Hi, I’m teacher Celso, and today I’m going to talk to you guys about students who might be

missing classes for several reasons, and what we can do about that.

- What you would do to identify who these students are, step by step in the
system.
Well, first, checking Salesforces for absentees is one of the daily tasks of a coordinator. So, we
check to see if there were any absent students. If there were, the next step is scheduling the
Make-up class for the absentee, paying attention to not overcrowd an existing class, with more
than 12 students. After that, we need to check if it was a one-time only thing, or if he is absent
frequently. And also, check with his teacher on how he’s doing on the exams and in class. That
information is needed, so that when we go talk to the student, he knows that we care for him,
for his academic journey and we are here to help him achieve his goals.

When we are talking to him, asking the reasons why he missed the class, we have to have
empathy and understanding so that we can perceive if there’s anything else to what he’s
saying. If the reason he is giving is the real one or if there’s something else behind that.

- Explain what are the impacts in the student’s academic life when
they miss classes.
We have to make the student realize that missing classes can be a dangerous thing. First, it can
affect your studying routine, using the spare time, you have for homework or to study the last
class, for the Make-Up classes.

Second, it can affect your motivation, because when you don’t go to class you miss the chance
to interact and improve with your colleges, and it might lead to comparisons and the feeling of
inferiority.

And lastly, inevitably, it will affect your performance. Not only will your exams will get worse,
but all of this will pile up and create a chain reaction, making you relate the English learning
with all the negative feelings.

- Some possible solutions you would offer to this student to mitigate

the problem.

Every student and his relation with the English learning is unique, but there are general
problems that can affect a great number of students.

Some students, especially those who have been away from education for some time, may have
a hard time going back to being a student, and have difficulties adjusting his expectations
about the class, and what is his role in it. We have to understand that they might feel exposed
when they make a mistake and that it’s not easy.

Other common problem that students may say they have, is the lack of time to do his
homework or any English- related activities. The coordinator must help the student realize that
probably the problem is not lack of time, but lack of organization. We will help him create a
study routine in his day-to-day life.
In the end that is the role of the coordinator, as an educator. To facilitate the learning
experience for the student and help him understand his journey is important, not only to him
but also for us.

There are a couple of

Reality check, adjust expectations, understand how the learning process is supposed to go

Lack of time (or organization?): time management; go through all his agenda, what are his daily
tasks, even on the weekend; how to create a studying routine; act before failing on the exams
or before getting demotivated.

Create an action plan, tying to Create a study plan. So thought that the student can not only
organize his daily life, but also helps them focus on his goals, and create a study habit.

Help so that the student keeps improving, and have empathy with what he’s feeling so that he
knows that his journey doesn’t have to be difficult. Have a close relationship and always try to
be there for the students.

Dealing with student’s feelings and emotions when he makes mistakes, feeling exposed.

Adaptation difficulties: if he’s having difficulties in doing the tasks he’s supposed in class. The
coordinator has to talk to the student; go through all the steps he has to go in class.

Hi everyone! I’m Teacher Celso, and today we’re going to talk about a very important topic:
students missing classes—why it happens, the impact on their learning, and what we can do to
help them."

[Cut to title screen: “Identifying Absent Students – Step by Step”]

Teacher Celso (voiceover):

*"First, how do we identify students who are frequently absent? As coordinators, one of our
daily tasks is checking Salesforce for attendance records. If a student is absent, we schedule a
make-up class—but we must ensure we don’t overcrowd existing classes (no more than 12
students!)."*

"Next, we check: Was this a one-time absence, or is it becoming a pattern? We also talk to the
teacher to understand the student’s performance in exams and participation. This way, when
we talk to the student, we show genuine concern for their progress."

"When speaking with the student, we must listen with empathy. Sometimes, the reason they
give isn’t the whole story—we need to read between the lines to offer real support."
We have to make the student understand that Missing classes can seriously harm his or hers
academic journey. First, it disrupts their study routine—time meant for homework or review
gets replaced with make-up classes."

"Second, it affects motivation. Students miss out on interactions with peers, leading to feelings
of falling behind."

"And finally—performance suffers. Lower exam scores create a cycle of frustration, linking
English learning to negative emotions."

"So, how can we help?"

[Cut to title screen: “Possible Solutions”]

Teacher Celso (voiceover):

"Every student is different, but there are common issues that they can suffer. One of those
issues is adjusting to being a student again after a long break. They might feel embarrassed
making mistakes—we have to reassure them it’s part of learning."

"Another issue? ‘No time’ for homework. Often, it’s not about time but organization. We help
them build a realistic study routine."

"Our role as coordinators is to guide students, making their journey smoother. Their success
matters—to them and to us. Let’s ensure no one gets left behind!"