Information Technology
Class IX
CHAPTER 1: Introduction to IT–ITeS Industry
Unsolved Questions
Ans 1. Software Development is the process of developing, designing and implementing software to solve a
particular problem.
Ans 2. The significance of using ICT in teaching and learning is:
(i) Classroom teaching has become more effective with smartboards and interactivewhiteboards.
(ii) Online tutorials, videos and lesson plans have contributed significantly to make the teaching-
learning process interesting and enriching.
(iii) Students can access any information through free and paid online educational services and
portals like YouTube channels, online tutorials, apps, etc.
(iv) Online assessments, exams, workshops and interactive sessions for the students can also be
conducted conveniently.
(v) With the implementation of information technology, the cost of accessing educational resources
is very low. It also makes it easier for students toaccess these resources from anywhere.
(vi) To manage school systems, many countries are using a software application called Learning
Management System (LMS). It offers many services for both students and teachers. To access LMS,
students and teachers can register themselves on its official website.
Ans 3. The technological domains that provide opportunities within the IT industry are primarily based on
three platforms:
(i) Software or Application Development
(ii) IT Application and Implementation
(iii) Information Technology enabled Services (ITeS)
Ans 4. The types of BPO services that are offered in India are:
(i) Online Data Entry and Processing
(ii) Maintaining Financial Ledgers and Accounting Books
(iii) Telemarketing
(iv) Call Centre
(v) Transaction and Payment Processing
(vi) Health and Healthcare
(vii) Online Research and Data Analysis
(viii) Customer Support
(ix) Documentation
Ans 5. IT organizations are classified based on the parameters given below:
(i) The sector/area to which an organization is serving
(ii) The type of service an organization provides
(iii) The geographical span of an organization’s operations
(iv) The scope and size of operations and profits generated
Ans 6. Examples of the uses of IT in schools are given below:
(i) Learning Management System (LMS): Schools are using LMS platforms to manage and deliver
online course content, assignments and assessments.
(ii) Digital Classroom tools: Interactive whiteboards, projectors and educational software help in
better understanding of concepts.
(iii) E-books/Online resources: This makes learning more dynamic and up to date.
(iv) Augmented Reality (AR), Virtual Reality (VR) and Robotics: These are the technologies that create
interest and curiosity among children to learn and explore new concepts.
Ans 7. Classification of the IT industry into various sectors:
(i) Software Development
(ii) Hardware Manufacturing
(iii) Cloud Computing
(iv) Information Technology
(v) Telecommunications
(vi) Artificial Intelligence (AI) and Machine Learning (ML)
(vii) Data and Analytics
Ans 8. Information Technology (IT) is extensively used in big malls and shopping outlets to enhance
various aspects like operations, customer experience, security and management. There are
several ways in which IT is applied in these environments,such as:
(i) Barcode Scanning
(ii) Dynamic Advertising
(iii) Shopping and Mobile Payment apps
(iv) Self-Service Kiosks
Ans 9. Here are the various processes in education where the use of IT is prominent:
(i) Learning Management System (LMS)
(ii) Online Education and E-learning
(iii) Library Management System
(iv) Student Information System (SIS)
(v) Smart Class and Smartboards
(vi) Digital Content Creation
Ans 10. For digital communication, software tools and platforms like WhatsApp, Facebook, Email, Instagram,
video conferencing, etc., are used, depending on the specific needs and preferences of users.
Ans 11. GIC stands for Global In-house Centres. GIC organizations work for their parent organization only
and not for external clients. However, GICs can be a part ofMNCs or ISPs, for example,
Deloitte in India, GE, American Express based in theUS, etc.
Ans 12. IT facilitates access to various services and technologies in our day-to-day lives.
Some home computing activities supported by IT are described below:
(i) World Wide Web (www) has made it simpler for us to do most of our tasks with a click of the
mouse. We use online services to pay our electricity, gas and water bills, and to also pay income
and property tax.
(ii) We get online news through e-paper instantly and get continuously updatedwith notifications.
(iii) Wildlife documentaries, playing online games using smartphones and bingeing on web series have
gained immense popularity because of the internet.
(iv) We do online shopping of household goods and grocery such as milk, fruit, vegetables, etc.
Ans 13. E-commerce platforms are online software applications or websites that facilitate buying and selling
of goods and services over the internet. The various e-commerce platforms are listed below:
(i) Amazon
(ii) Flipkart
(iii) Ajio
(iv) Hopscotch
(v) Myntra
(vi) Lenskart
Ans 14. The statement ‘Society and its functioning will come to a standstill without IT’ reflects the
dependency of modern society on Information Technology (IT). In this modern era, we are highly
dependent on IT tools; without IT, many sectors would be adversely affected. Some of these
sectors are listed below:
(i) Entertainment: The entertainment sector is heavily dependent on IT for content creation and
streaming. Lack of IT would impact the availability of movies and music.
(ii) Social Interaction: Social media and online platforms have become essential for networking and
community-building. Lack of IT would limit people’s abilityto connect and share information.
(iii) Healthcare: Information technology has transformed healthcare with electronic diagnostic tools and
health records. Without IT, medical professionals wouldface challenges in efficiently managing
patients.
Ans 15. Applications of IT in marketing are:
(i) Digital Advertising and Marketing
(ii) Customer Relationship Management (CRM)
(iii) E-commerce platforms
(iv) Customer Feedback and Surveys
Ans 16. Since time immemorial, teaching and learning have been prevalent. Concepts and
methodologies of teaching are changing in accordance with technological advancement. ICT
contributes to effective teaching and learning in the following ways:
(i) Smartboards and projectors: These interactive tools have replaced the earlier concept of teaching
using chalk and blackboard. These technologies aid students in understanding the concepts by
improving visualization.
(ii) Online learning applications/contents: Online apps and contents allow students to learn beyond
geographical limitations. Now, anyone can learn from anywhere.
(iii) Augmented Reality (AR) and Virtual Reality (VR): The integration of AR and VR makes learning
more interactive and engaging.
CHAPTER 2: Data Entry and Keyboarding Skills
Unsolved Questions
Ans 1. The types of keys present on a QWERTY computer keyboard are:
(i) Alphabet Keys/Character Keys: These are 26 keys (A-Z) in total. They areused to type the
alphabets.
(ii) Numeric Keys/Number Keys: These are 10 keys (0-9) in total. They are usedto type numbers.
(iii) Punctuation Keys: Keys like comma(,), semicolon(;), full stop (.), etc., are calledpunctuation keys.
These are used to correctly punctuate the written text.
(iv) Special Keys: These keys are used to carry out special actions in the text editor. Examples:
Spacebar key, Enter key, Escape key (Esc), Delete key and Backspace key.
(v) Modifier Keys: These keys are used to modify the actions of another specifickey for a temporary
period. Examples: Shift keys, Symbol keys, Control key (Ctrl) and Alternate key (Alt).
(vi) Function Keys: There are 13 Function Keys (F1-F12 and Fn key). Each ofthese has different
functions.
(vii) Navigation Keys/Arrow Keys: These keys are used to move the cursor left, right, up or down on
a computer screen.
(viii) Toggle Keys: These keys are designed for people with vision [Link]: Num
lock and Caps lock.
(ix) System and GUI Keys: Windows key, print screen (PrtSc) and Break/Pausekey are a few
examples of it.
Ans 2. Home Keys: Alphabets ASDF are home keys for the left hand while LKJ are homekeys for the
right hand. These are used to correctly position the fingers while typing.
Guide Keys: F and J are called guide keys for both the left and the right [Link] contain
a raised tangible mark with the help of which a touch typist canplace their fingers correctly
on the home keys.
Ans 3. Guide keys refer to keys on a keyboard on which a touch typist can correctly placetheir fingers.
(a) Computer keyboard: F and J Space bar, Shift key, Arrow key and Enter keyare called guide
keys for computer keyboards.
(b) Typewriter: A and semicolon (;) are the guide keys for typewriters.
Ans 4. Typing ergonomics is important because of the following reasons:
(i) It reduces muscle stress and fatigue.
(ii) It prevents vision strain.
(iii) It prevents postural issues.
(iv) It offers long-term health benefits.
Ans 5. The steps to download RapidTyping are given below:
Step 1: On the web browser, type ‘Rapid Tutor Typing’ and search.
Step 2: Open the first link of Rapid Tutor Typing.
Step 3: Go to download section download Rapid Tutor Typing (x32 or x64 asper device
compatibility).
Step 4: Run the downloaded file and follow the instruction provided by the softwarefor
installation.
Ans 6. The drag-and-drop feature of the mouse allows selecting and moving an object orfile. To do so,
place the mouse pointer on the required file or folder, hold down the left mouse button and drag
the mouse to drag the file or folder (dragging) and release it (dropping) at the required location. The
file or folder will be placed atthe new location.
Example: Move the desktop icons individually. To do so,consider the given steps:
(i) Place the mouse pointer over the icon to be moved.
(ii) Left-click the mouse and drag the icon to the new position.
(iii) Now, let go of the mouse button.
Ans 7. A typical mouse has two main buttons and a scroll wheel. Beneath the mouse, there is either a
tracking ball or light beam to detect the motion of the mouse. The common mouse operations
are:
(i) Left-click: To select an item.
(ii) Right-click: To display a set of commands.
(iii) Double-click: To open files or folders.
(iv) Drag and Drop: Allows selecting and moving an item from one location toanother.
(v) Scroll: To scroll up or down the page.
(vi) Hover: Allows to read the tool-tip text on moving the mouse on certain websites.
(vii) Blocking: To select word, lines or paragraph by just clicking and dragging.
Ans 8. The three stages of touch typing are given below:
Stage One: In this stage, the home row of the keyboard, beginning with the Caps Lock key, is
memorized. It is strictly forbidden to look at the keyboard. This is accompanied by memorizing the
number row, lower and upper rows, special symbols, and uppercase letters.
Stage Two: In this stage, the frequently used syllables and the words containing these syllables
are memorized.
Stage Three: This stage requires enhancing the skills acquired by typing the actual text.
Ans 9. The Error Overview tab shows all the correctly or incorrectly typed letters/characters. The correct
keystrokes are displayed in green while the incorrect keystrokes are displayed in red. The exceeded
timeframe for correct keystrokes is displayed in yellow while the exceeded timeframe for incorrect
keystrokes is displayed in orange.
Ans 10. (a) Lesson Control: It is a panel that contains various controls to enable and disable sound, adjust
the volume and pause/resume the current lesson.
(b) Creating/Adding a new course:
Step 1: Click on Course menu Create new course option.
Step 2: Type the name of the new course that is to be added.
(c) Virtual Keypad: It highlights the characters used in the selected lesson. Keyboard language relies
on the course language, which can be selected inthe Keyboard layout.
