Getting started with Homefy for TCPS
1. App download:
a. Where should I download the app from?
Homefy app can be downloaded in your Android or iPhone using the following
link from your mobile phone.
[Link]
b. Who all should download the app?
The purpose of the app is to streamline visitor management, during the initial
phases of roll out. Hence, all members of a family residing within TCPS and
owning a mobile phone can download the application.
● There is no limit to the number of downloads within a family.
● Any family member whom you think is capable of managing visitor access
to your home can be given access to the app (elderly/ children - no bar)
● Both tenants residing at the houses and owner of a let out house
should have the application installed.
2. How to add family members:
a. Who will have initial access to the app?
Owners of the flat: By default, the owner of the house as per TCPS records will
be onboarded to the application as an OWNER.
Tenants residing in the flat: By default, the primary residing tenant of the house
as per TCPS records will be onboarded to the application as a TENANT.
b. How can I add my family members?
Once you have logged in to the app, click the profile picture/ initial on the top left
corner of the screen
Click on My Family link on the next page.
Using the button at the bottom right corner of the screen, you can add as
many members of the family as you see fit.
c. How can I update my tenant details if they change?
Once you have logged in to the app, click the profile picture/ initial on the top left
corner of the screen
Click on My Tenants link on the next page.
Using the button at the bottom right corner of the screen, you can add as
you see fit.
3. How to add helper details:
a. Why do I need to add helper details?
To keep track of the entry and exit of your pre authorised house helpers.
b. What happens if I don’t register my helper details in the app?
Helpers that are not registered in the HOMEFY helper database will require an
approval pass every time they visit you. Hence it is recommended to add them as
a part of your house help list to avoid the hassle of creating visitor passes.
c. Where do I add my helper details?
Once you have logged in to the app, click the profile picture/ initial on the top left
corner of the screen
Click on My Helpers link on the next page.
Using the button at the bottom right corner of the screen, you can add as
you see fit.
Note:
● Only those Helpers who are already added in Homefy can be tagged.
New Helpers will need to be added by Admin.
● In case you need to add a new helper to the database, please reach out
to our Facility Executive - Usha at the maintenance office.
d. Is there a way to turn off my helper entry/ exit notification?
This is currently a work in progress. We will keep you posted once the update
has been made.
4. Visitor management:
a. How do I pre approve a known visitor visiting my house?
Refer to this video for steps: [Link]
Please note that this step is applicable to guests (friends/ family etc), food
delivery, merchandise delivery etc.
b. What happens in case I forget to pre-approve a visit to my residence?
● Our security team will create an entry pass at the gate for your visitor.
● You (& all family members will receive a notification requesting approval
● At least one of the family members will have to approve the visit for the
person to be let in.
c. I did not pre approve a delivery (Amazon etc) but the delivery person
appeared at my door - how?
In case the delivery person has more than one delivery, our security staff will let
them in even if they have one approval.
5. SoS Functionality:
a. What is the SoS functionality about?
SoS functionality is specifically enabled to be used under emergency situations
(ex; stuck in lift, senior citizens requiring help etc).
b. How do I use this functionality?
● Open the HOMEFY app
● Click on the blinking SOS button on the right top corner of the screen
● Select the SOS category
Note: The alert will be triggered to all HOMEFY installed devices. Once resolved,
the ADMIN will have the privilege to mark the incident as complete.
Refer to this link for more details: [Link]
