Divya Laliyawala

Email: divyalaliyawala@[Link]
Phone: 437-518-6057

Professional Summary
4 Years of experience in the [Link] CRM platform. Expertise in
Software Development Life Cycle (SDLC) including analysis, requirement
engineering, architecture design, development, enhancement, testing,
deployment and maintenance of standalone.

Responsibilities: -
• Designed and developed Apex Classes, Controller Classes, Extensions and
Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all classes and triggers and supporting
deployment activities.
• Worked on various Salesforce standard object like Accounts, Contacts,
Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns,
Reports and Dashboards.
• Designed and deployed the custom objects, Custom tabs, Entity-
Relationship data model, validation rules, Workflow Rules, Page layouts,
Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data
manipulation needs of the application using platform database objects.
• Handled the construction of the client objects for SOAP based Web Service
Call out made to external legacy systems and generated visual force pages to
display returned data.
• Used Data Loader for insert, update and bunk import or export of data from
[Link] S-Objects Used it to read, extract, and load data from comma
separated values (CSV) files.
• Created workflow rules and defined related tasks, time triggered tasks,
email alerts, filed updates to implement business logic.
• Performed the roles of [Link] Admin and Developer in the
organization.
• Experience integrating salesforce with other third-party applications using
both REST SOAP API.
• Interacted with various business team members to gather the requirements
and documented the requirements.
• Created workflow rules and defined related tasks, time-triggered tasks,
email alerts, field updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts,
dashboards and graphics) and Report Folders to assist managers to better
utilize Sales force as a sales tool and configured various Reports and for
different user profiles based on the need in the organization.

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 Divya Laliyawala
Email: divyalaliyawala@[Link]
Phone: 437-518-6057

Certificates:
 Salesforce Platform Developer-I

 Salesforce Certified AI Associate

 Medical Terminology Certified

Professional Experience:
Current Employer – Brampton Civic Hospital (Compass One)
Scheduling Coordinator (Since October 2024 and current) (Full Time)

 Led the coordination of staff schedules, ensuring optimal coverage

across all shifts and departments, contributing to seamless patient
care delivery.
 Managed incoming calls with professionalism, directing inquiries to
appropriate departments to maintain efficient workflow.
 Utilized hospital software and computer systems to update and
maintain accurate patient records and administrative data.
 Maintaining master schedules in a timely manner.
 Update day-to-day schedules in Kronos (HR, payroll, and workforce
management system)
 Experience working in a unionized environment.
 Assisted in the organization and distribution of critical documents and
communications, ensuring timely information flow across teams.
 Collaborated with portering and housekeeping staff, managing their
schedules to support the hospital’s operational needs.

Employer – Brampton Civic Hospital (Sodexo)

Scheduling Coordinator and Administrative Clerk (August 2023 – September 2024) (Full Time)

 Scheduled and coordinated staff shifts to ensure adequate

departmental coverage, supporting smooth daily operations.
 Managed incoming calls and directed inquiries to the appropriate
departments, maintaining efficient communication.
 Accurately updated and maintained patient records and administrative
data using hospital software systems.

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 Divya Laliyawala
Email: divyalaliyawala@[Link]
Phone: 437-518-6057

 Prepared and maintained master schedules, ensuring timely updates

and accuracy.
 Processed daily schedule updates in Kronos to support payroll and
workforce management.
 Maintained organized records and documentation in compliance with
hospital policies and procedures.
 Assisted with the preparation and distribution of reports, memos, and
other critical communications.
 Provided administrative support to various hospital departments,
including data entry, filing, and correspondence.

Employer – Aani Brothers Infotech (India)

Salesforce Developer (April 2018-April 2022) (Full Time)

Project:

1) Lottery and gaming corporation

 Build complex and reusable component in vlocity
 Build case creation page with custom enhancement Using omniscript
 Remote call to get the customer reasons to display using vlocity
Integration procedure
 Used Dataraptor to fetch the cases data
 Used Vlocity cards and Flex card for design
 Content full to store dynamic data
 Used Newport design system to make Global Data table related
changes

2) BSS Redesign
 Britebill API Call to get the bill details using Integration Procedure
 Used HTTP action to call API
 Vlocity Dataraptor to Fetch the Endpoint for API call
 Custom setting to store the Endpoint information
 Using Copado for deployment
 Using Newport design system for CSS
 Integration with MuleSoft to get Invoice details
 Built reusable components for Buttons
 Built Vlocity Datatable component to design datatable and used
sorting, searchListBy function

3) EAS Integration
 Used Open ID connect for configuration
 To configure single sign-on (SSO) with Salesforce as the relying party for a
third-party OpenID provider
 Provide Custom error URL for custom error messages

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 Divya Laliyawala
Email: divyalaliyawala@[Link]
Phone: 437-518-6057

 Build custom community page using salesforce

4) Cash Application Project

 It is a part of the accounts receivable process that applies incoming

payments to the correct customer accounts and receivable invoices. It has
refund, payment to cash, revert the payment modules.
 If something wrong in the payment and customer wants to revert it,
payment reversal process was there.
 There is refund functionality also there where negative balance line item
record has been created.

Employer – JKSOL (India)

Android Developer (July 2014-March 2018) (Full Time)

4 years experienced Android Developer adept at writing high-quality code for

application development and user-friendly web interfaces for clients. Efficient with
Agile development methodology for unit testing and proficient in debugging and
fixing errors. Highly skilled to build core features for apps and optimize the
application for customer satisfaction.

 Envisioned, developed, and deployed preloaded applications for

android based devices.
 Developed update-modules, components, and patches for varying
applications.
 Created handset specific user interface (UI) for Tablets, PCs, and
mobile phones.
 Competent with application acceptance and solicited feedback to make
applications more user friendly.
 Wrote technical specifications and maintained all reports about
application development processes.
 Participated in the complete Software Development Life Cycle (LSD) for
development, testing, and code enhancement.
 Worked closely with core technology teams and other platform teams
to balance cross-platform consistency with Android-optimization.

Technical Skills:

 Salesforce : Apex, VF Components, data migration, Apex Triggers, LWC

Components
 Operating Systems : Windows, Linux, UNIX , Mac
 Web development : JAVA Scripting, Java
 RDMS Packages : SQL, MY SQL
 Tools & Utilities : GitHub, Workbench and SVN Bit Bucket, ANT Migration tool
 Requirement Tracking : JIRA

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 Divya Laliyawala
Email: divyalaliyawala@[Link]
Phone: 437-518-6057

EDUCATION:
Project Management: Information Technology, 2024

Algoma University - Brampton, ON

Masters of Computer Applications: Information and Technology,2014

Shrimad Rajchandra Institute of Management & Computer Applications - India