THE PRACTICAL ATTACHMENT IN COMMERCIAL BANK OF

ETHIOPIA IN SEMERA BRANCH

DURATION TIME: FOR FIFTHEN DAYS

SAMARA UNIVERSITY

CPLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF ECONOMICS INTERNSHIP

REPORT
PREPERED BY:-MITIKU ATALAY

ID No; SU1203061

SUBMITTED TO:-DEPARTMENT OF ECONOMICS

MARCH 2023

SEMERA ETHIOPIA
 DECLARATION

I,declare that this Internship entitled, Internship Experience, in case of commercial bank of
Ethiopia Semera branch is my own effort and study. I have carried out this practice for 15
days with the guidance and support of my Supervisor. This document has not been submitted
for award of any degree or diploma program in this or any other institution and that all
sources of materials are duly acknowledged. It is offered here in partial fulfillment of the
requirement for Internship in Economics Course.

NAME MITIKU ATALAY

ID: SU1203061

CERTIFICATE OF APPROVAL
This is to certify that Student Named MITIKU ATALAY has carried out his internship
practice on the topic entitled, _INTERNSHP EXPERIENCE in our organization in
FINANCIAL section. And this document is original in nature and is suitable for submission.

Supervisor: FIKRU GIRMA

I
 ACKNOWLEDGEMENT
First of all, I would like to give best gratitude to Commercial Bank of Ethiopia Semera
branch for giving the way to my internship program by facilitating suitable working
conditions. Moreover, I would like to acknowledge Mr FIKRU GIRMA. manager of CBE
Semera branch for his support, advise and provision of motivation throughout the internship
period, and I would like to acknowledge GERIE for her relentless help in my internship. To
all workers of CBE Samara branch, thank you for your positive attitude towards me in
helping and accepting with smile face whenever I need help and support. There is close
friendship that makes the program unforgettable. Also, I would like to thank Semera
University, College of Business and Economics especially Department of Economics for
giving this internship chance.
THANKS AGAIN TO ALL WHO HELPED ME.

II
 EXCUTIV SUMMERY

In this report, we present the experiences that we gained and activities that performed in the
internship program at Semera branch CBE. we attended and we briefly summarized what
might be expected while going through the report. The contents of the report have been
divided in to five chapters. The first part of the report describes the background of the
internship hosting company. And that includes its brief history, and the company, customers
of the company, the company's overall organizational work flow. In addition, it tries to
briefly describe the works that were successfully completed by the company with
photographs. In the seconed chapter I try to analyze the SWOT of CBE in semera branch. In
the third chapter the topic that is discussed in detail is the overall intern-ship experience. It
includes details starting from the entry to the company challenges that we faced and measures
that we tried to take. In addition to this,the section we have been working is discussed. The
fourth chapter of the report is mainly about the over-all benefits that we gained from the
internship experience. It tries to discuss the skills that we gained from the internship which
are proven to be quite helpful in the long run. Finally, we have given recommendations on
activities that we thought to be improved.

III
 ACRONYUMS
CBE----------------commercial bank of Ethiopia

ATM----------------automatic tiller machine

ID---------------------Identification card

IT----------------------Information technology

IV
TABELL OF CONTENT
Contents Pages
DECLARATION.....................................................................................................................................I
ACKNOWLEDGEMENT...........................................................................................................................II
EXCUTIV SUMMERY..............................................................................................................................III
ACRONYUMS........................................................................................................................................IV
TABELL OF CONTENT.............................................................................................................................V
CHAPTER ONE........................................................................................................................................1
BACKGROUND OF HOSTING COMPANY.................................................................................................1
1.1 History and development of the company..................................................................................1
1.2 Cardinal issue of the CBE (vision, mission, objective and goal)....................................................2
1.3. Services or products of CBE........................................................................................................3
[Link] Work And Its Flow.............................................................................................................4
[Link] structure..............................................................................................................7
CHAPTER TWO.......................................................................................................................................8
SWOT (STRENGTH, WEAKNESS, OPPORTUNITY AND THREATS) Analysis of the CBE............................8
2 .1 STRENGTH OF THE CBE...............................................................................................................8
2.2 WEAKNESS OF THE CBE...............................................................................................................9
2.3 OPPORTUNITY OF THE CBE.......................................................................................................10
2.4 THREAT OF THE CBE...................................................................................................................11
CHAPTER THREE...................................................................................................................................12
ACTIVITY REPORT.................................................................................................................................12
3 [Link] You get into company?......................................................................................................12
3.2 In Which Section You Have Been Working In?..........................................................................12
[Link] work piece or work task you have been executing?.......................................................12
3.4 Problems encountered on job...................................................................................................13
3.5 Suggested solutions...................................................................................................................13
CHAPTER FOUR...................................................................................................................................14
LESSONS, EXPRIENCES AND SKILLS......................................................................................................14
4.1 LESSONS.....................................................................................................................................14
4.2 EXPERIANCE.............................................................................................................................14
4.3 Skills...........................................................................................................................................15

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 4.3.1 Practical skill................................................................................................................15

4.3.2 Theoretical skills..........................................................................................................15

4.3.3 Inter Personal Communication Skill...........................................................................15

4.3.4 Team Playing Skill........................................................................................................15

4.3.5 leadership Skills...........................................................................................................16

4.3.6 Work Ethics.................................................................................................................16

4.3.7 Entrepreneur Skills.....................................................................................................16

CHAPTER FIVE......................................................................................................................................17
CONCLUSION AND RECOMMENDATION.............................................................................................17
5.1 Conclusion.................................................................................................................................17
5.2 Recommendation......................................................................................................................17
REFERENCE..........................................................................................................................................18

VI
 CHAPTER ONE
BACKGROUND OF HOSTING COMPANY
1.1 History and development of the company
Commercial bank of Ethiopia was established as STATE BANK OF ETHIOPIA in 1942 and
started operation in 1943. The bank started operation with small capital, employees barely
exceeding 40 and 2 branches within the capital city. Due to diligent efforts of the
management and employees CBE is now providing services for more than 18.8 million
customers throughout the nation with over 50 thousand employees, 1288 branches and other
IT based outlets. After the collapse of command economy that prevailed for nearly two
decades and the dawn of market-led economy in 1992, a new era for development of banking
industry was heralded. During this time commercial bank of Ethiopia has been playing a
leadership role by making use of its long years of rich experience. CBE is closely linked with
country s social and economic well-being. CBE provides support to various mega projects
that have a lasting effect on the nation’s development. CBE laid out a vision to become a
world class commercial bank by 2025, and is working towards its realization.

Five year strategic plans have been taken as major courses towards realizing the banks vision.
Boosting the banks financial standing, lending capacity .customer base and reach are the
major objectives in the strategic plans of CBE.

CBE Plays a catalytic role in the economic progress and development of the country .CBE is
the first bank in Ethiopia to introduce ATM service for local users; currently CBE has more
than 10.1 billion account holders as of march 31/2015 it has strong correspondent relationship
with more than 50 renewed foreign bank like commerce bank A.G,royal bank of canach.

CBE combines a wide capital base with more than 22,000 talented and committed employees.
Pioneer to introduce western union money transfer in Ethiopia early 1990’s ,and currently
working with other 20 money transfer agents like Money Gram, Atlantic, International
(bole) ,x press money etc…….

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The CBE services as reliable financial production for the various sector believed to prior
areas for the sustainable development of our nations. Taking into consideration the
importance of saving for national development the CBE is existing maximum effort to bring
the entire public to be part of the banking business sector.

Commercial bank of Ethiopia was established to perform major banking factions of the
country including accepting saving , demand and time deposit also provide short, medium and
long term loans. And it also have the power to engaging in other banking activities
customarily carried out by commercial bank. So the background of commercial bank of
Ethiopia in Afar region at Semera branch is one type’s financial institution which is located
588 km far from Addis Ababa in northeastern region of the country.
This branch established in 2002 E.C by 8 employees in general and know it has 25
employees. it performs its activities well.

1.2 Cardinal issue of the CBE (vision, mission, objective and goal)

 VISSION

 To became a world-class commercial bank by the year 2025.

 stand for quality
 Committed to maximizing shareholders values.
 To up hold transparency accountability and professionalism.

 MISSION

Committed to best realizing stack holders lead through enhanced financial intermediation
globally and supporting national development priorities, by developing highly motivated,
skilled and disciplined employees as well as state of art technology we strongly believe that
winning the confidence is the base of our success.

2
 OBJECTIVES

 Customer satisfaction and providing modern technology of speedy bank system.

 To shortens service delivery time for customer.
 To promote the culture of risk awareness.
 To identify the mechanism associated with credit collection and credit management in
the case of commercial bank of Ethiopia.
 Guide performers involved in the risk management process to identify ass or measure
control and measure control and monitor risk.
 It will conduct manually and the result will be interested by the percentages.

 GOAL

 Carry out extensible and sound institution transformation risks.

 Maintain price and exchange rate stability.
 Maintain adequate international reserves.
 Improve the soundness of the financial system.
 Create efficient payment system.

1.3. Services or products of CBE

Commercial Bank of Ethiopia provides various products and services to its customer and has
launched various types of products and services by targeting various and specific segment of
the society. The following are some of the products and services provided by the bank:-

 Deposit products: - it includes Saving Accounts, Women Saving account, Minor saving
account, Youth saving account, Condominium saving (Housing Deposit), Special
demand deposit accounts, fixed time deposit accounts, Current or checking accounts.

 Commodity Exchange Account: - it includes an ECX Settlement account, Member Pay-

in, Member Pay-out, Member clearing pay-in, Client pay-in, Client pay-out, Limited
member pay-out, and member clearing pay-out.

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 Credit Products & Services: -short, medium & long term loans

 Trade Service Products and Services: - it includes import & export related services
such as documentary letter of credit, cash against document, letter of credit advance
payment, consignment and small items export, and letter of guarantee.

 Diaspora Accounts- Includes current account, fixed deposit, Non-transferable saving

account, Non repairable birr account and special housing account.

 Customers There are so many customers in CBE such as;

 Depositors
 Borrowers
 Foreign currency remitters
 Others
For each customers listed above are the functional, quality, price and time attributes valuable
to the customer group.

[Link] Work And Its Flow

 Customer service officer (maker)

 Receives the pertinent document from the customer, based on the type of account that
she/he wants to open and the requirement set there and identifies her/him.
 If the customer is already created as individual or corporate, initiate a amendment of
the customer record of necessary.
 If the customer is created as prospect customer previously activities it by updating any
additional information about the customer.
 Ascertains that the name of applicant requesting to open a demand-deposit account
does not appear on the mal-operation list and make sure that the applicant does not
maintain another demand- deposit account and /or a saving account within the bank
unless the reasonable justification is presented, there is no need to open similar
account for every simple request of the customer.

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  Issues an account opening application for cash/a check deposit form to be filled out by
the applicant, and guides her or him on how to fill out the opening application form.
 Issues the cash or the check deposit form to be filled out by the applicant.
 Checks that the required document are properly filled out and signed by the applicant
if the customer is blind or uses thumb print, however he/she attests the thumb print
affixing there to a rubber stump that reads ‘’signed before me ‘’.
 Takes the customer’s finger print through the bio-metric devises.
 open the new account in the system by using the customer ID created in the branch or
other CBE branches
 Write the system generated account number on the deposit slip on the application
form and on the check requisition slip.
 Scan the customer signature and relevant particulars and link with the account.
 Passes the voucher to the branch controller.
 Branches her/his cash on a half day and end of the cash hour and hands it over to the
senior customer officer- cash.

 Customer service officer (checker)

 Make sure that the account documents are properly prepared and the opened accounts
are authentic.
 Make sure that the customer’s name is not the mal-operation list.
 Types the necessary particulars on the pass book(for a savings account) write the
customers full name and account number on the back of the photograph and tacks
some onto the pass book(for the saving account) and on to the application form.

 Authorizes the account opening and co-signs on all the account opening documents
and passbook (for the saving account).
 Forward the check requisition form filled out by the applicant to the senior
customer’s services officer accounts.

5
  Checks and authorizes the scanned signatures and
 Pass on to the branch controller the opening documents-that is, the application form a
copy of the ID card and the trade license (if the applicant is a trade operator) and all
the other relevant documents (if the applicant is an organization).

 Customer service manager (branch manager)

 Authorizes amendment on customer record initiated by the customer services

office/maker after head office is authorized.
 Authenticates the customer ID card lenience form the issuing organ. However, if the
branch manager or customer service manager believes that the customer is properly
identified and she/he specifies and sign on the application no need for authentication.

 Branch controller

 Collects from the customer service officer checker all the documents submitted for the
opening of an account and make, sure that the accounts opened as pen the banks
pertinent policy and procedure.
 Make sure that the name of the newly opened account holders is not on the list of
accounts closed for mal-operation.
 Signs on the documents to ascertain the correctness and accuracy of the newly opened
accounts.
 Follow up the customer ID card licensee are authenticated within one month.

6
 [Link] structure

Branch manager

Business manager Operation manager Quality mgt&

control manager

Customer service manger Customer service

manger Senior quality
Seni or Branch banking mgt&control officer
Senior Branch Banking
officer busies
officer cash
Customer Relation officer Quality mst&control
front Branch Banking officer officer
back
Branch banking officer front
Junior officer back
Branch banking officer
sales officer sales Bank Trainee back

Digital Banking officer

Cash Attendant

Junior officer front

Bank T trainee front

7
 CHAPTER TWO

SWOT (STRENGTH, WEAKNESS, OPPORTUNITY AND THREATS)

Analysis of the CBE

2 .1 STRENGTH OF THE CBE

 Secure and reliable service tailored to meet the customer need;

 Awareness of employee of the organization regarding their responsibility is good;

 There is good cooperation & well understanding among the departments;

 Relationships of employee of the organization is good;

 Fast respond for customer’s needs;

 They are able to respond very quickly as they have no need for higher management
approval.

 They are able to give really good customer care.

 The employees are respect rule and regulations of the organization properly

 Arrive on time or punctuality

 Employee wearing uniform properly

 calculate interest to depositor every day unlike private banks

 Infer the customer demand and society attributed.

 The organization have good standing in asset base

8
 In general The organization exist between different obstacles and control the internal and
external challenges it recorded great performance by provide service to the customer and
applied the mission and vision of organization a previous period and know.

2.2 WEAKNESS OF THE CBE

 Low customer attraction by teaching society externally

 weak E banking service provide to the customers

 the organization is not include disable person

 ATM machine is not provide service continuously by different challenges

 The organization haven't free fixed asset (Computer ).

 The organization haven't customer entertainment (Wif).

 load of burden to specific staff;

 There is no transportation facility for employee to carry out their activity;

 lack of time management;

 Shortage of supply of different tickets (withdrawal and deposit tickets;

 work inefficiencies and high staff turnover;

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2.3 OPPORTUNITY OF THE CBE
 Their business sector is expanding with many future opportunities for success

 Local government wants to encourage local business

 Their competitors may be slow the adopt new technologies

 It have new innovation in technology and positive in digital transformation.

 It have positive out look for each organization employees in addition to Ethiopian
economic growth

 By a level of employees exist some opportunity such as One fresh man employee enter
with the organization gain 20 days leasure time in a year.

 The organization employees are gain free health service

 The employees are used a permission property within the organization.

 Employees gain better salary of payment and Credit.

 The organization provide uniform by 6 month .

 Encouraging employee is better than other banks

 Strong linkage with another sector and growing economies.

 Stability of community & good environment and population growth.

 Awareness of the society about the bank is good.

 Existence of educated force that can give support for development of the bank as well as
for the country.

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2.4 THREAT OF THE CBE

 Development in technology may change this market beyond their ability to adopt

 Small change in the focus of a large competitor might wipe out any market position they
achieve

 no change has takes place in the organizational structure of the Branch even after fast
expansion and new challenge to them.

 the case of Fraud and embezzlement of organization by Branch manager and staff
members are also alarmingly increasing.

 the profit earning capacity of organization is also reducing due to the decline in their
efficiency.

 the significant share of loans provided by the organization is utilized only by the
organized sector of the economy ,even today .

 good progress has not been achieved in sphere of recovery of loans by this
organization ,As a result the efficient circulation of funds dose not become possible.

 The Branch Manager have became weak and helpless due to fast expansion and the
majority of local staff ,all this adversely affect management and control.

 volatile currencies and bad economic condition; and external business risks.

 political risk and government regulations;

✔ Awareness of the community regarding the use of mobile banking and visa card usage is
too small.

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 CHAPTER THREE
ACTIVITY REPORT
3 [Link] You get into company?

Most of university in our country arrange internship program for their students. From those
universities; SAMARA UNIVERSITY is one of that arranges this program for period of
fifteen days. This program creates the real exposure to the reality on the company to integrate
theoretical knowledge with practical .By this chance I try to find a company going to accept
my internship request. During this time first I get Abyssinia Bank. But they did not accept my
internship request. Then I try to find other companies which to accept my internship paper.
Finally, I get CBE manager to give the internship request. He accepted my request and I get
positive response and acceptance letter.

3.2 In Which Section You Have Been Working In?

 Customer reception
 Account opening
 Chaff or cashers section

3.3. Which work piece or work task you have been executing?
 My responsibilities at the time of internship are included as:
 Customer master maintain giving customers ID for each of the customer who
is registered in order to have an account weather it’s saving account or special
deposit account, Account opening, customer verification and giving account
number for each of his customers.
 Tracking tickets, withdrawal of cash, cash deposit and hand money.
 Issues the cash or the check deposit from to be filled out by the applicant.

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  Scan the customer signature and relevant informative and link with the
account.
 Assisting an illiterate customer in all aspects of business problem.
 Switch of the user who is not worked if the system is gets failure.
 Collecting data from customer.

3.4 Problems encountered on job

 For the first a few days it is difficult to perform any activities because I was new for
the entire job in the bank and also there is some frustration.
 It is not easy to communicate with my advisor because of his background, life style,
age and behavior is different from me.

Due to security matter I am not see and know all works of the bank because T24 software
access code is given to individual employee separately and have strong system problem.

3.5 Suggested solutions

 To perform my activities perfectly I need to take instruction and advice from my
supervisor.
 To familiarize myself with my advisor and other employees I ask anything which
is unclear related to activity of the organization and also lay participating in active
way.
 Since lam freshe for the job l have faced various challenges during the practical
work
 Some of problems that encountered me during the practical work time are summarized
below
 Lake of skill about the customer handing of the branch
 Lake of computerized working system
 Lake of knowledge about the function of office material
 Shortg of additional working material for trainers like chair,computer
 Some of employees are afraid to give files sharing
 Lake of awareness of customers about CBE
 Small number of employees

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 CHAPTER FOUR
LESSONS, EXPRIENCES AND SKILLS

4.1 LESSONS
I have acquired a lot of benefits from practical attachment to my studies. Some of the
relevance’s of practical attachment are stated below:-
 Many operational part of the bank are related with theoretical knowledge that I acquired
from my study, so it enables me to develop my theoretical knowledge with practical skill.
 It helps me to apply knowledge I gained in the classroom.
 Practical work enables me to narrow the gap between theoretical knowledge and
practical skills related with my study.
 It enhances learning and understanding of issues relevant to a particular area of study.

4.2 EXPERIANCE
There are a lot of significant of practical attachments for the students, university and for
society. Some of the significance are listed below:-
 Practical attachment gives students the opportunity to apply the knowledge and skill they
have acquired on campus in a real-life work situation.
 It enables student to be familiar with practical work when they complete their academic
year;
 It develops student’s research making skill.
 It develops student’s skill to solve challenges or problem that they faced during
academic year or their practical work;
 It enables employers to recruit graduates familiarized with practical work
 It enhances employ ability skills of the students.
It helps students’ to develop decision making skills, critical thinking skills, increased
confidence and self-esteem

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4.3 Skills

4.3.1 Practical skill

 I develop an ability to do a given work practically without any frustration.
 I Improved my ability of understand working procedure.
 I have known how to create good relation
with customers

4.3.2 Theoretical skills

Speaking of the theoretical skills I have gained, I upgraded my theoretical skills by working
in cooperation with commercial bank of Ethiopia Semera branch employees. I gained the
following theoretical skills during the internship program.

 Reconciliation
 Auditing and digitals activity.
 Cashers activity

4.3.3 Inter Personal Communication Skill

During these fifty days I have been able to upgrade my communication skill to a whole new
level and gained confidence on how to ask different questions, to make discussion and
decide.
 Use of interpersonal communication
 To understand the needs of others
 To make decision and solve problem
 To anticipate and predict behavior
 To improving formal communications

4.3.4 Team Playing Skill

During my stay in CBE Semera branch, I have learned that, difficult to go ahead and do
something without having a strong team. Team work important because it can speed up
procedure and give good service more efficiently and allows goals to be reached in an
efficient and timely way.

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4.3.5 Leadership Skills
During the fifty days in CBE Semera branch, I have been able to upgrade my leadership skills
to a whole new level. To achieve leader ship skills, it requires high level commitment to learn
from each experience I face. I have observed that a good leader is well principal individual
who focuses on a common goal and eliminate excess fear and doubt from his employees and
work for a common good of all.

4.3.6 Work Ethics

I understood the effects of ethical problem related to work like impolite behavior, lack of
punctuality, disregard of rules and procedures and disrespect for the job. I see how to decline
the ethical problems on the productivity of the [Link] this I can conclude that if one
has good work ethics he will benefited and encourage others to do the same and at last benefit
the bank.

4.3.7 Entrepreneur Skills

Application of energy and passion towards the creation and implementation of new ideas and
creative solutions. Essential in gradients includes the willingness to take calculated risks in
terms of time, equity, or career, the ability to formulate an effective venture team; the creative
skill of building solid business plan; and finally, the vision to recognize opportunity where
others see chaos, contradiction and confusion.

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 CHAPTER FIVE
CONCLUSION AND RECOMMENDATION

5.1 Conclusion
This internship program bridges the gap between the student’s theoretical knowledge and
practical skills. Various types of orientation programs, tasks, and trainings that we have been
under taking during those past fifteen days in the office boosted my knowledge.
Internship program provide us many knowledge and experiences in many ways like: -
 The spirit of working together and cooperativeness
 Communication & interaction with colleague
 Gave us the chance to change theoretical knowledge to practical or real knowledge
 The ability of making decisions and taking responsibility

5.2 Recommendation
I recommended the branch to improve with the following points,
 All staffs focused on the day to day activities for all CBE products like cross selling,
up selling, money tracking, customer base, digital banking and customer service
experience.
 As much as possible by communicating district HR the branch should be increased
additional human resource.
 The most thing in my hosting company is it have manual that describe many
strategies, plans and structures and also functions of different employees but dose not
allowed to see due to security matter.

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REFERENCE
 The annual report of the company by the JUNE of 2022
 The website of the organization; [Link],
 http//[Link]/PROD/Browser Servlet/
 The interview; information from the employers of the organization.
 The daily and weekly activities.

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