Job Description for Operations Manager:
Essential Services: Role & Location fungibility
At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and
domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief
in serving the entire banking needs of our customers as One Bank, One Team. To achieve this,
employees at ICICI Bank are expected to be role and location-fungible with the understanding that
Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is
only directional and guiding in nature.
About the Role
At ICICI Bank, the Operations Manager plays a vital role in ensuring a seamless banking experience for
customers. This group caters to the needs of all ranges of customers, ranging from retail customers to
large business corporates. In this role, the overarching responsibilities include but are not limited to
processing, reconciling, and monitoring various customer transactions, international remittances, forex
services, advances, loans, cards, overdraft solutions, and GST filing. As the operations group cuts across
all the business verticals of the bank through its back-office efforts, the role holder would be required to
collaborate with various teams. Depending on the role requirements, the role holders may also have to
ensure compliance and regulatory guidelines of multiple transactions, disbursement, and issuances.
Additionally, the role holder would also be required to maintain data sanctity and MIS in their respective
job areas
Key Responsibilities
Reconciliation: Handling reconciliation of various products like Bank Accounts, Nostro Accounts, ATMs,
Debit cards, and other office accounts.
Stakeholder Coordination: Coordinating with multiple stakeholders within the Bank to facilitate smooth
transaction processing.
Compliance: Ensuring compliance with regulatory guidelines while processing transactions.
Managing TAT & Quality: Processing all customer requests within TAT and ensuring quality & control for
accurate processing.
Data Analysis & MIS Preparation: Interpreting customer data to identify pre-delinquency trends.
Behold our values: Build products that are Fair to Customer, Fair to Bank.
Qualifications & Skills
Educational Qualification: MBA, Engineers & Graduates with relevant work experience.
Computer Literacy: Needs to have basic computer skills especially MS Excel.
Basic document knowledge: Candidate should know about basic documents and KYC norms.
Familiar with Trade Regulations: Should know the trade transaction life cycle and related regulations.
Ensure Compliance: Ability to ensure compliance of Internal Policies and adhere to regulatory
requirements.
Synergize with Team: Willingness to work with various teams for on-ground support and deliver
enablers as required.
Few Successes Factors
Process understanding
Solution Oriented
Eye for Details
Emotional Intelligence
Basic Knowledge of KYC and AML
About the Business Group:
The operations team is the backbone of the Bank and works closely with various departments of the
Bank to provide a seamless customer experience. The group caters to the diverse needs of the
customers with a broad spectrum of services. The team ensures the smooth execution of customer
requests, from the execution of complex foreign currency derivatives for an exporter to cash
management services for merchants/corporates. The operations group extends its services to various
operations like Asset operations, central reconciliation, Liability operations, payments, remittance and
international operations, treasury, security services, and trade finance operations.
Sincerely,
Team ICICI Bank
