All Insurance
All Insurance
4. Insurance Ombudsman can settle the dispute where amount involved is less then Lakh?
a) 10 Lakh
b) 15 Lakhs
c) 20 Lakhs
d) 25 Lakhs.
6. Which of the below group would not be eligible for a group health insurance policy?
a) Employees of a company.
b) Credit card holders of a organization.
c) Professional Association members.
d) Group of unrelated individuals formed for the purpose of availing group health insurance.
8. Which among the following would you recommend in order to seek protection against unforeseen events?
a) Insurance
b) Shares
c) Debentures
d) Transactional Products like bank FDs.
9. Which of the below statement is correct with regards to grace period of an insurance policy?
a) The standard length of the grace period is one month.
b) The standard length of the grace period is one 30 days.
c) The standard length of the grace period is one month or 30 days.
d) The standard length of the grace period is one month or 31 days.
10. The..........the premium paid by you towards your life insurance, the........will be the compensation paid to the beneficiary in
the event of your death?
a) Higher, Higher
b) Lower, Higher
c) Higher, Lower
d) Faster, slower.
15. The.................has jurisdiction to entertain complaints, where value of the goods or services and the compensation claimed
is up to Rs 20 lakhs?
a) District forum
b) State commission.
c) Zilla parishad
d) National Commission.
16. In case the policy holder is not satisfied with the policy, he / she can return the policy within the free- look period i.e within
of receiving the policy document.
a) 60 days.
b) 45 days.
c) 30 days.
d) 15 days.
17. Which of the below consumer grievance redressal agencies would handle consumer disputes amounting between Rs. 20
lakhs and Rs. 100 Lakhs.
a) District forum
b) State commission.
c) Zilla parishad
d) National Commission.
18. The key to successful closing lies in helping the prospect to say
a) No
b) Don’t know.
c) Yes
d) Maybe.
19. .....................Is Reflected in the caring attitude and individualized attention provided to customers?
a) Assurance.
b) Empathy
c) Reliability.
d) Responsiveness.
23. Sheena is suffering from acute diabetes. She has applied for an insurance plan. In this case the underwriter is most likely to
use for underwriting. Choose the correct option.
a) Judgment Method.
b) Numerical Method.
c) Any of the above method since an illness like diabetes does not play a major role in the underwriting process.
d) Neither of the above method as diabetes cases is rejected outright.
24. Which of the following is not a pre- requisite for launching a complaint with the ombudsman?
a) The complaint must be by an individual on personal lines insurance.
b) The complaint must be lodged within 1 year of the insurer rejecting the complaint.
c) The complaint has to approach a consumer forum prior to the ombudsman.
d) The total relief sought must be within an amount of Rs 20 Lakhs.
26. Which of the below statement best describes the concept of claim?
a) A claim is a request that the insurer should make good the promise specified in the contract.
b) A claim is a demand that the insurer should make good the promise specified in the contract.
c) A claim is a demand that the insured should make good the commitment specified in the agreement.
d) A claim is a request that the insured should make good the promise specified in the contract.
27. Which among the following cannot form the basis for a valid consumer complaint?
a) Shopkeeper charging a price above the MRP of a product.
b) Shopkeeper not advising the customer on the best product in a category.
c) Allergy warning not provided on a drug bottle.
d) Faulty products.
28. Identify the statement which is not correct. Insurance agent should....
a) Indicate the scale of commission if asked by the customer.
b) Share the commission by way of rebate.
c) Disclose his license on demand.
d) Indicate the premium to be charged.
29. Which of the below is correct with regards to universal life insurance?
Statement 1: It allows policy owners to vary payment.
Statement 2. Policy owner can earn market based rate of return on cash value.
a) I is True.
b) II is true.
c) I & II are true.
d) I & II are false.
30. Are there any fee/ charges that need to be paid for lodging the complaint with the ombudsman?
a) Rs. 100 needs to be paid.
b) No fee or charges need to be paid.
c) 20% of the relief sought must be paid as fee.
d) 10% of the relief sought must be paid as fee.
32. Which of the below option is correct with regards to a term insurance plan?
a) Term insurance plans come with Life- long renewability option.
b) All term insurance plans come with a built - in disability rider.
c) Term insurance can be bought as a standalone policy as well as rider with another policy.
d) There is no provision in a term insurance plans to convert it into a whole life insurance plan.
33. Expand the term IGMS?
a) Insurance General Management System.
b) Indian General Management System.
c) Integrated Grievance Management System.
d) Intelligent Grievance management System.
34. Money Laundering is the process of bringing …....... Money into an economy by hiding it’s….... Origin so that it appears to be
legally acquired?
a) Illegal, Illegal
b) Legal, legal
c) Illegal, legal
d) Legal, Illegal.
35. Which of the below policy can provide protection to home loan borrowers?
a) Life Insurance.
b) Disability Insurance.
c) Mortgage Redemption Insurance.
d) General Insurance.
37. Which of the below statement is correct with regards to the territorial jurisdiction of the insurance ombudsman?
a) Insurance ombudsman has National Jurisdiction.
b) Insurance ombudsman has State Jurisdiction.
c) Insurance ombudsman has District Jurisdiction.
d) Insurance ombudsman operates only within the specified territorial limits.
38. Santosh has applied for a term insurance policy. His anticipated mortality is significantly lower than standard lives & hence
could be charged a lower premium. Under risk classification santosh will be classified under...
a) Standard Lives.
b) Preferred Risks.
c) Substandard Lives.
d) Declined Lives.
39. ............ Relates to one’s ability to interact effectively with other workers and customers both at work & outside.
a) Hard skills.
b) Soft skills.
c) Negotiating skills.
d) Questioning skills.
40. Find out the proximate cause for death in the following scenario? Ajay falls off a horse and breaks his back. He lies there in
a pool of water and contracts pneumonia. He is admitted to the hospital and dies because of pneumonia.
a) Pneumonia
b) Broken back.
c) Falling of a horse.
d) Surgery.
41. As per IRDA norms, an insurance company can provide which of the below non- traditional savings life insurance products
are permitted in India? 1. Unit linked Insurance plans. 2. Variable Insurance plans.
a) I only.
b) II only.
c) Both I & II.
d) Neither I nor II.
42. Which of the below will be the most appropriate option for a customer to lodge an insurance policy related complaint?
a) Police.
b) Supreme court.
c) Insurance Ombudsman.
d) District Court.
43.............. Is the Fees payable to the authority for issue/ renewal of license to act as an insurance agent or composite
insurance agent?
a) 250.
b) 150.
c) 520.
d) 100.
44) Which of the below tips are useful for making a good first impression?
a) Being on time always.
b) Presenting yourself appropriately.
c) Being open, confident & positive.
d) All of the above..
45. From the below given age proof documents, identify the one which is classified as non- standard by insurance companies?
a) School certificate.
b) Identify card in case if defence personnel.
c) Ration card.
d) Certificate of Baptism.
48) What will happen if the policyholder does not pay the premium by the due date and dies during the grace period?
a) The Insurer will consider the policy void due to nonpayment of premium by the due date and hence reject the claim.
b) The Insurer will pay the claim & waive off the last unpaid premium.
c) The Insurer will pay the claim after deducting the unpaid premium.
d) The Insurer will pay the claim after deducting the unpaid premium along with interest which will be taken as 2% above the
bank savings interest rate.
49. Which of the below elements promote Trust?
a) Communication., Assertiveness and being present.
b) Politeness, affirmation and communication.
c) Attraction, communication and being present.
d) Affirmation, Assertiveness and attraction.
51) Which among the following activities is prohibited as per the provisions of Insurance Act, 1938?
a) Keeping aside reserves to meet solvency requirements.
b) Using rebates as a tool to sell insurance policies.
c) Prospection customers.
d) Limiting management expenses..
53) Insurance Agents who hold license to act as an agent for both life insurer and general insurer are called?
a) Common Insurance agents.
b) Composite insurance agents.
c) Multiple Insurance Agents.
d) General Insurance agents..
55) Out of 400 houses, each valued at RS 20,000 , on an average 4 houses get burnt every year resulting in a combined loss
of Rs . 80,000. What should be the annual contribution of each house owner to make good this loss?
a) Rs. 100
b) Rs. 200.
c) Rs. 80.
d) Rs. 400.
59) Which of the below statement is correct with regards to a householders insurance policy?
a) A named peril policy may be purchased as a less expensive alternative to a comprehensive coverage policy that tends
to offer coverage to most perils .
b) A Comprehensive policy that tends to offer coverage to most perils may be purchased as a less expensive alternative to a
named peril policy.
c) A named peril policy or comprehensive policy comes at same price.
d) With regards to a householders policy .Only a named peril policy can be bought and comprehensive policies are not
available..
60) …………………Is the maximum limit of liability of insurer under the policy?
a) Sum assured.
b) Premium.
c) Surrender value.
d) Amount of loss.
61) Under the shopkeeper policy, the insured may opt for an additional fixed plate glass and sanitary fittings cover. This will
cover accidental loss of damage to which of the following?
a) Fixed plate glass.
b) Sanitary fittings.
c) Neon signs.
d) All of the above..
62)......... May deal with more than one life Insurance company or general insurance company or both?
a) Agent.
b) Broker.
c) Corporate Agent.
d) Retail agent.
65) Suggest an insurance scheme for a doctor to protect him from any claims of negligence against him?
a) Personnel accident Insurance.
b) Liability Insurance.
c) Marine Hull Insurance.
d) Health Insurance.
71) Sum Insured in respect of stocks is fixed in fire insurance on the following basis:
a) Reinstatement value
b) Market value
c) Book value
d) None of the above.
72) In fire insurance it is possible to increase the sum insured during the currency of the policy by collecting additional premium
a) On short period scale.
b) On Pro- rata basis
c) On Average Sum insured Basis.
d) On Annual sum insured basis.
73) The standard fire and special perils policy (without any add on covers) does not cover loss or damage caused by:
a) Flood and inundation.
b) Bush fire.
c) Earthquake
d) Rock slide.
74) Which of the following peril is covered as add on cover in standard fire & allied perils policy:
a) Explosion/ Implosion
b) Bush fire.
c) Cyclone
d) Spontaneous Combustion
77) The quantum of loss of materials under marine cum erection policy during the ocean voyage is based on –
a) Cost of replacement
b) Cot of purchase
c) Indemnity value.
d) Declared Value.
78) Advance loss of profit policy connected with project insurance is for-
a) Paying loss of profit in advance
b) Paying standing charges in advance
c) Paying for the quantum of loss incurred due to delay in start up
d) Paying advance to avert loss of profit.
82) Under a marine cargo policy the assured should have insurable interest in the goods insured only at the time of:
a) Commencement of journey
b) Survey of loss by an insurance surveyor
c) Occurrence of loss
d) Receiving claim money from insurer.
85) The time limit for Insured to lodge monetary claim notice on Road Transporter after a transit loss is;
a) 1 Month from date of occurrence of loss
b) 6 months from commencement of journey
c) 1 month from the date of survey
d) 6 months from the date of knowledge of loss
86) In respect of the following policy, stamp duty is borne by the Insurer:
a) Marine specific Policy
b) Duty Insurance Policy
c) Open Declaration Policy
d) None of the above
88) The Inland Transit Risks clauses ITCs are drafted by:
a) IRDA
b) GIC
c) Tariff Advisory Committee
d) None of the above
89) The peril “Terrorism” is covered under which of these clauses?
a) ICC (A)
b) ICC (B & C)
c) Institute strikes clauses (Cargo)
d) Institute war clauses (Cargo)
91) Which of the following Principles of Insurance is not strictly applicable to personal accident insurance?
a) Utmost good faith and indemnity
b) Indemnity and contribution
c) Insurable interest and utmost good faith
d) None of the above
92) Under Personal accident Insurance, principle of contribution is applicable in the following type of compensation:
a) Death
b) Permanent total disablement
c) Temporary total disablement
d) None of the above.
94) Which of the following risk is generally covered under a Plate Glass Insurance?
a) Breakage on account of Fire and Earthquake.
b) Breakage of Plate glass when not fixed
c) Actual breakage of glass due to perils not excluded.
d) None of the above.
98) Which of the following is not a General condition in Shopkeeper’s insurance policy?
a) Reasonable care
b) Monthly declaration of stock
c) Cancellation Clause
d) Average clause
99) What will be the quantum of settlement in case of total loss of a vintage car insured under Motor Policy?
a) Replacement Value
b) Market Value
c) IDV
d) IDV less Depreciation
100) As per section 4 of Motor Vehicles Act, a motor cycle with engine capacity not exceeding 50 CC may be driven in public
place by a person who has attacked?
a) 18 years of age
b) 21 years of age
c) 16 years of age
d) 15 years of age
102) Which of the undernoted documents need not be submitted by the insured for settlement of a motor theft claim to an
insurer?
a) Registration Certificate Book of R.T.O
b) First Information Report of Police
c) Driving license of the person driving the vehicle.
d) Final Investigation Report of the police.
103) In respect of “Hit and Run” cases by vehicles, which would be correct options to be exercised?
a) The victim has no recourse to legal remedies
b) Negligent Motorist is not traced
c) Compensation is to be paid from Solatium Fund.
d) All of the above.
104) Which are the common features which appear in all types of certificates of insurance issues by an insurer?
a) Registration work, number or description of the vehicle;
b) Effective date of commencement and expiry of insurance;
c) Persons entitled to drive and limitation as to us;
d) All of the above.
105) If an insured commercial vehicle, not having a valid fitness, met with accident, what would be the liability of the insurance
company for damages?
a) Insurer liable
b) Insurer not liable
c) Insurer partially liable
d) None of the above
106) Which is not exclusion as per current Motor policies issued in the liberalized insurance market in the country?
a) Mechanical and electrical breakdown
b) Damage to tyres unless the motor car is damaged
c) Burglary housebreaking
d) Consequential loss.
107) In which of the undernoted cases, the driving license is not required for claim settlement?
a) When a vehicle is stolen when parked.
b) When a statutory parked vehicle is damaged
c) Both A & B
d) None of the above.
110) Every open cover must have the following clause attached to it, besides the usual clauses:
a) Institute Jute clause
b) ITC A
c) Terrorism clause
d) Institute classification clause
111) Which of the following statements is not true in case of Public Liability Insurance Act:
a) PLI Act imposes ‘no fault liability’ in respect of handling hazardous substance
b) PLI Act was passed in the year 1991
c) PLI Act deals only with ‘Fault Liability’
d) Both A & B
112) Amount of relief payable under Section 3 of public Liability Act, 1991 in case of Permanent total disability is:
a) Rs 15000
b) Rs 25000
c) Rs 50000
d) Rs 80000
113) Amount payable against damage to property under the public liability insurance act 1991 is restricted up to:
a) Rs 5000
b) Rs 6000
c) Rs 10000
d) Rs 25000
115) Which of the following water related perils is not covered by ICC ( B) ?
a) Entry of sea water in the ship’s hold
b) Entry of river water in container
c) Entry of rain water in place of storage
d) Entry of lake water in lift van
116) This extraneous peril is not covered even on payment of additional premium?
a) Theft
b) Pilferage
c) Short supply
d) Non delivery
119) In standard fire & special perils policy the following is not covered?
a) Loss or damage caused by fire
b) Loss or damage caused by riot and strike
c) Loss or damage caused by cyclone
d) Loss or damage due to breakdown of machinery.
120) Fire insurance policies can be issued for a period longer than 12 months in respect of the following properties?
a) Industrial risks
b) Stocks in godown
c) Dwellings
d) Stocks stored in open
121) Fire insurance policy can be extended to cover leakage & Contamination of
a) Oils only
b) Chemicals only
c) Oils & Chemicals only
d) Liquids in tanks only
123) When was the first general insurance company established in India?
a) 1906
b) 1845
c) 1850
d) 1870
124) The IRDA has issued license to how many direct general insurance companies so far in the Indian market?
a) 18
b) 19
c) 21
d) 22
130) If a firm decided not to put up a factory in a country with political instability is an example of:
a) Risk reduction
b) Risk avoidance
c) Risk retention
d) Risk Transfer
133) A broker who has been licensed under any one category of brokers and is seeking to apply for a license under another
category, will have to:
a) Wait for a minimum of 1 year
b) Wait for a minimum of 2 year
c) Wait for a minimum of 1 year and complete a specified minimum business under the broking category
d) Wait for a minimum of 2 year and complete a specified minimum business under the broking category
134) The functions of a direct insurance broker as per IRDA (Insurance Brokers) Regulations, 2002 are:
1. Assisting clients in paying premium under section 64VB of Insurance Act, 1938
2. Assisting clients in effecting uninsured loss recoveries.
3. Maintaining proper record of claims.
135) According to the Code of Conduct for brokers given in the IRDA (Insurance Brokers) Regulations, 2002 which of the
following is not true:
1. Every broker shall confirm that he shall not/does not accept any remuneration from that client.
2. Every broker shall confirm that he does not employ agents or canvassers to bring business.
3. No broker shall take up recovery assignment or claims consultancy for a policy which has not been serviced through him.
a) Only 1
b) Only 2
c) Only 1 & 3
d) All
136) According to IRDA (Insurance Brokers) Regulations, 2002 every reinsurance broker shall:
1. Endeavour to see that maximum reinsurance is retained in the country only.
2. Assist his clients in case of commutation of reinsurance contracts placed with him.
3. Only assist in collecting and remitting and shall not himself collect and remit premiums and claims within such time as agreed
upon.
138) Which of these accounting statements are not required to be prepared by an insurance broker in the normal course unless
specifically demanded by the regulator:
1. Cash Flow statement.
2. Fund flow statement
3. Revenue account.
4. Statement of solvency margin.
a) 1 & 3 are not required.
b) 2 & 4 are not required.
c) 1 & 4 are not required.
d) 3 & 4 are not required.
140) Breach of Code of Conduct given in the IRDA (Insurance Brokers) Regulations, 2002 empowers the IRDA to:\
1. Cancel/suspend the license of the broker after giving due notice.
2. Cancel/suspend the license without notice.
3. Forfeit the security deposit.
4. Initiate action under Insurance Act, 1938.
a) Only 1 & 3
b) Only 1 & 4
c) Only 1 & 2
d) Only 2 & 4.
141) IRDA Brokers regulations speak about functions of a direct broker. Find out which of the following functions are included in
the regulation:
1. Obtaining detailed information of the client’s business and risk management philosophy.
2. Maintaining detailed knowledge of available insurance markets, as may be applicable.
3. Assisting clients in paying premium under section 64 VB of Insurance Act, 1938.
a) Only 1.
b) Only 2
c) 1, 2 & 3.
d) 2 & 3
142) Arrange the following steps of the claim procedure in correct sequence:
1. Claim Intimation.
2. Deputation of loss assessor.
3. Checking adequacy of sum insured.
4. Checking whether date of loss lies within the policy period.
a) ABCD
b) ADCB
c) ACDB
d) ADBC
144) Marketing process for brokers consists of the following mail headings:
1. Selection of the market position.
2. The presentation of the broker to his clients and potential client
3. The selling process
4. Delivery
5. After sales service.
a) Only 1, 2 & 4
b) Only 2, 3 & 4.
c) All 1 to 5.
d) Only 1, 2, 3, 4.
149) In insurance, the offer is made by the insured in the form of:
a) Policy document.
b) Prospectus.
c) Brochure
d) Proposal Form.
150) The evidence of the insurance contract between the insured and the insurer:
a) The proposal form.
b) The policy document.
c) The premium receipt.
d) The endorsement.
151) In life insurance, Insurable interest is presumed not to exist in which of the following relationships:
a) Parent and children.
b) Husband and wife.
c) Employer and employees.
d) Brothers and Sisters.
152) The legal principle by which the insurers get a right to recover any compensation paid by third parties to the insured in
respect of an insured loss is:
a) Principle of Indemnity.
b) Principle of subrogation.
c) Principle of adhesion.
d) Principle of Insurable Interest.
157) Personal History and family history are the factors which influence assessment of risk in life insurance and can be classified
as:
a) Moral Hazard.
b) Physical Hazard.
c) Occupational hazard.
d) Health hazard.
158) The Practice of days of grace for payment of renewal payment premium is mainly available in case of:
a) Motor insurance.
b) Life insurance.
c) Fire insurance.
d) Miscellaneous insurance.
160) Investigations into the financial condition of the life business and the valuation of its liabilities is carried out by:
a) Chairman cum Managing Director
b) Auditors.
c) Actuaries
d) Surveyors.