COMPETENCY STANDARD

Computer Operation
Level: 02

(ICT Sector)

Competency Standard Code: CS-ICT-CO-L2-EN-V1

National Skills Development Authority

Chief Advisor’s Office
Government of the People’s Republic of Bangladesh
Copyright

National Skills Development Authority

Chief Advisor’s Office
Level: 10-11, Biniyog Bhaban,
E-6 / B, Agargaon, Sher-E-Bangla Nagar Dhaka-1207, Bangladesh.
Email: [email protected]
Website: www.nsda.gov.bd.
National Skills Portal: http:\\skillsportal.gov.bd

National Skills Development Authority (NSDA) is the owner of this document. Other
interested parties must obtain written permission from NSDA for reproduction of information
in any manner, in whole or in part, of this Competency Standard, in English or other language.

This Competency Standard for Computer Operation is a document for the development of
curricula, teaching and learning materials, and assessment tools. It also serves as the document
for providing training consistent with the requirements of industry in order to meet the
qualification of individuals who graduated through the established standard via competency-
based assessment for a relevant job.

This document has been developed by NSDA in association with ICT Sector ISC, industry
representatives, academia, related specialist, trainer and related employee.

Public and private institutions may use the information contained in this standard for activities
benefitting Bangladesh.

i
Introduction

The NSDA aims to enhance an individual’s employability by certifying completeness with

skills. NSDA works to expand the skilling capacity of identified public and private training
providers qualitatively and quantitatively. It also aims to establish and operationalize a
responsive skills ecosystem and delivery mechanism through a combination of well-defined
set of mechanisms and necessary technical supports.

Key priority economic growth sectors identified by the government have been targeted by
NSDA to improve current job skills along with existing workforce to ensure required skills to
industry standards. Training providers are encouraged and supported to work with industry to
address identified skills and knowledge to enable industry growth and increased employment
through the provision of market responsive inclusive skills training program. "Computer
Operation" is selected as one of the priority occupations of ICT Sector. This standard is
developed to adopt a demand driven approach to training with effective inputs from Industry
Skills Councils (ISC’s), employer associations and employers.

Generally, a competency standard informs curriculum, learning materials, assessment and

certification of trainees enrolled in Skills Training. Trainees who successfully pass the
assessment will receive a qualification in the Bangladesh National Qualification Framework
(BNQF) and will be listed on the NSDA’s online portal.

This competency standard is developed to improve skills and knowledge in accordance with
the job roles, duties and tasks of the occupation and ensure that the required skills and
knowledge are aligned to industry requirements. A series of stakeholder consultations,
workshops were held to develop this document.

The document also details the format, sequencing, wording and layout of the Competency
Standard for an occupation which is comprised of Units of Competence and its corresponding
Elements.

ii
Overview
A competency standard is a written specification of the knowledge, skills and attitudes required
for the performance of an occupation, trade or job corresponding to the industry standard of
performance required in the workplace.
The purpose of a competency standards is to:
▪ provide a consistent and reliable set of components for training, recognising and
assessing people’s skills, and may also have optional support materials
▪ enable industry recognised qualifications to be awarded through direct assessment of
workplace competencies
▪ encourage the development and delivery of flexible training which suits individual and
industry requirements
▪ encourage learning and assessment in a work-related environment which leads to
verifiable workplace outcomes
Competency standards are developed by a working group comprised of representatives from
NSDA, Key Institutions, ISC, and industry experts to identify the competencies required of an
occupation in the Informal Sector.
Competency standards describe the skills, knowledge, and attitude needed to perform
effectively in the workplace. CS acknowledges that people can achieve technical and
vocational competency in many ways by emphasizing what the learner can do, not how or
where they learned to do it.
With competency standards, training and assessment may be conducted at the workplace or at
training institute or any combination of these.
Competency standards consist of several units of competency. A unit of competency describes
a distinct work activity that would normally be undertaken by one person in accordance with
industry standards.
Units of competency are documented in a standard format that comprises of:
▪ unit title
▪ nominal duration
▪ unit code
▪ unit descriptor
▪ elements and performance criteria
▪ variables and range statement
▪ curricular content guide
▪ assessment evidence guides
Together, all the parts of a unit of competency:
▪ describe a work activity
▪ guide the assessor to determine whether the candidate is competent or not yet competent
The ensuing sections of this document comprise of a description of the relevant occupation,
trade or job with all the key components of a unit of competency, including:
▪ a chart with an overview of all Units of Competency for the relevant occupation, trade or
job including the Unit Codes and the Unit of Competency titles and corresponding
Elements
▪ the Competency Standard that includes the Unit of Competency, Unit Descriptor,
Elements and Performance Criteria, Range of Variables, Curricular Content Guide and
Assessment Evidence Guide.

iii
 Competency Standards for National Skills Certificate – Level-2 in
Computer Operation in ICT Sector
Level Descriptors of BNQF 1-6

Level & Job Knowledge Domain Skills Domain Responsibility Domain

Classification

Comprehensive actual and

Specialized and wider range of
theoretical knowledge
cognitive and practical skills Work under broad guidance and
within a specific work or
6-Mid-Level required to provide leadership in self-motivation to execute strategic
study area with an
Manager/ Sub the development of creative and operational plan/s. Lead lower-
awareness of the validity
Assistant solutions to defined problems. level management. Diagnose and
and limits of that
Engineer Communicate professional issues resolve problems within and among
knowledge, able to analyse,
and solutions to the team and to work groups.
compare, relate, and
external partners/users.
evaluate.
Broad knowledge of the Broad range of cognitive and
underlying, concepts, practical skills required to Work under the guidance of
principles, and processes in generate solutions to specific management and self-direction to
a specific work or study problems in one or more work or resolve specific issues. Lead and
5-Supervisor
area, able to scrutinize and study areas. Communicate take responsibility for the work and
break information into parts practice-related problems and actions of group/team members.
by identifying motives or possible solutions to external The bridge between management.
causes. partners.
A range of cognitive and practical
skills are required to accomplish
Broader knowledge of the
tasks and solve problems by
underlying, concepts, Work under minimal supervision
selecting and applying the full
principles, and processes in in specific contexts to respond to
4-Highly range of methods, tools, materials
a specific work or study workplace requirements. Resolve
Skilled and information. Communicate
area, able to solve problems technical issues to respond to
Worker using technical terminology and
to new situations by workplace requirements and
IT technology with partners and
comparing and applying lead/guide a team/ group.
users as per workplace
acquired knowledge.
requirements.

Basic cognitive and practical

skills are required to use
Moderately broad
relevant information to carry out
knowledge in a specific
tasks and to solve routine Work or study under supervision
work or study area, able to
3-Skilled problems using simple rules and with considerable autonomy.
perceive ideas and abstract
Worker tools. Communicate with his Participate in teams and be
from drawing and design
team and limited external responsible for group coordination.
according to workplace
partners upholding the values,
requirements.
nature, and culture of the
workplace
2-Semi Skilled Basic understanding of
Skills required to carry out
Worker underpinning knowledge
simple tasks, and communicate
in a specific work or study Work or study under supervision in
with his team in the workplace
area, able to interpret and a structured context with limited
presenting and discussing
apply common scope of manipulation
results of his work with required
occupational terms and
clarity.
instructions.
An elementary
Specific Basic skills are
understanding of ability to
required to carry out simple
interpret the underpinning
tasks. Interpret occupational Work under direct supervision in a
1 –Basic knowledge in a specific
terms and present the results of structured context with a limited
Skilled Worker study area, able to
own work within a guided work range of responsibilities.
interpret common
environment/ under
occupational terms and
supervision.
instructions.

iv
v
List of Abbreviations

General
NSDA National Skills Development Authority
BMET Bureau of Manpower Employment and Training
ILO International Labor Organization
ISC Industry Skills Council
NPVC National Pre-Vocation Certificate
NSQF National Skills Qualifications Framework
PPP Public Private Partnership
SCVC Standards and Curriculum Validation Committee
SEIP Skills for Employment Investment Program
STP Skills Training Provider
UoC Unit of Competency
Occupation Specific
GUI Graphical User Interface
ESD Electro-static Discharge
ICT Information Communication Technology (ICT)
KPI Key Performance Indicator
LCD Liquid Crystal Display
OSH Occupational safety and health
PPE Personal protective equipment
RAM Random Access Memory
USB Universal serial bus

vi
Approval of Competency Standard

Approved by
th
38 Authority Meeting of NSDA
Held on 26.11.2024
 Contents
Copyright...................................................................................................................... i
Introduction .................................................................................................................. ii
Overview ..................................................................................................................... iii
Level Descriptors of BNQF 1-6 ...................................................................................... iv
List of Abbreviations..................................................................................................... vi
Approval of Competency Standard ................................................................................. vi
Course Structure ........................................................................................................... 1
Units & Elements at Glance ........................................................................................... 2
Generic Units of Competencies ...................................................................................... 5
GU012L2V1: Communicate in the Workplace ................................................................. 6
Sector Specific Units of Competencies ............................................................................ 9
SU-ICT-01-L2-V1: Practice Occupational Safety and Health (OSH) Standard in ICT ........ 10
SU-ICT-04-L3-V1: Comply with Ethical Standards in the ICT Workplace ....................... 14
OU-ICT-05-L3-V1: Use Internet and Access Resources ................................................. 17
Occupation Specific Units of Competencies .................................................................. 23
OU-ICT-CO-01-L2-V1: Carry Out Essential Computer Activities ................................... 24
OU-ICT-CO-02-L2-V1: Perform Document Editing and Formatting ................................ 28
OU-ICT-CO-03-L2-V1: Perform Task in Spreadsheet Application .................................. 33
OU-ICT-CO-04-L2-V1: Design Slides using Presentation Application ............................. 39
OU-ICT-CO-05-L3-V1: Perform Basic Troubleshooting ................................................ 44
Development of Competency Standard ......................................................................... 44
Validation of Competency Standard .............................................................................. 45

vi
 Competency Standards for National Skill Certificate – 2 in
Computer Operation in ICT Sector
Course Structure

Nominal
UoC
SL Unit Code and Title Duration
Level
(Hours)

Generic Units of Competencies 20

1. GU-012-L2-V1 Communicate in the Workplace 2 20

Sector-Specific Units of Competencies 60

Practice Occupational Safety and

2. SU-ICT-01-L2-V1 2 15
Health (OSH) Standard in ICT
Comply to Ethical Standards in the ICT
3. SU-ICT-04-L3-V1 3 15
Workplace

4. OU-ICT-05-L2-V1 Use Internet and Access Resources 2 30

Occupation-Specific Units of Competencies 280

5. OU-ICT-CO-01-L2-V1 Carry Out Essential Computer 2 20

Activities
6. OU-ICT-CO-02-L2-V1 Perform Document Editing and 2 100
Formatting
7. OU-ICT-CO-03-L2-V1 Perform Tasks in Spreadsheet 2 90
Application
8. OU-ICT-CO-04-L2-V1 Design Slides using Presentation 2 50
Application
9. OU-ICT-CO-05-L2-V1 2 20
Perform Basic Troubleshooting

Total Nominal Learning Hours 360

1
 Units & Elements at Glance

Generic Units of Competencies

Duration
Code Unit of Competency Elements of Competency
(Hours)
1. Interpret client-based
communication and etiquette
GU-14-L3- Carryout Communication 2. Prepare documents for
20
V1 with Clients endeavor/working
environment/platform
3. Conduct communication

Sector-Specific Units of Competencies

Duration
Code Unit of Competency Elements of Competency
(Hours)

1. Identify Safety and Health

Maintain Issues in the IT Workplace
SU-ICT-03-L3- Occupational Safety 2. Apply Personal Health and
15
V1 and Health (OSH) in Safety Practices
IT Workplace 3. Manage and Report Hazards
1. Respond to Emergencies
2. Uphold the requirements of
clients
3. Deliver quality products and
Comply to Ethical
SU-ICT-03-L3- Standards in the ICT services
15
V1 4. Maintain professionalism at
Workplace
workplace
5. Maintain workplace code of
conduct.
OU-ICT-05-L3- 1. Prepare resources for sharing
V1 2. Access Resources using the
internet
Use Internet and
3. Use e-mail 30
Access Resources

2
3
Occupation Specific Units of Competencies

Duration
Code Unit of Competency Elements of Competency
(Hours)
1. Access features of personal
computer
OU-ICT-CO-01- Carry Out Essential
L2-V1
2. Navigate and personalize the 20
Computer Activities desktop environment
3. Organize files and folders
OU-ICT-CO-02- 1. Prepare for the Job
L3-V1 2. Practice Typing
Perform Document 3. Create Document 100
Editing and Formatting 4. Format Document
5. Print & Transfer Document
OU-ICT-CO-03- 1. Prepare for the Job
L3-V1 Perform Task in 2. Create Spreadsheet
3. Use formulas and functions
Spreadsheet 90
4. Perform Data Preparation
Application and Visualization
5. Print and Transfer Document
OU-ICT-CO-04- 1. Prepare for the Job
L3-V1 Design Slides using 2. Create Presentation
Presentation 3. Furnish presentation 50
Application 4. Apply slide master
5. Print & Transfer presentation
OU-ICT-CO-06- Perform Basic 1. Identify the problem
L3-V1 Troubleshooting 2. Fix the operational problems 20

4
Generic Units of Competencies

5
Unit code and Title GU012L2V1: Communicate in the Workplace

This unit covers the knowledge, skills and attitudes (KSAs) required
to communicate in the workplace.
Unit Descriptor
It includes the use of verbal and written forms of communication to
receive, interpret, convey, and document information/ instruction
using appropriate communication equipment.

Nominal Hours 20 Hours

Performance Criteria
Elements of Competency Bold & Underlined terms are elaborated in the Range of Variables
Training Components
1.1 Instructions are accessed and interpreted
1. Receive verbal 1.2 Questions are asked to clarify understanding or gain more
instructions. information.
1.3 Information/instruction is recorded.

2.1 Written instructions are interpreted.

2. Interpret verbal and
2.2 Work signage’s are properly responded.
written information/
2.3 Routine written instructions are followed in sequence.
instruction
2.4 Feedback is given to the workplace supervisor.
3.1 Relevant communication methods are used to transmit
instructions.
3. Convey instructions using 3.2 Appropriate non-verbal communication is used.
verbal and written forms 3.3 Channels of communication are identified and followed
of communication 3.4 Communication tools and equipment are operated and faults
are identified and reported.
3.5 Information is conveyed using appropriate forms.
4.1 All required documentation is completed
3. Complete written
4.2 Workplace data are recorded
documentation
4.3 Written information/instruction is passed to personnel.
4.1 Meetings are attended regularly and on time.
4.2 Meeting inputs are consistent with the meeting purpose and
5. Participate in workplace
established protocols.
meetings and discussions
4.3 Opinions are expressed without interruption.
4.4 Meeting outputs are processed and implemented.
Range of Variables

Variable Range (may include but not limited to):

1.1 Supervisor’s/Manager’s Instructions
1.2 Memoranda
1.3 Rules and Regulations
1. Written instructions
1.4 Signage
1.5 Approved Work Plan
1.6 External communications
2.1 Labor Policies and Guidelines
2.2 Written Instructions
2. Workplace guidelines 2.3 Operations Manual
2.4 Organizational Manuals
2.5 Quality Assurance Handbook

6
 3.1 On-site direction signs
3.2 Common site warnings
3. Signage
3.3 Location signs
3.4 Traffic signs
4.1 Verbal instructions
4. Communication 4.2 Written instructions
4.3 Online communication
5.1. Telephone
5.2. Mobile Phone
5.3. Fax machines
5. Tools and machinery 5.4. Two-way radio
5.5. Computers
5.6. Forms
5.7. Memo
6.1. Memorandum
6.2. Requisitioning Form
6. Forms
6.3. Personnel Form
6.4. Safety Report Form
7.1. Reports (Monthly, Quarterly, Half-Yearly, Annual)
7.2. Plans (Strategic Plan, Operational Plan, Monthly
7. Documentation Schedule)
7.3. Monitoring and Evaluation Report
7.4. Minutes of Meetings
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency
Assessment required evidence that the candidate:
1. Critical Aspects of 1.1 demonstrated knowledge of workplace procedures in receiving,
Competency interpreting and conveying verbal & written communication.
1.2 satisfied the requirements mentioned in the Performance
Criteria and Range of Variables.
2.1 Workplace Communication Policies, Standards and
Procedures
2. Underpinning 2.2 Verbal and Non-verbal Communication
Knowledge 2.3 Modes of Communication
2.4 Communication Equipment: Types, Uses and Faults
2.5 Channels of Communication
3.1 Receiving verbal instructions.
3.2 Interpreting verbal and written information/ instruction
3.3 Conveying instructions using verbal and written forms
3. Underpinning Skills
of communication
3.4 Completing written documentation
3.5 Participating in workplace meetings and discussions
4.1 Commitment to occupational health and safety
4.2 Environmental concerns
4.3 Eagerness to learn
4. Underpinning Attitude
4.4 Tidiness and timeliness
4.5 Respect for rights of peers and seniors in workplace
4.6 Communication with peers and seniors in workplace

7
 The following resources must be provided:
5.1 Pens
5. Resource Implications 5.2 Telephone
5.3 Computer
5.4 Writing materials
5.5 Online communication
Methods of assessment may include but not limited to:
6.1 Workplace observation
6. Methods of Assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Written test
6.5 Portfolio
7.1 Competency assessment must be done in NSDA accredited
assessment centre
7. Context of Assessment
7.2 Assessment should be done by a NSDA certified/nominated
assessor.
Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency for
credit towards the award of qualification under Bangladesh National Qualification
Framework (BNQF). Accredited providers assessing against this unit of competency must
meet the quality assurance requirements set by NSDA.

8
Sector Specific Units of Competencies

9
 SU-ICT-01-L2-V1: Practice Occupational Safety and Health
Unit Code and Unit Title
(OSH) Standard in ICT
This unit covers the knowledge, skills, and attitudes required to
Practice Occupational Safety and Health (OSH) Standards in ICT. It
Unit Descriptor includes identifying hazards and risk in the ICT Environment,
applying Personal Health and Safety Practices, managing and Report
Hazards, and responding to Emergencies
Nominal Hours 15 Hours

Elements of Competency Performance Criteria

1.1 Common safety and health risks specific to IT workplaces are

identified.
1.2 Workplace types and layout and conditions are assessed for
1. Identify hazards and risks
compliance with OSH standards.
in the ICT Environment
1.3 Types and appropriate usage of Personal Protective
Equipment (PPE) for IT-related tasks are identified.
1.4 Hazards are identified in the ICT environment

2.1 Ergonomically sound practices are implemented including

proper workstation setup and posture.
2.2 Preventive measures are taken to reduce physical and mental
strain.
2. Apply Personal Health 2.3 Cleanliness and orderliness in the workplace are maintained to
and Safety Practices reduce risks.
2.4 Personal Protective Equipment (PPE) is worn and stored
properly after use.
2.5 Workplace safety conditions are inspected and issues are
reported to the designated authority.
3.1 Routine checks of the immediate work area are conducted to
identify hazards and risks.
3.2 Corrective actions are taken to mitigate risks within the scope
of responsibility.
3. Manage and Report 3.3 Internet and social media addiction is minimized to enhance
Hazards workplace focus and safety.
3.4 Detail records of incidents, hazards, and corrective actions are
maintained as per workplace standard
3.5 Hazards, risks, and incidents are reported accurately and
promptly to the designated authority.

10
 4.1 Emergencies are identified and reported according to
workplace protocols.
4.2 Workplace emergency response procedures are followed
4. Respond to Emergencies
effectively as per organizational policy during incidents.
4.3 Basic first aid is administered or assistance is sought from
qualified personnel as required.

Range of Variables
Variable Range (may include but not limited to):
1.1 Ergonomics
1.2 Repetitive strain injuries
1. Common safety and 1.3 Eye strain
health risks 1.4 Radiation
1.5 Carpal tunnel syndrome
1.6 Electrical hazards.
2.1 Hardware servicing labs
2.2 Software development rooms
2. Workplace Type and
2.3 IT Training Lab
layout
2.4 Server room
2.5 Networking infrastructure
3.1 Aprons,
3.2 Earplugs
3.3 Face mask
3. Personal Protective
3.4 UV-protected eye ware
Equipment (PPE)
3.5 Anti-static wristband
3.6 Anti-static shoes.
3.7 Gloves
4.1 Physical Hazard
a. Cables running across the floor
b. Slippery floor
c. Dust
4. Hazards 4.2 Mechanical Hazard
a. Computer case
4.3 Chemical Hazard
a. Display cleaning chemical
b. Keyboard cleaning chemical
5.1 Using adjustable seating
5. Ergonomically sound
5.2 Maintaining proper posture
practices
5.3 Ensuring proper lighting.
6.1. Regular breaks
6.2. Adequate lighting
6. Preventive measures 6.3. Time management
6.4. Ergonomic furniture
6.5. Adequate ventilation

11
 7.1 Equipment failures/malfunctions
7.2 Fires
7. Emergencies 7.3 Electrical fires
7.4 Explosions
7.5 Natural disasters.
8.1 First aid
8. Workplace emergency 8.2 Emergency treatment
response procedures 8.3 Firefighting protocols
8.4 Evacuation plans
Evidence Guide
Assessment required evidence that the candidate:
1.1 Identified and mitigated OSH issues in IT workplaces.
1.2 Ensured a safe and hygienic work environment.
1.3 Reported hazards and followed emergency procedures.
1. Critical aspects of
1.4 Prevented and addressed social media/internet addiction.
competency
1.5 Demonstrate the ability to identify and manage workplace hazards.
1.6 Demonstrated observance of safety procedures and ergonomic
practices.
1.7 Followed emergency response procedures effectively.
2.1 OSH policies, regulations, and standards for IT workplaces.
2.2 Common hazards in IT environments
2. Underpinning 2.3 Emergency response procedures and safety protocols.
knowledge 2.4 Principles of Occupational Safety and Health (OSH).
2.5 Common IT workplace hazards and associated risks
2.6 Workplace safety regulations and organizational policies
3.1 Safe operation and maintenance of IT equipment and tools
3.2 Practical application of ergonomic practices
3.3 Documenting incidents and communicating with relevant personnel
3. Underpinning skills
3.4 Effective communication of safety concerns to peers and
supervisors
3.5 Ability to respond promptly to emergencies
4.1 Commitment to maintaining a safe and healthy work environment
4.2 Proactive approach to identifying and mitigating risks
4.3 Accountability for personal and workplace safety
4.4 Cooperation and respect for peers, supervisors, and safety policies
4. Required attitudes
4.5 Willingness to participate in training and continuous improvement
efforts
4.6 Mindfulness to avoid workplace distractions like excessive use of
social media
5.1 IT workplace setup (actual or simulated).
5.2 PPE and safety equipment.
5. Resource implication
5.3 Workplace policies and emergency response documentation.

12
 6.1 Written Test
6. Methods of 6.2 Demonstration
Assessment
6.3 Oral Questioning
7. Context of 7.1. Competency assessment must be done in NSDA accredited center.
Assessment 7.2. Assessment should be done by NSDA certified/ nominated assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority (NSDA), the
National Quality Assurance Body, or a body with delegated authority for quality assurance to conduct
training and assessment against this unit of competency for credit towards the award of qualification
under BNQF. Accredited providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

13
 SU-ICT-04-L3-V1: Comply with Ethical Standards in the
Unit Code and Title
ICT Workplace
This unit covers the knowledge, skills, and attitudes required to
comply with ethical standards in the ICT workplace. It
specifically includes the task of upholding the requirements of
Unit Descriptor
clients, delivering quality products and services, maintaining
professionalism at the workplace, and maintaining a workplace
code of conduct.
Nominal Hours 15 Hours

Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables

1. Uphold the 1.1 Clients’ requirements are identified.

requirements of clients 1.2 Confidentiality of information is maintained following
workplace policies / organizational policies/ national
legislation.
1.3 Potential conflicts of interest are identified and involved
parties of potential conflicts are notified.
1.4 Proprietary rights of client/customer are asserted.
2. Deliver quality 2.1. Products and services are provided according to the
products and services client’s requirements.
2.2. Work is completed as per standards.
2.3. Quality processes are implemented when developing
products and services.
3. Maintain 3.1 Work processes are delivered as per standards.
professionalism at the 3.2 Skills, knowledge, and qualifications are presented
workplace professionally.
3.3 Services and products developed by self and others are
delivered as per workplace standards.
3.4 Unbiased and objective information is provided to clients.
3.5 Realistic estimates for time, cost, and delivery of outputs
are presented during negotiation.
4. Maintain workplace 4.1 Workplace codes of conduct are interpreted
code of conduct. 4.2 Workplace code of conduct is followed.
Range of variables

Variables Range (may include but not limited to):

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet
the requirements of the current version of the Unit of Competency.
Assessment required evidence that the candidate:
1. Critical aspects of 1.1 asserted proprietary rights of client/customer.
competency 1.2 completed work to industry and international standards.
1.3 implemented quality processes when developing

14
 products and services.
1.4 delivered services and products developed by self and
others.
1.5 provided unbiased and objective information to clients.
1.6 followed the workplace code of conduct.
2.1. Corporate code of confidentiality of information
2.2. organizational policies, national legislation, and
workplace policies about the IT sector
2.3. Law and regulations about proprietary rights
2. Underpinning
2.4. Quality processes for products and services
knowledge
2.5. Procedure of providing client information
2.6. Method of estimating for time, cost, and delivery of
products and services
2.7. Workplace code of conduct in the IT sector
3.1. Upholding confidentiality of information following
organizational policies, national legislation, and
workplace policies
3.2. Asserting proprietary rights of client/customer
3.3. Completing work following industry and international
standards
3. Underpinning Skills
3.4. Implementing quality processes when developing
products and services
3.5. Delivering correctly services and products developed by
self and others
3.6. Providing unbiased and objective information to clients.
3.7. Presenting realistic estimates for time, cost, and delivery
of outputs during negotiation
3.8. Following the workplace code of conduct
4.1 Commitment to occupational safety and health.
4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the new skills.
4.5 Environmental Concerns.
4. Required Attitudes 4.6 Respect for the rights of peers, subordinates, and
seniors at the workplace.
4.7 Communicates clearly and effectively with peers,
subordinates, and supervisors in the workplace.
4.8 Maintains a clean and orderly workstation.
4.9 Ensures timeliness and tidiness in daily tasks.
The following resources must be provided:
5.1 Relevant tools, Equipment, software, and facilities
5. Resource Implications
needed to perform the activities.
5.2 Required learning materials.

15
 6.1 Written Test
6. Methods of Assessment 6.2 Demonstration
6.3 Oral Questioning
7.1. competency competency assessment must be done in
7. Context of Assessment
NSDA accredited center.
7.2. Assessment should be done by NSDA certified/
nominated assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency for
credit towards the award of qualification under BNQF. Accredited providers assessing
against this unit of competency must meet the quality assurance requirements set by NSDA.

16
Unit Code and Title OU-ICT-05-L3-V1: Use Internet and Access Resources

Unit Descriptor This unit covers the knowledge, skills, and attitudes required to use
the internet and access resources. It specifically includes the task of
preparing resources for sharing, accessing resources using the
internet, and using and managing e-mail.

Nominal Hours 30 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1. Prepare resources 1.1 The document is scanned with the required file format
for sharing 1.2 The file is converted using file conversion tools
1.3 File compression tools are used for compression and
extraction.
1.4 Multiple PDF documents are joined (if required)

2. Access Resources 2.1. Internet browser is selected and installed.

using the Internet 2.2. Browser setting is carried out for smooth operation.
2.3. Resources are accessed using Search engines.
2.4. Resources are preserved in local storage.

3. Use e-mail 3.1 E-mail account is created with a selected email service
provider.
3.2 E-mail operations are performed as required
3.3 E-mail messages are printed.

Range of Variables

Variable Range (may include but not limited to):

1. Document 1.1 Single Page document

1.2 Multiple-page document
1.3 Picture
1.4 Signature

2. File format 2.1. .jpeg

2.2. .png
2.3. .pdf

3. File conversion 3.1 Offline Tools (Default application)

tools 3.1.1. .doc/ .docx to .pdf,
3.1.2. .xls/ .xlsx to .pdf,
3.1.3. .ppt/ .pptx to .pdf,
3.1.4. .jpg to .pdf

3.2 Offline Tools (PDF to Others)

3.2.1. PDF converter
3.2.2. PDF Editor
3.2.3. Foxit PDF Editor

17
 3.2.4. Adobe PDF Editor

3.3 Online Tools

3.3.1. www.ilovepdf.com
3.3.2. www.pdf2go.com
3.3.3. https://pdf2doc.com/

4. Compression 4.1. WinZip

tools 4.2. WinRAR
4.3. 7zip

5. Browsers 5.1. Microsoft Edge

5.2. Google Chrome
5.3. Mozilla Firefox
5.4. Opera
5.5. Safari
5.6. Duronto browser

6. Browser setting 6.1 Bookmark

6.2 Privacy and security
6.3 Language
6.4 Download
6.5 Cookies
6.6 History

7. Search engines 7.1 google

7.2 Yahoo
7.3 Ask
7.4 MSN
7.5 Bing
7.6 Pipilika
7.7 Duckduckgo
7.8 AltaVista

8. E-mail Services 8.1. Free mail services

Provider 8.1.1. Gmail
8.1.2. Yahoo

9. Email Operations 9.1. Compose

9.2. Send
9.2.1. Attachment
9.2.2. Single Recipient
9.2.3. Multiple Recipient
9.2.4. CC
9.2.5. BCC
9.3. Receive
9.4. Reply
9.5. Forward
9.6. Delete

18
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet
all requirements of the current version of the Unit of Competency.

1.Critical Aspects of Assessment required evidence that the candidate:

Competency 1.1 prepared resources for sharing:
Scanning, converting, compressing, and merging files
1.2 accessed resources using the Internet:
Installing and configuring browsers, using search engines,
and managing downloads.
1.3 used and operated e-mail:
Creating accounts, composing, sending, receiving, replying,
forwarding, and printing emails.

2.Underpinning 2.1 Understanding the Internet and the World Wide Web
knowledge (WWW).
2.2 Familiarity with URLs, web browsers, and websites.
2.3 Web Browsers like Chrome, Firefox, Edge, etc.
2.4 Websites
2.5 URLs
2.6 Search Engines like Google, Bing, DuckDuckGo, etc.
2.7 Effective search strategies for locating resources online
2.8 Awareness of copyright and fair use policies.
2.9 Bookmarks, privacy, cookies, and history cleaning.
2.10 History cleaning process.
2.11 Platforms for connecting with others and sharing information
2.12 The importance of equal access to technology and the Internet
2.13 Use of file conversion tools (offline and online) for various
formats: DOC, PDF, JPG, XLS, etc.
2.14 Use of file Compressing and extracting tools like WinRAR,
7zip, or WinZip.
2.15 Managing different document types: single-page, multi-page,
images, and signatures.
2.16 Creating accounts on platforms like Gmail or Yahoo.
2.17 Performing email operations (sending with CC/BCC,
attaching files, replying, forwarding).
2.18 Understanding online responsibilities, including privacy,
respectful communication, and data security.

3.Underpinning 3.1 Accessing and sharing resources from the Internet.

skills 3.2 Downloading/uploading files, documents, and videos from/to
websites.
3.3 Managing email operations with attachments, recipients, and
printing
3.4 Performing responsibly and ethically online.
3.5 Respecting copyright laws and promoting safe Internet use.

4.Required attitudes 4.1 Commitment to occupational safety and health.

4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.

19
 4.4 Eagerness for understanding processes related to document
preparation and email management.
4.5 Environmental Concerns.
4.6 Respect for the rights of peers, subordinates, and seniors at
the workplace.
4.7 Ensuring the confidentiality and reliability
4.8 Communicates clearly and effectively with peers,
subordinates, and supervisors in the workplace.
4.9 Acknowledging the importance of equal access to
technology.
4.10 Maintains a clean and orderly workstation.
4.11 Ensures timeliness and tidiness in daily tasks.

5.Resource The following resources must be provided:

implications 5.1 Workplace (actual or simulated).
5.2 Projector or interactive whiteboard for demonstrations.
5.3 Desktop or laptop computers with sufficient specifications
to run Pre-installed software.
5.4 Printer (laser or inkjet) with various printing capabilities
(single/both sides, odd/even pages).
5.5 USB pen drives, portable hard drives, and optical disks for
file transfer practice.
5.6 Internet access for cloud-based applications like Google
Docs and updates for installed software.
5.7 Adjustable chairs and desks for ergonomic typing practice.
5.8 Training manuals, Handouts, or guides detailing software
use, customization, animations, and file management.
5.9 Examples/Pre-designed presentation templates for different
purposes (business, educational, portfolios
5.10 Operating Systems: Windows, macOS, or Linux pre-
installed on training computers.
5.11 Web Browsers: Google Chrome, Mozilla Firefox, Microsoft
Edge, Opera, Safari
5.12 File Conversion Tools:
Offline Tools:
Microsoft Office Suite (Word, Excel, PowerPoint with PDF
export options).
Adobe Acrobat or Foxit PDF Editor for PDF editing and
conversion.
Online Tools:
Websites like ilovepdf.com, pdf2go.com, and pdf2doc.com.
5.13 Compression Tools:
WinRAR, 7zip, and WinZip.
5.14 Free email service providers (e.g., Gmail, Yahoo) for hands-
on training in email operations.
5.15 Search engines for practice: Google, Bing, DuckDuckGo,
etc.
5.16 Training manuals covering the curriculum on email
operations, file management, and internet usage.

20
 5.17 Short, practical video tutorials on tasks like scanning
documents, compressing files, and creating emails.
5.18 Single-page and multi-page documents in various file
formats (e.g., .docx, .pdf, .jpg).
5.19 Signature and image files for editing and merging exercises.

6.Methods of Methods of assessment may include but are not limited to:
assessment 6.1 Written test;
6.2 Demonstration;
6.3 Oral questioning;

7.Context of 7.1 Competency assessment must be done in NSDA accredited

assessment center.
7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency for
credit towards the award of qualification under BNQF. Accredited providers assessing
against this unit of competency must meet the quality assurance requirements set by NSDA.

21
22
Occupation Specific Units of Competencies

23
 OU-ICT-CO-01-L2-V1: Carry Out Essential Computer
Unit Code and Title
Activities
Unit Descriptor This unit covers the knowledge, skills, and attitude required to
operate a personal computer.
It specifically includes the requirements of starting the
computer and accessing features, navigating and personalizing
the desktop environment, and organizing files and folders.
Nominal Hours 20 hours
Elements of Competency Performance Criteria
Bold and underlined terms are elaborated in the range of
variables
1. Access features of 1.1 Ergonomic requirements and OSH issues are observed
personal computer for ensuring a safe working environment.
1.2 The computer is started or logged on according to user
procedures.
1.3 Personal Computer and all the Peripherals are checked
and ensured operational as per job requirement.
1.4 Basic functions and features are identified using system
information.
1.5 Common applications of Operating Software are
accessed.
2. Navigate and 2.1 Desktop icons are selected, opened, and closed
personalize the desktop 2.2 Multiple windows are opened, resized, and closed
environment 2.3 Desktop personalization is performed.
2.4 The start menu and taskbar are customized according to
job requirements
3. Organize files and 3.1 Folders are created with the appropriate name
folders 3.2 Files are created and organized in appropriate folders
3.3 Rename folders and files as required
3.4 Identify folder and file attributes
3.5 Move folders and files from one place to another using
different techniques as required.
3.6 Folders and files are searched
3.7 Deleted folders and files are restored as necessary
3.8 Transfer folders and files to appropriate media where
necessary
Range of Variables
Variable Range (May include but not limited to: )
1. Ergonomic 1.1 Avoiding radiation from computer screens
requirements 1.2 Screen position
1.3 Chair height, seat, and back adjustment
1.4 Workstation height and layout
1.5 Document holder
1.6 Keyboard and mouse position
1.7 Lighting
1.8 Noise minimization

24
 1.9 Posture
1.10 Footrest
2. Occupational safety 2.1. OSH guidelines related to the:
and health (OSH) 2.1.1. Use of the screen equipment,
issues 2.1.2. Computing equipment and peripherals
2.1.3. Ergonomic workstations,
2.1.4. Security procedures,
2.1.5. Customization requirements
2.2. Statutory requirements
3. Common applications 3.1 Note pad
3.2 Paint
3.3 Media player
3.4 Calculator
3.5 Sticky Notes
3.6 Snipping Tool
4. File attributes 4.1 File format
4.1.1. .txt
4.1.2. .jpg, .bmp, .gif, etc.
4.1.3. .mp4, .mpeg, etc.
4.2 Dates
4.3 Size
5. Different techniques 5.1 Copy, Cut and Paste
5.2 Drag and Drop
6. Appropriate media 6.1 External hard drive
6.2 Locations on a Network/Cloud
6.3 USB/ Flash/Thumb drives
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet
the requirements of the current version of the unit of competency.
1. Critical aspects of Assessment required evidence that the candidate:
competency 1.1 Started the computer and logged in properly as per user
procedures.
1.2 Checked the operational status of peripherals.
1.3 Accessed and understood system information and basic
software applications.
1.4 Selected, opened, resized, and closed desktop icons and
windows.
1.5 Customized the desktop, taskbar, and start menu to meet
job requirements.
1.6 Created, renamed, moved, and deleted files and folders.
1.7 Identified file attributes such as format, size, and date.
1.8 Transferred files and folders to appropriate media.
1.9 Restored deleted files when necessary.

25
2. Underpinning 2.1 Ergonomic principles for safe workstation setup (e.g.,
knowledge screen positioning, lighting, chair adjustments).
2.2 OSH guidelines for using screen equipment and
computer peripherals.
2.3 Hazards in the IT workplace and methods to mitigate
them.
2.4 Importance of Personal Protective Equipment
(PPE).Computer peripherals
2.5 Identifying computer peripherals, I/O ports, and power-
related symbols.
2.6 Knowledge of the structure and functions of files,
folders, and desktop elements.
2.7 Different types of software applications and operating
systems.
2.8 Proper computer shutdown and maintenance processes.
2.9 Procedures for organizing files and folders
systematically.
2.10 Methods for maintaining a clean and orderly
workstation.
3. Underpinning skills 3.1 Identify and use computer peripherals, including mouse,
keyboard, and monitors.
3.2 Locate and use electrical outlets effectively.
3.3 Open and manage desktop icons, folders, and windows.
3.4 Customize desktop settings to align with job
requirements.
3.5 Create, organize, and move files and folders using
techniques like copy-paste and drag-and-drop.
3.6 Search for and restore files when needed.
3.7 Transfer files to external drives or cloud storage.
4. Required attitude 4.1 Commitment to occupational safety and health.
4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the new skills.
4.5 Environmental Concerns.
4.6 Respect for the rights of peers, subordinates, and seniors
at the workplace.
4.7 Communicates clearly and effectively with peers,
subordinates, and supervisors in the workplace.
4.8 Maintains a clean and orderly workstation.
4.9 Ensures timeliness and tidiness in daily tasks.
5. Resource implication 5.1 Workplace (actual or simulated).
5.2 Desktop or laptop computer with updated operating
system (e.g., Windows, macOS, or Linux).
5.3 Projector or interactive whiteboard for demonstrations.
5.4 Keyboard and mouse (wired or wireless).
5.5 Monitor with ergonomic features (adjustable screen tilt
and brightness).
5.6 Speakers or headphones (if required).
5.7 Printer and scanner.
5.8 External storage devices (USB flash drives, external
26
 hard drives).
5.9 Document holder or adjustable stands.
5.10 Surge protectors and Uninterruptible Power Supply
(UPS).
5.11 Reliable internet connection for accessing cloud storage
and system updates.
5.12 Basic Applications:
Notepad, Paint, Media Player, Calculator, Sticky Notes,
and Snipping Tool.
5.13 Access to cloud storage solutions (e.g., Google Drive,
OneDrive).
5.14 Ergonomic Workstation
5.15 Sufficient lighting to avoid eyestrain.
5.16 User guides for operating systems and common
applications.
5.17 Tutorials on desktop navigation, file organization, and
basic troubleshooting.
5.18 Documents covering ergonomic principles and
workplace safety protocols.
5.19 Instructions on proper equipment handling and use of
PPE.
5.20 Manuals for computer hardware and peripherals.
5.21 Guides for customizing desktop environments and
managing files.
5.22 Documentation explaining file format attributes, and
organizational techniques like drag-and-drop and copy-
paste.
5.23 Microfiber cloths, cleaning solutions, and compressed
air for maintaining equipment.
6. Methods of assessment 6.1 Written test
6.2 Demonstration
6.3 Oral questioning
7. Context of assessment 7.1 Competency assessment must be done in NSDA
accredited center.
7.2 Assessment should be done by NSDA certified/
nominated assessor
Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency for
credit towards the award of qualification under BNQF. Accredited providers assessing
against this unit of competency must meet the quality assurance requirements set by NSDA.

27
Unit Code Title OU-ICT-CO-02-L2-V1: Perform Document Editing and
Formatting

Unit Descriptor This unit covers the knowledge, skills, and attitudes required to
Perform Document Editing and Formatting.
This specifically includes preparing for the job, practicing typing,
creating documents, formatting documents, and printing &
transferring documents.

Nominal Hours 100 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables)

1.1 Safe work practices according to workplace requirements are

1. Prepare for the Job observed and followed.
1.2 Necessary Software is checked and ensured operational as
per job requirement.
1.3 Availability of required fonts for typing of Bangla and
English are Ensured.
1.4 Type of Documents are identified to be prepared.

2.1. Error-free typing in English is performed as per typing

2. Practice Typing technique and keyboard layout.
2.2. Error-free typing in Bangla is performed as per typing
technique and keyboard layout.

3.1. A new document is created from blank/ library as per

3. Create Document requirement.
3.2. Word options and ribbon display options are set as required.
3.3. Page layout is set as per job requirements.
3.4. Contents are inserted as per specification.
3.5. Breaks Options are applied as per requirement.
3.6. Find and replace operation is performed if required.

4.1 Formatting is used as per instructions.

4. Format Document 4.2 The document is saved in a specific directory/ destination
with the appropriate file format.

5.1 Printer is selected and print settings are confirmed

5. Print & Transfer 5.2 Appropriate size of paper is ensured as required
Document 5.3 Print preview is checked
5.4 Document is Printed
5.5 Document is transferred using Storage Media.

Range of Variables

Variable Range (may include but are not limited to):

28
 1.1 Word Processing Application Software
1. Necessary Software’s 1.1.1. Microsoft Word
1.1.2. LibreOffice Writer
1.1.3. WPS Office Free Writer
1.1.4. Google Doc
1.2 Typing tutor software for English and Bengali
1.3 Bangla Typing Software
a. Bijoy
b. Avro

2.1 Application
2. Type of documents 2.2 CV
2.3 Cover letter
2.4 Report

3.1. Page Orientations

3. Page layout 3.2. Page Size
3.3. Margin
3.3.1 Top
3.3.2 Bottom
3.3.3 Left
3.3.4 Right
3.4. Header and Footer
3.5. Page Number
3.6. Columns

4.1 Text
4. Contents 4.2 Table
4.2.1. Row
4.2.2. Column
4.2.3. Merge & Split
4.2.4. Alignment
4.2.5. Repeat Header Row
4.3 Illustrations
4.3.1 Picture
4.3.2 Shapes
4.3.3 Text Box
4.3.4 Screenshot
4.4 Symbols

5.1 Page Break

5. Breaks Options 5.2 Column Break

6.1 Font
6. Formatting 6.1.1. Font Face, Size, Color
6.1.2. Font Style (Bold, Italic, Underline)
6.2 Paragraph
6.2.1 Alignment
6.2.2 Indentation
6.3 Listing (Bullet, Numbering)

29
 6.4 Line Spacing
6.5 Image size with wrapping
6.6 Format Painter

7.1 .doc
7. File Format 7.2 .docx
7.3 .pdf

8.1 Paper size

8. Print Settings 8.2 Single/Both side Print.
8.3 Odd/Even Page print
8.4 Collated
8.5 Page Orientation
8.6 Margins
8.7 pages per sheet

9.1 USB Pen drive

9. Storage Media 9.2 Portable Hard drive
9.3 Optical Disk

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet all
requirements of the current version of the Unit of Competency.

1. Critical aspects of Assessment required evidence that the candidate:

competency 1.1 demonstrated the ability to safely prepare for the job,
1.2 ensured software readiness
1.3 identified document types.
1.4 performed error-free typing in both English and Bangla
using correct typing techniques and keyboard layouts.
1.5 created new documents
1.6 configured page layouts
1.7 inserted and organized contents
1.8 applied breaks and formatting options as required.
1.9 ensured proper formatting of fonts, paragraphs, images, and
lists
1.10 saved documents in specified formats and directories.
1.11 performed print settings to print documents accurately
1.12 transfered files using appropriate storage media.

30
2. Underpinning 2.1 Knowledge of safe work practices and workplace hazard
knowledge mitigation in the IT environment.
2.2 Hazard in the IT workplace.
2.3 Keyboard layout for English and Bangla typing.
2.4 Margin and page layout.
2.5 Understand the different types of documents.
2.6 File format/extension.
2.7 Save and Save As functionalities
2.8 Printing process:
Printer settings, paper orientation, size adjustments, and
print preview processes.

3. Underpinning skills 3.1 Accessing features of personal computer

3.2 Navigating and personalizing the desktop environment
3.3 Organizing files and folders
3.4 Saving documents in specified directories and formats.
3.5 Transferring files using USB drives, portable hard drives, or
optical disks.

4. Required attitudes 4.1 Commitment to occupational safety and health.

4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the new skills.
4.5 Environmental Concerns.
4.6 Respect for the rights of peers, subordinates, and seniors at
the workplace.
4.7 Communicates clearly and effectively with peers,
subordinates, and supervisors in the workplace.
4.8 Maintains a clean and orderly workstation.
4.9 Ensures timeliness and tidiness in daily tasks.

5. Resource implication The following resources must be provided:

5.1 Workplace (actual or simulated).
5.2 Projector or interactive whiteboard for demonstrations.
5.3 Desktop or laptop computers with sufficient specifications
to run word processing applications smoothly.
5.4 Printer (laser or inkjet) with various printing capabilities
(single/both sides, odd/even pages).
5.5 USB pen drives, portable hard drives, and optical disks for
file transfer practice.
5.6 Internet access for cloud-based applications like Google
Docs and updates for installed software.
5.7 Comfortable keyboards with Bangla and English layouts.
5.8 Adjustable chairs and desks for ergonomic typing practice.
5.9 Word Processing Applications:
5.10 Microsoft Word (preferred standard), LibreOffice Writer,
WPS Office Writer, and Google Docs as alternatives.
5.11 Typing Tutor Software:
English (e.g., TypingMaster).
Bangla typing software (e.g., Bijoy, Avro).

31
 5.12 PDF Reader/Converter:
Tools like Adobe Acrobat Reader or online PDF converters
for file format training.
5.13 Step-by-step guides for using word processors, practicing
typing, formatting, printing, and file transfer.
5.14 Typing Practice Sheets for Bangla and English typing
exercises.
5.15 Pre-designed templates for different types of documents
(e.g., CVs, cover letters, reports).
5.16 Quick Reference Cards:
Shortcut keys, formatting tips, and commonly used
commands in word processors.
5.17 Posters and handouts emphasizing safe work practices and
ergonomic principles.

6. Methods of Methods of assessment may include but are not limited to:
assessment 6.1 Written test
6.2 Demonstration
6.3 Oral questioning

7. Context of assessment 7.1 Competency assessment must be done in NSDA accredited

center.
7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality assurance
to conduct training and assessment against this unit of competency for credit towards the award
of qualification under BNQF. Accredited providers assessing against this unit of competency
must meet the quality assurance requirements set by NSDA.

32
Unit Code and Title OU-ICT-CO-03-L2-V1: Perform Task in Spreadsheet
Application
Unit Descriptor This unit covers the knowledge, skills, and attitudes required to
Perform Tasks in Spreadsheet Applications.
This specifically includes the task of preparing for the Job, creating
spreadsheets, applying formulas and functions, performing data
preparation and visualization, and printing and transferring
documents.

Nominal Hours 90 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1. Prepare for the Job 1.1 Safe work practices according to workplace procedures are
observed and followed.
1.2 Necessary Software is checked and ensured operational as
per job requirement.
1.3 Types of documents are identified to be prepared.

2. Create Spreadsheet 2.1 Workbook is created from blank/ library as per requirement.
2.2 Components of the spreadsheet interface are identified
2.3 Cell formatting is performed as per data type
2.4 Page layouts are set as per job requirements.
2.5 Data Contents are inserted as per specification.
2.6 Find, Replace and Go-to operations are performed if
required.
2.7 Workbook is saved in a specific directory/ destination as
instructed with the appropriate File format.

3. Use formulas and 3.1. Formulas are used to transform data

functions 3.2. Formulas are applied using operators
3.3. Functions are applied as per requirement

4. Perform Data 4.1 Data Sorting is performed based on specific criteria

Preparation and 4.2 Data is filtered with different conditions.
Visualization 4.3 Chart is created to effectively represent data.

5. Print and Transfer 5.1 Printer is selected and print settings are confirmed
Document 5.2 Appropriate size of paper is ensured as required
5.3 Print preview is checked.
5.4 Workbook is Printed
5.5 Document is transferred using Storage Media.

Range of Variables

Variable Range (may include but are not limited to):

33
1. Necessary 1.1 Spreadsheet Application Software
Software 1.2 Excel
1.3 Google sheet

2. Type of 2.1 Monthly budget

documents 2.2 Salary sheet
2.3 Loan calculator
2.4 Invoice
2.5 Inventory list
2.6 Result sheet

3. Components of 3.1. Title bar

spreadsheet 3.2. TAB
interface 3.3. Ribbon
3.4. Formula Bar

4. Cell formatting 4.1 Alignment

4.2 Font
4.3 Border
4.4 Fill

5. Data type 5.1. Text

5.2. Number
5.3. Currency
5.4. Date
5.5. Time
5.6. Percentage

6. Page Layout 6.1 Page Orientations

Elements 6.2 Page Size
6.3 Margin
6.3.1. Top
6.3.2. Bottom
6.3.3. Left
6.3.4. Right

7. Contents 7.1 Text

7.1.1 Wrap text
7.1.2 Merge
7.2 Table
7.2.1. Row
7.2.2. Column
7.2.3. Merge & Split
7.2.4. Alignment
a. Top
b. Middle
c. Bottom
d. Left
e. Right

34
 f. Center
7.3 Symbols
7.4 Hyperlink

8. File format 8.1 .xls

8.2 .xlsx
8.3 .pdf

9. Operator 9.1 Arithmetic

9.1.1. + (Addition)
9.1.2. - (Subtraction)
9.1.3. * (Multiplication)
9.1.4. / (Division)
9.2 Relation
9.3.1. = (Equal)
9.3.2. < (Less Than)
9.3.3. > (Greater Than)
9.3.4. <= (Less Than Equal)
9.3.5. >= (Greater Than Equal)
9.3.6. <> (Not Equal)

10. Functions 10.1. SUM

10.2. MAX
10.3. MIN
10.4. AVERAGE
10.5. AVERAGEA
10.6. RANK
10.7. IF
10.8. Count
10.9. CountA

11. Chart 11.1. Column

11.2. Line
11.3. Pie
11.4. Bar

12. Print settings 12.1. Print titles

12.2. Single/Both side Print.
12.3. Odd/Even Page print
12.4. Collated
12.5. Page Orientation
12.6. Paper Size
12.7. Margins
12.8. Page Per sheet

13. Storage Media 13.1. USB Pen drive

13.2. Portable Hard drive
13.3. Optical Disk

35
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet
all requirements of the current version of the Unit of Competency.

Assessment required evidence that the candidate:

1. Critical aspects of 1.1 accurately applied formulas (e.g., arithmetic and logical
competency operations) and functions (e.g., SUM, AVERAGE, IF) for data
analysis and transformation.
1.2 performed data manipulation and prepared data for presentation
using sorting, filtering,
1.3 formatted and visualized data through charts (e.g., column, pie,
line).
1.4 set print titles for printing by adjusting margins, ensuring proper
page orientation, and configuring print options like single/both
sides, odd/even pages, and paper size.

2.1 Familiarity with spreadsheet applications (e.g., Excel, Google

2. Underpinning Sheets) and their specific functionalities.
knowledge 2.2 Understand the different types of documents.
2.3 File format/extension.
2.4 Save and Save As functionalities
2.5 Printing process:
2.6 Printer settings, paper orientation, size adjustments, and print
preview processes.
2.7 Understanding of file formats/extensions (e.g., .xls, .xlsx,
.pdf).
2.8 Knowledge of data types (e.g., text, numbers, percentages,
dates).
2.9 Different types of mathematical and logical functions.
2.10 Different types of arithmetic and relational operators for
building formulas.
2.11 Sorting and filter
2.12 Use of Find, replace and Go To.
2.13 Different chart types (e.g., bar, pie) and their use in
interpreting data trends and patterns.
2.14 Knowledge of setting print titles and print settings for printing
by adjusting margins, ensuring proper page orientation, and
configuring print options like single/both sides, odd/even
pages, and paper size.
2.15 Documents transferring process using storage media like USB
drives or optical disks.

3.1 Using Different data types like numbers, text, dates, and
3. Underpinning formulas
skills

36
 3.2 Working with the fundamental unit of a spreadsheet, arranged
in rows, columns, and cell
3.3 Applying cell formatting (alignment, font, borders, fill).
3.4 Creating Equations that perform calculations on data within
cells
3.5 Creating equations using symbols like +, -, *, /, and logical
operators.
3.6 Arranging data based on specific criteria and applying filters.
3.7 Visualizing data trends and patterns using various chart types
3.8 Saving files in the appropriate format and directory for
accessibility.

4.1 Commitment to occupational safety and health.

4. Required attitudes 4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Ensuring accuracy in data entry, formula application, and
visualization.
4.5 Approaching tasks logically and efficiently to address data-
related challenges.
4.6 Eagerness to learn new skills.
4.7 Environmental Concerns.
4.8 Respect for the rights of peers, subordinates, and seniors at
the workplace.
4.9 Ensuring the confidentiality and reliability of prepared
documents.
4.10 Communicates clearly and effectively with peers,
subordinates, and supervisors.
4.11 Maintains a clean and orderly workstation.
4.12 Ensures timeliness and tidiness in daily tasks.

The following resources must be provided:

5. Resource 5.1 Workplace (actual or simulated).
implication 5.2 Projector or interactive whiteboard for demonstrations.
5.3 Desktop or laptop computers with sufficient specifications to
run spreadsheet analysis applications smoothly.
5.4 Printer (laser or inkjet) with various printing capabilities
(single/both sides, odd/even pages).
5.5 USB pen drives, portable hard drives, and optical disks for
file transfer practice.
5.6 Internet access for cloud-based applications like Google Docs
and updates for installed software.
5.7 Adjustable chairs and desks for ergonomic typing practice.
5.8 Spreadsheet applications like Microsoft Excel, Google
Sheets, or equivalent.
5.9 Training manuals or guides on spreadsheet basics and
advanced functions.
5.10 Worksheets or practice templates for hands-on tasks (e.g.,
budget sheets, salary sheets, loan calculators).

37
 5.11 Handouts explaining common formulas, functions, operators,
and formatting tools.
5.12 Examples of professionally prepared spreadsheets (e.g.,
invoices, inventory lists, result sheets).
5.13 Sample datasets for sorting, filtering, and visualization
exercises.
5.14 Quick Reference Cards:
Shortcut keys, formatting tips, and commonly used commands
in spreadsheet analysis.
5.15 Posters and handouts emphasizing safe work practices and
ergonomic principles.

Methods of assessment may include but are not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning

7.1 Competency assessment must be done in NSDA accredited

7. Context of center.
assessment 7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency for
credit towards the award of qualification under BNQF. Accredited providers assessing
against this unit of competency must meet the quality assurance requirements set by NSDA.

38
Unit Code and Title OU-ICT-CO-04-L2-V1: Design Slides using Presentation
Application

Unit Descriptor This unit covers the knowledge, skills, and attitudes required to
Design Slides using Presentation.
This specifically includes preparing for the job, creating and
furnishing presentations, and printing and transferring presentations.

Nominal Hours 50 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1.1 Safe work practices according to workplace procedures are

1. Prepare for the observed and followed.
Job 1.2 Necessary software is identified and interpreted.
1.3 Types of presentation are identified to be prepared.

2.1 New presentation files from a blank template or a library are

2. Create created as required.
Presentation 2.2 Slide size is selected based on presentation needs.
2.3 Slides are inserted with suitable layouts according to
presentation requirements.
2.4 Contents are added to slides accurately and effectively
2.5 The presentation is saved in the designated location using the
correct file format as instructed.
2.6 Slides are checked with the presentation view.

3.1 Slide background customization is performed

3. Furnish 3.2 Animation is applied
presentation 3.3 Presentation is checked

4.1 Printer is selected and printer settings are confirmed

4. Print and 4.2 Presentation slides are Printed
Transfer 4.3 Presentation is transferred using storage media.
presentation 4.4 Appropriate print format is selected for presentation.
4.5 Presentation is exported with the expected format

Range of Variables

Variable Range (may include but not limited to):

1. Necessary 1.1 Presentation Application Software

Software’s 1.1.1 Microsoft PowerPoint
1.1.2 Prezi
1.1.3 Google Slide
1.2 Bangla Typing Software
1.2.1 Bijoy
1.2.2 Avro

39
2. Types of 2.1 Business Presentation
presentation 2.2 Personal Portfolio
2.3 Educational Material

3. Components of 3.1 Tab

presentation 3.2 Ribbon
application interface 3.3 Bar

4.1. Standard
4. Slide size
4.2. Wide Screen

5. Slide layout 5.1 Blank

5.2 Title Slide
5.3 Title and content
5.4 Two Content

6. Contents 6.1. Text

6.2. Table
6.3. Illustrations
6.3.1 Picture
6.3.2 Shapes
6.3.3 Text Box
6.3.4 SmartArt
6.3.5 Chart
6.4. Symbols
6.5. Media
6.5.1 Audio
6.5.2 Video

7. File format. 7.1 .pptx

7.2 .pptm
7.3 .ppt
7.4 .pdf

8. Presentation view. 8.1. From beginning

8.2. From Current slide

9. Animation 9.1 Entrance

9.2 Emphasis
9.3 Exit

10. Printer Settings 10.1 Collated

10.2 Print layout
10.3 Handouts
10.4 Page Orientation
10.5 Paper Size
10.6 Margins
10.7 pages per sheet
10.8 Color
10.9 Header & footer

40
11. Storage Media 11.1 USB Pen drive
11.2 Portable Hard drive
11.3 Optical Disk

12. Expected format 12.1 Pdf

12.2 Handouts

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet
all requirements of the current version of the Unit of Competency.

1. Critical aspects Assessment required evidence that the candidate:

of competency 1.1 Identified and interpreted necessary presentation software
based on the task.
1.2 Recognized the type of presentation to be created (e.g.,
business, personal portfolio, or educational).
1.3 created presentation files using a blank template or library.
1.4 Choose slide sizes and layouts based on requirements.
1.5 Added and arranged content effectively, ensuring accuracy
and clarity.
1.6 Saved the presentation in the specified location and format
as instructed.
1.7 Verified the presentation in the slide show view.
1.8 Customized slide backgrounds and apply animations
appropriately.
1.9 Checked the completed presentation for coherence, visual
appeal, and functionality.
1.10 Configured printer settings, selected an appropriate printer,
and printed slides as needed.
1.11 Transferred presentations securely using suitable storage
media.
1.12 Exported presentations in the required format (e.g., PDF or
handouts).

2. Underpinning 2.1 Different types of presentation.

knowledge 2.2 Save and Save As functionalities
2.3 Slide printing process
2.4 Use of Slide transition, animation, and motion path
2.5 Procedure to Keep a clean workplace and equipment
orderly.
2.6 Different types of presentations (business, personal
portfolio, educational materials).
2.7 Components of the presentation interface (tabs, ribbons,
bars).
2.8 File formats/extensions (.pptx, .pdf, etc.).
2.9 Slide layouts and sizes (standard, widescreen).
2.10 Use of multimedia content (text, charts, tables, images,
videos, audio).
2.11 Applying slide transitions, animations, and motion paths.

41
 2.12 Slide printing processes and printer settings (collated,
handouts, orientation).
2.13 Exporting files to formats like PDF.
2.14 Importance of maintaining a clean and organized
workplace.
2.15 Safe handling of equipment and storage devices.

3. Underpinning 3.1 Creating presentations from scratch or templates.

skills 3.2 Designing slides effectively with content, layout, and
multimedia.
3.3 Navigating presentation software (PowerPoint, Prezi,
Google Slides).
3.4 Typing in Bangla using software like Bijoy and Avro.
3.5 Printing and transferring presentations using appropriate
tools and media (USB, portable hard drive).
3.6 Exporting presentations in different formats (e.g., PDF,
handouts).
3.7 Reviewing slide content for accuracy and effectiveness.
3.8 Performing slide show mode for final verification.

4. Required 4.1 Commitment to occupational safety and health.

attitudes 4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Ensuring precision in slide design, formatting, and content
accuracy.
4.5 Eagerness to learn new skills including various software
and handling different presentation types.
4.6 Environmental Concerns.
4.7 Respect for the rights of peers, subordinates, and seniors at
the workplace.
4.8 Ensuring the confidentiality and reliability of prepared
documents.
4.9 Communicates clearly and effectively with peers,
subordinates, and supervisors.
4.10 Maintains a clean and orderly workstation.
4.11 Ensures timeliness and tidiness in daily tasks.

5. Resource The following resources must be provided:

implication 5.1 Workplace (actual or simulated).
5.2 Projector or interactive whiteboard for demonstrations.
5.3 Desktop or laptop computers with sufficient
specifications to run Pre-installed software like Microsoft
PowerPoint, Google Slides, and Prezi.
5.4 Printer (laser or inkjet) with various printing capabilities
(single/both sides, odd/even pages).
5.5 USB pen drives, portable hard drives, and optical disks
for file transfer practice.
5.6 Internet access for cloud-based applications like Google
Docs and updates for installed software.

42
 5.7 Adjustable chairs and desks for ergonomic typing
practice.
5.8 Presentation applications like Microsoft PowerPoint,
Google Slides, and Prezi (ensure all versions are
functional).
5.9 Bijoy and Avro software for creating presentations in
Bangla.
5.10 Training manuals, Handouts, or guides detailing software
use, customization, animations, and file management.
5.11 Examples/Pre-designed presentation templates for
different purposes (business, educational, portfolios
5.12 Sample Files for Practicing presentations with varying
content types (text, tables, charts, multimedia).
5.13 Quick Reference Cards on shortcuts, file formats, and
animation types.
5.14 Posters and handouts emphasizing safe work practices
and ergonomic principles.

6. Methods of Methods of assessment may include but are not limited to:
assessment 6.1 Written test
6.2 Demonstration
6.3 Oral questioning

7. Context of 7.1 Competency assessment must be done in NSDA accredited

assessment center.
7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency for
credit towards the award of qualification under BNQF. Accredited providers assessing
against this unit of competency must meet the quality assurance requirements set by NSDA.

43
Unit Code and Title OU-ICT-CO-05-L3-V1: Perform Basic Troubleshooting
Unit Descriptor This unit covers the knowledge, skills, and attitudes required to
perform basic troubleshooting.
It specifically includes identifying the problem and fixing
operational problems.

Nominal Hours 20 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of
Variables

1. Identify the problem 1.1 Occupational Safety and Health (OSH) procedures are
followed.
1.2 Hardware & Software are checked for non-functionalities
1.3 Operational Problems are identified and reported to the
authority.

2. Fix the operational 2.1 Peripheral connections are checked and identified.
problems 2.2 Software malfunctions are identified.
2.3 Possible solutions are considered for detected errors.
2.4 A specific solution is selected and applied to fix the error.
2.5 Operational problem(s) is/are fixed within the scope of the
job.
2.6 Unsolved issues are reported to the designated person.

Range of Variables

Variable Range (may include but not limited to):

1. Operational Hardware
Problems 1.1 Device Power Issue
1.2 Data cable issue
1.3 Device Date & Time Mismatch
1.4 Boot Device fault
Software:
1.5 OS Failure
1.6 Application software error
Network:
1.7 Network connection

2. Peripherals 2.1. Mouse

2.2. Keyboard
2.3. Printer
2.4. Scanner
2.5. Projector
2.6. Speaker
2.7. Web Cam

44
3. Software 3.1 Application Crashing
malfunctions 3.2 System Freeze
3.3 Data corruption
3.4 Login Failure
3.5 Software update failure
3.6 Compatibility issues
3.7 Slow performance
3.8 Functionality not working

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, and recent and meet all
requirements of the current version of the Unit of Competency.

1. Critical Aspects of Assessment required evidence that the candidate:

Competency 1.1 Diagnosed hardware, software, and network issues
1.2 Resolved operational problems related to peripherals like
printers, scanners, and other devices.
1.3 Addressed issues such as system crashes, data corruption, or
compatibility problems within the scope of their job role.

2. Underpinning 2.1 common faults related to devices, operating systems, and

knowledge application software
2.2 Knowledge of systematic approaches to identifying the source
of hardware or software malfunctions.
2.3 Printing-related issues such as paper jams, connectivity
problems, or print quality issues
2.4 Steps to resolve and troubleshoot printing errors effectively.

3. Underpinning 3.1 Connect and disconnect the device and peripheral.

skills 3.2 Ability to identify and suggest essential software for specific
tasks or troubleshooting needs.

4. Required attitudes 4.1 Commitment to occupational safety and health.

4.2 Careful and methodical approach to diagnosing and resolving
issues
4.3 Sincere and honest to duties.
4.4 Eagerness to learn new skills.
4.5 Environmental Concerns.
4.6 Eager to follow troubleshooting steps and OSH procedures to
avoid errors.
4.7 Stay focused while diagnosing complex issues and resolving
faults.
4.8 Anticipate and prevent problems by performing routine checks
on devices and software
4.9 Taking initiative to identify and fix problems within the scope
of authority before escalation
4.10 Willingness to escalate unresolved issues to the designated
person and work collaboratively to find solutions
4.11 Respect for the rights of peers, subordinates, and seniors at the
workplace.

45
 4.12 Ensuring the confidentiality and reliability.
4.13 Communicates clearly and effectively with peers,
subordinates, and supervisors.
4.14 Maintains a clean and orderly workstation.
4.15 Ensures timeliness and tidiness in daily tasks.

5. Resource The following resources must be provided:

implications 5.1 Workplace (actual or simulated).
5.2 Projector or interactive whiteboard for demonstrations.
5.3 Desktop or laptop computers with sufficient specifications to
run Pre-installed software.
5.4 Printer (laser or inkjet) with various printing capabilities
(single/both sides, odd/even pages).
5.5 Mouse, keyboard, printer, scanner, projector, webcam,
speakers, and other commonly used devices.
5.6 USB pen drives, portable hard drives, and optical disks for file
transfer practice.
5.7 Modems, routers, and network cables for demonstrating and
troubleshooting network connections.
5.8 Internet access for cloud-based applications like Google Docs
and updates for installed software.
5.9 Adjustable chairs and desks for ergonomic typing practice.
5.10 Training manuals covering the troubleshooting manuals and
OSH guidelines for hardware, software, and network problem
resolution.
5.11 Reference Charts on Common error codes, hardware
connections, peripheral troubleshooting steps, and software
error solutions.
5.12 Predefined troubleshooting scenarios for hands-on practice
include OS failure, login errors, and printer jams.
5.13 Quick reference guides and checklists for troubleshooting
procedures.

6. Methods of Methods of assessment may include but are not limited to:
assessment 6.1. Written test.
6.2. Demonstration.
6.3. Oral questioning

7. Context of 7.1 Competency assessment must be done in NSDA accredited

assessment center.
7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by the National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award qualification under BNQF. Accredited providers assessing against this unit
of competency must meet the quality assurance requirements set by NSDA.

46
Development of Competency Standard
The Competency Standards for National Skills Certificate in Computer Operation, Level- 2 is
developed by NSDA on 22-23 October 2024
List of Members

Position in
Signature
S/N Name and Address the
and Date
committee
Birendra Nath Adhikary,
Chief Executive Officer, ICT ISC.
1. Member
Email: [email protected],
Mobile: 01730444782
Engr. Ruhul Amin,
Ex Vice-Principal, Chapainawabganj Polytechnic Institute.
2. Member
Email: [email protected],
Mobile: 01556327345
Md. Abdul Hye Siddiqui
Senior Instructor (Computer), BMET,
3. Member
Email: [email protected],
Mobile: 01819725610.
Khondoker Ali Asgor Pavel
Co-chairman, HR Development & IT Training,
4. Standing Committee, BASIS Member
Email: [email protected]
Mobile: 01711873008
Dr. Rezvi Shahariar
Assistant Professor, IIT, University of Dhaka
5. Member
Email: [email protected]
Mobile: 01990295352
Mir Rashedul Islam,
Assistant Manager, bitBirds Solutions,
6. Member
Email: [email protected]
Mobile: 01920576687
A.K.M. Mostofa Kamal Habib
System Analyst, NSDA
7. Member
E-mail: [email protected]
Mobile: 01840066277
Md. Saif Uddin
Assessment Expert, NSDA
8. Member
Email: [email protected]
Mobile: 01723004419.

44
 Validation of Competency Standard
The Competency Standards for National Skills Certificate in Computer Operation, Level- 2 is
validated by NSDA on 18 November 2024
List of participants
Position in
Signature
S/N Name and Address the
and Date
committee
Shafquat Haider
Chairman, ICT ISC,
1. Chairperson
Email: [email protected], [email protected],
Mobile No. 01711532597
Mohammad Ashraf
2. Chief Instructor, Computer. Graphic Arts Institute Member
Email: [email protected]
Mobile: 0 1681-127119
Md. Abdul Hye Siddiqui
Senior Instructor (Computer), BMET
3. Member
Email: [email protected],
Mobile: 01819725610.
Md Riazul Islam Khan
Managing Director & CEO, Dhaka Center NIC IT Ltd.
4. Member
Email: [email protected]
Mobile: 01711893015
Sujit Bikash Chakma
Chief Instructor (Computer), Technical Teachers Training College
5. Member
Email: [email protected],
Mobile: 01553411198.
Afzal Hosaain
Assistant Professor, Army IBA Savar, BUP
6. Member
Email: [email protected]
Mob:01920979195
Md. Mofajjel Hossain
Process Expert, NSDA
7. Member
Email: [email protected]
Mobile: 017222875539
Md. Saif Uddin
Assessment Expert, NSDA
8. Member
Email: [email protected],
Mobile: 01723004419