Mobile Telephone Networks Proprietary Limited

216 14th Avenue, Fairland, Roodepoort, 2196 Private Bag 9955, Cresta 2118, South Africa
T +27 (0) 11 912 3000 F + 27 (0) 11 912 4341
Website: www.mtnbusiness.com

CUSTOMER ACCOUNT NUMBER DEALER CODE

MTN Business Mobile Order Form - SME

The Service, as detailed below, is provided by Mobile Telephone Networks (Pty) Ltd, referred to as MTN Business. This Mobile
Order is submitted pursuant to a Subscriber Agreement, product specific and/or promotional terms and conditions, found on
our website at http://www.mtnbusiness.com/za/en/downloads/Pages/Agreements.aspx and http://www.mtnbusiness.com/za/
en/Downloads/pages/product-terms-and-conditions.aspx, respectively. Together with this Mobile Order, sets out the terms and
conditions for the provision and use of the Service as detailed below. All services shall be for a period of 24 months unless
stated otherwise.
Customer Information
Registered Company Name Company Type
Company Registration Number VAT Number
Telephone
Physical Address
Postal Address
Director/Owner’s Name ID Number
Billing Information
Contact Name Designation
Contact Number Bill Delivery Method Email
Email Payment Method Direct Debit EFT Credit Card
Direct Debit Mandate
Bank Instructions to your Bank
Please debit my bank account as stated in favour of Mobile Telephone
Branch Networks (Pty) Ltd monthly under this agreement.
Branch Code
Account Type
Account Number Signature
Account Holder
Delivery Address
Physical Address
Contact Person Contact Number
Service Order (if more than 5 lines are required, use an Annexure)

Package Once Off Cost Monthly Subscription

MSISDN Order Type Package Name and Device Tariff Code Term Qty
Code Per Line Per Line

Out of Bundle Data Charges

In terms of the ICASA End User Service Charter regulations, no customer may be charged out of bundle for data services unless the customer
has explicitly consented to out of bundle charges. Should you not consent in the space provided below, out of bundle data will be barred once
inclusive value and/or bundles have been depleted. Customers will be required to buy a bundle to continue to use the service.

Opt IN to ‘Out of Bundle’ Data Usage

Acceptance of Order
By signing this order form, the Customer accepts the MTN Business Subscriber Agreement, and product- specific and promotional terms and
conditions, which are available on our website. The customer consents to a credit check being performed for
this order as required.
This request for Services is made by an Authorised Representative on behalf of the Customer.
Name: Designation:

Signature: Date:
This request for Services is witnessed by an Authorised Representative on behalf of MTN.
Name: Designation:

Signature: Date:

© 2019 Mobile Telephone Networks (Pty) Ltd. All Rights Reserved. MTN Business Mobile Order Form - SME | Version 1.0 | South Africa
Business Subscriber Terms
3. Consent
1. Contract You voluntarily consent to us using a third
In addition to this document, there are other party (like a credit bureau) to record, assess
specific terms and documents that apply to your credit-worthiness, or monitor your
the services you may access under the payments to us.
contract, such as the terms and conditions for
specific promotions and package options. 4. Your Identity
You voluntarily agree to comply with all
You need to sign the attached application applicable laws, including Regulation of
form and voluntarily agree to all the terms in Interception of Communications and
all the documents that apply to both of us Provision of Communication-related
(including product terms, conditions, the Information Act, 2008 (RICA). You are
terms of which are incorporated into these legally required to verify your identity in a
terms). There will only be a binding contract face-to-face process when registering a SIM
after we activate your SIM card. These terms card with us. Please produce the following:
must be preferred if there is any conflict in
any of the contract documents. ▪ original identity document, passport or
refugee document; and
You can get copies of all contract documents ▪ proof of residential address.
from any MTN store, or online at
www.mtn.co.za. Keep all documents we If you transfer your SIM card to anyone other
hand you when we deliver your mobile device than a family member, both of you must visit
and your MTN Invoice. Produce them when our RICA officer to change ownership. The
questioning anything relating to your contract other person must also produce an identity
or what we provide to you. In the contract, document and proof of residence.
MTN or ‘we’ or ‘us’ or ‘our’ means Mobile
Telephone Networks (Pty) Ltd 5. Theft, Loss or Damage
(1993/001436/07). All risk for loss, use, damage or theft of a SIM
card or mobile device passes on delivery of
2. Activation and Period them to you (or to any person chosen by you
Your application will be regarded as to accept them for you).
accepted when we activate your SIM card.
This will allow you to use the MTN network If a SIM card is lost or stolen, you must
services. We will be responsible for delays or request us to suspend it. We will blacklist the
cancellation (unless due to any cause device and provide you with an ITC reference
beyond our control). number. You are then legally required to
report the crime to the South African Police
We will regard your SIM card as activated at Services and give them the ITC reference
our premises and connection charges may number. You remain liable for all costs and
apply to activations. charges until we received your request to
suspend your SIM card. You are responsible
The initial contract period will be in the for insuring your mobile device against any
application form (usually 24-months unless loss, theft or damage. If your mobile device
otherwise specified) starting when the SIM is lost, stolen or damaged, you still have to
card is activated. Unless we provide pay for the contract.
otherwise, your contract will continue month-
to-month when the initial contract period 6. Ownership
ends, and the most recent product and We own the mobile device until you have
service terms and conditions will apply to the paid the full value of the device over the initial
month-to-month services. term of your contract. Your monthly

© 2019 Mobile Telephone Networks (Pty) Ltd. All Rights Reserved. MTN Business Mobile Order Form - SME | Version 1.0 | South Africa
 subscription may include such payment. appear as locally originating or
terminating calls;
7. SIM Card and Mobile Device ▪ you may not sell, or attempt to sell, or
Although you do not own the mobile number otherwise provide commercial services
nor the SIM card, you may retain the mobile using the SIM card, device or network to
number if you port to another network or any third party without our express prior
service provider. When using the SIM card written consent;
and device on our network you must comply ▪ you may not use a SIM card overlay to
with our rules. You: access services on our network;

▪ must only use the services for lawful If we suspect that you are not complying with
purposes; the rules listed above we will suspend your
▪ must only use a mobile device which is services immediately without notice to you.
approved by ICASA or any other relevant
authorities; 8. Payment
▪ must not reverse engineer, decompile, You must pay us at our premises, or into our
modify or tamper with any software on bank account, within 21 business days from
any SIM card or mobile device and you the date we invoice you.
must prevent anyone else from doing so;
▪ must not use our SIM card, mobile device, You may pay by debit order. Our bank
network or services for any fraudulent or account and details will appear in each
other unlawful purpose; monthly bill we send you.
▪ must not use our services, in an attempt
to retain any direct financial gain, for If you pay by debit order or by other
example, where your financial gain results electronic means, your bank (or other third
from the differences in termination party) is your agent. You carry the risk of the
charges payable by us for calls on our payment until we receive payment at our
network or the difference between premises or at our bank.
termination charges and your service
charges; If we receive returned debit orders from your
▪ must not use or operate, whether directly bank, you will have to pay a debit order return
or through a third party, any SIM card, fee. We may, subject to any legal restrictions,
mobile device or apparatus to route or re- process your debit order via NAEDO (Non-
route voice, data, messages or other authenticated early debit order) or change
network services on, from or to the the debit order date. If you dispute any
network using a GSM gateway or any charge, you must still pay the undisputed
other apparatus commonly known as a amounts.
'SIM box’;
▪ must not use a SIM card, mobile device or 9. Credit Limit
apparatus used to forward or divert To protect you and us from you incurring
network services with the intention of charges you might not be able to pay, we
reducing your charges for that Call; may limit the charges you may incur
▪ must not re-originate international calls or in any month and may notify you of any
refile incoming traffic or engage in any change to this credit limit.
activity which may negatively affect the
network and compromise the quality of We will disclose the credit limit on the bill or
service provided to you and other invoice and set it according to our credit-
customers; vetting criteria. To protect us we may
▪ must not change any number with another suspend your service if you exceed the credit
number in an attempt to make limit. Should this occur, please seek
international incoming or outgoing calls assistance from our call centre or visit the

© 2019 Mobile Telephone Networks (Pty) Ltd. All Rights Reserved. MTN Business Mobile Order Form - SME | Version 1.0 | South Africa
 nearest store. accept them, you may end the contract by
notifying us, subject to clause 15.
You will still have to pay the actual charges if
they exceed the credit limit. This is not an Notwithstanding anything to the contrary
agreed charge or usage limit between us. We contained herein, standard charges will apply
cannot promise to limit charges incurred after the contract term.
above the credit limit.
Please note that only the first SIM is free, the
10. International Roaming Customer and End User will be charged for
At least five business days before you leave new SIM’s and SIM swaps.
your country of residence you must ask us to
permit you to use your SIM card for our 12. Additional Use
services while out of the country. You may be You will have to pay additional charges for
required to pay us a security deposit before additional use if you exceed the number of
we activate your SIM card for roaming voice minutes, SMSs or data included in your
services. package option or price-plan.

When you apply, we will provide a copy of the 13. Your Right to Terminate
specific terms relating to international By notifying us, you may end the contract, but
roaming. The terms are also available in you may still have to pay termination
store and on our website. Please visit these charges.
pages before you travel and read all the
relevant information. In particular, you may end the contract by
notifying us before the end of the initial
International roaming is expensive. Before contract period, or before you ‘port’ to
you leave, check our website for details on another network or service provider but you
charges for international roaming. We also will be liable for termination charges.
strongly advise that you check your user
manual for your mobile device and learn how When the contract continues on a month-to-
to disable voice, SMS, data, Wi-Fi, month basis you may end it at the end of a
application or email settings on your mobile particular month, provided you notify us
device before you leave. before the end of the relevant month.

11. Charges If we fail to remedy any alleged breach of

You voluntarily confirm that the package contract, you may end the contract, but only
option or price-plan has been explained to after you:
you and that you understand and voluntarily
agree to it. You voluntarily agree to accept ▪ Notify us of the alleged breach;
the charges included with each package ▪ specify the nature and extent of the
option or price-plan (either with or without a breach; and
mobile device). ▪ state your intention to end the contract if
we do not remedy the breach within 20
You must pay all the applicable charges due business days.
to us at the rates detailed on our website,
your package option or price-plan terms. By notifying you in advance, we may change,
withdraw, amend or substitute:
After any promotion ends charges will revert
to the standard charges. ▪ the contract or the charges;
▪ any repair, replacement or refund terms;
By notifying you in advance, we may amend ▪ the charges, price list, credit limit or usage
charges from time to time and if you do not limit; or

© 2019 Mobile Telephone Networks (Pty) Ltd. All Rights Reserved. MTN Business Mobile Order Form - SME | Version 1.0 | South Africa
 failure to comply with any obligations arising ▪ we fail to supply or deliver any mobile
from any cause beyond our control, device or SIM card on the required date
including: or time.
▪ Our cumulative maximum liability for all
▪ network maintenance; claims, actions, demands and
▪ technical network problems; proceedings, irrespective of cause is
▪ cancellation of operating licences; limited to one month’s subscription you
▪ acts beyond human control, such as actually pay us in terms of the contract.
natural disasters;
▪ governmental acts or omissions, such as 1. Notice and Address
controls, restrictions and prohibitions Where you must give us notice, it must be in
whether local or national; writing, but not by SMS or telefax unless
▪ fraud perpetrated by independent third otherwise stated. You must give it at least 20
parties; business days before or after a certain event.
▪ scams, phishing, spamming or any other You must use the contact details indicated on
related unlawful activities by third parties; your bill or invoice.
▪ third party defaults, such as by suppliers,
agents or sub-contractors; and Where we must give you notice it may be in
▪ coercive collective action, such as strikes, any form of writing (including SMS and
lockouts and protests. email). We must give it at least 20 business
days before or within 20 business days after
1. Liability a certain event. We may only reduce or
Subject to a fixed limit, we accept liability extend the period when absolutely and
for loss or damages suffered by you, legally necessary to do so.
which are directly caused by us and we
are responsible for in law, unless: Where applicable we may sign the notice
electronically.
▪ our services are interrupted, suspended
or cancelled through no neglect or failure Either of us may change our physical
to act by us (or any of our employees or addresses to any other physical address in
agents); or South Africa by notifying the other. All legal
▪ we are legally allowed to suspend your documents will be delivered to those
access to, or use of, our services; or addresses.
▪ it results from using any mobile device we
1. Privacy Policy
supply to you relating to the contract
(including the use of any self-service We respect your privacy and you voluntarily
features available to you); or agree to abide by our privacy policy, which
▪ it results from any fraudulent activity, can be viewed at www.mtn.co.za.
including online banking, cell phone
banking, application and/web-based 1. Your Agreement
banking, SIM cards or number portability; You voluntarily confirm having read and
or understood the terms and documents
▪ it results from any act or omission beyond forming part of the binding contract and
our control or that of our employees or voluntarily agree to be bound by them.
agents.

We do not accept liability for loss or

damage if:

▪ we don’t suspend your services if you

exceed the credit limit; or

Signed at (place):_____________________
Subscriber Name:_____________________
Signature:____________________________
Date:________________________________

© 2019 Mobile Telephone Networks (Pty) Ltd. All Rights Reserved. MTN Business Mobile Order Form - SME | Version 1.0 | South Africa