Step Description
Problem S Clearly state the problem you are investigating.
Why 1 First reason why the problem occurred.
Why 2 Why did that happen?
Why 3 Why again? Dig deeper.
Why 4 And again.
Why 5 Final root cause.
Root CauseSummarize the actual root cause identified.
Corrective What action will eliminate the root cause?
PreventiveWhat action will prevent recurrence of the problem?