Dear mine all;

In due course, I have had you these Q’s and A’s of theme II: Human Resource and
Organizational Behaviour. About eight questions per chapter of the course Organizational
Behaviour (MGMT 2083). I hope the questions and answers will assist you in your exam
preparation!

Good to reach you.

Wollo Un ivers ity

College of Bu sin ess an d Economics
Managemen t Depa rtment
ሙሉቀን ኃይሉ
ግንቦት፤2015

Contents
Dear mine all; ............................................................................................................................................................ 1
Theme II: .................................................................................................................................................................... 2
Human Resource and Organizational Behaviour...................................................................................... 2
Course:........................................................................................................................................................................ 2
Organizational Behaviour (MGMT 2083) ................................................................................................... 2
Contents (From Ministry Of Education; Test Blueprint for National Exit Examination, 2015 E.C): ......... 2
QUESTIONS: ............................................................................................................................................................ 2
Chapter 1: An Over View of Organizational Behaviour ................................................................................... 2
ANSWER KEY: 1. C 2. D 3. C 4. B 5. A 6. B 7. B 8. D ................................ 3
Chapter 2: Foundation of Individual Behaviour and Learning in an Organization .................................... 3
ANSWER KEY: 1. D 2. A 3. B 4. C 5. B 6. B 7. B 8. C .................................... 4
Chapter 3: Foundation of Group Behaviour........................................................................................................ 4
ANSWER KEY: 1.B 2.A 3. B 4. C 5. A 6. B 7. A 8. C ...................................... 4
Chapter 4: Concepts of Motivation and Their Applications ............................................................................ 4
ANSWER KEY: 1. C 2. B 3. C 4. C 5.B 6. A 7. C 8. B ...................................................... 5
Chapter 7: Culture and Diversity .......................................................................................................................... 5
ANSWER KEY: 1. B 2. B 3. C 4. A 5. B 6.B 7. B 8. B ........................................................ 6
Chapter 8: Power and Politics in an Organisation ............................................................................................. 6
ANSWER KEY: 1. A 2. B 3. C 4. C 5. C 6. A 7. C 8. C ...................... 7
Chapter 9: Organizational Design and Structure (I) .......................................................................................... 7
ANSWER KEY: 1. B 2. B 3. B 4. B 5. C 6.B 7. A 8. C ........................................................ 8
Chapter 9: Organizational Design and Structure (II) ........................................................................................ 8
ANSWER KEY: 1. A 2. A 3. C 4. B 5. C 6.B 7. C 8. C ........................................................ 9

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Theme II:
 Human Resource and Organizational Behaviour
Course:
 Organizational Behaviour (MGMT 2083)

Contents (From Ministry Of Education; Test Blueprint for National Exit Examination, 2015 E.C):

QUESTIONS:
Chapter 1: An Over View of Organizational Behaviour
1. Which of the following best defines organizational behavior?
A. The study of individual behavior in isolation
B. The study of how organizations make financial decisions
C. The study of how organizations behave as a collective entity
D. The study of marketing strategies within organizations
2. Which of the following is NOT a core management principle in organizational behavior?
A. Motivation
B. Communication
C. Decision-making
D. Financial accounting
3. What are cognitive outcomes in organizational behavior?
A. The emotional responses of individuals within an organization
B. The behaviors and actions exhibited by individuals in the workplace
C. The mental processes, such as perception and thinking, that influence behavior
D. The financial outcomes achieved by an organization
4. How do behavioral outcomes contribute to and sustain organizations?
A. By providing financial resources to the organization
B. By shaping the culture and values of the organization
C. By facilitating effective communication within the organization
D. By attracting and retaining talented employees
5. Which of the following is an example of an emotional outcome in organizational behavior?
A. Employee engagement and job satisfaction
B. Sales revenue and market share
C. Productivity and efficiency metrics
D. Organizational structure and hierarchy
6. True or False: Organizational behavior focuses only on individual -level factors and
disregards the impact of the larger organizational context.
A. True
B. False
7. What is the purpose of studying organizational behavior?
A. To develop effective marketing strategies
B. To understand how individuals and groups behave within organizations
C. To calculate financial ratios and analyze performance
D. To enforce organizational policies and procedures
8. Which of the following is NOT a factor that influences individual behavior in organizations?
A. Personality traits
B. Organizational culture
C. Social norms
D. Economic conditions

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ANSWER KEY: 1. C 2. D 3. C 4. B 5. A 6. B 7. B 8. D

Chapter 2: Foundation of Individual Behaviour and Learning in an Organization

1. Which of the following is NOT a factor that contributes to individual differences in
organizations?
A. Personality
B. Attitudes
C. Emotions
D. Organizational structure
2. True or False: Personality is a stable and enduring set of characteristics that define an
individual's behavior.
A. True
B. False
3. How do attitudes influence behavior in organizations?
A. They have no impact on behavior; attitudes are purely subjective.
B. They shape an individual's perception of their work environment .
C. They determine an individual's level of intelligence and problem -solving ability.
D. They dictate an individual's job performance and productivity.
4. What are emotions in the context of organizational behavior?
A. Objective and measurable indicators of an indivi dual's performance
B. Long-term personality traits that influence behavior in the workplace
C. Transient, intense feelings that arise in response to a specific event or situation
D. The cognitive processes that drive an individual's decision -making
5. Which of the following is an example of perception influencing behavior in organizations?
A. An employee's job satisfaction affecting their work ethic
B. The level of formal authority assigned to different positions within the organization
C. The organization's reward system and p erformance appraisal process
D. An employee's ability to cope with stress and manage conflicts
6. How do individual differences in personality, attitudes, emotions, and perceptions affect
teamwork in organizations?
A. They have no impact on teamwork; individual differences are irrelevant in a team
setting.
B. They can either enhance or hinder communication, collaboration, and cooperation
within a team.
C. They determine the hierarchical structure and power dynamics within the team.
D. They influence the team's ability to achieve financial targets and meet performance
goals.
7. Which of the following is an example of an individual difference related to personality?
A. An employee's positive or negative evaluation of their job
B. An employee's ability to cope with stress and adapt to changing circumstances
C. An employee's perception of their own abilities and self -worth
D. An employee's level of emotional intelligence and empathy
8. How can organizations effectively manage and leverage individual differences in the
workplace?
A. By promoting uniformity and conformity among employees
B. By disregarding individual differences and focusing solely on collective goals
C. By recognizing and valuing diversity, and creating an inclusive work environment
D. By implementing strict rules and policies to control empl oyee behavior

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ANSWER KEY: 1. D 2. A 3. B 4. C 5. B 6. B 7. B 8. C

Chapter 3: Foundation of Group Behaviour

1. Which of the following is the correct order of stages in group formation?
A. Norming, storming, performing, and forming
B. Forming, storming, norming, and performing
C. Performing, norming, storming, and forming
D. Storming, performing, forming, and norming
2. True or False: In the forming stage of group formation, members establish rules, roles, and
norms for the group.
A. True
B. False
3. What is the purpose of the storming stage in group formation?
A. To determine the group's goals and objectives
B. To resolve conflicts and establish effective communication
C. To assess individual members' skills and capabilities
D. To celebrate the formation of the group and build camaraderie
4. Which of the following is a characteristic of an effective group?
A. Low levels of trust and collaboration among members
B. Dominance of a few individuals in decision -making processes
C. Open and constructive communication among members
D. Lack of cohesion and shared identity within the group
5. What is the role of norms in group behavior?
A. To define the acceptable behavior and expectations within the group
B. To allocate resources and distribute rewards among group members
C. To establish a hierarchy of authority and power within the group
D. To enforce strict rules and regulations to control individual behavior
6. True or False: Group cohesion refers to the level of disagreement and conflict within a
group.
A. True
B. False
7. Which of the following is an example of a formal group in an organization?
A. A project team formed to work on a specific assignment
B. A group of colleagues who regularly eat lunch together
C. A social club formed by employees for recreational activities
D. A group of friends who gather after work for drinks
8. How can group diversity positively contribute to group performance?
A. By reducing creativity and innovation within the group
B. By creating conflicts and hindering decision -making processes
C. By bringing a variety of perspectives, sk ills, and knowledge to the group
D. By establishing strict rules and norms to limit individual differences
ANSWER KEY: 1.B 2.A 3. B 4. C 5. A 6. B 7. A 8. C

Chapter 4: Concepts of Motivation and Their Applications

1. What is motivation in the context of organizational behavior?
A. The physical energy and stamina of individuals in the workplace
B. The external rewards and incentives provided by the organization
C. The internal processes that drive and dire ct behavior towards certain goals
D. The level of job satisfaction and work -life balance experienced by employees

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2. True or False: Motivation is solely determined by external factors such as salary and
promotions.
A. True
B. False
3. Which of the following is an example of an extrinsic motivation?
A. Personal fulfillment and a sense of accomplishment
B. Intrinsic satisfaction derived from the task itself
C. Monetary bonuses and performance -based rewards
D. Opportunities for learning and professional development
4. What is the goal-setting theory of motivation?
A. The theory that suggests individuals are primarily motivated by their own personal
interests
B. The theory that emphasizes the importance of rewards and punishment in shaping
behavior
C. The theory that proposes specific and challenging goals can motivate individuals to
perform better
D. The theory that highlights the role of social relationships and interactions in motivating
individuals
5. Which of the following is a factor that influences individual motivation according to the
equity theory?
A. The individual's level of job satisfaction and work -life balance
B. The individual's perception of fairness in the distribution of rewards and resources
C. The individual's personality traits and cognitive abilities
D. The individual's hierarchical pos ition and level of authority within the organization
6. True or False: According to Maslow's hierarchy of needs theory, individuals must satisfy
their physiological needs before higher -level needs such as self-esteem and self-
actualization.
A. True
B. False
7. How can managers apply the concept of motivation in the workplace?
A. By implementing strict rules and regulations to control employee behavior
B. By providing a variety of extrinsic rewards to motivate employees
C. By understanding individual needs and designing jobs to meet those needs
D. By enforcing performance evaluations and ranking employees based on their
productivity
8. What is the role of feedback in motivating individuals?
A. Feedback is unnecessary; individuals are self -motivated.
B. Feedback can provide guidance and reinforcement to individuals' efforts.
C. Feedback should only focus on pointing out mistakes and areas for improvement.
D. Feedback has no impact on motivation; it only affects job satisfaction.

ANSWER KEY: 1. C 2. B 3. C 4. C 5.B 6. A 7. C 8. B

Chapter 7: Culture and Diversity

1. What is diversity in the context of organizations?
A. The representation of different age groups in the workplace
B. The presence of employees from various ethnic backgrounds
C. The inclusion of individuals with different skills and abilities
D. The existence of multiple hierarchical levels within an organization

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2. True or False: Managing diversity in organizations refers only to the recruitment and hiring
of individuals from diverse backgrounds.
A. True
B. False
3. How can organizations successfully manage diversity?
A. By promoting uniformity and conformity among employees
B. By discouraging open discussions about differences in the workplace
C. By implementing inclusive practices and policies that value diversity
D. By creating a hierarchical structure that favors individuals from certain backgrounds
4. What are organizational norms?
A. The unwritten rules and expectations that guide behavior in an organization
B. The formal policies and procedures established by the organization
C. The financial targets and performance goals set by the organization
D. The power dynamics and authority structure within the organization
5. How does organizational culture affect behavior in organizations?
A. Organizational culture has no impact on behavior; individual trai ts are the sole
determinant.
B. Organizational culture shapes norms, values, and expectations that influence behavior.
C. Organizational culture only affects higher -level employees, not frontline workers.
D. Organizational culture is irrelevant and has no bearing o n behavior.
6. True or False: Organizational culture is a static and unchangeable aspect of an organization.
A. True
B. False
7. Which of the following is an example of a strong organizational culture?
A. An organization that allows employees to work remotely and set their own schedules
B. An organization with strict rules and regulations, where employees have limited
autonomy
C. An organization that frequently changes its mission and values based on market trends
D. An organization that encourages open communication and collab oration among
employees
8. How can organizations promote diversity and inclusivity in their culture?
A. By maintaining a homogeneous workforce to avoid conflicts and misunderstandings
B. By providing equal opportunities for career growth and advancement for all emp loyees
C. By enforcing strict policies to regulate interactions and limit diversity of thought
D. By favoring employees from certain backgrounds and limiting diversity initiatives

ANSWER KEY: 1. B 2. B 3. C 4. A 5. B 6.B 7. B 8. B

Chapter 8: Power and Politics in an Organisation

1. What is power in the context of organizational behavior?
A. The ability to control and influence others to achieve desired outcomes
B. The physical strength and stamina of individuals in the workplace
C. The possession of financial resources and material wealth
D. The level of formal authority and hierarchical position within the organization
2. True or False: Power in organizations is solely based on formal authority and hierarchical
positions.
A. True
B. False
3. How does organizational politics impact behavior in organizations?
A. It fosters a sense of fairness and equality among employees

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 B. It encourages open and honest communication within the organization
C. It creates a competitive and self -interested environment
D. It promotes collaboration and teamwork among employees
4. What is the difference between formal and informal power in organizations?
A. Formal power is based on personal relationships, while informal power is based on
formal authority.
B. Formal power is based on personal characteristics, while informal power is based on
expertise and influence.
C. Formal power is based on formal authority and hierarchical positions, while informal
power is based on personal relationships and social networks.
D. Formal power is temporary and situational, while informal power is permanent and
long-lasting.
5. How can individuals use political tactics to gain power in organizations?
A. By fostering a collaborative and inclusive work environment
B. By promoting transparency and fairness in decision -making processes
C. By building coalitions and alliances to influence key stakeholders
D. By avoiding confrontations and conflicts in the workplace
6. True or False: Power can be used both ethically and unethically in organizations.
A. True
B. False
7. Which of the following is an example of a coercive power tactic?
A. Offering rewards and incentives to motivate employees
B. Developing personal relationships and networks with influential individuals
C. Threatening negative consequences and punishments for noncompliance
D. Providing expert knowledge and guidance to others
8. How can organizations effectively manage power dynamics?
A. By concentrating power in the hands of a few individuals for efficient decision -making
B. By minimizing the influence of personal relationships and informal n etworks
C. By fostering a culture of transparency, fairness, and open communication
D. By discouraging employees from seeking power and influence within the organization

ANSWER KEY: 1. A 2. B 3. C 4. C 5. C 6. A 7. C 8. C

Chapter 9: Organizational Design and Structure (I)

1. What is organizational design?
A. The process of assigning tasks and responsibilities to individuals in the organization
B. The arrangement and structuring of organizational components to achieve specific goals
C. The development of marketing and branding strategies for the organization
D. The implementation of performance appraisal systems to evaluate employee
performance
2. True or False: Organizational structure refers to the physic al layout of the organization's
office spaces and facilities.
A. True
B. False
3. How does communication affect organizational processes?
A. It has no impact on organizational processes; they are determined solely by formal
structures.
B. Effective communication enhances coordination, collaboration, and decision -making in
organizations.

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 C. Communication only occurs through formal channels and does not affect organizational
processes.
D. Communication increases conflicts and misunderstandings within organizations.
4. What is the role of formal communication channels in organizations?
A. They facilitate open and informal communication among employees.
B. They create hierarchical barriers and limit communication flow.
C. They encourage horizontal communication between departments and teams.
D. They enable communication through personal relationships and social networks.
5. Which of the following is an example of an informal communication channel?
A. Official memos and emails sent by supervisors to subordinates
B. Team meetings and departmental presentations
C. Watercooler conversations and social gatherings among coworkers
D. Annual performance reviews and feedback sessions
6. True or False: Effective communication requires only clear and concise delivery of
messages.
A. True
B. False
7. What are the elements of effective communication?
A. Sender, message, channel, and receiver
B. Feedback, noise, encoding, and decoding
C. Verbal communication, nonverbal cues, and listening skills
D. Formal communication, informal communication, and written communication
8. How can organizations promote effective communication?
A. By establishing strict rules and regulations to control communication flow
B. By discouraging feedback and open discussions among employees
C. By providing training and resources to enhance communication skills
D. By limiting communication to formal channels and written documentation

ANSWER KEY: 1. B 2. B 3. B 4. B 5. C 6.B 7. A 8. C

Chapter 9: Organizational Design and Structure (II)

1. What is organizational design in the context of organizational behavior?
A. The process of structuring and aligning organizational resources
B. The physical layout and arrangement of office spaces
C. The implementation of technological systems and tools
D. The creation of marketing strategies and promotional campai gns
2. True or False: Organizational structure refers to the formal reporting relationships and
hierarchical levels within an organization.
A. True
B. False
3. How does organizational structure impact organizational behavior?
A. It has no impact on behavior; individual t raits are the primary determinant.
B. It determines the physical layout and design of the workplace.
C. It influences communication patterns, decision -making processes, and employee
interactions.
D. It only affects higher-level managers; frontline employees are not influenced.
4. What is the purpose of organizational communication?
A. To create social connections and build personal relationships within the organization
B. To exchange information, ideas, and messages among individuals and groups

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 C. To enforce rules and regulations and ensure compliance from employees
D. To provide performance feedback and evaluations to employees
5. Which of the following is an example of formal communication in organizations?
A. Conversations among colleagues during lunch breaks
B. Informal meetings and discussions outside the designated work areas
C. Emails, memos, and official reports circulated within the organization
D. Social media interactions and online collaboration platforms
6. True or False: Effective communication is solely the responsibility of t he sender, and
receivers have no role in the process.
A. True
B. False
7. Which of the following is a barrier to effective communication in organizations?
A. Active listening and open-mindedness among individuals
B. Clear and concise messaging with no room for interpretation
C. Cultural diversity and differences in language and communication styles
D. Frequent and excessive communication that overwhelms employees
8. How can organizations promote effective communication?
A. By limiting communication channels and controlling the flow of information
B. By discouraging feedback and input from employees
C. By fostering a culture of open communication, trust, and transparency
D. By providing limited access to information and resources

ANSWER KEY: 1. A 2. A 3. C 4. B 5. C 6.B 7. C 8. C