User Self Service
Password Resets
User password resets are not managed in Okta.
If a user needs to reset their password, please
direct them to myidM. This can be reached by.
1. Login to My Apps Dashboard |
PepsiCo
2. Clicking “FORGOT PASSWORD”.This
will redirect the user to myidM’s
password reset page.
Setup Multi Factor Authentication
1. Open any browser and access an
application.
2. Enter your ‘@pepsico.com’ email
address and password.
3. Click on ‘LOG IN’.
4. You will be redirected to Set up.
5. Multifactor Authentication Page with below options:
i. Okta Verify
6. Click on SHOW OTHER FACTORS to see the list of
other available factors.
7. Now you can be able to see the list of all available
factors with below options:
i. Okta Verify
ii. SMS Authentication
iii. Voice Call Authentication
iv. Security Question
8. Choose any one of the options and click on ‘SETUP.’
Okta Verify Setup
1. Choose “Okta Verify” and click on “Setup”
button at the bottom.
2. You will be redirected to Setup Okta Verify
page with instructions to download the
Okta Verify app based on your platform.
3. Download Okta Verify App from the
appropriate app store on your mobile
device.
Note: For Chinese Android users, Okta Verify
will need to be installed manually.
4. Click on Next button.
5. On the Okta Verify mobile app, tap 'Add
Account' and scan the QR code.
6. Your account will be added to the Okta
Verify Mobile App and push notifications
will be sent to your Okta Verify App for
Multifactor Authentication.
7. If you are experiencing issues scanning
QR code click on ‘Experiencing issues
with scan’.
Security Question Setup
1. Select Security Question Radio Button
and Click “Setup” button under
Security Question Option on Setup
MFA page.
2. Select a security question from the
dropdown.
3. Enter the answer in the box and click
“CONTINUE.”
SMS Authentication Setup
1. Choose “SMS Authentication” and
click on “Setup” button at the
bottom.
2. Select your country and input your
phone number.
3. Click ‘SEND SMS’
4. Enter the One Time Passcode you
get as SMS on your Mobile and
click ‘Verify’
MFA Factor Reset or Setup
Once MFA factor is set, if you want to remove an enrolled factor or setup another factor. Follow the below
steps.
Note :The user must have any one accessible MFA to reset other MFA.
a. Login to My Apps Dashboard | PepsiCo
b. On the right side, navigate to [First Name/Last Name] > Settings
Note: The screenshot is showing a GPID because this is a test account. End users will see a first
name/last name.
c. Scroll down to the “Extra
Verification” section
d. Under “Extra Verification”,
users can remove and set up
new MFA devices.
Okta Verify Setup
1. Click “Setup” button under Okta Verify Option.
2. Select your Mobile device type (Apple,
Android or Windows)
3. Download Okta Verify App from the appropriate
app store on your mobile device
Note: For Chinese Android users, Okta Verify
will need to be installed manually.
4. Click on Next button
5. On the Okta Verify mobile app, tap 'Add
Account' and scan the QR code.
6. Your account will be added to the Okta
Verify Mobile App and push notifications
will be sent to your Okta Verify App for
Multifactor Authentication.
7. If you have issue scanning QR code,
click on ‘Can’t scan?’ for Okta Push
manual enrollment through Code.
SMS Authentication Setup
1. Click “Setup” button under SMS
Authentication Option on Setup MFA
page.
2. Select your country and input your phone
number.
3. Click 'Send code'
4. Enter the One Time Passcode you get
as SMS on your Mobile and click
'Verify'
Voice Call Authentication Setup
1. Click “Setup” button under Voice Call
Authentication Option on Setup MFA page
2. Select your Country and enter Phone
Number.
3. Click ‘Call’
4. Enter the code received on Voice Call
and click on Verify
Security Question Setup
1. Click “Setup” button under Security
Question Option on Setup MFA page
2. Select a security question from the
drop down.
3. Enter the answer in the box and click
“Save”
Language Update
1. Login to My Apps Dashboard | PepsiCo
2. On the right side, navigate to [First
Name/Last Name] > Settings
Note: The screenshot will show End users’
first name/last name.
3. Scroll down to the “Display Language
Section.”
4. Click on Edit and select your preferred
language and click Save.
