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Master 320 Common English Phrases
Listening & Speaking Practice in Daily Situations
Course Handbook: Video & Audio Transcripts
Video Lesson 1 - 40 Common phrases to:
- Introduce yourself
- Greet people
- Welcome visitors
1. Hello. My name’s Sam.
2. Hi. I’m Jane.
3. How do you do?
4. Nice to meet you.
5. Pleased to meet you too.
6. Let me introduce my friend.
7. This is my friend, Bob.
8. Actually, we met last year.
9. It’s nice to see you again.
10. How are you?
11. Very well, thank you.
12. How is your colleague?
13. She’s fine, thanks.
14. She sends her regards.
15. Have a nice day.
16. See you later.
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17. Come in please.
18. Welcome to my city.
19. Have a seat.
20. Make yourself at home.
21. Make yourself comfortable.
22. I’m glad you’re here.
23. It’s nice to be here.
24. Did you have a good flight?
25. How was your trip?
26. My flight was delayed.
27. The roads were busy.
28. Are you thirsty?
29. Are you hungry?
30. Would you like something to eat?
31. May I offer you a drink?
32. No, thank you. I’m fine.
33. Yes, some water would be nice.
34. I’d love a cup of coffee please.
35. Here you are.
36. Thank you. This smells good.
37. You’re welcome.
38. Help yourself to biscuits.
39. Shall we sit outside?
40. Yes, that’s a good idea.
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Dialogue 1- Welcoming a visitor
Hello. Let me introduce myself. I’m Sam.
Hi Sam. My name’s Jane.
Nice to meet you, Jane.
Pleased to meet you too.
Actually, I think we met last year, Jane.
Oh, that’s right. I remember now.
It’s good to see you again. Welcome to London.
Thanks. It’s nice to be here.
Did you have a good trip?
It was o.k. My flight was a little delayed.
How is your colleague, Bob?
He is very well. He sends his regards.
Please have a seat and make yourself comfortable.
Thank you.
May I offer you something to drink?
Yes, I’d love some coffee please.
Here you are.
Thanks. This smells great.
You’re welcome.
May I have some milk?
Sure. The milk is over there. Help yourself.
Would you like some biscuits?
No, I’m not hungry. Thank you.
Shall we go and meet my colleagues?
Yes, that’s a good idea.
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Video Lesson 2 - 40 Common phrases to:
- Invite someone out
- Eat in a restaurant
1. I’d like to invite you out for lunch.
2. Would you like to join me for dinner?
3. That’s very kind of you.
4. I’d love to but I’m sorry I can’t.
5. I must go back to work.
6. Maybe another time.
7. Yes, I’d love to.
8. That would be nice.
9. What type of food do you like?
10. I’d like to try English food.
11. Is there a good restaurant nearby?
12. How far is the restaurant?
13. Shall we walk?
14. Let’s go on foot.
15. Let’s take a taxi.
16. Here we are.
17. A table for two please.
18. Is it possible to sit outside?
19. Can we sit by the window?
20. Here’s the menu.
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21. Would you like a starter?
22. I’ll just have the main course.
23. Do you prefer fish or meat?
24. What would you recommend?
25. I’d recommend the fish dish.
26. The vegetarian dish is very good.
27. O.K. I’ll have that.
28. I’ll have the same.
29. Could we order please?
30. How is your food?
31. It’s delicious.
32. Could you ask for some water please?
33. Do you want still or sparkling water?
34. I won’t have any dessert.
35. That was a lovely meal.
36. I really enjoyed it.
37. Are you ready to go?
38. Let’s ask for the check.
39. Must we leave a tip?
40. Service charge is included.
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Dialogue 2- Inviting someone out
Would you like to join me for dinner?
Oh, I’d love to, but I must work this evening.
Then, let me invite you out for lunch.
Alright. That would be nice. Where shall we go?
Let’s try the new Japanese restaurant.
How far is it?
It is nearby. Shall we walk?
Yes, let’s go on foot.
Here we are. Where would you like to sit?
Let’s sit by the window.
Are you ready to order?
No, I can’t decide. What would you recommend?
Their sushi is very good.
O.K. I’ll have that. And you?
I’ll have the same.
Would you like a starter?
No, I’ll just have the main course.
O.K. we can have dessert instead.
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Thank you for a lovely meal. I really enjoyed it
You’re welcome. Shall I ask for the check?
Yes, please. Must we leave a tip?
No, we don’t have to leave a tip. Service charge is included.
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Video Lesson 3: 40 Common phrases to:
- Make and receive telephone calls
1. Good morning. Can I help you?
2. Good afternoon. How can I help you?
3. I’d like to speak to Mr Ford please.
4. May I speak to Mr Ford please?
5. Is Mr Ford there?
6. Who’s calling please?
7. This is Mrs Howard.
8. I’m sorry. I didn’t catch your first name.
9. Could you spell your name please?
10. How do you spell your surname?
11. Hold on please.
12. Hold the line please.
13. I’ll connect you.
14. I’ll put you through.
15. Sorry to keep you waiting.
16. Sorry it took so long.
17. That’s quite alright.
18. I can’t find Mr Ford.
19. He isn’t available at the moment.
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20. Mr Ford is not in today.
21. His line is busy.
22. Will you hold the line?
23. May I put you on hold?
24. Would you like to call back later?
25. Would you like to leave a message?
26. May I take a message for him?
27. Please ask him to call me back.
28. Could he call me back please?
29. When will he be back?
30. When do you expect him back?
31. Does he have your number?
32. Could I have your number please?
33. The line is bad.
34. I can’t hear you very well.
35. Could you speak louder please?
36. Let me read that back to you.
37. When is a good time to call you?
38. He can call me any time today.
39. He will return your call as soon as possible.
40. Thank you for your call.
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Dialogue 3- Telephoning
Good morning. Can I help you?
Yes, I’d like to speak to Mrs Miles please.
Who’s calling please?
This is Peter.
May I have your surname please?
It’s Judge.
I’m sorry. I didn’t catch that. Could you spell it for me please?
Yes, I’ll spell it: J-U-D-G-E.
Thank you, Mr Judge. Hold the line please. I’ll put you through.
Sorry to keep you waiting, Mr Judge.
That’s quite alright.
Mrs Miles’ line is busy. May I put you on hold?
No, could you ask her to call me back?
Certainly. May I have your number please?
Yes, It’s 0208 988506.
This is a bad line. Could you repeat that louder please?
0208 988506.
Let me read that back to you: 0208 988506. Is that right?
Yes, it is.
When is the best time to call you?
She can call me any time today. I am available all day.
Thank you. Mrs Miles will return your call as soon as possible.
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Video Lesson 4: 40 Common phrases to:
- Make, change or cancel an appointment
1. I’d like to make an appointment.
2. We need to arrange a meeting.
3. I need to see you urgently.
4. Are you free tomorrow?
5. Have you got any time today?
6. What is the best date for you?
7. Which day suits you?
8. What time is convenient?
9. Let me check my diary.
10. Let me have a look at my agenda.
11. I’m busy tomorrow.
12. I’m free the day after tomorrow.
13. I’m available the next day.
14. I can’t manage Thursday.
15. I can see you on Friday.
16. Does Friday suit you?
17. Do you prefer the morning or the afternoon?
18. I’d prefer the afternoon.
19. The morning is better for me.
20. How about 2 o’clock?
21. Shall we say 2 o’clock?
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22. Would 2 o’clock suit you?
23. Is 2 o’clock a good time?
24. That’s good for me.
25. That would suit me fine.
26. I’ll see you then.
27. See you on Friday.
28. I’m sorry, but I have to cancel our appointment.
29. I’m afraid I have to change our appointment.
30. I’m afraid I can’t make our appointment.
31. Can we meet a little earlier?
32. Can you see me a little later?
33. Could we postpone it to Monday?
34. Could we bring it forward to Thursday?
35. Thursday doesn’t suit me.
36. Shall we make it Monday?
37. Let’s say 3 o’clock.
38. I appreciate your flexibility.
39. I’m sorry for the inconvenience.
40. Don’t worry about it.
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Dialogue 4- Changing an appointment
Hello Julie. I’m afraid I can’t make our appointment this Friday.
That’s alright. Would you like to make another appointment?
Yes, please. Let’s arrange another one.
Shall we postpone it to next week?
Well, I need to see you urgently. Are you available tomorrow?
No, I’m afraid I’m busy tomorrow. How about the day after tomorrow?
Yes, Wednesday suits me fine.
Do you prefer the morning or the afternoon?
I’d prefer the morning.
Shall we say 10 a.m.?
Let me check my diary. Oh, no, not 10. Can you manage 11?
No, I have another appointment at 11.
Would 11:30 suit you?
Only if I can bring my other appointment forward.
Is that possible?
Yes, I can try.
Oh, thank you. I really appreciate your flexibility.
You’re welcome.
I’m sorry for the inconvenience.
Don’t worry about it.
I’ll see you at half past eleven on Wednesday.
Yes, see you then.
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Video Lesson 5: 40 Common phrases to:
- Check into a hotel
- Report a problem
1. I’d like to check in please.
2. I have a reservation in the name of Parker.
3. I’ve booked a single room for two nights.
4. I’ve reserved a twin room.
5. I’d like an en suite double room.
6. Could you complete this form please?
7. Here is your keycard.
8. You’re in room 508, on the fifth floor.
9. The lifts are over there.
10. Do you need help with your luggage?
11. No, thank you. I can manage.
12. Yes, I need a hand with my suitcases.
13. I will send your bags up to your room.
14. Where can I park my car?
15. The car park is behind the hotel.
16. The restaurant is on the ground floor.
17. Breakfast is served between 7 and 10 a.m.
18. Dinner is served from 7 p.m. until midnight.
19. The lounge and the bar are open 24 hours a day.
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20. The bar serves light snacks at lunch time.
21. Room service is available 24-7.
22. Have you got a map of the city?
23. How do I get to the city centre?
24. Where is the nearest bus stop?
25. I have a problem with the TV.
26. Please send someone to fix the light.
27. My keycard doesn’t work.
28. The air conditioning is broken.
29. There are no towels in the room.
30. I need an extra pillow and a blanket.
31. I cannot connect to the wi-fi.
32. I can’t open the safe.
33. My room is too noisy.
34. I’d like to change my room please.
35. Could you give me a quiet room please?
36. I apologise for the inconvenience.
37. It doesn’t matter.
38. You’ve been very helpful.
39. Have a pleasant stay.
40. I hope you enjoy your stay.
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Dialogue 5: At the hotel
Reception. How may I help you?
This is Mr Parker in room 508. I have a problem.
What seems to be the problem, sir?
My room is next to the lift. It is too noisy.
Would you like to change your room?
Yes, please. The air conditioning is broken too.
I’m afraid we don’t have another double room.
Have you got an en suite single room?
No, but we have a twin room available.
O.K. that’s fine. Is it quiet?
Yes, it is. Do you need a hand with your bags?
Yes, please. My suitcases are very heavy.
Certainly. I will send someone to help you.
Will he bring my keycard with him?
Yes, he will. Your new room is 314 on the third floor.
Good. Can I have some extra towels too please?
Of course. Is there anything else I can do for you?
No, that’s all. Thank you.
My pleasure, sir. I apologise for the inconvenience.
It doesn’t matter. You’ve been very helpful.
Thank you. Enjoy your stay, Mr Parker.
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40 Common phrases to:
- Ask for directions
- Buy a train ticket
- Check in at the airport
1. Excuse me! Where is the railway station please?
2. Could you give me directions to the bus station please?
3. Continue on this road for 500 meters.
4. Go straight on for about a kilometre.
5. Turn left onto the High Street.
6. Turn right at the second junction.
7. You will be on Station Road.
8. There will be a sign for the subway.
9. The tube station will be on your right.
10. You will see the train station in front of you.
11. Could I have a single ticket to the airport please?
12. I’d like a return ticket to Oxford please.
13. When are you returning?
14. I am coming back later today.
15. My return trip is on Wednesday.
16. You can buy a cheap day return.
17. You need a standard return ticket.
18. It’s less expensive than two single tickets.
19. How much is a return ticket?
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20. It’s £38.50.
21. Do you accept foreign credit cards?
22. What time does the next train leave?
23. Which platform does it leave from?
24. What time does it arrive at the airport?
25. Could I see your passport please?
26. May I see the print-out of your booking?
27. Do you have the booking reference number?
28. How many bags would you like to check in?
29. Did you pack your bags yourself?
30. Please put your suitcase on the belt.
31. Your luggage tag is in your passport.
32. Here’s your boarding pass.
33. Boarding begins from gate 46 at 2:30.
34. Have a pleasant flight.
35. You must queue here to go through security.
36. You cannot take the trolley with you.
37. Sharp objects are not allowed in your hand luggage.
38. You cannot take large liquid bottles through security.
39. Please remove your mobile phone from your pocket.
40. Please put your watch in the tray.
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Dialogue 6: At the airport
Excuse me. Where are the check-in desks please?
Go to the end of the hall and turn right. You’ll see the desks on your left.
May I see your passport please?
Here you are. And here is my online booking reference.
How many bags are you checking in?
Two. Shall I put them on the belt?
Yes, please. Have you got hand luggage too?
Yes, I have a ruck sack.
Have you got any liquid or sharp objects in it?
Yes, I have a bottle of water.
I’m afraid you cannot take that through security.
Am I allowed to take my laptop with me?
Yes, but you must remove it from your ruck sack.
Do I need a luggage tag for my ruck sack?
No, you don’t. Here’s your boarding pass.
Thank you. What time does boarding start?
It starts at 3:15.
Did you say 3:50?
No, three fifteen. That’s quarter past three.
Which gate are we boarding from?
You will see the gate number on the flight information board.
Where is that?
After you clear security, you’ll see it in front of you. Have a nice flight.
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Video Lesson 7: 40 Common phrases to use:
- At the bank
- At the post office
1. I’d like to cash in a traveller’s cheque.
2. I’d like to withdraw cash on this card.
3. I’d like to change these Dollars into Pounds.
4. Could I see some identification please?
5. Have you got some ID?
6. Do you have your passport or your driving licence?
7. How much cash can I take out?
8. You can withdraw up to $500.
9. What is the exchange rate?
10. How much commission do you charge?
11. The commission rate is 15%.
12. $300 buys you £200.
13. How would you like your money?
14. In ten-pound notes please.
15. Could you change this banknote into coins?
16. Could I have five two-pound coins please?
17. Could you print your name and sign here please?
18. I need your signature here.
19. Is there a post office nearby?
20. I’d like to post this letter.
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21. What is the destination?
22. Is it for the UK or abroad?
23. I must weigh it.
24. Put it on the scales please.
25. First class or second class?
26. Airmail or surface mail?
27. Ordinary mail or recorded delivery?
28. It costs £2.28 by airmail.
29. Second class mail is cheaper.
30. First class mail is quicker.
31. How long will it take to arrive?
32. When is the last collection?
33. Can I help you with anything else?
34. That’s all, thank you.
35. That’ll be £1.28 please.
36. Here’s a five-pound note.
37. Here’s £3.72 change.
38. Here’s the stamp to put on the envelope.
39. Put your address on the back of the envelope.
40. The post box is at the entrance outside.
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Dialogue 7: At the bank
Good morning. I’d like to change these Euros into Pounds.
Certainly. Have you got some identification?
Yes, I have my European ID card.
That’s fine. May I see it please?
Sure. Here you are.
Thank you. How many Pounds would you like?
It depends on the exchange rate.
1 Euro buys you 76 pence.
Do you charge a commission?
Yes, we charge 10% commission.
So, what will I get for 200 Euros?
You will get 136.80 Pounds.
O.K. That’s fine.
Could you print your name and sign here please?
Do I have to put in the date?
Yes, please. How would like your money?
10-pound notes and one-pound coins please.
Certainly. Can I do anything else for you?
Yes, could you tell me how much a first class stamp is?
I’m not sure. I think it costs 63 pence.
O.K. Thanks a lot.
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Video Lesson 8: 40 Common phrases to use:
- In a shop
- At a pharmacy
1. Do you need some assistance?
2. I’m just looking.
3. We’re just browsing.
4. Yes, I can use your help.
5. I’m looking for a jumper for my son.
6. What size is he?
7. He’s the same size as me.
8. I think ‘Medium’ will fit him.
9. Can I try this on?
10. This colour doesn’t suit him.
11. Have you got it in other colours?
12. Let me check our stock.
13. If it doesn’t fit him, can I return it?
14. Can I bring it back if he doesn’t like it?
15. If you keep the receipt, you can exchange it.
16. You can get a refund if you have the receipt.
17. This is a birthday present.
18. Could you gift wrap it please?
19. Is there a pharmacy nearby?
20. I am not feeling too well.
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21. I have all the flu symptoms.
22. My nose is blocked.
23. I have a sore throat.
24. I’m coughing.
25. I have a temperature.
26. Can you recommend a flu tablet?
27. Let me check with the pharmacist.
28. How often must I take these tablets?
29. Take two tablets every eight hours.
30. You should also take this cough syrup.
31. It helps dry and chesty coughs.
32. Take one tablespoon before going to bed.
33. I hope you feel better soon.
34. How much do I owe you?
35. That comes to £11.95.
36. May I pay by credit card?
37. Insert your card in the machine.
38. Enter your pin please.
39. I’m afraid we only accept cash.
40. There’s a cash machine right outside.
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Dialogue 8: At the pharmacy
Do you need some assistance, sir?
Yes, I think I can use your advice.
What exactly is the problem?
My eyes are very sore.
Have you been in the sun too long?
Yes, and I have a headache too.
Do you have any other symptoms?
I feel hot, but I don’t think I have a temperature.
Let me speak to the pharmacist. …
He recommends this gel to put on your eyes.
How often should I apply the gel?
A small quantity every six hours.
And for my headache?
I can give you pain killer tablets for that.
Good. I would like to buy the sun glasses too.
Have you tried them on?
Yes. Look. They fit very well.
And they really suit you.
Thank you. How much do I owe you?
That comes to £26.98 altogether.
Do you accept credit cards?
Yes. Just insert your card here and enter your pin please.
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