GROUP ASSIGNMENT
TECHNOLOGY PARK MALAYSIA
CT107-3-2-ENTS
ENTERPRISE SYSTEMS
APD2F2309IT(BIS)/ APU2F2309IT(BIS)/
APD2F2309SE/ APU2F2309SE
HAND OUT DATE: 20 September 2023
HAND IN DATE: 4 December 2023
WEIGHTAGE: 60%
INSTRUCTIONS TO CANDIDATES:
Complete the assignment and submit it online through Moodle. Your
assignment submission is integrated with Turnitin option for
plagiarism check.
NAME: /
TP NO: /
Table of Contents
1.0 Business Process No.1............................................................................................3
2.0 Business Process No.2............................................................................................4
3.0 Successful Implementation of Enterprise System..................................................5
3.1 Project planning.................................................................................................5
3.2 Transition project roles to a way of life.............................................................5
3.3 Ensure adequate training and change management..........................................5
1.0 Business Process No.1
The patient registration process plays a crucial part in hospitals and medical facilities. Every
patient is required to successfully finish this process before taking further action. Throughout
this process, patients are expected to provide their personal information by filling in a
registration form. The administrator subsequently receives and validates the information.
Patients will then be able to look for an appointment if the verification is completed. In such
cases, they will need to start over with the registration form. Once patients have searched for
their ideal appointment, the system will then look into the doctor’s schedule for available
timeslots. If the desired appointment slot is available, they can then proceed to enter
appointment details such as selecting the date and time, their medical concern, and
identifying the medical specialization. Following this, patients must then confirm their
appointment booking. The process of providing the appointment information section must be
reviewed by the patient if they choose to cancel or reschedule the appointment. Alternatively,
the process for patient registration and appointment scheduling will be completed and they
will receive an appointment confirmation notice. In the meantime, the doctor will be able to
access the updated timetable with patient appointment times and start the clinical process for
an outpatient appointment.
2.0 Business Process No.2
The hospital replenishment process has a positive influence on healthcare management. It
ensures the availability of vital medication, medical supplies, and medical equipment. The
whole replenishment process will start with a pharmacist making a replenishment request,
and administration department then does a replenishment verification. After verification, the
administrator will submits a request for replenishment to the warehouse, where a
classification of replenishment will be conduct during that time. Once the warehouse
confirmed that it is a blood replenishment request, the administrator will then reach out the
marketing department to set up for a blood donation campaign. (The process for replenishing
blood will stop at this part, as this will considered as a new business process.)
Moving on to the refilling medicine process, pharmacist will confirms the types of medicine
before letting administrator request budget for purchasing the medicine from the accounting
department. It is noticeable that the procurement department is not allowed to create a
purchase order up until the accounting department agrees on the budget. Once supplier
receive the purchase order and send the specified product to the warehouse, the product kinds
are verified as soon as the warehouse received the requested items. If the given product is
identified as a medicine, the pharmacist will proceed with updating medicine process. If not,
the warehouse continues to update the medical supply procedures. In addition to supplying
the product to warehouse, the supplier simultaneously sends an invoice for payment to the
accounting department. After the accounting department received the invoice, does the
payment, and received acknowledgment receipt of payment from the supplier, the
replenishment for the business process is considered complete.
3.0 Successful Implementation of Enterprise System
3.1 Project planning
3.2 Transition project roles to a way of life
3.3 Ensure adequate training and change management
