SVKM’s NMIMS Anil Surendra Modi School of Commerce (ASM SOC)

Course Outline
Academic Year: 2024 – 25

Course Code
Soft skills
Course Title
Anuradha Shukla (Dr.)
Course Instructor/s
2
Course Credit
Program and BBA - Semester - II
Semester
Learners are expected to have open-mindedness, basic communication skills, and a commitment to
Pre-Requisite
learning and mastering soft skills.
To prepare the students with relevant soft skills needed to make a positive impression in
the workplace.
1. Capability of analysis, appraisal, and interpretation of the qualitative and quantitative data
Learning Objectives
used in Decision Making (PLO4)
2. Skill for effectively communicating through both oral and written means (PLO6)
3. An understanding of social cues and contexts in social interaction (PLO8)
Students will:
CLO 1: Learn how to manage self and be sensitive towards others while projecting oneself in the
dynamic professional world. (PLO6)
CLO 2: Know how to create concise and compelling personal branding using oral and written
Learning Outcomes means of communication. (PLO6)
CLO 3: Develop group discussion, networking skills needed for social well-being and
professional confidence (PLO8)
CLO 4: Be able to research, analyse and interpret information and present in the most
professional manner. (PLO4)

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 Soft skill development workshop is a programme for overall development of the students,
creating skills necessary for enhancing employability as well as entrepreneurial abilities of
Course Description
students. The programme covers lectures, workshops, and demonstrations. That motivates
students for their overall development.

Evaluation Pattern: (ICA Components)

Specific
%
Assessment AOL Instruments Intended CLOs to be Assessed
Weightage
Methods / Task
CLO 1 CLO 2 CLO 3 CLO 4
Impression Management (05) 05
Exercises /
Role Plays (05) 05
Activities/ 40%
Resume Building (05) 05
Assignments
Elevator Pitch (05) 05
G.D. 20% Group Discussions (10) 10

Presentations 40% Group Presentations (20) 20

Course Session Plan for 2 Credit Courses (30 hours):

Reference Materials
Sessions Modules Classroom Study Material
Pre-Read
Discussion

Module 1: Mastering Professional Presence: (Self-Management, EI, Impression Management, and Business Etiquette (CLO 1 & 2))

1. Diagnostic Test
Ice Breaking Diagnostic test.doc
1 and 2 To identify types of learners and the -NA- Activity and
gaps in their understanding of the Diagnostic Test
subject
2
 Reference Materials
Sessions Modules Classroom Study Material
Pre-Read
Discussion
2. Self-Awareness Test Howard Gardner’s Multiple
Learning Outcome Class Activity: A Intelligence Test (Excel File)
Learners will be able to gauge the Case Study: What Self Awareness Tree of my Life /
initial level of their attitude/ skills/ looks like.doc Letter to future
knowledge of the subject. They will self
become more self-aware.
3. Self-Management: Time / Self-Management Kit:
Activities-
Stress Management & Teamwork  Time Management Test
Time/Stress
Self-assessment Test  Stress Management Checklist
Management/
 Teamwork Test
Teamwork
4. Positive Attitude: Components
and Functions
3 and 4 Learning Outcome
Learners will develop self- eBook: 50 Positive Habits to
management techniques to sustain PAQ Test/ PPT Transform
Self-assessment Test
themselves in the dynamic work Discussion your Life
environment by effectively using
intrapersonal and interpersonal
skills.

3
 Reference Materials
Sessions Modules Classroom Study Material
Pre-Read
Discussion
5. Various Emotions and States

6. Importance of EI in Personal
and Business Life Read: 12 Elements of EI.pdf OR
Learning Outcome Watch: 12 traits emotionally Emotional Intelligenec.PPT
Case study /
Students will be able to understand intelligent people share By Daniel Case Study of CiCi.pdf
5 and 6 PPT
various emotions and their Goleman
Discussion
importance in the business world. https://youtu.be/cr8sLxde1m8?si
=KYRgE7vngxuasO0W

7. Emotional Competencies
8. Leadership through the Emotional Competencies
PPT Discussion
application of EI Defined.pdf
Learning Outcome
The student will be able to identify
7 and 8 and regulate their emotions and Read: EI Participant Guide.pdf
understand the emotions of others, https://www.ddiworld.com/blog Classroom
thereby building relationships,
/emotional-intelligence- Discussion
reducing team stress, defusing
competencies-for-leaders
conflict, and improving job
satisfaction.
9. Relevance of first impression, Activity A Class Activity _ Goffman’s
and how to manage a positive Self-Monitoring Scale followed by Impression Management
9 and 10
image Discussion

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 Reference Materials
Sessions Modules Classroom Study Material
Pre-Read
Discussion
10. Digital Citizenship and
Positive Impressions on Virtual
Platform Read Article:
Learning Outcome https://www.itisaras.org/projectd Self-Assessment
Students will learn the various haara/2020/09/01/an- Test on DC
factors that lead to first impressions,
the relevance of first impressions, undervalued-goal-in-the-virtual- followed by
and how to manage a positive world-digital-citizenship-and- discussion Digital Citizenship Assessment
image in various corporate positive-online-behaviour/ Worksheet
situations. They will also analyze
responsible presence on virtual
platforms.
11. Creating Infographics on
Watch:
Impression Management using How_to_make_an_engaging_inf
https://youtu.be/36SIUe_mOZU? Canva Tutorial
Graphical Design ographic.pdf
si=bYUv-xSfF-ixNK7I
Graded ICA Art-of-infographics.pdf
12. Business Etiquettes: internal/
external
Learning Outcome
11 and 12
Students will learn how to present
information online using graphic
PDF PPT Discussion
design technology. Business Etiquette Kit
They will also understand various  Global Manners
business & cultural etiquette for  Email Etiquette
their future professional life  Dressing & grooming
situations.  Etiquette with Peers &
13. Business Etiquette_ Stakeholders
Business Etiquette – Workplace
Role Plays Role Plays
Situations.pdf
13 and 14
14. Business Etiquette_ Business Etiquette – Workplace
Role Plays Role Plays
Situations.pdf
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 Reference Materials
Sessions Modules Classroom Study Material
Pre-Read
Discussion
Learning Outcome
Learners will demonstrate their
skills/knowledge on business
etiquettes by playing roles on various
business situations.
Graded ICA
Module 2: Building Connections: (Speaking, Networking and Confidence & Profile Building (CLO 3 & 4))

15. Gen Z Language: popular

pronunciation and Right Read Article:
pronunciation https://timesofindia.indiatimes.co
16. Impact of speaking skills on m/etimes/trending/gen-z-slang- Activity / PPT
listening, reading, and writing words-explained-30-terms-you- discussion
Learning Outcome need-to-
While being aware of the popular use know/articleshow/113587416.cms
15 and 16 of GenZ language, students will
understand the importance of using
appropriate language at business Communicative English.PPT
meetings. They will also evaluate the
PDF: Importance and Classroom
reciprocal impact of four skills –
LSRW. Development of LSRW Discussion

Read:
17. Speech to transform your Read:
https://www.linkedin.com/pulse
persona -Public Speaking Skills Discussion/ https://www.exforsys.com/care
17 and 18 /role-communication-skills-
Demonstrations er-center/personality-
personality-development-
development/importance-of-
raghuvanshi/
speech.html

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 Reference Materials
Sessions Modules Classroom Study Material
Pre-Read
Discussion
18. Self-promotion in Viva & PDFs:
Interview Skills 18. Common Interview
Questions and Answers
Learning Outcome Are you ready for this? : Read PDF Mock 18. Self-promotion Techniques
Learners will confidently be able to AI-based Behavioural Analyser for Interviews/
articulate their knowledge, skills and Interviews/Viva Techniques
value propositions to their potential
employers using subtle ways of self-
promotion.
GD topics using
19. Difference between GD & 1. Mind Map
1. Watch: How to Mind Map with
Debate 2. Fishbone PDF: Essential Skills for GD
Tony Buzan
Diagram
https://youtu.be/u5Y4pIsXTV0
20. GD skills Using Creativity in
problem solving & decision
19 and 20 making
Learning Outcome
Students will be able to demonstrate
skills like communication, Mock GD 1. Mind Map Ideas.doc
Confidence, Critical thinking, 2. Fishbone Diagram.pdf
Read: Edward De Bono’s Six
problem solving and collaboration 3. Six Thinking Hats
Thinking Hats.pdf
while passing through selection Worksheet
process.
21. – 22. Mock-GDs
Learning Outcome Group Discussion
Students will meet out of class for Techniques.pdf
21 and 22 OCAC for GD GD ICA
academic collaboration and ICA
preparation.
Graded ICA

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 Activity: What
23. Capabilities, Confidence and does it denote…
Watch:
Creative Confidence followed by Confidence Building Kit.rar
https://www.ted.com/talks/davi
24. Confidence in Corporate discussion
d_kelley_how_to_build_your_crea
Meetings, Interviews and
tive_confidence?utm_campaign=te
23 and 24 complex business situations
dspread&utm_medium=referral&
utm_source=tedcomshare
Learning Outcome PPT Discussion
Student will learn how to develop
Also read: (PDF) Overconfidence
confidence and win over others in
business world.
25. Art of Networking & its Activity_ based Learn to Love Networking.pdf
benefits on pre –read Managing Yourself: A Smarter
Read: https://imageworks.sg/art-
prepare your Way to Network
of-networking/
Networking
Action Plan
26. Professional profile & resume
building

Learning Outcome
25 and 26 Students would learn various best
practices of networking and Resume Formats (Word /
Read: How to Make Your Resume Resume Writing
understand various kinds of Canva)
Match the Job Description / Use Sample
networking skills, techniques and Sample Resumes
Resume
how to adapt to challenging
situations that lead to connecting to
industry experts and business
conversions. Also will get tips on
how to build stellar resume.
Graded ICA

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 27. Elevator Pitch – (Short Video
of Self-Introduction and call for
internship opportunity)
Drafting of an
Learning Outcome Read HBR Article: The Art of How to write elevator pitch.pdf
Elevator Pitch
27 Students will learn about an elevator Elevator Pitch
script
pitch and its importance, they will
also learn how to draft an elevator
pitch for self and create a video.
Graded ICA
28 & 29 & 30 - Creativity Problem
Solving & Innovation Group Why Creativity and Innovation
OCAC for Research based Group
Presentations in today s business.pdf
Presentations
Graded ICA ICA
28 & 29 Learning Outcome (Sessions 28 & 29 & 30)
and 30 Students will understand Creativity, Problem Solving and Innovation in the human history and development. They will learn extracting
information, processing it and prepare group presentations. They will also evaluate historical, social and economic impact of those inventions
on present world. This research activity will engage students out of class to collaborate and work on group presentations by critical analysis
and summarisation of the information. This will instil skills like teamwork and time management. (Note: Presentation topics in the ICA
file)

Text Books Used:

 M. Kamin. (2013). Soft Skills Revolution: A Guide for Connecting with Compassion for Trainers, Teams,
and Leaders. Pfeiffer
Reference Books Used:
 Goleman D. Emotional Intelligence. (1996) BLOOMSBURY
 DuBrin, Andrew J. Impression Management in the Workplace: Research, Theory and
Practice, Taylor & Francis Group, 2010
 Erkens, C., Schimmer T. and Vagle N. (2019). Growing tomorrow’s citizens in today’s classrooms:
assessing seven critical competencies. Solution Tree Press
 Mukhopadhyay, L. et al. (2013). English for Job Seekers. Foundation Books.
 Patnaik, Priyadarshi. (2011). Group Discussion and Interview Skills. Foundation Books.
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  Fine, Debra. (2005). The fine art of small talk. Hyperion Books
 O’Hair, Dan. (2016). A Pocket Guide to Public Speaking (5th Edition). Bedford /St. Martin’s A
Macmillan Education Imprint

Research Embedded Learning

Case Studies used (Mention Number): 02

Research Papers used (Mention Number): 01

News articles/web resources used (Mention number): 12

Research-Based ICA Components:

Component Marks
Research based Presentation 20
Preparing Elevator Pitch Video 05
Preparing Infographics 05

Out-of-Class Academic Collaboration (OCAC)

OCAC-Based ICA Components

Component Marks
Group Presentation 20
Group Discussion 10
Role Plays 05

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Total Marks of Internal Continuous Assessment (ICA): 50 Marks

Distribution of ICA Marks:

No. of Description of ICA Marks

components
Infographics on Impression Management (05)
Role Plays (05)
1 20
Resume Building (05)
Elevator Pitch Video (05)
2 Group Discussion 10

3 Group Presentations 20

Total Marks 50

Prepared by Course Anchor Checked by the Program Chairperson Approved by Associate Deans
Course Anchor Name: Name: Name:
Anuradha Shukla (Dr.) Yogesh Funde (Dr.)

Signature Signature
Signature:

Minu Mehta (Dr.)

Approved by Dean – ASM SOC

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