Taking phone calls
A. Listen to the calls and tick the correct answers.
1) Caller’s name: Mr Carl Mr Phillips
2) Room number: 329 221
3) Hotel: Rio Park Rio Parthenon
4) Receptionist: Laura Jane
B. Listen again and complete the sentences from the receptionists’ dialogues. Use these
words: help can speaking connect calling through
1) Good afternoon, New Palace Hotel. May Lee .................................. How can I
.......................... you?
2) One moment, and I’ll ........................... you.
3) Just one moment. Who’s ............................., please?
Thank you Mr Falgado. You’re ............................ now.
4) Yes, sir. ......................... I have your name, please?
C. New words to use
book make a reservation parking space
busy manager reserve
computer meeting tomorrow
double room message tonight
D. Make requests with Can or Could
Example: speak to / Mrs Bader Could I speak to Mrs Bader, please?
1) reserve / a parking space ………......................................................................................................
2) help / you …….........................................................................................................
3) make / a room reservation …….. ......................................................................................
4) speak to / Miss Jennifer Diaz ................................................................................................
5) book /a double room .................................................................................................
E. Match the words and make requests with I’d like to.
book make speak to reserve
1) The manager ......................................................................................................................
2) a single room ......................................................................................................................
3) a reservation ......................................................................................................................
4) a parking space .......................................................................................................................
F. Practice the dialogues with a partner. Take turn to be the caller and the receptionist.
Dialogue 1:
Caller: Hello. This is [your name]. May I speak to Ms. Sunshine, please?
Receptionist: Hold the line a moment, I'll check if she is in her office.
Caller: Thank you.
Receptionist: (after a moment) Yes, Ms. Sunshine is in. I'll put you through.
Dialogue 2:
Caller: Hello. Could I speak to Jack Parkins, please?
Receptionist: Who's calling, please?
Caller: This is Fred Jones. I'm a friend of Jack's.
Receptionist: Hold the line, please. I'll put your call through. (after a moment)—I'm
afraid he's out at the moment. Can I take a message?
Caller: Yes. Can you ask him to give me a call? My number is 909-345-8965
Receptionist: Could you repeat that, please?
Caller: Certainly. That's 909-345-8965
Receptionist: OK. I'll make sure Mr. Parkins gets your message.
Caller:Thank you. Goodbye.
Receptionist: Goodbye.
OBJECT pronouns
1. I don’t know what to do. Please, help ………….. .
2. Rebecca is my best friend. I trust …………. .
3. Who are you? Do I know ………… ?
4. We can help. Tell ………….. what the problem is.
5. Who are those people? Ask ………….. what they are doing here.
6. On my birthday mum makes a big cake for ……… and our family.
7. Mark is a bad boy. Stay away from …………… .
8. My room is big but I clean ……………. every weekend.
9. Lily and Natasha are my classmates. I like ………….. .
10. We are in the backyard. You can see …………… from your bedroom window.
11. Steve is my brother’s friend but I don’t like ……………. .
12. It’s Grandmother’s Day today. Your grandma will be happy if you call ………… .
13. Jason and Jeff often come to my place. They visit ……….. almost every Saturday.
14. My friend is on holidays now. I text ……………… every day.
15. Look at this bird on our drive. It looks ill. Don’t touch …………. .
16. They are in trouble. The police are following …………. .
17. I’m thirsty. Give ……………. some water, please.
18. My sister is so annoying. I’m not talking to …………….. today.
