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Rukaiya Shaikh CV ATS

Rukaiya Shaikh is a Customer Service & Compliance Specialist with 10 years of experience in the UAE and India, specializing in B2B/B2C customer management and compliance training. She has held various roles, including Senior Sales Representative and Compliance Officer, demonstrating a strong ability to deliver exceptional customer experiences and uphold company standards. Rukaiya holds a Bachelor's degree in Management Studies and possesses multiple certifications in business and data analytics.

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38 views3 pages

Rukaiya Shaikh CV ATS

Rukaiya Shaikh is a Customer Service & Compliance Specialist with 10 years of experience in the UAE and India, specializing in B2B/B2C customer management and compliance training. She has held various roles, including Senior Sales Representative and Compliance Officer, demonstrating a strong ability to deliver exceptional customer experiences and uphold company standards. Rukaiya holds a Bachelor's degree in Management Studies and possesses multiple certifications in business and data analytics.

Uploaded by

shaikhrukaiyaabdulkadir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

RUKAIYA SHAIKH

Dubai, UAE | +971-565915599 | [email protected]

Languages: English, Hindi, Urdu | Nationality: Indian

Professional Summary

Customer Service & Compliance Specialist | 10 Years' Experience | UAE + India

Results-driven customer service and sales expert with 10 years of diverse experience across the UAE and

India, specializing in B2B/B2C customer management, personal loans, compliance training, and client

relationship building. Proven success in hybrid roles, handling end-to-end customer support, policy

adherence, and performance coaching. Passionate about delivering exceptional customer experience and

supporting team success in fast-paced environments.

Professional Experience

Pact Employment Services LLC - Dubai, UAE

Senior Sales Representative (Real Estate, Mortgage & Personal Loan)

Aug 2024 - Present

- Advised clients on financial solutions including real estate, mortgage, and personal loans.

- Converted high-quality leads, managed full sales cycle, and built strong client relationships.

- Delivered personalized service and ensured compliance with company standards.

Ztech Manpower Services - Dubai, UAE

Customer Service and Sales Representative (Personal Loan)

Oct 2022 - Jul 2024

- Handled end-to-end loan applications, verified documentation, and provided customer support.

- Maintained accurate client records and ensured timely processing.

- Assisted in B2B client handling and contributed to business development goals.


Teleperformance - India

Trainer & Compliance Officer / Senior Compliance Officer

Aug 2018 - Sep 2022

- Conducted compliance training for staff, ensuring adherence to policies and regulations.

- Led risk assessments, compliance checks, and policy enforcement across departments.

- Played a key role in upholding company standards and ethical practices.

People Interactive Pvt. Ltd - India

Customer Service Representative / Quality Auditor / Compliance Trainer

Apr 2015 - Jul 2018

- Achieved customer satisfaction goals and handled cross-functional compliance audits.

- Trained staff in quality standards and customer communication.

- Ensured documentation accuracy and implemented process improvement initiatives.

Education

Bachelor in Management Studies (Finance)

Mumbai University - 2020

Certifications & Technical Skills

- Business Analytics with Excel

- Data Analytics

- Anti-Money Laundering (AML)

- CAMS

- Project Management 101 - PMP Training

- Introduction to Generative AI Studio

- Responsible AI with Google Cloud

- Digital Transformation with Google Cloud


- Trust and Security - Google Cloud

- Modern Infrastructure & Applications - Google Cloud

Key Skills

- Customer Service & B2B Client Handling

- Loan Consultation & Documentation

- Communication & Interpersonal Skills

- CRM Systems & Data Accuracy

- Compliance & Policy Adherence

- Training & Team Coordination

Interests

Reading Non-Fiction | Exploring Places | Learning New Skills

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