Janitorial Script
Agent: Hello, Can I Speak with the Office Manager/ Business Manager/ Pastor/
Administrator/Director?
(After getting the right person in line)
Agent: Hi, This is Jason with Janitorial Center. How are you doing today?
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Agent: So, Basically We are a local Janitorial Company and the reason for my call is, we will
have one of our sales managers in your area next week and we are checking if he could stop by
for a short 5 to 10 minutes visit in order to give you a free estimate for your office cleaning.
So, Are you available any day next week?
(After setting the time)
Agent: Before we finish, I just have a few quick questions for you, So, Are you currently using
any outside company to clean your office? Or it’s Inhouse?
1. (If Outsourced)Alright and how many times a week do they clean your office?
(If Inhouse) How many times in a week you might need the cleaning?
2. Okay great, can you give me any rough idea what can be the size (square footage) of
your office/ business place/ restaurant? facility?
Regular Closing Questions
AGENT:Let me verify some of your information;
● Can you spell out your First and last name, so that our sales manager can address you
properly?
● Can l have your Job Title, please?
● (If it’s not the owner )Don’t mind me asking are you the one who can make the final
decision about cleaning?
● Correct me if I’m wrong, |have your business name AS ............... (ABC LLC), And your
business address here a ............... (123 Xyz road), is that correct?
● Is this the best number to reach you back again Bacuse we are going to make a
confirmation call before coming.
● Lastly, we will send you an email confirmation, can you spell out your e-mail address
please?
AGENT: Great! Our appointment will be on next week ............... {mention the date, day and
time) Thank you so much for your time. Have a nice day.
Frequently Asked Questions
1.We already have a janitorial company/ We are all set/ we are happy with current company?
Oh, I understand but we do not mind being used as a backup. in case your current company starts to
perform less than your expectations. So would next {day) of next week at 10 0’clock good for you?
2.He is in meeting, notin office, busy right now
Okay, can you give me any good time so I can get back to them?
3.We have in-house cleaning, don’t need any other company.
Well, I understand but you can have a look on our free estimate and check it out if it suits for your
business. You can see our offer, what we can provide and we are specializing in (busness type)
cleaning. So how about just for 10 mnts in next wednesday?
4.What kind of Service you guys provide as a Janitorial Cleaning Company?
# We do the basic cleaning like we Take out the trash, clean the bathrooms, Sweep and Mop the
floor and dusting, Deep cleaning. we are specializing in (busness type) cleaning as well. So how about
next week any good day?
5.Do you guys provide the office supplies?
Ans.: To be honest we don’t. we will only provide the basic or regular cleaning like we Take out the trash,
clean the bathrooms, Sweep and Mop the floor and dust off the entire office one time per week.
# we also do floor maintenance which includes: Striping and waxing the floors, carpet shampooing
and ceramic tile scrubs.
6.What’s the name of your Representative?
Ans.: we will have several sales manager in your area. Someone from them will meet you in person. And
they will call you before coming to your place and at that point they will tell you who exactly who is going to
meet you. And definitely they will show you their ID card from Janitorial center.
7. Can you give me rough idea how much the estimate would be? / Can you fax/email me the
estimate?
Ans.: To be honest with you, it totally depends on the size of your office |mean the number of rooms you
have and the total area of your office. In order to do so, our sales manager will be in your office for 5-10
minutes and take a look at the size of your office and give you the free-estimate about your cleaning
needs.
8. Agent: Can I speak to the person in-charge of office cleaning?
Client: You can talk to me/I can help you with that.
Agent: Are you authorized to take decision on office cleaning?
9.Where is your office?
Agent: We are based in (tell any city besides of the area you are dialling)
10. 10Are you guys gonna directly show up or call me before the appointment?
Ans: Yes, we will give you a reminder by an email confirmation.
11. Do you guys send your own management or you guys have franchisee there like Jani king?
Ans: Yes, we will send our own management.
Reminder
1. We just do not do DROP-OFF of the proposal in the office. Our Rep needs to have a quick walk- through to
better survey the area and provide the best proposal. If the Cx mentions about giving out business card or
requesting us to leave the proposal on front desk, Please, understand that they only want DROP-OFF which we
never do.
2. If you find the receptionist saying, its, done through corporate office hang up the phone politely.
3. If you find the receptionist saying a. it’s with the building/rent/ property manager/ property
management/ building owner
b. If somehow you find that the company is with Apartment Complex OR Condominiums, Just
tell them “we only quote for the office cleaning and for common areas, is that ok with you?
How you can find that: if the company name like these
.Xyz Properties
.Xy¥ZHousing
.XyZ Home
.Xyz Realty
.Xyz Real Estate
.Xyz Apartments
.Xyz Tower
.Xyz Building
{In few cases, if customer agrees, we can set appointment for this kind of business if Client don’t have
any DNC on Apartment business)
5. There are 4 ways US Companies are getting their Office Cleaning done:
1.In-house Cleaning crew/ stuff/people
2.Outside Company
3.Done by Corporate Office
4.Done by Building management/ Building owner.
Note: We only do when they have the first two. And We avoid the last two of them.
6.We don’t work with govt. offices: US Post Office and the like. No way possible.
{In few cases, if customer agrees, we can set appointment for this kind of business if Client don’t have any
DNC on Gov. offices)?
7. We don’t work with bar or restaurant as well. If you find someone is 50 interested to receive quote ask them
“do you need the quote for office or for bar/restaurant only? If its office go ahead and set the appointment. But if it’s
for Bar/Restaurant, hang up the politely.
{In few cases, if customer agrees, we can set appointment for this kind of business if Client don’t have any
DNC on Restaurant/ Bar)?
8. During setting appointments if you find that it’s a different person will meet our Sales Manager on
the appointment day, you need to ask for both of their name. First ask for the name of the guy you are
speating with and then ask for the name of the guy will meet our manager. Remember, you must
get the name of the guys you are speaking with.
Monthly Minimum Charge
1.If the current frequency is less the 1x/week less {1x/Month or 2x/month) tell them “our minimum frequency is
1x/week and the month min charge for that is $350 a month “ask them if they are interested in 1x/week Cleaning or
not. go like this. “so, would you be interested in 1x/week cleaning” If it’s yes then go ahead. But If No then better
hang up the phone.
2.If the client mentions that their office is small, we need to mention the monthly min. charge of $450 for 1x/week
Cleaning. Doesn’t matter even if their current frequency is more than 1x/ week or they are active seeking more
than 1x/week tell them like this: “Let me tell you , Our monthly charge for 1x/week cleaning is $450, is that ok with
you?”
There are four options for the type of janitorial service a company can have:
1. Outsourced - The cleaning is done by a current clearing company that they hire. Here are some of the
phrases used to convey that this type of service is in use:
.... have a company for that"
‘"Yes, we have a cleaning company”
."We have someone who comes in and cleans"
2. In-House - The cleaning is done by their own employees or maintenance department. Some of the phrases
used to convey that this type of service is in use:
."We take care that”
'"Yeahit's arelative that does that”
."Wetake care of our own space”
3. Building Management - The cleaning of the office is handled or included in the lease agreement for the
office. Here are some of the phrases used to convey that this type of service is in use:
."We're just leasing the office and it's provided”
"The building handles that”
‘"The owner ofthe building does that”
.“That's incduded in our rent”
4. Corporate Office - The corporate office/headquarters designate the cleaning company that will handle the
individual offices, or is the only entity authorized to schedue cleaning for the offices. Here are some of the phrases
used to convey that this type of service is in use:
."That's all handled through our corporate office”
‘"WVedon't control that. We're told who's going to clean for us.”
"You will have to call our corporate office for that”
