• Lack of transparency
• Demand and forecasting
• Account matching and manual adjustments
• Realtime tracking of returnable packaging materials
• Distinguishing between empty and full returnable packaging materials
• Integration with customer and vendor
• Rental costs
• Thefts and loss of returnable packaging materials
• Indirect cost due to the delay and shortage of returnable packaging materials

Key Features of this Product

With this product, you can track and manage the exchange balance of a returnable packaging material
circulated between location partners and exchange partners.

Some important features of this product are:

• More transparency in managing the process of exchange of returnable packaging materials.

• A centralized database is available for the original equipment manufacturer (OEM) and supplier.
• A management dashboard is available where you get an overview of a returnable packaging material.
• Integration to any enterprise resource planning (ERP) solution is possible with the help of APIs and
file-based integration.

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1.1 Process Overview

The diagram illustrates how returnable packaging materials can be facilitated between your company and
suppliers, as well as between your company and customers, with the help of SAP Returnable Packaging
Management.

• #unique_2/unique_2_Connect_42_subsection-im1 [page 5]
• #unique_2/unique_2_Connect_42_subsection-im2 [page 5]
• #unique_2/unique_2_Connect_42_subsection-im3 [page 5]

Click the element for more information.

Supplier

Receives and manages empties at the warehouse location. These packaging materials are delivered to the
customers.

SAP Returnable Packaging Management

Replenishes the inventory and creates, updates, and manages posting documents, returnable packaging
accounts, inbound statements, and serial numbers using SAP Returnable Packaging Management.

Key roles:

• Facilitate the movement of packaging materials between suppliers and customers.

• Track packaging materials using posting documents.
• Accommodate changes required in the inventory.

Customer

Orders empties from the supplier, based on the requirement. Customers manage and consume packaging
materials and then return empties back to the supplier.

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Product Overview PUBLIC 5
1.2 Business Roles

All applications provide role templates. These role templates are used to create roles, which determine the
authorization of users assigned to those roles. Roles are assigned to role collections, which are assigned to
users or user groups.

The following business users are available in SAP Returnable Packaging Management:

• Packaging Manager
• Machine Learning Specialist
• Configuration Expert
• Business Process Specialist

For more information, see Defining and Bundling Roles.

1.3 Monitor Business Logs

SAP Returnable Packaging Management now provides an integration with the business logging service to keep
track of all the transactional logs that take place in the system. This is done by enabling the logs of Perform
Inventory Count and Inventory Counting Communications scheduled jobs in the Monitor Business Logs app.
The following apps have their message logging enabled.

• Inventory Count Communication

• Perform Inventory Count
• Reprocess Posting Documents
• Refresh Planning Data
• Retrieve Stock Data
• Trigger Email Communication
• Create Replenishment
• GLIM Based Matching
• Forecast Returnable Packaging Materials
• Rule Based Matching

Key Features

• View a list of messages based on your filter criteria

• View detailed information about each message
• View record details of each message
• Export information to a spreadsheet

Prerequisites

Ensure that your Business Process Specialist user is assigned to the

BusinessProcessSpecialistBLAccessAll role template. For more information on roles, refer to Business
Roles [page 6].

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1.3.1 Viewing Message Details

Procedure

1. On the SAP Fiori launchpad, choose Monitor Business Logs.

The app displays a list of messages based on your filter criteria.
2. You can narrow down your search using filter fields. If required, you can also choose Adapt Filters to select
additional filters such as Business Object ID, External ID, Application ID, etc.
To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
3. Click on a message to view its detailed information.
The app takes you to a new screen where you can view detailed information for each message, organized in
the following tabs:
• Message Details
• Record Details

 Note

• The Retention Period specifies how long the selected message will stay in the application. Once the
retention period ends, the message is deleted from the application.
• If the Business Log team has verified the configuration and found it to be a valid one, the Valid
Configuration field displays Yes. If not, this field displays No.

SAP RPM Job Message Details

• Business Object ID - Corresponds to job ID in the Manage Scheduled Jobs app

• External ID – Represents the counting event ID
• Business Object Type - Displays Job, which indicates that the business message deals with SAP RPM jobs.
• Subobject - Either PIC Job or PIC Email, which represent Perform Inventory Count or Inventory Counting
Communications scheduled jobs respectively.

1.4 Customizing RPM Apps

Prerequisites

The KEYUSER role has been provided with the relevant access to adapt UI. For more information, see Setting Up
Customization of RPM Apps.

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Context

You can customize the user interface of SAP Returnable Packaging Management apps as UI5 Flexibility service
has been enabled.

Procedure

1. On the SAP Fiori launchpad, choose the supported application that you would like to customize.
Manage Posting Documents is a supported application.
2. Start customizing the UI by following the steps mentioned in Adapting SAP Fiori UIs at Runtime - Key User
Adaptation.
The UI5 Flexibility service also provides other functionality. For more information about how to consume
UI5 Flexibility service, see Service Consumption at Application Runtime.

Related Information

Translating UI Changes

1.5 Configuration Apps

Use the following apps to define the standard configuration settings in SAP Returnable Packaging
Management.

• Define Number Ranges [page 9]

• Manage Account Posting Types [page 12]
• Assign Account Posting Types to Movement Types [page 16]
• Manage Scheduled Jobs [page 20]
• Manage Machine Learning Models [page 26]
• Assign Exchange Partner Details [page 35]
• Configure PDF Statements [page 39]
• Manage Status Types [page 41]
• Upload Data [page 45]
• Manage Status Codes [page 48]
• Configure Stock Attributes [page 52]
• Configure Currency Conversion [page 54]
• Manage Planning and Forecasting Attributes [page 57]
• Configure Weightages for Matching [page 60]
• Manage Inbound Statement Templates [page 62]

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Ensure that you are assigned the relavant role. For more information on the available roles, see Defining and
Bundling Roles.

 Note

For the creation of automatic posting documents, you must ensure that the mapping between the
movement types and account posting types are available in your application. You can use the Account
Posting Type to Movement Type Mapping API to create these mappings. For more information, see the SAP
Business Accelerator Hub.

1.5.1 Define Number Ranges

With this application, you can define number ranges for the application subobjects (for example, automatic
posting document, manual posting document, and returnable packaging account) that you use in SAP
Returnable Packaging Management.

Key Features

You can use this app to:

• View a list of all number ranges that are defined for the various application subobjects
• Create a number range
• Edit a number range
• Activate a number range
• Deactivate a number range

 Note

• You can edit number ranges and increase the maximum limit, as long as it doesn't overlap with any
other active number ranges.
• You can also edit number ranges and decrease the maximum limit down to the last used number in the
number range.

Supported Device Types

• Desktop
• Tablet

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Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.5.1.1 Creating a Number Range

Context

To uniquely identify the various application subobjects (for example, returnable packaging account, manual
posting document, automatic posting document), it is required that we define a number range and assign it
to them. When an application subobject is created, the app automatically assigns a number in the sequential
order from the number range interval that is active for that application subobject.

Procedure

1. On the SAP Fiori launchpad, choose Define Number Ranges.

2. Choose Create.
3. On the next screen, specify the following:
• Application Information
An application may have one or more subobjects for which you need to define number ranges. You
may define separate number ranges for the individual subobjects in an application or define a common
number range that is applicable to all subobjects within an application.
• Number Range Information
You can specify a prefix along with the lower limit and upper limit for the number range.
4. Choose Save.

The app creates a number range with New status.

 Note

A number range can have one of the following statuses:

• New

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 This status indicates that a number range is newly created.
• Active
This status indicates that a number range is active for one ore more subbobjects in an application.
• Inactive
This status indicates that a number range is inactive and cannot be used for generating sequential
numbers.
• Consumed
This status indicates that a number range has already reached its upper limit and can no longer be
activated and used.

The following status transition actions are allowed for number ranges:

Status Transition
From To

New Active

Active Inactive

Active Consumed

Inactive Active

Inactive Consumed

1.5.1.2 Activating a Number Range

Context

When an application subobject is created, a sequential number is automatically assigned from the relevant
active number range. You can define one or more number ranges for an application and an application
subobject. However, only one number range can be active at a time if multiple entries exist.

Procedure

1. On the SAP Fiori launchpad, choose Define Number Ranges application.

The app displays a list of number ranges based on your filter criteria.
2. Select the number range that you wish to activate.

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  Note

You can only activate a number range with the following statuses:

• New
• Inactive

To deactivate a number range, select a number range and then choose Deactivate.

1.5.2 Manage Account Posting Types

With this app, you can create, edit, and delete account posting types. For each type of goods movement
associated with a returnable packaging material, an account posting type needs to be defined. Whenever
a posting document is created with an account posting type, the app updates the corresponding goods
movement to the associated returnable packaging account.

Key Features

You can use this app to:

• View a list of all account posting types based on your filter criteria
• Create an account posting type
• Edit an account posting type
• Delete an account posting type
• Export details of account posting types to a spreadsheet

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.5.2.1 Configurations for Posting Types

An account posting type must be defined for every goods movement associated with a returnable packaging
material. When a posting document is created with an account posting type, then the associated account
balance is updated, based on the transaction type. The transaction types for any posting type can be either
increase or decrease. The type of posting also helps in the creation mode of posting documents. It can be
manual, automatic, or both.

 Tip

Configurations provided in the below table are for reference only. You can define these configurations as
per your business process.

Posting Type Configurations

Account Posting Account Posting Location Partner Exchange Partner Account Posting
Type Type Description Role Role Indicator Transaction Type

501 Goods Receipt Recipient Sender All Increase

without reference

502 RE Goods Receipt Sender Recipient All Decrease

without reference

101 Good Receipt (+) Recipient Sender Automatic Increase

102 Goods Issue (-) Sender Recipient Automatic Decrease

621 Issue for plant-to- Sender Recipient Automatic Decrease

plant stock trans-
fer

622 Issue for plant-to- Recipient Sender Automatic Increase

plant stock trans-
fer - reversal

611 Goods issue for re- Sender Recipient Automatic Decrease

turn delivery

612 Goods issue for re- Recipient Sender Automatic Increase

turn delivery - re-
versal

601 Goods issue for Sender Recipient Automatic Decrease

delivery note

602 Goods issue for Recipient Sender Automatic Increase

delivery note - re-
versal

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Account Posting Account Posting Location Partner Exchange Partner Account Posting
Type Type Description Role Role Indicator Transaction Type

641 641 TF to cross Sender Recipient Automatic Decrease

company (Intra
Company)

643 643 TF to cross Sender Recipient Automatic Decrease

company

351 351 TF to stck in Sender Recipient Automatic Decrease

trans.

801 Special movement Recipient Sender Manual Increase

(receipt)

802 Special movement Sender Recipient Manual Decrease

(receipt) - reversal

1.5.2.2 Creating an Account Posting Type

Context

You can create account posting types to represent the various type of goods movement (for example, goods
receipt, goods issue) associated with a returnable packaging material. It is used in posting documents to
update the goods movement to the associated returnable packaging account.

 Note

SAP provides a list of default account posting types that you can use when creating an account posting
type assignment.

Procedure

1. On the SAP Fiori launchpad, choose Manage Account Posting Types.

The app displays a list of all account posting types based on your filter criteria.
2. Choose Create.

The system displays a dialog box, where you can specify the account posting type.
3. On the next screen, enter appropriate data in the following sections:
• Account Posting Type
• General Details
• Additional Details

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4. Choose Save.
An account posting type is newly created.

1.5.2.3 Editing an Account Posting Type

Context

You can change the field values (for example, account posting type description, reversal account posting) of
existing account posting types, if required.

Procedure

1. On the SAP Fiori launchpad, choose Manage Account Posting Types.

The app displays a list of all account posting types based on your filter criteria.
2. Click on the account posting type that you wish to edit.

The app opens a new screen that has detailed information about the selected account posting type.
3. Choose Edit.
4. Edit the relevant fields and choose Save.

 Note

For assignment of Process Type to an Account Posting Type there can be only two Transaction Types,
one for Increase and another for Decrease.

The app saves the changes that you made to the account posting type.

1.5.2.4 Deleting an Account Posting Type

Context

You can delete an existing account posting type, if required.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Account Posting Types.

The app displays a list of all account posting types based on your filter criteria.
2. Select one or more account posting types
3. Choose Delete.

The app deletes selected account posting types.

1.5.3 Assign Account Posting Types to Movement Types

With this app, you can create, edit, view, and delete assignments. Each assignment defines an association
between an account posting type and a combination of goods movement type, movement indicator, and
receipt indicator.

Key Features

You can use this app to:

• View a list of all assignments based on your filter criteria

• View detailed information of each assignment
• Create an assignment
• Edit an assignment
• Delete an assignment

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles
• Relevant account posting types are defined in Manage Account Posting Types [page 12].

1.5.3.1 Configurations for Assigning Posting Type to

Movement Type

The assignment of posting type to movement type defines an association between an account posting type and
a combination of:

• Goods movement type

• Movement indicator
• Receipt Indicator

 Tip

Configurations provided in the below table are for reference only. You can define these configurations as
per your business process.

Posting Type to Movement Type Configurations

Account Posting Movement Indica- Exchange Partner
Movement Type Type tor Receipt Indicator Type Transaction Type

501 Receipt w/o 501 Receipt w/o Goods Movement Normal Receipt Vendor Increase
PO PO Without Reference

502 RE receipt 502 RE receipt Goods Movement Normal Receipt Vendor Decrease
w/o PO w/o PO Without Reference

601 GD goods is- 601 Goods issue Goods Movement Normal Receipt Customer (Sold-to Decrease
sue:delvy for delivery note Delivery Note Party and Special
Stock Partner)

602 RE goods de- 602 Goods issue Goods Movement Normal Receipt Customer (Sold-to Increase
liv. rev. for delivery note - Delivery Note Party and Special
reversal Stock Partner)

101 GR goods re- 101 Good Receipt Goods Movement Normal Receipt Vendor Increase
ceipt (+) for Purchase Order

102 Goods Issue 102 Goods Issue Goods Movement Normal Receipt Vendor Decrease
(-) (-) for Purchase Order

641 TF to stck in 641 TF to stck in Goods Movement Stock Transport Customer (Sold-to Decrease
trans. trans. Delivery Note Order Party and Special
Stock Partner)

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 Account Posting Movement Indica- Exchange Partner
Movement Type Type tor Receipt Indicator Type Transaction Type

643 TF to cross 643 TF to cross Goods Movement Stock Transport Customer (Sold-to Decrease
company company Delivery Note Order Party and Special
Stock Partner)

1.5.3.2 Creating an Assignment

You create an assignment to map an account posting type to a combination of goods movement type,
movement indicator, and receipt indicator.

Context

SAP provides a list of default movement types that you can use when creating an account posting type
assignment. When you create a subscription, the system creates the default movement type to posting type
and account posting.

Procedure

1. On the SAP Fiori launchpad, choose Assign Account Posting Types to Movement Types.

The app displays a list of assignments based on your filter criteria.

2. Choose Create.
3. On the next screen, enter appropriate data in the Assignment Details tab page.

The Assignment ID is generated by the system.

4. Choose Create.

An assignment is newly created.

1.5.3.3 Editing an Assignment

Context

You can edit specific attributes of an already existing assignment.

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Procedure

1. On the SAP Fiori launchpad, choose Assign Account Posting Types to Movement Types.

The app displays a list of assignments based on your filter criteria.

2. Click on the assignment that you wish to edit.

The app takes you to a screen that has detailed information about the selected assignment.
3. Choose Edit.

Under Assignment Details, you can only edit the following fields:

• Movement Type
• Movement Type Description
• Transaction Type
• Movement Indicator
• Receipt Indicator
• Exchange Partner Type
• Account Posting Type
4. Choose Save.

The app saves the changes that you made to the assignment.

1.5.3.4 Viewing an Assignment

Context

You can view a list of all assignments along with detailed information for each of them.

Procedure

1. On the SAP Fiori launchpad, choose Assign Account Posting Types to Movement Types.

The app displays a list of all assignments created. You can narrow down your search using filter fields. A
few of them are Editing Status, Assignment ID, Movement Type, Movement Indicator, Receipt Indicator, and
Transaction Type. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Click on an assignment from the list.

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 • In the next screen, you can view detailed information for each assignment.
• To view a record of all changes made to this assignment, choose Change Log.

1.5.3.5 Deleting an Assignment

Context

You may have to delete an already created assignment if it is not valid anymore.

Procedure

1. On the SAP Fiori launchpad, choose Assign Account Posting Types to Movement Types.

The app displays a list of assignments based on your filter criteria.

2. Select one or more assignments that you wish to delete.
3. Choose Delete.

Alternatively, you can click on an assignment, go to the details screen, and choose Delete after verifying the
information.

1.5.4 Manage Scheduled Jobs

A scheduled job is any task that the system performs at a particular time period. You can schedule a job to run
once or multiple number of times. With this app, you can specify when a job must run, activate, and deactivate
jobs.

Key Features

You can use this app to:

• Specify when a job must run

• Activate a job
• Deactivate a job
• Run a job instantly

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Supported Device Types

• Desktop
• Tablet

Components for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209]

Prerequisites

Ensure that you are assigned the Configuration Expert role. For more information on roles, see Defining and
Bundling Roles

1.5.4.1 Available Jobs

SAP Returnable Packaging Management has the following scheduled jobs:

 Remember

The Refresh Planning Data, and Create Replenishment jobs are applicable only for SAP S/4HANA
system. These jobs aren’t supported in ECC system.

• Rule-Based Matching:
The job matches an inbound transaction to a posting document. The default run for this job is 4 hours, but
you can update the schedule, as needed.

 Remember

When you update the schedule, the job executes promptly, and then executes based on the Repeat
Interval.

For example, if you update the schedule to 3 hours, the job executes once promptly, and then executes
every 3 hours.

• GLIM-Based Matching:
The GLIM (Generic Line Item Matching) job matches an inbound transaction to a posting document and
updates the relevant tables on the matching status - matched, unmatched, or partially matched.
• Reprocess Posting Documents
This job reprocesses posting documents that are in error state, and posts the updated document with its
new status. You can maintain the schedule pattern of the job to run the configuration of the reprocess
postings. You can set a repetition time frame, and a time period for reprocessing postings.

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 For last quarters and last months options, the system considers the relative date for calculating the
reprocessing of posting documents.
• Forecast Returnable Packaging Materials:
The job uses historical consumption data from relations of packaging material, location, and exchange
partner that is uploaded via an Excel sheet into SAP Returnable Packaging Management. Using this data,
a forecast for the future consumption is generated for these returnable material relations. Based on the
forecast consumption, together with actual data from a back-end SAP S/4HANA-system, replenishment
elements are generated. The actual stock levels from SAP S/4HANA are also included in the calculation.

 Note

If the Automotive Consulting Service (ACS) destination is available, then the system prioritizes this
system for forecasting and planning for returnable materials. If it isn't available, then the system uses
the external created forecast through upload or API for returnable account with planning type external
demand forecast.

• Refresh Planning Data:

The job syncs records from the SAP system to update existing data with the latest sales elements,
purchase elements, and stock updates that are created post the last planning run. Using this data, new
alerts are generated in Plan Returnable Packaging Materials app that can help to identify any changes in
the forecast for returnable packaging materials. By default, the job runs daily however you can change the
frequency based on your requirement.
This job creates replenishment for purchase orders and sales orders in the SAP S/4HANA system, based
on the proposed replenishment data provided in Plan Returnable Packaging Materials app. The job also
displays the current status of replenishments.
• Retrieve Stock Data
This job syncs records from the SAP ERP Backend and RPM Account to retrieve the latest stock data.
Using this data, stock information is updated in the Returnable Stock Overview app. In the Last Run Status
column, you can view the data source of the stock.

 Note

• You don't need to activate the Retrieve Stock Data job if Refresh Planning Data job is already
active. The Refresh Planning Data job fetches material stock data along with sales elements and
purchase elements.
• SAP ERP Backend is maintained as the default system. If you choose to retrieve stock data
using RPM Account, then the stock data is calculated based on the account balance of a
returnable packaging materials account. With RPM Account, the system doesn't calculate the Full
Returnables, Empty Returnables, and Stock in Transit values. So, you can't view these values in
Returnable Stock Overview.

• Create Replenishment
This job retrieves data from the SAP S/4HANA system to fetch open purchase order and sales order
quantities, from the outline agreement associated with a returnable packaging account. Using this data,
the following actions are performed:
• Calculate the sum of account balance and open purchase order quantity. If the sum is lower than
minimum reorder point quantity, then a purchase order is created.
• Calculate the sum of account balance and open sales order quantity. If the sum is higher than
maximum reorder point quantity, then a sales order is created.
• Trigger Email Communication

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 This job syncs all the contact details added in Manage Business Partners app and triggers email to export
data, based on your requirement. Using this job, you can trigger emails to your partners with account
statements in PDF format.

 Remember

When you update the schedule for email communications, the job executes immediately, and then
executes based on the Repeat Interval. The account statements are generated for the Repeat Interval
period and shared with all business partner contacts. For example, if the Repeat interval is 3 months,
then the account statement is generated for 3 months and shared over email.

 Note

• When generating an account statement, the first day of the month is considered as the start date
of the account statement.
• You can send multiple emails with the same information to all the contacts defined for a business
partner.
• If there are no contacts defined for a business partner, then emails are triggered to the default
contact for the business partner.
• When an email job is triggered, the system uses the language maintained in the Business Partner
Details of the Manage Business Partners app to send an email. The attached PDF statement is also
in the same language. If no language is maintained, then English is chosen as the default language.
For more information, refer to Viewing and Maintaining Business Partner Details.

• Perform Inventory Count:

The job performs several steps automatically for the inventory counting process, such as scheduling the
counting for the returnable accounts, starting the counting process, and closing the counting.
• Counting Schedule
This job picks up the upcoming counting event for each counting group and the special counting event
that is assigned to each returnable packaging account. It then refers to the counting schedule timeline
from the Configure Inventory Count app and picks up only those counting events that fall under the
schedule. The job then creates the counting IDs for all the relevant accounts that are in Active status.
Note that inventory counting is not possible for hidden returnable packaging accounts, irrespective of
whether those are self-owned or partner-owned.
• Counting Start
On the counting start, the job carries out the following:
• For each counting ID that corresponds to a returnable packaging account, it fetches the account
balance from the last posting document created to this account before the counting start date. It
freezes this as the balance against which the packaging manager and business partner perform
the physical inventory counting.
• It ensures that these counting IDs are available for editing for the invited users during the entire
counting period.
• It updates the status of all these counting IDs and counting events from Counting Planned to In
Progress.
• Counting Close
The job then refers to the counting close date from the Configure Inventory Count app and moves the
counting IDs into either of the following:
• Completed status if there are no differences or damages

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 • Counted with Difference status is set in case there are any differences or damages. The packaging
manager can then decide whether to order recounting or initiate value claim process.
• Inventory Count Communication:
The job sends out email notifications to apprise the relevant users at important stages of the inventory
count process. It considers the timeline defined in the Configure Inventory Count app to determine exactly
when these notifications must be sent.
The job sends a single email every day to each involved user containing PDF or MS-Excel attachments with
all relevant returnable packaging accounts, counting IDs, and issues. The email template is already defined
within the system. To set up your email signature, refer to Creating and Editing an Email Signature app.
The following types of email notifications are sent by the job scheduler to all the users involved in
the inventory count. The ownership type determines who these users are. For example, for self-owned
materials, the email notifications are sent to all the users responsible for inventory counting on the
business partner’s side. For partner-owned materials, the email notifications are sent to the packaging
manager responsible for the returnable packaging account.
• Invitation: The job sends an initial invitation mail. It provides the user with a list of returnable packaging
accounts and counting IDs for which they are invited to perform the counting.
• Reminder (Before counting starts): The job sends a reminder email to each user at a predefined point
before the counting starts. It provides them with a list of returnable packaging accounts and counting
IDs for which they are reminded to perform the counting.
• Reminder (Before counting ends): The job sends a reminder email to each user at a predefined point
before the counting ends. It provides them with a list of returnable packaging accounts and counting
IDs for which counting is not yet confirmed.
• Counting results: Once the counting event is closed, the job notifies each user. It provides them with
the counting details for their assigned returnable packaging accounts and counting IDs. It also gives
details of the value claim issues created against any of the counting IDs.
• Recounting: Whenever the packaging manager orders recounting, the job notifies the users involved in
the initial counting to carry out a recount.

1.5.4.2 Activating a Job

Context

For a scheduled job to run, it must first be active.

Procedure

1. On the SAP Fiori launchpad, choose Manage Scheduled Jobs.

2. Select the job that you wish to activate.
3. Choose Activate.

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  Note

You can only activate a job that has the Inactive status.

1.5.4.3 Deactivating a Job

Context

If you do not want a scheduled job to run, the job must be disabled.

Procedure

1. On the SAP Fiori launchpad, choose Manage Scheduled Jobs.

2. Select the job that you wish to deactivate.
3. Choose Deactivate.

 Note

You can only deactivate a job that has the Active status.

1.5.4.4 Updating a Job Schedule

Context

To set the job to run at a specific time period, edit the schedule.

Procedure

1. On the SAP Fiori launchpad, choose Manage Scheduled Jobs.

2. Select the scheduled job that you wish to edit.
3. Choose Update.

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 The Update dialog box displays.
4. Specify when you want the job to run.

 Caution

• If you want to run a job every few minutes, the minimum value is five minutes.
• This is a recurring schedule. If you specify two hours in the Update dialog box, the selected job
executes once immediately, and then executes every two hours.
If you want to run a job only once, see Triggering a Job [page 26].

 Remember

For Triger Email Communication job, you can choose a Start Date to generate the account statement.
The job executes on the start date selected in the Update dialog box.

1.5.4.5 Triggering a Job

Context

Sometimes, you might want to run a job immediately or only once. Use this app to trigger jobs as required.

Procedure

1. On the SAP Fiori launchpad, choose Manage Scheduled Jobs.

2. Select the scheduled job that you wish to run.
3. Choose Trigger Now.

The selected job runs immediately.

 Note

Trigger Now is enabled only when the selected job has the Active status.

1.5.5 Manage Machine Learning Models

Use the Manage Machine Learning Models app to activate or deactivate models trained using GLIM services.
The Generic Line-item Matching (GLIM) Service is a reusable machine learning service, that can be used
to match any two business documents (tabular line items). It is an API-based service that returns a list of

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26 PUBLIC Product Overview
matched documents based on the model's confidence score. A model is an object that is trained particularly
to identify specific patterns. A model is used to draw inferences from the input data with the help of a machine
learning algorithm to predict the output.

 Note

You can choose to configure the recurrence frequency to auto create models. The monthly schedule for
auto creating models is for 30 days.

Key Features

You can use this app to:

• Activate a model
• Auto create models
• Manually trigger model creation
• Download training data
• Deactivate a model
• Choose the auto create recurrence frequency
• Delete a model
• Understand the accuracy of the trained model

Supported Device Types

• Desktop
• Tablet

Components for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you're assigned the relevant role in Defining and Bundling Roles.

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1.5.5.1 Prerequisites - GLIM Based Matching

Context

The GLIM (Generic Line Item Matching) Based Matching job automatically matches an inbound transaction to
a posting document.

The benefits of using an automatic approach are:

• Reduced time and manual effort for performing the match process
• Prevents manual errors.

To run the GLIM Based Matching job, a trained model must be activated. The following steps will help you
understand the association between a trained model and the GLIM Based Matching job.

Procedure

1. Provide three CSV (comma-separated values) files. The files must contain sample data of:

• posting documents
• inbound statements
• the match status of each posting document and inbound statement

 Remember

Based on the accuracy of the training data, the training model will provide a higher/better percentage
in the Accuracy field present in Manage Machine Learning Models.

For more information on the CSV files, see CSV File Preparation [page 32].
2. Call the API Machine Learning Models , passing these three CSV files and the training model's
description (mandatory) as inputs.
• To trigger API using Try Out, see Triggering API in Try Out [page 35].

The API calls the GLIM service, which creates a training model. You can see the newly created model in the
Manage Machine Learning Models application.
3. Activate the model of your choice. To know more, see Activating a Model [page 29].
4. Activate the GLIM Based Matching job available in the Manage Scheduled Jobs application.

Based on the training model selected (with the matching logic used in the training data), the job will pull
live information from SAP Returnable Packaging Management's database and update the relavant data
tables with the match status of a posting document, inbound transaction, and inbound statement.

If the GLIM Based Matching job fails, an alert will display, describing the reason for the failure.

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1.5.5.2 Activating a Model

Context

Use the following steps to activate a model.

Procedure

1. On the SAP Fiori launchpad, choose Manage Machine Learning Models.

2. Select the model that you want to activate.
3. Choose Activate.

 Note

• You can only activate a model that is inactive.

• At a time, only one model can be active.

1.5.5.3 Deactivating a Model

Context

To deactivate model, follow these steps.

Procedure

1. On the SAP Fiori launchpad, choose Manage Machine Learning Models.

2. Select the model that you wish to deactivate.
3. Choose Deactivate.

 Note

You can only deactivate a model that is active.

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1.5.5.4 Creating a Model

Context

Use the following steps to create a model.

Procedure

1. On the SAP Fiori launchpad, choose Manage Machine Learning Models.

The app displays a list of all models based on your search criteria.
2. Choose Create Manual Model.

 Note

To schedule auto creation, choose Auto Create Model and select the schedule for model creation. The
monthly schedule for auto creating models is for 30 days.

3. On the next screen, enter the appropriate Model Description.

4. Choose Browse for each of the following fields and upload the required training data document:
• Posting Documents
• Inbound Statements
• Matching Documents
5. Choose Create.

A new model is successfully created with Pending status. The status will change to Success after the
training is successfully completed.

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1.5.5.5 Downloading Training Data

Context

You can use the matching data of the system to manually create a model. Use the following steps to download
the machine learning model data:

Procedure

1. On the SAP Fiori launchpad, choose Manage Machine Learning Models.

The app displays a list of all models based on your search criteria.
2. Choose the model to that you wish to download.
3. Choose Download Training Data.
4. On the dialog box, choose Download to save the .zip file on your system.

 Note

The TrainingData.zip file includes the following files with the matching data of the system:
• InboundStatements.csv
• MatchingDocuments.csv
• PostingDocuments.csv

1.5.5.6 Deleting a Model

Context

You can delete an already created machine learning model if the model is no longer valid. Use the following
steps to delete a model.

Procedure

1. On the SAP Fiori launchpad, choose Manage Machine Learning Models.

The app displays a list of all models based on your search criteria.

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2. Select the model that you wish to delete.
3. Choose Delete.

The selected model is deleted.

1.5.5.7 CSV File Preparation

Consider the following input information for the CSV files.

 Remember

• All of the fields in Query, Target, and Relation CSV files are mandatory.
• Under the Relation file, every field must have a valid value. If the fields under Query and Target files do
not have a value, then set them to null.
• Provide the same name for each field in the CSV file, as mentioned in the following tables.
• Under the Target file, the value of transaction type should be opposite to the value of movement type.
There are two possible values - 1 (Credit) and 2 (Debit). So, if the Movement Type has a value of 1, then
the Transaction Type should be 2 and vice-versa.
• All of the parameters for the Machine Learning Models API are mandatory (i.e., query, target, relation,
and model description).

The three files contain information on the following:

• Query - Inbound statements

• Target - Posting documents
• Relations - Resultant match status of the inbound statement and posting document

CSV File Content for Query

Field Name Description Data Type

QueryKey Identifies the unique key for the Query file Key

InboundStatementNum- Identifies an inbound statement Text

ber

InboundStatementItem- Identifies an item of an inbound statement Text

Number

ReturnableAccountNum- Key used to uniquely identify a returnable packaging account Text

ber

CustomerReturnableAc- Key used to identify a partner's returnable account Text

count

CustomerReturnableMa- Key used to identify a partner's returnable packaging material Text

terial

StatementPostingDate Inbound statement's date of posting Text

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Field Name Description Data Type

LocationType Key used to identify the location type. The accepted values for Text
LocationType are:

• Customer
• Vendor
• Plant

LocationID Key used to identify the location ID Text

PartnerType Key used to identify the partner type. The accepted values for Text
PartnerType are

• Customer
• Vendor
• Plant

PartnerID Key used to uniquely identify a partner Text

TransactionType Key used to identify the type of transaction Text

TransactionDate Transaction date Text

CustomerNo Customer number Text

VendorNo Vendor number Text

Quantity Quantity of returnable packaging material Numeric

UOM Unit of Measurement Text

ReferenceDocument- Identifies the reference document Text

Number

ReferenceDocumentI- Identifies the item in a reference document Text

temNo

DeliveryDocumentNum- Identifies the delivery document Text

ber

DeliveryDocumentDate The delivery document date Text

PartnerStatementNum- Key used to identify the partner's statement number Text

ber

ReferenceDocumentDate The reference document date Text

CSV File Content for Target

Field Name Description Data Type

TargetKey Unique key for Target Key

TransactionType Key used to identify the transaction type. Text

The value of the transaction type should
be opposite to the value of the movement
type. There are two possible values - 1
(Credit) and 2 (Debit).

PostingDocumentNumber Key used to uniquely identify a posting Text

document

PostingDate Date of posting Text

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Field Name Description Data Type

ReversalDocumentNumber Key used to identify a reversal document Text

CancelledDocumentNumber Key used to identify a cancelled document Text

ReturnableMaterialQuantity The quantity of returnable packaging ma- Numeric

terial

DeliveryNote Key used to identify a delivery note Text

DeliveryNoteQuantity Quantity mentioned in the delivery note Numeric

MaterialDocumentNumber Key used to identify a material document Text

MaterialDocumentItemNumber Key used to identify the material docu- Text

ment's item number

VendorCode Key used to identify the vendor Text

CustomerCode Key used to identify the customer Text

MaterialCode Key used to identify the returnable pack- Text

aging material

Plant Key used to identify the plant Text

MovementType Identifies the movement type Text

ReturnableAccountNumber Identifies the returnable packaging ac- Text

count

LocationType Key used to identify the location type. The Text

accepted values for LocationType are:

• Customer
• Vendor
• Plant

LocationID Key used to identify the location Text

PartnerType Key used to identify the partner type. The Text

accepted values for PartnerType are:

• Customer
• Vendor
• Plant

PartnerID Key used to uniquely identify a partner Text

CSV File Content for Relation

Field Name Description Data Type

InboundStatement Inbound statement's number that is Text

pulled from Query

PostingDocument Posting document's number that is Text

pulled from Target

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Field Name Description Data Type

MatchingStatus The match status of an inbound state- Text

ment and posting document.

Valid field values for MatchingStatus

are:

• Partial Match
• Fully Matched

1.5.5.8 Triggering API in Try Out

Context

You can trigger API for test system in Try Out, using the test view in API hub.

To trigger API in the production system you need to use Postman.

Procedure

1. Go to Machine Learning Models .

2. Go to the Body tab and click Choose File for each of the following parameters, and upload the relevant file:
• query
• target
• relation
3. Enter a unique string value for modelDescription parameter.
4. Click Execute to run the query.

The query response is 202 Training job triggered.

1.5.6 Assign Exchange Partner Details

With this app, you can associate the plant, customer, vendor, and returnable account details of an exchange
partner with internal details.

For example: when you receive an inbound statement with a different name/code of the partner's plant,
customer, vendor, or returnable account, compared to the one you have saved in your system, you can assign
this different name (external name) that is displayed in the statement, to the respective partner's information
maintained in your system, thereby associating an inbound statement to a returnable account. These details

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Product Overview PUBLIC 35
help in account determination. After this mapping is saved, the inbound transactions present in the statement
can be used to match posting documents.

This same procedure can be used to assign an exchange partner's vendor codes, customer codes, plant codes,
and returnable packaging accounts to the respective codes and accounts that exist in your system (i.e., internal
details).

The details are maintained for the combination of exchange partner type (customer, vendor, plant), and
exchange partner number.

Key Features

You can use this app to:

• View a list of assignments based on your filter criteria

• View detailed information about each assignment
• Create an assignment
• View an assignment
• Edit an assignment
• Delete an assignment

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

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1.5.6.1 Creating an Assignment

Context

You create an assignment to map the external names/codes of plants, vendors, customers, and returnable
packaging accounts to internal names present in your system.

Procedure

1. On the SAP Fiori launchpad, choose Assign Exchange Partner Details.

2. Choose Create

The app takes you to a new screen.

3. Enter appropriate data in the following tab pages:
• Exchange Partner
• Plants
• Customers
• Vendors
• Returnable Packaging Accounts
4. Choose Create

An assignment is newly created.

1.5.6.2 Viewing an Assignment

Context

You can view a list of all assignments, along with detailed information for each of them.

Procedure

1. On the SAP Fiori launchpad, choose Assign Exchange Partner Details.

The app displays a list of all assignments created. You can narrow down your search using the filter fields
Editing Status, Exchange Partner, and Exchange Partner Type. You can also choose Adapt Filters to select
additional filters, if required.

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 To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Click on an assignment from the list.

In the next screen, you can view detailed information for each assignment, organized in the following tab
pages:
• Exchange Partner
• Plants
• Customers
• Vendors
• Returnable Packaging Accounts
To view a record of create and update operations made to this assignment, choose Change Log.

Creating an Inbound Statement

Related Information

Creating an Inbound Statement

1.5.6.3 Editing an Assignment

Context

You can edit an already existing assignment, if required.

Procedure

1. On the SAP Fiori launchpad, choose Assign Exchange Partner Details.

The app displays a list of assignments based on your filter criteria.

2. Click on the assignment that you wish to edit.

The app takes you to a new screen that has detailed information on the selected assignment.
3. Choose Edit
4. Update the relavant fields and choose Save.

The app saves the changes that you made to the assignment.

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1.5.6.4 Deleting an Assignment

Context

You may have to delete an already created mapping/assignment, if it is not valid anymore.

Procedure

1. On the SAP Fiori launchpad, choose Assign Exchange Partner Details.

The app displays a list of assignments based on your filter criteria.

2. Select one or more assignments that you wish to delete.
3. Choose Delete.

Alternatively, you can click on a mapping/assignment, go to the details screen, and choose Delete after
verifying the information.

1.5.7 Configure PDF Statements

Use this application to customize the company logo and certain content that display in the downloaded
outbound document.

Key Features

You can use this app to:

• Upload a company logo

• Specify acceptance information
• Specify terms and conditions
• Update the existing logo
• Create and update email signature
• Update acceptance details
• Update the terms and conditions details

 Note

If an email signature is maintained, then that signature is added as a part of the email. Otherwise, the
default email signature is used in emails.

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Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you’re assigned the relevant role specified in Defining and Bundling Roles.

1.5.7.1 Configuring PDF Statements

Procedure

1. On the SAP Fiori launchpad, choose Configure PDF Statements.

2. Choose Upload

A dialog box displays. You can choose an image from the list.
3. Specify appropriate details in the Terms and Conditions, and Acceptance Information fields.
You can enter a maximum of 500 characters for each field.
4. Choose Save.

The app saves the configuration.

1.5.7.2 Editing a Configuration

Context

Use the following steps to edit an exisitng PDF configuration.

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Procedure

1. On the SAP Fiori launchpad, choose Configure PDF Statements.

2. Choose Edit
3. Update the relavant information and choose Save.

The app saves the configuration with the changes that you made.

1.5.7.3 Creating and Editing an Email Signature

Context

Use the following steps to create a new email signature or edit an existing signature.

Procedure

1. On the SAP Fiori launchpad, choose Configure PDF Statements.

2. Choose Configure Email Signature tab.
3. Choose Edit and add the relevant information in the Signature input box.

 Note

To edit an existing email signature, choose Edit and make the required changes in the Signature input
box. The steps to create and edit email signatures are same.

4. Choose Save.

The app saves the configuration with your changes.

1.5.8 Manage Status Types

With this app, you can view, create, edit, and delete the status types defined for status codes. The purpose of
status type is to categorize similar status codes in a group. Using this app, you can view the descriptions of
status types.

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Key Features

You can use this app to:

• View a list of all the status types

• Create a status type to categorize status codes
• Edit a status type
• Delete a status type

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles.

1.5.8.1 Creating a Status Type

Context

You can create a status type to categorize status codes for any serialized returnable packaging material.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Status Types.

The app will display a list of status types based on your filter criteria.
2. Choose Create.
3. On the next screen, enter the appropriate data in the following sections:
• Status Type Information
Define the status type for returnable packaging materials.
• Description
Add multiple languages and the status type description.
4. Choose Create.

A new status type is successfully created.

1.5.8.2 Viewing a Status Type

Context

You can view a list of all status types along with their descriptions.

Procedure

1. On the SAP Fiori launchpad, choose Manage Status Types.

The app displays a list of all status types created. You can narrow down your search using filter fields such
as Editing Status, Status Type and Description. You can also choose Adapt Filters to select additional filters,
if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Click on a status type to view its detailed information.

You can view the detailed information for each status type organized in the following tabs:

• Status Type Information

• Description
• Change Log

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1.5.8.3 Editing a Status Type

Context

You can edit specific attributes of an already existing status type.

Procedure

1. On the SAP Fiori launchpad, choose Manage Status Types.

The app will display a list of status types based on your filter criteria.
2. Click on the the status type that you wish to edit.

The app takes you to a screen that has detailed information about the select status type.
3. Choose Edit.

You can edit the following fields:

• Status Type Information

You can update the status type.
• Description
• Language
You can add new languages for the selected status type.
• Description
4. Choose Save.

1.5.8.4 Deleting a Status Type

Context

You may have to delete an already created status type if the returnable packaging material is obsolete, or the
status type is no longer valid.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Status Types.

The app will display a list of status types based on your filter criteria.
2. Select one or more status types that you wish to delete.
3. Choose Delete.

1.5.9 Upload Data

With this app, you can upload the master data and transactional data associated with returnable packaging, in
a standard Excel template. Using this app, you can also view the error log for each uploaded file.

You can refer the SAP standard templates to upload data to the system. For more information on templates
required for Upload Data app, see Standard Template.

 Remember

The data displayed in Plan Returnable Packaging Materials app is calculated based on the Exchange Partner
Type and the uploaded historical posting data. As a Customer, you can upload the historical data only to
issue goods, and not for receiving any goods. Similarly, as a Vendor, you can upload the historical data that
is used to receive goods, and not to issue any goods.

 Note

• The historical posting data is used to train machine learning models. These models are further used to
generate the forecast for returnable materials in Plan Returnable Packaging Materials app.
• The Reference field in standard templates is used to link information between multiple sheets in
the excel files. For example, the Reference field in the standard template for returnable packaging
accounts is used to link information between General Information and Partner Relationships.
Similarly, this field is used in inbound statements template to link information between General
Information and Transactions. The value provided in this field should be same across the templates
for returnable packaging accounts and inbound statements.

Key Features

You can use this app to:

• Upload returnable packaging accounts

• Upload historical posting data

 Note

This data is used for training models to generate the forecast for consumption-based planning and
forecasting.

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• Upload inbound statements
• Upload address
• Upload company codes
• Upload plant details
• Upload material master general data
• Upload material master general data text
• Upload material master plant data
• Upload storage location
• Upload material serial number
• Upload business partner information

 Note

If you assign a Parent Business Partner Number to an existing business partner, the existing business
partner is considered as a child of the parent. This parent business partner has access to all attributes
of the child business partner.

• Upload planning data to view forecast details

• Upload posting document
• View progress of the upload
• View error log for each uploaded file
You can use the View Error Log button to display details of the errors including the Severity of the error. You
can use this information to differentiate between an error or a warning.
• Download error log of the uploaded file
• Download data of objects

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You’re assigned the relevant role specified in Defining and Bundling Roles.

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• Relevant master data is available in the application.

1.5.9.1 Uploading Files for Objects

To ensure that the necessary information about objects used in SAP Returnable Packaging Management is
available in the system, you can upload files containing the relevant data for each object.

Prerequisites

Ensure that the file that you want to upload is in XLSX format.

Context

Use the following steps to upload master data and transactional data associated with returnable packaging
materials. SAP provides a list objects that you can use as categories for uploading your files. The system
considers each row in the file as a record, and it also supports files upload of multiple objects simultaneously.

Procedure

1. On the SAP Fiori launchpad, choose Upload Data.

2. Select the object for which you want to upload the required data, and choose Upload File.
3. Choose the file from your local system to upload.
An uploaded file can have one of the following statuses:
• New – File upload hasn't begun yet.
• Waiting – File is waiting to be uploaded.
• Uploaded – File uploaded without any errors.
• Partially uploaded – Some records in the file have errors, and they couldn't be uploaded.
• Upload Failed – File not uploaded to Upload Data app.
• Upload complete; file processing – File is uploaded, however file processing is in progress.
• Upload failed due to incorrect data in file – File could not be uploaded due to incorrect or invalid data in
the file.
• Upload cancelled – Uploading of file is cancelled. This doesn't remove the records that have already
been uploaded.

 Note

• Choose View Error Log or Download Error Log for details regarding errors in the uploaded excel
files.

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 • You can download the error logs in XLSX format.
• You can upload a maximum of 50000 accounts using Upload Data.

4. Choose Refresh to view an updated list of objects and their statuses in the table.
5. Choose Download Template to download a preformatted file with the required formatting that you can use
to fill up with your data and upload it back.
6. If you want to stop the file upload, choose Cancel Upload.

The system cancels the file upload. However, it doesn't remove the records that have already been
uploaded.

1.5.9.2 Downloading Data

Download all the data related to an object to your local system.

Context

The downloading of data enables you to edit the content of the downloaded files and upload it back to the
system allowing you to modify multiple returnable packaging accounts at one go.

Procedure

1. On the SAP Fiori launchpad, choose Upload Data.

2. Select the object whose data you want to download.
3. Choose Download File.

The system downloads the data to your local system.

1.5.10 Manage Status Codes

With this app, you can view, create, edit, delete, and assign status codes to any status type, for all serialized
returnable packaging materials. The purpose of status codes is to define additional statuses, such as
Clean, Dirty, or In-transit, for any serialized returnable packaging material. Using this app, you can view the
descriptions for status codes along with their status types.

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Key Features

You can use this app to:

• View a list of all the status codes

• Create a status code for serialized returnable packaging materials
• Edit a status code
• Assign status code to a status type
• Delete a status code

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles.

1.5.10.1 Creating a Status Code

Context

You can create a status code to define additional status for any serialized returnable packaging material.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Status Codes.

The app will display a list of status codes based on your filter criteria.
2. Choose Create.
3. On the next screen, enter the appropriate data in the following sections:
• Status Code Information
Define the status code and the relevant status type for the code.
• Description
Add multiple languages and the status code description.
4. Choose Create.

A new status code is successfully created.

1.5.10.2 Viewing a Status Code

Context

You can view a list of all status codes with their descriptions and status types.

Procedure

1. On the SAP Fiori launchpad, choose Manage Status Codes.

The app displays a list of all status codes created. You can narrow down your search using filter fields such
as Status Code and Status Type. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Choose a status code to view its detailed information.

You can view the detailed information for each status code organized in the following tabs:

• Status Code Information

• Description
• Change Log

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1.5.10.3 Editing a Status Code

Context

You can edit specific attributes of an already existing status code.

Procedure

1. On the SAP Fiori launchpad, choose Manage Status Codes.

The app will display a list of status codes based on your filter criteria.
2. Click on the status code that you wish to edit.

The app takes you to a screen that has detailed information about the select status code.
3. Choose Edit.

You can edit the following fields:

• Status Code Information

• Status Code
• Status Type
• Description
• Language
You can add new languages for the selected status code.
• Description
4. Choose Save.

1.5.10.4 Deleting a Status Code

Context

You may have to delete an already created status code if the returnable packaging material is obsolete, or the
status code is no longer valid.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Status Codes.

The app will display a list of status codes based on your filter criteria.
2. Select one or more status codes that you wish to delete.
3. Choose Delete.

1.5.11 Configure Stock Attributes

With this app, you can configure various attributes related to parts of the returnable packaging stock in your
system. A stock attribute is a part of the overall stock in a plant that is defined by a combination of plant,
storage location, and storage type. The packaging materials that are categorized in any one of the defined
stock attributes can be assigned to:

• Relevant for Planning

• Returnable Packaging Condition
• Returnable Packaging Additional Status

Key Features

You can use this app to:

• View all plants and attributes

• Create a stock attribute
• Edit a stock attribute
• Delete a stock attribute
• Export plant and packaging material details to a spreadsheet

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.5.11.1 Creating a Stock Attribute

Context

You can create stock attributes to configure the planning relevance for goods.

Procedure

1. On the SAP Fiori launchpad, choose Configure Stock Attributes.

The app displays a list of stock attributes and plants based on your filter criteria.
2. Choose Create.
3. On the next screen, enter the appropriate data in the Stock Attributes tab.
4. Choose Create.

A new stock attribute is created.

1.5.11.2 Editing a Stock Attribute

Context

You can edit specific stock attributes in an already existing plant.

Procedure

1. On the SAP Fiori launchpad, choose Configure Stock Attributes.

The app displays a list of stock attributes and plants based on your filter criteria.

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2. Click on the stock attribute you wish to edit.

The app takes you to a screen that has detailed information about the selected stock attribute.
3. Choose Edit.

You can only edit the following fields:

• Relevant for Planning
• Returnable Packaging Addnl. Status
• Returnable Packaging Condition
4. Choose Save.

The app saves the changes that you made to the stock attributes.

1.5.11.3 Deleting a Stock Attribute

Context

You may have to delete an already created stock attribute if it is obsolete or is no longer valid.

Procedure

1. On the SAP Fiori launchpad, choose Configure Stock Attributes.

The app displays a list of stock attributes and plants based on your filter criteria.
2. Select one or more attributes that you wish to delete.
3. Choose Delete.

1.5.12 Configure Currency Conversion

Using this app, you can choose currencies in which you can view the rental report in the View Rental Reports
app. The calculated rental value will be converted into the selected currency, determined by the current date
currency value. You can choose to add any or all currencies provided in the list of Available Currencies. The
currencies selected in Configure Currency Conversion app will be available in View Rental Reports app.

Key Features

You can use this app to:

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• Add currencies for viewing the rental report.
• View rental reports in the currencies selected in Configure Currency Conversion application.
• Remove currencies from the list of selected currencies.

Supported Device Type

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles.
• Relevant master data is available in the application.
• Number range is defined for posting documents, both manual and automatic, using the Define Number
Ranges [page 9] application.

1.5.12.1 Supported Currencies

The following currencies are supported by the Configure Currency Conversion application:

 Note

To view the valid currency combinations supported by Configure Currency Conversion app for each region,
refer 3140510 .

Supported Currencies
Country/Region Currency

United States of America USD

United Arab Emirates AED

Australia AUD

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Country/Region Currency

Brazil BRL

Canada CAD

European Nations EUR

Switzerland CHF

Romania RON

Poland PLN

Norway NOK

Denmark DKK

The United Kingdom GBP

Hong Kong HKD

Saudi Arabia SAR

China CNY

Japan JPY

India INR

Russia RUB

Singapore SGD

Malaysia MYR

South Africa ZAR

Indonesia IDR

South Korea KRW

Taiwan TWD

Vietnam VND

Oman OMR

Mexico MXP

1.5.12.2 Adding a Currency

Context

You can add multiple currencies to the selected list of currencies. These currencies will be available in View
Rental Reports app where you can choose to view the rental reports in any of the selected currencies.

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Procedure

1. On the SAP Fiori launchpad, choose Configure Currency Conversion application.

The app displays a list of all available and selected currencies.

2. Select one or more currencies that you want from Available Currencies.
3. Choose Add to Selected Currencies.
4. Choose Save.

The currencies you chose are added to the list of Selected Currencies for viewing the rental reports.

1.5.12.3 Removing a Currency

Context

You might need to remove a currency if it is obsolete or no longer valid.

Procedure

1. On the SAP Fiori launchpad, choose Configure Currency Conversion application.

The app displays a list of all available and selected currencies.

2. Select one or more currencies that you want to remove from the list of Selected Currencies.
3. Choose Remove from Selected Currencies.
4. Choose Save.

The currencies you chose are removed from the list of Selected Currencies.

1.5.13 Manage Planning and Forecasting Attributes

SAP Returnable Packaging Management utilizes machine learning algorithm for forecasting returnable
packaging materials. The historical data uploaded to SAP Returnable Packaging Management is used by the
machine learning algorithm to analyze and predict forecast for the period configured in Manage Planning and
Forecasting Attributes app. For more information, see Auto ARIMA.

Using this app, you can choose the period to consider for historical data and forecasting, which is further used
by Plan Returnable Packaging Materials app to forecast the requirement of returnable packaging materials.
With this app, you can choose to modify and maintain the forecast accuracy ranges defined by the system. This

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forecast accuracy is displayed in Plan Returnable Packaging Materials app. The forecast accuracy is categorized
as High, Moderate, and Low.

 Note

If you maintain lead time in a returnable packaging account, then the system calculates proposed
replenishment and forecasted account balance based on it.

You can also choose the period, in days, for which proposed requirements shall be transferred automatically
into purchase orders or sales orders. To do this, the planning relevance for an account must be selected as
Automatic Replenishment Creation. For more information, see Reorder Point Planning [page 76].

Key Features

You can use this app to:

• Choose the period of historical data for analysis.

• Choose the period for which a forecast is prepared.
• Specify the period to create purchase order or sales order.

 Note

• This data is used by Refresh Planning Data job to create a purchase order or sales order.
• If the Purchase Order Horizon and Sales Order Horizon isn’t added, then replenishments aren’t
generated for Plan Returnable Packaging Materials app.
• The Purchase Order Horizon and Sales Order Horizon must be between 1–99 days, and these values
must not exceed the period selected for Forecast Horizon.

• Specify auto approval of order

You can select the Enable Automatic Approval checkbox to specify that an order created by exchange
partner is automatically approved even if Order Quantity is greater than the Maximum Order Quantity.
• Specify the number of days for which the maximum order quantity of returnable packaging materials is
calculated.

 Note

The forecast for returnable packaging materials is calculated for the number of days specified under
Maximum Order Quantity. Using this, SAP Returnable Packaging Management calculates the maximum
order quantity and displays this information in Order Empty Returnable Materials app.

• Modify and maintain the forecast accuracy.

 Note

You can use Enable Zero Forecast flag to create orders with or without generating a forecast. If you
select this flag, you can create orders without any forecast. Also, the system will not propose any
replenishment.

By default, the flag is set to off. This setting lets you create orders and generate forecasts.

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Supported Device Type

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.

1.5.13.1 Editing Attributes

Context

You can configure and edit the planning and forecasting attributes that are used by Plan Returnable Packaging
Materials app.

Procedure

1. On the SAP Fiori launchpad, choose Manage Planning and Forecasting Attributes application.

The app displays the attributes under Planning Horizon tab.

2. Go to Planning Horizon tab and choose the period under the drop-down for Historical Data and Forecasting
Horizon.

 Note

The period for both attributes is maintained in months.

3. Go to Replenishment tab and enter the days for Purchase Order Horizon and Sales Order Horizon.

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  Remember

The number of days for Purchase Order Horizon and Sales Order Horizon must be between 1–99 days.

4. Go to Maximum Order Quantity tab and enter the number of days for which the maximum order quantity is
generated.
5. Go to Forecast Accuracy Metrics tab to modify the forecast accuracy ranges for High and Moderate.

 Note

• You can't modify the low accuracy range because the application considers any value greater than
moderate, as low.
• Lower values in the range mean higher accuracy.
• The accuracy values are rounded-off to the lowest two decimal values. For example, 0.879 is
rounded-off to 0.87.

6. Choose Save.

1.5.14 Configure Weightages for Matching

Weightage is the percentage assigned to a specific parameter for matching inbound statements and posting
documents. With this app, you can edit the default parameter weightages assigned by the system to inbound
statements and posting documents. Using this app, you can assign custom weightages to various parameters;
however, you must ensure that the total value of these weightages must be equal to 100%.

Key Features

You can use this app to:

• View default parameters automatically assigned by the system.

• Edit default weightages or automatically assigned weightages for parameters.
• Enable matching parameters with empty values.

Supported Device Type

• Desktop
• Tablet

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Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You’re assigned the relevant role specified in Defining and Bundling Roles.
• Relevant master data is available in the application.

1.5.14.1 Editing Weightage of a Parameter for Matching

Context

You can view a list of all default or automatic weightages assigned to each parameter for matching.

Procedure

1. On the SAP Fiori launchpad, choose Configure Weightages for Matching.

The app displays the current Automatic Matching Percentages and all available parameters.
2. Choose Edit.

The parameters are available for updating new values.

 Note

To match parameters with empty values, select the checkbox for Match with Empty Values. The
weightages for all empty values in posting documents and inbound statements are matched and given
100% allocation for the parameters with empty values. If this option isn’t selected, it will result in 0%
allocation of the parameters that have empty values.

3. Enter the required value under New Value column.

 Note

The total weightage for all available parameters must be equal to 100%.

4. Choose Save.

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 The app saves your updates with new weightage.

1.5.15 Manage Inbound Statement Templates

With this application, you can map the fields of custom inbound statements that you receive from your
partners with the standard SAP Returnable Packaging Management inbound statement fields. This enables
you to upload inbound statement Excel spreadsheets that might be in a different structure than the standard
template structure provided by SAP Returnable Packaging Management.

Depending on the Excel format, you can choose to either create multiple statements in one type of spreadsheet
template, or create a single statement in the spreadsheet template.

Post mapping the template fields, you can use these templates to upload custom Excel spreadsheets for
inbound statements in Upload Data app.

Key Features

You can use this app to:

• Map Excel spreadsheet fields/cells to create the custom template.

• Create single sheet inbound statement Excel template.
• Create multiple sheet inbound statement Excel template.
• Assign exchange partner details for inbound statement templates.
• Edit inbound statement templates.
• Delete inbound statement templates.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.5.15.1 Creating an Inbound Statement Template

Context

You can create an inbound statement Excel template by mapping fields from your existing Excel spreadsheet.
This template is used to upload inbound statements using Upload Data app.

Procedure

1. On the SAP Fiori launchpad, choose Manage Inbound Statement Template

The app displays a list of inbound statements based on your filter criteria.
2. Choose Create.
3. On the next screen, provide the necessary details under General Information.
4. Choose any one of the following template types:
• Single
Inbound statement templates with one sheet in the Excel spreadsheet that needs to be mapped.
• Multiple
Inbound statement templates with multiple sheets in the Excel spreadsheet that needs to be mapped.
5. Choose Browse to upload a file from your system.
6. Under Template Field, enter the appropriate cell number to identify the fields used in the app.

 Note

You must provide the header sheet and row number to ensure that fields are mapped correctly.

7. Choose Save.

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1.5.15.2 Viewing an Inbound Statement Template

Context

You can view a list of all available inbound statements along with the assigned exchange partners.

Procedure

1. On the SAP Fiori launchpad, choose Manage Inbound Statement Template.

The app displays a list of inbound statements based on your filter criteria. You can narrow down your
search using filter fields such as Exchange Partner, Exchange Partner Type, Template, Status, Created On,
and Created By. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Choose an inbound statement to view detailed information.

You can view detailed information for each statement in the following tabs:
• General Information
• Create Template
• Change Log

1.5.15.3 Editing an Inbound Statement

Context

You can edit an inbound statement to upload a different file, or edit the existing template fields.

Procedure

1. On the SAP Fiori launchpad, choose Manage Inbound Statement Template.

The app displays a list of inbound statements based on your filter criteria.

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2. Choose an inbound statement that you wish to edit.

The app takes you to a screen that has detailed information about the selected statement.
3. Choose Edit.

You can perform the following actions:

• Upload an Excel spreadsheet.
• Edit header sheet and template fields.
4. Choose Save.

The app saves the changes that you made to the inbound statement.

1.5.15.4 Deleting an Inbound Statement

Context

You may have to delete an inbound statement that is obsolete, or is no longer valid.

Procedure

1. On the SAP Fiori launchpad, choose Manage Inbound Statement Template.

The app displays a list of inbound statements based on your filter criteria.
2. Choose one or more inbound statements that you wish to delete.
3. Choose Delete.

Alternatively, you can click on a statement, go to the detailed screen, and then choose Delete after verifying
the details.

1.5.16 Configure Inventory Count

This app can be used to carry out the configurations that are relevant for inventory counting.

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Key Features

You can use this app to:

• Configure the required settings for the inventory counting process, such as creating and managing the
counting groups, default days for the email communications, counting schedule, and counting closure.
• Create and delete counting groups
• Maintain the default days to trigger the below process, which corresponds to various milestones in the
lifecycle of the counting process:
• Counting schedule
• Sending invitation email before the counting starts
• Sending reminder email before the counting starts
• Sending reminder email before the counting ends
• Counting closure
• Control the visibility of certain details for the external business partner such as:
• Account Balance
• Transit Quantity
• Damaged Quantity
• Quantity Difference
• Percentage Difference
• Difference Value
• Maintain account adjustment to set up the account posting type based on the ownership type.
• View the recent changes done using this configuration app for the above sections.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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1.5.16.1 Configuring Inventory Count

Procedure

1. On the SAP Fiori launchpad, choose Configure Inventory Count.

2. Select the Edit button if you want to modify details on this screen.
3. In the Counting Group table, you can view the details of all existing counting groups. Choose Create to
create a new counting group.
You can also delete a counting group by selecting it and choosing Delete. However, this is possible only
if that counting group is not assigned to any returnable packaging account and also not mapped to any
counting event.
4. In the Display/Hide Columns table, you (as a configuration expert) can configure whether data pertaining
to inventory counting can be displayed or should be hidden from the business partners.
5. This app is delivered with pre-defined values for the Counting Planner screen area, which you can update as
per your requirements. This screen area has three values for emails and one each for count scheduling and
count closing:
• Counting Schedule: 30 days before the counting start date
• Invitation Email: 30 days before the counting start date
• Reminder Email: 7 days before the counting start date
• Reminder Email: 7 days before the counting end date
• Counting Closure: 14 days after the counting start date
6. In the Account Adjustment screen area, you can control the post-processing adjustments for the returnable
packaging account when any differences or damages are accepted for the inventory counting ID by the
packaging manager. The configuration expert can decide if this post-processing must be enabled by
switching on the Enable Account Adjustment flag.
If the Enable Account Adjustment flag is switched on, it is mandatory to set the values for all the following
account posting types:
• Account Posting Type for Self-Owned:
• With Increase Transaction Indicator - Value Help displays all account posting types where
transaction type is Increase.
• With Decrease Transaction Indicator - Value Help displays all account posting types where
transaction type is Decrease
• Account Posting Type for Partner-Owned:
• With Increase Transaction Indicator - Value Help displays all account posting types where
transaction type is Increase
• With Decrease Transaction Indicator - Value Help displays all account posting types where
transaction type is Decrease
The above scenarios are explained better in the following table with some examples for the inventory
counting process. For more details about the values mentioned in the table, refer to Perform Inventory
Count [page 173].

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 Transaction
Type to be
Account Ad- Considered
Ownership Account Physical Transit Damaged Quantity justment from Config-
Type Balance Quantity Quantity Quantity Difference Quantity uration

Self-owned 15 10 2 2 1 3 Increase

Self-owned 15 15 3 2 (-5) (-3) Decrease

Partner- 15 10 2 2 1 3 Increase
owned

Partner- 15 15 3 2 (-5) (-3) Decrease

owned

 Note

• Quantity Difference = Account Balance – (Physical Quantity + Transit Quantity + Damaged

Quantity)
• Account Adjustment = (Damaged Quantity + Quantity Difference)

7. You can view changes done using this configuration app in the Change Log screen area.
8. Choose Save to save all changes.

1.5.17 Configure Packaging Issues

With this app, a configuration expert can maintain the required configurations for the Manage Packaging Issues
application. Specifically, the configuration expert can configure whether issue creation and post-processing
should be allowed or not for the various issue categories.

Key Features

As a configuration expert, you can use this app to:

• Allow or disable issue creation for the relevant issue categories

• Allow or disable post-processing for the relevant issue categories

Procedure

1. On the SAP Fiori launchpad, choose Configure Packaging Issues.

2. In the Issue Category table, you can perform one or more of the following configurations, as required:
• For Account Inactivity: Use the corresponding Enable Category toggle to allow or disallow issue
creation for this category. Note that disallowing issue creation here disables post-processing too.

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 However, if the Enable Category toggle is set as enabled, then Enable Post-processing can be
configured independently of the former.
• For Value Claim: Use the corresponding Enable Category toggle to allow or disallow issue creation for
this category.
• For Inquiry: Use the corresponding Enable Category toggle to allow or disallow issue creation for this
category.
• For Posting Difference: Use the corresponding Enable Category toggle to allow or disallow issue
creation for this category. Note that disallowing issue creation here disables post-processing too.
However, if the Enable Category toggle is set as enabled, then Enable Post-processing can be
configured independently of the former.
• For Posting Missing: Use the corresponding Enable Category toggle to allow or disallow issue creation
for this category. Note that disallowing issue creation here disables post-processing too. However,
if the Enable Category toggle is set as enabled, then Enable Post-processing can be configured
independently of the former.
3. As a configuration expert, you can configure one or more new subcategories for the Inquiry issue category
only. You can do this after choosing Create in the Subcategory table while in edit mode. Then you can enter
the descriptions in each of the supported languages for the new subcategory. The respective labels then
get translated based on the user logon language. You can later delete a subcategory as long as it is not
referred to in any existing packaging issue.
The numbers displayed on the Description Translation icons indicates the number of languages for which
translation descriptions are maintained in the dialog box. Click the Description Translation icon to add or
edit subcategory descriptions in the various languages.
The Default Description column displays the description to be displayed by default for each language.
4. In the Email Notifications screen area, you can use the corresponding toggles to allow or disallow
email notifications being sent out whenever changes are made to general information fields (including
subcategory for Inquiry issue type), attachments (including the filenames of the attachments), or
comments. The email notifications are sent out to the opposite party handling each issue. For example, if
the toggle for Attachments and Comments is enabled, and if a packaging manager has added a comment
to an issue, an email notification is automatically sent out to the corresponding business partner when the
issue gets saved.
5. In the Posting Missing screen area below, select the applicable account posting types for Goods Issue and
Goods Receipt transaction types in case the Posting Missing category is enabled.
6. Choose Save.
The configuration is modified.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.6 Master Data and Transactional Data Apps

Master Data Apps

The following master data apps are available:

• Manage Returnable Packaging Accounts [page 70]

• Plan Returnable Packaging Materials [page 124]

Transactional Data Apps

The following transactional data apps are available:

• Manage Posting Documents [page 89]

• Manage Inbound Statements [page 103]
• Match Inbound Statements [page 108]
• Manage Serial Numbers [page 113]
• View Returnable Materials [page 116]

1.6.1 Manage Returnable Packaging Accounts

With this app, you can view, create, edit, and delete returnable packaging accounts that are used to track the
exchange of returnable packaging material between location partners and exchange partners. Using this app,
you can check the account balance for each account and initiate the replenishment of the returnable packaging
material whenever the account balance falls below the reorder point quantity.

 Tip

All returnable packaging accounts include a tag that specifies whether the account includes serialized or
nonserialized packaging materials. You can refer to this tag when you view the details of any returnable
packaging account.

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  Note

The data shown in this app is received from multiple backend systems. The documents, such as, sales
order and purchase order are created in the relevant backend system as per the destinations configured for
their respective plant.

Key Features

You can use this app to:

• View a list of returnable packaging accounts based on your filter criteria.

• View detailed information for each account.

 Example

You can display partner relationships by selecting any existing returnable packaging account and
navigating to the hyperlink in the Partner Relationships column. The system displays Partner
Relationships dialog with details of all the Exchange Partners associated with the account.

• Create a returnable packaging account.

• Edit a returnable packaging account.

 Note

• The validity of a returnable packaging account is handled automatically by the scheduled jobs. If
Valid From date is reached, the scheduled job sets the returnable packaging account as Active. If
Valid To date is reached, the scheduled job sets the returnable packaging account as Inactive.
• If you change Main Partner’s Valid From and Valid To dates, the additional partners' Valid From and
Valid To dates are adjusted accordingly. The additional partners' Valid From and Valid To dates must
always fall within the Valid From and Valid To dates of the main partner.

• Delete a returnable packaging account.

• Upload a profile image for an account.
• Activate a returnable packaging account.
• Deactivate a returnable packaging account.
• Export details of returnable packaging accounts to a spreadsheet.
• Upload attachments.
• Define ownership of an account.
• Specify a company code for each additional partner relationship.
• Navigate to Manage Posting Documents.
• Navigate to Manage Serial Numbers.
• View the match status of a returnable packaging account.
• Specify the planning type for a returnable packaging account.
• Create replenishment automatically or manually for returnable packaging materials.
• Set authorizations to control user and partner at plant level, and supplier or external partners at
application level.

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• Enable the setting up of the inventory counting process.
• Recalculate rentals after making changes to rental validity period and charges.
• Download details of multiple accounts at one go.

 Note

You can choose to Reimburse Delivery Charge. This can be done only in the additional relationships under
the Partner Relationships.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles
• Relevant master data is available in the application.
• Number range is defined for returnable packaging accounts using the Define Number Ranges [page 9]
application.

1.6.1.1 Partner Relationships

Partner relationships help you map the exchange relationships of a returnable packaging material between
location partners and exchange partners. You define these relationships while creating a returnable packaging
account.

While creating a returnable packaging account, you must define a main partner relationship. You may also
define one or more additional partner relationships. The additional partner relationships are usually required to
represent the fact that a location partner and an exchange partner can be represented by various partner types
during the exchange of returnable packaging material. The main relationship in conjunction with the additional
partner relationships cover the complete exchange process of a returnable packaging material. The validity of a
returnable packaging account is defined by the validity of the main partner relationship. If the validity of a main

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relationship is changed, then this change affects the validity of the returnable packaging account as well. Every
additional partner relationship also has a validity associated with it.

Example - Defining Partner Relationships During Account Creation

Let us take the scenario of an OEM delivering an empty returnable packaging material to a supplier and
receiving the full returnable packaging back from the supplier. Here the OEM serves both as the vendor and the
customer during the returnable packaging movement. To map this into a returnable packaging account, you
need to define two partner relationships to cover both directions of movement. One is a main relationship to
cover one direction of the exchange and the other is the additional relationship to cover the other direction of
exchange.

The following sections describe how these relationships are defined while creating a returnable packaging
account

Sceanrio 1: When the returnable packaging account is managed in the supplier's system

• Main Relationship (OEM acts as a customer that receives back the full returnable packaging material from
the supplier’s plant)
• Location Partner Type: Plant
• Location Partner: Supplier’s plant
• Exchange Partner Type: Customer
• Exchange Partner: Customer key of OEM
• Additional Partner Relationship (OEM acts as a vendor that supplies empty returnable packaging
material to supplier’s plant)
• Location Partner Type: Plant
• Location Partner: Supplier’s plant
• Exchange Partner Type: Vendor
• Exchange Partner: Vendor key of OEM

When the returnable packaging account is managed in the OEM's system

• Main Relationship (OEM acts as a customer that receives full returnable packaging material from a
supplier)
• Location Partner Type: Plant
• Location Partner: OEM's Plant
• Exchange Partner Type: Vendor
• Exchange Partner: Vendor key of supplier
• Additional Partner Relationship (Supplier acts as a customer that receives the empty returnable
packaging material from the OEM)
• Location Partner Type: Plant
• Location Partner: OEM's Plant
• Exchange Partner Type: Customer
• Exchange Partner: Customer key of supplier

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1.6.1.2 Returnable Packaging Account - Account Balance
and Account Status

Account Balance

The account balance of a returnable packaging account is the exchange balance of a returnable packaging
material that is circulated between a location partner and an exchange partner. If the balance is negative, it
indicates that more returnable packaging material has gone from the location partner to the exchange partner
than vice versa. If the balance is positive, the location partner has received more returnable packaging material
from the exchange partner than vice versa. When a new account is created, the account balance is zero by
default.

The reorder point quantity associated with an account indicates when the replenishment of returnable
packaging material should be initiated. If the account balance of a returnable packaging material falls below the
reorder point quantity, the responsible packaging manager should initiate the replenishment process.

Account Status

A returnable packaging account can have one of the following statuses:

• Active
This status indicates that an account is active and can be used for recording the returnable packaging
movement. When you activate an account, the app changes the status of that account to Active.

 Note

You can post goods movement to a returnable packaging account only if the account is active and the
posting date of the posting document is within the validity date of the main partner relationship.

• Inactive
This status indicates that an account is inactive and you can no longer use it for recording returnable
packaging transactions. When you deactivate an account, the app changes the status of that account to
Inactive.

1.6.1.3 Pooled Packaging

Pooled Packaging

Pooled packaging refers to the returnable packaging materials that move across different company codes.
Pooled packagings are centrally managed by an organization and used across multiple company codes and
plants. Normally, such organizations have a central pool head office that manages and monitors pooled
packaging for multiple company codes or plants.

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You can manage, monitor, and track movements of a pooled returnable packaging material across all company
codes (plants) under one returnable account.

Pooled packaging allows you to:

• Consolidate account matching statements and account balances in a single returnable account
• Combine deliveries across plant/company codes into a single returnable account
• Track the returnable material at a central pooled packaging head office level
• Match the account statements across company codes under one returnable account

Company Code is now present for each additional partner relationship in a returnable packaging account.
When you create an additional partner relationship under the Additional Partner Relationships tab, you can
specify the companies that will be involved in the pooled packaging process using the Company Code field.

1.6.1.4 Rentals

Rentals help you to manage the rent for returnable packaging materials, associated with any returnable
packaging account. For serially managed returnable packaging materials, the rental configuration is
maintained in Manage Returnable Packaging Accounts.

Rentals allows you to select the:

• Valid From and Valid To dates for the rent period.

• Rent Free Days included in the selected rent period.
• Daily Rent Charges for the returnable materials.
• Discount that you want to provide on the returnable materials.
• Rent Threshold Value for the returnable materials.
• Delivery Charge for the returnable materials.
• Partner-owned returnable materials
For inbound postings created on the main relationship, packaging materials are charged for delivery.
And for outbound postings created on the additional relationship with the ‘reimburse delivery charge’
flag set at additional partner relationship level, delivery charges are reimbursed to the customers, for
packaging materials.
• Self-owned returnable materials
For outbound postings created on the main relationship, packaging materials are charged for delivery.
And for inbound postings created on the additional relationship with the ‘reimburse delivery charge’
flag set at additional partner relationship level, the delivery charge is reimbursed when customers
return packaging materials.
• Return Charge for the returnable materials.
• Partner-owned returnable materials
For any outbound posting created on the main relationship, customer is charged when packaging
materials are returned to the partner.
• Self-owned returnable materials
For inbound postings created on the main relationship, the partner is charged when packaging
materials are returned.

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1.6.1.5 Ownership

Use this concept to identify which company has the returnable material at a particular point in time.

For serially managed returnable packaging materials, the ownership is maintained at returnable packaging
material - serial number level. For returnable packaging materials that are not serially managed, single
ownership is supported. i.e. for such materials, only one type of ownership is allowed across returnable
accounts.

• Ownership Type: Identifies the type of owner i.e., if the returnable material is currently owned by a
customer, vendor, or by the location partner (self owned).
• Ownership: Identifies the current owner of the returnable material. If you choose customer/vendor in
Ownership Type, this field displays a list of respective customers/vendors maintained in the system. If you
choose Self Owned in Ownership Type, you would need to select the company (i.e., pick the company code
from the search results) that currently has the returnable material.

 Note

If you have carried out the inventory count setup, both these fields become mandatory. For more
information, refer to Inventory Counting [page 78]

1.6.1.6 Reorder Point Planning

When there's a requirement for a substantial number of packaging materials, it's important to plan the
requirements for these returnable materials. Reorder point planning allows vendors to order empty returnable
packaging materials from the returnable suppliers in their system, based on minimum reorder point and
maximum reorder point maintained in the returnable packaging account. The supplier receives the purchase
orders or sales orders and delivers the requested returnable packaging to the exchange partner.

You can choose reorder point planning under the Replenishment tab, in Manage Returnable Packaging Accounts
app. The following sections are available under Replenishment tab:

• Replenishment Details
• Purchase Orders
• Sales Orders

 Remember

You can allow your external partners to request replenishments for returnable packaging materials
associated with your returnable packaging account. To do so, select the Allow Ordering from External
Partner checkbox under the Replenishment tab of your account. This option is enabled if the Planning Type
for your account is either Consumption Based Planning and Forecasting or External Demand Forecast.

Create Purchase Orders

When reorder point planning is selected under Replenishment tab of an account, the system calculates
whether the sum of the quantity of returnable packaging material and open purchase orders (minus open sales

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order quantity) falls below the minimum reorder point quantity. If these conditions are true, you can choose to
create a purchase order manually or automatically, using the following options under Planning Relevance:

• Manual Replenishment Creation: Purchase order isn't created automatically. The system displays an icon,
which indicates that manual purchase order creation is required. You can choose Create Replenishment to
manually trigger purchase order creation.
• Automatic Replenishment Creation: Purchase order is automatically created using the Create
Replenishment job. For more information regarding Create Replenishment job, see Available Jobs [page
21].

The Enable Purchase Order checkbox allows you to enable or disable all the fields in purchase order section,
under Replenishment tab, based on your requirement.

 Remember

• If the Planning Type is Not Active for Planning, then only Minimum Reorder Point Quantity and Rounding
Value fields are enabled. For other options under Planning Type, all fields under the purchase order
section are enabled.
• If the purchase order section is enabled, then you must maintain the Minimum Reorder Point Quantity
and Rounding Value. Otherwise, you’ll be unable to save changes or create a new account.

 Note

• When creating purchase orders, the outline agreement maintained in the returnable packaging account
is referenced.
• These parameters need to be maintained in returnable packaging accounts as a prerequisite.

Purchase order is created provided the following criteria is met:

Account Balance + Open Purchase Order quantity – Open Sales Order quantity <
Minimum Reorder Point Quantity

Create Sales Orders

When reorder point planning is selected under Replenishment tab of an account, the system calculates
whether the sum of the quantity of returnable packaging material and open purchase orders (minus open
sales order quantity) is higher than the maximum reorder point quantity. If these conditions are true, you can
choose to create a sales order manually or automatically, using the following options under Planning Relevance:

• Manual Replenishment Creation: Sales order isn't created automatically. The system displays an icon,
which indicates that manual sales order creation is required. You can choose Create Replenishment to
manually trigger sales order creation.
• Automatic Replenishment Creation: Sales order is automatically created using the Create Replenishment
job. For more information regarding Create Replenishment job, see Available Jobs [page 21].

The Enable Sales Order checkbox allows you to enable or disable all the fields in sales order section, under
Replenishment tab, based on your requirement.

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  Remember

• If the Planning Type is Not Active for Planning, then only Maximum Reorder Point Quantity and Rounding
Value fields are enabled. For other options under Planning Type, all fields under the sales order section
are enabled.
• If the sales order section is enabled, then you must maintain the Maximum Reorder Point Quantity and
Rounding Value. Otherwise, you’ll be unable to save changes or create a new account.

 Note

• When creating sales orders, the outline agreement maintained in the returnable packaging account is
referenced.
• These parameters need to be maintained in returnable packaging accounts as a prerequisite.

Sales order is created provided the following criteria is met:

Account Balance + Open Purchase Order quantity – Open Sales Order quantity >
Maximum Reorder Point Quantity

 Tip

Alternatively, if you want to opt-out of reorder point planning, then under Planning Type choose Not Active
for Planning.

1.6.1.7 Inventory Counting

In the normal course of business, inventory counting is carried out to verify the quantity and condition of items
in the warehouse, and to provide information about existing inventory and inventory valuation to the receiving
party who has invited the user for the inventory counting process.

Packaging managers and external business partners should be able to perform inventory counting periodically
to validate the physical quantity and the condition of packaging materials present at their premises.

In the Manage Returnable Packaging Accounts app, you can enable the setting up of the inventory counting
process in the following ways:

• You can assign a counting group applicable for the returnable packaging account. For more information,
refer to Configure Inventory Count [page 65].
• You can assign a special counting event directly to the account. For more information, refer to Manage
Counting Events [page 128].
• They can also enable the flag that indicates that the user can accept an account balance as it is, if physical
counting is not applicable or possible.
• If you have carried out the inventory count setup, then both Ownership and Ownership Type fields become
mandatory. For more information, refer to Ownership [page 76].

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1.6.1.8 Creating a Returnable Packaging Account

Context

You create a returnable packaging account to map the exchange relationship of a returnable packaging
material between location partners and exchange partners.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts based on your filter criteria.
2. Choose Create.
3. On the next screen, you can upload a profile image.

 Note

Once an image is uploaded, you can update it, but not remove it.

4. Enter appropriate data in the following sections:

• Main Relationship

 Note

You can choose the exchange partner type based on your requirement for the account. If you
need to add an exchange partner type, which is associated with your account as both a supplier
and vendor, then choose Customer and Vendor in the Exchange Partner Type drop-down menu,
and enter a value in the Logistics Partner Role. This field is mandatory if exchange partner type is
customer and vendor ( 04).

• General Information

 Note

You can hide an account from a partner using the Hide Account from Partner toggle button. If you
select Yes, then the account is hidden from partner, if you select No, then the account is visible to
partner.

• Inventory Counting

 Note

You can create events that occur only once and without any reference to counting groups using
Special Counting. You can also enable the Accept Account Balance checkbox in the Perform
Inventory Count app here.

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 • Replenishment
You can choose the planning type required for the account. The selected planning type enables your
account for forecasting returnable materials.

 Note

• You can choose to enable or disable fields under the purchase order and sales order sections,
using the checkboxes available for these sections. For more information regarding enabling/
disabling these sections, see Reorder Point Planning [page 76].
• You can allow your external partners to request replenishments for returnable packaging
materials associated with your returnable packaging account. To do so, select the Allow
Ordering from External Partner checkbox under the Replenishment tab of your account.
• If the creation of replenishment fails, then the system displays an error message with the
reason for failure. You can also see it in Alerts. If it is a technical error, then you can report an
incident. For more information, refer to Components for Incidents.
• When creating a replenishment, the system first checks if the purchase contract has plant
information maintained in SAP S/4HANA. If the plant information is available, the system
considers this plant. However, if the supplier plant is not maintained, the system then looks for
the location plant.

The following planning types are available for returnable accounts:

• Manual Reorder Point Planning – Create purchase orders manually or automatically when stock
quantity falls below the reorder point.
• Consumption Based Planning and Forecasting – Account active for forecasting using historical
data and postings available in the system.
• External Demand Forecast – Account active for forecasting using ACS integration with SAP
Returnable Packaging Management. For more information regarding ACS integration, see
Automotive Consulting Service (ACS) Integration for Planning and Forecasting.
• Not Active for Planning – Account isn’t active for planning.

 Remember

• The default options for planning type and planning relevance are Not Active for Planning and
Manual Replenishment Creation, respectively. If no option is selected for Planning Type and
Planning Relevance, then these default options are used.
• You must choose the Sales Order Document Type. This field is disabled if the planning type
is Not Active for Planning. The default value for this document type is OR. You can choose to
enter a value for Sales Order Document Type, based on your requirement.

• Additional Partner Relationships

 Note

You cannot include an Exchange Partner that has been marked for deletion. If you try to do so, the
system displays an error message.

• Attachments

 Caution

During the archiving process, all of the files uploaded to the Attachments tab won't be saved. It will
be removed from the system.

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 • Rentals
5. Choose Save.

A returnable packaging account is newly created with Inactive status.

The app won't let you create an account if the same partner relationships, with overlapping validity, already
exist in another returnable packaging account. And that account is available for the specified combination
of location partner, exchange partner, company code, and returnable packaging material.

1.6.1.8.1 Creating a Returnable Packaging Account for

Stock Transport Order

Context

You create a returnable packaging account to map the exchange relationship of a returnable packaging
material between location partners and exchange partners.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts based on your filter criteria.
2. Choose Create.
3. On the next screen, you can upload a profile image.

 Note

Once an image is uploaded, you can update it, but not remove it.

4. Enter appropriate data in the following sections:

• Main Relationship
The following table describes the relationship that must be maintained for Stock Transport Orders
(STO):

Issue / Receipt With Delivery Without Delivery

Intracompany Intercompany Intracompany Intercompany

STO STO STO STO

Issue Returnable Exchange Part- Customer Plant

Account ner Type

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 Issue / Receipt With Delivery Without Delivery

Exchange Part- <Ship-To-Party (Outbound Deliv- <Receiving Plant>

ner ery)>

Location Partner Plant Plant

Type

Location Partner <Supplying Plant> <Supplying Plant>

Receipt Returna- Exchange Part- Vendor

ble Account ner Type

Exchange Part- <Vendor associated with supplying plant>

ner

Location Partner Plant

Type

Location Partner <Receiving Plant>

 Note

You can choose the exchange partner type based on your requirement for the account. If you need
to add an exchange partner type, which is associated with your account as both a supplier and
vendor, then choose Customer and Vendor in the Exchange Partner Type drop-down menu.

• General Information
• Replenishment
You can choose the planning type required for the account. The selected planning type enables your
account for forecasting returnable materials.

 Note

• You can choose to enable or disable fields under the purchase order and sales order sections,
using the checkboxes available for these sections. For more information regarding enabling/
disabling these sections, see Reorder Point Planning [page 76].
• You can allow your external partners to request replenishments for returnable packaging
materials associated with your returnable packaging account. To do so, select the Allow
Ordering from External Partner checkbox under the Replenishment tab of your account.

The following planning types are available for returnable accounts:

• Manual Reorder Point Planning – Create purchase orders manually or automatically when stock
quantity falls below the reorder point.
• Consumption Based Planning and Forecasting – Account active for forecasting using historical
data and postings available in the system.
• External Demand Forecast – Account active for forecasting using ACS integration with SAP
Returnable Packaging Management. For more information regarding ACS integration, see
Automotive Consulting Service (ACS) Integration for Planning and Forecasting.
• Not Active for Planning – Account isn’t active for planning.

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  Remember

• The default options for planning type and planning relevance are Not Active for Planning and
Manual Replenishment Creation, respectively. If no option is selected for Planning Type and
Planning Relevance, then these default options are used.
• You must choose the Sales Order Document Type. This field is disabled if the planning type
is Not Active for Planning. The default value for this document type is OR. You can choose to
enter a value for Sales Order Document Type, based on your requirement.

• Additional Partner Relationships

• Attachments

 Caution

During the archiving process, all of the files uploaded to the Attachments tab won't be saved. It will
be removed from the system.

• Rentals

5. Choose Save.

A returnable packaging account is newly created with Inactive status.

The app won't let you create an account if the same partner relationships, with overlapping validity, already
exist in another returnable packaging account. And that account is available for the specified combination
of location partner, exchange partner, company code, and returnable packaging material.

1.6.1.9 Viewing a Returnable Packaging Account

Context

You can view a list of all returnable packaging accounts along with detailed information for each account.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of all returnable packaging accounts created. You can narrow down your search
using filter fields, such as Editing Status, Returnable Packaging Material, Company Code, Location Partner,
Exchange Partner, Processor, and Customer/Vendor Material. You can also choose Adapt Filters to select
additional filters, if necessary.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.

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  Note

• By default, returnable packaging accounts with all statuses are displayed. If you want to view only a
list of inactive accounts, choose Inactive tab.
• The Account Balance field against each account contains color coded values:
• A red colored value indicates that there isn’t enough stock of returnable packaging material
at the location partner. It shows that more returnable packaging material has gone from the
location partner to the exchange partner than vice versa.
• A green colored value indicates there’s enough stock with the location partner. It shows that
the location partner has received more returnable packaging material from the exchange
partner than vice versa.

2. Choose on an account to view its detailed information.

 Tip

All accounts include a tag that specifies whether the account includes serialized or nonserialized
packaging materials. You can refer to this tag when you view the details of any returnable packaging
account.

You can view the detailed information for each account organized in the following tab pages:
• Main Relationship
• General Information
• Replenishment

 Remember

Create Replenishment option is disabled if:

• Planning Type isn’t selected as Manual Reorder Point Planning.
• Planning Relevance isn’t selected as Manual Replenishment Creation.
• The selected returnable packaging account is deactivated.
• The selected returnable packaging account is in edit mode.
• Minimum Reorder Point Quantity and Maximum Reorder Point Quantity fields are blank.

• Additional Relationships
• Attachments
• Rentals

To view a record of all changes made to this account, choose Change Log.

1.6.1.10 Editing a Returnable Packaging Account

Context

You can edit specific attributes of an already existing returnable packaging account.

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  Note

Create Replenishment is disabled when you're editing a returnable packaging account.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts based on your filter criteria.
2. Click on the account that you wish to edit.

The app takes you to a screen that has detailed information about the selected account.
3. Choose Edit.

You can only edit the following fields:

• Profile Image
You can either update an existing profile image or add a new one, if it doesn’t exist.
• Main Relationship
• Valid From and Valid To dates of a main relationship
• General Information
• Customer/Vendor Material
• Replenishment Lead Time (in Days)
• Account Identifier
• Processor
• Address
• Matching Relevance

 Note

The matching relevance indicates if posting documents corresponding to this account should
be considered for the matching process. You can change the matching relevance even if
posting documents have already been created. In this case, you can set a date when the
new matching relevance will take effect. This date can only be a future date. The change
will only affect posting documents created after the Switch Matching Relevance On date.
Posting documents created before the Switch Matching Relevance On date retain the matching
relevance that they had before.

• Replenishment
Define the planning type and enable or disable the purchase order and sales order sections. For
more information regarding planning type and enabling/disabling sections, see Reorder Point Planning
[page 76].
You can also update the value for Sales Order Document Type. The default value for this field is OR.
• Partner Relationships
You can create additional partner relationships.

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  Note

You cannot select an Exchange Partner that has been marked for deletion. If you try to do so, the
system displays an error message.

• Account Balance
You can choose Check Account Balance button and proceed to update the Account Balance and create
a correction posting.

 Note

Check Account Balance button is enabled only for non-serialized materials and serialized materials
with an active status.

• Attachments
You can upload additional documents here.

 Caution

During the archiving process, all of the files uploaded to the Attachments tab won’t be saved. It will
be removed from the system.

• Rentals
You can update the rental configuration for the serialized returnable packaging materials.
4. Choose Save.

The app saves the changes that you made to the returnable packaging account.

1.6.1.11 Activating a Returnable Packaging Account

Context

You can post the quantity of a returnable packaging material in circulation, only to an active account.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts based on your filter criteria.
2. Click on the inactive account that you wish to activate.
3. On the next screen, choose Activate.

The system changes the status of the account from Inactive to Active.

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  Note

When you activate a returnable packaging account, the app checks if the relevant business partner and
the returnable packaging material exists and the validity has expired.

If you want to deactivate an account, click an account with Active/New status, go to the detailed screen
and choose Deactivate.

1.6.1.12 Deleting a Returnable Packaging Account

Context

You may have to delete an already created returnable packaging account if the associated returnable
packaging material is obsolete or the relationship with the linked business partner is no longer valid.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts based on your filter criteria.
2. Select one or more returnable packaging accounts that you wish to delete.

You can only delete accounts with zero balance.

3. Choose Delete.

Alternatively, you can click on an account, go to the detailed screen and then choose Delete after verifying
the account details.

1.6.1.13 Downloading an Account Statement

Context

Follow these steps to download an account statement.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts.

You can narrow down your search using the filter fields, such as Editing Status, Returnable Packaging
Account, Partner Returnable Packaging Account, Returnable Packaging Material, Partner Returnable
Packaging Material, Location Partner, and Exchange Partner. You can also choose Adapt Filters to select
additional filters, if required.

To save your search parameters for use in the future, choose Select View at the top left corner of the
screen. The default view selected here is Standard. You can save and manage multiple views using the
options available in the My Views dialog box.
2. Select the required returnable account.
3. Choose Generate Document.

The app opens the Generate Document dialog box.

4. Specify the time period for which you want a statement, and choose Generate File.

The file is downloaded to your local system in XLSX format.

1.6.1.14 Recalculating Rentals

When you modify the duration or fees of your rental agreement, it is important to recalculate the rental amount
to ensure that the most recent and accurate value is reflected.

Context

You need to recalculate your rentals if past rental-calculations are overwritten with new prices. Rental
recalculation allows you to view the updated rental amount based on the changes made to the rental validity
period and charges.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

2. Select the returnable packaging material account for which you want to recalculate the rental.
3. Choose Edit, and go to the Rentals section.
4. Make changes to the rental validity or charges, and choose Save.
5. Choose Retry to recalculate the new rental amount based on the changes made.

The system recalculates and displays the updated rental value.

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1.6.1.15 Downloading Data of Multiple Returnable Packaging
Accounts

You can download the data of multiple returnable packaging accounts at one go.

Procedure

1. On the SAP Fiori launchpad, choose Manage Returnable Packaging Accounts.

The app displays a list of returnable packaging accounts based on your filter criteria.
2. Apply the relevant filter criteria to display the required returnable accounts in the table.
3. Choose Download Accounts Data.

Results

The system downloads the requested accounts data to your local system.

1.6.2 Manage Posting Documents

With this app, you can view, create, reprocess, and cancel the posting documents that are created during
the inbound and outbound transit of returnable packaging materials. A posting document is used to update
the returnable packaging account balance based on the movement of a returnable packaging material, for
example, goods issue and goods receipt.

Key Features

You can use this app to:

• View a list of all manual and automatic posting documents based on your filter criteria
• Create a manual posting document
• Reprocess an automatically created posting document after the errors are corrected
• Cancel a posting document
• View issues in posting documents
• Export details of posting documents to a spreadsheet
• Upload attachments
• Generate a PDF file
• Match posting documents to inbound transactions

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• Compare posting documents to inbound transactions
• Manually assign serial numbers while creating a manual posting document
• Remove serial numbers from a manually created posting document
• Edit posting documents that have posting mode as automatic and are in error state

 Note

• A posting document is considered unique only when the document has unique values for the following
attributes:
• Plant
• Year
• Inventory Document Number
• The data shown in this app is received from multiple backend systems. The documents, such as,
sales order and purchase order are created in the relevant backend system as per the destinations
configured for their respective plant.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles
• Number range is defined for posting documents, both manual and automatic, using the Define Number
Ranges [page 9] application

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1.6.2.1 Viewing a Posting Document

Prerequisites

Ensure that:

• Account posting types relevant for the creation of manual posting documents are defined in the Manage
Account Posting Types application
• Account posting types are assigned to relevant movement types in the Assign Account Posting Types to
Movement Types application
• Number range for manual and automatic posting documents is defined and active in the Define Number
Ranges application

Context

You can view a list of all posting documents, both manual and automatic, along with the detailed information
for each document.

Procedure

1. On the SAP Fiori launchpad, choose Manage Posting Documents application.

The app displays a list of posting documents based on your filter criteria.

You can narrow down your search using filter fields such as Editing Status, Posting Document Number,
Returnable Packaging Material, Returnable Packaging Account, Location Partner, Exchange Partner,
Inventory Document Number, Posting Indicator, Processor, Document Date, Reference Issue, and Posting
Document Status. You can also choose Adapt Filters to select additional filters, if necessary.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.

 Note

• A posting document can have one of the following statuses:

• New
Status of a posting document that is being created, but not yet saved
Note that this status is only relevant for manually created posting documents.
• Posted
Status of a posting document that is saved without any errors. Once posted, the account
balance of the associated returnable packaging account is updated based on the posting
quantity specified in the posting document.

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 • Error
Status of a posting document that has errors
This status is only relevant for automatically created posting documents. When the movement
(goods receipt or goods issue) of a returnable packaging material is posted in the source
system, the corresponding posting document is automatically created in this application
based on the active number range. In some cases, such documents may have errors. Some
possible reasons are: returnable packaging account not active, material data doesn't exist, and
so on.
• Canceled
Status of a posting document that is canceled
When you cancel a posting document with New or Error status, the system just changes the
status of the document to Canceled. No additional documents are created.
When you cancel a posting document with Posted status, the system changes the status of the
document to Canceled. Additionally, a reversal document (with status Reversed) is created to
adjust the balance in the associated returnable packaging account.
• Reversed
Status of a posting document that is automatically created when you cancel a document with
Posted status
• The View Alerts button takes you to a screen that displays all errors associated with an
automatically created document.

2. Click on a posting document to view its detailed information.

You can view the detailed information for each document, organized in the following tab pages:
• General Information
• Posting Information
• Partner Information
• Reference

 Note

You can view the delivery note number if it's maintained in posting documents, in the S/4HANA
system. The destination and a user must be maintained to navigate and view the outbound delivery
details, in S/4HANA system. For more information, refer Creating Destinations and Users.

• Serial Numbers
• Attachments
• Issues

To view a record of all changes made to a posting document, choose Change Log.

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1.6.2.2 Creating a Manual Posting Document

Prerequisites

Ensure that:

• Account posting types relevant for the creation of manual posting documents are defined in the Manage
Account Posting Types application.
• Number range for manual posting documents is defined and active in the Define Number Ranges
application.

Context

You may have to create manual posting documents based on the various business scenarios. Some examples
are entering returnable packaging movements according to the information available in a paper document
(delivery note), posting to a blocked account and reversing a manual posting.

 Note

SAP provides a list of default account posting types that you can use when creating a posting document.

Procedure

1. On the SAP Fiori launchpad, choose Manage Posting Documents.

2. Choose Create.
3. On the next screen, specify appropriate values in the following tab pages:

• General Information
In the Reference Posting Document section, you can choose a returnable packaging account or a
posting document as a reference to create a new manual posting document.

 Note

You cannot select an Exchange Partner that has been marked for deletion. If you try to do so, the
system displays an error message.

• Posting Information
• Partner Information
• Reference
• Serial Numbers

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  Note

Each serial number is unique to a returnable packaging material. For manual postings, you would
need to create serial numbers for each returnable material. So, if the posting quantity is 4, then
four serial numbers need to be created.

For automatic postings, the serial numbers are automatically created.

• Attachments

 Caution

During the archiving process, all of the files uploaded to the Attachments tab won’t be saved. It will
be removed from the system.

4. Choose Save.

The app creates a posting document with Posted status.

Once posted, the account balance of the associated returnable packaging account is updated based on the
posting quantity specified in the posting document.

1.6.2.3 Creating a Posting Document using IRPA

Context

You can create posting documents in SAP Returnable Packaging Management using SAP Intelligent Robotic
Process Automation (IRPA). The bot creates posting documents with the information provided in the excel
sheet. You can either run the job manually or set a schedule for the bot to run in specific intervals.

 Note

To access this feature, you would require a relavant license from SAP Intelligent Robotic Process
Automation.

Procedure

1. Install SAP IRPA. To know more, see the installation section in SAP Intelligent Robotic Process Automation

After installation, you will have access to SAP Intelligent RPA Factory.
2. Ensure that the relevant package is imported to SAP Intelligent RPA Factory.
3. Set up the desktop agent. To know more, see Desktop Agent - User Guide.
4. Execute the Desktop Agent available in your Windows system.
5. Add the relevant tenant to the Desktop Agent.

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 The app name displays.
6. Select the application.

The job executes.

7. In SAP Intelligent RPA Factory, navigate to Monitoring/Jobs.

You can view the status of the latest run in the Jobs section.

To know more about the roles, settings, excel template, and environment variables for this bot, refer to the
corresponding documentation in SAP Intelligent RPA Factory.

 Remember

For more information regarding SAP IRPA, see SAP Intelligent RPA Factory - User Guide

1.6.2.4 Automatic Account Postings

You can view all automatically created posting documents and verify the account balance and any errors that
occurs during automatic postings using the Manage Posting Documents app.

Prerequsites

Ensure that you have:

• Defined account posting types relevant for automatic postings

• Assigned these account posting types to movement types
• Configured integration flows to fetch relevant data from the source systems (SAP S/4HANA and SAP
S/4HANA Cloud)

Whenever any returnable packaging material movement is recorded in SAP S/4HANA or SAP S/4HANA
Cloud, a posting document is automatically created against the associated returnable packaging account. To
make this possible, integration flows are configured in SAP Cloud Integration. For more information, refer the
following integration guides:

• SAP Returnable Packaging Management - Integration Guide (SAP S/4HANA Cloud)

• SAP Returnable Packaging Management - Integration Guide (SAP S/4HANA)

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The following diagram illustrates the process of automatic posting document creation:

Automatic Account Postings

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1.6.2.5 Editing Posting Documents

Edit posting documents and make required changes so that you can reprocess them.

Prerequisites

You've ensured that the posting documents that you want to edit and reprocess have posting mode as
automatic and are in error state.

Procedure

1. Launch the Manage Posting Documents app.

2. Select the required posting documents from the table.

The application enables the Edit button.

3. Choose Edit.

 Note

You cannot select an Exchange Partner that has been marked for deletion. If you try to do so, the
system displays an error.

4. Make the required changes, and choose Save.

1.6.2.6 Deleting a Posting Document

Context

You can use this process to delete a posting document.

Procedure

1. Launch the Manage Posting Documents app.

2. Select the required posting documents that you wish to delete.

The application enables the Delete button.

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3. Choose Delete.

 Note

The Delete button is enabled only when:

1. You have required Delete Posting authorization. For more information, see Granular
Authorizations.
2. Selected posted documents are with an Error Status.

The selected posting documents are deleted.

1.6.2.7 Stock Transport Order

Prerequisites

Ensure that:

• Returnable packaging account relevant for Stock Transport Order is created in Manage Returnable
Packaging Accounts app. For more information, see Creating a Returnable Packaging Account for Stock
Transport Order [page 81].
• iFlow for ECC integration with SAP Returnable Packaging Management is configured. For more
information, see:
• Configuration of the Integration Flows.
• 3110360 .
• iFlow for SAP S/4HANA cloud integration with SAP Returnable Packaging Management is configured. For
more information, see Material Documents Replication from SAP S/4HANA Cloud.
• All movement types for Stock Transport Orders must be assigned to the relevant posting types.

The Stock Transport Order is a purchase order that is created to transfer returnable packaging materials from
one plant to another. Using Stock Transport Order, you can choose to transfer the material from one plant
to another plant within the same company code, or transfer material from one plant to another plant with
different company codes. You can do this by creating two separate returnable packaging accounts for both
the plants, where the receiving plant is Customer, and the supplying plant is Vendor. The material transfer is
maintained between these plants by debiting all Stock Transport Order postings in the returnable account for
supplying plant and crediting those postings to the returnable account for receiving plant.

For more information on creating returnable packaging accounts, see Creating a Returnable Packaging
Account for Stock Transport Order [page 81].

 Note

• All movement types for Stock Transport Orders must be assigned to the relevant posting types.
These assignments are done in the Assign Account Posting Types to Movement Types app. For Stock
Transport Order with delivery, while defining the assignment, you must choose the Exchange Partner
Type as Customer (Sold-to Party and Special Stock Partner), for goods issue movement

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 types such as 643 and 641. However, for Stock Transport Order without delivery, choose the Exchange
Partner Type as Issuing/Receiving Plant, for goods movement issue type 351.
• This functionality is currently available for ERP Central Component and S/4HANA 2020 FPS02 (and
above) users.
• This functionality is available for Stock Transport Orders with delivery and without delivery.

You can create the following types of Stock Transport Orders:

• Intracompany Stock Transport Order with delivery

Materials are transported between plants within the same company code.

Intracompany Stock Transport Order Process with delivery to Manage Returnable Packaging Materials
• Intercompany Stock Transport Order with delivery
Materials are transported between plants that belong to different company codes.

Intercompany Stock Transport Order Process to Manage Returnable Packaging Materials

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• Intercompany and Intracompany Stock Transport Order without delivery
Materials are transported, without an outbound delivery, between plants that belong to different company
codes or within the same company code.

Stock Transport Order Process without delivery to Manage Returnable Packaging Materials

 Note

• In stock transport order, a goods receipt is planned in the receiving plant, which can be used to track
stock transfer.
• In intercompany stock transport order, the supplying plant must generate an invoice and the receiving
plant receives the relevant payment for stock transfer. This payment isn't needed for intracompany
stock transport order because the movement of stock is between plant with the same company code.

1.6.2.8 Reprocessing a Posting Document

Context

An automatically created posting document may sometimes have errors due to which it cannot be posted
to the corresponding returnable packaging account. Some of the possible errors are that the returnable
packaging account, business partner, returnable packaging material do not exist in the application. If the
account is not active or the account is not determined also, the app creates a posting document with errrors.

You can resolve these errors that are displayed in the Alerts column and then reprocess the document so that
it's posted, and the balance of the returnable packaging account is updated accordingly.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Document Postings application.

2. From the list page, select an automatic document (with errors) that you wish to reprocess. Alternatively,
you can filter all posting documents with Error status and select the one that you wish to reprocess.
3. Choose View Alerts.

The app displays a screen that lists all errors associated with the selected posting document. Resolve all
errors that are mentioned in the Alert Log.
4. Choose Reprocess.

The app displays a dialog box where you can specify any comments that you wish to record during
reprocessing.
5. Specify the reprocessing comment and choose Reprocess.

The app changes the status of the posting document from Error to Posted and updates the balance of the
associated returnable packaging account.

1.6.2.9 Matching a Posting Document

Context

Use this app to view, compare, and match posting documents to inbound transactions.

Procedure

1. On the SAP Fiori launchpad, choose the Manage Posting Documents application.

The app displays a list of posting documents based on your filter criteria.
2. Select the posting document that you want to match to one or more inbound transactions.
3. Choose Match Inbound Transactions.

On the next screen, the app displays general details of the posting document along with a list of inbound
transactions.

If the Rule Based Matching job is active, Inbound Transactions tab displays the inbound transactions that
match to the posting document. You can either remove transactions from this list or add transactions to
this list, if required. For more information on Rule Based Matching, see Available Jobs [page 21].

The Inbound Transactions tab displays all the inbound transactions that might match to the selected
posting document. The transactions listed in this tab are proposed by the app. The list is sorted, displaying
the transactions with the highest matching probability on the top.

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4. Use the following options to view, and match the posting document to one or more inbound transactions.

• Compare
Use Compare to view the fields that are similar between an inbound transaction and a posting
document. You can choose which inbound transaction to match to the posting document, based on
your findings from the compared data. Fields that are similar are displayed in green colour, while fields
that are not similar are displayed in red colour.

 Remember

Compare is enabled when at least one inbound transaction is selected.

 Note

You can expand Similarity Scores to view all the parameters, such as Returnable Account Number,
Delivery Note, Quantity, and Returnable Account Relations, along with their weightages. These
weightages can be default values assigned by the system, or customized values that you can
assign using Configure Weightages for Matching app. For more information, see Configure
Weightages for Matching [page 60].

These individual parameters are used to compare the various posting documents and inbound
transactions, and the aggregated value of these weightages provides the overall similarity score for
comparison.

• Add Matched
Moves an inbound transaction to the list of matched inbound transactions. Add Matched is enabled
when at least one inbound transaction is selected.

 Note

The match status, matched/unmatched quantity of the inbound transactions and posting
document are updated based on the transactions added to Inbound Transactions tab.

• Remove
Changes the status of selected inbound transaction from Matched to Unmatched in Inbound
Transactions tab. Remove is enabled when at least one inbound transaction is selected.

 Note

The match status, matched/unmatched quantity of the inbound transactions and posting
document are updated based on the transactions removed from the list of matched inbound
transactions.

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1.6.2.10 Cancelling a Posting Document

You can cancel a posting document. Upon canceling, the system creates a new posting document.

Procedure

1. On the SAP Fiori launchpad, choose Manage Posting Documents.

2. Select the posting documents that you wish to cancel.
3. Choose Cancel Document.

The app displays a dialog box where you can specify any comments that you wish to record during
cancellation.
4. Specify the reason for cancellation and choose Cancel Document.

Based on the status of the posting documents you select, the app behaves as follows:

• Documents with Posted status

The app changes the status of the selected documents to Canceled and additionally creates new
reversal documents (with status Reversal) that is used to reverse the posted quantity in the relevant
account. Note that reversal documents will only be created if reversal account posting types are
defined for the account posting types associated with selected posting documents.
• Documents with Error status
The app changes the status of the selected document to Canceled.

 Note

If there's an issue against a posting with either New or In Progress status, then the posting cannot be
cancelled.

1.6.3 Manage Inbound Statements

Use this app to view, create, edit, and delete inbound statements. An inbound statement is a document sent
by the exchange partner to SAP Returnable Packaging Management containing information on posting records,
account balance, and material details.

Key Features

You can use this app to:

• View a list of inbound statements based on your filter criteria

• View detailed information for each inbound statement
• Create an inbound statement

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• Determine a returnable packaging account using Determine Account
• Edit an inbound statement
• Delete an inbound statement
• Create a transaction
• Edit a transaction
• Delete a transaction

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles
• Number range is defined for inbound statements, both manual and automatic, using the Define Number
Ranges [page 9] application

1.6.3.1 Creating an Inbound Statement

Context

Use this app to maually create inbound statements and transactions.

Procedure

1. On the SAP Fiori launchpad, choose the Manage Inbound Statements application.
2. Choose Create.

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3. On the next screen, specify appropriate values in the following tab pages:

• General Information
• Account Details

 Note

If you are unsure of the returnable packaging account, use Determine Account. The app displays
the returnable packaging account based on the values entered in the Customer Number, Vendor
Number, Returnable Packaging Account, and Returnable Packaging Material fields under the
General Information tab. You can use either of these field individually, or a combination of all four
to determine customer's account. This is applicable for upload of Inbound statement spreadsheet
with exchange partner information configured in Assign Exchange Partner Details app.

For Determine Account to work, you need to maintain the internal and external names for exchange
partner, location partner, returnable accounts and materials. Also, ensure that the following
information exists in SAP Returnable Packaging Management:
• Details regarding the returnable packaging material
• Relevant details about business partners (customers and vendors)
• Details regarding the company code and plant

You cannot select an Exchange Partner that has been marked for deletion. If you try to do so, the
system displays an error message.

• Transactional Details

 Note

To add a new transaction, choose Create.

4. Choose Save.

The app creates an inbound statement with Unmatched status.

Once the statement is created, based on the quantity entered in Transactional Details:
• The total, unmatched, and matched quantity of the inbound statement is updated
• The unmatched and matched quantity of inbound transactions is updated.

1.6.3.2 Editing an Inbound Statement

Context

You can edit specific attributes of an existing inbound statement.

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Procedure

1. On the SAP Fiori launchpad, choose Manage Inbound Statements.

The app displays a list of inbound statements based on your filter criteria.
2. Click on the statement that you wish to edit.

The app takes you to a screen that has detailed information about the selected statement.
3. Choose Edit.

Each tab has the following editable fields:

• General Information
• Partner Statement Number
• Partner Returnable Packaging Material
• Partner Returnable Packaging Account
• Statement Start Date
• Statement End Date
• Statement Received On
• Opening Balance
• Closing Balance
• Customer
• Vendor
• Account Details
Returnable Packaging Account

 Note

You cannot select an Exchange Partner that has been marked for deletion. If you try to do so, the
system displays an error message.

• Transactional Details
• Transaction Type
• Transaction Quantity
• Posting Date
• Document Number
• Document Date
• Delivery Date
• Location Partner
• Exhange Partner
• Reference Document Number
• Reference Document Item Number
• Reference Document Date

 Note

• To delete a transaction, choose Delete.

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 • The Posting Date,Document Date,Reference Document Date, and Delivery Date fields can either
be today's date or a date in the past.

4. Choose Save.

The app saves the changes that you made to the inbound statement.

1.6.3.3 Viewing an Inbound Statement

Context

You can view a list of all inbound statements, both manual and automatic, along with detailed information for
each statement.

Procedure

1. On the SAP Fiori launchpad, choose the Manage Inbound Statements application.

The app displays a list of inbound statements based on your filter criteria.

You can narrow down your search using filter fields. A few of them are Statement Number, Partner
Statement Number, Partner Returnable Packaging Material, Partner Returnable Packaging Account,
Customer, Vendor, Opening Balance, Closing Balance, and Matching Status. You can also choose Adapt
Filters to select additional filters, if required.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.

 Note

An inbound statement can have one of the following statuses:

• Matched
All transactions in an inbound statement are matched to its corresponding posting documents.
• Unmatched
The inbound statement does not have matching posting documents or is newly created.
• Partially Matched
Some transactions of an inbound statement are matched to its posting documents.
• Not Relevant
Status of an inbound statement that will not be considered for the matching process.

2. Click on an inbound statement to view its detailed information.

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 You can view the detailed information for each statement, organized in the following tab pages:

• General Information
• Account Details
• Transactional Details

To view a record of all changes made to an inbound statement, choose Change Log.

1.6.3.4 Deleting an Inbound Statement

Context

Using this app, you can delete an already exisiting inbound statement.

Procedure

1. On the SAP Fiori launchpad, choose Manage Inbound Statements.

The app displays a list of inbound statements based on your filter criteria.
2. Select one or more inbound statements that you wish to delete.
3. Choose Delete.

Alternatively, you can click on a statement, go to the detailed screen and then choose Delete after verifying
the statement information.

 Note

Once you delete an inbound statement, based on the inbound transactions:

• The related document under Match Inbound Statements is also deleted
• The match status (matched, unmatched, partially matched) of its corresponding posting
documents is updated
• The quantity of its corresponding posting documents is updated.

1.6.4 Match Inbound Statements

Use this app to view, compare, and match an inbound transaction to a posting document. An inbound
transaction is a transaction entry that is part of an inbound statement.

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Key Features

You can use this app to:

• View a list of inbound transactions based on your filter criteria

• View detailed information for each inbound transaction
• Compare inbound transactions to posting documents
• Match inbound transactions to posting documents

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles
• Posting documents and inbound statements are created

1.6.4.1 Matching an Inbound Transaction

Context

Use this app to view details of an inbound transaction and match an inbound transaction to a posting
document.

Procedure

1. On the SAP Fiori launchpad, choose the Match Inbound Statements application.

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 The app displays a list of inbound transactions based on your filter criteria. The graph shows the number of
inbound transactions under each match status.

You can narrow down your search using filter fields. A few of them are Statement Number, Partner
Statement Number, Partner Returnable Packaging Material, Partner Returnable Packaging Account, Posting
Date, Returnable Packaging Account, Matching Status, and Matching Type. You can also choose Adapt
Filters to select additional filters, if required.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Select the inbound statement that you want to match to one or more posting documents.
3. Choose Match Inbound Statement.

The app displays the general details of the selected inbound transaction.

If the Rule Based Matching job is active, Posting Documents tab displays the posting documents that match
to the inbound transaction. You can either remove documents from this list or add documents to this list, if
required. For more information on Rule Based Matching, see Available Jobs [page 21].

For more information on the weightage calculation criteria for matching, see Weightage Calculation for
Matching [page 111].

The Posting Documents tab displays all the documents that might match to the selected inbound
transaction. The documents listed in this tab are proposed by the app.
4. Use the following options to view and match the inbound transaction to a posting document.

• Compare
Use Compare to view the fields that are similar between an inbound transaction and a posting
document. You can choose which posting document to match to the transaction based on the
comparison results.

 Remember

Compare is enabled when at least one posting document is selected.

You can only select a maximum of two posting documents to compare with the inbound
transaction, at a time.

 Note

You can expand Similarity Scores to view all the parameters, such as Returnable Account Number,
Delivery Note, Quantity, and Returnable Account Relations, along with their weightages. These
weightages can be default values assigned by the system, or customized values that you can
assign using Configure Weightages for Matching app. For more information, see Configure
Weightages for Matching [page 60].

These individual parameters are used to compare the various posting documents and inbound
transactions, and the aggregated value of these weightages provides the overall similarity score for
comparison.

If no match occurs or if the resulting weightage is zero, the system displays a value Not
Applicable for the field.

• Add Matched

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 Moves a posting document to the list of matched posting documents. Add Matched is enabled when at
least one posting document is selected.

 Note

The match status is updated based on the posting documents updated in Posting Documents tab.

• Remove
Changes the status of selected posting document from Matched to Unmatched. Remove is enabled
when at least one posting document is selected.

 Note

The match status is updated based on the posting documents removed or added in Posting
Documents tab.

1.6.4.2 Weightage Calculation for Matching

There are multiple parameters used for weightage calculation such as account number, delivery note, material
document number, returnable account relations, material document item number, date, and quantity. Each
of these parameters is assigned a weightage, either by default or customized, that contributes to the overall
weightage for matching.

Weightage for Date

The following logic is used for calculating the weightage for date parameter:

Calculation Logic for Date

Difference in days % Configured for weightage

Up to 2 days 90%

Between 3–5 days 80%

Between 6–7 days 70%

Between 8–9 days 60%

Between 9–11 days 50%

Between 12–15 days 30%

More than 15 days 10%

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Weightage for Quantity

The weightage for quantity is calculated using the following criteria:

Unmatched Quantity Difference = Total Inbound Transaction Quantity – Total Posting

Quantity

If the Unmatched Quantity Difference is equal to 0, then the contributed weightage is considered equal to the
current percentage. Where current percentage is the assigned weightage for quantity parameter.

If the Unmatched Quantity Difference is not equal to 0, then the weightage is calculated using the following
criteria:

Calculated Weightage = (Numerator / Denominator) x 100

Where numerator is the minimum value and denominator is the maximum value, irrespective of the inbound
transaction quantity or posting quantity.

The Calculated Weightage is used to calculate the contributed weightage.

Contributed Weightage = (Calculated Weightage x Current Percentage) / 100

Where current percentage is the assigned weightage for quantity parameter.

Refer the below example for detailed information on weightage calculation when Unmatched Quantity
Difference is not equal to 0:

Current Percentage = 10%

Total Inbound Transaction Quantity = 6

Total Posting Quantity = 8

Unmatched Quantity difference = 6 - 8

Since the difference is not equal to 0, the following criteria is used:

Calculated Weightage = (6/8) x 100 = 75%

Contributed Weightage = 75 x 10 = 7.5

The contributed weightage is rounded off to 8.

Refer the below example for detailed information on weightage calculation when Unmatched Quantity
Difference is 0:

Current Percentage = 10%

Total Inbound Transaction Quantity = 6

Total Posting Quantity = 6

Unmatched Quantity difference = 6 - 6

Since the difference is equal to 0, the following criteria is used:

Contributed Weightage = current Percentage = 10%

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Weightage for Account Relations

The weightage calculation for account relations is dependent on location partner, exchange partner, location
partner type, and exchange partner type.

Refer the following flowchart for the account relations weightage calculation.

Weightage Calculation for Account Relations

1.6.5 Manage Serial Numbers

A serial number is a unique identifier that is assigned to a returnable material. The purpose of serial numbers is
to manage, monitor, and track individual returnable packaging materials.

SAP ERP system is a master system for generating serial numbers. These serial numbers are uploaded to
SAP Returnable Packaging Management via iFlow or API calls. Hence, creating serial numbers is not possible in
Manage Serial Numbers.

While saving a posting document of serialized returnable packaging material for goods receipt, the serial
numbers will be added to this table, if it does not exist.

With this app, you can assign a serial number and returnable packaging material, to a returnable packaging
account. You can also assign the ownership type and ownership details. The serial number and returnable
packaging material together form one unique unit. You assign this unit to a returnable account.

You can also view the serial numbers and its associated information like the asset/equipment number, status,
IMEI number, barcode, color, and Radio-Frequency Identification (RFID) number in the Serial Numbers table.

Returnable Packaging Status

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The status is updated when a posting document is posted manually/automatically using SAP S4HANA
integration. It is:

• Automatically updated to ‘In stock’ when a posting document is created manually or automatically during
goods receipt of returnables.
• Automatically updated to ‘Issued’ when a posting document is created manually or automatically during
goods issue of returnables.

Key Features

• Assign serial number and returnable material to a returnable account

• View serial number details
• View a graph that displays the returnable packaging status
• Filter the details displayed in the table
• Assign ownership and ownership type

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

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1.6.5.1 Assigning Details to Serial Numbers

Context

Use the following steps to assign returnable accounts to serial numbers. You can also choose the ownership
type and ownership for each serial number.

Procedure

1. On the SAP Fiori launchpad, choose Manage Serial Numbers.

The app displays a list of serial numbers and its information, based on your filter criteria.

You can narrow down your search using filter fields such as Returnable Packaging Material, Returnable
Packaging Account, Ownership Type, Ownership, Returnable Packaging Status, and Returnable Packaging
Addnl Status. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in the future, choose Select View at the top-left corner of the
screen. The default view selected here is Standard. You can save and manage multiple views using the
options available in the My Views dialog box.

 Tip

• Use the graph to understand the status of the returnable packaging material and the amount of
serial numbers for each returnable packaging status.
• Click on a bar in the graph. The table will display details of the selected returnable packaging
status.
For example, if you select a bar named "In Stock", the table will display the details of serialized
returnable packaging materials that are currently available.

2. Select a serial number of your choice.

 Note

You can use the All, Assigned, and Unassigned options to filter the entries displayed in the Serial
Numbers table. For example, if you choose Unassigned, the table will display the list of serial numbers
that are yet to be assigned to a returnable account.

3. Choose Assign.

The Assign Details dialog box displays.

4. Specify the relevant details and choose Save.

The app saves the changes that you made.

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1.6.5.2 Editing an Assignment

Context

You can edit an already existing assignment.

Procedure

1. On the SAP Fiori launchpad, choose Manage Serial Numbers.

The app displays a list of serial numbers and its information, based on your filter criteria.
2. Select the assignment that you want to edit.

 Note

You can edit multiple assignments, at the same time. To do this, select the assignments that you want
to edit, and continue with the steps given below.

3. Choose Assign.

The Assign Details dialog box displays.

4. Update the relevant details and choose Save.

The app saves the changes that you made to the assignment.

1.6.6 View Returnable Materials

With this app, you can view all the serially managed returnable packaging materials.

Using this application, you can check the returnable packaging accounts and ownership type associated with
any serially managed material.

Key Features

You can use this app to:

• View a list of all returnable packaging materials.

• View general data associated with the returnable packaging materials.
• View the sales organization and distribution channel.
• Upload images.

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• Navigate to Returnable Packaging Accounts.
• Navigate to Manage Serial Numbers.
• View material description in all the supported languages.

Supported Device Type

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles.
• Relevant master data is available in the application.

1.6.6.1 Viewing a Returnable Material

Context

You can view a list of all serially managed returnable packaging materials, along with detailed information for
each returnable packaging material.

Procedure

1. On the SAP Fiori launchpad, choose View Returnable Materials application.

The app displays a list of all serially managed returnable packaging material based on your filter criteria.

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 You can narrow down your search using filter fields such as Material, Plant, Material Group, Company Code,
and Cross Plant Material Status.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views.
2. Click on a returnable packaging material to view its detailed information.

You can view the detailed information for each returnable packaging material, organized in the following
tab pages:
• General Details
• Images
• Documents
• Plant Details
• Sales Details
• Serial Numbers

1.6.6.2 Uploading Files and Images

You can upload images for your returnable materials.

Context

You can overwrite existing images by uploading an image with the same name as an existing one.

 Note

Only PDF file upload is supported. For images, you can upload JPG and PNG file types.

Procedure

1. Launch the View Returnable Materials app.

2. Select the material for which you want to upload images.
3. In the <material name> page that opens, choose the Documents tab.
4. Choose Upload to search for the file or image in your local system that you want to upload.

 Note

You can also upload a file with the same name containing updated information by choosing Edit
Upload . You can choose to overwrite the existing data with the new version by choosing Replace, or
save the information as a new file using Save as New File.

5. Choose Save.

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Results

The system displays the uploaded images in the Images section, and displays the files in the Attachments
section.

1.6.7 Manage Business Partners

Partners such as vendors, customers, etc. are identified as business partners in SAP Returnable packaging
Management. Using this app, you can view detailed information regarding any business partner added to the
account. With this app, you can view the address, contact details, and other additional details associated with a
business partner.

Key Features

You can use this app to:

• View the business partner code, vendor code, and customer code associated with any business partner.
• Maintain and modify language of a business partner.
• Provide exemption to business partners from value claims.
• Set account statement to be downloaded in either PDF or XLSX file format for a contact.
• View planning data for packaging materials.
• View posting documents associated with the business partner.
• View the accounts associated with the business partner.
• Reset business partners marked for deletion earlier.
• View contact details.
• Add contact details.
• Edit contact details.
• Delete contact details.

Supported Device Types

• Desktop
• Tablet

Things to Remember

If a business partner is linked to an active returnable account, posting document, returnable account partner,
or an additional partner, then you cannot delete it.

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If a business partner is linked to a deactivated returnable account, or an additional partner, then the system
marks the business partner for deletion. The same applies if the business partner is linked to a posting
document, or a returnable account partner associated with a deactivated returnable account. When the
system marks a business partner for deletion, the business partner gets removed from all other applications
except for Manage Returnable Packaging Accounts and Manage Posting Documents.

If a business partner is not linked to any object, then you can delete it.

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles

1.6.7.1 Viewing and Maintaining Business Partner Details

Context

You can view a list of all business partners along with detailed information for each of them.

Procedure

1. On the SAP Fiori launchpad, choose Manage Business Partners.

The app displays a list of business partners based on your filter criteria. You can narrow down your search
using filter fields such as Business Partner Number, Vendor Code, Customer Code, Country/Region, and
Contact Person Name. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Choose the Details icon for a business partner to view detailed information.

You can view detailed information for each business partner in the following tabs:
• Business Partner Details

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 • Address
• Contact Details
• Additional Details

 Note

• You can change the language of a business partner in the Language field in the Business Partner
Details tab. You can provide the Language field in the app by uploading a spreadsheet containing
this information. For more information, refer to Upload Data.
• You can grant exemption to the business partner from value claim settlement for the inventory
counting process. You can also update this value by uploading a spreadsheet containing this
information. For more information, refer to Upload Data.
• Reset a business partner that has been marked for deletion earlier.

3. Save your changes.

1.6.7.2 Adding Contact Details

Context

You can add contact details of an existing business partner.

Procedure

1. On the SAP Fiori launchpad, choose Manage Business Partners.

The app displays a list of business partners based on your filter criteria. To narrow down your search, use
filter fields such as Business Partner Number, Vendor Code, Customer Code, Country/Region, and Contact
Person Name. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Choose the Details icon for a business partner to view detailed information.

You can view detailed information for each business partner in the following tabs:
• Business Partner Details
• Address
• Contact Details
• Additional Details
3. Choose Edit.

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4. Go to Contact Details tab and choose Create. You can assign multiple contact persons representing a
business partner for various processes.

 Remember

You can add or delete information only in the Contact Details tab.

5. Enter the following information to add contact details:

• Name
• E-mail
• Telephone Number
• Process
• Attachment Type

 Note

Process and Attachment Type are pre-defined in the app and these options cannot be changed.

6. Choose Save.
Your changes are saved and new contact details are added in Manage Business Partners app.

1.6.7.3 Editing Contact Details

Context

You can edit specific contact details of a business partner.

Procedure

1. On the SAP Fiori launchpad, choose Manage Business Partners.

The app displays a list of business partners based on your filter criteria. To narrow down your search, use
filter fields such as Business Partner Number, Vendor Code, Customer Code, Country/Region, and Contact
Person Name. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Choose the Details icon for a business partner to view detailed information.

You can view detailed information for each business partner in the following tabs:
• Business Partner Details
• Address

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 • Contact Details
• Additional Details
3. Choose Edit and go to Contact Details tab.
4. You can edit the following information there::
• Name
• E-mail
• Telephone Number
• Process
• Attachment Type

 Note

Account Statements, Packaging Issues, and Inventory Counting are the processes available in Manage
Business Partners app. Attachment Type is pre-defined in the app and cannot be changed.

5. Choose Save.
Your changes are saved and the contact details are updated in Manage Business Partners app.

1.6.7.4 Deleting Contact Details

Context

You can delete the contact details of an existing business partner.

Procedure

1. On the SAP Fiori launchpad, choose Manage Business Partners.

The app displays a list of business partners based on your filter criteria. To narrow down your search, use
filter fields such as Business Partner Number, Vendor Code, Customer Code, Country/Region, and Contact
Person Name. You can also choose Adapt Filters to select additional filters, if required.

To save your search parameters for use in future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Choose the Details icon for a business partner to view detailed information.

You can view detailed information for each business partner in the following tabs:
• Business Partner Details
• Address
• Contact Details

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 • Additional Details
3. Choose Edit.
4. Go to Contact Details tab and select the checkbox for the contact information you wish to delete.

 Note

You can add or delete information only in the Contact Details tab.

5. Choose Delete to remove the contact information.

The selected contact is deleted.
6. Choose Save.
Your changes are saved and the selected contact details are deleted in Manage Business Partners app.

1.6.8 Plan Returnable Packaging Materials

With this app, you can view the forecasted account balance and plan the requirement of returnable packaging
materials for any account, for the main relationship. To do that, this app uses machine learning algorithm
for forecasting returnable packaging materials. The historical data uploaded to SAP Returnable Packaging
Management is used by the machine learning algorithm to analyze and predict forecast for the period
configured in Manage Planning and Forecasting Attributes app. You can use this information to calculate the
required demand and compare it with the actual quantity available in the account balance. The app also
provides a proposal with the required demand for returnable materials.

 Note

You can schedule Forecast Returnable Packaging Materials job and Refresh Planning Data job to update
or refresh the forecast, based on your requirement.

You can also view a detailed graphical representation of the available data in a heat map. The data in this
heat map is mapped based on months and the number of alerts in any month. The months with alerts are
highlighted in Red and months without any alerts are highlighted in Green.

Key Features

You can use this app to:

• View forecasted account balance.

• View available account balance.
• View the projected stock after replenishment.
• Choose the planning period for forecasting returnable packaging materials.
• View alerts for any month within the planning period.
• View data for planning period in a heat map.
• View the total forecasted quantity.
• Filter Planning View to view data that includes only alerts.
• View pending order quantity.

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• View calculated forecast for the main relationship of an account.
• Modify forecasted demand and proposed replenishment values.
• Create manual or automatic replenishments in the SAP S/4HANA system.

 Note

These replenishments are created using Refresh Planning Data job. This job automatically creates
replenishments for returnable packaging accounts only if the Planning Relevance for the account
is Automatic Replenishment. However, you can choose Create Replenishment and manually create
replenishments irrespective of the planning relevance selected for the account.

• View the replenishment status for purchase orders or sales orders.

• Simulate changes in planning view table.
• View the accuracy of the forecast for returnable packaging materials.
• View change log.
• View open replenishments, forecasts, and account balance from past planning dates in an aggregated row.

Supported Device Types

• Desktop
• Tablet

Components for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.
• Planning and forecasting attributes are maintained in Manage Planning and Forecasting Attributes app.
• Historical data is available / uploaded in the application for forecasting.
• The Forecast Returnable Packaging Materials and Refresh Planning Data jobs are active and executed.

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1.6.8.1 Viewing Planning Data

Context

You can view the planning information such as forecasted account balance, projected stocks after
replenishment, total forecast, and pending order quantity for any returnable packaging account.

Procedure

1. On the SAP Fiori launchpad, choose Plan Returnable Packaging Materials.

The app displays a heat map and a list of returnable packaging accounts with their planning information.
You can narrow down your search using filter fields such as Material, Location Partner, Location Partner
Type, Exchange Partner, Exchange Partner Type, and Planning Period. You can also choose Adapt Filters to
select additional filters, if necessary.

 Note

You can also view the forecast accuracy measured by the application. The forecast accuracy is
categorized as High, Moderate, and Low based on the calculation, with the available data. The default
values for accuracy ranges are defined as:
• High = 0–0.6
• Moderate = 0.7–1.5
• Low = > 1.5

You can customize the accuracy ranges using Manage Planning and Forecasting Attributes app. For
more information, see Manage Planning and Forecasting Attributes [page 57].

2. Choose a returnable packaging account from the planning view table to view its detailed information.

 Note

Choose Create Replenishment to generate purchase orders and sales orders, based on your
requirements. Using this option, you can:
• Manually create purchase order if the sum of the quantity of returnable packaging material and
open purchase orders (minus open sales order quantity) falls below the minimum reorder point
quantity.
• Manually create sales order if the sum of the quantity of returnable packaging material and open
purchase orders (minus open sales order quantity) is higher than the maximum reorder point
quantity.

 Remember

On the list page, you can choose multiple accounts and create replenishments for all the selected
accounts. However, when viewing detailed information for an account you can create replenishments
only for the account which you're viewing.

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 You can view detailed planning information for the selected returnable packaging account in the following
tabs:
• Planning Charts
• Planning View

 Tip

You can use the Account Relationship option to switch the Planning View table details to view
calculated forecast for the main relationship and additional relationships, if any, for the selected
account.

• Change Log

1.6.8.2 Editing Planning Data

Context

You can edit forecasted demand and proposed replenishment of an existing returnable packaging account. You
can also simulate changes in the planning view table after modifying the forecasted demand and proposed
replenishment fields.

Procedure

1. On the SAP Fiori launchpad, choose Plan Returnable Packaging Materials.

The app displays a heat map and a list of returnable packaging accounts with their planning information.
2. Click on the account you wish to modify.

The app takes you to a screen that has detailed information about the selected account.
3. Click Edit.

You can edit the following fields:

• Forecasted Demand
• Proposed Replenishment

 Note

You can also choose to Simulate your changes in the planning view table. Post simulation, you can
choose to save or cancel the changes after verifying the results.

4. Choose Save.

The app saves the changes that you made to the returnable packaging account.

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1.6.8.3 Viewing Change Log

Context

You can view modifications made in the planning data such as Forecasted Demand and Proposed
Replenishment.

Procedure

1. On the SAP Fiori launchpad, choose Plan Returnable Packaging Material.

The app displays a heat map and a list of returnable packaging accounts with their planning information.
You can narrow down your search using filter fields such as Material, Location Partner, Location Partner
Type, Exchange Partner, Exchange Partner Type, and Planning Period. You can also choose Adapt Filters to
select additional filters, if required
2. Choose a returnable packaging account to view detailed information.

You can view detailed information for the selected returnable packaging account in the following tabs:
• Planning Date
• Forecasted Demand Old Value
• Forecasted Demand New Value
• Projected Replenishment Old Value
• Projected Replenishment New Value
• Changed On/At
• Changed By
• Operation Mode

1.6.9 Manage Counting Events

For each counting group, there can be multiple counting events based on their periodic frequency (For
example, quarterly, half-yearly, yearly, and so on). There can also be special counting events that occur only
once and without any reference to counting groups.

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Key Features

With this app, the packaging manager can do the following:

• Create one or more counting events for each counting group as regular events.
• Create special counting events that occur only once and without any reference to counting groups.
• Set the counting event description, counting start date, and external reference details during the counting
event creation.
• Edit existing details such as counting event descriptions or external references. Counting group and
counting date can be edited only if scheduling has not been already carried out for the selected counting
event.
• Copy certain details of an existing counting event to enable the creation of a new counting event based on
the same or modified details.
• Delete one or more counting events but only if scheduling has not been already carried out for accounts
assigned to those events.

Counting events can have either of the following statuses:

• Counting Planned: Initial status - It is set once the counting event is created manually.
• In Progress: The job sets this status automatically on the counting start date.
• Counting Closed: The job sets this status automatically on the counting end date.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.
• Number range is defined for packaging issues using the Define Number Ranges [page 9] application.

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1.6.9.1 Creating a Counting Event

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.
• Number range is defined for counting events using the Define Number Ranges [page 9] application.

Procedure

1. On the SAP Fiori launchpad, choose Manage Counting Events.

The app displays a list of counting events based on your filter criteria.
2. Choose Create.
3. On the next screen, specify appropriate values for the following fields in the General Information tab fields:
• Event Description
• Event Type, which can be either of the following:
• Regular: Based on the periodic frequency of counting events (For example, quarterly, half-yearly,
yearly, and so on)
• Special: Occurring only once and without any reference to counting groups
• Counting Group
• Counting Date
• External Reference
4. Choose Save to create a counting event with status Counting Planned. An event ID is automatically
assigned to the event by the system.

1.6.9.2 Editing a Counting Event

Procedure

1. On the SAP Fiori launchpad, choose Manage Counting Events.

The app displays a list of counting events based on your filter criteria.
2. Choose the counting event that you wish to edit.
3. On the next screen, choose Edit.
4. Modify event details as such as counting event descriptions or external references as required and choose
Save.

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 Note that counting group and counting date can be edited only if scheduling has not been already carried
out for the selected counting event.

1.6.9.3 Copying a Counting Event

You can now copy certain details of an existing counting event to enable the creation of a new counting event
based on the same or modified details.

Procedure

1. On the SAP Fiori launchpad, choose Manage Counting Events.

The app displays a list of counting events based on your filter criteria.
2. Select the checkbox of a counting event that you wish to copy. Alternatively, you can choose the counting
event to proceed to its details page.
3. Choose Copy.
4. Modify the event details as required and choose Create.

1.6.9.4 Deleting a Counting Event

Procedure

1. On the SAP Fiori launchpad, choose Manage Counting Events.

The app displays a list of counting events based on your filter criteria.
2. Choose the counting event that you wish to delete.
3. Choose Delete.
Note that you can delete one or more counting events only if scheduling has not been already carried out
for accounts assigned to those events.

1.6.10 Onboard Users

Use this app to onboard your suppliers to SAP Returnable Packaging Management.

With this app you can create users and user groups, and assign roles to users.

Key Features

You can use this app to:

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• Create users and user groups.
• Assign groups and attributes to users.
• Change the user groups assigned to a user.
• View authorizations of user groups.
• View a list of users that aren't assigned to any user group.
• Upload users using templates of XLSX format.
• Download a template to fill user data and upload the data back.
• View and download the error log.

1.6.10.1 Managing User Groups

Create user groups and assign users to them for accessing SAP Returnable Packaging Management.

Context

You can create user groups either in SAP Identity Services - Identity Authentication, or in the Onboard Users
app. The Onboard Users app displays all the groups that are maintained in SAP Identity Services - Identity
Authentication. Similarly, the user groups you create here gets stored in SAP Identity Services - Identity
Authentication. You can assign users to existing groups to grant them specific permissions based on the
group's access level. You can create user group for your partners and assign them to it.

 Note

You must maintain all the attributes for your partner admin user. If you want to provide complete access to
partner admin, then provide * as the attribute value. If you leave the attribute value empty, then the partner
attributes are copied. The partners can only assign the attributes that are assigned to them.

Procedure

1. Launch the Onboard Users app.

2. Choose Create in the User Groups tab.
3. Provide a name and description for the user group.
4. In the Users section, choose + Add to assign users to this user group.

 Note

You can edit existing user groups. However, you can only change the Display Name field, Description of
the user group along with the addition and removal of users .

5. Choose Save.

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1.6.10.2 Managing Users

Create, or upload users and assign them to user groups so that they can work with the SAP Returnable
Packaging Management apps.

Context

You can create users either in SAP Identity Services - Identity Authentication, or in the Onboard Users app. The
Onboard Users app displays all the users that are maintained in SAP Identity Services - Identity Authentication.
Similarly, the users you create here is stored in SAP Identity Services - Identity Authentication. You can assign
users to user groups to grant them specific permissions based on the group's access level.

You must assign the user to at least one user group.

Procedure

1. Launch the Onboard Users app.

2. Choose the Users tab.
3. Choose Create.
4. In the User Details page, enter the required information for creating a user.
5. If you want to upload users using a spreadsheet, then perform the following substeps.
a. Choose Upload.
b. In the User Details Field, choose Browse to look for the file that you filled with the user data, and then
choose Upload File.
c. In the Upload Users dialog, choose Download Template to download it to your local system and for
filling it up with user data.
d. Choose Upload.
6. Select Active as Yes if you want the user to allow the user to login using the Identity Provider.
7. In the User Groups section, choose Add to assign the predefined user groups to the user.
8. In the Select User Groups dialog that opens, select the groups, and choose Assign.
9. In the Attributes section, provide the required attributes for the user.

 Note

• You can edit a user by modifying the First Name, Last Name, Login Name, and changing their active
status. You can also assign or remove user groups, and add or remove attributes.

10. Choose Save.

 Note

If you want to edit multiple users, then you have to export a list of all the users in a spreadsheet format
by choosing the Export button. The generated file has an ID column. Make sure you don't change it, as
these IDs are mapped to the users.

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1.6.10.3 Assigning Role Collections to User Groups

Assign role collections to user groups to provide them with specific permissions to access SAP Returnable
Packaging Management apps.

Context

Assign the role collections that you created in SAP BTP cockpit to the user groups. For more information about
role collections, refer to Assigning Roles for User Onboarding Portal .

Procedure

1. Launch the Onboard Users app.

2. Choose the Role Collections tab.
3. Select the required role collections from the predefined list, and choose Assign.
4. In the Select User Groups dialog that opens, select the user groups to whom you want to assign the role
collections.
5. Choose Assign.

1.7 Analytical Apps

A packaging manager can use these apps to monitor business activities and key performance indicators (KPIs)
in real time, drill down, and react as needed.

The following analytical apps are available in SAP Returnable Packaging Management:

• Returnable Process Overview [page 134]

• Returnable Stock Overview [page 142]
• View Rental Reports [page 144]
• Manage Business Partners [page 119]

1.7.1 Returnable Process Overview

With this app, you get an overview of the various aspects of the returnable packaging process. You can analyze
the returnable packaging accounts, stock quantity, number of inbound and outbound postings, inbound
statements, and the posting documents associated with a returnable packaging process, in a graphical format.
It is possible to save the filter configurations as Variants. You can decide which cards need to be visible and
which of them need to be hidden (personalization). To know more, see Personalized Selection of Cards .

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Key Features

You can use this app to:

• View the ownership, match status, and account status of returnable packaging accounts
• View the stock quantity of returnable packaging accounts
• View the total number of inbound and outbound postings recorded for returnable packaging accounts
• View the total number of inbound and outbound postings recorded for a specific time period
• View the status and match status of posting documents
• View the match status of posting documents for returnable packaging accounts
• View the match status of inbound statements
• View the match status of inbound statements for each returnable packaging account
• Navigate to Manage Inbound Statements, Manage Posting Documents, or Manage Returnable Packaging
Accounts based on the chart selected

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.7.1.1 Charts - Returnable Packaging Accounts

You can use these charts to get an overview of the returnable packaging accounts based on the filter criteria.

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Returnable Packaging Accounts - Account Status

You can view a graphical representation of the total number of active and inactive returnable packaging
accounts for a selected time period.

The chart also displays the following based on the filter criteria:

• the number of returnable packaging accounts that are below the reorder point
• the number of returnable packaging accounts that are not valid as per the current date.

 Note

You can click on the chart to navigate to Manage Returnable Packaging Accounts, and view a list of accounts
based on the filter criteria defined in the Returnable Process Overview application and the area of the chart
that you clicked.

Example

If you selected the part of the chart that displays active returnable accounts, you will be navigated to the
Manage Returnable Packaging Accounts application where you will see a list of active accounts along with
other filter criteria that was set in the Returnable Process Overview application.

Returnable Accounts - Match Status

You can view a graphical representation of the matching status of all of the returnable packaging accounts for a
selected time period.

 Note

You can click on the chart to navigate to Manage Returnable Packaging Accounts, and view a list of
returnable accounts based on the area of the chart clicked (that displays the match status - Unmatched,
Matched, or Partially Matched) and the filter criteria defined in the Returnable Process Overview page.

Returnable Accounts - Ownership

You can view a graphical representation of the ownership of all of the returnable packaging accounts for a
selected time period.

The donut chart displays the number of returnable packaging accounts that are universally owned, self owned,
customer owned, and vendor owned.

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1.7.1.2 Chart - Stock Quantity by Returnable Packaging
Account

You can use this chart to get an overview of the stock quantity of all of the returnable packaging accounts, and
the stock quantity of returnable packaging material associated with an account.

The overall stock quantity includes:

• Stock with Customer, which shows the quantity of returnable packaging material that is with the customer
• Stock on Hand, which shows the quantity of a returnable packaging material that is with you.

 Note

The Material drop-down list displays all of the returnable packaging materials associated with the
returnable packaging accounts plotted in the chart. Once a specific material is selected, the chart will
be updated based on your selection.

1.7.1.3 Charts - Number of Account Postings

You can use these charts to get an overview of the total number of postings associated with all of the returnable
packaging accounts, based on the specified time period.

Number of Account Postings by Returnable Packaging Account

You can view a graphical representation of the total number of inbound postings and outbound postings
recorded for all of the returnable packaging accounts.

The total number of postings include:

• Number of inbound postings, which includes the total number of all postings that results in a credit in the
associated returnable packaging account
• Number of outbound postings, which includes the total number of all postings that results in a debit in the
associated returnable packaging account

You can view a bar chart with two bars for each returnable packaging account. One bar represents the total
number of inbound postings and the other bar represents the total number of outbound postings.

 Note

The Material drop-down list displays all of the returnable packaging materials associated with the
returnable packaging accounts plotted in the chart. Once a specific material is selected, the chart will
be updated based on your selection.

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Number of Account Postings by Period

You can view a graphical representation of the total number of inbound postings and outbound postings
recorded for all of the returnable packaging accounts, based on the start and end dates.

You can view a line chart with two lines. One line represents the inbound postings and other line represents the
outbound postings for the specified time period.

 Note

Use the Period drop-down list to filter the chart data. The available options are Weekly, Monthly, Quarterly,
and Yearly.

1.7.1.4 Charts - Posting Documents

You can use these charts to get an overview of the posting documents based on the the specified start date,
end date, and other filter criteria.

Posting Documents - Status

You can view a graphical representation of the total number of posting documents segregated based on its
status, for a selected time period.

You can also see the following figures based on the filter criteria:

• the number of posting documents that have an error

• the number of documents that are posted automatically
• the number of documents that are posted manually.

 Note

You can click on the chart to navigate to Manage Posting Documents, and view a list of documents based on
the filter criteria defined in the Returnable Process Overview application and the area of the chart that you
clicked.

Example

If you selected the part of the chart that displays cancelled posting documents, you will be navigated to the
Manage Posting Documents application where you will see a list of cancelled documents along with other filter
criteria that was set in the Returnable Process Overview application.

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Posting Documents - Match Status

You can view a graphical representation of the matching status of all of the posting documents, for a selected
time period.

You can also see the following figures based on the filter criteria:

• the number of posting documents that are unmatched. Click here to navigate to Manage Posting
Documents, and view a list of unmatched posting documents based on the filter criteria set in Returnable
Process Overview.
• the number of posting documents that are matched automatically to inbound statements
• the number of posting documents that are matched manually to inbound statements.

 Note

You can click on the chart to navigate to Manage Posting Documents, and view a list of documents
based on the area of the chart clicked (that displays the match status - Unmatched, Matched, or Partially
Matched) and the filter criteria defined in the Returnable Process Overview page.

Posting Documents - Match Status by Account

You can view a graphical representation of the match status of posting documents for each returnable
packaging account, for a selected time period.

You can see a bar chart with three bars for each account. One bar represents the number of matched posting
documents, one represents the number of unmatched posting documents, and the other bar represents the
number of partially matched posting documents. You can click on either of these bars to be navigated to the
Manage Posting Documents application. A list of posting documents will be displayed based on the filter criteria
set in the Returnable Process Overview page and the status that you clicked in the chart (either Unmatched,
Matched, or Partially Matched).

 Note

The Material drop-down list displays all of the returnable packaging materials associated with the
returnable packaging accounts plotted in the chart. Once a specific material is selected, the chart will
be updated based on your selection.

1.7.1.5 Charts - Inbound Statements

You can use these charts to get an overview of the match status of inbound statements based on the the
specified start date, end date, and other filter criteria.

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Inbound Statements - Match Status

You can view a graphical representation of the total number of inbound statements segregated based on its
status, for a selected time period.

You can also see the following figures based on the filter criteria:

• the number of inbound statements that are unmatched. Click here to navigate to Manage Inbound
Statements, and view a list of unmatched statements based on the filter criteria set in Returnable Process
Overview.
• the number of automatic inbound statements
• the number of manual inbound statements.

 Note

You can click on the chart to navigate to Manage Inbound Statements, and view a list of statements based
on the filter criteria defined in the Returnable Process Overview application and the area of the chart that
you clicked (that displays the match status - Unmatched, Matched, or Partially Matched).

Inbound Statements - Match Status by Account

You can view a graphical representation of the match status of inbound statements for each returnable
packaging account, for a selected time period.

You can see a bar chart, with each bar representing the number of unmatched, matched, and partially matched
inbound statements. You can click on either of these bars to be navigated to the Manage Inbound Statements
application. A list of inbound statements will be displayed based on the filter criteria set in the Returnable
Process Overview page and the status that you clicked in the chart (either Unmatched, Matched, or Partially
Matched).

 Note

The Material drop-down list displays all of the returnable packaging materials associated with the
returnable packaging accounts plotted in the chart. Once a specific material is selected, the chart will
be updated based on your selection.

1.7.1.6 Charts - Serially Managed Materials

You can use these charts to get an overview of all serially managed returnable materials, based on the filter
criteria.

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Serially Managed Materials - Status

You can view a graphical representation of the status of all serially managed returnable materials.

The overall chart includes the number of:

• Serially managed returnable materials that are issued.

• Serially managed returnable materials that are in stock.

 Note

Click on the chart to navigate to Manage Serial Numbers. You can view a list of materials based on the filter
criteria defined in the Returnable Process Overview application and the area of the chart that you clicked.

Serially Managed Returnable Materials - Ownership

You can view a graphical representation of the status of serially managed returnable materials, based on
returnable packaging account and ownership type. Each bar in the graph displays multiple ownership types
which are defined by different colors. You can also see the total number all serially managed materials without
ownership, at the top of the graph.

 Note

Click on the chart to navigate to Manage Serial Numbers. You can view a list of all serially managed
materials for the selected account, based on the filter criteria defined in the Returnable Process Overview
application and the area of the graph you clicked.

Count / Cost - Serially Managed Materials

You can view a graphical representation of the count and cost of serially managed returnable materials based
on the account and ownership type.

For each ownership type, two charts are displayed in the graph. The bar chart represents count of distinctive
returnable materials and the line chart represents aggregated cost of returnable material quantities. You can
also see the total cost of all serially managed materials, that are self-owned and at a partner location, at the top
of the graph.

 Note

Click on the graph to navigate to Manage Returnable Packaging Accounts. You can view a list accounts
based on the filter criteria defined in the Returnable Process Overview application and the area of the graph
you clicked.

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1.7.2 Returnable Stock Overview

With this app, you get an overview of the returnable packaging materials associated with an account along
with their status, such as Full and Empty. To do so, you must maintain the stock attributes in Configure Stock
Attributes app which helps you to analyze the plant stock, customer balance, and vendor balance associated
with the returnable packaging account. There are two data sources used to retrieve stock data. They are SAP
ERP Backend and RPM Account. The Retrieve Stock Data job should be activated with the required frequency
to fetch stock values from the ERP system for returnable packaging materials.

 Note

• If the data source is RPM account, all stocks are captured at partner relationship level. The system
calculates stocks on the account balance of a returnable account. With this data source, the system
can calculate only plant stocks, customer balance, and vendor balance.
• If the data source is SAP ERP Backend, all stocks are capatured at the main relationship level. The
system calculates stocks based on the materials stocks maintained in the SAP backend system.
• If you choose the packaging usage for a returnable account as Stock in the Manage Returnable
Packaging Accounts app, it increases the plant stock, but there is no change in the customer or
vendor balance. However, if you choose the packaging usage for a returnable account as Exchange', it
increases the plant stock and also affects either the customer or vendor balance.

Using this app, you can view alerts if:

• Plant Stock and materials are below safety stock level.

• Plant Stock and materials are above the maximum stock level.

Key Features

You can use this app to:

• View the quantity of returnable packaging material that is with the customer.
• View the quantity of returnable packaging material that is with the vendor.
• View the quantity of the returnable packaging material that is in the plant.
• View status alerts to check the quantity of returnable packaging material available in the plant.
• View additional statuses for serialized and non-serialized returnable packaging materials, based on the
configuration you maintain in Configure Stocks Attributes app.
• View the Full and Empty returnable packaging containers.
This value is calculated based on attributes maintained in Configure Stock Values app.
• View all materials, along with their corresponding plant information, even without a returnable packaging
material account, as long as your data source is SAP ERP Backend.

 Note

The data shown in this app is received from multiple backend systems. The documents, such as, sales
order and purchase order are created in the relevant backend system as per the destinations configured for
their respective plant.

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Supported Device Types

• Desktop
• Tablet

Components for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.
• Relevant master data is available in the application.
• You're connected to SAP S/4HANA Cloud or On-Premise. For more information, see Connecting to SAP
S/4HANA Cloud or On-Premise to Retrieve Material Stock Data
• Stock attributes are maintained in Configure Stock Attributes app.
• Retrieve Stock Data job is scheduled with the required frequency.

1.7.2.1 Viewing Returnable Stocks

Context

You can view the quantity of the returnable packaging materials associated with plant code. If the logistics
partner role is maintained as Customer in the Manage Returnable Packaging Accounts app, then Customer
Balance is considered. Similarly, if the logistics partner role is maintained as Vendor, then Vendor Balance is
considered.

 Note

The system uses only plants with storage locations maintained in SAP RPM system to retrieve material
stocks. If a plant doesn't have any storage location associated with it, then the system displays all the
material stock information associated with the plant. The system prioritizes a specific combination of fields
to retrieve material stocks, with priority levels ranging from 1 (highest priority) to 4 (lowest priority).

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 Priority Combination of Fields

1 Only plant

2 Plant and Storage Location

3 Plant and Stock Type

4 Plant, Storage Location, and Stock Type

Procedure

1. On the SAP Fiori launchpad, choose Returnable Stock Overview.

The app displays a list of returnable packaging accounts and quantity of returnable packaging material.
You can narrow down your search using filter fields such as Material Code, Alert Status, and Plant. You can
also choose Adapt Filters to select additional filters, if required.
2. Choose any returnable packaging material to view its detailed information.

1.7.3 View Rental Reports

With this app you can view the rental information pertaining to the payments owed to partners, and the
payments owed by partners, for any returnable packaging material. You can also view rental reports for all
serialized and non-serialized packaging materials in various currencies.

Key Features

You can use this app to:

• View the rental information of all serialized and non-serialized returnable materials, based on your filter
criteria.
• View the total number of days any returnable material is available at the Exchange Partner location.
• View the total rental cost for a returnable packaging material in various currencies.
• View the daily rental cost of returnable packaging materials.
• View the charged days for returnable packaging materials.
• View the total rental days.
• View multiple serialized and non-serialized packaging materials, under one returnable packaging material
type.
• Generate an Excel.
• View the inbound date and outbound date for the returnable materials.
• View the returnable packaging account associated with the returnable material.
• Navigate to Manage Posting Documents.

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• View a graphical representation of the data in the visual filter.
• View the total number of days for which rent is valid.
• View the total number of days for which rent is charged. Charged days exclude the rent-free days for
packaging materials.
• View the aggregation of the posting quantity multiplied by the charged days.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles
• Relevant master data is available in the application
• Number range is defined for returnable packaging accounts using the Define Number Ranges [page 9]
application

1.7.3.1 Viewing a Rental Report

The text explains how to view rental reports for serialized and non-serialized returnable materials, including
the associated account details. It also provides instructions on how to filter and save search parameters, view
graphical representations of data, download a PDF file, and change the currency for viewing rental costs.

Context

You can view the rental information of all serialized and non-serialized returnable materials, including the
associated returnable packaging account details.

 Note

For a Partner Owned material, with Exchange Partner Type as Customer, the partner that owns the
returnable material should be added in the main relationship or any additional relationship, defined in the

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 account. The rental is not calculated if the partner is not added in either the main relationship or additional
relationship, in the returnable packaging account.

You can view rentails not only for the past dates but also for the new and updated rental validity range.

Procedure

1. On the SAP Fiori launchpad, choose View Rental Reports application.

The app displays the rental information of all serially managed returnable packaging materials, based
on your filter criteria. You can narrow down your search using filter fields such as Returnable Packaging
Material, Exchange Partner, Location Partner, Inbound Date, Outbound Date, and Serial Number.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.

 Note

You can also switch the filter to view a graphical representation of data available in the filter criteria.

2. Choose to view All, Serialized, or Non-Serialized materials using the filter option provided at the top of the
table.

 Note

Choose Download PDF to download a PDF file to your local system, with all the available records in the
app.

3. Choose any returnable packaging material code to view its detailed information.

 Note

Choose Change Currency to select a different currency for viewing the total rental cost. You can use the
drop-down list to choose and view the rental cost in any of the following currencies:
• EUR
• USD
• JPY
• GBP
• CHF
• BRL
• CNY

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1.8 Partner Portal Apps

A partner portal in SAP Returnable Packaging Management is meant to provide partners (suppliers, vendors,
3PL, etc.) access to the customer's landscape. Partners can access the system to view and download
outbound statements for the associated returnable packaging account.

A customer should assign users and authorizations to the relevant partner, for the associated returnable
packaging account. Hence, the partners will only be able to view records or download statements for those
returnable accounts that they are authorized to access.

To explore SAP RPM’s features and potentialities, partners can click the Go To Trial App button in the SAP
Companion help panel on each of the partner portal apps.

For further information regarding the onboarding of a business partner user, see Business Partner User -
Onboarding.

The available apps are:

• Download Statements [page 147]

• Order Empty Returnable Materials [page 149]
• Manage Packaging Issues [page 153]
• Review Posting Documents [page 168]
• Perform Inventory Count [page 173]
• Manage Business Partners [page 180]
• Onboard Users [page 181]

1.8.1 Download Statements

Use this app to view and download returnable packaging account statements.

Key Features

You can use this app to:

• View a list of returnable packaging accounts that belong to a specific business partner
• Preview account statements
• Download account statements for a specific time period
• Select the file format (XLSX or PDF) in which you want to download the account statements
• Save the filter criteria as a personalized variant
• View corrections made to posting prior to the start data. However, you can view the Corrections table only
if you have used the Trigger Email job.

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Supported Device Types

• Desktop
• Tablet

Components for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You are assigned the relevant role specified in Defining and Bundling Roles.

1.8.1.1 Downloading an Account Statement

Context

Follow these steps to download an account statement.

Procedure

1. On the SAP Fiori launchpad, choose Download Statements.

The app displays a list of returnable packaging accounts based on your filter criteria.

You can narrow down your search using the filter fields, such as Editing Status, Returnable Packaging
Account, Partner Returnable Packaging Account, Returnable Packaging Material, Partner Returnable
Packaging Material, Location Partner, and Exchange Partner. You can also choose Adapt Filters to select
additional filters, if required.

To save your search parameters for use in the future, choose Select View at the top left corner of the
screen. The default view selected here is Standard. You can save and manage multiple views using the
options available in the My Views dialog box.
2. Select the returnable accounts.

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3. Choose Download Statements.

The Download Statments dialog box opens.

4. Specify the time period for which you want a statement.
5. Choose any of the following.
• Preview - To view how the statement looks like
• Download PDF - To download the statement in PDF format
• Download Statement - To download the statement in XLSX format

1.8.2 Order Empty Returnable Materials

With this app, partners can view the forecasted demand of returnable packaging materials and place orders.
Packaging managers can view the orders in Plan Returnable Packaging Materials app. Packaging managers can
also modify the approved quantities based on the ordered quantities raised by partners.

 Note

• Sales orders are generated only when customers approve the requests raised by partners.
• You can schedule Forecast Returnable Packaging Materials job and Refresh Planning Data job to update
or refresh the forecast, based on your requirement.
• You can view only those accounts that have the Allow Ordering from External Partner option enabled.
This allows external partners to request replenishments for returnable packaging materials. For more
information, refer to Reorder Point Planning [page 76].
• The start of the calendar week is set to Monday according to ISO-8601 standards, and cannot be
changed irrespective of the logon language and region.
• The data shown in this app is received from multiple backend systems. The documents, such as,
sales order and purchase order are created in the relevant backend system as per the destinations
configured for their respective plant.

Key Features

You can use this app to:

• View existing packaging materials demand.

• View the status of ordered packaging materials.
• View forecasted account balance.
• View available account balance.
• View the actual ordered quantity of packaging materials.

 Note

You can specify an Order Quantity that is either greater or lesser than the Maximum Order Quantity.
If you specify an order quantity that is greater than the maximum order quantity, the order gets auto

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 approved only when the Packaging Manager has enabled automatic approval of orders using the
Manage Planning and Forecasting Attributes app.

• View the replenishment overview along with the minimum and maximum reorder point quantities.
• Modify the order quantity and raise new requests to customers.
• Filter the available data to view orders that include only alerts.
• Manually or automatically refresh the available data to fetch latest forecast for packaging materials.
• Export the existing data in an Excel spreadsheet.
• Order materials based on a packaging standard.

Supported Device Types

• Desktop
• Tablet

Components for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure are assigned the relevant role specified in Defining and Bundling Roles.

1.8.2.1 Viewing Returnable Packaging Order Details

Context

You can view packaging material details and existing orders pending for approval.

 Remember

You can view only those accounts that have the Allow Ordering from External Partner option enabled. For
more information, refer to Reorder Point Planning [page 76].

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Procedure

1. On the SAP Fiori launchpad, choose Order Empty Returnable Materials.

The app displays a list of returnable packaging materials with their detailed information. To narrow down
your search use filter fields such as Material, Plant, Supplier, Date Range, and Order Status. You can also
choose Adapt Filters to select additional filters, if necessary.
All list of all available returnable packaging orders is displayed along with their details.
2. Choose View Alerts to view packaging materials data that includes only alerts.

1.8.2.2 Editing Returnable Packaging Order Details

Context

You can edit the order quantity of packaging materials for existing orders pending for approval.

Procedure

1. On the SAP Fiori launchpad, choose Order Empty Returnable Materials.

The app displays a list of returnable packaging materials with their detailed information. To narrow down
your search use filter fields such as Material, Plant, Supplier, Date Range, and Order Status. You can also
choose Adapt Filters to select additional filters, if required.
All list of all available returnable packaging orders is displayed along with their details.
2. Choose Edit.
3. Enter the required quantity in the relevant field under Order Quantity column.
4. Choose Submit to save your changes related to the order quantity.

1.8.2.3 Refreshing Returnable Packaging Order Details

Context

You can refresh the existing packaging materials data to fetch the latest forecast for packaging materials.

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  Note

The Forecast Returnable Packaging Materials job and Refresh Planning Data job are used to update or
refresh the forecast.

Procedure

1. On the SAP Fiori launchpad, choose Order Empty Returnable Materials.

The app displays a list of returnable packaging materials with their detailed information. To narrow down
your search use filter fields such as Material, Plant, Supplier, Date Range, and Order Status. You can also
choose Adapt Filters to select additional filters, if required.
All list of all available returnable packaging orders is displayed along with their details.
2. Choose Refresh.
The existing returnable packaging data is refreshed with the latest forecast for packaging materials.

1.8.2.4 Ordering from Packaging Standard

Prerequisites

Ensure that packaging standards were defined in the SAP Packaging Agreements Collaboration solution
and that a communication between the two systems has been set up. For more information, see Create
Destinations for Ordering from Packaging Standard.

Context

You can order materials based on a packaging standard that has been defined in SAP Packaging Agreements
Collaboration.

Procedure

1. On the SAP Fiori launchpad, choose Order Empty Returnable Materials.

2. Choose Order Packaging Standard.
3. Choose a business partner.

All packaging standards that are available for this business partner are displayed in the Packaging Standard
list.

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4. Select a packaging standard.

The Packaging Summary lists all materials that are included in the selected packaging standard.
5. Enter the required quantity in the related field in the Quantity column.

The quantity of each of the materials in the selected packaging standard is calculated based on your entry.
6. Choose Save.

Results

All materials from the packaging standard are added to the Request Orders list. You can request the orders by
choosing Raise Request.

1.8.3 Manage Packaging Issues

Depending on your role, you can create, view, and edit returnable packaging issues using this app. You can
approve and reject issue types, confirm and discard issues. When an issue is created or updated, the related
users are notified of this via email.

A requester refers to the person who creates a returnable packaging issue. A processor refers to a person who
resolves a returnable packaging issue.

Here is a basic cycle of issue creation and resolution process:

1. A requester creates an issue and assigns it to a processor.

2. The processor takes a look at the issue and can work with the requester if any further information is
needed.
3. The processor either approves or rejects the issue.
4. The requester is notified via email on the action taken.

 Note

The packaging manager (when having the role of a requester) can approve or reject the issue type and
confirm the issue on behalf of the processor.

The app's key performance indicator (KPI) displays the number of issues that have New or In Progress status.

Key Features

You can use this app to:

• View a list of all packaging issues based on your filter criteria

• Create a packaging issue
• View the details of each issue
• Edit a packaging issue

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• Upload attachments
• Add comments
• Approve, reject, or discard issues
• Notification alerts for requestors and processors are displayed on the launchpad whenever issues are
created or updated.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.
• Number range is defined for packaging issues using the Define Number Ranges [page 9] application.
• A new user is created for this app, using the Manage Business Partners [page 119] application. This user is
responsible for handling issues at the partner side.

1.8.3.1 Before You Begin

Before starting with Manage Packaging Issues, go through this section to better understand the terms used in
this app and its associated information.

Each issue category has issue types. Each issue category has a reference object against which an issue is
created. Here are the available issue types for each issue category, along with the reference object:

Issue Category, Type, and Reference Object

Issue Category Issue Type Reference Object

Account Inactivity Account Status Returnable Packaging Account

Value Claim Damaged Quantity and Quantity Differ- Inventory Counting ID

ence

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Issue Category Issue Type Reference Object

Inquiry Inquiry Exchange Partner when packaging

manager creates the issue.

Exchange Partner and Location Partner

when partner creates the issue.

Posting Difference Posting Quantity Posting Document

Posting Date

Delivery Note

Material

Exchange Partner

Bill of Lading

Posting Missing Posting Quantity Returnable Packaging Account

Posting Date

Delivery Note

Transaction Type

Requester refers to a person who creates a returnable packaging issue. Processor refers to a person who
resolves a returnable packaging issue. While creating an issue, system populates:

• Requester field with the name of the logged in user

• Processor field based on issue category and which role is creating the issue:

Issue Category, Role, and Processor Field Description

Issue Category Role Processor Field

Account Inactivity Packaging Manager as Requester System populates Processor field with
the user name configured in Manage
Business Partners app to process
packaging issues for the partner asso-
ciated with the returnable packaging
account.

Value Claim Packaging Manager as Requester System populates Processor field with
the user name configured in Manage
Business Partners app to process
packaging issues for the partner asso-
ciated with the returnable packaging
account for which the counting is per-
formed.

Inquiry Packaging Manager as Requester System populates Processor field with

the user name configured in Manage
Business Partners app to process
packaging issues for the associated
partner.

Inquiry Partner as Requester System does not populate any data.

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 Issue Category Role Processor Field

Posting Difference Partner as Requester System populates Processor field with

the packaging manager name of the
returnable packaging account associ-
ated with the posting document.

Posting Missing Partner as Requester System populates Processor field with

the packaging manager name of the
returnable packaging account associ-
ated with the posting document.

Original Value refers to the current value of an issue type. Requested Value refers to the expected value of an
issue type. Accepted Value refers to the final value the system considers for an issue type. Depending on the
action the processor chooses for each issue type, the system populates the Accepted Value field.

Issue Type and Corresponding Values

Issue Type Original Value Requested Value Accepted Value

Account Status Populated by system. Refers Populated by system. Refers Populated by system. If pro-
to current Active status of to the intended status of cessor chose Approve, this
the selected returnable pack- the returnable packaging ac- field displays Inactive. If pro-
aging account. count, that is, Inactive. cessor chose Reject, this
field displays Active.

Quantity Difference 0 Populated by system. Refers • Populated by system.

to current value of quantity
If processor chooses
difference of the selected in-
Approve, this field dis-
ventory counting ID.
plays the requested
value that was entered.
• When processor choo-
ses Partially Approve,
this field becomes edit-
able. They can enter a
quantity value here.

Damaged Quantity 0 Populated by system. Refers • Populated by system.

to current value of damaged
If processor chooses
quantity of the selected in-
Approve, this field dis-
ventory counting ID.
plays the requested
value that was entered.
• When processor choo-
ses Partially Approve,
this field becomes edit-
able. They can enter a
quantity value here.

Inquiry This field remains empty. This field remains empty. Populated by system. If pro-
cessor chose Approve, this
field displays Yes. If pro-
cessor chose Reject, this
field displays No.

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Issue Type Original Value Requested Value Accepted Value

Posting Quantity Populated by system. Refers Enter the expected value of • Populated by system
to current value of posting posting quantity while creat-
when processor chooses
quantity of the selected post- ing issue via Review Posting
Approve or Reject ac-
ing document. Documents.
tion. If processor chose
Approve, this field dis-
plays the requested
value that was entered.
If processor chose Re-
ject, this field displays
the corresponding origi-
nal value.
• When processor choo-
ses Partially Approve,
this field becomes edit-
able. They can enter a
posting quantity value
here.

Posting Date Populated by system. Refers Enter the expected value Populated by system. If pro-
to current value of posting of posting date while creat- cessor chose Approve, this
date of the selected posting ing issue via Review Posting field displays the requested
document. Documents. value that was entered.
If processor chose Reject,
this field displays the corre-
sponding original value.

Delivery Note Populated by system. Refers Enter the expected value of Populated by system. If pro-
to current value of delivery delivery note number while cessor chose Approve, this
note number of the selected creating issue via Review field displays the requested
posting document. Posting Documents. value that was entered.
If processor chose Reject,
this field displays the corre-
sponding original value.

Material Populated by system. Refers Enter the expected value Populated by system. If pro-
to current value of material of material while creating is- cessor chose Approve, this
of the selected posting docu- sue via Review Posting Docu- field displays the requested
ment. ments. value that was entered.
If processor chose Reject,
this field displays the corre-
sponding original value.

Exchange Partner Populated by system. Refers Enter the expected value of Populated by system. If pro-
to current value of exchange exchange partner while cre- cessor chose Approve, this
partner of the selected post- ating issue via Review Post- field displays the requested
ing document. ing Documents. value that was entered.
If processor chose Reject,
this field displays the corre-
sponding original value.

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Issue Type Original Value Requested Value Accepted Value

Bill of Lading Populated by system. Refers Enter the expected value of Populated by system. If pro-
to current value of bill of lad- bill of lading while creating is- cessor chose Approve, this
ing of the selected posting sue via Review Posting Docu- field displays the requested
document. ments. value that was entered.
If processor chose Reject,
this field displays the corre-
sponding original value.

Transaction Type This field remains empty. Select either Goods Receipt Populated by system.
or Goods Issue. This field displays the re-
quested/original value based
on Approve/Reject action or
it can be the user input value
for Partially Approved.

1.8.3.2 Creating a Packaging Issue

Prerequisites

Ensure that number range for manage packaging issues is defined and active in the Define Number Ranges
application.

Context

Packaging issue creation should be allowed for one or more issue categories available in the Manage Packaging
Issues app. By default, issue creation is allowed in all issue categories. However, the configuration expert may
disallow it as required.

Depending on the issue category, packaging manager and partner can take on the following roles:

Issue Category and Roles

If Issue Creation is Allowed If Post-Processing is Al-
Packaging Man- in the Configure Packaging lowed in the Configure
Issue Category ager Partner Issues app… Packaging Issues app…

Account Inactiv- Requester Processor In Manage Packaging Issues On confirmation for the ap-
ity app, issue creation is allowed proved action, the post-proc-
for the requester. essing behaviour that sets
the relevant account as Inac-
tive should happen.

Value Claim Requester Processor In Perform Inventory Count Not applicable for this cate-
app, issue creation is al- gory
lowed for the requester when
Accept Difference action is
performed.

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 If Issue Creation is Allowed If Post-Processing is Al-
Packaging Man- in the Configure Packaging lowed in the Configure
Issue Category ager Partner Issues app… Packaging Issues app…

Inquiry Both Requester Both Requester and In Manage Packaging Issues Not applicable for this cate-
and Processor Processor app, issue creation is allowed gory
for both requester and pro-
cessor.

Posting Differ- Processor Requester In Review Posting Documents On confirmation, if there

ence app, issue creation is allowed is any issue type that has
for the requester. Approve/Partial Approve ac-
tion, the post-processing be-
havior that performs the cor-
rection postings should hap-
pen.

Posting Missing Processor Requester In Review Posting Documents On confirmation, if all the is-
app, issue creation is allowed sue types have Approve/Par-
for the requester. tial Approve action, the post-
processing behavior that
performs the correction
postings should happen. If
any of the issue types has
Reject action, the correction
postings will not happen.

As a requester, you can create issues using this app.

Procedure

1. On the SAP Fiori launchpad, choose Manage Packaging Issues.

2. Choose Create.
3. On the next screen, specify appropriate values in the following tab pages:

• General Information
• Description
• Priority
• Category has two options - Account Inactivity and Inquiry. Depending on the option you choose
here some of the fields under this section are subject to change.
• Account Inactivity: Use this option if an account that is currently in Active status, has been
inactive for a long time and needs to be deactivated. This category is applicable only for those
accounts that are not hidden from business partners.
• Inquiry: Use this option if you want to request some information regarding accounts,
documents, or other returnable packaging details. For Subcategory, select any one of the
subcategories configured in the Configure Packaging Issues app.
For more information on original, requested, accepted values, and how system populates
processor and requester fields, see Before You Begin [page 154].
• Issue Type
• Processor: If multiple contact persons exist for this business partner, you can select here which one
you would like to assign as the processor.

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 • Attachments
• Attachments
• Comments
4. Choose Save.

The app creates a packaging issue with New status.

 Remember

A processor will not be notified via email if their information is not maintained in this screen.

If the business partner’s contact person is maintained in this screen as processor, they will receive
an email notification that an issue has been created and assigned to them. The email is sent in the
language that is set as the preferred language for this business partner; if no language has been set, it
will be sent in English.

1.8.3.3 Viewing a Packaging Issue

Context

Depending on your role, you can view a list of issues that were created using this app, along with detailed
information of each issue.

A packaging manager can see all issues that were created by any user (from the exchange partner’s company
or another packaging manager) using this app.

A partner can only see issues that are assigned to them or users belonging to their company.

Procedure

1. On the SAP Fiori launchpad, choose Manage Packaging Issues.

The app displays a list of issues based on your filter criteria.

You can narrow down your search using filter fields such as Editing Status, Material, Returnable Packaging
Account, Location Partner, Exchange Partner, Category, and Status. You can also choose Adapt Filters to
select additional filters, if necessary.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Click on an issue to view its detailed information.

You can view detailed information for each issue, organized in the following tab pages:
• General Information – This includes details such as the issue priority, category, various values, and
reference object details. If post-processing is allowed for Posting Difference and Posting Missing issue
categories, the relevant canceled, reversed, or correction posting document numbers are listed in the
Issue Resolution Details screen area.

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 • Attachments
• Comments
• Change Log

 Note

• To send email notifications to the other party regarding issue updates, choose  Notify at the
top-right corner of this screen.
• As a packaging manager, you can discard an issue if it is not needed anymore.
To discard an issue, choose  Discard Issue at the top-right corner of this screen. You can only
discard an issue if it is currently in New or In Progress status. Once an issue is approved or
rejected, it cannot be discarded.

1.8.3.4 Editing a Packaging Issue

Context

Depending on your role, you can perform different actions while editing a packaging issue.

There can be one or more issue types created under an issue. While editing a packaging issue, a processor can
approve or reject each issue type and finally use Confirm to close this issue.

 Note

While editing a posting difference issue, the requester can create, delete, and update associated issue
types.

Depending on the action or operation performed in this app by a requester or processor, the system sets the
returnable packaging issue to any one of the following statuses:

• New
Status of an issue that is newly created.
• In Progress
Status of an issue that is currently being worked on by the processor.
• Approved
Status of an issue that was approved by the processor.
• Rejected
Status of an issue that was rejected by the processor.
• Partially Approved
Status of an issue that was partially approved by the processor.
• Requester Response Awaited
Status of an issue that has been reassigned back to the requester asking for more information.
• Discarded
Status of an issue that was discarded by the packaging manager. You can only discard an issue if it is
currently in New or In Progress status. Once an issue is approved or rejected, it cannot be discarded.
Note that when an issue is discarded, all of its uploaded attachments and their metadata are also deleted.

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Depending on your role, use the following sections to understand how to edit an issue.

Requester

1. On the SAP Fiori launchpad, choose Manage Packaging Issues.

The app displays a list of issues based on your filter criteria.
2. Click on the issue that you wish to edit.
The app takes you to a screen that has detailed information about the selected issue.
3. Choose Edit.
4. Edit the following fields (if permitted for the current issue status) as per your needs.
• Description
• Priority
• Category
• Subcategory: For Inquiry issue category only, you can select any one of the subcategories configured
in the Configure Packaging Issues app.
• Issues (create and delete issue types)

 Note

For posting difference and value claim issues, you can create, update, and delete issue types.

• Processor: If multiple contact persons exist for this business partner, you can select here (as a
packaging manager) which one you would like to assign as the processor.
• Attachments
• Comments: As a packaging manager, when you want to add a comment that is meant only for internal
purposes, you can select the Internal Comment checkbox to make your comment visible only to other
packaging managers,but not to partners. This feature is not available to partners.
5. You can respond to an issue processor's request (if any) for more information by entering comments or
uploading attachments and then choosing Submit Response. This automatically saves your changes and
reassigns the issue to the processor; you may then skip the next step below.
6. Choose Save if you want to save your changes.

 Note

The packaging manager (when having the role of a requester) can approve or reject the issue type and
confirm the issue on behalf of the processor.

Processor

1. On the SAP Fiori launchpad, choose Manage Packaging Issues.

The app displays a list of issues based on your filter criteria.
2. Click on the issue that you wish to edit.
The app takes you to a screen that has detailed information about the selected issue.
3. Choose Edit.

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4. Edit the following fields as per your needs.
• Action
You can choose the following actions for the available issue types under each category:

Issue Category, Issue Type, and Action

Issue Category Issue Type Action

Account Inactivity Account Status Approve, Reject

Value Claim Damaged Quantity and Quantity Dif- Approve, Partially Approve
ference

Inquiry Inquiry Approve, Reject

Posting Difference Posting Quantity Approve, Partially Approve, Reject

Posting Date Approve, Reject

Delivery Note Approve, Reject

Material Approve, Reject

Exchange Partner Approve, Reject

Bill of Lading Approve, Reject

Posting Missing Posting Quantity Approve, Partially Approve, Reject

Posting Date Approve, Partially Approve, Reject

Delivery Note Approve, Partially Approve, Reject

Transaction Type Approve, Partially Approve, Reject

For more information on original, requested, and accepted values, see Before You Begin [page 154].

• Comments: As a packaging manager, when you want to add a comment that is meant only for internal
purposes, you can select the Internal Comment checkbox to make your comment visible only to other
packaging managers, but not to partners. This feature is not available to partners.
• Attachments
• Processor

5. You can choose Request Response for an issue to notify the requester if any additional information is
required and to assign the issue back to them. If you choose this option, the next two steps are not
applicable for now.
6. You can select an issue type in the table and choose Approve under action to approve it. Alternatively, to
approve all the listed issue types in one click, choose Approve All.
7. Choose Save to save the changes you made now. Alternatively, if you want to close the issue, you can
choose Confirm once you have selected actions for the issue types. For more information on operations the
system does after choosing Confirm, see Postprocessing Operations [page 164].

 Note

• For value claim issue, confirmation can be done only by the packaging manager and not by the
business partner.
• The Confirm button is enabled only when action is set for all the relevant issue types. If action is
not set for one or more issue types, then you can only save your changes but cannot confirm the
packaging issue.

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 Your changes are saved. If no action is selected, but you have made changes to the issue and chosen Save,
the system updates the status of the issue from New to In Progress.

1.8.3.4.1 Postprocessing Operations

Once you choose Confirm after selecting an action (that is, approve, partially approve, or reject) for the issue
types under a category, system performs the following operations based on the status of the issue.

Account Inactivity

• Approved:
System updates the corresponding returnable packaging account’s status to Inactive. You can view the
account's status in Manage Returnable Packaging Accounts.
Issue status is set to Approved.
• Rejected:
System does not perform any operation on the returnable packaging account. The corresponding
returnable packaging account's status remains as Active.
Issue status is set to Rejected.

 Note

If postprocessing is disallowed for Account Inactivity in the Configure Packaging Issues app, then even on
confirming the approved action, the postprocessing behaviour that sets the relevant account as Inactive
does not happen.

Only the issue status will be set to Approved.

Value Claim

• Approved:
System does not perform any transactional operation. Issue status is set to Approved. Also, the
corresponding inventory counting ID is set to Completed.
• Partially Approved:
System does not perform any transactional operation. Issue status is set to Partially Approved. Also, the
corresponding inventory counting ID is set to Completed.

Since a value claim issue can have more than one issue type, the status of this issue is determined by
considering the actions performed on all associated issue types:

Action Value Claim Issue Status

Approve is chosen for one or all issue types. Approved

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Action Value Claim Issue Status

A combination of approve and partially approve is chosen for Partially Approved

all issue types.

Inquiry

• Approved:
System does not perform any transactional operation. Issue status is set to Approved.
• Rejected:
System does not perform any transactional operation. Issue status is set to Rejected.

Posting Difference

• Approved:
• System cancels the original posting document. The status of the posting document is updated to
Canceled. The matching status of this document is Not Relevant.
• System creates a reversal document with status Reversed to adjust the balance in the associated
returnable packaging account. The matching status of this document is Not Relevant.
• System creates a correction posting document with Posted status. The correction posting document
is created with the accepted value of all issue types maintained in the issue. For the issue types that
are not maintained, the correction posting document is created with the original value. For example, if
the issue has only posting date issue type, the correction posting is created with the accepted value
of posting date, and original value of posting quantity, delivery note number, material, and exchange
partner.. The matching status of this document is Matched by Issue Resolution.
When the matching status is Unmatched or Partially Matched, system adjusts the matched and
unmatched quantity of the correction posting document and the associated returnable packaging
account.

 Note

This is not applicable when the matching status is Not Relevant. The posting document remains in
Not Relevant status irrespective of issue status.

For posting difference issue, once the processor approves the posting quantity as 0 and confirms
the issue, during post-processing the existing posting document is canceled, and a reversal
document gets created. There is no correction posting in this case.

• Partially Approved:
• System cancels the original posting document. The status of the posting document is updated to
Canceled. The matching status of this document is Not Relevant.
• System creates a reversal document with status Reversed to adjust the balance in the associated
returnable packaging account. The matching status of this document is Not Relevant.
• System creates a correction posting document with Posted status. The correction posting document
is created with the accepted value of all issue types maintained in the issue. For the issue types that

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 are not maintained, the correction posting document is created with the original value. For example, if
the issue has only posting date issue type, the correction posting is created with the accepted value
of posting date, and original value of posting quantity, delivery note number, material, and exchange
partner. The matching status of this document is Matched by Issue Resolution.
When the matching status is Unmatched or Partially Matched, system adjusts the matched and
unmatched quantity of the correction posting document and the associated returnable packaging
account.

 Note

This is not applicable when the matching status is Not Relevant. The posting document remains in
Not Relevant status irrespective of issue status.

• Rejected:
• System moves the unmatched quantity to matched quantity for the original posting document.
• System updates the matching status of original posting document to Matched by Issue Resolution.

 Note

If postprocessing is not allowed for Posting Difference in the Configure Packaging Issues app, then any
of those mentioned under Approve, Partial Approve, or Reject action under Posting Difference does not
happen. Only the status of the issue will be set as explained in the below table.

Since a posting difference issue can have more than one issue type, the status of a posting difference issue is
determined by considering the actions performed on all associated issue types:

Action and Status

Action Posting Difference Issue Status

Approve is chosen for one or all issue types Approved

Reject is chosen for one or all issue types Rejected

A combination of approve, reject, and partially approve is Partially Approved

chosen for all issue types

Posting Missing

• Approved:
• System creates a posting document, which is then displayed in the Review Posting Document app.
• When the matching relevance of the returnable packaging account is set to Yes, the system adjusts
the unmatched quantity of the correction posting document and the associated returnable packaging
account.

 Note

This is not applicable when the matching status is Not Relevant. The posting document remains in
Not Relevant status irrespective of issue status.

• Partially Approved:
• System creates a posting document, which is then displayed in the Review Posting Document app.

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 • When the matching relevance of the returnable packaging account is set to Yes, the system adjusts
the unmatched quantity of the correction posting document and the associated returnable packaging
account.

 Note

This is not applicable when the matching status is Not Relevant. The posting document remains in
Not Relevant status irrespective of issue status.

• Rejected:
• If even one of issue types is rejected, the overall issue status is also set to rejected. This is because
all the values under issue types are mandatory for posting document creation. Postprocessing is not
applicable after this rejection.

 Note

If postprocessing is not allowed for Posting Missing in the Configure Packaging Issues app, then any of
those mentioned under Approve or Partial Approve actions under Posting Missing do not happen. Only the
status of the issue will be set as explained in the below table.

Since a posting missing issue can have more than one issue type, the status of a posting missing issue is
determined by considering the actions performed on all associated issue types:

Action and Status

Action Posting Missing Issue Status

Approve is chosen for all issue types Approved

Reject is chosen for one or all issue types Rejected

A combination of Approve and Partially Approve is chosen Partially Approved

for all issue types

1.8.3.5 Deleting a Packaging Issue

Depending on your role, you can delete a packaging issue in certain cases.

The packaging manager can delete an issue that was created by any user (partner or another packaging
manager) using this app. Deletion is allowed only when the issue is in statuses New or In Progress.

Partners can delete an issue that was created either by them or by another partner user. Deletion is allowed
only when the issue is in status New. Partners cannot delete issues created by packaging managers.

Procedure

1. On the SAP Fiori launchpad, choose Manage Packaging Issues.

The app displays a list of packaging issues based on your filter criteria.
2. Open the details page of the issue you want to delete.

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3. Choose Delete.

1.8.4 Review Posting Documents

A partner can use this app to get an overview of all posting documents that belong to them. Partners can view
a list of postings created in SAP Returnable Packaging Management where they act as a partner, verify these
postings against corresponding delivery notes, and can manually perform a match operation. Partners can also
unmatch documents that they had matched before.

If an issue is identified in the postings (for example, a difference in posting quantity, delivery note number, or
posting date), partners can create issues directly from this app. Partners can also create issues in case any
postings are missing while reviewing existing posting documents.

 Note

If any account is hidden for business partners, the posting documents corresponding to those hidden
accounts are not displayed to the partners for their review.

Key Features

Use this app to:

• View a list of all manual and automatic posting documents.

• View detailed information of a particular posting document.
• Match posting documents to delivery notes if values in both documents match, for example posting
quantity, posting date, and delivery note details.
• Reverse the match operation that you’ve performed, by using Unmatch.
• Create a packaging issue for any differences found in posting documents and delivery notes.
• Create a packaging issue in case any postings are missing in existing posting documents.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles.

1.8.4.1 Viewing a Posting Document

Context

You can view a list of all posting documents, both manual and automatic, along with detailed information for
each document.

Procedure

1. On the SAP Fiori launchpad, choose Review Posting Documents.

The app displays a list of posting documents based on your filter criteria. Only documents with Posted
status are listed in this app. For more information on the possible statuses of a posting document, see
Viewing a Posting Document [page 91].

You can narrow down your search using filter fields such as Delivery Note, Posting Date, Returnable
Packaging Material, Returnable Packaging Account, Location Partner, Exchange Partner, Matching Status,
Document Date,and Issue Status. You can also choose Adapt Filters to select additional filters, if necessary.

To save your search parameters for use in the future, choose Select View at the top left of the screen. The
default view selected here is Standard. You can save and manage multiple views using the options available
in the My Views dialog box.
2. Click on a posting document to view its detailed information.

You can view detailed information for each document, organized in the following tab pages:
• General Information
• Posting Information
• Partner Information
• Reference
• Serial Numbers
• Issues

1.8.4.2 Match and Unmatch Documents

You can manually match and unmatch posting documents and delivery notes.

You can manually match one or more posting documents that have Unmatched or Partially Matched matching
status. Once you match posting documents to corresponding delivery notes:

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• system updates the matching status of the posting document to Matched by Partner.
• system adjusts the matched quantity in the posting document and associated returnable packaging
account.

You cannot match a posting document that has an issue to a delivery note.

You can manually unmatch one or more posting documents that have Matched by Partner matching status,
that is, you can only unmatch those documents that you have matched using this app. Once the unmatch
operation is done:

• system resets the matching status of the posting document to Unmatched.

• system adjusts the unmatched quantity in the posting document and associated returnable packaging
account.

You can perform Match and Unmatch operations in the same screen or in the details screen of each posting
document. In Review Posting Documents screen:

• Select one or more posting documents that have Unmatched or Partially Matched matching status and
choose Match.

 Note

If you have selected a posting document that has an issue, Match will be disabled.

• Select one or more posting documents that have Matched by Partner matching status and choose
Unmatch.

1.8.4.3 Creating a Posting Difference Issue

Context

If you identify any differences while reviewing a posting document against a delivery note, that is, with respect
to posting quantity, posting date, delivery note number, material, and exchange partner for any of the posting
documents listed in this app, you can create an issue. You can only create an issue for a posting document that
has:

• Unmatched, Partially Matched, or Not Relevant matching status.

• No issues created. Only one issue can be created for a selected posting document.

You can even create a posting difference issue when the material in the posting document is incorrect. In such
a case, the app cancels the original posting document, then automatically creates a reversal posting document,
and finally creates a new posting document for the approved or partially approved values. If the new material
belongs to a different returnable packaging account, then the new posting document is created against that
returnable packaging account.

Procedure

1. On the SAP Fiori launchpad, choose Review Posting Documents.

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 The app displays a list of posting documents based on your filter criteria.
2. Select one or more posting documents that belong to the same delivery note and for which you would like
to create posting difference issues simultaneously.
3. Choose Create Posting Difference Issue. Alternatively, you can create packaging issues from the details
screen of a posting document too.
4. Enter appropriate data in the following fields:
• Description
• Priority
• Requested Value for Posting Quantity, Posting Date, Delivery Note, Material, Exchange Partner, and Bill
of Lading:
There are 6 issue types for a posting difference issue, namely Posting Quantity, Posting Date, Delivery
Note, Material, Exchange Partner, and Bill of Lading. Original value denotes the current value of posting
quantity, posting date, delivery note, material, exchange partner, or bill of lading mentioned in the
posting document. Requested Value denotes the expected value of posting quantity, posting date,
delivery note, material, exchange partner, or bill of lading.
• Posting Quantity: The posting quantity is not the same in the posting document and delivery note.
In this case, enter a requested value for Posting Quantity.

 Note

While creating a posting difference issue, you can even specify the posting quantity as 0 to
indicate that the corresponding posting document does not exist at your end. When 0 value is
given, the existing posting document gets cancelled during approval.

• Posting Date: The posting date is not the same in the posting document and delivery note. In this
case, enter a requested value for Posting Date.
• Delivery Note: The delivery note number is not the same in the posting document and delivery
note. In this case, enter a requested value for Delivery Note.
• Material: Use the value help menu to search for and select another material that exists for the
same location partner-exchange partner combination. This means that the returnable packaging
account for this combination could be different from the original one.
• Exchange Partner: Use the value help menu to search for and select another exchange partner
that exists for the same location partner-material combination. This means that the returnable
packaging account for this combination could be different from the original one.
• Bill of Lading: The bill of lading is not the same in the posting document and delivery note. In this
case, enter a requested value for bill of lading.
• Attachments
• Comments
5. Choose Create.

A confirmation message displays. The system updates the issue statuses for the selected posting
documents to New. Further processing of this issue happens in Manage Packaging Issues. You can navigate
to the issue by clicking the issue status. For more information on processing this issue, see Editing a
Packaging Issue [page 161].

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1.8.4.4 Creating a Posting Missing Issue

External business partners can create an issue when a posting document is not found while reviewing existing
posting documents. These Posting Missing issues can be created only from the Review Posting Document
application.

 Note

If the creation of Posting Missing issues is not enabled in the Configure Packaging Issues app, then partners
cannot create these issues.

Procedure

1. On the SAP Fiori launchpad, as a business partner, choose Review Posting Documents.
The app displays a list of posting documents, based on the selected filter criteria.
2. Choose Create Posting Missing Issue to create the issue without reference to any posting document.
The app displays a dialog box.
3. Enter appropriate data in the following fields provided in the dialog box:
• Description
• Priority
• Delivery Note
• Transaction Type
• Document Date
• Returnable Packaging Account
• Posting Quantity
• Attachments
• Comments
4. Choose Create.
5. The app looks for existing posting documents that have the same input details as above and for which the
location partner, exchange partner, and material are the same.
If a posting document with this combination already exists, the app asks you whether you want to proceed
with the issue creation. You can view the details of the existing posting documents before deciding whether
to create the issue or not.
6. In case there is no existing posting document, the app next looks for any existing issue for the same input
details. You can view the details of the existing issue before deciding whether to create another issue or
not.
If an issue with this combination already exists, the app asks you whether you want to proceed with
another issue creation.
7. Once you confirm the creation, the Posting Missing issue is created. You can view the issue number, from
which you can navigate to view the relevant issue details.

It is only once the issue gets approved or partially approved and when a posting document is created during
post-processing that the posting document is displayed in the Review Posting Documents app. The business
partner can then review it there, where the issue is displayed under Reference Issue Status in the posting
document.

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1.8.5 Perform Inventory Count

Purpose

In the normal course of business, inventory counting is carried out to verify the quantity and condition of items
in the warehouse, and to provide information about existing inventory and inventory valuation to the receiving
party who has invited the user for the inventory counting process.

Packaging managers and external business partners should be able to perform inventory counting periodically
to validate the physical quantity and the condition of packaging materials present at their premises. This
app can be used by them to maintain and reconcile the inventory count for authorized materials/accounts
whenever they are invited to do so.

Packaging managers can:

• Perform inventory counting for those returnable packaging accounts where the material is owned by
suppliers or customers.
• Perform inventory counting for those returnable packaging accounts where the material is self-owned. This
is to maintain the counting details on behalf of the suppliers or customers.

External business partners can:

• Perform inventory counting for those returnable packaging accounts where the material is self-owned.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.
• Number range is defined for packaging issues using the Define Number Ranges [page 9] application.

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Related Information

Configure Inventory Count [page 65]

Before You Begin [page 174]

1.8.5.1 Before You Begin

Inventory Counting Process – High-Level Flow

 Note

The detailed configuration and partner apps are explained in later chapters of this user guide.

• Configure Inventory Count: A configuration expert creates the list of counting groups (For example,
region-based) based on their business need, and sets up the timeline for the email communications,
scheduling of the counting ID creation, counting closure, and so on.
• Manage Counting Events: The packaging manager creates the list of counting events to be scheduled for
each counting group. Events can also be created for special counting, without the counting group.
• Manage Returnable Packaging Accounts: The packaging manager assigns counting groups to returnable
packaging accounts and can assign the special counting event directly to an account. Also, if physical
counting is not possible, the packaging manager can enable the flag that indicates that the user can accept
the account balance as it is.
• Manage Scheduled Jobs: The job performs several steps automatically for the inventory counting
process, such as scheduling the counting for the returnable accounts, and also handles the start and
close of the counting based on the configuration setup details.
• Perform Inventory Count: For each counting that corresponds to a returnable packaging account, it
fetches the account balance from the last posting document created to this account before the counting
start date. It freezes this as the balance against which the packaging manager and business partner
perform the physical inventory counting.

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Inventory Counting ID Statuses

The Perform Inventory Count app assigns various statuses for inventory counting IDs, depending on their stage
in the process. The table below explains these:

Inventory Counting ID
Stage Status Status Set By Point at Which Status is Set

Planned Counting Planned Job Initial status - It is set once the counting is scheduled for
the counting event for each returnable packaging account.

Ongoing In Progress Job On the date of counting start

Ongoing Counted Manual action Once the user inputs the counting data and saves it.
(Save)
Note: User can edit the counting data multiple times until
the counting closure.

Ongoing Recounting Manual action Once the packaging manager orders recounting of quanti-
(Order Recounting, ties if not satisfied with the counting.
Order Recounting
for All)

Ongoing Recounted Manual action Once the user inputs the recounting data and saves it.
(Save)
Note: User can edit the recounting data multiple times.

Closed Confirmed Manual actions Once the packaging manager/business partner completes
(Confirm, Confirm the counting, confirm actions can be used to close the
Counted) counting for the returnable packaging accounts. Confirmed
status is set if there are no differences or damages.

Closed Counted with Manual actions During confirmation, counted or recounted ones are set to
Difference
(Confirm, Confirm this status when there are damages or differences.
Counted)
During counting closure handled by the job, if there are
OR any quantity differences or damaged quantities for the in-
ventory counts that are in statuses In Progress or Counted,
Job
then this status is set.

Closed Issue Reported Manual action Once the packaging manager accepts damaged quantity
(Accept Difference, and quantity differences, when the value claim issue is cre-
Accept All ated
Differences)
For more information, refer to Accept Difference [page
179].

Closed Completed Job During the counting closure done by the job, confirmed
ones are set to Completed and also the counted ones are
OR set to Completed as long as there are no quantity differen-
ces and no damaged quantities. Once the value claim issue
Issue Processing is accepted, partially accepted, or discarded, the status is
set to Completed.

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1.8.5.2 Viewing an Inventory Count

Prerequisites

Ensure that:

• You're assigned the relevant role specified in Defining and Bundling Roles.

 Note

• Physical quantity refers to the quantity of packaging materials present at one’s premises.
• Transit quantity refers to the quantity of packaging materials that is currently being transported
between location partners and external business partners.
• Damaged quantity refers to the quantity of packaging materials that is damaged and may need to be
replaced.

Procedure

1. On the SAP Fiori launchpad, choose Perform Inventory Count.

2. Use the filters to display a list of inventory counts based on your required criteria.
The list page opens in display mode by default, showing the various values and parameters for each
inventory count.
Three tabs list the inventory counts according to the stage in which they are currently:
• Ongoing: Lists inventory counts that are in either of In Progress, Counted, Recounting, or Recounted
statuses.
To edit inventory counts, choose Edit. For more information, refer to Editing an Inventory Count [page
177].
From this tab, you can also confirm one or multiple inventory counts that are in Counted or Recounted
statuses. For more information, refer to Confirming an Inventory Count [page 178].
• Closed: Lists inventory counts that are in either of Confirmed, Counted with Difference, Completed, or
Issue Reported statuses.
From this tab, you can accept counting differences or order recounting for one or multiple inventory
counts that are in Counted with Difference status. For more information, refer to Accept Difference
[page 179] or Order Recounting [page 179].
• Planned: Lists inventory counts that are in Counting Planned status. No actions can be performed on
these inventory counts at this stage.

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1.8.5.3 Editing an Inventory Count

Procedure

1. On the SAP Fiori launchpad, choose Perform Inventory Count.

2. Use the filters to display a list of inventory counts based on your required criteria.
3. In the Ongoing tab of the table, choose Edit to open the list page in edit mode. Note that editing is not
possible for inventory counts that are already closed or yet to be planned.
4. Enter or modify physical counting values, comments, or accept account balances for one or more
inventory counts.
Physical quantity refers to the quantity of packaging materials present at one’s premises. Transit quantity
refers to the quantity of packaging materials that is currently being transported between location partners
and external business partners. Damaged quantity refers to the quantity of packaging materials that is
damaged and may need to be replaced.

 Note

Based on the physical quantity, transit quantity, and damaged quantity entered, the app calculates and
displays the quantity difference and percentage difference.

• During physical counting, when the packaging manager or business partner enters the value for
one or more of Physical Quantity, Transit Quantity, or Damaged Quantity fields, then the Quantity
Difference value gets derived automatically by the app. Quantity difference is derived as follows:
(Account balance) - (Physical Quantity + Transit Quantity + Damaged Quantity)
• The Percentage Difference value gets derived using the Quantity Difference value derived above.
Percentage difference is derived as follows:
(Quantity Difference / Account Balance) x 100

5. The Accept Account Balance checkbox on the list page can be selected only if Accept Account Balance is
enabled in the selected returnable packaging account. In such cases, users have two options in the Perform
Inventory Count app:
• Accept Account Balance checkbox. When this is done, the quantity difference and percentage
difference can be automatically set to zero. In such a case, To directly accept the account balance
as it is by simply selecting the Physical Quantity, Transit Quantity, and Damaged Quantity fields are
disabled automatically and cannot be filled.
• Alternatively, to specify the physical counting values for the inventory counting ID, the user must
unselect Accept Account Balance. Values for the fields Physical Quantity, Transit Quantity, and
Damaged Quantity can then be maintained.

 Note

If Accept Account Balance is disabled in the selected returnable packaging account, then the
Accept Account Balance checkbox in Perform Inventory Count app also cannot be used.

6. Choose Save to save your changes on the list page.

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  Note

• When you discard an inventory count that is in the draft stage, all of its uploaded attachments and
their metadata are also deleted.
• The changes explained above can also be carried out on the details page for each individual
inventory count that is in Ongoing stage.
• If a value claim issue has already been created for this inventory counting ID, you can view its
details in the Issues facet of the details page.
• Attachments can be uploaded only from the details page.

7.

1.8.5.4 Confirming an Inventory Count

Procedure

1. On the SAP Fiori launchpad, choose Perform Inventory Count.

2. Use the filters to display a list of inventory counts based on your required criteria.
3. In the Ongoing tab of the table, select the Confirm icon corresponding to each record. To confirm multiple
inventory counts, choose Confirm Counted. These confirmation options are applicable only when the
inventory counts are either in Counted or in Recounted status. However, confirmation can be done only in
display mode in this screen.
4. Alternatively, you can also confirm each inventory count that is in Counted or Recounted status from its
corresponding details page, by choosing the Confirm button there.

1.8.5.5 Deleting an Inventory Count

Procedure

1. On the SAP Fiori launchpad, choose Perform Inventory Count.

2. Use the filters to display a list of inventory counts based on your required criteria.
3. In the Planning tab of the table, open the details page of the inventory count you want to delete.
4. Choose Delete.

 Note

Only packaging managers are allowed to delete inventory counts.

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1.8.5.6 Order Recounting

As a packaging manager, you can order the recounting of quantities if not satisfied with the counting. This is
possible only when you are in display mode of the Perform Inventory Count app’s Closed tab and when the
inventory counting ID is in Counted with Difference status. You can order recounting from either the list page of
the app or the details page of each such inventory counting ID.

You can order recounting for a single inventory counting ID or for all inventory counting IDs in Counted with
Difference status. After the ordering of recounting, the relevant inventory counting IDs are moved to status
Recounting under the Ongoing tab.

Business partners are not authorized to order recounting.

1.8.5.7 Accept Difference

As a packaging manager, you can use the Accept Difference action when you are ready to accept any counting
difference or damages through the value claim settlement process. This is possible only when you are in display
mode of the Perform Inventory Count app and when the inventory counting ID is in Counted with Difference
status. You can accept differences from either the list page of the app or the details page of each such
inventory counting ID.

On the Closed tab, you can accept differences for a single inventory counting ID by choosing the respective
Accept Difference icon. Alternatively, choose Accept All Differences to accept differences simultaneously for all
inventory counting IDs.

Once the differences are accepted, the following actions are carried out by the system for each inventory
counting ID:

• A correction posting document is created to perform the account adjustment, if applicable. This is done to
reflect the counting difference or damages in the account.
For more information on account adjustment, refer to Configuring Inventory Count [page 67].
• The inventory counting ID is moved to Issue Reported status if a value claim issue is created or to
Completed status if value claim creation is not applicable.
• Once the value claim issue has been created, you can view it in the Issues facet of the Perform Inventory
Count app.

Business partners are not authorized to accept differences.

Prerequisites for Account Adjustments

• In the Configure Inventory Count app, the configuration expert has enabled post-processing adjustments
for the returnable packaging account when any differences or damages are accepted for the inventory
counting ID. This is done by switching on the Enable Account Adjustment flag.
• If the Enable Account Adjustment flag is switched on, it is mandatory to set the values for all account
posting types.

For more information, refer to Configuring Inventory Count [page 67].

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Prerequisites for Creation of Value Claim Issue

• The creation of value claim issues has been enabled in the Configure Packaging Issues app.
• The Exempt Inventory Value Claim toggle is NOT switched on for the business partner in the Manage
Business Partners app.

1.8.6 Manage Business Partners

Partners such as vendors, customers, etc. are identified as business partners in SAP Returnable packaging
Management. Using this app, you can view detailed information regarding any business partner added to the
account. With this app, you can view the address, contact details, and other additional details associated with a
business partner.

Key Features

You can use this app to:

• View the business partner code, vendor code, and customer code associated with any business partner.
• Maintain and modify language of a business partner.
• Provide exemption to business partners from value claims.
• View planning data for packaging materials.
• View posting documents associated with the business partner.
• View the accounts associated with the business partner.
• View contact details.
• Add contact details.
• Edit contact details.
• Delete contact details.

Supported Device Types

• Desktop
• Tablet

Component for Customer Incidents

If you need support, open an incident under the relevant component mentioned in Components for Incidents
[page 209].

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Prerequisites

Ensure that you are assigned the relevant role specified in Defining and Bundling Roles

1.8.6.1 Maintaining Business Partner Details

You can view and edit the information of business partners.

Context

You can change the language and the contact details of business partners. You can also add a new contact.
However, other fields are not editable.

Procedure

1. On the SAP Fiori launchpad, choose Manage Business Partners.

2. Select the required business partner entry from the table.
3. In the Business Partners Details page, choose Edit to make changes.
4. Select the required language from the dropdown list of the Language field.
5. In the Contact Details section, choose Create to add a new contact.
6. Enter the name, email, and process of the contact.

 Note

If you choose the process type as Account Statement, then the system sets the attachment type as
PDF, and it can't be changed. For other processes, there are no associated attachment types.

You can also edit and update an existing contact.

7. Choose Save.

1.8.7 Onboard Users

Use this app to onboard your suppliers to SAP Returnable Packaging Management.

With this app you can view user groups, role collections and manage users.

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Key Features

You can use this app to:

• View and edit user groups.

• Create, upload, and export users.
• View authorizations of user groups.
• View role collections and the user groups assigned to them.
• Upload users using templates of XLSX format.

1.8.7.1 Viewing and Editing User Groups

The Onboard Users app displays a set of predefined groups that are mainatained in SAP Identity Services -
Identity Authentication.

Procedure

1. Launch the Onboard Users app.

2. Choose the User Groups tab.
3. In the <user group name> page, you can view the group details.
4. Choose Edit to modify the user group.

 Note

You can change the Display Name, Description, add or remove users from the groups.

1.8.7.2 Managing Users

Create, or upload users and assign them to user groups so that they can work with the SAP Returnable
Packaging Management apps.

Context

You can create users either in SAP Identity Services - Identity Authentication, or in the Onboard Users app. The
Onboard Users app displays all the users that are maintained in SAP Identity Services - Identity Authentication.
Similarly, the users you create here is stored in SAP Identity Services - Identity Authentication. You can assign
users to user groups to grant them specific permissions based on the group's access level.

You must assign the user to at least one user group.

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Procedure

1. Launch the Onboard Users app.

2. Choose the Users tab.
3. Choose Create.
4. In the User Details page, enter the required information for creating a user.
5. If you want to upload users using a spreadsheet, then perform the following substeps.
a. Choose Upload.
b. In the User Details Field, choose Browse to look for the file that you filled with the user data, and then
choose Upload File.
c. In the Upload Users dialog, choose Download Template to download it to your local system and for
filling it up with user data.
d. Choose Upload.
6. Select Active as Yes if you want the user to allow the user to login using the Identity Provider.
7. In the User Groups section, choose Add to assign the predefined user groups to the user.
8. In the Select User Groups dialog that opens, select the groups, and choose Assign.
9. In the Attributes section, provide the required attributes for the user.

 Note

• You can edit a user by modifying the First Name, Last Name, Login Name, and changing their active
status. You can also assign or remove user groups, and add or remove attributes.

10. Choose Save.

 Note

If you want to edit multiple users, then you have to export a list of all the users in a spreadsheet format
by choosing the Export button. The generated file has an ID column. Make sure you don't change it, as
these IDs are mapped to the users.

1.8.7.3 Viewing Role Collections

View the role collections that are available in the Onboard Users app.

Context

You can view the role collection names, description, the users groups that they are assigned to, and
authorizations.

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Procedure

1. Launch the Onboard Users app.

2. Choose the Role Collections tab.

1.9 API Payload for Returnable Packaging Management

This section describes the payload fields that are required to consume the APIs for Returnable Packaging
Management application. You can refer the API Hub documentation for more information on payload
information.

Related Information

Payload Details for Posting Documents [page 184]

Payload Details for Returnable Packaging Accounts [page 187]
Payload Details for Inbound Statements [page 192]
Payload Details for Inbound Transactions [page 193]

1.9.1 Payload Details for Posting Documents

The following payload fields are available for posting documents API:

Payload Details for Posting Documents

Payload Field Description Mandatory Type

postingDocumentNumber The posting document num- No String (21)

ber

createdAt Date and time at which the No Timestamp (string)

posting is created

createdBy Specifies the user that cre- No String

ated the posting

modifiedAt Date and time at which the No Timestamp (string)

posting is modified

modifiedBy Specifies the user that modi- No String

fied the posting

vendorCode Specifies the vendor code as- No String

sociated to the posting

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Payload Field Description Mandatory Type

customerCode Specifies the customer code No String

associated to the posting

materialCode Specifies the material code Yes String

associated with the posting

plant Specifies the plant Yes String

movementType The movement type in the Yes String

posting

returnableAccountNumber Returnable account number No String

associated with the posting

referencePostingDocument- The reference posting docu- No String

Number ment number associated
with the posting

locationPartnerType The location partner type in No String

the posting

locationPartner The location partner in the No String

posting

exchangePartnerType The exchange partner type in No String

the posting

exchangePartner The exchange partner in the No String

posting

postingType Specifies the posting type No String

inventoryStockType Specifies the inventory stock String

type

postingDate Specifies the posting date Yes Date (yyyy-mm-dd)

returnableMaterialQuantity The quantity of returnable Yes Integer

packaging materials in the
posting

returnableMaterialUOMCode The unit of measurement for No String

returnable packaging materi-
als

comments Comments added in the No String

posting

informingPartnerType Specifies the informing part- No String

ner type

informingPartner Specifies the informing type No String

senderPartnerType The sender partner type as- No String

sociated with the posting

senderPartner The sender partner associ- No String

ated with the posting

recipientPartnerType The recipient partner type No String

associated with the posting

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Payload Field Description Mandatory Type

recipientPartner The recipient partner associ- No String

ated with the posting

settlementPartnerType The settlement partner type No String

associated with the posting

settlementPartner The settlement partner asso- No String

ciated with the posting

senderPartnerDescription Description of sender partner No String

recipientPartnerDescription Description of recipient part- No String

ner

settlementPartnerDescrip- Description of settlement No String

tion partner

deliveryNote Delivery note associated with No String

the posting

deliveryNoteUOMCode The unit of measurement for No String

delivery note

externalDeliveryNoteNumber External delivery note num- No String

ber associated with the post-
ing

deliveryNoteItemNumber Delivery note item number No String

associated with the posting

deliveryNoteQuantity The quantity of materials in No String

delivery note

materialDocumentNumber Specifies the material docu- No String (40)

ment number

materialDocumentItemNum- Specifies the material docu- No String (4)

ber ment item number

materialDocumentYear Specifies the material docu- No String (4)

ment year

deliveryReference Specifies the delivery refer- No String

ence

referenceDocumentDate The reference document No Date (yyyy-mm-dd)

date associated with the
posting

billOfLanding Specifies the bill of landing No String

associated with the posting

alertCount Specifies the count of total No Integer

alerts in posting

movementIndicator Specifies the movement indi- No String

cator of the posting

receiptIndicator Specifies the receipt indica- No String

tor of the posting

reprocessComments Comments added for reproc- No String

essing the posting document

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Payload Field Description Mandatory Type

cancelComments Comments added for cancel- No String

ing the posting document

reversalDocumentNumber Specifies the reversal docu- No String

ment number associated
with the posting

cancelledDocumentNumber Specifies the canceled docu- No String

ment number

serialNumberCode Specifies the serial number No String (20)

code

handlingUnitNumber Specifies the handling unit No String (30)

number associated with the
posting

serialNumber Specifies the serial number No String

1.9.2 Payload Details for Returnable Packaging Accounts

The following payload fields are available for returnable packaging accounts API:

Payload Details for Returnable Packaging Account

Payload Field Description Mandatory Type Payload Value

ExchangePartnerType Specifies the exchange Yes String Customer - 01

partner type
Plant - 02

Vendor - 03

Customer and Vendor -

04

ExchangePartnerID Specifies the exchange Yes String Business partner num-

partner ID ber

LocationPartnerType Specifies the location Yes String Plant - 02

partner type

LocationPartnerID Specifies the location Yes String Business partner num-

partner ID ber

ReturnablePackaging- Specifies the returna- Yes String Material code

MaterialCode ble packaging material

CompanyCodeID Specifies the company Yes String Company code

code

MatchingRelevance Whether account is rel- Yes String Yes

evant for matching or
not No

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Payload Field Description Mandatory Type Payload Value

ValidFrom The date from which Yes Date (yyyy-mm-dd) For example,
an account is valid 2021-09-21

ValidTo The date until which an Yes Date (yyyy-mm-dd) For example,
account is valid 2021-09-30

 Note
Valid To must be
greater than Valid
From.

Description The description of the No String Relevant string value

account for description

OwnershipType Specifies the account No String Customer Owned - 01

ownership type
Vendor Owned - 03

Self-Owned - 04

OwnershipID Specifies the owner- No String (10) Business partner num-

ship ID ber

ProcessorID Specifies the account Yes String (10) Business user ID

processor ID

CustomerVendorMa- Specifies the vendor No String Vendor material code

terialCode material code

Replenishment- Specifies the replen- No Integer Relevant integer value

Time(InDays) ishment time to specify the replen-
ishment time

Address The address added in No String (500) Relevant string value

the account for address

AccountIdentifier1 Specifies account No String (40) Relevant string value

identifies 1 to specify account
identifier

AccountIdentifier2 Specifies account No String (40) Relevant string value

identifies 2 to specify account
identifier

AccountIdentifier3 Specifies account No String (40) Relevant string value

identifies 3 to specify account
identifier

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Payload Field Description Mandatory Type Payload Value

PlanningType The planning type se- No Integer Not Active for Planning
lected for the account
-1

Manual Reorder Point

Planning - 4

Consumption Based
Planning and Forecast-
ing - 5

External Demand Fore-

cast - 6

 Note
ID in request and
value in response.

PlanningRelevance The planning relevance No Integer Possible Values are:

selected for the ac-
count • 1 - Automatic Re-
plenishment Crea-
tion
• 2 - Manual Re-
plenishment Crea-
tion

 Note
ID in request and
value in response.

RoundingValue Specifies the rounding No Integer Relevant integer value

value to specify rounding
value

MinimumReorder- Specifies the minimum No Integer Relevant integer value

PointQuantity reorder point quantity to specify minimum re-
order point quantity

PurchaseAgreement- Specifies the purchase No String (10) Relevant string value

Number agreement number for purchase agree-
ment number

PurchaseAgreementI- Specifies the purchase No String (6) Relevant string value

temNumber agreement item num- for purchase agree-
ber ment item number

MaximumReorder- Specifies the maxi- No Integer Relevant integer value

PointQuantity mum reorder point to specify maximum
quantity reorder point quantity

SalesAgreementNum- Specifies the sales No String Relevant string value

ber agreement number for sales agreement
number

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Payload Field Description Mandatory Type Payload Value

SalesAgreementItem- Specifies the sales No String Relevant string value

Number agreement item num- for sales agreement
ber item number

RentalsValidFrom The date from which No Date (yyyy-mm-dd) For example,

rentals are valid on the 2021-09-21
account

RentalsValidTo The date until which No Date (yyyy-mm-dd) For example,

rentals are valid on the 2021-09-30
account
 Note
Valid To must be
greater than Valid
From.

RentFreeDays The number of days No Integer Relevant integer value

for which rental isn’t to specify rent free
charged days

DailyRentCharges The daily rent charges No Double Relevant double value

for daily rent charges

Discount The discount provided No Double Relevant double value

on rentals for packag- to specify discount
ing materials

RentThresholdValue The threshold value for No Integer Relevant integer value

rental to specify the rental
threshold

DeliveryCharge Delivery charge for No Double Relevant double value

packaging materials for delivery charge

ReturnCharge Return charge for No Double Relevant double value

packaging materials to specify the return
charge

returnableAccount- The returnable pack- No String (21) Relevant string value

Number aging account number for the returnable
packaging account

createdAt Date and time at which No Timestamp (string) Relevant timestamp to

the account is created specify when account
is created

createdBy Specifies the user who No String Relevant string to

created the account specify the user who
created the account

modifiedAt Date and time at which No Timestamp (string) Relevant timestamp to

the account is modi- specify when account
fied is modified

modifiedBy Specifies the user who No String Relevant string value

modified the account to specify the user who
modified the account

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Payload Field Description Mandatory Type Payload Value

quantityOwned Specifies the owned No String (13) Relevant string value

quantity to specify the owned
quantity

totalAccountBalance Total balance of pack- No String Relevant string value

aging materials on the to specify the total ac-
account count balance

totalAccountBalan- Specifies the unit of No String Relevant string value

ceUOM_code measurement to specify the unit of
measurement

isAccountActive Specifies whether the No Boolean Relevant boolean value

account is active or not to specify the account
status

AllowExternalPartner- Specifies whether the No String Relevant string value

Order account is active for to specify the partner
partner order planning order relevance. Possi-
ble values are:

Yes

No

Reference This unique key is used No String Relevant unique string

for partner corelation value for reference
in the payload

DeliveryDay Specifies the day of No String Possible values are:

the week when materi-
als are delivered
• 1 - Monday
• 2 - Tuesday
• 3 - Wednesday
• 4 - Thursday
• 5 - Friday
• 6 - Saturday
• 7 - Sunday

SalesOrderType Specifies the type of No String The default value for

sales order document this document type is
type. In the applica- OR. You can choose to
tion, SalesOrderType is enter a value for Sales
mapped to the Sales Order Document Type,
Order Document Type based on your require-
field. ment.

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1.9.3 Payload Details for Inbound Statements

The following payload fields are available for inbound statements API:

Payload Details for Inbound Statements

Payload Field Description Mandatory Type Payload Value

PartnerStatement- The partner statement No String Relevant string for

Number number associated partner statement
with the inbound state- number
ment

PartnerReturnable- Partner returnable No String Relevant string for re-

PackagingAccount packaging account as- turnable packaging ac-
sociated with the in- count
bound statement

PartnerReturnable- Partner returnable No String Relevant string for

PackagingMaterial packaging material as- returnable packaging
sociated with the in- material
bound statement

StatementStartDate The start date of in- Yes Date (yyyy-mm-dd) For example,
bound statement 2021-09-21

StatementEndDate The end date of in- No Date (yyyy-mm-dd) For example,

bound statement 2021-09-30

 Note
Statement Start
Date should be
greater than
Statement End
Date.

StatementReceivedOn The date when state- No Date (yyyy-mm-dd) For example,

ment is received 2021-09-20

OpeningBalance The opening balance Yes Integer Relevant integer value

associated with the in- for opening balance
bound statement

CustomerNumber Customer number as- No String Relevant string for cus-

sociated with the in- tomer number
bound statement

VendorNumber Vendor number associ- No String Relevant string for ven-

ated with the inbound dor number
statement

ReturnableAccount- Returnable packaging No String Relevant string for re-

Number account associated turnable packaging ac-
with the inbound state- count
ment

LocationPartner Location partner as- No String Relevant string for lo-

sociated with the in- cation partner
bound statement

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Payload Field Description Mandatory Type Payload Value

ExchangePartner Exchange partner as- No String Relevant string for ex-

sociated with the in- change partner
bound statement

1.9.4 Payload Details for Inbound Transactions

The following payload fields are available for inbound transactions API:

Payload Details for Inbound Transactions

Payload Field Description Mandatory Type Payload Value

ItemNumber Specifies the item No String Relevant string value

number which is for item number
needed only for the
put operation

InboundStatement- Specifies the inbound Yes String Relevant string value

Number statement number for inbound statement
number

TransactionType Specifies the type of Yes Enum 1 – Increase

transaction
2 - Decrease

TransactionQuantity Specifies the transac- Yes Integer Relevant integer value

tion quantity for transaction quan-
tity

PostingDate Posting date associ- Yes Date (yyyy-mm-dd) For example,

ated with the transac- 2021-09-20
tion

DocumentDate Document date associ- No Date (yyyy-mm-dd) For example,

ated with the transac- 2021-09-20
tion

DeliveryDate Delivery date associ- No Date (yyyy-mm-dd) For example,

ated with the transac- 2021-09-20
tion

LocationPartner Location partner for No String Relevant string for lo-

the transaction cation partner

ExchangePartner Exchange partner for No String Relevant string for ex-

the transaction change partner

DocumentNumber Document number as- No String Relevant string to

sociated with the specify document
transaction number

DocumentItemNum- Document item num- No String Relevant string to

ber ber associated with the specify document item
transaction number

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1.10 Troubleshooting

This topic addresses common questions and issues, and provides a central starting point for solving problems
when using SAP Returnable Packaging Management.

It covers mistakes and frequently asked questions about configuring and operating SAP Returnable Packaging
Management.

This topic addresses the configuration experts and system administrators for:

• Cloud Connector
• SAP S/4HANA
• SAP BTP Cockpit

Related Information

Configuring Material Document Replication iFlow [page 194]

Establishing Connectivity Between SAP Returnable Packaging Management and SAP S/4HANA [page 198]

1.10.1 Configuring Material Document Replication iFlow

You might encounter issues when configuring Material Document Replication iFlow if the following
prerequisites for iFlow are not performed:

• Verify API in S/4HANA system.

• Configure cloud connector.
• Configure cloud platform integration.

1.10.1.1 Verifying API in S/4 HANA System

Context

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Procedure

1. Logon to SAP S/4 HANA System.

2. Enter the following transaction:
/n/iwfnd/maint_service
3. Choose API_MATERIAL_DOCUMENT_SRV and verify the ICF node status and system alias.
4. Choose SAP Gateway Client.
5. Enter the following request URI and choose Execute.

/sap/opu/odata/sap/API_MATERIAL_DOCUMENT_SRV/A_MaterialDocumentItem?
$format=json&$top=5&$expand=to_MaterialDocumentHeader,to_SerialNumbers

The system displays HTTP response code 200 with the json response.

Below is the sample json response for verification fields. For detailed information, see Material Document -
Read, Create .

 Sample Code

{
"__metadata": {
"id": ")",
"uri": "",
"type": "API_MATERIAL_DOCUMENT_SRV.A_MaterialDocumentItemType"
},
"MaterialDocumentYear": "",
"MaterialDocument": "",
"MaterialDocumentItem": "",
"Material": "",
"Plant": "",
"StorageLocation": "",
"Batch": "",
"GoodsMovementType": "",
"InventoryStockType": "",
"InventoryValuationType": "",
"InventorySpecialStockType": "",
"Supplier": "",
"Customer": "",
"SalesOrder": "",
"SalesOrderItem": "",
"SalesOrderScheduleLine": "",
"PurchaseOrder": "",
"PurchaseOrderItem": "",
"WBSElement": "",
"ManufacturingOrder": "",
"ManufacturingOrderItem": "",
"GoodsMovementRefDocType": "",
"GoodsMovementReasonCode": "",
"Delivery": "",
"DeliveryItem": "",
"AccountAssignmentCategory": "",
"CostCenter": "",
"ControllingArea": "",
"CostObject": "",
"GLAccount": "",
"FunctionalArea": "",
"ProfitabilitySegment": "",
"ProfitCenter": "",
"MasterFixedAsset": "",
"FixedAsset": "",
"MaterialBaseUnit": "",

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 "QuantityInBaseUnit": "",
"EntryUnit": "",
"QuantityInEntryUnit": "",
"CompanyCodeCurrency": "",
"GdsMvtExtAmtInCoCodeCrcy": "",
"SlsPrcAmtInclVATInCoCodeCrcy": "",
"FiscalYear": "",
"FiscalYearPeriod": "",
"FiscalYearVariant": "",
"IssgOrRcvgMaterial": "",
"IssgOrRcvgBatch": "",
"IssuingOrReceivingPlant": "",
"IssuingOrReceivingStorageLoc": "",
"IssuingOrReceivingStockType": "",
"IssgOrRcvgSpclStockInd": "",
"IssuingOrReceivingValType": "",
"IsCompletelyDelivered": ,
"MaterialDocumentItemText": "",
"UnloadingPointName": "",
"ShelfLifeExpirationDate": ,
"ManufactureDate": ,
"SerialNumbersAreCreatedAutomly": ,
"Reservation": "",
"ReservationItem": "",
"ReservationIsFinallyIssued": ,
"SpecialStockIdfgSalesOrder": "",
"SpecialStockIdfgSalesOrderItem": "",
"SpecialStockIdfgWBSElement": "",
"IsAutomaticallyCreated": "",
"MaterialDocumentLine": "",
"MaterialDocumentParentLine": "",
"HierarchyNodeLevel": "",
"GoodsMovementIsCancelled": ,
"ReversedMaterialDocumentYear": "",
"ReversedMaterialDocument": "",
"ReversedMaterialDocumentItem": "",
"ReferenceDocumentFiscalYear": "",
"InvtryMgmtRefDocumentItem": "",
"InvtryMgmtReferenceDocument": "",
"MaterialDocumentPostingType": "",
"InventoryUsabilityCode": "",
"EWMWarehouse": "",
"EWMStorageBin": "",
"CrossPlantConfigurableProduct": "",
"ProductCharacteristic1": "",
"ProductCharacteristic2": "",
"ProductCharacteristic3": "",
"ProductSeasonYear": "",
"ProductSeason": "",
"ProductCollection": "",
"ProductTheme": "",
"StockSegment": "",
"IssgOrRcvgStockSegment": "",
"to_MaterialDocumentHeader": {
"__metadata": {
"id": "",
"uri": ")",
"type":
"API_MATERIAL_DOCUMENT_SRV.A_MaterialDocumentHeaderType"
},
"MaterialDocumentYear": "",
"MaterialDocument": "",
"InventoryTransactionType": "",
"DocumentDate": ,
"PostingDate": ,
"CreationDate": ,
"CreationTime": "",
"CreatedByUser": "",

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 "MaterialDocumentHeaderText": "",
"ReferenceDocument": "",
"VersionForPrintingSlip": "",
"ManualPrintIsTriggered": "",
"CtrlPostgForExtWhseMgmtSyst": "",
"GoodsMovementCode": "",
"to_MaterialDocumentItem": {
"__deferred": {
"uri": ""
}
}
},
"to_SerialNumbers": {
"results": [
{
"Material": "",
"SerialNumber": "",
"MaterialDocument": "",
"MaterialDocumentItem": "",
"MaterialDocumentYear": ""
}
]
}
}

1.10.1.2 Configuring Cloud Connector

Context

Procedure

1. Logon to the cloud connector system.

2. Choose the subaccount configured for Cloud Platform Integration..
3. Choose Cloud To On-Premise.

 Note

Status of the required system should be Reachable.

A list of configured internal systems is displayed.

4. Choose the required Internal System (ABAP system) and ensure that the resource path exists.

5. Choose to add a resource path for the selected internal system and enter the required information.
6. Choose Save.

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  Note

The application displays error 403 Forbidden if the resource is inactive or disabled.

1.10.1.3 Configuring Cloud Platform Integration

Context

Procedure

1. Logon to Cloud Platform Integration portal.

2. Go to Connectivity Tests and choose Cloud Connector tab.
3. Enter Location ID and choose Send.
The response indicates successful connection to cloud connector.
4. Go to Security Material app to verify the credentials.
a. If credentials are not maintained, then choose Create.
b. Enter details for the SAP Returnable Packaging Management system and choose OAuth2 Credentials
in the Grant Type drop-down list.
c. Enter details for the SAP user and choose User Credentials in the Type drop-down list.
5. Go to Material Document Replication iFlow and enter the credentials.
6. Choose Configure and go to More tab to verify all the parameters.

1.10.2 Establishing Connectivity Between SAP Returnable

Packaging Management and SAP S/4HANA

You might encounter issues when establishing connectivity between SAP Returnable Packaging Management
and SAP S/4HANA system, if the following prerequisites for are not performed:

• Verify API in S/4HANA system..

• Configure cloud connector.
• Configure Destination in SAP BTP.
• Configure stock attributes in SAP Returnable Packaging Management.

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1.10.2.1 Verifying API in S/4HANA System

Context

Procedure

1. Logon to SAP S/4HANA System.

2. Enter the following transaction:
/n/iwfnd/maint_service
3. Choose API_MATERIAL_STOCK_SRV and verify the ICF node status and system alias.
4. Choose SAP Gateway Client.
5. Enter the following request URI and choose Execute.

/sap/opu/odata/sap/API_MATERIAL_STOCK_SRV/A_MatlStkInAcctMod?$format=json&$top=5

The system displays HTTP response code 200 with the json response.

Below is the sample json response for verification fields. For detailed information, see Material Stock -
Read .

 Sample Code

{
"__metadata": {
"id": "",
"uri": "",
"type": "API_MATERIAL_STOCK_SRV.A_MatlStkInAcctModType"
},
"Material": "",
"Plant": "",
"StorageLocation": "",
"Batch": "",
"Supplier": "",
"Customer": "",
"WBSElementInternalID": "",
"SDDocument": "",
"SDDocumentItem": "",
"InventorySpecialStockType": "",
"InventoryStockType": "",
"MaterialBaseUnit": "TO",
"MatlWrhsStkQtyInMatlBaseUnit": "",
"to_MaterialStock": {
"__deferred": {
"uri": ""
}
}
}

6. Repeat step 3 to step 6 for the following APIs:

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Product Overview PUBLIC 199
 • API_ PURCHASEORDER_PROCESS_SRV
Request URI:
/sap/opu/odata/sap/API_PURCHASEORDER_PROCESS_SRV/A_PurchaseOrderItem?
$format=json&$top=5&$expand=to_PurchaseOrder
Below is the sample json response for verification fields. For detailed information, see Purchase
Order .

 Sample Code

{
"__metadata": {
"id": "",
"uri": "",
"type": "API_PURCHASEORDER_PROCESS_SRV.A_PurchaseOrderItemType"
},
"PurchaseOrder": "",
"PurchaseOrderItem": "",
"PurchasingDocumentDeletionCode": "",
"PurchaseOrderItemText": "",
"Plant": "",
"StorageLocation": "",
"MaterialGroup": "",
"PurchasingInfoRecord": "",
"SupplierMaterialNumber": "",
"OrderQuantity": "",
"PurchaseOrderQuantityUnit": "",
"OrderPriceUnit": "",
"OrderPriceUnitToOrderUnitNmrtr": "",
"OrdPriceUnitToOrderUnitDnmntr": "",
"DocumentCurrency": "",
"NetPriceAmount": "",
"NetPriceQuantity": "",
"TaxCode": "",
"ShippingInstruction": "",
"TaxDeterminationDate": ,
"TaxCountry": "",
"PriceIsToBePrinted": ,
"OverdelivTolrtdLmtRatioInPct": "",
"UnlimitedOverdeliveryIsAllowed": ,
"UnderdelivTolrtdLmtRatioInPct": "",
"ValuationType": "",
"IsCompletelyDelivered": ,
"IsFinallyInvoiced": ,
"PurchaseOrderItemCategory": "",
"AccountAssignmentCategory": "",
"MultipleAcctAssgmtDistribution": "",
"PartialInvoiceDistribution": "",
"GoodsReceiptIsExpected": ,
"GoodsReceiptIsNonValuated": ,
"InvoiceIsExpected": ,
"InvoiceIsGoodsReceiptBased": ,
"PurchaseContract": "",
"PurchaseContractItem": "",
"Customer": "",
"Subcontractor": "",
"SupplierIsSubcontractor": ,
"ItemNetWeight": "",
"ItemWeightUnit": "",
"TaxJurisdiction": "",
"PricingDateControl": "",
"ItemVolume": "",
"ItemVolumeUnit": "",
"SupplierConfirmationControlKey": "",
"IncotermsClassification": "",
"IncotermsTransferLocation": "",
"EvaldRcptSettlmtIsAllowed": ,

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200 PUBLIC Product Overview
 "PurchaseRequisition": "",
"PurchaseRequisitionItem": "",
"IsReturnsItem": ,
"RequisitionerName": "",
"ServicePackage": "",
"EarmarkedFunds": "",
"EarmarkedFundsDocument": "",
"EarmarkedFundsItem": "",
"EarmarkedFundsDocumentItem": "",
"IncotermsLocation1": "",
"IncotermsLocation2": "",
"Material": "",
"InternationalArticleNumber": "",
"ManufacturerMaterial": "",
"ServicePerformer": "",
"ProductType": "",
"ExpectedOverallLimitAmount": "",
"OverallLimitAmount": "",
"PurContractForOverallLimit": "",
"PurchasingParentItem": "",
"Batch": "",
"PurchasingItemIsFreeOfCharge": ,
"ReferenceDeliveryAddressID": "",
"DeliveryAddressID": "",
"DeliveryAddressName": "",
"DeliveryAddressName2": "",
"DeliveryAddressFullName": "",
"DeliveryAddressStreetName": "",
"DeliveryAddressHouseNumber": "",
"DeliveryAddressCityName": "",
"DeliveryAddressPostalCode": "",
"DeliveryAddressRegion": "",
"DeliveryAddressCountry": "",
"DeliveryAddressDistrictName": "",
"DownPaymentType": "",
"DownPaymentPercentageOfTotAmt": "",
"DownPaymentAmount": "",
"DownPaymentDueDate": ,
"BR_MaterialUsage": "",
"BR_MaterialOrigin": "",
"BR_CFOPCategory": "",
"BR_IsProducedInHouse": ,
"ConsumptionTaxCtrlCode": "",
"PurgProdCmplncSupplierStatus": "",
"PurgProductMarketabilityStatus": "",
"PurgSafetyDataSheetStatus": "",
"PurgProdCmplncDngrsGoodsStatus": "",
"ProductSeasonYear": "",
"ProductSeason": "",
"ProductCollection": "",
"ProductTheme": "",
"SeasonCompletenessStatus": "",
"ProductCharacteristic1": "",
"ProductCharacteristic2": "",
"ProductCharacteristic3": "",
"SubItemCategory": "",
"CrossPlantConfigurableProduct": "",
"DiversionStatus": "",
"ReferenceDocumentNumber": "",
"ReferenceDocumentItem": "",
"PurchaseOrderReferenceType": "",
"ReferenceDocumentScheduleLine": "",
"ArticleCategory": "",
"ItemHasValueAddedService": "",
"ValAddedSrvcParentItmNumber": "",
"StockSegment": "",
"RequirementSegment": "",
"to_PurchaseOrder": {

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Product Overview PUBLIC 201
 "__metadata": {
"id": "",
"uri": "",
"type": "API_PURCHASEORDER_PROCESS_SRV.A_PurchaseOrderType"
},
"PurchaseOrder": "",
"CompanyCode": "",
"PurchaseOrderType": "",
"PurchasingDocumentDeletionCode": "",
"PurchasingProcessingStatus": "",
"CreatedByUser": "",
"CreationDate": "",
"LastChangeDateTime": "",
"Supplier": "",
"PurchaseOrderSubtype": "",
"Language": "",
"PaymentTerms": "",
"CashDiscount1Days": "",
"CashDiscount2Days": "",
"NetPaymentDays": "",
"CashDiscount1Percent": "",
"CashDiscount2Percent": "",
"PurchasingOrganization": "",
"PurchasingDocumentOrigin": "",
"PurchasingGroup": "",
"PurchaseOrderDate": "",
"DocumentCurrency": "",
"ExchangeRate": "",
"ExchangeRateIsFixed": ,
"ValidityStartDate": ,
"ValidityEndDate": ,
"SupplierQuotationExternalID": "",
"PurchasingCollectiveNumber": "",
"SupplierRespSalesPersonName": "",
"SupplierPhoneNumber": "",
"SupplyingSupplier": "",
"SupplyingPlant": "",
"IncotermsClassification": "",
"CorrespncExternalReference": "",
"CorrespncInternalReference": "",
"InvoicingParty": "",
"ReleaseIsNotCompleted": ,
"PurchasingCompletenessStatus": ,
"IncotermsVersion": "",
"IncotermsLocation1": "",
"IncotermsLocation2": "",
"ManualSupplierAddressID": "",
"IsEndOfPurposeBlocked": "",
"AddressCityName": "",
"AddressFaxNumber": "",
"AddressHouseNumber": "",
"AddressName": "",
"AddressPostalCode": "",
"AddressStreetName": "",
"AddressPhoneNumber": "",
"AddressRegion": "",
"AddressCountry": "",
"AddressCorrespondenceLanguage": "",
"PurgAggrgdProdCmplncSuplrSts": "",
"PurgAggrgdProdMarketabilitySts": "",
"PurgAggrgdSftyDataSheetStatus": "",
"PurgProdCmplncTotDngrsGoodsSts": "",
"to_PurchaseOrderItem": {
"__deferred": {
"uri": ""
}
},
"to_PurchaseOrderNote": {

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202 PUBLIC Product Overview
 "__deferred": {
"uri": ""
}
}
},
"to_AccountAssignment": {
"__deferred": {
"uri": ""
}
},
"to_PurchaseOrderItemNote": {
"__deferred": {
"uri": ""
}
},
"to_PurchaseOrderPricingElement": {
"__deferred": {
"uri": ""
}
},
"to_ScheduleLine": {
"__deferred": {
"uri": ""
}
},
"to_ValueAddedService_2": {
"__deferred": {
"uri": ""
}
}
}

• API_ SALES_ORDER_SRV
Request URI:
/sap/opu/odata/sap/API_SALES_ORDER_SRV/A_SalesOrderItem?
$format=json&$top=5&$expand=to_SalesOrder
Below is the sample json response for verification fields. For detailed information, see Sales Order
(A2X) .

 Sample Code

{
"__metadata": {
"id": "",
"uri": "",
"type": "API_SALES_ORDER_SRV.A_SalesOrderItemType"
},
"SalesOrder": "",
"SalesOrderItem": "",
"HigherLevelItem": "",
"HigherLevelItemUsage": "",
"SalesOrderItemCategory": "",
"SalesOrderItemText": "",
"PurchaseOrderByCustomer": "",
"PurchaseOrderByShipToParty": "",
"UnderlyingPurchaseOrderItem": "",
"ExternalItemID": "",
"Material": "",
"MaterialByCustomer": "",
"PricingDate": "",
"PricingReferenceMaterial": "",
"BillingPlan": "",
"RequestedQuantity": "",
"RequestedQuantityUnit": "",
"RequestedQuantitySAPUnit": "",

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Product Overview PUBLIC 203
 "RequestedQuantityISOUnit": "",
"OrderQuantityUnit": "",
"OrderQuantitySAPUnit": "",
"OrderQuantityISOUnit": "",
"ConfdDelivQtyInOrderQtyUnit": "",
"ItemGrossWeight": "",
"ItemNetWeight": "",
"ItemWeightUnit": "",
"ItemWeightSAPUnit": "",
"ItemWeightISOUnit": "",
"ItemVolume": "",
"ItemVolumeUnit": "",
"ItemVolumeSAPUnit": "",
"ItemVolumeISOUnit": "",
"TransactionCurrency": "",
"NetAmount": "",
"TotalSDDocReferenceStatus": "",
"SDDocReferenceStatus": "",
"MaterialSubstitutionReason": "",
"MaterialGroup": "",
"MaterialPricingGroup": "",
"AdditionalMaterialGroup1": "",
"AdditionalMaterialGroup2": "",
"AdditionalMaterialGroup3": "",
"AdditionalMaterialGroup4": "",
"AdditionalMaterialGroup5": "",
"BillingDocumentDate": "",
"ContractAccount": "",
"AdditionalValueDays": "",
"ServicesRenderedDate": ,
"Batch": "",
"ProductionPlant": "",
"OriginalPlant": "",
"AltvBsdConfSubstitutionStatus": "",
"StorageLocation": "",
"DeliveryGroup": "",
"ShippingPoint": "",
"ShippingType": "",
"DeliveryPriority": "",
"DeliveryDateQuantityIsFixed": ,
"DeliveryDateTypeRule": "",
"IncotermsClassification": "",
"IncotermsTransferLocation": "",
"IncotermsLocation1": "",
"IncotermsLocation2": "",
"TaxAmount": "",
"ProductTaxClassification1": "",
"ProductTaxClassification2": "",
"ProductTaxClassification3": "",
"ProductTaxClassification4": "",
"ProductTaxClassification5": "",
"ProductTaxClassification6": "",
"ProductTaxClassification7": "",
"ProductTaxClassification8": "",
"ProductTaxClassification9": "",
"MatlAccountAssignmentGroup": "",
"CostAmount": "",
"CustomerPaymentTerms": "",
"FixedValueDate": ,
"CustomerGroup": "",
"SalesDocumentRjcnReason": "",
"ItemBillingBlockReason": "",
"SlsDocIsRlvtForProofOfDeliv": ,
"WBSElement": "",
"ProfitCenter": "",
"AccountingExchangeRate": "",
"ReferenceSDDocument": "",
"ReferenceSDDocumentItem": "",

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204 PUBLIC Product Overview
 "SDProcessStatus": "",
"DeliveryStatus": "",
"OrderRelatedBillingStatus": "",
"ProductSeasonYear": "",
"ProductSeason": "",
"ProductCollection": "",
"ProductTheme": "",
"SeasonCompletenessStatus": "",
"FashionCancelDate": ,
"ProductCharacteristic1": "",
"ProductCharacteristic2": "",
"ProductCharacteristic3": "",
"ShippingGroupNumber": "",
"ShippingGroupRule": "",
"CrossPlantConfigurableProduct": "",
"ProductCategory": "",
"RequirementSegment": "",
"to_BillingPlan": {
"__deferred": {
"uri": ""
}
},
"to_Partner": {
"__deferred": {
"uri": ""
}
},
"to_PrecedingProcFlowDocItem": {
"__deferred": {
"uri": ""
}
},
"to_PricingElement": {
"__deferred": {
"uri": ""
}
},
"to_RelatedObject": {
"__deferred": {
"uri": ""
}
},
"to_SalesOrder": {
"__metadata": {
"id": "",
"uri": "",
"type": "API_SALES_ORDER_SRV.A_SalesOrderType",
"etag": ""
},
"SalesOrder": "",
"SalesOrderType": "",
"SalesOrganization": "",
"DistributionChannel": "",
"OrganizationDivision": "",
"SalesGroup": "",
"SalesOffice": "",
"SalesDistrict": "",
"SoldToParty": "",
"CreationDate": "",
"CreatedByUser": "",
"LastChangeDate": ,
"SenderBusinessSystemName": "",
"ExternalDocumentID": "",
"LastChangeDateTime": "",
"ExternalDocLastChangeDateTime": ,
"PurchaseOrderByCustomer": "",
"PurchaseOrderByShipToParty": "",
"CustomerPurchaseOrderType": "",

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Product Overview PUBLIC 205
 "CustomerPurchaseOrderDate": ,
"SalesOrderDate": "",
"TotalNetAmount": "",
"OverallDeliveryStatus": "",
"TotalBlockStatus": "",
"OverallOrdReltdBillgStatus": "",
"OverallSDDocReferenceStatus": "",
"TransactionCurrency": "",
"SDDocumentReason": "",
"PricingDate": "",
"PriceDetnExchangeRate": "",
"BillingPlan": "",
"RequestedDeliveryDate": "",
"ShippingCondition": "",
"CompleteDeliveryIsDefined": ,
"ShippingType": "",
"HeaderBillingBlockReason": "",
"DeliveryBlockReason": "",
"DeliveryDateTypeRule": "",
"IncotermsClassification": "",
"IncotermsTransferLocation": "",
"IncotermsLocation1": "",
"IncotermsLocation2": "",
"IncotermsVersion": "",
"CustomerPriceGroup": "",
"PriceListType": "",
"CustomerPaymentTerms": "",
"PaymentMethod": "",
"FixedValueDate": ,
"AssignmentReference": "",
"ReferenceSDDocument": "",
"ReferenceSDDocumentCategory": "",
"AccountingDocExternalReference": "",
"CustomerAccountAssignmentGroup": "",
"AccountingExchangeRate": "",
"CustomerGroup": "",
"AdditionalCustomerGroup1": "",
"AdditionalCustomerGroup2": "",
"AdditionalCustomerGroup3": "",
"AdditionalCustomerGroup4": "",
"AdditionalCustomerGroup5": "",
"SlsDocIsRlvtForProofOfDeliv": ,
"CustomerTaxClassification1": "",
"CustomerTaxClassification2": "",
"CustomerTaxClassification3": "",
"CustomerTaxClassification4": "",
"CustomerTaxClassification5": "",
"CustomerTaxClassification6": "",
"CustomerTaxClassification7": "",
"CustomerTaxClassification8": "",
"CustomerTaxClassification9": "",
"TaxDepartureCountry": "",
"VATRegistrationCountry": "",
"SalesOrderApprovalReason": "",
"SalesDocApprovalStatus": "",
"OverallSDProcessStatus": "",
"TotalCreditCheckStatus": "",
"OverallTotalDeliveryStatus": "",
"OverallSDDocumentRejectionSts": "",
"BillingDocumentDate": "",
"ContractAccount": "",
"AdditionalValueDays": "",
"CustomerPurchaseOrderSuplmnt": "",
"ServicesRenderedDate": ,
"FashionCancelDate": ,
"RetailAdditionalCustomerGrp6": "",
"RetailAdditionalCustomerGrp7": "",
"RetailAdditionalCustomerGrp8": "",

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206 PUBLIC Product Overview
 "RetailAdditionalCustomerGrp9": "",
"RetailAdditionalCustomerGrp10": "",
"to_BillingPlan": {
"__deferred": {
"uri": ""
}
},
"to_Item": {
"__deferred": {
"uri": ""
}
},
"to_Partner": {
"__deferred": {
"uri": ""
}
},
"to_PaymentPlanItemDetails": {
"__deferred": {
"uri": ""
}
},
"to_PrecedingProcFlowDoc": {
"__deferred": {
"uri": ""
}
},
"to_PricingElement": {
"__deferred": {
"uri": ""
}
},
"to_RelatedObject": {
"__deferred": {
"uri": ""
}
},
"to_SubsequentProcFlowDoc": {
"__deferred": {
"uri": ""
}
},
"to_Text": {
"__deferred": {
"uri": ""
}
}
},
"to_ScheduleLine": {
"__deferred": {
"uri": ""
}
},
"to_SubsequentProcFlowDocItem": {
"__deferred": {
"uri": ""
}
},
"to_Text": {
"__deferred": {
"uri": ""
}
},
"to_ValueAddedService": {
"__deferred": {
"uri": ""
}
}

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Product Overview PUBLIC 207
 }

1.10.2.2 Configuring Cloud Connector

Context

Procedure

1. Logon to the cloud connector system.

2. Choose the subaccount configured for SAP Returnable Packaging Management Application Tenant.
3. Choose Cloud To On-Premise.

 Note

Status of the required system should be Reachable.

A list of configured internal systems is displayed.

4. Choose the required Internal System (ABAP system) and ensure that the resource path exists.

5. Choose to add a resource path for the selected internal system and enter the required information.
6. Choose Save.

 Note

The application displays error 403 Forbidden if the resource is inactive or disabled.

1.10.2.3 Configuring Destination in SAP BTP

Context

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208 PUBLIC Product Overview
Procedure

1. Logon to SAP BTP cockpit and go to the subaccount for SAP Returnable Packaging Management.

 Note

In Destination, you should be able to view the destination s4-connectivity. This destination is necessary
to establish connectivity with the SAP S/4HANA system. For more information, see Connecting to SAP
S/4 HANA Cloud.

2. Choose s4-connectivity and select Check Connection to verify the connectivity.

1.10.2.4 Configuring Stock Attributes in SAP Returnable

Packaging Management

Context

Procedure

1. On the SAP Fiori launchpad, choose Configure Stock Attributes.

2. Choose Create.
3. On the next screen, enter the required data in the Stock Attributes tab.
4. Go to to Manage Scheduled Jobs app.
5. Select the Retrieve Stock Data job and choose Run Now.
The app displays Last Run Status as Success.

1.11 Components for Incidents

The following components are available:

Components for Incidents

Component Description

LO-RL SAP Returnable Packaging Management

LO-RL-AP Automatic Posting Integration

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Product Overview PUBLIC 209
Component Description

LO-RL-MD Master Data Integration

Reporting Incidents

To report an incident, provide sufficient information to help us understand your issue quickly.

 Tip

You can also refer the troubleshooting section that addresses common issues when using SAP Returnable
Packaging Management. For more information, see Troubleshooting [page 194].

For your reference, you can use the following format to provide information regarding the issue:

• Subject
Provide app name and concise information on the issue.
• Description
• Current behavior.
• Steps to replicate the error.
• Attachments
Screenshots or videos.

 Remember

Create one incident to track only one issue. If you have multiple issues, then create multiple incidents
accordingly.

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210 PUBLIC Product Overview
Important Disclaimers and Legal Information

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Any software coding and/or code snippets are examples. They are not for productive use. The example code is only intended to better explain and visualize the syntax
and phrasing rules. SAP does not warrant the correctness and completeness of the example code. SAP shall not be liable for errors or damages caused by the use of
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SAP supports a culture of diversity and inclusion. Whenever possible, we use unbiased language in our documentation to refer to people of all cultures, ethnicities,
genders, and abilities.

SAP Returnable Packaging Management - User Guide

Important Disclaimers and Legal Information PUBLIC 211
www.sap.com/contactsap

© 2025 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form

or for any purpose without the express permission of SAP SE or an SAP
affiliate company. The information contained herein may be changed
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contain proprietary software components of other software vendors.
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THE BEST RUN