Quotation for AI-Powered Business Agents
Client: Realomatrix
Prepared by: Navneet Mishra
Date: 29 jan 2025
1. Project Scope
This project includes the development of two AI-powered business agents:
● A Text-Based AI Agent for handling customer inquiries, automation, and
business intelligence.
● A Voice-Based AI Agent for real-time voice interactions with customers via
calls or voice commands.
Both agents will use state-of-the-art AI models, Retrieval-Augmented Generation
(RAG), and tool-based execution for enhanced business automation.
2. Features & Capabilities
2.1 Text-Based AI Agent
A chatbot capable of human-like conversations with real-time business
automation.
Core Features
● Advanced LLM (GPT-4, Claude, or Custom Model)
● RAG (Retrieval-Augmented Generation) for Knowledge Base Support
● API Tools for Business Automation (Database Queries, Order Management,
etc.)
● Multi-Channel Support (Website, WhatsApp, Messenger, Slack, Telegram,
etc.)
● CRM Integration (Salesforce, HubSpot, Zoho, etc.)
● Action Execution (e.g., Sending Emails, Fetching Reports, Managing
Appointments)
● Dynamic Prompt Engineering for Custom Responses
● Role-Based Access (for Admins, Employees, and Customers)
● Analytics Dashboard to Track Conversations & Performance
Advanced Capabilities
● Tool Use & Function Calling – AI can call APIs to execute business actions
● Business Intelligence Reports – AI can analyze trends and provide insights
● Multi-Language Support – AI can communicate in different languages
● Sentiment Analysis – AI can gauge user emotions and adjust responses
● Memory & Personalization – AI remembers past interactions for a better
experience
2.2 Voice-Based AI Agent
An AI-powered voice assistant that can handle customer calls, execute tasks, and
provide information in real time.
Core Features
● ElevenLabs for Realistic Voice Synthesis
● Speech-to-Text (STT) & Text-to-Speech (TTS) using Whisper or Deepgram
● AI-Based Call Handling (Inbound & Outbound Calls)
● IVR (Interactive Voice Response) for Call Routing
● Appointment Scheduling & Order Management
● Real-Time Transcription & Call Summaries
● Multi-Language Voice Support
Advanced Capabilities
● Live Customer Support & Call Center Automation
● AI-Powered Call Summaries & Action Items
● Integration with Ticketing Systems (Zendesk, Freshdesk, etc.)
● Voice-Based Business Analytics
3. Technology Stack
Component Technology
LLM Models GPT-4, Claude, Mistral, Llama 3
Voice Synthesis ElevenLabs
Speech Recognition Whisper, Deepgram
RAG (Knowledge LlamaIndex, LangChain, Weaviate
Base)
Database PostgreSQL, MongoDB, Firebase
Frontend React, Next.js
Backend Node.js, Express, FastAPI
API Integrations Stripe, Twilio, SendGrid, OpenAI Function
Calling
Hosting AWS, Google Cloud, Azure
4. Project Timeline
Milestone Duration
Requirement Gathering 1 weeks
AI Model Fine-Tuning & RAG 2-3 weeks
Implementation
UI/UX & Dashboard Development 1-2 weeks
API & Tool Integrations 2 weeks
Testing & Iterations 1 weeks
Deployment & Training 1 week
Total Estimated Time 8-10
weeks
5. Pricing Structure
1. Text-Based AI Agent
● Base Development Cost (LLM + RAG + Tools)
○ ₹40,000 to ₹80,000
○ This includes the basic development of the text-based AI agent,
leveraging an LLM like GPT-4 or similar, setting up a knowledge
base (RAG), and integrating essential business automation tools.
● Advanced Capabilities
○ ₹20,000 to ₹50,000
○ Custom tools for business processes, basic sentiment analysis,
simple API integrations (CRM, ERP, etc.).
2. Voice-Based AI Agent
● Base Development Cost (Voice + STT + TTS + Calls)
○ ₹50,000 to ₹1,00,000
○ Includes using ElevenLabs for voice synthesis, speech-to-text and
text-to-speech integration (Whisper or Deepgram), and setting up a
basic call-handling system.
● Advanced Capabilities
○ ₹20,000 to ₹40,000
○ Features like real-time transcription, call summaries, and basic
integrations with ticketing systems (Zendesk/Freshdesk).
3. Admin Dashboard & Analytics (Optional)
● ₹30,000 to ₹75,000
○ Developing a basic dashboard for tracking interactions and
performance metrics.
4. Monthly Maintenance & AI Model Hosting
● Basic Plan (Bug Fixes & Minor Updates)
○ ₹5,000 to ₹15,000/month
○ Includes routine maintenance, bug fixes, and minor updates for
smooth operation.
● Premium Plan (Support + Customization + Updates)
○ ₹20,000 to ₹40,000/month
○ Includes extended support, occasional customization, and regular
model updates.
5. Additional Costs (If Required)
● Custom Model Fine-Tuning (Proprietary AI)
○ ₹20,000 to ₹50,000
○ Fine-tuning AI models for the client’s specific business needs.
● API & Third-Party Tool Integration (CRM, ERP, etc.)
○ ₹10,000 to ₹30,000 per integration
○ Integrating with third-party tools such as CRMs, payment
gateways, or ERP systems.
● Multi-Language Model Fine-Tuning
○ ₹20,000 to ₹40,000 per language
○ Training the AI in multiple languages for broader market reach.
● On-Prem Deployment
○ ₹10,000 to ₹20,000
○ Deploying the solution on the client's own servers for enhanced
security.
6. Payment Terms
● 30% upfront payment before development begins
● 70% after final deployment & client approval
7. Notes & Considerations
● RAG Implementation requires structured documents (PDFs, CSVs,
databases) for indexing.
● ElevenLabs & API Costs are recurring and depend on usage volume.
● Client Data Security & Privacy Compliance (GDPR, HIPAA, etc.) will be
maintained.
● Custom Branding & Model Voice Training can be done as per the client’s
requirements.
