Service Training iMac

Introduction Getting Started

Getting Started
iMac Overview
Course Exercise Welcome to the iMac course. This course will enable you to troubleshoot the
most recent models of the iMac series.
iMac G5
iMac G5 Overview It concentrates on these models:
iMac G5 Service Issues
Diagnostic LEDs iMac G5
Intel-based iMac computers
Intel-based iMac
Intel-based iMac Overview
Intel-based iMac Service
Issues
Diagnostic LEDs

iMac (Mid 2007) Target Audience

Introduction This course is intended for technicians who support and service Apple products.
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs Prerequisite Courses
Basic Computer Theory and Terms
Underlying Technologies
iMac (Early 2008) References
iMac (Early 2008) Overview Diagnostics
Troubleshooting Theory
iMac (Mid-Late 2009) ESD Precautions
iMac (Early 2009) Overview Hardware Tools
iMac (Late 2009) Overview Technician Safety
Hardware Service Issues
Liquid Crystal Displays
iMac (Mid 2010) Wireless Networking
iMac (Mid 2010) Overview

Tech Issues Time Required

Significant Issues 120 minutes

Review
Exercise Answer Key Course Objectives
Applicable to all models covered in this course:
Service Training
Given an isolated hardware device issue and a possible resolution, use Apple documentation, approved tools, and service inventory to safely repair the
Contact Us hardware device in 45 minutes.
Using Apple technical documentation as a reference, remove and then replace a specified component of a given supported product in the time allocated
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Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues
for that product in 2 minutes.
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify specialized tools/fixtures or
procedures required to service that product in 2 minutes.
Use hardware service diagnostics to thoroughly verify that a given hardware service repair was completed correctly in 5 minutes.
Reseat identified connectors to resolve a hardware issue on a given device before replacing any service parts on that device in 10 minutes.

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Next: iMac Overview

 Service Training iMac
Introduction iMac Overview
Getting Started
iMac Overview Introduction
Course Exercise

iMac G5 Introduction
iMac G5 Overview The iMac series started in 1998 with the introduction of the iMac (Bondi Blue) CRT-based computer. Since that time the iMac has undergone two major
iMac G5 Service Issues redesigns in addition to transitions from G4 to G5 to Intel processors.
Diagnostic LEDs
Throughout all this, the focus of the iMac has always been to provide consumers with a easy to use but powerful computing solution.
Intel-based iMac
Intel-based iMac Overview This course does not cover the earlier CRT-based iMac models or the subsequent flat-panel iMac computers since they are nearing their end-of-life with
Intel-based iMac Service regards to service parts support from Apple.
Issues
Diagnostic LEDs
Instead, we will start with the iMac G5 computers.

iMac (Mid 2007) Back to top

Introduction
Significant Features
Special Tools
Special Procedures Next: Course Exercise
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview

Tech Issues
Significant Issues

Review
Exercise Answer Key

Service Training

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 Service Training iMac
Introduction Course Exercise
Getting Started
iMac Overview Open this page separately and keep it open while you review the course.
Course Exercise
As you go through the course answer the following questions.
iMac G5
iMac G5 Overview
iMac G5 Service Issues
iMac G5
Diagnostic LEDs
Access and download the service manuals for the iMac G5 (17-inch), iMac G5 (ALS), and iMac G5 (17-inch iSight). Once you have the manuals
downloaded, answer the following questions and do the following activities:
Intel-based iMac
Intel-based iMac Overview 1. Does the iMac G5 (ALS) have an internal power button? (Hint: Search the service manual PDF)
Intel-based iMac Service
Issues
Diagnostic LEDs
2. You are troubleshooting an iMac G5 that does not read DVDs. What is the first thing you should check according to Apple resources?
iMac (Mid 2007)
Introduction
Significant Features 3. You are trying to see if an IR remote for an iMac (iSight) is working. What is the recommended procedure to do this?
Special Tools
Special Procedures
Diagnostic LEDs
4. Review and compare the steps needed to access the logic board on an iMac G5 (ALS) and an iMac (iSight).

iMac (Early 2008)

iMac (Early 2008) Overview
Intel-based iMac
1. How do you start up in Apple Service Diagnostic on an iMac (Early 2006)?
iMac (Mid-Late 2009)
iMac (Early 2009) Overview
iMac (Late 2009) Overview 2. You have accessed the diagnostic LEDs on an iMac (Late 2006) and see that LED #1 is lit. What does this indicate?

iMac (Mid 2010) 3. Access and download the service manuals for the iMac (17-inch Late 2006) and the iMac (24-inch). Compare how each computer is opened up for
iMac (Mid 2010) Overview internal access.

4. If an iMac (Early 2006 17-inch) is plugged in, what precautions must you take if the computer is opened up?
Tech Issues
Significant Issues 5. You are about to troubleshoot an iMac (Early 2006) for a power supply related issue. An associate recommends using the diagnostic LEDs. Is this
good advice?
Review
Exercise Answer Key

Service Training iMac (Mid 2007)

1. List the special tools needed to open up and service an iMac (Mid 2007).
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Printer Friendly 2. Another technician is about to remove the glass front panel from an iMac (Mid 2007) using a nylon probe to pry the glass off of the magnets. He
asks if this will work. What do say to him?

3. What do you use to clean the inner surface of the glass panel?

4. What do you use to clean the outer surface of the glass panel?

iMac (Early 2008)

1. A customer asks if he can use the RAM memory he installed in his iMac (Mid 2007) in his new iMac (Early 2008). What is your answer?

iMac (Early 2009)

1. When removing the iMac (Early 2009) logic board, you should grasp and handle the board _____?

A. by its circuits
B. by its heat sink
C. using one hand
D. using two hands

Next: iMac G5 Overview

 Service Training iMac
Introduction iMac G5 Overview
Getting Started
iMac Overview iMac G5 Models and Manuals
Course Exercise Repair Differences
Regular Tools Required
iMac G5 Special Tool Required
iMac G5 Overview
iMac G5 Service Issues
Diagnostic LEDs
iMac G5 Models and Manuals
Intel-based iMac The iMac G5 series consisted of these models:
Intel-based iMac Overview
Intel-based iMac Service iMac G5 - August 2004
Issues iMac G5 (ALS) - May 2005
Diagnostic LEDs iMac G5 (iSight) - October 2005

iMac (Mid 2007) Service Manuals were produced for each model and screen size. The following service manuals can be accessed from Service Source:
Introduction
Significant Features iMac G5 (17-inch)
Special Tools iMac G5 (20-inch)
Special Procedures iMac G5 (ALS 17-inch)
Diagnostic LEDs iMac G5 (ALS 20-inch)
iMac G5 (17-inch iSight)
iMac (Early 2008) iMac G5 (20-inch iSight)
iMac (Early 2008) Overview

iMac (Mid-Late 2009) Repair Differences

iMac (Early 2009) Overview The iMac G5 series consists of two extremely different types of design concealed within very similar shells.
iMac (Late 2009) Overview The original iMac G5 and the iMac G5 (ALS) were designed for customer replacement of most service modules. For this reason, the units were simple to
open and provided very direct access to almost all of the service parts.
iMac (Mid 2010)
The iMac (iSight) was designed to minimize size and weight while providing improved features. It required special steps and tools to open the unit up.
iMac (Mid 2010) Overview
Inside, the layout of components was very different from the preceding models.

Tech Issues With this change, it became extremely important to quickly identify which model is being fixed. You can lose a lot of time looking at the wrong iMac G5
Significant Issues manual.

Review
Exercise Answer Key Regular Tools Required
iMac G5/iMac G5 (ALS)
Service Training
The following regular tools are required for the iMac G5, the iMac G5 (ALS), and the iMac (iSight) models:
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Phillips #2 screwdriver
Printer Friendly Phillips #1 screwdriver
Flat-blade screwdriver
Torx T6, T8, and T10 screwdriver
Jeweler’s flat-blade screwdriver
Nylon probe tool (black stick 922-5065)
Needlenose pliers
Soft cloth (to protect removed parts from scratches)

Special Tool Required

In addition to the regular tools listed above, the iMac (iSight) computer requires a special access card (part
922-7172) to open the front bezel.

Details of using this tool are provided in the Hardware Service Issues course.

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Next: iMac G5 Service Issues

 Service Training iMac
Introduction iMac G5 Service Issues
Getting Started
iMac Overview Power Supply Safety
Course Exercise Optical Drive Issue
Midplane Boards
iMac G5 AirPort/Bluetooth
iMac G5 Overview Thermal Issues
iMac G5 Service Issues Inverters
Diagnostic LEDs

Intel-based iMac Power Supply Safety

Intel-based iMac Overview When the iMac G5 (iSight) and later models (including all Intel-based iMac computers) are plugged into AC power (regardless of whether they are
Intel-based iMac Service powered on or not), be aware that the power supply contains high voltages that pose a potential hazard to your personal safety.
Issues
Diagnostic LEDs On some iMac models, the power supply board is covered with a plastic sheet, which decreases the possibility of contacting high voltage, but not all iMac
power supply boards are covered.
iMac (Mid 2007)
Introduction As a rule, you should never work inside any iMac while it is plugged in to AC power.
Significant Features
Special Tools Here you see the location of the power supply in an iMac (iSight) computer:
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview

Tech Issues
Significant Issues

Review
The AC/DC power supply board is a high voltage source with the unit under power, and remains powered up whenever the computer is plugged in,
Exercise Answer Key whether or not the computer is turned on. Use extreme caution when troubleshooting the computer with the front bezel removed.

Service Training

Optical Drive Issue

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One iMac G5 (17-inch) model was produced without an optical drive. This version of the original iMac G5 model requires external drives or a working
network connection for diagnostic use or software installations.
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Midplane Boards
The release of an iMac G5 model without an optical drive also meant that there had to be two different Midplane Boards available - one for 1.6 GHz
models with an optical drive and one for the 1.6 GHz model without an optical drive.

In addition, there was a third board available for the 1.8 GHz model.

AirPort/Bluetooth
The iMac G5 (ALS) and the iMac G5 (iSight) computers both use a combined AirPort/Bluetooth card. The original iMac G5 uses two different card for
the two wireless protocols.

This can lead to major confusion unless you make sure of the model you are working on early in the troubleshooting process.

Thermal Issues
All of the iMac G5 computers have a trio of fans that circulate air throughout. They also include temperature sensors, and advanced thermal software that
spins the fans fast or slow as needed.

As the computer usage increases, the fans will adjust their speed using advanced thermal software to meet cooling needs.

Under normal conditions, rotating fans will make a slight hum that varies in relationship with their rotational speed and the amount of air that they are
moving.

In addition, the normal functioning of the hard drive and optical drive will generate additional whirring and scratching sounds that may be audible. All of
these sounds are normal and do not indicate a failure with the computer.

NOTE: The iMac G5 and iMac G5 ALS fan inlets at the bottom of the computer have a tendency to clog with dust and lint. Be sure to vacuum the inlets
every time the machine is serviced.

Inverters
In the iMac G5 17-inch and iMac G5 20-inch models, the inverters are completely different parts and have very different installation procedures. This
means that you should use the correct service manuals to ensure that you handle inverter replacements correctly for the model of iMac G5 that requires
service.

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Next: Diagnostic LEDs

 Service Training iMac
Introduction Diagnostic LEDs
Getting Started
iMac Overview iMac G5 Diagnostic LEDs
Course Exercise How to Access the iMac G5 Diagnostic LEDs
iMac (iSight) LEDs
iMac G5 How to Access iMac G5 (iSight) LEDs
iMac G5 Overview Safety Concerns for iMac iSight
iMac G5 Service Issues
Diagnostic LEDs
iMac G5 Diagnostic LEDs
Intel-based iMac The original iMac G5 was the first Apple product to incorporate a series of LEDs (indicator lights) on the main logic board in order to specifically
Intel-based iMac Overview diagnose hardware problems. They were also present on the iMac G5 (ALS) models in much the same configuration.
Intel-based iMac Service
Issues These LEDs can indicate the failure of these modules:
Diagnostic LEDs
Power supply
iMac (Mid 2007) Logic board
Introduction LCD display or inverter
Significant Features
Special Tools The diagnostic LEDs can be useful when an iMac G5 is in one of two states:
Special Procedures
Diagnostic LEDs The iMac G5 doesn't appear to power on
The iMac G5 doesn't appear to display video
iMac (Early 2008)
iMac (Early 2008) Overview With symptoms like these, you can use the LEDs to identify which hardware module(s) may be causing the problem. You will learn about these
symptoms in greater detail in the next few pages.
iMac (Mid-Late 2009)
iMac (Early 2009) Overview The diagnostic LEDs are on the inside of the iMac G5. You must remove the iMac's back cover to access them. The steps to remove the back cover are
iMac (Late 2009) Overview covered in the next section, "How to Access the iMac G5 Diagnostic LEDs.

The iMac G5 diagnostic LEDs are shown below:

iMac (Mid 2010)
iMac (Mid 2010) Overview

Tech Issues
Significant Issues

Review
Exercise Answer Key

Service Training

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This image shows an iMac G5 (17-inch). The LEDs are in a similar location on the iMac G5 (20-inch).

Above the white arrow, there are four LEDs:

1. Power Supply LED

2. Logic Board LED
3. Video Signal LED
4. Overtemp LED

The Power Supply LED indicates whether or not the iMac G5 power supply is working properly. This LED is ON when your Power Supply is working
correctly.

The Logic Board LED indicates that the main logic board is working properly. This LED is ON when the computer is powered on and the logic board is
working correctly.

The Video Signal LED indicates that the computer is producing a video signal for the internal monitor. This LED is ON when the computer is powered
on and a video signal is being generated.

The Overtemp LED only lights up if the G5 processor is running over temperature. This LED is OFF when the computer is powered on and the
processor is running at the correct temperature.

NOTE: When reading the diagnostic LEDs, you must plug in the computer's power cord while the rear cover is removed. It is extremely important to
follow all ESD and safety instructions provided in the repair steps.

How to Access the iMac G5 Diagnostic LEDs

The steps shown here use an iMac G5 (17-inch). The iMac G5 (20-inch) models have nearly identical steps.

To access the diagnostic LEDs, follow these steps:

1. Turn your computer off by choosing Shut down from the Apple menu.
2. Disconnect all cables, and unplug the power cord from your computer:

3. Place a soft, clean towel (or cloth) on the desk or surface. Hold the sides of the computer and slowly lay the computer face down:

4. Locate the three case screws circled below. You may have to lift the stand to locate the middle case screw.

These screws are captive, part of the display bezel assembly, and cannot be removed.

5. Using a Phillips #2 screwdriver, loosen the three captive screws. Turn the two outer screws all the way counterclockwise until they stop turning.
The middle screw behaves differently: turn the middle screw counterclockwise about five revolutions.

6. Holding the back cover by the metal stand, tilt the cover up and lift it off the computer. Set the back cover aside. You can now access the iMac G5
diagnostic LEDs.
iMac (iSight) LEDs
The iMac (iSight) has a slightly different array of diagnostic LEDs. Here you see their location on the logic board:

Here is what each one indicates:

LED 1: Indicates that trickle voltage from the AC power inlet to the power supply has
been detected. This LED will be ON when the computer is turned off and your power
supply is working correctly.
LED 2: Indicates that the main logic board has detected proper power from the power
supply when the computer is turned on. This LED will be ON when the computer is
turned on and the power supply is working correctly.
LED 3: Indicates that the main logic board has established communication with the LCD
display.
LED 4: Indicates a processor over-temperature condition. The computer will shut down
when this LED turns on.

How to Access iMac G5 (iSight) LEDs

To access the iMac G5 (iSight) LEDs, you have to:

remove the front bezel

disconnect the camera board connectors
peel back the lower EMI shield
remove the speakers

Safety Concerns for iMac (iSight)

Testing Under Power

Using the diagnostic LEDs on an iMac G5 (iSight) to check for power issues requires powering on the computer with the diagnostic LEDs visible.

IMPORTANT: The AC/DC power supply board is a high voltage source with the unit under power, and remains powered up whenever it is plugged in,
whether or not the computer is turned on.

Use extreme caution when troubleshooting the computer with the front bezel removed.

Disconnect power to the computer before performing maintenance.

Don’t work alone. In the even of an electrical shock it is important to have another individual present who can provide assistance.
Keep one hand in your pocket when working on any iMac G5 (iSight) that is plugged in. This will help ensure that your body does not provide a path to
ground in the event that you accidentally make contact with the line voltage.
Don’t wear jewelry, watches, necklaces, or other metallic articles that could present a risk if they accidentally make contact with the power supply
circuitry.
To power on the computer with the diagnostic LEDs visible:

Follow the service manual steps in the “Accessing the Diagnostic LEDs” procedure.
Stand up the computer—return it to an upright position.
Plug in the power cord. Press the power button at the rear of the unit.
Observe the LEDs, which will come on indicating the computer status.

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Next: Intel-based iMac Overview

 Service Training iMac
Introduction Intel-based iMac Overview
Getting Started
iMac Overview Intel-based iMac Models and Manuals
Course Exercise Repair Differences
Tools Required
iMac G5
iMac G5 Overview
iMac G5 Service Issues Intel-based iMac Models and Manuals
Diagnostic LEDs The Intel-based iMac consist of the following models:

Intel-based iMac iMac (21.5 and 27-inch Mid 2010)

Intel-based iMac Overview iMac (21.5 and 27-inch Late 2009)
Intel-based iMac Service iMac (20-inch Mid 2009)
Issues iMac (24-inch Early 2009)
Diagnostic LEDs iMac (20-inch Early 2009)
iMac (20-inch Early 2008)
iMac (24-inch Early 2008)
iMac (Mid 2007)
iMac (20-inch Mid 2007)
Introduction
iMac (24-inch Mid 2007)
Significant Features
iMac (17-inch Early 2006)
Special Tools
iMac (20-inch Early 2006)
Special Procedures
iMac (17-inch Mid 2006),
Diagnostic LEDs
iMac (Late 2006 CD)
iMac (17-inch Late 2006)
iMac (Early 2008) iMac (20-inch Late 2006)
iMac (Early 2008) Overview iMac (24-inch)

iMac (Mid-Late 2009) Only two models share a service manual. They are:
iMac (Early 2009) Overview
iMac (Late 2009) Overview iMac (17-inch Mid 2006),
iMac (Late 2006 CD)
iMac (Mid 2010)
All the rest have separate service manuals.
iMac (Mid 2010) Overview

Tech Issues
Repair Differences
Significant Issues
While all of these models are different in layout, there is one key difference between the iMac (24-inch) model and the rest of the models produced
before 2007. No special card tool is required to open the 24-inch iMac. Access into the iMac (24-inch) is via removing screws.
Review
Exercise Answer Key From 2007 onward, access is provided by removing the LCD from the iMac. This procedure is described later in this course.

Service Training

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Tools Required
The following regular tools are required for all Intel-based iMac computers:
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ESD-safe workstation and mat

Soft, clean towel or cloth (to protect the display and removed parts from scratches)
Black stick (or other nonconductive nylon or plastic flat-blade tool)
Phillips #1 screwdriver
Phillips #2 screwdriver
Torx T8 screwdriver (magnetized)
Torx T6 screwdriver (magnetized)
Torx T10 screwdriver (magnetized)
Flat-blade screwdriver
Permanent ink felt-tip pen (Helps keep track of cable routing and sensor locations.)

NOTE: The access card (part 922-7172) is used to open all models before 2007 except for the iMac (24-inch). Later models use a completely different
procedure for opening the case.

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Next: Intel-based iMac Service Issues

 Service Training iMac
Introduction Intel-based iMac Service Issues
Getting Started
iMac Overview iMac (Late 2006) fans run at full speed after computer turns on
Course Exercise Temperature Sensors for Hard Drives
Boot Camp
iMac G5 iMac (Mid 2006) starts up with no video
iMac G5 Overview Processor Stays on Logic Board
iMac G5 Service Issues
Diagnostic LEDs
iMac (Late 2006) fans run at full speed after computer turns on
Intel-based iMac Issue or symptom:
Intel-based iMac Overview After plugging in the iMac and turning it on, the fans (blowers) may be noisy and appear to run at full speed. In this event, shutting the iMac off and
Intel-based iMac Service turning it on again wouldn't fix the issue. SMC reset is recommended to resolve this issue.
Issues
Diagnostic LEDs Products affected

iMac (Mid 2007) iMac (17-inch Early 2006)

Introduction iMac (20-inch Early 2006)
Significant Features iMac (17-inch Late 2006 CD)
Special Tools iMac (17-inch Late 2006)
Special Procedures iMac (20-inch Late 2006)
Diagnostic LEDs iMac (24-inch)

Solution
iMac (Early 2008)
iMac (Early 2008) Overview
If you press the iMac power button while you are inserting the power cord, the iMac will enter a mode in which the fans (blowers) run at full speed. In
order to correct the issue, reset the SMC and then start the computer by pressing the power button AFTER the power cord has been fully inserted.
iMac (Mid-Late 2009)
iMac (Early 2009) Overview
The iMac should now start up and operate as expected.
iMac (Late 2009) Overview

iMac (Mid 2010) Temperature Sensors for Hard Drives

iMac (Mid 2010) Overview
When replacing hard drives in Intel-based iMac computers, transfer hard drive temp sensors from the defective hard drive to the replacement drive.

Tech Issues Use the double stick tape included with the replacement drive to attach the sensor.
Significant Issues

Review Boot Camp

Exercise Answer Key When installing Boot Camp, run Software Update to make sure that your system is up to date. If an incorrect version of the OS is installed, the computer
will boot to a gray screen.
Service Training

Contact Us iMac (Mid 2006) starts up with no video

A No Video condition can result from changing the brightness setting in Display preferences. Installing the 10.4.8 update corrects this issue. For
Printer Friendly complete information, see the Apple support article TA24192"iMac (17-inch Mid 2006) starts up to black screen or no video".

Processor Stays on Logic Board

When returning known-bad Intel-based iMac logic boards to Apple, the processor must be returned with the logic board.

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Next: Diagnostic LEDs

 Service Training iMac
Introduction Diagnostic LEDs
Getting Started
iMac Overview Intel-based iMac LED Differences
Course Exercise The iMac (Early 2006)
iMac (17-inch Mid 2006), iMac (17-inch Late 2006 CD), and iMac (Late 2006)
iMac G5 iMac (24-inch)
iMac G5 Overview
iMac G5 Service Issues
Diagnostic LEDs Intel-based iMac LED Differences
In the Intel-based iMac computers there are different implementations of diagnostic LEDs.
Intel-based iMac
Intel-based iMac Overview
Intel-based iMac Service The iMac (Early 2006)
Issues
The iMac (Early 2006) models have no troubleshooting LEDs.
Diagnostic LEDs

iMac (Mid 2007) iMac (17-inch Mid 2006), iMac (17-inch Late 2006 CD), and iMac (Late 2006)
Introduction
iMac (17-inch Mid 2006), iMac (17-inch Late 2006 CD), and iMac (Late 2006) models have three diagnostic LEDS with the following functions:
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview

Tech Issues
Significant Issues

Review
Exercise Answer Key
iMac (Late 2006 17-inch) LED location
Service Training
LED #1
Indicates that the trickle voltage from the power supply has been detected by the main logic board. This LED will remain ON whenever the iMac (Mid
Contact Us 2006 17-inch) is connected to a working AC power source. The LED will remain on even when the computer has been shut down or put to sleep. The
LED will turn off only if the AC power source is disconnected or the power supply is faulty.
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LED #2
Indicates that the main logic board has detected proper power from the power supply when the computer is turned on. This LED will be ON when the
computer is turned on and the power supply is working correctly.

LED #3
Indicates that the computer and the LCD display are communicating. This LED will be ON when the computer is turned on and video signal is being
generated.

iMac (24-inch)
iMac (24-inch) has four LEDs with the following functions:

LED #1
Indicates that the trickle voltage from the power supply has been detected by the main logic board. This LED will remain ON whenever the iMac (24-
inch) is connected to a working AC power source. The LED will remain on even when the computer has been shut down or put to sleep. The LED will
turn off only if the AC power source is disconnected or the power supply is faulty.

LED #2
Indicates that the main logic board has detected proper power from the power supply when the computer is turned on. This LED will be ON when the
computer is turned on and the power supply is working correctly.

LED #3
Indicates that the computer and the video card are communicating. This LED will be ON when the computer is communicating properly with the video
card.
If LEDs 1 and 2 are ON and you heard the startup sound, but LED 3 is OFF, then the video card might be installed
incorrectly or need replacement.

LED #4
Indicates that the computer and the LCD display are communicating. This LED will be ON when the computer is turned on and video signal is being
generated. If the LED is ON and there is no display on the panel, the panel or inverter might be installed incorrectly or need replacement.

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Next: iMac (Mid 2007) Introduction

 Service Training iMac
Introduction iMac (Mid 2007) Introduction
Getting Started
iMac Overview Overview
Course Exercise

iMac G5 Overview
iMac G5 Overview The iMac (Mid 2007) model appears very similar to previous iMac models.
iMac G5 Service Issues
Diagnostic LEDs
In terms of service and repair procedures, however, there are very different guidelines that you must follow.

Intel-based iMac The following course sections outline new features, procedures and tools needed to successfully and efficiently service this iMac model.
Intel-based iMac Overview
Intel-based iMac Service
Issues Back to top
Diagnostic LEDs

Next: Significant Features

iMac (Mid 2007)
Introduction
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview

Tech Issues
Significant Issues

Review
Exercise Answer Key

Service Training

Contact Us

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 Service Training iMac
Introduction Significant Features
Getting Started
iMac Overview New Look
Course Exercise Rear Ports
Faster Processors
iMac G5 Graphics
iMac G5 Overview Memory
iMac G5 Service Issues Hard Drives
Diagnostic LEDs 8x DL SuperDrive
Other New Features
New Keyboards and Mice
Intel-based iMac
Intel-based iMac Overview
Intel-based iMac Service
Issues
Diagnostic LEDs New Look
The iMac (Mid 2007) features a stunning aluminum and glass finish and is thinner. The display occupies a more balanced vertical look. The entire
display is covered in an anti-glare glass covering.
iMac (Mid 2007)
Introduction
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview

Tech Issues The iMac (Mid 2007) is available in 20-inch and 24-inch display configurations. AppleCare names for these products are the iMac (20-inch Mid 2007)
Significant Issues and the iMac (24-inch Mid 2007).

Review
Exercise Answer Key Rear Ports
The iMac (Mid 2007) rear panel has
Service Training
three USB 2.0 ports
Contact Us one FireWire 400 port
one FireWire 800 port.
10/100/1000 Base-T Ethernet RJ-45 port
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mini-DVI connector to connect external displays using optional Apple adapters

Faster Processors
The iMac (Mid 2007) has a single 64-bit Intel Core 2 Duo processor. 2.0 and 2.4 GHz processor speeds are available in the 20-inch configuration, and 2.4
and 2.8 GHz processor speeds are available in the 24-inch configuration.

The 2.8 GHz configuration uses Intel’s Core 2 Extreme processor.

The processor operates with a faster 800 MHz frontside bus.

NOTE: The processor is NOT removable.

Graphics
The iMac (Mid 2007) uses an ATI Radeon HD 2400 XT graphics processor with 128 MB of dedicated GDDR3 VRAM.

This module uses the MXM-II slot architecture. There is a CTO option for the ATI Radeon HD 2600 Pro (M76XT) with 256 MB of dedicated GDDR3
VRAM.

The 20-inch display has a 1680 by 1050 native resolution.

The 24-inch display has a 1900 by 1200 native resolution.

Memory
The iMac (Mid 2007) comes standard with 1 GB of 667 MHz DDR2 memory, using a single 1 GB SDRAM SO-DIMM.

It can be configured with up to 4 GB of memory using two 2 GB SDRAM SO-DIMMs.

You can use PC2-5300 667 MHz DDR2 SDRAM SO-DIMMs in 512 MB, 1 GB, or 2 GB sizes to configure the iMac (Mid 2007).

Hard Drives
The iMac (20-inch Mid 2007) comes standard with a 250 GB 3.5-inch Serial ATA hard disk drive. CTO options for the 20-inch configuration include
320 GB, 500 GB, and 750 GB sizes.

The iMac (24-inch Mid 2007) comes standard with a 320 GB 3.5-inch Serial ATA hard disk drive. CTO options for the 24-inch configuration include
500 GB, 750 GB and 1 TB sizes.

8x DL SuperDrive
All configurations of the iMac (Mid 2007) come standard with an 8X Parallel ATA Dual Layer SuperDrive optical disc drive.

Other New Features

Built-in stereo speakers with an internal 24-watt digital amplifier
The 24-inch configuration is still capable of being VESA mounted.
Apple Hardware Test (AHT) is now included on the hard drive.

New Keyboards & Mice

Also being introduced along with the iMac (Mid 2007):

New low-profile Apple keyboard, with recessed keys on an aluminum platform, pre-programmed function keys and built-in USB 2.0 hub.

New Apple Mighty Mouse that has a shorter cord (18.5 inches or 47 cm) to reduce desktop clutter. This cord is too short to connect to the back of the
computer, and is designed to be used with the new keyboard’s build-in USB hub.

The retail version of the new Mighty Mouse has a longer mouse cord (30 inches or 76.2 cm)

Back to top

Next: Special Tools

 Service Training iMac
Introduction Special Tools
Getting Started
iMac Overview Standard Tools Required
Course Exercise Special Tools Required

iMac G5
iMac G5 Overview Standard Tools Required
iMac G5 Service Issues You need the following tools to service all configurations of the iMac (Mid 2007):
Diagnostic LEDs
Magnetized Phillips #1 screwdriver
Intel-based iMac Magnetized Phillips #2 screwdriver
Intel-based iMac Overview Nylon Probe Tool (Apple part number 922-5065) or other stiff nonconductive plastic tool
Intel-based iMac Service Torx T-6, T-8, and T-10 screwdrivers
Issues Flat-blade screwdriver
Diagnostic LEDs

iMac (Mid 2007) Special Tools Required

Introduction You’ll also need the following special tools to remove and clean the display and glass panel in all configurations of the iMac (Mid 2007).
Significant Features
Special Tools
More detailed information to help you locate these tools is listed in the service manual for this product. Each of these products is part of the Kit, Tools,
Special Procedures
Cleaning, Starter Kit (076-1277)
Diagnostic LEDs

Suction cups, package of 2

iMac (Early 2008)
iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

Sticky silicone roller to clean the glass panel
iMac (Mid 2010) Overview

Tech Issues
Significant Issues

Review
Exercise Answer Key

Service Training Sticky sheets to clean the silicone roller

Contact Us

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Lint-free, anti-static gloves

Micro fiber terry-style polishing cloth, 14”x16”, package of 5

Microfoam bag to store the glass panel, package of 5

ESD bags, 24” x 20”, package of 5

iKlear Apple Polish or Brillianize anti-static spray cleaning solution

Back to top

Next: Special Procedures

 Service Training iMac
Introduction Special Procedures
Getting Started
iMac Overview Glass Panel Issues
Course Exercise Front Bezel Magnets
Alignment Pins on Glass
iMac G5 Glass Panel Handling
iMac G5 Overview Glass Panel Storage
iMac G5 Service Issues LCD Storage
Diagnostic LEDs Glass Panel and LCD Cleaning
Glass Panel Replacement Procedure
High Voltage Warning
Intel-based iMac
Intel-based iMac Overview
Intel-based iMac Service
Issues Glass Panel Issues
Diagnostic LEDs The iMac (Mid 2007) has a glass panel that attaches to the outside of the front bezel with several magnets. The following are issues you must be aware of
when servicing this model of iMac

iMac (Mid 2007)

The glass panel is not tempered and will break into sharp pieces if mishandled.
Introduction
Significant Features
A scratched or broken glass panel is not covered under warranty.
Special Tools
Special Procedures
To prevent contamination the glass panel must only be handled by the edges while wearing lint-free gloves.
Diagnostic LEDs
Removing the glass panel requires special tools and must be done prior to replacing any internal components other than the SO-DIMMs.
iMac (Early 2008)
iMac (Early 2008) Overview Special tools such as lint-free gloves, rubber suction cups, a sticky silicone roller, microfoam storage bags, and special cleaning techniques are required to
remove, handle, and clean the glass panel.
iMac (Mid-Late 2009) If the glass is broken it must be carefully removed from the iMac to prevent irreparable damage to the front surface of the LCD.
iMac (Early 2009) Overview
iMac (Late 2009) Overview If the front surface of the LCD is scratched by the broken glass the LCD may need to be replaced.

iMac (Mid 2010)

iMac (Mid 2010) Overview NOTE: Do NOT handle broken glass unless you are wearing protective cut-resistant gloves. The lint-free gloves used to prevent contamination of the
glass panel are not suitable for handling broken glass.
Tech Issues
Significant Issues
Front Bezel Magnets
The glass panel has a thin silver ferrous metal band affixed to the perimeter which is magnetically attracted to the fourteen magnets which are attached to
Review the front bezel. These magnets hold the glass panel in place. Suction cups are used to pull the glass panel away from the magnets on the front bezel.
Exercise Answer Key

Service Training
Alignment Pins on Glass
There are two alignment pins at the top of the glass panel near the camera, one pin at the bottom near the IR remote sensor, and a pin on the left and right
Contact Us
side of the glass.
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IMPORTANT: If the glass is removed from the bezel at an angle, the metal alignment pins may bend, causing scratches on the inside of the glass and
possibly requiring replacement of the glass panel.

Glass Panel Handling

Here are some do’s and don’ts when handling or cleaning the glass panel. You can find many more specific instructions, cautions, and tips in the service
manual:

DO

Handle glass panel using lint free gloves. Apple strongly recommends wearing clean lint-free gloves whenever handling the glass panel. The gloves
protect the glass panel from body oils, dirt, and other contaminants. Put on a pair of clean gloves with the rubberized-side of the gloves on the palm side
of your hand.

Use ONLY a sticky silicone roller to clean the inside surface of the glass and the LCD panel.

Use iKlear or Brillianize to clean ONLY the outside surface of the glass panel.

Place the glass panel into a clean protective microfoam bag when it is not installed on an iMac.

Store the glass panel in a safe area where it will not be broken or damaged.

DON'T

DON’T Touch the inside of the glass with bare hands or dirty gloves. Difficult to remove fingerprints will result.

DON’T Clean the inside surface of the glass or the LCD with iKlear or any other cleaning solution.

DON’T Place the glass panel onto a work surface where it may collect dust and other contaminants unless it has first been placed into its protective
microfoam bag.

DON’T Use single wipe iKlear packets or other cleaning solutions to clean the glass.

Glass Panel Storage

Touching only the edges of the glass, slide the glass panel into the microfoam static-free bag. Set the glass aside in a location where it won’t get damaged
while you work on the iMac. The bag will help minimize contamination of the glass.

LCD Storage
Here’s how to store the LCD panel during service:

To prevent the buildup of static charges which may attract dust particles to the surface of the display, store the LCD panel in a large anti-static ESD bag
whenever it has been removed from the computer.
Pay particular attention to the black quarter-inch foam strip that goes around the perimeter of the panel, and avoid getting any dust or other contamination
on this foam strip.

Do not leave the LCD panel sitting outside of an ESD bag whenever it’s removed from the computer. This is why large ESD bags are available for this
product.

Glass Panel and LCD Cleaning

Here’s how to clean the glass panel and LCD panel:

1. First, roll the sticky silicone roller over the LCD panel to remove any particles.

2. Next, clean the INSIDE of the glass panel with the clean silicone roller. Gently roll the clean silicone roller over the inside of the glass. Note: The
glass panel is delicate and will break if too much pressure is applied.

3. The sticky silicone roller may accumulate dust or debris during cleaning. To clean the roller, roll it back and forth once or twice on the sticky paper.

Some tips to remember when cleaning these panels:

Any fingerprints on the LCD panel or inside surface of the glass panel will transfer to the silicone roller.

The silicone roller will then transfer this dirt to other LCDs or glass panels

If any cleaner is used on the LCD or inside surface of the glass panel, a haze may develop that's very difficult to remove.

If such a haze does exist, the customer may request a replacement LCD or glass panel.

Glass Panel Replacement Procedure

To replace the glass panel, hold the glass by the edges, and carefully line up the metal pins on the inside of the glass panel with the holes at the top of the
front bezel and the hole at the bottom of the bezel.

Gently lower the glass panel onto the bezel. The magnets on the front bezel will pull and hold the glass panel in place.

Clean the outside of the glass panel with a clean microfiber cleaning cloth. If necessary, spray a small amount of iKlear or Brillianize polish on the
outside of the glass panel. Wipe the glass until the solution completely disappears and there is no longer any residue or haze.

High Voltage Warning

When this iMac is plugged in to AC power , be aware that the power supply board is not covered, and contains high voltages that pose a potential hazard
to your personal safety.

Never work on or near the power supply with the unit powered on, and as a further precaution always make sure the unit is unplugged when working on
it with the front bezel removed.

This is because the power supply board remains energized whenever it is plugged in, whether or not the computer is turned on.

Follow all safety precautions you would follow as if working around a CRT. These precautions are described in the service manuals; please consult them
before performing any work inside this iMac.

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Next: Diagnostic LEDs

 Service Training iMac
Introduction
Getting Started Diagnostic LEDs
iMac Overview
Course Exercise
iMac (Mid 2007) LEDS

iMac G5
iMac G5 Overview
iMac (Mid 2007) LEDs
iMac G5 Service Issues
Diagnostic LEDs iMac (Mid 2007) has four LEDs with the following functions.

NOTE: This is same functionality as the iMac (24-inch) LEDs.

Intel-based iMac
Intel-based iMac Overview
Intel-based iMac Service
Issues
Diagnostic LEDs

iMac (Mid 2007)

Introduction
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview
LED #1
iMac (Mid 2010) Indicates that the trickle voltage from the power supply has been detected by the main logic board. This LED will remain ON whenever the iMac (24-
iMac (Mid 2010) Overview inch) is connected to a working AC power source. The LED will remain on even when the computer has been shut down or put to sleep. The LED will
turn off only if the AC power source is disconnected or the power supply is faulty.
Tech Issues
Significant Issues LED #2
Indicates that the main logic board has detected proper power from the power supply when the computer is turned on. This LED will be ON when the
computer is turned on and the power supply is working correctly.
Review
Exercise Answer Key LED #3
Indicates that the computer and the video card are communicating. This LED will be ON when the computer is communicating properly with the video
Service Training card.

Contact Us If LEDs 1 and 2 are ON and you heard the startup sound, but LED 3 is OFF, then the video card might be installed
incorrectly or need replacement.
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LED #4
Indicates that the computer and the LCD display are communicating. This LED will be ON when the computer is turned on and video signal is being
generated. If the LED is ON and there is no display on the panel, the panel or inverter might be installed incorrectly or need replacement.

Back to top

Next: iMac (Early 2008) Overview

 Service Training iMac
Introduction iMac (Early 2008) Overview
Getting Started
iMac Overview Introduction
Course Exercise Key Features
Physical Appearance
iMac G5
iMac G5 Overview
iMac G5 Service Issues
Diagnostic LEDs
Introduction
Penryn comes to iMac.
Intel-based iMac
Intel-based iMac Overview The iMac (Early 2008) looks the same as the previous model; however, all models include more powerful Intel Penryn processors and
Intel-based iMac Service faster memory. This model is opened using the same procedures and tools as the iMac (Mid 2007) model.
Issues
Diagnostic LEDs
Key Features
iMac (Mid 2007) This version of the iMac includes the following features:
Introduction
Significant Features
The iMac (Early 2008) has the same aluminum enclosure and glass-covered, glossy display as the previous model.
Special Tools
The 20-inch configurations have Intel Core 2 Duo 2.4 and 2.66 GHz processors.
Special Procedures
The 24-inch configuration has an Intel Core 2 Duo 2.8 processor.
Diagnostic LEDs
The 24-inch configuration has an optional 3.06 GHz processor and NVIDIA GeForce 8800 GS graphics processor with 512 MB GDDR3 SDRAM
dedicated graphics RAM.
iMac (Early 2008) Hard drive options: up to 500 GB for the "Good" configuration, up to 750 GB for the "Better" configuration, and up to 1 TB for the "Best" configuration.
iMac (Early 2008) Overview 4 GB RAM options are available for all configurations. The RAM type is PC2-6400 (800 MHz) SO-DIMM, which is faster than the RAM in the previous
iMac models.
All models include the Apple Keyboard (2007) and Apple Mighty Mouse (Standard 2007).
iMac (Mid-Late 2009) The iMac (17-inch CD Late 2006) configuration is still available (for education institutions only) and unchanged.
iMac (Early 2009) Overview Apple Hardware Test is on the iMac (Early 2008) hard drive; hold down the "D" key at startup to access it.
iMac (Late 2009) Overview The iMac (Early 2008) includes Mac OS X 10.5.2 (9C2028), iWork '08 30-Day Trial, and iLife '08

iMac (Mid 2010)

iMac (Mid 2010) Overview Physical Appearance
Here are the key physical features of the rear and front of the iMac (Early 2008):
Tech Issues
Significant Issues

Review
Exercise Answer Key

Service Training

Contact Us

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1. Audio out
2. Audio in
3. Three USB 2.0 ports
4. FireWire 400
5. FireWire 800
6. 10/100/1000 Ethernet
7. Mini-DVI
 1. Built-in microphone
2. Built-in iSight video camera
3. Video camera indicator light
4. Left built-in speaker
5. Integrated infrared (IR) receiver
6. Right built-in speaker
7. Slot-load optical disc drive

Back to top

Next: iMac (Early 2009) Overview

 Service Training iMac
Introduction
Getting Started iMac (Early 2009) Overview
iMac Overview
Course Exercise
Product Overview
Important Hardware Features
iMac G5 Important Software Features
iMac G5 Overview Environmentally-Friendly Features
iMac G5 Service Issues
Diagnostic LEDs
Product Overview
Intel-based iMac
Intel-based iMac Overview The iMac (Early 2009) computer has a similar overall look as the previous iMac. Distinguishing exterior features are Mini DisplayPort (instead of mini
Intel-based iMac Service DVI port) and 4 USB ports (instead of 3 USB ports) on the rear, and a tapered front edge on the stand. The iMac (Early 2009) features fast Intel Core 2
Issues Duo processors, the latest generation of NVIDIA graphics, double the amount of memory across the line, and more hard drive capacity standard. A new
Diagnostic LEDs version of the Apple Keyboard is also included.

iMac (Mid 2007)

Introduction
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview
iMac (20-inch, Early 2009) and iMac (24-inch, Early 2009)
Tech Issues
Significant Issues
Important Hardware Features
Review
Exercise Answer Key The 20-inch and 24-inch models of the iMac (Early 2009) include the following updated features:
Larger standard hard drive capacity
Faster graphics controllers
Service Training
One additional USB 2.0 port (four total)
Apple Keyboard (2009) included
Contact Us Mini DisplayPort
Improved performance with DDR3 SDRAM and 1066 MHz memory bus speed
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Serial ATA SuperDrive standard
No FireWire 400 port; one FireWire 800 port
No video adapter in product box
Works with Apple Stereo Headset with microphone

The iMac (20-inch, Early 2009) has the following updates:

One base configuration instead of two

Faster Intel Core 2 Duo 2.66 GHz processor
2 GB RAM standard
320 GB drive standard
MCP79 system controller and integrated NVIDIA GeForce 9400M graphics controller

The iMac (24-inch, Early 2009) has the following updates:

Three base configurations instead of two (2008 20-inch "Better" model becomes the 2009 24-inch "Better" model)
Intel Core 2 Duo 2.66 GHz, 2.93 GHz, and 3.06 GHz processors standard (model-specific)
4 GB RAM standard
640 GB or 1 TB SATA 7200 rpm drive (model-specific)
Updated graphics processors:
Integrated NVIDIA GeForce 9400M ("Better" model)
NVIDIA GeForce GT 120 with 256MB of GDDR3 memory ("Best" model)
NVIDIA GeForce GT 130 with 512MB of GDDR3 memory ("Best" and "Ultimate" models)
ATI Radeon HD 4850 with 512MB of GDDR3 memory ("Best" and "Ultimate" models)

CTO options:
4 or 8 GB RAM
Hard drives (7200 rpm)
320 GB
640 GB
1 TB
3.06 GHz processor (model-specific)
NVIDIA GeForce GT130/512 MB memory (model-specific)
ATI Radeon HD 4850/512 MB memory (model-specific)
Apple Keyboard (2007) wired keyboard with numeric keypad
Wireless keyboard and mouse*
Apple Remote
Various Apple software titles
Various third-party software titles
Apple accessories (listed below, sold separately)

*CTO wireless keyboard and mice are pre-paired at the factory with the computer when purchased together.
Accessories:
Apple Remote (MA128G/B)
Apple USB Modem (MA034Z/A)
Mini-DP to DVI (Single-Link) video adapter (MB570Z/A)*
Mini-DP to DVI (Dual-Link) video adapter (MB571Z/A)*
Mini-DP to VGA video adapter (MB572Z/A)*

*Because of the display port update, Apple no longer provides a solution for composite or S-video out.

DIY (user-replaceable) parts:

RAM
Apple accessories

Note: This list will not be updated.

Important Software Features

The iMac (Early 2009) ships with these discs:

Mac OS X Install DVD: Mac OS X 10.5.6 (9G2030), BootCamp drivers, XCode Tools - 2Z691-6230
Applications Install DVD: iLife '09, AHT (version 3A156 (20-inch), 3A157 (24-inch)) - 2Z691-6231

The included Mac OS X 10.5.6 version has these changes:

The updated installer blocks installation on computers that don't ship with this OS version.
The installer is "unchained," which makes it simpler to reinstall bundled software like iLife.
The Energy Saver preference pane combines the Sleep and Options panes like the current generation of portables does.

Environmentally-Friendly Features

This product line continues Apple's commitment to a "greener Apple":

Highly recyclable aluminum enclosure

Arsenic-free glass
BFR-free internal components
PVC-free internal cables
Meets ENERGY STAR version 5.0 requirements
EPEAT Gold rating

Return to top

Next: iMac (Late 2009) Overview

 Service Training iMac
Introduction
Getting Started iMac (Late 2009) Overview
iMac Overview
Course Exercise
Product Overview
Important Hardware Features
iMac G5 Important Software Features
iMac G5 Overview
iMac G5 Service Issues
Diagnostic LEDs
Product Overview
Intel-based iMac The iMac (Late 2009) updates Apple's mid-range consumer desktop line and replaces the iMac (Early 2009). The iMac (Mid 2009) is a low-cost
Intel-based iMac Overview configuration and remains for sale.
Intel-based iMac Service
Issues
Diagnostic LEDs This update includes additional screen sizes, a slightly redesigned case, updated hardware specifications, additional CTO options, and the latest Bluetooth
keyboard and mouse.

iMac (Mid 2007)

Introduction
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview

iMac (27-inch, Late 2009) and iMac (21.5-inch, Late 2009)

Tech Issues
Visual Differences
Significant Issues

The outside of the iMac (Late 2009) has been redesigned. Here is a summary of the differences with previous models:
Review
Exercise Answer Key
The aluminum frame is no longer visible from the front. The glass appears to go all the way to the left, right, and top edges. The bottom edge with the
Apple logo is thinner.
Service Training The back is aluminum instead of black.
The two screen sizes are 21.5 inches (54.6 cm) and 27.0 inches (68.6 cm). The previous models' sizes were 20 inches (50.8 cm) and 24 inches (61.0 cm).
Contact Us The aspect ratio of the displays is 16:9, instead of 16:10, so they appear shorter for the same width.
The serial number is etched—instead of printed—on the bottom of the display stand.
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Important Hardware Features

Processor

The previous model dual-core iMac used the "Penryn" family of processors. iMac (21.5-inch and 27-inch, Late 2009) dual-core models use the
"Wolfdale" family of processors:

3.06 GHz Intel Core 2 Duo

3.33 GHz Intel Core 2 Duo (CTO)

iMac (27-inch, Late 2009) ultimate configuration uses the "Nehalem Lynnfield" family of processors. Instead of being "Core 2 Duo" these are Core i5
and Core i7, which have four processor cores per chip instead of two:

2.66 GHz Intel Core i5 (quad core)

2.8 GHz Intel Core i7 (quad core) (CTO)

Memory:

4 GB PC3-8500 (1066 MHz) DDR3 SO-DIMMs (2 x 2 GB) standard in all configurations

Maximum memory for all configurations is now 16 GB (4 x 4 GB) using 4 memory slots

Storage:

500 GB or 1 TB SATA 7200 rpm hard drive (model-specific)

2 TB SATA 7200 rpm hard drive (CTO, model-specific)

Graphics processors (updated):

ATI Radeon HD 4670 with 256 MB GDDR3 SDRAM dedicated graphics RAM (model-specific)
ATI Radeon HD 4850 with 512 MB GDDR3 SDRAM dedicated graphics RAM (model-specific)

Display resolution (updated):

21.5-inch: 1920 x 1080; 17% larger than the 20-inch and 90% of the 24-inch size
27-inch: 2560 x 1440; 60% larger than the 24-inch sizes

Expansion:

SD card slot

Accessories (updated):
Apple Wireless Keyboard (2009)
Magic Mouse

Important Software Features

iMac (21.5-inch, Late 2009) "Good" and "Better" configurations, and iMac (27-inch, Late 2009) "Best" configuration, originally shipped with the
following software discs:

Mac OS X Install DVD: A CPU-specific build of Mac OS X 10.6.1 (10A2155) - 2Z691-6588

Disc 2: Applications disc - 2Z691-6589

iMac (27-inch, Late 2009) "Ultimate" configuration originally shipped with the following software discs:

Mac OS X Install DVD: A CPU-specific build of Mac OS X 10.6.2 (10C2234)

Disc 2: Applications disc

Notes

It is very important that the correct system software is installed and used on each model of iMac (Late 2009), or unexpected computer behavior may
occur. For more information, please refer to the following Apple support article:

TS3101, "iMac (Late 2009): Using the correct Mac OS X system software"

The most significant software changes are to support the Apple Wireless Keyboard (2009) and Magic Mouse. Like any CPU-specific build, there are
behind-the-scenes driver-software changes to match any changes in the underlying hardware.

The exact build and version numbers may change. For more information, please refer to the following Apple support article:

HT1159, "Mac OS X versions (builds) included with Intel-based Mac computers"

CPU-specific builds of Mac OS X are not tested on computers other than those that come with them. Most changes are rolled into the next available Mac
OS X update.

Although standalone 10.6.1 builds start with "10B", the CPU-specific build above is a later build sequence, even though its "10A" comes before it
alphabetically.

Return to top

Next: iMac (Mid 2010) Overview

 Service Training iMac
Introduction
Getting Started iMac (Mid 2010) Overview
iMac Overview
Course Exercise
Product Overview
Important Hardware Features
iMac G5 Important Software Features
iMac G5 Overview
iMac G5 Service Issues
Diagnostic LEDs
Product Overview
Intel-based iMac The iMac (Mid 2010) family replaces the iMac (Late 2009) family. It includes updated models with new options such as a solid-state drive, faster
Intel-based iMac Overview processors, better graphics, and an additional option for input devices.
Intel-based iMac Service
Issues
Diagnostic LEDs

iMac (Mid 2007)

Introduction
Significant Features
Special Tools
Special Procedures
Diagnostic LEDs

iMac (Early 2008)

iMac (Early 2008) Overview

iMac (Mid-Late 2009)

iMac (Early 2009) Overview
iMac (Late 2009) Overview

iMac (Mid 2010)

iMac (Mid 2010) Overview
iMac (21.5-inch, Mid 2010) and iMac (27-inch, Mid 2010)
Tech Issues
Significant Issues
Important Hardware Features
Review
Exercise Answer Key The iMac (Mid 2010) includes the following new or updated features:

Service Training Processor

Contact Us The iMac (Mid 2010) brings the Intel Core i3 and Core i5 processors to the entire iMac line, replacing the Intel Core 2 Duo processors on the low-end
models. These processors offer better performance for lower energy usage:
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3.06 GHz dual core Intel Core i3
3.20 GHz dual core Intel Core i3
2.80 GHz quad core Intel Core i5
3.60 GHz dual core Intel Core i5
2.93 GHz quad core Intel Core i7

Memory:

Faster 1333 MHz SDRAM

Four RAM slots, each of which can accept a 2 GB or 4 GB SO-DIMM up to 16GB
Main memory PC3-10600, DDR 1333 MHz, 204-pin, ships with 2 x 1333 MHz SO-DIMMs

Storage:

Solid-State Drive (SSD) options [for iMac (27-inch, Mid 2010) only]:

256 GB SSD (SSD only, without a hard drive)

256 GB SSD + 1 TB Hard Drive
256 GB SSD + 2 TB Hard Drive

Note: If the customer orders an SSD in addition to a hard drive, Mac OS X is installed on the hard drive.

Graphics and video support:

AMD Radeon HD 4670 graphics processor with 256 MB of GDDR3 SDRAM memory
AMD Radeon HD 5670 graphics processor with 512 MB of GDDR3 SDRAM memory
AMD Radeon HD 5750 graphics processor with 1 GB of GDDR5 SDRAM memory

Expansion:

SDXC-compatible SD card reader slot

CTO options:

Faster processor
Solid-State Drive
More powerful GPU
Additional Memory
Apple Magic Trackpad
Apple Battery Charger

DIY (user-replaceable) parts:

RAM
Some Apple accessories

Important Software Features

The iMac (Mid 2010) ships with Mac OS X 10.6.3. When you first turn on the iMac (Mid 2010), it displays an iMac-only software update:

Mac OS X 10.6.4 Update for iMac (Mid 2010)

This update installs Mac OS X 10.6.4 and includes full support for Magic Trackpad. It also resolves multiple issues related to pairing Bluetooth devices,
graphics performance, and font management.

Notes:

Do not install the standalone Mac OS X 10.6.4 update on the iMac (Mid 2010); the installer displays an error if you try.
If customers have issues with the iMac (Mid 2010), especially related to using Magic Trackpad, ensure they install all software updates before
performing additional troubleshooting.

Return to top

Next: Significant Issues

 Service Training iMac
Introduction Significant Issues
Getting Started
iMac Overview iMac G5
Course Exercise Intel-based iMac Computers

iMac G5
iMac G5 Overview iMac G5
iMac G5 Service Issues
Diagnostic LEDs
iMac G5: Fans are running at a constant high speed
Intel-based iMac The fans on the iMac G5 may run at a constant high speed, or ramp very quickly to high speed. The fans do not vary once the high speed is reached. If
Intel-based iMac Overview the fan speed does vary, or makes an objectionable noise which varies with the speed of the fans, see article 303321 iMac G5: Troubleshooting loud fan
Intel-based iMac Service noise.
Issues
Diagnostic LEDs
iMac G5: My computer stops responding during startup
iMac (Mid 2007) Several things could make your iMac G5 stop responding as it starts up. Some of the solutions involve reinstalling software on the hard disk or replacing
Introduction hardware components. Follow the steps below to get your iMac G5 working again.
Significant Features
Special Tools
Special Procedures iMac G5 (Ambient Light Sensor): About the Ambient Light Sensor
Diagnostic LEDs The iMac G5 (Ambient Light Sensor) contains an Ambient Light Sensor on the underside of the display bezel that adjusts the brightness of the sleep
indicator light according to the level of the surrounding light.
iMac (Early 2008)
iMac (Early 2008) Overview
About the iMac G5 Video Out port and video mirroring
You can use the video mirroring feature of an iMac G5 and iMac G5 (Ambient Light Sensor) when a display is connected to the video out port.
iMac (Mid-Late 2009)
iMac (Early 2009) Overview
iMac (Late 2009) Overview
Powering an accessory through the computer's USB port
The USB ports on Mac computers provide 5 V and 500 mA for each port, regardless of whether the port is USB 1.1 or USB 2.0. This is in compliance
iMac (Mid 2010) with USB specifications.
iMac (Mid 2010) Overview

Tech Issues iMac G5 internal Bluetooth module shows that it's "Not Available"
If you have an iMac G5 computer with an internal Bluetooth module that isn't accepting input from your Apple Wireless Keyboard and Apple Wireless
Significant Issues
Mouse, here's how to troubleshoot the issue.

Review 1. Unplug all USB accessories from the computer.

Exercise Answer Key 2. Shut down the computer (if necessary, by pressing and holding the power button on the back of the computer).
3. Remove the power cord from the computer for one minute.
Service Training 4. Plug the computer back in and start it up, leaving all USB accessories disconnected. The Bluetooth keyboard and mouse should pair normally at this
point—test them to be sure.
Contact Us 5. Reconnect the USB devices.

Printer Friendly
iMac G5 (Ambient Light Sensor): Computer starts up to flashing question mark on first use
Some new iMac G5 (Ambient Light Sensor) computers, both 17-inch and 20-inch models, may start up to a flashing question mark the first time you turn
them on. If you start up the computer from the Install disc, Drive Setup on the Install disc may show that the hard drive has multiple partitions.

Intel-based iMac

Intel-based iMac, Intel-based Mac mini: How to reset the System Management Controller
The System Management Controller (SMC) is a chip on the logic board that controls all power functions for your computer. If your computer is
experiencing any power issue, resetting the SMC may resolve it.

iMac (Early 2006) Won't Mount in Target Disk Mode on Mac OS X 10.3 or Earlier
If you start up an iMac (Early 2006) in Target Disk Mode, it does not appear on a computer running Mac OS X 10.3 or earlier. Target Disk Mode works
fine on computers running Mac OS X 10.4 or later.

There are no issues going the other direction - if you start up a computer with Mac OS X 10.3 or earlier in Target Disk Mode, it appears when connected
to an iMac (Early 2006) computer.

The reason for this is that Intel-based Mac computers use a GPT disk partition map. This can only be read by other Intel-based Mac computers and by
PowerPC-based Mac computers running Mac OS X 10.4 or later.

iMac (Early 2006): Starting Up Into Apple Hardware Test

Apple Hardware Test is used to check your computer for hardware issues. It's a way to determine whether an issue is caused by a hardware or a software
configuration issue. It contains a suite of diagnostics that will test the hardware of your computer. An invisible partition on DVD 1 that came with your
computer contains Apple Hardware Test.

To start your computer up in Apple Hardware Test:

1. If the computer is already on, insert DVD 1 into the optical disc drive. If the computer is not on, turn it on and insert the disc as soon as possible
after startup.
2. Hold down the "D" key before the gray screen appears during the startup process. (The computer is not case-sensitive at this point so it doesn't
matter whether you have the caps lock key on or off - whether you use uppercase or lowercase D.)
3. It takes a few minutes for Apple Hardware Test to start up and inspect your hardware configuration. While this is taking place, an icon appears on
the screen. When the process is complete, you are asked to pick a language.
4. Select your language and click the right arrow.
5. The Apple Hardware Test console appears. You can choose what sort of test or tests to perform.

About Shared Graphics Memory

iMac (Mid 2006 17-inch) uses the Intel GMA950 graphics controller for video output to the built-in display as well as the mini-DVI port. This graphics
chip set is different from previous iMac models, because it shares the main system memory of the computer rather than having a dedicated amount of
graphics memory. The GMA950 allocates a base amount of 64 MB for video and 16 MB for boot processes on startup. This leaves 432 MB of SDRAM
available to Mac OS X in a standard system (configured with 512 MB SDRAM).
Mac OS X makes the 16 MB used for startup available to the graphics processor for video texturing if needed. That provides a maximum of 80 MB for
video processing. 3D and graphics-intensive applications are the most common types of applications that request more system memory for graphics use.

Graphics Performance
For best graphics performance, your iMac (Mid 2006 17-inch) ships from Apple with two equal-sized SO-DIMMs installed, one in each slot. When you
install memory in your iMac (Mid 2006 17-inch) in equal-sized pairs, the computer gains some performance benefits from this memory being
interleaved. If you upgrade the memory in your iMac (Mid 2006 17-inch), make sure you have matching size SO-DIMMs (both in terms of memory size
and in speed) in each slot for best graphics performance.

Bluetooth Requires External Third-Party USB Module

The iMac (Mid 2006 17-inch) is not equipped with internal Bluetooth antennas. The existing Bluetooth card used in other iMac (Early 2006)
configurations can not be used to upgrade these units to Bluetooth.

Customers who want Bluetooth support on the iMac (Mid 2006 17-inch) must use an external third-party USB Bluetooth module.

iMac Starts Up To Black Screen

An iMac (17-inch Mid 2006) may start up to a black screen. The situation may recur regardless of whether the computer is started up "cold" or restarted.
In this case, if you hold down the power key to shut the computer down and then try to start it up again, the situation would not be resolved.

If this occurs, the situation can be resolved by resetting NVRAM. The computer should display a gray screen, then start normally.

Boot Camp Fails to Install on Some Units

On some iMac (Mid 2006 17-inch) computers, Boot Camp may fail to install if the Mighty Mouse is plugged into one of the USB ports on the back of
your iMac. Using another mouse during installation or connecting the Mighty Mouse to the keyboard allows Boot Camp to install without issue.

Windows XP Graphics Properties Identify the iMac (Mid 2006 17-inch) as Portable
When started up from a Windows XP partition on the iMac (Mid 2006 17-inch), the graphics properties show a power settings options button. The
computer is seen as a portable computer with power settings option for running on battery. There is no workaround for this issue.

TV Out Fails to Sync Video when Starting Up Windows XP

TV output fails to sync properly with the iMac (Mid 2006 17-inch) when starting up in Windows XP. The TV is detected as a VGA display. There is no
workaround for this issue.

Memory Issues
The iMac (17-inch Late 2006), iMac (20-inch Late 2006), and iMac (24-Inch) all support up to 3 GB of memory, These iMac computers come with a
minimum of 512 MB of 667 GHz PC2-5300 Double Data Rate 2 (DDR2) Small Outline Dual Inline Memory Modules (SO-DIMMs).

The two SO-DIMM slots are stacked (top and bottom) on the logic board behind the access door. A 512 MB, 1 GB, or 2 GB memory module may be
installed for a maximum of 3 GB of memory.

Although these iMac computers will accept up to a 2 GB SO-DIMM in each of the two memory slots, the iMac will only support 3 GB total memory. If
you want to maximize the amount of SDRAM in your computer, install a 2 GB SO-DIMM in one slot and a 1GB SO-DIMM in the other

If you do install a 2 GB SO-DIMM in both the bottom and top memory slots of the computer, the About This Mac window and Apple System Profiler
will both show that you have 4 GB of SDRAM installed. However, Activity Monitor and other similar applications will reveal that only 3 GB of SDRAM
has been addressed for use by the computer. This is normal behavior.

Also, since there is a separate video card in these three iMac computers, there is no need to pair DIMMs for maximum shared graphics performance. The
iMac (17-inch Late 2006 CD) model, however, does benefit from DIMM pairing since it uses shared graphics memory.

iMac Unexpectedly Shuts Down or Restarts

Customers may report their iMac (Mid 2007) or iMac (Early 2008) intermittently shuts down or restarts without warning. The shutdown or restart may
occur without warning during heavy usage, while attempting to put the computer to sleep, or while the computer is idle.

Replacing the DC Power Supply/SATA/Inverter cable (pn 922-8188) on iMac (20-inch, Mid 2007) or iMac (20-inch, Early 2008) computers if the
customer reports repeated shutdowns or restarts, may resolve the issue.

Diagnostic LEDs
Depending on iMac model, there are either three or four built-in diagnostic LEDs on the logic board that can help troubleshoot the computer.

On the iMac (21.5-inch, Late 2009), Diagnostic LEDs are located on the bottom right edge of logic board, whereas on the iMac (27-inch, Late 2009),
they are located on the bottom left edge of the logic board.

Diagnostic LEDs for both models are under a piece of black mylar tape and can only be seen when looking through the lower vents of the enclosure.

Refer to the Apple Technician Guide for more information about the diagnostic LEDs and how to interpret them.

Here is an illustration of both models highlighting the location of the diagnostic LEDs:
 iMac (21.5-inch, Mid 2010) Diagnostic LEDs iMac (27-inch, Mid 2010) Diagnostic LEDs

iMac (Early 2009) Logic Board Handling

The logic board in the iMac (Early 2009) has an odd shape that is easily mishandled when removing it.

Tip: Always use two hands to support the logic board and heat sink. Handling the board incorrectly could flex the board and damage the chips and
circuitry. Never handle the board by the heat sink.

SD Card Slot
iMac (Late 2009) includes a secure digital (SD) card slot on the right side under the optical drive slot. This is the same kind of slot previously included
with some portable computer models. The only other slot on the iMac (Late 2009) is for the slot-loading SuperDrive.

For more information, please see Apple support article HT3553, "About the SD card slot".

The SD card slot does not "grab" the card the way some SD card slots do. However, because SD cards are treated like a disk volume, make sure to eject
the disk in the Finder or Disk Utility before removing it. If you don't, you will see an inappropriate disk removal dialog.

Mac OS X recognizes SD cards formatted for many common cameras. When you insert the card, iPhoto or Image Capture may open. If you want to
change that behavior, see Apple support article TA26553, "iPhoto: How to Change the 'Open Automatically' Preference."

iMac (Late 2009) SD Card Slot

 Examples of Card Types
Typical SD Card
Not Supported in SD Card Slot
Target Display Mode
The Mini DisplayPort on the rear panel of the iMac (21-inch, Late 2009) lets you connect an external display, including the Apple LED Cinema Display,
to your iMac.

On the iMac (27-inch, Late 2009) model, the same port offers both output and input, selectable with a hot key. So you can connect any external source
that has DisplayPort output — including a MacBook or MacBook Pro — and use your iMac (27-inch, Late 2009) as a display.

This feature is called "Target Display Mode." You are probably already familiar with the Mac feature called Target Disk Mode. When you put a
computer in Target Disk Mode, it acts like a hard drive when you connect it to a second computer. When you put a computer in Target Display Mode, it
acts like a display when you connect it to a second computer.

Note: If the computer in Target Display Mode is the "target," then the computer using it as a display is the "source." In the example below, the iMac (27-
inch, Late 2009) is the target, and the MacBook Pro with mini-DisplayPort connector is the source.

While the display of the target computer shows video from the source computer, the target computer is still running and providing any network or local
services. The target computer acts like a "headless" computer (without a display); it's running, but you can't directly see what's going on while the source
computer is using the target computer's display.

Tip: You could use Mac OS X Screen Sharing to view the target computer's screen on another computer.

For more information, please refer to Apple support article HT3924, "Using a 27-inch iMac as an external display"

Logic Board Test Points

Test points, which can be used with a multimeter to verify proper power flow, are accessible on the logic board of iMac (Late 2009) models when the
LCD panel is removed.

Caution: Technicians should use extreme caution when performing measurements using these test points on a live computer.

The Apple Technician Guide for this product contains several safety tips and guidelines for these procedures.

Technicians should refer to the Apple Technician Guide for more information about the test points and how to safely use them to measure various
voltages during troubleshooting.

Here is an illustration of the iMac (21.5-inch, Late 2009) highlighting the location of the test points:
Exposed Power Supply
When all models of the iMac (Mid 2010) are plugged in, be aware that the power supply contains high voltages that pose a potential hazard to your
personal safety. You do not need to have the unit booted in order for this shock hazard to be present. Simply having the computer plugged in will supply
power to the power supply. This means that you must be extremely careful to avoid touching the power supply at any time if the computer is plugged in.

In addition, if the unit needs to be plugged in for LED checks or similar troubleshooting, you must NOT be wearing an ESD wrist strap. Doing so means
that any shock you receive could be that much more dangerous since you would be directly connected to ground.

Never work on or near the power supply with the unit plugged in, and as a further precaution always make sure the unit is unplugged when working on it
whenever the front bezel is removed.

In addition, avoid touching the exposed power supply for a few minutes after the computer has been unplugged. The components inside the power supply
can store an electrical charge for a few minutes before they slowly drain their stored charge.

This illustration from the iMac (Mid 2010) Technician Guides shows the location of the power supply in both models. Please note that this caution
applies to both models:

Power Supply Location Power Supply Location

iMac (21.5-inch, Mid 2010) iMac (27-inch, Mid 2010)
WARNING: Use extreme caution when working around the power supply. The power supply contains a high voltage capacitor that may remain charged
for several minutes even when the computer is unplugged. Never touch the leads on the top side of the power supply, especially those near the warning
sign.

Tip: If the computer is shut down by removing the power cord, allow the power supply at least 2 to 3 minutes to discharge the capacitors before handling
it. However, if you select “Shut Down” via the Apple menu, the computer will discharge the power supply capacitor almost immediately.

LED Backlight Board

Be aware that the LED Backlight Board in all models of the iMac (mid 2010) contains high voltages that pose a potential hazard to your personal safety.
You do not need to have the unit turned on or even plugged in, in order for this shock hazard to be present. This means that you must be extremely
careful to avoid touching the LED Backlight Board for several minutes after the computer is turned off and unplugged.

This illustration from the iMac (Mid 2010) Technician Guides shows the location of the LED Backlight Board for both models. Please note that this
caution applies to both models:

LED Backlight Board Location LED Backlight Board Location

iMac (21.5-inch, Mid 2010) iMac (27-inch, Mid 2010)
WARNING: Use extreme caution when working around the capacitors in top right corner of the LED Backlight Board, which contain high-voltage that
may remain charged for several minutes even when computer is unplugged. Never touch leads on top side of the LED Backlight Board.

Tip: After shutting down and unplugging the computer, allow the LED Backlight Board at least 2 to 3 minutes to discharge the capacitors before
handling it. However, if you select “Shut Down” via the Apple menu, the computer will discharge the capacitors almost immediately.

Back to top

Next: Exercise Answer Key

 Service Training iMac
Introduction Exercise Answer Key
Getting Started
iMac Overview Compare your answers to those shown here. Correct answers are in bold.
Course Exercise

iMac G5 iMac G5
iMac G5 Overview Access and download the service manuals for the iMac G5 (17-inch), iMac G5 (ALS), and iMac G5 (17-inch iSight). Once you have the manuals
iMac G5 Service Issues downloaded, answer the following questions and do the following activities:
Diagnostic LEDs
1. Does the iMac G5 (ALS) have an internal power button? (Hint: Search the service manual PDF)
Intel-based iMac
Intel-based iMac Overview Yes it does. It is located to the left of the LEDs.
Intel-based iMac Service
Issues 2. You are troubleshooting an iMac G5 that does not read DVDs. What is the first thing you should check according to Apple resources?
Diagnostic LEDs
You should try a known good CD or DVD in the unit.
iMac (Mid 2007)
3. You are trying to see if an IR remote for an iMac (iSight) is working. What is the recommended procedure to do this?
Introduction
Significant Features
1. Turn on a video camera and set it to video mode.
Special Tools
2. Point the IR remote toward the video camera lens and press any button on the remote.
Special Procedures
3. If you see flashes on the screen, the remote is working correctly.
Diagnostic LEDs

iMac (Early 2008) 4. Review and compare the steps needed to access the logic board on an iMac G5 (ALS) and an iMac (iSight).
iMac (Early 2008) Overview

iMac (Mid-Late 2009) Intel-based iMac

iMac (Early 2009) Overview 1. How do you start up in Apple Service Diagnostic on an iMac (Early 2006)?
iMac (Late 2009) Overview
Hold down the D key at startup.
iMac (Mid 2010)
iMac (Mid 2010) Overview 2. You have accessed the diagnostic LEDs on an iMac (Late 2006) and see that LED #1 is lit. What does this indicate?

It indicates that the unit is plugged in and the power supply is working.
Tech Issues
Significant Issues 3. Access and download the service manuals for the iMac (17-inch Late 2006) and the iMac (24-inch). Compare how each computer is opened up for
internal access.
Review 4. If an iMac (Early 2006 17-inch) is plugged in, what precautions must you take if the computer is opened up?
Exercise Answer Key
You need to be very careful not to touch the power supply. Unless you absolutely must have power, unplug the computer.
Service Training
5. You are about to troubleshoot an iMac (Early 2006) for a power supply related issue. An associate recommends using the diagnostic LEDs. Is this
Contact Us good advice?

Printer Friendly No, it is not. That model of iMac does not contain diagnostic LEDs.

iMac (Mid 2007)

1. List the special tools needed to open up and service an iMac (Mid 2007).

Suction Cups (922-8252)

Anti-Static Lint Free Gloves (922-8253)
Lint Free Polishing Cloth (922-8245)
Six Inch Silicone Roller (922-8261)
Sticky Sheets (pack of 50) (922-8262)
ESD Bags (24x20) (922-8258)
Microfoam bags (24x20) (922-8259)
iKlear Apple Polish or Brillianize anti-static spray cleaning solution

2. Another technician is about to remove the glass front panel from an iMac (Mid 2007) using a nylon probe to pry the glass off of the magnets. He
asks if this will work. What do say to him?

You tell him that he is risking breaking the glass unless he follows the recommended procedures.

3. What do you use to clean the inner surface of the glass panel?

Six Inch Silicone Roller (922-8261)

4. What do you use to clean the outer surface of the glass panel?

iKlear Apple Polish or Brillianize anti-static spray cleaning solution

iMac (Early 2008)

1. A customer asks if he can use the RAM memory he installed in his iMac (Mid 2007) in his new iMac (Early 2008). What is your answer?

The RAM from the iMac (Mid 2007), which used PC2-5300 (667 MHz) SO-DIMMs, will not function in the iMac (Early 2008), which uses
faster PC2-6400 (800 MHz) SO-DIMMs.

iMac (Early 2009)

1. When removing the iMac (Early 2009) logic board, you should grasp and handle the board _____?

A. by its circuits
B. by its heat sink
C. using one hand
D. using two hands

Next: This concludes the iMac course.