Catering and Accomodation Project
Catering and Accomodation Project
NAME:
CENTER CODE:737101
INDEX NUMBER:0421
SERIES:June/July
INSTITUTION:
DECLARATION
I declare that this project work is my original work and it has not been submitted to any
institution of learning for any reward
NAME
SIGN………………… DATE…………………
This project is forwarded to with my approval as the college supervisor.
SUPERVISOR:
SIGN…………….. DATE………………..
DEDICATION
I wish to dedicate this project work to my lovely mum, who supported me financially to
accomplish my course.
ACKNOWLEDGEMENT
I wish to express my heartfelt gratitude to my able supervisors Madam Dorah and for her advice
and assistance in keeping my project on schedule. Special acknowledgement to my lovely family
for their encouragements and financial support during the process.
ABSTRACT.
The purpose of this project was to determine effectiveness use of leftovers and profit margin in
pazuri hotel, kitale. The objectives of this study were to examine the effectiveness and utilization
of leftovers pazuri Hotel, to find out contribution of left food and sales. The study used
descriptive study design. The study population were 42 staffs in pazuri hotel. Random sampling
approach was used to select sample for the trade project in the hotel. Data for the project are
collected by the use questionnaires and interview schedule. The questionnaires were given to all
staffs at pazuri hotel. The interview session were done to the first 15 staffs found in the area, that
is, the first 7 men staffs to find and the first 8 women to find. Data analysis was done by use of
Microsoft Excel. The results of data analysis were presented using tables and pie charts. The
researcher found out that the staffs at Golf hotel are 18 male, 24 female. The ages of the staffs
was, majority are at age 18 - 25 years. Majority of staff's level of education was certificate
followed by diploma then degree. Majority of the staffs were above 2 years of employment. The
researcher also found out that some of the respondents were able to know how to utilize leftovers
such as freezing, canning. Minority of them were unable to identify them. Also found not that
majority of staffs knew that utilization of left food is very important, minority of them had no
idea about it. They had idea of what versatility means. Through the research the researcher found
out that the respondents had knowledge that lack of unskilled personnel in the kitchen will lead
to low quality and quantity product. Through the staffs' response, the researcher found out that
the respondents knew how to utilize leftover very effective. The researcher also found out that
the staffs at Golf hotel were unable to produce some dishes which lead to more left food. The
researcher concluded that the staffs had some idea about the effectiveness use of leftovers. The
researcher recommended that the staffs should be trained more on how to utilize left food.
Table of Contents
DECLARATION……………………………………………………………………………………………
…………………………….I
DEDICATION………………………………………………………………………………………………
…………………………….II
ACKNOWLEDGEMENT…………………………………………………………………………………
………………………….III
ABSTRACT…………………………………………………………………………………………………
………………………………IV
CHAPTER ONE
1.0 INTRODUCTION.........................................................................................................................8
1.1 BACKGROUND OF THE STUDY..............................................................................................8
FACTORS THAT CONTRIBUTE USE OF LEFTOVERS AND PROFIT MARGIN IN THE
INDUSTRY...........................................................................................................................................9
EFFECTIVENESS USE OF LEFTOVERS AND PROFIT MARGIN ARE BROUGHT BY THE
FOLLOWING FACTORS.....................................................................................................................9
1.2 PROBLEM STATEMENT............................................................................................................9
1.3 SIGNIFICANCE OF THE STUDY...............................................................................................9
1.4 JUSTIFICATION..........................................................................................................................9
1.5 PURPOSE....................................................................................................................................10
1.6 OBJECTIVES OF THE STUDY.................................................................................................10
1.7 RESEARCH QUESTIONS.........................................................................................................10
1.8 LIMITATIONS OF THE STUDY...............................................................................................10
1.9 ASSUMPTIONS..........................................................................................................................10
CHAPTER TWO
2.0 LITERATURE REVIEW......................................................................................................................11
2.1 USES OF LEFTOVERS....................................................................................................................11
2.2 THE AIMS OF PRESERVATION....................................................................................................11
2.3 METHODS OF PRESERVATION.........................................................................................11
2.4 HEAT PRESERVATION........................................................................................................11
2.4.1 STERILIZATION................................................................................................................12
2.4.2 PASTEURIZATION............................................................................................................12
2.4.3 USES OF PASTEURIZATION...........................................................................................12
2.4.4 CANNING AND bottling....................................................................................................12
2.4.5 USES OF CANNING AND BOTTLING............................................................................12
CHAPTER THREE
3.0 METHODOLOGY......................................................................................................................13
3.1 AREA OF STUDY............................................................................................................................13
3.2 RESEARCH DESIGN.................................................................................................................13
3.3 RESEARCH VARIABLES.........................................................................................................13
3.3.1 INDEPENDENT VARIABLE.............................................................................................13
3.3.2 DEPENDENT VARIABLES...............................................................................................13
3.4 STUDY AREA............................................................................................................................13
3.5 POPULATION............................................................................................................................13
3.5.1 TARGET POPULATION....................................................................................................13
3.5.2 ACCESSIBLE POPULATION...........................................................................................14
3.6 SAMPLE AND SAMPLING.......................................................................................................14
3.6.1 SAMPLE..............................................................................................................................14
3.7 DATA COLLECTION INSTRUMENTS...................................................................................14
3.7.1 How old are you...................................................................................................................14
3.7.2 INTERVIEWS.....................................................................................................................14
3.7.3 OBSERVATION CHECKLIST..........................................................................................14
3.8 DATA COLLECTION PROCEDURE........................................................................................15
3.9 DATA ANALYSIS PLAN..........................................................................................................15
CHAPTER FOUR
4.0 Data analysis presentation of finding and discussion..................................................................16
4.1 Introduction................................................................................................................................16
4.2 The Response Rate.......................................................................................................................16
4.3 Questioners..................................................................................................................................18
4.4 Interview......................................................................................................................................19
4.5 Observation checklist...................................................................................................................20
CHAPTER FIVE
5.0 Summary conclusion and Recommendation................................................................................21
5.1 Introduction.................................................................................................................................21
5.3 Conclusion...................................................................................................................................21
5.4 Recommendation.........................................................................................................................21
APPENDIX..................................................................................................................................................22
Appendix 1: Section A.............................................................................................................................22
Appendix 2...............................................................................................................................................23
Appendix 3...............................................................................................................................................23
Appendix 4...............................................................................................................................................23
REFERENCE………………………………………………………………………………………………
………………………………………24
CHAPTER ONE
1.0 INTRODUCTION
This chapter will explain the background of the study from local to regional and global
perspective, problem statement, significance, justification, purpose of the study, objectives,
research questions, limitations and assumptions.
1.1 BACKGROUND OF THE STUDY
Profession is all about being descent at work special to improve quality of the industry and food
as well. Being able to control food in a particular firm so as to avoid food wastage in the
industry.
Food should be well cooked and well presented in a good manner so as to avoid wastage of
leftovers in the industry.
As important as food safety and hygiene, food leftovers should be taken more seriously into
consideration. Certainly, it is very critical that hospitality managers need to give prominence to
the quality of the products delivered to the customers, nonetheless, risking all the expenses to
replace old production with freshly made products all the time is an abnormal spoilage. Reducing
leftovers cannot only contribute to several environmental benefits but also numerous financial
and social impacts.
After working in the food and beverage industry for a considerable amount of time, the author
noticed that food leftovers became an unavoidable problem in every restaurant and food service
provider. However, it was an issue that most of the time got neglected or dissembled due to
various reasons. While it might be a concern to a lot of managers, yet not everyone is ready to
bring it on and take it seriously. Since waste management is general and food leftovers
management particularly are a crucial part of protecting the environment, raising awareness as
well as presenting proper handling approaches among the public is a necessity yet, food waste is
general and in hospitality industry particularly still covers a broad spectrum. It is very
challenging to direct food waste in the hospitality industry as a whole. Leftovers are something,
especially food, remaining after the rest has been used. Profit margin is a measure of
profitability.
FACTORS THAT CONTRIBUTE USE OF LEFTOVERS AND PROFIT MARGIN IN THE
INDUSTRY
Food is lost or wasted for a variety of reasons;
-bad weather
-processing problem
-overproduction
-unstable markets cause food less long before it arrives at a grocery
-overbuying
-poor planning
-confusion over labels
-safety contributes to food wastage of stores and homes
1.4 PURPOSE
The main aim of carrying the research is to come up with various ways of controlling leftovers in
production unit. This is basically done in Pazuri Hotel Kitale. Proper handling, production and
preparation of leftovers in the production unit will reduce the cost of purchase. This will generate
more income to the establishment.
1.5 RESEARCH QUESTIONS
What causes leftover food in hotel in production unit?
What are the ways of controlling leftovers in production unit?
What is the importance of controlling leftovers in production unit?
How can we control leftovers in production unit?
What leads to profit margin in hotel?
MALE FEMALE
24 18
The researcher used random sampling by choosing the first 15 employees that meet in that area.
The researcher considered the gender and went by the first 7 men to find and the first 8 women
to find.
The researchers will administer questionnaire interview the population and do the observation.
1.7 DATA COLLECTION INSTRUMENTS
The researcher used different instruments to gather information. The instruments are as follows
1.7.1 How old are you
18- 25 years 25- 35 years 35 and above
Level of education
KCPE KCSE CERTIFICATE DIPLOMA DEGREE
SEX
FEMALE MALE
(Tick in front of your answer)
1.7.2 INTERVIEWS
The following are list of questions that were used
What cause leftovers?
What leads to profit margin in hotel?
How can hotel improve their profitability?
The researcher used face to face communication to ask the questions.
1.7.3 OBSERVATION CHECKLIST
The researcher observed how food is cooked and preserved in production and this helped the
researcher to get more information on the issue present.
1.8 DATA COLLECTION PROCEDURE
The researcher went to Golf hotel, issued an introductory letter to the human resources office.
The researcher liaises with the Human resources manager to identify the specific region of the
study. At the region of the study, the researcher met with the executive chef, introduced herself
and the reason why is there. Together with the chef, the researcher discussed more about the
problem under study. The chef called all the cooks together for the researcher to do the
interview. The researcher also gave out the questionnaire to the staffs to fill.
1.9 DATA ANALYSIS PLAN
The researcher collected the questionnaire and sorted them. The questionnaire was arranged and
stored in a spring file. The answer got after the interview were written on a paper and then typed.
The soft copy was stored in the WPS application and the paper work one was stored in folders
for a period of two months.
CHAPTER FOUR
4.0 Data analysis presentation of finding and discussion
4.1Introduction
The chapter presents results and analysis of data collected from the staff of all department in
Golf Hotel in Kakamega County. The purpose of the project was to examine the Effectiveness
use of left overs and profit margin. Data were presented analyzed and finding stated as per the
objective at the trade project. The discussion will be done in details about the results of the set
questioners, interview and observation checklist. Software will be used to analysis the results
which will be finally be presented.
4.2 The Response Rate
A total of 42 questionnaires were distributed, all questioners were returned and presented a
response rate of 100% which the study considered adequate for analysis.
The gender distribution of respondent out of the 42 of Golf Hotel 18 male and 24 females.
Sales
57%
43%
28%
72%
The age distribution of respondent majority of the respondents aged between 18-25 years a
percentage of _____ few of the staff were above 30.
Demography (age) Category Frequency
18-25 11
25-30 21
Above 30 10
The age distribution
Level of Education
The hotel employed employees based on the level of education of staffs. They include certificate,
diploma and degree and masters.
Categories Frequency
Under 1 year 15
Under 1-2 years 6
Above 2years 21
Employment
Above 2years
36% Under 1-2 years
Under 1 year
50%
14%
4.3 Questioners
Does everyone know how to utilize?
Strongly agreed were 15, agreed 5, undecided was 6, disagreed were 10 strongly disagreed were
3.
13%
26%
8%
Agree 12%
Strongly disagreed 7%
15% Undecided 14%
Stronlgy Agreed 36%
39% Disagreed 24%
Does the usage been utilize strongly agreed were 10, agreed 15, undecided 3 disagreed 6,
strongly disagreed 5
waste utilization
Agreed
8%
Strongly disagreed
Disagreed
26% 39%
Strongly Agreed
undecided
15% 13%
Undecided
8%
Strongly Disagreed
Strongly Agreed
26% 39%
Disagreed
Agreed
15% 13%
4.4 Interview
The researcher used interview to obtain details at Golf Hotel in Kakamega.
The researcher was able to interview the following about the hotel.
APPENDIX
Appendix 1: Section A
The researcher is a certificate student at Ramogi Institute of Advanced Technology carrying out
research on Effectiveness use of left over and profit margin.
The questioner is designed to collect data that will help to achieve the objective of the study. The
researcher will be grateful if the hotel would kindly participate in the task by responding to these
questionnaires precisely. All opinions will be gladly received and be under confidential.
SECTION B
Demographic
1. Gender
Male Female
2. Age
18-25 years 25-30 years Above 30
3
3. Level of education
Certificate Diploma Degree
4. Year of Employment
Under 1 year 1-2 years Above 2 years
SECTION C
Part 1 Effectiveness and Utilization of Leftovers
N0. Questions 1 2 3 4 5
1. Does everyone know how to utilize
leftovers?
2. Does the wastage been utilized
properly?
3. Do people know how to utilize leftovers
in the hotel?
Part 2 Sales
No. Questions 1 2 3 4 5
1. Do sales
increase the
contribution
of left
food?
2. Does
utilization
encourage
the sales?
Appendix 2
What causes left over food in hotel
What leads to profit margin in a hotel
How can hotels improve their profit
Appendix 3
Observation checklist
Observing use of left overs in Golf Hotel
Appendix 4
Research Budget
particulars Cost
Stationary 600/=
Transportation 500/=
Photocopy 300/=
Typing and printing 2000/=
Total 3400/=
REFENCES
1) Waste Management ( Food waste) Regulations, statutory instruments S.I. No. 508 of
2009, Ministry for the Environment
2) Ibrahim M. Jomoah, I.M, Bafail A. O. and Noweir, M .H, study of the Recovery and the
Recycling of Industrial Food Wastes in the Kingdom of Saudi Arabia(KSA)
3) Stuart, T, Waste; Uncovering the Global Food Scandal, penguin, 2009.