Debit Card

TERMS AND CONDITIONS

Terms and Conditions of Use of the Standard Chartered Bank

Debit Card

These terms and conditions apply to all transactions involving use

of your Standard Chartered Bank Debit Card. By accepting and/or
using the Debit Card, you unconditionally accept all the following
terms and conditions and you accept the onus and liability for your
ensuring compliance with the substantive and procedural Laws of
Pakistan, including all notifications, directives, circulars and
regulations of the State Bank of Pakistan and/or provincial or
federal government or any other local authority or body.

Definitions:

"The Bank", "Standard Chartered Bank (Pakistan) Limited", "our",

"us" or "we" means Standard Chartered Bank (Pakistan) Limited,
which is the issuer of the Standard Chartered Bank's Debit Card,
and includes Standard Chartered Bank by whatever other name
called, and the successors and assigns of Standard Chartered
Bank (Pakistan) Limited.

"Cardholder", "you", "your" means a person who has been issued

the Standard Chartered Bank Debit Card to operate on a
nominated account(s).

"Card" or "Debit Card" refers to the Standard Chartered Bank

Debit Card issued by the Bank and may include any other Card
issued by the Bank from time to time.

"Account" refers to any of the Cardholder's Savings and/or

Current Account and/or any other type of account as nominated
by the Cardholder and approved by the Bank.

"Primary Account" means one of the accounts, as described

above, directly linked to the Card, which will be debited for
transactions, performed using the Card and PIN.

"Nominated Accounts" include the Primary Account as described

above, and it indicates your account(s) nominated in writing by
you and approved by the Bank to be accessed by your Debit Card
and PIN.

"ATM" means any Automated Teller Machine whether in Pakistan

or overseas, whether of Standard Chartered Bank, or of any other
bank on a shared network, at which, amongst other things, you
can use the Debit Card to access your funds in your Nominated
Account(s) held with Standard Chartered Bank in Pakistan.

"PiN" means the Personal Identification Number (required for

access to ATMs) allocated to you by us or, chosen by you from
time to time.

"International Transactions" refers to the transactions entered into

by you on your internationally valid Debit Card outside Pakistan.
"Merchant" or "Merchant Establishment" means any establishment
wherever located, which a Card Scheme Member Bank has
approved and made arrangements with, to accept and honour
cards, for the sale of goods and services to cardholders.

"Depository" means any machine/device whether in Pakistan or

overseas, whether of Standard Chartered Bank, or of any other
bank on a shared network, at which, amongst other things, you can
use your Debit Card to access your Nominated Account and
Deposit Funds in your Nominated Account held with the Bank in
Pakistan.

"EDC" means any Electronic Data Capture terminals, printers, other

peripherals and accessories including PIN pads and necessary
software to run the devices, whether in Pakistan or overseas,
whether of Standard Chartered Bank, or of any other bank on a
shared network, at which, amongst other things, you can use your
funds in your Nominated Account held with Standard Chartered
Bank in Pakistan to process the transaction at a Merchant
Establishment.

"CASST" means Customer Activated Sales and Service Terminals

(also called "Touch Access Banking Terminals") whether in Pakistan
or overseas, whether of Standard Chartered Bank, or of any other
bank on a shared network, at which, amongst other things, you can
use your Debit Card to access your Nominated Account and do
transactions on your account held with Standard Chartered Bank in
Pakistan.

"POS" means Point of Sale terminals, whether in Pakistan or

overseas, whether of Standard Chartered Bank, or of any other
bank on a shared network, at which, amongst other things, you can
use your Debit Card to access your funds in your Nominated
Account held with Standard Chartered Bank in Pakistan.

"MNET" means a shared network of ATMs with which Standard

Chartered Bank has an agreement for acceptance of Debit Card.

"1LINK" means a shared network of ATMs where Cardholder may

use the Card.

"CDM" Cash Deposit Machine at which amongst other things you

can use the Debit Card to deposit funds in your Nominated Account
held with Standard Chartered Bank.

General Use of Debit Card

On accepting your application for the same, the Bank will issue to
you a Debit Card. You can access cash and carry out other
transactions through the use of the Card in ATMs/
EDC/Depository/POS devices and/or any similar devices.

The Debit Card(s) issued will always be the property of the Bank
and shall be returned unconditionally and immediately to the Bank
upon request by the Bank, without any reasons being required to be
given by the Bank.

The Debit Card is non-transferable by the Cardholder under any

circumstances.
The Bank reserves the right to cancel ATM withdrawal facilities on an
account, at its discretion without assigning any reasons whatsoever.
You accept that if the Bank agrees to do so at your request, it is
entirely at your risk the Bank has agreed to provide you the facility of
carrying out transactions by using the Debit Card apart from any
written Standing Instructions now given or that may hereafter be
given to the Bank by you.

You accept full responsibility for all transactions processed by the use
of the Debit Card whether on ATM/EDC - POS/Depository/or any
other device available or otherwise. Any instruction given by means
of the Card shall be irrevocable. You shall, in all circumstances,
accept full responsibility for the use of the Card, whether or not
processed with your knowledge or your authority, expressed or
implied. You hereby authorise the Bank to debit your account(s) with
the amount(s) of any withdrawal or transfer or carry out any such
instructions that may be received by the use of the Card in
accordance with the Bank's record of transactions. You shall not hold
the Bank liable on account of the Bank acting, in the course of
business, on your instructions.

In following your instructions, the Bank will be doing so on a best

efforts basis and shall in no way be liable and/or held responsible
including on account of delay or inability to act immediately or at all
on any of your instructions.

The Bank may, at its sole discretion, change or withdraw or suspend

the facility and/or the terms therefore and thereof wholly or impart, at
any time, with or without prior or any notice.

The Bank may, at its sole discretion, decide not to carry out any
instructions including where the Bank has reason to believe that the
instructions are not genuine or are unclear or are such as to raise a
doubt or are otherwise improper and cannot be put into effect for
whatsoever reasons.

The Bank may, at our sole discretion, videotape or record on

camera your access/presence/use of facilities at our
premises/machines/equipment and we may rely on footage of
such clippings as evidence in any proceedings, and you hereby
give your consent thereto.

Transactions, which you initiate, will be completed only if the amount

of funds available in your Nominated Account is sufficient to meet the
transaction amount in full, including any applicable charges, fees, etc.
The amount of each completed transaction will be immediately
debited from your relevant Nominated Account without notice.

Should any instruction given by you be capable of being executed by

the Bank in more ways than one, the Bank may execute the said
instruction in any one of the said ways, at its sole discretion.

We will not be liable for any failure to provide the facility or to comply
with the terms and conditions for any cause that is beyond our
control.

In consideration of the Bank providing you with the facility of the

Card, you agree to indemnify and keep the Bank indemnified saved
and harmless at all times from and against all actions, claims,
demands, proceedings, losses, damages, injury, costs, charges and
expenses whatsoever and by whomsoever brought, which we may
at any time incur, sustain, suffer or be put to as a consequence of
and/or by reason of and/or arising on account of providing you with
the said facility of the Card and/or by reason of our acting in good
faith, taking or refusing to take or omitting to take action on your
instructions and/or on account of use of the facility of the Card.

Securing the PIN

The Bank will initially allocate a Personal Identification Number (PIN)

to you. You may select your own PIN (any 4-digit number) if you
would like to change it, depending on the availability of the proposed
number. The security of the PIN is very important and you shall not
disclose your PIN to anyone. If you fail to observe any of the security
requirements, you may, at your sole risk as to the consequences,
incur liability for unauthorised use.

If you choose your own PIN, you should not select a PIN that is easily
identified or identifiable with you, e.g. your birth date, car registration
number, or repeated numbers etc.

You should not write or indicate your PIN on your Debit Card or on
any other item you carry or store including with your Debit Card, even
if you have disguised it.

Loss or Theft of Your Debit Card/PIN and Notification Thereof

In the event of the Card being misplaced, lost or stolen, you must
immediately inform the Bank in writing of the same and report to the
Bank's Phone Banking at 111 002 002. Any transaction that may be
incurred on the Debit Card shall be the sole and absolute liability of
the Cardholder unless the Bank has received written notice or
reported to phone banking of the theft, loss or misplacement
together with instructions to cancel the Card. Once the Card is
reported misplaced, lost, stolen, the Debit Card cannot be used,
even if found subsequently. For the period commencing from the
time the Card and/or PIN was misused, after misplacement, loss or
theft until the Bank has been notified by the Cardholder in writing or
reported to Phone Banking, as described above, the Cardholder will
be liable for the actual amount lost on transactions carried out by the
use of the Card and/or PIN.

The Bank may upon receipt of an application thereof, in its absolute

discretion, issue a replacement Card with a new PIN for any lost,
misplaced or stolen Card or a new PIN on the existing Card or
re-issue a fresh Card with a new or same PIN on these terms and
conditions or such other terms and conditions as we may deem fit.

Delayed Notification of Misplacement, Loss or Theft

If the Cardholder has contributed to an exposure by not notifying the

Bank promptly upon learning of misplacement, loss or theft of the
Card and/or PIN, or if it is unclear to the Bank whether or not the
Cardholder has contributed to an exposure, then for the period
commencing from the time the Card and/or PIN was misplaced, lost
or stolen until the Bank has been notified by the Cardholder in writing
or reported to Phone Banking as described above, the Cardholder
will be liable for the actual amount lost on transactions carried out
with the Card and/or PIN.
Addition to and Withdrawal of Facilities

The Bank may, at its discretion, make available to you more ATMs,
EDC-POS, and/or other devices through shared networks for your
convenience and use. All fees, charges related to transactions done
by you at these devices, as determined by us from time to time will be
recovered by a debit to your account. You understand and agree that
such networks may provide different functionality, service offerings
and different charges for different services and/or locations.

The Bank, shall, at its sole discretion, at any time, without notice to
you, be entitled to withdraw, discontinue, cancel, suspend or
terminate the facility to use the Card and/or services related to it, at
an ATM/other devices or otherwise within and/or outside Pakistan
and shall not be liable to you for any loss or damage suffered by you
resulting in any way from such suspension or termination, etc.

Maintenance: While advance notice of any substantial maintenance

work likely to affect the availability of services, shall be given
wherever and whenever possible, the Bank reserves the right to
suspend, without any notice, access to ATM/other similar devices or
the provision of all or any of the services, at any time, if the Bank
deems it necessary to do so, whether for routine maintenance or for
any other reason without any obligation or liability on its part.

Termination of Card and/or Primary/Nominated Accounts

In the event the Cardholder decides to terminate the use of the Card,
the Cardholder shall give the Bank not less than 7 days prior notice in
writing and forthwith return the Debit Card to the Bank and obtain a
valid receipt thereof. Such termination shall also be deemed a
termination of all related facilities accorded by the Bank to a
Cardholder.

The Bank hereby has the Cardholder's express authority to debit the
Nominated Accounts online or, in the event of an offline situation,
within such time based on internal and/or scheme regulations that
the Bank is a member of and/or bound by, for all
withdrawals/transfers effected by the use of Debit Card/PIN as per
the Bank's records, which will be conclusive and binding on the
Cardholder.

Verification of Amounts

All transaction records for use of the Debit Card/PIN shall be

conclusive unless verified otherwise by the Bank. The verified
amount shall always be binding on the Cardholder.

Processing/Conversion Fee and Other Charges

Use of the Debit Card at any ATM/EDC/POS/Depository/other

devices may entail a service charge and/or transaction fee and/or
processing and/or conversion fee being levied on the Nominated
Account.

The Cardholder's Nominated Account will be debited with such

charges as the Bank may from time to time consider appropriate in
respect of the Debit Card, whether or not prior notice of such charges
is given to the Cardholder.

The Cardholder shall be solely liable for payment of all of the above.
Charges and Fees

The Bank reserves the right at any time to charge the Cardholder for
issue, re-issue of the Card and/or any fees/charges for the
transactions carried out by him on the Card. Details of the fees and
charges as applicable from time to time can be obtained from the
Bank and the same are subject to change at the Bank's discretion.

All fees and charges will be deducted automatically from your

Nominated Account at the time the fee or charge is incurred. In
addition, some other ATM owners or operators of shared networks or
service providers may impose additional charges for each use of their
ATM/other device, and any such charge along with other applicable
fees/charges will be deducted from your Nominated Account.

Limits of Use

The Bank reserves the right to limit the minimum/maximum amount,

which may be transacted each day by the use of your Debit Card and
any such limits would also be subject to the availability of balance in
your Nominated Account.

Similarly, daily minimum/maximum transaction limits apply to all

ATMs and may vary between different ATMs belonging to different
banks/networks/locations.

Transactions made by use of a Card may be limited to minimum and

maximum amounts in any specified period and to multiples of any
amount as may be prescribed. The Bank will not be responsible for
any loss or inconvenience that you may suffer due to the lack of
uniformity in these limits, for transactions through different
ATMs/networks/locations.

Deposits and Withdrawals at ATMs/CDM

Cash and cheques can be deposited at the ATMs of the Bank alone,
if and when the service is available on the ATM/CDM. Cheques
deposited will be accepted for collection only. All deposits made
through ATMs will be subject to verification before the credit for such
deposits is made to the Nominated Account(s). To accept that any
cash or cheque deposited through the ATM/CDM with the use of the
Card is entirely at the risk and responsibility of the Cardholder and is
subject to verification and implementation by the Bank, the
Cardholder accepts the cheques deposited through the ATM/CDM
may be sent for collection/clearance up to two clear working days
after deposit and the Cardholder's Nominated Account will only be
credited after realisation. It shall be the responsibility of the
Cardholder to ascertain and verify that the Cardholder's instructions
have been implemented accurately. Any discrepancy shall be notified
within 72 hours of the effective time of the transaction, failing which
the transaction shall be deemed to be accepted by the Cardholder as
correct.

Cash deposits at other bank’s ATMs and Cash Deposits at Merchant

Establishments are not allowed and the Bank would not be
accountable for any such transactions.
General Disclaimer

The Cardholder will not hold the Bank responsible for any
inconvenience, loss, damage or embarrassment suffered by the
holder due to malfunctioning or non-operation of the MNET/1 LINK
ATMs (shared ATMs through switch) or if the Card is not
honoured/accepted or if the Cardholder’s Nominated Account is
debited and cash not disbursed or disbursed short for any reason
whatsoever or if the Card retained by the MNET/1LINK ATMs. In
case the Claim proves to be fake after investigation, Cardholder will
be charged a fee decided by the Bank.

The Cardholder will not hold the Bank liable in case if with the use
of the Card at MNET/1 LINK ATMs, Cardholder's Account is
debited and cash not disbursed or disbursed short, Cardholder will
submit a claim for the respective transaction/amount with the Bank
and the Bank will reverse the claimed amount only after verification
of such transaction/amount from the MNET/1 LINK and respective
bank whose ATM was used.

The Cardholder is liable to accept that in case if with the use of the
Card at MNET/1 LINK ATMs, ATM dispensed cash but Cardholder’s
Nominated Account is not debited, the Bank is irrevocably
authorised to debit the amount of withdrawal and all Bank charges
applicable to the use of Card to Cardholder's Nominated Account
with the Bank, whether or not made with the Cardholder's
knowledge or authority. It is the duty of the Cardholder to check on
the prevailing rates of respective charges levied by the Bank. In
case the Cardholder's Nominated Account does/do not have
sufficient funds for any reason, the Bank will have the right to set off
any Account, credit balance/proceeds of instruments or other items
of the Cardholder available with the Bank.

The Cardholder is liable to accept that a fee (as given in the

Schedule of Charges or as notified by the Bank) will be charged on
all transactions performed on MNET ATMs that includes all ATMs of
MNET and 1 LINK member banks.

Printed Transaction Records, Balance Information Statement

Errors, Complaints.

When you complete a transaction through an ATM, you can opt to

receive a printed transaction record or an e-statement. You will
ensure that you check your transaction records. You can also get
information regarding your available funds, wherever the facility is
offered, including written statement by calling the Bank.

You will inform us in writing within 15 days from your receiving a

statement, if any irregularities or discrepancies exist in the
transactions/particulars of the account on any statement that we
send to you. If we do not receive any information to the contrary
within the 15 days, we shall assume that the statement and the
transactions are correctly reflected.

To protect your interests, the Bank may record on camera or on

videotape, at its own discretion, the access to and the presence of
any person while availing the use of the Debit Card facilities.
All records maintained by the Bank, in electronic or documentary
form, of the instructions of the Cardholder and such other details
(including, but not limited to payments made or received) pursuant
to this agreement, and all camera/video recordings made as
mentioned above, shall as against the Cardholder, be deemed to be
conclusive evidence of such instructions and such other details.

The ATM machine would capture the Debit Card, if responses

sought from the Cardholder by the machine are not provided by the
Cardholder within a specific time and/or incorrect
information/command(s) is/are given to the machine. The Card may
be returned to the Cardholder at the sole discretion of the Bank.

The Bank will not be responsible for any cash loss for any reasons
whatsoever, after cash withdrawal transaction is completed by the
Cardholder at an ATM machine. A cash withdrawal will be treated as
completed if the Bank's records indicate that the machine has
dispensed the money.

The use of Card by Cardmember is at the Cardmember's risk and

responsibility, the Bank will not be held responsible for any loss due
to theft, burglary, etc. in the vicinity of an ATM.

The Bank reserves the right to participate at any time in any network
sharing arrangement, which will enable the Cards issued by the
Bank to be accepted on the electronic devices of other institutions
participating in such shared networks. The Bank, will however, not
be responsible for any transaction conducted at an ATM machine of
another bank.

Disclosure of Information

In addition to the disclosure requirements already accepted by the

Cardholder pursuant to the Account Opening terms and conditions
accepted by the Cardholder; the Bank reserves the right, and you
hereby agree to the Bank having the right, to disclose to and share
with and receive from other institutions, agencies, statutory,
executive, judicial and regulatory authorities, whether on request or
under an order therefrom, and on such terms and conditions as may
be deemed fit by the Bank or otherwise, such information
concerning the Cardholder's account as may be necessary or
appropriate including in connection with its participation in any
Electronic Funds Transfer Network.

The use of the Debit Card at an ATM/EDC - POS/other devices shall

constitute your express consent:

a. To the collection, storage, communication and processing of

personally identifying and account balance information by any
means necessary for us to maintain appropriate transaction
and account records.

b. To the release and transmission to participants and processors

in the Standard Chartered Bank ATM network/other networks
of details of your Account and transaction information and
other data necessary to enable your Card to be used at an
ATM/other device.

c. To the retention of such information and data by the said

participants and processors in the Standard Chartered
Bank/other networks.
d. To disclosure of information to third parties about your
Standard Chartered Bank Account or the transactions done
through the use of your Card where it is necessary for
completing transactions and/or when necessary to comply with
law or government agency or court orders or legal proceedings
and/or when necessary to resolve errors or questions you may
raise and/or in order to satisfy our internal data processing
requirements.

e. The Cardholder hereby expressly authorises the Bank to

disclose at any time and for any purpose, any information
whatsoever relating to your personal particulars, accounts,
transactions, or dealings with the Bank, to the head office or
any other branches, subsidiaries, or associated or affiliated
corporations or entities of the Bank wherever located, any
government or regulatory agencies or authorities in Pakistan or
elsewhere, any agents or contractors, which have entered into
an agreement to perform any service(s) for the Bank's benefit,
and any other person(s) whatsoever where the disclosure is
required by law or otherwise to whom the Bank deems fit to
make such disclosure.

f. The Cardholder agrees to provide the Bank information the

Bank would require from the Cardholder under law or
regulation, or any other appropriate information we reasonably
request from time to time.

Changes in Terms and Conditions

The Bank at its absolute discretion may at any time amend/change

the terms and conditions from time to time and may notify the
amendments/changes made, to the Cardholder. The Bank may
make changes in/add to these terms and conditions including, but
not limited to for the purposes/reasons listed below: To impose or
increase charges relating solely to the use of your Card and PIN, or
the use of an additional or replacement Card.

To increase your liability for losses relating to transactions with your

Card:

To adjust the periodic transaction limits applying to the use of your

Card. To vary the frequency and manner of use of the services, the
withdrawal limits, operating hours and transaction types, facilities
and services available at any point in time through the use of the
Card and to incorporate any changes required internally by the
Bank or on account of any legal or regulatory requirement.

The Bank may from time to time and at any time revise and/or
change any of these terms and conditions including without
limitation, the charges leviable in respect of the services. Such
changes shall be effective from the date specified by the Bank for
such modification. Such changes will either be notified to a
Cardholder through the mail or by affixing a notice to that effect for
fifteen days at a conspicuous place within the premises of the
Bank's concerned branches or by displaying a notice on or within
the immediate vicinity of the site of an ATM/branch or by a press
advertisement or by a message in your statement.
You must notify the Bank of any change to your address promptly.
Proof of posting to such last notified address shall be conclusive
proof of the notification at the time when it ought to be delivered in
due course by the post even if the notification may be returned
through the post undelivered.

Exclusion from Liability

Without prejudice to the foregoing, the Bank shall be under no

liability whatsoever to you in respect of any loss or damage arising
directly or indirectly including out of any defect in goods or services
availed of by you under a Debit Card transaction.

The refusal of any person to honour or accept the Card.

The malfunction of any electronic terminal or other device.

The effecting of a transaction instruction other than that of a

Cardholder.

Handing over of the Card by the Cardholder to anybody other than

the authorised employees of the Bank.

The exercise by the Bank of its right to terminate any Card.

Any injury to the credit character and reputation of the Cardholder

alleged to have been caused by the re-possession of the Card and/
or, any request for its return or the refusal of any Merchant
Establishment to honour or accept the Card.

Any misstatement, misrepresentation, error or omission in any

details disclosed by the Bank to anyone or in the Statement of
Accounts.

Decline of a charge including because of exceeded guidelines

issued from time to time, or the Bank becoming aware of the
Cardholder exceeding his/her entitlement.

Features on Your Card

The Bank may from time to time, at its discretion, tie-up with various
agencies to offer features on your Debit Cards. All these features
would be on a best efforts basis only, and the Bank does not
guarantee or warrant the efficacy, efficiency, usefulness of
any of the products or services offered by any service
providers/merchants/outlets/agencies. Disputes (if any) would have
to be taken up with the merchant/agency, etc. directly, without
involving the Bank.

Indemnity and Liability

The Bank shall use its best endeavours to provide error free
operation of the account and the services to the Cardholder.
Notwithstanding the same, the Cardholder hereby confirms that the
Bank shall not be liable for and indemnifies and agrees to hold
harmless the Bank and its respective officers, directors, employees
and representatives, agents and contractors from and against any
and all loss, damage, liability, payment and obligation and all
expenses (including without limitation reasonable legal costs)
incurred, suffered, sustained or required to be paid, directly by, or
sought to be imposed upon the Bank, arising out of, inter alia:
(i) The Bank acting upon the Cardholder's written or verbal
instructions to stop payment, hold mail, issue and mail cheque
books and/or to act on any other instructions including
standing instructions issued by the Cardholder to the Bank
from time to time.

(ii) Any claim by the Cardholder or any other third party concerning
the amount, transfer, delivery or non delivery of any product
requested through the services or any other matter relating to
the services.

(iii) Any action taken by the Bank in reliance upon:

(a) Instructions which are revealed to be duplicate or

erroneous;

(b) Instructions purported to have been given by the

Cardholder, which are discovered to be fraudulent.

(iv) Any taxes due to be paid by the Bank on payments made

through or pursuant to the services.

(v) Any errors, neglects or defaults, acts or omissions whether of

itself or of its employees or of any correspondents, sub-agents
or of their employees.

(vi) Subject to these terms and conditions, any amendment or

variation to/of the Instructions.

(vii) For any Instructions not complied with, due to reasons beyond
the control of the Bank.

(viii) Any indirect, incidental or consequential loss/or loss of profit

that the Cardholder may suffer by reason of disruption or failure
in any communication or electronic transmission facility or the
services.

(ix) Any loss arising out of unauthorised or fraudulent access of the

account or the services or otherwise in connection with any
agreement or the Bank's failure to provide the services.

(x) Loss, theft, disclosure of the PINs, Card or the Cheque Book.

(xi) Diminution due to taxes or imposts or depreciation in the value

of funds credited to an account, whether due to devaluation or
fluctuation in the exchange rate or otherwise.

(xii) Due to unavailability of funds because of restrictions imposed

by the State Bank of Pakistan, including refusal or inability to
sell foreign exchange necessary to meet request(s) for
withdrawal, restrictions on withdrawal or on convertibility, or on
transferability, or the requisition, compulsory, transfer of any
character. In which circumstances, the Bank's Head Office,
other branches, subsidiaries or affiliates will be under no
obligation to pay the amount standing to the credit of such
account of the Cardholder with any of the Bank's Pakistan
branches.

The Cardholder hereby agrees to indemnify the Bank for all

liabilities, losses, damages and expenses, which the Bank may
sustain or incur either directly or indirectly as a result of
negligence/mistake or misconduct of the Cardholder.
Breach or non-compliance of the rules/terms and conditions relating
to the Card and Account.

Fraud or dishonesty relating to any transaction by the Cardholder or

his employees/agents.

ATMs/EDC and similar electronic terminals are machines and errors

could occur while in operation. The Cardholder agrees to indemnify
the Bank for any such machine/mechanical errors/failures.

The Cardholder shall indemnify and hold harmless the Bank from
any and all consequences arising from the Cardholder not
complying with the Foreign Exchange Laws of Pakistan, the
Exchange Control Regulations of the State Bank of Pakistan.

Card Usage and Multiple Account Linkage

The Cardholder agrees that in case he has multiple accounts with

the Bank, the Bank will decide the number of accounts, which will
have the Card facility on them.

In Case of Cards Linked to Multiple Accounts

The account selection facility in respect of Nominated Account may

not be available at all ATMs; hence all transactions at these ATMs will
affect on the Primary Account linked to the Card.

In case the Nominated Account selection facility is available at ATMs

then the Cardholder will have the option to choose the account from
the Nominated Account to conduct the transaction.

The account select facility may not be available for all transactions
that may be performed at an ATM, but may be limited to certain
transactions, only depending on the functionality of that ATM. In
such cases transactions will be affected on the Primary Account
linked to the transactions.

At Merchant Establishments, transactions will be affected on the

Primary Account linked to the Card in case the option of Nominated
Account is not available.

Where the Account selection facility is not available, transactions will

be affected on the Primary Account linked to the Card, in case there
are no funds in this Primary Account, the Bank will not honour the
transactions even if there are funds available in the other Nominated
Accounts linked to the same Card.

You will not attempt to withdraw funds/purchase goods or services

using the Card unless sufficient funds are available in either your
Nominated Account or Primary Account as the case may be. The
onus of ensuring adequate account balances is entirely on you.
Accounts that violate this condition will be classified as overdrawn
Accounts and you will have to rectify the account balance position
immediately. In every such situation where the account gets
overdrawn, a flat charge would be levied in addition to the interest to
be charged on the debit balance in the account. The Bank will
determine this charge from time to time.
Right to Set Off

In the event of any Nominated Account being overdrawn, the Bank

reserves the right to set off overdrawn amounts against any credit
lying in any of your other Accounts held jointly or singly, without
giving any notice. Nothing in these terms and conditions shall affect
the Bank's right to set off, transfer and apply monies at law or
pursuant to any other agreement from time to time subsisting
between the Bank and the Cardholder.

Merchant Location Usage

The Card would ordinarily be honoured by Merchant Establishments

in Pakistan and in other countries which display the provider’s logo.
The Bank is not responsible or liable for refusal by any Merchant to
accept the Card for any reason whatsoever. However, you may report
to the Bank any Merchant/Bank refusal, detailing the name, location,
date and time of the transaction and other details that will assist the
Bank in its investigations.

Card promotional material or provider’s symbol displayed on any

premises is not a warranty that all goods and services available at
those premises can be purchased with your Card.

The Card is for Electronic use only and will be acceptable only at
Merchant Establishments, which have an EDC, or similar terminal
that accepts the Cards. Any usage of the Card other than electronic
use will be considered as unauthorised.

The Card will be honoured only when it carries the signature of the
Cardholder. The Card is operable with the help of the Cardholder's
signature at Merchant locations.

Each Transaction is deemed authorised and completed once the

terminal generates a Sales Slip. The amount of the transaction is
debited immediately from the primary account linked to the Card.
The Cardholder should ensure that the Card is used only once at the
Merchant location for every transaction. The Sales Slip will be printed
each time the Card is used and the Cardholder should ensure that
there is no multiple usage of the Card at the Merchant location at the
time of the purchase.

The Bank accepts no responsibility for any surcharge levied by any

Merchant Establishment and debited to the Cardholder's Nominated
Account or any other account as provided herein with the transaction
amount.

You must sign and retain the Sales Slip whenever the Card is used at
a Merchant Establishment. The Bank at an additional charge may
furnish copies of the Sales Slip. Any Sales Slip not personally signed
by the Cardholder, but which can be proved, as being authorised by
the Cardholder, will also be your liability.

Any charge or other payment requisition received from a Merchant

Establishment by the Bank for payment shall be conclusive proof that
the charge recorded on such requisition was properly incurred at the
Merchant Establishment in the amount and by the Cardholder
referred to in that charge or other requisition, as the case may be, by
the use of the Card except where the Card has been lost, stolen or
fraudulently misused, the onus of proof for which shall be on the
Cardholder.

All Refunds and Adjustments due to any Merchant/device error or

communication link may be processed manually and the account will
be credited after due verification and in accordance with rules and
regulations as applicable. The Cardholder agrees that any debits
received during this time will be honoured only based on the
Available Balance in the account(s) without considering this Refund.
The Cardholder also indemnifies the Bank from acts of dishonouring
the payment instructions.

The Card is not to be used at Hotels during Check-in and also at

other locations where paying arrangement is done before completion
of the purchase transaction or service.

The Card should not be used for any Mail Order/Phone Order
purchases and any such usage will be considered as Unauthorised.

The Card should not be used for the payment of subscription

to foreign magazines/periodicals and any such usage will be
considered as Unauthorised.

The Cardholder would be solely liable for all unauthorised acts and
transactions.

You must not at any point, handover your Card to any other person
including for usage on your behalf. You must ensure that you are
physically present at an ATM/Merchant Establishment at the time of
any transaction undertaken by you.

Cardholder Disputes with Merchants

Any dispute with or complaint against any Merchant Establishment

must be directly resolved by the Cardholder with the Merchant. The
Bank is not in any manner responsible for any issues regarding goods
and services received by the Cardholder including the quality, value,
warranty, delay of delivery, non-delivery, non-receipt of any goods or
services. It must be clearly understood that the Card facility is only a
facility to the Cardholder available to purchase goods or avail of
services and the Bank holds out no warranty or makes no
representation about quality, quantity, value, delivery or otherwise,
howsoever regarding goods or services, and any dispute should be
resolved with the Merchant Establishment directly. However, you
may report to the Bank with details of the name, location, date and
time of the transaction and other details that will assist the Bank in its
investigations and possible resolution of complaint, which the Bank
is not obliged to ensure.

International Usage

The Debit Card is valid for use both in Pakistan as well as outside
Pakistan within the foreign exchange entitlements as stipulated by
the State Bank of Pakistan from time to time.
You shall ensure adherence to all requirements of the Exchange
Control Regulations with regard to foreign exchange entitlements as
stipulated by the State Bank of Pakistan from time to time.

Cardholders emigrating and/or proceeding abroad on permanent

employment or intending to become a Non-Resident Pakistani must
surrender the Card at a prior time and clear the entire Card
outstandings.

Usage of the Card outside Pakistan will be made strictly in

accordance with the Pakistani Foreign Exchange Laws. In the event
of any failure to do so, you shall be solely and completely liable and
responsible for non-compliance with the law and the regulations and
notifications issued there under from time to time.

You may, if you so desire, draw foreign exchange against the Card in
the form of foreign currency notes/travelers’ cheques to the extent of
the entitlement from an authorised dealer/full fledged money
changer. Sale of such foreign currency notes/travelers’ cheques from
entitlement would be governed by the extant regulations and would
be subject to the applicable ceilings.

The Card cannot be used for effecting remittances for the purposes
for which the release of exchange is not permitted under the extant
regulations, e.g. for subscription to (a) magazines, which are on
the proscribed/banned list (b) pools, sweepstakes, lotteries, etc.
(c) internet sites selling products/services for which release of foreign
exchange is not permitted. The Bank reserves the right to report such
violations to the Regional Office of the Exchange Control Department
giving full details. The Cardholder’s right to use the Card would cease
forthwith.

Under no circumstances should the payment of Debit Card dues be

delayed or refused on the grounds of your having exceeded the
entitlement. There will be no obligation on the Bank to make a claim
or demand for payment on a Cardmember and non-payment
shall render the Cardmember liable to risk of withdrawal of your
Cardmembership, with the Bank also having the right to take such
other appropriate action.

The exchange rate for all foreign currency transactions will be

decided by the Bank and will be binding on the Cardholder.

You accept full responsibility for wrongful use and use in

contravention of these Rules and Regulations and undertake to
indemnify the Bank to make good any loss, damage or conversion
that the Bank may incur and/or suffer on account thereof.

Failure Beyond Control of the Bank

We shall not be responsible for any loss or damage caused to you by

reason of any failure to comply with your instructions, when such
failure is caused due to reasons beyond the control of the Bank, the
opinion of the Bank being final in this regard.
Ability to Refuse Payment

Except as otherwise required by law, if the Bank receives any

process, summons, order, injunction, execution, levy, lien,
information or notice, which the Bank in good faith believes calls into
question your ability to transact on your Card, we may, at our option
and without liability to you or to the Bank, decline to allow you to
obtain any portion of your funds, or may pay such funds over to an
appropriate authority and take any other steps required including by
applicable law.

The Bank reserves the right to deduct from your Account service
charges and any expenses the Bank incurs, including without
limitation of legal fees due to legal action involving your Card.

All products/vouchers are subject to availability and will be allocated

on a first come first served basis.

Please contact your branch for further details.

These terms and conditions form the contract between the

Cardholder and the Bank. By applying for and accessing the service
of the Standard Chartered Bank Debit Card, you acknowledge and
accept these terms and conditions. These terms and conditions will
be in addition to and not in derogation of the terms and conditions
relating to any Account and may change from time to time at the
option of the Bank.