AVEVA™ Asset Information Management - Advanced
on CONNECT Service Description
[Link]
Contents
AVEVA Asset Information Management - Advanced on CONNECT ........................ 4
Document Purpose and Audience ........................................................................................................... 4
About AVEVA Asset Information Management - Advanced on CONNECT ................................................ 4
Service Overview .................................................................................................................................... 6
Service Limitations ................................................................................................................................. 8
Regional Cloud Availability ....................................................................................................................10
Hardware and Software Requirements ..................................................................................................11
Security Standards and Compliance .......................................................................................................12
Decommission of the Service .................................................................................................................12
High Availability, Business Continuity, and Data Protection ...................................................................12
Service Level Commitment ....................................................................................................................13
Additional Services ................................................................................................................................13
Appendix A: File Types Supported by the File Viewer .............................................................................13
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA Asset Information Management - Advanced on
CONNECT
Last revision: Tuesday, April 23, 2024
Document Purpose and Audience
Document Purpose
This document describes AVEVA Asset Information Management - Advanced on CONNECT, including
key features and limitations, as well as the operational parameters.
This document must be read in conjunction with the CONNECT service description, which describes
the common services available for all functional digital services on CONNECT. Any additions or
exceptions to the common services are described in this document.
Audience
The audience of this document are IT departments and business decision makers who are
investigating whether to leverage AVEVA cloud offers in their own IT landscape.
About AVEVA Asset Information Management - Advanced on
CONNECT
AVEVA Asset Information Management - Advanced is a flexible and standards driven information
visualization and consolidation service. AVEVA Asset Information Management - Advanced gathers
data from multiple information sources and systems to deliver intuitive access to the Digital Twin. It
provides a single source of information that accurately describes the current condition of the physical
asset, rather than how it was initially designed.
The solution delivers a fully scalable, predictable, and repeatable SaaS infrastructure for asset
information for universal access to engineering and operations personnel. It allows customers to
connect their on-premises and cloud engineering, maintenance, and operational data sources with an
information-standards driven, non-intrusive cloud Asset Information Management (AIM) portal.
AVEVA Asset Information Management - Advanced provides capabilities to configure and upload a
customer Class Library Definition and provides a fully scalable capture, transform and consolidate
capability for processing customer information.
Key Benefits
• Capture and cross-reference cross-functional information in 1D, 2D, and 3D
• Rapidly locate information to support sound decision-making
• Visualize data, documents, drawings, and models via preferred web browser
• Integrate data from on-premises or cloud systems to accelerate digital transformation
• Describe data in a compliant and standards-driven representation
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
Key Features
• Full cloud-based capture, transform, and consolidate processing capability
• Secure, managed Asset Information Management environment
• Information standards driven configuration
• Enhanced registers processing
• Intuitive user experience, with built-in 2D and optional 3D streamed visualization
• Information from multiple sources is displayed in context
Architecture
The functional architecture for AVEVA Asset Information Management - Advanced service is shown in
the following diagram.
AVEVA Asset Information Management - Advanced is a standards-driven information management
solution. It is built from the following set of optional and mandatory components that are deployed in
the cloud:
• AVEVA Asset Information Management - Advanced (mandatory)
• Faceted Search (mandatory)
• AVEVA Data Pipeline (mandatory)
• AVEVA Information Standards Manager (mandatory)
• AVEVA 3D Visualization Service (3DVS) (mandatory)
• AVEVA Insight BI Gateway (optional)
• AVEVA Work Tasks (optional)
• AVEVA Document Connector (optional)
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
The Data Pipeline is used to capture, interpret, and consolidate data from either AVEVA products or
third-party systems. This data can consist of three-dimensional models, documents and drawings and
engineering metadata. A dedicated Document Connector can easily transfer documents and
corresponding metadata from a Document Management System (DMS) to the AVEVA Asset
Information Management - Advanced solution (see the current component release for the DMS
systems supported). The capture, transformation and loading process can be organized and
orchestrated easily using AVEVA Work Tasks, allowing notifications and easy scheduling of those
activities.
Once the data has been loaded into the cloud and processed by the AVEVA Data Pipeline service, it is
automatically loaded into AVEVA Asset Information Management - Advanced. This consists of the
Workhub persistent store and Workhub services which provide data to the AVEVA Asset Information
Management - Advanced web application. The Faceted Search component provides the ability to
search keywords and item, tag, and document names in the content of the document files.
The rules that drive the capture, interpretation, and consolidation processes are defined using AVEVA
Information Standards Manager. These processes allow the data to be presented in a common data
model using consistent naming conventions that can be uploaded to the cloud. AVEVA BI Gateway
can be used to generate reports around data quality, consistency and completeness of the project
based on rules defined in AVEVA Information Standards Manager as well as reporting against any
type of data available in the AIM database.
The 3D Visualization Service provides the web application access to interactive video streaming of
uploaded 3D models. The 3D Visualization Service provides translation services that transform the
uploaded 3D models into GPU optimized cached files that are used during video streaming.
Service Overview
AVEVA Asset Information Management - Advanced is provisioned on CONNECT. It is deployed on a
per customer/per environment basis.
AVEVA Asset Information Management - Advanced provides users the ability to search, view and
navigate engineering information. Its powerful mapping system allows related information to be
automatically linked together to add context which provides a single environment to view and
understand information from multiple systems.
• Search Features
o Simple Search
This refers to simple string searches using part of keyword or a wildcard character. The
searches are applied to either the identifier or name of the item. Filters that are defined as
part of the class library can be applied to these searches.
o Advanced Search
The advanced search functionality provides the ability to filter search results, based on the
criteria that certain users (with appropriate rights) have created for others to execute. The
criteria can be:
– Constituent class of the Items
– Attribute relationship between Items
– Attributes of related Items
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
o Query Forms
Query Forms provide the ability to find information using a form-based search mechanism.
The query forms can be displayed within the form or as a table view. Query forms can be
pre-defined to search based on applicable types.
o Faceted Search
Faceted search is a search capability which provides the ability to search keywords and item,
tag and document names in the content of the document files. The search results can be
filtered based on the selection of the specific engineering attribute values. The list of
attribute values that can be filtered are configurable through a service request.
• Summary Views
When an item is selected, a summary view is displayed containing multiple panes that display
different types of information. The content of the panes in the summary view is different,
depending on the type of item being displayed and based on the high-level core classification of
the object, for example equipment, document and event, etc. Typical information that is
displayed includes attributes, relationships, and for documents a file viewer which displays a
rendition of the document or drawing file associated to the document.
• Document Visualization
The default view for a document on selection is its associated rendition file, displayed in a file
viewer. For a list of supported file types for the file viewer, see Appendix A: File Types Supported
by the File Viewer on page 13. Other file types can be uploaded but they will not be displayed in
the file viewer.
In all cases, the file can be downloaded through the user interface for viewing in a native
application or browser if supported.
Additional processing is applied to Microsoft Word, Excel, PowerPoint and PDF documents, and
AutoCAD and MicroStation drawings. In these cases, tags are extracted from the file content and
the corresponding renditions include hotspots for the tags displayed in the file viewer.
• Three-Dimensional Visualization
The default view for a three-dimensional model on selection is its associated three-dimensional
file, displayed in a three-dimensional file viewer.
The viewer supports, panning, zooming, clipping and sectioning of the three-dimensional model.
Any tags that are hotspotted can be selected and it is possible to perform measurements
between two selected points.
The viewer supports the ability to run visual queries against the three-dimensional model. This
allows the user to define a query and project the results of the query within the context of the
three-dimensional model.
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
• AVEVA Point Cloud Manager Visualization
AVEVA Asset Information Management - Advanced solution supports the integration with AVEVA
Point Cloud Manager. If an integration is enabled through CONNECT, it is possible to view bubble
views within an embedded AVEVA Point Cloud Manager Viewer.
The viewer supports panning and zooming, and any tags that are hotspotted can be selected. Any
tags that have a reference to a bubble view will automatically open the bubble view with it
zoomed to the selected tag when the reference is selected.
• User Management
All users and user groups are defined and managed using CONNECT, which includes assignment
to access specific AVEVA Asset Information Management - Advanced instances within CONNECT.
AVEVA Asset Information Management - Advanced supports multiple roles, with each role
defining a set of permissions. All users are assigned to at least one role and may be assigned to
multiple roles.
System User Roles:
o Default User - Read only access
o Core Team Admin - General use, with permissions defined during service setup if role is
required
o Power User - General use, with permissions defined during service setup if role is required
o Administrator - Full access, able to alter configuration via UI
o ImportProgress - Able to view Load Status and Load Reporting report pages
o ImportReport - Able to download Load Reports
o Data Pipeline - Service role that allows a user to be able to invoke Ingestion API in AVEVA
Data Pipeline using a user access token
o Load Reporting User – Can see the load reporting site and perform actions such as
getLoadReports and GetRemediations
AVEVA Asset Information Management - Advanced also allows users to build custom roles.
• CONNECT
AVEVA Asset Information Management - Advanced can be deployed at the account or the folder
level within CONNECT.
Service Limitations
The following table presents examples of operational parameters and known limitations for a
standard AVEVA Asset Information Management - Advanced instance.
These values are guidelines only as system performance is highly dependent on the data, data model,
concurrent usage, and user activity profile for the specific instance.
It is recommended that any specific implementation requirements are discussed with the AVEVA
team.
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
Area Summary Criteria, Notes
Documents Maximum number of Document Records 1.2 million
in one instance
Data Maximum number of tags in one instance 2.5 million
3D RVM files and ZGL files 20 GB for RVM
9 GB for ZGL is the maximum file size
allowed for publishing
Data File upload 5 GB is the maximum file size. For files
Pipeline above this limit, the multi-part upload
mechanism is required.
Concurrent Maximum number of users to an instance 100
users at any one time, based on assumed usage
patterns excluding document viewing
Asset Information Management - Advanced has the following additional limitations:
1. Data Ingestion
The Data Pipeline is a highly flexible capture, interoperate and consolidate capability. It is
designed to consume information of multiple formats containing multiple content.
There can be some cases where the submitted documents cannot be processed due to the
complexity or structure of their content. AVEVA will endeavor to assist customers to address
these issues, but this may not be possible in all cases.
2. Documents
AVEVA Asset Information Management - Advanced provides the ability to view submitted
documents that are supported by the document viewer in a rendered format that can be viewed
in a web browser. Non supported documents can be downloaded.
There can be some cases when the rendered documents are not exactly the same as the source
documents. AVEVA will endeavor to assist customers to address these issues, but this may not be
possible in all cases, due to limitation in the rendering technology, and where the use of
embedded non-standard (custom) fonts, symbols or externally referenced content has occurred.
There can also be some cases when the documents cannot be rendered and will time out due to
their size or content complexity. In these cases, it is recommended that the documents are
downloaded and viewed by the client using the appropriate viewer or authoring application.
3. Printing
When printing large documents, for example, greater than 100 pages, it is possible for the viewer
to run into browser memory constraints. In these cases, it is recommended that larger documents
are downloaded as PDF files and then printed.
The maximum number of pages that can be printed for a given document is 200. For documents
that have a greater number of pages it is recommend that these documents are downloaded and
printed.
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
Regional Cloud Availability
AVEVA Asset Information Management - Advanced is accessed via the public Internet using
HTTPS/TLS (a secure transport mechanism). The web applications can be accessed via any supported
web browser.
AVEVA Asset Information Management - Advanced can be deployed in the following regions:
Component Regions Restrictions
AVEVA Asset Information • Americas - Canada Central 3DVS must be deployed in the
Management - Advanced same region as AVEVA Asset
• Asia-Pacific - Singapore
Information Management -
3DVS
• Europe North - Ireland Advanced
Faceted Search
Data Pipeline
AVEVA Information
Standards Manager
Document Connector
AVEVA Work Tasks • Americas - Canada Central
• Americas - US West - California
• Asia-Pacific - Singapore
AVEVA BI Gateway • Americas - Canada Central
• Americas - US West - California
• Asia-Pacific - Singapore
• Europe North - Ireland
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
Deployments of AVEVA Asset Information Management - Advanced made before July 2023 in the
following regions will be maintained.
Component Regions Restrictions
AVEVA Asset Information • Americas - US East - Northern Virginia 3DVS must be deployed in
Management - Advanced the same region as AVEVA
• Asia-Pacific - Australia - Sydney
Asset Information
3DVS
• Asia-Pacific - Japan - Tokyo Management - Advanced
Data Pipeline
Faceted Search • Americas - US East - Northern Virginia
AVEVA Work Tasks • Americas - US West - California
AVEVA BI Gateway • Americas - US West - California
Hardware and Software Requirements
The AVEVA Asset Information Management - Advanced service can provide access to complex and
large documents, imposing requirements for a minimum-level of client hardware and software.
Graphical performance is optimized for supported browsers only (see supported browsers in the table
below).
Client Computer Hardware Requirements
Component Recommended
Processor 8 core, 3 GHz, 16 MB cache
Memory 16 GB
Graphics Card Intel Graphics
Software
Component Minimum Recommended
Operating Windows 10 Professional (64 bit)
system
iPadOS
Web browser Google Chrome (Windows, iPadOS) Google Chrome and Microsoft Edge are
recommended for optimal 3D performance.
Microsoft Edge (Windows)
Safari (iPadOS)
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
Security Standards and Compliance
For enhanced security AVEVA Asset Information Management - Advanced service follows these
practices:
• SOC2: The operational practices for the AVEVA Asset Information Management - Advanced
service are aligned with SOC2.
• Access control: Each AVEVA Asset Information Management - Advanced user requires a CONNECT
account, provided as part of the customer subscription when signing up to the CONNECT
framework agreement.
• Server-side encryption: AVEVA Asset Information Management - Advanced uses server-side
encryption with managed encryption keys to ensure the encryption of all data-at-rest throughout
the system.
Decommission of the Service
Upon request and confirmation from the customer to decommission an Asset Information
Management service, AVEVA will follow a process for the decommissioning and destruction of data to
include the deletion of all files and data held within the service.
Data is retained for at least 30 days after receiving the deletion request to safeguard against
accidental or wrongful deletion. After this period, the process of deleting data is initiated.
Refer to AVEVA Software Legal Information and Policies on the AVEVA Legal site at
[Link]
High Availability, Business Continuity, and Data Protection
To ensure high availability, business continuity, and data protection, AVEVA Asset Information
Management - Advanced follows the timelines given below.
Disaster Recovery
In the event of a service failure, AVEVA initiates a recovery process in accordance with RPO and RTO
objectives detailed below.
Cloud Service Recovery Point Objective
(RPO)
AVEVA Asset Information Management - Advanced 24 hours
Cloud Service Recovery Time Objective
(RTO)
AVEVA Asset Information Management - Advanced 24 hours
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
AVEVA™ Asset Information Management - Advanced on CONNECT Service Description
Service Level Commitment
AVEVA Cloud Services are governed by the AVEVA General Terms and Conditions.
The AVEVA Cloud Service Level Commitment is a supporting document that describes the service level
commitment for all available AVEVA Cloud Services.
Both documents are available on the AVEVA web site at [Link]
Additional Services
AVEVA offers an extensive collection of Customer Success Accelerators, well-defined, outcome-based
services that are designed to ensure you realize the maximum benefit from your investment in our
software through all the lifecycle stages of your software application.
For more details, visit the Customer Success Accelerators site at
[Link]
Appendix A: File Types Supported by the File Viewer
The following table gives a list of files supported by the File Viewer.
Type Extension
Text etf, txt, csv
Office xls, ppt, doc, xlsx, docx, dot, dotx, xlt,
xltx,xltm, xlsm, pot, pps, pptx, potx, ppsx
Open Document odt, ott, fodt, ods, ots, fods, odp, otp, fodp,
odf, odg, otg, fodg
AutoCAD dwg, dxf, dwf
Microstation dgn
Visio vsd, vsdx, vdx
Image dcm, dicom, dcim, dicm, jpeg, jpg, jp2, jpc tiff,
tif, png, bmp, gif, psd, psb, dib, pct, pic, pict,
wmf, emf, pcx, dcx, ras, pcd, tga, tpic, cal,
cals, ico, cur, xwd, sgi, wbmp, wpg, xbm, pgm,
pbm, ppm, img, svg
Application pdf, rtf, xhtml, xhtm, msg, eml, ncr, svg
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© Copyright 2024 AVEVA Group Limited and its subsidiaries. All rights reserved.
