Suresh Sunil Kumar
Mobile: 8125085371
__________________________________________________________________________________
______________________
Professional summary:
Graduate with 5 years of experience in Asset procurement providing comprehensive technical
support to end-users. Successful in installing, upgrading, and configuring innovative applications on
Windows operating systems and providing technical support to optimize workflows and minimize
business interruptions. Seeking to utilize expertise in information technology and Providing Network
and End user support to take next career step with a highly respected firm.
• Academic Credentials:
Degree Institute/University Year Of Passing Percentage %
B TECH Vignan’s university 2017 65 %
INTER Vignan Junior College 2013 60%
SSC Sai Siddhartha high 2011 50%
School
Work Experience:
Innovapptive global solutions-Desktop support engineer-L2
02-05-2023-present
● Ensures that the technologies are updated with current, stable, and compliant architecture
and applications that meet enterprise standards;
● Manages system/application environment and ongoing operations;
● Performs on-call activities as needed for the environment and technologies;
● Contribute input to infrastructure architecture;
● Provide input into infrastructure architecture designs;
● Researches, designs, implements and tests technology solutions;
● Collaborates with IT and business area partners on work groups and initiatives;
● Troubleshoots software and/or hardware issues/failures;
● Ensures execution and alignment to architectural standards and blueprints;
● Resolves alerts and performs remediation activities;
● Writes programming/scripting;
● Determines migration and upgrade impacts and diagnose/resolve complex
technology/application errors;
● Performs installation, monitoring, testing, configuration, migration, maintenance and
troubleshooting of assigned technology (MAC);
● Proactively monitors and reports performance and utilization of assigned technologies;
● Assists with developing tactical strategies, processes and procedures related to
systems/application administration.
● Installation & troubleshooting of different types of Operating system
like Windows 8,10 ,11
● Installing, Configuring and Troubleshooting of Mac operating
systems
● Patch and security configuration compliance (includes virus
detection for Desktop & Laptop)
● Providing Remote support to Users located at different locations
(Usage of remote connectivity tools like RDP, Anydesk, LogMeIn,
VNC etc.), VPN connection.
● Basic General software installation skills must
● Basic hardware (desktop / laptop) Knowledge is Advantage
● Troubleshooting and resolving software, hardware, operating
system, Printer, Scanner and networking problems
● Performing Desktop, Laptops, Individual user Backup schedule and
restoration.
● Configuring and troubleshooting Outlook /Email in User systems
● Performing antivirus management (SOPHOS Knowledge is
Advantage)
● Coordinating with Hardware Vendor for technical or replacement
support
● Installing and configuring the network printers
● Monitoring system and network performance
● Procurement of laptops and IT equipments.
Network Support:
● Network support for the entire organization.
● Troubleshooting network related problems and maintaining the
connectivity at all times.
● Wireless routers trouble shootings.
Spectra force technologies private limited- Desktop Support Administrator
23/05/2022- 31/12/2022
● Desktop/Laptop configuration for the end user.
● Applications installation, upgradation, troubleshooting
● O365 administration, email configuration, backup
● AV installation, system patching, maintenance
● DND, DNE, DNC – VOIP extensions configuration
● Data backup – restoration
● Technical support using remote support tools/support groups/chat
● Team meetings, technical trainings if required
● Technical support through servicedesk as per the defined SLAs
● Coordinating with other team members to extend the technical support for
other locations
Microland Limited –SR ENGINEER (EUS)
HYDERABAD, India
30/05/2020- 29/05/2022
Roles and Responsibilities:
● Working on ticket tool BMS Remedy
● Install, upgrade, and troubleshoot Windows OS (Windows Xp, Windows7 and Windows10),
authorized desktop applications, hardware, and peripheral equipment.
● Basic installation and configuration of Firewall router and maintaining Wi-Fi access points.
● Intermediate knowledge of T/S OS (Windows XP-10), Browsers, Remote Management Tools
– Microsoft remote Assistance/Remote Desktop Connection, Shared Drives & Printers
● Intermediate knowledge of O365, Messaging, Outlook 2013-19, Skype for Business,
Microsoft Teams, SharePoint and OneDrive for Business
● Intermediate knowledge of Registry Fix, Patch upgrades, Antivirus upgrades, Security,
Encryptions and Endpoints.
● Intermediate knowledge of Network collaborations & VPN T/S
● Troubleshoot network issues like crimping network cables, resolve internet issues.
● Network printer configuration and Troubleshooting. Responsible for testing and
maintenance of Polycom VC devices.
● Working in a 24/7 environment with an efficient team to meet the SLA's Resolving daily
technical issues to End Users and Remote Users.
● Logging ticket for every incident which are reported by users in Service Now tool.
● Coordinate execute preventative maintenance and remedial repairs on IT Equipment.
● Works closely with vendors and managed services to maintain systems and services, manage
change, and deploy new systems and services.
● Maintain IT Inventory asset list.
● Installing, testing, and reviewing software applications on Desktops and Laptops.
● Software management tool management
● Citrix portal maintained
● Knowledge EUS
Adroit global systems limited – IT Administrator
HYDERABAD, India
02/09/2019 – 13/03/2020
Roles and Responsibilities:
• configuring and troubleshooting Desktops
• troubleshooting OS booting related issues
• troubleshooting software related issues
• Hardware issues and ,Assembling ,troubleshooting Of mother board and CPU
• Taking Backup Of Data
• OneDrive access for data sync
• Biometric troubleshoot
• Vendor management
• Working on ticket tool service now.
Pervacio india limited – Network operation Engineer
HYDERABAD, India
14/ 05/2018 – 21/01/2019
• Basic Networking Problems and Troubleshooting Network Problems
• Crimping LAN Cables
• Adding Local And Network Printer and scanners
• Installing and troubleshooting Office 365
• Installing and troubleshooting Outlook
• Installing and troubleshooting ERP
Roles and Responsibilities:
• Installing of operating system
• Configuring of Application for Remote Users
• LAN Issue
• Trouble-shooting of desktops
• Laptop repairs Lenovo ThinkPad series and others
Technical Knowledge:
• Operating Systems Knowledge:
• Installation of win XP, Vista, win 7, win 8, win-10, win 2003, win 2008, and win server 2012.
• Managing local users and groups, files and folders, desktop settings.
• Working with disk management, backup and restoring data.
• Microsoft certified in operating systems
.
• Microsoft Server Knowledge:
• Installation of Microsoft Active Directory Service & other Roles services.
• Applying the Group Policy on user and computers.
• Client and User Management.
• Aws cloud EC2 instances and office 365 Admin.
• Personal Skills:
• Hardworking.
• Problem Solving Skills.
• Quick Learner.
• Personal Profile:
Name : Suresh sunil kumar
Father’s Name : Dasarath suresh
Date of Birth : 19-08-1995
Gender : Male
Nationality : Indian
Marital status : Unmarried
Languages Known : Telugu, hindi tamil and English
Hobbies : Basketball, Playing Cricket
Permanent Address : Hn0-2 street no4 manikonda hyd-500089
