MARK JOSEPH
JOAQUIN
Experience
+97156 146 1326
Restaurant Manager
[email protected]
Planet Terra Restaurant Dubai UAE
Deira Dubai UAE May 2022 - May 2024
Guaranteed compliance with food safety procedures and quality
control guidelines.
Expertise Minimised loss and misuse of equipment through proper
supervision and staff training.
Optimised profits by controlling food, beverage and labour costs
daily.
Process Management Monitored service periods and realigned team positions to
provide optimal coverage to meet customer demands.
Data Visualisation
Drove revenue by coaching team members on customer service
Distribution and up-selling techniques.
Pitched in to help with meal service and kitchen tasks during
experience
peak periods and employee absences.
Negotiation mastery Educated staff members on procedural and menu changes.
Oversaw use of ingredients to plan for costs and minimise food
Operations
waste.
management Worked closely with chef and cooks to determine menu plans for
special events or occasions.
Contract negotiation
Identified, investigated and corrected restaurant service issues to
Excel advanced user maintain customer satisfaction.
Pricing structures Restaurant Manager
Mister Baker Sharjah UAE
Value analysis October 2019 - May 2022
Team Leadership Conducted daily pre-shift and weekly departmental meetings to
maximise organisational efficiency.
Policy improvements
Trained workers in every position, including food preparation,
Pricing model money handling and cleaning roles.
Developed and maintained staff to provide hospitable,
development
professional service while adhering to policies and business
Ethical procurement initiatives.
Monitored service periods and realigned team positions to
practices
provide optimal coverage to meet customer demands.
Inventory forecasting Championed 100% guest satisfaction by providing excellent
dining experience.
Microsoft Office
Trained Front of House (FOH) staff on restaurant policies and
Cost Control procedures, guest service techniques and communication skills
to ensure positive experience.
Computer Skills
Estimated supply requirements based on historical needs and
Ability to work in a projected business levels.
team
Personal Assistant to CEO
Qualification Al Caribi Development LLC
August 2015 - September 2019
Information and Techonology Compiled and reviewed documents for CEO's review,
Undergraduate guaranteeing accuracy and attention to detail in all
Year 2004 -2005 communications.
Sapang Palay National High Shool Prepared comprehensive briefing papers, reports, and
Secondary Graduate presentations for CEO's use in meetings and conferences.
Year 2000 - 2004 Acted as first point of contact for CEO, handling correspondence
and phone calls discreetly.
Developed and maintained professional relationships with key
stakeholders, enhancing the CEO's network and company
reputation.
Religion Streamlined administrative procedures, reducing inefficiencies
and contributing to a more productive office environment.
Assisted in the preparation and execution of corporate events,
Christian ensuring high standards of organisation and guest satisfaction.
Conducted research on potential business opportunities and
prepared analytical reports for strategic decision-making.
Language Monitored incoming emails, prioritising urgent messages and
responding on behalf of the CEO when appropriate.
Coordinated international travel arrangements for CEO, including
English flights, accommodations, and local transport, optimising travel
schedules.
Tagalog Managed complex diary schedules for CEO, coordinating
Arabic (Basic) seamless meeting arrangements and travel itineraries.
Facilitated smooth internal communication between the CEO
and various department heads, enhancing organisational
efficiency.
Restaurant Supervisor
Referrence Pinkberry MH Alshaya Group
July 2010 - August 2015
Established positive relationships with guests and employees,
Available Upon Request
creating positive, energetic environment.
Assessed operational performance to measure compliance with
regulatory, industry and brand standards.
Performed restaurant walk-through to gauge timeliness and
excellent service quality.
Handled escalated customer complaints to provide full
resolutions and promote loyalty.
Trained workers in every position, including food preparation,
money handling and cleaning roles.
Guaranteed compliance with food safety procedures and quality
control guidelines.
Maintained cleanliness and organisation in dining and kitchen
areas to meet hygiene standards.
Oversaw maintenance of restaurant equipment, ensuring timely
repairs and functionality.
Prepared detailed reports on daily, weekly, and monthly
performance for management review.
Addressed customer complaints, resolving issues promptly to
uphold customer satisfaction.
Conducted performance reviews for team members, identifying
areas for improvement.
Developed and implemented strategies to enhance team
performance, improve processes and increase efficiency.
