Jolibet.
win is committed to endorsing responsible wagering among its customers as well as
promoting the awareness of problem gambling and improving prevention, intervention and
treatment.
Play responsibly
Jolibet.win’s Responsible Gambling Policy sets out its commitment to minimizing the negative
effects of problem gambling and to promote responsible gambling practices.
Jolibet.win provides online customers with a wide range of games and entertainment. We also
take responsibility for our product line-up.
The aim of Jolibet.win is to provide the world’s safest and most innovative gaming platform for
adults. The products and services allow each user to play within his/her financial means and
receive the highest quality service. Integrity, fairness and reliability are the guiding principles for
Jolibet.win. It is therefore clear that Jolibet.win should do its best to assist those customers that
show signs of suffering from problem gambling, particularly in those cases of immoderate
playing. At the same time, it is important to respect the rights of those who take part in games of
chance to a reasonable extent and treat it as a form of entertainment.
Responsible Gaming at Jolibet.win is based on three fundamental principles: security of the
player, security of the game and protection against problem gambling. Together with research
institutes, associations and therapy institutions, Jolibet.win works on the creation of a
responsible, secure and reliable framework for online gambling.
Player security
Jolibet.win takes responsibility for the security of its players. Protection of the players is based
on preventing under age players from participating in games and the protection of privacy, which
involves responsible processing of personal data and payments. Fairness and the random nature
of the products offered are monitored closely by independent organisations. Marketing
communications are also created with player protection and fairness in mind.
Protection against problem gambling: research – prevention – intervention
The majority of gamblers who place sports bets, casino bets and other gaming offers play in
moderation for entertainment. Certain habits and behaviour patterns (such as shopping, playing
sports, eating or consumption of alcohol) that are considered to be normal and are not any cause
for concern, can develop into addiction for some people and cause them problems. In the same
way, betting on sports and gambling in general can lead to problems for a small percentage of
customers.
Clients showing signs of problem gambling may be prohibited from playing certain products or
even altogether. Furthermore, clients displaying signs of problem gambling are provided with
contacts of organisations where they can receive professional advice and support.
Self-responsibility is the most sustainable form of prevention
The basic principle promoted by Jolibet.win is to create a safe and responsible online
environment where customers can enjoy their betting experience. Whilst Jolibet.win can provide
tools to assist customers to control their gambling, self-responsibility of the customer plays a
large part in using the tools we offer and is the most effective form of protection from problem
gambling. Jolibet.win sees its responsibility in assisting the customers by providing transparent
products, tools to control gambling and full information on where customers experiencing
problems with their gambling can find professional advice and support.
Protection of minors
Jolibet.win does not allow minors (persons under the age of 18 or whatever the minimum age to
gamble is within the customers jurisdiction of residence) to participate in games and place bets.
For this reason, confirmation of age and date of birth are mandatory requirements during
registration. Jolibet.win takes the issue of minors taking part in games and betting very seriously.
In order to offer the best possible protection of minors, Jolibet.win also relies on the support of
their parents and caregivers. Jolibet.win advises its customers to keep their data for account
access in a safe place (user ID and password) and to not disclose this data to anyone.
Furthermore, Jolibet.win would recommend that customers install filter software. This software
will allow customers to restrict the access to Internet resources inappropriate for children and
teenagers.
Responsibility towards problems
Jolibet.win offers a variety of games and bets which are forms of entertainment for the majority
of customers. At the same time, the company takes responsibility for its customers by providing
support and tools for maintenance of a secure and entertaining environment, taking into account
the associated risks.
Clients who have difficulty in assessing risks, recognizing their own limits or those who suffer
from problem gambling are potentially not able to enjoy the product line-up responsibly and do
not perceive it as a form of entertainment. Jolibet.win may take responsibility for these users by
blocking their access to certain products for their own protection.
Be informed about the main issues!
Most people play for pleasure and enjoy moderate participation in games within their financial
capacity. However, for a small percentage of people gambling is not a form of entertainment and
this is a challenge that must be considered seriously.
What is the problematic gambling behaviour?
Problematic gambling behaviour is considered to be that which interferes with mode of life,
work, financial position or health of a person or his family. Prolonged participation in gambling
is counterproductive to such person as it can lead to negative consequences.
In 1980 pathological game dependence has been officially recognized and enlisted in the list of
psychological diseases of international classification system DSM-IV and ICD-10. It is defined
as long, repeating and frequently amplifying inclination for game, despite of existing negative
personal and social circumstances, such as a debt, rupture of family relations and delay of
professional growth.
What type of gambling behaviours can be considered problematic?
Whilst the diagnoses of problem gambling can only be qualified by experts, the material
presented on this web-page will help customers estimate and define their own gambling
behaviour.
Addictions that are not associated with any substance are very difficult to define the line between
pleasure and problem. Nevertheless, there are some diagnostic signals that may indicate existing
issues. Customers that experience at least five of the following symptoms are more likely to be
suffering from problem gambling:
1. The player is fully immersed in gambling and appears to think of nothing else,
2. Bet stakes increase, particularly if on a losing streak,
3. Attempts to quit or control gambling appear to be unsuccessful,
4. Shows signs of anxiety, irritation and disappointment when limiting gambling,
5. The player treats gambling as a means of escape from problems or life issues,
6. Regularly chases losses,
7. Lies about his playing behaviour,
8. Commits illegal acts,
9. Arguments or strained or broken relationships with family and colleagues,
10. Borrows funds to participate in gambling.
Suggestions for responsible gambling
Customers are encouraged to gamble only within their means, not treat gambling as a way to
make money or as a distraction from everyday problems. Customers are advised to follow these
simple tips:
1. Don’t think of gambling as a way to make money. Think of gambling as an entertainment
expense,
2. Take regular breaks. Set a time limit and when the time is up, quit. The odds are that
the more time you spend gambling, the more you will lose,
3. Only gamble with money you can afford to lose, not money you have set aside for
bills,
4. Set a money limit in advance and stick with it, when it’s gone, it’s over,
5. Once setting a maximum limit, do not further increase it.
6. Never chase your losses, if you set a limit and then try and win some of it back after
you reached it, you haven’t set a limit.
7. Do not play under the influence of alcohol or drugs.
8. Don’t gamble when you are depressed or upset, decision making can be more difficult
when you are stressed or emotionally upset.
Self-Exclusion and Time Out
- Jolibet.win provides Self-Exclusion and Time Out facilities to assist our customers with
managing their gambling.
- Self-exclusion can be applied for periods at the customer’s discretion from 6 months to 5 years.
- Self-excluded accounts can be reactivated anytime upon the request of the player by contacting
customer support.
- Jolibet.win customers can apply a Time-out to their account for periods of 24 hours, one week,
one month or two months.
- Should customers wish to permanently close their account due to problem gambling, they
should contact customer support as soon as possible. Once this is done customers will not be able
to re-open their account under any circumstances.
