¨ Job Posting: Social Media Coordinator
Task: Identifying Key Skills
¨ Responsibilities:
Instructions: • Develop and implement social media
1. Read a job posting on the strategies to increase brand
right. awareness and engagement.
2. Identify the key skills and
• Create and curate compelling
qualifications required for
the job.
3. Create a list of these content for various social media
skills and prioritize them platforms.
based on their relevance • Monitor social media channels for
to the position. customer inquiries and respond in a
4. Discuss as a group, share
timely manner.
your findings.
• Analyze social media metrics and
provide reports on performance and
Poor Example
Adam Kennedy IT Specialist
[email protected] | 206-567-5454 | Seattle,
Profile Slide
Quality-focused IT specialist with 6+ years of experience working with end-users and
infrastructure support teams to deliver systems and application support. Committed to
providing premiere technical support to executive-level customers, clients and vendors. CRISC
certified.
Work Experience
07/2016 - 01/2022, IT Specialist, Callubra, Seattle
Provided on-site technical support for IT and AV infrastructure at various client locations.
Delivered all aspects of technical support including implementation of audio/visual and IT
infrastructure at the facility.
Worked to troubleshoot technical issues for customers and internal clients.
Created, updated and adhered to procedural documents.
Provided technical support for servers and back-end network systems.
Worked cross functionally with other team members to deliver exceptional work and meet
goals on projects in excess of 2 million dollars.
10/2013 - 06/2016, IT Support Specialist, Seattle Central College, Seattle
Researched and recommend hardware and software purchases to support the college's IT
goals.
Worked under the general direction of the Associate Dean and collaborated with other team
members to provide exceptional IT support.
Maintained an accurate inventory of computers assigned to staff and faculty.
Worked independently to provide IT support for 10+ college software systems.
Education
09/2009 - 05/2013, Bachelor of Computer Science, Seattle University, Seattle
Languages
Dutch; Engglish
English
Spanish;
Skills
Computer Networking
IT-technology Angular
IT-language JavaScript
Software Installation
IT Troubleshooting and Problem SolvingCustomer Support
John Smith
Location: San Francisco, CA | Phone: (555) 987-6543 | Email: [email protected]
LinkedIn: linkedin.com/in/johnsmith | GitHub: github.com/johnsmith
PROFESSIONAL SUMMARY
Motivated and detail-oriented Computer Science student with hands-on experience in IT support,
programming, and networking. Proficient in troubleshooting hardware/software issues,
implementing solutions, and supporting end-users in diverse environments. Skilled in programming
languages like Python and Java, with a solid understanding of database management, cloud
computing, and system administration. Seeking an entry-level IT position to leverage technical
expertise and further develop professional skills.
KEY SKILLS
IT Support & Troubleshooting: Ability to identify, analyze, and resolve hardware and software
issues across various platforms. Experience providing tech support for both Windows and macOS
systems.
Programming & Scripting: Proficient in Python, Java, and C++. Knowledge of web development
languages such as HTML, CSS, and JavaScript.
Networking Fundamentals: Understanding of basic networking protocols (TCP/IP, DNS, DHCP).
Experience configuring routers, switches, and firewalls in lab environments.
System Administration: Familiar with operating systems like Windows Server and Linux. Basic
knowledge of Active Directory and file sharing.
Database Management: Experience with MySQL and SQL Server. Ability to create and maintain
simple databases, write queries, and perform data analysis.
Cloud Computing: Familiar with cloud platforms like AWS and Google Cloud. Experience deploying
simple applications using cloud services.
Cybersecurity Awareness: Understanding of cybersecurity principles, including network security,
data encryption, and ethical hacking.
Problem-Solving & Analytical Skills: Strong analytical skills with the ability to troubleshoot complex
issues and develop effective solutions.
RELEVANT EXPERIENCE
IT Support Intern
Tech Solutions Inc. | San Francisco, CA
June 2023 – August 2023
Provided technical support for over 50 employees, resolving hardware and software issues on both
Windows and macOS systems.
Installed, configured, and maintained software applications and system updates for workstations.
Assisted in the setup and configuration of network devices such as routers and switches for small
office environments.
Documented IT support processes and created troubleshooting guides for common issues.
Participated in routine system backups and software testing to ensure reliability and performance.
University IT Helpdesk Assistant
University of San Francisco | San Francisco, CA
September 2022 – May 2023
Assisted students and faculty with technical issues, providing solutions related to email, software,
and networking.
Managed and maintained campus computer labs, ensuring systems were running smoothly and
securely.
Trained new staff on the use of helpdesk software and procedures, contributing to a 20%
improvement in response time.
Helped maintain inventory and assist with the setup of new hardware for computer labs and
classrooms.
EDUCATION
Bachelor of Science in Computer Science
University of San Francisco | San Francisco, CA
Expected Graduation: May 2025
Relevant Coursework:
Data Structures and Algorithms
Database Management Systems
Operating Systems
Network Security
Web Development
Cloud Computing and Virtualization
PROJECTS
Student Management System
Technologies Used: Java, MySQL, Hibernate
Developed a simple student management system for handling student records, grades, and course
enrollment.
Implemented a user-friendly interface using Java Swing and connected the front-end to a MySQL
database for data storage.
Successfully used Hibernate ORM to manage database operations.
Cloud-Based File Storage Application
Technologies Used: AWS, Python, Flask
Designed a cloud-based file storage app using AWS S3 for file storage and Flask for the backend
API.
Users can upload, retrieve, and delete files using a simple web interface.
Integrated basic authentication to secure user access to files.
CERTIFICATIONS
CompTIA IT Fundamentals (ITF+) — May 2023
AWS Certified Cloud Practitioner — July 2023
Cisco Networking Basics (CCNA) — Expected completion in December 2024
ADDITIONAL SKILLS
Software: Microsoft Office Suite, Git, Jira, Visual Studio, Eclipse
Languages: English (Fluent), Spanish (Intermediate)
VOLUNTEER EXPERIENCE
Technology Mentor
Code for Good | San Francisco, CA
January 2023 – Present
Volunteered to mentor high school students in basic coding and web development.
Guided them through creating small projects using HTML, CSS, and JavaScript.
Helped students improve their problem-solving skills through interactive coding challenges.
INTERESTS
Cybersecurity Research
Building Personal Projects (e.g., Automation Scripts)
Open-Source Software Contribution
Gaming (Interest in Game Development)
