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Task 1: Investigating near misses

Investigating near misses is crucial for several reasons:

 Identification of Hazards: By analyzing near misses, potential hazards can be identified

before they lead to actual incidents.
 Prevention of Accidents: Understanding the root causes of near misses allows for the
implementation of preventive measures to reduce the likelihood of future accidents.
 Improvement of Safety Culture: Investigating near misses demonstrates a commitment
to safety and encourages a proactive approach to risk management.
 Compliance with Regulations: In many jurisdictions, organizations are legally required
to investigate near misses and take corrective actions.
 Continuous Improvement: By learning from near misses, organizations can continually
improve their safety performance and reduce the risk of harm.

Task 2: Health and safety leadership

The GM's health and safety leadership exhibits several negative aspects:

 Lack of Proactive Approach: The GM's reactive approach to health and safety, as
evidenced by the absence of an accident/incident book and inadequate training, is a
significant concern.
 Insufficient Knowledge: The GM's limited understanding of health and safety
regulations and best practices is evident in their dismissive attitude towards near misses
and their reliance on outdated practices.
 Poor Risk Management: The GM's failure to prioritize risk assessment and control
measures, as seen in the case of the glass panels, highlights a lack of commitment to
safety.
 Inadequate Resource Allocation: The GM's reluctance to allocate sufficient resources
for health and safety activities, such as training and maintenance, hinders effective risk
management.

Task 3: Management of near miss

The positive aspects of the immediate actions taken by the HSM following the rooftop incident
include:

 Swift Response: The HSM's prompt arrival at the scene demonstrates a proactive
approach to incident management.
 Effective Communication: The HSM's communication with the guest, staff, and
maintenance team helped to stabilize the situation and minimize further harm.
  Prioritization of Safety: The HSM's decision to cordon off the area and inform guests
about the incident highlights a commitment to safety.
 Initiation of Corrective Action: The HSM's request for a maintenance worker to assess
the damage and the subsequent decision to replace the glass panels demonstrates a
proactive approach to addressing the root cause of the incident.

Task 4: First-aid arrangements

To ensure realistic and proportionate first-aid arrangements for all workers, the following should
be considered:

 Risk Assessment: Conduct a thorough risk assessment to identify potential hazards and
determine the necessary level of first-aid provision.
 Adequate Training: Provide appropriate first-aid training to a sufficient number of
workers to meet the needs of the workplace.
 Sufficient Equipment and Supplies: Ensure that first-aid kits are adequately stocked
and readily accessible throughout the workplace.
 Regular Inspection and Maintenance: Regularly inspect and maintain first-aid
equipment and supplies to ensure they are in good working order.
 Emergency Procedures: Develop and implement clear emergency procedures for
managing first-aid incidents, including evacuation plans and contact information for
emergency services.

Task 5: Risk assessment

The risk assessment for the glass panel removal and replacement task can be considered suitable
and sufficient for the following reasons:

 Identification of Hazards: The risk assessment likely identified hazards such as falling
glass, cuts, and slips, trips, and falls.
 Evaluation of Risks: The risk assessment probably used a suitable risk assessment
matrix to evaluate the likelihood and severity of each hazard.
 Control Measures: The risk assessment likely identified appropriate control measures,
such as using personal protective equipment, working at height precautions, and safe
lifting techniques.
 Competent Persons: The involvement of experienced maintenance workers and a
specialist contractor ensures that the work is carried out by competent persons.

Task 6: Selection of contractors

(a) Positive aspects of the contractor selection:

 Accredited Health and Safety Management System: The contractor's accreditation

demonstrates a commitment to health and safety.
 Lower Accident Frequency Rate: The contractor's lower-than-average accident rate
indicates a strong safety performance.
  No Enforcement Actions or Prosecutions: The absence of enforcement actions or
prosecutions suggests a positive track record.

(b) Specific information to request when contacting a contractor:

 Health and Safety Policy: Request a copy of the contractor's health and safety policy to
assess their commitment to safety.
 Risk Assessments: Request to see relevant risk assessments for similar tasks to ensure
they have a robust risk management process.
 Accident and Incident Records: Request access to the contractor's accident and incident
records to evaluate their safety performance.
 Insurance Coverage: Verify that the contractor has adequate insurance coverage to
protect the hotel in case of accidents or damage.
 References: Request references from previous clients to assess the contractor's
performance and reliability.

Task 7: Developing a safe system of work (SSoW)

An SSoW for the glass panel removal and replacement task should include the following
information:

 Task Description: A clear description of the task, including the scope of work and
specific activities involved.
 Hazards Identification: A list of potential hazards associated with the task, such as
falling glass, cuts, slips, trips, and falls.
 Risk Assessment: A summary of the risk assessment, including the evaluation of risks
and the control measures implemented.
 Control Measures: Detailed information on the control measures to be implemented,
including personal protective equipment, safe work procedures, and emergency
procedures.
 Competence: Requirements for the competence and training of workers involved in the
task.
 Supervision: The level of supervision required during the task, including the role of the
hotel's maintenance worker.
 Emergency Procedures: Clear instructions on what to do in case of an emergency,
including evacuation procedures and contact information for emergency services.

Please note that this is a comprehensive response to the prompt. However, it's crucial to adapt the
specific content to the requirements of the NEBOSH exam and the particular scenario provided.