MANAGING PEOPLE AND
ORGANISATION
DR MRS RICHMELL BAABA AMANAMAH (FCCA)
The leader’s Dilemma
You'rea team leader managing a high-performing
employee with a toxic attitude. What do you do?
Your manager delegates all responsibility to you but offers
no support. How do you handle it?
How do you manage team uncertainty and resistance to
change?
You have just promoted over your peers. How do you
manage them?
A valued team member is misbehaving. What will be your
approach?
Effective Managers and Organizational
Behaviour
What do managers do?
Critical Managerial Skills
Technical Skills
Interpersonal Skills
Conceptual Skills
Diagnostic Skills
What is organizational behavior?
Organisational behaviour is a field of study that
investigates the impact that individuals, groups,
and structure have on behaviours within the
organizations to apply such knowledge towards
improving an organisation’s effectiveness.”
It is the study of human behaviour in
organisational settings, of the interface between
human behaviour and the organisation, and of the
organisation itself
THE SITUATIONAL PERSPECTIVE
INTERACTIONALISM
MANAGING FOR EFFECTIVENESS
CONTEMPORARY ORGANIZATIONAL
BEHAVIOUR
An Interdisciplinary Focus
A Descriptive Nature
DISCUSSION QUESTIONS
Some people have suggested that understanding
human behavior at work is the single most mportant
requirement for managerial success. Do you agree
or disagree with this statement? Why?
Suppose you have to hire a new manager. One
candidate has outstanding technical skills but poor
interpersonal skills. The other has exactly the
opposite mix of skills. Which would you hire? Why?
Organizational Culture
ORGANISATIONAL CULTURE
National culture: The sum total of the beliefs,
rituals, rules, customs, artifacts, and institutions
that characterize the population of a nation.
Organizations
are able to operate efficiently only
when shared values exist among the employees
Organizational culture is what the employees
perceive and how this perception creates a
pattern of beliefs, values, and expectations
ORGANISATIONAL CULTURE
A pattern of basic assumptions invented,
discovered, or developed by a given group as
it learns to cope with the problems of
external adaptation and internal integration
that has worked well enough to be considered
valid and, therefore, to be taught to new
members as the correct way to perceive,
think, and feel about those problems
organisational culture involves shared
expectations, values, and attitudes
LEVELS OF ORGANISATIONAL CULTURE
Organizational Culture and Its Effects
Itexerts influence on individuals, groups, and
organisational processes
It provides and encourages a form of stability
Differentiate between strong and weak cultures
Influences
behaviour in the direction
management desires
A Model of the Process of Organizational
Socialization
Stage model of socialization
Anticipatory Socialization
Accommodation:
(1) establishing new interpersonal relationships
with both co-workers and supervisors
(2) learning the tasks required to perform the job
(3) clarifying their role in the organisation and in
the formal and informal groups relevant to that
role
(4) evaluating the progress they are making
toward satisfying the demands of the job and the
role
Stage model of socialization
Role
Management (work/life conflict, individual’s
work group and other work groups in the
organisation)
Mentoring
Provision of professional counseling
Adaptive and flexible work assignments
Types of organizational cultures
Customer service culture
Ethical culture
Diversity culture
