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APM Notes

The document outlines signs of good performance for various types of organizations, including profit-seeking companies, city councils, schools, and charities. It also explains the components of a mission statement, which includes purpose, strategy, policies, and values, serving as a public declaration of an organization's goals and ethics. Achieving the mission is linked to good performance, with examples from The Walt Disney Company and McDonald's illustrating their specific performance indicators.

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52 views2 pages

APM Notes

The document outlines signs of good performance for various types of organizations, including profit-seeking companies, city councils, schools, and charities. It also explains the components of a mission statement, which includes purpose, strategy, policies, and values, serving as a public declaration of an organization's goals and ethics. Achieving the mission is linked to good performance, with examples from The Walt Disney Company and McDonald's illustrating their specific performance indicators.

Uploaded by

taherskapadia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Performance management

Type of organisation Possible signs of good performance

Profit seeking/commercial Rising share price, increasing profits, dividends


and EPS.

A city council’s waste management services Regular rubbish collection, clean streets, few
complaints, no smell.

A school Good exam results, good pupil attendance, low


rates of bullying, success at sport.

A charity for the supply of medicines and medical Number of patients helped, number of patients
care cured, number of people vaccinated

The mission statement

The mission statement is an expression of the overall purpose and scope of


the organisation,
which is in line with the values and expectations of the stakeholders.

A mission statement will generally contain four elements:


• a purpose What, and for whom, the company exists for.
• a strategy The range of businesses in which the firm seeks to compete
and some indication of how it intends to compete.
• policies and behaviour standards Guidelines which help staff decide what
to do on a day-to- day basis to carry out the strategy.
•
Values The beliefs and moral principles which lie behind the firm’s culture.

So a mission and mission statement is a public statement about what the


organisation is for, how it intends to achieve those aims and also statements
about its ethics and values.

Achieving the mission can therefore be taken as a strong indication of what is


meant by of good
performance.
So, performance in The Walt Disney Company includes:
๏ Creativity
๏ Innovation
๏ Differentiated content
๏ Profit
McDonalds lists:
๏ Quality
๏ Service
๏ Cleanliness
๏ Value
๏ Customer satisfaction (smiles!)

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