Missouri Department of Corrections

For

Family and
Friends
If you have questions, email us at A guide to
constituentservices@doc.mo.gov, understanding
or write to us at: the institutional
Missouri Department of Corrections corrections system
Office of Constituent Services
P.O. Box 236 in Missouri
Jefferson City, MO 65102

Eric R. Greitens Anne L. Precythe

Governor Director
 Table Of Contents

Message from the Director................................................................ 2

Diagnostic Process............................................................................. 3
Classification and Transfers................................................................ 6
Department of Corrections Facilities................................................. 9
Map of Missouri Correctional Facilities........................................... 11
Visiting........................................................................................... 11
Telephone Contact.......................................................................... 14
Mail................................................................................................ 15
Funds.............................................................................................. 17
Property ......................................................................................... 18
Canteen........................................................................................... 19
Medical and Dental Services............................................................ 19
Mental Health Care Services........................................................... 21
Institutional Substance Abuse Treatment Services............................ 22
Conduct Rules and Sanctions.......................................................... 24
Segregation...................................................................................... 26
Education........................................................................................ 27
Work Assignments.......................................................................... 28
Offender Grievances........................................................................ 27
Probation and Parole....................................................................... 28
Religious/Spiritual Programming .................................................... 31
Marriage.......................................................................................... 32
Prison Rape Elimination Act........................................................... 33
Illness, Emergencies or Death.......................................................... 34
Common Abbreviations.................................................................. 35
Family and Offender Safety............................................................. 37
Family and Children Coping Strategies........................................... 39
 A Message from the Division Director

Dear Visitor,

Incarceration is a difficult time for offenders, but it also

impacts the lives of their family members and friends. During
this period of incarceration of a family member or friend, you
may have many questions about the rules and regulations
governing the operations of the Missouri Department of
Corrections that you want answered. To help answers those
questions, we have prepared this Family and Friends booklet
to provide guidance.

In addition to this booklet, we also maintain a public website

that provides additional information about the department. You can visit this website
by going to www.doc.mo.gov. There you will find information about offenders, the
organization of the department, location and directions to facilities, news releases,
the re-entry process, and other information about offender programs and services.

While this booklet and website provide general information about the department’s
policies, procedures and practices, they may not answer all of your questions. In this
instance, please feel free to contact the offender’s assigned institutional case manager
or probation and parole officer to help with any additional questions.

We hope you find the information contained in this booklet and on our website
useful. We also encourage you to maintain regular contact with the offender through
visits, telephone calls and letters so that you may remain informed of the offender’s
progress, as well as provide emotional support through this period of incarceration.

Director of the Missouri Department of Corrections

Anne L. Precythe

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 Diagnostic Process
During the initial admission process at the department’s diagnostic centers,
information is gathered to ensure proper classification and accuracy of file materials.
The following is a brief summary of the diagnostic and intake process.

What happens when an offender first arrives in the department?

Male offenders are assigned to Fulton Reception & Diagnostic Center in Fulton,
Missouri, the Eastern Reception, Diagnostic & Correctional Center in Bonne
Terre, Missouri, or the Western Reception, Diagnostic & Correctional Center in
St. Joseph, Missouri, for initial processing. Those offenders who receive a sentence
of capital punishment are assigned directly to Potosi Correctional Center in Potosi,
Missouri, for processing. If convicted as an adult, male offenders under 18 years old
are assigned to the Farmington Correctional Center in Farmington, Missouri. All
incoming female offenders are assigned directly to the Women’s Eastern Reception,
Diagnostic & Correctional Center in Vandalia, Missouri.

Upon arrival, personal property is inventoried and the offender is notified of

proper methods for disposition if the property cannot be retained by the offender.
Court paperwork is reviewed and processed. All new arrivals are showered,
photographed, fingerprinted and provided an identification number and card, as
well as necessary hygiene supplies, clothing and bedding. Information regarding
personal description, emergency notification, identification of potential enemies
within the department, medical and mental health history and immediate health
care concerns are identified and documented. Each offender attends an orientation
program that explains the facility’s rules and expectations. During this program,
they also receive a rulebook, deposit slips, paper, envelopes, a pencil, and guidelines
about situations to avoid during incarceration. Offenders are encouraged to share
this information with family and they are provided a copy to send to you. Once this
is completed, offenders may then be assigned to temporary housing, pending review
and assessment to determine their permanent assignment within the department.
Once their personal PIN number has been activated, offenders may also have the
ability to telephone family and friends by making collect calls, debit calls or prepaid
calls on a limited basis while at the reception centers.

In the days following, more intensive testing occurs to identify immediate and
ongoing personal issues and to determine classification status. Medical staff meets
with each offender to perform a physical examination and to obtain a medical history
to ensure medical and prescription needs are addressed. Each offender is tested for
HIV infection, sexually transmitted diseases, tuberculosis, and sickle cell anemia,
as appropriate. A blood sample is taken and a tetanus vaccination is administered.
All offenders will receive an intake mental health screening to provide a summary
of potential mental health care needs and to schedule follow-up, as warranted.
Educational, IQ and vocational testing occurs over a period of several days. A DNA
sample is obtained from all offenders as required by Missouri Statute 650.050. The
offender may be required to meet with probation and parole staff if being returned

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on parole or conditional release status. After the above is completed, a case manager
meets with the offender to summarize all information gathered. The case manager
will also conduct an initial classification analysis to determine the offender’s
classification and custody level. During the analysis, the case manager reviews the
offender’s criminal and social history in order to best assess and evaluate the offender’s
needs. The case manager will also explain the transitional accountability plan that
will follow the offender throughout their incarceration. The goal of the transitional
accountability plan is to foster successful institutional adjustment and reintegration of
the offender back into the community. Once this process is completed, the offenders
are either transferred to an appropriate facility or assigned to the reception center, if
applicable.

Can we correspond by mail?

Absolutely! Two pieces of paper, postage-paid envelopes and a pencil are provided
to each offender upon arrival so they may correspond with family members and
friends and send them a list of facility rules. Family members and friends are also
encouraged to write to the offender often during this time. While offenders may
not receive food, clothing, cash, stamps or other items through the mail, letters are
encouraged. Many emotions may be felt at this time so it is important that you
maintain communication and provide support. The offenders need to know you still
care and are there for them.
These are the addresses to use for the diagnostic centers. It is important to make sure
complete information is included to speed delivery of mail to the offender:

Fulton Reception & Diagnostic Center

(Offender Name and Registration Number)
P.O. Box 190, State Route O
Fulton, Missouri 65251 Phone: 573-592-4040

Eastern Reception, Diagnostic & Correctional Center

(Offender Name and Registration Number)
2727 Highway K
Bonne Terre, Missouri 63628 Phone: 573-358-5516

Western Reception, Diagnostic & Correctional Center

(Offender Name and Registration Number)
3401 Faraon Street
St. Joseph, Missouri 64506 Phone: 816-387-2158

Women’s Eastern Reception, Diagnostic & Correctional Center

(Offender Name and Registration Number)
1101 East Highway 54
Vandalia, Missouri 63382 Phone: 573-594-6686

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Is telephone access available?
Once an offender is assigned to a housing unit, he or she will have access to a telephone
and may make collect, debit or prepaid telephone calls during scheduled periods. If
you have an emergency message, you should contact the offender’s case manager who
will relay the message upon verification of an emergency. If the message is not an
emergency, you will be directed to write the offender.

Can we visit at the diagnostic center?

Because the diagnostic process is very time-consuming and must be completed
quickly, visiting with family and friends is limited, and is regularly non-contact,
unless the offender is permanently assigned to the facility. Regular visitation begins
once the offender is assigned to another institution. Only go to the diagnostic centers
for visiting when you have been specifically advised and have been approved to visit.

Here are some of the visiting regulations established at each of the diagnostic
centers:

• Fulton Reception & Diagnostic Center: During assignment to the

orientation unit, one (two-hour) non-contact visit per month is authorized
with immediate family or a designated person of the offender’s choice. The
offender will notify you if you are approved to visit. You must sign in for
visiting no later than one hour before visiting hours end. Visiting hours are from
9:30 a.m. to 1:30 p.m. and 2:30-6:30 p.m. on Friday, Saturday and Sunday.

• Eastern Reception, Diagnostic & Correctional Center: Diagnostic

offenders will be eligible for one non-contact visit, not to exceed two hours
in duration, every 30 days, after they have been at ERDCC for a minimum
of 30 days. Visitors must be immediate family, primary support person or
significant other. Visiting hours will be as follows: Friday, Saturday and
Sunday from 9:30-11:15 a.m., 11:30 a.m. to 1:15 p.m. and 2:30-4:15 p.m.

• Western Reception, Diagnostic & Correctional Center: After the offender has
been assigned to WRDCC diagnostic for 30 days the offender is allowed a two-
hour non-contact visit. There can be two adults and two children at each visit.
These visitors must be approved on their visitor list. The offender will notify the
visitor that they are approved and what day and time they can visit. Visits are Friday,
Saturday and Sunday from 5:30-7:30 p.m., 6:30-8:30 p.m. and 7:30-9:30 p.m.

• Women’s Eastern Reception, Diagnostic & Correctional Center: New

offenders are allowed one contact visit within the first two weeks of arrival for
up to five immediate family members prior to receipt of the completed visiting
applications. After the initial visit, visitors must have an approved visiting
application on file before visiting again. These visits occur on the second Saturday
of each month and are for immediate family only; no one under 18 years old is
allowed to participate in these visits. If you wish to confirm your visits prior to

5
 traveling to any facility, you should contact the offender’s case manager or the
visitor’s desk at the appropriate institution. Staff members are available during
regular business hours.

What are family orientation meetings?

Each male reception and orientation center offers Family Orientation Meetings
at least once each month for the families of first time offenders. These meetings
offer family members and friends an opportunity to visit the facility to attend an
orientation program. This meeting lasts about one hour and is conducted by staff.
During the orientation, staff provides information about what to expect during a loved
one’s incarceration, situations to avoid, and they explain some of the department’s
key policies and procedures. This forum has received positive feedback. If you are
interested in attending a Family Orientation Meeting, please contact the diagnostic
center where the offender is currently housed.

Can we send money to an offender?

An offender can receive deposits into his or her personal account in several different
ways. Money orders, accompanied with a deposit slip, can be mailed to the
Offender Financial Services office by family and friends. Upon receipt by Offender
Finance, funds are usually deposited within one to three business days. Deposit
slips can be made available through the case manager, which then can be mailed by
the offender to family and friends. Funds can also be deposited into an offender’s
account electronically through a department approved vendor either by phone or
online. If the vendor receives funds by the daily cutoff, they will be available on the
offenders account the next business day. Family and friends can obtain information
on approved money transfer vendors by contacting Offender Financial Services at
573-526-6445 or visiting the department’s website at www.doc.mo.gov.

Who should we call if there are questions?

It is recommended that you call the case manager to relay any concerns you may have
about an offender. Each institution’s address and telephone numbers are listed in this
guide under the section of Department of Corrections Facilities. Case managers and all
administrative staff are available during regular business hours. Emergency messages
that arise during non-working hours can be dispatched through the institutional
control center to a ranking officer for limited assistance. If it’s not an emergency, you
will be directed to contact the institution during regular business hours.

Classification And Transfers

The department wants to ensure that each offender is assigned to a facility that best
meets their personal needs while at the same time ensuring the safety of the public
and the department. The following is a brief outline of criteria used for assignments
and transfers within the department.

What criteria is used to determine offender assignments?

When determining where an offender will be assigned, staff are first concerned with
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physical health needs such as need for hospitalization, clinical care, disability needs
or essential medications. Once health care needs are identified, mental health care
needs are assessed to determine potential need for mental health services or substance
abuse programming. After those concerns are met, the custody level is determined
based upon a variety of factors that includes minimum amount of time remaining to
be served, pending charges, escape history, and conduct violations. Consideration is
also given to educational, vocational and treatment needs.

How are institutions classified?

Each institution is assigned a security custody level number — 1, 2 or 5 — with
custody level 1 a minimum security, custody level 2 a medium security and custody
level 5 a maximum security institution. Offenders assigned to the department are
also rated with a classification score, or “C” score, with a rating of 1, 2 or 5, using
the criteria explained above. Reviews are made once each year to update classification
scores and determine appropriate classification and placement.

The following list provides information about Missouri facilities and their designated
custody levels. Note that some facilities have more than one custody level, as they
may be designated to house different custody levels in different parts of the facility.

Maximum Security (C-5):

Crossroads Correctional Center
Eastern Reception, Diagnostic & Correctional Center
Jefferson City Correctional Center
Potosi Correctional Center
South Central Correctional Center
Southeast Correctional Center

Medium Security (C-2):

Farmington Correctional Center
Northeast Correctional Center
Western Missouri Correctional Center
Moberly Correctional Center
Missouri Eastern Correctional Center

Minimum Security (C-1):

Algoa Correctional Center
Tipton Correctional Center
Western Reception, Diagnostic & Correctional Center
Boonville Correctional Center
Kansas City Reentry Center

Female Facilities (C-1, C-2, and C-5):

Chillicothe Correctional Center
Women’s Eastern Reception, Diagnostic & Correctional Center

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 Treatment Centers:
Boonville Treatment Center
Cremer Therapeutic Community Center
Farmington Treatment Center
Maryville Treatment Center
Ozark Correctional Center
Western Reception Treatment Center
Women’s Eastern Treatment Center

Community Release Centers:

St. Louis Community Release Center

Diagnostic Centers:
Chillicothe Correctional Center
Eastern Reception, Diagnostic & Correctional Center
Fulton Reception & Diagnostic Center
Western Reception, Diagnostic & Correctional Center
Women’s Eastern Reception, Diagnostic & Correctional Center

There are also a limited number of custody level 1 minimum security units located
within higher custody facilities. These are located at Eastern Reception, Diagnostic
& Correctional Center, Farmington Correctional Center, Fulton Reception &
Diagnostic Center, Potosi Correctional Center, South Central Correctional Center,
Southeast Correctional Center and Western Reception, Diagnostic and Correctional
Center. Most offenders assigned to these units will provide work release services and
must meet stringent guidelines before considered for assignment to that facility.

Can transfers to another institution occur?

In order to receive consideration for custody reduction or transfer to a lower security
facility, good institutional conduct must be maintained, length of time remaining
to serve must be appropriately reduced, and participation in available programming
should occur. The offender’s case manager can best answer any questions you may
have about transfer opportunities. If an offender wishes to be housed in a facility
closer to their family, they should discuss that request with their case manager for
documentation and future consideration, if possible.

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 Department Of Corrections Facilities

Algoa Correctional Center Jefferson City Correctional Center

8501 No More Victims Road 8200 No More Victims Road
Jefferson City, MO 65101 Jefferson City, MO 65101
Phone: 573-751-3911 Phone: 573-751-3224

Boonville Correctional Center Kansas City Reentry Center

1216 East Morgan Street 651 Mulberry Street
Boonville, MO 65233 Kansas City, MO 64101
Phone: 660-882-6521 Phone: 816-842-7467

Chillicothe Correctional Center Maryville Treatment Center

3151 Litton Road 30227 US Highway 136
Chillicothe, MO 64601 Maryville, MO 64468
Phone: 660-646-4032 Phone: 660-582-6542

Cremer Therapeutic Community Missouri Eastern Correctional Center

Center 18701 Old Highway 66
P.O. Box 70, Route O Pacific, MO 63069
Fulton, MO 65251 Phone: 636-257-3322
Phone: 573-592-4013
Moberly Correctional Center
Crossroads Correctional Center P.O. Box 7
1115 East Pence Road Moberly, MO 65270
Cameron, MO 64429 Phone: 660-263-3778
Phone: 816-632-2727
Northeast Correctional Center
Eastern Reception, Diagnostic & 13698 Airport Road
Correctional Center Bowling Green, MO 63334
2727 Highway K Phone: 573-324-9975
Bonne Terre, MO 63628
Phone: 573-358-5516 Ozark Correctional Center
929 Honor Camp Lane
Farmington Correctional Center Fordland, MO 65652
1012 W. Columbia Street Phone: 417-767-4491
Farmington, MO 63640
Phone: 573-218-7100 Potosi Correctional Center
11593 State Highway O
Fulton Reception & Diagnostic Center Mineral Point, MO 63660
P.O. Box 190, State Route O Phone: 573-438-6000
Fulton, MO 65251
Phone: 573-592-4040

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South Central Correctional Center Western Reception, Diagnostic &
255 West Highway 32 Correctional Center
Licking, MO 65542 3401 Faraon Street
Phone: 573-674-4470 St. Joseph, MO 64506
Phone: 816-387-2158
Southeast Correctional Center
300 E. Pedro Simmons Drive Women’s Eastern Reception, Diagnostic
Charleston, MO 63834 & Correctional Center
Phone: 573-683-4409 1101 East Highway 54, P.O. Box 300
Vandalia, MO 63382
Tipton Correctional Center Phone: 573-594-6686
619 North Osage Avenue
Tipton, MO 65081
Phone: 660-433-2031

Western Missouri Correctional Center

609 E. Pence Road
Cameron, MO 64429
Phone: 816-632-1390

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 Map of Missouri Correctional Facilities
WRDCC MTC CCC
BCC
•
MCC
CTCC
•• •
• WERDCC
•
CRCC • NECC
•
WMCC •
• ••
KCRC
• •• MECC
• PCC
TCC ERDCC

ACC •
••

JCCC •
•
•

SCCC FCC
OCC FRDC
SECC

Visiting
The department encourages visiting by family and friends. You can make a positive
and powerful difference during your loved one’s incarceration. It is important
to remember, however, that visiting is a privilege and will be regulated. It is also
important that you do not visit until you are notified by the offender that you have
been officially approved.

What are the visiting schedules and who may visit?

Regularly scheduled visiting is available at all facilities, Friday through Sunday, with
the exception of the diagnostic and treatment centers. Visiting hours are posted
on the department’s website at www.doc.mo.gov. Generally visits are from 9:30
a.m.-1:30 p.m. and 2:30-6:30 p.m. on Fridays, Saturdays and Sundays, but may
vary slightly from facility to facility. Because the diagnostic and treatment centers
have structured programming and activities, visits are limited to specific days
and times. We ask that all visitors refrain from arriving on institutional grounds
before visiting hours begin. The number and length of visits that are authorized

11
vary by facility because of different capacities to host visiting. Weekends may be
designated for immediate family members only (spouse, children, parents, brothers
or sisters, grandparents and step relations) or one individual of choice (a significant/
designated other, such as a close friend), and visitors may only visit during one
visiting period each day. You should also be aware that unforeseen security problems
may interfere with visiting, causing delayed, shortened, or suspended visits. This is
unusual, but does occur on occasion.

How are visitors assigned to a visiting list?

Every offender that is not in the diagnostic process or a treatment program is
allowed to have a maximum of 20 visitors on their approved visiting list. Because
this number is limited, the offender makes the selection and may make changes
twice each year during designated periods. In order to be considered for offender
visitation, the offender must mail an application to that prospective visitor. It is
important that the visiting application is answered thoroughly and honestly, as
failure to do so may result in denial of visiting privileges. A complete criminal
history check is conducted on all prospective visitors. Once completed, the form
should be returned to the appropriate institution as indicated on the form; do not
send it to the offender. Once a background check is completed and no problems
are identified, the visitor may be added to the visiting list. The offender receives
notification advising them of the status and they are responsible for notifying the
visitor of the decision. Visitors may only be on one offender’s visiting list unless
they are verified to be an immediate family member of more than one offender.
Ex-offenders may or may not be approved to visit depending upon their criminal
history, release status and mandatory approval from their supervising probation and
parole officer. Additional information, such as a marriage license or birth certificate
may be required before final approval is granted.

What identification is needed to visit?

All adult visitors are required to show a valid picture identification card, such as a
current driver’s license or Department of Revenue identification card. Visitors 13 years
and older shall be required to show a current school picture identification card that
includes their name, or a valid federal or state Department of Revenue identification
card before admission to the visiting area. Visitors under 18 years old, unless married
to the offender, must be accompanied by an authorized adult visitor.

Does the institution search visitors?

In an effort to provide a safe and secure environment in which you and your family
may visit, the department does conduct general searches of visitors. A metal detector
may be used to detect weapons or other contraband. This may be completed by a walk-
through metal detector or a hand-held wand, which is waved near the body. Because
the department maintains a zero tolerance policy regarding all illegal substances and
introduction of contraband, staff may also ask you to submit to an Itemizer search.
When tested with the Itemizer, the visitor will be given a towelette and asked to wipe
it over their shirt front, pockets and palms of their hands. The towelette is then placed

12
directly into a machine that immediately detects any possible traces of narcotics or
explosives.

What items can be brought to a visit?

To ensure your safety and the security of the institution, items that can be brought
into the institution are very limited. Only coins for use in the vending machines
and specific medical and infant supplies are allowed. Gum, wallets, purses and other
items may not be brought to visits. Missouri State Statute 217.360 states that it is a
criminal offense for any individual entering a correctional facility to bring in drugs,
alcoholic beverages, any article an offender is not permitted to possess or firearm
that may be used to endanger the safety and security of the facility, staff or other
offenders. Doing so may be a felony and can carry a punishment of up to 15 years
in prison. It is important to remember that when visiting you are required to abide
by the department’s rules and regulations. When you enter prison grounds, you,
your packages, your children and your vehicle are subject to search. Small lockers
are available at most institutions to store your purses, wallets or keys, if necessary,
however, it is requested you bring only necessary items and secure the rest in your
vehicle.

Coins may be brought in a clear zip-lock type bag or plastic pouch. Medications or
medical equipment needed to maintain life such as nitroglycerin, insulin and insulin
supplies and oxygen or asthma inhalers may be taken into the facility in their original
container and only in the necessary dosage for the visiting period. You should notify
staff upon your arrival of the need for medication during visitation. If you have
special medical equipment, such as a walker, wheelchair or surgically implanted metal
hardware, you should provide a physician’s statement. Notice should be made in
advance to the case manager to ensure staff are aware of your needs. Sanitary supplies
are available in the restroom at a minimal fee.

When you bring a small infant or child, one clear carry-all for infant supplies is
allowed. This bag may contain up to six diapers, one blanket, three clear plastic bottles
of prepared infant beverage, one clear plastic no-spill toddler cup, three unopened
vendor containers of baby food, one plastic pacifier, teether and/or rattle, one small
plastic spoon and one unopened package of baby wipes. These items may be searched.
It is also important that you maintain direct control of your children at all times so as
to ensure their safety and to prevent interruption of other visits. If children are unruly
or disruptive, the visit may be terminated.

What is the required dress code?

We ask that all visitors abide by a dress code to ensure other visitors are not offended
and to prevent security risks. Clothing should not be tight, transparent or revealing.
It should not display gang, racial, inappropriate or inflammatory language or symbols
and may not have a camouflage design. Skirts, dresses and shorts may be no shorter
than two inches above the top of the knee cap, and no wrap-around or slitted skirts or
dresses are permitted. No holes or slits are permitted in pants. Shirts, blouses and tops

13
must cover the chest and stomach and have sleeves that cover the shoulders, without
display of cleavage or midriff. Appropriate undergarments and shoes must be worn
at all times. Undergarments with wire or metal supports are discouraged because you
may be required to clear a metal detector. No headwear is allowed except for verified
religious purposes and is subject for search.

What physical contact is allowed?

If you choose, you will be allowed one greeting and departing embrace and brief kiss
with those with whom you visit. The only other physical contact permitted is holding
hands. While sexual offenders have strict physical contact restrictions, other offenders
may be allowed to have children six and under to sit on their lap. Children should
always be closely supervised by an adult in the visiting room to ensure their safety
and preserve good order. Offenders should not be left alone with a child without the
adult visitor present. Although it is often difficult not to have physical contact with a
loved one during visits, it must be limited to preserve order in the visiting room and
to ensure other visitors and children are not offended by open displays of affection.
If you fail to abide by these rules, the visit is subject to termination and possible
suspension of visiting privileges.

Is food available during the visit?

Vending machines offering sandwiches, snacks, chips, candies and beverages are
available. Food visits also occur at least twice each year at all facilities except treatment
centers, with each institution developing criteria for the privilege to participate. If the
offender you visit is eligible and approved for a food visit, he or she is permitted
to participate in a meal that is either home cooked, purchased, or made available
through a pre-approved local vendor. There are some institutions that may have
special restrictions for food visits, so it is important the offender shares information
with you about those regulations prior to the visit.

Can restrictions be imposed on visiting privileges?

Unfortunately, at times, some visitors abuse visiting privileges. Failure to follow
visiting rules, such as excessive physical contact, refusal to submit to search, use of
alcohol or narcotics, unacceptable language, improper dress, presenting risk to the
safety and security of the facility, staff, offenders or visitors, participation in illegal
activities and/or violations of Missouri law, may result in having visiting privileges
suspended, be barred from the institution, or may be placed on non-contact visiting
status. If visiting sanctions are imposed on a visitor, the institution will send a written
notice outlining the infraction and sanctions imposed. A visitor may appeal visiting
restrictions in writing to the appropriate deputy division director in Central Office at
2729 Plaza Dr., Jefferson City, MO 65109.

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 Telephone Contact
Communication with family, friends and others is important while incarcerated. The
following information explains how and when telephones may be used.

Can offenders make or receive telephone calls?

While offenders cannot receive telephone calls, telephones are available throughout
the institution for offender use if the offender is not on restricted status. Offenders
assigned to segregation units have limited access to the telephone. Through an
established vendor, all telephones are programmed to process collect calls, debit calls
or prepaid calls. Offenders cannot place toll-free calls or participate in three-way calls,
doing so may result in a conduct violation.

How is the call made?

The offender may place a collect call; Securus collect call (Direct Bill), debit call, or
pre-paid call (Advanced Connect). Offenders making calls will be required to use a
personal identification number (PIN) via an automated security system. Collect calls
gives you the opportunity to accept the charges which will show up on your monthly
phone bill. This option can be set up through phone, email, online or mail with
Securus, after a credit check. Your cellphone can have a Securus Collect/ Direct Bill
account set up to receive calls. Pre-paid time (Advanced Connect) can be purchased by
a family member or friend to fund calls to a specific BTN (bill to number), and is set
up phone, email, online or mail with Securus. Debit minutes can be purchased by an
offender in the institution’s canteen or from a kiosk located inside the institution.

What should you do if you receive unwanted telephone calls?

If you receive unwanted telephone calls from an offender, you can follow the prompts
on the phone to block future calls to your residence. If you still receive calls, you
should immediately contact the institution, providing as much information as is
available to you. If the offender can be identified through his or her PIN number,
the offender will be directed to stop contacting you. If it continues, the offender
may face disciplinary action. Also, for your protection, a recorded message is played
throughout the telephone conversation that alerts you to the fact that the call is
originating from a correctional facility. This message is not intended to annoy, but
rather to alert outside parties to the fact that an offender originally placed the call.

How are phone blocks placed on an outside phone?

While the institution can monitor and record calls, they hold no ability to place
a block on outside telephones. The telephone company may place an automatic
block on your phone if third party calls are detected or there is an unusual increase
in your phone bill. To receive calls from a correctional center, you must contact
Securus at https:\\www.securustech.net or 1-800-844-6591.

15
 Mail
One of the most important ways you can communicate with an offender is through
written correspondence. Encourage your family and friends to write. Even if you
are coming to visit soon and have talked on the phone recently, a letter is really
appreciated, especially since your contact with an incarcerated loved one is restricted.
If you have a few free minutes, send a quick note or card.

How should mail be addressed?

To ensure delivery of your correspondence, we ask that you address envelopes as
follows, and also complete your return address on the envelope:
Offender’s Name and Register Number
Name of Institution (Housing Unit if known)
Post Office Box Number or Street Address
City, State and Zip Code

The addresses for Missouri’s correctional facilities are located under the section of
“Department of Corrections Facilities” in this guide.

Is mail inspected?
All incoming and outgoing mail is subject to search. Mail received is briefly
examined for unauthorized articles or substances and scanned to ensure it does not
contain anything which may compromise the safety and security of the facility.

What can be sent with letters?

Up to five, 8½ x 11 enclosures may be included with each letter. Enclosures may not
contain depictions of gang activity, tattoo patterns, be sexually explicit or contain
other inappropriate content. Stamps and stamped envelopes cannot be included in
mail sent to an offender.

On Jan. 1, 2015, family and friends of offenders incarcerated within the Missouri
Department of Corrections were required to send pictures and personal correspondence
in separate mailings. Only film-processed photographs or digital copies are permitted.
Pornography and full nudity are not permitted.

Can magazines or newspapers be purchased for an offender?

After an offender leaves the diagnostic center and is permanently assigned to a
facility, you may make gift subscription purchases of magazines and newspapers for
an offender. Prior to doing so, however, you should verify the magazine or paper is
allowed and you have the complete and accurate mailing address which includes
the offenders name, number and housing unit. You may also deposit funds to an
offender’s account and the offender may then, in turn, subscribe to a periodical of
choice.
What should you do if you receive unwanted correspondence?
If you received unwelcome mail or threatening letters from an offender, notify the
institution in writing that you wish the correspondence to cease. You should also

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provide a copy of the correspondence received. The offender will be directed to stop
writing you. If it continues, the offender will be referred for possible disciplinary
action.

Funds
Each offender has an account for personal funds that may be used to make purchases
of phone time, clothing items, legal or writing supplies, small appliances, hygiene
items and snacks. Special regulations have been established for depositing funds to
an offender’s account.

How can money be deposited, by mail, to an offender’s account?

You may mail a money order or cashier’s check to be deposited to an offender’s account.
When doing so, the check must be made payable to the Missouri Department of
Corrections and accompanied by a Department of Corrections deposit slip. Each
offender has access to deposit forms and can send the slips to you at any time. All
transactions should be forwarded to the following address:

Offender Finance Office

Missouri Department of Corrections
P.O. Box 1609
Jefferson City, MO 65102

Do not send personal mail, cards, stamps or photographs to the above address.
The office processes money transactions only. It is important that you supply all
information requested on the deposit slip in blue or black ink. If you have questions,
you may call the Offender Finance Office at 573-526-6445.

Note: it is important that you do not deposit money to other offender’s accounts. This
is usually indicative of illegal activity or a way to get around established procedures
and may result in disciplinary sanctions.

When are deposits credited to an offender’s account?

Upon receipt by mail, all deposits are normally completed within 1-3 business
days; however, this may take slightly longer dependent upon a number of factors.
The offender may check their balance and determine transaction, sender name and
amount on a kiosk located inside the facility.

What is the fastest way to deposit money to an offender’s account?

The department offers electronic transfer of funds through Access Corrections. You
can contact Access Corrections at 866-345-1884 or by visiting their website at www.
accesscorrections.com. Transactions must be received by the vendor’s cut off time to
be deposited to the offender’s account the same business day. All transactions received
after the vendor’s cut off time will be processed the following business day.

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How are court assessed payments collected?
Fines or fees may be mandated by the courts for reimbursement of court costs, filing
fees, child support, restitution or payment to a victim’s compensation fund. When
these fines are assessed, the department is obligated by law to remove a mandated
portion of all incoming funds until the judgment is met in full. The offender may
determine the amount due by accessing a kiosk located inside the facility or writing
to the Offender Finance Office.

Who can answer questions about victim’s compensation?

If you believe that a duplicate payment has been made or an error has occurred
for the amount assessed for victim’s compensation judgments, you should obtain
a “paid” receipt from the Circuit Clerk’s Office to verify payment and submit it to
the Offender Finance Office at the address provided. The Offender Finance Office
cannot accept copies of money orders made payable to the Circuit Clerk’s Office as a
paid receipt. Any refunds of money for duplicate collection of victim’s compensation
payments must be made through the county where the funds were paid. This may
take several weeks after payment has been made.

Property
Offenders are authorized to purchase select property items from the institutional
canteens and authorized outside vendors. To receive these items, the guidelines
provided here must be strictly followed.

What items are provided by the state?

The Missouri Department of Corrections provides each offender with basic clothing
items including undergarments, pants, shirts, shoes, a belt and overcoat. Bedding,
towels, medical supplies and glasses are also provided.

Can clothing or other items be sent in?

Do not send any items to an offender as the items will not be accepted and may be
returned to you at the offender’s expense or donated to a local charity. Instead, you
may deposit funds to an offender’s account. The offender can then prepare the order
and, once verified that it is an item that is allowed and the funds are available to cover
the cost, the order will be processed. Do not send or order any property items on
behalf of an offender.

What happens to unauthorized property items?

If an offender is directed to dispose of unauthorized or excess property, the offender
must mail the items out at their own expense, usually within 60 days. Newly
incarcerated offenders who arrive with unauthorized property items will be required
to mail the items out within 10 to 30 days, depending upon the facility’s capacity to
hold the property. The institution will provide specific information to the offender
about timelines for disposal. The offender may choose to donate the items to charity
or make arrangements for a visitor to pick the property up after a visit.

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Can special clothing be sent just prior to an offender’s release?
This is an excellent way to welcome an offender back to the community. If an offender
is scheduled for release within 30 days, they may receive one package from home with
clothing items and shoes to be worn upon discharge. Please contact the institutional
case manager to discuss proper procedures for mailing these items.

Canteen
The offender canteen is similar to a small convenience store and offenders may buy
items from the canteen. Basic necessities such as food, soap, toilet tissue, clothing,
shoes, education, medical care and dental supplies are provided by the institution.
Offenders may make purchases from the canteen using their state pay and any money
sent to their account from outside sources.

How can purchases be made from the canteen?

Each offender is allowed to make purchases from the canteen on specifically assigned
days. In order to make purchases, the offender must have funds in their personal
account at that time.

What types of items are sold in the canteen?

The canteen sells many items including candy, soda, snacks, radios, televisions,
toiletries, postage supplies, writing materials, shoes, clothing and other personal
items.

How are canteen profits used?

All profits from the offender canteen are used exclusively for the benefit of the offender
population. Profits support educational, recreational and religious programming for
the offender population.

Medical And Dental Services

Offender health care services are provided through a private contractor under
the direction of department staff. The medical services provider in the Missouri
Department of Corrections places importance on preventive care and the early
identification of health problems. The goal is to prevent disease and disability, or,
when health conditions are already present, to prevent worsening of those conditions.
All health care providers are licensed to practice their profession in Missouri. Many
health care staff have advanced training and certification in various specialties. The
health care providers are obligated to provide care that is equivalent to general
community standards and those standards established by the National Commission
on Correctional Health Care.

How does an offender make an appointment with medical staff?

Offenders who believe they need medical or dental care complete a Medical Services
Request (MSR) form, which is a written request for care, or should attend open sick
call if available at that facility. All requests are screened and scheduled according to

19
urgency or seriousness of the stated problem. Emergency care is always provided
immediately and does not require the completion of a Medical Services Request
form.

What if there are questions about treatment or condition?

Missouri Statute 217.075 prohibits the release of any medical information without
the offender’s written consent. The department, like any medical care provider,
must abide by the statutes governing the patient’s right to confidentiality of medical
records. The offender must sign a medical release that would authorize the department
to provide you with information and updates regarding the medical condition and
treatment being administered. You may contact the institution’s medical unit when
you have questions about medical care once the offender has completed the medical
release of information.

Can a family physician be used to provide medical treatment?

No, but you are strongly encouraged to have the offender’s prior medical records
forwarded to the institution’s medical unit for inclusion in the medical file. Having
previous medical records available is very helpful to the institution’s medical staff.
Medications may not be sent by family or other outside sources.

What if treatment by a specialist is necessary?

The department’s contract medical provider utilizes outside specialists for cardiology,
orthopedics, dermatology, oncology, general surgery, gynecology and other specialists,
as needed. These specialists are often called upon to provide consultation or care,
which may occur in the institutions, hospitals, clinics or private offices. In addition,
when an on-going medical condition such as high blood pressure, seizure disorder,
diabetes, heart condition, asthma or other potentially serious concerns already exists,
the offender is assigned to a chronic care clinic. This ensures the offender has their
condition regularly monitored by physicians and nurses at standard intervals. These
appointments are scheduled by the medical staff and are in addition to those requested
by the patient.

What if hospitalization is required?

Several institutions have on-site infirmaries which provide 24-hour observation and
care by licensed health care staff. If hospitalization becomes necessary, community
hospitals are used to provide care.

If an offender is housed at an outside hospital, can we contact the hospital about

their care?
Missouri Statute 217.075 prohibits the release of any medical information without
the offender’s written consent. All information about the medical status of an
offender must be provided through the institutional medical staff. In case of serious
or critical illness, staff will notify the offender’s identified emergency contact of the
offender’s status. Hospitals, outside providers and staff who are assigned to remain
with the patient are advised in advance that the offender may not receive visits and

20
no information can be provided about the status of the offender under their care. This
is for the security of the public, hospital staff, other patients and the offender. If the
family attempts to visit an offender patient at a hospital without proper authorization,
the patient may be moved to another location for continued care. The identified
emergency contact is notified when an offender is in critical condition or hospitalized
for more than 72 hours.

Can special visiting or telephone contact occur?

In cases of serious illness, special visits can be arranged through institutional staff.
Again, it is important that you do not attempt to visit or call an outside hospital or
physician without first receiving authorization through institutional administrative
staff.

How are eyeglasses provided?

The department will provide the offender with prescription eyeglasses and facilities
will allow families to fill the prescription and have the eyeglasses sent in. Contact
lenses will not be provided. Offenders may have contact lenses sent in, however, lens
solution must be purchased in the canteen. All items will be inspected by staff prior
to receipt by the offender.

What efforts are made to control contagious disease?

Guidelines of the Centers for Disease Control and the Missouri Department of
Health are followed. Newly admitted offenders are tested for infectious disease upon
arrival into the department, including sexually transmitted diseases, HIV infection
and Tuberculosis. Annual Tuberculosis testing continues to occur for both staff and
offenders. Medical isolation will result if a health threat is posed to others.

Mental Health Care Services

Offender mental health services are provided through a private contractor. The mental
health service providers in the Missouri Department of Corrections are responsible
for addressing the on-going mental health treatment of offenders. Mental health
services include initial assessment and evaluation of offenders, crisis intervention,
psychological evaluation, individual and group therapy, and referral to psychiatrists
or special treatment facilities. Furthermore, clinical staff are responsible for treatment
of offenders assigned to the Missouri Sex Offender Program.

Are mental health services available to offenders?

Mental health care services are available throughout the department. Qualified mental
health professionals are available to meet with offenders and provide mental health
services including individual or group therapy. Any offender who feels in need of
counseling should submit a Medical Services Request form to request an appointment
or, in the case of crises, immediate assessment and care can be provided. Medication
may be ordered by a contracted psychiatrist or mental health nurse practitioner.

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Who should be contacted if mental health care services are needed?
One of the best ways to identify an offender who may require temporary or long-term
mental health care services is through family or friends. If you believe an offender is
suicidal, requires evaluation or just needs an opportunity to meet with mental health
care professionals for assessment, you should immediately contact the institutional
case manager or an institutional mental health staff.

What types of facilities are available for the mentally ill?

With appropriate treatment and support, many offenders with mental illness are able
to function well within the general population of the institution. Other offenders
need more intensive treatment, and the department has several specialized units to
meet offender needs. Farmington Correctional Center has two specialized mental
health units. The Social Rehabilitation Unit (SRU) is a 100-bed housing unit, and the
Corrections Treatment Center (CTC) is a 20-bed unit. Potosi Correctional Center has
a 46-bed Special Needs Unit (SNU) that houses developmentally disabled maximum
security offenders. Women’s Eastern Reception and Diagnostic Correctional Center
has a Women’s Social Rehabilitation Unit (WSRU) with a variable number of beds.
Jefferson City Correctional Center has the Secure Social Rehabilitation Unit that
currently serves approximately 35 maximum security offenders. All of these units
provide psychiatry and counseling services, as well as structured activities to improve
the offender’s level of functioning.

Institutional Substance Abuse Treatment Services

Many incarcerated individuals have significant substance abuse problems that may
have contributed to their criminal behavior. The identification and treatment of
that problem is essential in order to change an offender’s lifestyle. Substance abuse
treatment can have a very positive and powerful impact on an offender’s behavior
and personal choices. The Missouri Department of Corrections realizes that some
offenders need comprehensive intervention and treatment to augment services they
may have received while in the community. Therefore, the department has created
institutional substance abuse treatment programs at ten correctional facilities
throughout the state. The goal of institutional substance abuse treatment programs
is to assist offenders in becoming drug and alcohol free and to support recovery from
substance abuse and criminal behavior that will continue after release.

Most offenders who completed institutional treatment will be required to participate

in aftercare in the community to assist continuing recovery.

Is substance abuse treatment mandatory?

Due to the high number of offenders with substance abuse services needs, only
offenders who are ordered for treatment may participate in a treatment center
program. Completion of the full program is required for offenders who are mandated
by the Board of Probation and Parole or the courts to attend treatment. Those
offenders mandated for treatment who do not maintain behavior consistent with
the expectations of the treatment programs and/or who do not complete treatment
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program requirements will most likely have to serve longer sentences within
correctional centers.

Are voluntary substance abuse programs available?

Almost every institution offers Alcoholics Anonymous, Narcotics Anonymous or
similar support groups for those offenders with substance abuse problems. These
programs have voluntary participation. Every offender who has a substance abuse
problem is encouraged to participate in all programs available to them.

How is an offender assigned to a mandatory treatment program?

Substance abuse assessment services will be provided at the reception and diagnostic
and community release centers. The assessments assist with program placement of
offenders who are ordered by the courts or the Board of Probation and Parole for
institutional treatment. The assessments may also enhance the continuity of substance
abuse services from prison to the community.

What are the different types of substance abuse treatment programs?

The following provides a brief description of the various types of substance abuse
treatment programs offered throughout the department.

Short-Term Substance Abuse Treatment is provided at institutions located at

Boonville, Fulton, St. Joseph, Farmington, Chillicothe and Vandalia for offenders
who are sentenced and/or assessed to need treatment according to Missouri Statute
559.115 and 559.036, and offenders who are ordered for treatment by the Board
of Probation and Parole. Short-term treatment consists of approximately 84 to 120
days in a structured program that consists of substance abuse education, cognitive
skills development, group counseling and peer support groups. The programs also
provide a variety of focused therapeutic interventions including behavior contracts
and offender management teams for participants who have difficulty adhering to
program rules and expectations.

Long-Term Substance Abuse Program provides 12 to 24 months of intensive

treatment designed to address chronic and severe substance abuse problems. All of
the long term programs meet program certification standards of the Department of
Mental Health’s Division of Alcohol and Drug Abuse. The program’s main emphasis
is treatment provided in a therapeutic community setting to foster recovery from
substance abuse and criminal behaviors. The courts may sentence offenders to
participate in this program per Missouri Statute 217.362. In addition, the Board
of Probation and Parole may also order incarcerated offenders to participate in this
program. When an offender is close to completing the program, a report prepared
by probation and parole staff is submitted to the sentencing judge or the Board
outlining the offender’s progress in the program. Those authorities then make a
final decision regarding release. This program is provided at the Ozark Correctional
Center, Maryville Treatment Center, Chillicothe Women’s Treatment Center and the
Women’s Eastern Treatment Center.

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Missouri Post-Conviction Drug Treatment Program is provided to court referred
first time, nonviolent, drug-involved offenders on probation. Probationers who fail
treatment in the community and who are at risk of revocation of their probation status
may be ordered to a prison-based treatment center for 120 days. Upon successful
completion, the offender is returned to the community. Offenders ordered by the
court under Missouri Statute 217.785 are assigned to participate in one of several
short-term substance abuse programs in Boonville, Fulton, St. Joseph, Farmington,
Chillicothe or Vandalia.

The Offenders Under Treatment Program is a 180-day substance abuse treatment

program, established by statute, for eligible offenders. Once it has been determined
the offender is eligible, the Missouri Board of Probation and Parole is notified and
makes the final determination if the offender will be assigned to the program. Once
the offender has served the required deterrence time and upon successful completion
of the program, they may be eligible for release on parole. This program is provided
in St. Joseph, Maryville, Farmington, Chillicothe and Vandalia.

Intermediate Treatment Program is a six-month treatment program designed for

parole violators and others who are ordered by the Board of Probation and Parole to
complete treatment during the last 12 to 18 months of their incarceration. This program
is available for both men and women and is provided in an institutional therapeutic
community setting. Adherence to program rules and successful participation in
treatment services is required for successful completion of the program. The program
emphasizes recovery from substance abuse and criminal behavior. This program is
provided at in St. Joseph, Maryville, Farmington and Chillicothe.

Partial Day Treatment Program is a 10-week program for offenders ordered or

referred by Probation and Parole. The program provides substance abuse education,
group counseling, and weekly individual counseling. The programs are currently
located at St. Joseph and Chillicothe.

Conduct Rules And Sanctions

In order to ensure the good order and security of an institution, as well as the safety of
offenders and staff, rules are established and must be followed. These rules are similar
to those that we are required to obey as citizens. To obtain consideration for program
privileges, favorable transfer and parole, it is essential that these rules be followed. We
ask you to actively follow the progress of your loved one and provide encouragement
and guidance for good behavior as conduct violations remain a permanent part of
the offender record.

How is an offender charged with a rule violation?

If a staff member believes that an offender has violated any of the 41 conduct rules,
the staff member will write a conduct violation report describing the prohibited
behavior.

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What type of disciplinary process is used?
After a staff member issues a conduct violation to an offender, the offender will be
interviewed with the staff member who issued the violation present. During that
interview the offender is informed of the infraction and advised of their rights. The
offender is given the opportunity to make a statement at that time and asked if they
have any witnesses who would provide a statement. Within seven working days of
the interview of the conduct violation, a disciplinary hearing is held. At that hearing,
the offender is allowed to present evidence and staff may obtain statements from
identified witnesses. The Disciplinary Hearing Officer will then review the conduct
violation, statements from witnesses, the offender’s statement, and any other evidence
available to reach a determination if the evidence presented supports the violation.
That recommendation will then be sent to the facility’s administrative staff for review.
If found guilty, a sanction may be imposed. Depending upon the seriousness of the
infraction, the offender may be held in segregation pending completion of the hearing
or investigation.

What are the rules that must be followed?

Please refer to the Offender Rulebook that can be found by visiting www.doc.
mo.gov.

What type of sanctions can be imposed?

The following is a list of sanctions that may be imposed after an offender has been
found guilty of a rule infraction. Multiple sanctions may be applied to a conduct
violation. It should be noted that additional sanctions may be applied to those
offenders who are found guilty of drug related violations.

1. Warning or Reprimand
2. Extra Duty
3. Property Impoundment/Confiscation
4. Activity Restriction
5. Pay for Damages
6. Room or Cell Restriction
7. Wage Reduction
8. Visiting Restrictions
9. Disciplinary Segregation Assignment
10. Program Restriction/Program Attendance Requirement
11. Refer to Administrative Segregation Committee
12. Recommendation for Time Extension (Old Criminal Code)
13. Referral for Conditional Release Extension
14. Referral for Time Credit Loss
15. Request for Transfer
16. Referral for Prosecution

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 Segregation
There are several units within the department that provide alternate housing when
an offender requires separation from other offenders or to ensure the safety and
security of the institution. The following is a brief description of those units and their
purpose.

What is a protective custody unit?

A Protective Custody Unit is housing that provides separation of offenders from
the general population of the facility. If an offender can provide information which
verifies the need for separation from other offenders, or if staff has reason to believe
the offender’s safety may be jeopardized, the offender may be housed in a Protective
Custody Unit. This unit allows offenders to have the privileges of general population,
but requires much stricter control and movement. Offenders who have enemies
within general population, fear for their safety, or if information reveals an offender’s
safety may be in jeopardy may be assigned to a protective custody assignment. It
should be noted that not every facility has a Protective Custody Unit, but all have the
ability to ensure separation to provide a safe and secure housing assignment.

What is an administrative segregation unit?

Administrative segregation is a unit where an offender may be housed for the security
and good order of the institution. It is designed to separate offenders who present a
risk to others, themselves or the institution. It is also used to house those offenders who
have committed a serious rule violation or have accumulated numerous violations.
During confinement to this unit, telephone access, visitation, movement, recreation,
canteen purchases, and property are limited. For example, eight non-contact visits,
usually limited to two hours each, are allowed each month. An offender assigned to
this unit is authorized to send and receive mail; we suggest you write often to provide
encouragement during assignment to administrative segregation. The offender will
be released from administrative segregation upon the demonstration of acceptable
behavior and when there is no longer a threat to the safety of the institution or
others.

What is disciplinary segregation?

An offender may be assigned to disciplinary segregation for the safety and security of
the offenders, staff and institution. During this short-term confinement, privileges
are limited. Offenders assigned to disciplinary segregation are confined in the
Administrative Segregation Unit.

Education
Education is an important part of developing a personal sense of achievement and
obtaining employment upon release. The department offers a variety of academic
programs to ensure the offender is educationally prepared upon release. Every effort
is made to house an offender at a facility that can meet their educational needs. Please
encourage participation.

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Can an offender obtain a high school equivalency certificate?
Missouri Statutes require offenders who have not obtained a high school diploma or
its equivalent to be enrolled in basic education programs offered by the department,
in order to be considered for parole. High School credentials qualify the offender for
better jobs and pay while incarcerated. It is important that you support participation
in available education programs. This will instill pride from personal achievement
and prepare the offender for release.

Can an offender receive vocational training?

A variety of vocational programs are available at many institutions. Those who possess
high school credentials may apply through their housing unit case manager.
Are college and correspondence courses allowed?
Offenders interested in correspondence courses must work with the Education
Supervisor or the Institutional Chaplain to determine if specific courses are acceptable.
Once approved, the cost of these courses is the responsibility of the offender, and due
in advance. State or federally funded college courses are not available.

Work Assignments
Offenders are expected to work, attend school, treatment programming, or any job
training on a full-time basis unless deemed unable to do so by the institution staff.
Most will tell you that work helps time go faster. Compensation will vary according
to the type and complexity of work performed. Many jobs within the institutions are
similar to positions in the general public including food service, general maintenance,
clerical work, factory work, recreation, sanitation, and groundskeeping.

How is an offender assigned to a specific job?

Offenders are assigned to work positions as determined by staff. An offender may
be considered for employment in a specific area or job, if qualified, by meeting with
their case manager or the job coordinator located at the institution.

Are jobs outside the facility available?

There are jobs outside the facility and in a community work release setting. Offenders
selected for participation in outside work release programs must meet strict security
guidelines regarding length of sentence remaining to serve, seriousness of the offense,
and other restrictions to ensure public safety. The offender should direct questions
about eligibility to their case manager.

Offender Grievances
Offenders have the opportunity to voice complaints through the grievance procedure.
Before doing so, however, offenders are encouraged to attempt to resolve their concerns
through conversation with their classification staff. If that effort is unsuccessful, the
grievance procedure provides offenders with a formal, documented opportunity to
seek resolution or bring concerns to the attention of staff at a variety of levels.

27
When can an offender file a grievance?
All matters relating to institutional life are grievable except Probation and Parole
matters, actions of the judiciary, state legislature or federal, state and local agencies, or
actions in institutions where the offender does not reside unless said actions personally
involve or affect the offender. It should be noted that the Prison Litigation Reform
Act requires the offender to exhaust the grievance procedure prior to proceeding with
litigation in court.

How does an offender file a grievance?

The offender may initiate this process by requesting an Informal Resolution Request
(IRR) from the housing unit classification staff. A joint effort will be made by unit staff
and the offender to resolve the complaint at that time, as appropriate. If the offender is
not satisfied with the response to his or her complaint they may then appeal by filing
a formal grievance to the institutional warden. If the situation cannot be remedied
at that level, the offender may file a grievance appeal. The grievance appeal will be
responded to by the deputy division director within 100 days of receipt. A sampling
of these grievance appeals will be reviewed by the Citizen’s Advisory Committee on
Corrections members, who provide recommendations to the department. Once the
appeal is answered, the grievance process is considered exhausted.

What Is The Citizen’s Advisory Committee?

The Citizen’s Advisory Committee on Corrections was established by Executive Order
of the Governor. The Governor selects this committee’s membership, representing
a variety of professional and ethnic backgrounds. This committee has an ongoing,
direct knowledge of offender concerns, gained through regular evaluation of offender
grievances and site visits to Missouri’s prisons. This committee provides valuable
input and reaction to the department’s grievance procedure by reviewing material
and making recommendations relative to sanctions imposed or decisions made by
the department.

Probation And Parole

There are often many questions about parole eligibility and the possible release
date of an offender. The following provides some guidelines as to how you may get
answers to your questions about parole or release guidelines. This information is
generic and there may be unique stipulations that apply to individual offenders. All
questions concerning parole guidelines or release eligibility should be directed to the
institutional probation and parole officer.

What are the different types of hearing and release dates?

A parole hearing date is the day the Parole Board will meet with an offender to
consider release on parole status. A presumptive parole date is a date that may be
established by the Board for release to the community. A conditional release date
represents the date an offender must be discharged, pursuant to Missouri Statute
558.011, if an earlier parole date has not been established. Some offenders may not
be eligible for conditional release depending on their offense or term of sentence. A

28
minimum mandatory date is the date an offender will satisfy a statutory requirement
to be eligible for release. A maximum release date is the date the sentence is completed.
An offender will not remain incarcerated or under supervision of the department
past their maximum release date. The institutional probation and parole officer can
answer questions about release dates and how they apply to each offender’s case.

When is the first parole hearing scheduled?

Upon arrival in the department, each offender is given a booklet entitled “Rules and
Regulations Governing the Granting of Parole, Conditional Releases, and Related
Procedures.” This booklet explains criteria used during parole consideration. Within
90 days, each offender will receive written notice advising them of the month and year
of the first scheduled hearing. You may obtain a copy of this booklet by contacting
the institutional probation and parole officer at the offender’s assigned facility or on
the department’s web site at http://doc.mo.gov/PP.

Who can attend a parole hearing?

If an offender chooses, one person may attend the parole hearing. This person may
not be another offender. Victims and members of the criminal justice community
may also attend hearings.

What happens at a parole hearing?

Offenders appear in person or on video before the Board, which consists of one
member of the Parole Board and two hearing officers appointed by the Board. During
the parole hearing, offenders are afforded the opportunity to:
• Present their version of the current offense and criminal history;
• Discuss problems and needs;
• Discuss progress and conduct during incarceration;
• Explain reasons why they believe they should be paroled;
• Present plans for the future;
• Provide supporting documentation or information which would support the
request for release; and
• Share any other information pertinent to their situation and release.

When will the offender receive a response from the board?

The Board must carefully review much information before rendering a decision. A
notice is usually mailed to the offender four to 12 weeks after the hearing. This notice
provides a summary of the Board’s decision or release plan.

What if an offender does not agree with a decision made by the board of probation
and parole?
Offenders can appeal some decisions of the Board within 30 days. The appeal form can
be obtained from the institutional probation and parole officer. The Board holds final
authority for parole release. It is advisable the offender consult with the institutional
probation and parole officer as most questions or concerns can be resolved at that
level.

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How can an offender be considered for the electronic monitoring program?
The Parole Board may require Electronic Monitoring as a condition of the offender’s
release. To obtain specific information regarding electronic monitoring, questions
should be directed to the institutional probation and parole officer.

Can an offender be considered for medical parole?

Missouri Statute 217.250 does provide consideration for release under medical parole,
however, these releases do not routinely occur and have strict guidelines. An offender
eligible for consideration must be facing imminent death within six months, or due
to a serious medical condition, requires long-term or skilled nursing home care.
The offender must have satisfied statutory minimum parole eligibility requirements.
In addition, the offender’s ability to re-offend and public risk factors also play an
important role in the evaluation, as does acceptable home plans.

What involvement does the victim have in parole release consideration?

The department is required by law to notify the victim(s) when an offender is being
considered for parole. Victims have the right to be at an offender’s parole hearing
and to know when the offender is to be released. If you have questions about
victims’ rights, you may contact the institutional probation and parole officer or
the department’s Victim Services Coordinator at P.O. Box 236, Jefferson City, MO
65102, or telephone at 573-526-6516.

Who provides assistance with release planning?

The assigned institutional probation and parole officer assists with release planning.
The offender can usually use a great deal of support at this time, so it is important
that you work closely with the institutional probation and parole officer to ensure all
concerns can be addressed prior to release. Upon release, the institutional probation
and parole officer will instruct an offender to report to a probation and parole officer
in the community. This person will take over where the institutional probation and
parole officer left off to help an offender re-establish a productive community life.

How is an offender prepared for release to the community?

The department has a number of initiatives to promote offender preparedness upon
release to the community. Most recently, the department has developed the Missouri
Re-Entry Process, which encourages each offender to develop a personal Transition
Accountability Plan.

Upon arrival in the department, the offender meets with staff and begins identifying
assets and liabilities. Throughout incarceration, the offender, working with staff,
family members and others, continues to address any potential concerns that may
hinder success upon release. As the offender addresses those issues, the Transition
Accountability Plan is updated to make noted change and identify the next step.

Transitional Housing Units are available at some facilities to assist offenders during
the last six months of incarceration. During their time in the Transitional Housing

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Unit, staff will work with offenders in the following areas to prepare them for return
to the community by:
• Establishing a viable home plan
• Communicating with external resources
• Making final preparations for release
This plan then continues as the offender is released to the community and other staff
becomes involved in the offender’s supervision.

Religious/Spiritual Programming
The development of one’s spirituality and the opportunity to practice one’s chosen
spirituality or religion can be an important part of successful institutional adjustment,
personal transformation, and preparation for return to society. The department
supports religious/spiritual expression that does not compromise institutional safety.

What faith groups are accommodated in the department?

The department accommodates a variety of religions and faith/belief systems,
including Christianity, Islam, Judaism, Messianic, Buddhism, Native American
Spirituality, Wicca and others. Participation in the religion of the offender’s choice is
encouraged as it is accommodated according to policy.

What is the role of the institutional chaplain?

The chaplain is charged with facilitating religious programming and services for
offenders who come from many different religious backgrounds. Partnerships
exist with members of the outside faith community meeting the diverse religious/
spiritual needs of offenders. The institutional chaplain also provides pastoral care and
counseling to those who may not participate in religious group activities or who are
experiencing personal or family problems.

Is religious interaction allowed while in segregation?

Offenders assigned to segregation who request to meet with the chaplain or a
designated spiritual leader are allowed to do so regularly. The offender may also possess
a soft-backed Bible, Koran, Torah, or other religious book or materials appropriate
for their respective faith unless possession of the material compromises the security
of the unit.

Is free religious literature provided?

Items such as magazines, tracts and brochures are regularly available to interested
offenders as donations from outside faith communities allow. Sacred texts (Bibles,
Qur’ans, Torah, etc.) are books that may be permanently assigned to offenders upon
request and available at no cost to the offender.

What other resources are available for personal religious development?

Offenders may utilize educational resources (CDs, DVDs, books and magazines) by
way of the chapel library. Access to ritual items is possible during group worship or

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study time at the chapel. Personal purchases may be made from outside bona fide
vendors by offenders, per policy. Offenders may have approved clergy or spiritual
advisors included in their visiting list.

Are religious correspondence courses allowed?

Per department policy. Contact the chaplain for this and any other questions related
to religious/spiritual programming.

Marriage
Marriage is an important life event. The significance of having a meaningful
relationship during incarceration is recognized and supported by the department.
While it is understood that certain regulations must apply for the safety and security
of the institution, attempts are made to ensure this special event is memorable.
The following are guidelines used for planning and celebrating marriage during
incarceration.

How are requests to marry submitted?

A marriage application must be first sent to the institutional chaplain from the
offender. Information on this document would include the name of the prospective
marriage partner, the name(s) of visiting guests (if any), and the name of the individual
performing the ceremony. The prospective marriage partner will be required to
obtain the marriage license from the Recorder of Deeds Office in the county in
which the institution is located. A wedding may not be allowed if security could be
compromised.

Who can perform the ceremony?

It is the offender’s responsibility to ensure that an individual authorized to perform
the ceremony is available. Outside clergy or an authorized county official may
perform the ceremony. A valid marriage license must be obtained in advance. It is
important to make sure the license is valid at the time the ceremony occurs, and that
the Recorder of Deeds validates the license prior to the ceremony.

Who can answer other questions regarding the ceremony?

The institutional chaplain coordinates all marriage ceremonies and can answer any
questions regarding requests to marry or an upcoming ceremony. Procedure IS8-5.1
Offender Marriage provides step-by-step information for planning the marriage and
is available to offenders in the institutional library. Planning specifics at a particular
institutional chapel are outlined in guidelines provided by the chaplain.

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 Prison Rape Elimination Act
PREA: What Is It?
In September 2003, the Prison Rape Elimination Act was signed into law and
became the first federal law to address the sexual abuse and harassment of
incarcerated individuals. The law mandates that states adopt a “Zero Tolerance”
for all forms of offender sexual abuse and harassment and that each state make
prevention of offender sexual abuse and harassment a top priority.

Zero Tolerance policy

Every incarcerated individual has the right to be free from sexual abuse and
harassment. In accordance with the Prison Rape Elimination Act, the Missouri
Department of Corrections has a zero-tolerance policy for all forms of offender
sexual abuse and harassment. The department will investigate all allegations and
actively seek prosecution when a perpetrator is identified.

Sexual abuse is defined as any type of unwanted sexual contact. When sexual
contact is accomplished through fear, threat or implied threat, it is considered
sexual abuse. Staff-on-offender sexual misconduct will not be tolerated. It is against
state law for a staff member, contractor or volunteer, to engage in any type of sexual
behavior with an offender.

The department has taken various steps to stop sexual abuse and harassment,
including increasing the number of security cameras, providing the offender
population with multiple ways to report offender sexual abuse, training our staff
to recognize the signs and symptoms of sexual abuse, and educating the offender
population on how to avoid and report sexual abuse.

Reporting offender sexual abuse or harassment

The Missouri Department of Correction takes the safety of incarcerated offenders
very seriously and ensures that everyone that lives or works within our facilities
understands the signs and symptoms of offender sexual abuse and how to report
allegations of abuse.

Offenders
Offenders incarcerated in a department of Corrections’ facility are encouraged to
report offender sexual abuse immediately. Offenders are provided a number of ways
to report abuse that includes anonymous reports via the PREA hotline, reporting to
a staff member, or writing to the Missouri Department of Public Safety. In addition,
offenders may report abuse through the offender grievance process.

Staff
In accordance with Department’s Offender Sexual Abuse and Harassment Policy,
staff having knowledge of offender-on-offender or staff-on-offender sexual abuse
must report immediately to the shift supervisor while keeping the victim safe.

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Friends and Family
Friends and family of offenders incarcerated with the Missouri Department of
Corrections may report offender sexual abuse and harassment by:
Calling Writing Emailing
573-526-9003 PREA Unit DOC.PREA@doc.mo.gov
Missouri Department of Corrections
2728 Plaza Drive
Jefferson City, MO 65109
When reporting offender sexual abuse or harassment, you will be asked to provide
information that will assist in the investigation such as the offender’s name and
offender’s number, the facility where the alleged incident occurred, time and date of
the incident, as well as a brief summary of the allegation.
Illness, Emergencies Or Death
The department recognizes that family emergencies, illnesses and death are
extremely difficult to bear, especially when a member of the family is incarcerated.
While the department is limited in what they can do as a result of security
restrictions, there are some options available to make this difficult time easier on
both families and offenders.

Where should you call if you have a family emergency or illness?

If there is a family emergency or extreme illness of an immediate family member,
a call should be made to the offender’s case manager. The case manager will then
verify the situation with the hospital involved or other community resources to
ensure the call is valid and an offender is not alarmed unnecessarily.

The offender will then be notified of the emergency and in most instances, once the
information is verified, will be granted a call.
Where should you call if you have a family death?
If an immediate family member or significant other passes away, you should contact
the chaplain or case manager where the offender is housed. Once the death has
been verified through the funeral home handling the arrangements, the offender
will be respectfully notified and allowed a private opportunity to grieve, if possible.
Counseling can be made available to the offender, if necessary.

Can an offender attend a family funeral?

Funeral or bedside visits are not allowed due to budgetary restrictions and safety
and security concerns. Instead, the institution may allow a special visit or a phone
call, family may video the funeral service or last message and send that tape to the
institutional chaplain. The chaplain will review the tape and then, if no security
concerns are noted, will allow the offender an opportunity to view it.

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 Common Abbreviations
The following list contains abbreviations commonly used by the department. This
list will assist you as you become familiar with these terms.

ACC - Algoa Correctional Center

ADSEG - Administrative Segregation
AJO - Adjustment Hearing Officer
BCC - Boonville Correctional Center
BTC - Boonville Treatment Center
CAC - Citizen’s Advisory Committee
CCA - Corrections Classification Assistant
CCC - Chillicothe Correctional Center
CCM - Corrections Case Manager
CDV - Conduct Violation
CMCC - Central Missouri Correctional Center
CO I - Corrections Officer I
CO II - Corrections Officer II (Sergeant)
CO III - Corrections Officer III (Lieutenant)
CP - Capital Punishment
CRC - Community Release Center
CRCC - Crossroads Correctional Center
CRD - Conditional Release Date
CS I - Corrections Supervisor I (Captain)
CS II - Corrections Supervisor II (Major)
C-SCORE - Custody Classification
CTA - Central Transfer Authority
CTC - Corrections Treatment Center (Mental Health Unit)
CTCC - Cremer Therapeutic Community Center
CTU - Central Transportation Unit
CVSA - Computerized Voice Stress Analysis
DAI - Division of Adult Institutions
DHO - Disciplinary Hearing Officer
DIS SEG - Disciplinary Segregation
DORS - Division of Offender Rehabilitative Services
ECU - Enhanced Care Unit
EMP - Electronic Monitoring Program
ERDCC - Eastern Reception, Diagnostic & Correctional Center
FCC - Farmington Correctional Center
FRDC - Fulton Reception & Diagnostic Center
FTC - Farmington Treatment Center
FUM - Functional Unit Manager
GP - General Population
HU - Housing Unit
IAC - Institutional Activity Coordinator
IOC - Inter-Office Communication

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IPO - Institutional Probation and Parole Officer
IRR - Informal Resolution Request
ITC - Intensive Therapeutic Community
JCCC - Jefferson City Correctional Center
KCRC - Kansas City Reentry Center
MCC - Moberly Correctional Center
MECC - Missouri Eastern Correctional Center
MMPT - Minimum Mandated Prison Term
MOSOP - Missouri Sexual Offender’s Program
MRP - Missouri Re-Entry Process
MSP - Missouri State Penitentiary
MSR - Medical Services Request Form
MSU - Minimum Security Unit
MTC - Maryville Treatment Center
MVE - Missouri Vocational Enterprises
NECC - Northeast Correctional Center
OCC - Ozark Correctional Center
OMT - Offender Management Team
OUT - Offenders Under Treatment Program
P&P - Probation and Parole
PC - Protective Custody
PCC - Potosi Correctional Center
PPD - Presumptive Parole Date
PRC - Program Review Committee
PREA - Prison Rape Elimination Act
RCA - Reclassification Analysis
R&O - Reception & Orientation Unit
RTF - Residential Treatment Facility
SAC - Substance Abuse Counselor
SAUS - Substance Abuse Unit Supervisor
SCCC - South Central Correctional Center
SECC - Southeast Correctional Center
SIP - Shock Incarceration Program
SLCRC - St. Louis Community Release Center
SNU - Special Needs Unit (PCC)
SOAU - Sex Offender Assessment Unit
SOP - Standard Operating Procedure
SRU - Social Rehabilitation Unit
TAP - Transition Accountability Plan
TASC - Temporary Administrative Segregation Confinement
TCC - Tipton Correctional Center
THU - Transition Housing Unit
VIC - Volunteer in Corrections
VQ - Visiting Questionnaire
VTS - Vocational Training School

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WERDCC - Women’s’ Eastern Reception, Diagnostic &
Correctional Center
WETC - Women’s Eastern Treatment Center
WRDCC - Western Reception, Diagnostic & Correctional Center
WRTC - Western Regional Treatment Center
WMCC - Western Missouri Correctional Center

Family and Offender Safety

Incarceration is stressful for an offender, their families and friends, but never more
so than when an offender’s family is unexpectedly exposed to illicit activities,
scams or when an offender is stressed due to problems encountered with others. It
is important to be aware of, and report, any situation that may leave you or your
loved one in a vulnerable position. It is important to remember that you may be
held responsible for your involvement in a situation, whether you were fully aware
of the intent or not. If you are concerned about a situation at any time, please
feel free to contact the offender’s case manager to discuss your concerns and to
obtain advice. Addresses and phone numbers are available in the Department of
Corrections facility section of this booklet.
Here are some tips that may alert you to potential scams:

• Make careful choices about those with whom you associate, including those
with whom you may ride to a visit or those who may ride with you;
• It is important to remember offenders are housed in a prison, it is operated like
a prison, and you and the offender should be aware of others around you and
why they are there;
• An important lesson for all is to be sure and “do your own time.” Do not
discuss your personal circumstances, sentence, family matters or otherwise get
involved in another offender or their family’s problems or associate with those
who represent groups, factions or gangs.
• Do not provide the addresses, photos or phone numbers of friends or family to
other offenders or their families;

• Never send money to another offender or their family. For an offender to cause
funds to be deposited to another offender’s account is a direct violation of
institutional rules and is a major indication that illicit activities are occurring;
• Be aware of offender protection groups which promise to provide an offender’s
safety in exchange for money, canteen items or other favors;
• Never bring any unauthorized item onto institutional grounds or into the
visiting room. The visiting section of this booklet clearly explains what can and
cannot be brought to a visit. Attempts to introduce drugs or other contraband
may result in arrest, prosecution and termination of visiting privileges;
• Do not forward telephone calls. Three-way calls are a violation of institutional

37
 rules and a clear attempt to manipulate the system. Do not accept calls from
other offenders;
• Do not send mail or packages for other offenders or their families;
• Inaccurate information and rumors are often generated in a prison
environment. It is important that you make wise choices about what to believe
as true or false. If you have questions, just ask;
• Do not sign an offender up for websites that solicit pen-pals. This is prohibited
by departmental rules;
• On occasion, offenders attempt to solicit funds or other services through
misrepresentation of the facts by claiming a need to pay for medical costs,
meals, religious materials, parole supervision, transportation costs, etc. These
items are provided at no cost to the offender population;
• When an offender or an associate contacts a family member claiming the
offender’s life is in danger and they will be harmed if money is not immediately
deposited into their account or the account of another offender, such claims
should be immediately reported to the offender’s case manager or any staff
member so an investigation can occur and the offender’s safety assessed. This
can be serious and result in harm to the offender if not resolved immediately;
• Offenders who have large amounts of money on their account or who purchase
many canteen items may be targeted by other offenders with theft, extortion
or strong-arming. Remember, all necessities, including meals, clothing and
medical care are provided at no cost to the offender;
• Encourage your incarcerated loved one to avoid loaning, borrowing, use of
drugs, indebtedness, theft, gang activity or sharing personal information with
others. These activities often are the basis for problems that occur during
incarceration and are violations of institutional rules;
• The department does not tolerate any form of sexual misconduct or abuse
against offenders. In accordance with the Federal Prison Rape Elimination Act,
the department has established several ways to report sexual misconduct or
threats that involve staff or other offenders. If your loved one indicates concern
at any time about sexual misconduct involving themselves or others, it is
important that one of the following occurs: 1. staff are immediately notified of
the potential threat; 2. a letter is sent to the warden or department’s Inspector
General; or 3. Encourage the offender to make an anonymous call to the
Crime Tips Hotline at *9555 from an offender phone.
• Any time an offender is aware of illicit activities please encourage them to
anonymously report those concerns by calling the Crime Tips Hotline at
*9555. You may anonymously report illegal activity by calling 573-526-7000.
If you have questions or concerns about an offender, you may contact the offender’s
case manager. If you need general information about the department in general,
you may send an email inquiry at constituentservices@doc.mo.gov. Please be sure

38
to provide the offender’s name and offender number. While some information
may be restricted from release, a response providing general information about the
offender or the department’s operations will be made to your inquiry, usually within
24 business hours. In addition, you may obtain information about the department’s
rules and regulations by visiting the department’s web site at www.doc.mo.gov
and click on the “For Family and Friends” link. The department also offers Family
Orientation Meetings at our diagnostic centers for newly incarcerated offenders.
You may contact that site to request attendance at the monthly orientation
meetings.

Family and Children Coping Strategies

The incarceration of a spouse, parent, child or loved one may cause significant
changes within your family. When the offender is incarcerated, they are not the
only ones affected; their families are too. For many, this is just another stress to
an already overburdened family unit. The following are a few coping strategies
developed by family members who have experienced the separation and loss caused
by incarceration. We hope you find it helpful.

• Stay positive, not only for yourself, but for all those who depend upon you.
• Communicate. Remain a close family unit, even if a member is not physically
present. Develop ways to keep the offender involved in your life. Their advice
and support may give you the strength you need to deal with any situation
faced.
• Find a balance in your care giving and family responsibilities. Do not focus
all of your energy on the incarcerated family member. They will have to make
sacrifices too.
• Follow through on your personal goals. Even though it is hard to do, your life
and the lives of your children have to go on. Use this time to do things you
may not have had a chance to do in the past such as go back to school, take up
a hobby, etc.
• Find close friends or other family members that you can turn to for support
and understanding. Choose people you can talk to in safety. If necessary, seek
the guidance of your pastor, family physician, support group or a counselor.
• Incarceration alone is a big stress on families. Do not hold on to unnecessary
obligations or responsibilities for your incarcerated loved one. If it is something
that can be replaced later and it adds undue burden on you now, let it go. Do
not feel guilty about those choices.
• Set financial and emotional limits with your incarcerated loved one, and set
them early. Phone calls, visits and financial support can easily get out of hand.
Decide what you can give in time and finances and stick to those limits.
Reassure the offender you are still there for them, however, you have new
responsibilities and need their support, understanding and sacrifice too.

39
• Prison can change a person’s outlook and create tension within families. If you
are feeling controlled or manipulated by your loved one, understand that they
may be acting out of fear of losing you or their family. Talk about those fears
and provide reassurance. Seek counseling, if necessary.
• Media images of prison life are exaggerated and can cause unwarranted fear
for the well being of your loved one. Generally, life is only dangerous for those
offenders who continue to make poor decisions for themselves and those they
associate with on the inside. Encourage your incarcerated loved one to make
wise choices as negative behaviors can have far-reaching consequences to all of
you.
• Every institution is different, so it is important that you make yourself familiar
with the rules before you visit.
• Be honest with children about the offender’s situation, within reason. It is
far better for a child to hear news of incarceration from you so that you can
answer their questions, rather than for them to hear it from other less informed
sources. Provide children with just enough information to calm their fears, but
without too much detail. Most importantly, do not let an offender’s situation
provide stress in a child’s life.
• Before bringing children to visit, you should make one or two visits alone so
that you know what to expect and can explain the sights and processes to your
child. The offender should write or speak to the child too, letting them know
they are looking forward to the visit and taking time to talk to them about any
possible changes in appearance, the clothing they will be wearing, the visiting
room, etc.
• Make sure you and your child are well rested and have a good breakfast
before visiting for the day. Everyone will be in a better mood and have a
more enjoyable visit if they are not tired and hungry. Make sure you and your
children are appropriately dressed as visiting room temperatures may vary from
season to season.
• When visiting with children, consider their age and their ability to sit quietly
for a lengthy period of time. Visiting beyond an hour or two may add stress to
your visit and others in the room if the child becomes restless.
• Always supervise your children in the visiting room. Be aware of your own
behavior and follow the visiting room rules. Be courteous to staff and state any
problems in a calm, direct and respectful manner. If a problem cannot be easily
resolved that day, you can always call during regular business hours to discuss
the situation with staff.
• There are also a variety of family programs available throughout the
department’s institutions, which may include Storylink, 4-H Life, Inside
Out Dad, etc., that are designed to encourage parent and child interaction
during incarceration. Contact the institutional activity coordinator to identify
programs that may be available at each site.

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Notes:

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Notes:

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Notes:

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Notes:

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 Missouri Department of Corrections
For

Family and
Friends
If you have questions, email us at A guide to
constituentservices@doc.mo.gov, understanding
or write to us at: the institutional
Missouri Department of Corrections corrections system
Office of Constituent Services
P.O. Box 236 in Missouri
Jefferson City, MO 65102

Eric Greitens Anne L. Precythe

Governor Director